1-800-Flowers.com Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About 1-800-Flowers.com
1-800-Flowers has been in the business of handcrafting flower arrangements, gift baskets, gourmet food items, keepsakes, household plants and home goods since the early 1980s. It was the first company to use a toll-free number for flower orders. 1-800-Flowers specializes in fresh flower bouquets, corporate gifts, flower arrangements for funerals, weddings and large special events.
- Long-lasting
- Extensive selection
- Can order through local florists
- Shipping charges can be high
- Can be expensive
Helpful Reviews
How does 1-800-Flowers work?
1-800-Flowers makes it easy to browse floral arrangements and gift baskets, customize products and order online. Most fresh flower arrangements can be ordered in various sizes, ranging from small to extra large. At checkout, you have the option to add a digital movie to the purchase for the recipient. You can also add balloons, gourmet chocolates, candy pretzels and stuffed animals to your order.
Some of its most popular bouquets and floral arrangements include:
- Fields of Europe Summer Bouquet with sunflowers or similar blooms, blue delphinium, yellow daisy poms, green button poms and purple statice ($39 to $69)
- Lavender Garden Bouquet with white roses, lavender daisy poms, Peruvian lilies (alstroemeria) and lavender carnations ($45 to $55)
- Blooming Love Bouquet with either 18 or 21 hand-cut red roses ($65 to $85)
- Ocean Breeze Orchids with 10 stems of dendrobium orchids ($50 to $82)
1-800-Flowers has floral arrangements for every occasion and “just because.” Along with flowers, customers can order themed gift baskets such as:
- Snacks and Sweets Gift Basket
- Simply Chocolate Gift Basket
- Summer Fresh Fruit Basket
- Chocolate Covered Strawberries and Birthday Cake
- Savory Snack Crate
- Magical Unicorn Truffle Cake Pops
- Fruitful Harvest Dried Fruit and Nut Crate
For customers looking for a keepsake gift, 1-800-Flowers has a large inventory of gifts and trinkets for almost every budget. Some of the most popular keepsake gifts available include friendship candles, giant teddy bears, robes, aromatherapy gifts, birdhouses, wind chimes, jewelry and picture frames. Keepsakes range from $20 to $250.
1-800-Flowers prices
1-800-Flowers has flowers and gifts at a variety of price points. The average cost for a bouquet of birthday flowers is $50, and funeral wreaths and arrangements for services range between $49 and $300. Elegant vases with two dozen hand-cut red roses are $66, and sorbet roses range from $39 to $66.
Along with a custom bouquet, customers can add extras onto their orders. Some of these extras include:
- Balloons: $6 per balloon
- Gourmet chocolates: $15 to $20
- Teddy bear plush: $20
- Candy bar pretzels: $32
- Godiva Gold Ballotin: $50
- Enticing Fruit and Sweets Gift Box: $45
At checkout, customers may notice a shipping and service charge. Both fees vary depending on the size of the order. There is a $2.99 surcharge for same-day delivery, and the standard service charge for an order between $60 and $100 is $15. Shipping costs for an order between $80 and $100 is $20.
1-800 Flowers FAQ
Does 1-800-Flowers use local florists?
Yes. To ensure quick delivery and ultimate freshness, 1-800-Flowers works with local florists in your area.
Will 1-800-Flowers leave your flowers at the door?
If no one is at home for the delivery, the flowers are left with a neighbor or at a safe place near the home.
What time does 1-800-Flowers usually deliver?
Normally, delivery times are between 9 a.m. to 7 p.m. in the recipient's time zone.
Can I cancel my 1-800-Flowers order?
If your order is en route or has already been delivered, it can’t be canceled. If your order is for a future date, you can call or email to cancel.
Does 1-800-Flowers deliver on Sundays?
Yes. Certain flower arrangements can be delivered on Sundays for a $2.99 surcharge.
Still have questions?
Is 1-800-Flowers legit?
1-800-Flowers has been around for decades because of its extensive selection of flowers and gifts. It has received positive reviews for having high-quality products and exceptional customer service. 1-800-Flowers offers same-day delivery and fresh flowers and gifts for every budget.
1-800-Flowers.com Reviews
Filter by Rating
- (119)
- (56)
- (85)
- (172)
- (3,631)
Popular Mentions
- 4,894,851 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,894,851 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 25, 2026
I would give zero stars if I could. Ordered a cremation arrangement for the urn to sit amongst at a memorial service. I received a call from my sister a half hour before the service that it hadn't arrived at the funeral home. After going round and round with their automated system, I finally got a person. They said no one had the flowers and that they emailed me to let me know. I didn't get an email. Why didn't someone CALL me?!?! So disappointing at an already difficult time. I then had to ask for a refund! If they knew the order couldn't be filled, why didn't they automatically process a refund?!?! Absolutely horrible! Will never use them again!
Reviewed May 14, 2026
On Wednesday, May 13 I set an order around 8:30 AM and paid extra for same-day delivery for Flowers to be delivered. The flowers were also supposed to be delivered before 2 PM. Not until 3:45 PM did I receive an email stating that my flowers could not be delivered. Their customer service department closes at 4 PM with 15 minutes left in their business day. I waited on hold for 32 minutes with a representative across seas, that would check in every 2 to 3 minutes waiting on someone from their customer service department to come on the line.
When someone finally came on the line, I gave them my order number and they said that the reason that it could not be delivered was because of high volume in an area that I know does not have high volume. When I challenged that statement, they began to tell me that the floral arrangement that I purchased through 1800flowers.com could not be made because they did not have the specific flowers to make it. In the email that they sent they said that they would upgrade the purchase free of charge for the inconvenience. I then gave them the opportunity to deliver it today on Thursday, May, 14th again I received an email later in the day specifying that it could not be delivered. These are horrible business practices and I understand that floral arrangements are outsourced to local places, but there needs to be better accountability between 1-800 Flowers and those they utilize to fulfill the orders.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed May 14, 2026
They substituted everything possible. Would not use this service ever again.
Reviewed May 12, 2026
My son sent me flowers for Mother's Day. They arrived the Friday before and are droopy and wilted. Not wanting to tell my son I contacted customer service online. I was on the computer for at least 40 minutes saying the flowers were in bad shape and reminded them of their 100% satisfaction guarantee. They said they would send me a replacement which I never received!! No stars would be a better review!! They are not trustworthy!! Do not purchase flowers from this company!!!! Disappointed mom
Reviewed May 11, 2026
person delivering the flowers just left it outside the house in the pouring rain. By the time my fiancee received notification of the delivery. Look at the attached photos. This is what she received. Customer service promised a full refund. Have yet to see any refund. Filed a complaint with my financial bureau. They are taking care of the situation. Stay away from 1800flowers. They are horrible.
Reviewed May 10, 2026
I ordered a medium-sized arrangement for mother's day. The arrangement was delivered on the day selected. However, what my mother got was a disastrous and embarrassing arrangement. This is the SECOND time in a row that this has happened. The delivery was made in the Cobble Hill section of Brooklyn, NY, which is a high-end million-dollar neighborhood. I don't know which florist was used. I have seen better arrangements thrown out in piles of dead flowers at cemeteries. The arrangement this time was sparse; the flowers were delivered Friday for Mother's Day, and by today, Sunday, the crappy arrangement was dead. However, I was promised a refund; we shall see. I tried to upload the pictures, but the system won't upload them to the site.
Reviewed May 10, 2026
Paid extra delivery to have these overpriced flowers delivered on a specific day. Place the order 3 weeks in advance. Flowers never showed. Don't waste your time or money on the company.
Reviewed May 10, 2026
Ugh! I ordered three bouquets to be delivered to my niece, who is hosting Mother’s Day Dinner. On Friday, only one bouquet was delivered. On Saturday, I called the local florist who said they only received one order. Flowers.com was very apologetic and said the other two would be delivered later that day. They even called my niece to apologize. Later on Saturday, only one more bouquet was delivered. My niece (the gift recipient) called to tell them only one was delivered and though they said they’d call her back, they did not. Today, Sunday, Mother’s Day, I called flowers.com again and all they would do is refund me for the bouquet that was not delivered. No compensation for delivery (lack of), time, frustration, disappointment. Boo Flowers.com. Now only two of the three moms at Mother’s Day dinner get flowers.
Reviewed May 10, 2026
I ordered flowers for my mother, who lives in another state, and paid extra for Saturday delivery. Not only did they not arrive on Saturday, but on Mother's Day the were three states away. They offered a re-delivery attempt, but that is wholly inadequate. It doesn't help my mother feel appreciated on her special day. They also won't refund the extra I paid for delivery.
Reviewed May 10, 2026
Ordered three arrangements for Mother's Day. None were as advertised and I know I did not receive my money's worth on at least one arrangement (per their substitution policy). This has been a consistent issue with 1-800-Flowers. I'll be adding a calendar reminder to never order from them again and recommend against giving them your hard earned money.
1-800-Flowers.com Company Information
- Company Name:
- 1-800-Flowers.com
- Website:
- www.1800flowers.com