1-800-Flowers.com Reviews

Absolutely the worst company I've ever had to deal with. Orders to be to be delivered on a certain date never show up. This is the fourth time and I'll never use them again. BS excuses. Everybody that answers the phone doesn't speak English and you can barely understand any of them. Just a horrible experience. Waste the time. There's other flower places out there. Use them. I know I will be, 1- 800 Flowers is a complete joke.

Took the order. Charged the credit card. Never delivered the order. After I contacted the customer service, all they offered was an apology and a refund to ‘make it right’. It doesn’t look like they were going to refund my money or even notify me about the order nor being delivered. Total fraud.

I ordered flowers with an add-on of. I wish I could give zero stars. I ordered a 12-ounce box of assorted chocolates as an add-on for an additional $20. What was delivered was a 12-piece box of Ferrero Rocher chocolates that retails for less than $8. Plus it didn't reach the recipient. It was supposed to go to a hospital nursing station which is in a windowless corridor on the 6th floor. They sent me a photo as proof of delivery where it's clearly sitting in front of a window, and from what can be seen through the window it's clearly on the ground floor. For this crap I paid $105 and it never even got to the recipient.

The local florist looked at old Google Maps for delivery information and made no attempt to actually deliver the flowers but sent a message that the attempt failed. After dealing with the bot they use for front line customer service I finally spoke with an agent who offered 15 dollar credit on my next order. She completely ignored the fact that there will never be another order. No guarantee that the florist would even attempt to deliver on the scheduled date. Pathetic, I hope to god that the arrangement I ordered resembles what is delivered but I won’t get my hopes up.

If I were able to give them a zero star, I would, my husband ordered flowers to be delivered to me on my birthday, they weren't delivered that day, they were a day late, he paid for a bouquet and it was supposed to come in a vase, they were duck taped in a dollar general pot (the pot still had dollar general tags on it) also it had pet bedding in the bottom of it, the flowers were wilted and definitely not the quality of what the price was on

My niece me a sympathy bouquet from 1-800-Flowers.com. The Flowers came. Delivery person left them on the ground. The arrangement fell. The Flowers were damaged. Tried to get a replacement. Gave me and my niece a bunch of excuses and never replaced the Flowers. I would never deal with them again. They also told my niece they redelivered the Flowers and they never did. Hopefully my niece can get a refund from them. Terrible customer service also.

Awful. Never received. Do not use them. Then have to wait for money to return. Said deliver and never came.

I wish I could leave zero stars.

I would give zero stars if I could. Ordered a cremation arrangement for the urn to sit amongst at a memorial service. I received a call from my sister a half hour before the service that it hadn't arrived at the funeral home. After going round and round with their automated system, I finally got a person. They said no one had the flowers and that they emailed me to let me know. I didn't get an email. Why didn't someone CALL me?!?! So disappointing at an already difficult time. I then had to ask for a refund! If they knew the order couldn't be filled, why didn't they automatically process a refund?!?! Absolutely horrible! Will never use them again!

On Wednesday, May 13 I set an order around 8:30 AM and paid extra for same-day delivery for Flowers to be delivered. The flowers were also supposed to be delivered before 2 PM. Not until 3:45 PM did I receive an email stating that my flowers could not be delivered. Their customer service department closes at 4 PM with 15 minutes left in their business day. I waited on hold for 32 minutes with a representative across seas, that would check in every 2 to 3 minutes waiting on someone from their customer service department to come on the line.

They substituted everything possible. Would not use this service ever again.

My son sent me flowers for Mother's Day. They arrived the Friday before and are droopy and wilted. Not wanting to tell my son I contacted customer service online. I was on the computer for at least 40 minutes saying the flowers were in bad shape and reminded them of their 100% satisfaction guarantee. They said they would send me a replacement which I never received!! No stars would be a better review!! They are not trustworthy!! Do not purchase flowers from this company!!!! Disappointed mom

person delivering the flowers just left it outside the house in the pouring rain. By the time my fiancee received notification of the delivery. Look at the attached photos. This is what she received. Customer service promised a full refund. Have yet to see any refund. Filed a complaint with my financial bureau. They are taking care of the situation. Stay away from 1800flowers. They are horrible.

I ordered a medium-sized arrangement for mother's day. The arrangement was delivered on the day selected. However, what my mother got was a disastrous and embarrassing arrangement. This is the SECOND time in a row that this has happened. The delivery was made in the Cobble Hill section of Brooklyn, NY, which is a high-end million-dollar neighborhood. I don't know which florist was used. I have seen better arrangements thrown out in piles of dead flowers at cemeteries. The arrangement this time was sparse; the flowers were delivered Friday for Mother's Day, and by today, Sunday, the crappy arrangement was dead. However, I was promised a refund; we shall see. I tried to upload the pictures, but the system won't upload them to the site.

Paid extra delivery to have these overpriced flowers delivered on a specific day. Place the order 3 weeks in advance. Flowers never showed. Don't waste your time or money on the company.

Ugh! I ordered three bouquets to be delivered to my niece, who is hosting Mother’s Day Dinner. On Friday, only one bouquet was delivered. On Saturday, I called the local florist who said they only received one order. Flowers.com was very apologetic and said the other two would be delivered later that day. They even called my niece to apologize. Later on Saturday, only one more bouquet was delivered. My niece (the gift recipient) called to tell them only one was delivered and though they said they’d call her back, they did not. Today, Sunday, Mother’s Day, I called flowers.com again and all they would do is refund me for the bouquet that was not delivered. No compensation for delivery (lack of), time, frustration, disappointment. Boo Flowers.com. Now only two of the three moms at Mother’s Day dinner get flowers.

I ordered flowers for my mother, who lives in another state, and paid extra for Saturday delivery. Not only did they not arrive on Saturday, but on Mother's Day the were three states away. They offered a re-delivery attempt, but that is wholly inadequate. It doesn't help my mother feel appreciated on her special day. They also won't refund the extra I paid for delivery.

Ordered three arrangements for Mother's Day. None were as advertised and I know I did not receive my money's worth on at least one arrangement (per their substitution policy). This has been a consistent issue with 1-800-Flowers. I'll be adding a calendar reminder to never order from them again and recommend against giving them your hard earned money.

It is shameful that a company takes advantage of a celebration like Mother’s Day to deliver dead flowers knowing most mothers will tell their child how beautiful they were.

Left in sun when shade was available, vase too large for flowers, no water for flowers.

Ordered flowers for my best friend's first Mother’s Day, they arrived looking like they had been dragged through a swamp and back, thrown in a box and sent. They were completely dead, had mold on the paper and the stems (great for a home with a newborn) and the base was disgusting and dirty! I spent $70 for this for it to come looking like it was drug from the trash can! Who ships flowers in a UPS box!

Mother's Day flowers never arrived, but I had an email saying they were delivered. Called customer service and could only "speak" to glitchy AI. I think I'm getting a refund, but who knows. Worst experience ever, and my mom sat home all day waiting. I feel horrible for her. A single rose from the local gas station would have been better.

My order was delayed by two days then I was told they didn’t have my order and wanted to deliver something “similar”. Lots of confusion between company and vendors! I had to cancel my order!

I ordered 4 bouquets, I’ve gotten 3 of them, they are all half the size or missing half the flowers for the “XL” bouquets. I am Still waiting on one and told the recipient just expect junk because I got scammed. One of them is missing the balloon, while it was quick to talk to someone and get a “refund”. I truly don’t expect to see that refund, so I will be arguing this charge with my credit card company. They need to follow up with these florists they are using because two of them came from the same one and it was complete junk, it arrived the day before it was suppose to so the surprise was ruined.

I ordered a spray for a funeral 5 days in advance. On the day of the funeral they notify me an hour before the funeral that the order is cancelled. No information other than please call us. They would not tell me the name of the local shop and the reason for the cancellation. Obviously I do not have time to seek alternatives. I will not ever do business with them until I see they have a proactive business system not a reactive one. They have soured the taste for them possibly forever.

This is the second time I have ordered from 1-800Flowers. The first time the balloons were not delivered and i received a refund. This year the flowers and vase is missing and it was delivered to the wrong address 2 doors down from where i should have been delivered too. When I called they said they could schedule a new delivery for the flowers and then came back and said the flowers were no longer available which is crazy because the driver had the flowers on the front seat as my mother seen the flowers on the seat in his car when he pulled up and parked in front of her house. I reviewed the picture that was included on the site showing it was delivered and all i seen in the picture was a purple bag with the strawberry's and the card no flowers (see pictures below). Very disappointed for the second time. I will never use them again. Both orders were for Mother's day. Thanks 1-800 flowers for screwing up Mother's day for me twice!

Recently, I utilized your company to send Mother’s Day flowers to my 96-year-old mother. Regrettably, the flowers arrived wilted and in a state of disrepair. I contacted customer service, who were kind and understanding, despite the fact that the delivery date had already passed Mother’s Day. I am deeply disappointed, embarrassed, and saddened by this experience. My confidence in this company has been severely shaken. It is concerning that profits appear to be prioritized over the quality of product. WILL NEVER USE OR RECOMMEND AGAIN!

Placed an online order at 1-800-Flowers.com for delivery of an orchard arrangement for mother’s day. Payment was processed and confirmation and order numbers received before logging off from site. I received an email confirming order. Subsequently, delivery was not completed. I contacted 1800-flowers customer service and then passed around from one representative to another. None who could find a record of my order. The last representative told me to file a claim with 1800-flowers. Instead, I contacted my credit card company to dispute the charge and request for full refund. This is not my first poor quality service with 1800-flowers. I have experienced non delivery in the past as well as the delivered product not matching the online picture at time of order.

1800flowers IS NOT A REPUTABLE company. False advertising stating "same day delivery". I ordered 2 separate gifts for 2 teachers to celebrate and acknowledge them during teacher appreciation week. I placed the order on May 4th. It is now May 7. I have had conversations with 3 different agents who give me the run around. There is no professionalism or accountability that's been had. Take your business to Edible Arrangements. They follow thru through & through

Beautiful arrangement on their website. Delivery was not even close to what I ordered in quality.

I would give it no stars if I could. Ordered of the site and was to be delivered on 4/22. Was called and told they were out of stock and now delivery date is 4/28. They still didn't get it right as now the date is 4/29. All this time on the phone with customer service and no help offered. They claim to have attempted to get a local shop to do a same day delivery but apparently ever floral shop in town was out of stock of any can of arrangement. Their automated system reads the tracking number so fast, you have to listen 3 or 4 times to get it all. Worst customer service and product ever! Would not recommend even if they were giving the flowers for free. Never offered a refund. First and last time I used this service and would recommend no one with a required date use them. The customer service rep on the last call kept saying I understand it is our fault, what can I do to make it up. How about offer a refund or better yet deliver on what you sold.

Last week, we ordered flowers through 1-800-Flowers.com. The first picture is what we ordered, the second picture is what we received. I understand about the colors being different, but the basket is not even half the size that should have been. On Friday, we reached out to the company and they were very apologetic. They promised to send replacement flowers on Monday. Guess what, on Monday, no flowers. We reached out to them again today and they are giving us the runaround saying that we need to speak to them again to get it "resolved". Why?? We thought it WAS resolved and we were very happy with the customer service. Well, you live and learn! Never ordering from them again and definitely do not recommend.

Order was placed two weeks prior to the event. The order says “pending” the entire time. It was supposed to arrive yesterday. When it did not I called to see if I could fine out information for the local florist. I could not get through the AI but when I did the person had to transfer me. I was told that the computer cancelled my order and no person was able to look at it so they are sorry they will now refund my money. I was never notified of the cancellation, the order status online did not change to alert me to a problem and if I had not called I’m not sure I would have gotten a refund.

I ordered flowers online on 4/16/26 to be delivered on 4/17/26 to my sister who works in a lawyer's office, which is in a row of buildings in a suite, not hard to find. I tracked the delivery, it said in transit. It was never delivered, I got an email saying:

1800Flowers - Winter Park Florida... Shame on you, your business, and the excuses you made for not fulfilling your orders or WORSE having the common courtesy to call your customers back and let them know you can't. RUN AWAY from this florist - find someone else that is trustworthy and cares because clearly, they do not. Yes, I even talk with their management and asked to speak to their owner.

Terrible. Wasn't what I ordered. I posted two pics, what I ordered and what I received. Oh and no vase!!!!

Over $150, it never arrives and nobody to respond. Just recordings! Outrageous. Way to spoil a special day..

I recently ordered the fairy dog bouquet for my mom's 80th birthday. I send her a puppy bouquet once per year and up until this order they have been great. This order when delivered looked like a melted bowl of ice cream with two pieces of coal. I contacted customer service and they sent a replacement, however, they used the same shop which obviously does not know how to create this bouquet. While we had a good laugh and my mom had lots of flowers it just was not even remotely close to what I ordered. I won't be using 800 flowers anymore.

I am in the process of filing against this business. They advertise the wrong products, charge you, and deliver something totally different and cheap. They don't refund your money, they don't even issue partial refund. And that happened to me twice, and also twice to one of my friends. Horrible, should be out of business.

I had ordered roses for a friend's birthday. They wilted hours after arrival. I contacted 1-800-Flowers immediately. They responded quickly and replaced the order. The second delivery was also questionable, but trimming the stems underwater and a warm water bath for about 30 minutes, they revived and were quite pretty. One shouldn't have to work this much to make an arrangement look good.