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Reviewed Sept. 20, 2021
I was extremely disappointed in what was delivered and the lack of customer service afterwards! I ordered Breath of Fresh Air, with the Deluxe upgrade, as a pick me up after my dear friend's husband passed away, but what was delivered was an entirely white arrangement. It looked more like something for a wedding. No color whatsoever. When I called to complain that what was delivered was nothing like the picture of what I ordered, I was matter of factually told that they "reserve the right to substitute flowers." I replied that I had no problem with that, but why on earth did they use ALL white flowers with no color whatsoever. It was completely inappropriate for the occasion and was embarrassing!
I not only called Heavenly Flowers by Grace, but I also called BloomNation twice and was promised a follow up call from management, which I never received. I have given them 2 weeks to respond, but I'm done waiting. I will NEVER order from Heavenly Flowers or any BloomNation affiliate again and I will make sure I tell everyone I know, in person and on social media, of their very poor customer service.
Reviewed May 19, 2021
The most beautiful selection. Guarantee supply. Always reliable, efficient, dependable, care and staff. Money back guarantee. On time deliveries. Will always make sure that your order is correct. No hassles. No delays to anywhere in the world. I love the lilies. Year round I order a ray of these freshly cut unique arrangements for birthdays, Christmas, Valentine's, mother's Day, New Year's, Father's Day, even Thanksgiving. They have the most exquisite to designs floral arrangements that captures who you are in many ways. I received my first selection when I graduate alone with a room filled with colors that would amaze you.
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Reviewed May 4, 2021
Very beautiful and cute, when you receive a bunch, or, more flowers, it is very warm, the taste of nature, the spirit is refreshed, and the pace is quickened! Like colorful flowers, but also like: white, pink, yellow, ruby, many, many beautiful colors!
Reviewed April 6, 2021
I ordered a bouquet for a special occasion from one of their West Chester, PA providers. I should have researched this flower shop before ordering. For more than a year, the shop was taking customers' money without delivery any product. Bloom Nation acted as if they weren't aware, but the reviews citing the fraudulent behavior were on the Bloom Nation site itself. I had to enlist another florist and email Bloom Nation repeatedly to resolve the issue and return my monies to me. I asked to be reimbursed for the other order for the inconvenience and their failure to monitor their providers adequately. They refused and instead offered a 10% discount on their services. I told them I was unsatisfied with the resolution - especially because the provider had been duping customers for a year - and as I have no intention of ever using a Bloom Nation flower shop again.
Reviewed Aug. 23, 2020
I wish I had checked the other reviews on your website before ordering. I live in Singapore and wanted to send flowers to our son and daughter in law in New York City for their anniversary. The entire experience was terrible, first the website was not showing same day delivery. When we called the stated number seems someone not authorised picked up and gave us a WhatsApp number that seemed to be of a third party who was very annoyed with it. They made me send all details first in the WApp and then by email. I sent the photo of the arrangement from the website and they confirmed that they would deliver a similar bouquet within a few hours. They sent a horrible bouquet not even close to the the one they confirmed and late in the evening.
The worst service and handling ever of any online retailer. I only later realised that other reviews for these guys are as bad or worse. I should have check before ordering. No one should ever use them. I wish I had checked reviews before using them for a $108/- piece of crap. It was so embarrassing that I sent such a bad bouquet to my son and daughter in law for their anniversary. I started having doubts about the quality when they did not send us a photo of the bouquet with their thanks email. On specifically asking I learnt how we had been cheated by these guys.
Never use New York Best Flowers or Famousflorist.com. On following up they offered me a $40 refund and also told me that the husband was an attorney and had never lost a case. Maybe they did not expect that we would check and get a photo of what they had send. I assume in most cases people do not check what was delivered in their behalf. These people may possibly be experts at taking the money for fancy pictures on their website and then sending cheaper and poorer bouquets.
Reviewed April 20, 2020
I ordered flowers for my granddaughter's birthday on April 1st. The flowers delivered did not resemble the flowers depicted on the website in any way ("Sunny Day Pitcher of Joy"). The vase was not as shown, which was a bright yellow cheerful looking vase; She received something that looked like an old mason jar with flowers picked on the side of the road. Talked to Amy, the owner; could only apologize, no reduction, no refund. Adios Bloom Nation and Ivy Cottage Flowers.
Reviewed March 29, 2020
Bloomnation is a scam. I ordered flowers on Valentine's Day, no less, and they were never delivered. Naturally I disputed the charges with my credit card co. only to find out Bloomnation lied and said they were delivered. I could not believe my eyes that they would lie about a $113 flower charge when the flowers were not delivered ON VALENTINE'S DAY! When I went to review their terms again, the only way they could dispute what happened that day was to lie. This is why they are a scam. They ruin Valentine's Day by not delivering flowers and then lie to keep their money?!? What a scam, this company should shut its doors and stop robbing consumers.
Reviewed Jan. 23, 2020
Used BloomNation to send flowers from Ca to SCarolina. I put the zip code in and they recommended a florist in S.C. I placed my order on Jan 2 2020. The florist My Darling Flower called that they were out of flowers. Can they deliver the next day. I said, "That’s okay." The delivery of flowers looked nothing like what I ordered. I spent $125.00 for a beautiful arrangement. They delivered 20 bucks of Trader Joe’s junk. I was in tears. BloomNation did not correct the situation at all. No new delivery of flowers no refund. I Would Never Recommend Using This Company Ever. Complete disaster and waste of money!!
Reviewed Dec. 28, 2017
Ordered at 3:00 AM. Flowers arrived near 9:00 AM on the same day. Good selection in the location I needed. Flowers were great, came with a custom note too. Expensive, but very happy with customer service. A woman even called me to confirm the address as she didn't want to call who it was meant for in case I wanted it to be a surprise.
Reviewed Aug. 29, 2016
It was quite lovely and they were very charming. I would enjoy having that sort of customer service everywhere. It had quite the variety but if it were to have more exotic flowers I would have enjoyed that more. What they did have were fine but it'd be cool to have a corpse flower at my wedding. The flowers weren't in perfect condition, but it's not like they were picked and moved ten feet to where they needed to be. I wasn't expecting perfect. They were nice but it'd be cool to have your flowers shipped in by a drone and just like dropped so instead of raining men it's raining dozens of roses upon you.
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