T-Mobile Reviews

I want to tell the T-Mobile President and all Management about the service we received at one of your small town branches. I particularly want to highlight ** and **, and their co-team and manager. This group is the best and empathetic and Extremely Knowledgeable Mobile Experts We have ever experienced in the mobile service and home service industry. What makes them s Special? Well here are our reasons:

We have 5 phone lines, 2 watches and 3 tablets on our account at T-Mobile. My daughter deals with all the billing, specials,upgrades, all of that. I deal with the 80 yr old with poor eye sight & panic attacks over her phone, the 65 yr old non-phone using person and my own issues. We always go to the Arundel Mills Mall store & I usually ask for Big Kevin but today I had Blake. They are both very thorough, knowledgeable, patient & easy to understand. Today we were making the new Samsung be set up EXACTLY like her old Pixel with the same fonts, set ups and transferring all texts from 1 phone to the other. He fixed everything, made it all look easy, explained why I was having trouble doing some things & made it over all a very pleasant experience.

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

My mom had T-Mobile as her service and she had recently passed away, so I was left with canceling her line. I had help set it up for her, so there was a bit of confusion as I was on the account, but she had the phone line. (My service was with another company). I was bounced around from going into the store, to calling customer service multiple times. I had to visit 4 different stores and call 4 different times before someone could finally cancel her line. I already had to deal with the passing of my mother on top of all of this. I would never use them as a carrier and would not recommend them to anyone. I would give them 0 out of 5 stars if I could.

The WORST customer service experience. I had T-Mobile for many years and never an issue. I upgraded to the family 4 line and EVERYTHING went downhill. They falsified promotions at the time of signing up and once disputing the billing they kept telling me they would investigate. Close to the time of bill being due they had me set up a payment arrangement while they “further investigate” so phones would not be cut off. Then close to time of arrangement being due then they ASSURED me they phone would not be suspended while they are still investigating and would call me back in 2 days.

T-Mobile has been charging me for 5 lines for over a year. I signed up for essential plan after I call them to request a 3 lines plan since I only 3 lines for me and my 2 daughters. Not only was I forced to take a 4 lines plan again, they added an additional line without my permission. This is a fraudulent act on T-Mobile part. I complained so many times about this, it seems their customer service is trained for this act. I no longer trust their customer services by phone.

The Company is so disorganized. They give all customers the runaround. Whether it's signing up for new service, disputing a bill, getting a copy of a contract, cancelling service, or anything else. They just can't get it done for you in an efficient manner. I tried to sign up for service. I had to give up because they were taking my whole day just to sign up. Then after that, they came up with a bill that I owed from US Cellular from 1 1/2 years ago. They said I owed them $99 plus late charges of $175. THEY HAVE NEVER SENT ME A BILL IN THE 1 1/2 YEARS SINCE I SUPPOSEDLY OWED THE BILL. And now the first time I hear from them is from a collection agency because they bought US Cellular. But they tell me they can't give me a copy of the breakdown of the $99 charge, or a copy of the contract. So the bottom line is they say I owe money, they never sent me a bill, and now won't give me the breakdown as to why I owe them. Pathetic.

I have been a T-Mobile customer for over 6 years, and my experience has been nothing short of frustrating. The biggest issue has been the constant and unexplained bill increases. Every month feels like a guessing game because I never know what my bill is going to be. Recently, I called customer service to resolve a billing issue that was caused by a T-Mobile representative. The agent assured me that switching to a different plan would keep my monthly payment consistent and close to what I had been paying. Instead, my bill nearly doubled.

T-Mobile customer service for billing is awful. I've called on 8/31/26, 9/30/26, 10/7/26 and 10/19/26 to resolve a $204 billing dispute for erroneous charges on my account. They didn't care about my customer loyalty, or concerns - they simply denied my claim even though the charges were questionable. After a 2-hour phone call on 10/19 - the supervisor actually hung up on me! Horrible.

This is the worst phone service I have ever had. I switched from Verizon after being with them for over 11 years because T-mobile offered all these discounts and rates that seemed way better than Verizon including the T-life app. However after over a year in using t-mobile I couldn’t be more disappointed. My bill increases by at least $20 every single month with hidden fees, the customer service is slow and you can’t barely get ahold of a live agent over the phone to talk to physically instead of using the chat option. They charge astronomical fees for every little thing. The Tuesday perks are always the same thing like little ceasers pizza or 7’11 discounts which are not a perk for certain geographical areas. The perks are more situational to big cities. The 5G connection falls off constantly. Their solutions for refunding a fee that should have not been charged is a trick as they will refund an amount back to you but then will find a way to recharge it somewhere else!

After 27 years with T-Mobile you would think that they would appreciate and want to do anything to help me. I've been having problems with my iPhone 17 battery that I didn't want in the first place. They kept on pushing this phone on me and they knew that that phone had problems. They told me then so 3 weeks I have been calling them. Customer service the first week the guy told me he would fix it. I had to call back three more times because the first guy never called me back just for the other guy to tell me he was fix it in another week. He called me back and told me that there was nothing they could do. That I had to fix it myself.

The customer service has to be the absolute worst in the world hands down! I was with them for 24 years I believe through 2 different name changes. Switched to Verizon to get service at my house after Tmobile map shows they have full service at my house, when we called the lady said, "Oh sorry. You will probably have to switch providers!" So we did just that, was on Tmobile for 6 hours of the last billing cycle and they charged me 50 bucks more for that month than normal.

I have been with T-Mobile I believe around about 8 years now and they have become the worst company. For this month of October my bill is $528.00. That's crazy. They double charge me. I was on the phone with customer service for 1 hour and 10 minutes to try to get them to explain to me why my bill was like that and they couldn't. If you're with T-Mobile, find another wireless company

T-Mobile has the worst customer service. I have been a loyal customer for more than 10 years, and I pay $20 per month for extended warranty and insurance coverage on my device. This means that if my device stops working and the issue is covered under the warranty, it should be replaced. My issue began in May 2026, when I contacted T-Mobile about my device. I was told they no longer had a replacement available for my phone and would have to replace it with a Samsung Galaxy S22 Ultra. At first, I was reluctant because the S22 Ultra does not have a memory card slot. However, I was told that this was my only option, so I accepted the replacement.

I am extremely disappointed with T-Mobile’s customer service. I spent nearly three hours between visiting a store and making phone calls, trying to get my devices unlocked, and I still have no solution. The agent at the store told me to call customer service to unlock my devices. When I called, the representative refused to help me without an account number and was extremely rude, telling me not to waste my time calling if I did not have it. Another representative then told me that my information was not in their archives and that I had to go back to the store, even though that was exactly where I had started! I gave them my account number. How can a major telecommunications company in 2026 have no records of a former customer’s name or phone numbers, yet offer no alternative way to resolve the issue?

I had a bad health issue and couldn't pay my bill for several months. I finally caught up my monthly bill, but T-Mobile won't take back the phone that is only 1 year old. I can't afford it now, as I'm having to apply for SS Disability. T-Mobile would rather ruin my credit than take back a Samsung S25+ and resale it for more than what I owe.

A Special Thank You to T-Mobile. Recently this month on Oct 9, 2026 I had the pleasure of visiting the T-Mobile store at the Galleria, and I had an incredible experience. The representative was exceptionally helpful, patient, and knowledgeable in assisting me with navigating my new phone. I would like to extend my sincere thanks to T-Mobile for providing such outstanding customer service. It is truly refreshing to receive such excellent support and to feel valued as a customer. Thank you for making my visit such a positive and memorable experience!

This is the worst company to deal with; they have no idea about customer service! Spent over 1 hour trying to preorder a phone, only for them to tell me I have to go into a store to do it. I’ve been a customer for over 25 years, and that’s all gonna change today!

Alecia from OR is so extremely helpful and kind. I was trying to transfer my phone number and got disconnected from the call before I was able to thank her, but I wanted to give her specifically a raving review. She was kind enough to stay on the phone with me while I called my previous number and she helped me so much! Thank you for all your help, Alecia ❤️.

Fraudulent billing, and horrific customer service. Their current automated phone system is only in Spanish, so if you aren’t fluent in Spanish, you are SOL. Any other phone and internet provider is better than T-Mobile. Avoid at all cost.

I just got cell phone service and internet with them. They would not give me the $35 internet and we're charging $45 for another line I was not going to use. Also you are in a contract for 34 months. So be aware. I just canceled that line I was not using and did not ask for. But of course they don't cancel right away. You have to wait till end of cycle do they can make more money. So they pretty much stole $90 from me.

T-Mobile get your act together. I'm ready to switch to someone else. I lose cell service multiple times a day in town where service is normally good. I Doordash for work and when service keeps going out I can't make money and if I can't make money you will not be getting paid. Fix it.

Worst customer service ever. People refuse to help and representatives purposely hang up on you or transfer you to someone else and refuse to assist in any way. Supervisors are unprofessional and mock you and say maybe one should open up our own business so we can make our own rules. T-Mobile does not care about their customers.

I cannot recommend T-Mobile. We moved our service from T-mobile to ATT in July but our phones have not been unlocked. The phones and all charges have been totally paid for more than two months and T-mobile says our phones are eligible to be unlocked but they don’t unlock them. We have had three long phone conversations with support and each time have been assured that the phones will be unlocked within 2-3 days but nothing happens. We have been escalated and spoke with supervisors but nothing. I have recently complained to the Illinois Attorney General, the Better Business Bureau, and the Federal Communications Commission and, hopefully, this will eventually resolve things.

Truly appalling! I’m not a complainer or a shouter. Now it’s time! T-Mobile service has collapsed. From 5 stars a few months ago they are now one star. Can I give less? Maybe zero? We have the company for cell and home internet. Neither works at our home due to a tower issue they can’t solve. On top of that it’s almost impossible to reach customer service. I have to go to coffee shop and wait 30 minutes or more to get a human. AVOID!

No issues with phone or connectivity, but if you ever need customer service, forget it. They transfer you from one department to another with no one taking ownership or doing warm transfer, meaning you start right back at the beginning every time. No follow-through or delivering on promises made. Asked for a written email or letter stating the balance due and that the phone would be unlocked once paid in full. Only requested this because they thoroughly messed it up when they unlocked my husband's phone. Literally had to tell reps how to do their job. We knew how because we spoke with so many different reps. Supervisors will not take calls. Reps used the same exact, scripted responses. 6 hours, 8 different reps, and no resolution, and I was trying to pay my bill.

We've been with T-Mobile for about four years now. As seniors, the phone fees and the rest was attractive. So much so that we took them up on their $200 offer to switch our WiFi to them. We did and three months, six months, eight months later still no rebate. Then multiple phone calls and a trip to the store and more run around until they finally offered $100 instead. This was a 180 for me. A company that I'd enjoyed and trusted was suddenly a fraud.

I have been with T-Mobile for the past 10 years, and for the past few months, they've given me so much trouble; no one is trying to help me, and they don't know what they are doing. One rep is telling me this, and another is saying that; it's been 1 month since my line got canceled, and I'm trying to restore it. One rep was trying to help me, but there was so much backlog. They don't care about you; they only care about their money, even though they didn't inform me that my account was going to be canceled. First, they told me that they could help, and after a few days, they told me they couldn't help me.

I'm writing a review to share about a pleasant experience I had with a in-store retail associate of T-Mobile located in Mobile, Alabama. Her name is Daysha. She is AWESOME! She helped me every step of the way with our issue. Customer Service couldn't help us after speaking with 5 different reps. I would highly recommend stopping by the store and ask for Daysha she is wonderful and great at her job and goes beyond what her job duties may entail. Great Customer Service!

I wish I could give them less than one star! I was with them since they bought Sprint. I was with Sprint for 10 years before that they had overcharged me $40 for four years for no reason and only reimbursed me for a month now they turned my service off. I had a dispute with my bank and my bank paid for two months. Suddenly, my bank took back the two months and they turned my phone service off with one day notice wouldn’t allow me to speak with a customer service agent unless I paid $300. I am so disgusted. These people robbed me. I will go to the end of the Earth to discourage people from using this company!

I have called for the past 2 days with hold times to speak to a manager of 32 minutes and 55 minutes. With no resolution still. Horrible horrible service.

Terrible internet service at my residence. They won’t do anything about it. I’ve had ATT and Verizon both worked well.

I have been with them for many years. I left. I came back. 1 day gave me a guarantee of this. Is your price for life? Which was not true. I turned around and decided to add a line to my account. I was told 55.00 for the first line. 25.00 for each additional line up to 3 lines, that's when I first came back to them. Guaranteed price for life. Last year, I decided to add a line to my account, which would have brought me up to 3 phone lines. I got an iPhone 14. I told him I was just gonna buy a refurbished one. The $300 they talked me into their deal, where I'd pay $300 for the phone. The person that I discussed my account where it would be. Additional twenty five dollars, and in a year, I would probably be adding an additional line. What's everything took place?

My Experience with T-Mobile: $700 Refund Dispute and Extremely Disappointing Customer Service. I would not recommend T-Mobile based on my personal experience. What happened to me was unacceptable, and the way the company handled my concerns was even more disappointing than the original problem. I signed up for a family plan with multiple phone lines. Approximately eight to nine months later, I realized my phone bill was unusually high, so I contacted T-Mobile to review the charges. During that conversation, a representative brought up a phone number I did not recognize and told me that the number was not even connected to a phone.

** Sr mobile expert 1864 Airport Rd Allentown Pa was AWESOME at getting my phone back to normal after I scanned a QR code and it had my phone acting crazy after I scanned it and went to another TMobile store and was told my phone updated and I knew something was off with my phone...** fixed it in about 5 minutes😀...if anyone has an issue with your phone and you are in the Allentown area visit the Airport Road, visit this store and ask for **, you won't be disappointed

T-Mobile is horrible. Terrible customer service and they keep raising our bill each month. They refuse to let you talk to a supervisor. They lie to you and tell you they will adjust the bill but each month it gets higher!!! New customers BEWARE!!! Stay away from T- Mobile!!!

After 27 years with T-Mobile, Spectrum offers to save me $150 a month. I transfer my number, call T-Mobile to let them know, but T-Mobile continues to bill me after, never notifies me or gives me access to the app so I can pay anything due then sends me to a collection agency. Phone people send me to the store to resolve the issues & the store sends me back to the phone people repeatedly.

T-Mobile is a scam. They told me about this promotion free phone $165 value free if with a trade in phone. I confirmed with 10 staff from customer care and local store staff that this promotion is valid. They assure me it's true, so I gave them a trade in phone. However, after you sign up, they try to charge me $10/month for 2 years. You have to call in and argue for hours every month to get your $10 back. So they basically sold you a $165 defective phone for $240, and they don't want to return the trade-in phone they stole. Furthermore, they raised the phone price because they feel that now you are locked in for 2 years contract. So never sign up anything with T mobile if you don't want to be exhausted arguing with their customer service.