Mobal Communications

Could not get the phone to work. We had an iPad, so emailed the company. No response for 3 days, then an automated response with no help. Stranded in French Polynesia for 2 weeks with no way of communicating with anyone, there or home, except email, which was only when we could connect to a wi-fi spot every few days. Contacted the company when we got home - no response for days, then a suggestion that it was our fault and we should have rented a satellite phone. They have a "No refund" policy. NO CUSTOMER SERVICE. STAY AWAY FROM THIS RIPOFF COMPANY.

My bad experience started with buying a sim card in Japan:-

I ordered two SIM cards from Mobal.com as my friend and I were planning to go to Germany. The SIM cards arrived on time. I used the cellphone I bought through Mobal.com in 2018 because it was a true "european phone" and I just needed it for the basics. It was clumsy but the problems were centered around not knowing how many minutes we had talked and therefore used on our plan. We didn't want to go over and have to pay an additional $75 per phone for the call and text package. That is the lowest priced package. The usage information was not forthcoming and they blamed their carrier.

My Mobal phone and the service provided by Mobal gives us peace of mind while travelling abroad away from immediate family members. The calls made and/or received are as if the party we're speaking to were in the next room. The charge for using the phone internationally is extremely reasonable. Our next trip is scheduled for Summer, 2022 and we will have our Mobal phone with its updated SIM card with us. We have had this phone for several years and found it to be just what we wanted and needed for our travels. Mobal's support system is also very professional.

Today I was on the line with T Mobile customer service to resolve an issue but the person consistently repeated what I have been saying and so I requested to speak to a supervisor and they refused. And after almost 20 minutes on the line and the person didn’t know what to do, they tried to intentionally lose me by disrupting the connection and they were laughing and ended the call without me knowing.

We have just returned from our 10 day trip to Japan. We bought 3 x 16 day sims from Mobal and from the very start there was problems. Very poor instructions which we followed exactly to no avail. The problem was then compounded by their awful and non existent customer service. Nowhere to phone or no shops on the ground. Just an email address. So I emailed and after about 36 received a generic email back. Then I got an email from a real person with no help whatsoever just stating the obvious and providing links to troubleshoot that were not the issue.

My email inquiry for specific information that is lacking on the website was answered in two days, however, I was told that, indeed, the specific information was on the website. Evidently, the person answering my email did not understand my question, or was not willing to give me a straight answer. This is not acceptable to me, thus I will not attempt to do business with this company; at least not at this time.

My husband and I both got sims for our trip to Japan. We arrived on different days and when my husband got to Japan the sim wouldn’t connect despite having activated it well in advance. He had to struggle to get to the hotel and call them to get it working. Then you get charged for everything. I couldn’t text my husband with the same service without getting charged, or make a toll free international call without getting charged. So I hope you never need to text your travel companion or call your bank. Then there is the data cap that is the same for 1 week or a month and when you hit it data slows to a crawl.

The company claims they will not charge you for data if you don’t use it, but they will. The second month of service my bill was $80 instead of $10 because they claimed I used data. I had a mystery amount of data usage. I decided to test this. I let the phone sit the next month with data and phone off. I received the same mystery data usage. It’s outright fraud. Do not use their service.

Mobal says their service accrue no cost when not used. This simply is NOT TRUE. If you install a Mobal SIM into a Smart Phone, it bills you for data usage even though you use no data, and have not selected their APN. Be careful using Mobal. It's not what you think it is.