Mobal Communications

Mobal Communications

mobal.com

 1.9/5 (11 ratings)
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About Mobal Communications

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Mobal Communications Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 4, 2022

My bad experience started with buying a sim card in Japan:-

(1) Credit Card Fraudulent Activities. In a year, all three credit cards that I used to pay Mobal ended up with "Fraudulent" activities.

(2) Made-up charges. Mobal made up non-exist activities. For work reimbursements in Japan, the practice is to provide detail communication logs per client. In the process, those "made up" charges started to show. The buggy "MyAccount" page was designed to provide only ONE-month statement but charge for TWO-month period. This trick allowed Mobal to ask for what you did not call or text (e.g. international text messages at insane rate). The "small-print" stated a technical but laughable explanation. Apparently, script can generate non-exist activities for money.

(3) Excellent misleading Ads. Unlimited call was only for "domestic" incoming calls even though the rate was online but hidden under an "intentionally" buggy MyAcount user page. The "termination" button was "conditional", only showed under their "preferable" conditions like after certain amount of time, info completion, pay status and etc. Hope you don't need to go thru what I went thru.

In short, Mobal Communications Inc. is:- totally virtual, run by automation scripts, "intentionally" buggy web interfaces, proxy offices (i.e. no visitor allowed), zero Customer Services, operating under few owners/developers with "excellent" commercial skills and "cunning" business tricks. You cannot terminate unless you paid what they asked for -OR- you let go.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2022

I ordered two SIM cards from Mobal.com as my friend and I were planning to go to Germany. The SIM cards arrived on time. I used the cellphone I bought through Mobal.com in 2018 because it was a true "european phone" and I just needed it for the basics. It was clumsy but the problems were centered around not knowing how many minutes we had talked and therefore used on our plan. We didn't want to go over and have to pay an additional $75 per phone for the call and text package. That is the lowest priced package. The usage information was not forthcoming and they blamed their carrier.

The other big problem was that I ordered the data package because we were going to visit a small town and wanted to use maps and just use my friend's unlocked iphone from the states like we do normally. The data package did not work and when customer service responded, they blamed me. I followed all their instructions. The $39 data package didn't even show up on my account until a few days before we left to come home. We were in Germany for 25 days. I did receive an email after I returned home that the $39 data package would be refunded.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 27, 2022

    My Mobal phone and the service provided by Mobal gives us peace of mind while travelling abroad away from immediate family members. The calls made and/or received are as if the party we're speaking to were in the next room. The charge for using the phone internationally is extremely reasonable. Our next trip is scheduled for Summer, 2022 and we will have our Mobal phone with its updated SIM card with us. We have had this phone for several years and found it to be just what we wanted and needed for our travels. Mobal's support system is also very professional.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 6, 2020

    Today I was on the line with T Mobile customer service to resolve an issue but the person consistently repeated what I have been saying and so I requested to speak to a supervisor and they refused. And after almost 20 minutes on the line and the person didn’t know what to do, they tried to intentionally lose me by disrupting the connection and they were laughing and ended the call without me knowing.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 2, 2019

    We have just returned from our 10 day trip to Japan. We bought 3 x 16 day sims from Mobal and from the very start there was problems. Very poor instructions which we followed exactly to no avail. The problem was then compounded by their awful and non existent customer service. Nowhere to phone or no shops on the ground. Just an email address. So I emailed and after about 36 received a generic email back. Then I got an email from a real person with no help whatsoever just stating the obvious and providing links to troubleshoot that were not the issue.

    So I emailed back and this continued for a number of days with different customer service employees asking all the basic questions like "check that your phone is unlocked and able to take this Sim." Throughout this time 3 members of my family are without any phone service and had to rely on roaming charges from their supplier back in Ireland. I eventually gave up corresponding with their customer support as it was infuriating and rubbish. I went out and bought an over the counter 7 day unlimited data plan for €30.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2019

    My email inquiry for specific information that is lacking on the website was answered in two days, however, I was told that, indeed, the specific information was on the website. Evidently, the person answering my email did not understand my question, or was not willing to give me a straight answer. This is not acceptable to me, thus I will not attempt to do business with this company; at least not at this time.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 20, 2019

    My husband and I both got sims for our trip to Japan. We arrived on different days and when my husband got to Japan the sim wouldn’t connect despite having activated it well in advance. He had to struggle to get to the hotel and call them to get it working. Then you get charged for everything. I couldn’t text my husband with the same service without getting charged, or make a toll free international call without getting charged. So I hope you never need to text your travel companion or call your bank. Then there is the data cap that is the same for 1 week or a month and when you hit it data slows to a crawl.

    You also can’t use your phone as a hotspot so I hope you don’t have other devices. If we go back we will either rent a Mifi at the airport or use the free ones that nearly every hotel and Airbnb offers. I did have my bank reverse the charges and after their extensive investigation (2.5 months) they did rule that Mobal grossly misrepresents their product and sided with us.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 21, 2018

    The company claims they will not charge you for data if you don’t use it, but they will. The second month of service my bill was $80 instead of $10 because they claimed I used data. I had a mystery amount of data usage. I decided to test this. I let the phone sit the next month with data and phone off. I received the same mystery data usage. It’s outright fraud. Do not use their service.

    10 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Sept. 25, 2016

    Mobal says their service accrue no cost when not used. This simply is NOT TRUE. If you install a Mobal SIM into a Smart Phone, it bills you for data usage even though you use no data, and have not selected their APN. Be careful using Mobal. It's not what you think it is.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2015

    Purchased a Mobal International Phone, specifically for Italy. The phone will not connect to any network. So here I am, in Italy, with no way to contact our guides nor our Bed and Breakfast places. Emailed their support twice, because of course, I can't call. Got 1 response with useless information. I'm thoroughly disgusted. What a waste of money. I should have rented from Cellular One again, as I never had problems with their phones! Don't purchase a phone from Mobal if you plan to go to Italy!

    27 people found this review helpful
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    Mobal Communications Company Information

    Company Name:
    Mobal Communications
    Website:
    www.mobal.com