Comcast Internet Service

Comcast is too big to care about its customers. I am paying every single month for 12Mbps download and 3Mbps upload. Yet, when doing several speed tests for Comcast Xfinity, my download speed ranged from 0.40Mbps to 1.81Mbps download and 0.58Mbps to 0.76Mbps upload. When I called and asked Comcast why it was so slow, the customer service lady said I could pay another $10 a month to upgrade to 12Mbps download and 5Mbps upload. I told her I was not even getting what I was paying for now, so why would I want to pay them more money for something I'm not even getting now?

I wanted to get internet service from Comcast cable services. I checked myself the availability of the Comcast service at my address and got the answer online that the service is available. So the next day, I called on the number 877-417-0922. My call was, after some time, answered by a person who called himself Kenneth. After taking all my information, he told me that I will get internet service at $29.99 and a free router and modem. Then he said, "you will pay for the two said devices and you will get the paid amount back as a rebate". After this, he said "you will have to pay for the shipment $19.99". Then he said, "you will not get the shipment amount back". The total amount he made was $199.93. He took all my credit card information. There was not enough amount in my bank so I offered him another card and told him to get the total amount from the two cards. He told me that I will pay double shipment if I have to use two cards for payment. I did not want that so I rushed and deposited some cash in the bank to make the payment from one card.

After making the payment, he started offering me more of his offers from AT&T security and tried to connect me to the AT&T security people. I told him that I have been on the phone for about two hours and I was late for my job, I will do that tomorrow. So then he connected me to the installation department to setup the date for installation. The man who talked to me from the installation department called himself Steve, told me that my computer shows that Comcast service is not available at my address. After too much discussion, he told me that I should cancel my order from the sales department. So I called back to the sales department and found on the phone a person called William.

William told me that the installation department people may be confused and that we have the service in that area and connected me back to installation department. This time, I found another person called Espo. Espo said there is no service at my address. I tried to reach Kenneth, the first person whom I had talked and who had taken all my credit card information to cancel the deal, but I could not get to him. When I reached for my job, I was two hours late. At my job, my cell phone started ringing. I had told Kenneth that I am unable to pick any call when at my job. I tried to call back, but nobody picked my call.

The next day, I got a message from my cell phone company that I have used all my minutes and I need to refill my account. The next day, I called the number 877-405-5035 and talked to a lady whose name was either Rem or Allisan. She told me that I still can get the rebate. She told me to fill the forms online and send it for rebate. The form for rebate was asking for the date of installation, but I haven't been given the date of installation by the Comcast people because they are not going to install the service to me. There is much more to say because I have talked to some other people in Comcast. Please do not do this. Please be truthful.

I have had this service for two years and I have never been late on a payment. Last week, my Internet and cable went down eight times in one day the week before twice. Yesterday, it went out before noon and did not come back up until 7:00 pm and was done again this morning. I called them many times. Of course, it is a mess getting through since they have four numbers and no local number. They all insisted there was no outage and wanted me to go through all of that nonsense they have you do. I told the girl that I had already done this 15 times and yes it was an outage. I called back and a young man told me, "Yes, there was an outage."

I called this morning and no outage. Yet, Comcast trucks were down the road because there was an outage. I work online, go to school online and lost money so I had to get a hotel just to get online. This is ridiculous and we are demanding something to be done here. Comcast has the monopoly on this small area so I am stuck with it.

Roughly about a year ago, I wanted to try the 3G or 4G to go, so I signed a contract of a year with Comcast. I was very dissatisfied with the service. I mean, it was just terrible. I only attempted to use it about 6 to 7 times and every time I tried using it, it was very slow and it would freeze especially in the highway. So I went personally to the Comcast office around Christmas time to cancel the service, but I was told that if I canceled before the year of the contract that I agreed to, I would have to pay the full amount of whatever the device was worth. So I had no choice but to keep paying for the stupid service. So when the time was up, I went personally to the office to cancel the service for the 3G or 4G to go.

Lo and behold, I was in for a surprise. The service that I was paying for was no longer available. The office worker had mentioned to me that it had been a while since Comcast had the service because of so many complaints. So I wanted to speak to a manager so that I could get a refund for paying for something that was no longer available through Comcast. I also learned that I had to return the device to Comcast even though I was faithfully paying for the service throughout the whole year. I will pursue further action if I don't get a response from Comcast or receive what is rightfully mine. I would like a manager to please call me asap. I'm not going to pay my bill until I get answers and the refund that I'm entitled to. Thank you for your prompt attention to this matter.

After seeing a promotion for $150 Visa Gift Card with bundled service, I decided to try Comcast. I was to have my service installed mid-October. The day before installation, I received a call from a rep telling me my installation needed to be rescheduled because there was no service contract on file. Without that, I could not receive my promotion. I was connected to a department where answers to their questions were recorded. It was a verbal agreement to a 2-year contract with them. I was told it would take 3 months to receive my gift card.

When March arrived and I had not received my card, I called to inquire about it. I was told someone would get back to me. April came, and I called again. For the second time, I was told someone would get back to me. By the time May 2 came along, I was furious. I called and was told she personally would get back to me, which she did not. I called yet again on the 8th and the man gave me my word he would look further into this and he would personally call me before the day ended. Guess what? It never happened. This morning, I spoke to yet another rep. He put me on hold for a brief period of time and came back to tell me there was no contract on file. I insisted I did indeed have my conversation recorded for a verbal contract. Now he is looking into this, saying that without a contract, I could not qualify for the gift card. He gave me his number and extension and I am to call him in a week if no one gets back to me.

I am beyond angry at this point. If they don't keep their word and send me my Visa card, they can take their service and shove it where the sun don't shine. I never had a problem with RCN. I should have stayed with them, but I will definitely be returning to them!

I contacted Comcast by phone in mid-February to request that the overpayment be immediately deposited back to my bank account. The agent said that she would ensure that the request is logged in the system and forwarded to the right department to process, but it may take 6 weeks. I have called several times asking for the status. They have notes in the system reflecting the request, but can not give me a reason for the delay or better timing. I called last week (9+ weeks) and was told by the agent that she would escalate the request and someone would call me within 72 hours to help.

Today, I went to the local Comcast office to cancel service and asked for my refund. The customer service agent said that she would email the refund department in Atlanta. I told her that I appreciated that, but considering the delay to this point, I would prefer that she calls. She told me that she did not have their number and has done all that she can do. I requested to speak with a supervisor, but was told that she is in Tennessee. I asked if we could call, but was told that she is on vacation. I asked how can we escalate this since I have made several attempts and have not received any follow through.

On 10/27/2011, I called a number on the advertisement flyer which shows 3 Mbps service for $14.99 for first 6 months, then $24.99 for the next 6 months. I confirmed twice with the Comcast operator that it is indeed the correct speed and the price is correct. I signed up for the service. On 11/5/2011, when my service was installed, I noticed the speed is 1.5 Mbps, and not 3 Mbps. I called Comcast and spoke with operator ID **. I was told that there must have been an error, and they don't offer 3 Mbps for that price. So, I upgraded to a 3 Mbps service and was told the price is $19.99 for the first 6 months, then $29.99 for the next 6 months. I said fine.

On 4/26/2012, it was time to pay the bill for the 7th month. I saw my bill and it was showing $62.95. I called Comcast and spoke with operator ID **. She said from the note, from 11/5/2011, I was offered a 12 Mbps service (not 3 Mbps) for $19.99 for only the first 6 months, with no mentioning about the next 6 months. I spoke with the supervisor, but he didn't help at all telling me that's what's on their conversation history note.

They lied to me twice; once when I signed up, and the second time on the first date of service, when I called to complain about the speed and bumped up my plan. I have to pay $39.95 for the 3 Mbps if I want to continue using their service now.

On Sunday, January 8, 2012, I spent about 3 hours on the phone trying to resolve a problem regarding our email - i.e. emails sent by one individual are sent back with an error message. Each time I called, the call would go to an outsourced country (Philippines, I believe) and three times I was given the runaround. On the fourth call, I was told by an individual that the call had come to a "fee-based area" of Comcast and that I had to pay upfront $49.00! I was shocked by this method of Comcast to collect money for a problem that has originated from Comcast. I vehemently declined to pay a cent.

I tried another call, this time asked for the supervisor and the rep said the "manager has gone home". I told him call centers don't run without a supervisor. Well, I tried again (6th call) and this time, I asked again for a manager. I was told that the supervisor was on the phone, but he said the supervisor would call me back and asked for my USA number. From past experience, I told him that people in the foreign-located offices never call USA customers to settle a problem. He lied as I have so far not received a call. I am sure if I had spoken to a rep in the USA, this problem would have been resolved. I am frustrated and fed up with Comcast customer service. Who should I contact now?

Last March I opened a business internet account with a static IP with Comcast. The only reason that I needed a business account/static IP was that my wife needed it per her employer at the time. The situation was that I took a new job in Memphis and my wife moved with me from California. At the time, she was allowed by her California employer to work remotely but was told she would need a static IP in order to connect with the company network. The only way that Comcast will provide a static IP address is with a business account.

A few months after moving here, my wife's employer decided that the long distance thing was not working out and my wife had to look for a new job. When this first happened, I contacted Comcast to see what my options were in regards to dropping the static IP and the commercial account, and switching over to a residential account for personal use only. I was told that they could drop the static IP without penalty but that I would be responsible for the full term of the business contract which was 36 months. When I first talked to Comcast in regards to opening this account, I was under the impression that the term was for one year which is all I would ever agree to, under the circumstances.

When I signed the service order, I did not notice that it was for 36 months. I just checked the agreement real quick to ensure that the monthly charges were as agreed to and signed it. That was my mistake but at the time I was scrambling to get moved that I got a little careless. So, we did drop the static IP and I decided that I would just live with the higher commercial rate for my personal internet access. Now, we are moving from the apartment we live in to a duplex in another part of town where the landlord pays for internet access, so I need to cancel the service in its entirety. However, I am running into a brick wall. The customer service reps tell me that I will have to pay a penalty which amounts to $1318 which I cannot afford. I also do not believe that I am responsible for this either.

I have read the Terms and Conditions which state that this penalty will be charged if the customer terminates service without cause. In the section regarding termination for cause, it lists termination of business as cause which I am positive my wife's situation qualifies for. So, I should be able to cancel without penalty. So it comes down to this. The original business needed for a static IP and thus a business account no longer exists. The need for any internet service is not required as I am moving and internet is provided at the new location. Based upon this, I believe that I should be able to disconnect without penalty.

Comcast's unwanted malware alert is the only malware on my computer. I've called (a 3-hour ordeal) and was met with pompous arrogance by a guy that claimed no supervisor was available and if there was, he'd tell me the same thing. I followed the instructions for removal to no avail and let him know this. Finally, he said he would remove this obstruction. Two days later, it's back.

My Comcast internet service is constantly cut or so slow it is impossible for me to load web pages. This does not allow me to accomplish any work that needs to be done at home, do any online gaming and forces me to work late nights at the office. Sometimes the service is as bad as not getting a signal at all. Whenever I call to ask about what could be wrong, they constantly try to blame the problem on my router or modem, both of which I replaced already the first time they told me to, or put me on hold for an unreasonably long amount of time. Then, when I called a technician to come over, he claims there is no problem and promptly goes to charge me $40 for coming over. Then when he leaves, I try to resume work and the internet connection gets cut again.

My phone service has been out since April 13 and my wireless is not working. I called on the evening of April 16 and the rep tried to send signals and it didn't work so he said we needed a service call and asked if Tuesday would work - I said no. He said, "How about Wednesday?" I said yes, and he said "Between 8-10am?" I said, "Perfect. I take my child to school and will be home by 8:15." He never gave me a date so of course I thought it's today - but no, it's next Wednesday, the 25th.

I would have never agreed to wait a week and a day for the service call. So I have stayed home waiting for 2 hours this morning for nothing! Do the reps need to make sure and triple check with the customers on the date and time? Now I'm on a waitlist. I have to wait and hope a technician either gets a cancellation or gets some extra time, and will call me to see if it's a good time to come by. If not, I have to wait a week. I am not happy about this situation at all!

I am a new customer and I only ordered internet Xfinity. I was told of all the charges and then today, I get my first bill and they have added a reconnect fee, which I was never told about. I was told there was no installation fee because I was a new customer. I called and, of course, they dance around what I was told and tell me I have to pay the installation fee.

This is so unfair and sad that a company as large as Comcast would play these games to get a customer to sign up and then they screw you over with added fees. What happened to honesty and giving a customer what you promised? The guy that came to install the internet couldn't even help me setup my computer because he does not know the Apple computer. I had to pay someone else to come setup my computer. The installer didn't give me a so called welcome package and didn't do anything but connect from the outside.

Now, let's be fair. Should I have to pay for services that the installer had no knowledge of setting up my Apple laptop? Until today, 2 weeks later, I still don't have a Comcast email address.

I have signed up for auto-pay but they are not billing my payment method. I have attempted to use my credit card to submit payment online but it fails every time. This is not a problem with my credit card. I've checked with the credit card company. This problem has persisted for over 6 months. No one can accept payment over the phone. I cannot submit payment online. Comcast has a serious problem. I've submitted multiple online emails for resolution. I lodged complaints on the phone..so far no resolution.

Gary **, a Comcast technician did repair a computer connection that provided me with good service. However, without telling me, he did disconnect a wireless modem leaving me with no service in another area. After two conversations with a Comcast operator by phone, I got no satisfaction. I was told to contact Netflix to make repairs, which I did. The initial inspection cost me $150 and he had to purchase and install a more advanced modem, adding another $250 to the bill. Thus, the total situation cost me $400. Since your technician created the problem, and did not tell me about it, I think a billing adjustment by Comcast is appropriate.

Unauthorized credit check - All I did was go to Comcast's website to check out prices for their internet service. They required my address so I entered that information. Today (04/16/2012), I received a letter from Comcast informing me they had made a credit inquiry on me. I know that numerous inquiries can hurt your credit and I never authorized or requested this. I am outraged that Comcast would do something so sensitive without permission. I now know that I will never trust this company and will never use them. How can I undo this credit check? I feel so violated and helpless.

I have been using Comcast high speed internet for a long time. It works fine until recently, I got no signal with my Comcast internet connection. So I called Comcast tech support, and they tried helping me on their end, but still could not figure it out, so they told me they will send a service people out to my residence. Two days later, the Comcast service tech called me and asked me if the problem still exists, and I tried again and it looked OK, so I told the service guy need not to come to do the checking since it works again. But the Comcast guy insisted to come.

After he took a look of my cable modem/router, he said everything looked fine now - the cause may be due to the Chicago water facility works surrounding my neighborhood, and he left. Three weeks later, I received my monthly statement from Comcast which included a $30 charge for the service I just mentioned. I called Comcast customer service, and discussed with a service rep my case. She then discussed with her supervisor and called me back and said, "I am sorry, but this is a legal charge. We can not return your money back to you." Above is my true experience with Comcast recently. I just like to warn others who are currently using Comcast service, be aware of the unreasonable, unfair charge you may get, even if the problem is not in the customer's end.

I needed to scale down for budgetary purposes and decided I wanted to get rid of my cable service altogether, but keep my high speed Internet, which I use for work-at-home purposes. Comcast threatened that if we canceled our cable, they would raise the price of high speed Internet, so that it would cost more to do high speed Internet only than to do high speed Internet plus cable. These people are savages. This is supposed to be America. We are supposed to be concerned with monopolies and trusts - with collusion and price-fixing and absence of competition - with the bullying of the American consumer. Shame on Comcast and on the American politicians.

First time, they were hours late, then no call, no show by Comcast twice. On 4/6, I had an appointment for installation of new internet/cable service between 3 and 5pm. I waited until 6:15. They called and said they would be late obviously. They showed up around 7 and don't have the capability to hook up all TVs, so they run a cable on top of our driveway to our main TV and left. Today is 4/13. I haven't seen them since. They have stood us up twice this week, once on 4/11. We waited four hours for them. I called Comcast and a man told me he would call me within 15 minutes with an explanation. No one ever called. Then the next day, I called back and they informed me I had another appointment on this day, 4/12, between 3 and 5pm. Guess what? No show again! No call! Nothing. I have never been treated this disrespectfully! I have missed work waiting on this company. If I get a bill for this crappy cable that only works on one TV half the time, I will be even more upset! Do not use Comcast!

I called to set up new service to the above address. We are moving in from out of state. I give the lady I talked to all the info she needed. She runs my credit check and tells me I have a $50 deposit. After I pay it, she takes the $50 out of my account. She says, "Oh, we don't offer service at that address." They did not give me a refund and told me to call my bank and dispute the charge. This is not right, they stole my money.

I had an appointment with Comcast to have our internet switched to their service last Wednesday. That appointment was changed to today, 4/9, as they had the home number listed incorrectly. Instead, they had my cell number as the number to which the internet was to be connected to. We called Comcast and got the correct phone number to them and we were rescheduled to have the internet connected between 7:30 and 8:30 this morning. Today, I sat and waited from 6:30AM to 8:30AM with no call from Comcast. When I called to ask what happened, they claim they were locked out of the gated community and they called my phone and no one answered.

This is a gated community, but my front door is directly on a street. There is no need to go into a gate to get to my apartment. You just need to go to the front door and knock. How hard is that? Also, they never called my cell phone as the tech claims and after reading all the comments of people who had bad experiences with Comcast, I read over and over where the techs called the home phone instead of the cell number that was left as a contact number. I have a home phone line, but not a home phone. We do not use our home phone line at all and that was explained to Comcast.

After two bad experiences trying to get Comcast internet set up, I do believe this is a wake up call to not get Comcast internet! Comcast mixed up our phone numbers, our information, twice. I will not give them a third chance. If there is this much trouble trying to get their internet service, then I will take it as a sign not to go any further with this mess. Comcast seems to be too big for its britches. The commercials that Comcast has on TV about their excellent customer experience are just empty words.

When I requested services in my address for the fist time, they asked me for a deposit due to a credit matter; however, I agreed with that. They offered me the triple play for $99 plus tax. My bill came up to $143 because they were charging me home visit. Hello. What is going on? They asked for a deposit of $105 and they're still charging me for the visit. That really sucks.

I originally cancelled my Comcast service about 1.5 years ago. I cancelled due to their anti competitive practice of allowing 250 gigs of traffic, which is mainly meant to slow down Netflix adoption; so at that point, I decided to vote with my money. I moved to Uverse whom soon after activated the same limits as Comcast. After having billing issues with AT&T, I moved in with my grandfather and I decided to give Comcast another try.

On Monday 04-02-11, I called to add internet to my grandfather's account. I confirmed details such as the name on the account, account number and address. The service was added without a problem and I was told to call back in one hour to activate the service. I called back on Tuesday 4-3-12 to add the MAC address and activate the service. I spoke to the tech department and provided the MAC address to the rep (the modem started to work immediately). The rep then requested the social security number of the account holder. I explained that the service had been added on Monday and that this information was not requested at that time. I voiced my opinion and stated that whatever information was needed to add a service should have been asked for at the time that the service was added. I informed him that the account holder was unavailable at the time due to the fact that he was sleeping at this time (9:30 pm).

The rep insisted on the information. I decided to go speak to my grandfather and provided the last four numbers requested. The rep then requested to speak to my grandfather. I explained to the rep that my grandfather is not a native English speaker. I also explained to the rep that if he wanted to speak to the account holder, he should have said so from the beginning. I asked him to not give me the runaround. I mentioned that it is bad service to the customer to not process things in a clear order. He should have clearly mentioned that he needed to speak to my grandfather from the beginning if that's what he needed. I mentioned again that my grandfather did not speak English. The rep said that there was a Spanish line and that I would need to call there. He did not offer to give me the number or transfer me. He then mentioned that as long as he can hear my grandfather giving me the information in the background that it would be fine.

By this time, I had mentioned various times that the modem was actually working and that if they were so concerned with security that they should turn the service off. I spoke to the supervisor of the associate that was helping me. I restated everything that had happened but she was equally unhelpful. I also mentioned to her that the service was actually working and that I just wanted the billing issue resolved. I asked if I could give the correct social security number and she said that I'd have to go into a Comcast office. I insisted that the issue be resolved immediately. I asked to speak to somebody who could do something and she mentioned that she was the only one on the floor. I asked to be transferred somewhere where I could be helped and the supervisor said okay. I asked for clarification as to where she would transfer me and she said that she did not have any control where I would end up. She stated that she would just transfer me to another call center and that she did not know who I would speak to or if they would be able to help me. I gave up on the situation for that night.

On Wednesday morning, I woke up and found that the service was working. During my lunch break at work, I called corporate and informed them of everything that had happened. I did not give the social at that point (my failure), but they mentioned that we would need to go in person to a Comcast payment center to correct the problem. They also mentioned that they would address the training issue so that their representative request the information they need in an order that makes sense. They also confirmed that I would need to go to a Comcast payment center to correct this.

On Wednesday afternoon, I spoke to my grandfather who informed me that he spoke to the Comcast Spanish line and they had mentioned that all was in order. They mentioned that the social security was correct and they even committed the sports package that I had added on Monday for him. I feel that we have been racially profiled our native language. I also feel that having my grandfather speaking in the background to someone who admitted to not understanding Spanish may have been ill motivated. I come to this conclusion due to the experience in the Spanish call center where the issue was addressed (temporarily). On Thursday morning, I woke up to no internet connection.

Customer Service, Canceled Account and Billing : I selected Comcast to handle my landline and my internet service. An appointment was selected and they came out during the appointment on March 8, 2012 and everything was fine. Until I woke up the next morning (March 9, 2012) to discover I did not have a landline dial tone, but I also did not have internet service. I contacted Comcast to find out what the problem was but found that they were unable to locate my account in the system. After approximately 15 minutes of searching, they located my account and determined the individual who installed my service did not "push" the order through and they would need to correct this matter. Within 90 minutes the internet was back up but the landline was not. I was told I would receive a phone call to confirm the landline was taken care of but that call never came.

Just 45 minutes after the internet was restored, it went down again. I again contacted Comcast and the matter was "fixed," but they still could not locate the phone number and that matter would be looked into and I would receive a phone call. That phone call also never came. I decided to do business with another company and have the phone number ported over. After four days of the new company being unable to port the number over, I contacted Comcast and was transferred to four different individuals before I decided to cancel the entire thing and get a new phone number. I was told I would not receive a bill because I cancelled in less than 30 days. I was never instructed where or when the equipment needed to be returned, so I took it upon myself to do this. I received a bill reflecting a balance and when I called to inquire about the charges, I was told the bill was incorrect and that I in fact did not have a balance and a new bill would be sent out.

On 3/24/12, I returned the modem and router to the Comcast store in Richmond, VA. On 4/3/12, I received a bill reflecting a credit but not for the entire amount. On 4/4/12, I began the tedious task of contacting Comcast to get the matter resolved. Beginning at 17:37 hours on 4/4/12, I was transferred to collections because Adrianna could not assist me. At 17:42 hours, I spoke with John who could not assist me but stated he would transfer me. I told John I did not want to be transferred again but wanted to speak with a supervisor. At 17:50 hours, I spoke with Matt who advised he could not help me. I disconnected the call and called back.

I called back, held for 12 minutes waiting and was disconnected before I could even speak with a representative. I called back, held for 10 minutes 20 seconds and spoke with Sheila who advised me she could not assist me but would get me right over to someone. At 18:25 hours, I spoke with Larry who attempted to assist me but the call was disconnected. I called back and held for 25 minutes and 20 seconds and spoke with Jeremy at 19:02 hours who advised me that he could not help me and that I would need to physically go into a location with the receipt showing it has been returned and the account will be zeroed out. Jeremy advised Larry was mistaken when he said he could assist me over the phone and because they could not verify with their own eyes that the equipment had been returned they would not believe that it had been.

When I pressed Jeremy for another solution, he advised it could be faxed but that it would take two or more days to get to him for it to be processed. I am left with no other choice but to go into the Comcast store to resolve this matter because I have a Jewish Holiday coming up and surgery and cannot wait the time period for the matter to be resolved before my account is submitted to collections and negatively impact my credit score. I am beyond upset with how disrespectful of my time Comcast has been. Customer service has not been helpful and only wants to transfer the call to someone else or advise previous information is incorrect. I do not believe what Comcast representatives advise and do not trust that this matter will actually be resolved.

I started service with the GA Comcast service in Lawrenceville. I bought my own modem from Fry's Electronics before starting service with them. All was fine with service, billing - everything at that address. I moved to Cumming, GA and that was when things went bad. First of all, the account rep put on my service order that I needed a modem after telling her several times I owned one. When the tech arrived to set up my service, he saw that I already had a modem and had it properly notated on my account, so I was not charged for it the first month (April 2011) at my current address. I made the mistake of trusting it was off the rest of the time. When my bill went up after 6 months of promo time, I logged in and looked at my bill finding the modem lease fee on my bill. I called and was told they had to escalate it and would take 2-3 weeks to get resolved.

After no response for 2 months, I called back in and was told it was not resolved yet. However, it should be soon and I was welcome to stop paying for the modem as it would be credited back to my account. After 3 more months of this, I called in again. This time, I got a competent CSR who made the corrections. However, when they reactivated my service properly, somehow they entered my modem as a rental. I had to take my modem to my local office with proof of purchase to prove it was a retail, not theirs. The ladies at the office were quite helpful and put the proper notation in my account. I was told I had to call back in to corporate to have them correct the billing and listing.

I did that, however, the CSR said she didn't have the authority and a supervisor would have to fix it. It got corrected without contacting me. I called back in 2 days later to find this out, but the credit for the nearly year of paying has not been taken care of. I was again told a manager had to do this and would call me within 3 business days. I told them I would register a complaint if no call within that time. Obviously, not taken care of.

I contacted you back in November or December 2011, with issues of overcharges by Comcast for services that were not provided. This has continued, despite numerous calls to Comcast to straighten it out. I downgraded my services, as well, and am still being charged.

First, I have been charged every month for DVR service, since as far back as I can find bills (January 2011). I don't have DVR service, I don't have the equipment. Second, I am being charged for a top-tier of services, including multiple channels, which I do not have access to, and that includes the DVR, telephone (which has been disconnected completely) and high-speed internet. Third, I received the lowest level of cable TV and internet, and was quoted a monthly cost for both of less than $70 plus taxes and fees. My last two month's bills have both been over $140. Lastly, I have called, emailed, and "chatted" for approximately 20 hours since January about these issues, and nothing changed. Well, they did disconnect my phone but two weeks earlier than requested and they are still charging me for having the service.

You might ask why I continue with Comcast, it's because there are no other providers that I can obtain service with. I live in a high-rise apartment, and have been told by Dish, DirecTV and AT&T that since the management has a contract with these providers, the individual tenants cannot obtain individual service. The management does not provide any of these services, whether at cost or free, to any individual tenant, but it still prohibits other companies from making a contract with individuals. My only choice to receive TV and Internet is via Comcast. Thankfully, I've been able to get limited cell phone use and cancel Comcast phone to save some money.

Comcast now charges for any technical support, and debited my bank account without my permission for a down payment of "Xfinity Support" that has been credited back. However, the monthly charge for this technical support appears on the bills I receive as well. I thought this was taken care of, but depending on what day I look at my bill, the $39 charge is there some months, not there some months, but the bills are still too high for what I have purchased from Comcast. Why is it that cities smaller than Nashville have multiple cable providers, but Comcast/Intermedia/Viacom/ whatever they've been called, remains the sole cable provider in Nashville, TN. I thought there were laws keeping monopolies like this from happening. In any case, I'd appreciate it if you'd help me straighten out the bills from January 2012 forward to only show the service I have received. Thank you.

My new next door neighbor (condo) subscribed to Comcast and the serviceperson switched mine in error. Then, I also found her box and switched her. However, mine was never returned to my Verizon. I had to have Verizon come out and repair the damage to the box and wiring. I called Comcast at least 6 times with no return call from any person. They are responsible for paying for the mess that they made and I want this to be resolved ASAP. I would never recommend Comcast to anyone as they are totally incompetent. I want my $98.70 that they owe me.

Well, I cancelled my cable service with Comcast because it got to be too expensive and told them not to cancel my internet. So, they cancelled the internet 5 minutes after they left. They were supposed to come out yesterday. After calling them, they told me they tried calling my house number (which I told them that's the house number which is through the internet), and to call my cell number. Do you think they did? Nope. I gave the cell number to 4 different people. They have a bunch of incompetent fools working for them.

So, today they rescheduled to come to my house between 9-11. They showed up at 10:30. They do not care about their customers. This has to be the most horrible experience I ever had in my life. They gave me a $20 credit for yesterday and they are giving me internet for $19.99/month for 6 months. When this is done, I'll be changing my service.

When I switched to Comcast last August, I was supposed to receive a $250.00 Visa gift card. It would take 4-6 weeks for processing. It has been almost eight months and I still haven't received anything but the run around and several credits for poor customer service. There was a problem with the billing every month and every month I would ask about the Visa gift card, only to be told the coding wasn't done correctly or wasn't on the account at all. After being told month after month that the Visa gift card coding on the account hadn't been done correctly, a supervisor gave out someone's home phone number when I requested a contact number for Visa. Elisa at Comcast assured me the end of December the Visa gift card was on its way. Then I received confirmation emails from Agatha **, but I still don't have a gift card.

I called Elisa beginning of March and left messages for two weeks with no return call. I followed it up with an email and now no one seems to remember my account information. I've received several emails from the executive customer care team for Comcast's Washington market that sound like a blow off. This is fraud and false advertising. I don't care how many unasked for credits they apply to my account—I would like the $250 Visa gift card that was part of the original package.

Many months ago, I signed up for Comcast Extreme 50 internet service and am billed at $100 per month. When the internet is working (which it often doesn't), I have never got the speeds they promised me. Best speeds are (via ethernet cable i.e. wired) 9-13Mbs download and 4Mbs upload. Service is often so slow, it times out. Repeated visits by technicians who tested it and said it was not their area of expertise and someone else would come to fix the issue.

At their recommendation, I have purchased a new modem and upgraded both my router and adapter. Repeated appointments made with Comcast and technicians failed to arrive. One technician determined that cables from the Comcast box in building to my unit need replacing, as do the cables within my unit. Repeated complaints to Comcast technicians and still, the issue is not fixed. When I threatened to go public via social media, they sent someone out to replace the cables from the box to my unit, but the guy said he couldn't replace the other cables as he "didn't have white cable only black". He told me someone would contact me within 48 hours to come and replace the rest of the cabling. A week later, and nothing.

Comcast refuses to lower my bill while I am not getting the correct speeds, and insists I continue to pay full price for a service which I am not getting. Unfortunately, Comcast has a lock on the downtown DC area, including this building, and no other provider is able to service this building to provide internet services. Still, that does not give them the authority to charge for a service that they are unable to provide.