Comcast Internet Service

I signed up for Comcast internet in August 2011. My promotion was $29.99 for 6 months, at which time, the rate would increase to $44.95. This latest bill should have been the first bill at the increased price, but when I opened it, they're charging me $62.95. I called them and they claimed they can't find that promotion. Not only that, but the people you speak to on the phone have no control over the online promotions. Calling in on the phone is different than online. What? This is so dishonest. I can't even believe, especially since they've been pushing this customer service guarantee. They've always been incompetent, since I started dealing with them years ago, but this is just dishonest, as well as bad business process. They also told me on the phone, that they've been getting a lot of complaints about the online promotion. Shouldn't that tell them something?

I rescheduled an installation appointment for 8:00-10:00 on Jan. 31 and no one showed up. I called Comcast to ask why I kept getting the runaround with the computer automated system which automatically hangs up on me 5 times before I hit a different number for billing that reached an actual person. The customer service rep apologized for the tech not showing up and stated I would get a $20 credit and rescheduled my appointment to Feb. 6 from 8:00-10:00. The technician did not show up again, I never received a phone call or anything to cancel the appointment and after calling, the agent told me that it was cancelled due to lack of the pre-payment. I told the agent that I was never told I had to pay prior to and that had I been informed of the reason, then wouldn't I have paid to ensure I did not take off another day of work and inconvenience myself to wait on the installation of cable in my home?

He maintained composure even as I was angry to the point of being rude and then asked him for a supervisor because I explained that no one had told me I was to "prepay". He said he was not privy to the prior conversation, but he's reading the notes on the account. I wanted the phone conversations which I was told were recorded to be brought up so that they can see I was never told that information. After about 45 minutes of going back and forth, I was given a ticket number (**) and told that a supervisor would call me within the next 4 hours. Of course, no one ever called me back and I waited until 10:00 the next morning to call again. I was transferred to different areas and told that all supervisors were in a meeting and that my ticket would be "expedited" and I would be called back today.

Again, I was not called back so at around 2PM, I called to reschedule an installation appointment as Comcast is the only cable service in my area so I have no alternatives at this point. I spoke to an agent who explained that due to my appointment being "cancelled for lack of payment" on the two occasions she could not even give me the package that I signed up for in the first place. I have been given the runaround and I do not appreciate it since I have been a good paying customer since 2008. My time is too precious to be wasted trying to figure out why in the world I was not told to prepay and yet the account is noted that they informed me. I was again rerouted to the sales department so that I could basically start from scratch. The customer service agent was finally able to help me and she stated she did not understand the hassle because I have been a good customer and I am not even being charged a deposit, so why would they require that I prepay?

Comcast has a monopoly on the area and the fact that I was inconvenienced twice and took time off from work was already headache enough. But to be treated as if I am someone who does not pay my bills was even more insulting. I feel as if the fact that they are the only alternative, they don't take the responsibility of taking care of their customers very serious. I was given the runaround and told I would be called back within a certain time frame, I should not have had to call back again without some sort of resolution to the issue.

I use Comcast for Internet connection only. I have no choice whatsoever and pay $63.66 monthly. Out of curiosity, I checked the cost of internet connection in London (Pond Sterling 3.25), in Paris (10 Euros) and in Berlin (12 Euros). I wonder why an Internet connection in the US should be by far, more expensive?

I have recently ordered two movies (and several more in the past) from On-Demand that were shown to be close captioned but were not. I am deaf and could not enjoy the movie without the close captioning. It is not right that I should pay for movies that I cannot enjoy. Also, it is very frustrating to select a movie that states it is close captioned and then find out I cannot watch it. The two movies were "Real Steel" and "The Thing 2011." I have complained about this before. You need to ensure that if a movie listing indicates that is close captioned with the CC symbol that it actually is.

I have been with Comcast for over a year now and have not had a complaint with them until now. After our Comcast introductory rate ended, I spoke with Judith at Comcast (employee own) to discuss what products could be taken off to reduce the bill. Obviously, like many, internet is not a necessity but a luxury especially in the economic environment.

After a lengthy conversation, Judith at Comcast advised that we take off the "blast internet" to lower the monthly bill down $10.00 less to approximately $42.00 a month. While this was more expensive than what I was paying, it was understandable and manageable. I informed Judy that if the bill was any higher, I already had checked other servicers and told her I was ready to switch (which was also true and was prepared to switch to Century Link). Judith told me to wait and check the amount to pay on the online account which would allow me to continue at the rate of approximately $42.00/month without the "blast". To enforce our agreement, I checked the account which turned out to be around $15.00. All in all, Judith the Comcast representative undoubtedly stated she could keep our bill to around $42.00/month if we paid this extra amount to account for services already performed.

Unfortunately, none of what Judith communicated to me was true. Comcast did not keep their word or honor their agreement. After paying the amount online as agreed, the next month I received a bill for over $115.00 which was not agreed upon and a breach of the agreement. After calling Comcast and speaking with employee Rob, he informed me that he could not lower the monthly bill and was not sure what Judith did on the account (big shocker that Comcast does not keep accurate notes the same way I did). Rob informed me that he reported Judith's actions to his supervisor and would credit my account $44.00 for the difference between what I was informed to pay online and what the bill later had in it.

I understand promotional rates and roping in customers but when an agent flat out lies to you about a budgeted monthly expense and leads you to stay with a company only to hit you with a bill almost three times your normal monthly rate, that is an unethical bait and switch and downright dishonest. As a consumer, I need to report this information and shed light on the practices that Comcast agents are using to deceive their customers.

I just moved to the area and ordered cable on November 27, 2011. Here it is three months later and still no cable or internet service to speak of. It has been a living nightmare dealing with Comcast and a complete inconvenience. Starting from day 1 my equipment did not come in a timely manner. After 3-5 days and more than10 phone calls, I finally received my equipment (cable HD box and wireless router); however, I noticed that none of it functioned properly.

So once again I had to call Comcast to request another HD box or send a technician to my residence. The first technician never showed up; the second tech didn't step foot inside my residence; rather, he just went behind my home and said he turned the cable on from there. When I came home that day, I noticed my cable still was not working and neither was my internet! At this point, it was December 14, 2011 and I had become increasingly upset! The third tech was great! He appeared concerned and wanted nothing more than to right the wrong Comcast has committed (that and poor customer service are apparently the only things for which you can provide).

He took his time to set everything up: outside working in the back and inside testing out the wire until finally we were on track and my cable and internet worked. Comcast failed yet again as he was never instructed to bring an HD DVR box or a wireless router. He did the best he could, even calling Comcast himself to see what the problem was and order an HD DVR box for me. Again I'd like to point out that tech ** was great! However, he we are. 2 months later, February 1, 2012 and I have not received my HD DVR box or my wireless services.

The Department of Homeland Security, by law, is required to tele-work once a week due to traffic regulations in the DC/MD metro-area. However, since Comcast has been insultingly lackadaisical in addressing my issues, I cannot work from home once a week and I don't have an HD cable box even though you can guarantee my bill shows these services as being provided when they are not! I have been begging and pleading for some sort of assistance since I ordered the service in November 2011. My wife is deployed in Afghanistan and makes every attempt to call when she has time.

Though we could web chat via Skype, ooVoo, or web-based video links on my wireless devices if I had internet access that's compatible with Skype or video services, but I don't. So most nights I fall asleep in living room waiting for her calls. This is affecting our children as they can't see her to know she's alright. Though this is a luxury many don't have, it's one I willingly pay for and should be receiving just so that I can bring a sense of normalcy to my children.

The customer service at Comcast is beyond deplorable! Check my service records and you will see that I have called repeatedly over the past 2 months and with no results which you can speak of. Absolutely nothing! I am disgusted and offended at the way in which this situation has been handled and am more than ready to file a formal complaint! However, before it gets to that point, I would like to offer you the chance to correct this gross negligence. I am simply looking for consistency so my family and I can enjoy our experience here in the National Capitol Region. I am begging for assistance and apologize for the abrasive tone of this communication, but my patience has run out. I would like to again stress the severity of this situation and look forward to a speedy resolution.

Linwood **

Washington, DC 20593-7581

It seems that once again I find my self an extremely unsatisfied customer of Comcast and would like to make you aware of the unprofessional way in which Comcast is conducting business. I recently moved this past November and called Comcast for cable service. I was offered a promotion for 6 months when I got signed up for Comcast cable.

At the time, I did not have a computer at home or the need for internet service. I recently bought a laptop, and several weeks ago, I contacted Comcast to request internet service. The Comcast representative told me there was an offer of $24.95 for 6 months, and he/she signed me up. Since that time, three weeks ago, I have been using my laptop with Comcast as my service provider.

On Saturday, my internet was suddenly not available, and when I spoke with your representative, Melody, I was informed that since I already had a promotion on my cable service, they were not able to give me the promotion of $24.95 for internet (even though that was the price I was offered and the agreement I was under during the period of service prior to my account being "deleted" as evidenced in my statement from Comcast). Melody proceeded to tell me that since I was "not entitled" to the internet promotion, they just cancelled my account.

I am appalled; no phone call, not an inkling of respect for me as a customer to explain what was going on! Just poof, Comcast personnel deleted my account and completely shut down my internet service. Since I was preparing a case for trial that began this week, this was outrageous behavior on Comcast's part to say the least.

Since I would rather spend my time with people in a positive way rather than telling anyone I come in contact with these days about Comcast's lack of professionalism, I am really hoping you can provide me with an explanation as well as an agreeable solution to this issue. Thank you for your time, and I look forward to hearing from you.

I was talked into bundling TV, internet, and phone. The rep never mentioned that long distance and international would have to stay with Comcast and could not use alternate (cheaper) carrier. 2) The internet did not work for 30 days. Wrong equipment was installed. I called Comcast and got no help. Instead, I was told I had to sign up for Infinity Support for $39.99 to find out what the problem was. I was on the phone up to an hour and transferred all over, and still had no solution. This company has no customer service. I cancelled everything and will never do business with them ever again!

As Comcast was the cable provider servicing the address of the home I purchased, I was forced to attempt to set up service with them. While on the phone with a local rep, she called the previous owners and got an okay from them to terminate service in their name. What ensued was madness.

I set up installation appointments (multiple), only to have them cancelled by Comcast, because "service already exists" at that address. No lie, something like 10 phone calls later, I achieved installation. Despite this, my first bill was sent to the wrong address. When I called to see where my bill was, and to pay it, I was informed of this fact. I then paid my bill in full, over the phone. I checked, as always, to make sure that the payment was actually deducted from my bank account. It was.

Next month (second month of service), I received a bill stating that my account was past due and my service was being shut off. A call to "customer service" (India), was met with a robotic, scripted response that had nothing to do with the questions I was asking. I was informed that my payment had been "misapplied". What!? To where, and whom? It was like pulling teeth to get "India" to transfer me to a supervisor or billing rep. There I was informed that my payment had been removed from my account and credited to another account. How could this happen, you may ask?

The other account holder called up, and giving just the last 4 numbers of the debit card I used to pay, stated that it was his $300 payment. What did Comcast do to verify? They looked to see if anyone had made a $300 payment on the date in question using those last 4 CC numbers. True CIA level security measures! They then suggested I monitor that card for fraud. Not a bad idea. I suggested they ramp up their billing security.

I canceled Comcast Internet and was never told to what to do with their equipment. I have moved a lot and have dealt with several ISP companies. Every time I cancel, the company makes sure to tell me what to do with their equipment. I was in the middle of moving and over paid my bill. After the move, I notice that a refund had not been coming in the mail.

I called Comcast to see about getting my refund and found that they had turned me into a collection agency for not returning their equipment. I tried telling them that I wasn't told to do anything with their equipment and had left it at the apartment. They said that it wasn't their fault and that it's not their job to instruct customers on what to do with the equipment. They said it was common sense to drop it off at a local Comcast store.

I had never had Comcast before and the companies I did have usually sent me a box to send the equipment back to them when I canceled service or they came and picked it up. The customer service person was very rude, unprofessional and unwilling to accept any responsibly in this matter.

In December 2010, I received a mailing from Comcast advertising high speed internet for $19.99 for 24 months. I contacted Comcast to sign up and was told I would need to pay extra for their router. I told them their mailing did not indicate that and that I had my own router. They said it had to be their router. I asked what kind they used that was so special. They put me on hold and then came back on line and asked what router I had. I told them I had Linksys and another brand (I can't remember the brand off hand). They said neither would work. I asked again what brand they use and was told she didn't know as that was a technical question.

After being transferred around, I was finally told there was a list of routers on their website that would work with their service. I discovered buying a router on my own was much cheaper than renting from Comcast, thus I went and bought one of the routers on their list. The tech showed up to install my internet and left without even telling me. He said he was going outside to check the line and he must have left because the next thing I knew, I was getting a phone call from Comcast with an automated message asking me to rate my recent service.

I looked outside and sure enough the service truck was gone. The tech never even checked to see if the internet worked. I also never received any paperwork. I stated as much in the review and rated accordingly. Since it was a substandard review, I was asked if I wanted a rep to contact me. I indicated yes. Someone called back and I explained the situation and that I didn't even get any paperwork or "set up kit" the survey had referred to. The rep apologized and stated they would mail everything to me. It's been a year and I never received it.

The first bill I received was for almost $100. I called and asked about it and was told it was for the service call and the first 2 months of service. I told them the bill should be around $40 as I was only paying $20 a month and there was free installation. I took about a month for them to resolve the issue and straighten my bill out. Thankfully, the following 11 months went by with no issues. In November, I bought a wireless printer and needed to hook it up to my wireless internet. I couldn't locate my WEP key so contacted Comcast asking for advice. After being transferred around, disconnected, transferred around again and then routed back to the original department I had called, I was told they could maybe help me, but it would cost $50.

The rep tried selling this service telling me how it used to be a $120 house call for this, but now they could remotely access my computer and usually gets the WEP key that way. Usually, I asked about that and was told that if they were unsuccessful, they would send someone out for the $120. Since they were only looking into my computer for the code, I asked if I couldn't just find it myself. The rep assured me there was no way I would be able to do this as it required a high level of technical training and computer knowledge as I would need to change and reset computer settings, etc. I asked again, but it's possible?

This argument continued for at least 5-10 minutes before the rep grudgingly and rather rudely admitted that yes, it was possible it could be done, but there was no way I, myself, would be able to do it. I told him it was worth a try and disconnected. The whole call from first initial dial to disconnect was 57 minutes; just to ask a question. I went on line and Googled how to recover misplaced WEP key. There were many, many places to look. The first site I went to recommended looking on the bottom of the router as often times it is written there. The second site I went to (specifically for my brand router) offered similar advice, stating all you need to do is log into your account- user name and password located on bottom of router. I turned my router upside down, located web address, user name and password, logged in, went to setting and found my WEP key. No technical skills, no computer knowledge, no problem. Time from first Google key stroke to locating WEP key- 5 minutes.

January 2, 2011. I went on line to pay my bill- due Jan 7. My bill shows I owe almost $50. This is strange since I have been paying roughly $22-23 a month for the last year. Knowing if I paid the full amount I would never get my money back, I contacted Comcast direct and discovered it was after 8pm and I would need to call again tomorrow. Jan. 3, I called back and spoke with Stacy. Initially, she told me the deal was for only 12 months. Not so, I told her. It was for 24 months and they were the ones that solicited my business. She put me on hold and came back and said she confirmed that my deal was $14.99 a month for 12 months with an additional $5 a month charge for router rental. I told her they owed me a refund then, because I own my own router.

She put me on hold again then returned and stated I was on the $19.99/month special for 6 months. I told her to check my billing history as I had been paying this amount for a year. Then she said it must have been a 12 month deal. I again told her it was a 24 month deal and I wouldn't pay my bill until they fixed it. She stated she would have to put in a ticket and would get back to me tomorrow (Wed) or Saturday. I never figured out the delay for that one. I never heard back on Wed or Sat. Nor Sun, Mon or Tues. I checked my bill and now it showed almost $100 as my bill was now late and they had added another month. I tried calling Tues night but, again, it was after 8pm and they were closed. I sent an email which guaranteed a response in 24 hrs. I explained that my bill was incorrect and needed to be fixed and that Stacy had promised to get back to me and never did.

I did not get a reply to my email in 24 hrs, 48 hrs, or 72 hrs. Jan 12 I call Comcast again. I explain the billing problem and that no one is fixing it or getting back to me. I make the comment; I guess they don't want to get their money. I get transferred to the resolution center and speak to Kelly who is extremely apologetic and assure me she will resolve this problem. She comments she sees I spoke to Stacy who is actually a supervisor and awesome customer service. I told Kelly I may have agreed with her assessment of Stacy if Stacy had ever called me back like she promised. Kelly put me on hold to try and get in touch with Stacy. Kelly came back on the line and stated Stacy wasn't at her desk but that she would send an email to someone (unknown who) to get the matter resolved ASAP. Kelly assured me she would get back to me today no matter what. She said she couldn't make the person read their email, but she would for sure call me back and let me know what was going on, even if she was still waiting for a reply. That was Thurs, still waiting to hear back from Kelly.

Meanwhile, on Sat Jan 14, I receive a reply to my email from Sandi. Sandi says "Rest assured that all information included in this correspondence will help resolve your billing issue." and then proceeds to tell me I will have to speak to a live representative to further look into my billing question.

Comcast will be getting a phone call on Monday, disconnecting my service. They have the worst customer service ever. They are truly about money only and do not care about the people shelling it out. As long as they monopolize the industry, this will never change. I will be changing to a small time local provider. I will be paying more each month, but it will be worth it to know it's just one more person not paying Comcast.

I have been paying for services Comcast is not providing. I have an HD box that does not work. I went to the South Burlington, VT office to exchange the box after I spent two hours on the phone with Comcast employees trying to troubleshoot my problem. The Comcast employees were rude and did not have a box to replace mine and refused to give me a DVR loaner until a new box came in. I called the corporate office and registered a complaint. They called me back today. I continue to pay for services I am not getting. They offered to send someone over, but there was a three-hour window. I cannot afford to take the time off of work. I would like someone to resolve my issue and compensate me for the two weeks I have been without service.

I am planning on moving out of state in August. Since Comcast will not allow me to transfer service or provide me any way to keep my email account open through the transition period, I will loose my email account and any saved emails and addresses. They have no provision for transition at all. At the very least, this practice should be disclosed when they sell you their service or they should be customer service oriented enough to make transition provisions, even at a reasonable monthly charge.

When I move and probably before then, I will get rid of Comcast and I may discontinue cable altogether before I call them to be my internet and cable provider. I have started moving all my email to Gmail and changing my email addresses as of today. I am through with being bullied by the likes of Comcast.

I started having trouble with my internet on Jan. 4, 2012 a little after 10 pm. I called Comcast and spoke with someone about the problem. Right away they were insisting it was due to my equipment. I told them that when my service was set up, the tech that did the installation told me that the signal was weak on the outside wire and that there was a splice in the line from the pole to the house which shouldn't be there. And I said that whoever at Comcast had done the job didn't know what they were doing. Now I have no service and they do not want to run another line, saying that is not the problem.

Comcast has once again screwed me! I spent several times this year having to call and get my payments corrected. The last person I talked to assured me the package she gave me was good until 2013 at $159.00 per month, it's not, it's $189.00 and soon it will be $220.00.

Comcast people are the worst I have ever dealt with and they lie like **. They just want your money and do not care how much stress they put on the consumer! I have been a customer for 8 years, and as time go by, more and more lies. I want to talk to the president of this company. I am fed up with their **. I am on limited income and they lie constantly. Please tell me the name of someone who gives a ** that I can talk to.

They are horrible. The representative refused to help me. I told him that my order summary promised me $29.99 a month, for the Xfinity digital start, with a two year agreement. I even have it in an email, if you would like me to forward it. I also told him that the promotion was on the front page of the Comcast website. He refused to acknowledge this information, and would not help me. I was over billed for my first month, for what was promised me, for the first 12 month. I want my money back, and I want what I was promised. I want my money back for what they overcharged me on the first month, and I want what I was promised for the first year.

The advertising in malls by Comcast on November 7, 2011 said that installation/activation fees were waived. I called them because of this. On November 12, a Comcast contractor came, and I got a bill for $129.00, two days later. The service was not working as of November 20, 2011. I called and another Comcast contractor entered my home to connect the phone and internet service. I received another bill for $250, totaling $356, within 10 days. I continued to call and talked to a tech personnel, salesperson, and billing. I repeatedly asked what happened to the free installation/activation and what are the other charges on the bill.

Today, I went into their office off of 6th St. in Tacoma, and with their explanation, I ended up paying the past due amount, before they would even speak to me about downgrading the service. When I tried to downgrade the service, they told me that my bill will be higher than $109 per month. It would be $130 per month for cable and internet. I had to pay my bill in advance by ten days. I still owe $156.40 plus $160, and I have received 20 days of service up to today. Went I spoke to a tech person, and told him that Comcast placed a virus onto my computer, and I had to pay $130 to a private business to remove the virus. I am seeking a company or companies to provide internet service, and phone, and cable without killing my budget, and stealing $3.95 unexplained charges as taxes.

Two weeks ago I had one of my boxes stop working. I called tech support and after verifying my info through the automated service I got a person who barely spoke English to ask me every single question again. Then she asks serial number of box and proceeds to put me on hold for 12 minutes. She then comes back and asks how the other TV that I am splitting the box with is working? I am like what? What are you even talking about? Why would you ask me that? Can you see I have 2 boxes that I pay for? She then tries to tell me that is a normal question. I have been a customer for about 6 years and have never had that asked. And I have had box issues from time to time. I tell her to either answer my question or I want a supervisor. She tells me to hold. After holding 14 more minutes, call is disconnected. Immediately the phone rings and it is an automated survey asking about my call experience.

I never get a real person but clearly mark the lowest scores and that my problem is not resolved. The system tells me it will call me back in 24 hours or less. I wait 2 weeks, nothing. So today I decide to try on-line help as I do not trust myself to sound civil. The tech never even offers to troubleshoot but says they will send a tech. I have explained what I have been through already, so stupid me thinks they are actually trying to step up. They offer me an appointment next Thursday. I tell her it's unacceptable and I have had it. This of course is not the first issues with Comcast; they are never ending and never quite fixed. I fire off ** of email while I start to shop around. They actually have a monopoly here in my town. The only other supposed hi-speed internet offered is Century Link at just 1.5 MBPS. 1.5 and no other speeds available. While doing this the phone rings and it's Comcast. Ever the optimist, I answer thinking my email might have actually gotten to someone who cares about this long standing customer and the way I have been treated and my non-working box.

I get a snotty woman who threatens to turn off my services unless I pay her right then. Pay her a payment that has already cleared my bank for them at the beginning of the week. Another email, another phone call. This rep swears she knows nothing. She is responding to that automated survey I took 2 weeks ago. Yes, usually we respond in 24 hours but we have been really busy and it is just a coincidence that I called right now after all this mess. She says I need tech again with no troubleshooting measures and she will set that appointment. I sit and wait for it...first available now is next Friday as I turned down the week from Thursday appointment. I shop and search and investigate for 2 hours. I am stuck with them for internet at least unless I want to deal with 1.5 MBPS. No wonder they don't care about this long standing customer. They don't have to. Why, here in Northern Colorado are they a monopoly?

Contact made per advertisement under comcastoffers.com for internet installation for non-resident at $29.99/month with free Motorola wireless modem. Initial step request customer to order modem. Step number 2: call them at 1877-857-2943 for installation setup. Sales pushed and rebate offered for free Motorola wireless modem. Rebate noted on Comcast site to secure via broadbandoffers.com.

After rebate cost is $12.95. Deadline to apply for rebate is 12/31/2011; however, when accessing the website it is impossible to locate the rebate form. I contacted Comcast and they referred me to Leapfrog at 877-662-7221. Answer refers you to ** without any pickup/answer. No rebate forms to be found to secure your money. I'm out $100.00 for signing up for this "free" modem.

My Internet service suffers from: shaping, speeds are shaped based on usage type; throttling, speeds are throttled per usage hours; monitoring, everywhere you browse, everything you download, everything you upload is logged on their servers; false advertising, speeds on the package and in speed tests come up the same and higher than what they've listed for (I am now 18 Mbps down), but actual download speed when downloading anything is 1-2 Mbps.

FCC has nailed them repeatedly on these and no change has happened. Random outrages that they don't even claim exist when you call them and insist on sending a technician out to check your system only to have the service back up in a few minutes or hours. A little insult here, I actually got to talk to a regional lead service technician and found out the "barn" doesn't even know when a field technician is working on a line and service is out, so their left hand doesn't know what their right hand is doing.

I pay monthly for a premium service to get additional tech support. I spent almost 2 hours on the phone with Comcast / Xfinity on 12/20/11. First, at 2:15PM with representative, James (ticket 12974891), who could not fix the problem initially as I was asking for help to see if my wireless internet modem was correct for my scanner/printer. Then he disabled my ability to print (not a problem when I first called), then refused to fix it. He told me I had to pay more for the next higher level of service, even to fix the connection to its orig. state.

At 3:10PM, I called back and spoke w/ Marnin ticket 12976034, to ask for help restoring my connection for printing. I asked for a supervisor at 4:03PM when it is still not fixed. I was refused. Marnin sssured me supervisor Scott would call me back as soon as he hung up with call. I waited until 8PM and still never called me back. I'm still not able to print from my wireless router, even though the tech who first set me up, was able to do it months ago.

I have had significant latency issues, which is preventing me from connecting to work. They refuse to check the lines unless I"m home. I said I'd be working at home on Friday, but won't send anyone out and refuse to check the lines. It happens during type high usage times so either their lines cannot handle the capacity as there is something wrong with the lines or they are slowing down the service due to high demand. Please help. I like to work at home, but won't be able to if I don't have the connection I'm paying for. My company says the speed I'm paying for is sufficient.

My original complaint is outlined below. (scroll down a bit) I followed Rick **'s advise and called 800 391 3000. I was routed to the endless endless voice prompts that ironically was outlined in my original complaint. Guess what? It was 20 minutes of voice prompts and I still got through to residential customer service. And when they tried to transfer me, I got disconnected. Know what happens then? I have to call the voice prompts.

When I got through, the technical person said she does not handle complaints, she handles technical issues. I asked for the complaint phone number. She said a phone number that handles complaints does not exist.

That figures. That makes sense to me that COMCAST does not have a complaint department.

I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. I am genuinely sorry for the issue with business account, I would be upset too. You have reached the right person and I can definitely help you resolve your issue today.

1-800-391-3000 we know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to resolve your issue. I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. Thank you for choosing Comcast as your cable provider.

Office of Rick **

If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00AM and 7:00 PM.

On Dec 7, 2011, at 4:27 PM, Comcast ECARE wrote:

Dear Mr. **,

I am writing in response to the correspondence received by our corporate office regarding your customer service concerns. If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00 AM and 7:00 PM. Thank you for choosing Comcast.

Hi Gina or Rick, Your "customer comes first" words seem meaningless. Back in May, for some reason I could not make an on line payment and needed to speak to someone on the phone. (I think your site was down) I had been working round the clock getting a project with a tight deadline out the door. I was having awful problems getting through. I was so tired I was cross eyed and wanted to go home and sleep. But I needed to make sure my bill was paid so I would be able to continue business. Then I ended up with being help captive by your (non) customer service. So I thought I would spend a little time emailing anyone at Comcast that could help. Or anyone that would care.

See the text of the email below in blue and the attached screen shot of all my "sent" emails.

I think one person called me and she raved that Comcast customer service was the best. (really?) That was it. From all these emails. One person responded and didn't even address the problem? And of course they couldn't do anything because they did not have the knowledge of how to resolve the problem. I'm sure her paycheck depends on her defending Comcast and using words like "Customers come first". No one knew how to escalate an issues. The voice prompts / recorded sales messages are seemingly untouchable. It simply didn't matter that I was at wits end. It didn't matter that I was the customer and had to spend (a lot of) time to document all the voice prompts in hopes of catching someone's attention. At one point later I did get a woman on the phone and I was not nice. I wanted to prove a point and read the following as slowly as your voice prompts. She kept interrupting me. Sir! Sir! Sir! (I wish I could interrupt your voice prompts).

A month or so ago ,I finally got a hold of someone who said I could just call Customer Retention directly if I wanted to make payments. Doesn't that seem to little to late? I previously had Comcast at both home and office but did not have a contract at my home so I've successfully gotten rid of that issue.

Did it fix the problem? Does it make me feel better that I have to call Customer Retention? Is it right that I have a dreaded sick feeling I need to dial a Comcast number if I have technical issues?

Please read below and then tell me you think I should be held to my Comcast contract. (keeping in mind this email was a culmination of issues calling with both my home and office).

******************************************

Here's how it goes.

Before you read the following think of working a chaotic week and all you want to do is sit down and watch the news. But wait. There is no signal and there's a problem with the box. So I call to see if I can somehow catch the news but instead I need to spend the better part of an hour with the following...

Consider reading the following slowly to get the full affect.

Press one if you have no picture. Press 2 if you ......

And it goes on for a few more minutes with voice prompts.

A large company like Comcast (or is it xfinity? ) probably does not need to care. However it seems so easy to actually care about your customers and make a few small changes.

I will do whatever I can to not use Comcast when my contract is up. And if Comcast would find it in their large corporate heart to release me from the contract, I would appreciate it.

On Dec 7, 2011, at 7:16 PM, Comcast ECARE wrote:

Dear Mr. **,

I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. Dikken, we want you to know that we are committed to providing you with excellent customer service. I am genuinely sorry for the issue with business account, I would be upset too. You have reached the right person and I can definitely help you resolve your issue today.

1-800-391-3000 we know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to resolve your issue. I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. Thank you for choosing Comcast as your cable provider.

Office of Rick **

If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00AM and 7:00 PM.

On Dec 7, 2011, at 4:27 PM, Comcast ECARE wrote:

Dear Mr. **,

Thank you for choosing Comcast.

**************************************************

When our mobile home park stopped including Comcast Cable TV without space rent, we were forced by default to subscribe to Comcast's Service. I agreed to a trial month and paid $59 to view nothing but junk and tried to contact our local Comcast office on Figueroa and Lomita Blvd. I later found out the store had closed and sold to Time Warner. I was unable to get a hold of anyone at Comcast. I unplugged the black cable box and put it in my closet.

Months later I started getting mailings for Time Warner, some other cable company that was soliciting their services. I was not interested and threw what I thought was junk mail in the trash. Finally, out of curiosity, I opened one of the envelopes to find a telephone number to ask them to take me off their mailing list. That is when I saw that they were charging me hundreds of dollars for cable service that had been transferred from the old erroneous Comcast billing. I called and spoke with an agent who was able to zero out my account, with the exception of the $210 owed for the black cable box. She said I could return it in person at the Hermosa Beach Office on Valley Drive. So, I did.

It's been a few years now so I don't remember the dates. I honestly thought everything was going to be good to go, but as you will see. It is not. I gave the receptionist (one of three sassy black girls running the show which is an odd sight in a beach town like Hermosa). I gave her the black box and she turned her monitor so I could see the final balance of $210 disappear into a nice zero! Finally, I was stoked! Another black helper gave me what I thought was a receipt of the printer and I went on my merry way.

I know it was a busy day and I didn't read the paper until months later when I got another bill from Time Warner. I opened it in great expectation to see the glorious zero balance and was shocked to see a $420 charge for the $210 [that was supposedly credited I had seen the screen] and now for an additional $210 [that they were saying was for the box that they claimed had never been returned?]

What craziness is this? I immediately wrote an accurate and in depth letter to the main customer complaint office in El Segundo and followed up with a phone call with yet, another sassy black woman. She was unreasonable, rude, threatening and hostile insisting that I owed their company this money. This is wrong. I don't owe them a penny. They have put this false charge on my credit report and continually call one of my son's phone numbers and harass him. I want them to nullify any charge against me and to fire those cross-prejudiced war mongers who disguise themselves as customers service agents.

They are charging for late fees and my payment was never late! I have the paperwork to prove it. They try pulling these moves on people all the time, hoping you won't notice. This is unfair business practices!

Called Comcast in PA complaint center. Rep took notes, said that a rep in Jacksonville will call you. A Jennifer called, told me that no matter what I say, the balance is due. I told her that my bill is different every month and I just signed up for 39.99 for cable and 19.99 for internet. And Comcast has never sent me a bill for the same amount. We got into a heated discussion. Told her I should turn my service off. Then hung up. That was at 12:30pm. By the time I got home at 1:15pm, my service was off from the box as well as the pole that I paid for in advance.

The tech had already been to my house, cut off service from the pole. Called them back. They told me that it would be a week before service is turn back on. If their rep can't understand that people get upset about things or bills she is in the wrong field, customer service. And will not get credit for the week. It will take for them to turn back on. Bottom line, I need to find an entertainment service that keep their word on how much your bill is going to be. Times are hard and every penny counts. You can't budget a bill that keeps changing every month. That's what the whole complaint was about. Comcast rep told me that she wasn't changing anything any ways. That's when I really got upset. I don't recommend anybody to have Comcast. They are the worst. Jacksonville needs to kick them out like they did AT&T.

My representative payee paid my bill when it was due on November 26,2011 for $140.56. The bill receipt online says 0.00 balance. Then they bill me for $291.00 and my rep payee pays it. Now it says online zero balance again and that I paid $326.00. My bill per month has gone from $104 in Sept. I was supposed to be paying for a year but instead I'm paying $140.00 then I'm required to pay $186.00. I'm still getting the basic plan. How can Comcast get away with stealing from disabled America citizens!

We moved to Annapolis in November, and in anticipation we called Comcast at the end of October to see what needed to be done. When I threatened to switch services, Michael the rep offered 60 Mbps for half the price at $29.99. Of course we accepted! Comcast set up our internet service in November and ever since our speed has been painfully slow. The internet service is so slow that we can't do our Christmas shopping. We can barely open one browser at a time and we regularly experience pages that never load at all. We chatted with a rep who asked for all of our security info and actually wrote, "Thank you for trusting me with all of your personal security information." I provided the last 4 of the SSN, DOB, address, and account number; then the rep disconnected our chat before even assisting us! Yikes!

We called to complain about the slow service and chat experience. The rep said we were only getting 1.5 Mbps. He said we needed to call back during the day since he couldn't do anything to help, not even take a message. We were very dismayed with Comcast, especially by the slow speed, so I sent them an email. Those crooks at Comcast responded by email, "We do not even offer a 60Mbps level of service." But they are caught because a rep we talked to over the phone previously said they were offering 60 Mbps for $29.99 not too long ago, which is when we heard about it. They said, "You are on a special rate for our Performance level of service (Downstream speed up to 12 Mbps/Upstream speed up to 2 Mbps)."

The Comcast email we just received continued to add insult to injury and say, "If you have proof of the offer you refer to, you can try scanning and emailing things to us but most attachments are stripped at the server level by our firewall so we cannot guarantee we would receive it. If you cannot email things, please fax us instead." Lesson learned here: do not to trust anything Comcast says. And finally they admit to overcharging us $10, stating, "In closing, the $10 was for a Self Installation Kit but review shows no kit was ever sent to you.

they are crooks. I'm so perplexed by the unethical business practices and poor customer service that I'm ready to switch to another provider a.s.a.p.

Comcast is blocking any access to New Zealand websites. I checked with friends who also have Comcast in the Denver metro area and they can't access .nz site either. Comcast is telling me it's my router and modem, but it's not. I can access the site on my iPhone over my 3G service, but not my Comcast WiFi. Comcast said they can help me if I pay for the Xfinity Signature service, but I'm not paying for something that is a network issue. What's the deal, Comcast?

I received a past due notice yesterday, 12/08/2011 stating that the payment was due on 12/08/2011 to avoid suspension of service. I contacted Comcast today, 12/09/2011, to advise them that I received the past due notice and that I had made an electronic payment through my bank to them as of today, 12/09/2011. I also mentioned to them that their billing practice is unreasonable. They wait until the day of suspension to send you a past due notice. As I stated to Comcast, you give the consumer no time to make a payment and you expect them to pay the day they receive the past due notice. Now if I would have called last night, 12/08/2011, would they have given me an extension? But I called today to let them know payment has been made. They stated it would take 3-5 days before my service can be restored unless I pay them the past due again.

I obtained an internet and cable service from a national Comcast number. The operator was in NJ although I am in Miami. He promised me that the channel I requested which mostly are sports were in my package. When the service was installed, the contract I thought I secured no longer existed. Comcast added an extra $5 for a sports package and that the first operator told me that I did not need. In addition, the service was installed on 11/13. I received a first bill of $80.25 which is due on 12/04. Today, I received another bill of $81.92 due on 12/24 which is not even a month of service plus the amount on account that should be locked at 80 dollars. Maybe it will change again.

We traveled for 9 months and disconnected Comcast bundle service. When we arrived back home, we reconnected and got the same bundled service. We had nothing but problems with phone, internet and xfinity connections. I was on the phone almost every day for months. Techs came to the house and set up more equipment, rearranged equipment, replaced equipment and blamed each other for the poor job done by the previous tech. On one occasion, a tech, whom I spoke to over the phone, had me do a total reconnection service myself.

I questioned a Voice Service fee on my September statement in the amount of $50.00 and was told it was for the tech who replaced the wires. When I scheduled each service call, I questioned a fee and I informed that I would not pay for the service call. I was told I wouldn't be charged due to my ongoing connection issues. They are refusing to give the refund now because they are saying that the wires in the house are old. In 2006, Comcast was the company who initially set us up, connected all the necessary wires to begin with. We didn't have a problem before we disconnected Last October!

So the excuses from Comcast have been from working in the area on changing the system, updating issues with the equipment, and that we have old wires. The second issue with Comcast is, I owed them $109.39 from October and was billed on Nov 7th, 2011 for $164.19 due on Dec 7th. They are saying I am over 50 days overdue on $282.32. I was told they sent a disconnection notice in an envelope which does not show who it's from, so, I didn't open it until today, December 4th.

I throw mail out that does not disclose the sender. I thought it was junk mail in fact, I tossed it and for some reason I took it out of the recycle to open it. There was the notice. How responsible is the company for this? They also said they emailed me, but I never got an email. I feel jilted by Comcast.

I order basic internet service from Comcast on Sept 8. They came out connected, thought everything was fine then I waited the week or so they said they would be sending me a bill never got it. So I called and they couldn't find my account, find out it's in my sisters name. I tell them they made a mistake and it was suppose to be in my name so they go, okay not a problem and tell me it's been changed in my name. Bill comes in my sister's name which I thought was strange my sister calls gets disconnected and I call tell then they made the mistake and to put the internet in my name. I tell them about and they go again telling me okay, it's done.

Here it is now October. I wait for them to reconnect my service and a week goes by the two, no service. I left town for a few days thinking they'll come out and take care of it, never did. So I called and say, "hey what's going on with my internet." They say it's connected and I'm like no, it is not. I had my computer on and for the last week or so and nothing, no lights blinking on the modem, nothing. So I go telling them about it for like 3 days then I get a tech telling me, "Oh, it connected in my sister's name, hold on let me put this in your account. It won't take a minute." Then he does it and it's connected.

Then out of curiosity, I ask them about my internet package and he tells me my package was $57 dollars a month. I was like, "wait you people have messed up again, I was ordering basic service $19.99 a month." He goes, "oh it says and I say this mix up mess up has been going on for months." Now he tell me he's going to correct it, tells me it's been on for months this way and I go to check my computer to find out I have been charged this $57 a month. When I ask for $19 service, I find out I had the $19 service connected but being charged for the $57. My speed was 1.5 mbps and the $57 was like above 12. "You have been ripping me off from the start."

Then they finally get it fixed and I get a bill of 230 dollars for what 19 dollars a month which finally was corrected in November. You gotta be kidding me. Then I find out you people charge for a month in advance which is another rip off half the time your service drops speed or is down in some areas and your telling me we have to pay you for service we don't have. I will be reporting this to the Better Business Bureau. This is your so called good business plan, well it sucks.

They doubled the rates so we canceled. More than a week later, we got a message on the answering machine from a recording stating we had to have the box back by 10/13/11 and an address to return it to. Couldn't find the address, couldn't get a live person at Comcast. Finally got it back 10/14/11. Told them of the problems. No one ever said it has to be back by X date or there will be a late fee! Then we get a bill, we called them "since you kept it so long there is a late fee" Now it's gone to a collection agency who calls with a recording telling me to call them. This company has had the worst customer service on the planet, and the price changes every 5 minutes.

The discounted computer is a scam. You only get so many days to purchase it and they never answer the phone. Comcast transfers you to Dell, who says you can press 1 to leave a message. The problem is, in order to do that you need to know the name of the person you are calling! I have tried unsuccessfully for 5 days in a row to reach them. The first couple days, I called about 20 times throughout the day. The next 3 days, I put my phone on speaker and was on hold between 4 and 7 hours each day before disconnecting.

I asked if someone could explain to me my bill, it had charges of $158.84 then credits of $102.99, then they say they had a total that I payed $261.83 and then they say i owe on $55.85 on 12-01-2011. As I am on autopay, they deducted $154.90 out of my account, so I ask the billing lady what about this. Her answer was just don't pay any mind to those figures. So what the heck is going on at this place.

My computer was not working. I called Comcast and the man talked me into this program for $98.95 that could do miracles for me and my computer, and have it running like brand new. After he took my money, he sent me to someone else who could not help me and said, "You're going to have to call and order the $150 program where they come to your house. I can't help you." I called back in the morning and got a hold of someone who tried to help again and logged into my computer and said nothing was wrong! I told him it does it off and on. He didn't clean up and all the good things I was told from the man who sold it to me.

As soon as we got off the phone, I called Comcast that morning and told them to cancel this service. It was no help to me and I wanted my money back. I was told no problem. The computer started doing the same exact things it was doing before he looked at it! I bought a new computer. On 11/18, I had Comcast install it. So, they clearly should have seen it was not fixed! I called today and this lady Angie only wanted to argue that because he logged in, I could not get my money back. He was in there around 10 minutes and got out. The problem was not fixed. It did the same thing later. I want my $98.95 back from Comcast for poor representation of their products and for not doing what their seller told me who got me to sign up. False seller tactics were used to screw people like me over. Please help me. I am on disability and I can't afford to throw my money away like this. Thank you so much for your help!

Starting just over 2 months ago, we have had interrupted Internet service. It incapacitates our business because it means we have to reboot our modem physically. It's impossible while we are working remotely. The service people have been here three times but they cannot fix it. Anyone else in Southeastern Pennsylvania having this problem? We are going to have to move to Verizon Fios.

I have had 4 Comcast technicians come to my home. They say the problem is not my computer or wiring to the house. One Tech said they would "monitor" my house to see what was wrong and get back with me, they never did. I get such slow speeds that I cannot even open and send email. I had a speed tester set on my favorites and I get signals ranging from 2 to 65 and a ping of 56. They say the trouble is "down the line". What they mean is they oversold the service in my area and do not have the bandwidth to support all the customers.

Comcast bottlenecks my internet if I use too much bandwith. They never provide me with the speed I pay for which happens to be their top speed. They make me go through the same tests every time they purposely slow my internet connection. First, they told me it was my splitter, so I bought a new one. Then they told me it was my router, so I bought a new one. Then they told me it is because I am not using their router, which they never offered before until recently?! After I got rid of cable TV and returned my box with remote, got rid of the splitter, they still charge me every month for the cable box.

I called numerous times, one person even said he would take the charges off. They never did. They said they would research it and never got back to me either. This was over a year ago. Every time I tell them, this only happens when we all play games or live stream on the internet. They deny it has anything to do with them and say it's my modem and or router or am I using a splitter. We can have a tech come. Somehow, our internet works perfect as long as we just use it for browsing or checking emails. They lie about the advertisement too, I pay for their best connection and was told we could all play online games with no interruption by their sales lady who claims to have been a former AT&T employee. I was told this when I told them I was fed up and going to AT&T.

Comcast is an absolute disaster! We ordered an HDMI box for a new system we were having installed. The technician came to our home and was completely out of it. I should have asked him to leave. He installed the incorrect box and did not record the number of the box he removed which resulted in another TV in our home to lose service. In calling Comcast to replace the box, I was told that it wouldn't take place today when we have all the TV installers here. They were unable to solve the problem, took no responsibility and quite frankly, it was lousy customer service. We will be looking to move our service to a competitor.

It was a horrible experience getting them to come out and turn on my service. My appointment was canceled by them 3 times and it took me a month to get cable, that put a bad taste in my mouth as a new customer. After a year of horrible service, their representative called and insulted me that I owed them for the month of October and they didn't received the payment. When I checked, I never received the bill after telling her that she said I had a chat online with them and went paperless. That was a pile of **. I didn't even know I can do that after telling her that it was not me.

I am afraid that my account might be hacked. She accused me of trying to get out of paying the bill and that was an insult to me especially never being late on any payments before. I asked to speak to a manager, in the transfer she hangs up on me. I finally gave up on speaking to a manager about her rude behavior and just paid what I owed, and my account password has not been resolved

Over the past year I have experienced service disruptions which Comcast (Xfinifty) identified as highly localized (only on my street, affecting less than 5 houses).

On 11/10/2011, a universal box near the property caused snow and lines on Xfinity TV. I reset it when tech cut reception. He finished 45 minutes later. All channels were good before 9:45AM and before the tech entered the box in the yard! I called and was refused for help two times by a rude representative, Phil. The rep said it was caused by a problem with snow. It is from bad connection from the box outside.

I have been using Comcast as my internet provider since April this year. For the last 2 months, I have been getting a slow signal and/or for the third time no internet access at all. I brought this issue with Comcast, but no satisfactory answer. Curiously, this is happening since the day that one for the sales rep. called me to offer "Blast" which I declined the offer. I wonder, but one thing's for sure. I am canceling the service and go elsewhere for service.

This is the 3rd day this week that my Comcast Internet has been down. I work from home, and this has now become a major issue. The system comes up, and then it goes down again constantly, 7 times on Sunday. Sick of this **. If this occurs again, I am going to another provider. I am sick and tired of nothing being done about this. No refunds, apologies, or anything at all. I am fed up!

Comcast has pushed this Xfinity change on South Florida, the service level has decreased and the charges have either increased or not gone down. There must be a class action on this recover damages for the lack of service. I sent an e-mail to a senior vice president and somebody called offering a $15 credit, but all of a sudden my bill has stopped coming in the paper form. I want a $50 credit! ! How can they degrade the DVR service so half the shows don't record, and this morning they pushed an update (saying APPDLD on DVR and rebooting every 5 minutes) that has blown out the DVR. I have been told that new software is coming by Thanksgiving, but where is it? I would like to be contacted if someone is doing a class action lawsuit

First of all, if I could put a negative instead of one star for this company, I would. Let me tell you a thing or two about Comcast. When I worked there, all product agents and video agents alike were expected to sell, which I think is BS. Next the sales reps are liars and thieves and just want that fat commission check and get all the cool prizes like TVs, Xboxs etc. While in Ap and Video agents, we get balloons nacho day and a !@#$%^& pencil. Please don't ever work for this company and stop using this service from them. That way, they can be reformed and hopefully they will try and turn over a new leaf for their wrong doings when they lose thousands of customers at once.

I recently moved to Colorado and live on a fifth floor apartment. The internet service provided by management is slow, so I wanted to buy an internet plan. I had such a terrible customer service experience, for the first time in my life. I had called Comcast to inquire about the plans and charges for installation, and everything. The lady on the other side, had an accent that is difficult to understand. She got irritated if asked twice due, to disturbance.

She kept insisting that I should buy the $99 package, even after telling politely, I was not interested. After knowing the cost information, I told her I will consult with my roommate, and call back. I was shocked when I heard her reply. She said: "after answering your all questions, and taking all my time, you are not even buying?". I asked if Comcast charges for customer service and time, but she hung up on me.

I never had a such terrible service before. I don't think anyone would like to buy the service with this kind of terrible response. I am highly disappointed. I hope you would improve the staff. Thank you.

I hired one of the fastest internet services, "Blast". They gave me the wrong modem and after two weeks, I got the right one. I use a laptop (brand new, same as my girlfriend) and our internet is extremely slow. After testing our "super blast", the internet runs no more than 5ms download speed. I called support and they said they can't fix or configure router issues unless I enroll to a program which costs $40.00 plus $5.00 a month. It doesn't make sense at all! Talking and complaining, I got hung up 4 times by very rude customer service staff. I've been waiting on line for 30 minutes to get to talk to a manager. I don't think I make sense to get high speed internet if the person who comes to connect the internet doesn't make a test or configure the router to make the service work as it's supposed to. They try to make extra money by charging me $40.00 plus $5 a month and besides, they treat me like ** and make it impossible for me to talk to a manager. This is not what this company promised me when I was hiring their service.

Today is Thursday, October 20th. I have not had internet since sometime Sunday. On Friday and Saturday, it was shutting on and off all day long, making it virtually useless. On Sunday, we called and we're told that we were one of the seven modems down. The lady was very nice and did all she could to help. Monday, we called again because it was still down. The lady was extremely rude and obviously hates her job. A request was put in for a tech to come out between 2 and 5PM on Wednesday. I sat all day yesterday waiting for someone to show up. Nothing, so I called. "Oh no ma'am, you were scheduled for an exterior cable inspection which was completed". Lies! I was home all day, no one came. It is now Thursday and I am still without internet!

I am going on 12 hours without service since 10-1-2011. They're just are the worst service provider; always loosing service. I call at least 3 times a month.

For the past several weeks, I have been experiencing technical issues with Comcast in regards to the internet speed and the emails, which have been failed to be properly delivered in time. I have been making several different calls back and forth for the last two weeks. And I had two technicians come out and check out what was wrong with the internet. They both came out and said that Comcast was having issues with the area and they had been experiencing problems. Thinking my problem was being addressed to Comcast, I was more than patient.

Two days ago, my emails weren't being sent out at all. I contacted Comcast's customer service and asked to speak to a customer service representative. Lenard is the name of the individual that attended my call. Needless to say, he is the most unprofessional person I have ever spoken to. He would not let me explain to him my problem and would only repeat that Comcast wasn't the one with the issue. I was on the phone with him for about thirty minutes, until I got fed up with his lack of professionalism. I asked to speak to a manager or someone of higher ranking. He did not want to direct my phone call, telling me various times to say please and maybe he'll transfer me.

I am not playing games, nor am I acting a fool to be played with. I have a business to take care of and an office to run. The only thing I wanted was for someone to resolve my issue, not make matters worse. He had me on the line for about forty five minutes after he put me on hold and said that he was going to direct me to a manager. But he never did. He finally hung up the phone call after having me wait more than an hour and I felt extremely insulted. I am paying for my service. Therefore, I expect for my problems to be addressed when they happen right away. This was the worst customer service experience I have ever encountered. If this keeps happening, I might just consider changing to another service provider.

I was unable to access some websites for the last 4 days. Comcast says that they are working on it but there's no further information. Every time I call, they say it will take another 72 hours. They say that the problem is localized to my area so it's not treated as urgent.

I have Comcast Xfinity and regularly get low upload speeds (2 mbps) making Skype impossible. Recently, my services have been going down all together. One time Comcast will tell me it's my router, so I bought a new router, then the next week it's my modem, the next we're back to the router. After a long discussion, Comcast finally agreed that maybe the problem could be on Comcast's end and agreed to send a repair truck.

Today, I got a call confirming my appointment. Then I was told to hold for an agent. For 10 minutes, I was on hold waiting for who knows what. I hung up as that's just abusive on top of all of the abuse. I have already taken with the lines about the problem being my fault. So I went to the online chat. Someone named Zion had no idea what I had been called for other than to confirm the appointment or what further information Comcast could possibly need. Unless I get an explanation, that is just harassment and Zion certainly couldn't provide one. I just want internet service I don't have to fight for. I realize that I live in an infrastructure challenged environment, but would like a deep discount if the service is going to be so poor.

My husband and I got a DVR in April 2011. We were told that we would need to put a $100 deposit on DVR. I told them that was fine. Well, I had to return the DVR. I asked them if I could use the deposit for last month's bill and they said no problem. I got a call from them and they said we owe them $190. I told the guy that I was told I could use the deposit for this month's bill. But I was informed that the money was used for a bill that was past due. I informed him that was not what I was told. And to top it off, the guy was rude and told the guy good bye.

I called back a little while later and asked to speak to a supervisor and told her what was going on. I told her that I wanted the $100 back on my account. All she said was that she could give me $50.00 for all the trouble that I had been through. I told her I wanted to talk to one of her supervisors. She made an appointment for me to talk to him. He called back about an hour later. When I told him what was going on, he told me that he would make sure that everyone would be informed of what had happened, so it would not happen again. I told him that I felt like I lost my money, because it was not used for the right thing. I told him that he needed to have more communication with his people. If they had told me that the money was going for a bill, I would have not had any problems with that. But since I was told differently, I feel that I was misled. I told the guy I talked to that I would tell people not to use Comcast since they are a joke.

I am a new customer at Comcast and a technician came to my home to install my internet service.

In testing the modem, the technician said that he had no signal and needed to access my wiring in my backyard. Once he left and my internet was up and running, my DirectTV no longer worked. I called DirectTV and they troubleshoot everything they could. They came to the conclusion that whatever wiring job the Comcast technician did had screwed up my DirectTV connection.

I called Comcast at least ten times this week and nothing. I was told that a technician would come out to fix the wiring in my backyard and that I did not have to be home. But when I got home that night, there was a note on my door that said, "Sorry we missed you. Please call back to reschedule." What an idiot. The technician came but did nothing!

I have called back today and got a real attitude from Curtis ** who said that he was a supervisor. He didn't even care that I was inconvenienced by Comcast and I am now going on a week without a TV.

I don't know how this company is still in business. The employees have no customer service skills and the company itself provides substandard service. I have filed a complaint with the FCC and BBB this morning and now I'm going to write my congressman and the local TV stations. I have names of everyone I spoke with and will mention them all. After they come and fix my issue, I'm switching to Cox Cable.

We left Comcast for another internet service provider. The big issue was not the internet service but, instead, issues with the administrative side of Comcast (difficulties with bill pay, the website, customer service, etc). I did not expect that the more serious problems would begin after ending the service.

For the last three years, I have been billed for "equipment" that we did not have, because we already owned the necessary equipment and chose to use our own. After terminating the service, they began billing me for the equipment. Over the years, I spoke with many Comcast customer service people and collection agency reps. Each time, I ended the conversation believing that something had been resolved. In one of those conversations, I was asked about the equipment I had in my possession. I provided the manufacturer and model, and was told that Comcast had never carried that equipment. Finally, I thought, as usual, that the problem was resolved, but no. Inevitably, I would hear from another collection agency about payment for equipment.

About three to four weeks ago, I was told, with sarcasm, that Comcast would run the serial numbers in their inventory to see if they had the equipment, and I would receive a letter as to the findings in 10 days. The customer service rep made no attempt to hide his belief that I was lying about having the equipment. I couldn't help wondering why it took three years for someone to even make the offer. I had little faith in their inventory, because the company had proved themselves to be incompetent, but my only other options were to pay for equipment I never had or file a lawsuit. I checked the mail today, and there was no communication from Comcast. I braced myself for yet another phone call from their customer service.

The customer service rep checked the account and told me that they had received my equipment. I really had to hold back when I told him that they didn't receive anything from me, because I never had the equipment. Apparently, the equipment was found in their inventory. I wanted to know why I didn't receive a letter. I told him that, after all this time and being led to believe that the problem was resolved so many times, I wanted something in writing. He couldn't send a letter, so he called another department. The second department conveyed they could not issue a letter. Instead I would have to go down to an office to get a letter. That would be a half-hour drive (one way) for me and standing in line for an eternity, and honestly, I don't believe anything would come of it. I would lose at least half a day. Since the mistake was not mine and I have been put through hell over this, I believe they owe me something, and for God's sake, all I'm asking for is a letter. So, even after resolving an issue, the company is absolutely impossible to deal with. Fixing mistakes is almost completely in the hands of the customer. Now, I have to wonder how long it will take to get this off my credit record.

We got Comcast Internet Services about 2 months ago. The technician came to our house as scheduled, and began installing the equipment needed to get our internet running. The technician asked to borrow a laptop to get the internet running. We said ok, and handed him mine. My significant other went to go to get cash to pay the man, since he didn't want to take our debit card, and I was feeding our daughter.

All of a sudden, after being warned of an overheating issue by me, he shuts the laptop down, claims 'it was getting a little warm' and walks outside, waiting out there to get the cash and leave. I check the laptop, it's powered off, and it's not hot or warm at all, it's fairly cool.

After I finish feeding the baby, I go to power it on; my significant other is sitting with me, and boom. The laptop's boot.mgr file has been corrupt or damaged. The laptop worked fine before the guy had it. I had just used it. It's a school laptop. I'm livid, and crying, since my newborn's birth day pictures are on that computer.

We call Comcast, they say they'll get back to us, that they're sorry, they're going to fix it, etc. We just wanted it fixed. We waited 2 weeks, and then called again. This time he speaks to someone in Jacksonville about it, and she says that it's going to be taken care of, no worries. We wait another week before this guy Robert calls us and gives us 2 options: 1) We can pay to fix it and Comcast will try and reimburse us, or 2) He can take it and his tech can fix it. We're a low income family with a new baby; we can't afford option 1, so we go with 2. He comes 2 days later and picks up my computer.

2 weeks pass, and we have no idea what's going on, and the guy is ignoring our calls. It's been over a month since this whole thing started, and today, he tries to tell us that his tech said that the hard drive got fried and it had nothing to do with the tech, so they want us to pay to put in a new operating system. That's over $150.00. We don't have that kind of money. I've complained to multiple people with no luck, they don't care. The laptop worked when I gave it to the tech, and when he gave it back it was broken. That's ridiculous!!! I'm ready to sue them. I just want them to fix my laptop, and compensate us for the internet we didn't get to use in the meantime, and now they're shuffling the blame around. Don't go with them, ever, unless you have no choice!!!

After a hurricane in August 2011, it knocked all the wires down, and until now, it's not yet repaired. We have reported this 4 times already. We are concerned that the wires on the ground will fail, this winter or earlier. Our business depends on telephone and internet. We are a fully computerized medical practice, in a building with many others; we only depend on Comcast, the only provider available.

We have had Comcast since October of 2010. However, for the first month, our internet did not work. And it was turned off in December for copyright infringement. The installer did not set up security on our modem. Because someone hacked into our system, we got no signal from the beginning of October through November. We were reimbursed for this month by Comcast. Then, we received a call stating we were under copyright violation as they noted several French movies downloaded! We don't even speak French and had not been able to get online! After calling the tech support and their inadequate third party security company, it was discovered that our system was hacked and a security code was placed on the modem. It was easy enough.

In September of this year (2011), we received a phone call stating we had gone over our bandwidth, and again we were facing a copyright infringement. What they did not know was our modem had been struck by lightning in March of 2011, and was deemed "nonworking". Yet, no one came out to exchange it. We were able to get online just slowly. But as we had had a son with health issues, honestly the internet connection was the last thing on our minds at the time. However, according to Comcast, we downloaded 2T of information from August 1 to the 31st. It is way impossible. Those IT and tech geeks out there know how much information that is, as well as how hard that would be, considering we had little to no connection!

I called their security department again. I told them there was no way we did this. He suggested we change our security information again. It appeared, with all of the usage, that more than one computer was involved. So, we did. Now, we have been served a subpoena regarding a copy right infringement from AF Holdings that supposedly happened on April 9, 2011. It does not state what content was supposedly downloaded. As a consumer and a defendant, this information is supposed to be made available to me. I have the right to know what I am being accused of and the details of that accusation.

In addition, as stated earlier in this complaint, our modem was struck by lightning and we had virtually no connection. According to the security department, they cannot prove or disprove our system was hacked, only that our IP was used to do it. Well, I may not be the sharpest tech tool in the shed. But shouldn't Comcast, if they are going to incorporate these security measures, at least have the technology to see if the information is being routed to another computer. I feel that since they cannot "prove or disprove" hacking, they have no right to cause this stress on its customers that pay more than they should for internet.

I will be filing a formal complaint with the FTC and the BBB. I will also contact a good attorney that may want to make a name for themselves and try to incorporate a class action suit against Comcast. It is for falsely claiming to provide security and falsely accusing its customers of illegal practices without adequate proof to back that up. For the record, prior to Comcast service, we had AT&T. They were able to show us on 3 different occasions that our internet was being hacked and give the name of the modem using our connection!

I am a Comcast business class subscriber. I used the business line for a home office in Miami. Comcast constantly goes down. I would say that in the last 3 weeks, the service is unusable. I had a tech look into this problem. All I get is excuses. There is always a problem affecting the area. Cancellation comes with a hearty price. When contacting Comcast, it is the same story. The best one was that their DNS was down. I found this an odd reason, considering that I run a local DNS which doesn't even use the Comcast DNS. I suppose the point and click problem solver 2.0 doesn't take this into account, because if their DNS doesn't work, nothing does. On top of that, they charge 5 dollars for IP address. I need some help or direction on how to get my problem fixed. Thanks.

My email was apparently hacked into and incoming emails were forwarded (unauthorized). I called Comcast about it and during one of the calls, I found out that the technician turned off the unauthorized forwarding without my knowledge (so I could get emails again). Unfortunately, this deleted the only way to find out who hacked into my account.

I called to complain and at the Executive Corporate Office, the man told me that they were forbidden to change anything without the customer's authorization. He called back, after researching, and told me that a technician "coached by the supervisor" did in fact delete the information without my knowledge. I told him that I got ** over and no one there had to have any accountability for those actions. He did not address that comment at all, but told me to call him if there was anything suspicious going with my email.

He went on to say that the tech was a "real nice guy," etc. which I did agree--they're all nice, but that was not the point. I told him that I was the one that got hacked into with no way of ever finding out because of Comcast and I was tired of them (previous encounters). He offered no apology and did not suggest anything Comcast could do to make up for this obvious breach of rules and security.

My husband and I were signed up for an Internet for $19.99 for a year. The first time they came out to install it, they tried to install both cable and Internet. We refused the cable but they billed us for it anyway. We called and they took it off our bill. Six months later, we get billed $34.99 for Internet. I called and was told that we had a different promotion, wherein the rates would eventually raise to $40 a month.

When I got fussy, they told me that I wasn't authorized to speak to them about the account. I asked for a direct line to customer service and they said that there was none so I had to call the main line. I found the direct line to customer service on the Internet, called back and was told that the rates would eventually rise to $60 a month! Comcast has a monopoly on Internet here on Ft. Meade, and their shoddy customer service will hopefully make the company go bankrupt.

I feel like Comcast should come and hook my services up. I have been a longtime Comcast costumer. When I called to get my services transferred, they knew I needed new wiring and they didn't say that I had to pay 50 dollars for an installation fee they set up to appointments. I feel like they should hook up my cable without charging me the 50 dollars. I am not happy.

Hope 1 Star means very poor service.

I made a payment on 8/10/2011, which was applied to my closed residential account and not my current business account with Comcast. Since that time, my business services have been disconnected 4 times for non-payment.

Each time I contacted Comcast I was told that the payment would be credited to my business account, but it has not. As of today, I was informed that their practice is to issue a check within six weeks. I was assured that someone from Comcast would contact me to inform of the status of account. However, these were false statements because my service being interrupted is the only indication that the issue has not been resolve. (On several occasions I have contacted Comcast to see if the issue is resolved. At the time I was told that it would be noted on my account).

Can you give negative stars? This is about dropping internet connection. I have called them several times over the past 5 weeks to tell them their node in my neighborhood is overloaded. Obviously with no action on their part, it's getting worse. Today, from 2 am to 7 pm, my network monitoring software shows 8 outages. So what am I paying for? It's time for a class action lawsuit against Comcast. This is unacceptable, intermittent service.

I have had phone and Internet through Comcast since July 2011 (about 4 months). They sold me on their services when they stated on the phone and their Internet site that you can own your own modem and not pay a monthly service to rent theirs. I have my own and it was on the list of modems that qualify. However, this is not the case. Comcast has billed me a rental fee every month since I have signed up with them. My husband and I have both tried to resolve this matter, but Comcast refuses to stick with their 100% customer satisfaction guarantee.

When we call, they are unprofessional, leave us on hold for far too long, and when they get back on the phone, it is never the supervisor or the manager that I requested. It normally takes about three hours to even get a supervisor on the phone, and when they do finally get on the phone, they tell us that they have to open an investigation into the matter. This has been going on for about three months and I have even taken the modem up to their office so they could verify that it did not belong to them.

After they scanned it into their computer, I gave them some time and called them back (about two weeks) but they did not even have my modem in their system. Actually, they have no notes in their account in regards to this matter. I have made several complaints to this company in regards to their service and they do very little to resolve any of the issues. I still have the line they ran outside hanging on by a shoelace. I have heard about 10 different times that they need to take care of this and they will make an appointment.

They actually sent someone out (2 trucks) who backed up to the pole, looked at the shoe lace real closely, and then left without even speaking to us or looking at us (it is still not fixed). I am very frustrated and I am getting no help from this company. I have seen many other people with the same complaints and I honestly want to start a class action lawsuit. This company needs to be stopped!

They installed on time. They didn't tell me that I'd need to pay $5 more per month for their static IP address. It worked OK for 2 weeks but I started having outages. On the 2nd tech visit, the modem was replaced. After 3 more random outages, I began to really track the problem. The outages are random and the time down is random. If I power the modem off and on, I can usually restore service. If I call, the tech at the other end can "bing" the modem at a higher signal and the modem starts working. After doing more research on this issue, it appears that in my area, they've sold too many users for the available cable. As such, users get bumped periodically. This is a business line.

Not sure if I can get out of my contract since it's now 45 days since installation. When it's up, it works as described. It just isn't up 24 hours per day as described and it's a pain to have to turn off and on the modem all the time, especially since I know I'm probably bumping someone else off.

I have had numerous issues with Comcast. My internet speed occasionally slows down to a crawl. They have sent techs out to my house but they said there was no problem with my internet speed. I have tried my wife's laptop to be sure it was not my computer and it is not.They always give me the brush off. I am computer literate and have more savvy than most of their employees.

After sitting on hold for almost an hour, we finally got someone. We explained what happened. She was told over and over that the old computer was not wifi. We were transferred several times. We could not get it through anyone's head that the computer was not wifi. this literally went on for about 4 hours with no resolution. We were then transferred (since it was after hours) to someone in India who barely spoke English. After another 2 hours, it still wasn't resolved. About a week later, a serviceman showed up (3 hours late on a Sunday). He finally got it up and running. Mind you, I run an internet business out of my home. I ended up having to refund my customers almost $1000.00 due to Comcast's inability to take care of their customers. And to top it off, I was billed for a Sunday call! We returned the old modem to the office. We are still being billed $8.95 a month for a modem that was returned.

We have limited cable and internet. We did not want cable. We were told it would not save any money because they give a "discount" for both. Their site does not say that. It says $40 or $49 a month for internet, not $70 a month if you do not have cable TV. We dropped their service.

I am a Comcast business class subscriber. I used the business line for a home office in Chicago. Comcast constantly goes down. I would say that at least twice a month for the past 10 months, there is always a problem affecting the area. Since the line is leased, cancellation comes with a hearty price.

When contacting Comcast it is the same story. The best one was that their DNS was down. I found this an odd reason, considering that I run a local DNS which doesn't even use the Comcast DNS. I suppose, point and click problem solver 2.0 doesn't take this into account because if their DNS doesn't work, nothing does?

We had already agreed for Package X over the phone but in person, she said that it's better to get Package Y. When I said that I'm not interested in Package Y, she made her voice louder and said that I should listen to what she says first before I talk. I found that to be very, very rude.

I agreed to get Package Y (which was Internet + cable), but when the cable guy came, he said that the order did not indicate that we ordered for cable TV and Internet. He was only prepared for Internet. Clearly, there was a miscommunication.

The cable guy did not receive orders for a router, but we clearly indicated that we want a wireless connection. How can we use Wi-Fi without a router? Monica ordered for a router. We asked for the tracking number on Day A. She was only able to give us the tracking number on Day B. We tried to track our package but UPS said that they cannot track that particular number.

I contacted Monica but she said that was the number that UPS gave. Instead of helping us get the router (which was supposed to be delivered on August 31), she just gave us the customer service number.

The customer service people directed me to three different people before I was finally able to talk to a person. It took them 10 minutes. The technical service person said that according to their records, UPS could not find our address and that the router was not delivered. I asked for a tracking number and that number was different from what Monica gave us. We tried tracking it but the package is still not trackable. The technical service person said that the router could possibly still be in the office but she's not sure. I should call her again tomorrow.

The LAN connection is also unpredictable. Sometimes, we couldn't get a good signal. It has caused me and my housemates a great deal of inconvenience and we are appalled by the quality of service we are getting from Comcast.

We had to share one cable and take turns in using the computer when we are paying for Wi-Fi service. We need to get in contact with our relatives and friends overseas but we cannot do that at our convenience because of the poor quality of service we are getting.

I had no service for three months, and I am now in their collection department. I attached my complaint to their corporate office.

I signed up for phone and high speed Internet service with you guys on May 25, 2011. I have had a horrible experience from the beginning; the representative who came to my house left and did not mention his departure. I did not have a change to talk to him, or ask him any questions. I was entering into a business with Comcast on the premise that Comcast would port my number (805-938-1964) from Verizon. I wondered why I was not getting too many calls. I realized a few days later that I did not have the same phone number. I called the customer care department; I instructed them to continue my Verizon service until the number finished porting, so it would not be lost. I did the phone verification after that point-- on four different occasions.

Last month, I spoke with someone who told me that the number finally ported over, and I could cancel my Verizon service, which I did. Annoyed that I had to pay service for two additional months to Verizon (paying for two service providers), I signed on the other night to pay my bill for the first time, as some of the months were refunded. I recalled the girl at the office (I went down there to scream after we were in month two) telling me that she only felt that Comcast should refund half of the fees, it did not matter that my phone was not working and paying a second service provider. At this point I knew I owed around $155.

I attempted to make an online payment for the first time. When I attempted to sign in as a new user, the site informed me that I was given a temporary username and password from the guy who left my house and didn't have the decency to say, "Hey, stupid I'm done with my work, and I'm going home." So again, I called the 800 number to resolve this. To my shock and dismay, it turned out my account cannot be found because I have some other phone number, not the one that was supposed to be ported; 805-361-0345 is this new number that I ended up with.

Again, I pleaded for someone to help this begging consumer. That time when I got nowhere, I had a great idea. I reached out to the sales team on the 800 number. I sell financial services, so naturally I realized that the sales force is some of the best employees that Comcast has. The level of empathy and accountability was awesome from your sales team the other night, and I was feeling confident that this was getting resolved. I was told that I was wrong. The number was ported over (805-938-1964), but there are some processes that need to be in order to complete the porting. I was assured by your employees that on Monday morning I would receive a courtesy call to confirm that all was complete. I did talk to that employee regarding my unwillingness to pay for a service I have yet to receive. The employee calmed my concerns. I was told that once everything was complete, all the charges would be reversed and will start up as of that Monday, when the service is finally working.

I left my office and cell phone numbers. Still, I have not heard from your company. What do I have to do? How many more months will this go on? What does a consumer have to do to purchase your service? Is this how far you like to degrade people by making them beg, and take work hours out of their day to give you money? I am so insulted and turned off by your company. I am demanding resolution. I am also filing this complaint with the Federal Trade Commission so that other consumers will be protected against this sort of degrading treatment of your clientle.

I made an appointment for Comcast technician to come install the internet on 08/20, which is a Saturday. I wrote down the appointment date and time and was sure I made an appointment on Saturday, since I work Monday to Friday. On Friday 08/19, I got a call on my cellphone at work from a Comcast technician telling me he is at the door. I was so surprised because I was sure the appointment was next day. The guy had a really bad attitude and was impatient to check up the schedule per my request. Then he admitted it's the wrong day and hung up.

The next day, Saturday afternoon, I stayed at home the entire afternoon and nobody showed up. Then I called the technician since I got his number on my call display earlier. I called him first time, he picked up and grumbled and hung up on me. Then I called again, he picked up and heard it was me again and hung up again. I was furious, then I called Comcast customer service. The customer service representative also had a really bad attitude and told me "well, we don't have appointment until September. Now, do you want to keep it or not now?". I was appalled. I have never had worst customer service experience in my life.

I had Comcast Internet, TV and landline-phone service installed in my home on 07 June 2009.

When I signed up to be serviced by Comcast, I was told that my package deal was only $119. That included my landline, TV cable and Internet service. However, since signing up, my bill has risen to approximately $145 and when I called to talk to the customer service representative a few days ago, he told me that my service (with tax) will rise in a couple of months to approximately $155 and again to approximately $175 in 2012.

This is not what I was told and/or promised by the customer service representative when I signed up for Comcast. Comcast blatantly lied to me about what my permanent charges would be. Additionally, the service has experienced frequent black-outs lately for hours at a time, literally. However, Comcast has never compensated its customers for the huge and frequent inconveniences.

If Comcast is doing this to me, just think of the hundreds of thousands of customers who are being scammed and consistently lied to in the same manner. Anything that you and your staff can do to investigate and resolve this problem will be most appreciated.

We have had Comcast Internet for years. We moved locally and decided to go with Comcast TV instead of Dish Network. We had the Internet service transferred to our new location and added TV on May 26, 2011. When speaking to the customer service representative in placing our order, we were told our total costs for TV would be $89.99 a month, inclusive of everything. She also guaranteed us a 30-day no-charge if we decided to cancel. Sounded good.

After moving and watching Comcast TV, we did not like it. You had to jump all over the place to obtain the channels we were used to watching. We reinstated Dish Network, just love it, and cancelled the TV service on June 7, 2011. The Comcast tech disconnected the TV service on June 8, 2011. When we received our first bill, it was in the amount of $316.49. We almost had a heart attack. We were charged for the TV double play promotion in the amount of $89.99, then $6.95 for sports package (which we thought was included, according to the service rep), $15.95 for additional outlet service, $9.95 for HD DVR service, modem Rental of $7.00, A/O Same Trip (3@$19.95 each, what ever this is) for a total of $59.85, Transfer from Account to new account of $49.98, Installation of $39.95, installation fee discount of $29.95, taxes, surcharges and fees of $6.92, for a total of $316.49.

Over the past two months, I have contacted Comcast customer service both by phone and online. I have talked with over 20 people. Some could not explain the bill, some told me they had no record of our disconnect, and others told me that everything was being taken care of, all the charges connected to the TV cancellation would take two-three months to come off our bill. Our Internet was being deducted from our checking account, as we had always had done. The last person I spoke to was Robb on July 11, 2011. Robb is in billing and he assured me that all payments for our Internet service had been debited from our checking account and we were up-to-date on all Internet payments.

Today, I have no Internet. I started at 7:45 a.m. calling Comcast. I spoke to five different people, being transferred, waiting, etc. Finally I reached a man who explained to me that we owed $303 for Internet charges from May 1, 2011 plus service charges. Non payment is the reason our Internet was disconnected. My fault, I did not check my back account more closely. Nevertheless, as stated above, I spoke to more than 20 people over the past two months regarding my bill, and all told me everything was OK.

I discovered, in speaking with this customer rep, that we were being charged for Internet service (OK, I will pay for this, and would have all along), plus service calls and account transfer. The account transfer fee we had deleted from our bill with one of the customer reps somewhere along the past two months. I was told this was to establish a new account. New account--$49.98 to establish a new account! This rep gave me credit at that time, but this rep I spoke to today stated this credit should never have happened. He explained that we now have a new account number. Whoopee, $49.98 for someone to give us a new number. We were the same customers, same people.

I told him this was robbery. He left this credit alone but let me know repeatedly that I was receiving this credit when I should not have. When I questioned the service call, I was told it was to fix our Internet. When the service rep came out to install the TV service on June 8, 2011, he messed with our Internet service and our Internet later stopped working. The service call from Comcast the next day was because of this. I told him I refused to pay for service that was Comcast's fault.

After over two hours on the phone, I received a deduction in the amount of $71.93, and paid my Internet account up to date. I suggested to this rep that he speak to his supervisor and mandate that whenever a rep speaks on the phone to any customer, that the conversation be documented under that customer's account number, so other reps can have the history of the problems. This rep said this is supposed to be done but a lot of reps just don't do it. So I have been over two months on the phone with Comcast just to resolve an issue I was told was taken care of.

Something needs to be done, as this company has the "GOD" syndrome. We in Martinsburg, WV, do not have many choices for high-speed Internet; therefore, we are at their mercy. Their prices are way too high. They tell you one thing and then charge you complete different. If anyone can help the public with excessive charges, please do so. Forty-nine dollars and 98 cents to change account numbers!

Since May, it's the second time I have had to go to their office to get a modem. I was without phone service since I have my Vonage connected to the Comcast Internet service. I am stuck since I had several problems with service and money issues with Verizon that cost me a lot of money. So my only choice is Comcast.

As far as phone service is concerned, Comcast works very well with my Vonage service. It's a relief that I don't have to call the Internet service provider and Vonage like I always had to with Verizon.

I am annoyed that my plan went from 42 or 47 to $65 or more per month and their best excuse was that I had a promotion. Well, that's not true. They had never offered me a promotion and if so, that promotion was from 2008 till now. So I found that the Internet speed is not what they advertise.

I am running virus scan and defragmenting my computer drive, gone through the trouble of buying a 1.5tr external drive, and still have problems. They gave me a promotion after I complained about the increase of my monthly and the service remains mediocre. I downloaded Norton from their website, it totally messed up my PC that I had no Internet and was on the phone for two to three hours. I had to do a system restore because of that.

My Internet speed is even slower than it was and the cost is way over anyone's budget. Someone has to do something about these companies and their ripping off customers. It's just not right. There are days I have a problem checking my emails. It's faster to just check them from my cell phone. My friend had her laptop connected to my Internet (and no other PC was connected to the Internet) and she gave up because the Internet speed was horribly slow.

I shopped online for Internet providers at my new home. I found a deal from Comcast, and called to sign up for it. I took notes because I've had problems with Comcast before. The deal was for 12MB (download speed), $30 a month for the first 6 months, $45 for the next 6 months, and $60 a month after that. There was no contract, so I could quit any time.

After two weeks of intermittent service, I was billed $60 per month. This is even though my bill said I was receiving 12MB download speed. I found out I was only getting 6 MB download speed. I was pressured to pay the bill for the incorrect amount. Amanda at Comcast said she could not generate a new bill for me. She told me that I would receive 12MB download speed now, but I sincerely doubt it since no one was assigned to come to our house to make it suddenly work faster from then on.

This is regarding Comcast Business Internet at our Houston office.

On July 14,2011, after almost a dozen calls to our initial sales contact, Jason **, and another five more to the Comcast sales department, they finally decided to take the money. We had asked repeatedly for an uptime reliability number of 99.999% but he danced around it as he never addressed the question. I asked sales when I might receive the network CIDR information so I could begin programming a router for Houston. She said as soon as the work order gets processed, which I understood, based on prior experience, is when the installer technician goes out.

On July 22, I received an email confirmation for the scheduled installation from Sharica ** at Comcast, but it contained no network information. I replied to our service deliver professional, Sharica ** and asked for out network information again.

On the installation date, July 26, the technician showed up late, I have attached an email saying he should be arriving 2PM Houston time at the latest. The technician told me that cable company ran out of cable modems at the warehouse and offered to install an older model Docsis 2.0 modem. Then the next day, I received the static IP information which was left to me by the installer. I noticed it was wrong. 75.148.242.191/30, we cannot have a gateway of .192 because it is outside of the subnet, so I must again wait for confirmation from Comcast whether all the CIDR numbers I received were wrong. I postponed the network router programming.

On August 8,2011, I discovered that the IP information that was given to us was way off so our router programming failed. I knew the subnet looked fishy, but I attempted to correct it myself with a broader subnet, with no success.I had no way of knowing this unless I called Comcast myself and asked for IP information again, which I did yesterday. It took a few minutes for them to gather the IP info from their gateway. I transcribed them into email. And because the IP was so different, the network hardware had to be reset and programming efforts had to restart. I am only about 20% done with that and I expect it to take another week. Aside from that they sent the billing invoice to the Houston location instead of th Goleta office. The total amount: $443.66 which is presumable for installation, Docsis 2.0 modem and first month's rate.

Lastly, since our cable modem is still the Docsis 2.0, our speed are not 50/10, but initial tests showed it to be 25/5.

I'm sure our saga will continue, but I am starting to lose my sense of humor about this and I've already filed a complaint with BBB and FCC. Sadly, this is the side effect of a greater problem : Regional ISP Exclusivity.

When i called Comcast Customer Service to get connected to the internet the first time, they were really good to us and treated us really well. They promised that they have really good and fast internet service and all, but it is not even 10 days and I am facing trouble with internet services. First day when the technician from Comcast came to set up the internet, he showed us the download speed as around more than 30 mbps through speedtest.net. For 3 days, I am facing a problem in even opening web pages and when checking speed, it shows 0.53 mbps.

I signed up for a promotion around May 2011 for Xfinity's internet and my wife and I were so excited, only to find out that our internet was not working and we had to wait about 2 days later for the technician to come out and repair the modem. The technician arrived at noon on May 29, that was our anniversary. We were going to a family gathering but missed most of it because the technician was working on our modem for over 8 hours! It was late in the evening, half our day gone, and my wife and I didn't even get an explanation on why.

Next, I got my first bill around late June for the amount of $283.89!! I glanced down; I had a past due balance! Naturally, I was upset and wanted to know what was going on! So I called the first agent, he was apologetic. It was an error on their part and I was receiving the wrong service. I was supposed to get 12 mbs but instead was getting 20 and I was charged $99.99 for installation!

After he assured me that it was going to be taken care of, I requested them to send me a paper bill with the correction so I can pay my correct balance. No bill came and my service was cut off about a week later! Now, I was furious and called for the second time only to repeat everything I went through with the first customer agent. I asked about the notes that the prior agent left regarding our last conversation. The agent told me if I paid $26.99 today and that my credit will kick in this cycle but they needed immediate payment. So, I paid and we got the service again. No bill came yet, and I called so it doesn't seem like I'm getting the internet for free. Again, this agent explained that my credit will take care of the cycle due to reimbursement of over $100.00. I asked how much balance is due. He said for next month, I believe $59.99, not including taxes.

I am very dissatisfied with the services of the monopoly Comcast. I have no internet connection via Comcast due to incompetency of services. It uses public utility lines to provide customer service or lack there of.

A tree fell in our neighborhood on Saturday. After four specific days and times, we were told a technician would be at our home to repair the lines down in the neighborhood; They did not show up. I have recorded transcripts of dates and times they were to show up. When you give a time and date, they always had some reason that the time and date were wrong. They always said they could not get to the "chats" or audit trails. They refused to escalate issues that they could not resolve. They don't want to identify themselves and when they did, they gave false names and errors. They credited me for four no-shows at 20 bucks a piece, but they still did not come today. They are very deceitful.

They were outsourced so that the American worker is not used. Shame on them. They were not concerned that you took time off work or your employer depended on you for productivity. I have all the documentation which I can send to this agency. I have names of employees and recorded chat times and reference numbers which they said they cannot get to in trying to hold them accountable. The tree has kept others from receiving services of public trust. I think Comcast is horrible and an abuser of the public. Utility trust afforded the company to use public service lines. They were allowed to increase fees and held to no accountability from public officers when they used my tax dollars that paid for lines to get them to our house.

My high speed internet and telephone service stopped working. When I reported the trouble, a service call was scheduled. I was then told there was an "area outage" and Comcast canceled my service appointment. Two days later, Comcast called to say the problem was resolved. When I reset my modem, I still had no service. I called and was told I needed to schedule a service call. The soonest it would be was three days away. I was offered the option to take my modem to their office and exchange it. When I went to their office, I received what I thought was another modem. Wrong! All they did was replace the battery. My modem was still bad. I returned this modem a second time and received another modem. The people on the activation line at Comcast could not get the new modem to work. I then called the Comcast High Speed Internet tech support number. After spending about two hours on my cell phone with the tech, my modem was finally working. I spent 4 hours of my time exchanging modems and working with techs along with using my cell phone minutes due to Comcast not being able to get my modem to work.

Now a week later, I am having problems with the speed of my internet connection. I am getting 20 to 22 mbps download and 4 mbps upload. I was told I needed to have a service appointment which is scheduled for tomorrow. My internet was only working 1/2 the time. The Comcast employees are totally incompetent!

I subscribe to Comcast Internet service. Lately, I have been losing signal occasionally and also my Internet service. I have made repeated calls about the outages with no resolution.

Today, I was told that my modem is bad. After checking with people knowledgeable about cable modems; I was convinced that it's working fine.

What a bunch of losers Comcast is. They're greedy and dishonest.

If you can get service elsewhere, I advise you to do so. I already changed my TV to satellite service; more channels, less expensive, and more reliable service-- believe it or not.

Comcast Internet high-speed is not high-speed at all. It is slow and getting slower. I am paying for high-speed Internet, and not getting this service.

My internet has been out for three days with intermittent service. When I called in, I got the same script each time. I scheduled a service visit five days out. That's the soonest available. However, I asked for a technician to check the outside of my house sooner, maybe they could drive by to see if there is a problem outside.

Yesterday when I called Comcast, they told me there was on outage in my area. They can only come and check out the inside first. They don't check the outside first. The lame person on the phone said they couldn't send someone out to look on the outside and that I would need to keep my appointment if I wanted service. Comcast is a horrible company with horrible customer service!

This company applies excessive fees and taxes; they do back charging for unwarranted repairs, tripling the equipment rental and provide fake and false promotions.

Comcast is the worse service anyone can ever experience. I am unable to connect to the Internet; I get to connect for 15 minutes, then the server is not found. I reported the problem when the technicians went to my house. They said they don't see anything wrong; especially when the Internet happened to work at that time. I am paying for service, but it does not really matter to them. Comcast is like the government. You don't have too many choices. They do whatever they want, and you can do nothing about it if you want cable service. I have no choice. They are very unprofessional. I am going to AT&T. It has caused a lot of aggravation on my part, but they expect me to pay my bill, regardless the poor service they provide.

We should all go for class action against Comcast. I hope someone will take the initiative. I am also a victim of their business department. They made me wait for three weeks for the Internet service to be installed. I had to call them first, and they told me that they needed to do construction work to be able to provide the Internet service. They assigned a sales representative to call, Patrick **, who never cared to give me a call and tell me what was going on. They are the rudest people I ever deal with.

I had been a satisfied customer with Adelphia and later Comcast for well over 32 years. After their decision to outsource technical services and establish a complaint deterrent automated system, the level of incompetence and total disregard for customers has been a nightmare for over five years. I am a retired divorcee who survives on a restricted income and I faithfully pay Comcast $143.20 each month before the due date.

In December 2010, I purchased a bundled service package with Comcast that included cable, internet, and telephone services. The contractual installer who installed the Internet and telephone equipment admitted that he was a novice which was quite evident by the length of time it took him to affix an inferior and primitive cable wiring display throughout hallway walls and floor. In retrospect, I also have ADT security services and whenever the telephone is disabled, my security services are also disabled. Since June 17, 2011, I intermittently had no telephone and Internet services for extended periods which ranged from 2 to 24 hours. Initially, I felt these problems were related to some strange power surge and was reluctant to complain. However, after experiencing 2 to 24 hour disruptions between July 11, 2011 and July 18, 2011, I requested a service call.

After being placed on hold for 20 minutes, they finally dispatched a technician who arrived at 2:10PM and adjusted the wire outside and replaced the Comcast modem. He was unable to ascertain the source of the problem and left at 5:45PM. At 6:10PM, the internet and phone were off again. I have placed nine service calls, spoken with numerous supervisors, written to the CEO and the issues have not been resolved as of July 19, 2011. Thus, I am seeking restitution of fees paid for services that were not rendered. After reviewing the numerous complaints from almost every state, it is obvious that this company needs closer scrutiny and oversight. 97% of the 132 complaints received between October 16, 2010 and July 14, 2011 were related to billing practices and disruptions which are not regarding unpaid accounts.

Gale- Richmond, VA

I couldn't get online in the internet although my internet phone worked. My internet phone is Vonage, not Comcast. When I called Comcast, Beatrice told me I would have to pay $39.99 for wireless help. This never happened before. It's a revenue drive, in my opinion.

I am unable to access the internet on one of my computers although it shows that I am connected to the network. I called comcast and they told me they could help me if I purchased a tech team internet service for 40 bucks. I did and they transferred me to get help. I have now been on hold for now exaggeration. One hour and 22 minutes and still waiting. I am filling this out on the computer that still works, so far. I wonder if they are hacking into my system and knocking it out as a way to get me to sign up for this new service. Help!

I disconnected Comcast May 2nd 2011. I was told by a Comcast rep to return the equipments to the nearest Comcast office within the week. So that was exactly what I did on May 3rd & got a receipt of returned equipments. The receipt also showed the account had 2 cents credit. I even verified with the rep at that office that I didn't owe anything. Then later on, I received phone calls from Comcast asking for their equipments. I told them that I have proof that their equipments were returned. They basically said not to worry.

Then I received a bill in early June charging me for unreturned equipments. I called & spoke to yet another Comcast rep. I was so upset. The lady looked up my account & I was on hold a long time while she researched. She came back at the end & told me not to worry b/c the system showed that I don't owe anything. I asked for a confirmation email, but she said there wasn't a way for her to do that. Then today July 7th, I got another bill same as in June! I call Comcast again. I asked for a supervisor. After being on hold 15 minutes the rep came back on to tell me he can't find a supervisor. Then he connected me to Nadia. Again I explained my situation. She said I still owe Comcast for the modem.

I explained that I didn't have modem owned by Comcast; I had an old modem that was offered for free six years ago via Comcast promotion w/ Bestbuy. When that modem died, I purchased another modem. All with my own money. At first rep Nadia didn't want to hear, but eventually listened. So finally she said she would have the matter researched & removed the charge for now. Comcast have lost me for life, & I will spread the word.

I am being charged for services when my services would be interrupted by them repairing services, indispute with Fox network, when service is failure to dig up cable line,weather condition cause cable interruption, this is the reason I switch my telephone and internet due to these poor working conditons, thenb I notified the company I would be switiching to another provider due to the poor services.

Billing jumped in 1 month from $96 to $136 to $145 and now we are being told $150. Explanation totally unclear, and the billing is so confusing even a CPA couldn't figure it out. Credits, debits, 30 days, 34 days, package, etc. and the service stinks. Hardly a day without some interruption.

Comcast arbitrarily changed the schedules twice without any prior notice or consultation. They pretended that the rescheduling never happened and that I confused the dates.

On June 21, I did a live chat with a Comcast assistant and disconnection of the Internet service was scheduled for June 28. However, no one showed up on June 28! After waiting for Comcast's technicians the whole day, I called Comcast and was told that my appointment was ORIGINALLY scheduled for July 2, not June 28.

They should be ashamed of themselves for telling such a lie. Had I been told that all of the Comcast technicians would be so busy during the high season for moving and could not help rescheduling my appointment, I would have understood the situation. However, they lied to me about the appointment. I still keep the record of the live chat stating that the appointment was originally planned for June 28, not July 2. I think that after Comcast rescheduled my appointments, the company removed the record of the original schedule to pretend that the rescheduling never happened.

Anyway, on July 2, I waited for Comcast's technicians the whole day again, but no one showed up again! When I called Comcast, I heard that this time, my appointment was ORIGINALLY scheduled for July 20!

Do I have to pay one more month because of the company's reschedule and lie? I am moving out next week! They messed up my moving schedule! I was so upset so the assistant let me talk to his supervisor, who advanced the appointment from July 20 to July 5. This time, I hope to meet real human beings sent by Comcast.

Comcast called and offered to upgrade our existing internet at no extra cost. When the technician arrived, we were told that we were required to purchase Cable TV to obtain the upgrade or else the cost would be raised from $59.95 to $69.95. We refused, and the new Internet was installed, under protest, but we soon discovered it did not work.

We phoned Comcast and pursued the problem for 6 hours until a new appointment was scheduled. The next technician arrived late and did not know how to fix the problem. He called another technician who removed the new equipment and attempted to install the older model. He ran out of time and so another appointment was scheduled. Comcast failed to keep that appointment. The internet still does not work and we are again calling Comcast to no avail.

In April of this year we saw a Comcast ad on television for Internet 2Go for $19.99 a month for six month. So I went online to order it. I was told that we would have to pay $40 a month that the $19.99 deal wasn't available to us, I reluctantly agreed, stating as long as it was only $40 a month, the service rep said it would be, and proceeded setting it up. There was no mention of any roaming charges that came with the deal. My bill before I ordered this service was around $145 a month for cable, internet and the un returned equipment charges they have been doing for over 5 years. When the May bill arrived it was $260 plus a $60 roaming charge. I payed it. My June bill is $334, $110 roaming charge. I terminated the service, today June 24

Comcast Internet Services has the worst customer service I have EVER dealt with. It all started 3 weeks ago when a contractor doing work at my neighbor's house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house.

Since then I have spoken to Comcast's customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been buried and is run over my fence and through my deck.

The latest situation happened earlier this week. We had an appointment for a "line crew" to come out & bury the line on Tuesday 6/21. O crew showed up Monday, took a look at the problem & said they'd return Tuesday 6/21 to do the actual work. I called Comcast on 6/21 at Noon, 5:30PM & 8:00PM as nobody from Comcast showed up or called. I was told on all 3 calls that I had an open ticket and that a tech. would be at my home by 9PM. When nobody showed up, I called Comcast again at 9:30PM and was told my appointment was rescheduled for Wed. 6/22. My wife took ANOTHER day off from work Wednesday, we called Comcast at 12:30PM, 5:15PM & 7:30PM & were told a tech would be arriving by 9PM. I called back at 9:30PM when nobody from Comcast showed up & was told that the tech. called my cell phone at 7:00PM to reschedule for today 6/23. Of course this was totally false, a lie... When I pointed out that I called after 7:00PM and was told I had an "open ticket" & that a tech. would be out by 9PM. The customer service rep. apologized and did not have any further information for me except that they would be out today between 9AM-9PM. He also said his "supervisor" would call me (last night) with an explanation. Of course, nobody called last night.

Today, I spoke with a supervisor of the deptmt. which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for TOMORROW 6/24. When I complained "LOUD ENOUGH", he said he'd have someone come out today. They are supposed to call me prior to coming, however, I won't hold my breath.

Unfortunately, I don't have any other DSL options where I live or I would have switched providers a long time ago.

If you are considering ordering Comcast Internet Services, do yourself a favor and DON'T DO IT! They are HORRIBLE

Comcast is upgrading their network to provide consumers a better experience. This upgrade will cost consumers an additional $7/month. While I am not sure of the details of the upgrade, I suspect that the upgrade will benefit Comcast by enabling compression or other bandwidth savings, or provide better management or some other angle that directly benefits Comcast. This is the second 'upgrade' they performed that wound up costing consumers more. The first one was when they changed the signaling inside consumers homes. Before they did that, I was able to receive HDTV signals on any of my sets, and I didn't need a set-top box. After the upgrade, a set-top box is required (at a monthly cost). Which branch of government is responsible for allowing these large monopolies to continue to raise prices like this?

I had a business account with Comcast. I sold my business on March 28th and I called Comcast and terminated the service in January. I started receiving phone calls from Comcast in April that there is a balance owed on the account. The first call I received was the end of April. When the representative told me there was a balance owed, I got ready to give him my credit card info for the payment. In the middle of the transaction, he mentioned that he apologizes for the call and there is no payment owed on the account. He looked through the records and saw it in the notes that the balance to date has been paid. I was glad that they figured it out and end of conversation. I received another call the very next day from another representative and he said the same thing that there was a balance owed on the account.

I told him at the time that I spoke with someone the day before and at the end of our conversation I was told that there isn't any balance owed. I asked the second representative to read through the notes before we go any further. At the end he told me the same thing. He apologized for the phone call and said there was no balance owed. I offered to do a payment anyway and if there is a reimbursement, I'd rather wait for that rather than get something reported on my credit report. The representative assured me that won't happen and clearly everything is documented on my account history.

I also told him that I didn't appreciate the phone calls and he said I will receive one more phone call because of the automatic system they have and I could just ignore the call. I didn't receive any call after that. On May 31st, I received a message on my phone that I have a charge on my credit through a collection agency. I called the collection agency right away to find out what the charge was. It was a charge off from Comcast for the same issue. I know the collection agency could only take the payment and I had to resolve this matter with Comcast, so I gave my credit card information to ER Solutions and paid the settlement. The representative asked me to call 14 days later to receive a debt release letter.

Today, June 1st, I called Comcast to talk to someone about the misinformation I was given. I was on the phone for 40 minutes and spoke with 2 representatives. The first representative (Stan) told me that even if I cancel my contract, it takes 60 days before the cancellation; so I still owe for the months I didn't have service. I told him that that was not the issue; the issue is the misinformation I was given and the fact that this will be reported to my credit. Stan transferred my call to another department and I then spoke with Larry. Larry told me that I have to talk to the collection agency regarding this matter. I insisted on speaking with the manager.

The manager related the message through Larry that they clearly see there was an error. The business contract with Comcast was supposed to be terminated January 19th but the clerk entered the wrong date of April 18th. Therefore, they kept billing me and all the charges accrued on this closed account. At the end of our conversation Larry told me that this will be taken care of by the end of business date tomorrow and now I have to wait 30 days for a refund from the charge I paid to the collection agency.

I work full time and I pay my bills on time. I work very hard to maintain good standing on my credit. I sold my business in March and I'm still dealing with Comcast on an account that was supposed to be closed in January when it's June now. They told me that this would not be reflected on my credit but because they have consistently misinformed me, I don't trust what they tell me anymore. They have harassed me with phone calls and had me on the phone repeating myself over and over explaining what had happened. Clearly Comcast does not care for their customers. The result out of this whole situation is that they made a bad reflection on my credit rating. I would ask Consumer Affairs to look into Comcast's complaint ratings and how efficient they are processing they're customers requests. They clearly need training to process the transactions efficiently and accurately. I spoke with over five representatives and they all assured to correct their mistakes but they haven't so far. I will be contacting them again to make sure they resolve this issue.

Last summer I installed a Comcast internet and television system at my home. The first technician came out and strung wire and put in a modem box with a splitter for the TV. The system worked for about a week and then we started losing the signal. I called them back and the tech said we needed a power booster, so we did that, it worked for a while then trouble again and another technician ran new wires from pole to house, said I didn't need the power booster and fixed it for a while then same issue no service.

Comcast has a communications system that's partially automated that will dump you if your number appears to have issues assigned to it or one minute you will be chatting with someone in Knoxville and the next in Mississippi they call it " call sharing " I call it caller dumping. I have spent more than 40 hours chatting with all kinds of customer service people and have been told conflicting information by all of them.

Later in the year they brought me a new modem but failed to register it as I was talking with joy in Nashville she said the modem was not on file so we added it. Two days later I chatted with Melissa in Nashville and she said it was not on file so we put it on again. I wanted to speak to a supervisor on Thursday May 19th and I chatted with Ryan in Knoxville, he promised that a technical supervisor from Memphis would call me and I'm still waiting.

On Monday May 23 after a good chat with Carla in Memphis she sent out a technician and the Germantown Collierville technical supervisor Carolyn ** who did a fine job trying to fix my issue. She even followed up the next day to try and fix the issue. The afternoon after she and the tech left I could not log on so the new box the 3rd one in a year would not let me on I talked with tech support which is in the Philippines three different times and finally got back on Tuesday May 24th.

On Tuesday evening finally totally fed up with Comcast I ordered an ATT DSL internet system and it arrived the next day and I hooked it up and it has not faltered at all. On 5-26-11, I contacted the corporate office in Pennsylvania and chatted with a staffer who said someone from the local office would be calling me and that hasn't happened either. I have heard every false bit of misinformation one can hear from Comcast.

I subscribe to Comcast cable internet. I do not want to receive emails promoting their programing or packages. For the last year I have tried to get them to stop sending the unwanted emails. I call, email and opt out usually every other month when the emails start. My last complaint, they suggested that I set up an email filter to block their unwanted email. I was even given instructions.

In the past, I told them I no longer wish to use their email, and asked them to lower my internet bill. They thought I was joking. My history with Comcast is not good. When I moved, it took almost 10 hrs on the phone to get my service right. They tried to charge me for my modem, they claimed it was theirs. I tried the digital cable. I had to take the digital box back because I was sent letters threatening to raise my rates if I didn't sign a paper that I assumed I'II had already signed when I got the box.

My Internet stopped working. My husband called customer "no" service to get some help, but the guy couldn't help. So, my husband requested a tech come out to our house to take a look at it. After much arguing, the tech finally scheduled the appointment for 5/3/11 between 8-10 am. My husband requested the day off and we received automated calls and emails reminding us of the appointment. We confirmed with the automated phone call that we did want to keep our scheduled appointment. On 5/3/11, at 7:59 am, my cell phone rings. My husband went outside to see if the tech was out front to let him know we were home, but no one was there. I check my voicemail, it says, "This is Comcast calling regarding your appointment, call to reschedule." What?

I called right back and was on the phone with a rep. I was told that I had to reschedule since I didn't pick up the phone. It was 8:06 am. Really? Wow! We were livid! I asked to speak with a supervisor and was put on hold for 10 minutes. And then the same rep came back on the phone. She never got a supervisor and just repeated what she had said prior. I asked to be transferred to a supervisor again and she blind transferred the call to another rep, not a supervisor. I had to repeat everything I had already discussed with the previous rep. So, after much arguing, I was finally transferred to a supervisor (it was after 9 am by this point, one hour into the phone call) who stated that my appointment wasn't cancelled and they would still be there by 10 am. 10:30 am hits, still no call, and no tech at my house.

I called again and spoke with Surel who stated that the appointment had been cancelled. What? I was done! I asked him to cancel my service. I don't pay over $70 a month for Internet service just to be treated like this. So he put me through to Bobby. Bobby was very apologetic and friendly and even understanding. He offered me an appointment for the same day from 2-4 pm and a $20 credit and $15 off my bill for the next 12 months. I told him that was fine, but I was going to talk to my husband about still cancelling, and he understood.

Well, so far, it is 3:58 pm and no call. I guess we got cancelled again without us knowing. My phone hasn't rang once, so they have two minutes to give me a call or they are going to get dropped. I can pay $70 to someone who needs it and will value me as a customer. Poor customer service. Do not use them, they are awful!

My dad and I live together and have been subscribing to Comcast for roughly 2 years now. Originally, our service was just fine. No problems. Now, it is the exact opposite. I believe it started in January when the internet would cut out every morning at 2 am. It did this every single morning. I called Comcast to let them know of the trouble and that it was an issue for us, since we would use the internet at that time of the day. The customer support representative said that it was a very simple issue. She said Comcast was sending updates to the router and modem and for whatever reason, the updates weren't making it from the modem to the router. Her suggestion was to simply reset the modem and router every time the Internet cut out.

That suggestion seemed a bit non-caring and ridiculous. I shouldn't have to power cycle my equipment every time I want to connect to the internet. Then the disconnections started happening more frequently, especially during the nighttime hours. Every time the Internet would disconnect, the phone service would shut off too. I called Comcast again and complained that we can't use services we are paying for. I told the customer service representative that I was calling from a payphone, since their phone service was too unreliable to carry on a conversation. And all calls would cut out after a minute or two.

The representative confirmed that it wasn't a problem with our router, since the phone service doesn't even go through it. The representative also said they would send a technician out to check the modem and the cable line. Then the technician replaced all the line from the pole to the house, replaced some splitters, and replaced our modem. She also found a problem we didn't know we were having. When she connected her device up to our cable line, she said we weren't getting all the TV channels that we were supposed to be getting. We hadn't noticed this, since we don't watch that much TV.

After she replaced the equipment, she did another test with her device saying she noticed a drastic improvement but admitted that the signal was still not in proper specs. Since the internet appeared to be working at that moment, she left saying to call Comcast if we had any further issues. Sure enough, the problem came back immediately.

The next tech Comcast sent out checked everything, replaced some cable lines inside the house, and left. Nothing he did fixed the problem. Then one of our many TV boxes quit working altogether and wouldn't pick up any stations. Comcast sent a tech to replace that and to try to check on our internet problem. The technician replaced the TV box and got the TV signal working again but wasn't able to do anything for the internet.

I called Comcast to complain again. At this point, they offered me 6 months of Showtime for free. That was meaningless to us, since we hardly watch TV and it in no way helps the internet problem. A discount on our bill would have been more appreciated. At this point, Comcast told me they would send out a field tech, since the regular techs couldn't solve the problem, and that he would definitely be able to solve it.

The field tech came out and seemed to understand exactly what the problem was but not what was causing it. He decided to rewire the inside yet again. When doing so, he felt voltage running through the line. I felt the lines and sure enough, it was comparable to a strong 9V battery. He immediately said he was done there and that we were causing the problem ourselves. He said our house wasn't properly grounded and that we were feeding voltage back into the system thus causing our own problem. How he was so sure of this, I don't know, since he did not use any devices or equipment to confirm this. We were charged $40 for that tech to come out. After his visit, we had all the outlets properly grounded and tested the ground to make sure it was a good ground and worked properly. It did.

Since our internet problems had been progressively getting worse, I called Comcast again. And again, they sent out a technician. This tech appeared to have the best understanding of the problem. After giving him a history of the problem and what had been done thus far, he watched the modem lights and confirmed we had a real and serious problem. He said he would go outside and test the line to see whether or not we ourselves were sending voltage and noise back into the system. That is a test that the field tech should have done but didn't.

After he finished his test, he confirmed that our house was not causing any noise and there wasn't any voltage feeding back in the line. He then told us that the problem was being caused by one of our neighbors. He said that one of their houses was creating high voltage and feeding noise into the system. He apologized for the fact that he wouldn't be able to fix it right away and said to give him 2 or 3 days to isolate which house was causing the problem. He gave us a cell number and said to call him directly if we were still having problems after that.

Two days later, the problem appeared to be fixed. A couple more days later, the problem came back fully. We called the number several times and left a message but never got any call backs. That was not surprising. I called Comcast, and they said they knew nothing of it and that according to their map, our neighborhood was just fine. This was in contradiction to what the representatives had told me in earlier phone calls. On more than one of my previous calls to them, the customer support representative had checked their area map and said "yes" that they can see that there are some service issues in the neighborhood area.

So basically depending on who you talk to, they will either admit or deny a neighborhood-wide problem. Eventually the last representative I spoke to apologized and said there was nothing that Comcast could do at all. She did not offer any sort of compensation or any discount on our monthly bill, even though she admitted we weren't getting proper service. I explained that I was thinking of switching to Qwest for internet service, and the representative told me that that would not help. She told me that Qwest uses the same lines and poles and that even if I switched over to them, we would continue to have this same problem.

At that point, I decided to wait just a little longer before cancelling services. As of now, we have cancelled our TV and phone service but still subscribe to internet. Our problem still exists. I don't know what to do. Also, in the past week, aside from the random disconnects, our speed has dropped significantly. We are paying for the 20 Mbps service, and as of a few weeks ago, we were getting that with an average of 23 Mbps. Now, the best we can get is 3 Mbps. The slowest speed Comcast offers on their website is 15 Mbps. So something is clearly wrong.

I don't know what to do anymore, and I get the distinct impression that Comcast is taking advantage of us and doesn't care as long as we keep paying the bill. Is there no law that requires them to keep their end of the agreement? We can't afford to pay $40 every time we need a tech out here, which is always.

I contacted Comcast /Xfinity, to get their triple play service on December 19, 2009. I talked to Alesia ** and she set up for a pre-post for Sunday January 3, 2010. The tech came out said he needed to get to the basement of the apartment building I was moving into. We set for someone to comeback on the following Thursday, the 7 of January. That tech said the basement was flooded. He said he would need to put in for a construction permit to dig a trench from the apartment to the end of the building. I found out they were subcontractors for Comcast, this was on January 21, they did not notify Comcast. I called Comcast that day and told them what their subcontractor told me. I then told them I needed my Internet by the 1st of February. They could not guaranty it, so I told them I'll vet phone and Internet from someone else until they could get me hooked up.

Every month, I'd receive a call from Comcast saying they were sending someone out to book me up, no show. That continued for months. A costumer service rep. named Bob contacted me to set up for a tech to vet me hooked up. That was in July of 2010. In August, a tech came out and split service of the apartment from above me just temporary, supposedly, so I would have the triple play. The phone and TV worked well, but my high speed Internet was slow and would kick me off line within minutes to no more then an hour of being online. I called Comcast letting them know I was having problems with the Internet. I thought it was the Norton Security was doing it. I forgot my hook up was split from another apartment. Weak signal or weak stream coming into the apartment plus split 3 ways to go to 3 TVs. I called Comcast Sunday, the 3 of April 2011. They set up for a tech to come out Tuesday the 5th of April 2011.

I showed him the so called temporary hook up and let him do his test on my computer and he checked the dream/signal from the split outside of the apartment and said they need to do the pre-post to get me the proper stream/signal to come into the apartment. I was told it won't be done overnight. He seen from prior paperwork that the prepost was originally scheduled in July of 2010. He then called Comcast and put in for the proper prepost again to be done. I had to call Comcast every time I got on my computer to try to see what could be done about my lack of Internet stability and why was I still being charged for a service. I've been billed for and not receiving. I was then told they would credit me for a month that I first said it was due to Comcast not having me hooked up properly. And that I had to wait for them to solve the problem before they could credit me.

Ever since I called them, my Internet service is getting worse. I've done drugging they told me to do from deleting the cookies, cache, to resetting the box to doing Norton massive computer clean up of spy and adware scans, which showed there were no viruses. I was calling a lot since the 3 of April. They say it will be 2 weeks before a date for them to get come to do the digging of the trench for the prepost will be set and don't know how long it can take for that date to actually take place. I now have an even harder time to vet on line and stay than I did prior to me having complain and the tech come out to let them know what the problem was. This is the reason why I am putting in a complaint on Comcast/ Xfinity.

My name is Kenneth ** and I am the President of a fairly large electrical contracting company that currently resides in Worcester Massachusetts. The name of our company is New Horizons Technologies Inc. The current address of our company is in Worcester, but we have recently purchased a new place of business that is located at ** in Sterling Massachusetts. We closed on this new property on November 19th, 2010. Since purchasing this property, we have completely renovated it, bringing the office space up to date, improving the exterior of the buildings and upgrading all of the utilities, and systems at this location. We have basically taken an old historic former rail station, then Lumber yard and brought it back to life with a new found character and meaning to the town of Sterling and the neighbor hood it is located in. When done we will have spent over Four Hundred Thousand Dollars on this place to make it a modern, functional, thriving place of business.

The Town of Sterling has been wonderful to deal with including the Building Departments, Inspectional Services, Fire Department, and local utilities. They have been very accommodating and a pleasure to work with. They understand the value of a company like us moving in and updating a property such as this and what it brings to the community. Us moving into a location like this adds value to all of the real estate around us because of how we increased the value of this property, it helps the other local businesses in the area with increased volume of business because of the 70 employees we bring to the area to do business in that area. We hope to continue to grow and provide opportunity for additional hires from this area to add to our work force.

This Recession and current economy have been very hard on small businesses like ours as you very well aware. I have been doing this for over 23 years now and this is by far the worst period I have ever seen. To be honest, I am not even sure our business model even works now with the new set of rules that are out there to compete in this economy, but we are trying our best to survive and to make it to the end of this period. We actually had a decent 2010 so , we decided to invest in property and to stop renting and hopefully 2010 was an indicator of things to come. So we bought the property in Sterling and hoped to make this our new home to take us into the next decade and help with setting us up to be prosperous into the next decade.

The purpose for this letter is to inform you, and also ask for your help in dealing with Comcast. We have electricity, we have gas, we have phone service, but we have no internet service. The only player in town is Comcast and our hands are tied. We can only deal with them. We first contacted them on February 28th, one month ago today. We are planning on moving into our new office this Friday April 1st at the close of business on that day and opening for business on Monday April 4th. They are now telling us we will not have internet service for approximately another 3 weeks. We have documented all phone calls and internet dealings with them.

They have been totally slow, unresponsive, and non-caring about our situation. Basically treating us like a number and could care less about our situation. I have no idea if there are more complaints, many complaints or no complaints about Comcast and their service, but I feel I needed to write you and every other person in politics and the media who might listen. I have been totally shocked to find out that it takes 6 to 8 weeks to get internet service to a business line ours in the town of Sterling. We deal with municipalities all the time. Getting power, telephone and internet service for our clients. We know the routine, we know the pitfalls and the steps needed, but dealing with Comcast has been the worst. Just totally unresponsive to our needs and time frame.

They need to run a cable 700 from where it is currently dead ended on the street. They say that is one of the reasons they cannot do it quickly because they need to schedule that part to get that wire strung on the poles. The other is they say they need a police detail. I tell them that we know what it takes to string a cable 700, and we know what it takes to get a police detail and both can happen very easily with a little bit of effort. They do this every day all day. They prefer to put up barriers instead of removing them. They prefer to stop business instead of helping it.

Basically, I read all the time about how politicians talk about providing jobs, helping small business to succeed, to provide an atmosphere where businesses can prosper so they can hire new employees. Everyday I see on the news how it is so important to get America back on its feet, to get people back to work, to buy properties and help out neighbor hoods they are located in. To get the most important segment of our industry hiring again, which is small businesses. Well, here is a perfect situation. We have done everything with out no kick backs or buy outs from the governments, no tax credits and no assistance what so ever. I just need Comcast to give us internet service. They were given this monopoly by our government and now they stand in the way of business progressing. This is just not right. We are not a 100 billion dollar bank, insurance company, or car manufacturer, we are an 8 million dollar a year small business trying to survive.

Technology is so very important to our business and every business out there. I keep hearing that the government wants the internet brought to every household in the country. Well, we use it and need it and cannot run with out it. The impact to our business is in the tens of thousands with out it. If the government is going to give these companies a monopoly in these towns, the government needs to apply pressure to these companies when they are not serving the good of the community.

Hopefully there is something that can be done here. Business as usual with Comcast needs to stop. Maybe we cannot be helped, but others may be able to be in the future.

I called Comcast to schedule an appointment to have internet installed on 2/17 between 5 and 8 p.m. On 2/17, I received a call at 4:00 p.m. and I informed the technician that I would be home at 5 p.m. I arrived at 4:45 but no one ever showed up. I called them at 9:30 p.m. and they rescheduled for the following day. They didn't offer any compensation until I said I will just go with Verizon. I talked to 4 different people who put me on hold for long periods of time and finally rescheduled and was compensated with 50 dollar credit. On 2/18, I arrived home at the same time and was scheduled for an appointment between 5 and 8 p.m. I received a call from Comcast trying to sell me other services. I never received a call from a technician and no one showed up.

I then called Comcast and was again put on hold for long periods of time. I then spoke with a gentlemen who told me a previous tenant had defaulted on their bill so I would have to show proof of SSN and other documentation. This has been one of the most frustrating ordeals in my life. Everyone gave me different answers and put me on hold. And never did anyone tell me I had to provide a copy of my SSN and other documentation. This is the worst customer service I have ever seen in my life. I am now out over 100 dollars of lost work pay and several hours of frustration waiting for them to install. And then to be told I need documentation because a previous tenant defaulted. This is pretty sad that a large established company can treat people this way and get away with it. I hope there is something you can do to help me. This will be very much appreciated.

I contracted high speed Internet from Comcast more or less three weeks ago. When the technician came to install it, he said there was no Comcast service in that building and that they should've told me that. He also said this is the third time he came to my building with the same problem, that Comcast never installs the box in the basement to provide service to the building. Why then does Comcast allow you to do all the process and nobody told you? Well, probably it is due to the incompetence of that company. But the worst is that I already bought a router and a modem ($114) from them and since two weeks ago nobody is answering my mails or my calls to put a solution to this problem. Where are the good service and the respect for the costumers? Even the Rich Germano group is answering my emails.

I just want an answer and my money back! I spent $114 in a modem plus router, but it's been one month without Internet. That means I'm paying Netflix for nothing and at least 4 calls per day leaving messages to an answering machine.

Sadly I've been cursed with 8 years of living in regions of Oregon that have only 1 high-speed Internet provider: Comcast. My complaints are many, but can be boiled down like this:First off, they charge an "installation fee" which typically costs about as much as 1.5 months worth of Internet. So even if you start on their service with the typical 6-month promo, they've already walked off with a substantial part of the anticipated savings. The last time I moved, the installation wasn't done properly and it took an hour on the phone with Customer Service to get it solved {they still had to charge me full price for the originally botched installation though}.They charge monthly rental fees on their cable modems which they just toss into bins when you return them...no wonder my first cable modem from them only worked for an average of 6 hours/day.When I tried to set-up auto-withdraw to pay the bills, they managed to set it up so all the bills got paid a month late. Then they started calling to say my bills were overdue and I'd point out that was impossible beings it was on auto-bill pay. They'd agree & promise to get it fixed...I guess it resolved fast because it only three months of calls back & forth to finally get it reset properly.As soon as an alternative service became available in my area last year, I changed. I noticed instant improvements: the new service was just as fast, 20% cheaper, free installation (properly installed), and they gave me a FREE wireless router to support 4 wired-computers (previously I'd had to buy my own router because Comcast's cable modem had exactly 1 slot for a computer, no wireless support).Beings they now had a local competitor, Comcast started a "fear" campaign by mail & billboard pointing out that this new company was "going leave it's customers hanging" and they were offering "special rates" to anyone changing back to their service. That was a year ago and I couldn't help but laugh when I heard last week that Comcast was raising it's rates (again). Apparently it's costs are going up (their CEO just needs that extra little Christmas bonus probably). Somehow, my new service is doing just fine with it's current rate (which is comparable to what I was paying 4 years ago with Comcast).

Apparently I suddenly needed an upper case letter in my 'safe' password. Why? Only Comcast knows; this meant of course that my windows 'memory' of my password had to be changed. All this, for what? It's always, always, from Comcast with no explanation. They are apparently run by people who don't really give a **** about their customers - just the money. Any lawyers reading this? I speak hypothetically, of course. I worked for doctors & lawyers before I retired. Guess what? Along with the majority of people, I am ashamed of most of you.

My internet and phone service keeps coming and going. I called yesterday and they checked the line and said that the modem had reset itself 26 times in two days and said that I needed service. They said that they would send someone today 11-2. The automated message called four times prior to the visit to confirm that I still needed the service. I waited but no one showed up and about 1:00, I am getting automated voice mails to rate my service. The problem is that no one ever came. I did an online chat but that person was useless and had no idea why it happened or if someone was coming or not.

I called at four and they just said sorry and rescheduled me for tomorrow, same time. I complained and said that I was not waiting all day and give me a one hour time block when they would show up. He said, impossible, then I said to put me on the phone with the supervisor. I spoke with Reggie then he said that he will give me 8-11 tomorrow but don't know if he can do anything. I told them to give me the first appointment and we shall see. Needless to say, I am pissed.

I want to cancel but, of course, that takes research and time to get a new service. They totally act like they have no control and don't care. How hard is it to actually call whoever is scheduled to come and communicate?

My wife called at 8AM and was put on hold listening to music until 9AM. She lost an hour of wages because nobody came back on the line. If they can't be in the service business, then they should get out. We are a long-standing customer of Comcast and expect some remuneration for her time lost. It seems that the bigger they are getting, the worst the service.

I haven't had internet service for the past three months and still received a bill. I became delinquent because I refused to pay if I didn't receive service. My cable went out, so I haven't had TV for two weeks. I called today and was rejected from the automated machine because my area code is from a different state. I was transferred about eight times, which is seriously irritating. And I had to repeat my complaint along with account number four times.

All I got was the run-around and the last time I was so livid I started crying and the representative hung up on me after I spent 40 minutes on the phone wasting my time and having accomplished nothing. So I am still delinquent. I still have service since nothing was cancelled or even done. I don't even want to call anymore because I'll blow up if someone transfers me again.

After having a scheduled appointment (land line and internet install); they refused to have their technicians visit my home without me having a functional contact number. I waited for a technician for over 4 hours without a visit to my home. I contacted Comcast employees and were given a twenty dollar credit, without a visit. Note: no call and no show. Total mental damage due to lack of customer service and Comcast breaking verbal agreements.

I'm paying $54.95 per month for Comcast's "Blast" cable Internet service, which is supposed to be 16mbps. This was the case until approximately 2 months ago, when the speed suddenly dropped to around 3 to 5 Mbps.

I've made several calls to Comcast's tech support for assistance without any success. One tech support person (Stephanie), who obviously didn't know what she was doing, got frustrated and hung up on me. A technician made a house call, but said that my service was as good as everyone else in the area was getting, even though I did several speed tests while he watched, which confirmed my claim of slow connection speeds.

I also went to a couple of websites which loaded web pages slowly, but he still claimed that, according to his wi-fi meter, my connection was fine, and there was nothing he could do. After calling tech support several more times, I was told that Comcast couldn't do anything about the problem, and they wished me good luck with it.

My internet connection has been going out for over a year and just got a lot worse in August. My connection went down every single day for 2-3 weeks. There have been 6 technicians that came out but none have been able to help. Every time I call they just want to send a tech. Then by the time the tech comes out everything is working, so there is nothing they can do.

Since I work from home, this has caused me to lose quite a bit of money and have been suspended from employers. Today I started training for a new job and I cannot miss a day of class or I will be disqualified, and my connection keeps going in and out, which caused me to lose 3 hours of training. I am now waiting for a response from the trainer to determine if I will be allowed to continue training tomorrow. I have lost $2,711 over a year as a result of hours I have lost because of Comcast.

My Comcast bill for internet and cable was 190.00 a month. My buddy has Comcast internet and all cable channels plus HD and phone, all for 87.00 a month so I called to complain. I got my bill dropped to 105.00 a month, just internet and cable. To my surprise, my internet no longer worked. Two days later, still no internet and no quick fix in site. If you're smart, you will run from Comcast. They don't have customer service and nobody wants to help when they screw up.

Just the worst customer service and lack of taking responsibility for their mistakes I have ever seen. As a new customer initially for internet and cable, the screw ups began with late for the installation and over billing were somewhat fixable but clearly a pain in the **. Now comes the migration to their phone service because my soon to be ex-wife wanted the phone services out of her name. Thus migrating the home number from T-Mobile home service to Comcast.

I gave Comcast 10 days notice and informed T-Mobile of the transition. Comcast was called 3 times to confirm the transfer of the number from T-Mobile to Comcast. All three times, everything was confirmed for a transfer on the date of installation. When the service technician showed up with the new modem he had an entirely new number and knew nothing about the old number that was to be used. Subsequent calls to customer service and being put on hold for over 35 minutes only resulted in an insincere, "Gees... were sorry," and the fact that they never did what they said they were going to do. It will take 5-10 days for them to contact T-Mobile and make the change. There was/is no making up for their mistake and no promise that they will get the job done as promised. These ** guys suck and if you have a choice for other providers in your area, use them.

Over the past year, I have made no less than 20 service calls by phone for a variety of problems. On several occasions a repairman was sent with mixed results and a variety of reasons for loss of service. Lately the audio from the cable TV has been dropping out. This loss of audio has been happening every few days. I have to regularly reboot the system, on the average of once a week. No one has been sent to really look into this chronic problem. Comcast is always quick to apologize and has offered some credits to my account on occasion. Neither their apology nor the credits make up for an inferior system and very poor service. I do not have experience with any other company at this point in time. If you are looking for a problem and some frustration, select Comcast as your provider!

At the end of September 2010, I relocated from Michigan to Florida, and gave Comcast advance notice. I wanted to be sure that I would have internet service up until the time I left, and that I did not need cable TV as I was very busy with clearing out the house and moving. I let Comcast know what date I expected to leave, and we agreed to continue the internet service for two days after my departure, to ensure that I would not be without.

The Saturday before I left, I took the two converter boxes to Comcast's Lyndon St. office in Detroit and made sure that I got my receipt for them, because I had heard the horror stories of what happens if you don't. I was hoping to avoid that nightmare, but it made little difference. I just got a call this morning that they were going to hand me over to collections for the equipment that was not turned in. Luckily, I have my little pink receipt to prove that I turned them in.

When I called last week to find out why I couldn't get into my email account, the customer service rep told me that he saw that I still had their equipment, and I told him that I had a receipt and would scan and forward a copy by email, if necessary. He suggested that I contact Comcast Customer Loyalty to find out about getting access to my email account.

This past Saturday, 10/16/2010, my wife made the call to Comcast Customer Loyalty as we only have cell lines, and Saturdays do not count against our minutes. I still wanted to find out if I could either have access to my email account that they closed without informing me in advance, or if they could at least forward all of my email to another address. My wife wanted assurance that Comcast had noted that they did indeed have their equipment back.

The first rep told her that since the account was already closed, there was nothing that could be done about accessing my email account or forwarding it to another email address. She was then transferred to Edna to find out about if the equipment issue was resolved. Edna told my wife that she saw in their system where I had turned the equipment in, and that she figured that the customer service rep that I had talked to the week before did not go deep enough into our account information to see that we had our own modem, and that was probably the outstanding equipment that he was referring to.

She was very quick, though to see to it that Comcast got their money for the two days that my service was left open after my departure. She assured my wife that she would waive the fee for taking a check over the phone, as we could not pay it online because we no longer had an open account! And with the outstanding fees being taken care of, we would not have to be bothered by Comcast again. Oh, and we never got a bill at our new address either, so I am kind of wondering just how did they intend getting the rest of their money. I did make sure though, that they had my forwarding address. Comcast may have sent the final bill to my old address, and it has just not gotten to me yet.

In conclusion, I am hoping that with my return phone call to Comcast regarding the collections issue, they will forward me something indicating that I am now free and clear of them forever. They did give me a case number for future reference, this time with a projected closed by date of November 4, 2010. I will never, ever be tempted to use Comcast in the future. It's like a bad marriage from which you can have the devil of a time getting out of.

I called Comcast on 10/01/2010 and ordered the new Internet 2go said the order was in and would see this item by 10/6/2010. Well, since then till 10/11/2010, I have called and asked for a tracking number and they keep saying they do not have one but it shipped. Today, I called them and they admitted it has not shipped and this was a new item for them in this area an they were trying to figure out where it was, but it look like it did not ship and they did not know how to ship it but would call me about 6 pm on 10/12/2010.

Well, as you guessed it, they did not call so I called them back, again that nice apology, let me put you on hold an I will talk to a supervisor. On hold for 5 minutes and she came back and said there still working on it and earlier in the day I asked it to be shipped red and ship me another one. Guess what? They still wanna look for the other one.

Earlier in the day was also told they did not know how to or where they are at to ship. I also said hum you must new on the job and seems no one knows what to do with any training and she said I been here only three days. Being in the customer service industry, big bells and whistles went of no training, high turn over, everything is scripted. Such a shame , I am now handicapped and I was gonna use this technology to make my life easier away from home. Maybe Comcast should start listening to there customers. Is Verizon FIOS any better? Lost of time and wages plus stress = $500.00

I had to move my desktop computer from an upstairs room to a lower level room. (I live in 3 level townhouse). My internet connection was extremely slow so I called Comcast customer service. My first call was 10/03/10, (speaking to Sherry, Ranjani, Shawn, Barry, Chad and Adriane).

After being transferred and given various phone numbers and speaking to the above people totaling 3 hours, Adriane claimed the problem was solved. Later on, the internet disconnected. I called customer service again. I spoke with Terea, I explained to her my problem and I was told that I would have to move my router closer to the desktop. So she scheduled an appointment for Saturday 10/09/10 bet. 2pm-5pm. Comcast's automated system called to confirm the appointment on Friday night 10/08/10. The automation again called Saturday morning 10/09/10 to confirm.

After no one showing up, at 5:15pm on 10/09/10, I called Comcast to get the status on the technician and was told by Brenda that the appointment was canceled. I asked why and was told that Terea put the order in as a troubleshooting problem, so Comcast canceled the appointment. I was furious. I asked for a supervisor, where Taurean ** came on the phone. He begin to tell me that someone tried to inform me during the week of the cancellation but my mailbox was full.

I said that was not true. My messages were checked everyday and besides, I had 2 confirmation calls as recent as the day of the appointment. After going back and forth, Mr. Taurean tried to give me an appointment during the week. I told him I work for a living that's why I had a Saturday appointment. He said the next Saturday appointment was in November. I was not happy and told him that was unacceptable. He then said he would call the Expedite dept to see if I could get an evening appointment and he would call me back the next day.

Meanwhile, my internet went down completely Saturday night and I had to call the internet dept to get it working again after about 30 minutes. On Sunday, 10/10/10, Nicole from the Expedite dept called to reschedule my appointment for Tuesday 10/12/10 bet 5pm-8pm. When I asked her name she hung up on me, (fortunately she started speaking on my answering machine when I picked up the phone, that's how I got her name). Since the,n my internet has gone down again (total, 3 times) and I had to call the internet dept once again for service. The gentlemen from internet tech support times were very nice and helpful. But I must say Comcast's overall customer service has been horrible and disenchanting. All this to get my router moved from one location to another. I told the supervisor that I would file a complaint and; that's what I'm doing. I wanted to make this agency aware of Comcast's poor customer service.

My internet and phone landline were down. I called Comcast and was told that there was trouble in my area and technicians were working on the problem. The next day, still no internet and phones. I called Comcast again and was told that they would send a technician to my house the next day between 5PM and 8PM to resolve the problem. I received an automated call from Comcast confirming the time of the service call. I waited until 8PM and no serviceman arrived. I called Comcast and was told that I would be on hold for 7 minutes, I waited for 13 minutes and finally spoke to a Comcast rep. I explained that the repairman from Comcast had not arrived. She said it was an hour later at her location (Eastern standard time). She said she would check and she put me on hold.

She never returned to the phone. I waited another 20 minutes and finally, another service rep, Lisa, picked up the phone. I had to start from the beginning and explained my situation again. She put me on hold and she never returned to the phone. I waited another 10 minutes and a man from Houston customer service picked up the phone. I had to explain my situation a third time. He told me that my service call to my house had been canceled because the problem was areawide. He stated that someone should have called me and advised me of the canceled appointment. Since my home phone was not working, I was using my cell phone and used up about 60 minutes of time. I am going to look for another company that can offer me the service I need and also has good customer service. I think Comcast has grown so fast that it cannot service all their customers.

Comcast is the absolute worst company. I have their service now and it has been nonstop problems. I would recommend people to avoid this company entirely. I will never use them again and am switching as soon as I can get AT&T to get out here. First of all, their customer service is the absolute worst. After having numerous problems with my connection over a few months time, I finally decided I wanted to complain to upper management. Good luck. I used the online chat service and was told the first name of the Supervisor. I specifically asked for a name, phone number and email. Well, I was told he could not give me that information but I could email comcast.com with my problem. He refused to give me the information I requested.

, "Oh no it takes 24-72 hours."

I asked him why the sales guy would tell me 2-3 hours and he said he had no idea. Basically, I was lied to. I was upset and the gentleman said, he would escalate my problem to a supervisor and they would get it done with 24 hours and give me an email. Surprise, surprise, no new speeds, no email. I contacted them a third time and was told, "Oh no, no upgrade was processed." So, they never even upgraded my service, even though I talked to them twice.

This third time, he swore he was adding the upgrade and it would be done within an hour? An hour? How is that possible? This company is ridiculous. They lie, they are incompetent, they are rude, and they don't even give paying customers information requested. Never order Comcast. And now that AT&T has U-verse there is no reason to stay with a company that treats it's customers like this.

I would like to talk to some knowledgeable person about cable TV broadcast decisions on broadcasting in HD or standard, as well as internet speed before I make embarrassing complaints.

Also some of my video on my site at some point was not working. Guess what? Comcast had decided to turn on a firewall in my modem which blocked all my video. Great! Got that fixed with help desk.

Tech guy did great job. Figured out that modem was old, wire in our yard was old and insufficient. So, he put temporary solution. Everything back up. Great! As happy as a little kid. Then came techs to put real wire. Everything low again after that. So other tech came back out and fixed things again. So happy for a while.

Today decided to check again my speed, guess what? Yes, Comcast was super slow again. Called help desk. Tomorrow another tech comes out. Frankly, I hate Comcast, I don't trust them. I will give them another chance. Oh, forgot to mention, they charged my $27 for a "Customer Complaint Call". How about that? Deliver a lousy service and charge for that. Comcast should be very rich. Anyone out there. If you have other options, consider them first!

About 3 weeks ago, I was told Comcast was no longer going to support McAfee and I had to change to Norton. I changed to Norton and since then I receive 30 to 100 spams going out every day to my contacts. When I called Comcast, they said they don't support Norton; I need to call Norton or MSN, or anyone else they think of. I have wasted 1 hour and 15 minutes today alone trying to get someone to agree to come out here and fix it. They said it is my fault and I have to fix it. Well, if they can't, how do they think I can? I have paid for technical help for 10 years and never had this kind of trouble. Yesterday, after 45 minutes on the line with Norton/Symantec, they could not fix it, I should call someone else.

Every place I called put me on a phone tree, wasted my time, and all they could do was apologize and say they couldn't fix it. I have done everything suggested, for the first few weeks. I handled them calmly, but now I am enraged and threatening them. What else can I do when a company offers and accepts payment for a service that doesn't work? There is no other option for cable and I pay $120 of my disability income.

According to the Comcast website, the following internet service options exist: Performance up to 15Mbps, Blast up to 20Mbps, and Extreme 50 up to 50Mbps. Yet, when you call on the phone, you are told that Performance is 6-12Mbps and Blast is up to 16Mbps. Which one is correct? And shouldn't the advertised rates apply? Actual rates are typically less than advertised. But given that Comcast keeps putting out promotions, it's become insulting to be overpaying to services that will never be provided, and they know about it.

Early June 2010, I canceled my Comcast internet services. Almost three passed, Comcast still hold me $50 for equipment fee. I told them four times I did not own their any equipment since I used my modem, which shown on my bill. But I haven't gotten money yet. I want all Comcast customers watch their pocket when deal with Comcast, the company has no trust.

Comcast provided me internet service. I went to their security web page to download the Norton Security Suite, that was free to charge for their customers, and after downloading the software onto two computers, my computers are now inoperative. I have called the corporate office and was told they only had about 10 complaints out of their 2.2 million customers, and that is not enough complaints to do anything about them. It resulted in me losing 2 hard drives. My fiance has his own construction company that he is starting, and all our contacts, and business material, is now lost due to me downloading a virus protection from Comcast.

My internet went down about two months ago. Comcast had 6 different technicians come out to fix the problem. I lost 1 month of internet access and probably 24 hours of my life on hold with Comcast. Almost, every time a tech would come out, they would replace my modem and leave. A couple hours later, the internet would go out again. I'd call Comcast back, be hold for hours, and wait 10 days for another tech to show up whenever he felt like it.

Finally, Comcast decided that the problem was not my modem (after they changed it 3 times). The problem was at the pole at the front of the neighborhood. Comcast has aggravated everyone in the neighborhood, because we all had the same problem. And because of Comcast's incompetence, it took them 1 month to figure it out.

I canceled Comcast, returned my equipment, and again, requested my modem back at the Orange Park branch. The lady was very rude to me and told me I must have a receipt for the modem I purchased years ago. You can see that there is a modem on my account that is not Comcast's. Apparently, that was not proof enough that I owned a modem.

To top it off, I received a notice today that Comcast was sending a collector after me for one of their modems. No doubt, one of the three that the tech's switched out. Wow, Comcast has so much nerve. They are fraudulently charging me for not returning their modem, while they have also stolen my mine.

My Comcast highspeed internet (highspeed is a term they use loosely) takes forever to run on our PC and constantly drops offline (no connectivity, can't find server, can't find home router which is less than five feet away, drops activity if phone rings or cable station is changed on TV, and etc.) a hundred times a day. A call for tech support can take hours and then I am told the problem is with the computer, or the router or the laptop, never their problem. I have all of these items checked by Best Buy and everything works perfectly for them (yes, I took everything in and watched how fast and reliable it all worked). I am now considering suing Comcast for contract breech of service and mental pain and suffering.

A recent internet failure prompted me to call for repair/svc, and during the call, I was told that they determined that my modem was not working. During discussion of the modem issue, they told me that the modem was their equipment that I was leasing it. Funny thing is, I bought the modem myself, (still have the box and price tag) and they then went on to "prove" that it was theirs because they knew the serial # and mac address. Somehow, they forgot that I supplied those #s as part of getting their system to recognize it to allow it to function (they tried this "ID" scam twice!). They went on to inform me that I had been paying $5 a month for nearly a year as the lease fee (online billing isn't as good/detailed as I would like, so we never noticed).

I haven't decided whether or not to consult an attorney or perhaps the District Atty or even the State AG, yet. And, as a little kicker of abuse, it turned out that my modem was fine. Someone unknown, but using a Comcast-typical device, had actually dead-headed the cable at the point it connects to my house, as they would do when a bill is unpaid (which mine was not, ever). The service tech who found the "problem" showed up about 2 hours late as well, and the time spent on the phone so far is about two hours (still unresolved).

Comcast's standard solution for all this **? So far, they are offering $20 for the blown service appointment ("That's all we're allowed to do."). A half day wasted and they offer $20. You get no consideration for the make-up visit if they miss the first one. You just eat another morning or afternoon waiting.

Simply put, there is no such thing as "high speed" with regards to Comcast internet service. It does not exist. You can follow any directions, be it from email or on your bill provided by Comcast and it will not increase the speed of your computer. They are nothing but a monopoly whose business and service we are, unfortunately, stuck with. God bless the business that finally comes forth and challenges them. They could offer the same services but charge reasonable prices and would earn a fortune!

We are new to Alabama. We were moved here by United Van Lines/King Relocator/Car Transport. Danilo requested service at this private property in Legg Park. During May, he requested wireless service and through many calls, was unable to connect the service. We have two computers, one Mac Apple and one Windows PC. We wanted service so we could use both computers. In June, after another failed attempt, Danilo asked what the additional cost would be for a second modem which we are guaranteed in the privacy of our home 8MG. On June 11th, an installation tech came to our home and installed a second modem.

We discovered that we can only have 1MG with the second modem. We called Comcast whom we allowed to enter our private home to provide this service. We were told that this service will be $5 more a month. We called to talk to Comcast and were told we can not have more MG because we wanted 2 modem. We were told we could only have better connection if we had the wireless. When explained the failed connection, there was no resolution. We received a bill for double the amount or 60 a month for internet. We felt that this is fraud because we were told 8MG and only have 1MG. We were falsely led to believe that this would only be an additional $5 but were charged like two household instead of one.

This seems to be non-disclosure. I spoke clearly, I said I do not like this, like they entered our home with the intent to defraud us of money, make us pay for their fraud, false advertisement, lack of disclosure in the privacy of our home. They never said they did not understand English, they never said they did not know what I said, but intended to use our sincere intents for fraud and money gains. When told there was a problem, they said there is no solution and no correction, but we must pay for lack of disclosure.

They don't know what they are doing or where they are. They cannot hear and refused to listen to what is being said. I returned the modem after being told that they will not correct this and will charge us double for what we will not get. They walked in to the privacy of our home to commit fraud. They are using our home to make money and refuse to respect, communicate. They are actually insulting. They were offensive. After listening to verbal communication, they did not understand they would never be authorized to enter our home if they told the truth or were honest.

I have been trying to reach Comcast all day via their toll-free phone numbers and have received an error message or busy signal each time. On top of that, the past few days, my modem has been losing its IP address roughly six times a day.

This is just the latest in a series of Comcast customer service nightmares. I am named on the account as is my wife. Since I pay the bill, I wanted to pay it online. Of course, there is no easy way to do this so I called Comcast. I talked to 4 different people and got 4 different answers. One said that both my wife and I would have to go to a service center and show ID photos to get my name as the one that pays the account. Finally, I asked to talk to a supervisor. I was told that the supervisor was not available. I said that I would wait. After insisting that I wasn't going anywhere, a supervisor got on and said that they would email me a form to fill out which I would then have to bring to a service center and there is a $10 fee.

My wife was with me when I called. She could have gotten on and verified her SSN. All I wanted to do is pay them online. It is a benefit to them yet I have to pay them $10 to change that pays them? People thought Enron took people for a ride. With my last problem with Comcast, it was not resolved until I emailed the president of Comcast. They are a nightmare to deal with. If I had a viable alternative I would drop them in a minute.

Last month, we signed up with Comcast for our internet & upgrade of our cable service. Nothing has worked properly since that time. My husband has been on the phone with technicians and representatives countless times. We don't get half of the channels we are suppose to be getting or if we do get them, they are scrambled. Since when does channels 2/5/7 & 9 not come in.

Our internet service is pathetic. Lets put it this way, if we want to use our internet service, we have to wait until after 5:00 p.m. It never works before that. It always is saying Comcast is having a server problem or Comcast's server is slow today. The whole problem is Comcast's infrastructure. We live in a low-income area where most of the people can't even afford cable. Comcast ignores replacing old lines with new ones in those areas. They don't care! My husband is getting ready to call Comcast one more time this afternoon. If Comcast does not get on the stick and fix this problem, they lost a customer. I will cancel my phone, cable and internet and go elsewhere. I am not going to pay close to $200.00 per month for something that works not even half the time. Would you? In this economy, no one has money to throw away.

Back in February 2010, I switched our telephone, high-speed internet, and cable TV services over to the Comcast Xfinity plan. My previous provider on the phone lines was AT&T. Everything seemed okay at first. But in July, I accidentally set off my alarm system. We did not receive the customary call from our alarm system service, so I called them. They stated that it was probable that Comcast had not installed the line for the alarm properly and I should call them. I called Comcast and arranged for a technician to come on a Saturday. The young man arrived, looked around, messed with some wires, and then asked me to test. It still did not work. A woman from the alarm system company told us that it was still a problem with Comcast. The young man said she didn't know what she was talking about etc. and that I should have a technician from the alarm company come out. I did this, and the young man promptly took off.

After a long rainstorm, I went into the backyard and found the phone line access box open with a mass of wires drooping down the side of the house, which I placed in the box as best as I could and closed the panel. I then went to log onto the internet to attend my online college courses, only to find that I had no internet! Then, when I picked up the phone, I found I had no phone access! I called Comcast on my cell, only to be given attitude. After some discussion, I was told it would be escalated to a supervisor who would call me within the hour.

24 hours later, since I had received no phone call, I called Comcast again and went through the whole explanation, only to be offered another visit from the technician in two days time. The only times offered were working hours. So, my wife is taking time off of work to meet the technician again. This caused loss of class time, which will result in at least one letter grade in one class. And this caused loss of leave time used to meet with technicians. Also, this caused months of loss of security for a disabled alarm system.

It is this bouncing of internet speeds that limits the Internets usefulness. I start streaming a movie then because of speed issues, it either downgrades signal or stops playing. They know I have an issue b/c they can see my ping speeds are excessive it is the fixing I can't get taken care of.

Well lets just say Comcast keeps reeling me back in and I never learn my lesson! In april 2010 i was solicited by a sales rep for comcast regarding their service. we decided on a 7 room install, internet, and phone. He stated that my bill would be anywhere from 170.00 - 180.00/mo. since i was moving he guaranteed me next day installation at my new home. I was shocked to see the techinician arrive at my home. He was there for 6 hours. He completed 4 of the rooms and only hooked up 2 phone jacks and the internet. He stated that he could not complete the install because he would have to drill holes on the outside of my house to get the cable installed in the remaining rooms. He then stated that he would return to finish the room.

Well if anyone has ever moved before you know that cable is the last thing on your mind. We never recieved our first bill (SO DARN TYPICALL OF COMCAST) then were suprised to see a bill in May for over 400.00. So my husband decided to contact Comcast and as usual if you owe a balance you cant get thru. Finally IN JUNE, we were able to get thru thanks to a friend who works for Comcast. My husband spoke with a young man by the name of Stefan who guaranteed that we would receive some type of compensation for the inconvenience of only having 4 rooms installed and for the phone. Well my husband was so happy for him being so understand he stated dont worry about the phone issue we can live with only having phone usage in 2 rooms. (what a wrong thing to do!) Stefan also guaranteed that a tech would be by that saturday to finish the install (2 MONTHS LATER!!!!!!!!)and that we will recieve a new bill with the credits.

Although my husband had not wanted to pay a thing until it was corrected he paid 1/2 the bill. His philosphy 1/2 the payment for 1/2 the work! So as promised a technician was out to complete the job (and he didnt have to drill outside!!!!) this was on 6/12/10. Well needless to say it is now 6/28 AND WE HAVE NO PHONE OR CABLE and god only knows when the internet will go down. So we contact comcast and spoke with Josie who states that there is no record of the credits (GO FIGURE!) and that she would need to email Stefan to find out what type of credit he was going to issue! (WAITING ALL OVER AGAIN!) So i decided not to wait i immediately called back and spoke with Roz and asked for a supervisor or manager she refused to patch me thru. She said that she need to get info from me. (needless to say i never spoke with a supervisor) i explained my situation to her and she stated well on 4/19 we credited your account 79.50 for the install (THERE WASNT SUPPOSE TO BE A CHARGE FOR THE INSTALL!) and that the most she could do is credit the remaining 51.95 for the install (again there wasnt suppose to be an installation fee!) that is not good enough! we have gone 2 1/2 months with out the proper installation. She then states that she couldnt do anything else because we are only charged for the package and the 2 HD boxes.

But hold on our package if for a 7 room install! what in the world! so needless to say after speaking with Roz she transfers me to Jennifer in Collections who starts by say that we are not getting another credit for anything else even after i explain our situation. She said that we need to make up our mind as to what we are going to do because our account is in the red and that we havent made a payment since we started the services. WHAT! i was furious by this time and stated that my husband paid over 200.00 with stephan via a debit card. she looked and saw the payment and said still you need to pay the 208.00 before your services will be turned back on and you need to decide what you are going to do! what kinda customer services does comcast think they are providing! Since they basically cornered the market in my area we are pretty much stuck with them! Comcast needs to remember that it is customers like me who provide them the money to pay their bills not the CEO. WITHOUT THE CUSTOMER YOU WOULD NOT HAVE A JOB!!

that was promised.

Comcast deceived me with their promo product packages. This company do not honor what they offered. This is deception. Comcast just increased my bill with not warning or notices at all. When I called them up to complain about the promotion offered to me, Comcast told me that I cannot get into any promotion anymore. That I have to pay $164.99 as per my bill. I downgraded my service on June 5, 2010 because I refused to pay Comcast anymore money. Now when the downgrade happened in June 5, 2010, I've been having problem with my cable service, and my internet service. At night like 11:00pm, when I would turn on my tv to watch the news, I would find no service.

When I take my online classes, my internet service would get turned off. Do you see what happens if Comcast cannot suck anymore money from you? The staff would play with my cable/internet services. All what I can do is to devote my time to call a technician and they would relate to you their bible studies of reasons why I do not have cable/internet services. Comcast deceived you and make fun of your services if they cannot suck any more money from you. Is there a law to prohibit from this kind of business practice? Please help. Thanks.

Comcast has employed needless, stupid operating-system specific limitations on their Internet service. They support only three operating systems--two windows and one mac. Since there are over 150 computer operating systems in the world, including some very commonly used only like Unix and Linux, this makes no sense. Since network packets are operating system generic, there is no reason to impose limitations like this. I don't know of any other Internet vendor who does this.

My son lived with me after coming home from the navy and he didn't like my dial up internet connection. He offered to get high speed in his name and he would pay the bill, so he did. Now my son no longer lives here so I tried to get service in my name. Comcast says that I will have to pay his outstanding bill, which he has refused to pay because he says the company actually owes him a refund. Now I am being held responsible for his bill and cannot get service or my rebate for equipment purchased for $100.00 unless I pay his bill up to date.

Is this even legal? Am I now an unpaid employee for Comcast as a debt collector? Can I now legally send Comcast a bill for services rendered? This is not the complete story. I've shortened it considerably. I'm just sick of the whole mess. This has been going on now for about 11 weeks. I just want it to end.

We have been having trouble with our internet for over a year. The connections keep getting disconnected. We have called and spent over anywhere from 4hrs to 8hrs with a tech trying to help. We have continued to ask from a technician to be sent to the house. We are told that someone will have to call us back because they can't schedule the appointment. The last time we were trying to get a repair person to come to the house, we spent all day over 8 hrs. The cell phone battery went dead (The Call started with a full batteries), then had to change over another phone.

The tech. we talked to finally agreed, that it was not just the wireless and that even with a direct connection to the computer we were loosing connection. But the best he could do even after being on the phone and on hold, he could not schedule an appointment and would have to have someone call us. We still are losing connection and no one is calling and we can't get anyone to come out. Why do we stay with them? Because that is our only option. We have to call AT&T and were told that they are not fast in our area yet but would let us know when. We have missed important information. This is very aggravating. A friend who is staying with us is unable to get work information.

What has not happened with this company? The speed advertised is not even close to what you get. When you do get a decent speed it is only burst speed soon to fade away. They complicate any and everything imaginable for a home network. I had to call them to unblock it the day it was set up, amazing. They lied about the free netbook for signing up. I signed up and they say I never signed a contract I never received so I said I will cancel your service then. The verbal contract says I will pay a fee or get submitted to the credit agencies. They have no Quality Assurance Team. The employees are arrogant and my service will probably glitch before I click submit. They definitely let you know customer service isn't needed in every industry! I hate you Comcast!

Trying to use the Comcast high speed internet self install program has been one of the frustrating things I have done in many years. I have gotten into the system but cannot use the email either to send or receive any message except ones I do not want. Their is no anti spam program in this boondogle that I am able to find. I was told by the local agent that I would be able to bring my email address book from outlook express to this account and I now find that is impossible to do.

A customer service rep from Orlando attempted to help me but she gave up also and said it was a problem with Outlook express. I seriously doubt that since outlook express worked very well until I made the mistake of transferring to Comcast high speed internet service. This problem must have an answer and I would appreciate knowing what it is.

I am a small business owner started an office in Ashland VA in Feb 2010. I opted to go with Comcast Internet and phone line. Comcast has published my line to the world and it interrupts my work terribly. Poor phone quality and annoying incoming is giving more headache than I wanted. So I called up Comcast to request to discontinue phone line with Comcast. Ms. Susan from Comcast said, I had signed a three year contract with Comcast and I just completed one month trial period and a cancellation would result in fee over thousand dollars. Apparently, the exit clause is paying off 70 percent of the future fees to Comcast.

Is this one sided contract valid? It is causing significant productivity loss with unwanted phone calls.

My account has been suspended by Comcast for bandwdith violation. I use legally peer 2 peer file sharing.

I called to see why I could not get on 90% of the websites I wanted to get on. They insisted that it was not Comcast's fault. So for about month, I could only get about 3 or 4 websites. Every time I got on the internet, Comcast site would pop up and would not allow me to get on the website I wanted to get on. I asked my son if he could fix it. He called Comcast and they told him it was a problem on their end. So after being charged for an internet service I could not use for over a month, I feel my account should get a credit.

I received a very threatening call from Comcast a few weeks ago in which the man calling told me that (in my 20 years with this company) I went over my (unknown) bandwidth limit in January. He was very stern, intending to be threatening and told me if I "ever do it again", they will turn off my internet for 1 year! I asked if they would tell me when I was approaching this "limit" and he said they would not!! I asked if I could pay for more bandwidth and he responded that I could not! This after just once going over a limit I didn't even know I had and have no way of measuring. We had been watching movies on Netflix streaming and I totally believe that of course, they know that and they are threatening customers who are using the competition to watch movies. This really is monopolistic! Please help as I must have email for work.

We moved to Sacramento in August 2009 and have had a series of problems with Comcast. First, they promised a "free netbook" computer with the package we purchased. After months of phone calls verifying that we would receive the netbook, I called again only to be told that we were no longer eligible because they had not received the appropriate form from us in time. I explained that I had faxed the agreement in early September and in fact had called them in October, November and December asking about the status. While this is a small matter, as a consumer it does not bode well if Comcast is purchasing interest in a television network. I am used to dealing with companies that operate with integrity. Comcast does not care about the consumer!

Our most recent adventure is with a problem in service. They sent someone out and verified before the visit that there would be no charge. Upon receiving the bill, we were charged $27.99 for the visit and had to spend 30 minutes dealing with several people to get the charges reversed. I just want our netbook. Ideally, we would be allowed to drop the service and try something else but we have a contract.

I signed up for high speed internet. It is supposed to be 12mbps down and 4mbps up. I'm not seeing those numbers on a consistent basis. In fact, when I am downloading a file from the internet or email, everyone else in my house can download at no more than about 200kbs. It appears as though Comcast is throttling bandwidth when files are being downloaded. In addition, downloading speeds hover around 500kb/s most of the time, not even close to the advertised 12mbps. I feel that Comcast has misrepresented their product and I will probably demand my money back. This is very very disappointing. I am losing time and money, product not as advertised.

We pay almost $150 per month for service which includes internet! We constantly have email issues due to Comcast IP issues. They try to filter spam so our outbound email always gets bounced back. I have spent at least 20 hours on the phone and internet trying to fix it and it keeps coming back. They are our only choice, so they feel they can stick it to us as we have no choice. The worst thing is they never notify you of issues and just do what they want. Then when you call for help, they say someone will call you back and they usually don't.

I am experiencing a similar problem as Richard from Fair Oaks. Intermittent Internet and digital phone service, digital TV service unaffected. The first level of support is as with most organizations, not very skilled. If you can't correct it with the set of instruction, they are provided to give to you; they simply want to schedule a very inconvenient home visit. I am a systems administrator, thus fairly technically competent and though I do not have access to prove it, the issue points to a server problem. I am on call 24/7. Most emergency issues I can handle remotely, if I have a reliable Internet connection. My Comcast connection is far from reliable. If an after hours emergency occurs, I need to drive onto campus and correct it.

I called Comcast on 1/6/10, 1/8/10, 1/9/10, and a few more times after that. I reported that the internet was not working. Having had this problem before, I reset my modem per the Comcast instructions many times; but still no internet. It's funny how during this outage, my television service still worked correctly, but I only received intermittent service on my internet.

Once again, I called to report that the problem was still occurring intermittently. I explained to them that one of their techs had been here and that he checked the modem and the wiring and there was nothing wrong with them (at least that is what he told me). They insisted they would have to send someone out again. I responded that I felt it was unnecessary, but if you do, I don't want to be charged.

They sent out another technician who agreed with me that it appears to be a problem at either their server or one of their nodes. Additionally, he informed me that some of my other neighbors approached him and reported to him that they were experiencing outages also. Within 24 to 48 hours after his visit, the internet service was working without any intermittent outages and has since worked extremely well.

In my opinion, what Comcast has done is borderline illegal. If I were a lawyer and had the wherewithal to investigate this issue, I'm sure I'd find that in this instance, there was a problem either at the server or node as the technician had stated. However, Comcast will not even investigate my complaint. They won't let me talk to anyone higher than a supervisor. I asked the supervisor and the call center rep to provide me with the history of my calls and the notes taken.

Although they did note that there was an outage, they refused to waive the fee they had charged me, supposedly because the technician stated in his notes that the resolution could have been handled over the phone. Therefore, according to the call center reps, the customer will pay for the service call (that I didn't want).

Comcast internet installer lied to me, conned me into high-speed internet connection. It was good for a certain period of time under an introductory offer. He told me when the introductory offer ended, I would need to call Comcast and have another technician come out to disconnect the high-speed internet connection and that I would have to pay for the service call. I called Comcast customer service, they said that was not true. I believe Comcast in Denver is extorting customers. I am on unemployment and I need my computer to look for jobs online. This type of coercion is nothing more than an act of a bunch of thugs who have hijacked the Denver internet community.

I had Comcast cable installed in September of 2008 for TV and internet. The cable installer needed to install an M-card into my TiVo for it to work with their system. The first card the installer tried did not work, however, the tech wrote that number on my work order before testing that. He then took that card out and put a second card in its place and lightly crossed out the first number on the work order. Jump forward 6 months. I start getting a $50 unreturned equipment charge on my bill for the first card (the one I never received). I called and they said, "okay, we'll do an inventory check and get back to you. Meanwhile, don't pay that portion of your bill". They never got back to me.

I had to go through it all again the next month and the next. Getting angry, I asked that they do something about this. So they agreed to send a tech out to my house to physically check my equipment. Fine by me. The tech came out, understood my situation, made a call and the charge isn't on my next bill. Yeah! Success. Oh wait, jump forward another 6 months. I got a mysterious phone call from "Comcast equipment recovery group" or some such. They want to know about a cable card I still have that they want back (with the original serial number from the one I never got). I explained the whole story from above and the guy said, "OK, thank you" and assured me when I asked that it isn't an issue. Next bill, $30 unreturned equipment charge on my bill again (strangely the equipment now costs less).

I did my duty and called Comcast to inquire (also about why my bill is nearly twice the previous month). Oh, that's because you must pay full price now and there are no incentives to keep you anymore". I cancelled the TV portion, but they said my internet cost will go to $70/month without the TV part so I ended up paying for basic $15 which makes my bill less than $70, but not by much. By the way, Basic TV I already got over the antenna with better quality. So I'm paying for service I don't need or use now just to keep my internet. Anyway, on with the story.

So they say, "our records show you have a card that belongs to us". I say, "yeah, the one I'm using". They say "no, the other one". I say "what other one?". They say "okay, we'll check our inventory to see if we can find it. If we don't, you will owe us. Meanwhile, ignore the $30 portion of your bill". Now, they will never find that card. I'm sure it was lost by the installer and will never see the light of day again. Now, I'm back to where I started a year ago (oh yeah, but for $20 less now).

This is the way a new customer has been treated. This company may not be a monopoly by the pure definition, but it acts like one. They even told me I should get my internet somewhere else if I don't like their prices. OK then. I have already contracted for DSL at 1/3 the price for about 1/2 the BW (that is the most I can get, so yes Comcast has a monopoly on any speed higher). I'm looking forward to calling and cancelling my account as soon as the DSL goes live. I'm not looking forward to the runaround I'm facing about the phantom cable card I supposedly have. Like I'd want an inactive cable card. Like it would have any value to me at all.

Did I mention that I was supposed to get a "free" cable box with my original order, but since I opted for the smaller, cheaper cable card only I had to pay $2/month for that? I hate Comcast. I only ordered because I was offered a reasonable rate. I always said when the rates go up, I'm gone. Evil, evil company. Yes, every argument comes to this. Evil like Nazi evil. You know what word is the most sarcastic way ever devised to say "fantastic"? You guessed it. "Comcastic". I said that to a customer service rep in a joking way and was told that they would hang up on me if I kept using abusive language. I had to mute my phone so they wouldn't be offended by my hysterical laughing.

Upon moving into my new residence, I contacted Comcast to connect my internet services to my new home. Coming from an area which Comcast has competition, which here there is none via wires of any kind, I notice a very slow speed when downloading simple drivers for a printer. I tested the speed via a couple of websites including Comcast's speed test site and found that at times, the download speed was running at dial up specs. I sent them a copy of the speed tests and also reminded them that there is a competitor gearing up to provide service in my area. I also stated that with this happening, they should make sure that their services were running at tip top shape.

Within a day, the speeds, download and upload increased dramatically. It stayed that way for a couple of months. They always want to "suggest" it is the complaining party's equipment. Even their website targets the consumer's equipment and doesn't even suggest that their lines are not performing. Even when I talked to them, the same thing and wanted to charge for a service call. My brother is an IT guy who provided me with the internet speed test sites to keep an online log. Well, my service tanked again. It will not even come close to support VOIP service. You would think that with Comcast's own speed test site, they would have it set up to "flag" when somebody does these tests which shows a degradation of service. But no! I dread having to deal with again. There again lies lack of innovation on their part. Why because more times then not, they don't have to.

Lack of competition. One of the biggest problems with Comcast is that in some areas, smaller cities and towns, they don't have competition which a family or a business is stuck with them if they want anything other than wireless internet via cell phone or satellite --which is pricey. In these same areas, even their CATV is pricey as well. They have a captive consumer group. Well as soon as I get notification that this new company is good to go, so am I.

I did a credit report recently and found a collection from Columbia House for $198.94. I questioned that on the form and then received a notice from National Credit Solutions. I have not ordered from Columbia House, I never received anything. The NCS account person (Elizabeth) was extremely rude and wouldn't discuss it other than to say I needed to make a payment. She suggested that going to arbitration would take a long time, while paying it would be simpler. This is a fraud. From where I don't know.

inadequate monitoring, lack of penalization for failures to perform on the part of regulated companies in the face of continuous consumer complaints amounts to violations of the oaths of office of those elected to protect consumers rights.

I am useing a free wireless internet service. Comcast is blocking this service with a page that wants you to sign up with their service and will not let you leave the page.

My understanding is this occurred basically because Comcast employees working the phone lines are not equipped to handle anything unusual, however basic. In my case, I asked for an additional service to be provided at a new address. So, I was paying Comcast twice for service at two addresses. Apparently, despite my insistence that this was not a transfer order, and despite additional instructions from the Comcast employee who performed the installation service at my home that this was not a transfer order, the new account was initiated as a transfer from my previous address. Immediately after initiating my new service, the service at my old address was terminated. When I complained, a new account apparently was started at my old address, but my email address and data were missing.

I will spare the other embarrassing details of customer service, such as the deletion of another email account of mine at the new address prior to the creation of an account that was a misspelling of my name. I won't even mention the messages left on my voice mail about "the new tenant" who wanted to move into my newly purchased house.

I complained enough to get a work order to fix this problem and reactive my email account with all its data. Nothing ever happens on this work order, but when I call to inquire, I am assured that this is still an "open job". I think it will always be an "open job" where nothing happens.

Comcast High Speed Internet is not high speed. It takes 1 minute to load 6 mb that is .1 mps not the 20 mps that is advertised.

Nobody at Comcast can help

Save your money get dsl

On Friday, October 2nd, I contacted Comcast on the phone to inquire about upgrading my internet service from my existing speed to the 50 Mb/second service. For those that do not know this requires a cable modem that is DOCSIS 3.0 compliant. My existing cable modem is not DOCSIS 3.0 compliant, so I knew I needed a new cable modem. I am fully capable of installing equipment and getting line check information.

I asked the Comcast representative on the phone what was required, and her initial response was that my service area was not upgraded to to 50 Mb/second speeds. I informed her that it was as I knew someone in the area that had the service. She said she had to check and would call back.

Five minutes later she called back and confirmed that, indeed, the service was available. She also informed me that it would cost $99/month, it would require renting a modem from Comcast at a monthly fee, and would require a $29.95 installation charge. I told her that I didn't want to pay $29.95 for someone to come in a disconnect my existing modem and hook-up a new one as I could do that. She refused to waive the charge, and I told her that would cost Comcast $99/month of lost revenue.

Researching on Comcast's website showed that the service fee was either $9.95 or $99.95 to connect to the 50 Mb/second service. I have no idea where the $29.95 fee came from. Later on that same day I made a post on Comcast's forums detailing my phone call experience. George, from Comcast, read the message and responded immediately that he would help.

On Saturday, with George's suggestion, I had purchased the required modem and emailed George the MAC address. By Monday morning George had done a line test (remotely), I hooked up the new modem, and George provisioned it (remotely). By 10:30am on Monday I was running at the increased speeds with no installation fee.

So, it appears that Comcast does have representatives that go that extra mile to make things right. I can understand the fees for those that are not able to do the installations. However, Comcast should be able to work with their customers to get them the service they want without unnecessary fees when those customers can do without a representative coming to the house.

I have internet service but do not have the ability to access my e-mail account, this has been for over 24 hours

I later got an email to "agree" to the term commitment..that there is a $150 charge for canceling early. Also, I got my first bill with $175 additional charges..installation,line install, new connection!

I went to their site and emailed them about this. No response. Then I chatted live with a csr who kept saying sorry you must understand if there is an installation there really are installation charges. I asked for a manager. She said she couldn't do anything. I asked who could. She replied that she would submit a credit request and look into this. I asked her when I would hear back. 48-72 hours. We'll see what happens but I have a feeling Ill have to call back. Also, invoice is confusing. Additional $175.90 to my bill

I had comcast internet service last year. it was cancelled an year ago while keeping the cable connection. After that my spouse tried to get the service thru discount offer program but comcast refused to provide it. Now a year later i ordered it again thru broadbandoffers. however, when i called comcast for the cable installation, they started putting me thru one representative after another. each of them would give different information and push me to pay extra for installation for each service. some non-sense lady even started saying that they upgrade the system every month and wires have to be changed to get the signal.

in other words i have to buy extra package of wires from one of there locations. one of representative told me that she could see in the system that i had comcast cable service 9 month ago. another representative said, i had an appointment scheduled on august 15th, quite surprising because i ordered my service only on 21st of August! then at last another moron lady came with attitude and said, she can't see any order even though i gave her the confirmation number. she asked me to put a new order directly with comcast, of course at higher rate.

Looks like they have tagged my address and every time i call them they start behaving differently after i give them my address and phone number. looks like they have my details tagged for some reason and are discriminating even though i qualify all the terms and conditions to get a new connection.

Comedy of errors is what happened. On Aug. 23, I called Comcast to ask why an extra $130(!) was on our bill. After waiting 14 minutes (!) for a customer service rep. to answer, she agreed that charges should not have been there. In the midst of our call, my phone and internet service went dead. Now, my bp's rising.

I call from my cell phone, and get a kid named Aaron, who said his employee # was 32695 on the phone. I'd asked for a supervisor and he said he was one "sort of." I told him I want a billing supervisor and he said there's no billing supervisors but that he can work with my bill. Our "conversation" was a one-sided monologue, not allowing a word in, despite two of us raising our voices for him at this point to please stop talking. It appeared on our end he was medicated. That was, until he said "I see your separate charge for the Internet" and I don't know why that's there. I said, neither do we, and that's why we're calling you. Silence.

I say, "hello?" and he says "I'm confused. What do you want me to do." Our jaws were on the floor. I reminded him it was his job to look into the charges, and find out why they were there, and to remove them. He said I can't tell if they're supposed to be there or not (!). It was absurd. When I collected my emotions a bit later, I called and got a genuine supervisor on the phone named Phil. He not only explained the error on Comcast's end, but removed the charges. But, I still had the problem of having no phone/internet. So after i was done with Phil, he transferred me to tech service. That call too got disconnected (from my cell). When I did get through, a guy named Carlos tells me I need to have a service tech. come out.

We just HAD a service tech. here 2 weeks ago to replace faulty equipment we rent from Comcast. I told him I couldn't make the appt. tonight because we weren't going to be around. He made it anyway I discovered. Worse (or better) yet, the service miraculously came back tonight. Our neighbors as well as us our FED UP with Comcast and are looking into Verizon Fios. Anyone else here make the switch? Happy?

We moved here in June 2009 and have the Comcast tv/ internet/ telephone subscription package. Everyday since the installation we have had loss of connection to the internet and telephone. This happens at least a dozen times a day. There are moments where I can stay connceted to the internet 1 minute at max, and this happens multiple times in a row. We have had Comcast here at least 8 times here to repair the problem, and guess what, it still isn't fixed. A Comcast "repair" man was here this week and said he can't fix the problem because the problem is outside and he is only an indoor technician.

A couple days later a Comcast outdoor technician came here and said the problem is inside and he can't fix it because he is an outdoor technician. Today a line technician was suppose to repair the problem. 3 repairman in 5 days and still no resolution. This is a complete joke. If there was another cable and internet provider in the area we would subscribe with them, but we can't because Comcast is a monopoloy company. We have to have Comcast call us on our mother in laws phone because ours isn't reliable, and our home phone I use to run a business. Comcast is a discrace. Each technician that is here seems to try set a record of how fast they can get in and out without solving the problem.

I sent Comcast an angry email yesterday and the "executive" called today and said that they are upgrading it to a major problem. No ****, 2 months later it is still a problem. If you have an alternative then don't even think about subscribing with Comcast!

Every afternoon, Comcast high speed internet slows to a crawl. Always problems with email. Is there anyone that knows of a better alternative?

I scheduled an appointment for the last July 18th from 5 to 8 pm to install the service. The technician never came and I called the costumer service which was not helpful at all. They said that the technician called and did not even leave a message or anything, He did not even came to my apt. I was waiting at the lobby and NO ONE CAME FROM 4:30 TO 9:00 PM(APPT.FOR 5 TO 8:00 PM). How do I know if they really came? I left work early, I was at home at 4:30 pm.

Then, last week August 14th/09 I tried again. I found the same price as before $29.99 special and the sale person put on hold for several minutes:(, but she apologized and gave a really good deal for my area. She said that the technician will come today (08/19/09) between 8 and 11 am. It is 9:00 am and we called before 9:00 am, the customer service agent told us that there is not appointment scheduled for today!!!

My wife took the day off for this today. She is really frustrated that she has to loose one day of work and then Comcast only answer is: Man there is nothing we can do. You need to reschedule.

I don't know too much about Comcast business, but I don't think they are doing that great to treat people like this. It is abusive, unfair and unrespectful.

We have had Comcast cable, internet and phone service for the last few years. We have had many many technicians out here to fix the problems. Guess what? We are still having problems. As I type this I am on hold with Comcast right now on my cell phone. We have no service that stays on. Keeps going off and on, up and down, whatever you want to call it. I have a very ill husband, a daughter with on-line college classes, and she is getting behind on those.

I made a payment by check and Comcast took 2 payments out of my checking account and paid someone else's bill. I have used many minutes on my cell phone. I have spoke with supervisors today and still nothing gained. I had to cancel an appointment today because of waiting and being constantly put on hold on the phone. And the topper of it all, they tell me they can only give us 2 weeks of credit! What a joke!!!!!!!

And.....I have to deal with the bank myself. Now.....what is going to be done about this? I am contacting the Attorney General's office, the Better Business Bureau, writing a letter to the St. Paul Pioneer Press, the Minneapolis Tribune and smaller surrounding towns newspapers. I will go on the Internet and find as many places as I can to complain about this. I want to be reimbursed for all of this we have gone through all because of your company. The phone may not even work if our Comcast is down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello, I have been talking with comast reps.. for almost 2 weeks now. I have them as my service with phone,int,tv. Now do to finical problems I can't pay the bill. So I wanted to cancell the service because it has only been 3 1/3 mon and one mounth of 30 day cancel of service. I have nothing but problems wth the sevice since they instolled it. They have been nothing but nasty & get annoyed when i speck with them. They said that to cancel the service it will cost me $8,000 this is crazy. PLEASE HELP ME THANKS

I moved into a basement apartment in a row house and needed to set-up Internet. I contact Comcast, as there was still equipment in the basement from Comcast from the last resident. They were initially unable to understand that it was a basement apartment in a private home, not an apartment building. After putting my on hold repeatedly, they told me to ask my landlord if I could be part of their account. I did and my landlord prefers separate accounts, as the apartment is completely separate.

Monday I faxed several bills etc that showed my address, as accepted by the Post Office. I called 4 hours later, as they had not contacted me, and had to explain the entire situation over again to Neil. He again told me that they no longer offer separate accounts at the same physical address, to which I replied that that was why Comcast had requested that I fax the information. After being put on hold repeatedly and told the same thing over and over, I told Neil that I wanted to speak with a Supervisor. He tried to convince me not to, but I insisted. He put me on hold several more times, then told me that all the supervisors were busy and that if I wanted to talk to one, I could get a "ticket number" and they would call me back by the end of the day. It was 8:15pm. If they had not been able to give me any service, they should have told me immediately. Apparently no one knows what their true policies are and there is no consistency. Every time I have tried to get Comcast in the past, there have been similar issues. I will not be a Comcast customer again.

I relocate about 1 month ago, since I relocate, I had nightmare experience with Comcast. I have all my services with them ,Phone,Internet and Cable services. For 4 days, I had no services at all I had 4 times Technicians at my house and for each visit, I lost a day of work and Income, then they connect cable it takes 3 weeks to make working for 1 day but this time I lost all my e-mail accounts with saved mail, address book and all valuable memories. and for 6 days I couldn't send or receive E-mail now they creat new account for me .However, I lost all the data, I had saved in Comcast. and this is a nightmare.

my Internet service went out on June 28. it came back on briefly June 29. I called and reported it on June 30. I have a home office and I was unable to work with out Internet. I was told that Comcast could not come out until July 2. Comcast came out reviewed the wiring in my house, and said that the problem was up at the street at the poll. The technician told me that he would report the problem and someone would be out that afternoon to fix it.

The next morning, July 3, I still had no service. I called and I was told that no one was scheduled to come out and that they couldn't come out until later that week. I pay the man to help me because I have a home office and couldn't work. He found someone to come out between one and 5 PM on July 3. I waited and 5/4/30 called Comcast and was told that they would still be there by five o'clock. At 540 I called Comcast and I was told, they couldn't get there until 6:45 PM.

I was very upset because July 3 was a holiday and my day off from work and I had spent it waiting for Comcast to show up. I asked them to come Saturday morning at 10 AM instead. Comcast came on July 4 and fixed the Internet up at the street. I called Comcast today to complain about the service I had received. I was told that they would give me a credit of $10.71 for my loss of internet service for the week.

I asked to speak to this person's manager. after being put on hold for 20 minutes, C. Phillips came on the line. She told me that she could give me $10.71 of credit for Internet service. When I said that was not enough for the pain and suffering, loss of income and various inconveniences of spending hours and hours of time on the phone, she said she would give me a credit of $27.99 for one of the service calls. I was shocked.

I asked her if she meant that I had to pay for this service calls of Comcast coming out to fix their equipment. She said yes I had been charged for to service calls at $27.99 each and she was willing to give me a credit for one of them. When I insisted that that was not adequate she agreed to credit me for both service calls because it was Comcast equipment that was at fault.

I lost a week's worth of work and hours of time dealing with Comcast. They made no effort to compensate me for my time, energy, and loss of income. They were unfriendly, uncooperative, and unwilling to offer decent, honest service. I believe they should have serviced their equipment immediately the day I called. And if they couldn't do it, they should have called me and let me know that they can't make it on time.

I lost approximately $2000 worth of income for the week, I had to buy airline tickets for my son at $351 instead of $178 over the Internet and emotionally I am completely distraught and frustrated.

I only purchased high-speed internet through Comcast, but decided to bundle with another company. They cancelled the account and mailed a box to me so that I could return the modem. The box did not come with further instructions, just the UPS return label. I placed the moden in the box and took it to the UPS store on April 1, 2009. I received a bill for $66 shortly after, but the rep assured me that the charges would drop off once the modem was returned. A few weeks later, I got another bill so I called and the rep asked when I had mailed the package and what the tracking number was. I did not have it on me at the time, so he told me to call back and provide it. I did the next business day, but this rep said, "We don't need the tracking number; we got it already because we gave it to you!" She assured me that the charge woould be adjusted off once the box was scanned.

The next month, I received another bill from Comcast AND a collections letter from a company they hired regarding the $66. I called Comcast on 6/6/09, and the rep told me to go to my nearest customer center and give them the receipt. I did that, but the rep at the center said he couldn't help me because the modem number is not on the receipt. I tried to make it clear that I returned the modem in the box provided to me, not a brick! He again stated he couldn't help me and suggested I call their customer service number and speak with a supervisor! Here I am in a customer service center being told to call customer service!! I called and requested to speak with a supervisor, but the rep outright refused! She stated the first thing that needed to be done was a box research. She completed the forms and told me I'd be contacted within 14 business days. I know that the box is sitting in some warehouse and hasn't been scanned yet!

My best friend works for Comcast and he just so happens to scan returned equipment in their warehouses! I advised him of the situation, and even provided him with the delivery date, time, and the person who signed for it. He knows the person that signed for the package and stated he would handle it. A week later, he called me and told me everything was taken care of. For some reason though, I wanted to be sure. So I called Comcast 7/7/09 and the rep told me that there was still a balance and I was sill in collections! I demanded a supervisor, but the rep told me to speak with the collections dept. I called collections, who wanted to do another box research. I refused to be put off and wait another 2 weeks with no results.

I again requested a supervisor, who noticed that a box research was put in on 6/6/09 but nothing had been done about it. He suggested I go to a customer service center and I informed him that I did and was turned away! He took down all of the information that I had to provide and promised to follow up with me. Hopefully, something gets done soon because this is affecting my credit and this is not fair!

I have been without internet since last Thursday (6/25). After numerous calls to Comcast they agreed to send a technician out on Wednesday 7/1. They agreed to call when they were 30 minutes away and did call at 1:45pm. I got home at 2:00pm and waited until 2:30 to call Comcast to find out where the tech was. The woman I spoke to told me they tech had already come and that I wasnt home. When I told her that I was told I would be given 30 minutes from the time of the call, she said she got in touch with the tech and he would be on his way back to my home before 3. At 3:15 I called Comcast AGAIN and was on hold until 4 before I was told the tech would not be coming and the person I spoke to before was incorrect when they told me the tech was coming back. Then I was told I would have to reschedule for Monday 7/6!!!

When I finally spoke to a supervisor, after my 3rd try because I was hung up on and then pushed back to the main menu, she basically told me that they arent allowed to give 30 minutes and that if they call they could be in my driveway calling. WHAT!?!? It's a bunch of bull and I still have NO INTERNET!!! I hate comcast..

I called Comcast in May because in internet was out. They scheduled someone to come out. I took off work and was home when the technician came out. He checked internet in my home, changed a spliter, and told me that my signal was low at the outside box. He said that he would send someone out to boost the line. The service remained slow and/or not working. The first of June it went out again. I called, took off work, and the technician came. Said I had a low signal and that he would send someone out to boost the line.

Same thing, slow service and or not working at all. End of June it went out again. I called, took off work, technician said that the line has a low signal, he would send someone out to boost the cable. The next day, I received a bill from Comcast, that was for the service calls to my home even though that problem was on their end. (They had told me that I would me credited for the time without service. I called and was told that I did not have to pay the service charge and that they would correct my bill. For me to call in a couple of days to see how much I owe. Yesterday, cable was out again, I called, they said that they would send a technician out. I told them that it was unnecessary because the the outside cable line just needs to be boosted. They said that they did not see it on my records and that I would have to take off another day of work and await the technician. I asked to speak to a supervisor. She said that everyone was busy and I left my number, no one called. I called again today. The supervisor said that a work order for cable boosting was never put in and that I had to have a technician come out again.

I told her that I had a copy of the statement that the last technician had stated that the problem was the low signal. I told her that I could fax it to her, I also had the phone number of the technician. She said that she was sorry, but that I would have to take off another day of work and have a technician come out. I have never been treated so badly.

I called up to get Comcast Hi-Speed Internet on 6/18. The technician arrived the next day (6/19) to install it, but ended up disconnecting my Dish Network wiring in order to use that to make the cable modem connection. I caught one his errors while he was there when he disconnected the satellite feed to the room I was in. He indicated he could check to find the live cable feed, but alas, apparently chose not to. After he left, I then found another non-working satellite feed and called Dish Network and they came out on Monday (6/22) to track down the problem. You guessed it, the Comcast technician had disconnected another Dish network cable to connect the modem. This one I just didn't catch before he left.

All in all I'm very dissatisfied. Not only was I charged $50 to have Comcast HighSpeed Internet installed, I am also out the $49 it cost to have Dish send out a technician to resolve the issue your Comcast technician caused. And as you might guess, I am fed up with my Comcast experience and have canceled service (6/21). Someone is supposed to be by Tuesday (6/23) to pick up the cable modem.

I am requesting that I not to be billed the $50 for the Comcast installation fee, nor any of the $36.99 initial monthly fee for the Comcast Internet service.

Will be interesting to see if I get a response. At the very least, call it lesson learned and never again will I consider Comcast for anything.

I am willing to accept the below par phone service but I feel the $10.00 difference between the advertised high speed internet rate and the billed rate is unfair.

My internet has not been qorking properly for three months. Everytime I call Comcast, they tell me to disconnect the modem and router to troubleshoot properly. I have done this numerous times. The internet is still not working. Comcast sent a technician to troubleshoot the issue. He said their signal was low and he would correct the problem. The internet does not work, again. Problem not solved!

I changed the router and modem. Problem not solved. My neighbors say they are experiencing the same issue. I call Comcast and tell them that my internet is not working and I would like a credit for the two months that it was not working. They said they will only issue one months credit. I spoke to two different supervisors and the last one I spoke with said I could not talk to her manager. She said she was the last step in the resolution process. Total crap!!! What kind of business is this?

I am now cancelling my service with Comcast and going a different route. They have the most terrible service I have ever seen in my life!!!

I ordered a comcast high speed internet connection. This was long time back. I went out of town for 6 months for work related reason & my internet connection setup was never completed. I spoke Gavan, one of the customer service agent on June 5th 2009 to set up internet connection at my place and had really bad customer service experience with him., he started yelling at me on the call with High Tone (High Voice), when i asked for supervisor (Michael), Michael also supported him, he (Michael) said i know he was yelling at you & acknowledged that he was standing next to him when he was doing so. Michael, being a team lead never appologized or tried convincing me instead i hear his voice was too supportive for Gavan (Customer Service Agent). I am very disappointed with this call & customer service experience with the comcast. I would never ever recommend anybody in future to go for this kind of service & ending up with bad customer service like this.

I know comast might not take this as important, as they would loose only one customer but like this there will be several others who might be the victims of such bad customer service & may think the same way i am now switching to another service provider. I alreay have a comcast modem (Paid $60 just for modem + Shipping), which i purchased while placing an order, i wanted my money back but comcast customer service is not even accepting that modem back.

I was warned by my friends not to go with comcast because they had bad experience with comcast before but it was all my mistake or i would say "wrong choice".

I don't know how to escalate this to the upper management in comcast.

I was out of town on a business trip. I knew there was some kind of issue with my internet when I could not remotely connect to my home computer. When I returned home from the trip, I was without service to my internet, phone/fax and television. I called the Comcast number and was told that they would get right back to me with a time that a service technician could look at my service. I waited 4 hours and didn't receive a call. I called back and was told that it would possibly be 3 days until they could come. I asked to speak to a supervisor and explained to him that my office is at my home and I was losing business time related to the outage. He was quite rude. I then drove to the local office and was told again that they would call me to tell me when a rep could provide the service. 24 hours later, no call and no service.

This company has been not sending out regular bills to me monthly. (WHICH MEANS I GET LATE/DISCONNECT NOTICES AND PHONY LATE CHARGES) They also have not been POSTING my PAYMENTS!!! I feel my information and or checking account could be compromised.... This is very troubling that they can get away with this sort of thing!I have 2 other complaints pending with them as it is!

When I asked for an adjustment to at least the 19.99 for the 6Mbps I was told that Comcast has only one base rate. This doesn't seem fair at all. Something needs to be done about this cavalier attitude towards consumers.

I signed up for 1 year promo of cable and high speed internet for 24.95 a month. should have realized it was a scam. a technician came out a week ago. did the install. everything was fine. A week later and i can't get comcast internet to stay online now. I called. did live chat. and finally had to reinstall my cricket usb modem. wow. cricket is working and comcast isn't. I guess it's true that you get what you pay for. I'm just glad comcast hasn't charged me as much as the other people on here. I'm giving them 2 more weeks and if they can't get it fixed. I'll switch to qwest. Qwest has a pretty good promo right now too.

On April 20,2009 continuing to the present date,I have been experiencing rolling "blackouts" of internrt service that I pay for from comcast. I have called them 6 times in the last 6 weeks,have had technicians to my home that claim nothings wrong, and yet I continue to have denile of service with no explanation from comcast. Approxiamatley every 5 to 10 minutes my internet connection is "cut off". The TV signal is fine. I continue to pay 30 dollars a month for internet service that is completely unstable with no explanation from comcast.

Does any people still remember when Comcast bought ATT internet it raised up price immediately? I bought my 1st motorola modem and it causes many disconnection after 1-2 years, thus I bought 2nd RCA modem and used another 2-3 years and again I need to reset the modem a few times a day, each call to Comcast is a long time waste. I then turned over to DSL and it works 1-2 years and I reset it only once.

I used to tent their cable modem for a short time then use one I bought from Ebay. after 2 years Comcast suddenly start to charge my rental free and asked me to return my modem. I called in and went in and they checked with warehouse, a lady says I'm correct yet manager says case not completed yet. A bad thing is when I return the rented modem no body gave me a receipt. This time I'm forced to give them my modem and a kind lady did gave me a receipt. But I still keep all paypal records that I may dig out my purchase record.

Comcast charged rental fee on my own modem, and asked me to "return" it.

My internet service with Comcast was disconnected for one year because Comcast claims that I was using too much bandwidth. I had been warned before but person I talked to told me to purchase bandwidth monitoring software. If Comcast wants their customers to stay with in certain limits then they should provide bandwidth monitoring software;I should not have to purchase something like that myself - It should be provided by Comcast. When I opened my cellular account I purchased a specific number of minutes that I can use every month. Whenever I want to find out how many minutes I have used all I have to do is sign into my account and I can find out how many minutes I have used. Comcast does not have any such tool.

We signed up for Comcast in May of 2008. We asked if the price was promotional, who doesn't now, and we remember being told it wasn't. Last week we talked to a Jennifer, and her supervisor, they were going to look up sign up phone call and see if we had asked about promotional price. They also said they would cal us back - like Ii believe that. Today I was told by Amy "the supervisor was unable to pull the phone conversation. These are usually 6 month promotional so don't complain about rate increases."

Well I am complaining. If you look at their ads on their web site we could only find one that said it was a promotional offer. Most of them never mentioned that the offer was limited. Our bill never showed promotional as we saw with our DirecTV bill, it never showed a promotional discount or anything that could have brought our attention to this situation earlier.

I have looked into other Internet providers and they are the only one, that isn't a dial up, available to me. We never signed anything but the work paper that said the installers have fixed any damaged to my yard. My sprinklers were only fixed after 4 days of phone calls. My husband was laid off in January, He was able to get a teaching job quickly, but he is required to have the internet to request a sub. He uses the internet to submit grades. We seem to have no other option for internet except slow dialup.

Why didn't Comcast tell me that when I was signing up for their service? Why does Comcast rely on a local contracter who is not a even Comcast employee to inform of forth coming changes on my bill? I want to know why, when I was on the phone signing up for Comcast internet, that I was never told about the price increase? This is not right! I think that it is totally unfair that when I was on the phone signing up for the internet, a Comcast rep told me it was going to be $42 a month- they never said it was a promotional rate and was going to jump to $72. I think Comcast should tell you that when you are signing up for their service.

I had trouble with internet connection for more than five days. I found that I could not connect internet from May 1st. I waited for the line to come back one day and I reported this trouble on May 2nd, very eary in the morning. At the first call, I was told that I had to change the modem, so I dropped by a comcast service center and change the modem. But the trouble continued, so I called again. At that time I was told that there might be some trouble in our area, so wait for about 4 hours and try connecting the internet. But after 4 and more hours, there was still no internet connection, so I called again. At this call, I was again told that the trouble might be a regional so wait for more time and contact them. But the internet line never came alive.

So I called again the next day (May 3rd) and scheduled someone to come over. Someone scheduled (Tuesday) May 5th for service, which was, according to him, the earlist day possible. On the service day, the person came could not find the trouble and scheduled another service for the next day (May 6th). On Wednesday afternoon, finally, the service people could find the problem. The total time I could not access to the internet was more than 120 hours.

After all of this trouble, I called comcast for asking credit or refund for not being able to use internet for those days, as I told from one of the representatives I talked with. A billing representative I talked with told me that I could get 2 days of credit, which is about 2 dollars something cents. I explained her that the service could not be used for more than 5 days, but she said according to the record, she could just give me 2 days of credit. Maybe they counted only Monday and Tuesday because I reported trouble on Sunday and it was fixed on Wednesday.

I could not use internet for 5 days and also the cable reception was not that good either during the time. I did not hear sincere apology or any care for my inconvenience. I even had to call to get refund, but all I could get was 2 days of credit and that is less than 3 dollars!

I think I have to quit my COMCAST service, and I'll tell all the people I know about this story so that they would know about COMCAST more.

I called Comcast to report an intermediate outage with my high speed internet service and speed problem. The first time I called I was told nothing was wrong. I knew that wasn't true. I have major issues with my line speed and when they come out its early and they said your not going to get any better than that im sorry sir. "WHATEVER" I have never experianced this slow of speed for 6 years of having there sevice at other adresses and if it does not get fixed very soon I am canceling my service and going elsewhere. I have been paying top dollar for crap! and its not worth paying as much as I do to deal with there stupidity. there techs are very unprofessional. if its not my house grab your ladder and check the line in from the pole. I say its pure lazy they look around dont test anything make sure everything is tight then they leave and it messes up again over and over.

I called Comcast to report an outage with my high speed internet service. The first time I called I was told nothing was wrong. I knew that wasn't true due to experiencing it for a while at that point. I called the next morning, I was told the agent saw my signal problem and would schedule a tech visit. She tried to schedule it for Friday but that was "already taken" when she tried. So, the next appointment that would be able to fit my schedule was Tuesday between 5 PM and 8 PM. I did that because my wife and I both work and that is a time I knew we would both be there. The agent came before 3 PM, said nobody was there so the appointment was canceled. I called to complain and was told no appointments for my account were seen but a street service call had been made for my street and he would have tech come to my door. That never happened.

I called today to get an update on what the street call discovered. There was nothing there regarding it and the only help I was going to get was to schedule another service call on Friday between 2 PM and 5 PM which means on my day off, I have to sit in my house and wait for somebody to maybe show up. When I asked for a supervisor I was told supervisors don't take calls. I would need to leave a message and get a call back. Of course I am told, a supervisor couldn't help. It has been a week now with these issues and no resolutions. My account has poor documentation and service calls I requested aren't showing on it.

Comcast is a joke. Their commercials are FALSE and their internet is the worst I've ever had! Either it disconnects half-way through, or it takes 10 minutes or more to connect period!! And getting from page to page is a hassle, I have to continuously refresh the page and retry! I've tried everything, even their MacAfee security which is also a joke, and my laptop is only 6 months old! My hardrive is clean, and it runs smoothly without the internet, but everytime I get online, it's one headache after another. I'm seriously fed up, and their customer service rep. on their online chat disconnected from me after she read my complaint. How rude! They are ignoring my complaints, and have yet to find a solution! At&t is so much better.

We signed a contract with Comcast for phone and internet service in June 2008. Since then we have been continuously overcharged and ignored, even though we saved all contractual documents. When we show up in person at a Comcast store we are dismissed and told to call the 1-800 number.

When we call the 1-800 number we are told they can't help us because they can't see the contractual documents that we have, yet won't provide a phone, fax, or mailing address to send copies to. If this were a small business, it would be an easy legal suit. Comcast is so large and unorganized that each time I speak to someone new most, if not all, of the notes on our account have 'disappeared' and they aren't even sure who I've spoken to before or who made changes to my account.

This is ridiculous. We've wasted countless hours trying to rectify the situation and whenever we are told the situation will be fixed and the credit will be applied to our account, it does not appear and those notes disappear. I am not sure what their employees are paid to do because they can never help us, and sometimes they flat out lie. It's disgusting that big businesses can get away with practices like this. I'm just waiting to receive my credit and cancel service.

Out of the blue, my internet and home phone service with Comcast went out. Occasionally, a quick reset of the modem takes care of everything. This wouldn't come back on. I called the service people--who advertise their availability 24/7--and was told that although they were still there, it was late in the day on Friday and nothing would be done. I was told at first that nothing would be done until Monday. Since the phone service includes 911, I protested. The representative told me my claim had been escalated and that someone would call me the next day (Saturday) and also visit that day to fix everything.

Having heard nothing by nearly noon on Saturday, I called again. A representative tried to reset the system again and then told me--when that failed--that the service people would call me within 30minutes. After an hour, nothing. My service came back on briefly and then disappeared again. I called Comcast again and someone reset the system again and I had service briefly. He apologized but didn't get in touch with anyone at service and more or less hung up before I could ask for a supervisor. My system went down yet again.

I called Comcast and finally someone explained to me that the previous employed had lied to me or mislead me about the way service works and that no one was ever going to just come out the next day or call within 30 minutes. While I appreciated his honesty, when I complained about the lack of 911 service, he told me "You don't want your service on so you can call 911" and continued to refer to my outage as an inconvenience.

No one anticipates calling 911. I've had to do it several times from my home, and I expect that a company that promises services I use for personal, business, and emergency reasons will provide those services and not expect me to wait 72 hours to have them returned. The system has flickered back on, but no one has explained why this happened or made sure it won't happen again.

At this point, I am in an agreement with a cancellation fee before two years, but I feel that Comcast should waive the fee. I'm certainly canceling my service. I'd recommend everyone be very careful about this company. Their promises are tantalizing but their service is reprehensible.

I pay my bill every month for service we cannot enjoy. The cable tv works, but is often snowy when the service is interrupted. I can't conduct my business so have to use a local copy center for internet access. We watch videos and buy the paper since we can't watch TV. They know I don't have any options and are so arrogant when I call for help.

There customer service is the worst unless you off the coast of Somalia and Dealing with pirates. This has not been the only problem with service. Phone has gone down several times. This is also a business line. WARNING STAY AWAY FROM COM CAST.

As I sit here waiting for a supervisor to get expedited service, I'm using my cell phone...of course, at my cost. I've been watching my modem reset every 5 minutes or so for the past hour, rendering internet access and home phone service virtually non-existent. Yes, I made the mistake of getting all 3 services from Comcast. My telephone constantly drops calls so my home phone service...a vital necessity...doesn't work.

Last Friday, on a business call, it dropped 4 times in 1/2 hour. About 2 weeks ago a service call was scheduled but no one showed. I learned that if you're not home to take a recorded pre-service call the night before, the service call is cancelled. It's now been 15 minutes on my cell and no supervisor has answered. As of now, my service is set for Friday morning,,,that's 2 1/2 days with a modem that resets every few minutes and no consistent phone service. This is what you have to look forward to with Comcast.

On 04/03/09 my email was not working so I called comcast they let me know that there was a problem with their service and they appologized. Shortly after that a comcast Tech. showed up here at my home to fix my computer (which by the way I did not order)but since he was here I figured it was a plus since he could now fix the problem, he asked what was the trouble, I explained that my Email was not working so he proceded to try and fix the problem but instead he and someone he contected at comcast decided that the way to resolve my problem was to change my email never asked me if it would be alright.

By doing this they did away with my existing email which by the way I've had for 15 years and all my friends, family, banks doctors and all the businesses I do business with can not get intouch with me. Now Travis said that all I had to do was set up another email account, that is easy for him to say since it was not causing any problems for him. Here it is 4/6/09 in the evening and I still do not have my email back.

They keep telling me they are working on it but nothing has been corrected as of yet.Ive left a message for him (Travis) but I still have not heard from him either. I am very frustrated and upset.I understand that this should never should have happened because no one has the right to change your email with out permission.Someone forgot to tell Travis.

On March 01, 2009, I had a service call by Comcast because of poor Internet service. The Comcast service tech diagnosed the problem as a faulty signal booster and removed the part. The signal booster had previously been installed by Comcast! The problem was fixed; however, Comcast billed us $24.95 for the service call to remove a faulty part they installed!. Between 3/6/09 and 4/6/09 I have placed four calls to Comcast to address this billing issue. I was told by two different customer service representatives that they would call back. To date no one has called and I am still waiting for a $24.95 credit on my next bill.

With comcast, unable to access my email. I get a 400 error and am asked to call comcast or chat with a rep. I click on chat and after 15 minutes am stll not connected. I call comcast to report and get a message that they have a heavy volume, call back later and then I am hung up on.

At the present moment I have been on the phone for approx 2hrs and 16 min.Trying to get ahold of comcast to cancel my internet service. No answer. I thought I would call new service, and would you believe, they answered in less than 5 seconds. Something is wrong here. I am ready to cancell all three services with comcast. The service is very poor.

Comcast Rewards Triple Play offered me a $4.99 movie credit. I was unable to download the form and mail it to Comcast, so I contacted their customer service department, and was told on the phone by the male representative that he would look into why I was unable to download the form, and send me an email. I never received the email and now the form is no longer on the website. I was told that the movie credit was offered to me as a bonus for the services that I receive at Comcast. Please look into this matter for me and thank you in advance.

I've used comcast for internet and have had poor results with the service.I had to buy a new modem so that it would work. Now I've terminated their service and they want the original modem back or they will charge me an additional $40. Since the modem did not perform well(freeze up) and they demand it to be returned, it makes me think that the modem that failed was a used one to start with. They refused the replacement that was working perfectly.

I am tired of Comcast. I work from home as an independent contractor and usually work between 11pm and 3am. Six times in a row now my phone has went dead and my internet connection dropped in the middle of my shift. I called comcast today and they told me it was due to service maintenance and would occur on a regular basis - normally late at night (during my work shift). This is unacceptable to me!

I have used other internet and phone service providers who have NEVER caused any service interruptions due to maintenance. They either need to lower my payments for my service or figure out how other companies do their maintenance without causing these interruptions! It's not like the service goes down for only 10 minutes - it takes hours!

Since this is occurring during my work hours, it is causing me to lose money and also causing my managers to think of me as being unreliable. If it happens again, I may just be out of a job and who needs that right now during this recession?

The comcast claims to provide a very high speed internet service. I have purchased their 12Mbs internet service package. I have also purchased their triple play service which is the most expensive service. I am their high paying customer. I don't mind paying high monthly fees as long as I get quality of service. Lately comcast internet speed is very slow. I tried to call the customer service and they didn't help at all. I kept on calling multiple times and problem hasn't been resolved.

They claim to provide highest internet speed. All their commercial focuses on speed. I am getting 54kbs internet speed. I am paying for 12Mbs. Their customer support was unable to help. I plan to switch to other internet service provider. It is painful to switch service to other provider and waste of my time and money. I have to do this but wanted to file complain for comcast so other people dont' suffer.

This is a follow up to my recent post. After speaking to the head supervisor who was handling my case, she stated that they never received any of my faxes. I told her that I found that very hard to believe. I had verified that the fax number in fact was correct, and we managed to speak on a few occasions. She was up front with me that she was in the phone and TV end of Comcast, but that she would discuss my problems with those in the internet department. I got a phone call from her today, as she had promised. She informed me that they were putting a $250 credit onto my account.

At least this was handled the right way, and they didn't offer me 18 months of a pay channel that I don't watch anyway. Overall, once I put my foot down, which included a 30 day letter of demand from the Massachusetts General Law section, I ultimately got what I wanted, which was for Comcast to pay for my laptop.

I signed up for internet and phone service last October(2008) on a promotional that was represented by salesperson as one price for life package. I have copy of signed order form with the price for life written in and now Comcast wants to renege on the package we purchased in good faith.

I canceled my existing phone service and internet at the time and went with Comcast to save money. Based on the package program cost on my current bill,they wish to charge me an additional $32.91 plus associated tax more per month beginning mid April.

I have had a contract for Highspeed Internet service with Comcast for 5 years. The price for that service has remained constant @ $46.21 a month. About 2 months ago Comcast sent me a notice saying they were charging me the wrong price for my service and would be making changes. I don't remember verbetum what the letter said, but it did say that if I was willing to add Television and Phone to my service package I could get a reduced price on the Highspeed internet.

When I got my new bill, not only did my rate go up, but the megabyte per second speed went down to 4mbps from 6mbps. Plus, they prorated me for half a month?! I believe there are some unfair pricing practices going on. I feel like I am essentially being blackmailed into using Comcast's TV & Phone coverage just to keep a decent price for Highspeed Internet service. I think that Comcast is taking advantage of their monopoly on the Cable access to my community.

I have been unable to get into my email so I contacted comcast only to find out that a few days before they were tying to do an up grade in their smartzone(email) and apparantly something went wrong and now a lot of customers, like myself ares having problems getting in. When I contacted comcast, Which has been 3 days in a row now. First day I was told about the problem and we went through a walk around. It now takes me three steps and at least 3 tried to get into my email. The Second day, I was walked through a delete process of deleting several items, Then in the middle of restarting, everything went dead and I was totally disconnect and I had to call back.

The Second indvidual did the same thing the first one did. Only this time he did give ne a ticket number. He also told me that he was hopeful that this will clear up in a few days. How's that for customer. I am paying good money for what is suppose to be a fast service and they can not get it correct. And per this individual I spoke with it has now been just about a week and the problem is still not cleared.

Paying for a service that I am not getting. I count on my emails to keep in touch with my family that is out of state. Comcast is selling a sevice that they are not providing and are not compensating customers when they make mistakes.

The modem for my internet and home phone use went dead. Replacement for this modem Must be done by a technician and cannot be scheduled for 5 days. Lets supposed not everyone in my house has a cell phone,,, that means NO ACCESS to a device that can provide an emergency call to police or fire dept., if required. Give me back my ATT service! or provide a location to pick up modem. These modems are no different than those that are sold on a shelve at Best Buy! and my 12 year old grandson could and hook it up!

No access to email or phone for my wife at this time, who has used the internet for invites for a party this coming Saturday. ( no, not an emergency, but it sures does dissect someone from the regular world).

I have been in the process of filing a loss claim against Comcast for nearly a month now. I downloaded their McAfee Security Suite that they offer to high speed internet customers. Along with crashing my hard drive and fracturing my registry, I lost my computer for 10 days. I had a Comcast tech come out to the house and within 2 minutes proved to me that it was not a Comcast issue, but my computer was trashed.

I got on the phone with Comcast the day I got my computer back, and told them that a product that they are offering on their website caused my computer to fail. I told them that I felt that the $250 to repair my computer should be given back to me. The woman agreed and told me that the Claims Division will get to me within 72 hours. The claims person, John, did get back to me, and asked me to fax him the copy of my invoice for my repair. I also wrote him a statement of facts as a timeline so he could see what happened. I wrote on my cover letter, Please call me to let me know that you have received all pages in good order.

I never received a phone call back. While trying to get in touch with him again, Comcast is unable to give a direct number to their Claims Department. In fact, I can't find anything online or over the phone for it. I sent the same faxes again, only this time, I made the Call me back statement huge and bold. Again, I never received a call. I had to go out of my way to my local Comcast office, and pleaded with the person to give me John and his supervisor's email address so I could get in touch with them. He does it, and wouldn't you know, the email address is inter-office only and doesn't allow outside email addresses in. Today, I sent a fax in 56 point font saying, Would John or Julie please call me at the number listed below. Guess what, no phone call today.

I am at the point where I think that legal action is my only resort. Their complete lack of customer service is horrendous. I'm not asking them to put a man on the moon, I'm asking them to call me back and let me know that they received my faxes. Claims like this always seem to be lost or we never received it. My next move tomorrow is to call and cancel my service. Maybe then I will get an answer.

$250 for repairing my laptop. 10 days of no computer, and no ability to keep an update of my work status (Union worker) Too many hours on the phone or online trying to get somebody to answer my simple questions, only to get re-routed to another generic 1-800-COMCAST phone number that says the same things to me that I've already heard 5 times that day.

comcast states they have 24 hour tech support, I am trying to get help to get my new computer to access my comcast internet and they hung up on me,I still can not go online with my new computer

I recently upgraded my internet service with Comcast to there 12 MBPS offering from their dumbed down 1 MBPS service. For a week now I have tried to have them show me proof that I am actually getting 12 MBPS. Consistently for the last week, various speeed tests that I have performed on multiple web sites have never produced a download speed greater than 960 KBPS. Comcast reps consistently state that I have the 12 MBPS service but always avoid the question when I ask for proof. I examined all the hardware, checked the connections, I am using there modem, so that is not an issue.

They installed the lines just over a year ago, the computers get higher donwload speeds at other locations (non Comcast). I think they are scamming people by selling a service that they are not actually offering. Selling 12 MBPS when they are only supplying 1 MBPS is wrong. They should be penalized for this business practice if in fact this is what they are doing and should have to reimburse if they have been deceitful in there practices. I am requesting more comments and investigation into there practices...

Major waste of time, performance of my system. There is no physical damage and the economic damage is somewhat intangible. Maybe this is why they get away with it, because they know that the complaint process is cumbersome and most will acquiesce before going to the trouble.

I am facing some issues with Comcast. I started their bundle services from July 2008 at $59.99. After some time the voice quality on the phone was very bad. It has frequent drop calls and sometimes the numbers are not getting dialed also. As a result i want to get it disconnected. When i called Comcast Customer Service, I was told that i cannot do that-if i do i need to pay the same price($59.99) for my comcast internet and that will be a lower speed internet(1X). Right now i m using double bundle with the comcast modem and the monthly bill comes out to be around $70.00 So is it okay that they charge $59.99 for the lower speed internet?

I am asking to disconnect the phone which is having a lot of issues. My next door neighbor is just using the comcast high speed internet and paying only $24.95. When i compared my speed via speed test, he is having the same speed that i am getting. So here Comcast is fooling people-I am getting the 1X speed even when they it's 6X. When i told comcast customer service that this option is available to have only high speed internet rather than both the services, they turned down my request for that also. They say we don't have that promotion now and i have to pay $59.99 even if i just use the so called High speed internet from Comcast. It's irony that everytime i call customer service I get different answers. Whatever they commit on the phone call, they are not ready to follow after a day itself. Very bad experience till now.

My monthly bill from Comcast comes out to be around $70(with a lot of taxes etc..). On top of it because of this bad comcast phone, I need to buy a cell phone which I need to pay around $74 per month. I should have been paying only $24.95 with taxes it comes out to be around $28. So every month I am paying an additional $42.00 more for a lousy phone service.

Arnold is but one of a few poorly trained service representatives we have had to deal with in our relationship with Comcast Cable. We switched to their high-speed broadband Internet service about two years ago. Things were fine until about six months ago when the modum (leased from Comcast) died. Since then we have had to replace the modem twice and had a new cable hooked up to the house by various technician. The latest modem (#3) died a few days ago.

I called their Customer Service and they tried to fix it over the phone and finally said we had no connection. We had two options. A technician could come and fix the problem or we could unhook the modem and take it to a Comcast payment center and have it replaced at no charge. We went to the payment center and Arnold gave us a different modem. I asked if it was new and he said it was a refurbished one from their warehouse. I also told him this was the third modem we had in six months. His reply was that he had also had problems with his modem from Comcast and when he switched to their phone service, no more problems.

We tried to hook up the new modem and power cord. Comcast said to call them after we hooked it up. We got no signal, so we called. We talked to a very nice CSR named Tanya. After several minutes she found out the reason we had no signal, noone had scanned our current modem into their system. She took the time to do this. I also found out that the servic call in which Comcast had installed a new cable to our house (which was supposed to be done at no charge per the technician who did the work) had been charged to our bill.

This work was done in January. We did not receive a statment from Comcast in February. When we did receive the March statement it had a $27 service call and also a late fee of @$6 added onto to our bill. Tanya said we shouldn't have been charged for the service call and waived it. She also waived the late fee and we had always paid our bill on time in the past. We now have a working modem (for how long, who knows).

I took the old power cord back the Arnold at the payment center. He said I noticed that you had a service call and late payment waived from your account. He said, See, we are working for you. I told him we also had to wait for the new modem to be scanned into the system before it could be activated and the only reason the other items were waived is because we called and pointed it out to Comcast. Arnold said, Have a nice day! Are we fortunate to pay Comcast $60/month for this frustration and lousy service.

Each time we have had to contact Comcast, it takes us 2-3 including the wait for either a technician or CSR (who usually speaks English as a second language, which is hard to understand)to try and take care of the problem. We don't get any monetary compensation from Comcast for the time we spend fixing their problems. If we have any other problem, we will be switching to another company. Unfortunately, their service will probably be the same. So sad for the American consumer. A sign of the times.

I have had Comcast service since it first took over AT&T cable. As their product offering increading their service has deterioratad. To the point where pricing goes increases and they limit my ability as a consumer to control my monthly bill.

The last time i moved i was forced to utilize one of thier modems even though i had purchased mine through one of thier speciasls in order to avoid 'monthly modem fees. They also gave me a 'introductory' cable/ internet rate and was told i could modify it in the future as needed. Possible even obtain 'a la carte' services. Today i was told that wasn't possible and could only downgrade to 20 channels for $15 or pay the $60. What? $15 or $60, where is the in between?!!!

Then my internet service is not tiered at speeds, this was never the case before. We paid a flat fee for flat service. It's either $24 for 1mb or $45.95 for 6mb.

Comcast is forcing consumers to bare bone service or excessive pricing. Unless you choose to Bundle all three of their services.

They should NOT be allowed to treat consumers like this!

Financial implications of unauthorized monthly fees and unclear billing practices.

When I moved to a new place I found out they had Comcast High speed and cable. I share the cable with three other people, and only 2 of us have a laptop. About 3 week's ago suddendly I lost all internet access so did my roomate.. I called Comcast a number of times and they are trying to tell me it's my computer, which is very strange since I have a PSP and a PS3 which is having the same problem. After weeks of calling them and pulling my hair out we cancelled Comcast and went to Verizon. We are not going to pay Comcast for something we cannot get.They should have stayed with TV service.

I have had numerous problems related to my internet connection. My service has been accidentally disconnected by Comcast on a number of occasions over the past 12-18 months that required on site technicians. Comcast claims that because I do not subscribe to their other services that it's possible to be disconnected from time to time.

I've also had performance related issues that are ongoing. First I had trouble where I would lose sync throughout the day. After having several technicians on site to diagnose and make adjustments to cabling outside the home my sync issues have been finally corrected. I still have a problem with extremely high latency. The average time to deliver a packet to a local yahoo server (ICMP ping) is anywhere from 150ms to 600ms depending on time of day. I have some packets taking upwards of 2000ms.

I've contacted Comcast technical support several times. In the past 48 hours I have been hung up on 3 times. I have been incorrectly transferred twice. I have spoken with 4 separate technicians who have concluded the following; 1. I don't know, I'm on the wrong package and need to pay more, one I troubleshooted with for an hour with no resolution before I had to get off the phone to attend to other personal matters, and finally one who resolved to have a technician come on site.

I count on my internet connection for work, and personal use. I've lost countless hours to troubleshooting, hold times, productivity down times. I've had no other high speed alternative until AT&T recently launched it U-Verse service in my area. I have schedule to have that installed early next month. I plan to disconnect services as soon as my replacement service is in place.

Having problems with our internet service. Comcast came out a few weeks ago to move the box in hopes of better connection. The modem still does not work. Made appt for technican to come out on 2-15-09. They said I never answered the phone to confirm the appt. They rescheduled it for 2/16/09 between the hours of 8:-00 - 11:00. Called to confirm 2 times. I called again at about 1:15 p.m. and Comcast said I called and cancelled the appointment, which I did not do. all they can do is apologize. I have no service but they still charge me.

I am paying for a service I do not have. Additionally, I have asked people to stay at my home to meet the technician on 2 occassions and Comcast has not shown up. I would like to be compensated for the loss of internet use and for paying a house sitter to be at my home.

Having problems with our internet service. Comcast came out a few weeks ago to move the box in hopes of better connection. The modem still does not work. Made appt for technican to come out on 2-15-09. They said I never answered the phone to confirm the appt. They rescheduled it for 2/16/09 between the hours of 8:-00 - 11:00. Called to confirm 2 times. I called again at about 1:15 p.m. and Comcast said I called and cancelled the appointment, which I did not do. all they can do is apologize. I have no service but they still charge me.

We are very concerned about the practice of updating or changing formats on the website with no explanation of how to use them. For example, the new Smartzone for the Comcast email just showed up one day. There was no explanatiion of how to use it and it is very confusing, especially at first. We were able to figure most of it out over several days but some things needed to be fixed by the service rep and we had no way of knowing that.

After 40 minutes on the phone to Comcast with a service rep, many changes in the format by the rep, and some terse exchanges, we are finally (maybe) able to use our email effectively. This is not an acceptable way to do business. We pay a lot of money every month for this service, and it is inexcusable to make it harder and harder, with no explanation as to how to use the upgrades. You know, there are many of us who did not grow up with computers who really do need a simple explanation when things are changed. This would be the minimum expectation for any business.

my internet has worked half way sence i got it,, my dial up worked better.. i am so disappointed with this internet

i cant do my work online because it freezes and just jumps offline at anytime.

They are quick to try to sell you the service protection plan, from which they get a guaranteed revenue stream. I am not sure but I would like to know if they can manipulate your signal from their remote location because every time I have called for this problem, ironically within a minute of having someone on the line, all the lights on the modem shine solidly! I'm venturing a guess that they cause these situations purposely in order to convince people they need the protection plan and more profit for them!

No consequences so far besides wasted time. But I am curious to know exactly how many customers have experienced the exact same thing, pointing to the shady practices which make comcast so much money.

i signed up for comcast internet for $30a month. upon receiving my bill for the 4th month the charge was $60. i called comcast and they told me that when i signed up $30 was the introductory price and that after 3 months i would be billed $60 regularly. i told them that when i set up the account i was never told that. plus, i had to pay a $50 installation charge. to make matters worse, during the time i was being billed, i couldnt even use the internet!

every month i called and they said they would credit my account when the problem was fixed. the problem was NEVER fixed. the comcast representative stated that since there was no contract they could charge me whatever they wanted. And even though they have record of my account never being used they still billed me for the service. i told the rep that i have six kids and i would never sign into an agreement for $60 a month for internet when i could get it form Verizon for $15 a month. for $60 a month, the internet had better wash my dishes, mop my floors and clean my windows!

i didn't pay the sixty dollars and they put it on my credit report. i feel it was a misrepresentation on their part and i shouldnt have to pay it.

My connection is extremely slow whenever I try to download anything. The only thing I'm able to do at a decent speed is play a video game. Unfortunately, that's not what my entire day consists of. Since the beginning of Jan,2009 my connection has slowed considerably when it came to downloading anything. What use to take less than an hour. I'm now canceling the download because I can't get it to finish within 4 hours.

Whenever I try to e-mail attachments, I've noticed that those particular e-mails have problems getting sent. Non-attachments are sent just fine. I've contacted Comcast several times regarding my connection speed. I've even had them come out and take a look at my modem. However, the last time I scheduled an appointment. They never even showed up. Even after they called me to verify I was home. I waited 2-hrs and they never showed nor called to apologize or re-schedule.

As a result of the constant interruptions in sending out mail, or downloading items. I have had to ask people to wait until I can get pictures printed or burned onto a disc which costs me money that I should not have to spend. It would have been much easier to send to people for them to download for free. In these economic times. I really don't care to spend more than I have to. I already pay for a so-called decent internet connection.

My family and I have had Comcast Hi Speed internet ever since it was made available in our area. We have been very well pleased with the service. We love Comcast's speed, and their very courteous customer support. We could not possibly happier, except maybe if it were free.

I have been using comcast internet service for years now, paying my monthly fee of $33. I use my internet for everything, as a phone, for my emails, to check train or bus schedules, etc. Now, without warning, Comcast has upped my internet bill to over $50 a month, and on my already stretched budget, I'm going to have to cancel my only means of communication. Comcast claims that they upped the bill to cope with new changes they made to my service, but I honestly feel that is a hollow lie to mask the utter greed that motivated this decision.

As a result I will no longer be able to contact family and friends, use my internet based phone, Skype, or access job sites like monster.com. This is a potentially disastrous and utterly stressful situation for me.

I have comcast connection which creeps all the day, somewhat better during night times. Techsupport asked me are you in Apartment or near to apartment?. As I live in Apartment.. Technician says.. I will never get speed I have subscribed for as there will be 1 line shared for entire Apartment..

as a comcast high speed internet subscriber I have complained all the time to co cast rep's that my connection speed are verry slow instead of 5Mbs I only get around 1 Mbs, but since three weeks it escaladed that I only have at random times for a few hours internet connection at all. I call every single day and every time I get a appoligie and they send tech's out to the street sometimes up to two trucks and 5 tech's then the connection works for a few hours and we start over again no connection it is not just me it is the whole neighborhood with about 30 customer and even 10 of there phone customers have no connection they can not even dial 911. they charge a lot of money and provide the most unreliable service I have ever experienced.

as a small bussines owner I do some work over the net but I lost a lot of money because of no connection.

Not sure if this is the right "complaint site" however, my problem is with the new internet change to view our e-mail. What was wrong with the way the site was featured before! I now have to figure out how to view all people in my address book, add them to the e-mail i want to send and then try to find the send button. I'm not extremely computer savy however; isn't the fun in sending e-mails supposed to be fun? Mine, since you've changed the features is not. The font is smaller and I feel more difficult to review. CHANGE IT BACK, if it's not broke, don't fix it please.

I signed up for Comcast Triple Play several months ago and was supposed to get high-speed internet as part of the package for $33/month for a year. My latest bill now has two line items under Comcast High-Speed Internet, both called Blast! one line for $33, the second line for $10. When I called to inquire about the $10 charge, I was told it was part of the high speed internet package. I asked if that is different from the original package I signed up for and she said no it isn't.

I have no recourse but to pay the additional $10/ month. I have nothing in writing that defines the package I originally purchased. Advice to Comcast customers: when you buy a service from Comcast, get an itemized list that defines exactly what is included in your purchase and how much you will be charged for it per month.

I was a Happy Internet User from 4-30-08 to 8-15-08. Wanted to upgrade my system with a Phone system that also included a fax line. Needed this due to starting a small business at home that would also inclulde e-commerce online business.

I was still ailing from this surgery, but made it over to St. Paul and took a another letter of Dispute & Complaint about the Service. I gave it to Kathy P. and she saw I was not feeling well, and promised she would take care of it, and get my sevice back on. When I got home, the service was on, 11-7-08. However, that following Monday, 11-10-08, it was Turned off again. Liz, a Tech came out late that afternoon, to check it out...no Service..she could Not do her job. She called & told them that..they just told her to leave...saying I OWED...a LIE! She apoligized & said to get in touch with the President, and inform him & go from there..she could not do anymore. Again, the never contacted me to get it corrected or nothing. Then I got injured in a accident in November, and could not continue the fight with them.

I did not really recover from these injuries until the new year Jan. 2009. November 26, 2008, I faxed Jeff F., a Letter of Dispute, informing him what I had been through & needed corrected. Then, they finally, began to contact me...but of course I had no phone, no way to be contacted...& was out when they called.

I tried to contact the person, but had no luck. Then when I called them 1-09, the contact person was not there, etc. Then a John P. came out & talked with me., I showed him everything & he said they would get it fixed. That was it. Time..time..nothing. Then, when I finally did get someone, he knew nothing about all of it. They wanted me to PAY again, for another Installation....and I said NO...your system DID NOT WORK CORRECTLY...NO the Equipment was Defective..they changed 3 boxes, before it worked at all. Then on top of that...My modem had been Stolen & taken and zip about returning it.

This has caused me many sleepless nights, Emotional upsetness, brought me to a standstill - I can do absolutely nothing...for my business.

Please HELP!

Comcast broadband Internet access has become so slow and unreliable that any Internet search or browsing has become extremely frustrating and wasteful of time.

I use it for working at home, which means occasional attendance or presentation of webcasts. With the high UNRELIABILITY of Comcast, this has severely affected my work productivity. It will also ADVERSELY affect America's work productivity in this digital age. This is forcing me to look for slower but more reliable alternatives like Satellite broadband, DSL or 3G mobile modem.

I am having a problem with very slow speed on the internet. In the past it turned out that Comcast was upgrading and the service improved. Calls to comcast prove worthless because personnel are not informed of internal service upgrades or problems. Generally, I ask where the operator is located, usually far away and operator is capable of sending serviceman to out home where he informs us that he cannot figure out the problem. This is my last complaint, if no satisfaction, I am moving to another service. I am not alone, neighbors report the same problem since January 14. What has happened to [Comcast]?

About 6 months ago, i started noticing that my internet service would slow or stop. at that point, i called and they told me that the modem needed to be reset and i could do this by unplugging the modem and waiting 10 seconds. that would work, but only temporarily.

more recently, while i've been trying to watch movies via netflix on my computer, the connection would either slow considerably or stop completely. i called again and the operator said my connection wasn't being recognized. to fix that, she suggested i unplug the modem and disconnect the cable for about 30 seconds. that works, again temporarily. this has been happening at least 3 times every time i'm trying to use the computer, regardless of what task i'm trying to do.

I pay for high-speed internet access in South St. Paul Minnesota yet the service I receive from Comcast is frequently slow or completely unavailable at times. I've called and also participated in live chats with customer support. They always assume that the problem is my computer or my router but none of these are problematic and my computer can access a high-speed wi-fi network in other locations. The problem is the Comcast netwok. If I use the connection at 2am in the morning it works fine, if I use it during the day I frequently encounter problems. Comcast is selling a high-speed system that is over-used and therefore not functioning as they describe in their advertising. It's obvious that they must know this but they blame the consumer.

I'm a college professor who needs high-speed access and I frequently work from home. I have no other options since Qwest do not offer DSL in my neighborhood. My work productivity is severely impeded by Comcast's false advertising.

Paying for high speed internet (5 mps) and am getting between 756 KPS and 1.4 MPS. Contact customer service and am told that they show the modem is receiving data at 5 MPS. Disconnected router, rebooted modem, connected each of two available, re-booted computers directly to the modem and still getting slow speeds (1.1MPS). Time to stop paying for high speed broadband and go to ATT DSL, which costs half the money and still provides speeds in excess of what Comcast's high speed connection actually delivers. This is a bad company that cheats its customers and really needs to be put out of business...

Simply being cheated out of money I am paying for service that is not delivered.

I moved to Boca Raton two months ago. I had High Speed Internet for many years. However, in Boca Raton they are advertising High Speed for 34,00 a month. I called them to install mine because the deal was nice. The first day the internet was wonderful. Perfect! Next day I tried to connect but I couldn't. So I calle the number, and they taught me to install it again. However, the connection is very slow, and much different from the first day, and much different from the High Speed Internet I used to have before. The connection being perfect when they came to install it and no connection next day, and a really bad connection after they helped me to install it leads me to think they they tricked me into a deal that they are not willing to honor.

Billing...detailed billing .What are all these service fees...one time surcharges...high speed service charge...Why have a PACKAGE DEAL...to save yourself all the extra FEES?

Meanwhile...my internet goes out,my cable blacks out while watching a movie...call comcast...I speak to someone halfway across the country...local office is 4.5 miles from me. Im given a reason for the black out or frozen channels or no internet...WE ARE WORKING TO UPGRADE SERVICE IN YOUR AREA...Hello...this service isnt available to me and wont be for yrs....Im paying my bills...getting crappy service and being shut down while others are being upgraded? Come on...ALL CUSTOMERS SHOULD HAVE CREDITED TO THEIR ACCOUNTS ALL OF THE SHUT DOWN BLACKOUT OR FROZEN CHANNEL ERRORS..(MADE WHILE THESE UPGRADES ARE BEING DONE)It is appalling how many times this has and is going to happen...and then...why are you paying 31.+ a month already for high speed service...and now comcast is offering it to you for 31.+ for 3 mths...then will whack ya after that for 52+ per month? we are already paying high speed service fee...check your DETAILED BILL.

Loose internet service connection repeatedly. Plus very slow speed caused by reverse flow from median connection to my house even with brand new coax line. Comcast broke two set appointments via two different supervisors Kathy pqu8801 and Peggy PT02. After waiting two different days for techs to show up. I asked for an entire months bill to be credited but they refused. I want insight back...... They treated me as a valued customer. Comcast people just do not care. It is apparent by the bull their communicate from Customer service. Time to find new service Verizon broadband.

Just want to express my extreme dissatisfaction with Comcast's supposed Hi Speed Internet. What a joke for the money paid each month!

august of 2008 i called comcast and wanted to have internet cable installed at my business in lunenburg ma.I am going to rent out the building i am in and the interested tenant needs internet service or the building is no good to him.I also have the pipe in the ground to run the cable from the pole to building when i built the building in 2004.After going back and forth with comcast on the price,installation time for 3 months they told me the price was 700.00+- and i had to pay it up front to get an installation date.I payed it 10/14/08 and since then i have called at least 10 times and i do not yet have an installation date as of 12/31/08.

I have a mortage on this building and renting it out to this company would help me in these economic times. This company wanted to move in november 1st of 2008 so as of right now I have lost 2 months of rent at 3600.00 a month plus extras and a possible loss of a tenant because they have to know if its going to happen or they are going to move on January 31 2009.

I waste countless minutes multiple times each day re-booting my Comcase-provided RCADCM425 cable modem for internet service and my Linksys router behind it. I have identical router set-ups in two other places, both of which use DSL (Verizon in one location and Embarq in the other) and have had zero problems with either for years. I have phoned Comcast customer service but the result is always the same. Within 24 hours I'm back in the basement, rebooting its mdoem and my router. Why does this problem exist?

It is a huge inconvenience to have to walk fromthe thirfd fllor to the basement to re-start everything. yesterday I had to do this 8 times, and might have had to do it more often had I actually bveen continuously using my PC.

Comcast needs to stop advertising for new customers. They can'r get it right. Our phone service, and Internet Service will not go and stays down 70% of the time. Comcast lies! They give untrue reasons for outages and you are out of luck if your service goes down on a Friday! My business depends on the Internet. Comcast, $100+ a month is a lot of money to steal from people. Either ghet with the program or shut your doors! DO NOT GO WITH THE BUNDLE

Loss of wages, worried about needing 911 when phone shuts down, can't get anything done with my Internet jobs.

Lousy service. Internet connection keeps dropping about 20+ times a day. I have to get up from my PC, go to the router and reboot it, and reset up my wireless network. This problem seems to affecting everyone I know. We have no other choice for internet service.

I recently got a computer last Thursday and got Comcast Internet Service well on Tuesday night 12-15 my service went down. I have made several calls with my ticket number CR14848130 to no avail on status all I am hearning is 72 hours...to me that is unacceptable. I just want this complaint to be sent to Comcast to let them know as a comsumer this is not acceptable for a service I pay for and I am not able to use it.

The fact I have conformation's being sent to me and I cannot access my account to confirm or decline.

1)I had sporadic internet service last week, had to schedule service for 12/12 in the evening (I work days). Even though I was home from 5-8, no one came to my house. I called Comcast, and they said it had been fixed. 2) This week I am without internet again. They cannot schedule me until 12/18, 5-8. 3) Since I have been without internet home, I tried to check my email remotely from work tonight. I couldn't get in, called Comcast. It (Smart Zone)is not working all day!!! 4) I tried to get a credit for all of this time, and I have to call in yet again to get it extended to the time when my NEXT service is schedule.

Loss of internet services for 2 weeks. Please credit for one month, due to the inconvenience to me.

This complaint has been resolved, but you should post where others can see it! I also had a problem 2 years ago. I wanted to add their internet service so I went online and looked it up, their website said 19.99 for the first 3 months, so being as smart as I am I took a screenshot and saved it on the computer(for windows just hit the print screen button open a word doc and select edit paste or ctrl v). So I got my first bill and the internet service was 39.99 I called, was passed around for about an hour, got frustrated and hung up, called back the next day and the same thing happened, well I did this for a week, got so mad, I decided to contact the BBB.

Within a week a representative called me from comcast, told me that he was going to refund the total amount I paid for the internet over the 3 month period which was like 120$, I said thank you now go ahead and cancel my services, he had the nerve to ask me if I had contacted them (comcast), to see if they could match the price, I lost it. I politely told the man that I would never do business with comcast again.

With that said my girlfriend just moved into a house and decided to get comcast, after I specifically told her not to, and guess what they told her it would be 19.99 for the first 4 months over the phone (not lucky enough to get a screenshot!), so now I have to go through the process again considering they are charging her 61$ for high speed internet. if you are having a problem with them log on to the Better Business Bureau website and file a complaint, they are paid to investigate, and companies like comcast will reimburse you the money because they do not want negative claims filed with the BBB.

why am i getting so much spam, since comcast installed a new format for getting e-mail. its useless for me to call them, as they just give you the run-around. thank you for listening

I've been with Comcast for over 1500 days, and the day they migrated to SmartZone my 2000 emails were deleted. As an email service SmartZone is a joke. If somebody emails you with images attached and you try to send a reply, it is impossible to un-attach the images from the original email on your reply. Its time to take them to court, and to switch over to Verizon.

After paying $50 per month for over four years the emails I've gathered have all been lost. These included gallery communications which I cannot refer to, and dealings with clients whom I have freelanced for. I cannot begin to calculate the negative consequences this will have on my career.

When I attempted to add Digital Voice and High Speed Internet as a package with my current COMCAST basic cable TV service, I discovered their predatory and clearly deceptive policy as to whether a new customer can use their own modem. While the sales rep. had indicated I would be required to rent a modem ($5/mo. + $50 security deposit)I learned shortly thereafter that a costomer-owned modem could be allowed. I bought one from a local computer tech. who made sure I was getting one with both the internet and phone ports.

Upon arrival for hook-up of my service, the Comcast installer noted immediately that he wouldn't be able use my modem rather than renting one to me. He actually had an identical modem (used) with him as a rental but explained that the only customer-owned modem Comcast would allow would be one which wouldn't actually work in my case (no phone port). He explained that Comcast only allows modems with serial #'s (not model #'s) which they have registered within a specific service district. He was reluctant to offer this explanation but did so as he felt sorry for me after the two calls to his supervisors, at my request, werefully unhelpful. I refused to agree to the modem security deposit and rental as I had a modem which the installer indicated would work fine if allowed by Comcast.

After cancelling the installation I called the West Palm Beach Comcast office and asked to speak with a Customer Service Supervisor. I was transferred to a Sales supervisor who would answer my questions with only one sentence: That's our policy. My complaint to the Comcast Executive Comlaint Center, by e-mail, resulted in a brief form e-mail saying someone would contact me for complaint details. There's been no response. What a fiasco!

Because of Comcast's misleading and deceptive modem rental policy, I have been unable to use the modem which I purchased (to avoid the rental). When I cancelled the installation, Comcast had already transferred my phone service to them and I had to spend extensive time with AT&T to get them back as a carrier and to avoid losing my phone number as AT& T indicated Comcast now owned that number.

Comcast has been unable to correct a computer issue for months. My online bill pay account access was blocked by them(a fact they refused to accept. I then followed their web page instructions on how to restore it. In doing so I made an error and quickly notified them that I did. I was told it would take 24 hours to fix and it wasn't a major problem. Lie number 1. 72 hours later I still could not get into my account.

When I contacted them again they stated it now take 48 hours and be no problem. Which meant they hadn't done anything the first time . Lie number 2. Now the time went from 24 to 48 hours . Lie number 3. Each time I was shuffled around from call center to call center to eventually the chat help. Which is really no help. 72 hours later the problem still was not cured. I work from online. This time nothing was done. Another lie # 4. Again the phone shuffle. Again the passing of the buck to the chat line. This time I refused that.

Luckily I found an agent willing to talk to me and work with me or so I thought. He acted me and talked to the chat line people. He too was ready to explode from the incident. He made promises to follow up and call me and have others call me.... more lies. In truth Comcast hadn't worked on it in every incident. I finally had to send letters threatening to sue before things happened. Then to top it all off when they did the work they it twice requiring me to go back and refill the forms twice to get my account activated.

Then today I go to use my computer and my services had been cut off. I then had to waste another morning trying to get some answers. I was told I could not talk to a supervisor when I had talked to one during previous headaches. More lies. The constant lies has left me wondering what can I trust from these people? I'm still waiting to hear back from a supervisor.

Not having access to make payments was costing me a fortune. Lost time was losing me a fortune. It may have lost me a few clients. Not having the ability to meet my schedules due to Comcast's inability to meet customers needs is an atrocity.

Email went out on Sunday 11/30 at 1:00. I called in a tech call. I was told that technician would call me back by 5:00. They did not. I called back again at 6:03 and talked to Dustin. No idea when it would be fixed - 24 - 72 hours. On Monday, 12/1 3:54 a call came to me that it was fixed. At 4:47 it was not working. I called back to tech support and talked with Josh. He assured me they were working on it. Tuesday, 12/2 it worked intermittently and was working at 10:00 p.m. on 12/2. When I got up on 12/3 at 6:00 AM it wasn't working. I couldn't even log in. I tried Forgot Your Password and it wouldn't take my secret question. I called and they said it would be fixed today. No message was on my machine when I arrived home at 4:45 PM and still could not log in.

I called back. They changed my password. About 15 minutes later, I tried to change the password back to MY password and forgot what they set it to, so I called back. Colby told me that they couldn't tell me what they just set my password to and that they had changed mny password 11 times within the past few days and could not change it again for FIVE days. I have NO OPTIONS BUT TO WAIT FIVE MORE DAYS - a total of EIGHT days with no email. I asked to speak to his boss Tony who was nasty and would not budge on resetting my password. APPARENTLY they keep NO NOTES on what THEY just changed my password to and would not override their default of 11 times to change it.

I have an online store and cannot be notified of sales. The stress of dealing with this situation has made my blood pressure go up to a danger level - extreme headaches and heart palpitations.

My comcast internet connection keeps dropping. I have to re-start the router approx. 20 times in a day. Then i called up for support and a technician was sent in. He checked all the connections to my home and found out that the in-coming frequency from the building cable was low, so he repaired that and also fixed up my Wireless connection. (dont know why the Initial comcast techincian didnt make a Wireless connection in the first place) Anyways, its back to the same old story of rebooting the router...The connection is down again.