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Lesley of Glenashley, South Africa
Just another warranty complaint. Out here is South Africa, we too were sold our Kirby with the Lifetime Warranty (without which we wouldn't have bought it), and naturally, it is meaningless rubbish, and we're expected to pay for parts and labour.
Being stubborn, and having principles, I will not pay the exhorbitant amount asked for (25% of the purchase price of Kirby and Shampooing attachment). I will have to purchase a new vacuum cleaner - one that honestly represents their warranty period. 1, 2 or 3 years warranty is fine, if you are told that upfront.
Although no one likes to be out of pocket, I would like to somehow get the message across to South African consumers who look at your pages, that exactly the same thing is going on with the Kirby warranty here, as in the USA where all the current complaints listed are from.
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July 5 2008
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