Best Buy - Appliances

We purchased four appliances: stove, microwave, washer and dryer. Once washer and dryer were delivered and hooked up, within the first week, we used and found the dryer did not work properly. We called Best Buy and four times getting the runaround before we could get the Geek Squad to come to our home and test the dryer. They confirmed it was faulty and told us we should request a replacement. We did make the request, was promised a call back but did not receive one. We called multiple times over the next two weeks and could not get anyone to talk to us or call us back. Finally, we were promised a new one to be delivered but it did not show up.

On day 30 of my warranty, I went to the store to get my money back. The customer service scheduled the pick up of the washer and dryer for three days later and explained my money would not be credited back to my credit card until after they take possession of the machines. Staying true to their past performance, they never showed up to pick up the machines as scheduled. Not even a phone call. Best Buy's customer service has, without a doubt, ranked as the worst customer service experience I have ever had. I expected so much more of a company like Best Buy. After more than a dozen phone calls and a visit to the store, we are still living with a faulty dryer, backed up laundry, and Best Buy holding on to our money a month after we filed the warranty complaint.

I had shopped around for a couple days for a dishwasher. I really did not want to go to Best Buy in Winston Salem because I have always had terrible customer service there but my husband made me go. We looked and found the one we liked for a good price told the sales clerk we wanted that one (Whirlpool stainless steel dishwasher priced at $399.99). He looked it up and says it's unavailable. When we asked him when it would be, he said in these words: "I don't know." So we asked how we can find out. He went and asked someone else and came back with the same answer: "I don't know."

Then we asked if we could buy the floor sample. He said no because it's an active SKU. Well, then we said if it's an active SKU, then you should be getting another shipment. I guess he got tired of us and pawned us off to the customer service desk where we stood for well over an hour waiting on some answers and they kept saying that no one there has the authority to make that decision about the dishwasher. They finally said they found one in Greenville, South Carolina and would have it shipped but it will take about a week or more. My whole problem is I have worked retail and we were always told that we had to make the customer happy if we wanted them to come and shop with us again. Well, I was not happy standing in that store for almost the entire afternoon with a hungry 7-year old child when it should have only taken about 15 minutes since we knew what we wanted. Do not have the sale price on things you can not get!

I bought a kitchen oven range. I was told that I need to have pre measurement done, before they would take the oven range back, if anything happened. I agreed, and I had to pay $39.99. I gave them Saturday, February 17, for the pre measurement. I called the store. I bought the oven at 10 AM on Saturday, February 17, 2012. I spoke with Nathan, and was asked two very insulting questions. I told Nathan (he told me that is his name) no one called me concerning my appointment time. He continued to ask if anyone called me, and if I checked my voice mail. I told him I won't be calling you, if I heard from them. An hour later, no one called me back, and I called the store and asked to speak with the manager, Jeff.

Jeff said that he would check and call me back. He did call me back as promised ,and told me that they were trying to call me for 6 times, and no one answered. I told Jeff, I am answering your phone now, nothing is wrong with my phone, this is a land line.There was someone in my house all day on Friday and Saturday. No one called, and don't blame the customers for not being home and not answering the phone. I was then told that I have to wait for them to come, and my window of service is 1-3PM. After sitting at home waiting for service, and now I have to wait for another 4 hours. I am not happy with that at all, and I told the store manager. Jeff said "I can refund your money". I said, "is that what you tell all your customers?" He then said he is going to call the contract company back, and check to make sure they have the correct phone number. Yes, they have the correct phone number.

I am spending $1,900.46 with Best Buy, and I was insulted, and was told to go somewhere else to get the oven. The contract company said they have 60 calls they made a day. I told them I am one of the 60 calls they forgot to call, and now I am blamed for not answering my phone. I asked if they can come earlier. They said they are not in Dallas and in Fort Worth. That's one insult after another. What would you do if you were me? I am very frustrated!

I went to the Vauxhall, NJ location to purchase a washer and dryer on Saturday, February 11th in the early afternoon. The washing machine I was interested in purchasing did not have a price tag. I found an employee and he looked up the cost of a Whirlpool top loading washer and it was $449.00. I was also interested in the matching dryer, which was also on sale. He went through all of the features on both machines and we discussed the 18-month free financing, installation of the gas dryer, etc. I told him I had to check with my husband that evening and I would be back tomorrow (Sunday, February 12th) to complete the purchase. I returned on Sunday when the store opened and saw a different price of $509.00 on the washer.

The sales person I found (after much searching) told me that was yesterday's price and all prices changed on Sundays. I asked to speak with a manager and in a most condescending manner, he advised me that there was nothing he was able to do and I should know that Best Buy's sales run Sunday to Sunday. I explained that on Saturday at no time did the original sales person indicate that the price would be changing within hours. Had I know this, I would have either come back that evening or purchased the two items at their sales prices online. His response was that he would have to speak to his staff about this. I am amazed at the difference in the experiences I had in the same store. I purchased a computer with all the trimming, iPod and found my sales person to be knowledgeable, helpful and extremely polite. This time, it was I like being in another store.

I purchased a washer and dryer open box models on Jan 20 2012. They told me there were in perfect shape except maybe a small scratch here or there. He started to show me and marking any scratches. I noticed 2 screws in the front of the washer and asked why they were there (didn't look like they belong). They said that's the way it came.

I talked to the manager and we agreed on a price. FYI, I found out open box could mean anything. I thought it meant the box was opened, display or maybe a scratch. Boy was I wrong.

I found out from LG that the washer never should of had screws there and they checked the serial number and found out it was purchased used and returned, the store did a major repair and had to put screws in it to keep it together.

I called the store and told them it was not acceptable. They did take it back and gave me a new model one step up for an extra 75 bucks for all the hassle (cool deal). When they installed the new washer, they did not balance it. It was jumping all over so I called them back and they were supposed to return in an hour. 4 days later, they come to balance it. They still leave it not balanced.

Then came a third time 3 days later and that guy said the drum was messed up and dryer legs were broken off. I called them and said if the washer needs major repair, I wanted a new one because this one was a week old and barely used. They said, "Let's just call it a day and we will refund your money and you go buy somewhere else." (They did not want my business.)

I spoke to a bunch of managers because of the incident and they all said if I wanted a new washer, I would have to pay more money because they discounted that one (remember this was a brand new unit). There policy is return or exchange for any reason in thirty days. I do like to get a deal but this was all their fault but they're mad at me because I want them to make it right.

I purchased a new $1,950 oven range/stove as a Christmas gift for my wife. Best Buy promised delivery prior to Christmas and provided a delivery date of 12/22 between 7-7. As this is an entire business day, I was forced to take the time off work. I called on 12/21 to confirm delivery and donated our old oven in anticipation of the new arrival. Then, around 10:00 a.m. on 12/22, I received an email that the delivery date had changed without explanation.

I called Best Buy and was told they had no idea when the oven would be delivered and it wasn't their fault, but rather the fault of the manufacturer. They would not contact the manufacturer to discuss the situation and after 3 hours on the phone, no one even apologized for the situation. Now, about every third day, I receive a new email with a new delivery date. We are looking at around the end of January, potentially, for our oven to arrive.

I am writing this note to let you know how your commercials affect young kids like my son who is five, asked me why someone being mean to Santa. It really bothered him. He called the lady pushing the Santa off the roof a bully and I agree why would you use those examples every one my family and myself have seen were mean. I don't believe that is the message are children need to see.

On November 11, 2011, I purchased a washer and dryer from the Avon, Ohio Best Buy. At the time, I explained that my house was under construction and I could not take delivery for quite a while. The salesperson, Lori, was very insistent that I should buy the set and get a delivery date as far in the future as allowable and then if I had to, I could reschedule. We set the delivery date for November 29.

On November 25, I called to reschedule the delivery as my house was not done and I set up delivery for 12-12-11, a Monday. On Saturday, December 10, the washer/dryer was delivered to my home while I was at work. The garage was open (as there were workers in the home installing flooring) on Saturday to try to get the home done on schedule. They dropped off the washer/dryer in the garage.

I arrived to find this in the garage where the contractor was trying to cut baseboards and the tile guy was trying to cut tile. I went to the store and talked to Marty, who assured me that he would set up a time when they could come and install the set and haul off the old washer/dryer. He set up a time of 9am-11am on 12-16-2011 and I arranged for the contractor to be there at that time (I work). They never showed up.

I called the store and talked to Dave. I explained the whole story. Dave called back, saying that he had talked to Marty and yes, Marty had set up the service call but the warehouse had no record of it. I explained that I had 6,000 lb of household goods that will be delivered on the 19th. It is bad enough that the workers had to work outside because of the washer/dryer in the garage. But now, my belongings have to go in the garage and they are being delivered at 8am on the 19th.

I again went into the store and talked to Dave, who said that he would have someone out to my house to install on Sunday, the 18th--so I arranged for them to be there. I get a call at 2pm on the 17th from the warehouse saying that they cannot get there on Sunday, at which point, I told the lady to just come and get the set. I no longer want them. They have to be out of my house in order for my belongings to fit in the garage at 8am on Monday.

I stopped by the store and again, I talked to Dave who said that he doesn't blame me and that he would like to give me a gift card. I don't want a gift card. I don't want to deal with Best Buy ever again. I want someone to call me back, pick up the washer/dryer set and refund my money. At this point, they could give them to me for free and I wouldn't take them. This has been the epitome of bad business and poor service. I will never buy a product from Best Buy again and when I tell people of my experience, many have a similar story to tell. I wish I had gone to the local appliance story first and paid a bit more but gotten good service.

Later October 2011, I visited Best Buy store (LA) and purchased two cases for my iPad to be delivered to my hotel since they did not have in stock. I was told (and it is written on the receipt) delivery within four days. That was time enough for my return to Italy. After a week, I contacted Best Buy to ask about my package (spent $25 in phone bill) to learn that the package was not even processed. I asked UPS, the delivery company, if I could change the delivery address and they said yes. I gave the address of a friend in California and waited. It has been almost two months and no sign of the package.

Not at the hotel, not at my friends. After several emails exchange with Best Buy and UPS, none was able to tell me what happened to the package. Best Buy wants me to chase it with UPS, who says the sender has to look at it. Nobody wants to take responsibility. I want to be reimbursed for what I paid and never received. What should I do? I feel cheated, mistreated and disrespected.

Bought a LG Fridge on Aug 24,2011. On Aug 27th, it was leaking and we thought we didn't set up the water right. We re-did it and then the keypad for the water and ice wouldn't work. Called the Geek squad (extra purchase) to see if they could come look at it. They had a separate company contacted to look at the fridge. The company cancelled three times, finally, came out and replaced the key pad (with no diagnosis). It worked one hour. Called Best Buy, talked with four store managers, had four escalations done (whatever that means). Company to come on Dec 2, oops, then changed to Dec 9th to re-look at fridge and they never showed up. Four months later, still not fixed!

My siblings and I purchased a new fridge for my 80 year old mother who lives with my 55 year old handicap sister. Best Buy delivered 3 days later a fridge that was broken. They sent out a repairman who said it would need to be replaced. We called and they said they couldn't deliver a new fridge until almost 2 weeks later. We said that was unacceptable. It was Thanksgiving week. In the meantime, my mother's food from the fridge is on her patio (she lives in a condo). The food starts to spoil and she has to throw it out. She made 4 trips to Best Buy to try and deal with this on her own. Remember, she is 80 and cannot drive at night. Best Buy was very rude to her and told her that they would send out a new fridge.

It's now been 2 weeks since the initial call of ordering the fridge on line. Her Thanksgiving was ruined, and all her food by now. She waited and waited for her new fridge to be replaced with the broken 'new' fridge. They gave her a delivery time, but decided to change it at the last minute and left this message on her answering machine. She never got it because her answering machine is broken. They arrived while she was gone in the evening. She had waited all day. She had to run and get my sister's medication and was only gone for 10 minutes.

So, to make a long story short, my sister-in-law, who initially bought the fridge, called and demanded some help. They came the next day with her fridge. My mother's name is Louise **. She is just happy to have her fridge, but I feel Best Buy needs to change their customer relations and service. This is not the first time I have had a run in with them, but it's the first time I have filed a formal complaint. I hope someone will help Best Buy's CEO see the problem and set out to fix it. I've even heard jokes about Best Buy's customer service and delivery. Thank you.

When I purchased my 3 kitchen appliances on November 25, I was told the earliest delivery date was December 9. Fine. On December 8, I received a scheduling call, stating my delivery window on Friday was between 4 and 8 PM. 8 PM seems awfully late for a Friday night delivery, especially since I need to have a water line run, and 3 appliances installed. I asked to be placed in the earlier portion of that window. The woman is friendly and says she will do her best.

I got a call at 6 PM, stating delivery will happen around 9/9:30 pm. I called Best Buy, and got pushed around from 1 person to another for over an hour. Just an FYI, it's 9:16 and no delivery yet. These outsourced companies are not monitoring their scheduling appropriately. They are underestimating the amount of time each job takes, and these installers are rushing from one location to another. It is ridiculous that I would pay hundreds of dollars to have multiple appliances installed. My disappointment from this experience is tremendous. Never, ever again, will I buy a big purchase item that requires delivery or installation from BB. Never.

I am fifty (50) years old and I have never experienced such a disappointing sales experience or have been treated as bad as I was tonight. I buy all of my electronics and I refer everyone I know to Best Buy and I also purchase and suggest friends to purchase warranties from Best Buys Geek Squad (I know these are very profitable for Best Buy).

On December 10, 2010, I purchased a Samsung combination microwave, convection, and toaster oven for above the range type install. The range lasted until July 2011 and had to be replaced because of a faulty fan blade. In July, I went to the store, they processed the return, and gave me a new one right out of the box without a problem. Despite being disabled, I had to uninstall the unit, transport the unit to/from the store and reinstall the unit. Last night the unit we received in July failed in the middle of cooking and all of the lights and unit stopped functioning. I waited until this morning and tried new outlets but nothing helped, so I uninstalled the unit.

I went into the North Haven, Connecticut store today and spoke to a really nice associate who asked about the wires and we had a nice conversation. She was able to get an employee from appliances who had trouble finding a unit in North Haven, but found one in nearby Meriden that they could get for me. They both spoke about how to process the exchange so that I could leave the old one in North Haven and pick up the new one in Meriden (same thing I did in July and it would save me some physical effort).

I asked to speak to a manager and I was referred to John **. I asked him if there was anything Best Buy could do for me because I had to remove/transport/reinstall a couple of these units and I am disabled. He asked me, rather rudely with his hands extended outward, "What do you expect me to do?" His rude reply threw me off. So I asked if there was anyway Best Buy could re-install the unit and he said, no. I was more aggravated, but ended the conversation. John then went over and spoke to the clerk for a few minutes and I thought he was going to try and help. Instead, he told her not to process the exchange and instead send it for repair. I told John that by asking for his help, it seems like I ended up in a worse position than I had I not spoken to him and he replied, "Yes, you could interpret it that way."

I also told him that your company processed it with a new one in July and your employees were going to do the same thing tonight and he stated that he didn't care. I told him that it would look better and be better to customer service to apply the service instead of replacing for the next customers and not someone like me who is standing there and already promised something and again, he didn't care and just walked away. I also told him I needed a microwave to heat medical devices I use and I pointed to the wires and device hanging out of my head, he didn't reply. He then had a Geek Squad employee help me, but he said that there was nothing he could do other than send it out for repair.

I was incredibly aggravated and I called Best Buy corporate while still in the North Haven store and was connected with someone with Geek Squad who, after my explanation, seemed supercharged to help me and asked to speak to the manager. After speaking to the manager, the Geek Squad person stated that you and I are not getting anywhere with him, he was rude to me also, so we will have someone come to your house for home repair. Geek Squad transferred me to a company who promised service on 11/28 (7 days).

With employees watching, I re-loaded the microwave onto a shopping cart, wobbled my way out of the store, and with great effort was able to return the unit into the backseat of my car. I drove home and left the unit in my car. When I got in the house, the service company called back to say they couldn't do it on the 28th and they would call within 2 days with a new date/time. Because of the medical issues, I purchased a small microwave so that I could heat the medical devices until the unit can be repaired. Before I entered your North Haven store tonight, I was a little aggravated and I thought I should simply ask the store manager if there was anything he/she could do to help me feel better about these two units failing and all of the physical effort and pain removing/transporting/reinstalling.

I very much hate writing these types of letters, but after my experience tonight, how could I not write one!

We had a new washer delivered with free installation. The delivery men showed up when they were supposed to. But while installing the washer, they broke the valve off to my hot water. There is currently water dripping down my basement wall. And there is no hot water to the entire house, being that it was part of the main line. Best Buy is trying to say that it is my responsibility to have this repaired and that they would reimburse me the money spent. The problem is I don't have the money to have a plumber come out and repair the valve.

I have told them this and all they can say is they can't help me with it. They take full responsibility for the damages but they don't have the resources to have a plumber come and fix it. I've had to shut the water off to the entire house in order for the water to stop dripping in the basement from the broken valve. I have 2 small children and a 3 month old baby in the house. We cannot go without water, let alone hot water. Is there anything that I can do to have them pay for this right away, or am I stuck with no water till I can come up with the money to have a plumber repair the broken valve?

Best Buy has failed to show up twice for scheduled installation appointments for a gas dryer. The staff at the store has been great but the after sale service has been lacking. Worst of all, it has been their failure to notify me that they had unilaterally canceled the appointments on both occasions. Don't buy from Best Buy if it requires installation, they are unreliable.

On Tuesday, I received a call to verify delivery of my stove and refrigerator. I told them that I already received those appliances, but I wanted to confirm the installation of my microwave. It was not scheduled. So, I scheduled it for Friday and waited. Of course, no one showed on Friday 11/4 to install. When I called Best Buy, yet again I was told that the "system" rescheduled my installation for Tuesday the 8th, because the microwave hadn't been delivered yet.

I confirmed that it was delivered and sitting in my foyer. So, after many phone calls and telling and retelling the story, an installer showed on Saturday. He took my microwave out and then discovered the new microwave couldn't be installed (missing parts). He told me that he wasn't required to put my microwave back. So, currently I am using my old microwave in my foyer while it is sitting on top of my new microwave! My fear is that I'm going to have to cook/reheat Thanksgiving dinner in my foyer!

Finally, I was told that I have the microwave exchange and installation rescheduled on Wednesday, Nov 2nd. I received a call on Nov. 1 confirming the delivery but not the installation. So, here I go again trying to get an installation that I paid for. What awful service! No one whom I talked to could straighten this out. I've talked to many people. So now I'm told the installation and exchange is going to take place this Friday. If it doesn't, we plan to return the microwave and ask for our money back and purchase the microwave from Lowe's or HH Gregg. And I promise to tell everyone about this experience while in Best Buy returning the faulty microwave. I have already told many of this poor service and right hand not knowing what the left is doing. What is really angering me is that I would have consequences if I didn't pay my bill on time. But it's okay for them to take my money and not provide the service in a timely manner.

We ordered a GE dishwasher from our local store, who set up a delivery date and installation date. The dishwasher was delivered earlier than scheduled so we had the installation date bumped up. This was in August. The installer never came. They r/s him and he didn't come again. At this point the local store gave us the corporate number and explained they have nothing to do with the installers. Multiple times I talked to customer service who did everything they could to help including put us on 3 way with OPTIMA, the company who hired the installer and nothing has ever helped.

Finally 2 weeks ago after setting up another time for an installation, the installer actually called us, said he was on his way and didn't show up. After talking to customer service representatives again, they said the problem was that he didn't know we were in WV and now they can't find a local installer for us. 3 months later, the dishwasher is still sitting in my dinning room. Did I mention that I also have a 3 and half month old baby that I have been taking care of through all of this? I am sending a letter demanding they take the dishwasher back and give us our money back, but I am afraid after reading other entries that might not happen either. I am appalled that this goes on all over the country.

I ordered a LG W/D on 9/10/11. I paid for it and have yet to receive the product. The order has been on back order for more than 4 times and my delivery date continues to be pushed back. My order was also cancelled once due to Best Buy's computer system and they told me my order was not found and now the LG W/D were out of stock. I complained enough that finally they magically happened to have a set to ship to me by 10/31/11. I received a phone call confirming delivery and then 5 hours later another phone call cancelling delivery and postponing it until 11/28, one month later! I am outraged that they still have collected on my money and have yet to give me the product that I have ordered over 2 months ago! What should I do?

I am fed up. I am out of $80.00 and a day's work. I have a washer that is junk, parts are not in. I am still waiting for a district manager to call me back. I don't feel that Joe's lunch is more important than taking care of a customer that did not get a phone call back after Mato told that I would get a message back. I bought a washer and dryer and I feel that they should last longer than 8 months. I have been treated like ** (sorry about my french).

I am not liking this experience at all. I am sick of the runaround and being told that they can't help me, or I should have bought the warranty. They should last longer than that when you buy Maytag. There is so much more. And I am sick of lies and more reasons why I can't get anybody to help me. What am I to do as the customer? You got my money and I have nothing but a headache. And nobody can help me because of policies. That is a cop out.

Several days after purchase of a new range, an outsourced (non best buy) delivery service refused to remove the old appliance after bringing in the new one. He said my house was contaminated after observing a single bug in the house. His behavior was openly hostile toward me. As they were reneging on the agreement to remove the old item, and as he was hostile toward me, I cancelled the delivery. He left my home. While I was in my living room calling Best Buy to get a refund, he then re-entered my home without permission, demanded I sign a statement that I refused delivery. After signing the statement and he left my home, I returned to my living room to make my call to Best Buy.

I assumed it was over and the delivery truck left. Then, his partner entered my home without permission (should have locked the door the first time!), and walked into the kitchen without talking to me for some unknown reason. I was feeling frightened, wondering if I should call the police, but he then left, again without a word. I let Best Buy know about this, and their email to me suggested that they were supporting the delivery man's behavior, that if he acted the way I described, therefore my house must have been contaminated.

The email from corporate "support" further stated that in order for them to remove any item from my home, I would have to get a professional elimination company to write a statement that my home is no longer contaminated. All based on the hostile delivery person stating he saw a bug on the floor of my home! While Best Buy does a background check on their employees, they do not do background checks on their outsourced delivery persons. I recommend this holiday season, use an alternative to make your purchases or face the risk of someone entering your home that has had no background check.

After canceling my order, I purchased a range from a local family run company. They laughed when I told them the behavior of the delivery staff from Best Buy, stating they never heard of such behavior. They stated they hire their own delivery staff and do background checks. The delivery staff came today, were totally professional and friendly, and they took away my to be retired range without question.

The store was fine. I hate the new washer that I bought. It has an automatic lock and doesn't open easily if I need it to open. It doesn't add enough water to some loads. Sometimes it will have a stain from the liquid fabric softener that I use on the clothes. It's because it doesn't use enough water in the rinse cycle.

We made the mistake of purchasing a vacuum cleaner made by LG. The first one broke within 30 days and we returned it to Best Buy, which they exchanged. The second one has operated fairly well but now the rug cleaner portion has ceased working and the suction of the machine has dropped considerably. I called the 800 number and was transferred around and put on hold almost 15 minutes before first speaking with someone. It took almost 10 minutes to explain the problem to him and he continuously placed me on hold. I requested for a supervisor, was placed on hold, and then disconnected. I called back and finally spoke to an alleged supervisor named ** who stated we had to mail the entire machine back to them and she would send us a container. Meanwhile, we have no vacuum cleaner for our home!

I wasted almost an hour on the phone and learned that LG has no service repair in Florida. Never get an LG product again.

Be careful when buying major appliances from Best Buy online, because it will take, at least one week, to have it delivered to your house.Their ads specifically state that they do haul away of old appliances. They charged me, 66 dollars to have a dryer put in my driveway and nothing more. They would not set it up to see if it works.

They said that Best Buy checks up behind them and if they did it wrong, they would get in trouble. Since when does any American company check after an appliance has been delivered to see if they put it in correctly? They told me to call Best Buy if it didn't work. They refused to haul away my old dryer; they said their truck was "full." I said, "Um...you just took a new dryer off the truck." But they still refused.

I will be buying my fridge, dishwasher and stove elsewhere. Small price to pay for a big lesson learned. The dryer is great, but there is no word from Best Buy after my letter to them. No shock.

On 09/05/2011, my husband and I ordered a Samsung 30" self-cleaning oven and range cord. They told us that it would be delivered on Friday, 09/09/11 from 7AM to 7PM, which was also stated on our receipt. Then on Wednesday, 9/7/11, a computer called to confirm the delivery date as Friday, 9/9/11.

Well, I took Friday off from work to wait on my new stove, but nothing. I never heard or saw the delivery men. Around 5 in the afternoon, getting concerned, I started trying to call the store only to be told that there are 3 people before me. I put my phone on speaker, after 45 minutes of hearing some the same noise over and over, I hang up. Then about 6PM, I tried again to call. Only being on hold over 35 minutes before I gave up and hang up. In the meantime, my husband had his phone at work on speaker trying to call them as well as was on hold for over 1 hour before he hang up.

Then I gave it one more try and pushed the first number they asked for and was transferred to the Newman store. There, I finally spoke with a real person and they told me that my order was on backorder. I could not believe it. After taking a day off work, only to hear that. She said it was scheduled to be delivered on Monday, 9/12/11. Wow! It would have been real nice and good customer service if someone would have called me to tell me this. No, I am still without a stove and I can not take another day off work. To say that I am very unhappy is an understatement. I will be canceling my order and never do business with Best Buy again.

Judy **

I ordered a washer with dryer on 7/21 and they just arrived yesterday, 9/8. The dryer was damaged and it's the wrong color. I read up about Best Buy and realized something that had I known before, I would never step foot into that place. They conspired amongst themselves to make it impossible for you to get a price match on an item if another store is offering it for a lower price. The customer service was the worst ever. We called in at least 10 times to ask for the washer with dryer and one minute they told us that they have everything except the accessories, then the next minute, they don't have the dryer? They lied through their teeth and were terrible at it. Now, we have to wait another two weeks for them to come in. Please, everyone, before you think about going into Best Buy, read up about them to see what kind of shady deals they pull on a daily basis. I'm just shocked at how bad they treat someone who had just purchased $3,000 worth of merchandise. It's pretty disgusting.

I purchased a washer and dryer that was to be installed on 8/19/2011. First installer told me I would need a periscope vent to install, said to purchase it and reschedule appointment.

I rescheduled to be told that I needed a three-to-four vent hose and to reschedule when I have purchased it. I asked the installer if I could ask for him because he seemed to be the only competent person that I had spoken with.

I rescheduled the appointment and asked for installer. Instead, they sent someone named Pablo who came out, installed the washer/dryer partially on carpet and partially on wood floor. I asked him if that would cause them to vibrate. He assured me they would and asked me who told me they would. He was lazy and didn't want to do the job correctly. He took my door down without my consent. I realize the space was very tight, but I would rather he not install it than to do it incorrectly.

I phoned Best Buy and asked them to send someone out because the washer/dryer was making a huge amount of noise. They said they had sent someone out three times and would not send anyone out again.

I called again to allow Stephanie to listen to the noise. It created a very loud vibration. Stephanie attempted to transfer me to repair. I told her the washer/dryer was not broken, but was not installed properly.

I have an appointment with repair on 9/16, the only time I'm available. In the meantime, I have scheduled an appointment with an outside plumber to install it correctly.

Needless to say, I won't be purchasing anything from Best Buy again. I think I can get a better deal on DVDs from Walmart.

Our dryer stopped working but was getting power. We have a warranty from Best Buy. Best buy would not come right away so we consulted an outside repair service. We were told by them that our dryer's control panel needs replacing. We have made 2 appointments with Best Buy for it to be looked at and they have cancelled the last minute both times. We need a dryer. We are without a dryer even though we have a warranty. Best Buy is giving us a run around and seems to have no intention of helping us.

I had previously bought an Optoma PK 301 pico projector from Best Buy in 2010. It worked fine. I got rid of it. I went back this year 2011 and bought the same model. The unit I received had counterfeit guts. The throw ratio was smaller and the battery was fugazi. I vividly remember how big the original PK 301 picture was. The new unit I bought paled in comparison. I returned it and received a full refund. Another person may not know this because they did not use a genuine PK 301.

I am extremely upset and disappointed about the quality of service Best Buy delivery has displayed. We have gone from being excited about ordering our new appliances, and the low prices Best Buy offered, to total frustration and disappointment! We ordered our stuff on 6/5/11, and planned for it to be delivered today, 6/11! The first mistake that was made was that our microwave we were given on 6/5/11, was the wrong color. So, we had to take time again out to bring it back to your store to exchange it. The second (but biggest) problem was that our delivery date was changed somehow, without us being notified. So, we planned and made arrangements for today's delivery, only to be disgusted and irritated by this mistake made by your employees!

This experience has been inconvenient and discouraging. My family has now lived 7 days with out appliances! We were told by 3 different people, the salesperson (Aaron), the manager (Amanda), and a delivery person (Lee) from Best Buy in Princeton, NJ, that we're getting it delivered today! Now, after hours of waiting and making arrangements, we have no appliances. This has turned into a huge inexcusable hassle! We were told by Amanda (appliances manager), that someone in corporate changed the order!

This is a poor excuse. I also asked what she was going to do in order to get us the appliances delivered today. She said she tried and called everyone she could. She stated that the best she could do, was have the order come on Monday, 6/13! I then wanted a discount/refund/ or something to reciprocate the inconvenience your store and employees have caused my family. She said at the most, all she could give us is $50.00. Is that the price you pay to a family who has spent over $1,800 at your store, and has been waiting all day to only find out at 1:30PM, that their delivery has been changed? Unfortunately, this is one of the worst retail experiences, and mistakes we have ever experienced. Hopefully, our order on Monday 6/13/11 will be correct, and conveniently delivered! In the future, we will not be buying anything from your store! I am a very frustrated and sad customer. That's a total of 9 days without appliances.

I purchased an electric dryer online. It was delivered and was told that I did not have the right power source so, I had to cancel the order and Best Buy took it back. I called Best Buy customer service and told them what happened. They cancelled my order and I placed an order with them for a gas dryer. They first told me it would take 24-48 hours to have my bank account credited. My new dryer is delivered, but they also delivered the electric dryer. I had to refuse it a second time. I called Best Buy again to ask what happened. They told me it was not cancelled correctly and they cancelled and told me it would take 7-10 business days for my account to be credited. Well, the dryer shows up again at my house.

I am upset and called Best Buy to ask what happened. They cancelled for the 3rd time and told me that it would take another 7-10 business days for my account to be credited. It has been 10 days from the last cancelled delivery and there is nothing in my account. I called Best Buy and they told me that they were going to send the notes to the credit department and I should wait another 7 - 10 business days. It's been a month and they are just giving me the run-around by telling me the same excuse of their procedures. I am moving out of the country soon and I need to pay for some of my moving expense and the money is stuck!

On July 22, 2003 we purchased a dryer and a (washer Whirlpool brand, model #: gsq9669lw), from Best Buy and we also got the extended warranty (expires July 22, 2011). The last 1 1/2 years, we have many problems with the washer. Best Buy keeps sending the technician out to fix it, and the washer keeps breaking a week later. They keep changing parts on the washer, but nothing change, washer keep breaking within a week.

Today, November 10, 2010 a Best Buy tech from MD appliances came over to fix the washer. He changed a part and he said: "okay, it should be fine now" and he left. I tested the machine, after he left and the washer has exactly the same problem as previously. The motor runs but the bucket does not spin. The difference between today and the other times technician came to fix washer, is that today I've had a camcorder and I did record every single thing.

So I told technician, "you have been here to fix the washer many times, but you never gave me a receipt." His answer was we don't give receipts unless customer asks for it.

Exactly, you're thinking the same thing I am. Best Buy is trying to avoid replacing the washer with a new one, thinking that customer will give up and go buy a new one.

Today, I called back Best Buy and I told them, technician just left and we still have the same problem with the washer and he told me (Nathan, floor supervisor ), we'll send technician again to re-do service. I think what Best Buy is doing, is a very serious violation of rules and regulations of the company and they need to be punished by the law.

On September 21, 2010, we went to the Best Buy store in Baton Rouge and purchased a new GE washer and dryer. We had placed 4 service calls for the washing machine, with the last call being made on October 17, 2010. Every service call was for a different problem with the washing machine. We spoke with a supervisor at 1-888-Best Buy on October 17, due to the ongoing problems with the washing machine, and the fact that the service man who was called out to work on the washing machine made numerous appointments and never called nor showed up. The supervisor we spoke to told us to go back to the store where we had purchased the washer, inform them of the problems, and they would replace the washer with a new one.

I went into the store on October 20 and spoke with the appliance manager. I informed him of the problems, and after telling him, I was not going to have the washer serviced again, he finally began to process the order for the new unit. On the original purchase, we paid the fee for delivery and set-up and the appliance manager was trying to make me pay this fee again, to exchange the defective product that was sold to me from the very beginning.

I then asked him why the delivery had been scheduled for Saturday (as clearly stated on the order). His reply was simply "I cannot answer that question". At that point, I told him I wanted him to go back to the appliance department and find another GE washing machine comparable to the one we had purchased and I wanted it out here this week. I received a call from him yesterday, informing me he was able to locate another unit, and scheduled delivery for tomorrow, October 27.

I cannot begin to express my dissatisfaction and anger with Best Buy in this entire matter. In the month and a half I have owned this new washing machine, I have been able to wash only 7 loads of clothes. I have had to endure the time, expense and aggravation of taking my laundry to a laundromat, when I have a brand new (non-working) washing machine in my home. The actions of the service man called out each time to work on the unit with numerous scheduled appointments with no-shows/no calls and then when he did show, his wife was present with him, were totally unprofessional and rude.

No offer nor apology has been extended by Best Buy in my problems and expenses, incurred with this purchase. If this is what I can expect from Best Buy, I will never again step foot in a Best Buy store and I will inform anyone and everyone of my most unpleasant experience.

I purchased a Samsung Front Loader Washer and Dryer at great expense 3 years ago. First thing I noticed was that the clothes always came out much wetter than with my previous washer. Soon I noticed that the towels always had a sour smell (similar to a dirty dish cloth that had not been washed in awhile). I had a service contract so contacted Best Buy and I must say they sent someone right away and he did a nice job, however he really didn't discover any problems with the machine and instead suggested that I cut down on the amount of detergent I was using and run an empty load with bleach before using it again.

I did both of these things and it was better but still not good. I called back and he came right back the next week and told me to try sending a load of Tang through the washer, which I did with no decent results. He came back again and said that I should not leave the door open so it wouldn't mold and that I should scrub out the whole inside of the washer with a bleach solution especially all the rubber around the doors.

At this point I am saying "Look. I spent a fortune on this stupid washer and I don't think I should be jumping through hoops to get this thing to work properly. I told him I really felt like the problem was that the washer "walked around a lot during the spin cycle prompting it to shut itself off before it had completed the cycles. He tighted down something on the feet and told me to call back if it didn't work. It didn't work so I called back and he came back and told me that the floor was not level and if we leveled the floor that would help. My husband poured a pad for the washer and it just would walk right off the pedestal. I had to stand there and push it back as it spun.

Called again and he said to fill my pedestals up with something heavy and I filled it with books. That helped but still no good. What in the world, does anyone else thing that this is a little ridiculous for something that cost over $2000.00? Another thing, why is it necessary for the silly thing to take an hour to go through a cycle. I miss the days with my old rusty harvest gold top loader.

I totally remodeled my kitchen and wanted new appliances, so I went shopping and got a nice Frigidaire package from best Buy. 3 months warranty from store and 1 year from company. Ha! That's a joke! Exactly 1 day after my 3 months the temperature control panel in the stove gave up and when I called Best Buy, I was told to call Frigidaire, I was on a long distance call for 45 minutes and still have a broken stove in my house. Can't use the oven temp control because it don't work and now if I try cooking on the stove top, it tells me that there is an error and the panel starts beeping. I would like the beeping stove out my house!

Never again would I buy Frigidaire nor would I buy from Best Buy! I am now making it my second job to make people aware of these two companies, and advise them against buying Frigidaire products and to think I almost went out and buy washer and dryer too, so I can have all Frigidaire appliances. I am heading to Sears for my washer and dryer and am getting Maytag or Kenmore.

We bought a dryer and pedestal to go with it. We were told it would be in on Saturday. We got an email that we could pick it up on Friday. We drove an hour in to Manhattan, KS to the Best Buy store. We found out that the dryer was in but not the pedestal that it would be in when they opened up. I went back on Saturday morning at 10:00 am. I was told it didn't come in on my name, but another did and they would give it to me. They changed it on the computer and went back to look for it. They then said a delivery man picked it up by mistake. They said come back in 30 minutes. I did and they said he wasn't back and they would call him to see when he would be back, and come back at 11:00. I did and they said he was delayed, to come back at noon.

I did and he wasn't there. They then said 12:30 and I left and came back. They said he was delayed again and come back at 1:00. I did and he was there. I told them if he wasn't back with it in five minutes, I want my money back. I requested to talk to the manager about the problem with the organization and she said she would fix it. I asked her what they would do to fix the problem with the runaround I received. She did not have an answer. By that time, the delivery man came in. He brought it to my truck. He apologized and said he was sorry, he would have brought it back to the store and he was close by. He said he did not get a call. Your customer service department said he did. I wasted 3 hours going back to the store and lost part of my day off because of the runaround I got from the customer service department.

We purchased the model LDF6920BB, serial # 805KWHX00481. We were told by the salesman that it was top of the line and pretty much a terrific dishwasher. It was, but only for about 6 or 8 months. Then most of the washes left the cups and glasses filled with little pieces of debris inside and dishes were also dirty. I would have to rerun the washer and still they were not completely clean. I finally called Best Buy 2 or 3 times and was given a phone number of 1 of the few repair services that work on these washers. The man came and looked inside the door of the washer and said nothing was wrong with the unit, that it was due to my tap water not being hot enough.

He said I should run my tap until the water registered 120% and to use a liquid detergent opposed to powder. In all the years we have owned dishwashers we never relied on running tap water first. Since then, I have to rely on not only running the water until it is hot, which we have set on 130%, but I also have to heat water on the stove top to boiling and pour it into the washer before starting. Sometimes it cleans and sometimes it doesn't. I even resort to hand washing sometimes because it is so frustrating. This model was over $800. What do we do? We purchased it last 6/25/2008.

Purchased washer and dryer (install included in my price). Install on washer was done illegally, against code. They put the drain pipe into the top of the Clean Out Valve. I have been cited by the State of California Inspector to have it fixed at a cost of $1000. This should be paid for by Best Buy who installed this illegally. What can I do?

We bought a Samsung fridge from Best Buy in 2005 for about $2600. Within 7 months, it had broken twice. The company finally agreed to replace it when the parts needed the second time were going to take 6-8 weeks to arrive. The replacement was damaged and we would not take delivery of it. A new fridge was delivered after a week.

In early May 2010, the fridge was not cooling. We made an appointment with the Geek Squad to get it fixed. We asked the repairman if he could fix it and he said it just needed a new sensor in the fridge side, but he would have to order the part. Two weeks later, the part came in and a different repairman came out to put in the part, but he put it in the freezer side. When we asked why, he told us that's were it was supposed to go. Three weeks later, the fridge side stopped cooling again. We contacted the Geek Squad again and got an appointment a week later.

A different repairman came and told us the sensor in the fridge side needed to be replaced. He ordered the part and we waited again. When the part arrived, we waited patiently for our appointment. The repairman came out and appeared to put a sensor in the fridge side. That was on 7/21. On 7/25, the fridge side stopped cooling again. A repairman came out on 7/26 and stated that the sensor was bad on the fridge side, the same part they had replaced not a week earlier. He told us that either the part was bad or maybe the other guy took out the part, set it next to the new one, and put the old one back in the fridge by mistake. He said he would order new parts and scheduled an appointment for 7/30.

The repairman did not show up in the morning. We contacted him and he said the parts did not come in so our appointment had been canceled. He was surprised no one called us. We called a supervisor who told us that those parts are not going to be available until after August 20. He doesn't think he can help us though, so he wanted to refund our money and let us contact someone else. In other words, go away. We have consistently asked repairmen if they recommended that we try to fix the fridge. They have all indicated it was an easy fix. So, we have gone without a fridge for almost 3 months, have wasted countless hours waiting for repairman, and no one even has the guts to apologize for their mistakes.

I bought a washer, dryer and pedestal on sale and paid cash on 06/28/2010. The driver could not fit the items in my home so they went back to the warehouse on 07/07/2010. I have not been given a refund for the items because the sale was lost when Best Buy and the ware house switched computer systems. I have talked to headquarters, managers and they said it should post soon. So far, it is they said on the 26th of July, they got a return processed and it should be 10 more days of waiting. I been told this before and so I don't believe it until I see it. I do not have a washing machine that works so I cannot do laundry so I bought a smaller machine and spent the rest of the money on other repairs on my home thinking I would soon see the money I used, money that was meant for bills. Now, I cannot pay my bills and I am very stressed.

I have been looking at new refrigerators since we remodeled our kitchen last year. I had finally decided on a Samsung stainless steel side by side counter depth refrigerator. I searched for the best price and found it at bestbuy.com. I ordered the fridge on May 15th and scheduled delivery for June 18th as we had to have a cabinet installed first in order for the refrigerator to fit properly.

I get a call on the 17th saying that they will not be able to deliver it as it is not in stock in their warehouse. Yes, I was very upset as I rushed to get this cabinet installed the day before. They reschedule for July 16th, yes, a whole month later! I accept and wait for the delivery call. On the 15th they call to confirm delivery between 12 and 2 pm. I was very happy. But then I wake up to a message saying, they will not be able to deliver as it is not in stock. I was fuming. I call their 800 number and the woman was very nice. She calls the warehouse and they say that the refrigerator is in their warehouse but they can not deliver it until the 23rd, a week later.

Why? I have no clue. She said, they "promised" it would be on their truck then. I explained my frustrations to the customer service rep who states that upon delivery she will refund the delivery charge. Ok, I give them another chance. I also arrange to have my old fridge picked up on the 24th so that I will get a state rebate.

Well, yesterday, the 22nd, I received a confirmation call. The fridge will be delivered between 11:30 and 1:30 pm. Then, you guessed it, another call comes in later saying it is not in stock. I explain to the caller my previous conversations with Best Buy and she said that they must have been lying as they do not have the model I ordered.

I said they should have had one in their warehouse since May with my name on it. She said, they don't do that. I told her to cancel my order. She transferred me and I cancelled. Today, the 23rd, I went to Sears and they priced matched Best Buy and also gave me an additional discount. And the good news is, they do have the refrigerator in stock and it will be delivered this Sunday, the 25th. I will never shop at Best Buy again. I feel they lied to me numerous times and should have delivered my refrigerator a long time ago.

Ice maker with model no. #LFX25960SB. Today our four-year-old refrigerator is getting its third ice maker. What kind of quality do we get for $2,249? We are not happy. Some kind of adjustment seems fair. We're using the ice from old Maytag of 16 years that is making good ice. Costs to us are not acceptable or fair!

I bought a fridge from the Pineville Best Buy retailing at $2799, 9 months ago. But I paid $1799 due to an internet price match Best Buy honored. The fridge was a rare find as we have a counter-depth space limited to certain fridges, wanted to match our KitchenAid appliances and had French doors. My only few choices were all over $2000 as this size costs more to purchase. I paid an additional $250 for a 5-year geek squad repair/replacement warranty. I had the fridge declared a Lemon from the geek squad at Best Buy and was issued a confirmation number for a lemon replacement.

The Best Buy lemon policy states that they will replace the item with an equivalent model of similar specifications and if they cannot, they will refund you with the current market price not to exceed your purchase price. Well, only one KitchenAid totally equivalent model retailing at $200 less than the retail price of my original fridge has become available, so I called to start the replacement. Well, what I end up being told by Kelly, the operations manager, is that because I paid less when I bought my fridge and got a good deal, she cannot replace it but can only refund my original purchase price which sounds fair.

But this is what resulted from this happening: I got refunded my excellent price I paid of $1800, but I have to add $800 to replace my fridge with a totally equivalent product priced $200 less than the retail price of mine when I bought it. So essentially, I am having my good deal ripped away from me because the item was defective.

I contacted Joe at customer relations and he contacted Kelly to see if anything could be done to evenly replace my declared defective fridge with this only model that could possibly replace it. Kelly told him she would not and he relayed that to me and said "sorry, she will only give you your $1800 back and will not replace it with the equivalent model because you got a great deal when you bought yours". All I want is the equivalent fridge that works and there is one available, but she chose not to do this because I got a good deal the first time. This is poor execution of a policy put in place to protect the consumer from defective products. I understand that refunding my purchase price seems fair but I cannot acquire the same fridge for that price as she won't give me the same deal on a fridge that is actually $200 less retail than the one I bought 9 months ago. Shame on you Best Buy.

We purchased a Samsung refrigerator from Best Buy with fully warranty. Within two years, we have had it repaired at least four times and several parts have been replaced. Currently, we are almost getting an electric shock and extreme heat as we reach in to the fridge. My young kids have been burnt by this already. There is a burning smell and all they told us to do was to run a regular fan 24/7 behind the refrigerator. According to warranty rules, four repairs qualify for a replacement. However, the warranty supervisor, Carlos **, has been extremely rude and in spite of his own technician telling him that he has replaced parts several times on this unit.

The supervisor claims that his system only shows two qualified repairs. The technician had warned me earlier that this is a trick that Best Buy is currently playing to avoid legitimate replacement claims. We are at risk of fire and keep getting shocked with extreme heat every time our hands touch the outside or inside surface of the refrigerator. They will not even get the fan which is needed to replace it in time. Very rude supervisor (Carlos **) and extremely poor customer service. Best Buy is now the 'Worst Buy' in our books and we hope to warn others of the game they are playing with consumers to avoid standing behind their warranty.

I bought Samsung Model RS2556WW. I bought the warranty, thank God. The refrigerator side stopped cooling. The motor froze up. The Maytag repairman replaced the motor. I lost all the food. Next, the motor quit again in a short period of time. Maytag repaired it again. I lost all the food. In a short period of time, the motor quit again. I lost all the food, each time I'm without a refrigerator for weeks. This time, a different repairman came out, Geek Squad. He fixed it.

Next, the water to the ice maker froze up. The Geek came out and replaced a part. Once again, the water froze up and the Geek came out and fixed. I called Best Buy and complained that this was a lemon. After four repair calls, this qualified as a lemon. I keep all repair receipts. They told me they had been out only twice. Since they changed repair companies, they did not have the Maytag logs ins. I informed them that I had all the repair receipts.

After a hassle, I finally got this refrigerator qualified as a lemon. Best Buy replaced it. We had to pick from Best Buy's choice of refrigerators. I did not like much there. But I did like another Samsung. You guessed it, I picked a Samsung. That's me. Fool me once, shame on you, fool me twice, shame on me. Well, my new model is RFG297AA. The ice maker froze up, a new part. Also, the dryer went out, so the ice freezes up under the pull-out drawer, new part.

Now the ice maker is totally frozen up and it needs a new ice maker. The ice is frozen up under the pull-out drawer once again. It needs a new mother board. This is the loudest and worst performing ice maker that I have ever had. When it drops ice, it will wake you up in the middle of the night. They had to replace the pull-out drawer because the plastic broke pulling it out when the ice freezes underneath it.

One word of advice with Best Buy. They need four work order numbers to call it a lemon. I have had to be home four times for four part installs but they only count as two work orders because all repairs were on the two work orders. Get a work order for each individual repair.

I bought a microwave on 5/12/2010 from Best Buy. The salesperson's name was Michael. I was told that it would be delivered on Sat 5/15/2010 and I would be contacted by the installers to provide the delivery time. On 5/14/2010, I was contacted by the delivery people and was told by a woman that they would deliver the microwave on Sat 5/15/2010. At that time, I arranged to be home, setting aside time from the delivery. On 5/15/2010, I received a call stating that they had not receive the microwave and would not be able to deliver it and they would call me when it was received. I then called Best Buy and tried to reach Michael and he was not in so I spoke with a woman who checked the computer and she told me that the microwave had been sent to the warehouse. Also the computer indicated that the Microwave had been received and was there in the warehouse.

I waited to hear from the delivery people as they were supposed to call. After not a word, I called and talked with the salesperson, Michael, and he contacted the warehouse and stated that there was some confusion with the warehouse and installers. I was told that I would hear something on Monday. I continued to wait for some information and received none. So, on Friday, 5/21/2010, I called and talked to a manager, Jeremy who also stated that he would check out what happened to the microwave. He was given both my cell and home telephone and he was to call me back and I never heard from him.

I continued to be patient and got fed up with the runaround and went into the store on 5/24/2010 and talked to a manager. I think his name was Jerald. He checked out the situation and told me that the microwave was on the truck and would be delivered on 5/25/2010 and I would get a call later that day from the installer with a time span for delivery. I was also given a number to call 866-494-0215 if I didn't hear from them. I received none by 6:30 pm, so I called that number and was told that they did not schedule the installers.

At that point, I called the store and was put on hold and then asked for my telephone number to call me back. I then went into the store wanting my money back and canceled the order and was told by manager George that he could not give me a refund because the warehouse was closed and the only one that could give me a refund was Jeremy, manager of that department. I asked when would he be in and he said the next day, he thought about 1 pm. Best Buy would not refund my American Express card and a gift certificate I used to purchase a microwave, delivery fee, installation fee and extended warranty the same day I asked for a refund for a microwave I had not received. They had my money since 5/12/2010 and I requested a refund on 5/24/2010 for non-delivery of merchandise. I was refused a refund and was told I had to wait.

Best Buy has been giving me the run around because they don't wanna replace the washer I bought in 2007. I bought the washer in Mid-2007 and bought a 5 year warranty with it. It has broken more than 3 times and reps have came out and fixed it and according to the no lemon policy the machine is supposed to be replaced after the third time. So I went into the store in Secaucus and spoke to a rep names Keith, he said there is nothing he can do although I told him I paid for a 5 year warranty and service plan. He said he can't help me let me call Best Buy.

So I called Best Buy like 12 times since April 23rd. Best buy is giving me the run around. Every time they give me a service date, it is either cancelled or the rep comes and order a part and no one ever comes and fix it. I had two reps came in and ordered the same part and had no idea that the guy came in and ordered the same part. Best buy told me they can't replace the washer cause they need 3 separate service tickets from one service agency, but they gave my services out to 3 different providers so I couldn't really acquire 3 form one place. They told me to call GE and I called GE and they told me best buy should know who they gave their services out to and should replace the machine. Until now, I still have not had anyone come and fix and or replace the machine. I just got off the phone with Best Buy by the way and I had a service settled for today but the service agent said no one can come til Friday. I don't know why best buy offers warranty and service when they don't provide them and as a consumer that pays for this it is unfair. I have just been getting the run around since April.

I can't wash any on my clothes or my families. I had to pay out of pocket to go to the laundromat. I paid for the warranty and no one has come.

On April 16, 2010, I purchased an LG Washer and Dryer plus I did a second purchase of two matching pedestals, based on the recommendation of the store manager, George. On April 21, 2010, I received the washer and dryer. They promised delivery of the two pedestals on Saturday, April 24. On April 23, 2010, I received a call from the Best Buy store at 9:30pm telling me that we wouldn't be receiving the pedestals the next day. On April 24, 2010, I went back to the store and spoke with George, who told me he'd set up delivery for Tuesday, April 27th. On April 26, 2010, the delivery company called and said they did not receive the correct pedestal so they couldn't deliver on April 27. On April 27, 2010, I called Best Buy, spoke with manager Sofia. I got the same conciliatory blather with a promise of delivery on Saturday, April 30th.

On April 29, 2010, at approximately 9 pm, I received a call from Elsa in the Appliance department. She got a call from their delivery service and they still did not have the correct pedestals so they would not be delivering the next day. I insisted on speaking with a manager and got Linda this time, who promised delivery on Monday, May 3rd. On May 3, 2010, the delivery arrived at 5:30 pm with one correct pedestal and one incorrect pedestal. They left the correct one with the promise of returning on either May 4 or 5 with the other correct pedestal and to set up the washer & dryer. On May 4, 2010, I have attempted three calls to store manager Linda, who has not called me back.

In the interim, I have been in email communication with Best Buy's Corporate Customer Relations Department (Derek). We have exchanged no less than 16 emails starting on April 27th through today, May 4th. The latest report is that I now have to wait until May 10th for delivery of the second pedestal and, at this point, I would highly doubt that it will happen! I have to pay the first installment or will acquire late charges from their finance company, HSBC, but I still do not have use of what I'm paying for. This has been the worst purchasing experience of my life and I'm 60 years old.

I still don't have use of my appliances. I'm still waiting for setup and delivery and I'm still waiting for return phone calls. I will now be turning the matter over to you and will also attempt to bring this to the attention of Best Buy's corporate president. After all is said and done, I'm going on each and every blog I can find with this ridiculous experience.

I called Best Buy about my washer. They sent someone out to look at it. At a cost of 286 dollars, they would repair it. As I have stated in my earlier complaint about the washer only being 3years old, I felt that I shouldn't have to pay for anything. I contacted the Whirlpool company and they told me they have been having trouble with the washers and they will repair it for free. They also told me Best Buy knew of these issues and I should have never been charged.

I contacted the Geek Squad again and wanted a refund on the $100 I already paid. They denied knowing anything about the issues. I feel they were trying to take advantage of me and feel it is very poor quality of service. Best Buy's repair man is the one who told me of such issues. If he knew, why is management denying they knew?

I bought my new machine because it was advertised to be better and save energy. The washer cost more than the older models, but I thought it would work better. Big mistake! Ever since I had this machine my towels smell like mildew. Clothes are as clean with my older washer! I called and all I got was 4 service techs telling me how to wash. I am 48 years old, married, had 4 kids. I was insulted. They told me that I would not get a refund or a trade, even if I paid a difference for a different washer.

I reported this to the Better Business Bureau. Haven't heard back. It is a waste of time and money for me to try to get my clothes clean from this machine. So frustrating! I see LG commercials and I get so mad. Hope this helps get me and the others get some satisfaction. Waste of time, because I wash clothes twice. Small loads for a big machine. Use hot water to try to get clothes cleaner. Ruin colored clothes due to trying to get clean.

I bought a refrigerator from Best Buy. It is 6 years old and they have had to come out and fix the same problem twice in the last 8 months to the tune of $800.00. Best Buy says, "Too bad, we can't help you." What ever happened to a company standing by with what they sell? The last fridge I had lasted 20 years. It's $800.00 out of my pocket.

I went into Best Buy Store #104 in Hawthorne, CA on February 17, 2010 and purchased a LG Washer and Dryer. I wasn't happy that the soonest that Best Buy could deliver the units was March 5, 2010, (Best Buy selected the delivery date, not me). I let it pass.

The morning of March 4,2010, I got a rude awakening when a Best Buy representative phoned to tell me that I would not be getting my washer/dryer tomorrow because the dryer I purchased is not in stock and the soonest that a delivery can now be scheduled is March 17, 2010?! How can I be expected to trust the "word" of anyone representing Best Buy?

I call the store and Tom told me to call customer service at 1-888-. The representative told me I needed to speak with Consumer Relations. There I spoke with two people one of which was Daniel. All I got at the end of that call was, "well, we could contact our Special Orders representatives to see if there's anything they can do"! Why, isn't there anything less you can do? I call back to the store and speak with Tom and the store Manager, Sal. They are attempting to locate a comparable unit, which I can tell you do not exist. Now the salesperson Karl calls me back and tells me that "John" the store manager is offering me $100.00 if I'll just wait a couple weeks. I wrote to the CEO of Best Buy, no reply and no assistance. The clothes are building up. Too bad I have a motorcycle or I'd take my clothes to a Laundromat.

I was told by a Best Buy salesperson that this LG Washer and Dryer would be the last washer and dryer I would ever need. It would last me forever. Well, the dryer has been okay but the washer model WM2277HB has been a problem after the first year. We purchased this in 2004 at $2,200 for the set. I'm not sure we got our money's worth, but certainly don't have the money to pay for a repairman to fix it now. Frustrated.

I purchased a refrigerator in advance on 02/07/10, my deliver date were 03/01/10. On date of my deliver, I get a phone call from Best Buy saying, they do not have the refrigerator I requested, so they delivered something I didn't want instead. I've been calling them since and they haven't respond back to me yet and now they are hanging up on me when I call. They are being totally unprofessional and I didn't receive good customer services.

I ordered dishwasher from Best Buy and it arrived without installation kit. I made mistake to sign off the delivery. I only noticed that install kit is missing later on, when installer showed up. I called Best Buy but they said that it was not their problem, that I signed off delivery receipt and that all they can do is offer to sell me new installation kit.

Also, they claimed that delivery people will disconnect and haul old dishwasher, but when they arrived it turned out that they do not provide old appliance disconnect service, just haul. And Best Buy "certified" installer was not able to disconnect it either as it was an old "hard-wired" dishwasher, not the modern one that you just plug in. I ended up hiring a plumber on my own and took me some time to get reimbursement for the install charges that I paid to Best Buy at the time of appliance purchase.

Install kit is only 30 dollars, but it is the treatment one gets from Best Buy. They questioned my integrity.Why on earth would anybody want second installation kit for a dishwasher? But after reading posts on this site about the humiliation that happened to the others, it turns out that much worse things happened to the other people. I am never shopping at Best Buy again. I will rather pay more at Sears.

I have had the worst day dealing with Best Buy/Geek Squad today.

My 1-year-old Frigidaire front load dryer caught on fire and yes, flames were coming out of the back! I had to put out the fire with a fire extinguisher. I wasn't worried because I bought the $250 extended warranty but what a gimmick! I'm being told that they will clean it out and replace the plastic parts that caught on fire but I have to keep using the same flame dryer and if it catches on fire again, they might replace it. Please help! I am disabled, my laundry is piling up and I have my special needs and children are terrified of using this dryer.

I purchased a GE Profile side by side refrigerator in 2007. By Dec. 2008 the cooling system broke and Best Buy didn't have someone come out for a week! I was living out of a cooler and had a family of 5 to feed. After numerous calls to the warranty center, it finally got fixed. In Dec. of 2009 it broke again. Again, they had to send the part from their operation center, as opposed to letting my hometown technician bring in a part and make it faster. When I would call to see when the part would be coming in, one person admitted that she could see it had been sent but wasn't sure when or how (USPS, UPS, Fedex). IT's ridiculous! Now it has been a little over a month, Feb. 2010 and the cooling system has broken again.

They still haven't issued an authorization code for me to replace the refrigerator. When I call the warranty center, they direct my information to another center, whose phone number they do not have, and tell me I have to wait until I hear back. Business hours, days go by, I am still waiting to get my authorization code. I highly recommend not buying an extended warranty through Best Buy. They offer a nice voice to complain to but offer absolutely no service. I almost question if they try hard to take more time than necessary for financial reasons of their own. When asked if their time frame to complete work has been complained about before, they say no, they are known for being very in tune with their customer base. I don't think they know what they are talking about!

I purchased an LG washer in 2006. It has had several repairs including three since November 2009. The last time the service rep was out was January 27. The service rep gave me a slip that said, "Your exchange has been approved" and that someone would contact me to give me a confirmation number to switch out. He did tell me that it is reviewed and someone would call me in 24 to 48 hours, however, I received a calling a few hours saying they were just going to replace the parts. The service agent and myself recalled that this gasket was replaced once before in '07 or '08. However, the Geek Squad took over this part of the warranty repairs in '09 and they don't have a record of this service repair, so it is basically my word against theirs and I guess the service tech is not willing to say he did replace these parts.

I have been a long time loyal customer. This unit has had over eight service calls for related and unrelated issues. I felt they were really taking care of me by giving me the exchange ticket but then pulling it back and not honoring it. I really feel cheated. Each time they come out, I am giving up half of may day off and the issue is still not resolved. After denying the exchange, they just called to cancel the appointment to put in the parts because the parts are not available, so my washer remains leaking.

Now I have to reschedule according to my next day off which won't be until 2-11-10. I spoke with their customer relations initially on the 14th. She seemed empathetic and assured me they would resolve based on my relationship. She was to call me back by yesterday. Never called. I called back today and was basically told again that they denied the exchange. The last three attempts to repair are counting as one repair, which is not my fault they don't know how to fix and their lemon rule is three repairs and one pending. I did have a repair for this leak in Oct, Nov, Dec and Jan and are pending parts replacement. I believe they should approve their initial exchange request. They are claiming that the tech should not have given me that exchange receipt, but the fact is he did.

I bought LG refrigerator, dryer and washer back on July of 2005. Since then I have had problems. First, the refrigerator but luckily was replaced after a couple of month but the washer and dryer cannot get it to replace. The washer sucks. It does not wash the clothes properly. Clothes come out still dirty, especially the white cloth and the towels, the worst. They come out with the smell as if you had left the clothes wet for days. It doesn't matter how much Downey I add to it, it still smells like stinky feet.

What my problem now is the dryer that it spins but it won't dry and I was told by the 3rd party technician (not Best Buy) that the gas coil needed to be replaced and that it takes about 3 to 5 business day for them to get it and they would place the order on Monday the 21 of December 2009. I called them (3rd party) to find out the status and I was told that they're waiting for Best Buy to send it to them, then I decided to call Best Buy to find out what's going on. I called them back on 12/30/09 and I was told that the order was placed on 12/28/09 when it should be on the week of 12/21/09.

I called again on 1/8/10 very frustrated and I went through the process with customer service at Best Buy over again regarding my issue and again I was told that it has been order on the 6th and it's backorder. I was very upset and request to speak to a manager but she keep insisting that it is backorder. I hang up the phone and called back again a couple of minutes later and requested to speak to a manager and of course I have to go through the whole issue again with each rep that answers the phone and I told him, "If he could read the comments that you people write whenever a customer calls, you'll find out my frustration," and finally he told me that they had tried to order the part but it has been backorder. So I told him how much longer I need to wait in order for the dryer to be replaced. He found out that they did not had a timeframe of how much longer it was going to take and he was going place the request to be replaced and that it was going to take 3 to 5 business day.

As of today 1/15/10, nobody from Best Buy has contacted me regarding the issue. I called them again and the same thing happened that they said the part has been order on the 14th and I told her that last week Mike had placed a request for the dryer to be replaced. She kept reading their notes and find out that they have reviewed it and it won't be replaced and they had ordered the part again. Please I need someone's advice of what to do. How could I have them or LG to replace the dryer and the washer too?

I ordered a fridge online on Black Friday. After that, they sent me an email saying the order is confirmed for December 2, 2009. Then I get another email saying that there is a problem with the delivery date and that I need to reschedule. I called back, and they said the delivery system is down and someone will call back.

After 4 days, Best Buy called me back, stating that the fridge is out of stock and that I could either wait for it be restocked or cancel the order. Every week, I would call back, and they would tell me the same thing and that it would be restocked in a month. Finally, after a month, they told me that the fridge is discontinued by the manufacturer and that they can't fulfill the order. They offered to replace the fridge with a cheaper fridge or give me 10% off any fridge I wanted.

I called corporate after that and complained, and they told me that all they could offer is 10% off. So finally I gave up and called Best Buy again to get the price-matched fridge that they offered me. Now, they refuse to admit that they offered me that or even the 10% off that both the representative or corporate offered me. They told me that I would have to call corporate back and I would have to get their name and info, because they didn't put that into the case notes. I've just give up and will never use Best Buy again for any purchases.

We bought the LFX21980ST French Door refrigerator from Best Buy in March 2009. The unit worked fine for the first 60 days, then it began to show signs of freezing foods in the crisper. We called both Best Buy and LG and reported the problem. Since the unit is less than a year old, Best Buy stated the unit must be repaired under the manufacturer warranty.

LG sent a service man who replaced a control board. The following day after the repair, the unit was still freezing foods in the crisper. After another call to Best Buy and LG, the service man replaced the ice maker, stating the ice making was not freezing properly causing water to leak under the crisper and freeze causing ice to form and freeze the crisper.

With two repairs done and Thanksgiving fast approaching, the unit still was freezing the food in the crisper. Yet another call to Best Buy and LG, the service man came out and replaced a drain tube. Once again, the unit still was freezing the foods in the crisper.

It is now after Christmas, and we placed another call to Best Buy and LG, asking that after 8 months and no success, if they can please replace the unit. "Not so fast," said the LG representative. "We have yet to determine the unit is not reparable or no longer economical to the consumer. In fact, a part is being manufactured that will fix the problem and will be available in March 2010." Oddly enough, that is exactly one year now from the date of purchase. Did I mention it is now Jan 7, 2010 and the part is available in March? What does this say for Best Buy or LG? Neither of them want to take ownership of the problem.

I ordered a washer/dryer stacker kit. Best Buy told me they would give a 2 hour window for delivery. No call was received. Truck showed up, no one home. Part not delivered, but credit card was charged. I attempted to resolve using customer service by phone 4 times along with 1 e-mail. No resolution to date. My credit card was charged for a part not received and I spent over 80 minutes on the phone with no resolution.

called online 5 times everyone keeps transfering and no solution to the isssue. its so frustrating , this is my third time with best buy , first laptop with extended warranty , no solution, second washing machine and now they are selling products that they dont even have and no penalty for doing that.

A service call is very expensive as replacing the frig. itself is also expensive. I am amazed that a frig. this new is already having problems. I thought it was a good brand name and would last. I purchased the frig. om 7/21/06. I do notice that things in the freezer get freezer burn very easily. The noises are getting louder and more frequent.

I waited two weeks for a fridge (we didn't have one) and my washer and dryer and the delivery people came and wouldn't even try to bring them in the house because of the snow. Then when I called to reschedule it took forever to get in touch with anyone and they were being difficult about the next time that they would come back. both ladies were rude and not customer friendly at all. Without a fridge for a longer period of time!

A few days later I received a call from Janell,saying that there was a mistake aand my items were not available. She said that she had found me a better deal on all three appliances, but I needed to get down to the store as soon as possible. I dropped everything and was there w/in the hour. She was not there, and had not left any notes about the problem. I proceeded to explain the entire situation. When they looked up the order they found that there was never a problem, and she had cancelled my order without my consent.

Not only the worst customer service ever, but it is also criminal!!!!

I purchased an LG side by side refrigerator back in 2007 and have had problems with it since 4 months into the process. The refrigerator ice maker continues to jam and the freezer side makes a noise as if it is trying to crank up or something....I have called Best Buy about this situation and they attempted to rectify the problem; however it is now 8 months later and the refrigerator is doing the same thing again and I AM OUT OF WARRANTY!!! Now it is my problem to fix. I was advised that I would have t pay for the labor and the parts of the refrigerator. I will never buy another LG product again. This product needs to be recalled since everyone is having the same issue.

I bought the 46" and PS3 package yesterday. I gave them my money, got the PS3, video game, Blu-ray, scheduled delivery for this week and given a receipt. Today I was called and told that they opened all the boxes and every single TV was "cracked". I would have to upgrade my purchase if I wanted to keep the products they sold me already. When I asked how much the upgrade was, I was told I had to pay another $700 to get a TV. Needless to say, I don't want to do that.

I looked online, saw a nearby Best Buy had the 46 inch, called them to confirm it was there (it was), and was told they were getting more the next day. So I called the original Best Buy and told them I was returning it and why. The salesperson hung up, and called me back to tell me they called the other store and they never had any TV's and they weren't getting any the next day. I called the 2nd store and was told they made a mistake the first time, the online inventory was wrong, and there are no TVs.

Next I asked how long it was going to take to get the TV I had already paid for. I was first told they had no idea. I pressed harder. Then I was told that Sony has to make more TVs and ship them. Ok... Then I was told it would be at least 6 months before I could get the TV that they took my money for yesterday. That's not acceptable either. This is bait and switch only worse - they already took my money.

Consequences - 1) It was advertised, so it's a bit of bait and switch. Especially because they took my money and now want more. 2) They already billed my credit card, so at this point they are holding my money and not giving me what they took my money for.

3) I'm going back to talk to the supervisor, but there is a question of what's going to happen with my now open PS3. It was suggested I have to buy it at full price again since its open, but "they'll have to think about it". In short, to me it sounds like they are telling me I won't get the TV they sold me, and they want me to pay for the PS3 they already sold me.

Possible Best Buy scam. Back on Sept 7, 2009, I tried to purchase a refrigerator on-line but the order, for some unknown reason, would not go through. (It was not a credit card issue.) This was a Labor Day Only special on Samsung refrierator (RFG299AARS SKU:8971525) that included free shipping and a free TV. (I think the TV was 19" Tosheba)

The link on the computer gave a phone number to call which I did and the person agreed to help. I explained I was trying to order on-line but was having problems but wanted to take advantage of the offer which included a discounted price, free shipping, and a free TV. The person agreed to help and we completed the order (order number-BBY01-300482073457). Later I discovered I was charged $100 shipping and when the refrigerator was delivered, there was no TV.

I contacted Best Buy and talked to Sonya. She listened to my complaint and agreed to send my request to the department "Promotions". I asked her to transfer me to a supervisor. She did this by computer and the supervisor (Stewart) was too busy to talk to a customer. I asked her to leave him a message to call me. I also asked for a way to get back in touch with her in case of problems and she gave me a case ID#66386168.

Later when I hadn't heard from the promotions dept I called again and talked to a Charles. He was nice but could not help me so I asked to talk to a supervisor. Charles contacted supervisor (Stewart) again and again he was too busy to talk to me. At this time I am thinking for some unknown reason he doesn't want to talk to me. So we end the conversation.

I wait a few more days and on Thanksgiving day I get a message on my phone saying I didn't earn a TV. The person ends the conversation without a direct number to her of even a number to the promotions department in case I had any questions. At this time I am still out the reimbursement for the $100 in shipping they charged my credit card and getting the TV they promised. When you take into account the lack of communication with the supervisor I am thinking...they know exactly what they are doing...this appears to be very similar to a "bait and switch" scam!

Please HELP! I feel it is very obvious...they are not willing to make good on their promises!

Best Buys customer service is very poor and they should be replaced with employees who knows how to deal with customers. This department is making the reputation of the store suffer. All I want is my refrigerator filter and no one can look into a computer and tell me if the item is on hand. This is very disturbing. I will no longer be contributing to this business.

i placed a bestbuy.com order for a washer and dryer online on Nov 22, 2009. the products were on sale for thankgiving. I got the email confirmation stating that my order will be shipped on Nov 27, 2009. The order number is BBY01-311711060503. When i didn't receive the order till Nov 28. I called 1 888 BEST BUY but to my disappointment nobody picked up my call even after 34 mins in the queue.

Then i went to nearest bestbuy store (Goveners Plaza Cincinnati 45040) to inquire about the same. They assured me that I will be getting a call from bestbuy delivery team to schedule a delivery within next 48 hrs. I waited but still did not get any call regarding shipment. I went to best buy again on Dec 01, 2009 and the associate told me that he has raised a ticket (I spoke with David) with the delivery team and gave me a ticket number There is no cash value. I am out about 150,000 dollars.> (66778287). And again I got the assurance that i will get the delivery scheduled in next 48 hours.

Again, I didn't receive any calls. So I went to best buy again today(Dec 04, 2009) and spoke to Marie B. She told me that the order can not delivered at this time and I will receive a gift card of $75 in next few days! I am really disappointed and angry. If bestbuy had not confirmed my order then I would have gone to nearest Home Depot and bought the same products at the price bestbuy was offering.

Products: LG Washer and Dryer, Order #: BBY01-311711060503, Order Date: Nov 22, 2009, Promised Delivery Date: Nov 27, 2009. Result: no products shipped so far. I have wasted roughly 30 hours making calls and visiting bestbuy outlets. Also, I had a chance to buy the products elsewhere at the discounted price.

Went to Best Buy to purchase a Samsung 26.0 Refrigerator on Black Friday at $1399, when I arrived the price on the Refrig. was $1699, $300 more than the ad. The sales asso, did not care and had nothing but excuses, I spoke to the General Manager Alex, and he was sorry but did nothing to honor the price. Not my fault, honor your ad pricing as you have made me very disappointed and I will take my business elsewhere.

I bought a Sansung refrigerator in March 2008. Its one year old and has quit working. I did not buy the extended warrenty. It needs a condenser (around 400). Best buy will not pay for it nor will it pay for the $600 worth of food that has spoiled. They will however give me a mere 10% on a new refrigerator..The refrigerator costs me $2400. All repair people say the samsung refrigerators are a piece of crap.

We inspected the outside of the unit for any damage and noted any with the salesperson. Delivery was scheduled for 9/30/09. Received a call on 9/29/09 confirming delivery for 4-6:30 pm on the 30th. Unit arrived and was installed; delivery people had me sign their receipt (of which I don't get a copy) and left.

My wife noticed the next day that a new scratch on the right side; didn't think to complain as it was minor (this is a stainless steel refrig.). During loading the refrigerator also noticed four gouges/intrusions in the sidewall of the cabinet (two per side); thinking it was a like this in all units during fabrication as it wasn't cracked or broken, my wife decided to go back to the store the next day and compare. These were not visible in the store while it was on display as there were boxes inside the unit. Upon comparison in the store, the gouges/intrusions were discrepancies on my refrigerator only; my wife and daughter talked to manager and requested a new replacement; instead they were given an additional 20% ($326) refund.

While they were at the store, I proceeded to organize the inside of the refrigerator. When I went to lower the top sliding glass shelf to the next position; the shelf was at an incline towards me and with weight on it, it would slide by itself. Upon further inspection, I noticed that the rails in the back of the cabinet where the shelves clasp onto, were bent. We decided to call the GeekSquad for this repair. We thought that we had gotten a good deal of $1214 for a $2099.99 refrigerator (plus a $100 gift certificate).

GeekSquad arrived 10/6/09; technician agreed new rails need to be ordered. We also notice that the freezer compartment was producing frost all inside due to door gasket not properly sealing. He state he would fix this when he came back with the parts (a heat gun was needed for this repair). I was later notified that he would return on 10/14/09. On that date GeekSquad called and stated needs to be rescheduled for 10/21/09.

On 10/21/09 the technician called and stated he received the rails, however they were damaged and couldn't be used. He reordered for overnight delivery. I stated I was going on vacation and could he come back on 10/31/09. He agreed. I called on 10/30/09 to confirm repairs; only to be informed that the date had changed to 11/6/09 and the rails have now been back ordered. I asked when will they get them and they answered only the technician would know as they are shipped directly to the techs. I asked could you call him, response was email communication only between office and techs. I am now getting frustrated and mentioned I wish I could get a new refrigerator; was told a request would be put in.

On 11/2 or 11/3 GeekSquad called to inform me they are denying a new refrigerator. On same day, I called the store and talked to a manager explaining all. He said he would look into the matter and get back to me. Someone else called later that day from the store and stated I would get a new refrigerator as replacement scheduled for 11/5/09 plus another $100 gift card.

On 11/5/09 delivery of new refrigerator by Julio was made. My wife showed him the other problems I had mentioned of the crisper drawer shelving stubs which stick out from the sidewall cabinet were coming out. Julio checked the new refrigerator and told her three out of four were OK but one was broken. She asked if that could be repaired and he stated NO. He asked if she would accept the unit and she stated NO. He left leaving no card and instructed her to contact the store.

On 11/6/09 call the store and explained the occurance on 11/5/09, and was given a new delivery date of 11/8/09 4-7:30 pm. On 11/8/09 I called the store at 7:45 pm as there was no delivery; found out the store is closed. I called the 24/7 800 number from the internet and was given the delivery number for my area. I called and waited 10 minutes before they answered; the girl researched and told me they are running late and will arrive approx 45 minutes later. I asked why didn't anybody call me to inform me; she said they should have. At approx. 8:45 pm Peter called and informed me that the truck had broke down on the freeway and the new delivery date is not 11/10/09. I asked if I could be notified in the afternoon of 11/9/09 for delivery time on 11/10/09; he said OK.

On 11/9/09 received a call from Best Buy Delivery and was told they were giving me a $50 gift certificate for the inconveniance. I called the delivery scheduler in the late afternoon for delivery time and she said they will call me later; they never did! On 11/10/09 delivery personnel arrived at 7:30AM (ROS #437311032 Driver #11734); at 8:00 am the office called informing me they were on their way; I informed her they were already here.

On 11/13/09 I went to the store to pick up my $100 gift certificate and asked about the $50 gift certificate. Manager mentioned that the driver should have dropped it off with refrigerator (he wasn't 100% sure of this) and instructed Sheila in appliances to call and find out how I would receive it. While she was on hold for a long time, and customers were there to check out appliances, I instructed her she could get back to me anytime and take care of her customers. I gave her my cell number and left.

Sometime later she called and informed me Martha was looking into getting approval for the card and would call me approx within 15 minutes. Martha never did. I called the 24/7 internet 800 number to get the delivery number and was disconnected by on person when I asked the question; called again and a female stated they can't give that out, I explained they gave it to me a couple of days ago, and requested to talk to a supervisor thereupon the called me crazy and hung up; I called back and another person aswered and I requested a supervisor and was put on hold. Enough is enough.

I started to call numbers from memory and got the delivery department on the third try. Myrna researched and found my account and stated it is in process to be mailed to me. Why couldn't Martha given that information; another example of people with jobs and they don't know how to do them.

When I called the GeekSquad and informed them of what the store had done, since the new refrigerator was making a slight noise from the fan, which turned out to be nothing/minor, I was asked for the receipt that was given to me during this exchange. I explained no receipt was given on any delivery.

Why do corporations have employees who don't know their job and make excuses for them; rather than getting somebody else who can do the job. Why do corporations hire delivery companies who can't perform? Why do corporations have departments that don't communicate amongst themselves? BestBuy, how do you stay in business?

This complaint involves damage from a new refrigerator purchase. The refrigerator was delivered on Oct. 10,2009. The delivery company, Spirit Delivery from New Jersy removed the old refrigerator and hooked up the new refrigerator ice maker and water line incorrectly causing a major water leak that ruined a living room and dining carpet and a kitchen floor for an estimate of $8005.51. I spoke with Kurt the manager of the store where the appliance was purchased from and was told to contact the delivery company, and that they would contact me within 24 - 48 hours and send an insurance adjuster. Spirit assigned a claim # 65268326. After repeated phone calls to the delivery company no one called me.

After the first week I began to try and resolve the problem with Best Buys useless customer service department at 888-Bestbuy with the feeling that I purchased the appliance from Best Buy and that they should put some effort into trying to help resolve this issue due to the fact that they contract with this delivery company. I was issued a new claim # 4632-380-747324-6 and was told again that someone would contact me. I made one final attempt on 10/31/09 to speak to the store manager Kurt who told me that he had also made a few calls to try and help. I have repeatedly called Best Buys customer service telling them that the water damage is now causing a possible mold issue and that someone needs to help me with this matter and again I keep getting told that someone will contact me and as of this day 11/12/09 no one has. The damaged areas of my home are not useable. Best Buy is a terrible company that just does not care.

I contacted Best Buy on a Thursday about my freezer. I had noticed that my ice cubes were no longer ice cubes... but just water. When I saw that I checked the fridge. It was not working either.

I called Best Buy Geek Squad. I spoke to a woman, it took several minutes for her to find my 5 year Performance service plan or even my purchase in general of the refigerator.

She asked me several times if I was sure that I had even bought the product from Best Buy. Upon finding it, she told me that I could pick a time between 8 to noon or noon to 5 on Monday. I expressed my concern that I do have a job and have to work during both those times. With hesitation, I made the appointment for 3pm. I rearranged my schedule and got off work early, loosing money, to be home at the time they might be there. 4:30pm on Monday came around... and they had not showed. I contacted Best Buy Geek Squad and was told after having trouble finding my purchase once again, that they have no evidence of a service call or a work order for our family. I reassured them that I had my original receipt and service performance plan and was waiting for them to show up. He told me that all he could do was to create a new work order for us and he would put it as "emergency" status. Meaning that someone would be out ASAP... What the hell? ASAP? We called on Thursday?!!! ASAP would have been coming out Friday morning to fix the problem. He assures us that they will call us Tuesday to schedule a time and the technician will be out on Wednesday...

We are not a wealthy family and every penny counts. We purchased a product and a service plan that lasts an additional 5 years on top of the manufacturer's warranty JUST IN CASE something like this happens. We have lost all our food not only in the freezer but in the refrigerator portion as well.We are out a couple hundred dollars in food and don't have the cash to be spending on more just so it can go bad again. I am frustrated with Best Buy with the initial appointment and the runaround they have given us just to get them out here. Our family has eaten out since Thursday and it's Monday. Not only is it more unhealthy for us to eat out but it is drastically more expensive for us to do so. AND WE STILL HAVE 2 MORE DAYS OF IT!!! It is more than frustrating.

When I initially called Best Buy they say "this call is monitored and recorded for quality assurance." Why can't they find my call??? I have given them the time and the day and the number and the address and the model number...etc. WHAT IS WRONG WITH THEM?

4 years ago we purchased a refrigerator from BestBuy, and was convinced by the sales person to purchase a 5-year "full coverage", "no deduction, no hidden cost, no out-of-pocket" extended service for all parts and labor, all wear and tear, even "pay for spoiled food as a result of power outage"...

Now we have a plastic part inside the fridge that broke and we called their Customer Service, only was told it's not covered. The Supervisor there said if I wanted a technician to come out and see the problem, I will have to pay $100 if he determines it's not covered. I then checked their website and didn't find any "excluding..." language on their "fine prints" so I called them back. This Customer Service representative believes it should be normal wear and tear and should be covered but he doesn't have the authority to determine that. So he sent me to BestBuy's customer relations department. Lady there was very rude and told me "if the fridge is still cooling things, it's fine and no other service will be covered by the service contract".

I was promised delivery on Tuesday 10/20. Best buy called us to tell us delivery scheduled next day Tue then Thurs. when no delivery showed they called to tell us refrigerator cancelled and we would get money back. then we got a call that we would get it delivered saturday. The order was cancelled. They have not creditted our credit card back .

Bought a Kitchenaid Refrigerator with a 5 year warranty from Bestbuy 16 months ago. Compressor went out and refrigerator stopped working. Called Bestbuy 800 number and was called by a appliance repair shop 3 days later. They scheduled and appointment 4 days later.

Repairperson did not speak English and appeared angry. Stated compressor would take 5-7 days to order. Day 9 contacted them. Stated compressor was backordered with unknown arrival date.

Went to Bestbuy where refrigerator was purchased and explained problem. Bestbuy stated "lemon exchange" but would take 3 days for approval. Day 5 went back to store and appliance manager called to push it through. Had to special order same refrigerator and purchase new 5 year warranty for $299. At register, total was $1300. for same refrigerator and warranty.

I refused to pay again for the same refrigerator and asked to speak to store manager. Stated same Bestbuy policy. Recommended another appliance repairman come out and to purchase another refrigerator and return it when mine was fixed. 4 days later the next repairman stated compressor would take a minimum of 2 weeks get because of backorder. Recommended to contact Kitchenaid directly. They airmailed new compressor overnight.

Have been without a refrigerator for 3 weeks now. Lost 3 days of work due to repairman appointments and contacts. Cost of eating out expensive.

I had a repair man come to repair my dryer,on august 20th 2009. As of now I still have a defective dryer. I've called from the second week of the repair till today and the representatives of all the departments seem indifferent and as of yet have not resolved this issue. Previously I had my washer serviced and that took over 8 weeks. I am getting nowhere.

We purchased a Whirlpool Refrigerator from Best Buy in Minnetonka, MN. We also purchased a Best Buy Performance Service Plan. This plan expired on May 30, 2009. Since the day we bought it the freezer section has had ice build up every 4-6 weeks to the point it begins to drain into the refrigerator. This requires we defrost the unit, which also requires we empty the freezer and refrigerator, sometimes resulting in food loss due to spoilage.

We have had at least 3 service calls addressing the same problem, without success. The last 2 service calls I specifically requested the refrigerator be replaced with something the same or similar. That request was rejected. The last service call was made on 6-6-09, and the technician reassured us that whatever he did should fix the problem. We left town for 6 weeks (vacation) only to come home to a freezer full of ice...again. I defrosted the unit again.

On 8-21-09 I called the Geek squad and talked to Lori first, who rejected my request for Best Buy to address the problem. I was told that because we did not report the problem within 30 days, there was nothing Best Buy could do. I specifically requested Best Buy honor the Service Plan even though it had expired because they did this the last time I called. Note: the Performance Plan expired on May 30, 2009 but Best Buy still honored it with a service call on June 6, 2009 presumably for the same reasons I am outlining here.

Since Lori could not authorize a service call, I asked to speak to a supervisor. I spoke to Jason, who also denied my request for a service call. He told me that he had no authority to over-ride the manufacturer's rules of the 30-day work guarantee after a service call. This left me confused since I was talking about honoring the actual product and the spirit of the performance plan given these specific circumstances. He was talking about a manufacturer's rules...this left me confused.

We did not purchase a performance plan with Whirlpool, we purchased a performance plan with Best Buy. Lori and Jason's explanation of a 30-day service call work guarantee makes no sense to me. I am sure there is some good technical explanation but in our view, this has nothing to do with the manufacturer. It has to do with the performance plan.

Even if the over-riding manufacturer's rules are a 30-day guarantee on service calls it seems a bit disingenuous on the part of Best Buy to reject the request for service given the fact that we were gone for 6 weeks. The last service call was on June 6, 2009 even though the performance plan expired on May 30, 2009. Best Buy honored the performance plan then, presumably because the ice build-up in the freezer was a re-occurring problem. The same request on August 21, 2009 was denied.

In essence, we purchased a unit with a specific problem that has never been fixed. The service calls never fixed the problem. We recognize that the intent was to fix it but the reality is that the service calls simply extended time to the point the service plan expired and the problem was never fixed.

Best Buy called today as a follow-up to letter. Ben, a supervisor, advised me there was nothing they could do. This leaves us with a refrigerator that was purchased from Best Buy that has always had a defective freezer compartment. Ben agrees this is the case. Ben also agrees the 3 service calls we have had to fix the same problem have never been successful. Ben's conclusion: I am sorry you feel that way.

My husband and I spent several months restoring our home after Hurricane Ike. We finally were able to order appliances on May 25, 2009. We spent a few hours purchasing a dishwasher, microwave, cooktop, oven and refrigerator. We were told that the appliances would be available for installation anytime after two weeks of the date the order was placed. We received the cooktop within three weeks and then the refrigerator within a month. The cooktop installation went smoothly.

We expected to receive our oven, microwave and dishwasher on June 22, 2009 but were told that the microwave was discontinued after we received a call saying that the oven and dishwasher would not arrive until June 29, 2009. Well, we were moving into our home on July 3 and were not too upset about waiting another week. Unfortunately, the order ended up getting cancelled again. We chose another microwave and continued to wait for a couple more weeks. We finally received a call that the appliances would come the third or fourth weekend of July. The call came the day before the delivery saying that our appliances would come.

Once again, we waited for most of Saturday to find out that the appliances were never shipped from Dallas and that they would not be coming for another couple of weeks. At this point, I asked for the phone number of the Dallas warehouse and called them directly. They informed me that the dishwasher was not discontinued and that my order number and appliances had been disconnected so that the appliances did not have any order number. I was told that the Dallas warehouse would e-mail the managers who could fix this. I was very frustrated that this job fell to me since Dallas said that the Houston warehouse should have taken care of the problem.

After waiting for Dallas to call back for a week, I called Houston again to find out what was happening. Same story as before from Houston, so I called Dallas again. They said that the order was put together and would be shipped soon. It was the first of August, we had been waiting a month for the microwave, oven and dishwasher. A week later we received another call from Houston saying that our appliances would be delivered the second saturday of August. We waited again for several hours and once again the appliances never came because they were never shipped to Houston. (Note: Each time the appliances were not shipped, but we waited at home for them, I had to call the Houston warehouse. They never called to let us know that the appliances had not arrived. Additionally, calling the Houston warehouse was like calling a black hole. The phone rang a few times then I would hear a click, indicating that the service person simply hit the "go away" button. Then, the call would go straight to voicemail. I estimated that I called at least 20-30 times. Out of the 20-30, only 4 calls were answered and each time I was placed on hold for ten minutes while the service person looked for my information and tried to find out what happened to my order.

The Houston warehouse is by far the worst link in the whole chain of this chaos. I left 5-6 voicemails and NEVER received a return call. So, after two to three times of this treatment, I started calling over and over until they answered. If I had not done this, we would still be sitting here with only a cooktop and refrigerator.) Anyway, the appliances were fake-delivered again on the second Saturday of August, wasting five more hours of our time. I called Dallas again and finally spoke with someone who could get the job done. She actually looked in the warehouse for the appliances and told me that all three were physically in the warehouse and had been for a while. So, she made sure to put them on the next shipment. We received our appliances on August 20, 2009 after nearly three months of waiting.

Now, we are trying to have the dishwasher and oven installed, which we ordered on May 25, 2009 at the same time as the appliances. Best Buy conveniently canceled our oven installation and showed that the dishwasher had already been installed weeks ago though we just received it on August 20, 2009. I am so tired of dealing with Best Buy. Most especially, the warehouse in Houston. I will never buy appliances from Best Buy again. The store associates are quite friendly, but other than that, I am extremely disappointed with the whole experience.

I purchased a new LG refrigerator (LFC 25770ST) from Best Buy on July 26, 2009. After a week, the cooling system stopped completely. All the food in the freezer was thawed out--vegetables and meats. The top part doesn't cool either. Best Buy refused to exchange my refrigerator for another one of the same because I purchased mine at the sale price. They wanted me to pay extra for same model(not on sale now). Also, they said I could have a new one(lesser size) of another brand at the price I paid.

On May 29, 2008 I purchased a Samsung side-by-side refrigerator model # RS2530BWP. I also bought the 5 year extended warranty.

On July 14 the refrigerator stopped cooling. I called and was scheduled for service on July 16. The tech defrosted the unit again and ordered a part (the heater)July 17. The part did not come in until July 22 even though it was ordered July 17 and shipped overnight July 21. The tech installed the new heater on July 22.

On the evening of Augst 1, I noticed the refrigerator again was not cooling properly. By Sunday morning it was going fast. I called Best Buy at 9:23 am and reported it. I was told a tech was not available until August 6. I then asked for a supervisor and was assured I will get a call from an area supervisor by 10 am Monday to schedule an emergency visit within 24 hours.

This is in regard to a whirlpool washer that is only nine months old. I've been without a washer for 24 days, called the customer service four times. The first time the technician was suppose to call back and let me know when the parts he ordered will arrive. After a week, I called back and had to reschedule with another company to come by and fix the issue. The new company demanded the purchase receipt and did not even attempt to fix the issue.

I called back rescheduled while the representative, provided the purchasing documents for them. The technician came and said he would need to order parts. I asked if he would leave notes for the next technician so that there would not be any more delays and he said he is not going to do that. I called and rescheduled for the fourth time. The last schedule was Wednesday July 22nd. I waited till 10 a.m. and nobody called to say what time the technician will show up, when I called to follow up the representative said the technician was there yesterday.

To my shocking surprise, the representative had told me some one older than 18 has to be in the house, yet the technician got the keys from the management office and fixed the door hatch assembly, however noticed another piece is broken so when I called to see what time the technician is coming they told me they are ordering the new part and will notify me again when the parts will arrive. I am extremely frustrated with the whole process. I purchased the service plan to avoid such hassles yet I've been struggling for more than three weeks being without washing machine. I don't think Best Buy appreciates it's customers as much as it should. I've purchased all my appliances from Best buy, but now I am so disappointed with the way they handled the washer that will not purchase there anymore.

I purchased a remote start for my car and had it installed with Adam, who is the head person in the department. This remote start burned the computer chip in my car, which is a 03 Town Country Limited. This cost me one thousand three hundred dollars, and some change of which they have not tried to reimburse me for my car. They won't even allow me to talk to the insurance company. It has been over five business days and no one has called, or even so much as to send a letter of intent. I need some assistance in order to bring this issue to a close. My car was damaged. Those wires that were connected to the car for the remote starter burned up the computer in the car.

I bought my Frigidaire electric dryer from Best Buy on November 1st, 2006 along with a warranty. This Memorial Day weekend, it stopped getting hot when drying my clothes. It still tumbles but no heat, which is my only problem. I called to request service either on May 23rd or 24th. I apologize if the dates are not accurate. I didn't think that this problem would persist for so long. Until today, my problem is not resolved. I am very frustrated that I haven't had a functioning dryer for almost seven weeks. I am a chemotherapy infusion nurse at a center in the daytime. My schedule is quite fixed. I work Monday through Friday from 9-5:30pm. Some evenings and weekends, I also work on-call at a level 1 trauma center. I have three daughters; 11, and a set of 7-year old twins. In this house, we wash clothes almost daily. I am telling you this so that you can see the importance of the things in my life and why getting timely and dependable service for my dryer is a small task in this busy household.

Since my dryer has been non-functioning, I have called for service over 18 times either to request it, to complain about it, or to see where in the process I am. I would think that at some point, you all would look at this issue and say, "Gee, I wonder what's going on that this customer keeps calling for the same problem?" Initially, I requested a service center that works on Saturdays or late evenings (past the five o'clock hour) so that I could keep my patients' schedule as smooth as possible. I was assigned to the first service center based out of New Jersey for an appointment on May 30th. At this point, it may help if you pull a log of my calls, if you keep one, so that you can follow along. That Friday, May 29th, they left me a message from the service center informing me that they don't work on Saturdays and they rescheduled my appointment on Monday, June 1st. This was a message. No one talked to me and of course, their office was closed, so I could not call them back to tell them that I could not be home on Monday. I called Best Buy to tell them of the problem. They scheduled me for my 2nd service center to come out on June 6th.

This service center was A&A Appliance. They were based out of Virginia and they came out to my house on June 6th as scheduled. The guy was at my house for 10 minutes. He pushed the start button and turned the cycle buttons back and forth and told me it was fixed. He advised me to not allow my children to play with the dryer. He said that he reset a code and my dryer is working. He didn't give me a receipt until he had already gone outside and I asked him, was I supposed to get any paperwork? (See the attached illegible copy.) He did not check the lint screen. He did not open the dryer. He did not check the vent attachment, nor did anything that I thought would be the basic things to check on a dryer whose only problem is no heat. Nevertheless, I washed a load of clothes and put them in the dryer after he left; after all, he said that the dryer was fixed. Well, you guessed it, two 90-minute cycles and the clothes were still wet. I called Best Buy again. They said that the service center has a 90-day warranty to repair the problem if it still exists. I requested at this point that they assign another company to my problem. I was not pleased with the performance that this service center professional provided and to insinuate that my children play with my dryer and that the problem was as simple as pressing the buttons and turning them was preposterous.

They didn't assign me to another center at this point, so I grudgingly followed their instructions and contacted A&A Appliance on Sunday, June 7th. They said that they would send someone out to my home again. I could not afford to wait until the following Saturday. I asked them if they would come out later in the evening so that I would not have to take off work. They agreed to come out between 6-9pm on Tuesday, June 9th. I only lost an hour of work that day, because I didn't want them to come at 6, and I risked not being there and them leaving. It was a terrible storm coming that evening, so around 8pm, I called the service center to ask if they were still coming. The dispatch that handles the after hour calls put me on hold and returned to the phone to inform me that he would be there shortly.

At almost 9pm, I received a message on my answer service that they would not be coming because my parts are not in. I still have the message by the way if at any point someone cares to hear it. I was wondering did they get their service calls mixed up, because I wasn't aware that I needed parts for my dryer. So again I call Best Buy. Maybe they can figure out what is going on. I requested that my service center be changed. I went through the series of details with a customer service rep from the Geek Squad about the whole thing. On June 10th, I called back Best Buy. The first operator I talked to calls the service center because apparently, they informed Best Buy that my dryer didn't have a problem. The second operator I talked to that day called the service center and they told her they need to order a part for my dryer. I called the service center back the same day and asked to speak to the manager. He said that I need a part and Best Buy has to authorize it for repair. I asked the manager whose name was inaudible, what are the parts and the parts number needed for the repair because I was never informed that my dryer needed any parts. My customer receipt from the repair professional didn't indicate that I needed any further service or parts. He asked me to fax over a copy of my repair receipt. I asked him, "Where is the original?" He informed me that it was with repair person that came to fix my dryer. I asked him how they are ordering something without the information needed to order. Furthermore, my name wasn't on it, only an address.

At this point, the manager was very frustrated with my line of questioning and told me to consult with my warranty repair company. So I called Best Buy again, and informed them of my displeasure with this company, and demanded to be assigned to another company. I asked them to consider the inconvenience I had already been through and please find a company that is reputable, that works after-hours, or on a Saturday. Unfortunately, that was not possible. This brings us to the third company, Greater Metro Appliance, based out of Virginia as well. At this point, I have been to the Laundromat to dry my clothes, which is a waste of gas, time, money, and taking three children to sit there as well. By the way, did you know that some Laundromats have a policy that you cannot dry your wet clothes there if they were not washed there? Neither did I, but I found out from the two in my area, so I had to go even further from my house to find one that did not.

The third service center seemed to genuinely care about the fact that I had such a poor experience with trying to get my dryer which is under warranty fixed by the warranty company. They told me they didn't do after hours or Saturday appointments but they would make my appointment last of the day which is at 4pm. So I had an appointment scheduled for June 17th. I left work two hours early to get home by 4pm. At 4:45-4:55, no one had showed up. I didn't want a repeat performance again, so I called the service center to see if they were still coming to my house. I was told they were and I was even given the repair professional's cell number because the service center was closing at 5pm. around 6pm, I called. He said he was in N.W. on another service call. He would call me back. He did call me back but he didn't get to my house until almost 8:30. I was opening the gate to pull the car out the driveway to go to church when he came. Nevertheless, he came in. He took my dryer apart, tested the parts, and found that the control panel had gone bad. He explained everything in detail, showed me how he knew it was the control panel, excellent service, late but worth the wait. He even apologized for being late. He said that he would send the request to Best Buy for purchase of the part, and he would come back and install it when it came in, which was supposed be about one week.

On Thursday, June 25th, I came home. I had a message from the service center that the part should be in by Friday, June 26th and the earliest it could be installed was early the following week (June 29th - July 3rd). On Sunday, July 5th, I called Best Buy because I want to know what's going on with my dryer. I haven't heard from the service center, and of course, I was being patient I didn't bother them last week. I didn't bother Best Buy. I waited for them to schedule an appointment to come out and install the control panel. The Geek Squad rep I spoke with on Sunday said that he was sending an e-mail over to the service center, and if I didn't hear from them by 12pm Monday, to call back. I worked yesterday. I got home, no messages, and I had my cell with me all day, no messages. I called back again. The rep asked me, "Did they leave a message?" She asked if I had an answer service, and as anxious as I am to get my dryer fixed, I have just about had enough.

Today came, nothing, no message, no missed calls, nothing. I called back again today to be told that typically, the service center takes about 2 days to respond to e-mails, and I'm telling you at this point I am so frustrated that I am going to give you a headache every day until my dryer is fixed. I asked the Geek Squad rep that I spoke with today to send another e-mail over to the service center. She reluctantly did it, because of the 2-day rule, but I explained to her part of the story. I asked her could she send the e-mail anyway to at least make me feel like they are genuinely trying to resolve my issue. I have never had this experience with Best Buy. Normally, you are on point, proficient. I actually thought you cared about the satisfaction of me as a customer, but during this entire period, I have only had one call from you to follow-up on this issue, and that was when you received two conflicting stories from A&A Appliance about whether my dryer actually had a problem. And at that point, I was told that if the next service center doesn't find a problem with my dryer that I would be billed for the service call. I told that rep that particular day, that if the dryer doesn't heat, which is the main function in case she didn't know, that there is obviously a problem. Anyone can figure that much. So I am asking at least, can you:

5. Keep a log of repeat calls for the same issue, after 3 calls follow-up implement a plan to resolve the issue.

It is so easy for a disgruntled customer such as myself at this point to speak negative of your warranty program to other customers, or post it online for all to see, and you lose customers. I actually like Best Buy and I have had nothing but good experiences in the store. In the last two years, I have bought my washer, dryer, refrigerator, and digital camera, (not to mention numerous CDs, DVDs, my iPhone, my daughter's cell phone without a warranty, but I am a frequent shopper there) all with the warranty you offer. Although I don't feel confident in purchasing another big ticket item from Best Buy again, I won't allow this experience to impact me in such a way that I would not post something negative online about the store that would potentially make other consumers think that this problem exists all the time, because I'm sure this doesn't happen often, or at least I hope not. If you could please find the time to follow-up on my issue it would be greatly appreciated.

I have purchased a washer, dryer and a refrigerator at a total cost of more than 5000 dollars from Best Buy in October 2008. All of the utilities were top of the line, so I did not expect to have any problems with them. Oh well, not with the electronics itself, but with the installation, I did. So because of someone putting the drainage pipe in the wall without actually making sure it was secure, my washer dumped all of the water that it had in it during a wash on the floor, my brand new Brazilian teak hardwood floors!

What was going on that I did not know was that from the vibration of my washer, the pipe was slowly getting out of the wall socket and, after around 8 months, fell on the floor and just flooded the house. So as every consumer does, I called Best Buy to file a complaint, to get somebody to come and fix the problem, and needed a damage inspection for my house. I got the complaint okay. Of course, nobody actually paid any attention to it.

As for the repair of my washer, I had scheduled a date for a Geek Squad person to come; they did not! I had to wait two weeks for my washer to be installed the right way so I can do my laundry. The explanation was that they misprinted my zip code so that is why nobody came and I had to wait an additional week for them to come and fix their own mistakes. The repair guy confirmed that the pipe was out of the wall socket and sent me a receipt for the repairs and the causes of what happened.

Meanwhile, all those events I had been trying to file a claim so I can receive compensation for my hardwood floors, and for somebody to come and check for mold and to inspect my AC system. Well, I have been dealing with Best Buy's insurance company for 3 weeks and I got only one phone call and one email for the whole time, saying that they are informing their delivery company for the claim and that was it! I had talked on the phone with numerous people, even got laughed on the phone during one of that conversations. I was offended by a lady suggesting that I am trying to deceive them as the whole thing happened 8 months after I purchased the washer.

So it has been more than 3 weeks now, two of which I was unable to do my laundry. I have been walking on bumps of floor because of the flood. Nobody actually listens to me and I am getting extremely frustrated. The only ways that I can explain that behavior from Best Buy is that probably because I am trying to deal with them on the phone and I also have a slight accent, they might think that I will get tired and go away. Well who is going to pay for my floor?

Now my plan is to call the district manager for Colorado and talk to him as this is getting ridiculous and after that pay a visit to the store that sold me the washer and yell at the manager there. If that doesn't help, well, it will be time for a lawyer!

Their insured, a driver for Best Buy, damaged pipes when installing a washing machine. He shut the hot water off in an attempt to keep this from me instead of owning up to the damage he caused. I had to have a handyman and a plumbing company on Saturday for emergency service. I only asked for the money I paid. I did not ask for damages, inconvenience for having no water in my entire residence for several hours and the stress involved when the driver attempted to keep the damage he caused from me.

Two different techs, new stater, new motor, new PCB, new wiring harness, countless LE codes, now, it's 1 month out of the extended warranty and it's still isn't fixed. Best warranty says they will replace it after 3 times if it can't be fixed! Don't buy from Best Buy and don't buy any LG, they are junk!

We purchased a washer and dryer from Best Buy which were delivered to our house. During the purchase, they did not explain anything about the installation process, so we had no idea what to ask or what to expect when they came to install the machines. The people who came to deliver the machines said we had to disconnect the water and gas supplies (which had to be done by a plumber) and left without installing. We had to call Best Buy again and make an appointment to install the machines. We got a plumber to disconnect the necessary connections. After one week, Best Buy sent their men to install the machines and then we were told that the machines could not be installed for one or the other reason. This thing went on three times and finally we just gave up and returned the machines. And when we went to ask for the refund, the warehouse lady told us they will automatically put it in the system and we can collect it from the store the next day, but when we to the store the next day there was no information in the system. We had to wait for more than three hours and then we got our refund. Our overall experience with Best Buy was terrible, stressful and time consuming. They need to improve their customer service and need to have better coordination among themselves.

Also a waste of my time, calling LG Customer Service. They simply don't care, nor did Best Buy who told me I was out of their service area. I live maybe 6 miles out, I was close enough to come in and make a purchase but they can't and won't find any way to help me. It's not like Las Vegas is in the "sticks" y'all.

But back to the terrible fridge, after reading some of the other complaints, mine too makes noises, we joke there is a little man who lives inside trying to escape, now it doesn't seem so funny after hearing about electrical fires and lost food from so many other disappointed customers.

The repair person who was the primary contact left my kitchen a mess on more than one occasion and on the last trip didn't put a screw back in in, seems harmless until we learned it was a grounding screw for electrical purposes. Wonder if LG would have cared if I had been electrocuted - probably not.

Don't try and get anyone of "importance" at LG Customer Service, we spoke to a District manager - added notes of that conversation, time, date, name, et. to our "fridge log" which is now a novel -- and when we called back and got Keith on the phone again, he said he didn't know who we were and had NO Record of speaking to us.

By the way, during the ORIGINAL conversation with Keith, his suggestion was that we purchase an extended warranty (seems they have a new plan for this, I am guessing because of the disgruntled customers). Why on EARTH would I give LG even one more dime for an extended warranty on a new fridge that has cost me time and most of my sanity?

Today is my B-day. I sat for over 4 hours waiting for a service call, spent time with LG and Best buy on the phone. Not exactly what I had in mind. I will make it my life's mission to make sure if I ever hear of anyone wanting to purchase an LG Product, from Best Buy no less, to tell them my nightmare and those that I have read today on this site.

My wife and I bought all new appliances for our house in May 2006. We paid $3800.00 on a credit card and another couple thousand in check. We paid $1197.00 for a model RS255BAWW afte only five moths I came home from work to find the Freezer temp flashing 58 degrees. I called Best Buy and complained. Their only question was " did you buy and extended warranty" He said you are over 90 days and on your own. I told him what I spent and he could care less and when I asked Samsung's service # he told to look at the back of the fridge! No help what so ever.

I called Samsung and the sent out Moonlite appliance. He scratched his head and said I bet it's the main computer board and I will order one. Samsung gave me an address to send a list of all my lost grociers. I sent in alist of aprox $280.00 of lost product. I never heard from Moonlite appliance again. I called the appliance dealer twice each time left messages. I recv no check for lost food from samsung. Aprox a year goes by and I came out and you guessed it 60 degrees in my freezer. This time a call to Best buy head quarters in Mpls Mn. They basically told me I was on my own. The man named John told me that has indeed heard of other Samsung failures!

However I am out of luck try pulling the fridge further away from the wall, clean out the air intake on the fan and reset it. I did this and it began to cool after an hour or so, but the intake wasnt clogged or too close to wall.

On April 11, 2009 after a year after the last two incidents I came home to find the Fridge temp at 72 degrees which it had been for two days. I had seven people coming for Easter dinner. Well you know the rest of the story this time after screaming at best buy and Samsung they sent out DSM aplliance. The tech scratched his head and said I bet its the main computer panel. Best buy said I'm screwed as did Samsung but send us a list of food lost and we will "take care of You" A vfew days latter the warranty dept from Samsung called and said I was out of luck because out of warranty even though same problem three times in 2 and half years. Can some one help us?

Three times loss of entire refridge $250.00 x three $1197.00 = tax on a piece of junk fridge we can't rely on. Loss of salmon caught in Alaska fly in fishing trip and venison from Mn how do you replace that?

On 11/19/06 we purchased a Samsung side by side, #RS253BAWW, from Best Buy. Now at 2.5 years we have big problems. Like others before me, our refrigerator stopped cooling. I went online and through justanswer talked with an appliance expert. He told me the freezer side coils were frozen. He was right. We used a blow dryer and removed the ice. Refrigerator made marginal improvement - now is steadily at 60 degrees F.

Called in an onsite repairman who tested the flow of electricity. Nothing getting into the freezer which powers the fan to blow the cold air to the refrigerator side. Said we'd have to replace the motherboard - Surprise! They stopped making the motherboard for this particular model. Even Samsung must have realized it was a piece of garbage. We're looking at buying a new fridge from Home Depot now and are investigating the Maytags.

We replaced a 10-year old GE which worked just fine. We got taken in by all the bells and whistles and decided we needed the ice machine and water dispenser. If we hadn't gotten greedy we'd still have the old GE and no complaints. I too, welcome a class action suit against Samsung.

On April 4,2009 we purchased an LG 8829761 from Best Buy in Avon, OH. It was delivered 4/20/09 1230PM They took our old but working refrigerator. The new LG continued to get hotter and hotter. We contacted Best Buys and was advised to go back to store. My husban went back to the store and was there till 930PM came home with a REPAIR appointment for Wednesday 4/22/09. On Tuesday 4/21/09 I contacted customer service and advised this is not acceptable. Spoke with Becky supervisor in cust serv and she called store manager Vickie who is supposed to call to schedule a NEw DELIVERY. No word from her. We are here with a Non-working 2,000 new refrigerator and NO CALLS!

We have lost all of our food freezer and fridge! we are WITHOUT a working refrigerator. I am on chemo and had to unload and clean an old refrigerator and then again a new un usable refrigerator now we have to order food to eat and are without any refrigerator or contact or calls! Help!

We purchased an LG over the range microwave, Model LMV1680ST on Dec. 31,2008 from Best Buy in Saginaw, Mi. and didn't install it until the beginning of February 2009 as we were remodeling our kitchen. After installing it we found that it had a broken fan motor blade. After numerous phone calls between LG and Best Buy, and much frustration Best Buy sent their Geek Squad repairman to fix it. We had to wait for a week for parts and repairs. By the way, LG gave us 3 different repairmen supposedly in our area to fix the microwave, but all would either not travel to our area, or because we didn't purchase the microwave from their retail store, wouldn't fix it for at least 6 months.

So, after the first repair was done, it is now April 9, 2009, and the LG microwave has again broke down. It just quit, and was very hot to the touch on the top of it. We again called LG and they still gave us the same repair facilities to call, and we informed them that those service people would not come this far. So, after numerous phone calls, Best Buy again sent their Geek Squad to repair our microwave; (this time we were even told by Best Buy that there was not such a thing as a Geek Squad repairman to fix microwaves!)

The repairman just left and said the thermstat couple was shot, and now it will be at least until Apr. 15, 2009 that it can be repaired. Easter Sunday I will be entertaining at my home for dinner, and guess what? I have a dismantled microwave sitting in the middle of my counter, and I have little counterspace! After numerous phone calls again, between LG and Best Buy at all corporate levels, I am told that I can file for a NO LEMON CLAIM! Great! But, my microwave has to break down 4 times total, and the Geek Squad repairman, has to determine that I have a LEMON of a product! So, I have to go through 2 more repairs before someone MIGHT do something about it.

What happened to a business that stood behind the products that they sell? What happened to CUSTOMER SERVICE? Why should a brand new product have to be repaired at all? I will never shop again at Best Buy,(and have spent $1,000's of dollars in the past there) nor will I ever buy an LG product again. LIFE'S NOT GOOD! Their products stink and so does Best Buy! Remember the phrase, BUYER BEWARE. They're happy to grab your money, but forget customer service afterwards. There is no such thing anymore!

We have had to pay our carpenter/electrician twice now to remove the microwave off the wall before the repairman came to service it.

I am writing about my washer, purchased in 2006 for $539 with an additional $129 for extended warranty. It was not explained to me upon purchase of warranty that there is "an earliest available/usually 2 days" for a repair person to first come to diagnose problems. Unfortunately I learned that today, and the timing couldn't be worse. I was told the earliest it could be looked at would be Thursday, April 9 - the same day we are scheduled to leave for vacation. I was told they'd come between 8 am and noon. We have a 3 hour car ride to our destination and show tickets for 6 that evening.

On top of this I am without a washing machine for who knows how many days because I know that the first visit is only diagnostic, whatever part will probably have to be ordered - all delays I did not anticipate when buying the extended warranty - and I definitely did not expect to have a non-functioning washer machine that was purchased less than 2 years ago. I now have to spend time and money tomorrow night at the laundromat.

I called back the Geek Squad since I was not sure whether or not I needed to leave the water in the machine for the tech to see. At that time I spoke to a different supervisor - Ricky - he reviewed my work order and immediately put in a call to the technician's supervisor to get in touch with me by 10 am tomorrow to see if it could be scheduled earlier. However, it has now passed that time and I have not heard from anyone.

We bought a small Oster refrigerator at Best Buy and didn't buy and extended warranty because it had a one year warranty from Oster, a name I thougth we could trust. Oster doesn't make this thing, they lease their name to another company that made the product and then went belly-up two days after I bought the 'frig. The 'frig died after six months. Many other reviews on the web indicate that is common. The manufacturer is gone and Best Buy, who continues to sell this appliance knowing the manufacturer is out of business, would not back their product with any refund or anything els.

$210 for a piece of garbage that I can't even throw away easily because of the environmental impact of the refrigerant.

Icemaker out of refrigerator. Went thru email three different times before warranty expired. No one would get back with us. Called a different number that Best Buy said to call; when I did reach the number, they ask me to hang up as they were busy & they would return my call. No one did. Went to the store & the manager told us since we did not take out the extended warranty, there was nothing they could do. I had paperwork to show I had contacted LG before the warranty expired. Made no difference; they said they couldn't help.

Four email & another phone call got us nothing. The refrig. has lost it's energy rating & we've tried to contact them regarding this & they will not call back. So now, no warranty & no icemaker on a refrigerator that is 14 months old. The ice maker leaks water onto the floor if shut off. It won't make ice now. We are out almost $2000.00 & can get no help from anyone

Hello, I purchased a washer, dryer, dishwasher and over the range microwave in June 2008. Once the microwave and dishwasher were to be installed, the dishwasher emptied a whole mess of stale food and water over my kitchen, the installers stated this machine should have gone to the dump not the shelf. This is not the main complaints. When I looked at the size of the microwave I called an d told them not to install as it would not fit, they arrived the next day and I asked if they got my message they said yes but continued to proceed installing once it it had a clearance of 13 below the manufacturers recommendations. They refused to listen.

I called again and asked them to remove it as it was a safety hazard, they came again measured and saidNO I had the sales assistants at best buy look at the pictures I had taken and pull up the specs they both agreed it was a safety hazard. The installers told me to buy smaller pots. I spent many hours waiting for people to show up that did not, I was passed around from delivery to the installers back to the shop.

I eventually contacted their head office. I spoke to lots of people. None agreed it was s fire hazard even though the bottom has meltd. I was told my time was woth nothing and they would send a $180.00 gift card although they did not specify for what. They now want to collect the offensive items. I have them here and intend to keep them as evidenc. I am sick of people treating consumers this way.

I asked about the staff that had done their best to help me on a local level, do Best Buy not want to keep them emplyed. I had already stated just send me something for all the time I have wasted and I will pick back uo as I do not want to punsh the local staff by shopping somewhere else. Wnhen I asked Mr Xiong had he spoken to the salesman he sheepishly answere NO. I think they owe me more than the cost of the stailess rangehood that they took out. Can you help on this one. I have all the documents and correspondance.

Microwave melts aboe the stove. Wasted a bunch of my time waitinfg for people to come to my house then refused to take it out. Fire hazard is still in my home. Best Buy will not accept any responsibilty for their mistake. Thank you

First of all when we purchased our LG refrigerator, we gave the sales male the exact opening for the frig....Instead of someone coming out to make sure, he said it would definitly fit, with room to spare....Next to the opening is a solid surface counter top. When it was delivered, the guys took the whole thing apart. They didn't even try and slide it in place. Instead they left it in the middle of the floor, without the doors being properly attached.....

The manager of Best Buy said he would knock off $100.00 for our damage to the counter tops....and frig....

This is suppose to be an energy efficient appliance. We never did see any energy savings.....

We started having ice machine problems. Sometimes it wouldn't make any ice at all...so we called Best Buy. Some one was suppose to come out and look at it. He finally did, and that is all he did....He said he would get back to us when the part comes in....This has been almost a year ago....In the mean time we received a letter stating this model is not as efficient as predicted, so we will be receiving some compensation, and a part will be replaced. Now it's been several months, and still haven't heard a thing. Whenever I call the people on the other end always manage to hang up......Can't you people do something.? I see there has been plenty of complaints. Something needs to be done......

Damage to the refrigerator and counter tops. Because of the delivery guys, we had to install the frig ourselves......

We purchased 6 appliances from best buy about 2 years ago. Because the items weren't correct on the order we couldn't accept the delivery. It took about a year and a half to get the order correct because managers I would speak to would leave the department and I had to start all over again. All of the appliances were promised to be installed because of what we went through. Finally about 7 months ago the items were delivered but none were installed as promised. In fact my husband and I connected the water lines for our refrigerators ourselves. The dryer is the incorrect one and was never hooked up. The dishwasher is still in the box.

Just a few days ago the stoves we had installed ourselves. I had spoken to the corporate offices. The one customer resolutionist B. Nash referrred me back to the local store which kept switching managers. I wasn't eager to work with them but had no choice. The manager after I basically had to beg him to resolve the issues agreed to fix all of them but had to get more info about installing the stoves. He said he would get the info and call me back. He then asked me to get the correct dryer info on line and call him back. My brother passed away unexpectedly so I couldnt get the info about the dryer to the general manager right away.

A few weeks had passed and I tried contacting the manager with no success. I tried calling the corporate offices and was very rudely dealt with by B. Nash. I asked him for the number for M. Todd the general manager in East Hanover. He refused to give me his phone number and dealt with me very harshly even after I told him why it took a few weeks to recontact the general manager because my brother passed away.

I was shocked how B. Nash spoke to me and asked to speak with his manager. I left several messages with his manager who never called me back. Instead someone below him called me, Jill and spoke to me just like B. Nash in a very rude uncaring way. Then she said the items needed to be installed by 2/15/09. I said great lets get it done. She said she couldn't help me and hung up on me. I called the general manager again and now he said he wouldn't help me either. My husband and I are at our wits end. Could you assist us? Thanks

I purchased appliances from best buy and was told the y would be delivered on Friday the 20th of Feb and would be installed on the 21st, a saturday. The delivery was promised between 8 and 10am, for which I took a half day off of work, however the delivery didn't arrive until after 1 PM, and I had to take the whole day off of work.

When I caled the store they told me that, it was delivery department's responsibility and that I could have them either delivered or recieve a refund. I opted for the delivery. The next day saturday, the contracted installation people, who were very prompt, found that the stove was dented and wouldn't fit into the space in the kitchen and was visually unattractive. I contaced best buy at about 10am and was told by the manager on duty that he would have a stove delivered immediately before the installers left.

Two hours later, when the installers were done and loaded all of my old appliances onto the truck, I called the best buy manager, and asked what was going on, he told me that they found another stove at another store and the delivery guys would be calling me and he would have the installers back there that afternoon. At approximately 4 PM, when I recieved no call, I called best buy, and found that the manager I had spoken to earlier had left for the day and was given another manager, who started the whole thing from scratch, because no stove had been found and no delivery had been prepared.

The stove was found after 6pm and I was assured it would be delivered the next day, sunday the 22d. The delivery personnel called me at about 1100 am and was told they would be there within a half hour. They arrived at 245 PM. On contacting best buy, they now tell me that there is no guarantee that installation will happen anytime soon, and I now have a stove in my garage, and none in my kitchen. I will not be able to feed my family. I have missed one day of work, and a saturday and a sunday sitting around waiting for best buy.

I will probably miss another day of work when they finally schedule an installation. Best buy has offered 10% of my total purchase price as compensation, but I have not seen this, and until I do I won't believe it will happen. On calling best buy's complaint line, I was connected conference call with the store manager, who all but called me a liar, and the complaint department said that they, had to support the store.

I went to purchase a frig and stove for a one of my rental properties. One, we had to go to several registers because the clerk didnt know what she was doing. She explained that that day before the delivery, Best Buy would call and I could pick my time of the delivery and that I didnt need any specials cords or attachments since I was going from gas to gas for the stove and frig just plugged in. The old appliances would be hauled away.

Two days before the delivery, I looked at my receipt. The phone was totally wrong, not even a valid number for the state of Wisconsin. I called the Delivery center to correct this error. This is when I first learned that the center assigns you a delivery time. You dont get to pick your time. You basically are at the mercy, since they call after 6pm, to tell you your window. You still need to take the entire day off. Delivery day and the men that show are rude and dont even hook anything up. I called Best Buy, the delivery center states they should have hooked it up and I should call the store. The Best Buy customer service number states that they should hook up the appliances. I called the store; they will send someone out to hook up the appliances for an additional charge of $130.00. I went to the apartment and hooked up the appliance. It doesnt work. The store states that they will send someone out for $130 for the stove that doesnt work.

Our washing machine has a leak which is getting more severe. Several service people have come out to check it. They look at it and supposedly fix it. A day later, the leak occurs again. Now my machine is sitting in two inches of water. I cannot get service on the machine. I have been waiting for weeks for someone to come out here. Also, there is mold growing in my machine. Best Buy has not been very helpful in getting service out to me. We have a service contract but I'm not sure what it is worth. My machine is rusting. I have water damage under my machine and ceiling damage in my kitchen because the washer is on the second floor of my house.

I purchased an LG 22.4 cu. ft. refrigerator from Best Buy on January 14, 2009. The first available delivery date was January 30, 2009. I said ok and that because I lived in an older home, that it would need to come through a picture window that is next to the front door on my porch. I was told no problem.

January 29, 2009 I received a call from their distribution center and asked if the water line and space was made for the refrigerator. I said it was and not to forget this was coming through a picture window that is 4ft by 4ft. The woman said that was no problem and delivery would be between 2pm and 4pm. At 3:55pm the delivery men said they would bring it through the window if I signed that any damage to the outside of the refrigerator was not their responsibility. I said ok and brought a moving blanket, as this is normal for my neighbors and me.

One of the delivery men called the main office and they in turn called me and said no. It cannot be done. I said I was told on 2 occasions this was not a problem and if it had been, I could have been prepared with my own personnel to bring the refrigerator in. Now, I am without a refrigerator and Best Buy has my $1103.00 in their account and they refuse to return my phone calls. I spoke with Tracy and Olivia when this happened and asked to speak with a manager. They told me she would call back in a few minutes. It is now a day later and I have received no call, no compromise, no refund to my bank account and not to mention the extreme hassle of the entire situation.

They have my $1103.00 and I have no merchandise or a refrigerator and missed time.

The next morning (Wednesday), as the food was spoiling, the refrigerator obviously had the same problem. I called Best Buy - of course, the people I spoke to the day before and the sales person were off that day. Now we are 24 hours without refrigeration. I finally got ahold of someone in the appliance department who just did not understand me or the problem. I got in the car and drove to the store to explain. This new person kept trying to sell me a new, more expensive refrigerator! There were no more models of the original refrigerator in the area. He kept going off to some manager who did not had the courtesy to come over and help with the situation. To repair the machine would need a "Geek Squad Tech" to look at it and make a determination. The earliest one could come would be the NEXT day.

Many tears later and another day without refrigeration, on Thursday a tech shows up ("why didn't they call me yesterday?) and says "aha just what I thought - it needs a new control panel" - THIS IS WHAT I TOLD THEM FROM THE BEGINNING. He says it will take at least two days to get the parts. Later someone calls who confirms the parts are ordered and will be in on MONDAY (which is 4 days) - nearly a week after the refrigerator was delivered.

My husband took over from here and after many, many phone conversations (and he went over there) with the original clerk, who always had to leave to talk to a "manager", the solution was for us to buy another refrigerator and then when the original refrigerator came back in stock, they would come, pick up and credit the new refrigerator. We would have to have TWO refrigerators on our credit card until then. My husband even offered to take one of the dented ones until the original one came in...but they insisted we keep the original one on the card and we buy another. WE DID NOTHING BUT BUY A REFRIGERATOR???

To make this long, long story short we have spent hours on the phone and trips to Best Buy and in the end we told them to come and pick up the refrigerator THAT NEVER WORKED SINCE IT WAS DELIVERED and give us our money back. Is this crazy or what? Now to get back money for ruined groceries. WE WILL NEVER, EVER USE BEST BUY AGAIN let alone LG and suggest the same to others - who want service and respect.

On 10/22/2007 I purchased the Whirlpool Duet Washer and Dryer Set. I purchased a Front Load washing machine because I found that in launder mats cloths would be washed more thoroughly, in addition to being able to wash more laundry at one time. From the beginning I felt that there wasn't enough water being put into the washer tub because first of all, I wouldn't see any water level at the window of the machine and cloths that I washed would come out smelling not clean. Another reason I purchased this front loader is that it had a setting for Sanitary, Whitest Whites, and, Heavy loads, as well as hand wash and delicate cycles. None of these claims are true.

They told me back when I first purchased it that it was ok and the correct amount of water was entering the machine. Sooo, I have lived with this problem ever since. After having 1 of my children move back home,the wash have increased. We are forced to do small loads and our laundry never seems to get caught up and I am forced to work twice as hard doing smaller loads. Even at that, the cloths do not get as clean as they should. The other thing is that the cloths are tossed back and forth and come out in twisted knots.

I have Fibromyalgia which is a very painful and fatigued experience at times during those times I am not able to work as hard as I must to do laundry. If the machine would work like it says it would, I would be a very happy person. I finally had enough and called service. The technician said lots of people complain about the same problem but they are built to be water effient and only allow a little water in. He agreed it was a problem and the only thing to do would be to contact Whirlpool but nothing would be done.

Please be aware of an unfortunate and stressful purchasing problem I have encountered with Best Buy at the 93rd & Quivera store in Overland Park, KS. On October 12 we paid for a special order refrigerator. After countless phone calls and visits to the store, it finally arrived today. More recently, I phoned a Ms. T. Jenz who I understand is a management person in the area. She did not return my call. I also phoned a Ms. T. Fairchild, who is an Operations Manager. After expressing her irritation at being summonsed on her cell phone, she indicated she would research the problem and get back with me. She did not do so, but instead passed me back down the line.

Most recently we visited the store location to inspect an Open Box unit on which the doors had been adjusted to partially correct their uneven mounting. We agreed to purchase this unit for a $150 price reduction with the understanding that the technician would try just a little bit more to correct the door problem. The sales clerk then escorted me to the Customer Service department for the adjustment. I stood there for about an hour while various clerks tried to unscramble the mess that has apparently resulted in the Best Buy computing system from various clerks inputting who knows what data.

Every Best Buy employee seems youthfully inexperienced. No employee ever initiated any call to us to inform us what was to happen next and when, or to apologize for any delays or inconvenience. It has been like pushing a greased rope uphill into a headwind. Candidly, I can think of no circumstances, short of some huge refund from Best Buy, under which I could ever consider shopping at Best Buy again. Poor organization has turned what should have been a pleasurable and enjoyable purchase experience into a three month nightmare from retail hell.

12/4/08, I placed a call to Best Buy regarding my dryer not properly operating. Best Buy in return called All Valley Appliances. A few days All Valley Appliances called me and set up an appointment for 12/9/08. On 12/9/08, Alex from All Valley Appliances arrived at my home and said, he needed to replace a fuse box(?) which he did. He also stated that my husband should check the gas line wasn't clogged or corroded and the air vent, everything should be fine. So we did and attempted to do laundry the same day but the dryer was still not working. 2-3 days later, I contacted Best Buy and let them know that All Valley came out but my dryer was still not working. Best Buy contacted All Valley again and scheduled a second appointment for the following week which something came up which I rescheduled but All Valley was not available till Christmas Eve.

I did make the appointment for Christmas Eve but All Valley canceled the day before my appointment. All Valley was able to come out to my home on 12-30-08. During the second visit, Alex from All Valley Appliance replaced the "Coils" and at that time stated, "If this doesn't work to call All Valley back and not Best Buy because we are on a temporary trial with them". I later that day attempted dry laundry but my dryer still was not drying my laundry. Within a few days, I called All Valley back and spoke to Daria and let her know my dryer was still not working. Daria said, she would have to speak with her manager because Alex stating that he didn't know what else to do but could be a vent in the back of the dryer.

After awaiting through Thursday, Friday and through the weekend, I decided to call back Best Buy. I explained to them the situation and asked them if they provided a loaner dryer or they could recommend because I needed to dry clothing. At that time a warranty Rep from Best Buy stated, I would have to have three qualifing repairs in a certain amount a time before they considered my product a lemon. However, in my situation Best Buy stated, my repairs were not considered qualified repairs because they were never fixed and the same problem remains. At that time, I asked to speak with a supervisor. I explained to a supervisor the situation I have been going through and what the rep told me about qualifying repairs.

The supervisor stated to me, after listening to me and looking at his computer and calling All Valley Appliances, he was going to submit my paper work for a no lemon claim and he was also going to schedule another visit from All Valley Appliance and if after that appointment if All Valley could not fix it, the no lemon paper would have already been submitted because it takes 3-5 days and by that time I should already have had my visit from All Valley. The All Valley appointment was scheduled for 1-8-09 and Alex from All Valley came out, contacted someone over the phone and he told me that he was taking the air vent off my dryer, to do a load with my filter off but he does not know what else to tell me. He said, if that did not work to give All Valley a call back.

The same day I tried to dry a load of laundry (the same load 3 times) but it did not dry. The next day I called All Valley and spoke with Daria and she said she would let the manager know (Steve?) and would call me back later the same day. I did not receive a call, so I called Best Buy on 1-12-09 and let them know again what was going on and what I need to do to get my dryer fixed or get a new dryer. Best Buy stated they were going to have a different appliance third party (Active Appliance) go out and see if they could fix the problem and if not we would go from there and that may be ground for replacing my dryer. About 15 after getting of the phone with Best Buy the same day, Best Buy's decision team called me and she stated to me that she received paper work for a no lemon and did not understand why she received that paper work being that it did not qualify for three qualifying repairs.

I explained my story to her and told her that I was having another third party come out and she said, no, she was cancelling that order and wanted All Valley come out again and if they still could not fix the problem to call a phone number which she gave me and told me to have Alex from All Valley to call their office, press 3 and to have Alex deem the dryer unrepairable. From there they would submit the dryer to be replaced. She then stated she was sending a fax to All Valley for another appointment.

On 1-13-09, I received a call from Daria (All Valley Appliance) that if 1-15-09 from 10-1pm would be a good time for my appointment. I agreed. On 1-15-09 at 2:10pm no one had still showed up from All Valley. I called Daria to check on the status and Daria said she had nothing in the computer that the order had been canceled and I would have to speak with the manager. I left both my home phone and cell phone but no call back was ever received. On 1-16-09, I contacted Best Buy and updated with what was going on and a male from the warranty dept. typed up what was going on, flag it and have a supervisor call me back within 4 business hours. Today is 1-17-09, 10:17pm and I still have not received a call back from Best Buy or All Valley Appliance in regards to dryer.

Purchased built in microwave oven in May 2008. Best Buy installer came and installed unit. In Dec. unit quit heating; called service. GE came out; took unit down to repair. Repairman first comment was "oh,oh look at this". It seems the unit had been dropped and damaged. The tech should NEVER had installed the unit; honest thing to do would have been to show me the damage and he should have refused to install a damaged unit. But, no he put it up. So now I am STUCK with this damaged unit...which the GE repairman documented in his work order "cannot be fixed because unit was dropped".... BEst Buy will do nothing; GE will do nothing. I will NEVER deal with BEST BUY for ANY thing again...not even for little things like batteries, CD's, etc. They are NOT BACKING THEIR CUSTOMERS.... they have NO customer SERVICE.... just a lot of "yakety-yak". Believe me,I've spoken to AT LEAST 15 different people from the store level to corp. consumer relations to no avail. Best Buy STINKS!!!!! I have posted this complaint before... and will continue to repost until this is resolved. Unit is still under warranty too!!

I purchased a washer and dryer set on clearance from Best Buy on Friday - it was scheduled to be delivered on Monday. I was told someone would call to let me know a two hour time frame when I could expect delivery. No one called. I tried to call Monday before I left for work, but they don't open the store until 10. So I called again at 10 - it took me 10 minutes just to get someone to answer their phone - only to be told that the two hour window was from 9:30 to 11:30! So I raced home to wait for delivery.

At 11:40 the delivery still had not come - so I called Best Buy again - after another 20 minutes of sitting on holding and getting the run around, I was told that they couldn't get in touch with the delivery man, but they left him a message to call me ASAP. About 10 minutes later he called, informing me that the washer they sold me was not in stock and he was still trying to find one from another store and didn't know when or if he would be able to deliver. It would have been really nice to know this before I took 2 hours off work to wait for him to show.

I tried to call the store again to talk to a manager, but couldn't ever get anyone in the appliance department to pick up the phone, so I called corporate customer service. They were very kind, but explained they couldn't do anything because the product was a clearance item that they were not restocking. But said they would send me a gift card for my trouble and told me to go into Best Buy to see if I could find something to replace it or to cancel my order. So, I went back in to Best Buy and it was finally determined that there was a newer model that the salesman thought was the clearance model - which caused the whole mix up. He took my phone number and said he would redo the order with the new unit at the clearance price and would call and let me know when I could expect delivery. No phone call.

I spent another 20 minutes this morning trying to get in touch with someone at the store. Only to be told that they were going to give me the new model at cost - but it was still about $40 more than the model I originally purchased and I needed to come back in and repurchase everything. If the unit wasn't such a good price, I would just cancel everything because I don't want to deal with their crap anymore. I guess you get what you pay for. I can say that after this, I am seriously reconsidering paying for the extended warranty if this is the kind-of service I can expect. And I will never make any large purchase from Best Buy again.

2 hours off work to wait for a non-existent delivery, 1+ hours trying to talk talk to someone on the phone, 2+ trips to Best Buy to correct the problem.

My Washing machine that was 1 1/2 years old break for the 3rd time. The machine was out of warrantee so i knew I need to pay for service, I had no problem with that! I had a service man come out to my house he said i need a new inner and outer tub assembly. $375 was the estimate. They schedule an appointment for Friday 18/18/08 between 8AM-noon. I took the day off work so i would be there when they came. They called about 10 AM and needed to reschedule till Monday 12/22/08. A told them id been over 3 weeks without a washing machine could they please have someone else come out that day and they refused.

So i reluctantly took the following monday off again and they not only didn't call they didn't show up. I walled a total of 7 times and spoke to 5 different supervisors and all vowed to call me back with a resolution and non of them did. I asked to speak to a superior, district or regional manager and the would not release that information! I went to the store where i bought the washing machine in Montclair California and asked for the store manager and he referred me back to 1800-Geek-Squad for apparently more of the same run around. I asked for the name and number of the regional or district manager and he refused to give me that information. as of now no one has contacted me and I'm still without a washing machine! I don't know what else to do?

Wash machine is still not working and i lost 2 days pay!

A few years ago I went to the Best Buy in Seekonk, MA to buy a computer listed on sale in a flyer. They did not have it but said they would get it from another store. They called me, said it was in, I went to pick it up and they said it was not there and there was no record of my request. I said I would never shop there again.

Recently I went back to the same store in Seekonk MA, twice I waited over 20 mins for someone to help me buy a stove, I left, I had no time to wait. I went to the Best Buy in Attleboro MA, bought a stove and paid for it, including installation and delivery. The installers called to say they could not deliver it on the day I requested so we arranged it for another day.

The installers arrived, decided it was too icey, left and never called back to reschedule. Had they knocked on the door they would have discovered that the stove should have been delivered through the garage where there was no ice. I called the Attleboro store and finally got someone on the phone who basically told me it was out of their hands, to call 1 888 BEST BUY.

I got cut off twice. Finally I got someone who told me that an order for installation had not been made, of course it had, why would a plumber attempt to deliver without an order, at this point I was not happy. Finally they found the order and said they would call the installation company and that the company would call me back, they did, and apparently they will deliver the stove tomorrow morning, we will see.

I paid for this stove 10 days ago, this is ridiculous, do not buy from Best Buy, they do not appreciate you as a customer, only the cash you put in their hands. They need to hire more people so that customers do not need to wait and they need to follow up at stores instead of at call centers.

If the stove does not arrive in the morning and is not installed I have no stove to cook a Christmas dinner with for 13 people, I am not very confident at this point, would you be?

Took possession of Florr model Kitchen Aid Stainless Steel Bottom Freezer Refrigerator that did not have Factory installed ice-maker. Was told ice-maker can be ordered and installed by Best Buy without charge. Three attempts were made by Best Buy to get an ice-maker installed. Delivery truck-man also service/repair equipment visited my home and attempted to install what was suppose to be the correct ice-maker (twice) but was not. Paper work I signed that I did not getor allowed to get copy of confirms my point of view. I went to Best Buy, spoke to Appliance supervisor Mr. Evan M. said he ordered the correct ice-maker.

When it came into the Best Buy store in Boynton Beach I visited to pick up the ice-maker when I opened the box in front of Elsa who was on duty (Evan wasn't in store at time) I found that the electrical harness for connection from ice-maker to refrigerator with other components to make ice-maker work were not included. When I got home I did some research and made calls Kitchen PArts department and discussed my=y problem. The parts person from Kitchen Aid said the part #'s Best Buy was ordering based on Refrigerators spare parts for Model KBLS22KTSS00 list Evan M. uses on Best Buy web site would not be correct. Part number for ice-maker furnished complete for field installation would be Part #:4396418.

I visited Best Buy in Boynton Beach and spoke and had given part # to Murrray in the Appliance Department. Murray said he would give it to Evan M. when he gets in (Scheduled Sunday 12/14 9-4PM Tues 4-10PM Thurs. 4-10PM)and it would be taken care of. I also called Tel # posted on Best Buy web site) and was connected to Consumer Relations and spoke to Jackie (Jacqueline). I explained situation to Jackie she would look into and call me back. I called today (12/19 approx.11:00AM) Got run around until call was put on hold jackie's automatic answering machine advised to leave message and she will call back. All I want is an Ice-maker. But seems that Best Buy people ares so incompetent it surprising the company got to be so large. Company does not allow to post or talk to anyone about in store problems.

on 11-26-08 i purchased a gas range online. 12-13-08 it was delivered at which time i found out it was defective. i then called customer service at which time they transfered me several times to different people and then was told that the only thing that they could do was have me purchase a new one and when they come to pick up the old one i will get the new one. i was not satified with this answer and asked to talk to a supervisor. i was told that one would be calling me back within 24 hours and as of yet still has not.

i then called back and asked to talk to someone in the corporate office they connected me with Alex at customer complaints at which time he connected me to a Susan who told me that she would take care of it and had me on hold while she was doing this. she told me that she was gonna have them deliver me a new stove and take the other back. she then told me to call their warehouse and tell them all the information that they needed. i called and the guy there told me that they were just waiting on an approval and it should come thru on sunday morning and then they would be able to deliver on monday.

here it is monday and have'nt heard anything from them, so i called back tonight and talk to the warehouse and they said that they never recieved the approval and i needed to call customer service back. i have spent 3 hours on the phone tonight with them and the last person i talked to said that i would have to wait for a supervisor to call me back to take care of this. i asked when i could expect a supervisor to call and she told me that she couldn't say for sure. so here i am with nothing accomplished and still have a defective stove that should be covered under their warranty.

We bought new kitchen appliances. The LG refrigerator did not get cold. Had to call 4 days in a row, finally got a service person out here after a week, BEST BUY did nothing. They said we can return it (a 2 hour drive) they would not come get it. Said if they ordered a new one it would take an additional 2 weeks. No discount, no apology, nothing.

At the cost of fuel, we get to haul this back. We are now taking all of the appliances back. I will never buy from them again. We also had to have neighbors come over to bring appliance in and out.

Not concerened with the store only the appliances I bought there.We bought an LG Refrigator in 2006, and a Dishwasher in 2007 The ice maker in the Ref.the wa ter runs down the side of the freezer all over the frozen food. The dish wa sher has a wire or something that smelled like a wire burning and does not work at all.

I purchased my tromm washer and dryer a year ago and since then i had to get the dryer replaced once with another new dryer, and after that i had to call a repairman out to my house on three different times, and the last time the repairman came he stated that there's nothing they can do to fix my problem with the dryer. The problem with my dryer is that it will not dry my cloths. I have to restart my dryer a minimun of three times to get my cloths dry. It does not matter if i put in a small load, of a large load the problems still continues.

When I filled out the Survey about the purchase of my new Samsung Washer, I made a complaint about the store charging me a Tax on the Delivery Charge. I was WRONG, AND WISH TO APOLOGIZE FOR MAKING THAT ASSUMPTION WITHOUT A THOROUGH EXAMINATION OF MY SALES RECEIPT. The sales person at the store was most helpful, and accomodating in arranging for a delivery of this fine product, as soon as he could! The fellows who delivered and moved my old washer and connected this new machine..were very well trained, and checked the program on this machine before they left. He was very quick and courteous. Again please accept my apology for making a mis=statement about my billing

We bought a new front loader 2 years ago this month. My family always asks me why the clothes smell so bad. So one day shortly after purchasing the washer I took the drain out and for one it was still full and NOT draining. Second it was full of black looking mold. It was truly disgusting. I then took started to clean the trap and the rubber lip aroung the tub basin. It was slimmy, black, and green mold. I couldn't beleive it.

I used bleach to clean everything but a little while later the problem was still there. Now I had cleaned out the detergent tray. It TOO had mold in it! When you open the door it smells so bad that you don't even want to put your clothes in there. The mold and smell will NOT go away no matter how much I clean it. My clothes and my pocket are suffering.

We have stong allergies in my family. I am scared to see what this will do long term. The clothes smell so bad that we have to re-wash our clothes all the time. I have used more bleach with this machine that I have EVER used with all the machines I had put together. I have also bought the special deordorizers but nothing seems to help. While trying to cut money and better the environment, we are worse off then when we started. We are using more water, more harsh chemicals and spend MORE money. I hope this problem will be solved.

In Sept. 2007 I purchased a side by side whirlpool fridge for 760.00 brand new from Best Buy. Just yesterday my freezer is not getting cold enough. As you have guessed, my fridge is only covered for 1 year you do the math. I will have to pay 100.00 for tech to come out and say hello to me then he will give me an estimate on how much it will cost me to fix it.

Dont even bother looking at this brand, go to something else. IF you do decide to buy this brand get the extended warranty cause it will go out after your original warrantly expires. frozen foods thrown out

Purchased the LG Tromm and now on the second one. Have taken many many days of work so that the repair specialist could come out between 8-5. Best Buy finally is going to let us replace it. However, we have let Best Buy keep the money of the diffrences of the machine. They told us that is why we should go with the same machine. Are you kidding me! I have ruined so many clothes, blankets, towels that I can not even begin to add up the loss. Not to remind them again that I am on MACHINE #2 and it is doing the same as the first machine. Why would I want to try another Tromm out to trash more clothes and have to have the service tech come out yet another 4 time to agree that my laundry is gross and the machine is not doing what is should.

I have been jerked around by both companies and would not reccomend either and will not purchase another product from them again. I really like that Best Buy pockets your money and does not even allow store credit. Even buying the most expensive top loader they are still making a couple of hundred dollars off of us. Not to mention I still have a dryer that is over priced and a stand for that as well that I have spent when purchasing this machine. But Best Buy thinks they are coming in short the money. I do not see how when it is with in a year of purchase and manufactures warranty.

We purchased the LG Front Loader washing machine model #WM0642H from Best Buy on 2/4/07 and paid $824.43 for it. After washing the first load we noticed that the machine was leaking water from the front door. We contacted LG and they told us to contact one of their appliance service centers. A service man come over and checked out our machine. He saw that the machine was leaking and informed us that he was going to have to order a new gasket that would take a few days until delivery. He returned the following week to replace the gasket and the leaking stopped.

About 5 months later we noticed that the machine was leaving our clothes with a terrible odor even though we were following the manufacturers instructions. Every time I do a load of laundry now I have to use the sanitary cycle which seems to be working at keeping the smell away for now. This cycle uses a lot more water and electricity. Now we have a different problem, the plexi-glass in the front door has a crack about 1/8 wide and 4 long.

We contacted LG and they informed us that our machine was no longer under warranty and that we were responsible for any repairs. They also told us to contact one of their contracted service centers to have a repair person look at it to determine if this is a manufacturer's defect. If it is deemed a defect, LG told us that we would have to pay for any diagnostic inquiries and the necessary repairs. You can clearly see that this crack was caused anything other than negligence. I am very afraid to use this machine in case the plexi-glass breaks more.

We should not be responsible for a manufacturer's defect. LG should be held accountable. For a company with so many complaints a class action suit needs to be filed. Let us know if there is one and we would love to be part of it.

We all suffer from allergies that seem to be getting worse. This is probably being caused by the mold and mildew that is lurking in the machine. I am afraid that the crack in the door will only get worse and probably decrease the integrity of the inside glass. I do not need for this machine to break and possibly hurt my 7 year old son. The cost to replace it is not within our budget. This machine isn't even two years old yet.

defective refrigerator LSC27931. 2nd time breaking down. Overfreezing in the freezer and the refrigerator is not cold at all. All my food is spoiling and Best Buy is failing to send out technicians. The technician also mentioned that the LSC27931 is a faulty fridge

Food is spoiling. I have an elderly woman living here wich requires medical assistance. I also have a child here. I have taken the day off to wait for the technician an to no avail. After repeated phone calls i have yet to receive a returned phone call from the technician or best buy. The first time was equally frustrating. It took almost a week and a half. This time they are estimating the same amout of time for repairs.

On November 5, 2008, I ordered a LG Steam Washer 4.5 Cu. Ft Red. @ bestbuy.com. They delivered the washing machine on November 10, 2008. The machine was licking trough the front door, so I called them again and have the machine replaced. On November 13, 2008 they came and pick up the machine but NO other one. I ask them to bring me another one but they said It is not possible because they have to clear the credit card first and then I have to call and place another order.

Now the credit card will clear in 2- 4 days and another order. Then 1 more week to get the new machine delivered. I called best buy.com trying to speck with a supervisor for 2 HOURS and no result. Bestbuy.com appliance reps transfer my call to Geek Squard and back again, and than back again. When I got tired and ask for a supervisor I got disconnected, every time and I tried for aprox 2 hours I got disconnected . How is this possible? Terrible customer service @ bestbuy.com appliances and I prefer to wash by hand than to go trough this again

I recently purchased a refridgerator from best buy in West El Paso. I was told it would be delivered to my home NLT 1PM on November 12, 2008. When the fridge did not arrive I called the store in West El Paso to inquire on why the fridge had not made it to my residents and when I shoud expect it. The sales rep could not answer my questions and when I asked to speak with a manager I could not get through.

I later called the toll free number for best buy and asked to speak with consumer relations but was disconnected instead. This is dispicable customer service from a major company like best buy. AS a result I was not able to attend to any of the other errons I was to do during the day.

My complaint is for my LG frontloadi washer which wasn't working. I called for service and 1 and 3 days later a tech arrived to diagnose the problem. I was told he had to order parts and needed to return to install them. I was unable to schedule with the tech and when the parts were shipped I recieved a call and was told to schedule, that was 3 days after the tech originally came out. I was told the tech couldn't get to me for another week and there was no way to get the part to another tech.

The tech arrives back now over 2 weeks into this problem with broken parts and needs to reorder new parts. The parts are scheduled to arrive in 3-4 days but the tech isn't availabel for another week and a half. There are 5 people in my family and there is a lot of laundry mounting up. I've been going to the laundrymat to wash it's very time consuming and getting very expensive and with the holidays approaching it's just going to get even worse. I, and no one else I know will never purchase anything from Best Buy again even though it is conveniently located. Most people I know go to Sears or Abt. I will now be one of those people.

We purchased an LG Bottom mount model # LRBC22544ST on 8/20/05. We also purchased a five year warranty. Within 6 months the unit was making a horrible noise and quit cooling. We went through all of the proper channels...and were given the run around by the store we purchased from, LG waranty service people, and the repair person that was asked to come service our unit.

The service people tod us that we lived too far away from their service area and that they only come once a month...if we were unable to be at home when it was convenient for them...we could wait another month. This is impossible with a family of 6! We made the arrangements and had the unit repaired, we were told there was a faulty moisture sensor and that the unit was freezing up on the interior walls...thus freezing up the fan motor. All was well for a year and a half.

Now our unit is going through the same motions and we are again dealing with the various departments giving us the run around. We are again with out a fridge, with a family of 6...and have been waiting nearly 30 days. The local repair person that we were told would be servicing our fridge told us he was refusing to come fix it because Best Buy never pays for his repairs. We thought that spending the $1569.00 would be a good investment for our family and yet here we are with nothing.

Washer machine floods from the detergent area.

Flooded floor multiple times, Cannot get it fixed so far.

When i lived in Pennsylvania I bought a washer from Best Buy website and it came without the transit bolts. I called them 4 times and asked them to send them to me and they say I have to pay for them myself, even though they are part of the washer. Even the manual says that they are part of the washer. These bolts prevent damage to the machine while it is being transported, and my husband and I have to move every few months coz of his job. We already moved once since we bought the washer and had to pay someone (one of the movers) to make temporary bolts for that move. We have to move again in a few months and I have no bolts for my washer!

Until now just $10 for the temporary bolts person, and my time and phonecalls (4 phonecalls).

At the near end of September I called Best Buy since there was problem in the washing machine and so they sent a technician (Geek Squad) to see the problem at October 6. They ordered the parts which were need to fix the washing machine and informed me by saying that they will call back to me when they have received the parts. So my family has been waiting to receive the call but there is no word from them what so ever. I then called the company over and over again for about 2 or 3 times a day which then caused the technicians to eventually come and see the problem over again (about 2 times).

The second time a technician came to fix the problem but he told us that the part he ordered was the right part but the company sent him the wrong one and he said he will come back as soon as possible to get the machine working again. Again and again I have called and did the same thing as I did before, calling 2 or three times a day but there was no sign of anyone from the Geek Squad. Then at Halloween I called them, as usual, to schedule a repair as they replied to me saying that they will replace my washing machine with a new one, although I have not asked them to replace my washing machine. They said they will call to give me an authorization code to replace the washing machine and then again there was no call back from them.

The next day I called the companies supervisor and he told me he will give me the authorization code within 2 business days so I told him that I will call back on Monday (11/3). I called them today (11/3) and they told me to call after 2 hours to receive the authorization code. Then again no word from them. I then called again, waited another hour and spoke to the supervisor on Best Buy. She said she will get the Geek Squad to fix my washing machine when they told me that they will replace it for me.

So I have to conclude that Best Buy is taking advantage of this situation and wasting time with me. My family cannot do anything because they are all waiting for someone to fix it. I am wasting a lot of money in the [laundromat]. At first we just wanted a simple fixing of the washing machine but since Best Buy has given us the idea of getting a replacement of the washing machine, we want that. And also we want the money that we spent on the laundry store back.

On October 26, 2008 I placed an order online at you BestBuy website. My credit card was charged and an email confirmation was sent to me. A few days later I also ordered a washer pedestal with an online customer service rep. At that time she confirmed my order for the washer and setup the delivery of the pedestal to be delivered on the same day. The date of delivery was for the 11th of November. I know of someone else that order that same washer, but her delivery time was much sooner than mine.

On October 30, 2008, I received a disturbing email from you saying that my order was canceled. I was shocked and very sad and upset. Plans have already been made to my home to accommodate the delivery of the new washer, but due to a problem on your end this has dramatically change my home remodeling plans. The person that ordered the same washer has already had her washer delivered, why did you honor her order and I am sure some others as well, but not mine?

I've purchased two weeks ago a remote starter (Avistart 4113) for my car (2005 Mercury Mariner Premier), asking before the Best Buy salesman which one is the best for my car. Then I was asking for installation- and I was told that it's gonna be a piece of cake, it only take 4 hours at Mobile Best Buy. I said OK...I've paid more than $300.00, after 4 hours and a half everything was done. The next night and the next day I've seen my car starting by itself for few times.

I went back, they changed something and I was assured that it's not gonna happen again. It happened, the very next evening- and I had to go back, again. The store is 10 miles away from my house. One day they replaced the remote starter with a new one, same model. The car was still starting by itself. In less than two weeks I went to that store for 5 times!

Finally, because I was pretty mad, a manager told the guys to change my remote starter completelly with one from Viper. But they asked me to come back the next day for installation, and I was told that it's gonna take less than one hour. I went back- that was yesterday- and I found that I ahve to wait another 4 hours. I quit. The guys from Best Buy Mobile are rude over there, I've spent 45 minutes waitting for somebody to open the door- it was a piece of paper on the window saying gone for lunch, will be back at 1pm and I was there from 1:09 pm to 1:45 pm.

My car still starts by itself, I found my radio working by itself in the middle of the night- I'm afraid the battery will be gone someday. I don't know what to do. I've spent so much time going there and back, so much gas, so much energy. The people from Mobile Best Buy are rude, looks like nobody cares about nobody there.

I purchased a GE Profile refrigerator in June 2008, Sept. 2008 the ice maker stopped working. I set up an appt. with Best Buy repair 888-237-8289. no one ever showed up. When I called to complain they said there was no one available to repair in my area And they would have to call me back. No one ever called

now in Oct 2008 the store people After calling and speaking with Chris who assured me he or Sherman would take care of my problem no one ever called me back. I called again. A sales person represented themselves as a manager Joann and said she would send someone from delivery to replace my ice maker. No calls ever came now the sales person tells me I refused service

Chris who originally sold ne the refrigerator set up an apt. Oct 31 from 12-4pm no show. Now Sherman who I was told was a store manager has set up an appt. for Nov 4 with Jefferys appliance over 1 month later. my warranty states 2-3 days

I have missed 2 days of work and now am waiting again for another appt on Tuesday Nov. 4

We purchased a new washer machine from Best Buy and was delivered and installed by Spirit Delivery (sub contracted by Best Buy) on July 31, 2008. Around August 15 it was noted that a water bubble appeared on the ceiling below the room where the washer was installed. Best Buy was contacted, and they sent a technician to determine the cause. Their determination was that the hoses were 'over tightened' during installation and that we needed to contact the installation company (Spirit Delivery).

Best Buy has a 30 day 'Worry free complete coverage' for appliance purchase. However it is almost november and we still have a hole in our ceiling. I have attempted to contact all agencies involved and get nothing but finger pointing at the other parties involved (Best Buy & Spirit). This claim fell well in the limits of Best Buys 'Worry free' policy. I have quotes for repair, but I feel I am NOT responsible to pay this as it should have been taken care of by Best Buy.

Hole in my ceiling. The house is on the market and causes questions every time a potential buyer looks at the house.

I am an employee of Best Buy who specializes in appliances. A lot of the complaints on here are very valid. However, hear me out because I'm absolutely not blaming any of you. First, the moldy/mildew smell. My recommendation is to try using less detergent. The maximum for a front load wash cycle is two (2) tablespoons of detergent. If you use a fabric softener, the maximum is two (2) teaspoons. The result of using too much detergent is a moldy/musty smell in the tub, sometimes extreme. Also, be sure to buy a tub cleaning solution of some kind (ex. Affresh) that you use once a month to aid in keeping the smell away.

Second, the vibration. Your salesman should know to not sell front load laundry to anyone who will be using them on a second floor, at all. Also, they typically shouldn't be used on a first floor unless the laundry room is on or very near an outside wall. With the high RPM for the spin cycle comes lots of vibration. An aid in combatting this problem is a set of anti-vibration pads. They are high density rubber square pads that absorb pretty much all of the vibration in the floor. I sympathize with you who have had problems with your washer and/or dryer.

As for the leaks in the washer itself, I have no answer. My other recommendation for the smell is to check your hoses. I came across this recently, and I'm sure it's been done before, but I had a customer who was sold a pair of stainless steel hoses with their washer. You cannot, under any circumstances, use stainless hoses with an LG washer. They will bunch at the intake into the washer. LG designs their hoses differently to avoid this. What happens is that these stainless steel hoses (or non-LG hoses for that matter) cut the amount of water pressure coming into your washer. In short, this gives the impression that you're using too much detergent. Repairmen typically won't check this, even though they should. The LG hoses have to be used to avoid this loss in water pressure, which will aid in eliminating the smell. Again, I sympathize with those of you who are having a problem. Good luck to you all. I hope this is even remotely helpful.

One year ago I purchased an LG front loading washer and dryer. They cost over $3,000. Everything was fine for the first few months and then I noticed a smell. I called Best Buy and they transfered me to GEEK SQUAD who told me to run vinager in my machine on the hottest setting. I tried that and the smell was back the next day. How is that even possible? I was then told to add less soap? Are they for real? This went on for a few months.

I told them I paid for a 5 year extended plan warranty and I wanted a repair man. A few days latter I get a CALL from a GEEK SQUAD telling me he has been on 250 calls for this washer and there is nothing he can do. I insist he come take a look at the washer. Two days latter he arrives and leaves with no help...use less soap. Try an agent they use in whirlpool baths called Whirl away sorry its going to stink because all the water can't drain. They are designed that way. I asked if there was anything he cauld do? No, sorry.

$3,000.00 is highway robbery and they know the machine is bad yet they keep selling it. I have had over $1,000. worth of clothes ruined by that nasty smell and my husband and myself are both in wheelchairs so we wanted the front loading machine because we can do our own laundry. I feel very upset that they were already aware of the design flaw and are still selling the machines. We purchased in August of 2007. I wish I had visited this sight first.

I purchased the [Whirlpool Gold] dishwasher about 5 years ago from Best Buy. I am so happy that I also purchased an extended warrantee. Best Buy has stood up to it's warrantee so my complaints are the dishwasher itself. I have had the repair men out so many times that I know them by their voice on the phone. My dishwasher was deemed a lemon after the 5th repair. Unfortunately, this took a couple of years to reach the lemon status. The tech needs to look at the dishwasher 5, give or take 1, time before they can deem the dishwasher a piece of junk.

The depreciation Best Buy applies to replace the dishwasher is a little steep. I ended up keeping the dishwasher and extending my warrantee for a few more years. One thing I don't understand about Best Buys' depreciation policy is that if the dishwasher is [bad] in the first place, why would you depreciate it? What is to depreciate? It doesn't work. It never worked right. There is no value on [it].

I have had everything replaced on that dishwasher. The soap despenser (because it stuck), the heat sensor(because it took 3 hours to run a load), the main curcit board. If it is a part, it has been replaced. I also got the run around about my hot water heater being to far away from the dishwasher for the dishwasher to work properly. I was told to run the water to get it up to at least 140 degrees for the dishwasher to run correctly. What the tech didn't realize was the fact that the water heater is 5 feet away from the dishwasher encased in a wooden cabinet. I live in a condo.

I just smiled, reached over and opened the cabinet door. The look on his face was priceless. I told him my water heater was 1 year old and I didn't see any way physically possible to get the water heater any closer to the dishwasher other than taring it out of its encasing and placed it in the middle of my kitchen floor. That might give us 3 feet. Yes, I did say that.

When the technician came to fix the washer I had to help him lift the appliances as he told me he needed help and they only scheduled him. If I didn't help him it would have been another two weeks before they could come out again. As it turned out the washer needed a new pump and the technician had to order the part. He said he would call me when the part came in. I did not hear from him after a few days so I called him no less than 10 times over a 10 day period with no response. I finally called best buy service and they informed me the part had come in about a week ago and that the soonest they could schedule some one is 2 weeks from now! They are extremely condesending on the phone which makes it extremely frustrating. At this point I just want to return the Washer and Dryer and get my money back, but they refused. I guess they feel they already have my money so too bad for me. I have put the charge into dispute with American Express but nothing has happened yet.

i bought an open box refrigerator. we asked what was wrong with it. they showed us 2 dents one major in top back and one on side. We received delivery and it was missing a basket in freezer we called and the sales people said they would order a replacement. We followed up a few weeks later and nothing had happened and store manager said no go as sale.

We called 888bestbuy and they followed up. The sales person lied and said we were told about basket. My wife was with me and they never told us about basket. We bought in good faith and feel wronged as they refused to do anything. I will not buy at Best Buy again.

I purchased a washing machine from best buy and also bought a 4 year service policy. They claim that if your washer has to be repaired 3 times that they will replace it. THIS IS A LIE!!! I have had to have my washing machine repaired EIGHT times (so far). Each time you end up waiting for between 10-14 days for service without a washing machine. I have had 5 water pumps replaced but they say that since three of the pumps failed within 90 days of past service it is only counted as one repair. IN WHAT WORLD IS THIS HONEST? Each repair has us going to the laundry matt for another 2 weeks. NEVER NEVER NEVER AGAIN WILL I BUY ANY APPLIANCE FROM BEST BUY.

COST OF LAUNDRY MATT FOR A COMBINED TOTAL OF APPROXIMATELY 18 WEEKS.

Today, 10/15/08, I called for service on my dishwasher, which I purchased on 8/3/06 with an extended 5 year warranty. The problem with the dishwasher is that when you open the door, it pulls away from the cabinet. Otherwise, it works fine. After the frustration of speaking with several different people for over an hour, I finally did speak with someone who proceeded to tell me that the warranty only covers if the dishwasher is not working. I wish I had known that prior to purchasing the extended 5 year warranty. At the time, we had purchased not only the dishwasher but also a washer and dryer also with the extended 5 year warranty. I wish I had known prior to purchasing the extended warranties just exactly what they covered. I was told by the salesperson that everything was covered. What a rip-off.

I now have to contact an appliance repair company and I don't know what it will cost to get the dishwasher to not come away from the cabinet.

purchased 11-18-06 Well a little after the first year our freezer was icing up...we discivered the freezer seal was bad...after trying to get the part we finally went back and found someone to talk to...he helped us locate someone to get the seal through.

Just recentlt everytime I opened the refrigerator I smelled a burning smell...it really scared me. We finally discivered the sensor cover that covers the lightbulbs and also shows our temperature setting was melting...it melted completely off and is now presently hanging by wires. We cannot afford another refrigerator but as of now we do not have light in our refrigerator and am considering a used one...it is ashame that you struggle to pay for an item, only to find it is a piece of crap...the last time we looked they were still selling them....makes me feel like I want to go over there and warn everyone that looks at that particular brand.

The smell of the burning gave me an uncomfortable sense of being afraid of a fire and the smell was overwhelming. We worked hard to pay it off as soon as we could, we did without other things only to have this product be of such poor quality

9/28/08 7:20 PM Bought a washer from the Best Buy OnLine store. In six weeks, the washer broke. Because I was past the 30 day window, Best Buy would not replace the washer. Instead, a parade of GE repairmen have been at out house (and on two occasions, didn't show up) Everything imaginable has been repaired, and still it doesn't work - Best Buys response - Oh, that's GE's problem. Rude, condescending customer service people.

I am six weeks without a washer. The time span included my son's leave from Afghanistan, where he is an infantry turret gunner. You talk about dirty clothes. I will never deal with this company, store again and encourage others to avoid it. Corporate greed rears its ugly head.

I am a Nurse practitioner, husband is an army officer - five days of lost work. emotional heartache of never ending calls with customer service people who are either unreachable, or moronic. Lost weekend trips to visit out of state child.

Purchased LG Dishwasher from Best Buy for $699.99 + Taxes. Within 6 months broke with error code and high noise during water fill (supposed to be exceptionally quiet). Best Buy fixed it once, but Geek Squad Rep told me how often LG appliances break and how impossible they are to repair, but Best Buy won't replace w/o their service warranty. After a total of 6 service calls, wasted repair costs, annual leave, etc. Best Buy concluded they can't fix it and owe me nothing....my problem.

This ends any future relationship with Best Buy and LG.....total lemon on both counts! I am buying from anywhere else! Total cost of over $1100 in a nonworking dishwasher when I add cost, leave taken for repair, service costs...and this cost excludes time and dish pan hands attributable to dishwasing.

Best Buy's THIRD scheduled visit. I was scheduled for service today. No one called. I spoke to at least 8 different people trying to find out what was going on. Apparently, they took me OFF THE SCHEDULE FOR TODAY because it showed they had been to my house before and therefore ASSUMED they could remove me from the list. Therefore, one month later, I STILL HAVE NO WASHING MACHINE WORKING - I've Missed two days of work and today at work spent 3 hours trying to get things resolved. Everytime I got passed off to someone else I had to repeat name, address, reason for call, etc. Over one month I've been waiting for my two-year old Maytag washer to be repaired again. One month I have been waiting for repairs under warranty with Best Buy.

No one showed the first time because he got lost,never called - I lost a day of work. finally after two days of trying to get someone to straighten it out, he's scheduled to come - shows up at last .....says we need a part and will take 3-5 days. Said someone would call when part arrived. NO ONE EVERCALLED. I WENT THROUGH THE PROCESS AGAIN OF CALLING AND GOING around and around and around. FINALLY, someone says your part has been in, we'll call you to schedule. NO ONE CALLED. ANOTHER DAY WASTED. I call again, go round and round. Finally got a supervisor with Geek Squad. Told me how sorry, etc., scheduled someone for today (Wednesday). NO ONE CALLS, NO ONE SHOWS.

Called and went round and round. Someone finally left a message stating the reason he didn't show - it was a mistake. Best Buy has our money from the warranty and we are held hostage so we can't call another mechanic because we've got to deal with Best Buy as we paid for it. Is this incredible? All I get are form apology emails from whomever It is criminal! We have not been able to do laundry at home for a month and this is absolutely disgusting!

Lost two days of work and am paying to go to a disgusting laundromat.

on dec 18 2007 i bought a Frigidaire fridge from Best Buy..the fridge was delivered on about jan 2 20008. After the fridge was deliver i realize that my light bill kept going up from the regular $120-$150. In September alone my bill was over $300. I contacted Conedison and they told me they were reading the meter properly (u see i thought they were not). However, this weekend we found out that the fridge door was not closing properly..we had to lift the door to close it. That's when we realize that hot air was going into the fridge.

I contacted Best Buy on Monday Sep 15 and they sent me a service repair man on Tues Sep 16. When he got here he told me that the delivery man did not put any washers on the fridge door, this is why it was not closing. After he left i called Best Buy to let them know what happen when the fridge was installed and if i will be compensated....they said there was nothing they could do....I am really lost because i really think they are at fault here.

In August 2006 I purchased the LG front-load washer. About a year into the purchase, I began noticing the god-awful smell from the clothing. At that time I was using regular detergent and fabric softner. I passed it off thinking I let the wet load sit too long, so I was re-washing the clothing. This may have gone on about 2 months, and I was thinking it was the water, detergent, softner, cycle or temperature of the water. My husband and I purchased a whole house water filter, but that didn't work. We changed detergents to HE, that didn't work. We changed bleach to HE, but that didn't work. Dryer sheets, size of the loads, types of clothes together, washing SINGLE garments at a time, the list goes on and on. We tried everything. It didn't work.

I called Best Buy who directed me (I have a 5 year warranty) to LG. LG told me to run a sanitary wash with all bleach in the bins, wash the rubber ring out with bleach, drain the hose in the front left and leave the door open to allow the washer to dry out. He told me to do this once a week. So, I did and it fixed the issue for the first 2 loads, then back to the stench. So, I called again and spoke with a woman who sent a repair man to the home. He told my husband to use a fraction of the HE detergent and NO fabric softner. And told him to run the sanitary cycle at least 2x's per week. He mentioned doing the last load of laundry as whites and putting it on sanitary - so we won't waste. Thoughtful, but a waste.

So, here I am. I have THROWN clothing away, including my business suits because the stench and mildew will not come out even when dry cleaned. I don't have money to continue to wear and toss away because my washer doesn't wash my clothes. I end up doing double the laundry because the clothes reek so badly. I can't stand it anymore!

I have lost out on clothing, saving money for water bills and time lost from work because of repairmen at the home. This is absolutely ridiculous! I spent $2500.00 on both machines and I want my money back AND damages, not to mention the countless HOURS washing clothes over and over again.

After shopping around for appliances I went into Best Buy to compare pricing. I alerted the gentlemen that sold me the appliances that Sears In rosell had the same items for less. I was only looking at purchasing a refigerator but the sales associate sais they were running a memorial day premotion. He said no payment or intrest if I spent over $499.

I purchased a refrigerator,stove and microwave based on this knowledge. I get a phone call from the bank (HSBC) stating my payments are late and that I'm in collections. HSBC stated that I still had to make payments, I explained what I was told.

My credit score is being destroyed. I WOULD HAVE NEVER MADE THE PURCHASE because I knew I could not afford monthly payments I was going to file my taxes in 09 and pay it off. That was the plan from the begining. Sears offered the same finance plan but the sales associate lowered the price of the stove or I simply would have went to Sears to make my purchase.

My husband and were shopping for a Whirlpool side-by-side refrigerator in late June. My husband found a great deal on Best Buy's online store. The deal was marketed as free shipping on all energy star appliances which seemed like an even better deal. The Best Buy website listed that the fridge we picked out was energy star and came with a child lock out feature.

We received our product in a timely manner, but discovered that our appliance was not energy star nor did it have a child lock out feature. We have a 2 year old son and do not want him dispensing water and ice all over our new kitchen floors. When we tried to exchange our appliance through Best Buy, they claimed no responsibility as the appliance came directly from Whirlpool. They told us to deal with Whirlpool directly.

Whirlpool told us that the model we ordered used to be energy star but was recently changed due to new gov. standards. They also stated that Best Buy mislead us by listing/advertising that the model we ordered had child lock out features. It does not. Best Buy has since updated their site and the fridge we ordered is not longer available. We have no proof that we were mislead and sold a falsely advertised product. We are now stuck with a refrigerator that we do not want.

$810.89 Was the total cost of our refrigerator. We have to keep constant vigilance with our very curious toddler who would like nothing else that to flood our kitchen floor with ice and water. We have to pay more for our utility bill as we were not sent an energy star appliance.

I am very dissapointed in the LG front load washing machine I recently purchased from Best Buy. the machine shakes and is loud. I did also buy the stacking unit for it to sit on but the washer seems to skake really bad on the spin cycle even with the pads I was told to also purchase because of the problem. But not until after I bought it and called to see why the washer was doing it.

The washer even moves across the floor and now I keep getting threatened from LG AND BESTBUY that if nothing is wrong with the machine I will have to pay for someone to look at it even though I bought the extra service agreement. Also note I've purchased 3 other appl from Best Buy and all had problems with them. My next step will be to contact the Better Business Bureau

While trying to purchase a LCD TV the sell person asked me to enter my Social Security number in a key pad for identification. I showed my driver license but was not sufficient. I was trying to use my Best Buy account but I destroyed the card 2 years ago after a computer purchase. I refused to provide my social security and they refused continue with the transaction. They suggested for me to contact best Buy to check my account status. I called Best Buy and the clerk also asked for my Social security number. I was frustrated and gave it to him so he could check the account. I noticed an India accent and asked him where he was located. He informed me he was located in Manila Philippines. So I gave my Social security to some stranger at the other side of the world. I was so frustrated I told him to forget it and hang up.

Next day I found my account number in my house and when back to Best buy. I was told I need to re-apply for the card again. A young lady gave me a form to fill while another kid asked her if she could handle she said was Ok. I fill the form with name, address, birthday, and of course social security number. She informed me my account was approved. The TV was delivered to the front door while she told me to meet her at the cashier. Another young man (around 19) asked me to enter my social security again in the keypad. This time I did just to get out. But the transaction did not go thru. Asked me again and again. He called the assistant manager and she tried but with no success. She called another manager. At this point I was very upset. The assistant manager got my application form and was trying to verify the information.

I told that was enough. I remind them they that they just had a case of an employee stealing personal information from customers and creating false accounts. This came out in the newspaper couple days before this incident. They scratched my social security number from the form and apologized. I told them this was a very poor service and that too many people (at least 5 mostly students) got of hold of my private information. I do not recommend anyone to purchase anything in credit at Best Buy.

Possible ID theft. Disclosure of private information.

LG French Door, bottom freezer, bought from Best Buy 12/2006. Lights stayed on, ruined food, light panel melted and fell down. I guess I should be happy mine lasted so long! NOT Wish I had seen this site prior to purchasing this piece of junk.

WE WILL NEVER BUY ANOTHER LG PRODUCT! We bought the set for 1200.00, worked fine (if you can stand the mold issue) for two year and 3 months, then had an LE signal....now dead! Trying to get someone out but service repair and parts too much...to use the same machine!? we will go back to Whirlpool or Maytag top loaders!

I bought an LG washer and dryer (front loading) in 05. I had problems shortly after with the dryer the rollers had a design problem. they are very noisy a tech came out several times and replaced them. they changed the design and changed them several more times. The washer doesn't spin out completely and water stays in the bottom of the drum and gets stagnant. First it just stinks then the smell stays in your clothes.

Best Buy exchanged them a year later. I've already had the rollers changed several times and am just living with the noise. The water is so bad in the washer I can barely open the door. the techs told me I needed to run the washer with ammonia or vinegar before using it to wash clothes. Why should I have too!

I, like many others purchased an LG system from Best Buy. We have experienced all the issues people are mentioning; moldy order, moldy seal, LE code and now, no power in the unit at all. We contacted best buy (we have the extended warranty), only to be told we have to wait. The tech came out a week later and said they would need to order parts and it will take 2 weeks.

I will be without a washer for 3 weeks as parts are ordered and no gaurantee they will fix the issue. Has anyone got a easy (besides buying a new washer) solution to ge this working? is anyone taking legal action?

3+ weeks of no washer.

Best Buy screwed up delivery and installion of three kitchen appliances my wife and I purchased from their store (stove, microwave and dish washer). We will never buy another appliance from Best Buy again, and we have been steady customers over the years.

It began on August 2 when Best Buy called and said they would deliver and install all three items on Monday morning August 4th. My wife took the morning off from work and a delivery truck showed up with the stove (which they did install) and the microwave (which they did not). I called Best Buy and asked about the dish washer and was told it was on back order and would be in in about a week.

On Wednesday the 6th we had a phone messaage saying that they would be by on Thursday the 7th between 12 noon and 3 p.m. to deliver and install the diswasher (supposedly on a week's backorder). I arrived at my home at exactly 12 noon and there were two messages: the first left at 8:40 that morning saying they would now be by between 9 and noon (that's right, 20 minutes notice when my wife and I were already at work). The second message said they arrived at 9 a.m. and left after thirty minutes.

I called Best Buy and certainly lost my cool for abruptly changing the schedule (even the cable company is better than this). I spoke with a supervisor and she verbally guaranteed that delivery and installation of the dish washer and installtion of the microwave would be on Friday, August 8th between 11 and 3. On Friday morning at 9:15 I received a call from an installer saying they were there to install the microwave. I rushed home and while they were installing the microwave, I contacted Best Buy to reconfirm delivery and installation of the dishwasher at the time they guaranteed.

It is now 3:30 and I am on hold (again) waiting to talk to a Best Buy supervisor for deliver and installation. We will never order items from Best Buy again and if there is any type of class action brewing, count me in. As of this writing - still unresolved.

On July 26th we noticed that our Frigidaire refrigerator did not seem to be cold and our ice cream in the freezer was melting so we vacuumed the coils and turned the knobs all the way up hoping this would fix it. By sunday when we opened the fridge it smelled like rotting food. My meat and other items in the freezer were starting to thaw so I immediately called Best Buy to schedule an appointment. The soonest they could get someone out was wednesday July 30th. I was upset because we were already losing food and did not have any money to replace it and payday was almost 2 weeks away. The person appologized and said that was the best they could do. I asked if they were going to pay for my food and she said yes that they would pay up to $200 and she was going to send the form out to me right away. She told me that I have to fill it out and then send it back.....great and how long will that take before I see any money? So with the little money we had left we bought bags of ice and cheap cooling bags to try and save what we had left but eventually we had to give some of meat away since it had all thawed out and the rest we had to throw out.

Wednesday July 30th the tech comes out. He tells what is wrong with it and says that with these Frigidaire refrigerators it is common for this part to go out on them. I said well if this is a common problem should you already had the part before you came out? He said no. I said don't they tell you what the customer says is wrong with the appliance when they call? He says no not really. He then tells me that it will probably take a week to come in. I asked why so long and he says it depends on where the part is coming from. What they can't overnight it? BS! I was very upset and told him I can't wait that long what am I supposed to do? He told me that we'll probably have to go out and eat until then. Go out and eat? Do you know what it costs for a family of three to eat and I'm talking cheap at a fast food place? That's aprox $15-20 for one meal so your talking around $60 a day for three meals, Aprox $420 for the week! Is Best Buy going to pay for that? I tell him we are broke and all of our money was in that refrigerator and now it is gone. I told him that Best Buy was supposed to send me a reimbursement form but so far I haven't received it. In the meantime we are living off of peanut butter sandwiches and ramen soup.

Yesterday evening Sunday August 3rd, Best Buy called to let me know the part was in but I didn't get the message until late. This morning August 4th I called up Best Buy. The guy on the phone tells me that they are scheduling an appointment for the following friday, August 8th. Friday? Now I am really upset and I go off on the guy. He tells me that is the best they can do but if a spot opens up then they'll call me sooner. I told him the tech knew I needed this fixed right away. This is NOT like having a tv fixed. A refrigerator is a neccesity!! You can go without a tv but not food! I also tell him I never received the form for my food spoilage. He proceeds to tell me that the information I had about that was wrong and asked who told me this. I told him the last person I talked to on the phone when I first called for repairs. He tells me that they do not send out a form that "I" have to send "them" all the information, my name, address, etc....list of all food items and the cost, etc. What a load of [lies]! Just another way for Best Buy to delay things even longer!

I told him that I had been reading complaints on the internet about Best Buy and also how people never received the food reimbursements and that I highly doubt I will receive mine either. I also told him that last week I submitted a complaint to Best Buy online about the whole situtation. Of course Best Buy has not responded back to me and probably never will. So anyway this is my deal, been without a working fridge for 10 days and now have to wait an another 4 days, in the meantime no food or reimbursement for our food from Best Buy/aka WORST BUY!

we bought the french door/ freezer bottom LG fridge in Feb 2006 at Best Buy. less than a year later the freezer fan started making a noise like a playing card in a bike wheel.Best buys came out and said it was the fan. replaced it. 3 months later...same thing again. they came out again. fixed it. 3 months after that..broke again...THIS time best buys came out and said they will order ANOTHER fan but in the mean time....stick a hair dryer in the back of the freezer and point the hot air thru the vent and melt the ice on the fan blades.

the new fan never came and it finally quit working all together with a FF blinking on the front. Here comes Best Buys again. This time the repair guy said oh these are junk. the same thing breaks on all of them. it is the regulator that tells the fan when to run that is messed up. not the fan ok, will you get us a regulator? he said LG is the worst for parts orders. they have 10 parts and / or part numbers that go to this fridge for this one problem ok, well what should we do? the right handle is hanging off as well! he said get rid of it and buy a whirlpool or maytag. i never fix those and if i do, it's easy to get parts. THANK GOODNESS we bought the service plan which covers LEMONS like LG. we picked out a new whirlpool that will be here Monday 7/28/08.

ON ANOTHER NOTE: when i called BEST BUYS to report I did have a lemon (4 repairs makes a lemon) I had to go up the telephone food chain to get a supervisor only to hear her say we only show one service call to your house what? are you kidding. He came and replaced a fan the first year well we have no proof of that visit ....do you? that is right folks... you have to prove they were there each time! the repair guy only left a receipt once! we never signed anything or got a copy of anything on the other visits. her answer?

we can send him out again because we only have a record of one visit ok. do it. The poor guy showed up 5 days later (soonest appt they had!) and I went off on him. He already knew me from his previous visits. He called in on his company phone RIGHT THERE AND THEN and reported the fridge as being a lemon. whew. even with a service plan WE STILL HAD PROBLEMS. document, document, document everything a repair person does.

As a customer that has spent over $15,000 with this store in the last 5 years, am appalled at the lack of assistance they will give me with an apparent very defective Frigidaire Upright Freezer I purchased March 2008. Three service calls have been made and three times I have meet with Frigidiare repair persons, to the tune of missed billable income of over $1500. The frost-free freezer is anything but frost-free.

Best Buy says it's not their problem, with an investment over $500 for this Model FFH1765FW freezer, how can I get them to replace with one that is not defective? Everytime I call the 1800 number for customer service with Frigidaire someone that does not speak good English can't comprehend the problem and they hang up on me.

Lost time from work, frozen food has been thrown out to the overall price of damage in the $2500 range.

My old refrigerator has gone out. No one in their right mind would wait 5 weeks or more living without a refrigerator. I am elderly, and I guess he thought he could pull the wool over my eyes. I lost a great deal of produce, it has cost me much money. I must lug bags and bags of ice from the store to try and keep a few things, like milk, cold.

I recently bought a newly rehabbed house, which didn't convey a washer and dryer. So Best Buy had a sale going, with 18 months same as cash financing. I figured i had bought lots of stuff from best buy, no brainer. BIG MISTAKE. At first, everything seemed to be going well. the purchase went through, got my delivery date, however the dryer power cord was out of stock. i kept getting emails saying it would be shipped within 4-5 business days. Since my appliances weren't to be delivered for 2 weeks anyway, i thought nothing of it. However i kept getting these emails. So i cancelled that part of the order, and bought one from Lowes. No problem.

The washer and dryer are delivered, and they realize there is no stacking kit! One isn't included, and the only one on Best Buy's site lists out some other model numbers that it's compatible with. Nobody told me that, but neither did i ask. Oh well, i go buy one from a store, and reschedule the install. While i'm taking the plastic off, i notice the dryer door wont shut. So i call, and they send a technician out to fix/diagnose it. "Can he stack them if he can fix it?" i ask. No, a technician will have to come out on a separate call. *sigh* fine, it's your gas. he comes on a saturday, and the techs are coming on sunday. He can fix it, but i'd have to wait 3 days for a part. No dice, i want a new dryer. He says fine, call best buy and set up the exchange.

no problem, i get a call from the warehouse to give me the technicians arrival window. I tell them the issue, and ask if he can bring a replacement dryer. It has to come from BB.com before they can do anything. He still offers to come to my house...for what reason, i do not know. I call Best Buy and apparently their return policy is that they must pick up and process the return on delivered items and you must repurchase said item. I got a best buy credit account for a bit over the cost of the whole package, so i couldn't repurchase until the money came back. HSBC (the bank that does the cards) were not sympathetic, and nobody seemed to be able to do anything for me. Ultimately, customer care was able to give me a discount and push the repurchase through, and would claim the money once it was available on my account. this took close to a week, and i had to wait ANOTHER week for them to even pick up the item.

So it's been 3 weeks and now i have one washer sitting in my kitchen. A few days after the dryer pickup i inquire about the new one, they tell me it'll be delivered midweek and someone will call me to schedule the delivery the day before. (this is a bad policy, at least the way the elkridge center does things. they don't call until after 5pm. I personally work from 8-5, and would like to tell my boss if i need to leave early/come in late to wait for the delivery) Nobody calls by 6, so i call the distribution center. they have no idea what i'm talking about. no delivery is scheduled. I give them my order number, but they get a COMPLETELY different "order number" in their system. so nothing matches up and they can't help me. So i call BB.com again and they set up the new delivery date the next week. It has been 4 weeks since i should have gotten my dryer when this delivery should have happened. They show up, on time, with the wrong dryer. The delivery guy apologizes, but says he doesn't think he can come back out.

So i call AGAIN and they offer to come back in 2 weeks to deliver the correct dryer. I'm beyond irate at this point, and say that's not acceptable and am basically brushed off by both the distribution center and the BB.com associate and her manager. They tell me the incorrect dryer must be returned, the money refunded and i have to repurchase. I tell them repeatedly that i'm not returning my order, i never got it! i am seconds away from flying into a tourettes level of swearing so i end the call, and call back the next day. The woman who answers is helpful and schedules a delivery date in the next week. I have been in constant contact with customer care, and they are very sympathetic and helpful but often their hands are tied beyond giving a discount or a gift certificate. Finally the day arrives that my dryer should be here!

Once again i have to call the distribution center after 5, and I take off work the entire day because lucky me drew the 11:30-2:30 delivery time. they do not confirm my address, but since they have been to my house 3 times in the past month, i don't fret. I wait...and wait...and wait. I get a call around 2:00 telling me they are on my street but cannot find my house. They have a completely incorrect address MILES away. in a different town. I'm told, they are sorry but that's the address on the order. When i ask how where they got the address, they say "i don't know, we got it when you set up the order" I tell them i didn't set up any order, it's been the same order for almost a month. My address was correct the last time they delivered on that order. "I don't know sir, whatever you put on the order is what we have"

When i call her out on essentially saying it's my fault, she immediately backpedals and says i misinterpreted. anyways, i call the corporate office and get customer relations to conference me in with both a .com associate, and the distribution center.com can do nothing, but the distribution manager says he will do what he can. Never giving me a straight answer. Ultimately over a month later, they do show up with the correct dryer and install it. However they have lost a customer for life. I'm amazed that a company with such deep pockets would string along customers like this. once i redeem my gift certificates from my rewards card, i'll be done with Best Buy unless i am completely desperate.

On June 15th, 2008, I called 1-800-624-4434 and spoke with James. I told him that I needed an AC unit for my windows. I stressed to him that my windows open from left to right or East to West not up and down or North to South. I told him that I had gone to Home Depot, Sears and called around to find a unit that fit my windows that open from East to West. No one had a unit that would work. I told him this. James said hold on and let me check. He put me on hold for a few minutes. When he came back to the phone, he said he found one that would work. I asked him again! Will this fit my windows that slide from East to West or side to side. He said yes this unit will work. I then told him I wanted 2 units. I also purchased the extended warranty. I was happy that I had found AC units that would work for me.

Before I gave James my credit card number, I asked him again, are you sure these will fit my windows? James said yes they should work. I gave him my credit information and told him that I wanted Best Buy to install them for me. He suggested that I wait until I got the units before I schedule an appointment. I said ok. Well, I just received the 2 units. And I am so disappointed and ticked off! After I told James repeatedly that my windows were not up and down, the 2 units he sent are for up and down windows, not side to side or East to West like I requested!

I immediately got on the phone and called best buy. James answered the phone, but he told me he was not the one that took my order. I told him what had happen and how upset I was, he then transferred me to Robert. I told Robert what had happened. He wrote some notes and gave me this case#. He then transferred me to Jodi a supervisor in Houston. I was on the phone with her for a half hour. She was trying to fine me a unit for the windows I had requested in my original order. After sometime of putting me on hold back and forth, she said she had spoke to her boss, Mike who said they had a unit that would work, but they were on back order. She also stated that I would have to pay $200 more.

I am very upset because I was mislead to believe I was purchasing exactly what I was told by James. Now [they] want to charge me more for something I was led to believe that I had paid for in the first place. Now my kids and I have to sit in this house and try to keep cool with fans going which doesn't help. I am very unhappy with Best Buy. I want Best Buy to honor my original request! I don't want to pay any more money!

I purchased an above a Whirlpool Gold G2 Above the range microwave in November of 2007. The microwave was sold to us at a discounted price as we were told the mocrowave was an open box microwave because the model was discontinued. We were told that the microwave was in full working condition and the full manufacturers warranty was still available.

A few months later we began having problems with the Microwave and imediately contacted Whirlpool regarding for warranty service. They set up a service call and the microwave was repaired or so we thought. After 8+ services call and parts totaling over $1200.00 we were asked to confirm our purchase date with our receipt as Whirlpool Consumer Relations informed us that the microwave we purchased had a service history starting in 2005!

What we came to realize is that we unknowlingly purchased a used Microwave that had prior issues and service calls through whirlpool. In addition, we were informed that this was an issue we needed to take up with Best Buy as they only deal with the warranty side of the issue and they were only allowing us to use the warranty service because we had a receipt to verify the our purchase date.

We immediatley contacted Best Buy and they referred us to their Corporate Consumer Relations department. We were informed that Open Box means that it could be a return, a diplay, a discontinued model and so forth. I explained that the local sales agent did not advise us that we could be purchasing a potentially used mircrowave we were told only that it had been discontinued. According to the consumer relations department this is their open box policy. I explained that in no way were we told any of this nor was this explained any where in the store and she further informed us that there was nothing further they could or would do for us as it was a manufacturer's issue since we were passed the 30 day purchase date.

I believe this is unfair business practice to sell used appliances without disclosure. Not only have we wasted unlimited hours waiting on service calls but in the past four months we have went over 10 weeks without a working microwave.

We have three young children and a my husband works over an hour away from our residence. This has caused undue economic and emotional hardship hardship on our entire family without the use of a working microwave oven. In addition, our time is valuable as I am an independent sales contractor and this issues has seriously compromised my ability to perform my job effectively due to the vast amount of time I have spent on service calls, phone calles, etc.

Several months ago I call for service for my refrigator because I had notice nearly every two or three days my food would be spoil or I had to throw out sour milk and this went on for a long period of time. I was not able to put cold cuts, vegetables cheese yogut and item of this like in the refrig. because it was no good in a couple of days. I lost quite a bit of food and consider we had babies and young children in the house.

After about six months I finally got a service man and he discovered the problem. I have had problem with this refrig avery since I had it. They refused to replace it. I lost over a period of time over three -four hundred dollars in addition to having to miss work so they can service the appliances.

Nothing have happen so far. I am waiting to hear from them regarding reinbursting me of my loss

I purchased a Samsung Side-by-Side Ref. from Best Buy in 2004, with a 5 year Service Plan.

On the last call I was told that they would review my case for replacement..and it would take 3 to 5 days for them to get back with me...they NEVER did. I called them back and they said it would be another 5 working days because their computer office had a flooding problem. Are you kidding me? I am going to be inconvenienced once again because of the "N.E.W." contracted company's problem????? This company is a big joke! They are EXTREMELY rude and obnoxious. They are trying to delay us so that our warranty will expire!

Attorney's out there should review all these complaints and file a HUGE lawsuit against Best Buy and N.E.W. ! ! ! They have enough complaints on this site alone!

I would NEVER, NEVER, NEVER recommend Best Buy to anyone else! I am no longer going to do my "Business Rewards" with them anymore....my business and personal buys will go elsewhere!

I have the contract that says that AFTER the 3rd completed repair, and on the 4th problem, we would be recommended for a replacement. We have YET to receive a call for any such thing! We are now on our 4th and 5th "problem" and no one has yet to come out----and this is WITH a warranty that I paid for!

PLEASE HELP OUT THERE! If you know how we can get out of this, please contact let us know!

I purchased a washer & dryer from Best Buy's on line store. The web site seemed to indicate that I would have to purchase hoses for the washer, which they had conveniently listed on the same web page. Stainless steel, cost around $30. I wanted to pick the appliances up from my local store, but the web site said that option was not available to me. I paid $70 for delivery. When the day came, I got a call FROM MY LOCAL STORE, saying they would be out with my appliances.

When they arrived with the appliances, they told me I didn't need the extra washer hose but they couldn't take it back with them. I drove to the store a few days later, but the store wouldn't take it back because it had been ordered on line. They told me to go on line to arrange a return. I did, and a day or so later I got a phone call and an e-mail telling me that the only way I could return it would be to have a truck drive back out to my house to pick it up, which would cost me another $70. I informed them that they had lost a customer for life. I filed a complaint with Best Buy and got a polite answer which said how sorry they were that I was unhappy with their customer service. They don't know what customer service is!

I purchased a refrigerator and a wash machine. I paid 700 cash and the rest on my credit card. Monday was the soonest they could deliver, in the meantime I am living out of a cooler going through ice like there is no tomorrow in this heat. Frig showed up with several massive dents. I called manager and all he could say is I am sorry, wanting me to accept it in that condition. After about 10 minutes on the phone with him, I told the delivery people to take the washer and refrigerator back, I don't want to do business with this company. The manager told me money if the form of cash would be mailed within 10 business days, the money on credit card would be immediately once the items are returned back to inventory which he told me would be on TUESDAY.

I called the 1888 number and after an hour on the phone, which I tape recorded, they told me, items do not show in system as returned. I have to go to store with reciept for refund which will be another 10-14 days. Total will be almost one month without my money. I was also told that the computer shows a delivery date of the 31st, that items have not even been delivered yet. I explained that I took pictures of refrigerator, I signed a refusal form, and my reciept clearly states delivery for the 19th. I explained that I am taking this to court not just for my money, but for the burden of living out of a cooler, buying ice everyday, throwing away food that has spoiled or water logged from melted ice in this 90+ degree heat, for my heart ache and stress and interest on my money. Best Buy's Famous Words that they teach them all to say, I'm Sorry

Over $100.00 worth of food thrown out. Having to wait for my money to purchase a refrigerator elsewhere. Buying three bags of ice every day cost more than it does to run a refrigerator. I expect to take this to small claims court and hopefully get reimbursed my my money, my money for ice and spoiled food and my money for gas and ice, and interest on my money I know they are collecting. I am so stressed out over this whole experience.

I purchased a Samsung side by side refrdgerator from Best almost a year ago. It is by far the worst appliance I ever purchased. We have had the repairman out 4 time to replace the ice maker. It barely produces any ice and there is a lot of ice build up in the freezer. I am sick of calling them out and I am ready to call my attorney to get a new fridge.

Best Buy says since I did not get the extended warranty it does not fall under the Lemon Law. Samsung should be held accountable for such a poor and trashey product. I spent nearly $800.00, if I could sell it for scrap metal, I would. We have called Samsung about the problem several times, but they call us back during the day when we are at work. Never again will I waste my money on a Samsung product.

I have taken 2 days off of work for the repair men to come to my house and try and deal with things.There is no light at the end of the tunnel.

When I bought a washer and dryer from best buy at the salem nh store the sales associate told me I would have no interest for up to 12 months, well my first bill I had interest so I call the lady said it was taken care off, the 2nd bill came and the same interest is on there. I called again then the lady said that offer expired then I talked to her supervisor who then told me that best buy gave me the wrong card to use that I used the best buy mastercard but i was soppose to use the best buy store card and to go back to best buy and get the store card and get it transferred to the new card which I did and they would reinburse me the interest that I paid.

So I did that no problem and still havent gotten any refund back, I emailed them and I am getting no where at all even though best buy associate told me that it would be interst free and when you call they do not understand english at all they can speak it but dont understand what you try to tell them which then you get thier supervisor who understands the issue.

So far it was almost 60.00 in interest that I shouldnt have paid

I purchased a front load LG washer a few years ago...it also makes that moldy smell if you leave the door shut. I run a load of bleachy kitchen towels once a week...no more smell. I also bought white bath towels so I can bleach them. My other towels got moldy smelling! The biggest problem I have right now is it fills with water, spins a little...once it fills, it makes a grinding noise and doesn't do anything. I have to manually drain it. I called LG and they told me to use a tub cleaner called Whirlout which should fix my problem. I went to the maytag store and asked them what they thought. They laughed at the idea of a cleaner fixing this....they said it sounded like a broken transmission. They could have ripped me off and sold me the cleaner but they advised me not to buy it. They also gave me the number of their repair people who also service LG machines.

This machine should last years w/o breaking...it's very expensive. I'm learning that the most expensive appliance is not the best. I had an amana side by side frig break after 4 years. bottom line, spend less so it's not so traumatic when you have to buy a new one! it's not saving me money when I have to pay for labor costs. From what everyone has said, it's pretty expensive to fix these. I can't wait to see my bill....oh boy! By American.

oh, and mine also leaks occasionally. hmmm, sounds like a defect in the model to me. I would also be interested in joining the law suit if it means getting my hard earned money back to buy a better machine that works.

I purchased a Whirlpool side by side refrigerator from Best Buy, September 2000. The 'compressor' went out in October 2004. Currently the inside refrigeration paneling and door panel is cracking. Best Buy states that it is 'cosmetic' and not covered under warranty. Whirlpool gave me the name of an authorized local service center, where I could purchase 'silicone' to patch the cracks. I consider this lousy customer service. Two technicians stated that the panels are 'defective' and poor quality.

Why should I have to patch a refrigerator, purchased new for $1000.00+(without any obvious defects at the time of purchase). I find it difficult to believe that Whirpool won't stand behind their product or that Best Buy would 'flip' this off as non-mechanical not covered, not so much as offering to NOTIFY Whirlpool of the 'defective product'. I have purchased only Whirlpool major appliances since 1989 and am dissappointed to know that I will have to take my business elsewhere if they are unable to RECTIFY this problem.

I purchased an extended warranty in 2000, I extended the warranty in 2005 and I am wondering why bother to extend the warranty again if/when the cracking proceeds to further deteriorate the appearance and performance.

We purchased an LG French Door refrigerator May 2006 and the refrigerator has Died! The digital panel says ER/FF. After numerous calls to LG , we were told to turn off the refrigerator to let it defrost for 3-4 hours and the start it up again. We were unable to get anyone to come and even look at the refrigerator. We were told by repair men that they won't touch a LG appliance because they can't get the parts. Several calls to LG Appointed servicemen resulted in a 1-2 week wait for a service call.

I would never buy or recommend another LG appliance to anyone. There should be a class action suite against LG for the Fraud they are trying to get away with by selling products that are defective and fail after one year--at an average cost of $1900 for an LG refrigerator, it should last more that 6-12 months.

loss of food (about $300) time and $$$ for numerous phone calls(which got us nowhere)

On 2/23/2008 I ordered Frigidaire 30 inch Built-in-Single electric wall oven. The store confirmed a delivery on 3/10/2008. I had a contractor who agreed to wait until 3/10 for the special order. On 3/10 I received a call from the Best Buy warehouse that the local store did not contact them at the proper day and the order was not placed. They said that the delivery will take place on 3/17. At this point the contractor signed for another project and refused to come again. I had to hire another contractor (additional $200.00) to come on 3/17. On 3/17 I received a call form the same warehouse- the order is not there for another reason. The next delivery day scheduled on 3/24. At this point another contractor whom I paid $200.00 in advance, declined to come again and refuses to refund the money since he made a trip to my house and waisted an entire day. The local store (manager Tom) as well as corporate rep refused to compensate me for any additional costs and only refunded the original order cost as a credit to my credit card.

$200.00 out-of pocket cost to hire a contractor. After 23 days of waiting I had to purchase a more expensive store that I would not purchase if I would go with the model I choose originally.