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Best Buy - Appliances |
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Larry of Draper, UT June 10, 2009 2 different techs, new stater, new motor, new PCB, new wiring harness, countless LE codes, now its 1 month out of the extended warranty and iy still isnt fixed. Best warranty says they will replace it after 3 times if it cant be fixed! Dont buy from best buy and dont buy any LG, they are junk! Barbara of Delray Beach, FL June 30, 2009 Their insured, a driver for Best Buy damaged pipes when installing a washing machine. he shut the hot water off in an attempt to keep this from me instead of owning up to the damage he caused. i had to have a handyman and a plumbing co. on saturday for emergency service. i only asked for the money i paid. i did not ask for damages, inconvenience for having no water in my entire residence for several hours, and the stress involved when the driver attemped to keep the damage he caused from me. Krishna of Edison, NJ June 4, 2009 We purchased a washer and dryer from best buy which were delivered to our house. During the purchase they did not explain any thing about the installation process, so we had no idea what to ask or what to expect when they came to install the machines. The people who came to deliver the machines said we had to disconnect the water and gas supplies (which had to be done by a plumber)and left without installing. We had to call best buy again and make an appointment to install the machines. We got a plumber to disconnect the necessary connections. After one week, best buy sent their men to install the machines and then we were told that the machines could not be installed for one or the other reason. This thing went on three times and finally we just gave up and returned the machines. And when we went to ask for the refund, the warehouse lady told they will automatically put it in the system and we can collect it from the store the next day, but when we to the store the next day there was no info in the system. We had to wait for more than three hours and then we got our refund. Our overall experience with best buy was terrible, stressful and time consuming. They need to improve their customer service and need to have better coordination among themselves. Holly of Henderson, NV May 4, 2009 Purchased a new LG fridge from Best Buy (one of two the salesman SUGGESTED) spent 1500 and in less than a year we have had the repairman out on 8 starter calls. I say starter calls because they always have to come back with a part - so approximately 16 times they have been to the house. Since LG only sets appts Monday - Friday 8:00 - 5:00 and I work those same common hours, we have missed work as well. From Day One it has been the ice maker. They have fiddle with it, replaced parts that I don't feel had anything to do with the problem and generally wasted my time. Also a waste of my time, calling LG Customer Service. They simply don't care, nor did Best Buy who told me I was out of their service area. I live maybe 6 miles out, I was close enough to come in and make a purchase but they can't and won't find any way to help me. It's not like Las Vegas is in the "sticks" y'all. But back to the terrible fridge, after reading some of the other complaints, mine too makes noises, we joke there is a little man who lives inside trying to escape, now it doesn't seem so funny after hearing about electrical fires and lost food from so many other disappointed customers. The repair person who was the primary contact left my kitchen a mess on more than one occasion and on the last trip didn't put a screw back in in, seems harmless until we learned it was a grounding screw for electrical purposes. Wonder if LG would have cared if I had been electrocuted - probably not. Don't try and get anyone of "importance" at LG Customer Service, we spoke to a District manager - added notes of that conversation, time, date, name, et. to our "fridge log" which is now a novel -- and when we called back and got Keith on the phone again, he said he didn't know who we were and had NO Record of speaking to us. By the way, during the ORIGINAL conversation with Keith, his suggestion was that we purchase an extended warranty (seems they have a new plan for this, I am guessing because of the disgruntled customers). Why on EARTH would I give LG even one more dime for an extended warranty on a new fridge that has cost me time and most of my sanity? Today is my B-day. I sat for over 4 hours waiting for a service call, spent time with LG and Best buy on the phone. Not exactly what I had in mind. I will make it my life's mission to make sure if I ever hear of anyone wanting to purchase an LG Product, from Best Buy no less, to tell them my nightmare and those that I have read today on this site. An of anon, TX May 2, 2009 It seems at least in my town Best Buy waits 30 days to deliver an appliance, immediately voiding the 30-day return policy. Sales dpt. is great, it's the delivery and returns that are disfunctional. This was the worst experience I've ever had.
Jorge of cape coral, FL April 24, 2009 My wife and I bought all new appliances for our house in May 2006. We paid 3800.00 on a credit card and another couple thousand in check. We paid 1197.00 for a model RS255BAWW afte only five moths I came home from work to find the Freezer temp flashing 58 degrees. I called Best Buy and complained. Their only question was " did you buy and extended warranty" He said you are over 90 days and on your own. I told him what I spent and he could care less and when I asked Samsung's service # he told to look at the back of the fridge! No help what so ever. I called Samsung and the sent out Moonlite appliance. He scratched his head and said I bet it's the main computer board and I will order one. Samsung gave me an address to send a list of all my lost grociers. I sent in alist of aprox 280.00 of lost product. I never heard from Moonlite appliance again. I called the appliance dealer twice each time left messages. I recv no check for lost food from samsung. Aprox a year goes by and I came out and you guessed it 60 degrees in my freezer. This time a call to Best buy head quarters in Mpls Mn. They basically told me I was on my own. The man named John told me that has indeed heard of other Samsung failures! However I am out of luck try pulling the fridge further away from the wall, clean out the air intake on the fan and reset it. I did this and it began to cool after an hour or so, but the intake wasnt clogged or too close to wall. On April 11, 2009 after a year after the last two incidents I came home to find the Fridge temp at 72 degrees which it had been for two days. I had seven people coming for Easter dinner. Well you know the rest of the story this time after screaming at best buy and Samsung they sent out DSM aplliance. The tech scratched his head and said I bet its the main computer panel. Best buy said I'm screwed as did Samsung but send us a list of food lost and we will "take care of You" A vfew days latter the warranty dept from Samsung called and said I was out of luck because out of warranty even though same problem three times in 2 and half years. Can some one help us? Three times loss of entire refridge 250.00 x three 1197.00 = tax on a piece of junk fridge we can't rely on. Loss of salmon caught in Alaska fly in fishing trip and venison from Mn how do you replace that? Morganna of Apple Valley, MN April 22, 2009
Called in an onsite repairman who tested the flow of electricity. Nothing getting into the freezer which powers the fan to blow the cold air to the refrigerator side. Said we'd have to replace the motherboard - Surprise! They stopped making the motherboard for this particular model. Even Samsung must have realized it was a piece of garbage. We're looking at buying a new fridge from Home Depot now and are investigating the Maytags. We replaced a 10-year old GE which worked just fine. We got taken in by all the bells and whistles and decided we needed the ice machine and water dispenser. If we hadn't gotten greedy we'd still have the old GE and no complaints. I too, welcome a class action suit against Samsung. Denise of Prescott, MI April 9, 2009
Eric of Mundelein, IL March 28, 2009
Larry of Frankfort, IN March 19, 2009
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