Best Buy Reviews

I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do not go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores. I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14-day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE.

Uninformed sales personnel that try to "BS" you with false/inaccurate information. Totally useless and frustrating offshore customer service and phone support. You cannot call your local store! What a terrible experience!! I am returning my purchase and will never do business with Best Buy again! To sum it up...Best Buy SUCKS!

Don't order for delivery! A service called Roadie picked up the package and it was never delivered. Then you get told you have to wait for an investigation before you get a refund! What does Best Buy expect when they hire felons to deliver your electronics! Lesson learned. Best Buy, there is a reason your stores are empty!!! Target is my go to from this point forward!

I am a Best Buy Plus member and have bought fridges, computers, gaming consoles etc., but will not be buying a thing from them again. As someone who would give Walmart and Amazon 5 stars for customer service and maybe GameStop 3 stars, I have to give 1 star for Best Buy for communication inconsistency and not even abiding by their own policy. First issue was with the Best Buy Credit Card I signed up for. They screwed up entering some of my information (honest mistake, it's okay) and so I had to use my regular card after already applying for the card. They tell me at the store to come back once I get the card and move the transaction and I'll still get the 10%.

Best Buy has become the sleazy used car sales lot of electronics and appliances. I’ve tens of thousands of dollars worth of merchandise from them and I’m absolutely don’t with them. Do yourself a favor and buy from Costco instead. They’ll actually take care of you if there’s a problem, won’t make you jump through a thousand hoops, and read scripts like a robot to you. Customer service is a joke. Total replacement plan is a joke. The hold times are egregious, the techs to service you schedule you for weeks and weeks out, and you won’t find a soul that cares anywhere in the company, including headquarters.

I bought the item below for store pickup. Soon after paying with a credit card, I received the following in an email: "Canceled. We canceled your order of this item on Jan 16, 2026 and we'll refund your method of payment. Store Pickup LAKEWOOD CA. Pickup Person Ralph **. Best Buy essentials™ - 6’ HDMI-to-DVI-D Monitor Cable - Black. Model: BE-PC2DH6B23. SKU: 6519765. Condition: Open Box Excellent. Open-Box ID: **. The price was $6.99 plus tax." How can Best Buy arbitrarily cancel an order, giving no reason? Also not making any effort to make it up to the customer for the inconvenience and disappointment of not getting this good price on something I really needed. Other than getting a refund on my card "within 10 days!"

If anyone shopping at Best Buy and getting any kind of device put in your car at best buy I want to say there are some crooks that's working there. I bought a keyless device to put in my vehicle but didn't know that there was already one that came with the vehicle. The guy at best buy lied and claim he didn't know that there was one in my car already. I paid $376 dollars for something that was already in my vehicle. This guy straight out lied and said he didn't know that my car had the device already and not only that when I went back out there for them to take it out to get my money back. I was treated like I was a crook. The guy didn't apologize and say Mam I'm sorry we are living in the last and evil days.

Do NOT buy their refurbished or open box items!!! It's a joke! They don't tell you that if you buy an open box item and it's messed up because their lazy inspectors don't do their jobs.... You can't return it to any store, you have to return it to the store you purchased it from. And they are total jerks when you go to do so! They are all about misleading people so they can screw you for another dollar!

I will never do business with this company again, the whole staff are pathological liars. I ordered two thermostats and only came in, they setup an appointment for installation for one item, but never stated the other thermostat never came in. After calling them 5 times all I got was lies and more lies.

I’m extremely disappointed with Best Buy’s online support. I returned my item over a month ago using the provided FedEx label, and FedEx shows it was delivered to Best Buy’s return address weeks ago. Despite this, every time I contact support they keep saying the item “has not arrived” and still refuse to issue my refund. I have clear delivery proof from FedEx, so there is no excuse for this delay or the repeated misinformation. This experience has completely damaged my trust in Best Buy’s customer service and refund process. It's frustrating.

*Note - Unable to submit this review without a rating. But, if I could submit without a rating, I would give our experience no stars. On January 1, we purchased TWO items, including a significantly higher priced item for a birthday gift (in the next few days) to be delivered January 3. On January 3, Roadie (Best Buy’s delivery service) notified us that they were on the way with items. I waited for a bit but had to leave. An hour later (as I was turning down our street), I received a text saying the items were delivered. When I pulled up, only ONE item (the lower-ticket item) was on our porch—the more expensive gift was missing.

Bought a washer/dryer floor model which never arrived after 2 unexplained missed deliveries. I was finally able to get an answer on CHAT as to why; they didn’t have it in the warehouse. This was a floor model! I live less than a mile away! I cancelled the order after wasting my money and time and am still getting a bill for unknown charge of 55$. Now l have to call them, jump through hoops if they even exist, to get the charge removed, so completely annoying!!! Have some decency, Best Buy.

What can I say. Horrible customer service, no resolution and lies. They take your money before the seller on their market place even ship your order. Then they state, you have to deal with JRS Global that I ordered from. I said cancel my order because it can't arrive until February and can't arrive for Christmas that I ordered it for. They said ONLY JRS can refund you and JRS said, "No you have to return the free extras we sent you to a Best Buy store and then Best Buy will refund you." I'm not driving 40 miles and not be compensated for it. Send me a label and a driver to pick it up. Still noone will give me a refund had to get my bank involved to get my money back. Never ordering from either one Best Buy or JRS Global Inc.

Bought an open-box TV advertised as “Good” condition and it arrived broken and unusable. Order ** (Dec 18, 2025) - LG 77" M3 - showed up missing power cables and the TV would not turn on at all. What made this a complete nightmare: the store managers refused to let me check it in the store before leaving. So I had to go through the entire cycle of pickup - discover it’s dead - arrange a return. I wasted hours on this and also spent extra money on a U-Haul just to transport a large TV that never worked in the first place.

About 17 years ago I bought and picked up myself a top 55” Sony TV - no problems and still working fine in my bedroom. Nine years ago I fell and became paralyzed so ordered a OLEG LG TV from Best Buy and had them deliver and install. It took 3 deliveries and installs because the TVs were faulty and install people didn’t check them out before leaving. This latest LG has some burn in and color problems so I ordered on Nov. 29 a new top of the line 65” Sony. It was to be delivered and installed on Dec. 9th. No one showed or called that it was delayed or not coming. I’ve spent at least 4-5 hours on the phone talking to at least 8 different BB customer service people over the past weeks without any answer to my order which was paid for on order date. I had promises from agents that I would get calls back - nothing. Today I called and it took at least 20 minutes to just cancel my order. I’ll never buy another thing from Worst Buy.

I ordered play station and the delivery lady Tiffany E of Roadie company delivered 50 inch TV, told her it’s not mine so she took it back with her little girl, after a few minutes she came back by herself with my play station. I even tipped her. After 30 minutes, my doorbell rings and a guy was looking for a TV so I told him I gave it back to Tiffany. He left and around 4:20 pm. He came back with a girlfriend accusing and harassing me that I stole their TV, this is so frustrating and it gave me anxiety, BEST BUY do something about this.. It’s the worst experience ever, first and last to order at Best Buy..

I ordered a iPad online on Dec. 17th. Money was withdrawn from my account but next morning received text my order was cancelled. Spoke to customer service via text and for some reason it was flagged as “suspicious” but couldn’t give any better explanation. After being told refund takes 3-4 days on their end (then however long it takes for my bank to process it). They told me I can go into the store it would be noted down in my account about the issues and I can repurchase shouldn’t be any issues so that’s what I did Dec. 20. Get to the store explain the whole situation (still waiting for the refund at this time btw) iPad wasn’t in stock so put it to be delivered, a day after Christmas, paid and I didn’t even make it to the front door before getting a text saying order was canceled. Talk to a manager (who was very sweet after me losing my shit and yes I apologized a million times because I know it’s not his fault).

Instead of delivering my order same day as agreed on and paid for, Best Buy delivered someone else's order to me, and then expected me to return it at my own cost. When informed of this they made no genuine efforts to make it right in any significant way despite being 100% in the wrong from start to finish. They expected me to wait a week to allegedly receive my actual order while prioritizing me fixing their mistake. Customer service is a nightmare to deal with, and corporate does not value customer retention or true company accountability at all. It took days of reaching out, multiple chats, and multiple emails to even get them to agree to cover the cost, and arrange a pick up, to return the items for a refund. You could not pay me to purchase anything from Best Buy in the future.

If I could give 0 stars I would. So I started grad school Thursday and needed printer ink by Wednesday. I go to BestBuy.com and to my surprise they had printer ink on sale. I ordered the size needed for my printer, but the fulfillment center sent the wrong size. Everyone makes mistakes so I’m not upset at this point. So I log into my BestBuy account to see the return options. It asked if the product was opened and I clicked yes (because I didn’t even realize it was the wrong size until I put it in my printer and it didn’t work). After clicked yes it asked what was wrong with the item and I clicked “sent wrong item”. It then gave me the option to return at the store. I go to the store and they refused to do the return because I WAS SENT THE WRONG SIZE INK FROM THEM! I mean, why does it even tell you to take it to the store just so that you’ll look like a fool.

Bought a washer dryer on Black Friday. Delivery people came out to install and said the men are physically too big for the space and also needed longer hoses that I would have to buy myself, so they dropped they dropped the appliances in my living room and took my old washer dryer. Next group came out a week later and claimed I needed yet another hose. The third group came out and broke some stacking kit and had to reschedule again. The fourth guys made me wait all day and then just cancelled the appt. I am still waiting on the fifth group more than three weeks later.

****One of the worst customer service experiences I’ve ever had — future customers, please read before you buy here.***** I normally don’t write reviews, but what happened to me at this Best Buy location needs to be shared so other customers don’t go through the same stress, loss, and frustration that I did. I visited this store on November 26 and spent nearly 3 hours researching before purchasing a camera (~$2,500). I also applied for a Best Buy credit card as a new customer — everything was created and processed by the store staff. The next day, I discovered that my entire Best Buy account was completely broken. None of my orders or credit card information showed up. Customer care later informed me that the store accidentally created TWO separate accounts, which locked me out of everything and prevented me from making any purchases online — including the Black Friday deals I was waiting for.

I purchased a TV, a bracket, delivery and installation from the Best Buy in Nassau Sq, Princeton. Delivery and installation were set up for two days later and I received an email saying it would be here in the morning. Needless to say they never showed. I called my salesman three times and customer service twice - no return call. The following day I spoke to three customer service people from two different departments and although they were very nice, ultimately they were no help. This was after 56 minutes with the first person, 32 minutes with the second and twenty minutes with the third. I told the third person I wanted to cancel my order but they said they couldn’t do it.

If I could give “0” stars I would. Worst customer service experience. Bought a stove 4 months ago and Best Buy promised to deliver it within a month. Have been in contact with customer services several times and they haven’t been able to provide a solution. I have been promised and scheduled my delivery many times and that hasn’t happened. They have scheduled my delivery appointment several times and when the of the delivery comes, they just don’t show up, and they don’t even notify me. I was offered a compensation by best buy but after waiting 4 months and not receiving an answer I canceled the order, and they did not provide the promised compensation.

TL;DR: Ordered a dishwasher with delivery and installation. Best Buy no-showed twice, never called, never texted, and repeatedly failed to follow through on escalations or promised callbacks. After two missed full-day windows, zero communication, and a broken scheduling system, the next available appointment was two months later. I canceled the order after receiving no product and no service. Rating: ★☆☆☆☆ (0.5 out of 5)

I ordered a PS5 for my daughter for Christmas. I came so close to buying it on Amazon, but I decided to buy it on Best Buy since I had a “ Membership” that I purchased when I dropped $2000 on my son‘s MacBook earlier in the year. What a joke and a horrible mistake. I got an update that the item was out for delivery by a third-party. It never delivered. When I tried to chat with someone, they actually make you enter a credit card and buy a subscription through a third-party to have a live chat! Then I called the number that no one ever picked up on after waiting for 45 minutes.

Worst delivery ever. Package opened. The product looks used. Very sad this this purchase. Best buy is getting worse every year. I will not purchase from them again. For the price it is very cheap made.

Worst customer service of any company I've ever experienced. I've experienced incorrect deliveries. Pickup orders confirmations sent and item unavailable upon pickup. Poor customer service from outsourcing and no care for the customer whatsoever.

Horrific! Do not use! Told me my order was refunded before shipping but they are still trying to ship it even after a few attempts. The supervisor lied and told me it was cancelled and refunded! Absolute disgrace!!!!

Review Title: Customers Deserve Better — TotalTech Is Not Worth It. I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong.

Replace Corie Barry with someone better. Couldn't make big purchase in store because long line, walk out. Couldn't place order online or fix order pickup during 1 hr chat. Cancelled order because nightmare! Shorting Best Buy stock into oblivion. #BBY #bestbuy @BestBuy $BBY