Best Buy Reviews

I ordered a $500 subwoofer online which I never received. Best Buy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with FedEx, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.

Sad to see how this once great company has fallen. The focus is clearly on upselling. Service and customer support no longer exist. Will end my 15 relationship - which I maintained because of the service and support - and move on to Costco, who offers service and support.

I used to be a HUGE Best Buy fan. For 10 years+ I've purchased items from Best Buy because you were convenient, customer service was great and the Warranty/Rewards Program could not be beat! I purchased hundreds of items include 8 appliances all because of the amazing free delivery, free install and repair service! Then, that amazing TOTAL Program went away leaving not much left to be desired but I remained a loyal customer. 3 weeks ago (March, 2025) I ordered a TV wall mount install as well as an in-wall cable install. I scheduled both installations 2.5 weeks in advance. I received confirmation texts of the installs and then all of a sudden, the morning of the install, I receive a text saying I need to schedule my install! THAT IS IT! NOTHING ELSE. I was absolutely confused!

I bought RAM for my laptop. Sales rep online helped me "make an appointment". Well, it turns out appointments are for you to drop your computer and leave it there for 3 to 4 business days because "they have a queue of computers". Do you know how long does it take to change the RAM of a laptop? 5 to 10 minutes if you have the proper tools. It's obvious that this A-squad (not Geek Squad at all) is useless. Do you think we have 7 laptops, one for each day of the week? Well, I don't, I need mine for work. Before leaving the store I proceeded to return the item, you should be ashamed of your horrible customer service.

Best Buy is the only store I ever bought anything from that appears to have a corporate policy to cheat the customer when ever possible. The details of my horror story are just more of the same. Starting with their name, they are a scam.

I contacted Best Buy in Tualatin, Oregon on March 7 to check if a MacBook Air was available during a promotional sale. To prevent an unnecessary trip, I asked the agent if he was at the store to verify the product's availability, and he assured me he was. Throughout the call, my dad and I were asked intrusive personal questions. The agent asked how old I was and commented about my plans for the future. It seemed sketchy, so we considered driving up to the store ourselves. However, the call agent told us that it was in our best interests that we buy it immediately. Believing the call center's confirmation, we went ahead and bought the laptop. We drove across the city to pick it up only to be told that it was out of stock, despite the enthusiastic assurance that it was ready for us. I had called to speak directly with someone at the store to avoid this very hassle, and instead, I was connected to an overseas call center, where I received misleading information. The experience wasted our time and fuel. It became more of a hassle than a good deal.

Worst buying experience. Bought television sets on a Saturday. Was told that these would be delivered on Monday. Television did not arrive. Went to the store and called hotlines several times but no clear resolution. On Thursday, without my consent, order was cancelled. I was told that I have been refunded. Got an email from my credit card company that I was charged again for the same purchase. Horrible and rude staff at OKC shop along N May. Did not apologize, unrepentant.

Worst Customer Service Experience Ever! Don't trust anything their customer service tells you. I have had the run around from them for 2 months! I have done everything I was supposed to do (filed police report, etc.) to get a refund from them, UPS or Paypal for an item I did not receive. I was even told by one of their customer service reps that I would be getting a refund, then 4 days later got an email stating my investigation was complete and I would not be getting a refund. Unbelievable what they have put me through! Should the consumer take the hit for someone else's thievery?

I just checked my statement and was $999.71 for and interest charge stemming from a promotional 18 months ago. They also raised my APR to 29%, they said that was the rate I opened my account 7 years ago. That is totally impossible and none of their non American customer service people can look back and see when I opened my account and the interest rate at that time. Robbery and thievery. Liars.

On 12/22/2024, I bought an open box 2023 24" M3 iMac computer advertised in "excellent" condition for a bargain price of $879 (see attached). Best Buy also advertised that computer could be returned to any BB location (see attached).Because of that, I was willing to drive 4 1/2 hours round trip to pick it up in New Jersey from Connecticut. When I opened the box, the power cord/adaptor was missing. This was very upsetting as I picked it up two days before Christmas. I called Best Buy and went into its local store where I was told that they didn't carry that accessory as a separate item and that I'd have to buy on the secondary market.

Be Aware of Best Buy Credit Card SCAM. It is over 10 years that we have been a customer of Best Buy and always made our payments on time and sometimes even chat customer service if we are behind our payments. On September of 2024, they added 2700 $ on our bill for late payment interest fee. I contacted them and they said that we have not paid a debt that was overdue on September 2022 for the amount of 50 dollars and 500 dollars. I told them why we were not notified or why it is not on the first page of our bill till after 24 months.

I bought a dishwasher 11/15/24 that was not delivered until 12/3/24. The 3rd party installers did not install it correctly and I was displeased with the service. I called to have this fixed and requested to have another come out. For their first available appointment, I had to wait two weeks only to find out they had scheduled the exact same team to come and fix the dishwasher. I called and insisted I did not want that same people to come out and again requested a different team and was told I had to wait until January to get someone from Geek Squad to come out. I waited and missed a day of work only to find out, after waiting 12 hours and calling to be reassured someone was coming, that nobody was and the appointment needed to be rescheduled.

Bought an HP computer that after 4 months of use the fan failed. We brought it in for repair at Best Buy. Were told it would take 2 weeks and because it was under warranty we had to go through them. After a week and a half the service report said parts were received and repair was underway. A week after we received an email stating parts were back ordered. At week 4 the service notice still read that parts were received and repair was underway. Received another email stating that parts were back ordered. Were told we would have to wait till Feb 9 for them to make this right. My son needed the computer for college. Best Buy refused to make things right and either give us a new computer or refund our money even though they could not tell us when the computer would be repaired.

HELP. Best Buy overcharged me $70.00 and will NOT refund me. Store in San Marcos stated not their problem, it's a corporate issue. Talked to everyone in corporate and no one can help. What should I do.

I purchased a 65” Samsung TV and in less than a week a green vertical line appeared on the screen! They agreed to replace the TV but they want me to pay $200 for installation! The first two people I spoke to said they would install the replacement TV but the 3rd person I called to schedule appointment refused to install replacement and said I would have to pay $200.

I attempted to order a high demand CPU that became available at a store that was about an hour away. I went through all of their stuff about waiting in line and them checking availability before they allowed me to purchase it which I did. Later I got an email that my order was on hold as the authorization was rejected. It said that the CPU would be held 23 hours while I straighten things out. I called PayPal and they said that the payment was authorized but was awaiting Best Buy to "capture" it. I chatted and called bestbuy... All they would say is the authorization was rejected.

Within 2 months the TV blew the house breaker and went blank. Multiple calls to Best, having bought the extended warranty thought there shouldn’t be a problem. Best Buy said their warranty is 15 days for returns and I have to contact Samsung. Multiple calls later a service representative stated nobody would be sent to the house for the warranty unless I provided the serial number which is on the back of the TV which was mounted on the wall by 2 people. No serial number on the receipt. I said if I dropped the heavy TV they would blame me for the damage. So Best Buy takes your money and claims no responsibility after 15 days and Samsung wouldn’t help. A call to Amex and they credited my account.

I ordered an Apple Watch and the package was delivered to the wrong address and signed off by a person at that address. There was no photograph of the delivered package. Nor could Best Buy assist me in getting a refund because the package was “signed off” by someone. That someone was not me nor anyone I know because* the package was delivered to the wrong* address.

Appointment was scheduled on December 13th for December 27th. The day of the appointment I get a text message saying that I need to schedule my appointment. I called customer service and my appointment was cancelled for no real reason at all. I would have been okay if the next available appointment was for the next day but to further exacerbate the already unpleasant situation the next available appointment was two and a half weeks later. I was really hoping to enjoy my purchase during my vacation. Since a multi billion dollar company can't seem to get logistics correct I will not be enjoying my purchase or making any other purchases from Best Buy in the future.

Best Buy said a protection plan I was unaware of until Citibank called said it was past due. 3 calls to Citibank, 3 calls to Best Buy and I got screwed out of 70 dollars to pay off. First call Citibank gave me a one time removal of late fee. Best Buy said they refund money but left a balance that got hit again with fee and Citibank wouldn’t waive a second time. Bull. I got stuck. What a racket. I never shop Best Buy again.

I recently purchased a refrigerator from Circuit City—I mean Best Buy—because it was listed as in stock. That’s a pretty simple phrase, right? In. Stock. I mean, even a company still running a relic of the 90's website should understand what that means. Fast forward to the missed delivery window. I call to figure out what’s going on, assuming, foolishly, that this was a scheduling hiccup. But no—turns out, my fridge is actually out of stock for the next four months. FOUR MONTHS. That’s not a restock delay; that’s a cryogenic sleep cycle.

Hello, On November 29, I purchased a television from Best Buy for approximately $1400, including tax and delivery. Within two hours of the purchase, we canceled the order due to the television being intended as a gift. Best Buy informed us that the return would be processed within 48 hours and credited back to our credit card. However, as of December 14, we have not received the refund.

Worst experience with Best Buy, will never shop there again. I purchased a refurbished MacBook on July 11th, and by the end of October the motherboard had failed and the laptop would not turn on. I'm on a fixed income and this was a significant loss for me. When I contacted Best Buy about the issue, they basically told me "too bad" and refused to provide any assistance or remedy the situation. There's no way the motherboard could have failed that quickly with light usage, this was clearly a defective product that they sold me.

I brought my Epson-Eco Tank ET-3850 to the Best Buy's Stroudsburg's store and the manager told me the only thing Best Buy can do for me with my 1 and a half year old Epson-Eco Tank ET-3850 is to recycle the printer, because with those printers, there is nothing they, meaning BestBuy, can do...

Terrible experience with Best Buy's online ordering. Placed an order for PS5, they immediately charged my card but canceled days later claiming they couldn't fulfill it. No proper explanation, just a generic cancellation email. Had to wait for refund while my money was tied up. Went to Target instead - same price, had stock, no games. Save yourself the hassle and shop elsewhere. BestBuy's inventory system and customer service need serious work.

I ordered a TCL 40" class S3 Fire TV from best buy black Friday for my daughter. Got TV home to find a defect in LED screen causing a pixel circle on top left side of screen. Took TV back to Best Buy (Va Beach location store# 420) same day i purchased it to show defect. Was told there was none in store that I would have to wait until the following Sat. (Today Nov 30th 2024) Got an email saying my tv was ready for pick up. Drove the 30 min drive to the above store for them to tell me my tv was not ready, that it was in warehouse and would be brought out to me. Was told to pull my car to front door and someone would be out shortly with my purchase. After another 30 min wait, and a customer hitting my car with Best Buy buggy, (which I'm sure is on recorded parking lot footage) I go back in to check on my order, they obviously forgot me. Brought out my order with a big gaping hole in front of the box. Was told this is all they have.

I purchased an open-box TCL NXTFrame TV from Best Buy. It was described as being in "excellent condition" with all original parts included. However, when I picked it up and opened the box at home, I discovered the mounting parts were missing, even though the description and packaging indicated they should be included.

This is the third time in three months Best Buy delivery people have failed. I keep telling them I will never buy another appliance from them but this time I mean it. They hire unprofessional people to deliver and install. It is totally not worth the aggravation when there are other companies to use. Avoid at all costs.

I recently purchased kitchen appliances from Best Buy, including installation, which was covered under my “Best Buy Total” membership. To say that Best Buy messed up the installation is an understatement. The dishwasher’s installation was incorrect; the discharge hose was crammed into the cabinet space and not connected, discharging water between my flooring and subflooring, and causing significant damage to my brand-new home. My homeowner’s insurance isn’t covering damage; they have referred me to Best Buy to recover costs. I had to be out of my house for six weeks, due to the mold, mildew and repair requirements – further expenses. Total damage - $30K+.

We came to the St. Peters Missouri store to purchase a new router. We did in fact purchase one for the advertised price. Hopefully, it will be a good product. My complaint is about being attacked by an AT&T phone representative upon entering. He introduced himself as if he were a regular employee asking if we need help. Then he started talking about phone plans. We quickly said no we weren't interested, but he kept pushing and followed me around. Finally, I did go to the side where he was investigating to see what deal he could get me. Long story short - upon telling him I wouldn't give him my Social Security number he became rude and kept insisting. I told him no one in their right mind would give this out to a stranger at a store. Why is Best Buy permitting shadily trained high pressure salesman from another company into their store to misrepresent who they are and to follow customers around? It was a dreadful trip to Best Buy.