Best Buy Reviews

An absolute garbage company that tried to scam me. I signed up for Lively based on a rewards offer with Cap One Shopping. It was a bait and switch. They didn't give me the reward and told me I had to pay a fee to restock and ship the item back on my own money. Not happening. Opened a dispute with my credit card and won't be doing business with the SCUMBAGS anymore.

They get no stars from me. I reported a fraudulent charge on my Best Buy card and the charge was removed. In October 2025 I canceled my best buy card because of the charge that I had no idea what it was for. If it is an annual subscription best buy is supposed to send an email telling the customer it is coming due, I never received any such messages. Well, I tried to get a new card and citi bank who handles best buy cards immediately put the fraudulent charge on the new card. I immediately canceled that card. I also canceled the subscription for Microsoft since that was what the charge was for. Best buy still claims I owe the money.

I am working on a high stakes legal case for the past 3 years. I had 3 years of extremely sensitive and consequential legal document on that computer. The computer malfunctioned 3 months after purchasing it from Best Buy. I went to Geeksquad to get it repaired. I explained to the rep (Alex **) for about 10mins straight high critical the documents within the laptop were and that none could be removed.

My experience with Bust Buy store in Oklahoma City area. I had a computer that I took to a Best Buy store for some minor, easy repair work. 3 days later they said it was ready and I can set up an appointment to pick it up. The work I wanted done was that a certain letter key when pressed, it would take of printing that letter over and over as fast as it could. This didn't happen all the time but was a problem. When I got to the store, they back up my computer, then changes things around and the problem was never fixed. On top of this, they talked me into a plus membership. I showed them again how it was doing a constant typing of that key. Believe it or not they took it back and fixed the issue in less than 10 minutes.. Why didn't they do that the first time. Yes I was a little upset with that store. A few month later, I needed to have a bigger hard drive installed because I was running out of space.

I purchased a protection plan from Best Buy that was presented as a “warranty,” implying a simple replacement if the item became defective. However, when I attempted to use the plan, I was informed that it is actually a repair-first plan requiring inspection and possible repair before any replacement. This repair-first requirement was not clearly disclosed at the time of purchase and is significantly more time-consuming than what was implied. The use of the term “warranty” created a misleading expectation about the level of service and convenience. I believe this sales practice lacks transparency and may mislead consumers into purchasing coverage under incorrect assumptions. “Had I known it was a repair-based plan, I would not have purchased it.”

I purchased a pair of ear buds and asked if they could make them operational and said yes, but it would cost $40.00 dollars to do that. I then asked if it was an easy task to do for myself, he said yes it's not that hard. Well you can probably guess I tried with no such success. So I was forced to return them. So much for simple, so simple. Best Buy wanted to charge me. Sorry but that is not customer satisfaction. PLEASE don't think I just like to complain because I don't and I have spent thousands of dollars at Best Buy. I can only hope that Best Buy considers how they treat their customers in the future.

I ordered a 77" Samsung TV from Best Buy. When I bought it, I was told that the TV installation, Sound Bar installation, etc. would include connecting with my surround sound system. The total was $270 - I have had it done by a dedicated Sight and Sound group for $250 including the Surround Sound in the past. I confirmed it twice on two different phone calls. When the installers came, they said the Surround Sound was extra and I would have to have it added and pay for it, an extra $120. They offered a 20% discount. This would have brought the installation to $390! Absurd. They lied over and over just to sell a TV.

I purchased a standup freezer from Best Buy less than three years ago. It started frosting over several months back and the repair technician who came out said the sides are bowed due to how the unit was stored in the warehouse and is unrepairable. The company stated there is nothing they can do because the one year manufacturer warranty is expired. Seems to me like they should make exceptions in this type of scenario, or at the very least offer a discount on a replacement unit. What an awful warranty and terrible customer service, not standing behind their products.

I am writing this review to formally express my concern regarding a recent purchase and the information provided at the time of sale. On March 7th, I purchased a MacBook Air for my daughter. During this transaction, the sales associate explained that by opening a membership, we would receive a $50 gift card to offset the cost of the annual membership fee. In addition, we were told that the purchase of the MacBook Air would generate between $150 and $200 in reward points, which could be applied toward future purchases. Relying on this information, we agreed to proceed with the membership, which the sales associate registered under my minor daughter’s name.

Bought an L G gas range 03/09/26 paid for del & install. Scheduled del 03/16. Email day before they need to reschedule for 03/23. Once again day before they need to reschedule for 04/02 by now I have a customer rep assigned to my "case". They rescheduled for 04/04 called me day before said del between 10 -2 pm. I waited all day. No show. No call. They sent email next day. Said they need to reschedule. Following day Monday I called & cancelled order. Following day Tuesday they called to schedule del!!!! Told them I had cancelled purchase day before-they had no record of call or cancellation. They asked me WHY I cancelled purchase!! So far total of 38 emails - but no appliance. DO NOT buy from Best Buy unless you can take the purchase with you at the time of sale. I just hope I can get full refund on my Best Buy store card.

Buyer beware I'd be very wary of the extended warranty even of product is under a year old. Mine was 35days. They will honor your extended warranty and give you another product, but will turn around and charge you that warranty again if you want it. Unless you go to the manufacturer for support. It's just a shame I've been doing the Best Buy for years and years and always have had great experience always preferred them over other places. Guess I'll start looking other places and the staff and manager stand behind ripping you off. telling you could have paid more money for better warranty so they could have stood behind it more. There was a time when there were the best. But no more.

You'll never speak to a live person. I've never seen a company with a ONE RATING. With so many bad reviews, they'll probably go out of business soon. Good riddance!

Went to Holyoke Best Buy to exchange a laptop that was a product replacement from Asurion, I wanted to upgrade to a better laptop than what they sent me. Employee processed it as a return going back to a credit card that isn’t mine. Store manager refused to reverse the return and kept my laptop. He then proceeded to call the cops, who didn't care-and asked why he wouldn't just refund me and he had every excuse, none of which made sense. Customer service said he HAS to give it back to me but I don’t think it’s gonna happen.

Today the truck from Best Buy for some reason drove down to a private part of my property. They got stuck and ruined the ground. They summoned a tow truck and sat on my property for three hours waiting for it. In the meantime my dryer sat on the truck while they relaxed. After they tore my yard up they left with my dryer. I lost money and will lose more at the laundromat! Terrible company!

It has been a nightmare trying to get any customer support from Best Buy. First they waste your time with an AI assistant who will ask you a 100 questions. After answering the AI tells you they are closed or not working or can't help you without leaving any options for a solution then ends the call. It's been 3 months of trying to get a solution. Nothing!! I can't wait to stop using their card and get rid of them. I believe this conduct is intentional to rid you of getting any support.

I had a very frustrating experience with Best Buy. First, I purchased an LG all-in-one washer/dryer combo, and it turned out to be a terrible product. Thankfully, I was able to return it within the 15-day window—but even then, the return process was unnecessarily difficult. About two weeks later, I purchased a separate stacked washer and dryer unit. I’ll admit I should have double-checked the specifications, but unfortunately the dryer required a 30-amp connection, which I cannot use in my home.

AI systems guidance was completely wrong at every turn. Overseas customer support was offensive and extremely offputting. The man told me I was a woman why would I buy a gaming console, women usually take care of their sons and husbands. Disgusting.

Bought a Roku 75" plus series tv online. No stores anywhere near me had any in stock. Several days later, we had the big snow here on the East Coast. They canceled delivery. Understandable. Rescheduled a week later. They called a couple of days before delivery to cancel again. I was told they were backed up. Meanwhile, I was still getting furniture delivered via FedEx and UPS with no cancellations. They scheduled another week out... 3-week delivery now. Again, they call and cancel. Told me they were informed of a "road closure." This is 3 days prior to delivery. They can't tell me what road is closed, though! Schedule delivery in another week. 4 weeks out now! When I check online, I see it can buy the TV, from Best Buy, and it will be delivered to me on Wednesday rather than my scheduled Friday. Except now price has gone up 70 bucks. I canceled the order and bought from Amazon. Delivery in 5 days. Should be called Worst Buy.

I ordered speakers online on a Thursday. They said they would arrive on Tuesday. I had a relative come and sit at my house all day waiting for the delivery which didn't come. Wednesday it said delayed on the website. Thursday I called Maersk and gave them the tracking number. They said they had not received anything from Best Buy to check with them. When I eventually got past the virtual assistant I was told they were out of stock at Best Buy and would be shipped directly from the vendor. I told that since they weigh 190 lbs. I need to have someone at my house for delivery. They said they had no further information or an updated tracking number. This is Friday and I still have no additional information. I would just like to be kept informed. I won't buy a large purchase from Best Buy again.

I gave them one star because I couldn't find anything lower. I gave these people every chance to redress their not showing up (or even calling me to reschedule) their 27 FEB appointment. I've called countless times, and at time of writing, have yet to hear from Best Buy. That's been just a little over two WEEKS. Safe to say I won't patronize their Geek Squad Total services anymore. They lost a 10-year customer that I'm sure someone else will be happy to have.

Bought an inexpensive HP laptop on sale Black Friday weekend. Normally $640, got it 50% off, $320 + tax. Good deal. Took my new laptop home, set it up on my dining room table. Never moved off of it. February 27th, less than 90 days later, I use my computer that afternoon getting ready for a meeting that evening. Came home after meeting, opened my laptop, and the screen is broken. I drive back the 65 miles to my nearest Best Buy in Memphis, to get it repaired under what I assumed would be "Manufacturers Warranty". The Geek Squad rep said the shipping was covered to get the repair done but $100 to backup my data. Paid that. 4 days later I receive an email from Geek Squad saying it would cost $330 to pay for the new screen. "Physical damage". I replied to the email with why should I pay for a screen that is obviously a Manufacturers defect. I'm pretty sure you're supposed to be able to open and close a laptop without busting the screen.

We have been Geek Squad Total members for a number of years. During those years, we have been increasing pleased at the Geek Squad's timely repairs, friendly and considerate approach to our problems, as well as providing a solution.

This is the most pathetic company. Ordered a iPad on March 2. Text on March 3 shows the wrong shipping address. Their system pulled an address from 3 years before. Never verified in the order process. Now it is the 8th. Will be the 12 or later while they “process” their mistake.

I want Amazon gift card. I ordered through their website. Been several days and never received it. Other cards were delivered in under an hour. Need help with customer service! Won't be ordering from their website in the future.

I purchased and paid for a warranty from Best Buy Sawgrass that covered several products. A few months later, when I tried to add another item under the warranty, I was told that I did not have a warranty at all. After spending months going back and forth trying to resolve the issue, I eventually discovered that the warranty had somehow been transferred out of my account. Since no one was able to correct the problem, I cancelled the warranty and requested a full refund because I had paid for something I never received. Despite this, my Best Buy credit card was later charged for the renewal of someone else’s warranty.

I purchased a computer because mine was broken. Simple. Can't just buy it, has to be shipped - will be there tomorrow - 3 days later still waiting. Can't stop the shipment so I can pick it up down the street. Fedex says the label is damaged so it gets turned back but out again the next day - can't cancel the order, can't stop the shipment, can't get the shipment - how long will I have to wait for my next day shipment. Can't even set me up to pick one up in a store tomorrow. Fedex says there is nothing about the label noted on the account - even though it's on the site - lost all trust in the process. refund - I will buy something else somewhere else.

My wife purchased a 76" TV and wall mount. The salesperson selected the wall mount to fit her TV and paid a lot of $ for installation. I would have done this but due to a health disability I am not physically able any longer. The installers were nice and efficient she said (I was at work) but one problem, the mount covers 90% of the ports on the back of the TV, there is only one of the four HDMI port accessible and the ethernet port is covered.

I would like to know why our government have not shut this company down die fraud? Selling refurbished products, hurting credit scores when they don’t pay 3000 when a refurbished product is 600 and they expect after two years of waiting for a product to have you pay full price no way. They have single handedly stopped credit for many Americans and stopped the economy. Yes I’m a verified buyer without playing their games, also no fisher Pyle manual or no way to understand filter and pray we don’t have anyone get sick using the water. No joined kits installed and it took two years to receive dented products. Image of dented frig and joiner kit part of it they never installed our refrigerators. Look up joiner kit, this isn’t even what goes to this and would have screws and fasteners installation was paid for.

Planning a purchase from Best Buy. My advice. Just don't do it. I tried to get a laptop, and they sent it first to the wrong store. Then it was canceled. Tried to get a heater, and it took over 30 People to not listen and sent it to the wrong store, wrong delivery, several times. Finally got one to sent it FEDEX and got the heater, which had a thermostat problem, and needed a replacement. And they repeated the same procedure with the replacement. When the replacement was returned for the second time because they didn't do it right, they say they refunded it, yet it hasn't been refunded yet.

NEVER AGAIN... Helping out elderly and non-computer literate neighbors, whose refrigerator was dying, selected and ordered online a new refrigerator from BEST BUY. Mainly because of the product we purchased and a delivery PROMISED/CONTRACTED in 2 days, a Thursday. Delivery morning an email states driver out sick, call or email a specific person to reschedule. I called 5 times and left voice mails. I emailed 7 times... Hoping to reschedule delivery for Friday. Crickets! NOTHING! By Thursday night, livid, I called customer service and went through four levels, several different foreign languages, and then someone who finally dug deep enough to find that our product was still at the manufacturer, wouldn't be shipped until next week and could schedule a Friday delivery (8 days after the original). Unacceptable!