Complain about a product or service

Sony TVs

mike of bristol, WI November 7, 2009

have the same problem as many others with my tv. blue dots blue haze. called cutomer service three days ago 11/03 and told that they would contact me in two days. no call. gave me a number ref. #E42723099 i own a small business and if treated people like they are doing i would not have a business

how can they get away with this. we are not asking for anything more than to fix or replace the tv. there is a problem as you can see by the number of people complaning. the tv was never made correctly and something needs to be done. 4200.00 for a defective tv Model # KDF55WF655 bought around 1/10/ 2005

Karen of St. Clair Shores, MI November 1, 2009

I purchased a 50" Sony Grand Wega TV approximately 2-1/2 years ago, model number #KDF-E50A10. Just started noticing a blue "blurb/line" across the bottom center of the screen. Also, the TV won't stay "on". Upon pressing the power button, the TV will go on for maybe a second or two and then shut right off. Upon calling Sony, I was told there was nothing they could do and that I needed a service call. I informed the customer service representative that I noted on numerous websites that both of these issues appear to be very common problems with this model TV and that I felt Sony should pay for the service call and repair, anticipating (from similar Sony customer complaints I saw) a very expensive (over 1000) repair. I

mentioned to her the class action suit in California I read about for this exact same problem on another Sony Wega model TV. At this point, she then admitted knowing of this problem on other Sony TV's but not my model. I've read numerous other customer complaints regarding the same issue on the same model TV I own, and I believe Sony should pay the repair charges. I've always respected the Sony name, but, if this is the quality of merchandise and customer service follow up that one can expect, I would definitely not spend the money to fix this set but rather purchase a new television from a different manufacturer. Sony should know that customer service is EVERYTHING, especially in this economy. If Sony wants to keep their customers loyal, then they need to take care of them and give us a reason to be loyal to them.

Frank of Vaughan, ON October 28, 2009

I purchased a 50 inch Grand wega TV about 5 - 6 years ago and about 3 weeks ago I found out that my particular model had a defect. The defect was that the cover for the bulb in the set was melting due to extreme heat. I have replaced the bulb on my set at least 6 times in the time I have had the television. When I called Sony to see if they had a part, they told me that they didn't and that my set was one of the models which had this defect and wanted me to take pictures of the Cover and the back of the set with the serial number and then email it to them to see what they would be prepared to do.

Sony sent me a letter today telling me that there is no way my set can be fixed and that they were willing to replace the one I have now with a 52" Sony Bravia for a cost of 791.00. I told the rep, that when I purchased the set I bought two of them and spent close to 11,000.00 for the both of them and that I feel that they should take full responsibility for producing a defective product and that I should not have to pay anything for the replacement. They told me that this was their best and final offer and the only thing he was willing to do extra was throw in an additional 2 years extended warranty. I still feel that I am getting the short end of the stick and unfortunately Sony is not willing to do anything more. I await your response.

Diane of Fort Lauderdale, FL October 23, 2009

I purchased an LCD TV in March 2008. A few weeks ago we were having picture problems. When we turn it on the right side of the TV is darker with red hues. There is also shadowing on any moving picture. I called Sony and complained saying that a TV that is a year and a half old should not have picture issues. This was a 2800 TV. So they were not helpful at all. I have searched issues over the internet and have found several other instances of the same picture issue - with TV's less than 2 years old. Sony told me all they could do is ask a Sony service tech come out and diagnose the issue. He came out and told us that the issue is with the picture board. The cost to fix this is 2000. This is almost the price of a new TV. Sony should realize they have a defect in their product and should fix something like this even though the warranty expired. Actually they should have a recall.

Chris of Roanoke, VA October 18, 2009

Sony WEGA LCD TV developed blue spots on the screen, Its due to a light engine design flaw and Sony fixed many of these under something similar to a product defect. They are no longer fixing this problem or at least this is what I was told by the Sony rep. I bought he TV new 4 1/2 years ago for 3300 and now Sony expects me to pat=y the 110 repair cost. They also instructed me that in order for Sony to fix the TV I would have to pay a company approved by them to inspect the TV and the problem (129.99).

I complained about having to pay for that and I did not want to spend them money. They said that I would be reimbursed as part of the repair. I did what they said and the called me back after getting the inspection report and stated they would no longer be fixing this problem with the TV and that I would not be reimbursed for the service call. Not only does Sony not stand behind their products after aknowledging they have a problem but they also scammed 129.99 to one of they're so call approved seevice companies.

Lawrence of cansaulim, India October 13, 2009

I purchased a sony lcd in goa-india, model no:klv-32s400a, serial no:1215000. As I was having problems with the tv I contacted Nishant Enterprises, Fatorda, Margao 403601 for repairs as the tv is till under warranty. I purchased the tv in jan 09.

For two weeks I received no information from the above mentioned centre, the least I can expect from sony is an update on the staus. However there was no resonse. today on calling the centre I was informed that the panel is faulty and they are awaiting parts. If a tv under warranty cant be repaired within two weeks, there is no sense in giving warranty. I surely don't expect such service from sony. If it takes more than 2 weeks to repair a problem with a sony lcd then i am not going to buy any more sony products. It means that sony does not care about its customers. Please rectify the problem and return the tv to my residence. Thanks and GOD bless

Bob of Advance, MO October 7, 2009

I purchased a Sony KDL-32L4000 TV. The picture became distorted and I contacted Sony Support. It was out of warranty for one week. They said they were very sorry that they could not help me and would not extend the warranty to cover the repair. I found out that it had to do with a circuit board that costs 500. The local repair service charges 125 to come to the house and I would not know how much labor they would charge to replace the item. I paid 740 for the set. I am very disappointed with this company. I bought a Panasonic now and the quality of the picture is much better than the Sony ever was.

Martin of Alexandria, VA October 5, 2009

I purchased a Sony WEGA (KDF-E50A10)3 1/2 years ago for 2,200. Last month I replaced the lamp (200.), and now I am told the TV requires a 950+ repair to replace the engine. I am extremely disappointed with Sony and called them to request some kind of relief for the repair cost. They refuse to help. I have seen many complaints about the Wegas all over the internet.

Clearly this TV is a Sony failure. Sony should stand behind their product and come up with some kind of assistance to owners. I used to be a loyal Sony customer, but now I will never purchase a Sony product again and will advise all my friends accordingly. Does anyone have a mailing address for Sony where I can right to complain? This 3.5 year old TV, purchased new from Best Buy for 2,200. requires a 950. repair.

mitch of miami, FL September 26, 2009

My sony wega 50 inch tv lasted only 4 years, I expected more than that from a sony. I won't even try to get it fixed, I rather trash it and by another brand.

Emma of Ewa Beach, HI September 24, 2009

Purchased their top of the line SXRD TV KDS-R50XBR1. Within 3 years it was repaired 3x. the optical blocks was changed 2x and the fan over heated.Bec. of SONY ALERT RECALLS they email me a special price on another tv confirming they will deliver on my address.I provided my card number and paid the new tv.They email me twice confirming that the delivery location. They called me and said their letter was invalid. They will not deliver the tv and they will refund my money back because I live here in Hawaii.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |