Sony TVs

I have purchased Sony Bravia KDL52z5100 TV from Best Buy in 2009. Lately (last 8 months), the TV started acting up and I have complained to Sony company. They wanted me to have Sony-authorized service people come and do the evaluation, which finally I did it on 05/14/12. The service people detected the problem and no surprise, it will cost me to replace bad panel for just $3,042.01. What a joke! Today, I called Sony customer service dept and after talking over 45 minutes, he offered me to buy refurbished TV for $699 +tax. Who in the world wants to buy used TV again after I have gone through painful experience? I felt Sony really doesn't care at all. No more Sony.

I bought a Sony Bravia HDTV from a local Best Buy store on March 11, 2012, part financed it on Best Buy credit card, did not purchase any protection plan from Best Buy. On April 20th, left half screen on the TV started flickering and blurring. Since I had no protection plan from Best Buy and since the TV had a one-year warranty from Sony, I contacted Sony directly. After lodging a case with them, they called about 5 days later and offered me replacement with a "refurbished" unit of the same model.

I accepted. I specifically asked the rep whether the replacement unit will be delivered and installed and whether the current faulty unit will be hauled away. I was told yes. They also asked me for a credit card to "process" the order. I gave one. About 5 days later, the replacement unit was delivered via FedEx. Obviously no installation was done. Package contained instructions on how to install and how to pack the old unit in the same box. Also enclosed was a FedEx shipping label. I was expecting someone to actually install the unit and haul away the old set as promised and was not expecting to do this by myself. New unit was not packed properly, but the note said if they didn't receive the old unit within 15 days or if the old unit was damaged during shipping, they would charge the credit card which I gave while "processing" the order.

I called customer service again and tried to get an explanation. They repeated the same things and asked me to return the old set as told. I said I don't want this set and would like a refund of the purchase price. They said this is the best they can offer and again threatened to charge my credit card if they didn't receive the old set on time. I find if fraudulent that they would ask for my credit card under the pretext of "processing" the order and then would threaten to charge the card if I didn't return the old set (which they promised to haul away themselves). Also, offering a refurbished unit for a month-old set is equally fraudulent. I am contemplating returning the refurbished set which I haven't unpacked and asking Best Buy if they can help me with this.

I have a flat screen Sony TV which was launched initially by Sony. During the last one week, while switched on, the TV continued on-off, on-off, on-off mode. I lodged a complaint at Sony Service Center PS Electronics, Nagpur on 10/5/2012. The five days is over and nobody came to repair the TV. I contacted the service center many times, getting the answer that a man will come. The TV's size is big, hence I cannot take it to the service center. I request that if this is a reliable company, then send a person immediately to repair my TV. I am hoping for good service.

I bought a new $1750 Sony KDL-46XBR8 TV from Best Buy (this was a $5000 TV when released if not on sale). Recently, two horizontal 5" x 5" boxes appeared at the top of the screen. I had tried resetting factory defaults, removing filters and presets, but nothing works. Unfortunately, the TV is a few months out of warranty. I hardly use the TV and don't even have Cablevision. Sony's reputation is seriously under review. Could Sony or others contact me to resolve this?

The two-year-old Sony BRAVIA television, which just out of the manufacturer's warranty, is having problems with the picture. I contacted Sony who recommended an authorized repair dealer. The problem is with the LCD panel. The LCD panel is no longer available through Sony. Sony's resolution was for us to purchase a refurbished TV for $675. This has apparently been an issue with all Sony televisions. Why was there not a recall or at least notification from the company prior to so many customers having their televisions going bad? I want to make Sony accountable to all of its customers. Please contact me at **. Thanks.

I had a TV from a recall and I was offered a 55-inch free. I sent in my paperwork and then they said they haven't heard from me, so I can't get that TV. Now they want me to pay $775 for a 55-inch. What a joke. They never called me and I still have their emails. I was in the hospital and called at least 2 times a month to let them know what was going on. That is okay, I used to buy all Sony - laptops, TVs and PS games. I will never spend a dime on Sony even if I have to buy 2 TVs. I think Sony has gotten ridiculous. What is funny is they have no problems calling me now to see if I have decided what TV I want.

Sorry to inform you that I have purchased a Sony TV model no. EX520-40"LED full HD from an authorized dealer, i.e., Nightingale Asansol on 25.04.12 (serial no. 2484192, product no. 18342401). I installed the TV in my house on 29.04.12 with Tata Sky HD set-up box, but its picture is coming hazy and has very poor quality. So, I informed the dealer, but he told me to contact the Sony service engineer. I also contacted the Sony Service Center Asansol, and the service engineer visited my house.

They changed some setting, and still, picture is coming like before. Then, they told me that the problem may be from the setup box, so I change twice the set-up box. But there is no change in picture quality. On 3.05.12, again, another engineers visited; and after checking the TV, they told me that "the software problem is arising in you TV, and after two or three days, I will come back and re-load a new software."

Actually, the dealer gave me an old repair TV, because when I visited his shop to purchase a TV, he insisted on the 40-inch LED. And particularly, this model was hanging in his wall in off position. I also asked him for a TV with a new seal, but he told me another pic is not available, it is also a new TV, to not worry, to please rely on him, and take which he would give. I also asked him for manufacturing date, and I saw the carton, but the manufacturing date was scratched out. But repeatedly, he told me not to worry and that he would be always with me. And quickly, he packed it and gave it to me. This is the factual position. So you are requested kindly to inquire the matter and arrange to change for a new TV as early as possible; otherwise, I will be bound to knock the door of a court. Thank you.

My Sony KDL46EX700 LCD TV was only one year in use and had a panel failure. Sony will not pay to fix it due to the very high cost. But in return, their "best offer" is to sell me a refurbished 46-inch Frankenstein TV and make me pay $600 for it! This was a brand new TV that I spent almost $1,000 on and it did not even last one year. Sony's customer service and what they offer you as a consolation prize, are unacceptable and disgraceful. Whatever happened to a company standing behind its product and admitting fault when it is clearly a bad product?

I will never buy Sony anything ever again, and neither will my family, friends and clients. I am telling everyone what a crappy company Sony is. You think that a company in business for this long would have a much better client services department and would offer much more acceptable and reasonable remedies. Shame on Sony.

52-inch Sony LCD model KDL52S4100 - This was purchased 3 years ago in 2009 and after a year and a half, problems began with intermittent horizontal lines and distortion with bluish coloring. As time passed, it became a permanent situation. You could not view the television. We took it to a repair shop and after a $60 diagnostic fee was told that the LCD panel part number 1-802-651-12 needed to be replaced at a cost that doubled the original purchase price of the television. He informed us that the part is not even a Sony part but a Samsung part. After reading numerous complaints regarding virtually the same problem, it seems that Sony has not resolved this issue. This television should not be a throwaway item and should have lasted longer than 2-3 years. This item should be recalled. We attempted to contact Sony customer service and to no avail. Nothing was done. I would never recommend a Sony product to anyone! If anybody has had any luck with Sony, please post route taken for satisfaction. Thank you.

I purchased a 50-inch Wega TV that was manufactured in May of 2005. A year ago, a blue blob appeared and ran across the lower 12 inches and in the center of the screen. I called the customer service line and they referred me to a service center near me. I asked for someone in "Customer Care" (joke!) and spoke to Margaret (**). She informed me that this model went out of service in 2004. Absolutely no offer to help or warranty the issue. She said "It's Policy!" So much for the Sony brand, I will never purchase a Sony TV, computer, camera or anything with that brand on it. And I have purchased many, many!

I have purchased a Sony 40" LED TV (model no. EX520) on 25th April 12 from Sony Dealer Nightingale, Asansol but he get me a demo TV which was hung in his shop. I asked for another TV but he said it is out of stock and not to worry since it is a new TV. I want to see the manufacturing date in the cartoon but there is no manufacturing date indicated. I thought it was scratched out before. He told me not to worry and take it. Then, the TV is installed in my home with Tata SkyHD but the picture quality comes very poor like ordinary LCD TV. Please do the necessary action as early as possible and arrange to replace my TV (New Sealed Pack). Otherwise, I bound to knock the door of the court.

I bought the Bravia KDL-321-4000 32" flat screen LCD about 2 years ago (without looking at the receipt) and paid almost $800 for the television. It has slowly started showing black lines from top to bottom of the screen. Similar to burnt pixels in the screen and it is slowly getting worse. I have been trying to get Sony to admit this flaw, but they keep saying it was my fault. I bought a Vaio laptop computer around the same time that I paid almost $2,000 that from the opening of the box, had a faulty screen. They told me that is also my fault. I have been raised thinking Sony is a reputable name, but I am learning at the expense of my shrinking bank account that they are junk!

Sony offered no recourse for the TV and offered me a new laptop screen for $800 and this is right after I bought them. Now, after many complaints, they offered me nothing. I thought there were laws to protect consumers from this kind of deceptive business, but I guess not. As a consumer and a person in the tech business, I will never lower myself to sell a Sony product to anyone!

There are hundreds of complaints about these KDL-52W4100 flat screen TVs with the same issue. They have lines running through them and mine has green lines and is unwatchable. This TV is 2 1/2 years old and we paid $2200.00 for it. Sony refuses to admit there is a problem and offers its customers refurbished TVs with a 90-day warranty at a discounted price. These TVs need to be replaced free of a charge.

My Sony model KDL 46S5100 TV has vertical red lines going through the screen and they are growing longer. The TV is 2 years old and we want some sort of reimbursement for this so I can buy another new TV to replace this one. I will try to call Sony Complaints Department again otherwise, a law suit my happen. Thank you.

I am experiencing exactly the same problem. I purchased my Sony Bravia KDL40S4100 in Jan 2009 for $1000. Last week the left-hand side of the screen started flickering and slowly developed vertical bars that obliterate the entire left-hand side of the screen. I called Sony and they offered me the same thing - a refurbished TV for $329 + tax with a 90-day warranty in exchange for my TV. If I didn't know any better, I would say that Sony is running a scam.

They sell you an expensive defective TV, then when it malfunctions, they take it back from you, fix it and sell it back to you! There needs to be some sort of class action because they are counting on all the people affected not knowing about the other people having problems. When I called, they claim they have no knowledge of other people having the same problem as mine, which is BS because all you have to do is google it and you can find plenty of others that have called Sony about the same issue. We need to band together, otherwise they will take advantage of us individually. How can we do that?

Very unhappy about how this was handled by Sony. Obviously, Sony is making some bad flat screen TV as we have only had our Sony Bravia 40 inch for 3 years. While watching it, the left side went black. TV's should last longer than this. I called Sony and they could sell us a refurbished one for $329 when we paid $1,100 in 2008. I think Sony should have a repair person come out for free since googling it and reading others that have the same problem. Model number of the TV is KDL-40S4100, serial: 1025869. So basically, we're going to have to pay to have this TV fixed or if it costs more than $500, just buy a new TV. Sony is a good name but I would never buy a Sony TV ever again after this incident.

I purchased a Sony KDL52W4100 TV in early 2009. About 14 months later (shortly after the factory warranty expired), the TV started to develop a horizontal band across the screen that would not go away. After spending about $125 for a diagnostic report, it was determined that the panel had failed and it would not be cost-effective to repair. So I contacted Sony and they offered me a similar KDL52W5100 for $650. Given the price of LCD TV at that time, I thought that was reasonable. So I accepted it. They never mentioned the replacement TV was refurbished. In fact, when the TV arrived, the paper inside the box says it's new, but it only came with a 3-month warranty which is weird.

Anyway, less than 2 years later in 2012, the replacement TV started to act up. When you first turn it on, the screen is all blurry and not watchable. It would take about 20 to 30 minutes for it to "warm up" and become normal, which is annoying. After spending about $100 for another diagnostic report, it was determined that the panel is failing and not worth any repair. When I contacted Sony, they told me this replacement TV was actually a refurbished model and they offered a comparable 55" TV for $842 (street price is about $1199). This time they say it will be a new TV and will have a one-year warranty. Given the trouble that I have gone through these few years and the money I have already spent on these two TVs, I am not happy with the offer and did not take it. I am very disappointed at Sony TV's quality and the way they treat their customers. I know legally they are not liable for the TVs since they are out of warranty, but do they really expect customers to buy a new TV every one or two years? They just don't care about their customers. I'm very disappointed.

I called Sony to complain about my Bravia KDL-52W3000 TV, which now has two vertical lines running down the screen, one green and one red. Sony told me that I have a bad panel and the TV needs to be replaced. This TV was purchased in January 2007, and I paid $2700 for it. I didn't expect it to last forever but this is unacceptable. The rep said that I could take the TV to a Sony repair shop, and if it was determined as bad panel, Sony would sell me a refurbished TV for the price of $679 and the return of my set. I think Sony has a big problem with their sets right now and if enough people complain, we can get them to recall these sets. I'm going to post this on Facebook and see what response I get. Never to buy Sony again.

On Feb 19, 2012, my husband bought a 40-in. Sony Google TV at Fry's City of Industrial Store (California, USA). We were very happy and it had been working well for 52 days. On April 12, when I turned the TV on as usual, it showed nothing but a black screen with power on status. My husband then checked all plugs, wires, even the internet connection, but everything was in the right place. We called the store and were told since we hadn't extended the store warranty, only the manufacturer's technician could provide help. It was quite ironic because we eventually decided not to buy an extended store warranty simply because it was a Sony product. At that time, I was still holding my expecting that Sony will give us a satisfactory response. Then the nightmare came.

From April 13th, my husband and I started the most terrible communication with Sony Technical Support. First, I called at 1-800-222-7669 and got a service number for further contact. The next day was a Saturday; my husband called Sony Technical Support and did troubleshooting with a technician on the other side of phone. The troubleshooting didn't solve the issues. Then we were informed that the only option to us is to replace with a refurbished TV. We couldn't accept that solution because the money we paid was for a brand new TV, and it was obviously a product quality issue. We felt the solution Sony provided was against the rights of consumer.

After listening to our opinions, the technician passed our case to Sony Public Relation. We were told that someone there will call us on the next Monday. On Monday, April 16, a lady named Christine called my husband and provided the same option. Besides the disappointing answer, her attitude was quite rude; she even asked him "you want it or not?" My husband doubted that call was really from Sony's customer service; therefore, he told Christine that he would call back later. With suspicion, I checked the phone number from Christine and called back. This time, a guy named Alex served me. Alex was polite, but his accent was hardly understandable. I had to ask him to slow down; then I could understand him. It might be the reason that made him become impatient; anyhow, he provided us an additional option which was to send a labor to our house to repair the TV. Now, the two options are: 1. Have a repaired TV. 2. Have a refurbished TV.

It disappointed us than ever. A Sony TV works not even 2 months, and the consumer must keep using it with endless worries? What we expect is to have a brand new TV as the replacement. If the 40-in. Google TV is discontinued, I would rather pay the difference for a brand new, higher quality, and higher priced model. I'm looking forward to receiving a satisfactory reply with helpful solution from you asap. Thank you!

I bought the Sony KDL40XBR7 TV in December 2008. Now, the TV got the problem that the LCD panel was out. It didn't have no picture and sound at all, but a snowy screen and green straight lines on the bottom left corner. The problem happened forever, and the TV could not recover. I found many complaints that described the same problems as mine. This could be that the Sony has been designed and manufactured the defective and lemon LCD TV products. Sony must recall the defective TV, give customers new and good ones, or compensate them for their loss because nobody on earth has spent thousands of dollars on this lemon panel TV and found that it worked only three years, and threw out to the garbage.

I purchased the Sony LCD 32CX 32D TV on 24.08.2011 costing Rs. 36,500/-. Within this short period of 7-8 months, it is the second time when it is again giving problem. First, its on/off power supply was not working. Because of under warranty period, it was changed by the company. Now again after one month, it is CD/DVD player is showing the `tray error'. Due to this, I have faced many troubles and I am also very disappointed with Sony, being a renowned and trustworthy brand in Indian market. Hence, I request Sony to replace my TV with a new one so that my faith and satisfaction from products of Sony sustains.

I bought a 42-inch Sony TV 2 years ago at Walmart. First of all, the remote is crap because it doesn't work all the time. Now, I have lines in the middle of the screen which makes it impossible to watch the TV. I'm so upset about this. I see a lot of people are having the same problem. I wish I would have seen this before I bought the TV. No wonder they were so cheap.

The TV started smoking and then it stopped working. I paid $679. On sale, I thought Sony was the best name out there. I'm very dissatisfied. I would like to exchange for another one or a credit towards another.

We purchased a high-definition projection screen 46-inch Sony TV in 2007. On the advice of a Sony service representative (he said his name was Fred), we purchased the extended warranty primarily because "Fred" said it would cover the projection lamp if it failed within the extended warranty period. The TV is presenting a screen message that the lamp is about to fail. We pulled our extended warranty to find that when sold, Sony had issued at start date 6 months prior to when we purchased the TV. This action caused the end date to be moved up 6 months. After much discussion with Sony, we were able to get the warranty expiration extended to make it still in effect. To no avail however, we're now told that the extended warranty does not cover the projection lamp. We spent $160.00 and change for a warranty of nearly zero value.

I bought a Sony Bravia 32 inch 3 years ago and it's now gone. I called TV repair, two places, and they told me it would be cheaper to buy a new one. I will not buy a Sony again and I feel, as I am almost 80, that this is not long enough for a TV to last. You sell a bad product and I bought it at Target.

Shortly after purchasing my Sony Bravia TV KDL46W4100, I started having picture problems. Our neighborhood was having problems with cable so I thought it was part of that. A year later, we (neighborhood) were still having problems so I switched to DirecTV. My picture problem continued to exist at times when the TV had been on for a extended time. Sometimes, I could shut the TV off; other times, I would have to leave it off for a while and recently, I started a fan blowing on the screen. All of those cool the screen down and the picture returns to normal. I have contacted Sony three times and the last two responses have been that they would sell me a used TV for $550. I do not want to purchase a used TV and if Sony doesn't take care of customers with defective TVs, I will also not be purchasing another Sony. They had a news release this week that the huge decline they are experiencing in TV sales is of real concern to them. Maybe if they produced a quality product and improved their customer service, that would not be occurring.

I bought a Sony KDL 46XBR4 in January 2008. Recently, the LCD screen went out. I was advised of prior Sony problems with TV and their extension of warranty. I called Sony and they advised they would send someone out to repair at no cost. Days later, Sony called and advised that the part for the TV was no longer available and they would send me a refurbished TV with similar features with a 2 year warranty. I advised that old TV was mounted on wall and need to be professionally removed and reinstalled. Sony said this was my responsibility and I accepted. I was never told that the old and replacement TV's were to be swapped.

When the refurbished TV was delivered, they did not take the old TV (it was also still on the wall). I had someone come over that night to remove the old TV and install the new one. The old TV was put in the garbage. Now after the fact and without prior disclosure, Sony wants me to send them my old TV or they will charge me full price for its replacement. This a little late, the TV is gone. They are being unreasonable and now insist that I give them back the replacement TV or they will charge me. They refuse to compensate me for the TV that was thrown out that I possibly could have had repaired independently (will never know because I relied on their representation that they were giving me a replacement). This conduct is unacceptable.

In 2005, I bought the Sony KDF 42WE655 after a long search. Only a year later, the TV had problem with the picture. At that time, I change the bulb. Play good for very little and then the same. I complain about the bulb and only to find out that there was a recall for my TV. I miss the recall for about a year. I bought my TV at Circuit City. It closed down. I never heard about the recall. I still have the TV. It plays very bad now. I can't see it anymore. Now I am ready for another TV. I love the EX 620. If I can get some nice coupon from Sony, I will buy that TV. After all, I think I deserve that.

Less than two years after purchasing a Sony Bravia 52BR 9 TV, the LCD panel went bad. Sony refuses to acknowledge this as a recall problem and read their script every time I called, which was maddening! I spent $2,200 on this TV which gave me 11 months of service. I finally gave up, which is what Sony wants all of us to do. I also found hundreds of postings on this same problem.

We proudly purchased our 46" Sony Bravia in February 2011. Unfortunately, we began having problems one day before our limited warranty ran out. Sony said it was probably our cable connection and confirmed it was not the TV. Not long afterwards, our picture became worse. We now had horizontal lines through the screen; on the left hand side, there was an egg-shaped discoloration. I felt because our initial call was prior to the expiration on the limited warranty, they should have been more than happy to replace our TV as it the right thing to do. Boy, was I wrong! I was livid!

After going through a Sony approved repair company, we learned from them the repairs were going to be around $4000 and that Sony will be able to assist your from here since the repair costs far surpass the value of our TV. I then contacted Sony, as instructed to, just to find out they will replace our TV (lemon) for just $579. I was livid! We declined. I mean, wake up Sony! We have already paid $1400 for this TV and then shelled out another $90 for a diagnostic report (that you told us to do in order to receive further assistance). This is not okay! I will be in contact with Sony again on Monday in hopes they will choose to do the right thing. I'm not giving up on this as I work too hard for my money. I will move forward in legal action if the situation is not resolved.