Sony TVs

This TV has had a picture going bad for 2.5 years now. We paid a lot of money for this TV and now it's trash. Sony does not stand behind their products at all. My GE 32 inch TV from the 90's is 3 times the TV for a fraction of the cost. I was told to fix it and it would be $800.00 to have a new block installed. What a pile! Never again will I buy a Sony product.

After reading the extensive number of similar product failures on this website, I've become a bit angrier about the warranty company's unwillingness to provide an acceptable solution. I purchased the Sony KDL55XBR4 from Circuit City in 2008 before they went out of business. I paid the going rate at the time of $3,500. I had previously returned a Sony table-top projection TV (KF50WE610) due to several issues with the lamp assembly burning up (that's another story). Based on that experience, I decided to buy a 5-year service contract. Well, the same documented problem (ghosting, black bands, clearing up initially, but taking longer, etc.) started a few weeks ago and has gotten progressively worse.

I guess the fact that I have a year left on my service contract puts me in a better position than many who have posted here and are left with no choice but to buy a new TV out-of-pocket. The warranty company, however, claims that my TV cannot be repaired and they are offering to replace it with a Sony model KDL55BX520. I looked at one at a local retailer and it is not even close in quality to the XBR. In fact, it is the lowest end flat panel TV Sony makes. You can find these online for $800. They claim the features are "similar" and that's all they are required to offer. Not what I had in mind when I paid $3,500 for a top-of-the-line TV and another $750 to protect the purchase. As many people have stated here: I will never buy another Sony product.

We bought our 51" TV in May 2010. In December of 2011, we started experiencing problems with the picture. Upon turning on the TV, there were vertical and horizontal lines all over screen -- every input and ratio. We first contacted Cable who advised it there was an issue with the television. We then called Sears where we purchased the TV and the technician advised it was a panel issue. Upon calling Sony, we were told this panel was no longer being manufactured. They offered to "sell" us a refurbished TV which we refused to consider. We asked to speak to a supervisor who reiterated this offer. We called a 2nd time and received the same run around. Sony admitted there was a problem but offered no practical solution. Upon looking at the various complaints registered on line -- we are not the only ones with this problem. How can a company as large as Sony get away with this. I have contacted NBC Consumer Complaints and will be contacting the State Attorney General's Office of New York State. I believe this is an outrage.

Purchased a Bravia XBR7 in Feb. 2009. Started having problems in Nov. 2011. Dark picture and lines on the right side of the screen when first turned on. After 20 minutes picture would be OK. Has become progressively worse. Called Sony and was instructed to have a Sony authorized repairman diagnose the TV and was told that if it turns out to be the LCD panel, I should call Sony back to see what they can do for me. The repairman said that it was a bad LCD panel and, unfortunately, Sony is not making them anymore and that even if I could get my hands on one it would cost $1,400. I called and faxed Sony with the documentation from the repairman stating that it is the LCD panel. Since the television was no longer under warranty I was offered to buy a refurbished television at a reduced price. They could not tell me which model would be sent to me but that it would be comparable to mine with a warranty of 90 days. Not much of an offer for a $2000 television that didn't even last 3 years.

We purchased a Bravia KDL 52S4100 in February 2009. Three weeks ago we turned it off one evening. It had been working fine, but the next afternoon when we turned it on the screen was black and it had no sound. We knew it was on because the little green light on the bottom of the TV came on. Sony service tech says it needs one of 3 boards--$500, $700, or too expensive to be worth replacing. Sony customer support says, "Sorry, it's out of warranty." I think $1600 is way too much to pay for a TV that lasts less than 3 years! Now I am reading these messages about a similar, but different problem with this same TV. I am afraid to put any money into fixing it, and then probably have more problems later. Sony needs to admit there is a problem and fix it!

I have a Sony 60 inch Vega TV and as so many others, it has blue dots all over the screen. I called Sony and they refuse to help. I spent over $3000.00 on this television, and it has lasted for five years. I called Sony and an Indian speaking person spoke with me who I barely understood. I was told to contact a repair facility and that all expenses were mine. I called and spoke to a technician who said that I would be better buying a new TV than paying for the repair due to the cost. I called back Sony and they gave me to a supervisor who stonewalled me also, saying that there was nothing they could do. I have an older TV that I paid $500.00 for and have never had a problem. For the money I spent, you would think it would last as long as my inexpensive one has. I will never buy a Sony product again and will make sure to tell all I come in contact with that Sony does not stand behind their products. I can only hope that a class action suit is filed as the big business should not be allowed to take advantage of the consumer.

I emailed Sony and received an answer this morning. They said my unit qualified (yeah right) for an Sony 'Advanced Exchange Program', and to call for instructions. This email was from Scott **, Sr. Customer Support Representative. I called, the Indian or Pakistani speaking person, and he said I could get a refurbished TV of "the same model, or one similar" for $679.00, plus local taxes. If, for any reason I was not satisfied, I could return it within 90 days. They will pay shipping to my address. The shipping box is supposed to have a prepaid return shipping label for my TV. I hope this helps. It looks like this is about the best we are going to get.

Purchased a Sony 52" Model KDL-52W4100 in December 2008 at Circuit City. About three months ago, a series of horizontal lines, about 1/16" wide and about 6" long appeared over much of screen. Appeared to be white or light blue/white. Lately, a couple of blocks have appeared at the bottom, one on the right and one on the left. These are about 6" X 1 foot, color changes with picture being shown behind block. I'm in total agreement with all of you, this is a defective product. For something you paid for, over $2,000 back then, should last longer than 3 years! I think Sony, to remain a reputable company, should make these units up. I for one, will never buy a Sony product again, and will recommend that my friends and family do likewise.

I purchased a Sony Bravia TV (KDL-40S4100) for $965. in Dec. 2009 from a retailer (Conn's) in Austin, Texas. It worked well until Jan. 2012, when it developed thin vertical lines on the left side of the screen. Only half of the picture was visible. I called Sony (1-800-2227669) and was told to get an authorized servicer to diagnose the problem (at my expense). The diagnosis was a defective LCD panel/screen and an estimate of over $1500 to replace the panel. The authorized servicer (Affordable Electronics Inc) said the cause of the failure was an improper "bond" in the LCD panel. Sony subsequently told me (on Feb 2, 2012) that they would sell me a new similar TV for $800 plus tax and that was my only option. They (Anthony) had previously (on Jan. 26) "guaranteed help from Sony once I obtained an authorized diagnosis. A consumer has a right to reasonably expect the primary and most expensive component of a TV to last longer than 25 months. I now have a non-functioning TV, was made to waste additional time/money for a diagnosis which provided me with no relief even though I was led to believe Sony would cure the problem if I followed their protocol. They did not do anything.

The optical block issue has finally showed up on my $4,500 Sony TV. I never had any issues with all of the class action law suits going on, but it's all green now. I replaced the $120 lamp to make sure, to no avail. I called Sony and they put me on hold for close to 5 minutes, came back and made me an offer on two different models of TV, one an older model (60, 3D, for $1,300) and then a 55 for $555. This was actually insulting to me. The man said Sony didn't make anything larger, although the website clearly shows two 65" models out there. I then wrote them and they responded I needed to call it back in.

I bought one of the first HDTVs back in '01, Toshiba, and have absolutely no trouble out of it at all. It's 10 years old. And now a $4500 TV I cannot get over 5 years out of. They don't even make the optical block anymore to replace. I am not going to spend $1300 for an outdated model that is smaller. I would welcome any class action suite or will rely on the small claims system. I thought there was a law in place that companies had to produce parts for expensive items for at least 10 years, so this tells me they know there was an issue with the optical block to begin with.

My beautiful picture on my Sony KDF-E55A20 has turned to a screen with multiple blue dots, a green blurry picture in the center of the screen. This was a very expensive set and I have always regarded and purchased Sony equipment for their reliability and performance. I don't know what do to next with this set. Please advise!

My Sony TV broke after warranty period. It has same problem of thousands of other television owners. Sony refuses to do anything. Even though they know of problem, they stonewall, saying we should call and pay for a repair. All owners report same problem. Sony says they will look into problem. That means I am out of luck, as are all the rest of us who believed in Sony. They are a company who steals from the consumer.

I purchased my TV in December 2009. After approximately 18 months, lines appeared on screen and would go away after set turned on and off. This worked for a short while then it became necessary to leave the set on for an extended period of time before turning on and off. I called Sony, they informed me my TV is out of warranty and provided names of repair shops and also mentioned possibility of me being able to purchase refurbished TV from Sony for around $699.00. I think class action law suit should be considered since this is such a widespread and common defect. I would think it hard to deny such a defect exists.

The Sony rep advised me that I have two choices. If I pay $699.00, they will send me a refurbished TV, or look for a local authorized dealer. Now, getting the TV repaired will cost me more money than I paid for. It doesn't make sense at all. I guess I have to live with it,until the TV completely fails to work. I have decided not to buy any more Sony products. I always have bought Sony, but this incident left me with no choice.

Bought a 52" Sony Bravia July, 2009. A few weeks ago, vertical lines started appearing on the screen while watching but would go away after turning off and on a couple of time. Then the lines started to appear as soon as it was turned on and wouldn't be gone until the TV had warmed up some and had been turned off and on a number of times. Yesterday, I turned it on and the whole screen was a orange/yellow hue and nothing else. Screen finally went normal after a half hour or so and multiple off and ons. Like another person mentioned I got this on Sale at Best Buy for $1600 and took advantage of 3 year financing with no interest. I'm blown away that I still have $400 left to pay on it and based on what I've read here from so many others with the same problem it looks like all I have is a piece of junk. What happened to Sony?

I purchased a 52" Sony Bravia on 10/04/09 but since we were moving in a few months, we decided it best to keep the TV in the original box from purchase to make the move easier. Sony's warranty was up on 10/04/11 and on 11/1/11 the TV had already started giving us a problem. I called Sony (although they show no record of these calls) and they told me it could be my service provider or they suggested if I had it plugged into a power strip, that I remove the plug and put it directly into the wall. I tried this as well as a few other suggestions (disconnecting my cable box) but nothing worked. After going through the holiday and being hospitalized for major surgery, the problem became more severe. Instead of the TV taking 10 minutes to warm up, where I could turn it off and then on and have a normal picture, it was not taking 20 to25 minutes before it would clear up. Also, in the beginning of our problem I could make out a picture but now no picture was visible as the lines and brightness of the screen blocked out everything.

On February 2 I again called Sony who listened to the problem and said that it sounded like the LCD screen needed repair at a cost of approximately $800 to $1400. They offered me a second option for a refurbished unit at $670. My only income is Social Security Disability, which does not even cover all my expenses. I certainly cannot afford spending up to $1400 for a repair on a TV that has a life expectancy of (according to Sony) about 7 years that only lasted 2 years. Although I pointed out that my LCD TV needed software update, based on the information on Sony's website, they did not offer to send me the update as they insisted this was not the problem. How can Sony justify asking me to spend a minimum of $700 when their TV that I purchased had a life expectancy of 7 years only lasted 2 years? I'm in financial hardship. I had surgery in December (with no medical coverage) and have medical bills in excess of $75000, which are still arriving in the mail. I will never purchase another Sony product and think it's only fair that they reimburse me for the cost I paid for this defective TV.

We purchased a Sony KDL52W4100 (52") 1080p Bravia in March of '09. About two weeks ago, a few small, horizontal lines began to appear on the screen. Today, the entire screen is filled with vertical lines of differing colors. Out of warranty and judging from the comments in this thread, it's not worth wasting my time or energy trying to resolve this through Sony. Like others, we will never buy another Sony product again, ever. A private attorney or a State's attorney general should go after Sony for this outrage. $1,700 down the drain! On the bright side, at least our Sony hasn't melted and caught fire like a number of other Sony flat screen models.

I can only hope for anyone that is considering buying a Sony laptop will search the web and not buy it. Their product quality has really gone downhill and their support might be the worst I've ever experienced. My son's laptop (it was bought to go to college) has repeatedly been sent back; just got it back (again) with a new system board and one week later, the computer warned us that the hard drive is about to fail.

Yes, I was lucky in that I bought the extended warranty, but that just allows Sony and the extended warranty company to point fingers at each other as to who's responsible for what when it comes to making this all right. I also happen to have a Sony WEGA with the optical block issue and customer service has been as unresponsive with this issue. I used to think Sony was a quality product, I will never purchase anything Sony knowingly again. I am also taking the opportunity to tell everyone I meet about this and when I'm in Best Buy and places like that, I make a point of saying, loud enough, how crappy Sony products and customer support are.

I purchased Sony Bravia KDL52 inch television in 11/2009 on sale for $1,600+. Since last week, when I turn on the TV, it has horizontal lines and scrambled pictures. Sometimes, I have to turn it on/off 10-20 times to get back normal pictures. I checked the website, it looks like the TV has only two years warranty. It expires just one or two months. I can not believe Sony sells such crab product. It is totally a recall condition. I am surprised Sony has not recalled the product. With the cost $1600 + tax, the TV lasted only two years. This is totally not acceptable. There should be a class action lawsuit against Sony on this.

Our daughter purchased a Sony flat panel TV with an extended 2 year warranty in Jan. 09. A few months back the TV began to have lines and distortion of the picture, but after 20 or 30 mins. the TV would straighten up. Now it is completely broke. We had a TV repairman who contracts from the store where it was bought at, and he said it would cost more to fix it than to replace it. The purchase price was $1299.00. Sony did offer a new TV, same model and year. We said no as we do not want to encounter the same problem again.

Apparently Sony had a lot of problems with their TVs from 07-09. Sony wanted us to get a certified Sony technician to look at it, but it would have cost $100 just for them to come to our home. I did tell the person I spoke with that I was going to report them to a consumer agency, BBB, and the New York State Attorney General. This is my first one, but plan to report to the other 2 agencies. Sony gave me no satisfaction.

I purchased a Sony Bravia TV, model # KDL52W4100, in November 2008. I have long been a Sony customer. I have had a Sony console TV that lasted 20 years, so I always buy Sony. So when it came time to buy my flat screen, I naturally purchased Sony. The cost was $3,500. I was just about ready to retire, so I wanted a TV that was tried and true for me, again, that is why I chose Sony. I am now retired and my TV (now a little over three years old) is going out. My entire screen is covered with large squares and some look like bar codes. All different colors. There are also wavy colored lines going through it also. I called tech support and they told me to unplug and plug back in, which did nothing. I started researching this problem online and wow, I see I am not alone in this. There are massive complaints about the same problem. This seems to me to be a recall situation. Being retired, I am now on a fixed income and cannot afford another large TV. My question is what is Sony going to do about this defective model TV?

I bought a Sony KDL-46e402 on March 24, 2011(10 months). After 9 months that it was working fine, were PlayStation 3(Sony) and iPad (HDMI adapter) working fine, with all HDMI connected. Suddenly, one morning, the TV stopped working, and the stand by led turned red, and was blinking twice every 4-5 secs. After that, I closed the TV and turned it on after 4 hours. It was working, but no iPad nor PlayStation was showing nothing on the TV screen. I called Sony service in Athens Greece, at Argyroupoli, and they asked for the TV to send it to them (35 kms distance to bring a 46" TV by my car, or to pay 50 Euros for transportation). I took the TV and I went there. They had the TV for 4 days. They called to inform me that the TV had no problems! I went there with my iPad and the adapter. Sony service claimed that because iPad is from another company, maybe it doesn't have the proper firmware, which they updated in my TV, but still no sign, and that they tested with blu-ray and DVD through HDMI, and was working fine .

We connected the iPad, and was not showing anything of course, and the answer was "we don't know". I asked them to connect the iPad to another Sony TV that was near, and guess what, it was working! They advised Sony Hellas, so I took the TV back home (again, 50 Euros transportation, or by myself)! After 2 days, Sony service contacted Sony Hellas. Sony Hellas contacted Sony somewhere else. Sony somewhere else managed to give an answer after 2 weeks, and the answer was to bring the TV back to Sony service, and to leave my iPad, so they can run tests! Do I have to add something else? You understand why I am so frustrated and angry for? A TV that I bought 10 months ago, I have been up and down 35 kms with a 46" TV in my car has these kind of problems, and Sony doesn't have the dignity to replace it, and to just say "sorry"?

I had a KDS60A2000 that the optic block went out on. After much aggravation and runaround by Sony, they offered me a TV at a discounted price. The new TV is a KDL60EX720, and after three weeks, I am having problems. The TV will not stay turned off. After turning the TV off in approximately 5 minutes, it will come back on. I tried turning it off with the cable remote, TV remote, and the button on the side of the TV, with no success. The only way to keep the TV from turning on, is to unplug it. This is totally unacceptable. I am still trying to get Sony to recognize there is a problem. Like everyone else, I will never buy another Sony product.

Sony Bravia 52 inch television purchased 11/08, on sale $1,600. When you turn it on it has horizontal lines and double picture. Has been going on for 3 months. It used to clear up after 10 minutes, but now the picture goes out and the sound continues. You have to turn off the television and hope the picture comes back when you turn it on. I can't believe there is no recall, when there seems to be a number of people with the same problem. We took the television to a repair man and he said it would cost $2,500 to fix it.

I have a Sony Bravia 46 inch. I bought it on December 2011. It messed up on January 2012. Warranty out by a month it came in a package deal at Wal-Mart with Play Station 3. TV now has a 4 inch wide white line from top to bottom of screen on right side. Sony told me nothing they could do and gave me a TV repairman's shop. I will never buy Sony anything!

Sony Bravia 52" KDL-52V5100. It's been just 3 years and I'm starting to get large black lines striping the right lower part of the screen. Not a cheapo TV. This seems to be a known issue. Is there any one time out of warranty fix being offered for what is clearly a defect?

I purchased a Sony Bravia in October of 2010 (refurbished). I have always believed in Sony products and have even told others of my great experiences with their products. I began having trouble with the same issue of one side of the screen going dark with lines but was content with it for a while because it would usually warm up after a moment and come back just fine. Because it was a refurbished set, I did not receive a warranty. I am seriously displeased, especially after reading all of the complaints of the same nature with the same product. How can I ever purchase one of their products again when this is the treatment their customers receive? I am now obviously in the market for a new set and will pay top dollar to get a great set from another company.

I purchased Sony KDL-46Z4100 about 18 months ago. Now, it has colored vertical lines down the left side of screen. I have tried 3 different TCON boards, ordered from internet sites. Each one was defective in a different way. I guess they just buy them used, and have no way to test them. Now, the problem is that there are none to be found. This pretty much tells you that this is a widespread problem with this Sony product. I called a Sony rep, whose only advice was to carry it to an authorized Sony repair service. They can fix the problem by replacing everything, at a cost of around $650.00.

On February 2010, I bought a Sony Bravia 52XBR9 for $2099 plus tax. After 20 months, the screen to the left started to turn a dark blue. You could still see images on the right side .The TV would clear up after 20 to 30 minutes. I called customer service and to make a long story short, I was told the LCD panel was out and would cost more to repair than we could buy another TV for. We wound up buying another TV at a discounted price for $1400 plus tax.We have a certain size TV we can buy, to fit in an entertainment center that is built into our home. We only had a couple of choices for selections from any brand. Sony customer service told me that they have had no problems with this model, but the LCD panel had to be defective from the manufacturer. Then I found this link after I had agreed to no longer hold them liable for the defect. I am totally angry and do feel victimized by them.

I bought Sony Bravia KDL-46S4100 in May 2008. In late December 2011, I noticed 4 horizontal lines on the TV and distortion on the right side of picture. The color of the screen is orange and black tinted. I thought it was a cable problem but after disconnecting the cable, the problem remained. Currently, the problem exists at turn-on and then disappears after 30 minutes. I have read the many reviews of similar problems on this website and am very disappointed in Sony. It seems that there is no easy fix for the problem, but I'll call Sony and unfortunately expect the same treatment as many in here have complained about.

We purchased our Sony 52" Bravia in November of 2009. Right on schedule, the LCD panel has started to act up. When we turn it on, there are lines, and a lot of interference, until it warms up, which takes about ten minutes. I have not called in a repairman as of yet, because this started happening only four days ago, but from the other complaints, it doesn't look like it will be repaired, without spending a lot of money. After paying $2,000 for a TV set, this is totally unacceptable. No wonder Sony is making so much money. They used to make good products. I probably will not buy Sony again.

I purchased a Sony KDL-46S4100 LCD TV from Sears Canada for $1,200 about 4 years back. In the last 2 weeks vertical black bands moving across screen, white horizontal lines, discoloration on half the screen, lots of orange and dark tones have appeared on the screen. Sometimes it is so dark it is not worth watching so I turn the set off. Can't Sony state what the problem is and then state that replacements would not present the same problems?

Same Sony Bravia 52" warm up screen problem with distorted and fading images and large black areas described by so many people on this site. Recently LCD manufacturers have been fined for price fixing concerning these screens, so there may be some compensation via that avenue. If there is no other way, how can we initiate a class action lawsuit? If someone knows, please post so we can get people together and hold Sony responsible for these defective screens/products. If anyone is interested in being part of a class action suit, please send your name, street address, city, state, zip, and email address and I will start a list of people who wish to be a part of the lawsuit. Class action law suit?

Sony sent me a letter that I may have a defective TV, which I have. I have been complaining about the overheat issue since I bought the TV. They denied any problems until recently. They offered a free evaluation on the TV. When the repairman came, he gave an excuse that he had no parking, then told the company that the TV was not in serviceable position. Meanwhile, I told Sony I needed two guys to put the TV in serviceable position, and to evaluate.

They said, by Wednesday of last week, I would have another appointment set. That never happened. Ever since they make promises they don't keep. TV shuts off once in a while. I see a small puff of smoke emanate from the back of the TV. This is dangerous. Sony is refusing to keep the service promise they made to me. A problem that took them 3 years to admit in writing.

I bought a Bravia KDL-46Z4100 TV at Circuit City on December 16, 2008. I hardly used it (2-3 hours weekdays and 4-6 hours when home on weekends). Everything worked, till 4 months ago, when a haze-like brown stripe, one third the width of the screen, showed up in the middle of the screen and went away after a few seconds. After that incident, the haze would show up intermittently, but would take longer to disappear. Two weeks ago, the brown haze showed up, and didn't go away, and now half the screen is so dark, you cannot watch anything on it. I checked online to see if I could find an answer, and found a lot of people with the same Bravia problems. The images posted, are exactly what I see on my set. All the posts suggest there is a defective issue with these televisions.

I called Sony and they gave me the same reply. My 1 year warranty is expired, and that I had a choice to either have it repaired at my own cost, or spend $579.00 plus tax with them, for a similar refurbished replacement TV, with 3 months warranty. I told them I'll think about it. I wasn't expecting to spend another $600.00 for a TV so soon, after spending $1,150.00 on a TV that I thought was going to last at least 8-10 years. Some people have to save to buy these products! There is something wrong here, when you spend that kind of money for a TV that lasts just 2-3 years? I'm totally disgusted. Sony, why would you produce this kind of junk? Don't you care about your hard earned reputation? Do the right thing, and replace or repair these TVs for free, because not everyone can afford to buy a TV every 2-4 years. I will never purchase another Sony product again, and I will seek other legal actions.

I bought a Sony 52" LCD XBR about two years ago and about a month ago, it started displaying horizontal lines and a double image in the upper left hand corner. The problem persists for about 15-20 minutes until the TV seems to warm up and then problem goes away. I went online to Sony's website for customer support and was asked a series of questions such as, "Is there a surge protector? Are there other devices connected? What type of cables are you using? etc." Ultimately, the technician suggested switching the surge protector and if that didn't work, try plugging the TV directly into the outlet. Sony customer support was no help! Now, I'm having to pay $125 for a service tech to come to my home to determine the problem.

The Sony customer service rep said there weren't any problems with this model of TV but went on to say that if the problem is with the LCD panel, they would fix it. Really? I thought there were no "known" problems. If it's something else that is too costly then my only other option is to buy a refurbished TV for a discounted price of $679 but must be the same model and size. Really? I paid over $2,000 for my TV that didn't last more than two years. Unbelievable!

I've purchased a lot of Sony products over the years and now that I'm having an issue that I believe is a Sony design or manufacturing defect, their basic response is "tough luck." I even suggested that they pay for the service tech if it was the LCD panel and if it was something else, I would pay for it. No luck! Sony wasn't willing to do anything other than what they were willing to do which wasn't much!

I purchased a KDL40W4100 Sony Bravia in July 2008 and a few days ago the TV would come on for a couple of seconds and then cut off into the standby mode. I called Sony and was informed that the only solution was to purchase a refurbished TV for $300. I also have purchased Sony products in the past and have been pleased; however, this issue is too widespread for it to be a fluke. Sony has lost me as a customer. I'm surprised that stores are still putting the Bravia on their shelves. Next step: notifying the Better Business Bureau. I encourage everyone else to do the same!

I'm not able to connect the channels. I want to get the rates of DVD player in my email. I want to purchase or leave the browser at home. So please mail them.

Sony Bravia TVs are defective. I bought model # KDL52WL in 03/08 at Samm's and paid $2778.78 plus tax. I was very satisfied with the quality of the picture. In 11/09 the picture became very distorted. I called Sony. They said I would need to call an authorized Sony Repair Service. The repairman said the LCD panel had gone bad with a repair cost of $3240.87. The estimate cost me $117.70. After days of complaining, Sony offered to replace the TV for $300.00 plus tax. I took the deal. The replacement TV, model KDL52W5100, lasted until December 2010.

The problem started with a horizontal line across the screen and was soon followed by color distortion. I called Sony and after much complaining, they offered a refurbished TV for $659.00 plus tax. Only after asking, I found out the replacement television was not new. It was refurbished. I refused the offer. I can't justify paying Sony any more money for a defective product. I have always bought Sony products. Even though they were more expensive, the quality was always great. I feel ripped off.

I am having the same problems with the Sony Bravia series of TVs. Black lines and double images almost exactly 2 years from purchase! I will never purchase another Sony product again!

Our TV was working fine last night but when we turned it on today the image on the right half of the screen is very dark and has magenta tracers following movements in the picture. Also two horizontal lines have appeared that split the screen in thirds they are generally white but change depending on the picture and are not as noticeable on the left half of the screen which otherwise still looks fine.

We bought a 52" Sony Bravia about two years ago at Sam's Club. It just started to come on with a very dark picture when it first starts up. About 15 minutes later, it gets brighter. Does this mean that I am headed for trouble? Can it be repaired? Isn't it supposed to last more than two years?

I bought the Sony KDL xbr 52" in Christmas of 2009, and shortly after a year, the horizontal black lines and hazy picture started to appear. Sony said "Tough luck." This TV with the Sony Blu-ray surround package was over $2000 at the time, and for it to barely make it a year is unacceptable. I'm only writing on here now, because the problem has become permanent. It would used to go away after about 30 minutes. But now, even 3 hours later, it is still there. What's the deal, Sony? None of your other products have let me down like this, and to not stand by it is **.

My Sony Bravia KDL-46v5100 has developed black lines that are visible in every screen from every port. It is only two years old and when I contacted Sony, they referred me to a local business that charges $130 just to come out. When I spent over $1000 for a TV from a brand name I trust, I expect more than two years of use.

24 month old Sony Bravia has bad picture on power up that distort display for 25 minutes. Tapping on the screen worked for awhile but not any more. Sony says too bad. We have always bought Sony but will never buy a Sony product again.

I'm working as a System Administrator in a government company. I recently purchased Sony Bravia 32-inch full HD TV from your registered seller in Sri Lanka. Unfortunately, it has fallen far short of my expectations. I'm disappointed because the picture quality (color) becomes very poor within few days. I returned it to the seller and they told me they'll send it back to the company to repair. Previously I had a strong confidence about you reputation but with this issue I'm totally disappoint about Sony products. To resolve the problem, I would appreciate if you could exchange this product unless you repair it and give me the same. I hope that I will not be forced to report this incident to the Better Business Bureau and state and federal consumer agencies as well as popular consumer advocacy blogs.

After reading all the issues on this page, I feel fortunate that my KDL 52 xbr lasted four years. My LCD panel has also gone bad. I was blown away at the treatment Sony has given their customers. I checked the complaint page for other manufacturers, and they are even worse! I'm still in shock, but something has to be done about this widespread rip off of consumers. Somebody please contact me.

I had my 46 inch Sony Bravia for exactly 2 years and it is already falling apart. It was a great TV for about 12 months and then started getting the horizontal black lines now the picture comes and goes, I have horizontal black lines that never go away and there is constant hazing of the picture. This all used to go away once it was warmed up but now it is constant.

This is unacceptable! We as consumers hold the power in our wallets and need to let Sony know, that since they will not take care of their consumers, we will now be taking our hard earned dollars to other companies. As for me, I will never buy another Sony product! I am sick to my stomach that I have wasted over $1,200 dollars on this TV, and now it will just go to the trash.

I recently bought a Sony Bravia internet TV. When I switch it on, sometimes it does not start. And when it starts, it stays on, then the screen turns white with no pictures. Many times, it can go days without turning on. It was expensive, and I saved for months to buy it. But now, I am more disappointed with nowhere to get help from.

I purchased a 52" Sony Bravia about 26 months ago. I had no problem until yesterday, 1/09/2012. My Sony KDL-52Z5100 Bravia started getting horizontal lines like what everyone else is reporting. After it warms up they go away. I know my TV is on it's way out. I can't believe that Sony will not step forward and take care of their product. Like everyone is saying, I will never buy a Sony TV again. They need to be held accountable.

My television (Sony Bravia KDL-52Z510) is less than 2 years old and I am having the same problem as everyone else that has complained. Initially, horizontal lines stated to appear on the screen but would go away after the TV warmed-up. Lines would go away after 10-15 minutes. Now, when I turn the TV on the whole screen flashes constantly until I lightly tap the screen. I am sure it is a matter of time before the television completely fails. Sony needs to be held accountable for these defects. This is clearly their fault. I will do everything I can to make other consumers aware of my problem with Sony. I will never purchase a Sony product again. It's only fair to mention that I have not contacted Sony yet. After reading other posts, it sounds like a futile endeavor.

We purchased our KDL-52S4100 Sony TV at Costco in March 2009 and started noticing picture problem about November 2011. First, we thought it was our cable box and had that changed. Still had the same problem, I called Sony TV repair online and was told what the problem might be and the cost is $29 for the diagnostic. I started research and found this site. Wow. By the way, Costco was no help. They said unless we had purchased it on an American Express card, they could not help. As for a rating, if you could do less than one star, we would. Lesson learned, check Consumer Affairs first.

I own a Sony KDF-60WF655 and I now have a defective Sony TV. A blue blob, blue dots and stars have taken over my TV. I expected when I purchased a Sony product I was getting the best! I paid over $4000.00 for this TV and a 5-year warranty which expired in 2011. I did contact Sony via email and of course, the troubleshooting steps they told me to follow did not resolve my issue, and the link the emailed me does no work! Now I'm in the market to buy a new TV, not a Sony! Why spend for a product that has such a short lifespan.

We have a 40-inch Sony Bravia KDL40W series TV that we bought in January 2009. Two vertical bars about 2 inches each, appeared early last year, less than two years after we purchased the TV. Without an extended warranty, they won't repair it and have no solutions for us.

Just one week ago I purchased a 40" Sony Bravia LCD television. Exactly seven days after purchase, the screen showed only black when I turned it on. I got audio, but no picture at all. No menu, no blue screen, only pitch black. I called Sony and all I get was run-around and excuses. I will never buy any Sony product ever again! Sony is permanently blacklisted in my book!

I purchased new Sony Bravia LCD TV model KDL 40BX420 at Wal-Mart on 7/11/11. TV picture completely failed on 12/20/11 (5 months old). After troubleshooting via Sony, it was determined an internal fault existed and the TV now needs to be returned for exchange with a "refurbished" unit. This involves faxing, lifting, re-boxing, shipping and oh, by the way, I have to give them my Credit card number in order for them to ship the "refurbished" unit. This is unsatisfactory for such an expensive TV, and I purchased a "new" TV not a "refurbished" one so why should I accept a replacement TV that is other than "new"? Also, I'm not happy because neither Sony website nor customer service has any option other than to provide my credit card number and send me a used "refurbished" unit.

Sony KLD-46Z4100 has bad t-con board and cannot get a replacement. I am willing to pay for the part. It's just not available anywhere that I can find. Part number is 5546t02c02.

Defective panel on my Sony KDL52xBR9 TV. Dark with lines when goes on. Gets a little better after 20 min but still has line going across screen. I bought the set on 2/4/10. It's only 22 months old! Same jibberish from Sony that everyone else is getting. I had TV evalutated by TV Tech that is in business for 42 years and has seen 25 Sonys with this problem so far and paid $75 so he could tell me it is the panel.

Sony still wants me to get an authorized Sony Tech for another $100 + and only said I might be able to purchase another TV from them at a discounted price depending on his evaluation! This is a recall situation and Sony should be suing its partner Samsung for manufacturing defective panels. They are selling lemons and we, the consumers, seem to have no legal recourse against Sony. $2500 was a stretch for me and I just finished paying it off in August. I cannot afford another TV nor should I have to. Sony should replace these lemons instead of penalizing us. I am very, very upset that there has been no legal action taken against Sony after thousands of complaints for the same problem!

My Sony KDL-32L4000 worked great for about three years but like others on this site developed problems. For about the first ten to fifteen minutes the TV runs fine and then the picture starts flickering. Whether it is cable, DVD or PC input, the problem is same. It's out of warranty and all Sony did was to give me contact of service provider but I have to pay for the repair. When I bought this expensive TV, I thought its "Sony" and would last for years. But lasted little bit over three years. Now I doubt about my other Sony electronics and may not buy one again.

Sony Bravia TV purchased 03/08. I have the vertical lines top left corner in red about 3 inches long, then two 5 inch vertical lines in the middle of the screen. I have also experience the volume control issues and turning the TV on and off has worked a handful of times. No negative apples to chose, only positive stars.

6. Document all correspondence including phone calls to Sony. It is tedious but if we stand together we will win.

In March 2010, I purchased a KDL51W5200 from Sears and in June of 2011, I started experiencing vertical lines on the left side of the screen. I called Sony and they had me update the TV and do a factory reset. About 2 months ago, it started happening again, only this time I now have horizontal lines as well. If I had a Sony-authorized repairman come out, it will cost $2600 to repair which is more than I paid for the TV in the first place.

My Sony kdl-46s4100 worked great for about two years but like others on here developed problems. When turning the TV on, it has four vertical segments across the screen, and the input and screen mode on the left side is on the screen twice. For about the first ten to fifteen minutes (warm-up) the TV is useless! I have a 32" model also, wonder if it will do the same thing?

I called the Sony support line, was told that it is out of warranty and they haven't seen this problem before. Really? It seems like Sony doesn't see anything that is wrong. I don't feel sending someone out to charge me a few hundred dollars to fix it is a good idea or the refurbished junk they would send me for $500. The TV has a bad T-con board, that could be had through their parts division. A funny thing about the board, it's made by Samsung! Sony will not get any more of my business ever!

I bought Sony Bravia KDL55HX729 only three months before. It went in sleep mode with four red pulses and stop. We contacted Sony. They promised to send help for repair. After few days, they called to tell us that we will get a new replacement TV. Instead, they delivered a refurbished TV. We were not ready to take a refurbished TV in exchange for a three-month old TV that we paid $3000 for. The customer service hung up on us. I wish I could rate 0.

I have a Sony TV purchased in September 2008 from Costco. I started noticing a few days ago lines through the screen/picture when you first turn it on and half of the screen seems transparent like you can see things behind the picture. It seems to clear up after a few minutes or the TV warms up. I called Sony and they haven't heard of this (but it's obvious on this site that we are experiencing some of the same things) and will do nothing about it.

It's no longer under warranty with Costco either. I bought a Sony because our Panasonic died after less than two years (which Panasonic would also do nothing about). I have a 10-year-old Mitsubishi, big screen, that is still working. I will reconsider my options if /when we have to replace the Sony! I am putting it in the category with Panasonic... not worth the money!

We purchased a Sony Bravia KDL-46V5100 TV from Best Buy in August 2009. This past month, the image has started to blur occasionally, leaving rainbow-like streaks on the screen. What also happens at least once a day is that multiple images appear on the screen at the same time; i.e., the next image appears but the previous images remain for a few seconds. Watching movies or sporting events like this is practically impossible. We called Sony and the first thing they asked was, "Do you have the extended warranty?"

My husband replied, "We bought a Sony so we wouldn't need an extended warranty." They gave us two options: purchase a refurbished, used Bravia KDL-46V5100 for $599 plus tax, or bring the TV to one of their recommended repair places to have the control panel evaluated. If the repair place says the control panel is damages, Sony "might" then offer a "deep discount" on a new TV. This TV will likely be our last Sony product. Our next TV will be Sharp or Samsung.

We opened up a Best Buy credit card and purchased our Sony Bravia model KDL 52z5100 on 11.25.09 and took delivery on 12.03.09. One year and 8 months later, we noticed a vertical black bar in the middle of the screen and the left side very dark and orange. After it warmed up for an hour or so it would go away. Now today, December 26, 2011, it won't. I called Best Buy and they said it is out of warranty and they can do nothing about it. They gave me a phone number to a local repair man and said good bye.

On the back of our credit card billing statement it said we have rites if "we are dissatisfied with the goods and services we purchased"; so I called HSBC who issued the card and complained that the T.V. is broke and that I still owe $1,300.00 on it and asked if there is anything that can be done to help. They said no and keep making your payments. I have a very bad taste in my mouth about Sony--they sold me a lemon! O, did I mention that with the same purchase we also bought a Sony Blu-ray home theater system and it broke down last week? I am stuck with a TV and home theater system that only after one year and 8 months is broke, and that I still owe $1,300.00 on and have no help with these junk lemons.

I m not happy from my Sony TV. This is third time I'm facing problem in my TV Sony Bravia LCD in 2 and half year and from last two weeks, I'm facing this problem again. Please take quick and strong action against responsible.

We have a 42" Sony Wega purchased 3 years ago and has 2 vertical digital lines running through it. Is it even worth a call to the company? It sounds like a class action suit is what we need. Make these companies accountable.

Well, this is an addition on to our previous post. We had our Sony 42" Bravia looked at because the red indicator light was flashing and the TV wouldn't turn on. Needless to say, the main computer board went out! We bought this TV less than three years ago for $1,000. Now it's junk! We also have a 52" Bravia. What do we do? Wait for this one to go as well? Is Sony kidding?! Because the warranty is expired, we are SOL! We will make sure everyone we can tell will know to not buy a Sony product. The name stands for poor quality and even worse service!

I turned on the nightly news as usual on our KDL-40V4100, then all of the sudden a huge vertical black line covering almost the left half of the screen appeared.It starts about a inch from the left side and goes to the halfway mark. I tried turning it off and back on, switching channels, etc., but with no such luck.

I called Sony Tech Support and spoke with someone who barely spoke, and I do mean barely, and who tried to talk us through trying different things. However, there was no success and he said something about sending us a new USB port. It sounded like he's heard of the problem before. From everything I've read, this won't fix it since the LCD board broke and it would take a fortune to fix.

The TV is barely 3 years old! The bad news is that there is a 52-inch TV also in the media room downstairs. Could the same fate be awaiting?

We bought our Sony Bravia 48" TV in Nov 2009. About six months ago, we started experiencing waviness, ghosting, and a dark left side of the screen. I called Sony who said to turn it off for 24 hours and let it reset. Didn't work. Sony basically told me I would need a repairman for a $1300 TV, that is just only three years old! We used to buy all Sony. This is our last purchase!

I have a Sony KDF-50we655 LCD Projection TV I paid close to $3,000 for several years ago. Earlier this month when I turned on my TV, it started smoking and produced a burning smell. I contacted Sony and they sent out an authorized Sony repairman. I was told that this has been an ongoing problem with this model TV. Later that evening, I received an email from Sony offering me a refurbished unit at no cost with a 90 warranty or a 2010 model at the cost of $865.00 plus local sales taxes (I can purchase the same model from a retail dealer for approximately $1,200, therefore Sony is willing to give me approximately $350.00 for my TV). They are giving me 1 week to accept their offer and sign a settlement letter. Is this legal? Is there a class action lawsuit?

We bought our Sony Wega KDF-42WE655 for about $2800 in July 2006. In 2008, the lamp began to fail and I replaced it ($300 at the time). The new problem is a wide blue line extending across the lower portion of the screen. Research online suggests that the light engine is failing. The replacement part is about $900. I filed a case with Sony regarding the projection lamp, but they would not help. I called Sony customer support (outsourced to Central America) about the light engine and was told that my TV was out of warranty and repair was my responsibility. (Another "case" was documented.) The agent agreed that Sony was aware of the defect, but the program to repair/replace the defective part was no longer in effect. He said that I would have to understand that my TV is an electrical device that will breakdown over time.

I have a Sony Bravia KDL52XBR9 for 2 years and, like many others, experienced the same problem. Wavy lines, and after 15-30 minutes it goes away. There is obviously a problem with this unit like many others. Sony should stand behind there product and correct the issue. I use to just believe in Sony products for quality; they are not even in my top 10 list anymore. Their quality has gone down! I hope a class action lawsuit is initiated. I will certainly be a part of it!

We bought a 46" Sony Bravia XBR from Circuit City right before they went out of business a few years back. About a year after we purchased it, we would notice a slight blur on the lower right hand corner when the TV is first turned on. After about 15 minutes, it would clear up. We thought, no big deal! Now the blur takes up 1/3 of the screen and only clears up half the time and only if it's been on for at least 2-3 hours! Unfortunately, it is no longer under warranty. My husband and I have always been Sony Tv diehard fans, but now we only buy Samsung. After reading all the other complaints with similar problems on the web, I wanted to add mine to warn others of not making the same mistake!

I too, would like to give 0 stars for Sony. I'm writing on behalf of my 77 year old mother who bought a Sony KDL32BX420 only 5 months ago and it has completely stopped working. After much run-around from Best Buy she was finally put in contact with an authorized servicer who could come to her house, since she is unable to load the TV in her car and take it somewhere. He told her that the TV was un-repairable. So many more calls later, Sony shipped her a re-furbished TV with the stipulation that she return the broken set within 15 days. Did I mention she can't pick up the TV? So as I write, the refurb is sitting in the box waiting for me to come set it up, then package up the old TV and send it back. I'm not only unhappy with Sony for taking so long and giving her a used TV but also unhappy with Best Buy for not taking care of the delivery and set up. That was the only reason she bought from them to start with.

Like all of the other complaints posted here, I purchased a Sony Bravia 52" TV in July 2008 for over $3,000.00. We also experienced the same problems others have expressed. We were told by Sony that we needed a Sony authorized repair company to come out and evaluate the TV, at a cost to us of $100. The TV could not be repaired, unless we wanted to pay a couple of thousand dollars to replace the LCD screen, which we were told by the authorized Sony repair company is manufactured by Samsung.

Sony offered us a 2010 55" TV at a cost of $900, with one week to "take it or leave it". Sony customer service was very rude, and really didn't care whether we took the offer or not, which we did not take. We didn't specifically ask if the TV they were offering was refurbished but, chances are it was. Our TV is now a piece of crap, and we need to purchase a new one, but you can bet it won't be a Sony or a Samsung. If a class action lawsuit is filed, you can bet we'll be part of it.

We have a Sony SRXD TV that the color went bad. We contacted Sony, told them the problem and they said if we could take the sticker off the take picture of the TV with the sticker and serial number and we did. This happened the November 1. We have talked to the customer service many times and cannot get our new TV that they promised us shipped which was a new 55-inch TV. We are very dissatisfied with Sony and plan to let every person we know how Sony services are and hope they do not have the problem with Sony that we have.

I have a 3 year old Sony TV. Wega bulb blew out. This should have not happened so soon. Want them to cover cost of bulb.

As of Black Friday of this year, my TV is 4 years old. Just a few weeks ago I changed my lamp, but only for the second time. Now I have green and purple lines. Sony tells me it's the optical block and is a known issue with my model KDF50E3000. They don't offer to repair my TV but do offer me a discount to buy a new TV, which is fine and dandy for someone who can afford that. I can't! So basically Sony is telling me I am ** even though a TV they built (does Sony even take pride in their work?) has a faulty part, but it's my responsibility as a customer to spend more money that I don't have. I paid over $1,100 for a TV that only lasted me 4 years. I would hope Sony treated their customers a little better when it is a part from Sony that is bad.

I purchased a KDL-52VL150 television in November of 2009. Less than one year in the TV had an issue where there was no audio when switching between HDMI devises. After over a month of phone calls, Sony finally sent me a refurbished TV to replace my defective new TV. I was unhappy about this but I had no other choice. There is not an authorized Sony repair service willing to look at the TV. After a couple of months of service the refurbished TV developed a problem where I would get "no signal" when switching between HDMI inputs. In April of 2011 Sony's support site offered a software file that addressed this issue. The software was downloaded and installed successfully. Immediately after installing the software the previous issue was resolved.

Great! Not so fast. I now have a new issue. Every 5-6 minutes that the TV is on the sound and picture go away as if the TV is being turned off, yet the power light stays on and green. It turns off for 3-5 seconds and then comes back on by itself. I have tried everything I can to make it work and have also done so at Sony support's instruction. They tell me they cannot provide me with new software. Not even the previous version of the software. Between the two issues I would rather not have the TV turn on and off repeatedly.

I have an open case number with them that was started while the TV was under warranty. Today they tell me it's out of warranty and good luck. They will not repair the TV or replace it. So now I am stuck with a television that had a defect that was then made worse by their software and I have no recourse but to purchase a new television. Thanks for choosing Sony! Ugh. What a joke.

After having my Sony 36 inch TV for two years, a strip about 6 inches wide appeared on the bottom of the TV. I have unplugged it and tried everything I was told to try. The strip will not go away.

Purchased KDL-xbr9, not two years ago, for $2,000.00, and now I am experiencing the same issues, like everybody else. The LCD is bad. I have black and white lines in quadrants, which tend to go away, once the TV warms up, or I tap on the top of the TV. Sony told me they weren't aware of the issue, which is a lie. They told me to they take it on a case to case basis. Obviously they forget about the previous cases, or they're trained to forget. I had to have a certified rep come out, and diagnose the issue at my cost, which I did.

I didn't get to read hundreds of similar cases on Consumer Affairs, but I did anyhow. There has been an extended warranty from Sony of five years for the xbr4 & 5, which my friend received for the same issue, failure of the LCD. I'm wondering when will Sony do the same for the xbr9. They should be held accountable for this nonsense. A $2,000.00 TV going out in less than 2 years is absurd!

After 1 and 1/2 years, our 55" Bravia LCD HDTV screen went bad. Just like everyone else on this site, we called Sony service and got the same ***. Sony needs to be boycotted. No more Sony products ever!

I purchased a Sony model kdl52v4100 on Aug.9 2008 at Best Buy for 2099.99 plus a performance service plan for 499.99. In Nov. 2012, I noticed vertical 1/2' wide black lines on both sides some of the time then small colored lines would show up in random areas of the screen. This is an obvious flaw in these Chinese made junk TVs

Sony needs to address this terrible situation or its TV business will be destroyed. I will be getting a replacement covered by the service plan as the repair cost is too high.They replace it with another junk Sony 55" model 55ex500. Another brand was not offered.

We bought a 42" Sony Bravia less then 2 years ago. By reading the complaints here, it seems that two years is the magic number! We are told that the "bat" light has gone out and that the TV can be sent into Sony, this being told to us from Best Buy, where they will evaluate the problem for $35.00 and give us an estimate on repairs. If we want to even have them fix, which we are told, it can be costly. Since when does an expensive TV only have 2 years of life? We have an older Zenith that still works! What's even worse is, we also have 52-inch Sony. Guess, we will be waiting for that one to blow up as well?

Sony used to have standards and good customer service, seems the word junk is what they stand for. Kudos to Sony for being the worst electronics company we have ever had the displeasure of dealing with.

I'm having the same problem with my 2-year-old 46" Sony Bravia that a lot of other people seem to be having. There are thin lines across the screen with a distorted image for the first 15 minutes or so. I just spoke with Sony Tech. Their position is that in spite of the link I sent them to this site with all the similar complaints on it, they maintain that there are no problems with this model. And if there were, it would appear on this page: **.

My son bought me a Sony KDL 46V4100 for Christmas 2008. First, I don't watch a lot of TV, second my old 1999 Sony tube TV stills works, third I will never again trust a SONY product, and lastly, is Sony trying to lose business on purpose.

My TV started to have the same problem as everybody, first the vertical lines that go away after the TV is warmed-up, followed by the problem getting worst (the infamous LCD panel failure problem). Now I have to wait 15 minutes for the TV to even have a picture, with the lines and ghosting on the right side. Sometimes, I feel like banging it on the side like we used to do to our old 15-year-old family TV, but at least that worked. Today, we have no other choice than to buy these high-tech and expensive pieces of junk with Sony leading the pack. At least offer a reasonably priced TV that will last for at least 5 years, please.

Finally, I phoned customer service, and yes, you guessed it right; first, an $125 Sony repair evaluation that comes out of your pocket to confirm the problem that everyone knows (except Sony), followed by a discount on a newer model. What is this? I am not going to put out another penny to Sony, period. Sorry for the rant, but this had to come out.

Like Mitchell below, I also bought a Sony Bravia KDL-46VL130 in 2007 from Costco, and have been having the same, well-documented issues for 2 months now. I am astounded that Sony has not addressed this problem directly to make things right. When you pay $2K+ for a TV , you expect it to work more than just a few years. My days buying Sony are done. On to better manufacturers who actually value their customers. I will never buying Sony again, ever.

I bought the 60" Sony LCD TV in May 2005. I am having the same problems as all other consumers who bought this TV. There is big yellow blob across the screen with blue blob on the lower left hand screen. Sony should pay to have these optical block problems fixed.

I bought my KDL46VL130 in 2007 and it worked fine until about six months ago, when it started to have double images, horizontal lines and screen problems when I turned it on. First, it would only happen once in a while and would eventually go away after a minute or so, but it began to happen more frequently and now it happens all the time and takes from 5-15 minutes to go away.

I contacted Sony and described the issue. This is what their reply was:

Thank you for contacting Sony Support.

I'm sorry that the picture on the Television screen appears double with horizontal lines. Sony is not aware of any such issue with the TV. Also, please note that Sony does not address any comments published on, or quoted from a non-Sony website. Please follow the steps given below to troubleshoot the issue:

6. Reset the TV to factory settings. To reset your TV to factory settings, turn the TV ON. Then, while pressing the UP ARROW button on the remote control, press the POWER button on the TV. The TV will turn itself OFF then back ON.

http://eservice.sony.com

Thank you for understanding

I'm waiting to hear back from them after sending them the following reply letter in an email:

My comment to you (SONY) was not published nor copied from any website. The link I included to http://www.consumeraffairs.com/home_electronics/sony_tv.html was simply in reference to my experience not being an isolated one, in that many other owners of Sony flat screen LCD televisions had and are currently experiencing the same and/or similar malfunctions with their TVs.

I find it odd that you tell me that "Sony is not aware of any such issue with the TV" when literally hundreds of other owners of Sony products have reported practically identical instances of this defect and that Sony support has told many other owners of Sony TVs the same exact thing, that "Sony is not aware of any such issue with the TV".

This will not only be my last Sony purchase, but I will do my best to contact the place I purchased the product (Costco) and every consumer protection group, forum and/or product review entity I can find as well as every person I know or will ever speak to about any electronics purchase. I may also contact an attorney to inquire as to the possibility of there being some class action recourse.

Thank you for your assistance.

I paid Sony led TV 10 back. I have watched it for only 10 days. Now it has only white screen. I have complained many times in Sony's customer service center, but I did not get any response from Sony's service center. I called every day. He has given two numbers every day, but those numbers are not working.

We bought a Sony 52-inch LCD TV in November of 2009, model KDL-52Z5100. Like many of the posts here, our TV started having horizontal lines after a year that would disappear after the TV was on for 10-15 minutes. The problem kept getting worse. Now, the entire left side of the screen is dark. Needless to say, we will never buy Sony again.

I have 52" Sony TV (model KDL-52Z5100). It is almost 2 years old. It has started getting black lines on the left side of the screen, as so many others have described. Also, the picture isn't as bright as the right side. After being on for awhile the picture will clear up. Initially, I didn't think much of it and suspected it was the cable box. Now it is happening more frequently and is getting more severe. It does this on all inputs. When I searched the web for a solution, I found this site and others with pages and pages of similar claims.

I called Sony and they advised me to try unplugging the set for one minute, then to plug it back in to reset the settings. I'm not currently home to do so, but I do not have much confidence in this solution given the other post. That and I don't recall there being a left side discoloration setting that could have accidentally gotten adjusted. I will try it when I get home just to be certain. After that they say I need to pay for a technician to come to my home.

I understand that Sony needs to go through a series of checks before replacing everyone's TV, but given all the sets with the exact same problem it is clearly a defect. They need to do the right thing and repair or replace these sets once they are aware of the issue. I have always enjoyed Sony products. I have a Sony laptop, Blu-ray player, camcorder, Playstation, other Sony LCD's, etc. I understand that things break, but this was a $2500 TV that didn't last 2 years. That clearly was a defect on their part and is completely unacceptable.

I believe that, given the number of cases I've seen, they should issue some kind of recall or extended warranty for this problem. I am in the beginning stages of this case and hope a remedy can be worked out soon. This is not the way I want to spend my holidays. I will post again when I arrive at some sort of conclusion. Hopefully, Sony will come through and restore my faith in the company. Otherwise, it will be my last Sony product. The next step is to pay a repair man to come evaluate the TV.

I also experienced the horizontal lines on my 52-inch XBR9. I contacted Sony who offered lesser sets at a few hundred dollars less than retail. I have been a faithful Sony customer for many years. Never again. If I could rate them any less, I would!

I purchased the KDF WF655 55-inch LCD model and it's been nothing but problems. Blue spots in the center of the screen and blue haze around the edges. It didn't take long for the projection bulb to burn out in one year at a cost of $200 to replace. I now am the proud owner of a $2,500 pile of **! I called Sony service center and they said they are sorry about that. Why would anyone ever buy another Sony product? Rename the company "Phony."

After 2 years the Sony 32" Bravia HD LCD TV I bought for $600 is useless. I have color distortion, vertical colored lines all over my LCD screen. When I called customer support, (800) 222-7669, I was informed that they do not know this issue. It seems to me that there are a lot of people listed here that would disagree. I was asked to do the usual dog-and-pony show-- give date of purchase, where, serial #, Model #, the remedial troubleshooting (swap cables, hook up another TV to the cable box, swap the cable box, swap cables, etc.).

After all that and numerous unsuccessful calls, they suggested I call an approved TV service repairman, for what my warranty was no longer valid and it would cost me at least $100 before they came in. I also know if I have them repair it, it would cost me more than buying a new one at this point. Not to mention the problem might not be solved as I have had a screen repaired for an older set which had a blow picture tube but came back all fuzzy and blurry and was covered by a limited warranty for labor (after 1 year) and it still cost me over $100. Which was why I bought this POS after throwing the other POS out.

Does anyone make anything that lasts anymore ? I have an old RCA TV that I have had for over 13 years and still going strong. All I know is that I used to like and buy Sony Products for as long as I can remember, not any more. I am very disappointed and very mad about the whole experience.

I bought a 32' LCD Sony Bravia model no. KDL-32L4000. Maybe 2 months after my warranty was up, which was 2 years after purchase, I noticed a thin horizontal line going across my screen. After that from that thin line all the way down, there is a translucent discoloration going up and down. For several months that would go away after 15 minutes. Now, it's not going away. I did contact Sony and since my warranty was up, there was nothing they would do for me. Clearly this is a problem with Sony TVs and I will never buy one again. I know for a fact that Samsung sends people out to fix small issues people are having with those LCD screens. I'd like some type of action to come out of this and maybe some compensation.

We have a Sony Bravia XBR KDL52X BR5 with the exact same issues people are reporting here. It started this summer, 2 years after purchase - out of warranty. At first just a few vertical lines and left side ghosting which would return to normal after 10-15 minutes of warm-up. Now it's a constant haze and ghosts over entire left side of screen, sometimes vertical lines and bars with zero picture. Normally does not return even when we leave the TV on 24 hours a day.

Sony said to try and "reset" the TV by unplugging and turning back on. No help. Then they suggest the issue must be a cable box and/or wiring-related issue, but it's the same image problem when we tested with other cable boxes. So, we plugged in 2 (other brand) TV's to the same cable boxes/wiring systems and the picture on those sets is fine. It's also fine when we watch DVDs, so this is clearly a Sony Bravia problem.

Sony recommends we have a repairman come in and take a look at it. It is an LCD screen issue that will cost thousands to fix - a new 60" set would be cheaper. "Is it the intention of Sony to sell a "disposable" flat screen TV? To sell a self-destructing product so consumers will continue to trade up?" This was a major purchase for us. Sony should stand by their product and provide the kind of support and consideration consumer/investors deserve. Sony Bravia is a lemon. We would be interested to be a part of any class action lawsuit against Sony

It was terrible. My 52 inches Sony Bravia model KDL 52w5100 and one year and 11 months old have the black shadow and the picture is unclear on the right side. We received no help from Sony and I can't even understand the person on the phone! We need jobs here people! What happened to TV's lasting for years on end. I have a Sony Blue Ray player and a Sony computer; I am no longer a Sony fan.

I bought the Sony Bravia LCD Model KDL52W5100 television in October of 2009. In October 2011, when we turned the TV on, the green light would come on but then the TV would shut itself off. I called Sears where I purchased the TV they recommended. I called Sony since they had just recalled their 40" Bravia models. I called Sony who sent a USB port to update the TV supposedly to fix the problem. It didn't. Sony then advised I call a technician who analyzed the problem as being (2) bad circuit boards. They were ordered and when installed, still did not fix the problem. The tech then said it was probably the panel. The tech sent the quote for panel and labor which came to $2100.

I called Sony who was very sympathetic and would sell me a 55" (wow) refurbished TV for $900. I am also interested in a class action suit and would never buy Sony again.

I purchased a Sony Z5100 52" 11/09. The TV is showing lines and distorted picture as described by many other complainants. I contacted Sony and was told they are not aware of any defects regarding this TV. Very disappointed with Sony's unwillingness to provide extended service on a defective product. The TV works fine for now after warming up so I leave TV on with no video source when not watching. This is a ridiculous work around solution.

Wish I could rate 0 stars. A few weeks ago, my 52 inch Sony Bravia that I bought in January of 2009 for $2,499 started having black horizontal lines through it. It has gotten worse. It started with just a few lines at the bottom, now it takes up the whole screen and there is a double picture. It usually takes between 15 and 30 minutes for the picture to return to normal. I'm afraid at some point, it's not going to return to normal at all. To see that this is such a common problem, it seems like there is no way Sony could not be aware of it.

On 2006, I purchased a Sony KDS60A2000 Projection TV at Best Buy. I need to go out and buy a new TV. I had an RCA from 1985 to 2006 and replaced it, not that it broke down, but just to update technology. I should have kept it. Sony has not proven to me to be a manufacturer that stands behind their products. I should not have to have a major repair like that for a long time (10+ years, not 5 years). Sony TV had its lamp replaced in 2010 at a cost of $300+ and now the light engine is going and replacement on this is $1500+. I will definitely be looking at another manufacturer other than Sony.

On Thanksgiving day, my KDL-52S5100 TV did the exact same things as previous poster. I just copied his post because I could not describe what happened any better. It developed a raster across the picture. The initial Bravia logo that appears as the set warms up stutters and has a number of horizontal lines below it. The picture both in HD and SD format had the stuttered horizontal lines and the picture shakes. When muted, a buzzing can be heard coming from the back of the set.

Like all the complaints here, I bought a Sony Bravia 1080i around three years ago and now I have a dark line going down the left side of the screen. I always trusted Sony and even now still have and use a Sony Trina-tron tube TV. Yes, I'm mad and disappointed with Sony and will never buy another! If there is a class action lawsuit I'd like to know about it.

After two years, my Sony KDL 40W3000 displayed some flashing and crackling, and has difficulty starting up and eventually it would not turn on. I live out of the country for 6 months of the year, so that Sony only had 1 year of use.

I called Sony, wrote Sony, wrote blogs and was finally told this is what they could do for me. They could tell me where the nearest Sony repair would be found-- 78 miles away! I took it to a reputable local repairman, after 3 weeks he called and said it was the LCD screen and to replace would cost more than a new TV. It is in the city dump! I now stand in Costco and tell my story to any prospective Sony customer who shows interest in buying. I also wrote the President of Sony...no answer!

I purchased a Sony Bravia KDL-52xbr9, 2 years ago and we're experiencing lines and host shadows across the screen. We purchased an extended warranty from 6th avenue electronics but they recently went out of business. Sony says the product is out of warranty and can do nothing. I too would also like to be part of a class action lawsuit, can't see so many screens going bad if the product was not defective to begin with. I would give Sony a negative rating and would never purchase another Sony product. I would rate them negative if I could.

I purchased a KDL-55XBR8 when they were first released in 2009. The purchase order was placed before the TV was available for retail sales, thus at a very high price. The screen/panel developed fine horizontal lines, the complete width of the screen. Luckily, it was under warranty. After hours of jumping through Sony's hoops on the phone, one month later the TV was repaired. The replaced screen, which is now 19 months old, has exactly the same defect; pencil thin horizontal lines that span the length of the screen covering 100% of the viewing area.

I purchased a 52" Sony Bravia (Model: KDL-52XBR9) exactly two years ago and the screen is now defective with lines across it. The unit is out of warranty and no recourse with either Best Buy or Sony. I was shocked at the number of complaints from similar or identical Sony product--which I had read more before buying. This sounds like latent defect which Sony should be held responsible for.

Minus twenty stars is the correct score. I bought a very high-end Sony Bravia **** series LCD Flat Panel HDTV that cost $2,470.00 at the end of February 2008. Now November 2010, the panel is going black on one side. I called Sony repairman. He said a new panel would be $2000. After reading through thirty or forty of these complaints, I am not bothering with Sony but I will join a class action suit if there is one! I bought two less high-end Sony Bravias for my children also but will never buy Sony again.

In July 2009, I purchased a Sony Bravia 46 inch LCD TV model KDL 46V5100 at Best Buy. Initially, I was very happy with the TV's performance. In the Summer of 2011, the TV exhibited thin black horizontal lines which started on the left side of the screen and got worse over time until they extended across the entire screen.

Toward the end of September 2011, additional problems appeared including ghost images and colored vertical lines. When I went on Consumer Complaint's websites, I found many complaints of these same problems for the same Sony model purchased by other consumers in mid 2009. The people who experienced the problems stated that they either needed the LCD screen replaced or sometimes a repair was affected by a repairman stuffing padding behind the LCD panel to allow gold connections to make better contact with the LCD screen.

As a practicing electronics engineer, the problems appear due to manufacturing defects from the LCD panel supplier used by Sony. I suspect Sony did not adequately ensure quality of their panels before they were sold into their products. I contacted Sony E-support and they stated Sony was unaware of any of these problems. They said I should contact Sony repair to get the TV repaired, The TV is out of warranty.

Sony did not respond to a letter I wrote to Sony Corporation of America detailing the problems. I am saddened that Sony ignores consumer complaints and denies problems with their products and therefore I cannot recommend them for any future purchases.

I am writing this complaint about the HDMI port of the Sony KDL-52W5100's TV (using as a PC monitor). The center column of the TV monitor screen still shows a black fade out blocks. I already turned this TV monitor on for more than 25 minutes. The black faded block still did not disappear. It used to go back to normal in 10 to 15 minutes.

I saw many users had the same experiences. Sony did not help yet. I think it was a known issue way before Sony TV's warranty expiration time. Sony did not take any action. My sister purchased this unit as a gift for my family back in August of 2009.

Sony should be responsible for this problem.

Too bad, zero is not an option. I have a Sony Bravia Model KDL40WL135 that seems to be having the same problem as many others are experiencing. The TV is 2 years old and has a large dark spot and blurred images, sometimes it clears up after awhile and sometimes it gets worse. I was hoping to get some help from Sony but after reading the complaints I guess that is not happening. The last Sony I had lasted 17 years. I guess Sony has joined many other companies who are now building an inferior product that they have no intention of standing behind. What a shame!

Today my KDL-46V5100 TV developed a raster across the picture. The initial Bravia logo, that appears as the set warms up, stutters and has a number of horizontal lines below it. The picture both in HD and SD format had the stuttered horizontal lines and the picture shakes. When muted, a buzzing can be heard coming from the back of the set.

The set is 25 months old and made in October 2009. It has not been used and is seldom played during the summer months. Unfortunately, I also bought my daughter the same set. So far it still works, but for how long.

We bought a Sony Bravia model KDL-52XBR5 in December 2008 and in May 2010, the picture squiggled on the right side of the screen. It would eventually clear up after 20 minutes, but then it became permanent. We called a repairman and were told that the display was defective. It cost us $90.00 for the house call and he told us it would cost us about $1,500.00 to repair it.

We called Sony and were told that it was out of warranty and would do nothing for us even though they had already warranted the model the year before ours for the same reason. We also understand that Sony has problems with their 48" TVs display. There are obviously hundreds of people that have the same problem with these shoddy Sony TVs. We could go on forever about this but we would like to join a class action lawsuit.

This is the Sony KDL52XBR4 panel problem. I also have had the same issue with the panel as described by so many others here, where the center of the screen is dark and the left side of the screen has ghosting. I purchased the TV in January of 2008 and it started showing the problem a few months ago, getting progressively worse. Now it's permanent. So we called Sony customer service and were told that our TV (almost 4 years old) is out of warranty. They kept repeating this numerous times. They said that we had to have an authorized Sony dealer come out and look at the TV. We did that and paid $110.00 dollars to have it looked at.

The Sony Technician said that the panel needed to be replaced at $3000. I said that this was not acceptable. So we called Sony back and basically were told that there was nothing they could do. I said that this was unacceptable. We were then transferred to the customer relations department and they had us fax the service report to them. We are awaiting response from them.

I am never going to purchase another Sony product again as I feel that an expensive TV should last much longer than 3.5 years. I work for a large company where we buy Sony LCD panels (used on our products) and I will recommend to our buyer not to purchase any more LCD Panels for our products (remove them from our preferred vendor list). Sony should rethink how they conduct after sales support business.

Shouldn't there be a class action lawsuit against Sony for this problem, since so many people have had this issue?

As many people have already stated. I purchased a Sony kdl-52braviaxbr6 three years ago and now have a vertical red line. Spoke with Sony tech support who said needed a new panel. Also called platinum Sony service which stated the same. Customer service stated they need the TV. serviced and formal documentation albeit Sony and their platinum service know the problem. Only then will they tell me the next step which mostly likely be a refurbished set. Like many, I have four Sony TVs in my house and two DVD players.

Like many others who have registered complaints, I purchased a Sony KDL-52Z5100 in November 2009. This past June the TV started getting the white lines across the screen that lasted about 15 minutes. This has evolved to the point where the TV screen is now dark on the left side and the lines remain on the screen for a half hour or more before the picture becomes clear.

KDL-W 52" Sony TV Bravia has double image. Sony Service tech visited our home with $75 service charge and told us it is mfg defect and cannot be repaired. Estimated cost of repair is $3K. Sony says it is over a year, it is out of warranty. If you buy new one they will take $100 off. This is the best they can do. Sony should replace it for free.

(Can't believe I can't select zero stars for my overall rating of Sony! ) Late 2008, I purchased a Sony Bravia 32" kdl324000 TV. Two weeks ago, it suddenly began displaying colored, vertical lines through the entire screen. I called customer service and expressed my disbelief that a TV could possibly fail after less than three years (until I googled the problem, that is! ). After much troubleshooting, I was told to take it to one of their certified repairmen in my area and then call Sony back with the results. I didn't feel I should have to pay to take it to be looked at so I called back to Sony and asked for a supervisor.

Again, after much back-and-forth, he offered me 2 things: 1) a refurbished TV for $200 with a 90 day warranty or 2) he would take a new LCD panel off of a TV and send it to me for the cost of shipping. Now, I don't know anything about TV's and I was convinced through my research that I needed a "t-con" part, not an LCD panel. I asked him why couldn't he replace the part that I knew (or thought) was the problem? His reply was, "This is the best I can offer you." Well, it turned out that his "best" was exactly what I needed, a new LCD panel. So, I faxed over the estimate and called to follow up. Now, out of the two options offered me, which one do you think was conveniently left out of this person's notes on Sony's end? Yep! The free LCD panel.

I could not make up that story so when I called back and got the runaround like so many other complaints I've read here, I asked to have them find the recorded call and confirm the offer was made. I was told by this escalation customer service person that this could not be done. I then asked to speak with her supervisor and she told me I had reached the top and she was authorized to make these decisions. (I asked if she was the president of Sony. She was not. I had not reached the top as it turns out.). I continued that surely she had a supervisor and pushed for the person's name. She then put me on hold and returned to say she could offer me a 40" TV for $800 + tax! Ha! For someone who "had the authority to make these decisions," I wonder who she consulted with on this new offer?

I made it clear I would never spend another penny on anything with Sony on it and again asked to speak with someone above her. She finally told me he doesn't take calls. "Okay, give me his email or mailing address or fax number." She couldn't do that. Finally, she gave me his name, Keith. Really? Sounds like the Wizard of Oz is running things over there! In the end, I got absolutely nowhere but will be writing a letter to the chairman and president of Sony consumer electronics. Maybe in vain, but it needs to be said.

After reading all of these complaints, it sure seems like Sony is knowingly manufacturing time-bomb TVs in order to keep us buying over and over again. Well, not me! I am done! It's not that Sony isn't aware of the shoddiness of its products as someone wrote earlier. It's that Sony doesn't care. It's a big business with a bottom line. As long as there are unaware victims of its crappy products out there; as long as the demand exists, Sony's bottom line looks good and the fat cat executives rake in their big paychecks and bonuses. I am just one person but I agree with another person here who said it sounds like a class action lawsuit is in order. I'd love to be a part of that!

I purchased Sony Bravia 37XBR6 in July 3rd 2008 and it resides in a bedroom where the TV has intermittent use. Recently, a blue vertical line appeared directly down the middle of the screen and the right side of the screen shows blue where white or a light color is supposed to be. When this first started to happen, the problem would go away after about twenty minutes of viewing but it no longer goes away.

I called Sony and they insisted that they didn't know of a problem such as this and referred us to a repair service far away that will cost us $100 just to walk the TV through the front door without the repair.

Since speaking to Sony, I've researched the problem on the internet only to find that there are hundreds of consumers with the same or similar complaints. It's impossible that Sony has no knowledge of this problem. It seems that the TV isn't repairable below the purchase price ($1256.00) of the unit, or repairable at all. How can there be so many complaints and there not be a class action lawsuit on this?

I purchased a Sony Bravia KDL-52XBR4 in January 2008 for the extravagant price, but going rate of $3400. Three days ago, the horizontal lines appeared. Each day it takes a little longer for them to disappear as the set warms up. After reading the accounts of other consumers, I am sickened by where this is heading.

After purchasing an LCD Bravia 52", the power kept kicking the screen into standby and shutting off. I contacted Sony several times to have it repaired. I was told that a tech would call me with a date and time several times. Each time I called, they conveniently had no record of me calling. Finally when I was conveniently outside of my warranty, they wanted to help.

So I paid $115 to have their tech come to my house to tell me that the problem was the screen (which worked) and a whole list of things that would start to go once I fixed that totaling $3000. Funny, since I paid under $2000 for the TV. The tech told me this problem was wrong with the TV from the get-go and basically the product was a lemon. After calling Sony, they offered me their same money-making scheme to purchase a new TV and did not stand by their tech's diagnosis. Somebody, please tell me they have made progress in getting this fixed.

I have the same problem that so many others have described here. Thin black horizontal lines, and multi-colored "waterfalls" on the screen. I bought this piece of crap exactly two years ago (November 2009), and paid $1,000 for it and a Blue Ray disk player from Amazon. Ordering off of Amazon was great, but Sony ** big time. I called them and got the same response as everyone else, "Sorry, the one year warranty is expired. Call a repair guy." I did, and it would be much cheaper to just buy another TV, but not a Sony.

I bought a Sony Bravia TV for hubby's birthday. One month after the warranty expired, the screen got dark. Geek squad came out, and said $2,000 to fix it. I called Sony, and they said they would make us pay $900 for the same TV I bought two years ago. They put us on hold several times, and they were not accommodating, or empathetic to the situation. They were rude. I contacted the local news station to see if they might run a report on this epidemic, since there are thousands of complaints. I'm hoping something can be done, so others don't make the same mistake, and buy awful Sony products, and get stuck with nothing.

After about two years, the screen started to have flickering and lines, and bands of different shades of darkness. At about the beginning of the third year, all kinds of shadows appeared almost permanently. I have never thought of having it repaired because it will be very expensive for sure.

I purchased a Sony KDL-52Z5100 from Best Buy in November 2009. It started getting lines and half-dark screen in January 2011. It seems to be a common problem posted and all with same results, out of warranty and cost $2,600 to repair. No help from Best Buy, Sony rep or sites. I bought Sony for the name, never again.

I cannot believe what I am seeing! I thought I was the only one experiencing problems with lines in picture on my 47-inch Sony Bravia TV. I purchased this in Circuit City and around about a year after the purchase, of course out of warranty, I started experiencing distorted lines through the picture but only for about 15 to 20 minutes after I turned on the TV.

I contacted Sony and was told I would have to contact a repair man. I'm glad I didn't even do that after seeing all the complaints here. It sounds like a default on Sony's part and paying a repair man would have cost big bucks, which is ridiculous when I have already paid over $1300 for the TV. I will never purchase a Sony TV again and from the sounds of it, neither are a lot of people. I think Sony needs to get it together and fix this problem with everyone that are experiencing it or take the chance of losing a lot of business, or even worse, getting sued!

My Bravia KDL-46VL1600 got half dark and distorted color on the left LCD. I purchased it in Oct 2009 and just passed warranty. I believe this is a defective product after reading so many complaints and Sony refuses to admit. No use to call Sony since either they will ask you to pay a huge amount to fix or get you falling into the replacement trap.

I have the same problem with my Sony Bravia KDL-52Z5100. I approached Sony with the problem and was told that I needed to have a Sony authorized repair person come and look at my TV. It was $74.95 for them to tell me that the LCD was bad, which I had already knew this was the problem since there have been many postings and even YouTube videos of the problem. I am going to post my video. It would be $2700 for the TV to be repaired.

I called Sony back and they told me they could get me the same TV for $679 + taxes but they would only warranty the TV for six months. I will not buy another Sony product. I am also getting with 5 on your side here in Oklahoma to make other consumers aware of this problem. Sony claims that they do not know of this problem and it is isolated but the Sony repairman said this was a common problem with these sets. I am also investigating into a class action lawsuit against Sony for selling faulty merchandise, similar to the class action lawsuit that they recently had with the green blob.

My email is ** if you would like to respond about this issue. I am filing complaints with the Better Business Bureau and the Oklahoma State Attorney General. There are too many people talking about this problem on the Internet to be isolated. I would recommend if you are having the problem to do the same. Sony may think that this is going to go away and that they are in the right since they have a one-year warranty. But if Sony wants their reputation to go down the tubes, then I will be glad to help them.

We bought a Sony KDL-46s4100 in 2007. A few weeks ago, it started becoming very blurry and had image latency on the left hand side when it's first turned on. This lasts 15 minutes or so and goes away but now it also has darker sections across the screen half way up. A $1,500 TV that's basically unwatchable and after only 4 years!

I purchased a Sony KDL52-XBR4 TV from Circuit City in August 2008. Few months ago, the TV's screen started to go dark in middle. I contacted a local services repair center, as well as Sony technical support, and was informed that it was a defective panel that would need to be replaced. I was told to contact Sony Customer Service.

I contacted Sony customer service, and was told that the only way to get a resolution, is to get a certified Sony tech come out, and take a look at the set, and it would cost me $100+. I told them that it has already been diagnosed as having a bad panel, but they stated that they need their tech to state that. The tech came out and looked at the set, and stated that it was the panel that needed replacement. He was actually surprised that he was sent out even after Sony tech stated that it was the panel that is causing the problem.

I called Sony customer service again after couple of days, and was informed that they can not do anything because the panel is out of warranty, but can offer me another refurbished TV for reduced price. The prices quoted were exactly same as what you could have gotten the TV for in retail, so I declined the offer.

I have always purchased Sony TVs, and still have quite a few in the household, but never again will I deal with Sony. Searching the web, I found quite a few people with the same issue, and to my surprise the Sony KDL42-XBR4 which is a smaller TV was actually recalled for the same issue. I decided to purchase a Samsung and LG TV to replace both the Sony TVs in my house. I'm working on replacing the rest as well.

I bought an expensive Sony TV last December - almost one year ago. That TV was broken, and we were told we had to wait for a part and would hear back. When we didn't hear back, I called again and was told that the TV could not be repaired because the broken part is no longer being made. My only option was to exchange the TV we bought for a refurbished TV. This was not my choice. The refurbished TV arrived 11/03/11 - almost a year after purchasing the TV. It is also broken with the exact same problem. This time, there is no picture. We can not watch shows in this very expensive TV. The holidays are coming, and my sons will be home to watch sports. I do not want to wait another year for Sony to get their act together. It seems obvious to me that this model has a defect. I do not want another refurbished TV. I have already been told they can not fix the one I have.

I have 52" Sony LCD with the same problem as most the others. The screen will not light up after you turn it on but 30 to 45 minutes later it will come on. Most of the time the right side of the screen is wavy, blurry, or has lines thru it but will eventually clear up. Does anyone know what to do about this?

I have a 40 inches Sony Bravia LCD, model # kdl-40s4100. It broke on 11/4/2011. I bought the TV about 2 years ago. When I was to turn it on Friday, the screen would not turn on. The power's up and has a green light but there's no picture or sound. I called Sony and the representative said it was a new problem they have never heard of. I was out of warranty and I had to pay to get it fix at a shop or I could buy a new TV from them that was refurbished for $329 plus tax. I spent $1,100 for a brand new TV.

If it was a new problem for them, why would they offer me a new TV right from the time I told them what was going on. I did not do what they offered. I wanted to look into it, what the problem was. I took the TV apart and behold, the power broad has faulty solder joints. There were parts that were soldered together and holes in them. Some parts were even melted. I am never going to buy anything that says Sony on it. This is what will happen if you guys don't care anymore about quality.

I have always bought Sony but will not recommend Sony to anyone! I have a KDL-52Z5100, having the same problem as a lot of people. I bought it in November 2009. Half of the screen is shadowy, faded, then after it warms up 45 minutes to one hour, later it will clear. That is ridiculous! Can you say let's get an attorney! Sony won't do anything! I called them after owning this TV for 18 months and they said to call a qualified repairman! Way to stand behind your product Sony!

I bought my KDL-40XBR7 in December 08 and I started to have the classic double images and dark screen problem. My engineer friend, who has worked on Sony products since the 80's, said that there is a ribbon cable that connects the screen to the electronics and that ribbon cable has tiny buffer IC chips on it and that is what fails on these TV's.

Sony knows about it but I think they want to hide it from the public. When is someone going to start a class action suit against Sony and make Sony pay to have their sets fixed. I will try the Sony customer service but from all the other reports it looks like Sony does not care. Maybe if everyone stopped buying Sony products they would wake up and smell the warranty issues. I will never buy Sony again. My technician always recommends not to buy Sony for this reason to his customers. A lot of people are getting ripped off by Sony and Sony does not care. Offering a discount for a TV that will have the same problem is not a fix.

My complaint is similar to many others already posted at this site. My Sony Bravia KDL 46V3000 was purchased at The Bay on Dec. 7, 2007, and it was delivered on January 3, 2008. It has recently begun to fail. When it is turned on, the right half of the screen is faded and discolored with intermittent vertical red lines. Also, the center of the screen is darkly shadowed. Thus far, the normal display returns after 15 minutes, but the time for recovery has slowly been increasing.

Based on the experience of others, I expect total failure before long. And based on the comments of others, I assume it is hopeless to contact Sony, since the warranty expired in 2009. I assume I will have to begin shopping for a Samsung or Panasonic replacement soon.

After spending $3000 on my Sony Grand Wega 60" DLP HDTV, I discovered that the TV's cable card slot is not compatible with my local COX Cable. I ended up having to rent a cable company DVR and use that tuner to tune the TV. I bought the TV about 2004 or 2005. Since then, I have had to change the bulb in it three times (that is besides the original one). I dealt with Sony repeatedly on the cable card issue and they even sent engineers to our area to investigate the problem with the cable cards. Their final word on it is that it is not their problem, but the cable company's. Guess what the cable company says! It is Sony's problem. I think this will be the last Sony product that I will buy. Over the years I have purchased many, but it seems their quality and customer service (as well as warranty) has gone to hell in a handbasket.

Sony, between your forums and two separate technical support people, I got absolutely nowhere! #**. I'm extremely disappointed in your product and lack of response that this will be the last Sony product I buy. You would think that when doing an update that it should be an improvement? You have left me and countless others, it seems, from the forums frustrated by taking away the bookmarks, not having any other way to go in, get a TV guide and the ability to enter channels so that they don't appear with no station names and random channel numbers such as 62.62.

So, in order to watch a channel, I would now have to manually input these fractions for each and every time I want to browse shows. I would have been much better off just buying a regular TV and using a laptop down in the kitchen where this was currently used. Lastly, your customer service is just making excuses and trying to get me back to technical support people after several hours between forums and them, was just icing on the cake. After dealing with this through bookmarks for 2 months then losing that option now with today's update and asking for a refund and treated like that, I can see why so many people are upset with your product and company!

I have been having problems with my Sony Bravia 52 inch TV, which I purchased from Best Buy in November 2009. When the TV was approximately 8 months old it started having small horizontal lines on the left edge of the screen. At first, for the next six months or so, the lines only appeared occasionally for second or so. The lines eventually got larger and lasted longer and longer. I have contacted Sony two times on the issue. I contacted a repairman; which Sony specified. The repairman knew about the issue and said the monitor would probably need to be replaced. The repair would cost more than a new TV would cost. I have been seeing the same complaints on these Sony TVs over and over. Sony is well aware of the problem. Can anything be done?

I have a SONY Bravia KDL-52XBRA9 TV. After year and a half the TV began flickering on the left side of screen, the image was blurred and the center of the screen went dark. It takes 30 minutes to clear up. When I called SONY's Technical Support & Customer Relations, I was told that nothing could be done until an authorized SONY repair service inspected the TV. They gave me the name of an authorized SONY repair service and I had them inspect the TV. I was told that the LCD panel would have to be replaced - cost $2,795.79. He also said the problem is typical of SONY TVs. I called SONY's Technical Support & Customer Relations and faxed the repair estimate.

A couple of hours later SONY called and said I was allowed to purchase a new SONY TV at a significant discount. Ive actually found sites online where I could purchase the same TV for less. So much for significant discount. I told them that this was unacceptable and I wanted to speak with a supervisor. After several minutes of arguing that there was no higher authority, I was transferred to SONY's International Customer Support (probably just the guy in the next cube). I got the same argument and was told that if I wanted to take it to a higher authority I could write to SONY Listens (how ironic). I wrote to SONY Listens and included 7 pages of posting from the SONY Support Forum complaining of similar problems with the Bravia line.

A week later I contacted SONY Listens, they acknowledged they had received my letter and was promptly placed on hold for about 30 minutes. Eventually, I was told that their offer to buy another TV had expired. That was fine with me, I wasn't about to fall for that anyway. I was told the only option available to me at this point was to have the TV repaired at my own expense. Again I informed them that that was not acceptable and I wanted to talk with a supervisor or someone with more authority. Again, I was transferred to International Customer Support. Apparently, they didn't want to talk with because several minutes later the same person came back on the line and said she could not transfer me but that they were willing to extend their original offer to allow me to buy another SONY TV.

I've spent the last month calling SONY's Technical Support & Customer Relations and SONY Listens. If this wasn't so frustrating, I think I would admire this impenetrable fortress SONY has built, whose sole purpose (at least in my experience) seems to be to prevent customers from contacting people who could actually do something about the problem. Its a shame they don't employ the same resources providing real customer service or better yet making TVs that don't break down. When you see page after page of posting on SONY's own Support Forum complaining about their TVs, you got to figure that there is a problem and SONY knows it. I cant believe any corporation could be that clueless when it's already posted on their own web site.

I bought a Sony LCD from Bangkok 10 months back but I have lost the bill for the same and I brought it to India New Delhi. But now the LCD has stopped working. Where should I complain now?

I bought a Sony LCD from Bangkok 10 months back but I have lost the bill for the same and I brought it to India New Delhi. But now the LCD has stopped working now. Where should I complain now?

My Sony 60" Bravia (KDL-60EX500) TV screen was flashing on the right side. It would stop for a while but start up again. It was hurting my eyes, and now the TV won't even turn on! I've read the other complaints on consumer reports and I can't understand why Sony is still selling this product. We just purchased this TV in May 2011, and we also bought the 3 year warranty. Hopefully, this will help, but from what I've read, not for long. Why doesn't the lemon law apply here? I'm so disappointed. What happened to Sony? It's now **. Is this Sony's way of creating jobs for repairmen?

I purchased a 55 inch Sony TV. There was a recall on this TV but they never notified me; my TV started to get bad lines in the picture. They said I had to pay for their repair man to make should TV was bad. The company offered me a new TV and they would take off $300.00 I paid $2800 for my TV plus $110 for repairman

My Sony TV Bravia 46 inches KDL-46V4100 lasted for only 2 years. Like everybody's complaint, there is discoloration and the picture is going up and down. I called Sony once and they said it was out of warranty and told me to call a local TV repairman.

I purchased a Sony Bravia NX852 LED on Black Friday of 2010. About two months ago, the TV just turned off all of a sudden and the red light was blinking twice. I called Sony and they referred me to a repair shop. They determined it was the panel, but for whatever reason they couldn't order for another two weeks. I am moving cross country and will not see my TV again until after the warranty expires. I called Sony and they said that they were going to send my case to some people with more authority and they were going to call me in a couple of business days with a solution. I have not heard from them yet, but I will post when they call me with an answer. Also, the repair shop told me that as of January, Sony was not going to fix TV's anymore, instead they are just going to replace it. Hopefully, they will replace my TV. If not I will raise hell until they do.

I purchased a Sony Bravia LCD TV model number KDL-52XBR9 in December of 2009. By August 2011, it is no longer functional. The Sony-certified repairman that Sony referred me to has diagnosed the issue as a defective LCD Panel and informed me that the part cost alone for repair was $2,400. In addition, he informed me that this is a well-known and wide spread problem and that I should contact Sony directly to remedy this issue.

After numerous phone calls I was informed that my TV is out of warranty and the best Sony could offer was a $900 KDL-55EX500. They claimed this was a substantial discount but after researching, I found it for as little as $700 online. It retails at Sony store for $1,100. I am looking for others with similar issues. Please contact me at ** . Please include a description of your issue, the model number of your TV, and any offers that Sony has extended you. The more information the better. Hopefully, together we can do something about this.

I purchased the Sony Bravia 46-inch LCD in December 2008. After less than 3 years, the left-half of the screen has discoloration and the picture is distorted with lines through it. Of course, it is not under warranty. Repairs of almost $500 may correct it. If not, the whole panel will need to be replaced. I am very disappointed in Sony for selling such unreliable merchandise. I selected a Sony as I thought that the brand was reliable and good quality, however, I am having buyer's remorse. It is apparent that Sony has total disregard for its consumers or the quality of their products. Just look at the consumer postings for the same issue.

My call to Sony was elevated to customer relations. I was told that the TV is not under warranty, Sony would only cover parts and labor for one year. I clarified and shared my disappointment. Again, it was repeated and nothing could be done. I told customer relations that I would post on social media sites and would not be spending my money on Sony products. It was repeated a third time that the TV was not under warranty and Sony could do nothing other than offer their apologies.

My Sony Bravia 52-inch LED TV is less than 2 years old. It developed lines across the screen. After research, I found that this TV has problems with the LED panel. I called Sony and was told an on-site diagnosis was required at a cost of $100. Guess what? I have a bad LED panel that was quoted $3000 to repair. What a piece of crap! I will never buy Sony again. Samsung will be my replacement at half the cost of Sony repairs for no guarantee that it will last another year.

I bought a Sony Bravia 52-inch LCD in December 2008. About 1 month ago the screen started to development a vertical dark band on the right side about the size of 1/4 of the screen. In that section, the pixels do not refresh as fast of the rest of the screen and it keeps images from the last scene for about 6-10 seconds. I called Sony and they just told me that it's out of warranty. I will never by another Sony, this one cost me $3000. That's about 1 grand a year or about 3 dollars a day to watch TV. Sony did not help me at all.

I purchased a Sony BRAVIA W-Series KDL-52W4100 in November 2008. In about a year, a faint blue line appeared on the left side of the screen. My family initially tried to ignore it but now has reached the point that the TV is not watchable without major annoyance. I was always a fan of Sony products in the past but lately it seems all their products fail quickly. My other Samsung LCDs and even original 42" Plasma are still working perfectly. I see this is a widespread problem that Sony is not addressing. No more Sony for me. They are obviously ignoring a reoccurring problem as I see reports of the problems on many different models and years.

I have a Sony TV with the same problem as all the rest of the Sony TV owners. The right side of the screen is full of double images; it takes about 30 minutes for it to clear. My TV also was on the list to check for fire problem. Tech checked it today and said it was ok. I thought Sony was the best, but I have bought my last. I think Sony should step up and fix our TVs.

I haven't had my TV for two years and it went blank. A year after I purchased it, lines was going through it and I had to wait at least thirty minutes for it to warm up and play clear. I thought Sony was a good brand but I was wrong.

I purchased 3 Sonys from Pacific Sales. The 52" KDL52xbr4 has a faulty LCD panel. Sony wants us to purchase a new TV for a reduced price of $900. Their reps repeat the same phrases on "why" they are not responsible and "out of warranty" etc. Everyone knows that they got a batch of faulty panels. Every Sony serviceman will tell you the same thing. They should replace it. And they have replaced TVs for so many. Our neighbor is getting a new one soon! We just want a three-year-old TV that works.

From Keith in MD: "I bought a Sony Bravia KDL-46W3000 a couple of years ago. When you turn the television on, there are horizontal lines, half of the screen is dark and the color is distorted. It takes approximately 30 minutes for it to warm up enough to be watchable. "

This is exactly to the letter what has happened with my TV, but like some, I'm now afraid that warming up does no good. The TV is shot as the picture does not recover anymore. This is obviously a known defect with this model and they should provide the repair at no charge. It's not like these things were cheap. Two years ago, I paid over $2k for this TV.

Like others, my Sony Bravia (Model: kdl 46xbr5) has gone dark on one side. It takes thirty minutes to warm up and the picture will flicker. Unless you get lucky, juggling the TV will make the picture more stabilized. I will not buy another Sony product until this one is recalled and corrected.

I recently bought the Google TV (in July). I liked the product so much that I bought a smaller version for the bedroom. In August, the big TV went out; the screen was black. We called Sony and they gave us the list of companies that would look at our TV through the warranty we purchased, and I picked Precision TV. They were amazing, especially the technician Jaime. They first came on August 23, 2011 to look our TV, and that's when all began.

The first time Sony helped, they sent the wrong product. The second time they did, they sent the product, but some parts were missing. After that, they just had a meeting about their new TV - Google TV - and believed we needed another part. Next, the software that was sent was not working. Finally, at the beginning of October, everything that came was right, and Jaime did everything Sony instructed, but the TV was a no-go. Sony concluded that the TV would have to be replaced. By then, I had made two complaints to their customer relations department without receiving any compensation for their mistakes - they never rushed any items, and they did not make me feel like they were actually sorry for all their mistakes and for the fact that I had to keep taking days off from work thinking I would get my TV fixed.

But I wish I could say it ended there. Sony then called me while I was out shopping to give me the great news that I now have to wait two to three weeks to get my new TV, and that I would have to be home to ensure the delivery. I had had it. I told the representative that he called me while I was out, and I was upset by this resolution. I hung up. He called again saying he had to give me a reference number. I hung up again, telling him I'm out. He called a third time. I hung up again, and after that he stopped.

On October 12, I called Sony to get the process started on my "new" TV. They asked me to email my receipt. I did it while they were on the phone to ensure it went through. On October 18, I got woken up by their call. They had not received my receipt. I talked to the agent and told her I did email it to them and I confirmed the email address with her. I have a copy of this email. I made another complaint, and once again got no compensation. I again have to wait two to three weeks for my "new" TV. On October 20, I submitted another complaint. Finally they "did" something. I got an extension on my warranty - 90 days.

I purchased the Sony Bravia 52-inch LCD in 2008. After one year, half of the screen had discoloration and the picture was distorted with lines through it. Of course it was still under warranty and I was able to have it repaired. We are now experiencing the same issue for the second time and the TV is only 3 years old. I am very disappointed in Sony for selling such unreliable merchandise. I selected a Sony as I thought that the brand was reliable and good quality, however, I am having a buyer's remorse. I am grateful that I purchased an extended warranty and, again, the TV will be repaired with no expense to me. I guess I will have to prepare myself to purchase another TV in a year or two due to this same issue when the warranty expires, but it will not be a Sony! It is apparent that Sony has total disregard for its consumers or the quality of their products. Just look at the consumer postings for the same issue.

It is a shame if this is what Sony has become. I bought a Sony LCD TV in Nairobi six months ago. The thing just packed up one day. On visiting the service center, I noticed that a number of TV had a similar problem. Sony, if someone is reading this, this is theft. You don't have to pick up a gun and steal! You just have to fleece people their hard earned money! And this is what you are doing! Please, recall this TV from the market. You are soiling your name and losing customers in the process. Do something.

I will not buy any Sony products in my life. I will also advice others not to buy Sony.

I bought a Sony Bravia KDL-46W3000 a couple of years ago and I'm experiencing the same problem that many others are complaining about. When you turn the television on, there are horizontal lines, half of the screen is dark and the color is distorted. It takes approximately 30 minutes for it to warm up enough to be watchable. This was supposed to be the top of the line television at the time. I spent a couple thousand dollars for this television. Sony knows there is an issue and is doing nothing to correct it. This is the last time I'll buy anything Sony.

I purchased a Sony (Model: KDL52Z5100) TV in September 2009. Within 15 months, lines started to appear on the bottom of the screen. After a few minutes of warm time, the issue would resolve itself. The warmup time has been getting longer every day until it is now a persistent problem, interfering in viewing the screen. The other reason I contacted Sony Support was due to the fact the they just announced a recall for certain models manufactured around the same time of my TV in 2009. The recall was due to certain Sony TV models catching on fire.

I contacted Sony, who initially offered a refurbished of the same model for $649. I wanted to know if they identified a problem with the TV and if the refurbished have been corrected. This is when I was transferred to Customer Relations. They repeated the same offer and gave me the option of having a service tech evaluate the TV. If the panel was bad, I could purchase a new (Model: kdl55ex500) for $999 plus tax no shipping. Within the span of the same phone call, the replacement refurbished option of $649 for the (Model: KDL52Z5100) was retracted due to inventory issues.

I bought a 46'' flat screen Sony TV in 2009. It takes almost 30 min to get the lines and double picture on the right side of the screen to disappear. When I called Sony, they told me to call a technician. Sony should be sued for all these bad TVs!

I bought a Sony Bravia 32" LCD TV (Model No KLV-32S550A) in June 2010. But in 13 months' time, I started experiencing Sony Bravia's infamous problem. I brought the entire TV to the sole distributor of Sony products in Addis Ababa and they told me that the problem is with the LCD panel. Since the warranty is only for 12 months, the service center informed me that I would have to pay more than 10,000 Ethiopian Birr for replacement which is more than the price of the TV itself. Shame!

During my visit in the service center, I saw lots of Sony Bravia LCD TV with the same problem. Many customers were complaining about the product. I have tried to communicate with Sony Middle East and Asia Customer Service Unit via e-mail but they failed to give me reasonable response for the problem. My search on the internet tells me that the problem is elsewhere in the world and people are requesting the company to recall this product from their countries. Had it been today, I wouldn't have bought that TV and I won't advice people to buy this product.

I have a KDL52W4100 and it **. I've been missing the "quality" product(s) we've all become accustomed to over the past 30 yrs. I'm a sales rep for a major cable MSO and I live in the middle of nowhere...but I know a ton of folks.

(Copied and pasted from someone with similar problems) Forum contributor unknown. "For the past 25 years I have purchased only Sony products for my home, because I thought Sony would stand behind their products. Then I purchased a KDL 52 inch, a Sony Bravia TV, and I noticed digital lines or pixilation on the screen. I called customer service and was told that I would have to pay for a Sony authorized tech to check it out at a cost of $135 dollars, and he said it would cost more than $2,000 to fix! The LCD was advertised to last for 60,000 hours that is 2,500 days or almost 7 years running. I'm sure in the 17 months I had the TV, I put less than 2, 000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. I am one more former Sony customer that can't wait to tell people never to ever buy another Sony product. " Couldn't have said it better myself.

I bought a Sony KLV32BX300 Bravia TV 6 months ago in Nairobi. One day, the screen just went black. I took it to the service shop since it still had a valid warranty. They told me that it was a problem with the LCD screen and it had to be replaced. They even said that it was a common problem with this particular brand of TV. Why should Sony continue to sell faulty TVs to unsuspecting people? This is theft! They should withdraw this TV from the market.

In 2008, I paid Best Buy $2000 for a 40" Sony Bravia. Now, the picture is distorted, sometimes it clears up, sometimes it does not. Is there any kind of class action suit against Sony for a substandard product?

The Sony kbl 52 xbr9 LCD TV has a bad screen and is not being recalled. This is a common problem and Sony Corp is turning their head the other way to this problem.

I read about the problems others were having with Bravia TVs. I decided to contact Sony again about a longstanding problem with lines, black blobs, etc. To my surprise, I found that the warranty had been extended, and my TV has had the LCD screen replaced in my home at Sony's expense in less than 48 hours. I hope that others will experience similar excellent service.

I have a Sony 46" LCD TV KDL46V3000 with the picture going bad. The preliminary information from a service technician indicates that the panel is bad and a well-known problem with Sony's flat panel LCD televisions. My TV is less than three years old (half a year was not even plugged in and used) and has been used very little. I spent $1400 for a product I've not used that much.

There are lines across the entire screen and double image. It improves or eliminates the problem as the TV warms up and when you press on the outer edge of the cabinet or leaning it back slightly. I'm very frustrated with Sony.

I bought a KDL-46S4100 Sony 46-inch Bravada LCD and when it was 2 years old, the LCD panel went out. It will cost $1400 for the part. These panels are going out in other models of Sony's and they are being recalled to replace the defective part. My part is defective also, but my model is not on the recall list. It is not cost-effective to put a $1400 part in a $1300, 2-year old TV. Why can't Sony recall all of their TVs that has the defective panel in it?

It is good, except the heat the TV gives off. I have been worried and don't leave it on. Now I hear there is a recall. I have model #VDL 40V 3000. Please tell me what to do.

We bought the TV model kdl-52w4100, and just after the one year warranty ran out, we started having about a three inch wide line from one side of the TV to the other. It's about four inches from the top of the TV. Then, about six months later, a second line appeared at the bottom of the screen. When I called Sony, they referred me to a local repairman.

I bought a Sony because it had a good name in the industry, but I am very disappointed in Sony, and to be honest, I expected more from a Japanese company. I think Sony has an issue that needs to be addressed. If you ask me now, I would not purchase another Sony product. They obviously don't make a good TV nor do they stand behind what they make.

On August 2011, my Sony Bravia 52" started to smell like fire and the main board got fried. Good thing it was under warranty through Best Buy. They repaired it but it took 3 weeks. But it was scary because I had just walked out of the living room when it happened and I was in the kitchen and quickly turned off the TV. This could have turned out to be really bad had I not shut it down. I believe it happened to more people than they say.

The screen of my Sony KDL-52Z5100, which was bought in Nov 2009, went crazy approximately 35 days after it was purchased. A tech came out and said it was the TCon. They repaired it about 2 weeks later and worked perfectly.

Until March 2011, four perfectly spaced horizontal lines began to appear across the screen. Upon researching online, I found out that if I apply pressure to the upper left corner of the frame, the lines would disappear. Now the trick no longer works and the TV must warm up for approximately 20 minutes before they magically go away. No support from Sony as it is out of warranty. Add this to my list of faulty Sony products,including Sony KDS 50A2000, Playstation 3, and Sony KDL 52Z5100 (and I'm still paying for this). No more Sony for me.

We purchased a 32" BRAVIA in November 2005 at Best Buy. After 1 month, the television turned off and could not be turned back on. Sony sent a repair specialist to our home who pulled out tubes and replaced them. At this point, the TV turned back on. We were told if it happened again, to unplug the TV for 2-5 minutes and turn it back on. It goes out on us approximately every 4-6 weeks.

The trouble is, our TV is wall mounted and we have to stand on a ladder (or our dresser) to perform this task. What an inconvenience to the customer! I will never recommend or purchase another Sony product because of this.

We rate our overall experience as, "worse than horrible." We purchased a Sony Bravia TV model #KDL46W4100 on December 2, 2008 at Crutchfields in Harrisonburg, VA. About six months ago, we started getting lines across part of the screen. Thinking it was a problem with Comcast Cable, we called the cable company. They came out and determined it wasn't a problem with the cable. At that point I called Sony. Because the one-year warranty is out and we did not purchase an extended warranty, they won't do anything for us. Now the TV goes dark on most of the screen and we have to shake the TV to get rid of the darkness so we can see what's on the screen.

I spoke with Sony several times a few weeks ago. They told me the closest Sony certified repair service is in Luray, VA, which is approximately 100 miles from us. Sony told us we could give them $500 and they would take our problem TV and provide us with a "reconditioned" TV. Why would anyone in their right mind do that when you can now purchase new TV's of the same size for approximately $700? Sony was not willing to do anything for us, not so much as to bear the cost of a service call. They finally told me I could call the "Geek Squad" and have them come out but the cost would be ours to bear. I think this is a situation where Sony knows that there's an inherent problem with their Bravia TV, but won't admit it until "their feet are held to the fire".

After spending over $1500 for what we thought was a top brand TV we are grossly disappointed. We've purchased Sony products in years past that lasted without any service calls. Now I hear there is a recall on some Sony Bravia TV models. Is mine one of them? What are our options to correct our problem? I will never purchase another Sony product and I will recommend to all my friends and family that they never purchase Sony products again.

I bought a 52" Sony Bravia TV in 2008 and it started having ghostly-double pictures on the screen and horizontal lines that go away after about 45 minutes of warm-up. Now, it remains a distorted picture and the entire left side is black. This is the same occurrence all the other reviews have reported about this TV. When will Sony be brought to justice and recall these TVs concerning this problem that exists. I too, got nowhere with Sony by phone. Please someone, somewhere, get up a class action lawsuit and force them to take action.

I bought a 46" Sony HD Bravia in 2008. For $169, I had a service tech come to my house to look at the picture and he told me I needed a new panel after only two years. The right 2/3 part of the picture is distorted and unwatchable. I'm getting a Panasonic delivered from Sears tomorrow. I'll never buy a Sony product again.

We purchased a 46 inches Bravio Sony TV in 2009. Within one year, it would not turn on. Sony decided to replace it, and brought us a new one of the same make and model. The second TV would over heat, and shut off on its own after about three hours of use. We didn't think we could have possibly gotten two bad ones, so we changed multiple cables. We tried a different outlet, and it burned up two high definition receivers.

Finally, we had DirecTV check it; they said the circuit board was bad and was burning up the receivers. So, we bought another brand; we got a new receiver, and put the Sony in a box where it sits now. It was a sorry way to spend $1300 and a lot of headaches. We are just glad DirecTV was so helpful, and didn't charge us for wrecking their receivers. Never buy another Sony!

I bought a Bravia KDL 46W4150 in December 2009. In January 2011, we started getting lines and a gradual black screen on the right side. When left on and warmed up, the picture would correct itself. By May 2011, it progressively got worse. This TV cost me $2000.00 so I called Sony and they said it was not under recall and told me to to call a Sony repairman which we would have to pay a service call. After doing some research on the internet, it mimicked the problems of others diagnosed with a faulty LCD panel. I did not want a credit from Sony for another product. We are long time Sony customers, but have concerns about recent quality issues. We have since bought a new LG TV.

Our 19-month-old Sony KDL-52W5150 Bravia LCD TV had a warranty of 18 months. The panel, also called the screen, went out. The repairman said it is not worth repairing due to high costs involved for the new panel replacement. Shame on you, Sony! It seems it's time for a recall.

I must add my name to everyone else's similar experience with Sony Bravia TVs. Mine is a 52" with black lines down the right side which disappear after 30 minutes. My phone calls to Sony Technical Support only gave the option of calling a repair service. That took place in 2009, and I paid $2,000 for the TV. I had owned the TV for less than a year.

My 52-inch Sony TV was only a year and a half old and it started to get lines in it.

I called Sony and they said to call a TV repair man. I paid twenty-three hundred dollars for this TV. I have found out that a lot of other Sony TV's have had the same problem.

I have a Sony LCD TV Model no. KLV32S550A. After one and a half year, we have given a complaint to Sony. Their executive came and asked to change for B.T Board worth Rs. 7000. I want to say that if a brand like Sony is having such problem after a year, then we have to take another brand which has 3 years of warranty.

It sounds like we are experiencing the same problem as many of the others here. But ours may be a bit older as we purchased our Sony Bravia from Best Buy in November 2005 and were crazy enough to spend the big bucks to purchase the extended warranty that expired in November 2009. Just yesterday a line about 3-4 inches from the left side of the screen appeared. It was only 1/2 way up the screen but had a little backwards H at the bottom. Today the line extends to the top of the TV. The color of the line varies, it keeps changing color. Does anyone know what this means for this TV? Obviously we paid the big bucks for it because it was the "new" type of TV back in 2005. I called Best Buy tonight and they were pleasant, but referred me to their Geek Squad. The Geek Squad brushed me off as they told me that all of the money spent on the warranties had expired and referred me to a "local" tech that Sony recommends. Not sure about spending a bunch more money on diagnosing the problem, so hoping maybe someone that has been through this same problem can help. But we are with you all no more sony and yes, I am in if you want a class action suit.

Bought KDL52XBR4 (52" Bravia LCD HDTV) in May of 2008 and a few days ago the screen began to show many artifacts and banding. After 15 minutes or so the image returned to normal.

Wow! We also purchased the Sony 46" LCD TV (Model: KDL46V4100) in June of 2008. Now, September 2011, we are having the same problem that everyone else has--ghosting for 15 minutes when we power it up. Now, it also has lines through the entire screen. It seems that these TVs are only meant to last about three years.

We have been a loyal Sony customer for over 20 years--TVs, VCRs, Receivers, Blue-ray players, etc. When I started to do research if there was anyone else who are having the same problems, I was shocked at how many people have. Sony should step up and face the problem to keep loyal customers. Instead, they are giving us the run-around and counting their money! Well, they won't be counting any more of my money!

After less than a year and a half, our 52" Sony Bravia started having a black spot on the right side. It has progressively gotten worse. Sony offered instruction in factory reset and that was all. Best Buy came out and troubleshot for free but said it was the television. It sounds like Sony has problems and should acknowledge it instead of offering ridiculous and outrageous repair fees and discounted televisions. I will never buy another Sony.

My TV is less than 2 years old and the repairman says the LCD panel is bad. If the part was available it would cost $3,000 to $3,400 for complete repair. I called Sony, they are offering a new TV for $900. I'm kind of stuck, guess we will take the deal, but I'm not happy about it. TV cost $2,000 when we bought it, I mean, they know they have a problem when they stop making the part for the repair.

I bought a 51" Sony TV. One and a half years later, lines appear all over the screen. However, Sony does nothing. We paid $2000 for that, and now, we got a lifetime lesson. No more Sony. Please sue this company.

I purchased a Sony 46" Bravia TV in August 2009. Today, October 6, 2011, the TV just quit working. After reading all of the other consumer complaints, I am surprised that Sony has done nothing to resolve the situation. I too will never buy another Sony product. And I will tell everyone that I know about Sony's lack of responsibility for a product it manufactured.

We purchased a 32" Sony Bravia TV in Mexico at Wal-Mart, Nuevo Vallarta on December 2009. It was working great until June 2011, when the screen went out with many lines and I am unable to see the picture clearly. Sony has supposedly offered to repair our TV for 6,000 Pesos stating this is a discount. Original cost was little over 6,000 Pesos, where is the discount? It is the LCD screen that is bad and this should not be so with a TV that is 1.5 years old. Sony baloney is not worth the money. It is a bad product and they are the worst company.

I purchased Sony TV 52" Bravia LCD on 12/04/09. Recently, ghost images appear on the screen as well as vertical lines. It used to clear after about 30 minutes of being left on, then turned off and on. But now, it doesn't clear at all. I believe that less than two years is not an adequate life span for a TV I paid over $1400 for.

I have noticed that many people have complained about this same type of problem with their Sony televisions. Could a class action suit be brought against Sony?

Like many others here, I purchased the Sony Bravia KDL-32L4000 32" LCD TV from Best Buy about 16 months ago. I paid way more for the alleged quality of the Sony brand. And I bought other Sony components to go with the TV. Now, I have the colored scan lines and 3/4 of the screen is covered with noise. I have a very expensive paperweight on my hands. It's deplorable that Sony won't do anything about this. I expected this TV to last a minimum of 5 years, based on the fact that the cheap CRT TVs I've always owned lasted more than 12 years. I will never touch a Sony product again if they don't make this right. And I will join any class action lawsuit that arises from this.

We bought our son a Sony Bravia on May 15th of this year from Best Buy.

His TV was going on and off by itself. We bought him a 4-year warranty for this beautiful 52-inch TV. After 4 months, we did not expect this product to break. I called the number for Sony, and after being put on hold for one hour, I was told they would not honor an RA number for a new set. Best Buy cannot replace this TV without one. I am so disappointed in this product.

Because of this repair, my son's 3 small children are without a TV for a week. As a customer of Sony products for our own home as we have one in each room, I thought that Sony would stand by their product. We paid a lot of money for this and after just 4 months of use, it should not have broken down. I will certainly tell people not to purchase Sony products again.

**

I purchased a Sony internet television that was in a box that appeared to be in good condition. I opened up the box at home and the television was damaged (screen was heavily cracked). I thought this would fall under concealed damage? I got stuck with paying for television and they refused to exchange or take it back. I contacted the insurance company (provided through Best Buy), BBB and my local attorney general's office. With no luck or cooperation, Best Buy never answered the request by the attorney general's office.

There seems to be a common theme. I have an expensive TV which is suggested to last at least 7-10 years. After two-three years, the LCD panel went out. No solutions were provided.

My Sony TV is not yet two years old but after having the TV on for about an hour, the picture slowly blackouts until the entire screen is black. This is the worse buy I have ever made. It's a good thing that I did replace all my TVs with Sony.

I have the famous "Bravia problem." Hopefully, some wealthy attorneys who has purchased one of these Bravias will get pissed enough to force a "total recall" of these TVs and make things right. This is a direct rip off by Sony as they are well aware of this problem. I will do all I can to promote Sony in a negative way. I am waiting for a service (usually about one month) to replace the screen for the third time in a year. They make you select a star on this page? This must be a Sony-owned site!

We have experienced severe problems with our 60" SXRD (model KDS-60A2020, serial no: 9008770). While trying to fix the yellow haze problem, we have come to discover that this is not only a problem with just our unit, but a widespread problem with Sony SXRD units. It was so widespread that a class-action lawsuit was filed. I am now especially upset. As a loyal Sony consumer, we were never informed of the issue despite our product registration.

We purchased a Sony 52 inches XBR4 just over three years ago at the cost of $3,000. Here we are, just like everyone else, with a less than perfect picture. Approximately six months ago we began experiencing ghosting on the left side of the screen. It would clear up after approximately ten minutes. It now takes twenty-thirty minutes for it to clear, and we are now also experiencing black patches in the middle of the screen. We were aware of a recall on the 46 inches XBRs, and we called Sony to see if they were recalling the 52 inches. Sony stated that there are no issues with the 52 inches. Obviously, they have not visited this Consumer Affairs web page! They offered to sell us a lesser model of a 52 inches TV, but we declined. We are not going to give Sony anymore of our money! I'm going to file a complaint with the Better Business Bureau (BBB). Maybe, if enough people will file complaints, something will be done!

I bought a Sony Model KDL -46EX710 for $1,200. Nine months after purchasing, the TV went bad. It would only come on for 4 or 5 seconds and then reboot. I called Sony for service but they said they had no service company in the Savannah or Charleston area. I then called Best Buy and got help.

The technician checked the TV and said it needs a whole new screen and "TCON" circuit board. Sony does not stock parts in the US and I was told it would take 2 to 3 weeks to get the parts, but they could not say for sure. After the parts come, they can schedule the next appointment. So, the whole process, from the time it failed to when it will get fixed, typically takes 4 to 5 weeks. So, their new TV does not function well, and aside from that, their service is very poor. Talking to their customer relations people is useless. All they do is read a script off a computer screen explaining why they cannot help. A real "can't do" attitude.

The Sony TV is 3 years old. We had a technician look at it and he said it was a bad panel, like everyone else here, there are many horizontal lines across the picture.

I purchased a Vaio from Sony style. The product is supposed to be delivered on September 21, 2011. The product has not arrived yet and it's now September 22. I called them and the product was supposed to be sent via Fedex. As of today, the product has not been picked up from the warehouse in China. I called Customer Service in Canada and the person on the phone said the issue is related to shipping department and will call back with an update as soon as possible. No one called, I called to get an update. No positive response.

I paid $600 for the laptop. I should be getting some kind of compensation for the late delivery. No one knows what will be the estimated delivery date.

I'm very upset with Sony's delivery system.

I am so upset with my Sony TV right now, I will never buy another Sony TV again. It's a common problem, after 16 months, horizontal lines appear. If it's a common problem among Sony TVs, shouldn't Sony take responsibility for their poor engineering design?

My TV is Model KDL-52XBR9, was manufactured in October 2009, and was purchased April 2010. Symptoms began in August 2011. All Sony can do for me is give the phone number of a repair shop.

I bought this TV from Best Buy in November 2009. After one year and a half, the TV starts showing a shade on 3/4 of the screen when I turn it on. It would clear up after 30 minutes but a horizontal black line would stay permanently on the screen. I contacted Sony and they asked me to have an authorized technician from them to make an inspection and after that, they'll present me some options. I paid over $100 from my money for the technician to come and not even touch the TV with one finger, just used the remote control to turn it on and then fill the paper with "LCD needs replacement", cost of replacement $2700. What?

Sony called me the next day to present me the "options" who suddenly became "the option". They wanted to offer me a TV of a discounted price. I'm still making payments on this TV and they wanted me to buy another one. Very convenient offer. Next step is to contact an attorney and open a lawsuit. The Uniform Commercial Code, fully adopted by most states, stipulates that most new consumer products come not only with an express warranty, but also with a so-called implied warranty of merchantability. That is an automatic, unwritten promise that your purchase will perform as commonly expected, including that it will last a reasonable amount of time given the nature of the item. In most states, implied warranties are in effect for four years, although that doesn't necessarily mean a product must last that long. Implied warranties apply to retailers and manufacturers and may be broader than an express warranty.

I have purchased a Sony Bravia KDL-40V4100 at the end of 2008. Just three days ago, the main board died, its cost would be $640.40. A new 40" TV costs $500.00. Sony don't know anything, so a throw away TV cost me $1,400.00! Wow!

We should sue Sony (class action), and get them good. They make garbage! I will never buy a Sony product again!

I have a Sony 52BXR. This TV is not even 2 years old. When a couple of hours have passed, I would turn the TV on and would get black lines with double images on my screen. After some time has passed, this would go away. This has been going on for 2 weeks and is only getting worse. At first, it would last a minute to now, lasting 30 minutes before it would go away. I called Sony and was told the LCD panel was going bad and it was past the warranty. I would have to pay out of pocket to get it fixed. This TV cost over $2,000 and for it to start crapping out on me, this really pisses me off. I used to be a big fan of Sony until this.

I'm having the same problem a lot of people are having with their Sony Bravia XBR 46" LCD (KDL-46XBR4). Mine was made in November of 2007. When you turn it on, you see black horizontal lines running half way through the screen. They are about 3-4" thick. After 5-15 minutes they disappear. They seem to be getting worse every day.

If there ever is a class action suit filed, I want to be part of it. It's time to teach these companies a thing or two about getting their products made with crappy components from overseas, subsidizing jobs, and, ultimately, hurting the American people.

The Sony TV started showing signs of a bad panel 1 year and 3 months after purchase, or 3 months after the warranty had ended. When I contacted Sony, they insisted I have an authorized technician test the TV, despite the technician diagnosing the bad panel over the phone based on my description of symptoms, and the thousands of identical complaints I have read online. Before having the technician test the TV I made it clear with Sony that I did not want to invest another $150 towards a defective TV, Sony assured me they would make it up to me. The technician came to the house, spent 3 minutes (!) diagnosing "bad panel" and left the bill for $150.

Sony's "offer" was I could purchase another Sony TV, valued at less than 1/2 of the one I currently owned and with lower specs, for about $200 less than it was selling on the street. Factor in the $150 I paid the technician and Sony's "offer" equals "buy another Sony product out of pocket".

The same issues as everyone else: no managers available, customer relations does not use email, and no, they cannot send me a summary of the communications I have had with them regarding this matter. No, they do not care that they have lost another customer. Please report your similar problems with Sony to the Better Business Bureau.

I purchased this TV in Nov 2009 and up until now, I was happy with it. I actually received a lot of compliments on it. It's been only 18 months and the problems start to appear. I have shading on 3/4 of the screen every time I turn it on for about 30min. The shade disappears after but I have a horizontal line permanently on the screen. Now after reading the reviews on it, of course, when the TV is out of warranty, it seems that it's a common problem since I found thousands of same complaints over the internet. I have a Sony technician at my house today to diagnose the problem. The LCD screen needs to be replaced and the cost of that is $2,700 more than what I paid for the TV. I'm now going to file a complaint and eventually a law suit with Sony for selling me a lemon. The LCD's are warranted for 100,000 hours. I haven't even used half of this on mine. I used my TV only on weekends. I am very disappointed with this Sony product.

Their Playstation network got hacked and my identity was exposed that I had to change all my passwords for my bank accounts and now, my not even 2-year old TV is gone. No more Sony, I have had enough.

I purchased Sony 55 inch LCD for my son's Christmas present at Best Buy store. On Labor Day, at eight months old, it totally went out. Sony wants to replace it with a refurbished piece of their junk to which I said no. There is no certified repair center near Paragould, AR.

I purchased a 40" Bravia Sony LCD TV in December of 2007 from Sears in Hilo, HI. It worked fine until two days ago (9-12-11). Then, it literally caught on fire. Smoke was coming out with an acrid smell. The set turned itself off. I pulled the plug. I called Sony customer support. The person that I talked to didn't have the foggiest idea of what I was talking about and couldn't care less. She would only send me a flyer that "would tell me what to do". And that would take 7-10 days to arrive. Meantime, I have no TV. I called Sears and they, of course, will send out a service person in about two weeks. I am so disappointed in Sony's uncaring attitude that I am considering cancelling the service call and simply going out to buy a new TV (not a Sony). Clearly, Sony's quality control has hit rock bottom.

I purchased Sony KDL-52W4100 BRAVIA 52 W series High-definition 1080p LCDTV in September 2008. I used to spend most of my time travelling, so I didn't really watch it that much in the first 2 years. Around October 2010, ghost images started to appear. Later, they turned into vertical lines, not unlike what many people are complaining about. Watching TV started to hurt my eyes.

I contacted Sony, but they told me that the TV was out of warranty. Their customer service was rude and discouraged me to ship it for repair. When I grew up, Sony had excellent reputation and I really liked it, but over the last decade, I started to have some bad experiences and I lost my brand loyalty. I gave Sony one last chance by buying this TV. Such an expensive TV shouldn't have been busted with little use in 2 years! Now, I truly believe that Sony's products, from digital cameras to computers, are inferior to other brands. Since I am a geek, family and friends consult me with their technical purchases. From now on, I will do everything to stop them buying Sony products!

Sony Bravia TV that's less than 2 years old developed lines and ghosting pictures. It would clear up after about 10-15 minute warm up. Then it quit working completely. I called Sony repair and they took it in to replace the video module at a cost of $550. It did exactly the same thing after one day. I called repair again and they said it was not repairable. I should just buy a new one.

I've had two boards replaced within less than two years; a modified board after less than one year and G1D board a year later, under warranty and accommodation. Now in less than two years, the inverter board went defective. Sony refused to accommodate this repair at all, even the board alone. I offered to pay labor. All they could offer me was an equivalent refurbished model for $1999.95 + tax with a 90-day warranty. They could not give a replacement model number nor attest to the possibility of cosmetic defect. The supervisor admitted that these many major repairs are unusual, but refused to doing anything else! I had worked for Hitachi consumer products and we never had problems like this. This was my first and last Sony product! Sony, a lot of **.

I have bought 40" Sony Bravia (Model: KDL40BX420) two months ago and now, it's not working properly. After one hour, a blinking light closes the TV. I have called Sony services center but no one listens my complaint. I am now worried and I don't know what to do. Please suggest. Sony Bravia is not working.

I purchased a Sony television for $600 and came home to put it together but guess what? The optional support belt kit, which stabilizes the TV to the table mount, is not included. So now, I need to purchase the belt kit from Sony for $10.50 plus shipping and handling and wait 5-7 business days for it to come. So much for having TV this past weekend and so much for thinking that I was purchasing from a reputable company. Talk about cheap!

There is no mention of this optional support belt on the outside of the box. The TV is so unstable without this belt kit that a fly could knock it down. I think I'll just return it and get a Phillips. I have a Phillips already and it was no problem at all to stabilize with the stabilizer that was included in the box.

In March of 09, we purchased a Sony Bravia KDL52w4100. It took my husband at least 6 months to decide and settle on this TV. There was a 2-year warranty. Within that last month of the warranty, the TV had lines. We thought maybe it was the cable. But by the time we had cable come and look at it, it was too late. There was no more warranty. Now much worse than lines, the tech said the panel was gone, and it would cost $2700 to fix a 2-year old TV that we paid $2200 for. How is that possible? Sony offered another TV for $1900. I think not! We will never purchase another Sony product. It is a shame that the dealers sell their crap. I am sure you have seen all of these complaints.

My TV is one week out of warranty and it has purple lined. It was one, then two, and now, a yellow is on. They said that they can't help me.

I bought a 46" Sony Bravia LCD Full HD TV in January 2009. And just today, September 2001, the image has lines and distorted ghost images. My TV model is KLV-46X450A. The price that Sony took for this TV should give a lifetime deal, not a screen that goes bad in less than 3 years.

We bought a 52-inch Sony Bravia in 2008. For months now, a green shadow in the form of a vertical line about 4 inches wide and about 4 inches from the left edge of the screen appeared consistently. Now, the vertical line has turned into either a solid black line or a multi-colored line of pink, green, white, etc. A technician told us that the problem was the LCD panel and that it would cost around $2,500 to repair. That's almost the cost of the TV. We used to count on Sony for quality, but obviously, we were wrong.

I have a 40" Sony flat screen TV and I had a lot of problems with it. I had to get a new current panel put in to my TV. My warranty ran out because I was waiting over six months for an upgrade for my TV in the mail. I couldn't do it myself because I am unable to download it from their site. The panel costs $400 but Sony finally agreed to pay half. I had my TV back two more times to be repaired--once because of sound problems and again for my picture getting light and dark while watching it on dark screens. I also have a ghost image that makes it hard to watch anything with writing and I also get ghost image from my DVD player on to my TV.

I purchased Sony 52W5000 Bravia in 2008. The screen started ghosting when turning on. Eventually, it went away after 10-15 minutes. I called Sony, and had the technician come out, and he said it would cost $3,000 to repair. Now, as of today, the whole TV went black and no longer have a picture altogether. I called Sony back, and they offered a lesser TV at a replacement cost but I would have to adhere to their disclaimer that Sony wouldn't be responsible for any lawsuits or monetary losses.

I think this whole thing is BS. This is the most I ever paid for a TV and it became one of the worst products along with product support. Unless this TV gets replaced or fixed, I will flat out refuse to purchase another product from Sony.

I bought a 46 inches Bravia XBR television in December of 2009. Less than two years later, I have vertical lines, or all colors running through my TV distorting the picture. This TV cost close to $2000 and Sony will do nothing about it. When I asked customer support what could be done, they gave me the phone number of a local repair shop.

Same as everyone else posting here. Lines going across my screen and ghosting. The TV isn't even three years old. This is ridiculous.

I purchased Sony Bravia KDL46S5100. In August of 2009, it had a line at the bottom then a few days later, a full blue screen, and the TV fails to have a picture. TV has been to HD-TV repair Austin, TX 512-835-1600. They have documented a bad main board and LCD and messaged Sony which has a known issue with Bravia shipments with supply shipped in 2009 and to contact Sony for Support.

Sony has sent me to another TV repair vendor for resolution and assures me that these vendors can fix the TV. I will pursue additional troubleshooting, but I want to launch a complaint about the product. I am concerned that Sony never asked for my serial number nor did they asked if my TV was under warranty. It seemed odd that they would not qualify this before pushing me to another service center.

From what I am reading online, there are issues and Sony is denying that there is a problem. Their support team sent me to their website to confirm that they do not have one listed.

We bought a Sony KDL 52Z5100 in November of 2009. It seemed to be a great TV. The picture was crazy clear and the refresh rate was awesome. Then around January 2011, just after the warranty ran out, we noticed a thin black vertical line through the center of the screen. We didn't think much of it at first, the TV was still perfectly viewable and the black line sometimes went away. But then, when we'd first turn on the TV, suddenly the color seemed "off". There were light spots and dark spots. But after it warmed up for 10-15 minutes, it would be fine.

Months later though, it kept getting worse and worse, so we brought the TV to our trusted local repair shop (not an authorized Sony repair shop, they stopped dealing with Sony years ago because Sony wouldn't pay them fair market value for repairs). They didn't see any immediate problem, but they cleaned the TV thoroughly and checked all the connections. They told us the T-com board and all the connections were in good working order, so if the problem wasn't solved, we'd need to buy a new panel; a $3000 repair (almost double what we originally paid for the TV).

We brought the TV back home, hooked it back up and the discoloration seemed even worse. So we contacted Sony. They gave us the complete runaround, transferring us multiple times to different departments. Ultimately, they said since the nearest authorized Sony repair shop was over 2 hours away, we'd instead have to pay $150 for a Sony repair person to come to the house just to diagnose the problem even though we already knew what the problem was from the original repair shop. On top of that, Sony would not tell us what they would do for us once the problem was discovered. They wouldn't say if they would help with the repair cost or anything. So we gave up.

Now, we have a $1600 TV that's less than 2 years old and we have to wait 10-15 minutes for it to warm up before we can even see the screen clearly. The discoloration keeps getting worse, it's almost completely blacked out for the first 5 minutes, then you have to deal with ghosting and shadows for another several minutes. The icing on the cake is, we too bought this TV from Best Buy same as cash. We have one more year's worth of payments on a TV that, for all intents and purposes, is a piece of junk. Despite the fact that we have a home full of Sony products: TVs, Blu Rays, computers - we will never, ever buy a Sony product again. We couldn't be more disappointed with Sony's customer service and unwillingness to help fix their defective TVs. We're done.

In February of 2009 we bought a Sony Bravia KDL52WL140 for $2,598.00. I thought everything was great with the combo package and all. I liked it, so I splurged and bought the Sony Blue Ray. Now, I wish I had not done so. My TV has little horizontal line across it and no warranty. I called to check on the service. I was told by the representative on the phone that the set was still under warranty and gave me a number. When I called the number of the repair service, the man informed me that the set was not under warranty and could cost as much as $2,000 to fix the problem and that I would also have to pay for a service call just to diagnose the problem. Word to the wise: don't buy Sony.

I purchased a Sony Bravia KDL 46V2500 in 2008 for 1000's of dollars and it does not work!

So many people are in the same boat. We do not think this is funny and all of us should do something about it today! Count me in!

My 46" Sony Bravia (Model Number: KDL46S4100) which is just over two years old started showing horizontal lines across the TV whenever we're turning it on. At first, there were just four evenly spaced lines but now there's many more, and with ghosting on the right. It is starting to get darker on the initial start up and it is taking longer and longer for it to go away. I haven't contacted Sony yet. I wanted to do a research on the problem first. It seems like they aren't going to do much. Assuming that I will have to start a class action suit, if anyone else is interested in joining me, contact me at **. I am going to call Sony shortly and also retain a lawyer. I will probably take it to a couple of different repair shops and get estimates as well.

I bought a KDL-52W3000 52-inch 1080p in early 08. Shortly after the purchase, the HDMI #1 went out. I switched over to #3. It went out about 12 months later. Now, the sound has gone out and the unit will only show in 480P. What's the deal? For the price of that TV, it should last 10-15 years. The older models did. The service tech told me it would be 700.00 plus pick up and 2 weeks to get it back. That's the cost for something that shouldn't go bad in the first place. What happened to the Sony I used to know and respect?

I purchased a Sony Bravia LCD Digital Color TV (KDL-32xbr4) in 2008. I have the same problem as the thousands of other people that have posted a complaint about Sony--the vertical lines! I called customer service and was told to take it to a service shop. The nearest Sony repair shop is over an hour away from my home. I called the repair shop and they said that a ton of people have called them with the same problem and it will cost $800 to repair. I was told that I was better off buying a new TV. I called Sony customer service again and was told that I couldn't speak with a manager because there is no manager. The customer service was so condescending and rude. I will never buy another product from Sony! The worst customer service and the worst TV I have ever owned.

I have had my 46" Sony Bravia LCD TV for under three years with no problem until recently. For the last six months, after I power up the set, half of the picture shows double images and vertical bands. I took it to my TV repair person and he said that not only did my TV have this problem but so did other Sony LCD TVs. His solution was to layer in a material between the frame around the screen and the screen itself. By applying pressure to the gold connectors on the ribbon cables, a better contact was made. No parts were needed for this fix but the labor charge was $225. This seems to be an issue on faulty design/workmanship, something that Sony is not known for.

Like so many on this site, I bought a 46" Sony Bravia LCD Full HD TV less than 2 years ago. Recently, the image has lines and distorted ghost images. I'd like to join any class action that may be underway as I suspect that very soon, my TV will cease to function.

I have a 32" KDL-32L4000 LCD TV. I had it since June 2009. But now, a permanent horizontal line is in the middle of the screen. The part of the picture under the horizontal line is distorted, blurry and all the colors of the Crayola box show up on the screen. Other owners in the same predicament stated that the LCD Panel is no good. According to other owners of a Sony TV, the repair is between $2000-3000.

P.S. The factory warranty was for a year. Sony gives a one year warranty because they know after a year, that's when this junk acts dumb and messes up. The VP on some SonyListens claims I would only pay $200 something, but their website states this is the standard fee and doesn't include the LCD panel which is more than likely the problem. Why was this junk purchased by me?

My Sony Bravia TV started displaying lines across the bottom of the screen so I had it sent for repair. I called Sony and I was told that the television was recalled. I read reviews and wondered what my alternatives are. What am I going to do?

I bought a Sony KDL 40Z4100 at Sears in early 2009. Two weeks ago, the screen went black. The local service center told me that it's a bad screen, a common problem with sets made at the time. The screens are defective and Sony said that replacement parts are not available. End of the road. Two years are all I get for $1200. I will not purchase another product from Sony.

Did I mention that I'm a video professional? As long as competitors are available, they will get my business.

Earlier in the year I bought a Sony 3D TV. It was a beautiful TV with a great picture, but the 3D did not work. I saw in the manual that it said call Sony if there is a problem and not to return it to the retailer. So I called and they sent out a repairman. He looked at it and told me there was nothing he could do to fix it. He then called tech support and they told him that they have a special team that only deals with 3D problems. He gave them my contact info and they said they would call me. That never happened.

When I never heard from them I called Best Buy, who I had purchased it from and they told me I should not be going through this. That they would exchange it for me. Then they could not come up with a replacement for it. They offered me a smaller TV of another brand, but they could not and would not come up with a comparable model. So after more than two months of this runaround I called Best Buy and told them to come get it and give a refund. Now this is not the only problem I have had with Sony products. In the past six months, I have had problems with four Sony products. They have the worst customer support in the world. They are the rudest people I have ever dealt with in my 65 years of life. This is a warning to all consumers.

Sony products no longer have the quality they were once known for and what's worse is they do not care. They do not honor their warranties. Their way of dealing with problems is to stall and frustrate you so you will give up. Their repair center in Laredo, TX is the most ** up bunch of idiots I have ever dealt with.

Sony will rip you off if you give them a chance! I filed a complaint with the BBB about another Sony product that died while still under warranty and Sony has been trying to "sweep this under the carpet". I will never, never ever buy another Sony Product!

We purchased a Sony Bravia 46" flat screen TV 2.5 years ago. And we also purchased the warranty. On July 26, the TV was serviced. It was identified it was the screen and needed to be replaced. The service engineer put in the order, and stated it would take 7-10 days for the part. After 12 days, we called the office only to find out that the TV had to be replaced and the store manager was reviewing. About 1 week later, we called the store again. We were told that it was being reviewed by the corporate office. Finally, we received a call that they would be replacing the TV with a Toshiba 46", since the Sony 46-inch is no longer for sale, or so we were told.

We reviewed the website. We contacted the store back that the Toshiba was not the same quality TV as we purchased. We visited the store to discuss and view the Toshiba. We clearly told them that we currently use 4 HDMI ports on the Sony, and the Toshiba has only 3 ports. So, it is not the same TV. And we would consider the Samsung 46" since it had 4 ports. But we were told we had to pay 400.00 more. We disagreed since our agreement said equal. The salesman agreed and said he would contact the store.

After 4 days, we contacted the corporate office as stated by the store. We did not get a response for another 2 days. Then, I was told the TV would be replaced with a Toshiba. We have called every day since, and it is now August 20th with no call back. This company is horrible. And we want the equal TV, as discussed in our agreement, and not one inferior. The original work order number is **. Oh, one more thing. The sales rep this week offered a splitter for the Toshiba TV to make it a 4 HDMI. The answer to that is no since the agreement says "same or equivalent." The Toshiba is not equivalent to the Sony. But the Samsung has equivalent specifications and the 4 HDMI ports.

We purchased a Sony Bravia 46" LCD TV in 2007 for $3,500.00 and purchased a 4 year warranty from the dealer. The TV went black, no picture and no sound. An authorized Sony repairman came out and said that QM Board is out and will cost $570 to repair. I called Sony and there is nothing they could do because the warranty I purchased has expired. I will never purchase another Sony product.

I have been a Sony promoter for years - six Sony TVs, 2 DVDs, 3 VCRs, Stereos, etc. I would stand in front of Sony TV's at COSTCO and tell potential customers that if they were considering buying a new TV, to buy a Sony TV. I must have sold 12 Sony LCD's at COSTCO. I'm a graduate electronics engineer specializing in TV's for 32 years.

I called the Sony Co., described the issue, and was told to contact the local Sony technical co. I did and was told that the TV's panel failed, and it would cost about $2,000.00 to replace the panel that failed. They recommended that I buy a new TV instead of fixing the failed one.

I will never buy a Sony product again and will recommend to my friends not to buy a Sony product again.

John

I purchased a TV a little over two years ago, KDL-32S3000. Now there's a grey haze over the screen.

I called Sony several times. I finally got in touch with this guy named "Dexter" with employee number **, which most likely is a lie. He told me that I have to bring the TV to a service center and have it professionally diagnosed. Once it was professionally diagnosed, then I would know how much it costs to fix.

After I asked to speak to a manager or supervisor, I was then told that it was impossible because there were none that worked there. I even heard him snicker a few times. I would have been more than happy to pay for an upgrade or even for the labor but I found it crazy that I can have a TV for less than three years and they would not cover it.

Bottom line, I will never purchase another Sony product again for the rest of my life. I know it probably won't make a difference to Sony, but for any business to treat its customers this way is horrible. I can't believe it.

Sony Bravia model KDL-52Z5100 has four sections of horizontal lines, ghosting picture, lasts about 10 minutes and clears up after TV is turned on. Sony said this model does not have such problems and that I should take it to repair because it might be a "minor" thing.

However, Sony does admit having the same problem with another model, 46XBR4. No more Sony products for us and since we go by consumer reports and CNET reviews on electronics, we will write and let them know of our $1600 lemon.

Looks like a lot of other people have the same issue with Sony TVs after looking at YouTube, Google and the Sony TV forum.

I purchased a Sony 52" LCD in June 08. I paid 2787.00 for it. I have always purchased Sony products. Never again! I have lines running all through my TV. I was told I needed to have a repairman come look at it. They were unsure of the problem! With all of the same complaints, you would think they would know what the problem was by now. I will never purchase a Sony product again. I have to watch TV with lines since I can't buy a new one! I am very dissatisfied!

I have screen problem on my KDL-40W4100. Horizontal lines randomly spread throughout the screen, some comprising of vertical columns across half the screen.

We purchased the Sony Bravia TV in 2008. In the last 6 months, we started having the vertical lines, picture fading in and out, freezing etc. Sounds like the same issues many of you have already reported. We just took ours into a local service center and they said it is in the panel and not worth fixing. What a major disappointment. We paid over $2000 for the TV and it only lasted 3 years! Never again will we consider a Sony purchase.

I bought a Sony Xbr6 52 LCD TV from retail store in Elk Grove CA that was going out of business with no warranty and was more than happy till about 18 months when LCD board started having lines going through it and it just keeps getting worst.

What are people from Sony planning on doing before I decide to never buy another Sony product again along with telling everyone I know on public and private forums to never buy Sony products also.

I have the same problem with Sony, TV model number kdl-46s4100. Just like other customers, the TV is past warranty. It has thin lines going across and on one side. It has the shadow like ghost images.

Hello, my name is Prasad. I purchased a Sony LCD TV on 14-01-09, model number 32V400A S number 1218701). Three months back, the remote sensor part has gone out. I made a complaint to the Sony Service Center, and they repaired it. Then the color shades disappeared. I mean the images on TV are ash like in color, and the signal level was reddish. For a big company, I did not expect these problems.

I have two XBR Sony televisions (KDLXBR4/46 inches and KDLXBR5/52 inches); both of which have serious faults I have had the 46 inches TV repaired under Sony's extended warranty last year because Sony admitted that there is a fault on this model. Again, the same problem recurred a year later. The panel distorts causing loss of picture starting on the right, and gradually deteriorates to no picture over a month.

The 52 inches TV has the same problem as the 46 inches TV. It also has an extended warranty in Canada, but not in the US even though it is the same model and exact the same TV. The customer relations for Sony are infuriating and do not help. I have approached the CEO in the hope of some resolve. I have been passed back to the customer relations in the Philippines. No resolution! I am appalled at the lack of customer care. I am prepared to keep on fighting until my two very expensive televisions are replaced with a level of quality that I expected from Sony, and paid for.

I purchased a Sony Bravia KDL-46v3000 in April of 2008. In the last few months, many vertical ghosting images have appeared, along with discoloration and horizontal lines through the TV.

I spoke with Sony, asked for level 2, was directed to Customer Relations, and after spending a few hours on the phone I wound up speaking with Don, the supervisor in Customer Relations, who essentially told me that he could not replace the TV. (I'm skipping a lot of details here, because there are so many other people that have gone down this route).

I also would like to be a part of a class-action law suit, and will be seeking assistance to do so.

I purchased a Sony Model TV. I filed a report with a service technician. They said I would hear from them in two business days. I've read the bad ratings on the internet and don't expect to get any good results from Sony. My TV is an older model and I have purchased a projection lamp. My TV now has a yellow (big) spot in the center and a blue hue on the right side. Sorry Sonny, but no more of my money. Your TVs do not last.

On Saturday, August 6, I went to return a Sony 22-inch TV that I purchased in October. 2010. I bought the TV for my granddaughter who was away at school and just returned. I was told it was still under warranty and I received a slip to exchange for a new one since I had continuous problems with that one.

As we were walking to do so, the store manager stopped us and rescinded the offer stating policy after policy of how it should be left for repair. If and when it's repaired, it won't be until the August 23. My granddaughter will be going back to school before then and I will then incur shipping costs so she can have her TV back. I felt both embarrassed and humiliated by the way this matter was handled or in this case not handled, as there were other customers watching and waiting their turn. I know Sony won't go broke replacing my TV. And to Sears, well, they need to be consistent with management decisions that affect the consumer in this trying economy especially repeat customers.

I bought a Sony Bravia KDL-52Z5100 from Best Buy in November 2009. My TV is less than 2 years old and the left 2/3 of the screen is flickering or ghosting and is sometimes black.

After doing research, the LCD panel is bad and it would cost more to fix the TV than to buy a new one. I cannot believe there is not a recall on this and that Sony will not stand behind their product. I didn't know Sony products only last less than 2 years... I will never buy another Sony product!

My father purchased for me and my husband a Sony KDL40XR7 on 03/09. 2 weeks ago, the TV got 4 white lines going across the screen along with some double imagery that (for now) goes away in 15 minutes.

I contacted Sony. They had me reset my TV but this did not fix the problem. They told me they couldn't help me and suggested I call a repairman. I contacted the one they recommended and they said it sounds like a bad panel (approximately $1,800 to fix).

I called Sony back and they alluded they could possibly help me but I had to have the TV repairman make the diagnosis. So, he comes out and in 30 seconds looks at my picture and says, "Yes, you have a bad panel." It costs $79.95.

I learned from him that Sony extended the warranty on the 47" (I have the 40") by 18 months. So I called Sony back asking them for the same courtesy on my TV. Their reply was, "We can't do that." After going up the food chain to their National Customer Relations, their final answer to me was you are out of warranty, we will cover 25% of the repair, or they will discount their KDL40EX720 for us to $800.

What a joke. I agree with everyone else's statement that we (well my dad) bought a Sony for their history of providing great products that last. We are in the process of looking at a new TV but I started reading about other products on this website and noticed that other brands of LCD are lasting 2 to 3 years as well. Spending $700 to $1,300 for 2 to 3 years doesn't sound like a good investment to me.

My Sony Bravia 52 inch flat screen lasted about 15 months. It developed the same symptoms I have seen described, jitter in the picture until it warmed up about 10 minutes, then ok. Unfortunately, the video finally quit working at all, so I called a Sony authorized repairman, who took it to his shop. Two weeks and $550 days later, he brought it back and I still have the same problem. The conclusion is that Sony is making crap TV's and I'll eventually have to replace it, definitely with Samsung who seem to be paying attention. I thought Sony was the best, but they have lowered their standards without lowering their prices.

I have purchased the subject TV on 13/5/11. It was very awful to observe that from the very first day, the images on the TV were hanged when the program is going on. Another problem has developed for the last seven days, i.e. third week of July 2011, a dark vertical broad line was appearing on the screen of the TV as it was switched on. It is very painful for me to bear such inconveniences even after purchasing the highest priced TV.

I have lodged a complain to your dealer and service center immediately, but the complaint was taken lightly and a change of panel was assured by the service center as it is on warranty period. Your product has not satisfied me as per my expectation and if this situation is during warranty period, then I doubt about its future. Therefore, I request for you to change the TV set. The service center explained to me that it is more of an accident. I am in a remorseful state and I hope there will be proper step in FORAM for defect in service at your end.

In August of 2008, I bought a Sony KDL-52XBR4. Less than three years later, the picture started to go causing rainbow colors to appear. I went to an authorized Sony repair shop and they told me that the main circuit board was gone and it would cost $2,400 to fix it!

I contacted Sony customer service and explained the problem, telling them that I paid over $4,200 for it and in less than three years, the TV was a junk. They told me that because I did not get the extended warranty, the repair was solely my responsibility. Even after I asked if Sony expected their products to only last a few years, I was told that "this is rare but does happen and it's solely your responsibility to have it repaired."

I will never again buy a Sony product as they do not stand behind it and have no remorse or feelings for the the people who buy their products!

In 2009, we bought Sony Bravo 52" TV and 14 months later, it started strips and ghost pictures every time we turned on the TV. It has to warm up 10 minutes before the screen can go back to normal.

I contacted Sony customer service and told them I don't have extended warranty. They told me that they could not do anything and I am just in bad luck. Now, if we watch TV, we have to warm up for at least 30 minutes and this TV can be back to normal conditions. Sometimes it turned dark by itself.

I can't believe we spent so much money on this TV but it lasted only 14 months!

I purchased a Sony KDL46S4100 in the summer of 2008 from Circuit City. I did not purchase the extended warranty. Like so many others with Sony TV's, I have recently experienced 4 horizontal lines across the screen with some ghosting of the image upon startup. Currently this issue clears up after 3-4 minutes of the TV being on, but after reading other posts on the internet, it seems as this issue will continue to progressively get worse.

I have contacted Sony Support via email, and they gave me a BS list of things to check, which I already have and otherwise asked to contact a local Sony technician. Additionally, they told me the issue was not a known issue. Hmm, right. It doesn't seem Sony is doing anything to help their customers who are experiencing this type of issue.

Needless to say, I will never purchase Sony again. On the other hand, my Panasonic 42" plasma screen TV is still working like a champ after 5 years of use. Cost me less than the Sony TV, too. For now, I will call the Sony Tech, but what will probably end up happening is I'll run the TV until I can't take it and purchase a new one from a different manufacturer.

I purchased a Sony flat screen TV (2008 model # KDL-46W4150 with S/N 9001572) on Christmas 2009. On May 2011, the panel has gone out and repairs will exceed the cost versus the worth of the TV ($1,600.00+/-).

Sony will not return emails, etc. I went online and found out that Sony has a huge problem and won't ante up. Sony will never miss my purchases but they will miss our purchases. Sony you have gotten my last dollar!

I purchased the Sony Bravia XBR 52" for Christmas 2009. It has been a great television with wonderful picture and resolution until this week when it now has a few vertical lines across the screen. I know that this TV is 7 months out of warranty and Sony will not stand behind the obvious defect in workmanship. There are so many complaints about this problem. I will not be purchasing from Sony again.

I purchased a Sony Bravia KDL-32L4000 TV in August 2008. A few days ago, I started having problems with the picture - image distortion, flickering and ghosting (double vertical imaging) that will not go away.

I did a search on the internet and discovered that many people have had this problem with this model television. I called Sony and described the problem; after 30 minutes of RIDICULOUS troubleshooting, I was told that this was not a problem they were aware of and that I had two options - I could purchase a refurbished television from them (same model and size) for $195 or I could have paid to have mine repaired. I inquired about a warranty period for the refurbished television if I decided to go that route and was told there was only a 90 day warranty/return period.

I find it ludicrous that I've read close to a hundred different instances of the same problem happening to other consumers, yet Sony claims to have no knowledge of their being an issue with this model. This being said - why on earth would I consider buying a refurbished model that will more than likely have the same problem?! I always thought that a company like Sony would stand behind their products - I am clearly mistaken. Never again will I purchase a Sony product and I will make sure that anyone I know does the same.

I purchase a Sony 52" LCD TV, model KDL 52XBR9. The picture started to fail in about 11 months. Half of screen was black for about 20 minutes after I turned it on. I called Sony. They said that I need to load the upgraded software. I did, but the condition did not greatly improve. TV operated this way for additional 6 months and eventually failed. I called Sony back and asked them to honor their warranty. It was a condition identified when under warranty. They refused to honor their warranty.

Hi. The Sony Bravia LCD TV, which I brought two years back, gets some problems after one month of use. To further my request, the technician came from Thiruvalla Service Centre. He said the power supply (KLV32S310A) of the above TV got damaged, of which is not available in Kerala. He advised me to exchange the TV itself. Is there any chance to get this TV repaired rather than exchanging? We were trying to use Sony products most of the time, but I am confused now. Please advice me on the above subject. nibu

I purchased a Sony Bravia 40 inch LCD TV in May 2009. The model is KDL-40V5100. The set was made in Mexico March 2009. In July 2011 when turning on the set, the picture was a set of bright green lines extending across the panel. Shortly after the "green" faded and a blurry picture was seen. It was impossible to make out the images. I did all the troubleshooting steps to no avail. Since this problem seemed to have the symptoms of a panel failure, I contacted Sony via their website. The advice was underwhelming and Sony denied that there was ever any problem with the flat panel failing. I contacted a local TV repair person and he said panel failure was common.

My daughter purchased one also only a smaller size and the same thing occured after only one and half years. She had to just throw it out.

i bought a kdl55nx10 LCD TV 3dcapability and the TV was refurbished the speakers in the TV were bad they sent me the same TV they told me the TV will be new i received it 7/7/2011 and the same thing ..Bad speakers...i payed 775.00 for this TV and i told them i want my money back they told me i cant get a refund because the warranty...how can they not give me my money back it has not even been 30days...please help me!

I have many products of Sony. Two years ago, I bought Sony Bravia 32S310A LCD TV. Now this TV's power supply has a problem so I called Sony customer service. One technician answered and said he can't service power supply problems and that power supply is not available in his center. He told me exchange the LCD.

How is it possible sir? Please help me.

I purchased a KDL46W4100 from Circuit City in 8/08. A small vertical black line appeared about 14 months after we purchased it. It was just a small line, we didn't worry about it much. It had little to no effect on the television watching as it was on the far right side and was very small and it came and went from time to time. Eventually, it turned into two lines that came and went and then the whole TV was bad.

I contacted Sony and I was told that if I had a certified representative come out to look at it, if it was the LCD panel (I knew it was by reading other's complaints online about the same problem), then Sony would take care of replacement of the LCD panel or get me a new TV since they had this problem with so many televisions.

I had a representative come out and it was my LCD panel. Sony offered me a percentage off the $2000 repair or a new TV for $700. Not wanting to pay for another Sony that would just break, I made several calls trying to get someone at Sony to honor what they said, but could get nowhere simply hours of wasted time. I finally got them to say they would at least pay for the technician who came out to look at it. I faxed them my bill. It has been six months and now they were saying they weren't even going to pay for that (which I would have never even done if they didn't say I had to do that for them to pay for my LCD panel).

I looked online and saw person after person with my same problem and yet they said there are not enough complaints yet for them to do an extended warranty or recall. Someone needs to get a class action suit going or we need to do something. I am so disgusted with Sony's costumer service. We bought an LG, but we bought our Sony on three years same as cash and yep, I'm still making the payments on a TV that I haven't watched in eight months.

It is so wrong that they can have warranties extended and recalls on previous models and not extend the warranty on this model. It is clear that they know the problem exists and they will not stand behind their product and fix it.

The TV Sony KDL40V5100 began powering itself off after about 18 months of use. The set was purchased near the end of 2009. Then, when the set started working again, 50 to about 100 equally spaced vertical colored lines appeared across the picture screen, making viewing pretty miserable.

I called Sony but there was no one to help as the one-year warranty was over. I called their local service shop, to no avail. They wanted me to pay $150 for someone to come over and diagnose the problem. They were not interested in giving me a quote over the phone as to how much they think it would cost to fix it. As the problem seems very common, I figured it was not worth the money to have them come over and tell me it costs about the same amount to fix it as it does to now buy a replacement model as prices have come down a bit.

Sure bet, it won't be a SONY I'd buy! What a shame to go from such a high-quality name brand to unfixable garbage. I'll see if I can salvage the tuner or something. Should be fun to take apart anyway!

14 months after, the bottom half of the screen became darker. I contacted sony which in turn told me to contact a repair center for diagnostic. It happened that the problem was the pannel.

If you are one of the unfortunate call your Atty General and file complaint, and force a recall or class action suit.

Sony lcd TV Model KDL52XBR9 The screen is blurred and horizontal lines run thru> Set is 1 1/2 year old so warranty is over. I see there are many complaints on this . There should be a Class Action Lawsuit on this .

We purchased a 60 inch Sony TV about 5 years ago for approximately $4000. We were told it would last as least 20 years. A couple years after purchase the TV screen went entirely green. It took a while, but Sony did come out and fix it. (We find out now that there was a class action suit pending which is probably why they did fix it). While watching TV last week the TV just turned off and will not turn back on. There is only a red blinking light. We went online to Sony and put in a repair request.

When we never heard back, we called the company, Qualxserv, and was told to call Sony directly. We explained the problem to a Sony representative who asked how many times the red blinks. After telling her, she told us to pay to have someone come out and repair it. We looked online and realized many people are experiencing the same issue and the repair cost is over $2000. It is evident that this model has had problems from the start. Sony does not back its products anymore and their quality has obviously deteriorated dramatically.

Sony offered me a new set for $650.00 (list for $795.00), plus I would have to pay for the repair estimate that Sony told me to get ($89.00). I didn't buy extended warranty but I expect the TV to last at least 5 yrs. Sony doesn't care it their product doesn't last.

Bought a Sony Bravia model KDL-46V3000 in 2009. (Manufacturing date 2008). Screen is blurred and lines appear, unable to tell the picture displayed. Spoke to Sony chat help and they never heard of this problem! Yeah right.

I'm out of a TV that cost over $1,200 for 2 years use. +$600 dollars per year! What a rip off! $50 dollars per month! Sony has to come clean and accept the defective product they are selling us.

Sony Bravia TV has fading colors after only 2 1/2 years, blurring in the corner and gradually getting worse affecting the whole half of the TV. In the beginning when it would warm up, it would straighten out. But now, even that does not work.

For someone who watches sports, it is very annoying and causes blood pressure to rise even higher! We are afraid it may cause a fire or worse than that. We are paying DirecTV for HDTV, but now, it is becoming apparent that we will discontinue. I cannot afford to go buy another TV. And if I take my wife's TV, she may hang me or cause a divorce! Please find someway to help! (The wife wrote this.)

I purchase a Sony Bravia on November 2009. The television was used very sporadically and on March 2011, the television stopped working. Since I had purchased the extended warranty, I contacted Sony. A technician came and picked up the television. A few days later he brought the television back. The television worked for a couple of weeks and then it had the same problem. The television power is on but the TV is black with audio on and off.

I contacted Sony again and they asked for me to call the technician directly. I contacted the BBB and they offered a refurbished Bravia television with an extended warranty. I accepted their offer. The refurbished television arrived last Friday, May 27. It worked for one hour and then it broke again. Power is on but the TV is black with audio on and off. I again contacted Sony and they again offered another refurbished television. I urge everyone to boycott Sony products. They do not stand behind their products and are taking advantage of the consumers. They hide behind their name but not their products.

In February we purchased a Sony LCD 52" flat screen and on the last week of March, the television went out. We had an extended warranty as well as the warranty that comes with the television. We were instructed to call Sony as the store only sells the television (last time I shopped there). We called Sony and was told they would send a repairman to the house. After a few days they came and inspected the problem and took the television back to their shop. As weeks went by, we finally contacted Sony and was told the part was on back order. Several weeks went by and we called Sony again only to find out they could not get the part we needed. We were told they would send a new TV in its place. We told them we did not want to get another television like this if we could not get it repaired, why would we want another one.

We were told at that time that a new upgraded television LED would be sent. After a few more weeks went by and we called Sony again. We were told the television would be there soon. A television was delivered only to find out it was a refurbished television. We called Sony and they said they informed us it would be a refurbished TV. I said no, we were not told it would be refurbished, instead we were told "new upgrade" television. They insisted still. And again, I insist that we were not told that. We have never wanted or purchased anything that has been refurbished. I called Sony and was told they would pick up the refurbished television and after they have received the television we would receive our money back in six to eight weeks.

I will never purchase anything Sony again. We have been without a television for a long time and now we have to wait for our money? Upon fillin gout this complaint, I called Sony and spoke with Ann to get an address and was told there is no address. How can I get my money back before six to eight weeks? How can these people deal with customers like that? This is called bait and switch which is what was done to us. What can we do about these liars and crooks?

We bought a Sony SXRD KDS-60A2020 projection TV in March of 2007, and we had to replace the lamp two times. I understood the first time because it had been about two years and the TV was on a lot, but the second time came within a year. I had been more careful about leaving the TV on as much. When I complained to Sony, they said that there was nothing they could do, but send a repairman to make sure there was nothing wrong with the TV. I agreed, but I had to pay $100 just for them to come out. Then he found the bulb was shattered, but he could not find any reason for that to happen.

He replaced the bulb after waiting for the part for two weeks, and it cost me twice as much as when I replaced the bulb myself the first time. I called and complained again, but I got nowhere. Now one year later, the color is off. The TV screen is all green or yellow looking. I called for repair, and I paid another $100 for them to tell me that the optical block needs replacing. This will cost about $1100. After researching this problem, I found out that this is a common defect for these TVs. I just want to voice this complaint and if anything comes out of it, please contact me.

In January 2009, I purchased a Bravia KDL-52WL140 TV. In April 2011, the screen started showing white lines all over. I called the support number and was told I needed a tech. The tech said that the main picture panel was bad, and it would cost around $2,000 to repair it. But I am 4 months out of warranty.

I bought an LN46A650AIF in September of 2008 for $1600 and on May 10, 2011 it started to go on and off then sometimes horizontal color lines on screen. I called service after reading all the problems with this year models. They said a one-time free fix for capacitor problem and then they said if it wasn't the problem, I would have to pay and I made the mistake of saying okay, just fix this $1600 piece of plastic.

So they came out on May 16 and technician fixed the capacitors but said it was the circuit board and to call Samsung because he has fixed this problem for free before! I called same day and was on phone for half hour with three different people and came back to say because I agreed to pay if not the problem they would not cover the cost.

I will never buy Samsung again. I was going to buy a Samsung DVD player but am going back to Sony or Vizio. I did a lot of searching when I bought this TV and this model was rated very high on Consumer Reports. Two and a half years of working for $1600 is pretty bad. I am writing to Consumer Reports as I am a subscriber and will fill out my report on electronics about this! I think there should be a recall of product!

My Sony Bravia KDL52VL150 went bad after about 14 months. I contacted Sony and discovered that it was still under warranty and they would take care of it. The repair shop personnel arrived at my house the next day and picked up the TV after determining that the LCD screen needed to be replaced. This was on February, 2011. After a couple of weeks the repair shop did not receive the replacement parts from Sony to make the repairs. I promptly called Sony to ask if they could tell me when I could expect to get my TV returned and I was told that the parts were on back ordered and were not expected to be shipped until April 29, 2011!

I patiently waited! On April 30th, I called Sony to see if the parts had been shipped and they told me the order shipment was pushed back to May 5, 2011. I waited again! On or about May 6, 2011, I called back only to be told the ship date was pushed back to May 11, 2011. On May 11th, I called back for some answers. Sony told me they did not know when the parts would be sent because the parts were on a national backorder, so they offer a refurbished TV. Naturally, I turned down the offer. If they can't get parts for my TV, how would I know they could refurbish a different TV? The trust was damaged and I only wanted my TV repaired. A day or two later, after several more calls to Sony, they offered to give me a new TV (KDL55EX620) for $900.00! Really? My TV is still under warranty and they want me to pay an additional $900.00 for another Sony television? Clearly, it is more cost effective for Sony to replace a TV than to repair it since a new LCD screen runs $1000 plus and the original TV cost me $1300.00! Now, they want me to pay another $900.00 on top of that? This is absurd and Sony should be punished severely for ripping people off with substandard products and service. At this point, I still do not have my TV and I'm out of $1300.00 with no end in sight!

First, I have no television and I spent $1300.00 plus tax for a TV that I don't even have. Sony clearly has no intentions on repairing my TV and it appears that they are prepared to wait as long as it takes until I give in to pay additional money for another Sony product. The additional money ($900.00) for another television may not be much money for Sony, but in these tough economic times, it is a lot for me and my family! The customer service personnel refused to give me any information as to how I can advance my complaint higher within the organizational chain. Therefore, I am sharing my complaint here in the hopes that something will get done to help me and other Sony customers will obtain justice.

In August of 2008, I purchased a 46" Sony KDL-46V4100. We thought, because of Sony's reputation it would be a great investment. I should have done more research. About 18 months after the purchase, we noticed that when we would turn on the TV, there were lines on the right side of the screen. It would go away after about 5 minutes. It progressively got worse. About 4 months after it started, we would turn on the TV to a black screen and after 5 minutes, the picture would show up, still have lines, blurry vision on the right side and then after about 10 minutes, it would be fine.

In September, it got even worse, the black screen would stay for about 25 minutes and we have to turn it off and back on over and over again until we have a picture. Except now, the blurry double vision never goes away. I contacted Sony 2 times. The first time, all I got was frustration. I noticed that there were a ton of similar issues online. I tried updates to the TV and it didn't make a difference. Last week, I spoke to Kathy with ID# ** at sonylistens@am.sony.com. She was helpful at first, by sending a repair technician out to my home and assessing what was wrong. He immediately knew it was the panel and said that it was very expensive to repair. I then got a call back from Kathie and she said it would be about a $1,700 repair.

Call me crazy, but if the panel costs $1,700 and the TV only cost $1,600, wouldn't Sony be losing money? She said that all they would offer me would be a KDL-46EX720 for a whopping $898 plus Tax. Why would I buy another Sony product? She told me that TVs now just don't last like they used to. Really? Then, why are they so expensive? She didn't seem to care and didn't want to give me any information about her supervisor other then her name was Jackie. No ID# or anything she said that she was at the highest level of escalation and nothing cold be done. How does a multimillion dollar company make such ** products?

Christmas of 2009, I bought a Sony 40" Bravia LCD TV, Model # KDL- 40W4100. Within 18 months, my TV starts turning itself off and the red light on front blinks 14 times. After having a TV repairman look at it, he said it had to do with the t-con panel and Sony did not sell that part separate. It came with another part, which would end up costing me $1,100.00. That's what I paid for the TV! I have seen a lot of postings for this problem. No one at Sony seems to want to help with this problem.

Inspired by the experience of Terry of Gloucester, VA, I wrote to Sony about my TV that had its LCD panel go bad. I have spoken with a representative and have completed your survey. Still, I must officially register my complaint about your product. My wife purchased the television at Christmas 2009 as a surprise gift for me. For good or ill, she did not purchase the extended warranty. Now only four months after the warranty expired, I am having problems that prompted your recommended repair facility to recommend just buying a new TV. Specifically, the LCD panel seems to be shot --not a technical term but that seems to sum it up.

As I said, my wife did not purchase the extended warranty. When I researched the problem online, I discovered that quite a few of your sets have had this problem. One contributor to ConsumerAffairs.com said Sony had told him there had not been enough complaints to register this as a recurring problem that might merit special consideration. I know it might not help me, but I am adding my complaint to the list since it might eventually help others. Frankly, when my wife looked at the options, she was impressed with Sony's record; somehow lasting only 16 months was not what she expected. Thank you.

Mr. Howard **, I behold a last ray of hope which is why I decide to write to you. Kindly ponder pensively the miseries I have been suffering at the hands of the so called multinational giant (Sony India). I purchased a Sony TV set (40EX720), from Sabharwal Electronics Dwarka Delhi (India) on 18/03/2011 for Rs. 83000/-. I send 13 emails but received no reply (which was addressed to top officials of Sony India including Mr. Tamagawa **, Mr. Sunil **, Mr. Umakant ** and Ms. Vineeta **. Four unattended letters addressed to Mr. Tamagawa **, Ms. Vineeta ** and MD, sent by registered/speed post to Sony India corporate Office: A-31 Mohan Cooperative Industrial Area, Mathura Road, New Delhi-110044.

These grueling steps were taken to apprise the service department of Sony India about the malfunctions (Hazy, Blurred and ghostly picture even on HD channels, non uniform distribution of the backlight over the surface area of the panel and faulty motion flow) exhibited by the TV. After a tiresome follow-up, an engineer Mr. ** visited my premises on 27/03/2011 to examine the TV set and explicitly agreed to my complaints that the back light intensity on the panel is highly heterogeneous owing to which the picture quality is very poor, smoky and hazy in patches.

Mr. ** asked me to request the company to refund the money incurred for, this particular model of TV is newly launched with new circuitry and all TV sets of this model are governed by these facts, hence replacement of the TV would not solve the problem. He asked me to pen down my comments on the Job Sheet and demanded the photocopy of the invoice and the warranty card to expedite the refund process which I did with alacrity.

An executive of Sony India provided me the contact numbers of service engineers Mr. ** and Ms. ** and assured me that one of these officials will coordinate with me to sort out the problem. As expected, there was no response from these engineers for a fortnight and exasperatingly I tried these numbers innumerable times but never clicked. It seems that these contact numbers are meant to befoul the grieving complainants. Moreover the main board number ** is not meant for the customers.

I received an unnamed mail from Ms. Vineeta ** on 05/04/2011 in response to my complaints. I was shocked to look at reply from a senior official of Sony India. She proclaimed in the mail that some Mr. Naveen ** of Sony India had visited my premises to examine the TV and found it in order. However, I emphasize that no senior official has ever inspected the TV set except Mr. ** whose observations I have already narrated in my several mails to Sony India. I never expected that instead of initiating remedial measures, the unprofessional, incompetent, rude and arrogant officials of a demented company (SONY INDIA) would get the shelter of lies to harass a bereaved customer.

As a matter of fact, the TV set is faulty which can be verified anywhere and anytime. Moreover, there is absolutely no question of relying on unethical, ailing and dishonest Sony India which firstly sells a defective TV in lieu of exorbitant price and later throws 38 complaints of a grieving customer into a heap of garbage. I therefore request you to intervene into the matter and help me obtain refund of amount I incurred on this defective TV of Sony India.

In 2005, we purchased a 55 inch Sony rear projection TV from Circuit City for around $3500. The optical block went out just shortly after we go it. Sony replaced it because it was still under warranty. Now it has gone out again! It's a piece of junk! Blue blobs and stars are appearing in the left side of the TV and everyone has blue face. Sony is not going to do anything about it. From reading web posts, it will cost around $1200 to fix.

It is a design flaw. The blue optical block is located closest to the lamp and over heats. It will only do the same thing if I fix it. I was also told that it was a fire hazard. I think Sony should be made to recall the TVs since it will only go out again even if I fix it. At this point, I am out $3500 plus stand $400 for a piece of junk I can no longer watch.

This downfall of Sony quality goes back to at least 2003 in my experience. I bought a base model Sony 27-inch flat screen CRT set in March of that year. We loved it so much that we bought another six months later, this time the higher-end model. Few on this BB will be surprised to learn that the cheaper set is sitting in front of me eight years later, working well. The more expensive model had two minor repairs that set me back $125 each, a total of more than half the purchase price. Then the power surge relay got to be temperamental and it was hard to turn on the set, though it worked fine once it was on. I left it on for six months, day and night, but then we had to go away on a trip. Darn thing never turned on after that.

Instead of spending yet another $125 for this very minor fix, I gave it away on Freecycle to a guy who was feeling lucky. These are such great sets when they're working, and when you're in the showroom, nothing beats them. But this dependability issue is going to hurt them in the long run. I bought a Sony DVD player the same year, and at that time Best Buy had a rule that they got to try to fix it three times before they'd replace it. After being without the player for nearly three months, guess what? They finally fixed it right. Gotta say, it's been working ever since, but really, tries one's patience and it has got to be costing them business.

I bought a Sony Bravia KDL-46W5100 from Best Buy in La Grange, IL on 11/29/2009, but didn't invest in the extended warranty (its a Sony!). About 3 months after the one year warranty ended, the bottom 3-4 inches of my screen developed lines; some black, and some bright hues, and other colors, wherever there was an image on the screen.

It also developed perfectly symmetrical round grey spots on both sides of the screen where the lines originate. This all happened spontaneously one day. We went back to Best Buy and they referred us to Geek Squad, who referred us to a Sony TV repairman who wanted $150 just to look at it. We don't have that kind of money (this TV isn't even paid for yet), so we didn't bother having him come out. We did have a repairman replace the MoBo in hopes that would fix it, but it didn't.

Frankly, if the cost of entry to have Sony tell us to get bent is $150, I'll pass. I hope Sony does the right thing here, I used to trust them. We are using the TV anyway. Most of the action in movies and shows appear on the upper parts of the screen, but I can't play most of my PS3 games anymore because most of the information for the game is at the bottom 3-4 inches of the screen.

We purchased a Sony television, model # KDF-E-50A10 in May 2006 at Sears in Kahului, Maui, HI, at approximately $2500. Now, there is a yellow aura that appears blue almost all of the time. It is very disturbing, and even more disturbing is to go online and see the list of complaints against Sony.

I bought a KDL 32 4000 LCD TV two years ago. There was ghosting in the image.Sony said they cannot do anything about the problem. All they wanted to know is if I purchased the extended warranty.

In June of 2009, I had purchased a Sony Bravio LCD flat screen (Model: KDL-52V5100) from Ultimate Electronics. Within the last two weeks, I started to see vertical lines through the TV. We have had Sony Bravio TV for less than two years. We had called Ultimate Electronics and they had recommended a place that would be able to come out and do a diagnostic on our television for $90.00. Jose with Downtown Radio came out to our home on 3/29/11 at 1:30 PM. The service tech informed us that we need a new Flat Panel for our television and gave an estimate of $2,000.00. We do not feel that we should have to pay $2,000.00 for them to get out and have our Sony Bravio fixed (that we have had less than two years).

I then called Sony Customer Relation and was told that there is nothing that they can do for us because they have not had enough complaints from other consumers of this happening and that we would need to purchase a new TV. I have gone online and there are numerous complaints with the Sony Bravio having vertical lines through the screen. Unfortunately, because we have had our Sony Bravio for less than two years; our Sony Bravio should be replaced by Sony. I am writing this complaint because Sony is not willing to stand behind their product, and not willing to replace a product that is less than two years old.

I bought a Sony Bravia KDL52W3000 Flat Panel TV for $2500. Two and a half years later, I started getting lines across the screen, left half of the picture was dark, an orange tint, and the the picture started having ghosting and jumping around.

I called Sony and contacted them via their online chat multiple times. Each time, I was given this big "we're sorry you're not happy, but you have to get this fixed yourself at a repair shop" routine.

A search online shows that this is a very common problem for my TV and that it is Sony's MO to pretend it doesn't exist, though they did at one time grant a six-month extension on the warranty. Six months was just short of when the trouble starts happening and was most likely a strategically planned time period.

I paid over two thousand five hundred dollars for this TV and I expect it to last more than two and a half years, and if it doesn't, and it becomes clear that it is a common problem. I expect Sony to step up and be honest about their defective product and to make things right.

i bought a Sony Bravia KDL46w3000 in 2009. Approx.13 months after using it, we started to experience shadows and bleed over on the picture. This would clear up in a few minutes so it was not hard to deal with. This has gotten progressively worse. As of now, it is like this all of the time. This set was made in Feb. of 2008. I called a local repair shop and was informed that he had 3 other Sony's in his shop experiencing the same problems. i was told that the panel was bad and it would cost more to repair than the set was worth. Sony has been aware of this for several years and they are still putting out defective sets. No more Sony's for us.

I purchased a 40" flat screen TV Model KDL - 40W5100 for $1200. I have been without our new TV set since the power supply went bad on November 28, 2010, two days before the 1 year warranty was due to expire. It is now March 17, 2011. It has been 3 months and their parts department still cannot give an estimated time of arrival for the replacement part.

Although I have been offered an extended warranty on my TV set until January of 2012, it doesn't really matter because I don't know if I will have the TV set back before that date. I am not willing to take their refurbished TV set with a 3 month warranty. Sony has already demonstrated it cannot repair a TV set in less than 3 months. The third option of a $200 Sony gift card is absurd.

Each time I call I get the same story about the needed power supply part; wait until the end of December; wait until the end of January; wait until the end of February, wait until March. 15.

Here is what they say on their website: Sony has a dedicated customer service department to respond to your concerns. Sony believes that communication regarding such concerns is best conducted through personal interaction with our dedicated customer service teams.

Apparently what that means is they put some poor souls on the phone to give excuses and provide customers the run around. I will never buy another Sony product. They are defective, they do not provide any customer service and they cannot be repaired.

I purchased a Sony Bravia Flat Screen TV for $1,200.00 and it is nearly 2 years later and the TV isn't working. I understand that the product warranty is up, but is this business in America? "Here, spend $1,000 only to get a 2-year life. Here, spend your hard-earned money, throw your TV out 2 years later?". I would like some support or assistance with this please. I have not even finished paying the TV off yet and it is already not working!

I purchased a 52" Sony Bravia KDL-52V4100 on June 12th 2009. I purchased the TV at Handy TV in Cullman, Alabama.

In mid-February, a dark streak about 8-inches wide appeared across the bottom of the screen. It looks like a dark tint similar to window tint when you're at a distance. When you move close to the set, you see tiny black lines going across area that appears tinted. I am very hard of hearing and use close captioning to help understand essence of spoken language. The captioning appears smeared and double image. The left side of the letters are super enlarged.

I took the TV to a local shop which charged me a $40.00, diagnostic fee. They determined the screen board was defective and the TV was not worth fixing. They said Sony usually replaces defective televisions by replacing them. I called Sony and told them what the repair person related to me. He said that they could call him if they needed to talk with him. The customer service person got my personal information and told me that they only accepted certified Sony technicians diagnosis. They gave me the only service available in my area which is Sears toll-free number.

I called them and was told that a technician would call me and arrange a home service visit. The technician came Tuesday, March 8th 2011, between 9:00-10:00 a.m. He diagnosed a bad screen panel and declared that the TV would cost nearly $2500.00 to repair. I paid $1499.99, after $300.00 factory rebate. I had to pay another $92.00 for their certified technician visit. The lady I talked with on the phone made it sound like they would do something about my problem if their technician came out and found the same problem. When I called back, I was told that I could purchase at Sears a 55" Sony for $1400.00, and they do not make 52" anymore; or I could downgrade to a 46" for $1075.00. Supposedly, the 55" lists for $3699.00 and the 46" lists for $2999.99. I have looked at televisions on the Sears online store and do not see these particular TV's.

I did not have an extended warranty because I thought I bought a quality product that would last longer than one year, eight months and fifteen days. I think Sony should be responsible for defective products just like car companies and every other manufacturer of consumer products. I will never buy or recommend another Sony product to anyone. They are over-priced and overrated for quality!

It has caused me extreme stress and frustration plus financial hardship. I am a 67-year-old widow that is disabled and my television is my main source of entertainment. I can no longer go to the movies because I cannot hear. I wait and rent DVDs and watch so I can turn the volume up and read closed captioning. I cannot see the captioning on a 25" TV even with my prescription glasses and the volume doesn't go loud enough to hear either. I tried to watch a 25" but could not, I went and rented 55" hoping to get something settled with Sony.

The cost of renting a 55" TV a month is $146.00 and due to my husband becoming sick and unable to work, we had to file a medical bankruptcy. He died three years into repaying the five-year plan. I have paid that off, but do not have good credit as it has not been seven years. I put the Sony TV on 90 day lay away at Handy TV. I did without extras and scrimped to pay for the TV. I could not afford the extended warranty.

Now, I will have to spend money for a TV that I could be paying toward hearing aids; or needed dental work. Being on fixed income and taking 16 prescriptions daily plus other increases in living expenses, I feel shafted by Sony.

Two years ago, I purchased a Sony Bravia KDL 46W4100. I chose Sony because of their reputation for building a high quality product. I was even willing to pay more money for the Sony name. Unfortunately, I have not had a good experience with my product. My panel is now bad. I was disappointed that my Sony TV didn't even last two years but even more disappointed to find out that Sony only stands behind their products for one year.

I contacted Sony customer service about the issue, which has been a nightmare. I had to take my TV to a repair center over 20 miles away just to find out what I already knew: the panel was bad and repairs would cost almost $3,000. I contacted customer service again, who offered to replace the TV with a KDL-46NX810 for $1,175. This was another slap in the face to me from Sony. This TV can be purchased for almost the same price from Amazon.

I understand that sometimes things go wrong. There is no such thing as a perfect product. I gauge the quality and integrity of a company on its efforts to correct these issues. Sony has not done this. I know that Sony has helped others such as offering another customer a KDL55EX710 for $225 + local sales tax. I simply am asking to be shown appreciation for my business and an effort from Sony to maintain my loyalty. I know that $1,175 is relatively nothing to Sony but represents a large investment to myself.

I bought a SONY 3D TV (Model: KDL-55HX800) two months back and now, that TV is showing ghost images. SONY has denied to replace the TV. After several calls, some local technician of SONY distributor picked my TV set and tried to repair it. I am so frustrated with SONY. I paid $2,500 for this TV and now I am frustrated since SONY deceived me by selling such a product. I am thinking to take legal action against SONY. Please check Sony Style support forums for complaint subject "serious problem with Sony-3D TV." I suggest that all victims of SONY products to file a legal fraud case against SONY. It is a fraud against poor consumers who pays so much money and get faulty products. Economical damage worth $2,500 and mental stress worth millions of dollars.

It seems that I'm getting the runaround game and it's more like who will give up the fight first. My KDL 40XBR4 Sony TV is still hanging on my wall for over 10 months and. A repair person, which was recommended by Sony, has seen it twice. First time is when the panel was replaced on 4/10 at no charge.But on the same day, 15 minutes later, it was back to the same problem.

Weeks later, the tech person said that I need inverters and that it had nothing to do with the panel. I was told that I had to pay for it plus labor cost of $468.75. Parts came in on 11/11/10 but again, 20-minutes later, the TV went blank. TV Tech has left before it went out with the $468.75. Then I called to notify them of the problem. Tech person called back weeks later and said that the inverters they have installed in my TV are not recommended, so they have to be replaced with another inverters.

Today is 2/10/11 and I have been waiting for the parts since 11/11/10. I recently called Sony USA 1 800 7669 and talked with 3 agents and they all said that I will get a call between 8-12 hours from the technician who serviced my TV. Three days has passed and no technician called.

I want some kind of action to take place on this kind of unfair treatment. We need to be treated fairly as we all paid with our hard-earned money. I'm ready to fight for what is right!

I purchased a Sony Grand Wega in 2007. It worked good for about 4 months. Then, it had screen problem which keeps getting worse. Best Buy sent out a tech and fixed it. In Feb. 2010, it had the same problem and another tech came out and replaced the mother board, bulb, and everything but the shell itself. The tech said that it would have cost me $1,800 without the warranty. It worked great for another 4 months. Then, it went completely out with no picture, sound, nothing but a red flashing light. The warranty ran out 3 months ago. So, I contacted Sony and got some lady from India going through the script: "turn it on, turn it off, unplug it, turn it on, etc.," with no results. Then, she told me to call a repairman at my cost. Never again will I purchase a Sony product.

I bought a $4,500 TV from Sony in 2007 along with an extended warranty. A month ago, the screen went black. I tried contacting Sony. They directed me to World Wide Tec who only directed me back to Sony. After finally getting someone at Sony to speak to me, they ordered the part needed for the repair of my TV (without even sending someone to check the TV). And they set an appointment for World Wide Tec to come and replace the LCD screen. The day before the set appointment, they canceled because the part was not available. Frustrated after 3 weeks of waiting, I called Sony back. I specifically asked customer service if there were any recalls made on the specific TV model. I was assured that there was no recall. After a quick search on the internet what do I see, a recall on my TV!

Needless to say, I requested to speak to a manager only to be transferred to customer relations. At the end of the phone call, I was promised that the LCD part would be ordered and expedited. If it wasn't received within 7 days and no phone call was made on their part, I would receive a new TV. The wait began and no part or phone call was received. Another phone call was made to Sony. This time, customer relations denied being able to make such offers (even though I asked for the recorded call to be reviewed and gave the reps name). I was told that the part was still unavailable and that I would have to wait 5 more days to receive a phone call about any offers they authorized to make. Five days later, I received a message from customer relations with a wrong number.

After another phone call to Sony, I was now told that costumer relations is allowed to make certain offers without authorization. The only offers are: a $200 Sony gift card, 1 year extended warranty, or a replacement TV. Replacement means a refurbished TV! And since I already have an extended warranty, I am not eligible for an extra year. Also, if I opt for the refurbished TV, my extended warranty cannot be transferred over to the "replacement TV". That would leave me with the last option of a $200 Sony gift card, which hardly makes up for anything!

Every time I speak to customer relations, they all claim to be the "best rep" there and that managers do not speak to customers! I don't understand what type of customer service this is! Half the time, they completely ignore my questions and answer me with statements that are completely irrelevant. Oh, and I did get a fourth option; the replacement LCD screen which could take up to thirty days to receive! It has already been a month that I have nothing but a black screen to look at! Out-sourcing calls is the worst thing a company can do!

On 02/14/2009, we purchased a Sony Bravia KDL-52W4100 from Sony through Amazon. When we received the TV, we were quite happy with the performance and picture quality. Approximately 22 months later, my husband noticed two horizontal ghost lines, approximately 6 inches from the top of the TV. These ghost lines were also located on the right side of the TV. The lines in the center of the screen are 6 inches long and 3/4 inch wide. The right side lines are 3 inches long and same width as in the center. Sony support was contacted. As with all reviews, we were sent from one customer service/tech to another. All customer service/tech reps were not located in this country and were quite hard to understand. Since Sony is recognized as a reputable company and has great TV reviews, we did not purchase an extended warranty. This was a huge mistake to not purchase the extended warranty.

Sony personnel advised that there was nothing that could be done, other than contact a local Sony certified service provider. I do not have faith in the TV service providers in this area. Therefore, my husband opted to look up these issues on-line. After reading several Sony complaint/repair forums, my husband has ordered a T-CON board from ShopJimmy.com. After consulting with ShopJimmy personnel, my husband was advised to take the TV apart and look at the serial number on the T-CON board. Good thing he took their advise, because the serial number was not the same as quoted on several T-CON order sites. To make a long drawn out story short, please heed my warning. Do not purchase this model TV, unless months down the road you want to put up with a hassle from Sony customer service/techs and Sony not willing to assist with any, I mean any help.

I purchased the Sony TV in July of 2008. Shortly after, I noticed vertical lines on the right hand side of my LCD television. Soon after, the TV displayed a delayed picture shadow, ghost shadows and a dark picture. The TV was $1,719.00 and only lasted a little over a year. The worst large purchase of my lifetime. I called Sony in hopes that they would help with the issue. Their response was to have a technician look at it at my expense since the warranty had already expired.

I contacted a technician and they indicated that it was a bad panel and I would be better off purchasing a new TV. After reviewing the many postings on Consumer Affairs with the same issue with Sony Bravia, it is clear that this issue is a factory defect. Sony needs to compensate us in response to this problem. My recommendation to anyone looking to purchase a Sony Bravia LCD TV is to take the time to read the consumer affair postings on their TV.

I purchased a 47-inch flat screen TV on December 2009. I brought it home and while watching, the sound cuts out. I returned the TV to Best Buy and got another one. I brought it home and a day later, sound cuts out again. So I pretty much lived with it throughout the year. I read on numerous occasions of the complaints that the sound cuts out on this model for many people. My sister also owns a Sony TV, a 50-inch. She bought it over 4 years ago. She called and complained that the picture was green and they told her they would replace it with a new 47-inch Sony Bravia, or she could pay 350 bucks and get a 60-inch. Of course, she chose the 60-inch. Why would they help someone who bought TV 4 years ago as opposed to someone who bought their product less than a year ago?

They do have a driver you can down load off their site to a memory stick that you need to plug into the TV, which we did about 5 or 6 times and still yet have trouble with the sound. We paid 1,200 bucks for that TV and have to sit during a movie or a game and the sound cuts out on you. She told me to buy a sound bar. I said what the heck, we can't just use the regular speakers on the TV. I am so mad and will never ever buy a Sony product. Also she couldn't even understand what I was saying and had to repeat my self several times during the call. It's so aggravating! I could hardly understand her; terrible customer service and I need to let this be known. Don't deal with them. What a rip-off!

I purchased a Sony television (model KDL46S4100) from Best Buy in January of 2009. In October, I noticed a problem when I turned the TV on. The left side of the TV was blurry and took about 5 minutes to clear up. The problem has since gotten worse, now taking 20 minutes to clear up. I spent $150 today to have a repairman come to give me a diagnostic estimate. He said my panel had gone bad and needed to be replaced. He called his supplier for an estimate for the needed parts.

The part itself is $1100 and there is another core fee of $2000. The TV itself cost $1200. Furthermore, the replacement part is no longer available as it is no longer being made by Sony. I called Sony to see what they could do to help, and after spending 45 minutes on the phone, I was told that I needed to have an authorized Sony repairman give me a quote. I refused to spend another $150 for someone to tell me that I need a new panel. After reading through the many, many comments and complaints, it seems that Sony is not willing to help or replace the TV. That said, I will never buy or recommend a Sony product ever again.

You would think that a name brand product would last longer than 18 months, or at least have a solid customer service policy in place to keep their customers happy. Please contact me if a class action suit should be filed.

I bought my Sony LCD TV KLV32 for almost PHP50K with home theater last October 2008. After 2 years and two months this December 2010, my LCD TV went negative picture. I brought the unit at a local service center (and of course, out of 2-year warranty) they told me that the harness connector and the panel needs to be changed to the tune of PHP27,900. The same amount of a brand new LCD TV 32" today. As I was a believer of Sony products when it comes to durability before, I was so disappointed with Sony now. So consumers, beware! Sony is not like the way we used to believe when it comes to durability. It's like we are just buying the name! I'm planning to buy a new LCD TV rather than spend the amount for repair and definitely, it's not a Sony ever.

The staff would not accept the e-coupon Sony issued. Even though the coupon explicitly stated that it can be redeemed at any Sony Style retail location, the staff was rude, irresponsible, and incompetent. When I called the Sony website customer service who issued the coupon, they didn't know how to resolve the problem either. They kept saying that it's not their responsibility. I'll never buy Sony products. I'll never deal with Sony because there are many other companies who have much better customer service. Sony doesn't deserve my business.

I bought a Sony KF-50WE620 from Sony in 2004 or 2005 from Costco (records can be obtained if needed) and 2 years later, the optical block failed and we began to get the blue blob issue that so many have experienced. I was unfortunate enough to have been unaware that this was a common issue, and since the TV was technically out of warranty, we did not bother contacting Sony. A couple months afterwards, when our financial status was a little better, we decided to get this TV repaired only to find out that it was 3 months past the recall period.

I gave Sony a call, and they simply offered us the infamous "discount" on a new TV. Of course, money was an issue so we opted not to, and we let the issue rest. We've been watching the disgusting image from our DLP TV for over 3 years now. I should have been more persistent in getting a just solution from Sony. Needless to say, I will never be purchasing another Sony product, not their cameras, not their BluRay players, and definitely not their TVs.

I purchase a Sony TV (model KDL-46XBR4) from Sears. The problem I'm having is the same as other complaints with the TV screen with lines going blank with sound. And now it does not event turn on. We notice this problem a month before one year from date of purchase and we have not used this TV as much and it is in our bed room. I have notice it had some glitch a few months after we purchase this TV and assume it was not to be an alarm with until it started with lines and dark shadow to show up on the screen. I called Sears and they said we needed to call Sony USA, which I have back in March of 2010. I was told by Sony USA to contact Sony Hawaii service and now I'm dealing with ADA'S TV and Electronics, which is Sony's repairs service in my area.

AKA Elect came to see the problem and said I need a new panel. Sony USA was contact and said I could purchase a new panel for $1350 plus tax. I have said no and we battle with this issue. When I have mention will file a complaint to Action Line, this is where Sony decided to see a new panel ship at no cost. The panel came in months after and was replaced, and a few days later it had added another problem to the first problem. The tech came back and contacted again Sony and was told I need another part to be replaced and another month for the part. I was charged for this other replacement part and the labor was for $400 plus. The TV went out the same hour after the tech left.

I called the tech to let them know of the other problem and I was told the part they had replaced was not the new replacement part and the other part is on order and it been now a month past as of 12/20/2010. What made me contact consumer is that I have read most of all the complaints and it's all the same as others and frustrating. I want to know if there is another way for myself to make things go much smoother than dealing with this on going issues! Thanks for your time!

I bought Sony kdf 55wf 655 LCD TV for $2799 + extended warranty 05/17/2005. 2006 this TV had problem with blue dot and blue screen. Since I had extended warranty, I called 2008 best buy and then send tech to see what problem I have with the TV. He told me lamp is bad then he change lamp on TV. I still see the blue dot best buy did not fix problem and I just find out online that Sony been sued by class action lawsuit. Sony offering different model for $225.00 + tax. TV they are offering they sell for $1200.00 at best buy. When I bought this TV, I paid $3200 plus repair 12-07-2010 $305.00 to find problem.

I register my product with Sony when I bought in 2005. They did not inform me the model I buy they had problem in 2006. They did not inform me or Best buy knew in 2008 when they came to look at this problem. Best Buy people tell me that they do not know any problem the people I see online block they think Best Buy and all retailer knew about this problem. I would like to find out if I can take offer from Sony for different model and pay for more $250 since I paid more than $3500 when I purchased this TV.

Please let me know what can i do? Thank you.

I have had an experience with a Sony television, specifically a 46 flat panel (Model: KDL 46VL130) that many others seem to have had. We bought this TV set at Costco in Grafton, WI about two years ago. Confident in the quality of Sony products, we did not purchase an extended warranty. It was a bad mistake! Approximately one year after the purchase, the problem started: in upper right corner, the picture became smeared with double images. After 10-15 minutes when the TV set warmed up, the defect disappeared. I thought we could live with that little issue.

Unfortunately, the situation got worse until finally, the picture became continuously distorted and we could only use this wonderful TV as a radio. We then called a TV repair shop, SolidState TV Service. Without even taking a look at our TV, they said that the issue was with the flat panel, a problem very typical for Sony and a very expensive repair. We called Sony, and their response was that this repair shop is not authorized by Sony and that we have to go to Lancer TV and Video, their authorized TV repair shop. If the problem was indeed related with the LCD panel, they stated, then Sony will pay for repairs.

Guess what happened then? We called Lancer, spent half a day waiting for the repair man and paid $106 for a diagnostic, which took less than a minute to determine that the problem was with the flat panel and that this problem is very consistent for Sony flat panel TV sets. After numerous calls to Sony to their National Relationship Customer service, talking to their representatives Keith (badge #**), John (badge #**) and another John (badge #**), we finally got a response: Sony will not repair our TV because the problem is not very typical and because we do not have an extended warranty.

The solution they offered is to buy another Sony TV with a discounted price of $700, or Sony will cover $900 out of $1,635 needed for repairs. After this exercise, we checked the Consumer Reports website and found out that our experience is not very unique: dozens of complaints for the same problem and very similar responses from Sony. We feel like someone has robbed us twice: first, we paid almost $2,000 for a defective product, and then, based on Sony's requirement for a diagnostic with the false promise of a free repair, paid $100.

Now, we have to choose between buying another Sony TV with the expectation and reliance on their defects free flat panel or to spend over $700 to repair the old TV. We asked a few times if Sony knew about this defect. The answer from Keith (badge # **) was that they are not familiar with such a defect and Sony never recalled flat panels. I do not think I will ever buy Sony products again and would recommend against anyone else doing so, too.

I bought a Sony Bravia 32 inch television. After 6 months, it started intermittently sending out a completely random ear-piercing noise and the screen went completely fuzzy, then the TV turned itself off. If you turned it back on it was okay until some time in the future when it would randomly do it again. This went from once a week to once or twice a day. After much haggling and wasted time/money dealing with Sony customer relations (I honestly believe they were giving me bad information, such as wrong reference numbers to try and shake me off as they have had so many problems with these TVs), I got a replacement TV sent to me.

I returned the defective one. 3 months later, the new started to fail! It's unbelievable!? The picture went all psychedelic and the colors morphed and bled into each other. Now the warranty has expired and Sony says there is nothing they can do!? They referred me to a TV repair shop in town. This is unbelievable. Sony is just a terrible company and they make awful products and offer no support. I gave them $600 for nothing. It's total junk! I will never buy another Sony product ever! And I will let everyone know my terrible experience as well.

I have had a Sony Bravia for 10 months and it stopped showing the picture. I have called Sony to honor my warranty and it has been 1 month and they still have not fixed my TV. And when I call customer service, all they tell me is that they don't have a date to fix my TV yet. Their customer service is straight garbage; I am very disappointed with Sony and will never buy their products again.

I bought a Sony Bravia TV last year. Nine months later, we started having problems with the back lighting. My wife called Sony; they sent a repair guy. He fixed it but the fix only lasted a few weeks and the same problem occurred. We called Sony back; they said it would cost too much for another repair so they sent us a remanufactured TV. It lasted 5 weeks and now it's the same thing and no sound. I am very disappointed. What should I do? I googled people having problems with Sony Bravia TVs and got over a million hits.

I purchased a Sony Bravia KDL-46VL130 in November of 2008 assuming Sony was a strong name for TVs, in addition to other electronics. Boy was I wrong. As of today, 12/10/2010, not 2 years since I bought the TV, the LCD panel has went. I'm receiving bands through the whole screen and colors are completely messed up --extremely bright, almost like picture negatives. It seems like any color using the blue filter is completely messed up. I called Sony and was told that I needed to contact a local service because my warranty was expired, but it sounded like the LCD panel was broken. This was confirmed by a local support store.

Now, if I wanted to repair the TV, it would cost around $1300. I only paid $1800 for it. What a joke. It seems like Sony had a recall on on two models that came out in 2007 (KDL-46XBR4, KDL-46XBR5) for a very similar problem. Clearly, the problem is not unique to those two models. They need to recall all the LCD TVs with this same panel and make this right.

I bought a Sony Bravia LCD 37-inch TV in mid 2008. At the end of the first year, I found I couldn't use the controls on the TV. They wouldn't work. Only the remote would. I rang the store I bought it from and they had it fixed under warranty. Now in 2010, I have another problem with it. When I turn it on, it just loses all power and shuts down, even the standby light. I have to unplug the power cord for 10 minutes or so then plug it back in. Even then it may not go. My record for doing this process is 12 times, well over an hour and a half to get it going. I paid NZ$2500 for it and would reasonably expect it to be trouble free for 7 - 8 years or more. Any help?

I bought a replacement lamp for my sonny XBR1 rear projection television in June of 2009. It is supposed to last 3 to 5 years. Less than one year later the red blinking light marked "lamp" went on and the television went black. I couldn't get any help to explain why a lamp would last so short and I had to buy a new lamp for $250 in June 2010.

Somehow after shutting the TV and unplugging it the one-year old lamp in it started to work again. All along I knew that it had to be something else, but Sony was no help to find the problem. Then in August, 2010 the lamp completely stopped working and I installed the new lamp that I had received and was in its box till then. One month later the same thing happened and now I had a lamp that was in use for only one month and was not working, but it had just passed the 90-day guarantee.

After complaining I finally got a manager to agree to reimburse me for the lamp but I had to send it back in its box with the invoice first and then after they received it they would send me a refund. I called a TV repair place and they found that it was a fan problem and it was fixed. I did as I was told and Sony sent a UPS to pick up the package with my lamp that I did not need any more so I could get my refund. Their "E" number for the pick up of the lamp was E40844713.

After two months I didn't get my refund, so I called them. They said that I was not entitled to a refund because the lamp was passed the 90-day guarantee. So I asked them to then send me the lamp back. They said "No, you are not going to get the lamp back." I said so you're going to keep the lamp and the money, how is that not steeling? They said they just asked to have the lamp sent back to the warehouse and not to get my money back. I don't know how they can tell what was in my mind when I asked them to take the lamp back better than I do.

The lady whose name is "Lou" (ID number **) said that there was no manager to speak to and that I was not to get either the lamp or the money because I was not entitled to either. Even my wife got on the phone and tried to get a reasonable answer from her but she just repeated the same thing. I paid for a lamp $250 for my XBRI Sony television. I sent it back to Sony and they picked it up but did not send me a refund, and will not send the lamp back.

On 6/15/10, I bought two new Sony Bravia NX800 TVs. One of the sets developed a problem in November so we called Sony warranty and they gave us 3 service companies to call, the closest one came out. The set's motherboard was bad so they took the set, replaced it, and delivered the set back. What they did not do is see if the set was working. It has no picture, only a message that no signal was being received. Sony said you set it up and see if it's working. That is not acceptable. Even Best Buy made sure it worked.

I bought a television about 8 years ago. The convergence chip on it has been replaced four times. To me this is a defect; about every 2 years it gets replaced. $1600.00 TV, $700.00 in warranties and a cost of $350.00 to fix it again if I want to keep it.

I purchased a Sony Bravia 46" television on 6-22-08 for $2,114.68 from Best Buy in Braintree, MA. For several months, the TV had been "ghosting" and then had a total black screen when first turning on. Best Buy referred me to a Sony service repair company by the name of Worldwide, 866-856-9897. Worldwide's service tech informed me of the repair needed: Panel $1174.65, BU $366.24 and a power supply $244.44. Upon contacting Sony, I forwarded them my proof of purchase and the repair bill from Worldwide. Worldwide informed me of the fact that they have repaired many of the exact same TVs that were not under warranty such as mine, and Sony has paid for the repairs because Sony is aware of the problem with this model.

After several more calls to Sony, each lasting over one hour mostly on hold, Sony offered to replace my TV with a newer model with a cost of almost $900.00. After four more very long calls, each time asking to speak with a supervisor or manager, every customer relation person that I spoke with refused to further my calls and offered me no other options or assistance. They were simply repetitive in their statements. Now, the TV has two fading pictures on all the time, is completely out of focus and needs to stay on all the time or it takes several hours to even see any image. I purchased an expensive television in good faith. It has been quite a long time since I have invested so much money in a purchase of this kind. I expected a life of several years, certainly not less than two. Sony should be accountable and value their customers. Instead, we have no television, have been given the runaround and have been ignored. I would hope for some assistance with this tireless problem.

In Nov of 09, after a lot of research, we purchased a Sony 52 LCD TV, model KDL-52XBR9-52 for $2,000. Approximately one week before the 1 year warranty was over, the TV started having problems. Some days, when first turned on, it would have double image and lines across the screen, for about 10 minutes, and then it would correct itself. Initially, we thought it was the HDMI cable, the cable box or other devices connected to the TV and it took about two weeks to eliminate all the other possibilities. We then contacted Sony service and were told that the warranty on this unit was over, by one week, and that Sony would not help.

We explained that the problem started a couple of weeks ago, during the warranty period but to no avail. We took the unit to a Sony authorized repair center and found that the problem was the LCD panel. The part was on back order, for an indefinite length of time, and to repair it would cost approximately $2,500. We contacted Sony again and they offered to sell us another Sony TV, model KDL-55HX800 for $1,200. I am obviously not going to purchase another Sony anything ever again.

I bought a Sony Bravia KDL46V5100 in May of 2009 and in October of 2010, the set started showing color banding across the screen. I called Best Buy; they sent a tech, a $150 service call, to tell me that my LCD panel was bad and since the TV was 18 months old, it was out of warranty. He told me to contact Sony because they have had a lot of issues with their LCD panels and this repair may be covered. It wasn't and the only thing they would do is offer me a new TV for $700. Why would I want to buy another piece of junk with the same hardware only to have it fail just out of warranty? No thanks. I will never buy Sony anything again and I will badmouth them to everybody I know. Best Buy was great, they didn't charge me for my service call.

We purchased a Sony KDL-52W3000 2yrs 11 months ago. We called Sony for help. The representative referred us to a local repair company. According to the repairman, the LCD unit needs replacing which he said was a common problem with this TV and has been for several years. He said the company knows about it. To repair the TV would cost $3,000 which is more than we paid in the first place. I filed a complaint with the company two weeks ago and they gave me a complaint number; I haven't heard a thing. After reading the number of complaints about this same problem, I doubt I will hear anything. The company should have filed a recall but didn't. Needless to say we will no longer purchase any Sony product neither will anyone we know. The TV proved to be the most expensive TV we've ever purchased considering how long it lasted. Also the company knew what the problem was but referred me to a local repair shop which cost $80 when they knew what the problem was and could have just told me on the phone saving me the $80.

We purchased a Sony kdl55xbr4 in September 2007. Within a couple of months of having our new TV, the TV needed a new panel due to the TV having blurry images and lines coming across the TV. Sony came and replaced the panel free of charge under the warranty.

Two and half years later, the same problem happens with our panel. World Wide Tech comes again to say that our panel is defective and it would cost us between $2,000 to $3,000 because our warranty has expired. Sony offered us a TV for $1,200 for the kdl55hx800, which is 3D-ready. I am very unhappy with Sony. I paid over $4,000 for a top of the line TV at the time I bought it in 2007. Now 3 years later, I need a new TV because when I bought it, it was apparently defected as World Wide Tech confirmed.

Now Sony wants to sell me another model for $1200, which the 3D sync transmitter or 3D glasses are not included. Also, it only comes with a 1-year warranty, anything else I would have to pay for. So not only did I pay $4,000 for a defected TV, which they know it was defected, but they want me to pay another $1,200 plus tax. I am very unhappy with Sony and they do not stand by their products.

I ended up with a $4,000 defected TV. I cannot afford to buy another TV nor did I expect to do so. It's too soon for only having my TV for 3 years. Sony should replace the TV free of charge, for it was apparently defected when I bought it.

My Sony LCD KLV-32S310A met with a physical damage. The panel was replaced at a cost of Rs13000. A year later, the replaced panel is now showing ghosting, image distortion, dark screen and delayed response time on changing the channel. Now, the service guy says that the panel needs to be replaced again at an extra cost. I am perturbed.

I have a Sony KDL-32L4000 that's about two (2) years old. On start-up, two things appear on the screen. One is the thin, black horizontal line that appears three (3) inches from the top and never goes away. It was annoying until the streaking started. From the line down to the bottom of the screen, it's as though someone smeared the colors evenly across the screen. The smearing clears up once the set warms up. Then, the double images started. There is a double image from the line down to the bottom of the screen. It comes and goes. It's very annoying. At first, I had to look over to the computer screen to check and see if that was also double. For a minute, I thought it was me. I would appreciate it if Sony issues a recall. There are too many symptoms for this to be a fluke. This is just a bad product. I will buy a new television set for Christmas this year, and Sony is not on my list.

I bought a Sony Bravia TV (KLV-40U100M) at Nebraska Furniture in Kansas City, KS around November 2006. The TV worked fine until about February 2010 when I had turned off the TV for the night. When I woke up the next day to turn it back on, the TV stayed off. I called Nebraska Furniture who then transferred me to Sony Corp. Once given the run-around, I was finally able to get a technician to come look at my TV from the local Sony Store.

The technician gave me two different scenarios, one costing $315 and another $385. Telling him to go ahead and just fix it, the technician ordered one of the parts that was supposedly needed to get fixed. But when the part came and he tried it, the TV was still not working. Since then, the TV has just been sitting in storage and I've since just had to buy another TV.

The price it would have cost to fix the TV easily paid for a new working one. Searching the internet, I've learned that I'm not the only one to have problems with this TV. Normally, Sony has great products, but this one is a dud and they should have spent more time testing and fixing its flaws before releasing it. I paid $1600 for the TV and another $70 for a guy to tell me it was still broken.

We bought a Sony Vaio in July of 2010. Two weeks later, it blue-screened and black-screened on us. We called their service center and were told they were sending out a technician to fix it. The technician came out and he said, "I believe it was mishandled in the manufacturing department. I believe you should send it in to their Sony service center."

They send us a box to ship it to the service center. The same day we received the box, and sent it off, they had it for 2 weeks and when it came back it was worse than when we sent it in. When I called I was yelled at by one of their technicians and told that he was not allowed to agree to replacement for faulty equipment. He was yelling so loud I had to hold the phone away from my ear and could still hear him yelling.

When I reported this to the next technician, he replied, "Oh, Miss **, I am so sorry that you were yelled at." I felt like he didn't really care; he was just telling me what I wanted to hear to try and get me off the phone. I called Sony again and they said they were sending another box and to send it back to their service center, so we did. We got it back 2 weeks later and two days later it did the same thing freezing up and blue and black screening.

So I called Sony again and they sent us another box. We sent it in again to the service center. When it was sent back to us, they said it was repaired. Two days later, it blue-screened and black-screened again. This time when we called Sony, they said they were having another technician come out and do the repairs. The girl that came out told us that Sony told her when she received the parts that if what she did didn't fix it, they would have us send it in and replace it.

Well, two days after she replaced the parts and worked on it, it froze up and blue-screened and black-screened again. We called Sony and they told us again to send it in to the service center. This time we mentioned what we had been told about the replacement. The service technician told us they were not authorized to replace the computer only the parts that were faulty. They again said that they repaired it and sent it back to us.

The same day we got it back, it froze and black-screened on us. So we called them and they said they were sending out a box to send it in and it will be assessed and repaired. That brings us up to the current trip to the service center. We called to get a status report on it and asked about the replacement or the repairs, and were told they were going to charge us $400-plus for the LAN switch, stating that they don't cover physical damage. So they said our warranty was no longer valid. I told them to send me back the computer as is because I am tired of fighting with them over it. Now Sony won't honor their warranty and we have a Sony Vaio laptop, paperweight that we paid $600 for.