Complain about a product or service

Sony TVs

Aura of Tracy, CA November 20, 2009

Purcased Sony Grand Wega model KDF-50WE655 on 09/02/05 for around 2600 at Costco. Started having trouble with the picture and called for service. On 03/23/09, I paid 95.00 for the tech to tell me the Blue LCD panel has gone out and the optical block needs to be replaced for an estimated 1100.00. I was told by Sony customer service that there was a recall and I missed it. Apparently it was notified via the web. I am a senior and I do not have access to the web. The daughter is filing this complaint for me. I am now widowed AND out of a TV. Sony graciously offered to sell me a new TV at a great discount. Obviously there is a defect in this models parts. Do I have no recourse???

Jim of colonia, NJ November 19, 2009

Purchased a Sony KDL46XBR5 - 18 months and 21 days ago.The right side of the screen is slow, ghostly and the entire picture is dim. The slow, ghostly problem is as if the right 1/3 of the screen is slow to update. A picture will appear to be in slow motion as it fades away and is updated with the new display. The dim is across the entire display. It seems as if something warms up after awhile and the picture becomes normal. A service tech told me I need a new lcd panel at over 2,000.

At first Sony said that the warranty expired (21 days over) and they would not be able to help me. I continued to call and spoke to another service rep. Sony is "working with me" and will assist with the repairs, but if the cost exceeds the value of the TV, my only option is to purchase another set through SONY at what they consider a "discounted price." I purchased Sony for what I thought was a quality brand, not something I would be forced to replace after only less than 19 months.

Let's see..spend over 2,000 for a LCD TV, enjoy it for 18 months, and be forced to purchase another one by the same company that provided you with the defected one in the first place. Something is wrong here. I think any customer who experienced similiar issues with thier XBR5 LCD TV should come together with a class action suit against Sony.

James of Wurtsboro, NY November 19, 2009

Television model KDF-60xs955 has an opticial block failure rendering the tv useless unless a costly repair is made. Numerous sony lcd rear projections have the blue blob/dot problem and a recall/class action suit was filed however I have missed the narrow time frame for repairs due to my problem just having appeared. Sony will not compensate in anyway to help with repairs on a four year old defective tv. I have also had numerous other problems with this tv unrealted to the current issue and Sony has not assisted at those times either.

Jasmine of Kennewick, WA November 18, 2009

I purchased a SONY Grand Wega in 2005 and 3 years later it starting having the same blue blob everyone is talking about. I paid nearly 4500 for it and here I am 3 years later in need of a new TV. I Googled the problem and found out I am not alone. So many people are experiencing the same problem. How can SONY get away with this?

Jason of Tigard, OR November 17, 2009

Never buy a Sony Wega TV! The company is refusing to honor its extended warranty that it failed to notify registered consumers of and their TVs are breaking down in the 1000s. I have a 60 inch Wega with a bad optical block. Sony wants me to pay 75 for a "diagnosis" and said they would put 600 toward the repair. Stay away from anything Sony. They don't stand behind their product.

Ron of Sioux Falls, SD November 15, 2009

I purchased a Sony Grand WEGA TV KDF 42WE655 in June of 2005. The Optical block in the set has failed and sony is now refusing to do anything about it. The optical block or light engine is a known high failure component in virtually all Sony rear projection TVs. They have extended warranties on the other series of sets and did on the series that mine is in but discontinued that in DEC 08. Repeated calls to Sony have yielded no results not even an offer to pay part of the cost of replacing the optical block.

CHERYL of JACKSONVILLE, FL November 15, 2009

The 55in. Sony Grand WEGA LCD Proj TV we bought in 2004 has a blue spot that has increased to the point the tv can't be watched. After Googling the issue I have found tons of people with the same problem. To make it worse; Sony, aware of the issues, extended the warranty for a "short" time, however customers were not notified of the issue or extension. The are settled and pending class action sts for various models. The repairs are more than a replacement today, although we paid a LOT for this tv. How can Sony admit there is an issue and not notify it's customers?

Donna of Brookfield, CT November 14, 2009

I own a Sony Wega 55 In television that is less than 5 years old. It has been rebuilt once less than 2 years ago. As soon as my extended warranty was up, the television started experiencing the same "BLUE BLOB" syndrome that had occurred originally. Upon researching this problem, I found out the Sony is willing to do nothing about making reparations for these TV's. They knowingly sold defective sets to the consumer and for 3200 I would have thought I was buying a quality product with a good customer service support network. I found that to repair this piece of junk, it will cost an additional 1200 and no guarantee that the problem will be permanently fixed. There are hundreds of us who have the same problem with no one to assist our concerns. Please repsond with any ideas as to how we can get Sony to fix this situation.

marcos of el monte, CA November 12, 2009

Bought a sony tv paid about 4000 and now i have the same problems like everybody else.Blue lines , the tv is a kdf-70xbr950.Called sony and they told me that i was on my own. SHAME SHAME ON SONY.BEWARE OF SONY PRODUCTS.

Dave of San Bernardino, CA November 11, 2009

On 9/7/06 I bought a Sony KDFE50A10. On 11/25/08 the unit went out and my 5 yr. Sony extended service covered it. Now it has blue haze at the top sides and is going more into the middle of the screen. Having 2 more years on the extended service plan I call Sony for repair. Very long story short I am told that there is not enough money left on the service to fix the tv, because the first repair was so much, the main board went out, and now it's the light engine and it cost to much, so here is a "BUY OUT". Here is 600.00 of the 2000.00 I spent and go buy another tv.

Well as you all know you can't buy a 50" tv for 600.00, so I am without a tv now. It is really hard to see though the blue haze. 3 1/2 years for a tv that should last 7yrs or a lot more is not right, and after 3 days and countless hours on the phone SONY DOESN'T CARE. Well SONY get this I will never have another SONY in my house, or say anything good, and I have alot of friends and in this day and age you would think SONY would stand behind there stuff of only 3 1/2 yrs old. Guess not. I have alot of Sony in the house but when it goes I will buy another brand for 1/2 the money.

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