24 Hour Fitness Reviews

This Cypress 24-hour gym men's locker room and shower area is so disgusting. I've been a member of this gym for over a year and every time I come in to work out and then take a shower the showers are filthy, the showers heads are broken. I've complained to management about work orders for these showers and bathroom areas and nothing has been done.

On 10.08.26 I visited 24 Hour at 336 N Sunrise Ave, Roseville CA 95661 about 10 o'clock. Was harassed by Martina the manager for wearing shower cap and was not allowed to enter shower. Experience from hell with this one

I want to give a big shout-out to Emmanuel and the entire night team at Pelham Manor 24 Hour Fitness. They always do a great job keeping the gym clean, organized, and welcoming, even during the late-night hours. Mr. ** is friendly, professional, and always willing to help. You can tell that he takes pride in his work and cares about the members’ experience. He deserves recognition for his hard work and dedication. It makes a big difference, especially when working out late at night. Keep up the great work. Thank you so much, Mr. Emmanuel.

Shower, hot tub, locker all stinks and dirty. Poor maintenance!!!

The 24 Hour Fitness on PCH in Hermosa Beach is big, but poorly maintained and dirty, especially in the locker room and showers. I have been going there about a year and have yet to notice the locker room floor ever cleaned. The showers are disgusting, moldy, dirty messes that don't ever seem to be cleaned and only rarely do they fill the soap dispensers. For instance, one shower has had old Band-Aids, clumps of hair, shampoo bottle seals, and other trash like the trim ring for its nonworking shower valve on the floor without cleanup for now over two weeks. The showers all have black mildew in the grout so thick you can scrape it off with your fingernail.

This not 24 Hour Fitness continues to disappoint even after several new managers. 1. Still do not open on time. 2.Still do not keep locker rooms clean and replacing essential s such as toilet paper soap etc. I believe this is the dirtiest club in Sacramento. 3. They do not clean or maintain there equipment. 4. Of course worst management ever.

I was a member at 24 Hour Fitness's Mission Viejo, CA location. I was charged double the annual amount that had been represented to me for my membership. After I disputed the charge, 24 Hour Fitness refunded half and then canceled my membership without telling me. They kept $215.88 while providing me no continuing membership in exchange for that payment. Every time I call, email, or go in to speak with someone, I’m told something different or that they cannot help me. I’ve been repeatedly passed between the gym and corporate without a clear explanation or resolution. Be very careful when signing up for a membership.

** is the front desk guy at the 24 Hour Fitness on Peñasquitos Blvd in San Diego CA, club number 781 at 3:30am when I normally come in. ** helped me with a scary situation. Yesterday a man pretending to be running around the parking lot followed me to me car and removed all his clothing from the waist down. When I got into my car He then stood in front of my car staring at me as I called the cops. The cops never came but ** came outside and confronted the man who he had dealt with earlier in the evening and got him to leave. The police never came but at least ** and the security guard was here to help. I am so grateful for them.

Awful, nasty, unmaintained, bad smelling, unclean, very unsanitary, rude people club. Staff doesn’t care about anything. Broken equipment. My family and I are afraid we will catch a bad disease from the showers, so we don’t use them. There’s growth on many surfaces which is most likely bacteria. Don’t even think about using bathrooms. People sitting on machines and not using them. Too much money for a club that is similar that you might find in a devastated third world country! Stay away and be safe! Take a tour before you join to see for yourself.

Been here for 30 minutes. No staff at door or counter. No one can get in.

This review is specifically regarding the Mission Hills location and my experience using the pool facilities there. I have been a loyal member and regularly use the pool for lap swimming before work. Recently, I had a very upsetting experience involving another member in the lap-swimming area. I was later falsely accused of behavior that never occurred, and despite management reviewing the video, I felt my concerns were minimized and dismissed.

I'm now a big fan of the Kessler Park 24 Hour Fitness gym on Ft. Worth Avenue in Dallas, TX. There were sometimes issues with cleanliness during and after COVID, but ever since Shakila came on board a year or so ago the place has improved significantly. There is a ton of cardio equipment so I never have to wait, even during peak times, and what is there is well-maintained. I *love* the 24-hour availability!

They are very good at stealing your money - if you choose this club go month to month. If you need to cancel like I did you won't lose a whole year's membership fee because the cancelation cleared two days after the membership auto renewed.

You are not allowed to use 8, 12, and 17 pounds free weights at this location in Antelope, Ca UNLESS you upgrade your membership???? I did that and I’m still being harassed by the front desk lady Alexandria!!! I specifically use these weights at a bench and in front of a mirror so I can see my form. I’ve been working out this location for 25 years with no problems. She says, "If you want to use these weights, you have to stay in this room where they are stored…" Mind you, there are NO BENCHES OR MIRRORS…. Make me understand??! This is not guest friendly. The General M just ignores and sides with her. Please help Owners!.. president of company.

24 Hour fitness (Issaquah, Black nugget road) is great until the time they make you a member! After that, the only goal is to make more money. I joined as a member in November 2025. At the time of my enrollment, my membership explicitly included a 1-hour personal training session. I could see this session available in my app and intentionally waited to schedule it until I had established a regular gym routine, ensuring the session would be as productive as possible for my long-term fitness goals.

The recently renewed 24 Hour Fitness Sunnyvale offers some new machines and a clean well outfitted environment. But a knowledgeable trainer like Bryce, who knew exactly what I needed to do to meet my goals, really made all the difference for motivating me.

I have always wanted to participate in a Zumba class, and I’m glad I finally did. Ms. ** is a fantastic Zumba instructor. Her dance techniques electrify everyone in the class. Although her classes are supposed to last an hour, she always lets us stay longer. I truly recommend her; you will love her as much as I do!

Scott **, General Manager is discriminatory against handicapped individuals; The bathrooms and pool areas are FILTHY MOST OF THE TIME, moldy and never cleaned well at all!

Glendora Gym needs New management. Gym is extreme not maintained.

Irvine jamboree. Half of the treadmills out of order. Take your business elsewhere. Terrible operation. No one cares! Management is aware of the equipment but there is no follow-through. Maintenance people need to be fired for not doing their jobs. The equipment needs to be replaced with some equipment that is more reliable.

I started training Summer 2025 with personal trainer Ryan ** at the 24 Hour Fitness location in Irving on Market Place Blvd and I am so thankful I got him as a trainer. I have noticed a huge change in my body toning, weight loss, strength, and overall health. When I originally started my training, I wore a size 8 to 10 in my pants and skirts and now have gone down to a size 0 to a 2. My shirt's down from a large to a small. Not only have I noticed a lot of muscle definition but others have noticed how toned my body is getting. Additionally, I have noticed a huge difference in my outside activities such as yoga. I have become a lot stronger and my endurance has increased a lot. I highly recommend Ryan as a personal trainer. Thank you Ryan **.

I been a 24 Hour Fitness member for 11 years, been so many other locations, all other crew members are nice except the one located at Chino Hills Parkway, the manager name Joseph is a jerk, very rude and reckless, talking with harsh tone, and saying: he is the manager, the other members whatever they say doesn’t matter. Even threatening to cancel your membership with no reason. Terrible personality. Ruined 24 Hour reputation. Bad attitude, suggest avoiding talking to him if you have questions, talk to others might be good and easy.

I was with 24 hours for over 5 years. I paid annually with them. And I cancelled my gym membership in December. Now they are telling me I don’t get a refund from December 2025 to June 2026. Because of the terms and conditions. That’s bullshit. I haven’t stepped foot in 24 Hour since Dec 3,2025. And I can’t get my money back. That's bullshit.

I’ve been a member at 24 Hr for five years, and the facility and equipment was in need of some TLC. Well, they are under new management, and you can see it, and feel it. Leadership matters!

I was a member for a long time and the gym was a mess. The jacuzzi sauna area was nasty, the bathrooms were filthy and there was way too much broken equipment that was never fixed. Then I went in to get the free membership offered through the Silver Sneakers program, they signed me up and STILL took my money, now I'm having to fight that. They don't answer the phone, the automated system for Corporate just hangs up, no person available at all. It's a mess.

I have been a member for 33 years and this is the worst condition I have ever seen the gym. Half of the equipment is broken. Has been for months. There is only enough equipment for half of the people that show up for group exercise classes. Management refuses to buy any more, which leads to people hoarding weights. The floor and mirrors and bathrooms are filthy.

Destiny is great! She deserves a raise. I’m only writing on behalf of Destiny. Don’t know about anyone else here. They all gave me the stink eye except her. God bless her. Only con is this place is a little warm for my liking.

Brian is an excellent trainer. He really listens to you and designs your workouts with your needs and goals in mind. He is knowledgeable and friendly, and you with proper form for growth and management.

Been a member for a long time. New ownership now. Went in today, three disinfectant bottles & no towels. Paper towel available. Must have been half a dozen by the treadmills complaining about the disinfectant and towels taken away, Disgusting to say the least. Just what I want to do is get on a piece of equipment AFTER someone sweating all over with little or no way to clean. Going on the cheap.

C.O.

For years I had a 24 Hour Fitness all-club lifetime membership that was cancelled by a club in Littleton, CO (Kipling) that I had not visited in many years. On 10/19/2025, when I was notified of the pending cancellation, I tried to call and use the “Contact Us” website messaging system to reach the Kipling club to stop them from cancelling my membership. I never received a response. I called the club I have been using for the past several years in Castle Rock, CO and they initially told me they would transfer my membership to them. Then, when I tried to use the Castle Rock Club they told me they would not transfer my membership.

The Lynnwood WA location has a constant foul smell of urine odor throughout the men's locker room. No one ever cleans and the showers have mold and broken tiles throughout. Cleaning staff is never around.

I joined your gym in November 2024; I attended 1-2 times. It was nearly impossible to find parking. It usually took as long to find parking as it took to work out. So, I called the guy who sold me my membership and expressed my unhappiness and asked for a refund. Which he declined, I express my displeasure and told him I would not be back. I just saw on my credit card statement 11-01-25 a renewal fee of $275.88 and an additional charge of $16.00 for which I don't know. I am requesting a refund and cancellation of membership. But when I called about this matter @9 am, the sales Mgr. said he would call me back. He never did.

The manager from 1850 Ocean Avenue SF this morning spoke Spanish to me just to make me feel that I’m not good enough to deserve his time to try the installation because he thought I can’t pay for the membership. I told him With that attitude I can go to other Fitness and he said you can do whatever you want. I can’t believe you still hired this kind of people!!!!

I would like to say that 24 Hour Fitness has some of the best staff I've ever worked with. Josh at the front desk is amazing and always has a kind word to say to all who sign in. The staff who run the classes are great people as well!

The 24 Hour Fitness in Castle Hills, Texas has gotten steadily worse over the years. The pool and hot tub are typically filthy as are the locker rooms. There have been numerous incidents where the pool was closed because someone defecated in the pool. It’s disgusting. The management has no regard for customers especially those who’ve been there a long time. They are of no help whatsoever when you have a problem. When I wanted to contact corporate to complain they gave me a non working number and refused to be of any help. I had a lifetime membership but won’t be going back to such dreadful unsanitary conditions.

I want to take the time out to think Ms. Monica for all she does here at the 24 Hour Fitness location in Mansfield Tx. I see her working hard, cleaning, restocking and always doing it with a smile. She is an awesome person. Thank You Monica for taking good care of the members.

24 Hour Fitness seems to keep any information regarding Regional or Executive managers secret, as there is no one to discuss this with. I have many pictures I can share. There is such a cloak of secrecy that no concerns may be addressed by an authority with more decision-making and problem-solving skills and the ability to enact change! I am a member of Silver Sneakers

I just had the worst experience with a customer service representative named Rakisha at 24 Hour Fitness. I was a member for over 30 years, need I say more. I was hoping for a little flexibility but got nothing.

Really useful gym. They have good hours of availability (no not every location is 24 hours). The equipment is good, usually relatively new and maintained but not cutting edge. The best thing is they have a lot of locations so really great if you travel a lot. Price is fantastic if you are grandfathered in to some of their old deals but for new people a little on the high side. For me one of the things I liked best is they have a pretty mature clientele so pretty controlled environment.