Consumer Complaints and Reviews
I read some of these complaints and find it amazing that people don't bother to read an agreement they are signing but then have the gall to complain and talk about taking someone to court for what, expecting them to commit to what they agreed to and signed. Give me a break. What are you gonna tell the judge when he ask "did you sign this agreement." "Yes but I didn't read it and now I want to complain." What a joke. And where do you think these owners get their income. Do you complainers go to work every day and then if were told "oh sorry no paycheck today" would that be ok. I think not but you want a franchise owner to work for free. Do you realize these owners may "own" their club but they are a franchise and have rules, lot of rules they are legally required to follow. Of course not because you are just a complainer, poor me, poor me. Suck it up and get a life. Take responsibility for your own actions.
I am filing a complaint with 2 Curves locations in Matthews, North Carolina, and Indian Trail North Carolina. I first started going to Curves at the Matthews location in May 2015. At the time my self-esteem was poor, for the first time in my life I had a belly, I was working as a Live-In Caregiver helping the gentleman's wife care for her husband who had multiple physical and psychological issues. I had started the job in late December so began making Christmas treats, cookies, fudge etc. He was able to help me with unwrapping Hershey Kisses and Rolos. Of course I ate all the treats and when the weather got warmer, could not fit into any of my shorts so decided to join Curves and was greeted warmly by a coach, getting a baseline of weight, measurements etc. I went on my days off, Wednesday and Saturdays. It took me awhile to learn all the machines and liked the balance and dance classes.
Every time I came in and swiped my card it said: "See your coach," and got nothing but evasive answers, oh she was going to try and get everyone on the same schedule. This went on for months and I thought what am I paying $44.00 for, one coach said, "You can weigh yourself anytime," never measured or weighed to see if I was making any progress. Then one day as I was driving over to my old neighborhood I noticed a Curves in a shopping center, in the corner, not very visible, except I noticed balloons and thought I would stop in there. I explained my predicament and decided to change location and go to the Curves in Indian Trail, North Carolina. Unfortunately I was only able to attend this Curves a few times, I was working longer hours, not getting my days off, then find out I needed 2 medical procedures in September and October.
I called and spoke with the owner who said I needed a letter from my Dr to show proof I could not work out until I fully recovered. I also called the owner and let her know I had lost my job in October because my client became a danger to himself and others. The money I had in my savings went very fast, having to get a storage unit, pay the rest of my bills and staying at Extended Stays because I really did not want to go back to a friend's house who had helped me in the past when I was having financial difficulties, this did not matter to the owner, they don't care what is happening in your life, the bottom line is the monthly fee. The contract says 2 different things also, that you are to give a 30 day written notice, but also states some mumbo jumbo about giving a written notice no later than the 3rd day from the time you signed up a year earlier, which one is it?
I was appalled when I finally read the contract, they will keep billing you even if you die! Go after your estate. This place preys on vulnerable women who want to get back into shape. It's horrible. I should not have that $ automatically taken out of my account in June of 2016, but because I didn't give a written notice. $44.00 a month is a lot of $ to me right now, I have had to move clear across the coast where my wonderful family has been helping me out, otherwise I would be homeless, does Curves care, he'll no they don't. They will after I take this higher if my account is not credited back to me, it really helps to have a lawyer in the family. Curves is pure evil greed.
When I workout, I focus on working out. The Curves in Jasmine Square in Ocala off 200 is "different." They count how many times you go around the circuit and let you know if they think you go around too often, they will tell you when they think you need a haircut, if you stayed in the restroom long enough to wash your hands several minutes, and it goes on and on. They will talk about you when you're not there because others would relay info to us.
Also, this is Florida. The owner feels turning fans on cools the gym. For $40 a month I expect a cooler gym. It is hot pretty much year round and never the temperature other gyms keep it at for motivating one to really workout. My friend and I were paying almost $40 month when other local gyms were 2 annual memberships for Too Your Health for $99 and another gym charges $10 a month. We are now members of the Dunnellon Too Your Health and we don't know why we waited as long as we did.
I have been using Curves for about 10 years. I love it! The Saline, Michigan Curves has well trained, caring coaches. The other members are friendly and caring also. We laugh together, share each other's problems, and support each other through life's joys and tragedies. I love the workout and would go every day if I had the time. I especially enjoy the key tag feature - it makes me push my workout to its full potential. I also love the new workout classes between circuit machines -especially the Jillian Michaels. I have become so much stronger using these workouts. When I started I could barely do one push up and now I do 10! I can go in tired and depressed and come out rejuvenated and happy!
A friend of mine and I decided to join Curves in Oct 2015. I asked the then owner, Drew, two simple questions 1) Is this location in risk of closing and 2) Is this location in risk of being sold? She assured us that we had nothing to be concerned with. So after reading contract, we joined. Just prior to joining I had rotator cuff surgery in my left shoulder due to a car accident. She understood (she said) and encouraged me to do machines in the circuit that would not do any damage. This is when she said they have a walking class that a lot of the ladies really loved. That was very good news to me for cardio. So we joined, but I had done my research and did not want them to have my bank info so I paid for a year in cash, and she did discount my fees for paying in cash.
The walking classes were scheduled in the day and there were quite a few of us that attended. Basically it was putting in Leslie Sansone DVD's and do the walk in the center of the room. It was AWESOME!!! Great cardio and we always encouraged each other to finish! Fast forward to Nov 2015. I had the bad luck of falling down a 2 story staircase in my home and broke both my shoulder and elbow in my right arm. Surgery, metal screws (23) and metal plates (4) and no working out of anything per Dr. orders. I got the letter from my Ortho Surgeon and my friend turned it in. "No problem" said Drew when I called to confirm that she had my letter. She stated my membership was on medical hold until my Dr. cleared me. Late Jan 2016 my Dr. cleared me to work out lower body only. That was OK with me because of the walking. Very happy!
The my second week back I overheard Drew saying that it was her last day because the gym had been sold. That was one of my questions she LIED about when I joined. So the new owner's (wife) was there one day, I tried to introduce myself and she abruptly told me to fill out a questionnaire, she has no time to "chat." OK. Negative impression. Then I was out for a week because of medical complications with my elbow. I returned after their "Grand Reopening" and I was pretty sad at the changes. Some were positive, but for me, most were negative. The was no more walking classes... No discussion. When I told him I needed the cardio, he said I'd get a better workout on the very flimsy rubber mats (already curling) between machines and I would be shown how to do this. One of the leg machines was gone. Told by Mark it was not safe because it caused some people pain.
I'm thinking come on ladies! If it hurts don't do it! I don't need him to tell me it isn't good for me. So that is one less machine I can work out on. Never once during the hour I was there nobody came to talk with me about the mats. AND Mark told me he will be there a lot. What happened to "this is a gym for women?" I am not the only one frustrated. There were 5 other women who left angry just during my visit. There is one funny thing about this... The sign posted in the bathroom that states in part "We have no intention of eliminating the things you like." You already did! Which brings up the fact that the bathroom itself has no door. The cubicles do, but not the room. Where will we change our clothes since there is only 1 small space with a curtain? Not enough.
Also, will he be using the ladies room, and who will do the measuring? I give this gym 6 months, a year at most and it will close for good, which is a shame. I am now looking at other locations and buying Leslie's DVDs on eBay. I thought I had done my research, but Mark even stated that Drew had this up for sale for 2 years. In one word: UNACCEPTABLE! I am not happy with this gym in Meridian Idaho!
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I'm in college and needed a job to pay for school and since my mom comes to Curves, she recommended coaching to me. May I point out, I love the idea and the program has worked for my mom for years. I met with the owner and she was very nice and gave me the job on the spot. Here's my problem. School is expensive and I don't get very many hours. 12 hours a week is the most I've gotten. I'm struggling to pay for school, gas, and other expenses I have and she's refusing to give me more hours. My next problem is the training process. It's about 140 hours of online training. They didn't go into a lot of detail about health and fitness. Yes they did go over the machines and how to weigh and measure. But most of the training was marketing and how to sell a membership which is fine but that was the majority of it. Not what Curves should really be about which is losing weight and staying healthy.
My last problem I'm expected to partake in the workout program. Our hours are 7:30-12 and 3:30-7 Monday-Friday and 9-11 Saturday and if you saw my daily schedule you would want to take a nap. I have joined a 24-hour gym because they are open at a convenient time for me. Honestly if the hours didn't suck so much I would utilize it more but I can't because we're not open when I can come and I know that's the case for many ladies that have come to me and said they wanted to cancel.
I had started my membership in May 2015 because I wanted to get back into a routine fitness routine. I had met the owner of the local Curves gym at my place of employment and she encouraged me to join. I liked the fact that only women were there and I didn't have to deal with with a younger crowd watching you. Although I felt that I was in better shape than most of the women there I enjoyed it and the other women were friendly and encouraging. As time went on I would want to be more focused on my workout and a certain "coach" would continually ask me questions. I had known her from working in the same hospital about 15-20 years prior and she was now retired from this competing hospital in the same town and we had just opened a clinic the end of January 2016.
The community of Princeton, Illinois was happy that our hospital was bringing a service to the town that the current city owned hospital could not. Other Curves members would consistently tell me how happy they were that our clinic had opened. The members of Curves were always very pleasant and I enjoyed talking to them.
One morning I had received a voice mail that the manager wanted to speak with me. I called her back later in the day but she wasn't there so I left a message to have her call me back but she never did. I continued to work out there for one more week until I received a letter stating that my membership was to be terminated immediately. It stated that it was due to my "conduct in the circuit". Apparently there were "complaints" from others that I was "complaining about my co-workers and insulted the town of Princeton". The letter stated that other members were upset about it so therefore my membership was terminated effective immediately.
I immediately called the owner, Robin, to discuss the letter but she wouldn't return my call. I also texted her but she wouldn't respond. I also called corporate to explain the situation and they said that all they could do was to contact her to let her know that I was trying to call her and that I wanted to speak with her. After several attempt, it's obvious that I will not get a phone call. I felt that I had a right to discuss something that I was falsely accused of. I also feel that if there had been any issues, they would have spoken to me about it first before sending me the letter.
This whole experience is ludicrous and it's hard to imagine that ANY professional business would behave like this. I truly believe that I was singled out because one of the "coaches" didn't like the fact that I was working at a competing hospital clinic (Probably it's important to mention that this woman is married to a Doctor at the other hospital in town). Since I cannot get an answer or a response from the owner I feel as if it's the Mean Girls Club from high school. Completely unprofessional.
I had won about 3 months from Steve **. So when my time ran out I decided that I would renew month to month. So when I tried to cancel my membership she said I would owe 50.00. Because I had signed a years contract. I had told her that I wanted it month to month because I knew that I couldn't afford it for a full year. Guess I should have read the contract. Guess that what happens when you trust people.
I was told when I signed up that I would not be charged if I was medically unable to use the gym. My doctor wrote a letter that stated I was unable to exercise until clear by the medical office which has not happened yet. The gym charged me and refuse to refund.
I just can't help but get the feeling that Curves have "lost the plot." The whole appeal of the Curves concept is that anyone could go and not feel out of place and embarrassed. Regardless of age, physical condition or weight, you were made to feel welcome and allowed to work at a pace that suited you without being continually harassed by the instructor until such time as you achieved some level of fitness when you could start pushing yourself a bit harder.
I was previously a member and found that this worked very well for me. Now they are trying to control it too much and compete with the Virgin Actives, etc. by forcing clients to partake in this high impact aerobics concept of Jillian Michaels which they always have at prime attendance time so it's difficult to avoid - if I wanted to do Aerobics I would have joined one of the other gyms!! I have a back problem so I actually cannot do it and am therefore considering terminating my membership for this reason.
Sent email informing owner of cancellation of membership. Took her 3 days to respond. Told I had to send a letter stating reasons for cancellation (had done so in email). I was told my prepaid Zumba card was not transferable to another member ($20). I was told there is a 30 day cancellation policy. I have put a dispute note on my credit card amount as I will fight them taking another month from my account. My loss is minimal at this point...It is the principle! Poor business practices, terrible hours. Jillian Michaels on TV? Really? I can buy a tape and exercise on TV! Presently, it is a rip-off. Poor customer service. Curves is a sinking ship! Join a regular gym and do your own circuit for a lot less money.
I joined Curves located in Glen Allen, VA in March 2014. I worked out several times a week and things went well until the franchise owner (**) stopped coming into work. She was very good at motivating the Curves customers and getting us excited about working out. She left this to her employees which they did nothing. So I decided to quit in November of 2014, but knew that my contract was not up until February 2014. The Curves fee was expensive at $49.00 a month compared to other gyms in the area at $15.00 per month. I wrote a letter the first week of February to Curves to discontinue my contract the 1st of March. They agreed, but charged my account in March and again in April of 2015. I have contacted them over and over again to get my money back and the Manager keeps promising, but as of today I still have not received my money. The company are crooks and thieves and I just want them to give me my money back!!!
I first joined Curves in 2005. It was a great workout for me. I lost weight & gained a trim, good looking body. I felt that I'd achieved my goals & quit going. I fell into my old ways & lost my "curves". I joined two more times but lost interest after I'd meet my goals. I'm at fault and am sorry that Curves has closed. Except for the cost, I thought it was a great gym.
Before reading several reviews on Curves, I thought my situation was pretty isolated. It appears that I experienced very similar situation. I joined Curves in June 2013. After a few months at this particular Curves location it closed. I then transferred to another Curves. I had signed up for a 6 month term. In December of 2013 the owner approached me on the floor and stated my term was expiring that very day. She asked if I wanted to sign up for an additional 6 month and I told her, "No," as we were moving that next month, almost 60 miles away. She said, "Today is your end date. What would you like to do?" I told her, "Just give me additional month as our move date will be in January." She said, "Are you sure?" I said, "Just make it for 2 month max," which would've put the end date to February.
We moved in February. The owner knew full well that I would not be coming back to this location as the drive was just too far to go. My mistake was that I thought that was all I needed to do. Then come to find out a year later, these clowns were still deducting from my account. I called Curves and asked why I was still being charged a monthly fee. He stated that I did not submit my cancellation In writing. I let him that I discussed with his wife and told her only to extend for 2 months. I asked that they refund my money and he stated he could not.
Here's my problem. They had no problem discussing with me on the floor that my 6 months was up -- oh, great customer service there. But they couldn't make a call and perhaps ask me if I might be coming back. Now in reading all these reviews/complaints, I see that this is their (Curves') MO. That's what they do. I really thought they were different, but it appears they aren't. Just another money-grubbing company with dishonest business practices. I will never step foot in another Curves. Bad company!!!
I joined up at Curves Gym on 4 Feb 2015 and paid for one month as a trial as I have back and hip problems. I went 3 or 4 times, then on the 13th Feb I arrived to find a sign on the door that they were closing that day. The owner (**) left her number to contact her. I rang her and she said somebody else was taking over in a few weeks but at a different location. She also said she would refund my payment. It has never happened. I have sent numerous texts to her and she keeps saying she will refund my money. It is now the 10th March and I am still waiting. How can anyone sign people up knowing they will be closing in a week. Absolute fraud!!!
I joined Curves in May 2012 & I was asked if I would like to pay by draft $39 per month & I said yes. I don't remember the exact dates, but I also paid them for a weight loss program. I think $100 & all I got was some recipes & I had to buy powder mixes. Got weighed in weekly & that was about all that was to that. I continued to go in 2 to 4 times a week until I got into health issues. I had Wound Clinic sign paper & I dropped it off. I was awaiting my third back surgery & that was performed Nov. 25, 2013. I noticed I was being charged again & I called them & they reimbursed me about 6 mos. ago.
I have had joint replacement in hand & several other procedures done & awaiting MRIs for my back again. I explained all of this to owner & my husband went in signed a paper saying I will not be back. She owns all three Curves near us & she states that she can't give me the $39 back. It's a matter of her not doing it, not that she can't do it & I think she needs to return this money back to our bank account.
Anything entitled 'Review or Complaint' is going to draw more complaints than anything. So here's a barn burner: I love my Curves. I think the ownership sets the tone and my owner knows everyone personally and is the #1 motivator to why I go. She calls us when we don't show up for an extended period of time. She is our biggest cheerleader. Her hours fit a working woman's schedule. Bottom line, she is passionate about what she does, puts in the work and in turn, her business is successful.
I am fit and toned at 50. Because of my Curves workouts, I am able to hike the South Rim at Big Bend National Park with ease. When I get bored or need a bigger challenge, I mix it up. I raise the bar. I don't wait for Curves to change. I take responsibility to ask for the change in routine and support. And that is what I am successful in my Curves program. Stop the whining and be a part of the solution within your own Curves program and in life itself.
I was happy to get out of my contract with Curves. #1) The hours are terrible 5a-noon/4p-7. Just not workable. #2) Too much interaction/socialization. I went to "work out," not gossip and joke around. #3) ZUMBA! Ick! I joined to work out with the circuit training, not to have a Zumba class going on where the machines are located. #4) Not enough weigh-ins as promised. I would have to wait around for one-on-one. In my opinion that takes away from the 30-minute workout. #5) SLOOOW people. Some customers are so busy socializing that they slow down the circuit. Just not for me.
I work at Curves and have for almost a decade. Three different clubs, different owners, through clubs being sold to clubs being closed without notice. This is the Truth: 1) We know you don't read the contract- we count on that. 2) The ONE YEAR CONTRACT is a minimum we will and do charge you even after you die. 3) We count on people NOT showing up. 4) Out of the hundreds of people unknowingly paying for a membership they think has been cancelled, only 1 or 2% of you figure it out. We hate it when you do because then we have to claim ignorance. 5) If you think Curves is the only company doing this you are deluded.
Working for this company I am ashamed at the practices from a so called "christian" based company. The changes since Curves was sold are NOT good changes. People are miserable and you know what they will leave and then (4) happens. Why aren't you women keeping track of these things? I am utterly paranoid about my bank account especially since working for Curves. Always read the contract and DEMAND your copy. If you stop going SIGN A LETTER SAYING YOU ARE CANCELLING YOUR MEMBERSHIP AND BRING IT IN TO THE CLUB!!!
This will save you hundreds even thousands of $$$$. DO NOT ASSUME ANYTHING. CONTINUE TO FOLLOW UP WITH YOUR ACCOUNT TO ENSURE CURVES STOPS COLLECTING. THEY WILL CHANGE THEIR NAME SO IT APPEARS AS MISCELLANEOUS. THEY WILL SEND YOU TO A COLLECTIONS AGENCY. DON'T DOUBT IT! COVER YOUR ASS. I am tired of defrauding all these women and just wish all of you would frigging read the fine print. BE SMART!
I joined Curves in November 2013 with a one month promotion. I then signed up for a year. I had not been going to Curves on a regular basis and tried to cancel my membership in October. I was told that I would have to wait a full year. I consider a full year from sign-up in December 2013 to November 2014. No, apparently, to them a year is December to December. So I went in on December to sign the paperwork knowing that I would have to pay for December. Now they have taken out January's payment with the comment that you cancelled too late in December - money grabbing company... I'm upset.
I went to credit report that I owe $108 from 2012 in Delaware, Ohio. That club was closed because of back taxes. If anything, you own me money because went to work outdoors - were closed. Me and my daughter were members. This need to be taken off my account. I did go to Power Ohio and work out until I moved to Texas in 2010. I have tried to call home office, no one has called me back. My no. is **.
I have cancelled my membership at Curves in Hurst, TX because of the way I was treated by the owner after I got sick and had a surgery. I was a paying loyal member since June 2013 and fairly satisfied with the place with minor exceptions. Overall, I liked the workout and the location, didn't like Jillian Michaels workouts or the fact that they were pushing everything there without any consideration that people like myself who are the sole breadwinners of the family and live on a budget and cannot afford these luxuries. After about a year the owner and her assistant started treating me rudely, did not respond when I said hello and just gave me a cold shoulder. I felt that I was treated like an outcast, they had their own clique of members they fawned over.
When I got sick nobody called to check if I was ok. I've sent an email to request a medical hold for just one month, I was planning to return after I recovered. It took the owner 5 days to respond and it was a very rude and unprofessional response. When I woke up after the surgery and was well enough to check my messages, I've heard it and that alone nailed it! I realized that I've had enough of their bad business practices and decided that I will take my business somewhere else or work out for free myself (walking, running).
I was a member at a Curves gym near me and was very happy but it closed down. I joined another a bit further away but the closest one to my house. To my disappointment when I went there, I found the owner was a man and although I thought he'd just be there for paperwork, I saw that he would interview and measure new members. I may sound unreasonable but one of the reasons I chose Curves over other gyms is because it's women only and I feel uncomfortable with the man there.
Curves has gone down hill fast, owners only want the money from members and do not care about the members at all. They open and close when it suits them and NOT the members. They close on holidays and do not pro-rate for the days they close. The music stinks and all they can talk about is how badly corporate treats them..Get over it, it's a business.
I have been a member of Curves 3 times at various times in my life and the last time really didn't work for me at all. They say it's only a half an hour a day but it's more than that, with the commuting time and the loss of a lunch hour that many of us full time workers need to run errands. I didn't lose an ounce so it was money wasted. And the music is AWFUL!!! And the workout gets old (and boring) fast. Then I had to resign due to an illness. I could have opted to get a doctor's note but why bother given the fact I had made no progress for months. Save your money and walk instead.
I liked Curves because it was an alternative to a health club. A 77 yr old can exercise with other women and not feel awkward. But when Zumba and Jillian Michaels moved in, I could not find a time to exercise. Also Curves hours change by the minute.
I have been a faithful member of Curves in Delphi, Indiana. I have went at least 4 times a week. The gym owner decided that based on "attendance" that they would reduce not only the available times, but days as well. It is currently only open Monday, Wednesday, Friday and Saturday. The evening hours that I can attend are 4-6 pm. This is a small window of opportunity to attend. I am still being charged the same membership fee, as when there were more available times that I could attend.
I've belonged to four different Curves and they have all gone out of business. What's the deal? There are no more anywhere near me. Is it an awful franchise deal?? I'd recommend but they close on you with little or no notice.
I joined the complete program last month and I love the choices they give you for the diet. I feel it does challenge me but satisfies me as well. I really liked the people in the gym, they are very enthusiastic and just very positive overall. The equipments wear me out pretty well and I love it! The only thing I find extremely senseless is their closing times. There are days where the latest they close is at 7pm and because of the timed workouts you'd have to be there by 6:30pm, & there are days where they close at 6pm so you have to be there by 5:30pm. Like really?? People LEAVE WORK at 5:30 pm. Not to mention the rush hour traffic.
I apologize if I sound rude but for a gym, I find that completely ridiculous and unacceptable. I find myself going twice sometimes once a week because I never make it in time before they close. The fact I'm paying $60 a month for a gym I barely use, drives me up the wall. I didn't know about their hours before I joined or I wouldn't have signed the contract. I thought the obvious, "It's a gym, of course they will be open until at least 8pm". SO disappointing Curves. It's a GYM, not a club. For those of us who have no time in the morning, people go to the gym after work to unwind. Instead, my gym doors are closed for me. Absolutely ridiculous. I do not recommend Curves for people who have busy lives like most of us nowadays.
I joined Curves after recovering from a devastating accident from which my ankle required screws and plates to hold it together. After one visit in 2011, I knew it wasn't going to work out due to the pain. I then submitted the required doctor's notice. It said I would be Ok to work out in two months, but I was still in pain, only able to have physical therapy for the break. In fall 2011, I moved to another state and called Curves, to find out if I would need another note to formally end my membership. I was told I was out of the system and did not need any further notes. I did not think this was accurate, but I was assured by the woman at Curves that I was not a member anymore and there was nothing further I needed to do, the first doctors note would suffice.
After several years, I noticed this June (2014) that I was continued to be charged $32 each month for an excess of $1000 and it was clear to them that I was not attending. After calling them to discuss a possible misunderstanding, I was laughed at by the person on the other line and dealt with in a very unprofessional manner. Upon speaking with the manager the next day, I was told to cancel by the manager. I was told nothing would be done about it, it was my fault and that I should have known the policy that I signed. I maintain that I called and was given false information by a Curves personnel member, the person I spoke with on the phone who told me because they had the doctor's note I was fine and would not be charged, I was not a member.
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