Priceline Reviews

Reserved a car with Priceless through Priceline. The staff, Ahmed & Hazem, the manager were very friendly and helpful in getting me set up.

Flight, car rental, and hotel. Stress free after all is done. I didn't know at the time but after the trip, I realized I had more family time because of Priceline being reasonable with pricing and so many different ways to fit my schedule. Fyi, we missed our flight home (helping out a stranger, more important then time). Flight company still got us home safe. Thank you to the one who created this app and I'll be using you again. From Finally Stress free family (about time🤗)

The agent provided incorrect information on several occasions regarding fees and pricing. I was also informed that the hotel was not accepting walk-in reservations and that payment could not be made directly at the hotel. I contacted the company to report the issue, but my concerns were not properly addressed or resolved. The experience was frustrating due to the lack of accurate information and effective customer support.

Booked a family vacation through Priceline. Had no complaints with the airline and the rental car company but the hotel (Days Inn Wyndham in Florida City) was horrible. We checked in late night, We were first given a room where bath tub was dirty (dirty is an understatement. Looks like it was never cleaned after the previous guest vacated !!!). Called up front desk and they said they would send someone with a new set of keys. Someone came in offering to help. Turn out that person had an ANKLE MONITOR. When we complained to the front desk they denied the possibility outright. They even claimed that they could spot that individual in the CCTV (either they are dnying or the person is too smart to outwit the CCTVs). Either way a dangerous place to stay.

I have been a Priceline member since they started and I have ALWAYS been happy with their rates, deals and especially their CUSTOMER SERVICE!!! I travel a lot and am able to plan my own trips using their app. For the first time since I have been a member, I had an issue with hotel I booked. The room looked ok at first glance but after using the toilet and finding it wasn’t working, taking a cold shower because there was not hot water and having bugs crawl across the ceiling and land on me, I went to the front desk to try to get a new room.

I recently bought a round-trip ticket with Priceline but had to cancel because the relatives going with me decided to change plans. I canceled within the allowed 24 hours and received my refund yet charged me $70 in fees. I called and asked why, and the representative wasn't sure and said they would refund the $70 which never happened. I disputed this charge with my bank, and the bank sided with them. They advertise full refunds within 24 hours right on the front page, yet you still have to read the fine print when dealing with them. I don't like that type of slick shit and will never book with them again!

Very bad experience with Priceline booking on air ticket. They added "US" to my passport number. I was rejected at airport during check-in, because this mismatching passport number. Waste a lot time and efforts to resolve it over urgent hotline at local airline company, almost missed my airplane and screw up entire trip.

Not the first time providing false information.... I booked an medical emergency trip to Puerto Rico... When I booked a rental car with Priceline, they offered insurance with it. I took it and paid for it. When I got to PR the first thing the car rental told me was that although they offered complete coverage, the car rental do not take it as full and that I had to add another insurance to be covered. Since I had a family medical emergency they gave me no choice but to take whatever they offered and move on with my family emergency. After taking care of my family medical emergency in the ICU for 3 days, I was able to contact Priceline to let them know my situation but without hesitation their customer service advice me that there was no way to refund me that money... THINK ABOUT IT TWICE BEFORE BOOKING WITH THEM.... and if you have to read the very miniscule statement well .... idea .... incorporate the system of negative stars....

Happy to applaud when due, but in this case 1 star is inflated. Priceline may have many satisfied customers and my experience with their agents would bear that out, considering I spoke or emailed at least 20 of them since July. But customer service doesn't always equate to competent service. I have never seen such an inept, inability to resolve a clear issue in my life. Again, the agents themselves were respectful but they had absolutely no clue or ability as to resolve my issue.

My experience with Priceline on July 29, 2026, was extremely disappointing and completely changed my opinion of the company. I booked a room at Sonesta Select through Priceline. When I arrived and checked into the room, I was shocked by the condition. The room was filthy and clearly had not been properly maintained. The floor had numerous visible stains, the couch had obvious liquid stains, the bathroom was filthy, the toilet had visible stains, and the shower smelled awful. This was not simply a matter of the room being less than perfect or not meeting my personal preferences. I did not feel comfortable staying in the room at all and could not stay there. The most frustrating part is what happened next.

DO NOT USE for Flights! Airlines will not give credits even partial for cancellations unless you pay unnecessary extra fees through this third party site. I bought a ticket for December on September 7th, I attempted to cancel on the 16th of September. Contacted American Airlines was told they will not honor any trips purchased through third parties. Contacted Priceline they will not honor either. I find this extremely frustrating with both companies because I have used both numerous times and they always overbook these American flights, so there is really no reason to not honor a cancellation this far in advance but to get extra cash from loyal customers.

I suspect Priceline of deliberately deceiving customers for profit. I booked a flight on the Priceline website and paid an extra fee to select a specific seat; since the flight was over ten hours long, I wanted a seat in the front row for extra legroom. However, the seat map displayed on their website did not match the actual aircraft layout. Although I had selected and paid for a front-row seat, I was informed upon boarding that my seat was actually in the second row. I immediately contacted Priceline, and they promised to issue a refund, advising me to board the flight in the meantime. After landing, I called Priceline again, and the customer service representative stated that the refund would be processed within three days.

Very disappointed in the services. I booked a hotel stay through the cruise line, which was insured, but didn't know it directed me to Priceline for reserving. I have not been able to get a resolve with my reservations nor speak to someone. I've lost $398 that I can't afford to lose.

I was a Gold member in Priceline but after a couple of problems with them, I will now book my travel on my own. I accidently booked Pearl Street Hotel in Lacrosse, Wisconsin for 3 nights but I meant to book a room on Pearl Street in Boulder, Colorado. How Lacrosse popped up on my search rather than Boulder, I don't know but his was a true honest mistake.

Early this Sunday morning, I received an email from Priceline with an itinerary for a trip I never booked through Priceline. I had booked a trip with Expedia to the same destination, connecting through the same cities, both ways. My actual trip was booked on American Airlines. It took the better part of my morning to straighten this out with United (whose customer service was excellent, by the way). I still don’t know how this happened, and I’ll lose my religion if I spend anymore bandwidth trying to figure it out. All I learned is that booking directly with the airline is less stressful, and no promise of a discount is worth the aggregation. I’m retired, on a modest retirement income, and rarely need to fly anymore. This kind of nonsense makes me want to take the bus.

There's always that one customer that has to complain about stuff... well that's normally not me but these guys at Priceline has sent me to an airport to get a car that they don't have for rent. There's no cars available and I'm stuck at an airport for 2 or 3 days until there's business days to allow for my refund to be reflected back on my account before I can rent another car. These seats in the lobby of an airport sure are going to make a good comfortable bed for the next 2 days. Thanks Priceline for your wonderful service.

I will not ever use Priceline, as we needed to cancel a day on our hotel booking, and they refused to do a refund. That is just Total garbage, as it was throwing 100 dollars in the trash. So NO, I WILL NEVER BOOK ANYTHING WITH PRICELINE!!!!!

Stay away. The 10 percent discount they promise you shows up after you book your service. Scam to get your info. Then within a hour you start getting spam calls!! The calls don't stop. You block. They use another number.

I am demanding a full refund of the $2,933.50 package price, subject to any amounts Priceline can properly establish were actually and fully provided and for which Priceline has a legitimate contractual basis to retain payment. THE TRIP CAUSED SERIOUS DISRUPTION. This was not a simple cancellation or change-of-mind situation.

After making a hotel reservation online I received the confirmation and saw that the dates were incorrect. I called immediately to change them and was told the reservation was unchangeable and nonrefundable. When I pushed the issue I was told I needed to obtain written approval from the hotel for the cancellation. I did this and was still denied. Customer care never called back when they said they would, my emails were answered with the exact same response email no matter what I asked. This is not a trustworthy company.

Priceline charged me for a hotel I cancelled. Talked to 3 different representatives who stated “it shows on our end you cancelled.” Well that was all lies. I am being charged the full amount. Every time I call I'm getting the runaround. One person even gave me a fake cancellation number which another said there was no such thing!! I'm out $180 now for their lies and incompetence! Never, never never use Priceline! What a horrible company

I accidentally booked two reservations and tried to cancel with Priceline. They said I would get it but it's been 2weeks and nothing. DO NOT trust them! I will pursue with my bank.

The hotel is dated. Bathroom is extremely small. Shower only is barely big enough for 1 person, Mold in bathroom. Bed in my room was springy. AC wouldn't go lower than 72, even though I turned it down to 68 for sleeping at night. Maint. came and said that was just the way it was. Couldn't do anything to fix it. Don't think I'd stay here again. The staff was very kind and the location is great in Waikiki. Be prepared to pay an extra $1000 for parking and resort fees which is ridiculous as this is not a resort at all.

I paid extra for a "fully refundable" and "changeable" ticket. When I needed to change it I was told by Priceline that the ticket was neither refundable or changeable. They told me to contact the airline who couldn't help because the ticket was purchased through Priceline.

Priceline is incompetent and does not have the correct/valid information that the car rental businesses they are advertising actually offers. My car broke down and I needed a way to get to work. Priceline did not mention anything about a down payment needed at pickup, just the $300 for the car. I ended up not even getting the car because they wanted an extra $300 for a down payment that I literally didn't have, so my total was $600 for 1 week of renting a car. Absurd.

Do not book with this travel agency. They do not represent their prices with full transparency. Their prices are misleading, they misrepresent their vacation packages, and they leave you the consumer fighting for restitution. I was under impression I was receiving an amazing vacation package only to be "catfished" and "bamboozled." I will never, and I repeat, never book with them again. They turned what was supposed to be an amazing vacation and get away into a nightmare of epic proportions. I'm now fighting to get back what was charged inaccurately in relation to the package deal I was quoted via their online website. Not to mention, I was advised the package deal price was correct by an agent over the phone. Book directly with the airline and hotel never though Priceline!

I booked a hotel through Priceline. It was Labor Day weekend. The hotel was through IHG and 3 hours before I was to check in I get a call from Priceline canceling due to IHG hotels are not honoring any contracts with Priceline. So at the last minute while traveling in my car trying to find a hotel to stay at on a holiday weekend. Priceline is totally a scam. They do not have contracts with hotels. They get you a good price and at the last minute cancel you because the hotels won't honor them. Stay away unless you want to be stranded.

Priceline is not honest with rental car reservations. After researching our needs, we booked a rental car advertise as Honda pilot or similar. When we picked up our rental car, we were given a Nissan rogue which is smaller and not similar to a Honda pilot. The rental agent said they had no other vehicle for us. We called Priceline customer support and they confirmed that a Nissan Rogue is what they booked for us.

I had a ridiculous experience with Priceline and Dollar rental car. I booked a car for travel surrounding a work trip. I could not imagine that in this day and age there is any reason a reservation for a car can’t be rescheduled other than company’s line these two are more about finding ways to rip you off instead of running a legitimate business. DO NOT, UNDER ANY CIRCUMSTANCES BOOK ON PRICELINE OR DOLLAR RENTAL COMPANY!!

Priceline is not trusted. Do not trust this company with your travel plans. They take your reservation, send a confirmation, and leave you stranded with no backup plan. Save your vacation and book somewhere reliable. My whole weekend plan is ruined because I received a confirmation for a rental but when I shows up the rental place there were no car available. Avis then proceed to tell me to call Priceline since I booked through them. When I call Priceline after waiting for 20 min the CS rep to tell me to book any their car on their website. Well that does me no good. I will be paying a high price for booking last minute. They would not help me book another booking for the same price I paid.

I have had a very disappointing experience with Priceline. Priceline collected the payment from me but did not pay the hotel. When I arrived at the hotel, I was informed that the payment had not been received, so I had no choice but to book and pay for the room again. I immediately contacted Priceline and requested a refund for the amount that was not paid to the hotel. However, it has now been more than a month, and Priceline continues to give me the same response that they are "working with the vendor team" and will get back to me.

Priceline is horrible and will never use them again. I made a reservation and in 2 minutes I canceled due to the room not being big enough for our party. They charged me half of my price. WHY???? Is this how they make their commissions? I even called the hotel directly and they said since they didn't receive payment from them, they wouldn't charge for since it was canceled. HORRIBLE service.

I purchased a hotel room at Hilton Garden Inn Falls Church, VA. When I arrived at the hotel, Priceline provided a non-valid card which looked as if the room wasn’t paid. After showing the hotel associate my bank transaction, we had to call customer service, who took several hours to complete the transaction and for me to check in. It is unacceptable to accept my funds, withdraw the funds, just to not have the corporate Priceline card not to work and constantly decline. My funds were taken, and even 2 hours later waiting on customer service to resolve my issue. I deserve a refund and comp rooms. UNACCEPTABLE and lame!

I rented a car for my travel plans. Come to find out that the insurance that I purchased the rental company would not honor it. Had to purchase a second insurance from the rental if not I would be stuck in the middle of nowhere in a different country. Good luck trying to reach someone at Priceline at that as well.

If I could I would give Next Car zero stars; -5 would be more fitting. I booked off of Priceline and was subjected to this nightmare rental place. They use a virtual assistance, they were nice at first, they got all my information, and then my credit card. Then they told me my insurance wasn’t valid enough; full coverage insurance. Turned around and told me they would have to charge me $1000 and they would hold it for 30 plus days or charge me $300non refundable fee. I LITERALLY HAVE VALID INSURANCE. I refused The car because it felt too much like fraud. A week later my credit card was exposed to fraudulent charges; the one I originally showed to the virtual assistant. I pray nothing else was compromised because they literally have all my info!

I really wish that I had checked closer with. What Priceline reviews are like. I booked a room and it was unable to reach that room. Due to a plane delays, they were not interested in giving me a refund or offering me any kind of compensation. I would highly recommend not using price rate for any type of hotel stays at all.

Horrible service. Horrible representatives. Lack of respect and communication, Please don’t use this third party service. Priceline is not a trusted service. Do not waste your time and money with them. They refused to refund my hotel reservation money after I had a flight cancellation for a thunderstorm out of my hand!!!! The representative almost hang up while I am talking to her. They lie. They took our money which refunded from the hotel.

Very disappointing experience with Priceline. I had a hotel reservation for two nights and contacted Priceline to change it to one night. The representative told me they would call me back within 10 minutes, but they never called back. We then contacted the hotel directly, and the hotel confirmed that we could change the reservation and stay for only one night. However, Priceline refused to refund the money for the second night. This was extremely frustrating. The hotel was willing to accommodate the change, but Priceline refused to refund a night that we did not use. The customer service and communication were very disappointing. I would not book through Priceline again.

We booked and were charged for two hotel rooms, but Priceline generated duplicate order numbers, resulting in the hotel recognizing only one room. At 11:30 PM after hours of traveling, we had to call Priceline to fix their mistake. There was a long wait just to get the call answered, followed by nearly 10 minutes navigating a frustrating and completely unhelpful automated system before finally reaching a representative.

Priceline pretends to help you but actually scams you of your money. Once you go with Priceline expect to get scammed. They will never give you a refund and their deals are through third parties that work with them that only care about taking your money. I called multiple times to ask about my case that they promised to handle but they did not until I called many times to ask for updates