Priceline Reviews

The agent provided incorrect information on several occasions regarding fees and pricing. I was also informed that the hotel was not accepting walk-in reservations and that payment could not be made directly at the hotel. I contacted the company to report the issue, but my concerns were not properly addressed or resolved. The experience was frustrating due to the lack of accurate information and effective customer support.

Booked a family vacation through Priceline. Had no complaints with the airline and the rental car company but the hotel (Days Inn Wyndham in Florida City) was horrible. We checked in late night, We were first given a room where bath tub was dirty (dirty is an understatement. Looks like it was never cleaned after the previous guest vacated !!!). Called up front desk and they said they would send someone with a new set of keys. Someone came in offering to help. Turn out that person had an ANKLE MONITOR. When we complained to the front desk they denied the possibility outright. They even claimed that they could spot that individual in the CCTV (either they are dnying or the person is too smart to outwit the CCTVs). Either way a dangerous place to stay.

I have been a Priceline member since they started and I have ALWAYS been happy with their rates, deals and especially their CUSTOMER SERVICE!!! I travel a lot and am able to plan my own trips using their app. For the first time since I have been a member, I had an issue with hotel I booked. The room looked ok at first glance but after using the toilet and finding it wasn’t working, taking a cold shower because there was not hot water and having bugs crawl across the ceiling and land on me, I went to the front desk to try to get a new room.

I spoke to three reps (Blue, Richard and Leia) and they saved the GD day for me. Man oh man...they brought my stress levels from 4 million...down to nada. SO, SO, SO great...that I sought out this site to let you know: GREAT CUSTOMER SERVICE DOES EXIST!!! They were amazing. I hope they all get raises!!!

Horrible. Corrupt. Kept my refund money! Scammers.

I rarely leave negative reviews, but after spending over 8 hours across three days trying to resolve a simple reservation issue, I feel other travelers should know what happened. I prepaid $998 for a reservation at the Holiday Inn Fort Montgomery using my American Express card. I booked online, believing I was booking directly with the hotel. Only after the charge posted did I realize it had gone through Priceline, which apparently routed the reservation through another third-party booking company. My request was incredibly simple: I did not want to cancel my reservation. I only wanted to discuss making a change to it. That could have meant adding a night, shifting dates, or exploring available options. I simply needed to speak with someone who could access my reservation. Instead, I was sent in endless circles.

Rented a room at Extended Stay in Fishkill. Came to the hotel, front desk closed at 10 so could not get my key. Called Priceline: “We can’t help you until someone is at the front desk and your refund will be processed in two days." I said, "Sir, I am in my car and have nowhere to go." They said, "Sorry, ma’am, there is no one at the front desk to help you. There is nothing we can do. We will speak to the front desk in the morning and then process your refund. You should see it in two days." 🤦‍♀️ Please use another site so you're sure to have a place to stay!

DO NOT PURCHASE ANY TYPE OF TRAVEL INSURANCE OR CAR RENTAL INSURANCE FROM PRICELINE. Priceline representative are absolutely worthless in helping with claims purchased on their website. I recently purchased insurance for a rental car from Hertz in another country, when I got the rental car I was basically told that if I had an accident I would be responsible to pay and my insurance which I purchased from Priceline I have to file a claim with them.

I booked a hotel in New York City through Priceline and clearly requested a room with two beds because three adults would be sharing the room. To avoid any issues, I contacted the hotel well in advance to confirm my request. A few days before my trip, I called the hotel again, only to be told they had never received the two-bed request and that only one-bed rooms were available.

I booked a hotel on Priceline online. The advertisement clearly mentioned that the hotel could be canceled within 5 days of the reservation. The same day that I made the reservation I found out that my plans had changed. I called Priceline and they told me that my reservation was non-cancelable and the only way to get the $1350 that they already charged my credit card was to cancel the reservation and request that the hotel refund me my money. The next day they sent me an email saying that the hotel denied my request. I called back that same day and said that I understood that I could not get a refund but now I wanted to reinstate my reservation since they already had my money. They said that they couldn’t do that. I requested to speak to a manager but all I got was an email back saying they could not do anything. So they had my money and I could not get the room. In my humble opinion this is the worst customer service ever and pure stealing.