H&R Block - Refund Anticipation Loans

We filed our taxes on February 20, and we had the runaround of checking where my refund was online. We were supposed to get our refund on March 5, according to H&R Block on our papers. Then, it went to March 13, then the 20th, then the 27th; and then it went back to the 20th of March. Then all of a sudden, the thing said my taxes have been received and was being processed.

Then I checked, and it said I should receive my tax refund on May 8. But then, I checked and it said we owe $145, when we were supposed to receive $3591. When we called IRS, they said a number H&R Block entered wasn't in the right spot and that we now have to send additional paperwork to IRS and hope we get our money! We have used H&R Block for 8 years that we were together, and we each had used it years prior. I'm not understanding why they are so screwed up! I won't use them any longer!

H&R Block filed my 2010 taxes with the Peace of Mind guarantee. I got audited and the IRS found my taxes were wrong by some $30,000. I filed for peace of mind reimbursement and I am still waiting for the outcome. They are saying I need to show my 2006 taxes, but I do not have them. The adoption credit was filed on my 2010 taxes, but it was filed by the tax advisor for $48,537, which was wrong. At the end of December 2011, I finally got a tax refund from IRS, but I have not had any satisfaction on the Peace of Mind program I paid H&R Block to file for me.

H&R Block filed my taxes on Jan. 24, 2012. My direct deposit for federal was not deposited within the 2 weeks. I called IRS and was told Discrepancy in Income. Due to H&R Block preparer had put business loss as income. Per H&R Block, they did nothing wrong. I paid $364.00 for taxes and still no tax refund as of March 28, 2012.

Here are 2 numbers to call to get information! IRS Number is 1-800-829-1040. Press 00# and wait until someone answers. This will bypass the computerized messages. You can also ask for someone in the accounting office. Also, here is the number to the corporate office of H&R Block, 1-800-472-5625 and you can file a complaint with them on your refund. Please check your summary sheet report and compare the figures and where they are placed on your tax papers. The error of my taxes was where they put NOL and amount on other income instead of business loss/ Lines 12 and 21.

Good Luck, I will never use this company again and will never recommend them to anyone. Also, I was lied to and had to put up with attitudes. They still say they did no wrong. Then they called to offer me a refund for what I paid to have taxes filled out via H&R Block. But beware. They told me if I accepted this refund, then they will not be responsible for my taxes nor my refund. So do not accept this. They are responsible for your tax return and refund. So don't be fooled!

We filed our taxes on 2-6-12; afterwards, we were told we would have our taxes back by 2-15-12 and was expected to pay $300 for them to prepare. The 15th came and I called the office. The lady said that there was a glitch in the system with IRS and I should have it any day now. I called everyday for the next week to see if they have received "any" checks to be printed and the same lady claimed that she had not received any checks in yet. I was told to call the 866 number to call on the card they give you after you file. Basically, they are trying to blow us off and said if the message said that there was a check ready, there would be one waiting for us at the office.

The IRS site said I would have direct deposit by 2-28. That day came and nothing. H&R claimed they never received any checks. I said to the lady, "So, I don't have to pay for the $300 processing fee then since that my promised and expected date has now went over 21 days." The woman told me that I still have to pay and it's IRS's fault, not theirs. They never told me when I would get my taxes back when I filed with them because it's against the law for them to tell us a certain date. I called her out on that lie and even said that the person that prepared my taxes even circled and highlighted the expected date of return. Here it is now the 15th of March and I still have not received anything and no one is trying to tell us anything. I want our $300 back. My landlord is throwing us out on the street now with our 3 kids since we were not able to pay our rent and my husband lost his job and there's no tax return.

Taxes filled by H&R Block and I never received check. I filed taxes for 2012 on February 9, 2012. It is now March 15 and I still haven't received my tax check. I don't owe anyone. I'm irate! I will never have H&R Block prepare my taxes. Had I been lying, I would have never taken the time out to write a customer compliant.

On Monday, February 13, 2012, I went into H&R Block in Monroe, NY to have my taxes done. Upon sitting down with the agent, I inquired of the price I would be charged to have my taxes prepared. The agent informed that she was unable to give me that information because the computer generates the price according to the number of pages used. At the end of the session, I was charged $373. I was not expecting this amount. I feel the agents at H&R Block are misleading people into getting their taxes done and once your taxes are done, forcing you to pay outrageous prices for your taxes. I should have been given the opportunity to decline this amount but was forced to pay because I would not get my taxes back. They advertise your refund will be issued within 10-14 days. It is now March 13, 2010 and I have yet to receive my refund. I now have to contact the IRS to ascertain the issue with my taxes.

H&R Block's Emerald Card is a joke. This is my first time using H&R Block to prepare my taxes. Boy, was it the worst. I found out that I would be charged if I don't use my monies that were placed on their card in 90 days. If I transfer all my monies off their card into my checking out, they will also charge me a fee of $25. I not only don't get any interest on my monies if I don't touch it for a while, but I'm being punished if I don't use my monies. What kind of ** is this? This is nothing but a big scam.

I filed over 14 days ago. I want my tax returns. What's going on, and why was $3,400 taken away from me? Please someone help me.

We filed our 2011 taxes with H&R block this year. We have used them in the past, which was fine, but now, it's a different story. They pushed that stupid emerald card on us and said that we would get our tax money in 10-12 business days. Well guess what, we filed on February 4th and it is now March 9th, what a crock of ** they have fed us! We will never use those scam artists ever again.

I filed taxes on Feb.10. I gave wrong account. I called right back and gave the new one. I was reassured there was no problem. On Feb. 11, I gave check again and I was told no problem. It will be in right on the account. On Feb. 22, I received email saying check was deposited. I haven't received it. H&R Block didn't turn in new account until Feb.16. The bank can't do anything. Toll was returned.

For two weeks, I called the bank and different stories every day. Yvette said it will be fixed, but nothing. I get no phone calls from H&R Block or the bank. No one is helping. They just say I have to wait. I'm tired of waiting its poor customer service and I paid $250 to get my taxes done. I want my money back. I'm tired of getting the run around.

I went into H&R Block on February 3 to have my taxes filed. I was told by the lady that filed my taxes that I should receive my "Refund Anticipation" funds by the 21st. After the 21st, I called them and they have been giving me the runaround. They charged me to direct deposit the RAC and after speaking to them once again today, they notified me they will only give money after the IRS deposits money into their account.

For one, that is not a Refund Anticipation check. That is simply charging me so they can be the middle man. Their website says the IRS accepted my return and to expect it in 7-14 days. That was the status of the return last month. I am angry that people who filed after me at other companies already received their money and here I am, waiting on the money to pay my bills. Had I not been misled by their advertisements and the person who filed my taxes, I wouldn't be waiting.

They are lying to their customers and something needs to be done. They would hold me to any contract and they should do the same.

I have been an H&R Block customer for almost as long as I've been married and working for that matter. They always have had astronomical fees but now, it's ridiculous! For the last couple of years it's been a nightmare. Refund anticipation (RAC) is a scam! They don't get you the refund any faster than regular e-file on the IRS website or even on their own Do-It-Yourself e-file online. They admitted it! Customer service told me there is no difference in the processing time, wait time, or refund amount in anyway than selecting regular e-file vs. RAC. The IRS confirmed this and so did the office employees after I spent well over $300 to do my return with RAC. Plus the return was late anyway. There is also no difference what so ever with getting it direct deposited on an Emerald Card vs. your checking account. That was also confirmed. If there is a law suit or complaint forum to get a refund of tax prep fees, please, someone post it! Even if we can get them to stop all this false advertising and erroneous fees let's get it done! They should not be allowed to take advantage of people and commit fraud! Enough is enough!

My husband and I filed our taxes on 2/8/12 and we paid a $317 to have our refund in 10-14 days and when the 23rd came, we checked to see if the funds were on the emerald card like we expected. After several calls to the IRS and H&R Block, I still have no money and no date to expect my money. We paid almost $350 in fees and still don't have our money. We have a newborn baby and an 8-year old autistic child to care for and with this economy being so messed up. My husband lost his job so we are now two months behind on our rent and other bills and all we keep getting is excuse after excuse. Totally not fair. H&R Block needs to compensate their clients and refund them the money that we spent in fees to have our taxes back quicker. I will never use them as a tax preparer again! I'm absolutely disgusted!

Refund on emerald card - I went into my local H&R Block office on 1-29-12. I had the emerald card forced on me and I was told I would have my funds on Feb. 8th. I called back on 3-2-12 to find out why my emerald card still had a $0.00 balance. I was told that my money should have been deposited on 2-6-12. I told her that was not the case and was told to call the number on the back of the emerald card. I called the emerald card and they said they see when the money was supposed to come, but it never did. I was then told to call the IRS line, which doesn't allow me to talk to a person and when I put my information in the automated system, it has no record of my information. I called the local office back and they said they didn't no what to tell me. I don't know what to do at this point.

My refund was not deposited on the forced Emerald Card when the IRS said it was deposited February 29. So I waited till the next day to call H&R Block and they told me they had no idea where the money was and to call the "Where's my refund" line. I paid $300 for nothing. I will never use them again. I suggest no one else does, unless you want problems. I still have not got my money and it has bee a few days.

I'm waiting for my card to get money on it, which was supposed to be 2days ago (Feb. 29). So I came across this trying to figure out what's going on and what I saw devastated me. One comment said if you call they'd admit it'd be 7-10 days later but blame it on the IRS. That happened. Not only should I have been told before filing with them, but there's also the issue that it's only H&R Block customers! And if my IRS status says "processed" before my money is on the card, I'll be in on the lawsuit along with everyone else for theft by deception! $400 is not something I can afford to give away if not for the reason it's perceived to be for!

I went into H & R block to have my taxes done on 02/02/2012. This was my first time using H & R Block, needless to say, I won't ever use them again.. I was told I would have my refund on my Emerald Card that was forced on me on 02/15/2012. I paid $317.00 just to be lied to.

I called the office I used on 02/18/2012 to let them know the card balance was $0.00. Their exact words, "Well ma'am, I don't know what else to tell you, you can go online to www.irs.gov." I called another H & R Block and asked how long did they know the IRS was backlogged. She informed me since the end of January. But yet they lie to their clients, so they will pay to have the refund anticipation loan.

Two of my co-workers filed their taxes themselves on 02/06/2012 and received their direct deposit on 02/20/2012. H & R Block should have to refund all monies for the refund anticipation loans fees and charge only for regular file. I'm completely dissatisfied.

We filed our taxes on February 7, 2012, and they told us our taxes should be here in 7-11 days. Then my husband called them last week, and they said, "Oh, it should be there any day now." Today makes 21 days, so my husband called them again. Now it's "Oh, we didn't file them; we forgot too." And then, they called again and said, "You need to pay some more money." Ummm, I don't think so. This is **. We have people to pay, and we are getting screwed by H&R Block.

I filed on Feb. 4th, and got the Emerald card. The girl that did my taxes was really nice, and she gave me a date of 7-14 business days from the 6th. It is now the 27th, and I'm being told I will receive it by March 6. That is not 14 days, but a month. People who filed with different companies after I filed, have already received their refunds. I will never go back to H&R again.

I filed my taxes with Block at home, on Feb 3rd didn't get anything so finally I did the chat thing and was told that Block received my taxes on the 21st of Feb. and I had to wait 3-5 business days. Really, who does that? Just deposit my money what is it the interest or something? It's now the 25th. I better get my money on Monday or I am filing a complaint. ** you all can talk all you want but if no action then your money will be sitting, not me. I'm going to do something about it, and by the way screw H&R Block. Never again!

We have used H&R Block for several years without any problems until our 2011 Return. We had to keep correcting the tax professional's work and the excess fees that she wanted to charge. Then we had to pay extra for the direct deposit, so we could get our refund within 7-10 days. It has been 3 weeks and no refund. Then we find out there was a glitch with their software security and that is why the IRS had to re-process H&R Block's electronic returns. I feel we should get a refund for filing fees!

I filed my taxes with H&R Block for the last 4 years with no problem but this year. It's a little bit ridiculous. I filed my taxes with H&R Block on 2-2-12. On my paperwork, I will get my refund on 2-15-12. It's now 2-25-12 and still no money. I filed my boyfriend's taxes on 2-5-12 and he received his money already. His were filed with FreeTaxUSA.com so when I called H&R Block, they said check where's my refund and guess what? The IRS had no info for me until 2-23-12. I don't understand how this is legal. H&R Block charges all this money and it takes longer than mailing in your taxes to the IRS.

I filed my taxes with H&R Block and set it up for direct deposit on February 1, 2012 at a cost of $200.00. I still haven't received a refund and can get a direct answer from anyone. Why is it taking so long? Like others, I have bills to pay that this money was to cover. I feel H&R Block could have given me more warning that there was such a long delay. I won't repeat this mistake by coming back next year. I am very, very disappointed.

I am irate at H&R Block. I went in to do my taxes on February 6th and was told that the glitch that had delayed taxes before we filed were being taken care of. We asked our agent if our taxes would be late, and she said that no, that everything was fine now with IRS. It is now February 24th and we still have not received our refund.

Why do we have to pay H&R for filing our taxes electronically if we did not get them in a timely manner? This is bull, someone at H&R should have to take the heat over taking people's money when they knew that tax refunds were running late this year!

My wife and I filed our taxes at the local H and R Block on Feb. 3, 2012. We where told we would have our money by Feb,15,2012. I contacted the office on Feb 17, and asked them why my money had not been put on my emerald card. The lady said, I am sorry you haven't gotten your money, give it until the 20th and I am sure you will have your money. On the 20th, I checked the balance of my emerald card and my balance was still $0.00. I paid $317.00 to H & R Block to file my taxes and receive our refund within that 7-14 days they have led people to believe.

On Feb. 21,2012, I went to the H&R Block office and the lady said, well I don't know why everyone is in a hurry to get there tax money because you use to have to wait 6-to 10 weeks or sometimes longer to get your refund. I thought for a minute and laughed and told the lady, yes, you are right and it only cost you $35.00 to do your taxes not $300 or more. She could see that she really made me even more mad. I told her, I promise you that I won't use H&R Block next year and I will discourage anyone from buying into there false promise. She told me that here is a website for the IRS and they are the ones who have your money, not us. I explained to her that I paid H&R Block to do my taxes not the IRS, H&R Block said 7-14 days and the IRS never promised me anything.

After reading all the articles of all the dissatisfied customers of H&R Block, I have come to the conclusion that everyone should stand together and not allow companies to take advantage of American tax payers. I have read so many people's complaints and I am really sorry for people that only where getting a few hundred dollars and still paid an unbelievable fee. Today is February 24, 2012 and I have not received my refund, the IRS website says to expect it on or around March 6, 2012. This is far from what H&R Block led me to believe.

I filed my taxes with H&R Block on the 1st of Feb. On the IRS website, my refund was transmitted to H&R Block on the 21st of Feb. Still, I have not seen any money. IRS has done their part and paid my return. H&R Block has not done their part. I paid over $300 to file my taxes. Where's my money, H&R Block?

I've read the other customer complaints and mine is exactly the same. I'm just in Atlanta, GA. I've chosen H&R Block to prepare my taxes for several years now, and while I can't place all of the blame on your company, I do feel my expert tax professional should have said she wasn't sure when the date would be before I'd have my tax refund. She could've easily stated that she was uncertain, because the IRS was having some backlog problems. Ultimately, the IRS was who said it could take up to 21 days. I was also shocked, and appalled at all the new fees! OMG! This will be another reason for me to find solace in another option for filing my annual taxes; either by a private person, or one of your competitors. I was so excited when the preparer gave me a final total amount, and then she clicked to a page that showed fees for direct deposit, fees for just a GENERAL deposit or a check option, and then this Emerald credit card.

My first mind told me to get up and leave after that, stupidly, I chose to just go with it. I feel badly for you H&R Block, because maybe you think this was a smart move, but I won't be one of the returning customers next year. I'm surprised, disappointed, and very dissatisfied. For the good of your business some portion of our H&R Block preparation fees should be returned to us, because we chose to do business STILL with your firm, company, franchise, or whatever it is called. I do believe however, you're gonna wind up losing many of your customers.

Me and my husband went to H&R Block and had our taxes done on February 4 .He had his put on the Emerald card because it was a faster refund and at the time was free. I had mine direct deposited. It cost him $180.00 to have his filed and he still hasn't gotten his refund, nor have I. He was suppose to have it on his card on the 15th and mine was to be in my account on the 17th. Here it is, the 23rd and still no money. This is B.S., some people count on that money to be there for bills and when it isn't and things are getting disconnected because of it, it hurts and makes people very angry. Thanks for nothing, we wont be back!

We had our taxes done at H&R Block. They charged us over $250. They practically forced the Emerald card down our throats. It takes forever to get our refund. Finally, it came, and we looked up where to pull our money out at. The ATM was an all point, like they said to us, and still they charged us a fee. After we complained to the office, the phone number they gave us, and the district office, all they can say is "we can't help you". H&R Block not only lied to us, but they stole money from us! Beware of H&R Block.

My husband and I filed our taxes with H&R Block on February 2 and we were told that our check was going to be in the bank (direct deposit) by February 21. We are still waiting. When I called, they blamed it on the IRS but here is my problem: Never did they tell us we would not get our refund until the IRS paid them. We signed a paper that said when our return was accepted by the IRS, H&R Block bank would then deposit a check in our account. Well our return was accepted at 12:21 am on February 3. Folks, we all need to get together and get a class action suit going against these lying **! Money is hard enough to come by. We sure don't need to be robbed by a large company like this.