H&R Block Reviews

BEWARE OF USING H&R BLOCK!! Wanted to rate as zero stars - horribly stressful experience dealing with incompetent staff! A Master Tax Analyst at an office in Cape Coral, Florida prepared my 2023 tax return on 3/14/24. He said I owed $2.00, which I paid. On 2/23/26 I received a notice from IRS saying financial institution information was not provided & that I owe $10,427 in additional tax, payment adjustments, penalty & interest.

I went to H & R Block to file my 2025 taxes. I filed in early February. To this day, I still haven't received my Michigan Tax Refund. I understand there has been a lot of issues with the State of Michigan this year with tax refunds, however; I was informed by the State of Michigan that I would not be getting my tax refund because my taxes were filed incorrectly. I made numerous phone calls and left several messages to my tax preparer from H & R Block regarding this issue, only to be told that the tax season had ended on April 15th, 2026, and no one could assist me. I even paid extra for piece of mind in case there would be issues with my tax return. Again, I received no response from H & R Block. I then had to find a new tax preparer from a different organization who had to redo my taxes because H & R Block did them incorrectly and file an appeal with the State of Michigan to review my taxes.

I engaged Mark ** (Tax Preparer and Manager, H&R Block – Hayden, ID) to prepare my 2025 taxes. He was well aware of the importance of this particular return due to a large transaction that I intentionally hired him the year before to establish a working relationship ahead of time. I had all my documentation uploaded by March 11, 2026, well ahead of the filing deadline, with the goal of filing early. He confirmed receipt and promised to start within the week. That promise was broken, along with several follow-up promises of a completed return. Finally, on April 11th, a full month after submission — with only four days left before the deadline — I was forced to find a new preparer with the skill and availability to finish my return on time.

My tax agent in Loveland Colorado FORGOT to update my taxes with correct banking information which resulted in fines from both Federal and State agencies that I had to pay. My claim to recoup these fines was denied by H&R Block which is WRONG. You made the mistake, you should pay for the fines. PERIOD.

The H&R Block branch in the Colonnade Plaza on Bee Ridge Rd charged me $1250 to prepare my 2025 federal return. It took 55 minutes; so quickly because my taxes were simple — I didn't even itemize. "That's what the system is telling me we have to charge you," said my tax preparer, showing me a short four-line breakdown of charges on an otherwise blank screen. I felt I had no choice but to pay the $1250 which, again, he had begun only 55 minutes earlier. I didn't want my return held up.

We had our taxes completed in March. Once filed, our refund was cut in half and we’ve had to pay the IRS twice. I’ve called and emailed. NEVER GETTING A RESPONSE!

Took my tax papers in on April 14. It is now May 29, went to HR today. They are closed and only open 2 days a week. When they should have been open, there was never an issue until the new people took over. I will never use H&R again and I will not recommend using them to anyone in Valentine, Nebraska.

I’m a disappointed regular customer. I filed my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short, I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized an incorrect “Federal Income Tax Withheld” value. Meaning, that the values were correct in the confirmation window, but overrode once it processed into the last step, and what was reflected on the Tax Return Summary. I spoke to several operators, walked them through the situation and provided them proof. I was either told to take it up with the IRS, I needed to pay an additional fee to speak to an H&R Block specialist to review my tax filing, or that they only dealt with mistakes as a result of their product.

I am still waiting on a state refund from 2024–someone filed a tax return fraudulently in my name using HR Block software, and was told by the corporate financial office they would do a replacement check—one year later and still no replacement check—have gotten at least 10 different stories from the corporate office with no resolution—I would strongly recommend not to use HR Block, and use an independent tax preparer—HR Block uses dishonest methods and they have no professionalism or integrity

We had our personal taxes done on February 11th, and they were done professionally. At this time, I turned in my business tax information as well. This was our first year filing taxes as a business, as we are set up as Partnership and filing requirements are a 1065. He told me that he would have them filed for me. I had not heard anything by the first part of March, so I called to check on them, and he admitted he forgot but would get right to work on them. Finally, on March 24th, I get a call letting me know they are ready so I went in to sign the paperwork for electronic filing. During this time, neither of the tax "professionals" let me know, " Oh, by the way, you're filing late, you may get a penalty letter from the IRS."

If you are reading H&R Block reviews to decide who should handle your tax preparation, be cautious. I paid out of pocket for the H&R Block Tax Expert Review service, but my tax return was never reviewed or filed. I initially contacted H&R Block customer service four days after submission because the tax filing deadline was rapidly approaching. They reassured me, promising a quick turnaround and stating they would automatically file a tax extension if there were any delays. They completely failed to follow through—they never contacted me, and no extension was filed.

Spent 15 minutes explaining why I wanted a refund. The lady was nice but surprisingly said she didn't know how to help me! She transferred me to "DIY" and they disconnected the call, so I started all over again. Ended up with Ryan at "DIY" who was pompous and unhelpful. He told me they couldn't issue refunds for my issue, they "don't" escalate refund requests. I finally asked for a supervisor, which he could not locate, so he finally gave me a refund and lied about the reason for the refund, stating in the official record that I was dissatisfied with my agent. He refused to change it, and then when he thought I had hung up, he announced to his co-worker that he "didn't want to give me a refund, but it is what it is".

One word: Enshittifaction. The explanations in the software are either so vague as to be unhelpful, contradict themselves, or are so technical that I need to pay a pro to fill out the interviews anyway. I was guessing. The help buttons did not function. I called customer service multiple times and no one was empowered to help. No one is an expert and therefore no one can be blamed, but no one can actually fix anything. Software UI leaves users at dead-ends without recourse at the VERY END right before e-filing. Customer Service reps only are given small slivers of information, yet are pressured to speak confidently, even if they're giving the wrong information.

I used H&R Block online tax services on April 7, 2026. A week later the credit card I used to pay for the services has been hacked. I “so called person” in California (I have the name and address they used) has charged over $3000.00 to my card. When the person hit it for a &2500.00 charge, the card company called for. The account has been suspended and right now it looks as if all the charges will be removed. I should GT my money back I paid to have my taxes done!!

This is my 2nd year with HR Block. The first year went well, but it was a little pricey $450. This year it has been disastrous. My tax pro filed an amended return but didn't inform me that it would take weeks before the IRS and the State Treasury received it. The amended return was a result of her error, and I brought it to her attention with 4 days of the original being filed. Now my bank account is in the negative numbers due to erroneous withdrawals made by the IRS and State. I purchased the Peace of Mind protection, but it seems to be of little value.

I've used H&R Block to file my taxes several different years, but 2026 is the LAST time I will ever use them. First of all, they forced me to upgrade to their "Premium" tier just based on what types of tax documents I had. If I wanted to proceed with using their site, I had to upgrade. Fine. Then, I see that their system was completely inept at handling 1099 forms, especially my 1099-B. It took me over 3 hours to file my taxes (both federal and state), AND even despite the time suck and terrible handling of the 1099 forms, I still had to pay a $154 fee for their "Premium" tier that was FORCED upon me. Never, ever, ever using H&R Block again!

Avoid them like the plague. H&R block charge me $347 for a simple 1040 tax return that should be free. Additionally, they claimed the American opportunity credit incorrectly. It would appear that the IRS ultimately fixed the problem. Even still, it has delayed my refund, which I desperately needed for my bills by months. This is wrong in itself, considering I paid an exorbitant amount of money for something that should have been taken care of by H&R Block. I filed with H&R Block due to the changes in tax law for 2025. With this in mind, I was unsure and decided that I did not want to take a chance with getting it right. This is the only experience I've ever had was a tax preparer and the last one I will ever have. Please do yourself a favor and do not trust this company. There's also a class action lawsuit for the tax year I am referring to detailing similar issues and more that H&R Block is responsible for. Never again!

I had a very upsetting day today because of your Warminster, PA office. I had filed in early February and have still not gotten a refund. I called this am to get an appointment to have a preparer go over 2 IRS letters I had gotten. I usually go to another office in Doylestown which is now closed. I have used your services for 25 years, I might add. I drove to an appointment made for 3 this office is about 1 hour from my house. Waited for 35 minutes at which time they say she called out sick and no one knew all day. A middle age man I assume a preparer then decided he would help me. I was very anxious and I felt he belittled me for a mistake I made in communicating with IRS. I was so upset I was crying.

I have filed my taxes twice now through these guys, where they required me to pay up front FIRST instead of take it from my return (which was odd because deducting it from the return has always been standard before) and my file was rejected. I don't pay to get it rejected. You don't get paid if you provide no service. They KNEW my return was going to be rejected. They required payment both times which had never happened before. And those were the only returns that ever got rejected. Then they refused to refund my money. This is a scam. You get paid to ensure the return gets FILED. No return, no money for you.

For 2024 I e-filed my taxes on 10/15/2025 at 4 pm but my return was rejected later that day. I then filed my returns on paper within the 10-day IRS grace period. I received a letter from the IRS stating my returns were filed late so I reached out to H&R Block to retrieve timestamped documentation that I had attempted to e-file the returns on time. I have just been informed by Brisa at H&R Block that they have no time stamps on e-file in the desktop version of their software and that if the IRS does not accept your return and you are using H&R Block you do not get the 10-day grace period. This is a significant flaw in the H&R Block software that exposes every customer to potential unwarranted penalties and interest. I have used H&R Block for 20 years and had no idea of this flaw until last year.

“Professional” My CPA didn’t update me for 12 days and didn’t respond, until the deadline day. Officially telling me she will not do my Taxes. I missed Tax day because of H&R Block, now I will have to pay late fee penalties.

I sent a message to the agent and never received a message back, not only that the message I did get back was an AI message. They could only get me 400 back my husband filed our taxes and got over 2000 back for us. I would not recommend by any means!!!

I have never written a review (Bad) before but the outright display of ignorance, incomitance encountered with my tax filing (H&R) needs to be exposed; I requested a examination of filing married/jointly vs married filing individual and was told I could not do that unless we had been divorced for at least six months, I questioned the agent and was assured that was correct. After reviewing the IRS website regarding this question; it absolutely is an option. So I returned to the same office and requested to speak with the "In-charge" person. During my conversation explaining the FACTS she accused me of not knowing what I was talking about and had bad info. I realized at this point dealing with her was a waste of time, and then to put the "Cherry" on top of this horrible experience they add all these $ add-ons to your billing....NEVER again H&R Block!

H&R Block has worked to fix this situation.

For 3 years I have been telling H&R Block support that the macOS version is broken. Many others have complained in various online forums about the same issues. They clearly do not understand the macOS security model, as the built-in online updater fails every single time. I have to manually download and install each update as they come out. This is also the case for the state module in the Deluxe+State Edition.

I chose a tax prep with a lot of experience and the choice was confirmed. When I showed up, I was told the person has been out for two weeks and was not expected back. I was offered another prep person and since I was there, I chose to use him. While he was doing my taxes, he had to ask for help 4 times. When the forms were complete, I found a $6000 mistake. I pointed this out and the corrected amount I owed was $45. A few days later, I was completing my tax due and found I was not given all the paperwork I needed and had to return to the office to get them.

The tax person who did my taxes was NOT and account and had no clue what he was doing. He was googling stuff. He was entering numbers out of nowhere and when I asked him where did this number come from, he deleted it. I had to tell him that certain stuff didn't change from last year and he can use my taxes from last year to refer to if he doesn't know what to do.

First timer with H&R Block and I was impressed and thankful for the great services provided to me. My stress started to quickly diminish with the kind and helpful reception I received. I met my tax pro and she proceeded to get right at my paperwork and tax returns. Shelby was quick enough, thorough and professional. Her skill level was high and her assurance put me at ease. I couldn’t be happier that I got this out of the way and although I had to pay out, it couldn’t have gone any better. Thank you for the excellent tax service you provided me!

The federal portion of the program works fine. The state portion is trash if you have anything but the simplest of returns. The AI is also garbage. I asked it a question about state solar taxes and it asked me if the children (presumably my solar panels) had social security numbers. I contacted the actual customer support who then referred me to the IRS and told me I must have input something wrong. Turns out I input it correctly, their software had an error in it. But they just didn't care enough to acknowledge that possibility never mind correct it.

Hi. l Am interested in this content because how to report a abuse case from outside inside work places meaning trying to figure out how to do your taxes and my issues. I'm being attacked by my outside 😔 and identity platforms on devices and Content and people family holds postal. I deserve to have my taxes done but being removed from banks caused a lot of issues with my life and identity. How to get help with turning it, throwing away important things. I get late information and bad advice that never goes through emergency. 🦺 Things are needed or should I write a will to specify my concerns.

The other day I contacted customer service to see if they could answer my question on why my refund was stuck at IRS accepting it status. I gave him what information he requested and after being on hold for a few minutes he answered me. The answer was that my refund would be completed by April 9 and I felt this was great since it was accepted February 25. Only to find out this information was misleading. So far no refund and now I now I can’t even get ahold of customer service. I would have rather him tell me he had no answer.

I had my taxes done at the Liberty TX office. One of the employees had misplaced her phone as I arrived. She eventually found it in her purse. As I was at the front of the office the women tax preparers got into a loud argument about the phone. They were loudly using vulgar language!! Those are the most unprofessional bunch of employees that I have ever encountered!!

New software DOESN'T WORK IF YOU USED HEALTHCARE.GOV MARKETPLACE! Don't buy it, it won't let you file your return. Support blames their bug on Healthcare.gov. Useless.

Next year I will no longer be using H&R Block. This company is mechanical and has lost all touch with servicing the client! Time is money! $600.00 to complete taxes, ridiculous and offensive!! Robotic accounts! Clients need to take some courses in accounting and control their own financial future. H&R Block literally block your future finances they serve themselves!

After going through my docs, I get sticker shock. This company obviously knew what the costs were before I started. Why did they wait until all docs were entered before they hit me with an over-priced sticker cost. Tell me up front instead! There won’t be a next time, but I wish I walked out instead.

Mr. Richard L. **, Senior Tax Analyst, H&R Block, Port Charlotte, Florida, is a highly skilled, tax analyst who presents in a highly professional manner, providing expert advice, in my case saving a lot of money. He has excellent communication skills, communicates with confidence, is helpful and very nice to his clients. I will be using Mr. ** for all future tax preparation and recommending him to others. Thank you, Mr. **, for the kindness of your professional advice and the money you saved me.

Wendy ** is extremely rude and unprofessional. I had my taxes filed on 2/23/26 at the Catoctin Office in Leesburg Virginia. The tax preparer is Wendy ** at that office. She was supposed to file a form which she had forgotten to do when she filed my taxes. I've been asking her for over a month to please file that form and it took 3 emails to even get her to respond and her response was that she had to figure out the "new" system. Then a week went by and another 3 emails and then her excuse was that she had some March 15th deadlines that she had to work on first. Now another 3 emails later she is not responding and ignoring me. She has yet to give me the real reason for not doing it but nevertheless she is being not only rude but unprofessional.

H&R block is too expensive, they will tell you $199 then charge you $254. Me being 65 can find a better solution to getting my taxes done without the high cost. Not using them anymore.