Complain about a product or service

Bank of America Mortgages

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

Tim of ferndale, MI July 1, 2009

Bank Of America was helping me to do a refi on my house. We had worked out one at 5.35%, saving me 145.00 a month witch would of helped alot. This refi was suppose to be done without an appraisal of the house. One day a man shows up at my door saying that he was there to do an appraisal for BOA. Me not knowing much about the mortgage process said OK. A month later after not hearing anything from BOA I called to see what was going on wit the refi. I was told that they had cancelled it due to the appraisal not being enough.

When I asked why was the appraisal was done I was told that someone had messed up and that tere was nothing that could done for 60 days. I waited for the 60 days to be up and called BOA back. This time they said that they still could do the refi but instead of 5.35% it was now 6.75%. I told them that this was unacceptable and once again asked about the appraisal and why it was done and was told again that someone had just messed up and that they were sorry. I would not recommend anyone ever work with BOA because I feel that they are all crooks

cj of Montgomery, AL June 30, 2009

I am a Realtor representing a client who has their mortgage w/BOA. We have been trying for weeks ( about 4) now) to get back a form that the closing atty sent to them to fill out so that we can close a sale on his property. We have been told over and over it will be taken care of and they will call the atty office with nothing ever happening. This delay may well, blow the sale for this client and put him in a financial bind. If I were him I would sue!

Diana of Lebanon, IN June 6, 2009

I received an email after I paid my payment that it was rejected. I called to find out Why the lady I talked to said I was 4 months behind and I told her I was not four months and I could prove it with my bank staements got very rude. telling me that that I was she just kept saying that I was four months and I had no proof. I finally told her that She could think what she wanted butr I was not 4 months behind. I hung up. I printed my bank statements and called agin this time I spooke to Ken. He was very nice and was trying to help me.

We went thru the bank payments together and we figured out I was one month behind because of somehow Novembers payment was stopped. He also said he could fix the fact that they also put part of My house payment in escrow instead of applying it all to my payment. I also did not know my paymnets went from 613.00 to 697.00 because I moved of the house I was living in to the [other] house 6 months ago. I did do a change of address and I also called Counrty Wide to klet them know I had moved. But still they sent all my statements to the old address.

I found out that my paymnets went up in March and started paying ythe correct amount then. Ken said he could fix the Febuaray problem and this would help me he also said he would take of the late fees so this would help since I was trying to fix all and he understood he also said to change the payer to Bach home loans and resummit my paymnet so I did. It should be there On Tuesday at the latest

Ken called me back and said this lady would help me understand more so I was speaking to her and she also tryed to tell me I was 4 months behind lady said they were going to raise my house payment again I told her they just raised it up in January. I told her that I was stretched now and I could not have it go up again she said this was my fault she said I could call customer service and They could lower my payment I told her that i had already done this and they said they could not help me. This also did not make since. since she just said they were going to raise it again. and Ken spoke up and said I was not the He was going to take the late fees off and this would help adjust for the escrow.

The lady then told him to get off the line In which he did. She then began to get reaally rude to me sayinfg that it was my fault that the escrow was short and " whose fault is it that there is 18 dollars in the escrow instead of 22.02" so I have to be 4 months behind and I do not know what I am saying for what they have to pay I told her all I do is pay my payment and they are to do what is supposed to be done but they are not supposed to raise it again because of something they did ansd not me. She just kept getting ruder and ruder so I told her I was not going to argue with her anylonger and I will make my 697. payment and that is it.

I feel very unhappy that people can treat customers this way and berate them and not help. They should not threaten to take peoples houses and should listen. I work hard and try hard to make my paymnets and I were to tell someone told that it was their fault that my company did somethig else with their payment and want to make it their fault I would lose my job.

Jerry of Joplin, MO June 24, 2009

In early May we had a windstorm that damaged our entire roof. State Farm wrote us a check with Bank of America as a co-signee. The check was for 12,950. One week ago (6/16) we had our local B of A Branch Manager overnight the check to Phoenix. B of A Mortgage didn't bother to contact us that they even recieved the check.

After another trip to B of A the Branch Manager made a call to Phoenix and was told the check would be sent to us regular mail and the Contractor's name would appear on the check also. We should recieve the check in 5-7 working days and must jump through thin new hoop to get our roof replaced. We are told the check will be for 10,000 and we are to call them when our Contractor is 75% finished so B of A can inspect it to release the rest of the funds.

They can't explain at all why we at all why we are not using electronic transfer when we pay our mortgage this way and why are we being treated like a couple of crooks. I feel harmed because we are talking about a roof leaking and if any interest is accrued on this money that we also will recieve the interest with our final monies from Bank of America Mortgage. They have a copy of the signed contract for 14,950 and need to release all of the funds at once.

David of Jackson, MS June 8, 2009

On Saturday June 6, 2009 Mr. D. Henry called me at approximately 2:00pm CST to inform me that he had been appointed to a new group of individuals that are tasked with the goal of contacting in-process applicants to expedite the closing process. He further requested that I fax to him our entire loan package so he could start the refinance process all over. I was enraged and completely frustrated with BOA. Simply put, we started our loan application on March 17, 2009 with Ms. J. Bergly.

After receiving loan package my wife and I fulfilled each and every document request, excluding insurance declarations page, an oversight on my part, and returned package to a Ms. H. LaGasse/Whitaker located in Tennessee(?). OUR SUBMITTED PACKAGE WAS COMPLETE. Remember that fact. I began calling Ms. LaGasse/Whitaker to inform her that I inadvertently left out insurance declarations page. She said no problem. I then requested a possible closing date, because I knew our package was complete and all the processor needed to do was to verify receipt of appraisal, etc. and then submit to underwriter. After not hearing from her I called and left several messages. No return call(s). Toward the middle of April I kept calling and got Ms. LaGasse/Whitaker on the telephone. She had record of the appraisal having been received and that it was in underwriting. She said BOA was swamped with loan refinances and she could not give me an anticipated loan closing date. I informed her that our loan package was complete and should sail through the process if only someone would take the time to underwrite it. After numerous failed attempts to get Ms. LaGasse/Whitaker on the telephone I eventually contacted Ms. Bergly and strongly voiced my dissatisfaction with BOA and the handling of our refinance. She made the usual excuse that BOA was extremely busy and that everyone was during the best they could. She asked for my patience. I next spoke with Aaron, last name unknown, Ms. Bergly's supervisor, to complain. I'm certain all this is in the record. That brings me to the Saturday conversation with Mr. Henry. He informed me that because BOA is so busy a special group was created to help expedite loans already in-process. Next he requested that I fax to him our entire loan application to include updated documentation of ALL statements, etc. Now you get the picture. I angrily asked him to retrieve our original submitted COMPLETED APPLICATION WITH DOCUMENTATION and he would have everything he needed to move forward. He said he did not have access to the original file; therefore, to move forward with our refinance we would need to re-submit EVERYTHING; UPDATED, of course. NOW THEREFORE [we] DEMAND THAT BANK OF AMERICA CEASE ANY AND ALL WORK ON OUR LOAN APPLICATION, IF ANY, AND SEND US OUR APPRAISAL, WHICH WAS PAID IN FULL AT TIME OF APPLICATION. IF THIS IS NOT CLEAR TO THE INCOMPETENTS AT BANK OF AMERICA, WE ARE WITHDRAWING, CANCELING, STOPPING OUR APPLICATION TO REFINANCE. GOT IT?

Patricia of Porterville, CA June 9, 2009

Social Security benefits are not considered income? What? Recently, I have been trying to help my disabled husband get a loan modification that our government speaks so highly of. The lender on his mortgage was Countrywide, who as we all know was just taken over by Bank of America. I have talked to Bank of America six times to get his loan modification done. The first five times, I was lied to, asked how much loose cash I had and just pretty much given a runaround. I figure that they just wanted to let my husband's home be sold to add to their coffers. Not once during the first five phone calls to them did they even attempt to help me. Four of the five times, I was told they would send me paperwork to fill out, I tried to explain to them that the home was being placed for sale by HUD, so I was on a timeline to get this worked out. Today, 10 - 15 days later, I have still received no paperwork. I decided to give a phone call to Bank of America one more try. This time I got hold of a woman named Mary, who actually seemed to care. I explained that my husband is very ill with end stage renal disease and total kidney failure as well as several other things. I also explained that the sale of his home and forced move would likely kill him. Once more I gave Bank of America the information they need to modify the loan on my husband's home. After taking the information, Mary told me that there is a problem because Bank of America does not consider Social Security as income. My husband has worked his entire life and paid into the system. He has drawn Social Security about 7 years. This is the first that we have been told that it is not considered income. So why does he pay federal income tax on it? Needless to say, I am appalled at this holier than thou attitude that Bank of America has regarding our retired and disabled citizens. How many more class action suits are going to be brought against Bank of America for their shady practices? It seems that a discrimination lawsuit should be next. This is the same Bank that received how much in bailout money? Oh yeah, it was 15 billion dollars according to USA today. And then, according the CNN Money, another 20 billion in cash and 118 billion in assets to take over Merrill Lynch. What is wrong with this picture? How much longer will the government allow Bank of America to do this to its citizens? Where are you, Mr. Obama? Where are you Mr. Schwarzenegger? Where are you Mr. Geithner? Where are you Mr. Donovan? Don't you think it is time to look into Bank of America and put a stop to their disrespect of American taxpayers? I will fight to the end to keep my husband in his home.

Simone of Woodbury, MN June 9, 2009

I bought my home back in Sept. 2005 on an ARM. My initial mortgage was through Country Wide and transitioned to Bank of America in April 2009. My ARM went up 400 a month. I asked Countrywide about refi. and they stated that I would "qualify" in a year. My debt to income was too high (better then when I purchased my home) and my home was worth about 40,00 less then what I paid for it. I rented part of my home out to family for the year (whom left Aug. 2008) and contacted Country WIde again to refi. I was DENIED.

I was given the run around by Country Wide regarding paperwork and general Limbo confusion, to then have to do the same "dance" with Bank of America. I am now 10 months behind on my mortgage. I was told in Jan. that I would receive a decision on my loan modification in 60 days. I called multiple times and did not get any response except "it is in review". In April 2009 I contacted my new leader (Bank of America) and asked where my account stood, and if they had all my paperwork. The Rep. stated that they did and it would be about a week for a decision, because my account was "in review".

Week after week I called to see what was going on. Finally, on June 8th 2009 I received a Fed-Ex from Bank of America w/ their loan modification terms. Here we go. I would receive a reduced interest rate (6.54%) and a set payment plan for the period of possible increase under my original ARM terms ( possible increase every 6 months) and an extra 17,000 added to my principal mortgage payment and interest that would accrue on top of that added 17,000. Ohhhh. the adjusted payment would start in Aug. 2009 and the original terms of my loan has a possible ARM increase in October 2009. A WHOLE THREE MONTHS OF RELIEF WOW! SO MUCH WITH WORKING WITH HOME OWNERS! I can not afford my home and will be in foreclosure if I can not get a reasonable mortgage payment set.

Courtney of Oklahoma City, OK June 9, 2009

My fiance and I applied for a home loan from Bank of America. About a month later B of A began actually working on the papers and forms needed to process this loan. They informed us that we needed gift letters which we promptly got only to find out weeks later that they needed to be on certain forms. Our phone calls were never returned. The loan officers will only answer e-mail and that is unreliable. I would like to be grateful for the one night they stayed late but this was on the night before we were supposed to close for the 2nd time which did not happen.

They didn't contact us until 3pm the day before closing to tell us we needed to get 3,000 by the next day. I gave the cash to my fiance and Bank of America then questioned deposits from the donor's (me) account which seemed very invasive as my name is not on the loan. When calculating our loan they estimated 500 for home insurance which completely threw off the rest of the home ratios and consequently has prevented us from closing for two extra days.

As I type they are still trying to work it out after we have scrambled once again to cough up 1,500 which increased our downpayment by over 7% of the original agreement. Due to Bank of America's incompetence my fiance and I have now had to use wedding money to pay the last minute increases. We are in serious danger of losing the house. We have had to reschedule U-haul reservations and utility initiation. We have wasted time at work trying to contact our loan officers, gas money to drive to the branch, cell phone minutes, and money on fast food because we didn't want to buy groceries just to move them.

Bonnie of Bakersfield, CA June 8, 2009

They say they are not Part of the "FDIC" and don't have to follow Truth and Lending Practices when it comes to applying partial payments when recieved. They want full payment before they will apply the payment. They go by the "Actuarial Method" of computation for calculations, but not for applying payments immediately when recieved. I will not be able to repay the loan sooner than later. Thus they are extending the financial hardship against me

Gertrude of Terrytown, LA June 3, 2009

On April 15, 2009, I contacted Bank of America for a refinance of my home mortgage loan for a lower interest rate. M. Levenhagen recommended a Freddie Mac refinance and requested a nonrefundable processing fee of 400. Several weeks passed, and I contacted Mr. Levenhagen concerning the status of my refinance. He informed me that there was a problem with the title. He stated that my ex-husband name was listed as co-owner. I stated I had a notorized statement stating he had no interest in the property. Our divorce had not been finalized at the time I was purchasing my home.

The documents were faxed to him. A week passed and did not hear from Bank of America. I called again. I was referred to Roni Robles, Home Service Specialist and I faxed her the Sale document indicating that my husband was not listed as having ownership. Another week passed. I was contacted by a title company requesting the information concerning the purchase of my property, which indicated my ex had no ownership.

Another week passed, no one contacted me concerning the status. I called Roni R. and inquired about the status. She stated everything was fine and I should be going into closing soon. I hear nothing from Bank of America. I called Roni Robles again. She assured me that the closing would be taking place soon because all the documents were received. Several weeks pass, and I contacted Roni again on May 21, 2009 I inquired about the status. I asked why has it taken two months to close this request. Roni stated she needed a bank statement showing that I had sufficient funding in my bank account. I faxed her my savings account which had 2200 and may money market account in the amount of 15000.

A week passed and I called Roni again. She reassured me that everything was ok and would let me know when the closing would take place. I heard nothing from her and called on June 2, 2009, she stated I should be closing soon and she would check to see if the documents of my saving and market accounts were acceptable.

I called June 3, 2009, Roni then informed me that my refinance loan was turned down because of deragatory statements on my credit report. I had filed bankruptcy in June 2003. She stated that I had a late payment on a JC Penney account. This account has been in dispute which I had informed her about and the account is in my son's name. He had put my name on the account as a user. Roni stated did I have any proof of this. She stated that Cingular had me listed as late payment. That account was paid out and I told her I had proof of that. I asked why did it take over two months to inform me of this when the credit report should have been the first item to have been reviewed when I applied for the refinance.

Since my bankruptcy, I have not been late with any payments and Bank of America is my mortgage company which shows I have never been late. Roni stated why did I go with the Freddie Mac refinance? I informed her that Mr. Levenhagen advised me that this was the best option. He never informed me of any problems concerning my credit rating or that there were rules stating I could not have any deragotary statements on my credit report. I have applied to refinance at a rate of 4.5% and probably will not be able to obtain that rate. I have lost out on 400 due to Bank of America misleading and fraudelant methods.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |