Bank of America Mortgage Reviews

James ** and the whole Bank of America team are awesome. So happy to have gone through them for my mortgage! Thank you again James for the awesome work you do!

Warning to all-BofA processed my application for a HELOC and I was denied. After getting approved by several banks - they all told me the same thing-I should have been APPROVED. I had a credit score of 770 - 220k valued home owing only 100k-so plenty of equity -20k in savings and 50k in debt. From the beginning I should have hung up because the person processing my account was a foreigner who could barely speak ENGLISH-I had a HARD TIME understanding him. He did a poor job of helping through the process because he was incompetent!! By the time I figured he was skipping steps-I was outsourced to several different people. Important information was never requested - I took a hard hit against my credit all for NOTHING!! BofA should have checked to see if I qualified for the loan from the beginning with a soft hit-instead he had all the numbers wrong-misguided me into believing I qualified only to find out I didn't.

I applied with BOA for a mortgage loan due to the promise of grants that would cover the vast majority of my closing costs and down payment. The contract was to have it clear to close in 30 days. Well now it has been 40 days and still no approval letter. Now they are saying that they need $5000 more for downpayment. I don't have to pay it, but I have to tell them that it is ok for me to say yes now. Additionally, every time I needed to get something out in the conversation she kept interrupting me. Finally, I just had to hang up. First, they said that the approval letter would be done on Monday and this was Friday. Then on Monday they said it usually takes 3 days. Then I found out late Thursday that the approval was not accepted due to some forms that were needed. Another week of processing lost. Question: do they work for us or do we work for them.

Specifically, the one star is for their mortgage/loan dpt. Having had checking and savings accounts with them for decades, I recently applied for a HELOC on a house that I own outright. From the get-go, zero communication--I had to log into my account and then go the loan page and then "to-dos" to see what was needed. They ended up gathering a lot of very sensitive information beyond tax returns and whatnot; without answering the phone whenever I called. Finally after three weeks of getting strung along like this a loan officer called to let me know they'd have an answer within a few days. Sure enough called a few days later to say it was rejected. Why gather so much info and spend so much time if the answer is no? Lesson learned at least: even B of A has gone down the tubes in the ultra important customer service dept, and next time will talk to someone at a local bank for advice before even starting--with that same, smaller bank.

Never use Bank of America for home loans. We are 6 weeks past our original closing date, and even after they gave us a clear to close, they still are asking for petty items. It takes 2 weeks of calling and emailing to even get an answer. I left 3 messages with “lending specialist” manager Rachel ** without ever getting a call back. They either don’t know or don’t care. The process has been a nightmare for all parties involved.

This is my loan Application Number (**) for HELOC. I applied since Dec 2025. I was submitted all documents requested by loan processor and underwritter review by Robert ** in FL. He got nothing done and poorly communication to the client. I had a bad experience working with him. I totally wasted my time. I will move out of this BOA to other banker. I will never recommend BOA to any of my friends or families moving forward.

Wish there was a negative rating on here. Went through the whole process, and finally received my HELOC loan. The problem is their follow-up after the loan. My loan officer, Antoine **, specifically told me I could call him if I need help in the future or if I had any additional questions. Well, I did and always received a response that he's on vacation and would call once he returned. Guess what didn't happen... Crickets. Then his supervisor, Danielle **, responded, giving me an incorrect number to customer service. Then, after calling and being on hold for 10-15 minutes of them trying to sell everything from hearing aids, to medication it finally just disconnects. Checked back in another month because I kept getting letters from BOA, and went through the same process. Antoine is on vacation, and Danielle piped in with her same lame excuse.

My mortgage loan rep is horrible, Jay ** & his arrogance is very much a turn off, I have many choices for a mortgage and I choose not to use Bank of America, he has brought up issues with my credit report but yet will not share them with me, in some cases they are over 20 years old for a dispute, I have a fico score of 820, what a loser.

My daughter applied for a mortgage to buy me out and I put an offer on another house. I had to reschedule my closing 3 times, BofA was unresponsive for weeks at a time, then sent a list of new things to upload. They ignored our request to use our own closing attorney so now I have to pay him too. The closing costs were close to $19,000 on a $170,000 without escrow. I was shocked. We requested an advance copy of closing documents but we got a lady that drove up to our local bank and had us walk over to Jimmie John's to sign everything standing at the food counter. I'm wondering if they were even affiliated with BofA or was this an elaborate scam because the whole experience was so unprofessional. After the alleged closing I was told the money wouldn't be available for another week. Meanwhile I just signed my house away. I mean what the heck! Not to mention it has been 2 1/2 months since she applied for the loan and was pre-approved.

This review is for **. Extremely poor experience. Based on my personal experience, this consultant was unresponsive, disorganized, and showed a very limited understanding of the mortgage process. Communication was consistently delayed, timelines were missed, and everything was pushed to the last minute. In my opinion, this lack of professionalism directly caused me to lose the deal. There was no urgency, accountability, or proactive guidance at any point. If you value your time and don’t want to risk losing an opportunity, I strongly recommend choosing someone else. There are plenty of qualified mortgage consultants — based on my experience, this was not one of them.

0 rating. Worst experience ever. We were able to take a parallel path with another major bank, and they managed to close our loan in about 10 days. As of last Thursday, the title has officially been transferred to our name, and we are now proud homeowners. I had placed a great deal of trust in Bank of America, having banked with them since 2008. Unfortunately, this mortgage experience has been extremely disappointing. We incurred penalties and went through a very stressful process, which should not happen to any customer.

I am writing this review not because I was denied the BOA HELOC, I am writing to save other people the same aggravation that I went through. A grueling 6 week process of generating more and more paperwork. Paperwork that was already sent had to be sent again. Paperwork that I had the local branch send, was received by the Loan Processors unreadable or missing pages. Agonizing requests were made to have individuals send personalized letters regarding my pension that was payable as long as I live, after adequte payments showing years of payment history in specific terms. I think the most frustrating part of the loan request was I explained beforehand what I was trying to accomplish in clear terms. I also expressed that I was not in a 42% debt to income qualification category.

I'd give zero stars if that was on option! After weeks of run around and placing blame on everyone except himself, Michael **, finally let us know that our loan would not be approved due to a minor reason (that another lender DID approve!). He also promised grants to help with closing costs, but then suddenly we wouldn't qualify, forgot to include money from the seller on the documents, complained about our inability to answer him IMMEDIATELY when he called or emailed (couldn't because of work), and then proceeded to wait until the last minute for things he needed to do. I would not recommend BOA to ANYONE for a mortgage, loan, or banking based on this experience alone. Stick with a local, personal bank or credit union, or someone your realtor knows.

Bank of America is absolutely horrible. I applied for a HELOC and was declined. I gave them all the documents they required within 5 business days. The worst people their are the underwriters. They don't care the I've been a loyal customer since 1993. I will not try to get a HELOC or any other product with them ever again. The only reason I don't take my money from them and cancel all my accounts is because I have joint accounts there with my mother.

Bank of America recently purchased my mortgage. I have no idea why they did. They have made paying my mortgage nearly impossible. I have spent hours trying to pay it, with the bank erecting a series of obstacles. They send the payment document two or three days ahead of its due date through the mail. Their 800 customer service line seems to be unstaffed - I spent about an hour waiting, with no estimate of time or option to receive a call. There is no chat service to offer to pay on their website. The only way to get chat is to download the application. Unlike the rest of the world, they do not allow you to sign up for the online application, um, online. You have to submit a request to have a password sent to you. Or mailed to you. Through the mail. Seriously. With a promise to send a password within 14 business days.

Apparently they give themselves SIX MONTHS to approve a qualified assumption, which essentially is just removing one name from a jointly held mortgage. This is going on since the beginning of April. The agent working on my request is on extended leave. Her MANAGER is on extended leave. His "backup" is out of office until next week. No one takes accountability to see it through to the end.

Back as many, did we put our HELOC on pause. We decided to take it off. BFA has you paying the first three months double the rate you were paying to see if you can handle it. Then they ask you to prove your income again to see if anything has changed.. then they ask you to sign a paper to assembly reinitialize. This started in February. We are now essentially in mid May. We sent back the paper. Our fault was that we did not send a request for signature.

Hello Bank of America, I started an assumption loan in early January with Loan Processor Ty **. I sent everything she asked for weeks. She said it takes up to 90 days for approval. I checked on the loan Monday, May 5th and the file had been closed in March. I never received any warning by email or letter that the file would be closed by a deadline. She said we missed one email asking for a utility bill. She admitted having everything else she asked for. Please re-open the loan application process and speak with Ty ** about the way she treats clients. We sent the utility bill on Monday to her but, want a new Loan Processor. I believe I was treated unfairly by Ty **. Her communication was terrible.

I applied for a HELOC and this bank was irresponsible on how it went about it. They hit me with a hard credit inquiry that tanked my credit rating 25 points- totally ridiculous. And to boot they are asking for crazy info- I NEVER USE THEM AGAIN.

I had a very disappointing experience with Bank of America's loan process, specifically with Justin ** and Danny **. Initially, Mr. ** assured me that everything was in order after I submitted the required documents. I trusted his word and proceeded with escrow, only to be transferred to Mr. **, who asked for additional documents. Despite sending everything requested and being told that "everything looks good," my loan was ultimately declined during the final review.

Bank of America was great for 28 yrs, I don’t even know my the transferred my loan to Shellpoint. Either you don’t care or didn’t know how back this company is. Check the reviews on the BBB site. I was thinking about banking with you, now it no way and will not recommend banking even though you're in walking distance.😒

Total nightmare. I applied for a HELOC and uploaded tons of documents. Bank of America said they couldn't read some so they had to be uploaded again. Then they came back with a kind of credit with Umpqua had to be paid off with the funds. Fine. My purpose was to consolidate debt. Here the problems started. B of A and Umpqua could not work together to get the payoff. B of A insisted I had to get this. I tried and they wouldn't accept anything I sent them. The application was closed with no notice to me. None. When I checked on the status and said I could pay off the other line of credit they wouldn't accept the document. It came in too late for the loan processor because they are on East Coast time and I am on West Coast. Be warned West Coast people. B of A stops all business on East Coast time. Then the loan application was canceled with no notice to me. Two and a half wasted months with them. Will never bank with B of A.

On July 1, I logged in to make my mortgage payment as I do every month. I make the payment, it shows as scheduled, and I instantly receive an email confirmation. Except that this time there is no way to just make a payment from my checking account. Instead there is some convoluted system using language that says nothing about a payment, just confusing language for the customer transferring to BOA. So, I try, and all that happens is something saying something is processing, but also something saying that nothing is scheduled, plus, no confirmation, no email saying any payment was made. So, I wait for a while for the typical email confirmation, but no confirmation ever comes. So after about half an hour I log back in to try to see any activity, and nothing shows, no activity on the account.

Stay away!!!! They are dishonest!!!! They have no idea what they are doing!!!! They are proud of being no good ... LOOK AT THEIR REVIEWS EVERYWHERE. NOTHING BUT BAD STUFF ABOUT THEM. GO ELSEWHERE!!!!

The loan application process was the Worst experience ever! Customer service is non-existent! Because of my 25 years+ of being a BA customer, including my current mortgages and other accounts I decided to apply for a new loan with BA. Only when I followed up with the loan officer time and time again she asked to submit documents. After 5 weeks of this pattern, I ended up submitting over 3 dozen documents. By then I had requested another update on the timeline for a DECISION of my loan application and no response! After following up one more time the loan officer got back to me asking yet for another document, and totally IGNORED my request! That was the last time I heard from them. One month later to this date I did not hear from Bank of America at all! I recommend doing your research and if you decide to move forward, be prepared to deal with this institution the same way I described above.

Horrible bank. I'm did worked at one of their clients that have a mortgage through them. They will not release funding to rebuild the elderly disabled home after is got flooded out. They also won't pay contractors for work that was done either and dared the contractors to put a lien on the house.

I do not recommend Bank of America home loans. I sent everything they asked me for to Mr. Ricardo ** 3 weeks ago. When I call he never answers. He is always outside his office. I called the supervisor and he never called me back. I feel like they are treating me like third class. Until now, they have not processed my request. It's a waste of time.

We have been trying to establish if Bank of America is capable of helping us with the line of credit and they proved after 50 days of wait and 20-30 hours of our time loading all non-making sense documents that they are simply incompetent and that we could have had our answer within first 2 minutes with competent person. Apparently BoA does not have these kinds of people in their bank or I haven't met them yet.

Having been a BOA customer for 20+ years, my husband and I decided to do a HELOC through them to add a pool and make some other improvements to our home. Having good income, credit, and equity, we figured this would be a relatively seamless process. To begin, the communication is horrible. Once we applied online, we could not get a phone call, or a return phone call from a person. They assigned an advisor who tried one time to send a secure email through a program that could not be opened on our computer. I left several messages and emails asking what was in that secured email with no response. After 10 days, I finally got a callback and I found out it was asking for documents that I had already submitted during the initial application process and they were simply "missed." This 10 day delay ultimately allowed our application to expire and we were told we had to reapply- and have a second hard credit pull done.

I had a first-time-ever appointment with Bank of America to buy a new home. The location was at Sawdust, The Woodlands, Tx. I met a bank agent, named Cristina **, asking for loan options. Some information was missing from my side, so I went out and got it. I called and sent emails, to follow-up the paperwork. Almost two weeks later she still not taking calls either replying emails. Lousy service!

Upon filing a new application for mortgage refinance has taken 2 weeks with finally getting a call from the processor stating that I may be out of range on loan to value, I have over $800k in equity on my home and needing just a refi or 2nd mortgage to pay off previous bills, HELOC and car loan. Processor stated that he will be in touch, forget you! DON'T WASTE YOUR TIME WITH BOFA, go with a local credit union, you'd stand a better chance.

I am a disabled Veteran and they made up a story. And They cleaned me out $644.00 after they closed my account and put it under review, If I could afford it I would sue them for millions for taking advantage.

Mortgage and Entirety of Company. My husband and I have been dealing with my father's accounts at Bank of America (BOA) since he died a year ago. The first department that was notified of his death was the mortgage department. My husband and I have been paying on the loan since he passed. We have been into branches and the branch called and we have called directly; every time we speak with someone from the BOA side the account does not show that my dad is dead nor who the executor is for the account. We have sent his death certificate and executor papers to BOA mortgage and numerous other departments (because departments do not share documents) and we have to send them again because the information is still not showing on the mortgage account.

I received a letter from BOA stating that I'm a valued customer and I decided to apply for a HELOC loan. I don't feel valued rather devalued, it turned out to be a long and tedious process, I withdrew my application and don’t recommend BOA to consumers.

Made appt Indianapolis Zionsville. Met w/ loan officer mrO. To get insight & info on mortgage loan. After going through numerous Q& A He was very rude disrespectful. Called me Angry! I ignored the ignorant remark. Which made my blood pressure spike high. That has still affected mentally. I continued the process. He tried to undermine answers I was given him In reference to mortgage insight. Without even doing the application. I had a feeling He already seem to be stipulating I wouldn’t be approved!? Daughter & I was constantly correcting & misspellings info he was inputting on. Shared screen! He was very irritating @ this point. End results We got up & left.

I have been trying to reach a human in the Lien Release Dept. I was told they don't have phones. I was given a phone number to call but it doesn't take me to that Department. I had to result in contacting the CFPB to hopefully get some sort of resolution.

BOA wasted our time & effort in trying to get a HELOC, by requesting hundreds of pages of documents sent to them, and many were irrelevant. Then they wanted more papers, and then still more. They were never satisfied. We Finally gave up, when we realized they never intended to give us a HELOC, in the first place. Being out of debt, with a good income, & 820 credit score didn't matter to them. Maybe they only want all your information. Don't let them waste your time, & steal your info.

I applied for a home-equity line of credit in late January, and after 3 1/2 months of providing documentation, pay slips, explanations, tax returns, corporate information, and ALL of my personal information, …. I was told that my loan was denied! 3 1/2 months!!! Could somebody have made a decision earlier? They certainly dropped the ball and nobody was man or woman enough to apologize. They said they were trying, that was not true. They are liars, inexperienced, and even discriminatory. This happened at the Coral Gables, Florida branch. I actually worked at Nations Bank 30 years ago and I know the banking system well. What they did to me was outright harassing, and I am an educated professional with over 40 years experience. SHAME ON BOFA!

I applied for a HELOC on 5/12/2023 (application completed and email with facts sent to BOA Processing POC on this date). Processing did everything they could to get me to closing by 6/23/2023.. Underwriting, however did not do their job. I applied for a HELOC to use funds to purchase an investment property and I identified this in my application and my email dated 5/12/2023. I spent hours providing BOA all documents in a rush thinking that BOA would do their due diligence and preliminary review the documents. Underwriting came back 2 1/2 weeks ago and said BOA can only loan me ** not **K, no problem I said. Based on this requirement I sold stocks to make up the 20K difference, On Wed June 21, BOA asked for the following info: Outstanding loan info (provided already 5/24), proof property I previously owned had been sold 2 years ago (settlement sheet provided with BOA deposit of profit).

X2 Modification, Improperly crediting processing monthly payments. Took 6 weeks payment. Went into unapplied. Refuse to fix errors override, reverse credit. Not disclosing balance on escrow. Each month escrow statements miss payments.