eBay Reviews

So sick of typing out the whole story, especially cause they obviously couldn't care less about their reputation or they'd actually address some of their millions of unresolved complaints. Best I can summarize mine is they have been holding MY money hostage for over 3 weeks now. For absolutely no reason. Sold my items, packed and shipped on time, delivered early, positive feedback and zero issues. As a seller for over 16 years I've had zero complaints or issues, and 100% positive feedback on both sides. Now their new Ai system determines if you're worthy of getting your own money, and apparently I'm not.

Purchased an item he showed to have one available $$137 plus tax. Never received and they refused a refund and eBay did nothing about it. Will Not Buy again.

A seller by the name of “tuba06” scammed me with a Ninja blender. He promotes himself as a legit eBay seller, but he is not. I put a complaint in eBay and I wrote a review so other people don’t get scammed, but nothing happened and “tuba06” erased my review. That’s already a scam. This scammer tells you your item has been shipped and he provides you a fake DHL without your address on it and tells you the item has been delivered. He even makes a fake name “Jose” for the delivery recipient. The package is never delivered and you lose your money.

I have purchased several items from eBay but this is the first time I am dealing with a terrible vendor. No delivery after two weeks and no clear way to cancel since item showed shipped. However after two weeks, the tracking info still show item was still in mainland China. I contacted the vendor for a refund but was put through run around. When I contacted eBay for assistance, I was put through more barriers. No human agents, just online process that closes requests without resolution within 30 minutes. eBay has no customer service or care for the client.

This feedback is about EBAY, not the seller. On June 29, 2026, I placed orders for canna lily bulbs/rhizomes with many sellers on various platforms, one of which was EBAY. All companies/platforms sent me confirmation emails for the orders, including EBAY. Four days later I received the merchandises from all sellers except the one from EBAY. I waited 10 days and contacted EBAY customer service. EBAY does not provide a phone number, but communicated with me by AI. I gave AI my name and order number. It told me there was no record of my order. I specifically asked to be connected with a customer service representative. AI said it would not connect me because there was no order record.

I just started selling on Ebay 3 weeks ago. Verified my account, made 35 sales and deliveries and my funds are still on hold. Everyone I speak to is literally **, they lie, they transfer me, hang up on me, and tell me about different restrictions and different dates my funds will be available every day. So basically I have to call back every 2 days just to check and see if my funds are available. 3 weeks later and still no. My funds for deliveries are showing available in their system, but yet I still cannot withdraw them. This is the worst platform I have ever dealt with.

"Your listing contains a policy violation." Okay, so if I am selling Xboxes, and I mention the word "model" because their AI system reads the letters "M,O,D" in model, it sees that as a "modded" console and instant takedown. Oh and competing sellers can petition to have your products removed and get you banned. My experience as a seller has never been worse, and I am wholeheartedly looking for a new platform. eBay's customer service is beyond trash. You can be blatantly scammed by a buyer and they will still refund them and force you to take the L. I hate it, I wish there was other options.

Customer service agents blatantly lie and have no clue what they are doing so if you don't understand the rules that change everyday, I get at least 4 emails a day lately revising everything. Was once a decent place. Now it fake everything and they don't care.

Refund for fake purchases. I lost a lot of money for misdelivered packages. I have a doubt these packages was really shipped.

I sell on eBay for 16 years. I sold Chanel sandals, brand new in the box, sold through eBay Authentication center, eBay said that sandals are Authentic but damaged. I sold absolutely brand new, packaged with care. eBay ruined the item… I lost $1600. I opened a case against eBay, I asked them to check cameras - they don’t care!!!! On the first photo what I sold, on the second photo what I got back from Authentication center, but sandals are Authentic… It is unbelievable!!!! I am very disappointed! eBay thinks that eBay is a big company and sellers will keep their mouth shut????

Horrible service. I lost 14,000 dollars on an item. I shipped it to a customer following eBay policy guidelines, then they allowed the customer to choose 4 different reason to return the item which were all lies. The customer never returned my item nor provided a tracking number and then eBay refunded them 10,000 from my bank account leaving me with nothing. Every time I call them I end up in the Philippines and then get transferred around 4-5 times then hung up on. It's been like this every day for a months SMH. This is pure evil. I have no money, no products no return, no tracking and they refunded the customer. SMH THIS IS EVIL!!! And I can find help anywhere. :-( I just want to die!!!!

I have been selling on eBay for about 10 years with 100% feedback from my customers. The problem that pushed me over the edge is that when I would renew one certain item for some reason it would charge me reserve fee even if my item has not sold. I tried to explain this to the agent on the chat feature 'cause you can’t call them but anyway I have never did business like this because they get their high-ass fees once the item sells but the agent declined to remove the charge so I decided they don’t deserve to be a partner with me. The communication is piss poor and all they care about is taking money out of people's account with no explanation. You do not have the right to do that without explaining why I had to push to find out why this happened to me. Get it together eBay. Shame on you!

Ebay is a sham. The set up is terrible. They encourage you to use their shipping estimate and then underestimate so you end up paying for shipping! I also had a customer cancel before I shipped and was charged for that as well! The process is so ** up and complicated that it's not worth it at all. And it is hard to tell if you are being ripped off. I had some very expensive Lilly Pulitzer vintage. I pulled the rest and will never do business with them ever again! All the fees and BS is meant to confuse you! Absolute BS. So disappointed.

Auction cut offs allow for a lower end price than buyers are ready to pay... By waiting until the last seconds and dropping a big bid your price goes up slightly but nobody else can beat it in time. Then there are the fees taking a bite out of the price. The return guarantee only applies to domestic purchases... I accidentally ordered a tee shirt from England without realizing it... Though I hit XL then sent a child's size, then to fix that they sent a medium size... Then they gave a return address in Washington with a foreign postal code that The Post Office could not accept... Then later they changed it adding "England" accusing me of mailing too late so no full refund... On top of that they mocked me for not knowing European sizes while they later admitted knowing nothing about U.S. Postal charges.

Shipping changed its rates, now left owing for selling in Ebay due to their high selling fees…. If selling anything under $20 across borders it's 99 percent not worth selling and shipping

Absolutely the worst customer service I have ever experienced in my life. Stay away from this company.

I bought Rimmel London mascara for $14.06 from seller Skater5269 and was completely scammed and did not receive it. eBay refused to help me. Do not trust either one. Skater5269 is a crook!

Horrible selling fees and incompetent customer service. Their system is screwed for individual sellers and targeted to reward large companies.

I had an item first time with Ebay. It was a doll- that sat for a long time with frequent price drops. Someone form CA inquired about it- Ultimately I did not understand the shipping process nor was comfortable with the platform of selling, like I said I was new at it. I stated getting emails that the "potential buyer" made a complaint that she purchased this doll and never received it. It is a lie, I never sold it or shipped it and I am being penalized because ebay chose to believe her- and took money out of my bank. I am disputing this again explaining over and over the same explanation. Very disheartening!!!

Do they have minus stars? I have been a buyer and sold one time on this website that should totally be shut down. When I purchased an item and tried to cancel (literally right away) the seller refused to cancel. So I refused delivery and the seller got the product back and kept my money, thanks to eBay. I listed one item and sold it and stated buyer pays shipping ebay charged me shipping and I had marked this new item down 1/4 of price. Reached out to non existent ebay customer service never heard a word and still haven't been paid. I am going to report ebay to BBB

They don’t have 1/2 stars. I would really give eBad, I mean eBay a 1/2 star for sellers. I tried to sell items I purchased through thrift stores and 2nd hand shops and eBay held over 100$ of my money from items I had sold and won’t release the money to me…if wanting to sell DON'T USE EBAY!!

Absolutely the worst customer service I have ever experienced. Horrible company and extremely unprofessional. Will be looking at the legality of their policies. This is what happens when companies get too large. Awful company to not listen to their customers.

As a seller I found listing very easy but finding out the payouts and when you're going to get paid out, how you get paid out, I always get messed up. Shipping prices thanks to eBay and so I never get reimbursed or I lose about 10 bucks usually because of the price of USPS. Then eBay doesn't really reimburse you correctly I believe for your shipping. They take percentage out of your shipping. And then they charge taxes. It's none of their business. Thanks to USPS they basically make an item that's let's say worth a hundred bucks no longer worth a hundred bucks. It's worth 50 bucks because it costs 25 bucks to ship a comic book let's say which that's what it costs to ship a comic book without any damage to it.

EBay is the worst company for buyers. I bought a statue worth $515.29. When the seller refused to pay me back eBay did nothing about it. You cannot get a hold of a person, a live person and when you go to eBay, they just have automatic comebacks. I will not buy anything else from eBay. It is just horrible place to buy anything.

I have been a seller and buyer on eBay for about 30 years and YES it has gotten worse and worse, you can see the decline on a monthly .... ebay is a shell of the company it used to be .... I am reading a lot of complaints here about sellers on here and about how ebay always sides with the seller .... NOT, NOT even close to being true.... I have sold a few thousand items on ebay mostly patches but every time a customer complains ....ebay takes their side before they even look into the matter. I do still have a 100% rating, but from what I see eBay needs to really revamp and rework its operation .... They are falling faster and faster every year ....

Can't get any help. Didn't get my package, site doesn't work. Can't log on. Tried repeatedly spent hours. Th. I don't think I'll ever use eBay again.

I sold a graded Pokémon card (SGC 7 holographic Dark Charizard) through eBay auction. The buyer paid and the item was shipped securely using standard protective packaging for graded collectibles. After delivery, the buyer opened a return request claiming the item was damaged. I accepted the return request in good faith and followed eBay’s return process.

Such a disappointment, Sold a high value item, followed all the procedures and processes. The buyer confirmed delivery and satisfaction with the transaction after a week. But eBay retains the funds for 31 days. Contacted the joke of eBay support, no clue what they are doing or even any clear understanding of how to help, they simply read off a script for each keyword they hear. And on top of all that, the exorbitant fees they charge, you get nothing from them except a popular platform. That’s the key to get change from them, use other platforms.

eBay is horrible. They have no customer service. You can't ever talk to a real person. Their voice activated system is worthless. I bought something, it was fake. I've disputed it. eBay says to give the seller 2 more days to respond. Its been 5 days. Nothing. I try calling eBay and can't get through the gauntlet. And, or course, they'd never keep a commitment and call me back. I hate eBay so bad. I absolutely hate this company.

Ebay customer service is horrible. Automated phone service is retarded and eventually hangs up on you. If they go bankrupt I would not be surprised. If Consumer affairs actually makes a difference I would be surprised.

Ebay is a scam. Someone buys product from you, claim they don't want it, don't return it and ebay gives them their money back. Seller left with nothing.

I had an account on eBay for 2.5 years, the last year has been an absolute nightmare. Customer service has been absolutely useless, and I have actually witnessed as a seller, buyers attempting to scam me, after receiving product making a claim that it was damaged and demanding a refund and if I refused, they threatened to send it back damaged. As a buyer, I have witnessed sellers that have sold products and not shipped, I later found out that they were scammers. I received my money back, however, I was told by customer service that it happens from time to time, as a seller, I know for a fact, you cannot create an account on eBay and accept money for goods unless you prove who you are and verify your bank account. It is impossible to set up an eBay account without verifying you are real.

I would be ashamed of these reviews, nope, not eBay, ohh, the power to rob people is so humbling to them, thieves covering thieves. Covering their greed, gf eBay. Good riddance.

There is no one to help you! As a seller, I have been ripped off! I do not, did not and never will receive the money from a sale, and yet I refunded the order and that money was taken out of my account my bank account, my money, mine! I never received any payment in the first place. The payments are withheld by eBay, but when there is a refund, eBay takes it from the seller without ever giving the seller the money in the first place!

I purchased a item and didn't receive it. Then I contacted Ebay for a money back guaranty. What a laugh! I waited a month with no response on getting my money back. So I went to our bank and filed a claim on Ebay and got our money back in 2 days. Why did I have to go through that? So Ebays money back guaranty is crap.

ebay is horrible for anyone trying to do business find someone else to sell your stuff stay away from ebay…

Customer service at eBay is non-existent. Relying on AI to answer issues which lack effectiveness. Direct customers to use eBay help site, which is worthless and does not answer any questions. Called 866-540-3229 and it directs you to the help site and then hangs up. A multi-billion-dollar company having a rating of 1.3 out of 5 is true characteristic of "LACK OF CUSTOMER SERVICE" protocol for eBay.

I bought a ps5. The seller had a 30 day return policy. I sent it back after only two weeks using the return label provided by the seller. A day after shipping it, eBay messaged stating that the buyer had received the product and that I would get refunded by the 17th. I was shocked because I had just shipped it. The seller stated that they didn't receive it and eBay suspended my account. Upon looking at the tracking #, I noticed that the ps5 is on the way, scheduled to be delivered on Friday. Still, eBay refused to reinstate my account, which means I can't get the money back, even if I can prove that the ps5 will be delivered on Friday. I am done with eBay.

Very difficult to contact eBay, all automated, which doesn't really address all issues, sellers don't honor their warranty, and eBay does nothing. I stopped buying on eBay, every time a warranty is denied I lose money. No more eBay for me.

I bought a brake master cylinder on 4/6/2026. It failed after one month. I tried to return it with no luck from eBay or Parts Geek, who sold it on their website. I have no other option but to file with my credit card company.