T-Mobile Reviews

I want to tell the T-Mobile President and all Management about the service we received at one of your small town branches. I particularly want to highlight ** and **, and their co-team and manager. This group is the best and empathetic and Extremely Knowledgeable Mobile Experts We have ever experienced in the mobile service and home service industry. What makes them s Special? Well here are our reasons:

We have 5 phone lines, 2 watches and 3 tablets on our account at T-Mobile. My daughter deals with all the billing, specials,upgrades, all of that. I deal with the 80 yr old with poor eye sight & panic attacks over her phone, the 65 yr old non-phone using person and my own issues. We always go to the Arundel Mills Mall store & I usually ask for Big Kevin but today I had Blake. They are both very thorough, knowledgeable, patient & easy to understand. Today we were making the new Samsung be set up EXACTLY like her old Pixel with the same fonts, set ups and transferring all texts from 1 phone to the other. He fixed everything, made it all look easy, explained why I was having trouble doing some things & made it over all a very pleasant experience.

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

Same as other brands. I hear every other word. Very sporadic service. I have not been allowed to purchase a working cell phone for over a decade. TTY doesn't work for T-Mobile brand. Esim turns off and on on its own, at random. Very insecure and UNSAFE network.

I had just bought a new phone and got locked out, Cesar helped me and was excellent. He really went above and beyond.

My name is Matt. I just join T Mobile today and Gabi ** from your West Lansing Michigan location was super helpful and knowledgeable!

Bought a Iphone duo, they send me a empty box and then literally tell me I'm out of luck, they can help me re order. Worst service company. So mad I went to them last year. Leadership gets involved and they don't care

I canceled my internet service and requested a return label within days of receiving it. It was on my first bill I called again and was told I'd be receiving a credit and my return label would be in my email on the next billing date. Well I was billed and didn't get my credit or return label. So not only didn't I get a credit or return label but I got billed for another month.

In May, I left T-Mobile and went to Verizon, after my bankruptcy was filed. My T-Mobile account was closed as part of the bankruptcy. Over the summer and fall I grew displeased with Verizon's service where I live, as T-Mobile's was much better in speed and reliability. I went to a TMO company store in July to reestablish service after my bankruptcy discharge was granted. The TMO store informed me there was a watch line that had not been cancelled, due to error, so they cancelled it and told me I needed to wait 90 days from the cancellation of the watch to open a new account. that happened on 07/20/26. So I had to wait until 10/30/26, to come back and reestablish service.

Signed a new contract and was overcharged 400 dollars over a 4 month period till they got everything straightened out and was never reimburse the overpayments.

Absolutely the worst customer service I have ever experienced. Canceled our account and they keep billing us even though they can't find our account in their system. Incredibly incompetent, AVOI.

I bought a Samsung s26 ultra cobalt purple and had to return it so they send a replacement. Still ended up paying $20 just for me to receive my phone but why if it's a defect from the factory after word the lost my Spen and refuse to replace it. I'm trying to convince my wife to go to Mint Mobile. After they received my old phone I started to get Scam calls.

I am yet another unfortunate and poor soul who got "rear ended" when T mobile bought out US Cellular. Since this takeover i am "existing" with multiple/repetitive lost signals. Lost connections and it just keeps happening. Next, T mobile closed out the only service center within 60 miles of us. That's pretty pathetic. And now if you try to get support over the phone you find out quickly that it is a total waste of your time. There is NO customer service. I am looking forward to the day I can dump them and their overpriced crap service.

I was a member of US Cellular and it change to T-Mobile. Since the change over I have not received any info of what needs to be done. My phone switch over and I have had problems ever since. No one let me know that I had to have a New sim card or anything. There was a emergency one day and I could not make any calls or get messages only emergency call to 911. The take over needed to be handle better because I had no problems with US Cellular. As a company taking over another company it needed to be handle better.

We cancelled service because they could never solve our problems with phone service. Dishonest about billing, sent email final bill with no explanation of the extra cost. Could not get into account to look at the bill. After waiting for 15 minutes, finally able to talk to rep in billing. Her explanation was absolutely unacceptable, and intentionally meant to confuse. She refused to get rid of that bill, saying it was impossible to do that. When I told her we were not informed of these extra costs, she tried saying we were. WE WERE NOT!! T-Mobile is dishonest, their customer service reps are of no help for problems. They seem to follow a similar script for all problems. Look for a different company for your service.

I have been dealing with T-mobile customer service/ support since the 31 of October about getting my bill paid and they are refusing to take my payment. They won’t take my card, all they want is my bank account. I have no bank account. I have a Cash app card. That is where my job transfer money from their account to my Cash app account. They did not need any account to do that because I go with them to Walmart to get money into my account from out of their account. I don’t carry cash. I don’t have time to go get cash. I work 8 AM to 12 AM Saturday through Sunday, and they refuse to take my payment method.

I was hacked. Needed to replace my phone. I’m on social security. Limited budget and legally blind. I went to the T-mobile in Antelope on Walerga. Didn’t know it was privately owned. The manager ripped me off and did the entire purchase under his new employee so it wouldn’t come back on him. Meanwhile I have a bigger bill and an expensive phone that I didn’t want because I couldn’t see and trusted they had my best interest at heart. Boy was I wrong. I will be leaving as soon as possible. Sheri

T-mobile store and customer service sucks really bad. Today they send me back and forth from the store 3 times and then asked me to go back again for the 4th time and that’s when I said no. I don’t have my number at t-mobile, I transferred it to another carrier cause they sucks but my son’s number and my watch and tablet is still with t-mobile. My tablet and watch has been broken for months now and I haven’t had the time to go by the store to see about canceling those services. Now my son’s phone is not working so we are trying to go in and cancel the tablet and watch line and make changes to my son’s line but need verification. The store send me to call customer service, customer service said I need to be at the store cause I didn’t have my point code so I went back to the store for the 2nd time.

Horrible service and terrible reception. People complain constantly that "you are breaking up and I cannot hear you very well so please repeat that." Often the phone does not even ring when I have an incoming call, and of course, this happens when my doctor is calling me back. Do not use this terrible company. Oh, you say, why didn't I call them to get it fixed? I did and they won't fix it!! They argue with me and will not send me to repair!

This is the worst internet company cancellation. I didn't get good internet coverage, so I wanted to return this after a few months. The online customer service where they outsource from the Philippines, they are circuitous, evasive, and will not give written verification of cancellation. This is the company's fault! T-Mobile charges you for service even after you return the box. This should be criminal! And T-Mobile internet needs to be investigated. The stores won't accept the box. The UPS return label gives a receipt and proves delivery, but there is no verification email sent. The customer service warns you that if you don't cancel on the day the service ends then we will be charged for the box, which is about $400 -- again, part of the circuitous process which ends nowhere. Please save yourself a headache.

We a customer for over 25 years and had tears of the best customer service imaginable. About 2 years ago the rate hikes started and customer service was exported. Wait times tripled and reps were rude to say the least. We finally decided to switch after the last unspecified rate hike. My plan started at $55 and ended up costing $88. All access needed to be done over the cellular website, not by phone, not on a PC. When I switched, I was relieved that the new company handled the transfer and cancellation for me. They canceled my plan before my billing cycle ended and activated my new service. I was billed for the following month. When I tried to call to inquire about the reason, I was told that they couldn't access my account bc it was closed! When I began to question how to go about taking care of it, they were unconcerned but never sent it to a supervisor and I was hung up on.

**★☆☆☆☆ — Misleading Promises, Broken Expectations, and Terrible Customer Treatment.** I am extremely disappointed and furious with T-Mobile and the misleading promises made to me regarding my Go5G Plus plan. When I originally signed up for this plan, I was specifically told that one of its benefits was receiving a **FREE new phone every two years**. This was a major selling point and one of the reasons I agreed to pay for this more expensive plan. I was not told that I would simply receive a partial trade-in credit or that I would have to commit to another two years of service to receive the full value of that credit. I was told I would receive a FREE phone upgrade every two years.

T-Mobile is the worst phone company I've ever dealt with.

Josh at the Springfield Oregon store Was on point. Knowledgeable. He answered all my questions And addressed my concerns and had my change from ATT to T-Mobile done in 0ne hour and I now have unlimited talk text and data and home wifi for the same price I was paying att for just cell service. Thanks Josh. Give this young man a raise.

Horrible customer service. I called over a month ago to separate one line into a new acct. Told great, given number to call. Didn't work. Then fir 3 hours, my sister and I were transferred back and forth multiple times between postpaid and prepaid accounts. All the while agents, assured me I was being connected with right person to resolve.my issue. NOPE 3 HOURS...NADA.

Worst customer experience. They keep charging extra fees without my consent.

If I can give -star review I would. They are a scam and make it almost impossible to take care of billing issues. They charge on a cancelled account with a suspended number. 3 lines cancelled 9 months ago. They continue to charge on the one number I no longer have. They won't take care of it over the phone because they want to send a text verification to the number I no longer have. Then I have to go to a store to verify who I am. First store can't help. Clueless of what to do. Middle Island NY. Then I drive 45 min to a supposed corporate store. Told I need to drive an hour away to another T Mobile where there is customer service. Absolutely riding that I am spending a full day to ensure they cancel the time and recover the $906 they stole from me.

Number one, they've gone to a fully automated AI system and will not let you speak to a human being. They've been very clear about that. Because of this, I have canceled my account with them and have moved on to another provider. However, T-Mobile is still trying to take money out of my bank account or charge my credit cards. Again, I cannot speak to a human being about this because T-Mobile has made that impossible. Every human being, no matter how minor or major the situation has extenuating circumstances, and should be allowed to be heard. T-Mobile gets absolutely zero stars!

Beware everyone. T-mobile is the worst company I've ever done business with. They will take advantage of a senior citizen by overbilling and lying to you about your contractual obligations, there's not much you can do. Except change phone companies.

Nevin and Jason were very helpful and pleasant. The Experience Store just opened and it was designed well. Hopefully, it will live up to expectations and stay open long.

T-Mobile changed my plan without my permission. The discounts they offered when I first signed up went away. Four times I called customer service. Each time they claimed that everything was fixed and I would not see a price hike. Each time was a lie. Finally I changed carriers.

After over 20 years with Sprint/T-Mobile, I was lied to. In January 2026, a salesperson pushed a plan change despite my objections, promising a better deal. Instead, my bill went up $100 a month—$1,200 a year. The supposed phone discount was outweighed by the higher plan cost. T-Mobile refused to reimburse the additional charges (fake promotion). Buyer beware: do the math, ask to simulate the bill! Don’t trust sales promises—get the full costs in writing before agreeing to any changes.

I was a US Cellular customer when T-Mobile acquired them. The first thing was the loss of signal, places where I had signal before I don't have now. The internet was slower and constantly buffering. I believe T-Mobile sells its customers information because I have NEVER had so many political calls and text messages and random calls of polls and surveys, I never had that at US Cellular. I believe I will be switching to Verizon. Also upon updates to your phone they will install numerous games and other useless Apps that you will have to delete or it will consume a lot of memory. They randomly change your phones settings.

I have never seen such dishonesty in our Country. We once were protected as consumers, although that guard is not in place no further. T-Mobile is one of the most Ambiguous companies. The start is out of the gate with most inconsistent monthly billing, which definitely is fraudulent. Nevertheless, the lying to receive a customer, followed by the worst service I have had in cell services. Look at the bigger picture: a company that has lost over $100 per share in stock in 6 months; the numbers are factual. You kidding me? Then you turn down a deal with Starlink services, which would take your company to the next cutting edge in the world. Seriously, the CEO needs to be fired and you need to trim the fat upstream, align your services, and stop ripping off your customer base. The facts are there; adhere.....

I switched to T-Mobile from Verizon over a year ago. I was driving commercial semi-trucks internationally and was having the worst time with my connection. As a truck driver, you are relying on your phone for more than just keeping in touch with friends and family. Brokers, tracking apps, navigation, checking in and out of shippers and receivers. It’s time-sensitive, and still, anytime I’d need to call 611 for help, I’d have to pull my truck over and park. Sometimes along the interstate because it’s where I’d finally get a connection.

T-Mobile is the worst. They sell you a bunch of lies at the store, and when you get your bill, everything changes. The customer service is nonexistent. I have been with them for 19 years. No more, I'm done with them! Don't use T-Mobile unless you want a bunch of regrets. I will be seeking legal action against T-Mobile for their lies and deceit.

Recently T-Mobile bought out US Celluar. Since that time a couple things have happened to my phone regarding messaging services. Not sure why since it did not seem to correlate to the take over as it happened down the road one time 3 months and now again several months later. My contacts are now unable to test me a message or rather the imessage is not working properly. And it directs thing to my email - frustrated in Wisconsin.

Worst experience ever for first time customers. I was lied to over and over in the course of spending over 6 hours on the phone with support. No accountability for lies, no acceptable resolution offered. Informed they do not care if I keep service and can't return devices back and that they will not honor promises made.