Arvixe Reviews

Like many others, we were Arvixe customers for years with multiple domains. With slowness issues among other reasons we moved our hosting, including multiple domains to another host. We either moved all the domains or set them to expire and we mistakenly thought we had done the same with out hosting contract, but sadly we made a mistake and it auto-renewed. We contacted customer service the same day it renewed and pointed out that we had not used their service in any way for years and that this was a mistake. They responded that they were within their rights to charge us for the auto-renewal (3 year renewal).

They have hosted our web service for more than 10 years. We found Word Press to be very unwieldy and difficult to work with. When we decided to transfer our domain to another company, we found that Arvixe did not provide a single live person to deal with. You can only chat with them and then you wait for long periods of time for an internally emailed response. When we announced our intent to transfer our business, they charged us for a 2 year renewal in advance and refused to refund any portion of the amount when we left them. The service is absolutely Horrible. Avoid them at all costs.

I was very sick at the moment of the AUTORENEWAL and didn't have paid my credit card since a while. Saw Arvixe invoice but had no energy and more important thinks to do. No problem!! 2 months later they past the 2 years hosting and domain renewal (which had a 65% price increase!! - not I didn't looked at it also). I chatted with the Client Service: No option You have to cancel the auto renew 14 days before. We can only cancel as of today and keep the credit for a next renewal. Euh.... I am sick! I don't have money to eat but hey! Good news: I can have a website which I will not take care of!! Continue to make your research: no matter what you will ask to cancel, delete, stop... you will never received a refund. Once, they had take a renewal payment twice and they refused to refund it! They keeped it until my next invoice!!! When I begin with Arvixe, Client Service was really better

I have owned the domain in question for over ten years, and I also manage roughly 25 domains in total, so I am very familiar with domains, transferring, and so on. For the past five days I have been trying to get the epp code required to initiate the transfer of the only domain I have left with this company. All other domain transfers have gone smoothly. But with this one, no matter what I try, I cannot get the epp code sent to me, even after contacting their support multiple times. Their support does the same thing every time, which is talk to me as if I do not know what I am doing, then they ghost me.

Beware of hosting your websites and domains with these fraudulent criminals. I hosted my site with them 7 years ago. The site wasn't important, so I didn't pay much attention to their services. However, after three years, one of my domains suddenly disappeared and was found up for auction. Fortunately, this domain was a local domain tied to a specific country, so I was able to contact the granting authority and have it redirected back to me. All the while, I had been paying for their domain protection service. When I contacted their technical support, they simply replied with 'Sorry,' as if their negligence was a trivial matter. I didn't use their services, but I had linked my Visa card to the account, and they would withdraw from it every month.

Arvixe is my website internet service provider. I pay Arvixe to host my website. For over two weeks my website has failed to load daily. I contact Arvixe support and normally within a few hours the site will load. Next day, same thing again. I contact Arvixe and within a few hours the site will load again. This has been going on for over two weeks with me contacting Arvixe, daily. I chat with tech support who cannot correct the situation. Tech support 'escalates' a ticket to upper level support. Arvixe's tech support can only communicate with higher level tech support through a 'ticket.' One tech cannot talk with another tech. I have had a ticket going for over two weeks. I will be changing ISP when my current contract expires, if not sooner.

I paid for hosting 9/5/2022 and I canceled it on 9/6/2022. It was to be a 30-day refund, after one day they would not refund my money. Stay away from them. They will make up any excuse to keep your money and keep your bank account info on their files.

We have had sites hosted on Arvixe for several years. Renewing certificates is difficult every year - they are paid separately from hosting service, they expire without warning, and it sometimes takes several weeks of hounding them to get it done. Still, the site was reliable and it seemed like more trouble to change vendors than just fight that battle. Then we discovered after thanksgiving that we could no longer manage our site. When asking their support, they responded with a link to a post somewhere on their site warning of an upgrade maintenance window. The article was posted at 8:47PM on November 16th and the maintenance window started at 9PM the same day. The article says that the planned outage will last until December 21. Not only that, but our site is currently unavailable and has been down for 8 days straight.

I had a domain name and website hosted with Arvixe for years. The domain name expired right after I had paid for hosting for the website for another year. I had never had a domain name that was hosted with a website billed separately, and I never received notification to the email address on file that the domain was expired. Arvixe sold it for thousands of dollars, and now can't seem to come up with any records concerning it, other than to tell me that they notified the proper email address, which if they can access that information, then obviously they have more information in my files concerning it.

Terrible company, deliberately designs their interface to keep you opted into their web hosting. I tried for years to cancel the service and they keep charging, finally blocked future payments on PayPal. Response to emails is VERY sporadic, and then they suddenly close the claim ticket saying YOU didn't respond. Straight up thieves, do not use.

To Whom It May Concern. We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours. As an organization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.

Unethical, unresponsive. On Nov. 26, 2020, I decided to switch my services and opened a chat with Arvixe. Over 30 minutes of waiting and repeating myself- I was told that I could not make any changes to my account until I paid my invoice. The reason why my invoice wasn't paid was because it was for future services and I planned on canceling my services. Without recourse, I paid my invoice ($344.00) and went back on the chat. I requested a cancellation and was told that they would be happy to cancel my services but that I was not eligible for a refund. It's been over two weeks, several hours on the chat, creating help tickets. The last agent on Dec. 2 promised that "a senior admin" would help me find a resolution but only through email. No email yet!! Really Arvixe?? For $344?! Looks like your business model includes unethical objectives to increase revenue. BUYER BEWARE.

It was ok for the past few years, until when I was in Thailand and tried buying another domain from their, their stupid system just marked me as a spam while paying thru PayPal. Since then they have given me such a headache and problem until most of my domains have already expired but the domain that I am using right now is something that I am still saving but they are really uncooperative. This WINSON ** that used to be a jr. tech assistant now a billing admin or support admin makes life like a living hell for their clients. He will be sending you an automated response then close the ticket without getting it resolved. Please, it's time to file for a class-action lawsuit against this company for the damages that they have been causing our businesses. It's not just any other money or business that we are losing, it's also our years of hard-worked investments.

This is the worst web host ever. I had my business website there and in the beginning (3 years ago) the website host was good. If I needed help, they were a phone call away. Then something happened. I paid a renewal fee of over $500 for the web hosting, and was promised a free SSL certificate with the package. I ended up having to pay $25, and still no SSL was issued. They got rid of their customer service phone and replaced it with chat. I waited for over an hour, and not a single customer service rep came on to the chat, and there is NO other way to contact them! All that money and no service. I migrated my site to a GoDaddy server and within one hour, had a leave site with an SSL certificate for 1/4 of the price, with all of the same bells and whistles. STAY FAR AWAY from Arvixe if you care about your business website and don't pay their exorbitant fees--you get nothing for them.

It's very easy to use but the storage on it sucks. You can't keep anything it seems like. I didn't know about it till a friend told me.

I used this "company" to park some domains and publish others. This year I choose to move my main domain to another one service. First I tried to find the unlock code to move my domain and was not available everywhere. So I wrote to them "support" and I also discovered my domain was moved to another one person. But I was lucky, my email didn't change and I start the transfer. After a long chat with them "support" I had my unlock code.

I had Arvixe for about 5 years and had issues the whole time. I bought a long term package. I finally left them 2 years ago and switched to GoDaddy (Great). I canceled service and transferred my domain correctly. 2+ years later they are still trying to bill me each year. They no longer have a phone they answer and the CHAT on their website is always down - kind of like how my e-mail was.

I've had Arvixe for four years. I've never been particularly impressed, although except for a random server error for a month when I hadn't changed any files and no response from Tech Support for about as long (and they said nothing was wrong - it later "fixed" itself) there was nothing necessarily "wrong" with their service. However, they got rid of their phone customer service and now have only 24/7/365 "Live Chat", which I don't like. Sometimes chat is okay, but sometimes I want to TALK to a human being.

Arvixe has a bad service solution seniors, I have an issue since 10 days. Malware on Plesk base on: 1 malware 554 Message blocked. The domain @admexus.com has sent the maximum number of emails this hour. The limit is 1000 per hour. This issue appears every day and every day I need to deal with the supposed good seniors in India. 2. I cannot published new sub domains, they also has an issue since the ticket was set and after 10 days are not solved, please be aware about the potential issues on Plesk with Arvixe, my service are not working at all to publish a web easy page. Server Error in '/' Application.

I have struggled with many of the lower-end cost Web Hosting opportunities and I have experimented with some others. Most all of them make a good effort to satisfy their customers. I have found Arvixe to actually find a solution without quitting.

I started with Arvixe about eight years ago and they were top notch back then. I could get help above and beyond what was necessary to help me build my website and understand the workings of web hosting and back-end stuff. Then something changed. They were bought out and now they are horrible. No phone support - not even for billing problems. Terrible customer service - they either can't help you or "escalate" the issue and then you still get a runaround.

After canceling my account two years ago, they have the nerve to still send notice of renewal and invoice! I have tried to contact them, but there is no way to get through to them. They have discontinued their phone service and I cannot log in to my account to "chat". I have sent numerous requests to reset the password and get no response. I have advised PayPal to cancel any payment to them, but I shouldn't have to do that. I should be finished with everything to do with Arvixe. This "company" needs to be reported and dismantled. Nightmare.

They sell you an "unlimited" service with unlimited storage and unlimited bandwidth. Then after you have an established site and have spent hundred of hours building your site - they extort you with a warning email about how "you have too many files on our system and need to upgrade to our premium servers, or remove 95% of your files". Their supposed limit had been reached 2 years prior and the issue was never raised until it was too far gone.

Having been poor, the Customer Service experience at Arvixe has now become non-existent. It is now impossible even to raise a ticket for a problem or to connect through the online chat. If the website is working; fine. If not, the only option is to move elsewhere.

DO NOT USE ARVIXE FOR WEB HOSTING! Whomever you choose as a hosting company, just make sure it is NOT Arvixe VPS. The horror stories I can tell you about their poor customer service, their very untalented support personnel, the long wait times to try to reach someone. They even recently disabled the ability to turn in a trouble ticket, for Pete's sake! Lack of reimbursement or remuneration for problems they caused, and on and on. I have been in the computer industry since 1978 and have had a number of different web hosting companies for my business since 1996. I have a ton of experience in this arena, and I can say that by far, hands down, without a question, Arvixe is the WORST choice I have ever made. Go with Databank or CF Web hosting - anyone but Arvixe! Worst. Hosting. Service. Ever.

I was told that my website was down and instead it would show "Domain may be for sale". After login into my panel, I discovered that the domain was expired, for an entire month! How could have been? I paid $96 a few months ago! I was never sent a reminder of expiration. After I spent an hour in chat, they finally offered me a free renewal, but told me that the website would re-appear in 24-48 hours. Free domain renewal doesn't make up for the loss I had in that month the website was down. I invested on advertisement in that month, and my website was down! And I didn't know! They also said they sent me a reminder, but that e-mail never made it to my mailbox. This is not the first time my website has been down. Also, they play games with billing. They keep changing dates and take down payments automatically before the due date. Stay away from this web host! I will switch ASAP!

My site has been down for 3 days... No help from them. I am so disgusted with this company. They discontinued phone support and the chat people do nothing but say they will escalate your problem and it never is. I have been waiting three days for my site to be repaired and the reason for the shut down was their fault. They were great when I first started with them in 2015... don't use them. You will regret it.

Over two years ago I moved all my domains away from Arvixe and switched hosting companies. 2 years later they billed me for a domain renewal that was not registered with them. It was literally impossible for them to renew the domain yet they still billed me for it. I contacted billing and they told me they would issue the refund. Instead of refunding me they applied a credit to "my account".

Arvixe used to be a great provider but over the last 2 years their service has consistently gone downhill. They no longer offer any kind of telephone support which would be fine if their support personnel knew how to do their job or even cared to do their job but they don't. They outsource all their support to someone halfway across the world who doesn't care even in the slightest whether your issue gets solved or not. Recently they decided to raise their rates and bill people 15 days early without bothering to notify their customer base. As a small business owner trying to get by this had a big impact on my accounts. I have since cancelled my service and almost a month later am still trying to get a refund from them. Anyone thinking about using them for service understand that you are asking to get screwed.

I have been with this site for 5 years. I am trapped because I allowed them to host my company website. They falsely advertise services on their website illegally. They don't offer free site editing or building, they remove services monthly and have no customer service. They only have online chat with telemarketers in India and they will remove, stop services without warning and refuse to respond to concerns or address technical issues but, always demand payment. This company is a huge joke and I warn you DO NOT DO BUSINESS WITH ARVIXE. A huge scam!!

I been using this hosting for two years. First year was ok. Second got 50% downtime. Host first said was software error. But after a few months. Agreed server error. My second site has only been on a year. With a SSL. Their site states one off payment. But after first year. The certificate started giving an error. Invalid certificate. After I complained about this they stated it's only for one year. I ask why then no notice is given for a renewal. I paid the fee 7 days ago. And still no certificate. It’s costing time and money. No website or more importantly no app.

For almost 3 years my website have been hosted in Arvixe and now for over 3 months I cannot access my website. Support is very poor and basically I am disappointed. Worst than that I purchased my domain from them so no way to change.

I have made purchase domain from Arvixe for 1 year. After one they auto-renew my domain for one year before 15 days from expiration date but they not even send any confirmation and renewal notification. I knew when I got a amount deduction message. Next day I contact with arvixe chat support. They said that "When we deduct once for renewal then it cannot be refundable." Still they not refund and if you are request to chat related refund they not connect your chat.

I have been with Arvixe for 3 years now. On 6/14/2017 all my emails and website went down. After contacting support I was told they did not host my domain name. They told me I have to contact the company I was hosted with 3 years ago to unlock my domain so it can be transferred. I contacted them and asked them to unlock it. They told me it was unlocked. They sent me the code and I gave it to Arvixe. Support came back and said it was locked. I did this every day for the next 5 days. I complained to ICANN who assign domain names to IP's.

It all started when I received my new card... Since Arvixe could no longer autobill me once my old card expired, they did the reasonable thing. They suspended my account. I probably got notified on that, but I missed the email. Several days went by... then a couple of weeks before I noticed my website was down. No big. I was interested in trying out another web hosting site, so paid them and began migrating my domain. More days went by, so I logged onto Arvixe to find out what the problem was. It turns out, my domain name had expired along with my yearly plan, which basically meant they were holding my domain name hostage.

Worthless web hosting. I can't count the number of times our email and/or our website has been down. Customer support is chat only and of no help whatsoever. In 2015 our site was down or malfunctioning over 10% of the time with no refund. Now our website is down - Again -, so we have nothing. Our whole business is online from the store to our processing steps. The chat people in India keep assuring me it will be fixed shortly. We've experienced the same problems that the other reviewers have described. There is no accounting for the loss of customers, revenue and reputation... Adding insults to injury one is never refunded for downtime.

Arvixe is a crap shoot of a company with more problems than Syria right now. My company has had so many issues with this company since they got bought out by EGI. I just sent this email to their support department since they keep messing up. Ever since your company was bought out by Endurance Group International your company's customer service has been absolutely awful in how you have dealt with us. Your company's tech issues and lack of caring and customer service has severely hampered us as an organization. You have caused numerous website and hosting issues. You have improperly billed us on numerous occasions.

When I signed up with Arvixe 2 years ago they had glowing reviews online and the service they provided was outstanding. They got bought by a large company and since then the company is nothing short of an enemy to their customers. Problems began with email. I would have problems in Outlook downloading emails from the Arvixe servers. I'd call them up, they'd acknowledge the problem (too large spool file) and say they'll fix it. That happened more and more frequently. I was calling them 5-6 times a week. They even acknowledged that it shouldn't happen and that they should've been on top of the issue, but weren't. After 6-7 weeks of this nonsense I was tired of losing emails, losing business, etc. I was calling them all the time and opening support tickets that went unresolved.

Unreliable and unethical hosting. I wish I had a better experience with this poor company. We hosted with them since 2015. During their first 60 day period, we were mostly satisfied with their service. The migration was relatively easy. This company specializes in DOWNTIME. In the frequent event that a server crashes, it always take greater than a week to restore service. After 19 days of downtime, we finally moved to a reliable hosting company. I wasted countless hours to initially connect with their IT guys, who simply apologized and promised to restore service as soon as possible.

Worthless web hosting. I can't count the number of times our email and/or our website has been down. Customer support is chat only and of no help whatsoever. We have lost critical emails over the past 6 weeks while they try and figure out the problem. Now our website is down, so we have nothing. The chat people in India keep assuring me it will be fixed shortly, apparently on a geological time scale. The Three Stooges would probably do a better job.