Arvixe Reviews

I was very sick at the moment of the AUTORENEWAL and didn't have paid my credit card since a while. Saw Arvixe invoice but had no energy and more important thinks to do. No problem!! 2 months later they past the 2 years hosting and domain renewal (which had a 65% price increase!! - not I didn't looked at it also). I chatted with the Client Service: No option You have to cancel the auto renew 14 days before. We can only cancel as of today and keep the credit for a next renewal. Euh.... I am sick! I don't have money to eat but hey! Good news: I can have a website which I will not take care of!! Continue to make your research: no matter what you will ask to cancel, delete, stop... you will never received a refund. Once, they had take a renewal payment twice and they refused to refund it! They keeped it until my next invoice!!! When I begin with Arvixe, Client Service was really better

I have owned the domain in question for over ten years, and I also manage roughly 25 domains in total, so I am very familiar with domains, transferring, and so on. For the past five days I have been trying to get the epp code required to initiate the transfer of the only domain I have left with this company. All other domain transfers have gone smoothly. But with this one, no matter what I try, I cannot get the epp code sent to me, even after contacting their support multiple times. Their support does the same thing every time, which is talk to me as if I do not know what I am doing, then they ghost me.

Beware of hosting your websites and domains with these fraudulent criminals. I hosted my site with them 7 years ago. The site wasn't important, so I didn't pay much attention to their services. However, after three years, one of my domains suddenly disappeared and was found up for auction. Fortunately, this domain was a local domain tied to a specific country, so I was able to contact the granting authority and have it redirected back to me. All the while, I had been paying for their domain protection service. When I contacted their technical support, they simply replied with 'Sorry,' as if their negligence was a trivial matter. I didn't use their services, but I had linked my Visa card to the account, and they would withdraw from it every month.

Arvixe is my website internet service provider. I pay Arvixe to host my website. For over two weeks my website has failed to load daily. I contact Arvixe support and normally within a few hours the site will load. Next day, same thing again. I contact Arvixe and within a few hours the site will load again. This has been going on for over two weeks with me contacting Arvixe, daily. I chat with tech support who cannot correct the situation. Tech support 'escalates' a ticket to upper level support. Arvixe's tech support can only communicate with higher level tech support through a 'ticket.' One tech cannot talk with another tech. I have had a ticket going for over two weeks. I will be changing ISP when my current contract expires, if not sooner.

I paid for hosting 9/5/2022 and I canceled it on 9/6/2022. It was to be a 30-day refund, after one day they would not refund my money. Stay away from them. They will make up any excuse to keep your money and keep your bank account info on their files.

We have had sites hosted on Arvixe for several years. Renewing certificates is difficult every year - they are paid separately from hosting service, they expire without warning, and it sometimes takes several weeks of hounding them to get it done. Still, the site was reliable and it seemed like more trouble to change vendors than just fight that battle. Then we discovered after thanksgiving that we could no longer manage our site. When asking their support, they responded with a link to a post somewhere on their site warning of an upgrade maintenance window. The article was posted at 8:47PM on November 16th and the maintenance window started at 9PM the same day. The article says that the planned outage will last until December 21. Not only that, but our site is currently unavailable and has been down for 8 days straight.

I had a domain name and website hosted with Arvixe for years. The domain name expired right after I had paid for hosting for the website for another year. I had never had a domain name that was hosted with a website billed separately, and I never received notification to the email address on file that the domain was expired. Arvixe sold it for thousands of dollars, and now can't seem to come up with any records concerning it, other than to tell me that they notified the proper email address, which if they can access that information, then obviously they have more information in my files concerning it.

Terrible company, deliberately designs their interface to keep you opted into their web hosting. I tried for years to cancel the service and they keep charging, finally blocked future payments on PayPal. Response to emails is VERY sporadic, and then they suddenly close the claim ticket saying YOU didn't respond. Straight up thieves, do not use.

To Whom It May Concern. We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours. As an organization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.

Unethical, unresponsive. On Nov. 26, 2020, I decided to switch my services and opened a chat with Arvixe. Over 30 minutes of waiting and repeating myself- I was told that I could not make any changes to my account until I paid my invoice. The reason why my invoice wasn't paid was because it was for future services and I planned on canceling my services. Without recourse, I paid my invoice ($344.00) and went back on the chat. I requested a cancellation and was told that they would be happy to cancel my services but that I was not eligible for a refund. It's been over two weeks, several hours on the chat, creating help tickets. The last agent on Dec. 2 promised that "a senior admin" would help me find a resolution but only through email. No email yet!! Really Arvixe?? For $344?! Looks like your business model includes unethical objectives to increase revenue. BUYER BEWARE.