Arvixe Reviews

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Arvixe Reviews

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    Page 1 Reviews 0 - 10

    Reviewed May 10, 2024

    I was very sick at the moment of the AUTORENEWAL and didn't have paid my credit card since a while. Saw Arvixe invoice but had no energy and more important thinks to do. No problem!! 2 months later they past the 2 years hosting and domain renewal (which had a 65% price increase!! - not I didn't looked at it also). I chatted with the Client Service: No option You have to cancel the auto renew 14 days before. We can only cancel as of today and keep the credit for a next renewal. Euh.... I am sick! I don't have money to eat but hey! Good news: I can have a website which I will not take care of!! Continue to make your research: no matter what you will ask to cancel, delete, stop... you will never received a refund. Once, they had take a renewal payment twice and they refused to refund it! They keeped it until my next invoice!!! When I begin with Arvixe, Client Service was really better

    Customer ServiceStaff

    Reviewed Feb. 26, 2024

    I have owned the domain in question for over ten years, and I also manage roughly 25 domains in total, so I am very familiar with domains, transferring, and so on. For the past five days I have been trying to get the epp code required to initiate the transfer of the only domain I have left with this company. All other domain transfers have gone smoothly. But with this one, no matter what I try, I cannot get the epp code sent to me, even after contacting their support multiple times. Their support does the same thing every time, which is talk to me as if I do not know what I am doing, then they ghost me.

    As of now, I am at jeopardy of losing my domain as I foolishly followed the instructions of their support team and changed the registrant email address, which now requires approval via an email, but I am never sent them email to approve it. So it tells me my account will be suspended soon, leaving me with no access to the panel to be able to manage my domain. If I lose this domain, I will heavily consider legal action against Arvixe, as this will result in a loss of income. I have done everything possible to try and resolve this, but Arvixe refuses to help, and the entire problem in on their end.

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      Customer ServiceStaff

      Reviewed April 14, 2023

      Beware of hosting your websites and domains with these fraudulent criminals. I hosted my site with them 7 years ago. The site wasn't important, so I didn't pay much attention to their services. However, after three years, one of my domains suddenly disappeared and was found up for auction. Fortunately, this domain was a local domain tied to a specific country, so I was able to contact the granting authority and have it redirected back to me. All the while, I had been paying for their domain protection service. When I contacted their technical support, they simply replied with 'Sorry,' as if their negligence was a trivial matter. I didn't use their services, but I had linked my Visa card to the account, and they would withdraw from it every month.

      What happened was that for the last four months before a year ago, when they attempted to withdraw, the bank refused, resulting in four unpaid invoices. They froze my account for five months and demanded payment for the four months before the freeze, which I eventually paid. However, shortly after, they demanded payment for the five months after the freeze, during which their service was not provided! I objected, but they refused, and of course, I refused to pay. In response, they put my .com domains up for auction, asking for $3,000. Beware of them; they are a group of opportunists. I recommend going with reputable companies like Google Cloud, AWS, or GoDaddy. Stay away from these people.

      Contract & Terms

      Reviewed Oct. 1, 2022

      Arvixe is my website internet service provider. I pay Arvixe to host my website. For over two weeks my website has failed to load daily. I contact Arvixe support and normally within a few hours the site will load. Next day, same thing again. I contact Arvixe and within a few hours the site will load again. This has been going on for over two weeks with me contacting Arvixe, daily. I chat with tech support who cannot correct the situation. Tech support 'escalates' a ticket to upper level support. Arvixe's tech support can only communicate with higher level tech support through a 'ticket.' One tech cannot talk with another tech. I have had a ticket going for over two weeks. I will be changing ISP when my current contract expires, if not sooner.

      Reviewed Sept. 13, 2022

      I paid for hosting 9/5/2022 and I canceled it on 9/6/2022. It was to be a 30-day refund, after one day they would not refund my money. Stay away from them. They will make up any excuse to keep your money and keep your bank account info on their files.

      Customer ServiceReliability

      Reviewed Dec. 14, 2021

      We have had sites hosted on Arvixe for several years. Renewing certificates is difficult every year - they are paid separately from hosting service, they expire without warning, and it sometimes takes several weeks of hounding them to get it done. Still, the site was reliable and it seemed like more trouble to change vendors than just fight that battle. Then we discovered after thanksgiving that we could no longer manage our site. When asking their support, they responded with a link to a post somewhere on their site warning of an upgrade maintenance window. The article was posted at 8:47PM on November 16th and the maintenance window started at 9PM the same day. The article says that the planned outage will last until December 21. Not only that, but our site is currently unavailable and has been down for 8 days straight.

      Support responses are very slow and vague. No ETA has been given for getting our site back up but they did confirm that it was related to the upgrade. Support has ignored several questions regarding the '99.9% Uptime guarantee' they advertise on their website. Their only response says that we have to buy another certificate because our existing cert 'did not transfer'. I agreed and requested an invoice, but no telling when we will get that. Meanwhile our site is still down and I don't even have anything to tell our users. There is no phone support, chat has no authority or ability to help, and the helpdesk ticket is mostly worthless. I would shop elsewhere.

      Customer Service

      Reviewed Oct. 22, 2021

      I had a domain name and website hosted with Arvixe for years. The domain name expired right after I had paid for hosting for the website for another year. I had never had a domain name that was hosted with a website billed separately, and I never received notification to the email address on file that the domain was expired. Arvixe sold it for thousands of dollars, and now can't seem to come up with any records concerning it, other than to tell me that they notified the proper email address, which if they can access that information, then obviously they have more information in my files concerning it.

      They constantly tried to deflect and not answer the questions that I was asking. I also get constant phone calls from India about website building for the 1 remaining domain that I have parked on their site. They claim that they never sell the information to third parties, but I ask the website development companies how they got my information, and they verify that it came from I believe that because I was transferring all of my domains away from Arvixe due to their horrid customer service. They did not contact me about the expiration of my domain so that they could sell it out from underneath me. If anyone is interested in filing a class action lawsuit against this scummy company, I am in!

      Customer Service

      Reviewed June 30, 2021

      Terrible company, deliberately designs their interface to keep you opted into their web hosting. I tried for years to cancel the service and they keep charging, finally blocked future payments on PayPal. Response to emails is VERY sporadic, and then they suddenly close the claim ticket saying YOU didn't respond. Straight up thieves, do not use.

      Profile pic of the author.
      Customer ServiceStaffReliability

      Reviewed Feb. 26, 2021

      To Whom It May Concern. We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours. As an organization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.

      Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. S** as one of our partners and the account was created using his credit card (not on his name). Now when Mr. ** has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. ** disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.

      We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.

      To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.

      We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.

      We've been waiting since 23rd February to present but still there is no response from Arvixe. Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM. Thanks. Harpreet Singh **. Owner. Minds At Development LLC. COPY TO: State Farm Insurance. Bureau of Consumer Protection, Division of Trade and Consumer Protection. Wisconsin Department of Agriculture, Trade and Consumer Protection. Arvixe Legal Department. Attorney Cook Office.

      Customer Service

      Reviewed Dec. 15, 2020

      Unethical, unresponsive. On Nov. 26, 2020, I decided to switch my services and opened a chat with Arvixe. Over 30 minutes of waiting and repeating myself- I was told that I could not make any changes to my account until I paid my invoice. The reason why my invoice wasn't paid was because it was for future services and I planned on canceling my services. Without recourse, I paid my invoice ($344.00) and went back on the chat. I requested a cancellation and was told that they would be happy to cancel my services but that I was not eligible for a refund. It's been over two weeks, several hours on the chat, creating help tickets. The last agent on Dec. 2 promised that "a senior admin" would help me find a resolution but only through email. No email yet!! Really Arvixe?? For $344?! Looks like your business model includes unethical objectives to increase revenue. BUYER BEWARE.

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      Arvixe author review by ConsumerAffairs Research Team

      Arvixe is a fairly new web hosting company. Established in 2003, it now offers a wide range of web-hosting services. It is best known for offering free domain registration to customers throughout the entire client-business relationship.

      • Unlimited storage and bandwidth: Every web hosting plan Arvixe offers comes with unlimited storage and bandwidth, so you don’t have to worry about needing to upgrade when you want to expand your website.

      • Free website builder tools: You can easily build your website without having to pay anything extra for this service.

      • Big one-click script library: You can install a wide variety of apps to improve the professionalism of your site without having to know any coding.

      • Control panel options: There are a lot of options and it can be overwhelming or difficult to navigate the control panel at first.

      • Customer service: During peak times, you may have to wait on the phone for long periods of time.

      • Site transfer limits: Although you have unlimited storage, there is a cap on the size of websites that you can transfer from other hosts. If you are switching to Arvixe and want to take advantage of their free website transfer service, your website cannot be larger than 5GB for personal and reseller accounts, and 10GB for business accounts.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Arvixe questions and answers

      What sets Arvixe apart from the competition?
      As a key player in the web hosting business, Arvixe strives to help our customers successfully launch and keep their websites online. Whether you’re just launching your first website or you require an enterprise-level hosting environment, we offer a full range of hosting solutions that cater to any need.
      What problem is Arvixe trying to solve?
      Since 2003, Arvixe has had a customer-first philosophy. Ensuring both our support and the hosting technology we provide is the best sets us far above our competition.
      What needs do your products and services fulfill, and how do you fulfill those needs better than your competition?
      Arvixe specializes in small and medium sized businesses. Our goal is to quickly, easily and oftentimes automatically deploy the latest blog, eCommerce, and CMS solutions for our customers.
      How does Arvixe measure success?
      We measure success by the success of our customers. First and foremost, we want to make sure our customers’ websites or software is online. Secondly, we want to quickly address and efficiently resolve any issues that arise.
      What’s the most common misconception consumers have about your industry? Your company?
      One common misconception about hosting is that it's all the same – whether from Arvixe or from one of our competitors. There are such subtle differences in the technology and service that, at first glance, aren't apparent until you start using the service. This is why Arvixe uses only the best technology and provides the industry-leading support that we do.
      How has your industry changed in the last 5 to 10 years?
      Every industry has its changes. In more recent years, the hosting industry has seen cloud hosting transition from being available exclusively to enterprise-level companies, to now being more widely adopted. Cloud hosting still has a long way to go, and we expect in the next few years it will be more stable and feature rich!
      What is something you wish every consumer knew about Arvixe?
      We would want every consumer to know that Arvixe is here to ensure their success. Like we previously mentioned, we offer an unparalleled level of support and technology that really helps our customers succeed online. Give Arvixe a try for your web hosting needs and we'll show you the difference Arvixe makes.
      Has your business received any awards or recognition that your customers should know about?
      In 2011 and 2012, Arvixe was named among Inc. Magazine’s 500 Fastest Growing Companies, and from 2010-2013, Arvixe earned HostReview’s Readers’ Choice Award. In 2013, Arvixe earned multiple awards including Hosting Review’s “Best Windows Hosting” and Ten Hosting Review’s Award of Excellence. Arvixe also received the 2014 Hosting Review Editor's Pick Award and were named “Best ASP.NET Hosting Provider” by Windows Hosting ASP.NET in both 2013 and 2014.

      Arvixe Company Information

      Company Name:
      Year Founded:
      7031 Koll Center Parkway, Suite 150
      Postal Code:
      United States