Arvixe

Beware of hosting your websites and domains with these fraudulent criminals. I hosted my site with them 7 years ago. The site wasn't important, so I didn't pay much attention to their services. However, after three years, one of my domains suddenly disappeared and was found up for auction. Fortunately, this domain was a local domain tied to a specific country, so I was able to contact the granting authority and have it redirected back to me. All the while, I had been paying for their domain protection service. When I contacted their technical support, they simply replied with 'Sorry,' as if their negligence was a trivial matter. I didn't use their services, but I had linked my Visa card to the account, and they would withdraw from it every month.

Arvixe is my website internet service provider. I pay Arvixe to host my website. For over two weeks my website has failed to load daily. I contact Arvixe support and normally within a few hours the site will load. Next day, same thing again. I contact Arvixe and within a few hours the site will load again. This has been going on for over two weeks with me contacting Arvixe, daily. I chat with tech support who cannot correct the situation. Tech support 'escalates' a ticket to upper level support. Arvixe's tech support can only communicate with higher level tech support through a 'ticket.' One tech cannot talk with another tech. I have had a ticket going for over two weeks. I will be changing ISP when my current contract expires, if not sooner.

I paid for hosting 9/5/2022 and I canceled it on 9/6/2022. It was to be a 30-day refund, after one day they would not refund my money. Stay away from them. They will make up any excuse to keep your money and keep your bank account info on their files.

We have had sites hosted on Arvixe for several years. Renewing certificates is difficult every year - they are paid separately from hosting service, they expire without warning, and it sometimes takes several weeks of hounding them to get it done. Still, the site was reliable and it seemed like more trouble to change vendors than just fight that battle. Then we discovered after thanksgiving that we could no longer manage our site. When asking their support, they responded with a link to a post somewhere on their site warning of an upgrade maintenance window. The article was posted at 8:47PM on November 16th and the maintenance window started at 9PM the same day. The article says that the planned outage will last until December 21. Not only that, but our site is currently unavailable and has been down for 8 days straight.

I had a domain name and website hosted with Arvixe for years. The domain name expired right after I had paid for hosting for the website for another year. I had never had a domain name that was hosted with a website billed separately, and I never received notification to the email address on file that the domain was expired. Arvixe sold it for thousands of dollars, and now can't seem to come up with any records concerning it, other than to tell me that they notified the proper email address, which if they can access that information, then obviously they have more information in my files concerning it.

Terrible company, deliberately designs their interface to keep you opted into their web hosting. I tried for years to cancel the service and they keep charging, finally blocked future payments on PayPal. Response to emails is VERY sporadic, and then they suddenly close the claim ticket saying YOU didn't respond. Straight up thieves, do not use.

To Whom It May Concern. We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours. As an organization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.

Unethical, unresponsive. On Nov. 26, 2020, I decided to switch my services and opened a chat with Arvixe. Over 30 minutes of waiting and repeating myself- I was told that I could not make any changes to my account until I paid my invoice. The reason why my invoice wasn't paid was because it was for future services and I planned on canceling my services. Without recourse, I paid my invoice ($344.00) and went back on the chat. I requested a cancellation and was told that they would be happy to cancel my services but that I was not eligible for a refund. It's been over two weeks, several hours on the chat, creating help tickets. The last agent on Dec. 2 promised that "a senior admin" would help me find a resolution but only through email. No email yet!! Really Arvixe?? For $344?! Looks like your business model includes unethical objectives to increase revenue. BUYER BEWARE.

It was ok for the past few years, until when I was in Thailand and tried buying another domain from their, their stupid system just marked me as a spam while paying thru PayPal. Since then they have given me such a headache and problem until most of my domains have already expired but the domain that I am using right now is something that I am still saving but they are really uncooperative. This WINSON ** that used to be a jr. tech assistant now a billing admin or support admin makes life like a living hell for their clients. He will be sending you an automated response then close the ticket without getting it resolved. Please, it's time to file for a class-action lawsuit against this company for the damages that they have been causing our businesses. It's not just any other money or business that we are losing, it's also our years of hard-worked investments.

This is the worst web host ever. I had my business website there and in the beginning (3 years ago) the website host was good. If I needed help, they were a phone call away. Then something happened. I paid a renewal fee of over $500 for the web hosting, and was promised a free SSL certificate with the package. I ended up having to pay $25, and still no SSL was issued. They got rid of their customer service phone and replaced it with chat. I waited for over an hour, and not a single customer service rep came on to the chat, and there is NO other way to contact them! All that money and no service. I migrated my site to a GoDaddy server and within one hour, had a leave site with an SSL certificate for 1/4 of the price, with all of the same bells and whistles. STAY FAR AWAY from Arvixe if you care about your business website and don't pay their exorbitant fees--you get nothing for them.