Arvixe Reviews

I found out they never canceled my plan like they said. They told me they would on the phone and I canceled it. They continue to send emails telling me to a bill for a service that they never provided. Horrible customer service. I have never been spoken to so rudely in my life. SHAME ON ARVIXE!!! I switched to WebhostFive ** because they're a better server all around.

My service only worked the first 18 months. My sites have been down since 02/2016 and I have been emailing, chatting, and calling with no success. The customer service is a never-ending loop of mania. Speaking to them ruins my entire day. I chatted with someone early that day 5 hours prior to be exact. I was told I couldn't get a refund for my domains not working the past year just a credit after I cancel. Well that makes zero sense. Why would I want a credit with you. Do yourself a favor and look elsewhere.

Buy VPS Account from Arvixe on 28th Nov. First they took 3-4 days to create the account --- ridiculous. When they took money on first day why they need so much time to configure the account. Second today is 14th Dec. Till now I'm not able to login to my account as login credentials provided by them are not correct. I chat with them and since first day I report for this issue daily... daily I got assurance... daily I got frustration... daily they suggest me, "Sir your issue will be resolved soon" or as there is no email from their side. It's more than 18 days. I don't know whether they have technical staff or not.

It has been 10 days and my domain is still pending. I have given 'support' my EPP, and notice of service termination from my past web hosting provider since day 1. Partly my fault for not doing the necessary research. Had I seen this site before I signed up with Arvixe, I might've gone with GoDaddy.

I have been an Arvixe customer for years. I used to be very happy with the service/support. They got sold about a year ago, and the customer service has basically been eliminated. There is no more phone support, and tickets submitted get answered in days/weeks, or not at all. The support via the live chat is not helpful either. It was a lot of work, but I've had no choice but to move to a better hosting company.

I thought I was getting a deal on a domain name and hosting. I purchased a 2 year plan. I used a discount code. They gave me two accounts: labeled both as "fraud" and charged me for one account. The domain worked long enough to install WordPress, it's still an active domain, they locked me out of the control panel... And they will not refund my money. It's been seven weeks. My debit card had the money removed, it's in my statement, and this is absurd. I have absolutely no idea where this company is located (probably India), but this is literally the absolute worst customer service experience I've ever had. Nobody on here seems to have a single positive experience. I legitimately hate these people. It takes 2 weeks to even get an email reply.

In the last 6 months they stop the service for more than 100 hours, without any previous notice. No-one replied to tickets for more than 48 hours. If you'll try to use the chat (technical support) they can only apologize and escalate a problem to a non-existing super tech team. A lot of promises of ETA and email, but the truth is that they have a lot of issues and not enough skilled people to solve it.

Currently everyday I have problem with ftp and email. My website dbcoder.net is down for over 2 days and nobody from their customer service give me good explanation of this. They only claim that "lot of senior specialist" working on it. I attach you my ticket and it is visible that nobody respond and web page is still down right now (when I am writing this post).

The joke is that Arvixe offers a 99.99% uptime guarantee. The joke is on me, because in the last five days, the web server was up less than a day. Refund? As if! I submitted a refund request a couple of days ago, of course no response. Arvixe used to be excellent. I have been with them for eight years now, hosting 5 - 6 active sites, both in the US and in Europe. Things changed for the much worse after they were acquired by EIG. Reliability went out the window and their ability to resolve the issues right along with it. Do you want to hear another joke? Arvixe support.

Wow. I can't begin to express my discontent with this company. After having continual support problems, I decided that I was going to switch to another company. The hold time on the phone alone should tell you that they are over their heads. It became a joke in our office as we would put them on speaker phone while I treated patients and they would repeatedly not answer for over an hour. No kidding!

I've been an Arvixe customer since 2013. In July 2015 after I paid for 1 year of hosting they moved my website in an "emergency migration" to a new server in August 2015. In January 2016 this new server failed. They said my account used unusually high resources which is why they migrated it to a special server. I did not have a problem with this. When the new server failed in January 2016 they sent out an email saying the server failed and they could not recover the contents and that they would "cancel my account and provide a refund."

Do not waste your money! We had a server down for over two months, which we were paying for that was completely unusable. The ticket kept getting escalated and escalated never to be resolved. Finally, after over 2 months, the server worked. We migrated all of the information over to a different company and then tried to cancel the Arvixe server. It has been over a week and they still will not cancel the server. I was told we did not give them 60 days. What about the 60 days that we were paying them for a server that was useless and they could not fix? Save your money. DO NOT USE THEM. Their customer service is atrocious. I have been on hold with Live chat to talk to a rep for over 2 hours, only for the rep to place me on hold because they are having issues with their browser. Very hard to deal with or get anything done. DO NOT USE. You will regret it.

I have been with Arvixe for a number of years, and they've been good. But now they are beyond abject. For the second time in as many months my sites have been down for over 10 days. To add insult to injury they've renewed my subscription during the latest outage. No FTP to retrieve the sites and move elsewhere, that's down as well.

I want to let everyone know my experience with this Arvixe web hosting company. Their customer service sucks. I was renewing a domain name and their system charged me 6 times for the same amount in the same minute. I opened a ticket and it has been 7 months now and the ticket still open and the last thing they said was that they were only able to issue one refund. Well I had to call PayPal and let them know what was happening. Well again 7 months later my ticket still open and now they are charging me my own money because they said that the disputed balance was use to cover other invoices. I don't have any hosting with them since 2 years ago because of the same problem, their system sucks, and I only have like 3 domain names with them and they are not set to auto renew, so how can they say that they are charging me the same amount I disputed to cover other invoices. Well I don't know. Stay away from Arvixe.

We have been customers of Arvixe for >2 years. Until approximately April, the service was OK, not great, but at least it was a decent value. Since April we have experienced MANY issues and nearly ZERO support response. Our Arvixe server has now been down for 2 days, costing us HUNDREDS of dollars in contract penalties every day. We have received NO response from Arvixe support. Do not put your business at risk. Stay away from Arvixe.

For weeks now I've been unable to access cPanel for my site. The site is completely offline. I get many emails telling me they are "escalating" my ticket, but no action. A password reset would take less time than all the emails I get from them promising to fix it. I would move my site to another host today but as they refuse to fix the cPanel login, I can't access any of my files to move to another host.

I have been with Arvixe for 4 years, and since their acquisition by EIG (who owns a ton of other hosting companies including Bluehost and even HostGator), their service has been terrible. You cannot contact support via email anymore and the live chat folks can't help, so they open a ticket for senior admin. and promise someone will get back to you in 24 hrs. My site has been down for 6 days and I have paid ongoing marketing ads in paper and online. I communicated this to them, they keep lying to me that it will be fixed. They don't get back to me, and feel you are stuck with them due to the hurdle of transferring your website to another host. A word of advise, stay away from them. Pay a few more buck for a reliable hosting company.

I have use Arvixe for seven years. When I started they were ok. Now the service is horrible. I have constant downtime. I have several tickets open for compensation. For a few months now they don't even answer. I have a ticket for a technical issue for a month now with no reply. I have been on the chat. I have called them with no result. I get promises that they will check or that they have escalated it to management still nothing. Months have gone by with no answer. ARVIXE IS BY FAR THE WORST HOSTING COMPANY BY FAR. DO NOT USE THEM.

ABYSMAL - If I hadn't experience this level of "support" myself I wouldn't have believed it was possible. 3 support tickets submitted, 6 sessions over chat with "support", 3 phone calls - NOTHING done, nobody replies ever... Anyone has REAL telephone number of their head office in Austin pleeeease? All numbers on the web lead to call centres in Philippines etc. NO way of calling anyone who knows anything or takes any decisions.

I have been an Arvixe customer since 2008. Arvixe had a mail server problem with the server that hosts my two domains around the 10th of June 2016. I began receiving "delayed" messages on sent email around the 12th. By the 14th, all email sent from my two domains was failing and I put in a support ticket that day. After a number of "we are working on it," "we fixed it" (they had not fixed it), "there is nothing wrong" (there IS DEFINITELY SOMETHING WRONG) and "we have escalated the ticket" with no resolution, I called Arvixe on the 23rd. The woman on the phone was rude, and demanded that I "understand" that their first level support doesn't have the tools to see what the problem is.

I have had the same terrible experience with Arvixe as everyone else writing reviews. My story: well over two weeks of limited or no service. It's intolerable. Is a class action suit a possibility?? Doesn't a company that takes your money have to keep their end of the deal?

Seriously, I'd even use GoDaddy over Arvixe. They used to be awesome a few years ago. Fast forward to today... If you have any problems, and if you're lucky after a 2-hour IM or phone wait, you'll be connected to an Amish or Samhira or Rajesh who is most likely a high school freshman equivalent who will tell you they are very sorry about your problems and they are investigating. Then you're on hold for 30 minutes (while they are apologizing to one of the other 30 people they are simultaneously talking to) and you will NOT BE HELPED. There's a reason that they have a 1 out of 5 star rating on ConsumerAffairs.com. If you're a current customer, dump them. There are plenty of good alternatives. If you're considering them, buyer beware.

I hosted my website with Arvixe for a few years and had a few hiccups but nothing major until about a month ago when my website went down. I reached out to support no less than 10 times and was told every imaginable story from server issues to denial of service attacks to "we are aware of the problem and are working to solve it as quickly as possible". The list of excuses was endless and I would go days into weeks before receiving a response to my request for help to get my website back online.

I've cancelled my Arvixe account due to problems with their service and they are still trying to bill me a year later! Their customer support is horrible! Find another hosting service as this one is brain dead.

Arvixe.com please don't take the service from them. If you don't believe mail me. I can forward all the issues which raised as tickets with them. Till today many tickets are still in open. Very very worst service, I have lost many customer because of them. Suddenly the server will not, I have two domain with them both were down at least 4 times a week. Technical support really I cannot say in words. For anything you want to know about them mail me to **.

This company since 2 years is acting in a nonprofessional and nonresponsible manner towards their customers. Our hosted websites at their servers are prone to their 90% downtime and testing circumstances! Their customer support sucks... I just need to sue them!!!

When I first started using their hosting services, I was amazed at the feature number, the price and the excellent support I got. I only had one problem and with a call they fixed it in less than 5 minutes. The fault was on their part (they forgot to add an option included in the plan) and they gave me that service for free as a way to forgive them.

I have been using Arvixe for just a few months and it has been nothing but a nightmare. I've had more problems with them in just a few months than I have had with several other web hosting companies in the last decade combined! Since the beginning, email service has been terrible. When it goes down, it is down for DAYS. For the last three months I have not had email working for days at a time - so far this last time has been 5 DAYS.

I went Arvixe because they were located here in the US and had US operators. Ever since they were bought out by EIG and the team was off shored to India another example that offshoring DOES NOT WORK! I have had nothing but issues. In fact their support went from A+ rate and at this point I rate them a F++. Now I will have to swap out again. I would have given Arvixe all kind of recommendations and I had... now I won't recommend them to save my life. Thanks EIG for yet another destruction of another US-based established business with your offshoring tactics. Garbage!

I have been with Arvixe for several years and as anyone knows switching hosting companies can be a nightmare. But this past year, there are no words to describe the terrible service. My site is constantly - literally constantly down. And now for the past 48 hours (yes, continual 48 hours) my site has been down and no email access. Every time I contact them it is the same answer. "Let me check" and nothing gets done. I pay to be on a private server and I now have learned I have not been on a private server. They lie, they are ignorant, and they commit fraud on a daily basis, especially lying about their uptime. Since I can't get access to any of my logs, etc. I am trapped (with no emails and a site that is down) and can't move to another hosting company until my site becomes live again (if that ever happens).

Arvixe is worst company. Don't buy hosting with them. They are not at all good, takes 4-5 working days to respond to ticket/support request, and they are confuse about the stuff so they will ask more questions and then will reply after again 4-5 days. They have closed down their phone lines as well so they don't get any calls from their own customer about the issue and they claim that they money back guarantee on 99.9% uptime but they don't return the money at all even when they have their server issue for more than 2 days in single week and in month they had about 3 times for 8 days. DON'T BUY anything from ARVIXE.

We used Arvixe for years, and years, and years, both for a personal company and my employer's company. They used to be one of the best and affordable hosting companies. A couple of years ago they started downhill. When they were bought by EIG, reliability and support started to drop off a cliff. At least we were smart and didn't purchase our domain registrations from them, so moving to a new hosting company was fairly easy in that respect. The Site Backup file that I created using Arvixe's CPanel was missing huge number of the files. Had to have their support create a zip that I could download. So even with 10 months left of the contract, moved the sites over to InMotion and have not regretted.

It is the most NOTORIOUS COMPANY EVER I HAVE SEEN IN MY LIFE! They will keep lying all the time. DO NOT SIGN UP! Boycott this company! It is now also an Indian company! They hire all cheap Indian labors who has no idea about web hosting or any background about it! I have been with Arvixe since 2005 but about 8 months ago this company was purchased by the Endurance International Group and this Endurance CEO is the most notorious creature god ever created. His name is Hari Ravichandran, CEO & Founder, Endurance International Group. However, it is looks like the original CEO and founder of Arvixe is still as a CEO for Arvixe and his name is Arvand Sabetian, Founder/CEO, Arvixe, LLC, El Dorado Hills, California. I do not why he's still there? Obviously he also ruined his reputation.

I was with Arvixe for quite a few years. I had a $100/mo ASP VPS server. They ended up doing some sort of migration and I couldn't login to the VPS remotely. It took them a week to respond to my request for the login info. Before this support was average at best but the last 6 months it has been abysmal. In January I moved my sites to BlueHost and HostingSource.

Immediately after signing up with them I had severe problems. That should've been enough of a red flag but I chose to give them a chance. Over the course of 2015, site down, email not working, you name it, it went wrong. Finally cancelled at renewal time, easy right? WRONG! Every ticket I submitted asking to cancel and issue a refund was CLOSED immediately after a canned response from their support staff. For 3 weeks this went on until finally I decided to contact my cc company and have the charge removed. Funny how my cc company fixed this problem in 5 minutes. AVOID THIS COMPANY AT ALL COSTS.

Arvixe is the worst web hosting company I have ever seen. I have registered with this company for 2 years. Still 6 month gone, during in this time I have faced a lot of problems. 1. Customer service so bad, they have no value of customers. 2. My site has visitor 300 visitors daily. They shut my website offline. Still now about 15 days still not getting any response from their service dept. My website link. ** Now I made the decision to move to another company. Do not waste your time, money and valuable website with this company.

There have been constant email issues (all blocked for days repeatedly) and websites have been often down the last 4 months. From time to time, they could block your emails for days for no reasons. This time all our websites, emails and cPanel have been down for 9 days!! Submitted many tickets but they all remain unanswered as of now. Despite repeated calls and emails everyday, their so-called technical support would just keep telling you they would have their senior admin fix the issues within 24 hours and keep breaking their 'promises', as usual!!

Arvixe used to be a very good web hosting company until they were bought recently and all hell broke loose. It takes too long for them to resolve issues and now I can not transfer my domains from them to other hosts because their system is not emailing me the EPP keys, and follow-up emails to have them release the keys have not yielded any results. I think they are trying to keep me locked in their appalling system. I have been trying to leave Arvixe for some other good host but Arvixe won't let me go. Stay away from Arvixe. It's no longer a good company that it used to be.

I signed up with them several years ago (2012) and at that time I was very pleased with the service and customer support. It was fast and the representative was very knowledgeable about web technologies, even to the point of solving some unique issues I had with .NET code. This is no longer the case. This month I received an email notice from them that my domain was expiring. On the 6th of February I logged on to update my credit card info but the site would not accept it, saying my email was not entered. The email field was auto entered by their system and the field was not editable, even though it was correct and I completed the email verification process. Still every time I updated my billing info the site refused to accept the updated claiming that I had not entered a valid email. Their billing page is broken.

I moved my web hosting package from Network Solutions to Arvixe.com end of last year. The email service has been disastrous. The Email web server had frequent outage on prime time. My current problem is my email had been down since last Friday. Now it is Monday at 11 am. I can login using my email client which shows it is connected, but there is no email download. This occurs with my desktop client using Outlook, remote email access using their web email, or using my Android smart phone email. Nothing is working. I did have some luck on Week days, and also weekdays a week or two before but no on weekends. This is totally unacceptable for this poor email access in the US these days in 2016. I have talked to their tech support, but nothing has been done to resolve this problem. I have a feeling that this company oversell its capability and bandwidth.