Arvixe Reviews

Arvixe performed a data warehouse migration on Jan 30th 2016. An email was sent ON THE MORNING of the migration to VPS owners saying their servers would not be accessible for a few hours. It is now Feb 8th 2016 and the servers are STILL unavailable. Arvixe support gives the same canned responses every time questions are raised, saying that service will resume in 24 hours, which repeatedly turns out to be a lie. Arvixe has now literally ruined their customers businesses and should be subject to a large class action lawsuit. Arvixe MUST be held accountable for this. Do not trust Arvixe. I hope enough of us affected by this are able to come together and give them what they deserve.

This company is now in the dumps. They lost all of our files for a forum. They have no backup. The backup we FTP to our computer from Cpanel does not work. In addition, when we would try to get backups recently before their big crash of the Apple server, we got error messages saying the backup could not complete. This is a bad dream. I am interested if anyone sets up a class action lawsuit. Send me an email at ** if you begin a suit. I will jump on board.

Reading the other reviews we are all the same. Arvixe was great then starting a month's back they changed how support handles call. The new telephone support are completely unresponsive except instructions how to enter a support ticket. In our case support online trying to repair one site did this and crashed all the others. Now 4 days later our main income site still down with no response or status upgrade, in fact on the telephone with support placing another request 35 minutes and all I'll get is, "Your issues has been reported." Lawsuit time. New people stay clear of these people.

We have been with Arvixe for 5+ years. Two virtual private servers. One of the servers went down several days ago, and they are doing NOTHING to restore service. They will not respond to tickets. Chat is useless. The person, in choppy English, promises to "escalate" our ticket. Finally, we reached a human via telephone today who made NO apologies for our server full of websites that are down. No apologies for our lost business and upset customers. No promise to do anything. He simply stated that every time we contact them, it puts our ticket back at the "end" of the queue! In other words, "Stop contacting us about your problems. We'll get around to it when we damn well please, and we'll punish you if you contact us in the meantime." Wow, Arvixe... A true disappointment after years of good service. I will gladly join anyone who wants to sue...

I purchase 2 hosting accounts that come with free domain registrations. Each hosting account was purchased for 2 years (one included the extra static IP service). Along with this I purchased several domain names for a total of $346.40. From the very beginning, Arvixe failed to register the main domain names that came with my hosting accounts. So I had/have 2 hosting accounts that are attached to 2 domain names I do not own. This was 09/07/2014. I had sent several emails over the course of the last year asking for a correction but never got a response.

I have been with Arvixe for several years and there was a reason PC Mag has this quote about their company. "BOTTOM LINE. Former king of the Web-hosting hill Arvixe still has a great offering on paper, but recent uptime issues and poor customer support have knocked it out of contention." They USED TO BE the best hosting company out there now they are the worst. My sites have been up and down for the last several months and it is getting worse not better. I feel it necessary to sue Arvixe for their promise of 99.9% up ratio and how it is not being delivered as promised. I have lost thousands of dollars and clients because of them not to mention the countless hours trying to talk to someone and waiting hours in cue to do so.

I paid for 2 years upfront. They were great for the first year. Suddenly no response to tickets, hour long waits on the phone and when they answer they tell me that they are having internal issues and to fix the issues myself. I am switching companies now but upset that they have my money.

I have now left Arvixe after 2 years since they could not communicate with their customers via support ticket, chat, email, or phone. Even their President could not communicate back when there was an issue. I do not expect 100% up time but I do expect that I should get back at least. We are working on the issue prior to 22 hours of downtime, because their server cannot find the database that is local to the server. Unless you really want to have a provider that is not going to communicate when there is an issue I would recommend that you stay away from Arvixe.

Arvixe managed to suspend my website. Starting the second week now, with everyday contacting support and asking for a solution. A senior will mail me back... that's the end of every 2 hours round support. Meanwhile lost my website, lost ftp-access, lost my email-accounts, lost cpanel access. I have zero at the moment. Paid extra for primary support... Solution nada. I pray every day (guess this is the only thing that can bring everything back) that someday someone will help me out. Wish I could change this review in a positive way, but at the moment it is very dark since more than a week now on wackotravel.com. Thanks Arvixe. If this goes on any tips about taking legal actions are welcome. This is a turning into a scam and customers must be warned to spend money with them.

I have been using Arvixe for about a year. Up until a month ago it was a satisfactory service. Then my website went offline. It took them over two weeks to fix the issue. Then a week later it happened again. For the past month my website has been offline. Apparently these guys don't care much about customer service. Take your business elsewhere.

I was a customer of Arvixe for over 2 months. I signed up and prepaid 2 years of service. A long-term agreement for web-hosting company. The first month, I spent time setting up my website. Just when I was about to go live with it the web-hosting server it was hosted on (shared) went down and was down for 4 days. I contacted Arvixe support, multiple times, via phone, Internet and email. At first I got the, "we are having issues." I get that so, okay. That's fine. After the website was accessible, all my data was GONE. I inquired about the backups. They said they were unrecoverable and sorry. OK.. I'll just rebuild the site once more, once I started again.

Arvixe used to be a reliable, cost-efficient web host. All that changed in 2015. There are frequent down times and customer support is virtually non-existent. After 6 years with them, we have to scramble to find another, more reliable web host. It's a shame.

On 10/23/15 Arvixe servers went down completely and they have not been able to figure out how to fix the problems. As of today Oct 29 2015 my website is still not available. I signed up with Arvixe about 7 or 8 months ago, and since that time they have continued to have major server issues, automail response issues, and a host of other problems. I went with Arvixe because I thought they were a good company, and because they offered 24 hr toll free phone support.

This company is cheat. Please don't buy anything from Arvixe because their servers very weak and slow. Also, customer services of this company never answer you by phone or email wretched and also, they lie we have 24/7 support. Also, they didn't refund money back.

This company used to be great. I had very positive experiences with them until several months ago. Then my site was hacked. After investigation it turns out it was a server side hack. In other words, it came from THEIR shared server, not my site. Google webmaster tools has been sending me constant messages that Google cannot access my site because of server issues. All my rankings have disappeared. I might as well be completely de-indexed. Try to call support, on hold for hours. I just set it on speaker and let the hold music play in the background until my phone battery dies. No one answers chat support. It always says there is a massive wait list of people trying to get help. My webmail now shows advertisements (ie, go to mail.domain.com). This is something I've never seen, or heard of before.

Hosting 2 websites on Arvixe, both of them are currently out of service for more than an hour and still waiting to be fixed. Not the first time, and it seems down time getting more frequent. Online support is 96 in the queue and 160 minutes waiting time!

STAY AWAY FROM ARVIXE (This is the company you cannot trust at all) They suspended my account for NO Reason and blaming me for Phishing? ARVIXE servers always get hacked and server go down every 2-3 day. There is Human to support customer complaints and when you call nobody answer the phone on all Option on PBX system. I have tried every single option to get hold of some Human and nobody answer the phone, music keep running for 1-2 Hours. There is nobody response to support Chatting system. Illegal billing even I already paid for the Account and they keep billing for same account. All the support coming from India and They Keep Copy & Pasting the same answer again & again. There is NO Resolution Forward Tickets from one to another and Close the Tickets without resolve the Issue. And All Servers auto reply massages. They claim 24/7 support?

Had 2 great years - superb support and minimal downtime. Then Black August 2015 and a server migration and since then no support or service. Tickets take days to answer. At the first outage I moved essential services to a backup host and tried for three weeks to get our store back up. Eventually I gave up and migrated everything to the backup host and I'm up and running again.

I had and still have accounts in Green Geeks, Hostgator and SiteGround. From my experience with all of them, Arvixe is by far the worst. Many functions in cPanel do not work. You can't self-configure php.ini for VPS. Their ticketing system is old, inefficient. Tickets turnaround time is very slow. If you submit a ticket now it will take them 48 hours to respond. They don't really have a QA department (in case you want to complain). Their online support is useless. Wait time to speak to someone is approx. 20 min on a good day; and when you do get to speak to someone they will always shift the blame on you - REAL **. Choose Arvixe if you are looking for a web hosting that doesn't give a damn about you or your business.

This is one company you cannot trust. WE SAY IN ALL SERIOUSNESS STAY AWAY FROM ARVIXE. The same server we've been on still has not been fixed since July 17, 2015. As we are writing this review our site is down yet again. You go to report the problem to their technical support, open a support ticket, and they deliberately close the ticket as the problem goes unresolved. And this isn't one time, its every single month, you move to a server 2 weeks after, the server has problems. As you can see from other people for example, the Server Mongoose we were on over 1 1/2 years ago and demanded to be moved away from it, to the point where we had an attorney file a law suit against them. Nearly 2 years after, problem still hasn't been resolved, another person, same server, same problem. Every single server this company has, sucks! The story is still the same.

Mongoose Server goes down almost daily since end of June. I lose email connections. Websites go down. Emails have gotten lost - incoming & outgoing. When Arvixe is able to send email updates, words like, "stability" and "under attack" are used. Note, spam email has increased since "attack". They refuse to move me to a more stable server till Mongoose problem's fixed. No ETA on that fix. Phone support has gone downhill. Different story told from one day to the next. I am stuck, till I can find a better provider. I will lose another week migrating all websites/info/DNS/testing/etc.

We cannot stress enough the words "STAY AWAY FROM ARVIXE". For the entire year of 2015 and 1/2 of 2014 this hosting company has been a complete nightmare. We are now entering our 5th hour of our site being totally offline because of their ongoing never resolved problems with their servers. We just moved from one Arvixe server to another 3 days ago, because the server that they had moved us on less than 45 days ago, was being attacked by some place 1/2 around the world, been putting up with it for 2 weeks because their QA department refused to make the server change. In fact he sent us a threatening email which is on its way to the Attorney Generals Office in Cali.