Xcel Energy Reviews

What I don't understand is when somebody's Excel bill reaches $100 to $150.00 they will shut it off. How in the world did these people let a bill run over $6000.00 and did not do anything about it?

We now live off of social security and have pay this bill at $490.00 plus current bill. We have paid this since April 14, 2010 and we are having a hard time with money and my husband's health. We know owe $41101.30. I tried to talk to them to see if they would help, but they didn't. Their suggestion to me when I ask how was I to pay my rent and to pay them that much money was up to me either I had an apartment and no excel or excel and no place to live. They did not really care. Can someone help?

Another example is our bill. They managed to turn $18.45 of electricity into $96.39. They now have 2 tiers of adjustments. Who is the person responsible for coming up with all of these items that are listed on the electric bill? They must have been working in the Federal Government that is the only place I know of that is able to produce this type of income with so little commodity used? It does no good to complain, as Xcel Energy will just send you a brochure explaining that you have not done all you could to reduce your dependency on electricity, short of either not using any or buying a grid. How do you get more electricity out of one simple wire? Amazing.

I called Xcel after I found out the power was off and they said that the agreement was not valid due to there being a note to have the power disconnected. I was told that as long as the agreement was in place prior to disconnect that I would be OK. It appears that they do not have to abide by agreements that are set by their agents, but we do as I was told that if I was one day late or one penny short that they would be able to turn it off. Apparently, the consumer is the only part of the agreeing party that needs to uphold their end of the agreement.

I have had a friend call Xcel this evening and they say that they will schedule someone to switch out the meter. In the past they have said they would send someone out and then just sent me brochures on how to save energy. I have a friand that wons a welding shop and has 3 giant deep freezes and his bill is cheaper than mine.

Excel Energy is billing me more than $20.00 a month for an "electric Fuel Clause Adjustment". The billing states the amount "of about &1.06 for an average residential customer to collect a portion of un-recovered 2003 service costs."

I called Xcel to inquire as to what this is for and why the written statement on my bill says $1.06 but I am being billed at a rate of more than $20.00 per month. I also asked them why I was being billed for a time period when I didn't own the residence.

I spoke with a supervisor named John who told me they were billing it to me rather than the previous owner who DID live in the residence during that time period because the "State" said they could. I further asked why the actual billing was so much higher than the $1.06 noted in the billing statement.

John told me this was being billed to all Xcel customers and that he also was surprised that it was so much higher than it seemed was intended. He told me "It just worked out that way."

I was not an Xcel customer previous to mid-Nov. of 2003. I was with Cass Elec. I fail to see why I should be held responsible for losses suffered by Xcel Energy when I was not their customer.

I told John that if this was to be billed to me it should be pro-rated for the time period that I was a customer in 2003. He was not helpful, at all. I explained that I was contacting your office, will go higher if needed and write letters to every newspaper in the state.

This billing for which I am not responsible will cost me a minimum of $88.00. I am low income female, retired on disability, single, in my late 50s and simply cannot afford this gouging.

No one ever called me back to confirm they received it so I called on Saturday. I was told there "was nothing they could do" for me, even if I was going to bounce my rent check. The manager I spoke with that day was very condescending. He said the back tech couldn't look at it immediatley. The next Monday I called and finally spoke to an apologetic manager & she said in 2 weeks I would have a check in the mail. Now, it's over 3 weeks later & on my last phone call I was told my case hasn't even been looked into yet. I've spoken with many people who have had similar problems with them, & they all got their money back in no less than 48 hours. My accounting dept. has confirmed that they could electronically get my money back to me right now. I'm just like everyone else, & I'm barely getting by paying my bills (especially with their rate increase last year). I now have a large bill they want me to pay, yet they can't give me my money back to pay them.