Xcel Energy Reviews

They are becoming the worst company. This being outage when it happen a a little over a week ago I think they should be moved out of Minneapolis permanently. Their lack of knowledge is sucks. What's happens if a person is hooked up to life support and power goes off and the person dies because of it.

This is by far the worst power company I have ever had. The constant outages have cost me my pay at work and now that I'm home from work and ready for a relaxing evening and the powers off on off on and off again. What is wrong with you people? I've heard all of your dumb reasons for why this happening. I had better and more reliable service in Florida. What is wrong with you people?

Random power outages after just raining? Ya y'all are terrible, shouldn't be happening after just raining then it goes out of and to top it off you guys say you don't know how it happened? Ya that totally makes sense. Don't get Xcel Energy 😂

If I could give negative stars I would. I work for a township and have an active sewer leak that we can’t fix because no one from Xcel can help us get electrical meters moved. Several others have reached out and gotten the same result. If I lived in a home serviced by Xcel Energy, I would move. They care about bottom line. Not customers.

Excel has been charging me for months for an apartment I had moved from despite talking to their customer service four times, and 4 months after, the issue has not been resolved, they charge me for both apartments. Also, they are expensive charging for too many taxes, duplicate ones.

0 Stars. Do not go with service if have Special Needs such as Medical. Worst customer service ever. AGAIN DO NOT go with this company NO Expedited services for people with Special Needs such as Medical. The representatives or the automated response does notify that the electricity will be turned off for 2 days while they do an investigation. Pretty sure this company is committing discrimination against people with Special Needs including medical. Please if anyone knows of a legal services to help please let me know.

Constant outages for no reason. Outages last for 6+ hours and service is never restored when Xcel says it will be restored. This is the most unreliable and untrustworthy company. How did they create a monopoly in eight states??? There are no other options for this service in Colorado. I would just like to be able to work from home, do my laundry, not worry about what’s in my fridge and freezer, take a shower, charge my phone, and come home to a house with electricity after a long 14 hour nursing shift. Nice going, Xcel!!! Excellent work! I’m sick of your games. Get it together or let someone reliable, responsible, and trustworthy take over for you.

We are on the edge of Golden in western Arvada. Constant power outages with no explanation. Customer service is the worst. A few days ago our power was out at approximately 8 pm and came back on at 4 am. Today Saturday June 28th 2025 our power has been on and off four times since 9 am. Again we are sitting with no power for 30 minutes and it is getting very hot. There are no above power lines near us. With the outrageous money we pay monthly we deserve better service. Their billing also is most always screwed up. I have spent months on the phone with morons that read scripts and are worthless.

Worst service ever. I have receipts for all 3 of my payments that they claim one for $71.31 wasn’t processed and was reversed to my account or my financial institution which I already called and was told no reversal are pending to my account but I do have my receipts showing payments made to my account. This is a crying shame that this company can get away with this is. What's crazier they're saying I owe $71.31 that wasn’t never processed but my total bill only reflects the one payment for $71.31 that I paid and they said I didn’t. They saying it was reversed from May. Here it is July and my bill is the same 232.98 or something like that but if I owed for May and a reversal for June shouldn’t it be $142.62. If my math is correct I still owe for May and June but my payment for$164.37 was processed miraculously bc I used their automated system. I have my screenshots to prove my payments.

The meter man came out to check my meter and inadvertently turned off my solar panels. They were off for a whole week before we noticed. We checked our cameras, it was 100% him that did it. Xcel says they can't compensate us for it because they can't be sure about how much solar was collected during that time because the solar was turned off, because they turned it off. This is the reason we got solar panels in the first place. Terrible company, terrible customer service. If you have solar, be careful, they will get your money anyway they can!

Xcel Energy installed a new SMART METER. Promptly my KWH doubled. I first thought maybe I was doing something using extra power, so we try to limit our usage. Still did not change. After 5 months of usage double I contacted Xcel billing department. They looked at my account and repeated over and over that nothing is wrong the meter, and I am using double KWH. He wanted to sell a energy saving package, I refused. I told him I will be getting electrician to install a second meter to see if the meter is correct.

My mom and I had been having power issues- sparks coming out of our outlets, devices almost exploding because of uneven electrical distribution, and constant flickering lights, some not even turning on at all. We called at 2:57 p.m. and the woman on the other end told us that she’d have someone over today. We waited and waited. Eventually, 7 (yes, 7) hours had passed and no one had shown up, so we called again. At this point, we couldn’t have anything plugged in, or any lights on without an outlet sparking up. A man answered this time, and we told him what was going on, and he said that the woman we had previously talked to put our situation down as a “power outage” and that no one was actually coming.

Frequent power outages in Golden, Co. Called to ask why they are replacing so many transformers during the middle of the day and they said, "Golden is making us do it, everyday". I had a 5 hour power outage 3 weeks ago for a transformer and another 6-8 power outage today for another transformer, during the middle of the day. DO THIS SHIT WHILE EVERYONE IS ASLEEP. It is not our problem that your infrastructure is aging. This is what happens when you let a monopoly exist. They ignore all responsibility and only chase profits.

Horrible customer service, shut people power off for no reasoning, had my mother pass away and they said it was vacant, that's a lawsuit we will be opening. Learn to not mess with people and do wrong to people that have ways to fight back, don't mess with this energy company. There is way better ones! No one cares about your issues you need fixed! Won't help, very disrespectful on the phone!

I feel like they should be paying me for down service every other day AND for reporting the lousy service I'm getting! Do better!! I get power, start some laundry... now it's off again!! I pay you guys for continuous service!!

They screwed up my rental and my own property. Charging me for both even though the renter is all set up. Say it will take 2 months for billing to fix it and offer nothing in the meantime for the inconvenience to two households. They don't care.

Updated on 09/26/2025: Not my first review. So my meter issue was fixed but I'm still using more energy when I am not home than I do when home using things. I have 3 things plugged in. Everything else is unplugged. The things I of course can't unplug stay plugged in like the stove and things. Actually have my air and heat breakers turned off and my dishwasher so I don't ever use them. I have my fridge, mini fridge and deep freeze plugged in all the time. Phone charger and fans and all other items get unplugged when not in use and my bill is still over 100 and on a day I left my house around 630 am and got home around 10pm I used over 8 dollars in electricity with just those 3 things plugged in. How does this happen? I think Xcel is a bunch of frauds who are stealing from their customers and you get no help when you call just called stupid. Prove me wrong. Over a yr I have dealt with this company over all this stuff.

I had to call Tribus because they are installing smart meters which I do not want, but can’t afford the additional fees for not having one. They say my house doesn’t exist. They can’t find it. Funny thing, Xcel can find it to read the meter and send me a bill, every single month. The person who finally answered the phone after a wait of several minutes kept repeating that my house didn’t exist on their GPS and they couldn’t find it. I live in a one horse town on second street. Really? You can’t find that? I finally asked him what he thought I was supposed to do about their inadequacies. He asked for directions. Yawn. One paved road through town. Turn east on the second street. House is numbered. Obviously, common sense isn’t a requirement for employment for Tribus and Xcel can’t be bothered to provide a map of their customers. Eh! Probably couldn’t read a map, anyway.

They should provide the services we pay for and that is it. I have filed a complaint with the BBB for their fraudulent and misleading mails to Xcel Energy consumers. My elderly father (92) received a solicitation from HomeServe and thought it was a bill and actually ended up purchasing one of their unnecessary policies. This is elder abuse. Xcel sucks for teaming up with these thieves and HomeServe sucks for misleading people into thinking they have to purchase their idiotic policy.

There are power outages overnight when people are using life-saving machines to breathe. When calling Xcel energy, an associate by the name of Cassandra is very rude and has no answers. Will not let you talk to a supervisor and then hangs up on you. If there's any other energy company that can be used I would highly recommend doing so.

We just received a charge for 4 months to be added on to our already paid bills for those months. This all seems to have happened after they put in the new meter they said everyone was going to get. I don't know why we needed it. Our bill went up $100.00 a month with that new meter. We have solar panels and we thought this just can't be right. Called Xcel and they were of no help. They couldn't answer any of our questions. Just kept telling us our old meter wasn't working right and we've had a colder winter. So why did it take 3 months for xcel to give us a lump sum bill saying they found a billing error and they said it was their error. We shouldn't have to pay for their error. Very, very disappointed with this company.

This company has forgotten the people that made them. If you are in Colorado and have a choice between Xcel and CORE, pick core. They will keep the lights on. Or at least restore energy in a timely way. Xcel can't keep up with the updates of aging communities and only care about new developments.

I just received a notice from Xcel Energy suggesting homeowners should subscribe to paying $5.50/month to another company (Homeserve USA) for a home protection insurance plan for the natural gas and water service lines to our house. Xcel should not be in any way connected with another company providing such coverage as this as the need for this protection is extremely remote with the very good materials used for these service lines to most houses in the US. This appears to me as a scam by Xcel and would not doubt they are getting a kickback from HomeServe USA. These two companies are obviously connected as the mailing offering this coverage came from Xcel Energy. Disgusting. If I could cancel my service I would.

Honestly have never experienced a worst company, system, customer service, everything ever. I was being told my credit was being “pushed through” since August 2024. I have over $100 in credit, and as a 22 year old in college that is a lot for me. Every single person (except maybe one) of the 5 people I talked to were so unhelpful, obviously not doing their job, and just rude. 10/10 don’t recommend.

I don't recommend. Moved to CO from living in the swamp down in Louisiana. It's the only power company and they abuse it. Very overpriced. Not reliable. Power goes out way too often. They are constantly trying to increase the cost to consumers. Personally, I hate Xcel Energy, and the fact they are the only option tempts me to move back to the swamp.

They do not post payments the day made. It takes a few days and then with proof of day it was paid they still screw around. It disgusting especially you are disabled. It unnecessary and on purpose. Plus little scam where even you need electricity for heat if landlord pays it they shut off then your apartment still has no heat in winter but they argue like you can't turn radiators on no electricity I think I know there heat not. I'm filing lawsuit in MN. Judges do not care except date you paid if you have heat or not. All illegal. Make higher profits. I also have a journalist who excited the story. One hood think I file lawsuits at no cost. Someone need check all that disgusting.

I use Xcel for my apartment and if I could put negative stars for customer service I would. My billing account wasn’t working and I couldn’t log into for weeks. I called a representative and she was no help whatsoever. She told me to turn my phone on and off because their account number they gave me wasn’t working. After 20 minutes of me trying to explain to her I couldn’t log in, she told me she couldn’t help me anymore and hung up on me. Absolutely awful experience and her attitude made it 10x worse. Not a good company at all.

If I could give negative stars I would. Recently had not one but two techs at my house to install their new Smart Meter. First tech saw that we have solar so he could not complete the task, said he would be back in an hour with another meter. Never showed up. Months later 2nd tech shows up, installs the meters. No problem. Received my bill today and it is for over $500. I called their lovely customer service, sat on hold for for over 10 minutes. Once I had a rep I explained, "I'm looking at my bank records and I have paid you every single month generally early always, now I receive this huge bill."

I have been stuck with Xcel as my only option for years now. It never fails, their billing is shady, not a single representative can give an explanation of the bill that matches the other. The customer service reps hang up on you when you ask for a supervisor. I have met only one kind and helpful person when calling. The rest have been bitter and absolutely terrible to deal with. I guess that’s what happens when you’re the monopoly company. What are we going to do, leave them? We literally don’t have an option.

Our account was set up with the wrong name so we couldn't log in. We were "first in line, the wait is about 20 minutes" for 4 hours one day then 5 hours another day without any response. We had to pick other reasons and then transfer to get anyone who could actually help. And then they never fully verified the spelling at the end so who knows if we'll have to do it again.