Xcel Energy Reviews

Excel is bad, if I had a choice I would pick ANY other company! Power outages every week and outrageous bills. What am I even paying for, the power is out half of the time. Very frustrating, especially when you are trying to work!

For a company that wants to think they are a top tier energy provider, energy is something that you seem to not be able to provide to its customers, I've lived in bushland for 5 months now, have had 6 power outages.

My lights went out. Said it will restore by 10:30 am and then another message said it will restored by 3:30. Well it was restored by 12:00pm. Very satisfied with the updates and fast service. Love the way Xcel Energy keeps you up to date with the power outage and fast service they give you. Never had a problem with them. I love my electric company. Very satisfied.

Poor customer services and high prices. They don’t care because they have a monopoly of electric and gas in many areas of CO. I had to call to ask for a refund of a duplicate payment because their payment portal didn’t provide confirmation the first time I entered the payment. After waiting on hold for 15 minutes they said they could only refund part of the payment despite no other outstanding charges on my account, and ninety hung up on me.

We recently woke up with a fresh foot of snow in our driveway. I went to get my shoveling gear on and noticed a natural gas leak in our basement. I immediately called Xcel Energy to report the leak. It was approximately 7am and their operator instructed me what to do which included vacating our home. It was no more than 15-20 minutes later that a Xcel service man came to our home. He immediately found the leak and instructed me to call our landlord who in turn called the HVAC repairman. Kevin....the Xcel man stayed on site so he could show the repairman exactly where the leak was. Within 45 minutes ...the leak was repaired and we were good to go. I want to thank Xcel and Kevin for their quick response and assistance. We're fortunate to have Xcel and Kevin....servicing our area. Thanks again....we appreciate your professionalism.

I received my most recent bill via email and noticed it was considerably higher than normal. In fact it was almost double and upon further review I noticed the fantastic rate hike for electricity kwh from $4.84 to $9.11. There was no warning of this astronomical hike and the sad thing is that companies like this don’t actually care about the customer. As long as they are raking in their millions/billions, that’s what matters. But hey the US economy is great right??

This is a monopoly and we have no choice for other options. They shut power off for days at a time regardless of property loss or outside temperature. When requesting refund for service not provided for those days they never respond. This has happened numerous times and will likely continue. I wish there were any other option.

The recent PSPS cut power to Evergreen, CO and surrounding areas for 4.5 days YET Xcel charged everyone for power on those days! I just checked my bill too - ridiculous! I guess we're supposed to dispute it but most don't know and assume they did the right thing. Where are they getting these daily usage numbers from? Just fabricating them and hoping no one notices. Terrible.

Xcel Energy with record profits throughout the past 7 years continues to increase fees for homeowners and businesses. Every rate increase has been approved for years by Colorado's state leadership...Hickenlooper, Polis... Record Profits while Colorado people struggle to pay for electric in their homes like California.

I have two electrical towers behind my property which make loud rumble noises when it’s windy outside. It sounds like someone is playing deep base music. Have contacted Xcel multiple times over months and issue is still not resolved and literally losing sleep because of this. Customer service is not helpful and transfers me to every department with no resolve. Very frustrating experience overall and do not recommend them.

Keep shutting off power for "high winds" and the takes over 24 hours to get it back on after the winds have died down and now it was shut off again for 5 hours so far because of those winds. There was barely even a breeze. They suck and if they actually cared they will pay a small portion of their vast amounts of wealth to put the power lines underground. And the cherry on top you can't even choose a different power company. There's only one. I thought monopolies were illegal but I guess not.

This is the worst power company I’ve had to deal with. Poor customer service wouldn’t be a problem if they could reliably provide power, but outages are incredibly common with this company. They clearly do not prioritize paying technicians, and these outages can last hours and even days. They benefit from a lack of meaningful competition which allows them to continue providing a frankly unacceptable level of service with no repercussions in their market share.

Xcel was right! Sorry I was so ignorant and angry that day. Didn’t believe it was real! Thanks for your service Xcel!

Just now. New. Terrible service in Faribault, 2024 summer was terrible without hours and hours of powder outages at apartment, 2025 same thing but worse and now winter time out for the first time. What garbage company do we have??? Not only that frigid temps outside!!!! NO HEAT, should be illegal. SMH.

My power went out at **. in Crystal, Minnesota on October 31, 2025 about 5:00 AM. I reported it and it was fixed within 1 hour or less (power went back on). It was easy to report and you called me to let me know that it was fixed and if not - I should call you. You always keep me informed as to the predicted time of restoration and any new predictions, if any. You were very fast and I (we all) appreciate your fast service and all that Excel Energy does for its customers!! Thanks so much!

This company is god awful. Get your own payment system! Or learn how to get with the times of 2025 and update your system so it doesn’t show payments as late when they are not. Customer service is a joke.

We own a small business in Centennial Colorado. After repeated gas smells, Xcel energy is not resolving the issues. The last time we called them, A very nasty, unprofessional technician stopped by and told us he was not happy to be there. After telling him how rude he is, he started to change his tune a bit. The gas was coming from the next door Chinese restaurant, and Xcel is too weak to let them know that this is unacceptable. Now, the issue is being resolved with our intervention, with NO help from Xcel Energy. When you call Xcel, they tell you to vacate the office when gas is smelled, but whey they arrive, they are SO negligent that we are hiring a lawyer to sue them.

XCEL Energy is charging me for utilities in an apartment I no longer reside in. I moved April from my past apartment and I was all paid up upon moving. They claim I did not order a disconnect. The dates they are charging me for my landlord completely redid that apartment with power equipment 8 hours a day for 30 days. New tenants moved in and they are charging me for their utilities also. They are threatening to shut off my utilities at an address that is paid in full. They insist they sent me an e mail confirming the disconnect but I never received it and they refuse to re send it. I have sent XCEL documents of my lease which they ignore. I am getting nowhere with them.

From Johnstown CO. Our gas was out because someone was working on irrigation and hit a gas line. We got a message from Xcel to inform us of the issue and when I called customer service I was updated on the status. The next morning Wes from Xcel went door to door to ensure safety when our gas was turned back on. He was very courteous and answered any questions I had. I really appreciated the great customer service.

Xcel Energy took my payment 2 weeks ago and claimed I owed them the same amount again! They’ve called a couple times so far and I wish we had another option. They are a ripoff outfit preying on defenseless people.

Unfortunately, I had to call Xcel due to a gas leak in my 3½-year-old home built by Epic Homes. The technician arrived on Labor Day within 30 minutes and quickly identified two leaks. He went above and beyond, tightening the gas lines to stop the leaks. He was able to resolve the initial leak but had to tag the second one. While on site, he also offered to check my outside meter, where he discovered an additional leak that he was able to fix. Unfortunately, I did not get the technician’s name, but I can share that he is part of the Boulder and Broomfield area emergency gas leak team.

Xcel is awesome! Not only did they install a yard light for us. They positioned it perfectly. Not obtrusive to our neighbors but perfect for what we needed. The installer was so nice, he had to cut down some branches so he cleaned it up for easy disposal.. We couldn't be happier with the service.

3rd outage this month. When you complain they hang up on you. How much money does Xcel pay Mesa County Gov to abuse us? Most of us would fire them and you if we could. Yet you allow Xcel to abuse us over and over. Do your jobs and remove xcel from our lives. 1.5 star rating. #MesaCounty #BoycottMesaCounty needs to join #BoycottGrandJunction No one in this town would eat at Xcel if they were a real business. No one would do business with a 1 star review company yet we are forced to because of Gov monopolies and ** in gov on the take.

They are becoming the worst company. This being outage when it happen a a little over a week ago I think they should be moved out of Minneapolis permanently. Their lack of knowledge is sucks. What's happens if a person is hooked up to life support and power goes off and the person dies because of it.

This is by far the worst power company I have ever had. The constant outages have cost me my pay at work and now that I'm home from work and ready for a relaxing evening and the powers off on off on and off again. What is wrong with you people? I've heard all of your dumb reasons for why this happening. I had better and more reliable service in Florida. What is wrong with you people?

Random power outages after just raining? Ya y'all are terrible, shouldn't be happening after just raining then it goes out of and to top it off you guys say you don't know how it happened? Ya that totally makes sense. Don't get Xcel Energy 😂

If I could give negative stars I would. I work for a township and have an active sewer leak that we can’t fix because no one from Xcel can help us get electrical meters moved. Several others have reached out and gotten the same result. If I lived in a home serviced by Xcel Energy, I would move. They care about bottom line. Not customers.

Excel has been charging me for months for an apartment I had moved from despite talking to their customer service four times, and 4 months after, the issue has not been resolved, they charge me for both apartments. Also, they are expensive charging for too many taxes, duplicate ones.

0 Stars. Do not go with service if have Special Needs such as Medical. Worst customer service ever. AGAIN DO NOT go with this company NO Expedited services for people with Special Needs such as Medical. The representatives or the automated response does notify that the electricity will be turned off for 2 days while they do an investigation. Pretty sure this company is committing discrimination against people with Special Needs including medical. Please if anyone knows of a legal services to help please let me know.

Constant outages for no reason. Outages last for 6+ hours and service is never restored when Xcel says it will be restored. This is the most unreliable and untrustworthy company. How did they create a monopoly in eight states??? There are no other options for this service in Colorado. I would just like to be able to work from home, do my laundry, not worry about what’s in my fridge and freezer, take a shower, charge my phone, and come home to a house with electricity after a long 14 hour nursing shift. Nice going, Xcel!!! Excellent work! I’m sick of your games. Get it together or let someone reliable, responsible, and trustworthy take over for you.