Xcel Energy Reviews

So we been having a spring snow storm, which causes our internet to run poorly, which is why I waited until the last day to pay. My bill is due on the 6th of every month. Today is the 6th. Get on their site today and somehow I owe $181 instead of $95. I freak out thinking they are trying to charge me a late fee because I waited until the day it is due. Call and the wait time is 5 minutes, but ends up being about 10 minutes. I explain to the customer service rep I am confused about why bill is that much. She says you can just pay the amount that is due and it is actually 2 months showing up, that I didn't pay for April. That makes me more upset and I tell her I did pay my April bill on March 30, she is getting irritated that I called her out.

Power went out around 6 AM. Their outage says that it didn’t go out till an hour and a half later which is a lie. They refused to take any customer service care for people in the area that are without power from 6 AM till now almost 3 PM is when they expect to have it turned back on. My house is dropping below 65 with kids in it and I’m about to lose over $4000 in tuition for a mandatory final that I have to be online at 10 AM logged in and I can’t take kids to run around and library for an hour while I do a final for my master's program so not only will I lose out my tuition that’s almost $5000. I have a household, crying, screaming kids, and they refuse to give any kind of credit or help with my bill in the future due to them having a power outage.

In October of 2025 Xcel replaced a utility pole behind my property. The job was left half done. Xcel left their utility pole tied to a pine tree. I called several times and ask for someone from Xcel to call me, they never did. This has been left for 6 months.

By far the most uncapable customer facing company next to Verizon Wireless. It shows in every aspect of the company, remote service to physical crews on site. The best part is it does not matter. You have no choice as a consumer.

Be very mindful of requesting any work from Xcel Colorado, as they will refuse to provide you with a breakdown of any cost associated with any project, even though they are hiring out subcontractors. Here's your $5000 bill, just pay it and dont ask questions. Terrible customer service, terrible business model, terrible response times = terrible company! Report them to DORA.

I've called customer service over 10 times for the same issue over the most recent 6 months. Every time I call I get told, "Your billing issue has been fixed." Guess what, it's not fixed. I have three properties and the billing was all synced. Until Xcel changed the meter read date on one property. Then I was getting a bill every 15 days. And I still get a statement every 15 days. I call CS to get it fixed. Over 12 times in 6 months. I'm told it's fixed every time. It's not. And I keep calling. And I keep getting told it's fixed. There is no escalation when CS fails to do their most basic of duties. This company is a joke. The customer service is a joke. I had a CS agent tell me most of their agents aren't that smart. Wow. What a toxic place to work that must be?! If I had the opportunity to choose differently I would. This energy company is a joke.

I really dislike this monopoly of a company. The prices are sky high. It doesn’t matter what you do trying to save money. The peak hours are right when you get home from work and have things to do like cook dinner and do laundry. The customer service is atrocious. The programs offered to reduce the electric cost are a joke.

Terrible reliability. Power is regularly off for extended periods of time last 12 months. Last one, off Sunday morning at 5am. Told it'd be on 8:15. Then 2:15. Then 11:45pm! Outrageous. No electric for 18+ hours!?!? It's 10° outside. What about electric furnaces? What about food in the fridge? What is this, Cuba?!

Excel is bad, if I had a choice I would pick ANY other company! Power outages every week and outrageous bills. What am I even paying for, the power is out half of the time. Very frustrating, especially when you are trying to work!

For a company that wants to think they are a top tier energy provider, energy is something that you seem to not be able to provide to its customers, I've lived in bushland for 5 months now, have had 6 power outages.

My lights went out. Said it will restore by 10:30 am and then another message said it will restored by 3:30. Well it was restored by 12:00pm. Very satisfied with the updates and fast service. Love the way Xcel Energy keeps you up to date with the power outage and fast service they give you. Never had a problem with them. I love my electric company. Very satisfied.

Poor customer services and high prices. They don’t care because they have a monopoly of electric and gas in many areas of CO. I had to call to ask for a refund of a duplicate payment because their payment portal didn’t provide confirmation the first time I entered the payment. After waiting on hold for 15 minutes they said they could only refund part of the payment despite no other outstanding charges on my account, and ninety hung up on me.

We recently woke up with a fresh foot of snow in our driveway. I went to get my shoveling gear on and noticed a natural gas leak in our basement. I immediately called Xcel Energy to report the leak. It was approximately 7am and their operator instructed me what to do which included vacating our home. It was no more than 15-20 minutes later that a Xcel service man came to our home. He immediately found the leak and instructed me to call our landlord who in turn called the HVAC repairman. Kevin....the Xcel man stayed on site so he could show the repairman exactly where the leak was. Within 45 minutes ...the leak was repaired and we were good to go. I want to thank Xcel and Kevin for their quick response and assistance. We're fortunate to have Xcel and Kevin....servicing our area. Thanks again....we appreciate your professionalism.

I received my most recent bill via email and noticed it was considerably higher than normal. In fact it was almost double and upon further review I noticed the fantastic rate hike for electricity kwh from $4.84 to $9.11. There was no warning of this astronomical hike and the sad thing is that companies like this don’t actually care about the customer. As long as they are raking in their millions/billions, that’s what matters. But hey the US economy is great right??

This is a monopoly and we have no choice for other options. They shut power off for days at a time regardless of property loss or outside temperature. When requesting refund for service not provided for those days they never respond. This has happened numerous times and will likely continue. I wish there were any other option.

The recent PSPS cut power to Evergreen, CO and surrounding areas for 4.5 days YET Xcel charged everyone for power on those days! I just checked my bill too - ridiculous! I guess we're supposed to dispute it but most don't know and assume they did the right thing. Where are they getting these daily usage numbers from? Just fabricating them and hoping no one notices. Terrible.

Xcel Energy with record profits throughout the past 7 years continues to increase fees for homeowners and businesses. Every rate increase has been approved for years by Colorado's state leadership...Hickenlooper, Polis... Record Profits while Colorado people struggle to pay for electric in their homes like California.

I have two electrical towers behind my property which make loud rumble noises when it’s windy outside. It sounds like someone is playing deep base music. Have contacted Xcel multiple times over months and issue is still not resolved and literally losing sleep because of this. Customer service is not helpful and transfers me to every department with no resolve. Very frustrating experience overall and do not recommend them.

Keep shutting off power for "high winds" and the takes over 24 hours to get it back on after the winds have died down and now it was shut off again for 5 hours so far because of those winds. There was barely even a breeze. They suck and if they actually cared they will pay a small portion of their vast amounts of wealth to put the power lines underground. And the cherry on top you can't even choose a different power company. There's only one. I thought monopolies were illegal but I guess not.

This is the worst power company I’ve had to deal with. Poor customer service wouldn’t be a problem if they could reliably provide power, but outages are incredibly common with this company. They clearly do not prioritize paying technicians, and these outages can last hours and even days. They benefit from a lack of meaningful competition which allows them to continue providing a frankly unacceptable level of service with no repercussions in their market share.

Xcel was right! Sorry I was so ignorant and angry that day. Didn’t believe it was real! Thanks for your service Xcel!

Just now. New. Terrible service in Faribault, 2024 summer was terrible without hours and hours of powder outages at apartment, 2025 same thing but worse and now winter time out for the first time. What garbage company do we have??? Not only that frigid temps outside!!!! NO HEAT, should be illegal. SMH.

My power went out at **. in Crystal, Minnesota on October 31, 2025 about 5:00 AM. I reported it and it was fixed within 1 hour or less (power went back on). It was easy to report and you called me to let me know that it was fixed and if not - I should call you. You always keep me informed as to the predicted time of restoration and any new predictions, if any. You were very fast and I (we all) appreciate your fast service and all that Excel Energy does for its customers!! Thanks so much!

This company is god awful. Get your own payment system! Or learn how to get with the times of 2025 and update your system so it doesn’t show payments as late when they are not. Customer service is a joke.

We own a small business in Centennial Colorado. After repeated gas smells, Xcel energy is not resolving the issues. The last time we called them, A very nasty, unprofessional technician stopped by and told us he was not happy to be there. After telling him how rude he is, he started to change his tune a bit. The gas was coming from the next door Chinese restaurant, and Xcel is too weak to let them know that this is unacceptable. Now, the issue is being resolved with our intervention, with NO help from Xcel Energy. When you call Xcel, they tell you to vacate the office when gas is smelled, but whey they arrive, they are SO negligent that we are hiring a lawyer to sue them.

XCEL Energy is charging me for utilities in an apartment I no longer reside in. I moved April from my past apartment and I was all paid up upon moving. They claim I did not order a disconnect. The dates they are charging me for my landlord completely redid that apartment with power equipment 8 hours a day for 30 days. New tenants moved in and they are charging me for their utilities also. They are threatening to shut off my utilities at an address that is paid in full. They insist they sent me an e mail confirming the disconnect but I never received it and they refuse to re send it. I have sent XCEL documents of my lease which they ignore. I am getting nowhere with them.

From Johnstown CO. Our gas was out because someone was working on irrigation and hit a gas line. We got a message from Xcel to inform us of the issue and when I called customer service I was updated on the status. The next morning Wes from Xcel went door to door to ensure safety when our gas was turned back on. He was very courteous and answered any questions I had. I really appreciated the great customer service.

Xcel Energy took my payment 2 weeks ago and claimed I owed them the same amount again! They’ve called a couple times so far and I wish we had another option. They are a ripoff outfit preying on defenseless people.

Unfortunately, I had to call Xcel due to a gas leak in my 3½-year-old home built by Epic Homes. The technician arrived on Labor Day within 30 minutes and quickly identified two leaks. He went above and beyond, tightening the gas lines to stop the leaks. He was able to resolve the initial leak but had to tag the second one. While on site, he also offered to check my outside meter, where he discovered an additional leak that he was able to fix. Unfortunately, I did not get the technician’s name, but I can share that he is part of the Boulder and Broomfield area emergency gas leak team.

Xcel is awesome! Not only did they install a yard light for us. They positioned it perfectly. Not obtrusive to our neighbors but perfect for what we needed. The installer was so nice, he had to cut down some branches so he cleaned it up for easy disposal.. We couldn't be happier with the service.