Xcel Energy Reviews

Constant outages for no reason. Outages last for 6+ hours and service is never restored when Xcel says it will be restored. This is the most unreliable and untrustworthy company. How did they create a monopoly in eight states??? There are no other options for this service in Colorado. I would just like to be able to work from home, do my laundry, not worry about what’s in my fridge and freezer, take a shower, charge my phone, and come home to a house with electricity after a long 14 hour nursing shift. Nice going, Xcel!!! Excellent work! I’m sick of your games. Get it together or let someone reliable, responsible, and trustworthy take over for you.

We are on the edge of Golden in western Arvada. Constant power outages with no explanation. Customer service is the worst. A few days ago our power was out at approximately 8 pm and came back on at 4 am. Today Saturday June 28th 2025 our power has been on and off four times since 9 am. Again we are sitting with no power for 30 minutes and it is getting very hot. There are no above power lines near us. With the outrageous money we pay monthly we deserve better service. Their billing also is most always screwed up. I have spent months on the phone with morons that read scripts and are worthless.

Worst service ever. I have receipts for all 3 of my payments that they claim one for $71.31 wasn’t processed and was reversed to my account or my financial institution which I already called and was told no reversal are pending to my account but I do have my receipts showing payments made to my account. This is a crying shame that this company can get away with this is. What's crazier they're saying I owe $71.31 that wasn’t never processed but my total bill only reflects the one payment for $71.31 that I paid and they said I didn’t. They saying it was reversed from May. Here it is July and my bill is the same 232.98 or something like that but if I owed for May and a reversal for June shouldn’t it be $142.62. If my math is correct I still owe for May and June but my payment for$164.37 was processed miraculously bc I used their automated system. I have my screenshots to prove my payments.

The meter man came out to check my meter and inadvertently turned off my solar panels. They were off for a whole week before we noticed. We checked our cameras, it was 100% him that did it. Xcel says they can't compensate us for it because they can't be sure about how much solar was collected during that time because the solar was turned off, because they turned it off. This is the reason we got solar panels in the first place. Terrible company, terrible customer service. If you have solar, be careful, they will get your money anyway they can!

Xcel Energy installed a new SMART METER. Promptly my KWH doubled. I first thought maybe I was doing something using extra power, so we try to limit our usage. Still did not change. After 5 months of usage double I contacted Xcel billing department. They looked at my account and repeated over and over that nothing is wrong the meter, and I am using double KWH. He wanted to sell a energy saving package, I refused. I told him I will be getting electrician to install a second meter to see if the meter is correct.

My mom and I had been having power issues- sparks coming out of our outlets, devices almost exploding because of uneven electrical distribution, and constant flickering lights, some not even turning on at all. We called at 2:57 p.m. and the woman on the other end told us that she’d have someone over today. We waited and waited. Eventually, 7 (yes, 7) hours had passed and no one had shown up, so we called again. At this point, we couldn’t have anything plugged in, or any lights on without an outlet sparking up. A man answered this time, and we told him what was going on, and he said that the woman we had previously talked to put our situation down as a “power outage” and that no one was actually coming.

Frequent power outages in Golden, Co. Called to ask why they are replacing so many transformers during the middle of the day and they said, "Golden is making us do it, everyday". I had a 5 hour power outage 3 weeks ago for a transformer and another 6-8 power outage today for another transformer, during the middle of the day. DO THIS SHIT WHILE EVERYONE IS ASLEEP. It is not our problem that your infrastructure is aging. This is what happens when you let a monopoly exist. They ignore all responsibility and only chase profits.

Horrible customer service, shut people power off for no reasoning, had my mother pass away and they said it was vacant, that's a lawsuit we will be opening. Learn to not mess with people and do wrong to people that have ways to fight back, don't mess with this energy company. There is way better ones! No one cares about your issues you need fixed! Won't help, very disrespectful on the phone!

I feel like they should be paying me for down service every other day AND for reporting the lousy service I'm getting! Do better!! I get power, start some laundry... now it's off again!! I pay you guys for continuous service!!

They screwed up my rental and my own property. Charging me for both even though the renter is all set up. Say it will take 2 months for billing to fix it and offer nothing in the meantime for the inconvenience to two households. They don't care.

Updated on 09/26/2025: Not my first review. So my meter issue was fixed but I'm still using more energy when I am not home than I do when home using things. I have 3 things plugged in. Everything else is unplugged. The things I of course can't unplug stay plugged in like the stove and things. Actually have my air and heat breakers turned off and my dishwasher so I don't ever use them. I have my fridge, mini fridge and deep freeze plugged in all the time. Phone charger and fans and all other items get unplugged when not in use and my bill is still over 100 and on a day I left my house around 630 am and got home around 10pm I used over 8 dollars in electricity with just those 3 things plugged in. How does this happen? I think Xcel is a bunch of frauds who are stealing from their customers and you get no help when you call just called stupid. Prove me wrong. Over a yr I have dealt with this company over all this stuff.

I had to call Tribus because they are installing smart meters which I do not want, but can’t afford the additional fees for not having one. They say my house doesn’t exist. They can’t find it. Funny thing, Xcel can find it to read the meter and send me a bill, every single month. The person who finally answered the phone after a wait of several minutes kept repeating that my house didn’t exist on their GPS and they couldn’t find it. I live in a one horse town on second street. Really? You can’t find that? I finally asked him what he thought I was supposed to do about their inadequacies. He asked for directions. Yawn. One paved road through town. Turn east on the second street. House is numbered. Obviously, common sense isn’t a requirement for employment for Tribus and Xcel can’t be bothered to provide a map of their customers. Eh! Probably couldn’t read a map, anyway.

They should provide the services we pay for and that is it. I have filed a complaint with the BBB for their fraudulent and misleading mails to Xcel Energy consumers. My elderly father (92) received a solicitation from HomeServe and thought it was a bill and actually ended up purchasing one of their unnecessary policies. This is elder abuse. Xcel sucks for teaming up with these thieves and HomeServe sucks for misleading people into thinking they have to purchase their idiotic policy.

There are power outages overnight when people are using life-saving machines to breathe. When calling Xcel energy, an associate by the name of Cassandra is very rude and has no answers. Will not let you talk to a supervisor and then hangs up on you. If there's any other energy company that can be used I would highly recommend doing so.

We just received a charge for 4 months to be added on to our already paid bills for those months. This all seems to have happened after they put in the new meter they said everyone was going to get. I don't know why we needed it. Our bill went up $100.00 a month with that new meter. We have solar panels and we thought this just can't be right. Called Xcel and they were of no help. They couldn't answer any of our questions. Just kept telling us our old meter wasn't working right and we've had a colder winter. So why did it take 3 months for xcel to give us a lump sum bill saying they found a billing error and they said it was their error. We shouldn't have to pay for their error. Very, very disappointed with this company.

This company has forgotten the people that made them. If you are in Colorado and have a choice between Xcel and CORE, pick core. They will keep the lights on. Or at least restore energy in a timely way. Xcel can't keep up with the updates of aging communities and only care about new developments.

I just received a notice from Xcel Energy suggesting homeowners should subscribe to paying $5.50/month to another company (Homeserve USA) for a home protection insurance plan for the natural gas and water service lines to our house. Xcel should not be in any way connected with another company providing such coverage as this as the need for this protection is extremely remote with the very good materials used for these service lines to most houses in the US. This appears to me as a scam by Xcel and would not doubt they are getting a kickback from HomeServe USA. These two companies are obviously connected as the mailing offering this coverage came from Xcel Energy. Disgusting. If I could cancel my service I would.

Honestly have never experienced a worst company, system, customer service, everything ever. I was being told my credit was being “pushed through” since August 2024. I have over $100 in credit, and as a 22 year old in college that is a lot for me. Every single person (except maybe one) of the 5 people I talked to were so unhelpful, obviously not doing their job, and just rude. 10/10 don’t recommend.

I don't recommend. Moved to CO from living in the swamp down in Louisiana. It's the only power company and they abuse it. Very overpriced. Not reliable. Power goes out way too often. They are constantly trying to increase the cost to consumers. Personally, I hate Xcel Energy, and the fact they are the only option tempts me to move back to the swamp.

They do not post payments the day made. It takes a few days and then with proof of day it was paid they still screw around. It disgusting especially you are disabled. It unnecessary and on purpose. Plus little scam where even you need electricity for heat if landlord pays it they shut off then your apartment still has no heat in winter but they argue like you can't turn radiators on no electricity I think I know there heat not. I'm filing lawsuit in MN. Judges do not care except date you paid if you have heat or not. All illegal. Make higher profits. I also have a journalist who excited the story. One hood think I file lawsuits at no cost. Someone need check all that disgusting.

I use Xcel for my apartment and if I could put negative stars for customer service I would. My billing account wasn’t working and I couldn’t log into for weeks. I called a representative and she was no help whatsoever. She told me to turn my phone on and off because their account number they gave me wasn’t working. After 20 minutes of me trying to explain to her I couldn’t log in, she told me she couldn’t help me anymore and hung up on me. Absolutely awful experience and her attitude made it 10x worse. Not a good company at all.

If I could give negative stars I would. Recently had not one but two techs at my house to install their new Smart Meter. First tech saw that we have solar so he could not complete the task, said he would be back in an hour with another meter. Never showed up. Months later 2nd tech shows up, installs the meters. No problem. Received my bill today and it is for over $500. I called their lovely customer service, sat on hold for for over 10 minutes. Once I had a rep I explained, "I'm looking at my bank records and I have paid you every single month generally early always, now I receive this huge bill."

I have been stuck with Xcel as my only option for years now. It never fails, their billing is shady, not a single representative can give an explanation of the bill that matches the other. The customer service reps hang up on you when you ask for a supervisor. I have met only one kind and helpful person when calling. The rest have been bitter and absolutely terrible to deal with. I guess that’s what happens when you’re the monopoly company. What are we going to do, leave them? We literally don’t have an option.

Our account was set up with the wrong name so we couldn't log in. We were "first in line, the wait is about 20 minutes" for 4 hours one day then 5 hours another day without any response. We had to pick other reasons and then transfer to get anyone who could actually help. And then they never fully verified the spelling at the end so who knows if we'll have to do it again.

When the Xcel Energy people put the new electric box on my house they dropped a cable in the middle of my yard at the height a child can touch. They refuse to fix this saying it wasn't their cable even though they were the ones that messed it up in the first place. I spoke to customer service who repeated they can't touch someone else's cable. Well they sure touched it to drop it into my yard at a dangerous height causing an extremely hazardous situation that they refuse to fix. Good job Xcel. Yep that's sarcastic.

Worst customer service EVER! When we sold our home they told us that they failed to transfer the gas to the new owners along with the electricity...so we kept receiving bills. When we asked for this to be corrected they told us it would take up to 90+ days to fix our bill. We then began to receive notices about our account going to collections. We had issues talking to 90% of their staff because they weren't helpful, and then when we talked to a manager, who scheduled a call back to us, they never called. Once we called again-- they greeted us with nothing but attitude and disrespect.

I have a rental and there was less than a month where it was vacant. They turned the power off and I had called and let them know the new tenant is moving in. No warning or anything and it’s 20 degrees out. And I’ve been on hold for 30 min trying to talk to someone and I just wait w no updates. Could be another 4 hours for all I know.

I had to contact Excel Energy to take down some branches that were lying on the wires. They responded courteously in less than a week! Great job! My streetlight in front of my house went out. They responded within a couple of hours of my reporting in online! Great job!

Moved out of Denver at the end of August, submitted a stop service request on September 1st. Account is still active today. Have tried multiple times to call but either their phones have been down or I couldn’t get off hold and everything is automated so it feels impossible to actually get to speak with someone about this. Ended up submitting another stop service request, hopefully they will honor this one because I am not paying another bill from them when I have proof of attempting to opt out of their service twice. Honestly it feels like they make themselves hard to get a hold of so customers have to keep paying.

I overpaid $148 on a bill two months ago. They were supposed to send me a check for this amount. I have now called (& waited on hold for over 30 minutes) FOUR times….still no check & no one resolved the issue. So frustrating, especially since there’s no email or anything you can send a question to. Just wait on hold for half your life & talk to someone who promises to fix the issue then drops the ball repeatedly.

Here’s the deal: I called Xcel Energy’s residential line at ‪(800) 895-4999‬ to ask a simple question about an underground natural gas line marked with yellow flags that say "Xcel." I waited for about 30 minutes, and when the representative answered, she didn’t know the answer to my question: “Can a large dump truck back onto the flagged area to dump xeriscaping rocks on my front yard? Will it be safe?” She told me to call 811, as they would know the answer. I called 811 and asked the representative, but he didn’t know either. He told me to call Xcel Energy for that. He also didn’t know how deep the gas pipes are buried. In the end, I wasted 30 minutes of waiting time for nothing. It feels like neither company knows what they are doing. Very disappointing.

Called six months ago about some limbs over power lines. I don't know who the contractor is that does Xcel's trees but this is just ridiculous. Worst job I have ever seen anybody do. They are actually proud of this? I sat inside my home watching most the workers stand around, play on their phones for like 6 hours. I can't believe they left this tree in this shape. It's embarrassing and they should all be fired! Ridiculous! I can't believe they left this in my front yard!

Xcel Energy owes me a small credit $53.00 since I moved and closed my account. I haven't received the credit and was wanting to find out when I would receive it. Tried to contact the Residential Customer service at 800-895-4999. After waiting on endless hold for over 45 minutes I finally gave up. I never had to contact them while I was a customer, so I didn't experience any issues with service at that time. I'll have to try to contact them again in the next few days when I can wait for an hour or more for them to answer. I'm not even sure they have residential customer service staffed by people.

After calling and holding for an half hour to request a refund I was told to expect it in two weeks. I wasn't pleased but agreed. What can you do... After waiting for two weeks and no refund I call again (another 30 min wait) to inquire about it and am told it was from another source and they would need to research it. I said it comes from my employer and it is payroll deducted weekly. She says yes I see that but my supervisor says we need to research it, I will call you back in an hour.

They charged me on 2 separate occasions for 2 separate bills, totaling about $500. I spoke with someone for an hr end of August to dispute charges. Sent in proof of bank statements. She said I'd still be responsible for paying the $500 until this was resolved. She took a $50 deposit over the phone. I called again in Sept to check status. Nothing but said it usually takes a full month.

It is inherent issues with monopolies such as Xcel Energy. Huge amounts of complaints! Billing statements based on previous years' usage should be illegal. Installing so-called smart meters that are not used for consumption values, thus inaccurate results. Xcel also retaliates against senior citizens that asked too many questions. Repeated past years class action lawsuits has demonstrated very little effort in changing its policies. This is a serious problem for the public! Public Service Commission, and politicians are of absolute no interest in resolving the serious problem, due to the huge amounts of revenue get my drift?

I have never seen such poor customer service and poor company integrity. As consumers, we don't get a choice in who our provider is when it comes to electricity, and Xcel definitely takes advantage of that. They are RIDICULOUSLY expensive and overcharges. But the consumer cannot prove it! The funny (not funny) thing is THEY DON'T CARE!

I am a new customer. I am calling with the same problem 4th time and issue still NOT resolved. I wish I would have choice for Holy Cross which is great and always people on the phone to help. Hold 30 min every time I call!

I'm incredibly frustrated with Xcel Energy's customer service. First, the call wait times are ridiculously long—I’ve spent more than 40 minutes on hold multiple times, and they don’t even offer a call-back option, which is standard with most companies these days. To make matters worse, their online help is a joke—it's just a robotic system that never solves the problem. It's clear they're taking advantage of their monopoly because we don’t have any other electricity options. They know we have no choice, so they don’t bother improving their customer service. Extremely disappointing.

My apartment lease ended in July, and I notified them well before I moved out. Well, they’ve instead kept my account active and online they refuse to let me get rid of my bank info. They already charged me for a whole month and they are now attempting to charge me yet again! They’re incredibly hard to reach. If you have to use Xcel Energy, please be weary and cautious. Bad user experience on the site (you can’t even submit a concern via their form) and very hard to reach. I’m paying for someone else’s power usage at the moment and Xcel’s unresponsiveness shows how much they don’t care.

Xcel Energy is installing "smart" meters that are recording energy usage at 3 times what the original meter was. These meters are not recording correctly and they are charging absurd amounts of money to its customers. Xcel I'm sure knows they are faulty and are purposely installing these throughout the country scamming people.

If I could rate Xcel zero stars, I would. We live in a newer development south of Littleton, CO, and our power goes out frequently. There are many folks, myself included, who work from home and are having to scramble when the power goes out during work hours. There are mothers with infants who are losing breast milk because it cannot be kept cold without power. There are folks with medical issues that require electricity to support their care who are unable to get that care.

Overcharged me for an extra month for a house I was no longer living in because it conveniently took them 30 days to “process” me taking my name off the utilities. When I called and politely explained the situation, the lovely customer service rep called me a “weasel,” as if I hadn’t been paying on time every month for 2 years. Was really fun paying the next tenant’s utilities. I hope they enjoyed it.

I know we don't have options for energy in our area and Xcel knows this so they don't hire CS reps. Every time I call, I am on hold for 40 to 60 minutes and I can't get help online from their chatbot. It will never connect you to a real person no matter how times I click, "NO" when it asks, "Did this answer your question?" I am trying to find out how to transfer service/billing to our renter. Simple question. No simple answer and no one to help me.

Can't get cost to show on app with smart meter. Can't get Xcel on the phone as they are too busy multiple days. I am connected to the app and see the kw hours but it doesn't show costs like it should.

I had a downed power line in my yard. I reported it to Xcel, and the next day they repaired it. In the process, they also cut my internet and phone lines. They didn't tell me (the only reason I knew they'd done anything is that I happened to see their truck drive away) and they didn't call me. They left the cut lines draped across my yard. They didn't contact anyone else to come fix it. I had to wade through 7 levels of phone menus to finally speak to someone, only to have them tell me it's my problem to deal with.

Xcel Energy is flipping joke about signing up to pay your bills. After over hour fiddling farting around I called them to pay my bill via checking account. They will add service fee to pay your bill. Screw that. They will via check late. Nor do they accept Medica bill pay option either. WHAT A WASTE OF MY TIME!!!!

I hate you Xcel Energy. 1000%. I don’t know who is in charge of your policy but they should be fired. I live in a great neighborhood and you keep cutting my power at will, even though I pay my bill. My house is 2 years old and I’ve lost appliances, tvs, etc because of your policy.

Do not like this company, they leave gates open, doesn't notify or ask residents if it's okay to go into the back yard, so you can't put up your dogs first. They leave gates to other parts of the back yard open.

Horrible company. Xcel was charging me for the wrong meter for 10 months. Since I wasn't aware my electricity bill was so high for 10 months I now owe them $1,000... Tell me how this is my fault. I shouldn't be paying for their mistake!

Don't waste your time! This company is a JOKE, they are STEALING from people and lie about their billing! I HATE them! If I had another option in our town I would choose it! HORRIBLE customer service, they have to request a call from a supervisor and they mess with your plan that you pay over your 12-month period and can't explain why. They have stolen from us for 4 years and if we ever get the chance to leave them we will be gone. Complaints have gone placed with BBB and attorney general. I will continue to give nothing but poor reviews for this company as they do NOTHING to work with the customer and steal from people! The city of Hamburg MN needs to get rid of them!! Absolutely TERRIBLE!! GET OUT OF MINNESOTA!

After installing a new smart meter at our townhome, the breaker for our garage kept kicking off and after I called and complained, they sent out a guy who after a few minutes, left a note on our door saying it wasn't their fault. Just like it wasn't their fault for creating a fire that burned over a 100 homes (Marshall Fire).

I tried to get to the bottom of what seems to be excessive price gouging. Simple questions were skirted. Troubleshooting logic ignored or otherwise stonewalled. Every inquiry made into high level market or broad consumer comparisons was met with a canned response fictitiously rooted in very specific and wholly unrelated or irrelevant ‘individual consumer protection’ legalese. Criminals, the whole lot of them!

To whom it may concern,

You are no longer allowed to call. You are no longer allowed to visit their office. The design of the website is confusing. If you read my first 3 sentences, you see that Xcel Energy business model is to make higher profit by eliminating items that are necessary to run a professional business. They have reduced their number of employees. This trend is hurting the economy by putting too many Americans out of work. If we don't work, how will we pay xcel energy. I recommend a prominent national consumer advocate named Robert Reich. He says what I said above.

I received a letter in the mail from Xcel Energy stating that their billing had recently been inaccurate and that I should be prepared to budget more money for the utilities. The letter had a number to call if I had questions. So, I called the number, typed in all of my information, navigated about 6 different menu options, then proceeded to wait on hold for 25 minutes. When a person finally got on the phone she said their system was down so she couldn't tell me anything. I told her I had been on hold for 25 minutes and mentioned the letter I had received, but she said she could not help. Not very impressive.

I’ve never had a bad experience with Xcel until now. Xcel has hired a tree service by the name Tim Wright Tree Service. Their job is to clear tree branches away from power lines. This is the most incompetent, unskilled about trimming trees. They have multiple bad reviews. This review will attempt to explain the disgusting experience I’ve had with these individuals. They saw me watching them through my window and one of them grabbed his crotch and shook it at me about four different times each time grew more exaggerated. I don’t need to say how infuriated I was. I called their boss but with an outfit like this it didn’t go anywhere but between them with a huge horse laugh. This is the most lewd and untrustworthy, tree butchering “crew” I’ve ever seen. Very unprofessional. Don’t use them.

I’ve called back today and they were able to transfer bill to my name in 15 minutes.

We had power with our solar and battery backup, which we are required to connect through Xcel. The neighbors had no power, and we were fine, until Xcel came into our backyard and SHUT OFF OUR SOLAR POWER, WHICH IS OURS, not theirs. This is going to be reported as ILLEGAL! It’s why we got batteries!

I contacted Xcel Energy regarding rebates for installation of a level 2 home charger for my electric vehicle. As it turns out you have to buy their charger and approved electrician! They say they promote EV vehicles, but on their terms only! On a side note, I called the recommended electrician in my area, left a message which was never returned! I wish we had another power provider here in Colorado, I would switch in a minute.

If you can find a service provider other than Xcel then I'd recommend doing so. Prices are gouging, pain in the butt to pay. They want your money but only certain ways. If you can't comply, then you don't get to pay.

I tried paying my bill through their website and it was returned because they do not signify checking or savings when they submit it to my Credit Union. This is the only company that I have this problem with. I have contacted customer service multiple times in multiple ways and they will not remove service charges. They insist that it is not their fault even though I am using their website to pay. I have never dealt with a company this uncaring about their customers. They are a monopoly in this part of Minnesota and it shows. I called my Credit Union and they explained to me what the problem was with the payment submittal, but Xcel refuses to budge. Nothing is their fault.

Since Xcel is a monopoly, I don't have the choice of using someone else but they really didn't care about my dire situation. Due to a late payment, they canceled my budget billing without telling me or giving me an opportunity to remain on budget billing. Then because I was auto pay they took $741 out of my bank without so much as an email or letting me know until checks started bouncing.

My husband and I had been receiving multiple bills after we had stopped living at our old place. I expressed to the customer care agent that even though the notice said it was final, we continue to keep getting billed and I was afraid of being billed again. I explained that I cannot see the old account in my account online anymore and I am worried that we will be billed again. The customer care agent referred me back to the bill and asked me to read what it said before proceeding to say I have to hang up because we have other people waiting and hang up. So I still don't know if we will get charged again for a place we don't live at. That was the most rude conversation I have ever experienced from customer care.

Have made several attempts to stop my service for three months now. Can never get ahold of customer support, website gives me an error when attempting to remove my bank account, also will not let me cancel my enrollment in auto pay.

I was on a payment arrangement. I paid on time even a little extra down the line. They said I was short about 50 cents so contract was terminated. After explaining to them I was told a certain price and I paid it plus extra. They finally told me yea they see the mistake but since services are already off they can't put my contract back in place.... Worst company ever dealing with....wouldn't even give it a star if I had a option.

Every single month I have to reset my password because your system is broken. Then I have to wait a very very long time to get an email so that it allows me access to reset my password. Constantly wasting my time they should be charged for all the time they’ve made me waste. Absolutely ridiculous when I’m trying to do is pay my bill. Extremely unprofessional!!

How is it that where I live in Minnesota I can’t choose a different electrical company, but Minnesota just approved them to increase rates by 9% over the next 3 years. I live in a very small apartment. No dishwasher. I barely use the oven, mostly just my AC unit. But can somebody explain to me how I’ve used almost the same amount of electricity 2 months ago but my bill is 30 dollars higher. My bill is $105 dollars, I know to some people that may not seem like a lot but I don’t have kids. I don’t live with anybody. It’s just me. Why can’t I choose a different provider?? How is this even legal? So I have to move to a different city to have fair electrical prices.. Shame on Xcel and shame on Minnesota, they both disgust me.

If you have any other choice in energy provider, choose the other company. I used to have service with Farmers and felt all service prices were fair and never once felt ripped off. In fact, if they ever overcharged, I got a check for the difference later. With Xcel, you can be sure you will be overcharged, have constant price hikes, and never know what to expect as far as what you are charged on a month to month basis. One month, your bill will be what you expect, the next month.. It will be your bill times 3 or more, for no reason!

We just received a notice that indicates our energy bill will increase by an undisclosed percentage during "peak" hours, between 1 and 3pm and a further increase for the hours between 3 and 7pm. Our energy provider is penalizing us for using energy to prepare dinner during the hours most households are probably engaging in oven and dishwasher use. I personally suffer a digestive condition that require I eat prior to 7pm or sign up for a very rough evening. Ostensibly this is an effort to "protect the future" by reducing emissions.

Xcel Energy has whored away their integrity by overcharging. Peak Hours Charging is a lie! Charging more for a circumstance that has always been is Criminally Corrupt! There needs to be a class action lawsuit, and the board of directors need to be imprisoned for theft of taxpayer money. Cheap Whores!

Xcel sent me an email stating that they were going to change my meter to a smart meter in about one month. Expecting to have them contact me, I waited but didn't hear from them at all! Then out of the clear blue I get an email stating that they changed my meter to a smart meter with no notice to me at all!!! I have two no trespassing signs on the front of my house and at the back on the fence where you enter for access to the meter! So they entered my property like a thief in the night, (UNANNOUNCED) took it upon themselves to change my meter (NO DOOR TAG THAT THEY WERE THERE). The only way I knew was that they sent me an email that they were there!!!! Then when I contacted them they tried to fast talk me into believing that because they own the equipment that they have the right to enter my property!!

Dealing with Xcel has been the worst. Their customer service is hostile, no one seems to be able to fix an issue, and nothing is the company's fault. They double charged my account, and told me to fix the problem on the banking end. They installed smart meters, and now my bill is nearly double from what it was compared to last year. I hope to never rely on this company again, because they are the worst.

Xcel Energy provided electricity to my restaurant in Minnesota. Two months after the business closed, the electrical bill remained the same despite absence of operation and equipment. On top of that Xcel energy charged a random number of kilo watts - in my case 22 KW at the rate of $10.85 per KW; thus, adding $250 per month to my bill. Xcel energy called that "peak winter". When I called customer service to complaint a manager said, "We didn't know the business was closed"! Xcel Energy bills consumer 2-month late in order to avoid verification of meter reading, and to promulgate their fraud in billing.

We live in a small town in Colorado, Our CO detector starting going off this morning and we called Xcel and they sent out Wes, a very knowledgeable tech. He was extremely thorough and while he was here the detector went off again and he was able to determine it was faulty. He was here long enough to be able to tell there was no CO or smoke in our home and this was after he checked every possible source. We felt very relieved and confident there was nothing to worry about.

XCEL without warning increase our bill 150% in one month. Have lived here 27 years. Ceo makes 20,000,000 a year and tells everyone it's Ukraine while company making billions, do the math. People are dying from lack of affordable heat.

I'm from Northglenn and Xcel energy is borderline racist/ classist. I lived in an old apartment building that took section 8 for a while when I was young and we lost power 2-4 times a week for every week for hours at a time! Not only that but it was just our complex, the elementary school across the street and the suburban neighborhood around us never lost power once in the 2 years I live there. When you called them about it they would tell you "There's too much overhead usage" meaning Xcel prioritized giving power to the other ** middle-class people in the area while letting us poor folk spend 8+ hours a week without power!

March 2022 Xcel Energy launched their new & improved website. (tongue in cheek) THE NEW WEBSITE IS A DISASTER! Their old website was confusing but the new one was built with CONFUSION in mind. They include the comparison from previous years to current but sadly the CURRENT RATE ISN'T Accurate! IE: My Feb bill for 2022 was $235 yet their "new website" says it was $301. WTF??? How can ANYONE TRUST THESE FOLKS? They are the most incompetent utility company in the US.

Xcel is the far evil company, I will never use if I have choices. For over a year, Xcel has never sent any bill statements for both of my accounts. Thus I have to pay my bills with estimate. Even with my bank automatic payment, it requires me to prove again each month, that I have never known. Thus one account I paid $371 extra, the other one was $600 less, that charged me 12% interest, while the credit of $371 has 0 interest to me. The customer service and the managers are all very rude, who would drop my calls all the time as they are trained to be lined with the evil.

My father died a year ago and was a customer of Xcel Energy. Despite 12 months of arguing with your company, I am still being charged $35.00 each month for utilities, on a house I sold a year ago. I am FURIOUS that this process has been so terrible and heartbreaking. As if it's not hard enough to deal with the death of a parent, this company is being malicious at this time, still making me pay money for an account of a deceased after I have submitted all paperwork on numerous occasions to have it canceled.

Up here in Fargo, ND XCEL ENERGY’S infrastructure equipment is old and needs major upgrades! We have a lot of outages!!! Some of the problems are also the fault of city and state government! Not enough oversight by our PSC!!!

Well I only use Xcel Energy for my natural gas. I used to have them for my electricity as well. The customer service leave something to be desired. Trying to open a new account with the same name to a previous account made it a nightmare to get it straightened out. For the most part I give them 3 out of 5 stars because I have had issues with their customer service for the last decade. They seem like they have not been trained well. Lots of hold time and didn't resolve the issues right away. Took months to get straightened out.

Xcel customer service was very helpful when I called regarding my autopay issue. The representative was pleasant on the phone and explained clearly how the rebate process for the yearly overcharge worked. Rather than having me change my auto payment online, she volunteered to assist in doing it for me. I felt valued as a customer.

I closed my account with Xcel and then a month later I found out that I had a bill from them. The mobile app did not work so it did not actually close my account and I had to close it again. I then called and emailed xcel MANY times to try to resolve this. They never returned my calls or my emails. Eventually, months later, I reached a person who said they would contact a supervisor. The supervisor was supposed to call me back within the next day, however, they would not leave a phone number so if I missed the call then I would have to start the process all over again! A absolutely terrible system! Fortunately, I was free when they called and they said they would review my account and get back to me. They never called me back and I started the process of calling and emailing again... I finally got a hold of a customer service rep who said I was supposed to be sent to collections two days ago.

I am severely hearing impaired. I called Customer Service to pay a bill. The customer service gal that helped me talked so fast that I had to tell her. "Please talk slower and clearly." I could understand her better then. I explained that I could not hear on the automated system to pay the bill. I told her I needed to have a real person take my Visa information to pay the bill. She said I couldn't pay my bill that way and it can only be done on the automated system. I asked to speak to her supervisor which I did. The supervisor was even harder to understand and would not help me at all. I explained that being severely hearing impaired and trying to hear the automated system is extremely difficult and would she please take my Visa information and do it for me. She refused and hung up on me! Worst customer I have ever experienced! I have been an Xcel customer for 46 years! I was on the phone for 42 minutes to try and get help to no avail!

I have been with Xcel Energy for 4 or 5 years now. I have always paid my bill online via their website. For several months now when I try to pay my bill it just takes me to a blank white page that says URL not found. I have called and emailed MULTIPLE times about this issue but have never even been contacted or responded to. I finally got the website to take me to some new platform called KUBRA EZ PAY and made my payment. I certainly hope this is legit or I'm going to be really pissed off. If they changed the way you make payments online it would have been nice to be notified or at least given some other method by which to pay. HORRIBLE CUSTOMER SERVICE!!!!

Xcel customers track your billing statements and compare. 90% of the time they match but... There are times when it WON'T and it will be off by a lot and ALWAYS in their favor. I also suspect the wait times on the phones is because MANY CUSTOMERS question their billing practices. I've contacted Mn PUC & Mn Atty General who are BOTH investigating. So Xcel customers beware.

I set up autopay the previous month, but it didn't deduct on the day it was supposed to--instead it said my account was late and that autopay would deduct for two months next month. This isn't the only problem I've ever had with the website either, it never seems to want to load properly on computer or mobile and their account systems are all over the place. Can't even figure out why my bill is so high half the time.

We moved and had to sign up with Xcel Energy. We do everything online, so I signed up and they hooked up our power. So far so good. I signed up for the online account and that's when problems started. The sign up process worked, after I activated the security link in the email. For some reason after that I wasn't able to log in any more. When I entered my user/password it would say they were wrong. So I reset my password, and tried again. Still wrong.

Hoping to change this review to more than 1 star however with lack of communication from Xcel, I feel like I have no choice but to warn others what type of company this is. My house is currently undergoing construction and amid a 30 degree day in the pandemic, it seems like an xcel employee noticed our construction and took it upon himself to remove our gas meter without notice. Our contractors failed in any attempt to get answers from the man removing our heat in the middle of the winter. When I called, I was met with more confusion from customer service about how I, the homeowner was not even notified after the meter was taken. I was promised a call back with answers and now a month has passed, I've heard from no one at the company and my home still does not have heat. Doesn't sound reasonable to me. If any of the details of my account are incorrect, that would be a result of xcel's lack of communication.

During the snowstorm on Wed evening, Oct 28, a large tree got into the power lines and knocked out power to two streets including our house. The service man showed up in less than an hour, and was up there in his bucket in windblown snow with a hand saw cutting the lines free. WOW What a trooper. He had us back up in less than 2 hrs. I was totally amazed and grateful. I just want to thank Him and all the other guys and girls that keep us all warm. Job well done!!!

Cannot set up, update or change Auto Pay without calling Customer Service. However, calling the Customer Service to resolve results in ridiculous wait times (I have been waiting for more than 35 minutes so far!). It is unbelievable that you have to wait for nearly 45 minutes or more just to pay Xcel Energy!!!

Since the whole coronavirus started, I was laid off from work. I could no longer pay with the normal bank debit card I had originally started the auto pay with. I was then forced to start using my unemployment card to make monthly payments. Still, their automated system has NO fail-safe to check if a payment was made and did NOT check to see if a payment was already made and kept charging my bank account and in turn put me into the negative with my bank even though I had already paid with my unemployment card.

My bill was 730 behind using the wonderful average monthly program. I pay on time every month and this is my 4th year in the row plenty of data to know what my Average bill should be.. I am sorry for anyone that gets stuck with this.. Now for several months I go from paying 250 a month to 408.. What a joke. Thanks Xcel. I hope you enjoy your Christmas bonuses. If I had another company to use I would!!

I live in 600 sq ft, they charged me 30-40 a month for just electricity. Then one day it went to over 100 and I called about it and they essentially said, "You figure out what's going on and if you don't pay we will shut you off." I couldn't and they did.

I got a little behind due to COVID-19 so I called in to make a payment, and set up an arrangement to pay the balance. Rep gave me wrong balance amount prior to me making a $50 payment with her so I told her to process another payment for the same amount, with both payments totaling $100...and set up the arrangement for the balance.

Moved to a smaller apartment and my bill doubled, when I tried to explain and talk to a manager I got absolutely no help. She wouldn't listen.. Manager was unprofessional and rude!. No respect for customer. I will make all the the Federal Utilities!

My bank was charged via autopay, but for an amount OVER the amount my bill was supposed to be. Checking my online bill, they issued the overcharged amount for a credit on next month's bill. Normally this would be fine, but I lost my job due to Coronavirus and every little bit counts today, tomorrow, next week. I can't have money taken and held onto that I didn't owe in the first place, even if I'll get it deducted from next month's bill.

I know this company has a monopoly on the power here in the mountains, but the level of incompetency is incredible. I am an electrical contractor and need to let some know they have become nearly totally incompetent. Long story short I have spent over a month trying to make a service change with Xcel. For 1 underground upgrade, we have had to deal with 3 different entities within Xcel to try and complete the installation. First was Q3 for design which actually had the only person with any intelligence. Then Sturgeon Electric for the install who did not complete their install correctly, leaving it in our hands to complete their job to their specification only to have an person from Xcel come out and decline the install after cutting the existing power to the home.

A couple months ago, my friend checked her bank account to see that Xcel had taken out money for her electric bill. The only problem was that she had paid online the week before. She called and told them of this error, only to be told rudely that she had made a second payment online when she didn’t. Okay fast forward to today: I did the same thing and got told the same thing. Why would I make a double payment on my account when I pay Xcel every other month? It literally makes no sense and the customer service person I talked to was rude when I asked her to reverse the charge. It’s only an electricity bill but it was super irritating to deal with, especially when it wasn’t my fault. If I could use someone else for electricity I would, but unfortunately I can’t.

If you can go with (have the option to) a different service please do. I got a random disconnection notice during the state shutdown and I was not even behind on my account. Actually I still had a week till the due date. Is Xcel in the business of now threatening people during a crisis? They say that during this time no disconnections will be made and yet they are sending them out to people that are up to date? Get your crap together. Nice fear tactic there. Sadly in my county I only have Xcel to get my service from. I am very disappointed with this company and how they are handling this time.

Had a damaged power line last summer, had Xcel send a repair tech who showed up angry he had to make the repair, he only did half the repair leaving the main ground still severed, two month of continuing electrical problems and melted cable wire the only ground wire still available, called xcel back again to finish. Same repair tech was furious. He had to come out again and threatened to permanently shut off our power for his mistake, found out the real problem was the wiring to the house is too small and will catch fire before the 200 amp breaker kicks off, a 4 gauge wire can only handle a max of 70 amps and it will dry at that point, it is impossible for my 200 amp breaker the trip before excess wires go up in flames, even their tech said the wiring was insufficient to handle more than 140 amps @ 240v, problem should have never happened and why did xcel get away with creating a fire hazard just to save money on using smaller wire?

Xcel Energy locked my account temporarily with no option to restore it on my own, I am left to contact them to unlock it now. IF I COULD!!!! As I am trying to go on chat because I am in a foreign country it shows me that they are sorry but they are currently experiencing high volume and a phone number that I can't call. What a joke of a company. Either aim for improvement or quit doing business because this is simply poor performance on your end.

I received an unsolicited phone call from one of their callers. When I tried to get my name removed from their list, the caller told me to calm down and became unprofessional. Considering I do not give out my phone number and they got my husband's name wrong, I'm fairly certain they used third party information to contact me. Do not trust this company and do your research on solar. They tell a lovely tale, but it's about their bottom line, not yours. They do not use honest techniques in my book.

Starting about 9:30 am and ending about 4:30 pm on 10/9/2019, Excel interrupted my service without any warning. After the outage started, they sent me an email which I could not receive because my router had no power. Similarly, I could not check their web site with my computer for the same reason. This appears to have been a scheduled repair involving several power poles and many workers and vehicles, yet Excel didn't include advance notification of affected houses in the planning. This lack of concern for their customers comes from a company that claims the City of Boulder could never achieve their level of service if it takes over power distribution. If this is an example of what they consider good service, save me from it.

Xcel Energy are thiefs! They are charging me for a bill for a house I don't own. Legally I don't know how this is possible as I don't own the house, it is not even in my name. The manager said since I didn't call in on the day I sold, that they can not back date even though I have closing documentation to prove the sale of my home. The manager was completely rude and could care less even made the comment that it is in BIG LETTERS ON OUR WEBSITE... Stating I am an idiot for not doing it correctly even though I did email customer service, that was not good enough. The worst customer service by far. This company is so horrible and I am so happy I will not have to deal with this again. I have never been so disappointed with a company. What they are doing is wrong stealing money from consumers. I paid this company thousands of dollars and they still find a way to steal from you.

I'm not one to leave rude reviews but I have never hated a company more than I hate Xcel. There is nothing quite like a company that refuses to replace old equipment that desperately needs to be replaced to the point where our power goes out at least 3 times a month for no weather related issues or anything other than the fact that our equipment is just way too old. I am currently writing this review at 4 in the morning. Our power went out an hour ago, woke the whole family up. It is such a common occurrence here that we are used to having no lights and AC and not being able to sleep because it is way too hot since none of our fans work either since the power is out. Not only this, but we can no longer rely on keeping our cars in our garage because our power goes out so frequently and we have had to throw out numerous amounts of food due to losing power for over 8 hours at once.

Another bad experience with the electric utility company. They don't have smart meters and so meters are read by physical meter reader personnel in MN. Our first and initial reading was way off (I took pictures of both electric and gas meters to make sure we had no gas leaks or stray electrical drains prior to moving in). First bill was enormous based on the wrong first reading. Customer service on the phone was very rude, unaccommodating, and uninformed to say the least. If you have options, I would look elsewhere.

I'm being charged electric on a place I've already moved out of over a month ago. I asked them to stop and they were less than polite in telling me they wouldn't help me, and they will continue to charge me, and not refund me. It should not take an army to stop being billed for something I'm no longer using. You're better off buying solar panels and getting your own electricity than using this company. Shady business practices and zero accountability, and they have a monopoly so they can do whatever they please.

My electric got cut off like 3 days ago _ I paid it 3 days ago & they still haven't came to turn it on...it's so very hot for my children & they still haven't came out.. What gets me is that it don't take them long to come out & shut it off but to reconnect it. It's ridiculous. What can I do?

I am 7 months pregnant and today is my second day staying in dark even after I made my payment. I called them and the person who answered the phone treated me like crazy and she told me I have to wait until Tuesday. Today is Friday and imagine staying in dark for another couple of days. I try talk to the manager. She said she can't transfer me but she can put my number in call back list and she said they will call me between 48 hours.

Terrible services, selected auto pay, didnt apply. Was told if autopay was enabled no deposit was going to be needed. Got a bill with deposit requiring and an email saying payment is due, when it's not.

I was on the power out program and was taken off the program. Well they didn't pay my past due balance like the program said they would so now I am looking at being disconnected because they refuse to work with me on a payment arrangement. I have no problem paying what I owe them but they should work with customers. They are very condescending and have even told lies that I haven't paid any of my bill since January to someone that was trying to help me get an extension on my payment arrangement. I am just pissed and if I could switch I would in a heartbeat! I am so sick of them and all their crap.

They are overcharging me and there is nothing I can do about it. I wish I could go to another company but Xcel is the only gas and electric company in our area. This company gets away with robbery. There is no way I should be getting charged like this. Someone needs to check Xcel. They are robbing my **. Whoever reads this check your usage especially in the 80011 zip code because they are probably robbing your ** too. If I could give them no stars I would. No help for the middle class!

I live in Stoddard Wisconsin. I have no way to check or monitor my own usage due to the meters being locked inside a storage building. I am being charged $193 for the month of February. Even though my usage has not changed and February being the shortest month of the year my usage has jumped by almost $70. I wouldn't have this problem or could at least prove what is going on if I could monitor my meter.

Xcel took $300 more than I owed them this month. Called to ask what the heck was going on and was told that I must have entered the wrong amount when I paid my bill. My account is set up to auto pay. I didn't enter anything. Was told they couldn't credit my bank account, they'd have to send me a check in a week or so. No urgency. Not unkind, just didn't give a rip that they took money that wasn't theirs.

My lights were flickering. I called Xcel Energy. They said they would check it out in 1-5 business days. A couple hours later, all the lights were now dim and the small fans above the range, in the bathroom, the fluorescent lights and even the microwave wouldn't work. I called Xcel back. They said they'd check it out immediately. They were there within a half hour. Ten minutes later - they fixed the problem! All the while in this time span, I was getting a phone call from them updating me every 15 minutes on the progress of this problem! NO COMPLAINTS here! These things happen. My past FEW electrical problems I've had, they've been absolutely excellent in fixing them. I think the power company's electricians are greatly underappreciated and deserve a hell of a lot more credit than they get. Without them, our incessant whiners couldn't last 2 days without the electrical power they keep us constantly supplied with! THANK YOU XCEL ENERGY!

I sat on hold for 45 minutes, total time on the call 59 minutes. I have asked them to change my address to the correct address since they made a typo, after sending Assessors Docs proving, still not changed! Also, their statement is poorly written, doesn't show accurate payments! I'm so fed up with this company, if I could change I would, they have residents hostage. Believe me, I will use an attorney if this continues! No credit for payments, wrong address, over 45 minute hold times!!!

HORRIBLE service. If I could give this company a 0 I would! I cancelled the auto pay 3 weeks in advance because of a surgery. My husband had planned and paid the bill with a credit card so that the amount wouldn't come out of our checking. I even paid their stupid 3 dollar charge! They debit my checking account anyway! NEVER in my life have I heard of having to cancel the payment that an autopay scheduled. WTF. Are you kidding me! I have been using autopay for 5 plus years and never has autopay ever worked this way.

If I could give this company a 0 I would! They are STEALING from people!!! Make sure to cancel or transfer your services on the date of or they will charge you for the next person's service no matter how long! If you don’t cancel and call the day of, especially in an apartment, and one month later you remember and try to cancel they will charge you for that whole month! No matter if you lived there or not! They are thieves! Please make sure to cancel in time or they will reach in your pockets and take money that you do not owe them. This company shouldn’t even be allowed to do this!!! A bank robber will go to jail for stealing money and this isn’t any different!!! ** Xcel and all the people who work there and are okay with stealing!

This company has lied to all their customers. They want constant pay increases from us yet the services get worse by the year. When weather gets worse it takes them many days getting services back on. Many children go without a warm meal. They don't like to take complaint call. Will disconnect your conversations to avoid having to give time frames. Disabled person might have to go without oxygen, home dialysis machines, or any other kinds of electrical hookups that might cost peoples their lives because they always take their time to reconnect or restore any services.

Can't really truthfully answer about bill accuracy. I have no way of reading the meter myself. They're good about outage notifications and when to expect power to return. But lousy in their choice of tree trimmers for foliage around the power lines.

Xcel is who we're with because there are no other companies (to my knowledge) that we can even check out here in Colorado. Their customer service really is good though, I don't think I've ever had a bad encounter.

December 6th 2017 they shut my gas off and that same day I paid the bill but forgot to send them proof of income for some program and they wouldn't turn my gas on until I sent them the proof. How do you do that when you don't have fancy computers and fax machines? Already damn broke people so yeah no fancy computers in my house. I told them I do not have pilot lights to light and that I just need somebody to turn the meter back on. Electric water heater, electric ignite furnace and stove.

My Lights were cut off 9/01/2017 - present, I live in housing so my 5 kids ranging from 12 are not only at risk of being homeless because it is Against the lease to be without utilities!!! Well First let me say I have a small apartment which from time I begin receiving financial assistance towards my bill. Almost immediately my bill doubled... keep in mind upon moving the previous tenant had past due bill of 3000! That blew my mind... well as of Nov 2016 my bill was 700, respectively let me just admit I have paid nothing even with that being said, my bill is at 2500. I accumulated over 1500 in my apartment. Upon speaking with agents they seem really lacking in product knowledge, So mind you my light get turned off and somehow they're stealing me on something they call "Interest".

I filed suit (** Jefferson County small claims court) against Xcel on Aug 9, 2005 for knowingly overbilling me. I just received the latest invoice for this home which has sat empty, with all the breakers, except one, turned off for the last 3 months. The invoice requires payment of $26.17 for the period between 8-25-17 to 9-25-17. I called Xcel to complain and resolve this error. The initial lady I spoke to stated that the $26.17 is a charge for having service. I looked and they DO charge $5.39 for electrical and $13.56 for gas! She also admitted that there was negligible if any usage in the home. I asked to speak with a manager. After 19 minutes on hold, a lady named Arlo (she refused to give her last name) came on and said that when the property was built there must have been faulty wiring and that is why I was being charged. She refused to remove the charge from the bill.

I understand that the summer rates are higher and more energy is being used at this time, that is a given, but I live in a 922 square foot condo and rarely run my air conditioner. I have standard appliances in the home and use on a regular basis, nothing out of the ordinary. My bill for July was $298.97. In previous years, the average temperature in the same month was 72° with a billing amount of around $80-100, in 2017, (with no changes) the average was 82° (higher) and I have a $298.97 bill. I called the company last year to have them check it out. First, they had me call an electrician, so I did. He came out tested all of the breakers, outlets, and appliances. Nothing was pulling an alarming amount of energy. Then, they stated it might be my air conditioning unit, I had a company come out to check that. Nothing. I requested several times for them to come and check the meter. They said give it two weeks, so I did. Never came.

I need a new electric line built to my mtn. cabin site. In early May, I contacted Xcel who passed me on to Q3 Contracting. I was told 6-8 weeks to get an estimate. I emailed Alex several times near the 6 week period and was only told it could take as long as 8 weeks. At 8 weeks, I was told the project was "complicated" so it was taking longer than expected. The site is flat with only one turn. The easements are just as easy to avoid with no neighboring land owner concerns since the line was entirely on my property.

Xcel Energy is the worst company to work with. I received a bill in May that was abnormally high for my normal service usage. I called to dispute the bill because I have lived at the same residence for almost six years and have had a bill that high for one month. I asked for my meter to be checked and my bill to be reviewed. Despite the fact that my bill has never been this high before and past year's usage proved this they refused to change my bill amount. They stated I was under billed for April and this was why I was billed for over $430 for one month. I argued that even if you deducted the amount based on usage from last year and from March it still left $150 over what I would normally pay.

Worst company ever. 6 months ago the house across the street burnt down, Xcel removed my meter in their system. I am on auto pay, and I pay 2 other Xcel bill this way as well. I did not see that they were not billing me until I had an outage a few months ago and called to report. They said I did not exist. After wading through 2 feet of snow to read them the meter that did not exist. Then I was told about their mistake, and that I would be back charged - fairly. Instead, I got a meter reading 2 months later and 6 months of bills all at once. Terrible. I did nothing wrong except move to Colorado where I have no choice in energy providers.

I call in the 28th to transfer service. Xcel customer service tells me they'll be out the next day. Never came the 29th. I call on the 30th at 7am and again, customer service assures me they will be there before 5. Come 6, I call again and she tells me they work till 11. This is on a Friday. At 10:45pm I call and the lady and she tells me he didn't make it.... OBVIOUSLY IDIOT! I explain to her my son is on oxygen and this is medically necessary. She said the technician is working till midnight... he never came! She told me, "go somewhere safe" WTH... I told her the safe place is the home I just paid a lot of money for. She then said, "oh and the technicians don't work on weekends. They might be there Monday." Tuesday is the 4th of July so I bet it'll be Wednesday.

For many months I paid my account with a bank account that was registered on their site. It was part of a dropdown menu where I had 2 bank accounts listed. All of a sudden I received notice that the payment had been refused. I contacted Xcel who were ruder than heck, talking over me, etc. They insisted I had removed the account after I used the dropdown to pay. Now, why would I do that? I kept telling them that I had not made any changes to my account (other than to correct my billing address for the 4th time in my first call). They kept insisting I did. Not even, I must have. They told me to call my bank who said they would not know If I changed my accounts on Xcel (an answer I expected), but the bank did tell me I was not the first customer to call about this problem.

We have finally had it! We have been fighting with XCEL Energy for OVER 3 years on, what we believe, is a faulty meter or mistake on readings. Our bills have been over $500-$1000 a month, consistently for 3 years! Quick Summary because this is long... We've been fighting XCEL for over 3 years on bills as much as > $1000.00 for a property we bought in July 2013, and the previous owners did not have this problem. Part of that time the house was VACANT and EMPTY and had NO windows, doors, etc. as everything but the exterior structure and been demoed for renovation.

I live in Carlsbad Nm. I recently was evicted from my home of 3 yrs. My first three electricity bill was over 500 a month which lead to budget billing that lasted for three yrs paying up to 300 monthly, never even went down. Stood at 2000 and over. The landlord evicted me because he wanted a relative to move in. So I moved and I called Xcel Energy twice in two months to discontinue my service and they won't because they said they called the landlord and the landlord lied and said I still live there however I do have court papers saying the trailer was released to owner on July 12th.

You'd think setting up an electric utility would be easy. Not so. I reside in Westminster, CO. In Colorado, the only service provider for electricity is Xcel. The state has yet to set up a public utility. So our only option is to get service through money hungry Xcel Energy, who is not even headquartered in the state (they are in Minnesota).

My husband and recently I bought a house in Pueblo. We called to have the gas service turned on Wednesday morning. The girl assured us a technician would be out that afternoon. Nobody came. I called on Thursday. The man assured us that our order was 'on a truck' and a technician would be out that day FOR SURE. He told me multiple times he 'sees it in [his] computer' and gave me information based on what he saw. It turns out he was LITERALLY MAKING THINGS UP while speaking to me. I asked how late the technician might come. The man told me 3:30pm and that the technician was going to be there soon. I told him the time was already past as it was already 4:00pm. The man apologized and told us the technician would be out on Friday FOR SURE.

My son lived in a building in Boulder that recently began a renovation project. His apartment was switched and he notified Xcel of the move. He finally moved out of the building and advised Xcel again. Xcel continued to bill him. I called Xcel and they were rude and said they would check it out but have not returned calls or notified me other than to send additional bills and automatic calls to my phone advising that a bill is due. It seems, in reviewing this blog, that this is fairly common.

I had called into the Xcel Energy Customer Service number around the July 4th weekend to let them know I needed my service to be disconnected and did not need service to be transferred. I also, at the time of the call, let the representative know that the last week of June I was not at the residence and in the process of moving due to serious harassment issues with a neighbor living across from me in **. I gave my notice to vacate the Glen Apts on 6/30/15 and was moved out on July 7th. After several attempts in speaking with several different reps at Xcel Energy because I kept getting calls from the company for payment in which should be directly charged to the Glen Apts and tried explaining my situation and the representatives were rude and have kept adding charges to my acct even though I had done the right thing by contacting the company to disconnect my service.

In the easement along my property the power lines are resting in trees. Judging by how the branches have grown along the lines of contact, it's been more than five years in this condition. Trees along both properties on either side of me have taken down the lines in the 2.5 years I've been here. So Xcel knows what's going on. If you have ever seen how power is layer in 'developing' parts of the world, then you get the picture. The last tree to fall tipped their pole even more, dropping the service line to my house even more. It's now low enough that I could touch it with a bat. Xcel said they would return to improve the situation. But that has been over a month ago.

House was struck by lightning, call Xcel Energy. The power leg from the transformer to the house was out so they had to come and replace the line however they did not. And they still have not. I have kids running around and it's the Fourth of July weekend. I called Xcel Energy to expedite them to bury it and they said they're trying to soon as possible and it takes up to 10 business days. This is unacceptable, this is an emergency life and death such as if a kid was to run across the line, it would kill them. They should have systems in place to be buried expeditiously and immediately after running a line. This is a transformer line to my panel above ground where my kids play. Xcel you suck. The rep ** was a total jerk. I tried to get a supervisor and could not get a supervisor. So can you tell me if I tried to pay my bill whenever I want is acceptable? I may have to file a complaint with the Better Business Bureau.

So I moved into my place on 5/1/15. I started service on 5/2/15 via online. So I'm all moved in - everything is in working order. Now to the current so on today 5/18/15 @ 12:30 I'm getting ready for work and all of a sudden my power turns off. I called Xcel and they say it takes 8-10 days for service to be completed. Well it has been 16 days. I have spoken to 8 reps and they said my service will be restored by 10pm. Well now it's 10:30 and still no service. I was told that it takes 24 to restore.

I rented my home out for years. I returned to the home because renters were damaging property. I call Jan and asked them to turn on electricity. I had a couple very large bills and called to complain, they explained they would fix it. Next they wanted to change out our meter because it was broken. They then sent out another 400 dollar bill. When I asked what was going on apparently the renters did not pay their last bill so I was responsible... Really what are talking about and does everyone just pay bills without explanation of charges. This is fraud. How do I know what is actually on that meter, they said it was broken... Very fishy. I want to have a choice to use a different company!

I made a mistake doing some landscaping last year, and put a stake through a gas line that was not that deep. A huge truck that was fit for military deployment showed up. Eventually a guy dug down a few feet manually, crimped the line, lit a cigarette, and made the repair. Then the monster truck sat for another hour out front doing nothing. Sure enough, I got a bill for the extended period of time, $700 bucks. I paid $350 and I guess I missed a second notice, and was sent to collections with a collection agency called McCarthy, Burgess & Wolff, who have a rating of about 0 on many reputable websites. I paid the outstanding balance on the McCarthy, Burgess & Wolff website, and the money was withdrawn from my banking about.

Xcel energy has been a thorn in my side for years. They have a monopoly in Wisconsin and Minnesota so you’re screwed. They are allowed to raise their rates all the time. I live in a 800 square foot house and my energy bill has been around 189.00 a month or more for years. I was late on my bill and authorized them to take money out of my account on a payment plan. They took 2 withdrawals and overdrafted my account. I could not go to work because I couldn't get gas and they said they would rectify it but have not as of yet 3 hours later. I am missing 130.00 day of work to pay for their screw up. BIG BUSINESS ALWAYS WINS.

Broken/exposed wires on transformer box -- We have a transformer box that needs to be repaired. I have been calling Xcel Energy for the last two months, left several messages and no one calls us back. I have also called the supervisor **. He will not call me back either. I'm the property mgr of this property and have over 300 kids on my site. That box is huge safety concern and Xcel seems to believe it's not. Help!!!

I called to have my power restored because of my past due balance. I asked how soon it could be turned on and he had told me by the end of the day tomorrow, which would be 5 pm. I have paid the bill and have work in the morning yet they can't take 5 min to come out and turn it on? Not to mention it's cold here at night! Ugh. So glad I'm moving to another state.

One day after due date (even when falls on a Sunday) I receive a disconnect notice, REALLY?!?! If there was another company I could choose from I wouldn't have gone with these ** wads.

Never enroll for Xcel Energy auto-pay. They don't cease to stop charging your bank even after cancellation, their customer-care never helps you. My nightmare with them still continues even after 3 months of cancellation.

I only receive gas service from Xcel (the city is my electric provider) and my bill is always fair even in peak my months. However the arrogance of their employees is frustrating. They're exclusively a union company and have some false sense of self entitlement from this... They're humans just like the rest of us... Any of you that have issues with overcharging from them just contact the PUC (Public Utilities Commission). They have authority over public utilities companies and they're on YOUR side, not the unions.

I have been with Xcel Energy for 3 years at this location. When I started the service, I paid $250 deposit. I have had hard times, money is tight, so I have been paying late. I paid late, I pay all the late fees and they never had to disconnect me. Now, because of my payment history, they want an additional $1,049 deposit. I can't pay that. Is that legal? I can't change companies because there is only one. I am stuck.

16deg out and Xcel disconnect us for non payment which been set for autopay. No bills, no notice, no calls. They know it's winter this week, the tech climb the fence with no authorization. He thinks it's fun in disconnecting us. Kids are freezing. :( I gather my kids and pile up a bunch of blanket. Thank goodness for a big black lab. He gives us more warmth/heat. Supervisor said they call and send notice. I called back cause got cut off then I ask another tech and said "we can't send you notice and bill because you signup for online pay, and we can't call you because there's no phone number on file." Can't get their story straight. Why on winter? No communication, period! Then disconnected!!

Xcel may do many wonderful things...but they tend to stonewall about complaints. Their contractors cut down a tree that I did not want them to. They appear to double-charge from time to time on overlapping billing periods (overlap is one or two days). I have not been able to verify this yet due to my limited time. Although the latest bill looks better...the bill has been filled with advertisements and is so poorly formatted .... takes forever to extract useful info. I could improve their bill in 30 minutes of work...although Xcel would be unhappy about losing manipulation effects.

I am a single mother with no child support living in a tiny apartment... Yet my payments are over $100 a month. I can't pay that. So I pay when I can. I Miss last month and now they expect me to pay 400 dollars of my $468 bill in three days time. This is absurd. They are the only company here and they know it. They take advantage of their customers and their customer service representatives are rude and judgmental. I've been refused access to managers twice and they refuse to take even 300 in the three days. I don't have enough money to keep my electric bill current. It’s price gouging at its worst.

Xcel Energy has been ripping me off for years. When I call them.., (throughout the last 13 years) their "customer service agents" have no idea how to rectify my ENORMOUS BILL. I have asked for an adjustment/someone to come out and check the issue/how I can monitor my usage myself?... NO help. I live alone... have had no A/C for the first time in my home in 13 years since I finally agreed to their "saver switch" which they promptly came out and installed on my A/C. From that time on... I had NO A/C. I called them and let them know I had no A/C... They said, "That does not happen. Must be something wrong with your A/C." I still have no A/C. It's been months. At the same time... My hot tub was put on hold... not working due to a pump malfunction... even more electric down. Today, Xcel wants Over $500.00 from me for the past month. A li'l old lady and three cats? Come on.

I am extremely pleased that Xcel Energy investigated my issue with our electric bill. They called today to say the issue had been resolved. They did an outstanding job in responding to my e-mail detailing the issue. I am very happy with their attention to meet our concerns. As a science teacher this has been a rewarding experience to share with my students. We learn about the ways we need to be responsible for communicating our concerns about energy usage. Thank you Xcel for helping to teach young people about resolutions! I look forward to many years of happy service with Xcel.

I am a Soldier stationed in Colorado and have noticed that my bill fluctuates every month. I thought it was just me and my wife, but we have noticed that regardless of what we do, we still have a high bill. The icing on the cake was when we were gone for most of March for my wife's dad funeral and we come back and our bill was still high. I don't understand when there was nothing turned on and everything unplugged.

Channel 7 News in Denver confirmed that Xcel Energy has been overbilling customers since Oct 2011 for natural gas. Call Xcel Energy and ask what your ALTITUDE is. We are finding customers being set at the wrong altitude (elevation, but they call it "altitude"). Business or resident, call them to confirm they are doing it correctly. If you cannot get it resolved at Xcel Energy, then call your Public Utilities Commission who oversees them. Xcel Energy needs to review EVERYONE's bills, not only those who complain.

During the hottest part of the summer my power bill averaged $130.00 with 3 window air conditioner units, but as winter arrived my power bill went from $85.00 to almost $200.00 monthly. When I called Xcel about the increase the only thing I heard from the talking head on the line was forced air heating, electric stove, electric water heater, electric room heaters. Everything out of her mouth was electric this and electric that and could or would not understand when I was saying my home is all natural gas, that I live alone, that the main light on in my home at night is a whole 7 watts and I leave nothing on when I go to bed.

As soon as the cold weather hit in Dec 2013 my electric bill more than doubled. My bill went from $85 in November to $200 in Dec. 2013 and $200 in Jan. 2014. I was alarmed, called Xcel to find out what was going on (nothing according to them), and finally started tracking my usage. What I found was completely unreasonable. I work long hours, so I'm not home much, and I live alone (1200 sq ft). My energy use should be pretty minimal during the week. I shut off the heat at 8:00 am and turn it back on at 7:00 pm (set to 69 degrees). From Dec 2013 through Jan 2014 on average I apparently use 72 kWh of energy on each weekday (when I'm at work) and 59 kWh on Sat and Sun (when I'm home). I don't get it. Can someone explain electricity to me? I would very much like to science please.

We have lived in Nederland, Colorado since 1999. Since this past summer, the electric power has gone out for multiple hours at a time. At a town meeting a few weeks ago with the Board Of Trustees, three representatives made a 10 minute presentation explaining why this has been happening. The summary was this is a big grid that is old and hard to get to the parts which have failed. Many citizens (about 10) spoke for 3 minutes each, and explained how being without electric power has affected them personally and professionally. Some of those power outages occurred while the outside temperature was about -20F for an entire week.

Xcel Energy is the ONLY electricity provider in Northern Texas. I have been required to upgrade my meter box to accommodate their new digital meters which cost me $600. This was in addition to other fees the company charged. The meter was removed from my grandmother's home (where she had paid Xcel's bills for about 50 years and was "grandfathered" in). When she passed away from cancer, the home was vacant for a year so they removed the meter and would not allow us to put another in without upgrading the meter even though this was costly and unnecessary. Six months after I did all of this, a representative called me and let me know that they were adding $600 on to my bill for a 2 and a half year old bill that my son's father owed to them.

Xcel Energy is getting away with something the country has frowned upon since the birth of free enterprise in America. Taking advantage of their monopolistic position as the sole public energy provider in Colorado, they charge usurious rates. I am the finance director for a chain of tanning & phototherapy salons, two of which are in Boulder, Colorado. One is part of a mall, and thus is part of a different power plan. Our location on University Hill, however, has become a victim of Xcel's outrageous pricing strategy. Because we exceeded a threshold of power demand in a 15-minute period in March of 2013 (our busiest time of year), we were bumped into a much higher rate bracket. So, even in our slow seasons like May, June, and July, we are billed as if we were using the same power as in March. In May, we paid $1.90 per customer to Xcel use a bed. Our average revenue is $39.95 per customer per month – say that customer came 12 times in May which would amount to $22.64 in energy fees going straight to Xcel. To us, this feels as if Xcel is basically robbing us, taking 57% of our revenue right off the top. If there were any competitors in the industry that gave them price competition, Xcel would never be able to do this.

I get charged $75 a month in convenience fees even if I don't turn on the lights or heater! This is ridiculous. I hate them so much and there is NOTHING I can do to stop them.

I recently moved to Colorado, and my first few months' bills were estimated and were pretty low. I assumed they could be a little more than the estimate. But then a few months later, I get a giant bill where the estimated months were actually calculated as 300% higher. If I was that inaccurate at my job, I would be fired. It's despicable to expect that a broke college student can pay a huge bill all at once with no advanced notice or apology because they were the ones that messed up. I live in a small apartment and can't imagine that that number is accurate to begin with, even though they say they measured it. But even if it is accurate, if I had known that their estimate was that off and that they were that terrible at estimating, I would have been able to do something so I wouldn't have such a high bill in the future.

Over 8 years ago, we had a landlord with a brain tumor, so he was a little off. He offered to pay the first year of service for us at Xcel, so we go into a year of service, not realizing that the bill was never paid! They shut us off in blizzard conditions with two children in the house. So we put the bill in my Mom’s name many years ago. Well, we recently moved in June and went through a rental company. They took my SS # and my husband’s and gave it to Xcel Energy. Xcel found old billing from when my husband’s Ex ran up a $3,000 bill in his name. I had an old bill and the combined one from the loopy landlord and now it's $5,000!

I have fought this billing dispute since 2008 and it continues! Long story short, over time, I bought a home. It foreclosed on 2/17/2007. I vacated prior to that date and I was billed for that residence until 10/2007! When I moved (12/2006), I told them to disconnect. They didn't. In 2010, I was a victim of domestic violence and he was arrested. When he got out of jail and with the protection order in place, he began having services disconnected. I called to have the bill switched over at that time in my name. Since then, I have moved 3 more times, with Xcel in my name. Since 2010 and transferring utilities, and after my bill is now down to just over $300, they went back over 10 years and read homes and charges of which I did not live! They tacked on over $1200 to my current bill and I have disputed this back when it was occurring and have the chain of emails for proof.

Back in 2007, my husband's (now ex) wife didn't use the bill money to pay the bills. So now, Xcel added $1,500 to my bill and expects us to pay it along with our current bill. I will pay the bill. The problem I have is that I can't pay it as fast as they want it paid. The arrangement they offered was for me to pay an extra $400-$500 for 4 months. When I said I can't, they offered a great plan of just a little extra a month and warned me that if I missed or was late on a payment, I'd owe the whole amount right away, no more payment plans. I said okay, great, and asked if I'd get something in the mail or email because I have a lot going on and might forget. The lady said I would get a paper confirming the plan. I never got anything and missed the payment, didn't even get a regular bill emailed like I usually do. So, they shut off my gas. All the guy would tell me now is that I had 5 years to pay the bill so too bad, life sucks.

My power went out last night (6/18) at around 9:45PM, as did 28 other houses on my block and surrounding blocks. The issue was a broken transformer. There was no bad weather and no major local catastrophes that should have made them slow. I put in a call around 10PM and was told by the representative at the time that the average time to restoration is 3 hours. My house was extremely hot that night and as such, I was able to get only about 2 hours of sleep and only by using multiple wet towels all night long. I slept from about 4:30AM-6:30AM. When I called them today (6/29) at 6:30AM, they said that the estimated restoration time was now 9AM. When I asked them if anyone was even working on the problem yet, she said she could not tell me that and to just be patient.

On February 22, 2012, there was a severe windstorm in the metro area, one of the gusts blew a neighbor’s tree over, which fell over a power line and knocked the utility pole out of alignment. On February 23, Xcel or a contractor removed a section of my fence to gain access to the backyard, to replace the pole and reconnect power to the neighborhood. On February 28, I called Xcel to get information regarding the pole still in my backyard and what they were going to do about my fence. I was told the pole would be removed in two business days.

In September of 2011 I received a call from Excel asking me if I used electricity because it wasn't registering. I don't use a lot of electricity especially in the summer so I didn't even notice. I gave them directions to my house to come out and change the meter and never thought much about it. In November, I saw the meter reader so I asked if the meter had been changed. He said no, but he would make sure of it. A few weeks ago, my husband stopped the meter reader again and told him once again about the meter. Finally, someone came out and changed it. Now they want me to pay a bill based on the year before. I wasn't even in Colorado until September. I never once turned on the air conditioner and my husband is gone 10 hours a day so our electric use last summer and fall was less then half of the year before. This was not my fault and not at all fair.

I received a notice regarding a power outage 24 hours in advance. The day of, my roommate calls me while I'm at work because a contractor shows up at my residence with an auger, claiming they need to tear down my fence to get to the power-box. Nowhere on the notice did they previously mention this. I have zero documentation holding them accountable for the maintenance.

Poor. I'm a new business and I received my bill two days before the due date. When I mailed my bill in, Xcel assessed a late charge. When I called and talked to Kathy, she refused to take off the late charge and she said she can't control when the post office delivers the bill. She stated they mailed out the bill on Aug. 31st. It should only take two days for me to get it. My bill date is the 16th of every month. I've been getting my last two bills 2 to 4 days before the due date. I had to hurry and pay by phone due to the bill not getting here in an adequate time. Xcel refused to send the bill out sooner or waive any fees. This is unheard of. All of my bills have always gotten here two to three weeks ahead of time. Plenty of time to pay them without a fee.

Xcel is the only energy company that I am aware of in Colorado and so they pretty much do what they want, when they want. The increases for different types of fees seems to go up at least quarterly. Who is there to stop these people and this almost monopoly? They have also became much harder to work with to avoid getting disconnected and the customer service seems to have a "too bad for you" attitude.

Just cannot figure out how Excl Energy can go on TV and tell you how to cut your energy bills down. After you do all they say, your bills keep going up and up. They keep adding more tiers to their billings, more commodity prices until there are at least more money, until they come up with two to three times what you actually used in electricity. How do they get away with such deceptive practices?

I have complained about this before, why does the consumer of Xcel Energy Electricity not have anybody that will deny them rate increases? It's obvious that they are sucking the consumer dry with more and more features on their bills. I don't know of any company that can manage to turn in $ $36.32 worth of electricity into a $83.18 bill. I always thought it was their business to keep electricity in a line.

Me and husband lost our home because of the colon cancer of my husband. When we moved, I did not call and have services stopped. Whoever lived there after we left continued to use our services and ran a bill of over $6000.00 and now we are liable.

This monopoly uses billing procedures which actually end up billing the customer twice for the same usage! This company also uses a dishonest tier plan that penalizes you for using energy to heat and cool your home. They also try to force onto you a so called saver switch which is nothing more than them controlling when you turn on and off your heat and cooling! All there excess fees are charging twice to use the same thing! If your bill is $180 total your actual usage is about $90! They get away with this in Colorado because there really is not another utility company to use. The public utilities commission does nothing in Colorado to prevent this from going on. The state officials and/or representatives and the governor ignore this dishonest billing system also! This has got to stop!

The price of electricity is out of control. Their stockholders must be making good dividend checks. This company can take $6.33 bill for Electricity and by the time they add on all their extras, it turns into $36.84. This is from a bill for a condo that my mother lived in. She is now deceased. There are only two items on the refrigerator and the deep freeze.

Last week Xcel representative stopped to assess my home as I was behind in payment and they were going to evaluate shutting off the service for electricity. With that she left information on different agencies to check with to get assistance and were told at that time that we needed to get help and set up a payment plan prior to shut off. Well I got assistance from Energy Assistance and made a $300 payment as well as made a pay arrangement this morning. Shortly thereafter the Xcel Technical came out to my house climbed on my roof and cut the power lines to my home.

I have been overcharged for energy for the last 5-6 years. I have been getting bills for around $190-194 every month. I have had an electrician at my home as well and completely disconnected the electricity from the breaker box to the meter. The meter still runs. No matter what I do my bills are still over $190. I have even left ona trip for a month with the breaker box completely shut off and the actual breaker removed and my bill was still $194.36!!! The breaker was still running before I left. How is it possible to be using electricity when there is nothing connected to the meter.

I have an issue with my Xcel Energy billings. I bought and moved into my house in mid Nov. of 2003 so only resided in it for about 45 days during that year.

On February 25th, Xcel Energy withdrew from my checking account $175, & an ADDITIONAL $214. I called in this payment over the phone, it was not automatically deducted. I called in teh next Monday and was told I'd have the money back in my account by Friday. I didn't have it so I called back again. I was then told that they didn't have any record of it, so I faxed over a copy of my back account.