Washington Gas Reviews

District of Columbia

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About Washington Gas

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Washington Gas delivers natural gas services to the Washington, D.C. metropolitan area. Founded in 1848, the utility provides gas distribution for residential, commercial and industrial customers. Washington Gas also offers programs for energy conservation and customer support.

Pros
  • Responsive customer service
  • Clear communication on billing
  • Flexible payment options available
Cons
  • High utility bills reported
  • Frequent service delays
  • Inconsistent technician visits

Washington Gas Reviews

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    Page 4 Reviews 240 - 440

    Reviewed Sept. 25, 2009

    I had the same problem when I called to transfer natural gas service from one place in Rockville to another during a move last month. I was told I had to go down to the office and fax them a copy of my lease. I have been a customer for years. WG has one of the poorest customer service departments around.
    Also, they are charging me a deposit fee of $75 and a service initiation fee of $25. I have been a customer of WG for years and don't remember having to pay a deposit before. Also, Pepco doesn't charge service initiation fees for transfers of electricity. I wish Pepco was involved in natural gas, too. We need some competition in this area.
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    Reviewed Aug. 26, 2009

    I called Washington Gas today to set up a new account, and the phone was answered by "Kevin" (I don't think it is his real name.). Kevin did not seem to be a native English speaker as he spoke English with a heavy accent and his comprehension skills were poor. (At one point, he asked me for my wife's name. That's how confused he was.) I had the distinct feeling that I was talking to a poorly trained foreigner at a call center located outside the US, even though I was calling at 10 am EST and did not expect phones to be answered by a foreign call center rep.

    He asked for my info, including my social security number. When I had provided all the info, he informed me that in order to complete the set up, I would need to go to the Washington Gas office in person and bring two forms of ID plus proof that I owned the property where gas service was requested. I had never heard anything so absurd and told him so. In reply, he insisted that this is a requirement for all potential customers. I asked to speak to a supervisor and was told that they were busy and couldn't come to the phone.

    In short, I could not get past this incompetent person even to make a complaint. It is clear that Washington Gas has no interest in providing even acceptable customer service and ironically does not seem to even want new business. It's too bad it has a monopoly in this market; otherwise, companies like this would not be able to stay in business.

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    Reviewed July 18, 2009

    Washington Gas has over 240 BBB complaints in the last 3 years. Washington Gas will fraudulently charge you more when you switch your gas over to your name. We moved in June 2008 from out of state. We thought Pepco took care of gas and electricity. In January 2009, we got a disconnection statement from our landlord, who said to change the gas to our name. The landlord's disconnection statement had a 12-month energy use graph. We immediately changed the gas into our name.

    Our second statement, which had the 12-month energy use graph was completely different. These bills are for the exact same months in question. Washington Gas is overcharging us by 91 therms (around $170). The customer service is horrendous. No response to repeated emails and letters, 25-minute wait times on the phone. I reported this to the Maryland Public Service Commission. Despite an email promise that Washington Gas would not turn off the gas before this was resolved, on Friday someone came out to turn off the gas. Washington Gas uses fraudulent, illegal tactics, which rip off consumers.

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    Reviewed June 20, 2009

    On or about 5/15/2009, I dialed the Washington Gas Company and spoke to James. I told James that I received a recorded message on my phone from Washington Gas which stated that there was an Obama initiative helping customers who have fallen behind in their payments and this initiative allows one to set up a budget plan to help customer get caught up. And I was calling to set up a budget plan. At the time of this call, my balance was $918.04 due to the difficult winter.

    Our bills doubled during the winter, and this bill should not have. Nevertheless, I asked what we need to do to get on this budget plan. James said that he could not give us an amount yet but that "we will send you information about our discussion and you will need to call us back." I told James "Ok, but we have $300.00 to pay on our debit card." James said, "We would need to take any payment until the documentation comes in the mail. You call us, when you get the information." We said ok and we waited.

    One month passed, and on June 12, 2009, our gas was turned off for non-payment. We were alarmed because we were waiting for some form to fill out, but it never came before our service was interrupted. My home has both electric and gas. Gas is only used for cooking (two times a week), hot water, and heating the house in the winter. For cooking purposes and hot water, we can't understand why it is so high. I have never received a bill so high, just for cooking purposes (two times a week).

    On June 16, I called again, because the service was now off and we needed to know why. That's when we were told for non-payment. We said we were going to pay something last month, but we're told not to make a payment. And now, they turn my gas off. They did not keep their promise to send me something in writing regarding a budget plan. But they quickly turned off my service.

    We were then told that if we made a payment of $700.00, we could have the utility turned back on. I informed the company that we don't have that kind of money and we were waiting for something in writing to establish a budget plan. I said I only have $450.00 to give them right now. I was told that once that's paid, to call back and give them the confirmation number and the service will be turned on and that they will establish a budget plan for the remainder of the balance.

    0n 6/19/2009, I paid $450.00 as promised, and my service was not connected. I am now told that the company cannot turn on my service in one day because of scheduling. This should have been clearly stated when the arrangements and payment were made. I feel like I am being jerked around by the utility company, because they can do and say whatever they want without any responsibility for their comments or actions.

    I borrowed money from friends to pay the $450.00, expecting to have service for the holiday weekend. It was not happening. Not only was the customer service not good, but the representatives we spoke to were rude. He was informative but rude. No member should be treated in this manner. This is a service we need and should not have to deal with this rudeness.

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    Reviewed April 24, 2009

    The Customer Service function of this company is awful! Of course, with the monopoly that they have, they can treat their customers anyway they want. Why is it not possible to give appointments for service calls? With the economy in the mess that it is in right now, how can working people be expected to take off a whole day for Washington Gas to come to the home for ten minutes? If I had a way to not use Washington Gas it would be one of the very first things I would do!!!
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    Reviewed April 15, 2009

    The gas company came out to replace my meter in 4-7-2009. The technician asked me if my gas, heat and hot water were working. I told him yes, and he did not have to light any pilots on my stove or hot water tank or the furnace. On April 16th, 2009, I attempted to turn on the heat and it did not ignite. Prior to the technician coming out, the furnace and heat were working properly. I called the gas company to ask them to send the technician back out to check to see if he turned something off and forgot to turn it back on and they would not even comply. He made 2 trips in the room where the furnace was and he had to do something for that furnace to stop working just like that. All I asked them to do was to check, not touch and if it's no fault of the technicians, they can walk out the door and they won't even send no one out, even though I am blaming their tech for the problem.

    I also smell gas around the furnace where it is a light smell. When I called the emergency line, they told me to hang up and called the regular number. When I called the regular number, the operator gave me a very hard time even after I reported smelling gas. I asked to speak to a supervisor and she told me it would be some time before I could get one. She then came back to the phone as if she were playing games and called the emergency line so I could make a report for smelling gas. After I initially called, smelling gas was one of the first things that I said. I had been on the phone almost 30 minutes or more. I was given a very hard time. I was told to call back after I got home around 7:00 to report the gas leak. I had explained to the operator that a responsible adult in my home reported the gas leak to me and I called it in. She still gave a hard time.

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    Reviewed July 14, 2008

    I was a customer of theirs prior to moving in Oct 2007. My last statement which was mailed Nov 1, 2007 shows my security deposit in the amount of $825.80 is due to me, however after calling them in Dec 07, March 08, June 08, I have yet to receive my refund. I have been attempting to contact them for a fourth time, however I have been listening to the recorded message for 1 hr and 30 mins and remain holding to speak to a Customer Service Representative. I have emailed them yet no response.

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    Reviewed May 20, 2005

    I received a Gas bill yesterday for $875.81. I have been paying each month on their Budget plan. I am not in arears! I called them and was told that they had a computer glitch and I was underbilled for the last 30 repeat 30 months. Going back to 2003 I have been paying an average of over $1200 yr


    I do not feel that I should be billed on a computer glitch that evidently happened over 30 months ago!!

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    Washington Gas Company Information

    Company Name:
    Washington Gas
    Website:
    www.washingtongas.com