Washington Gas Reviews

We have had auto pay since establishing an account with WG, zero late payments. WG set up our account wrong, and when we tried to fix it, they are not crediting us with the payments we've made. They want us to pay again for some months that we have the documentation we've already paid. We've sent them all sorts of documentation that they've asked for. They keep saying "Don't pay us for what you've already paid, we're going to fix the problem. Yesterday we received a "Discontinuance Notice." They want $750 in 10 days, or they turn off our gas.

We moved and transferred from previous house to new house. They ended up continuing to charge for the old house while sending the bills to the new address. Unknowing that we were paying for the old house we continued paying. They turned off our gas without any notification. We called and discovered they never transferred the service to the new house. We paid for all the prior months on the phone immediately. They were going to send a person out. The person did not call or ring the doorbell and left as per the door camera. I called back and they guaranteed to send someone back out immediately by the end of the day.

Washington Gas should be taught in Business School on how run the absolutely worse company in the world. I literally dread having to call and deal with this fake, worthless company. I would pay more money to get Gas from another other company than this piece of crap WG.

They need to improve their neighborhood gas usage comparisons. All electric homes should be screened out and similar square footage used. Gas cooking and gas fireplaces indicated. When they indicate that my gas usage is higher than average, more info would be useful. Service is fine.

I have repeatedly tried to contact them over the course of about a week and a half. My bill is for about $100 and $69 of that is strange fees. I can't get them to respond to their own contact form, FaceBook, Twitter, email or pick up the phone. Actually, that's not entirely true. I was on hold for 59 minutes earlier today, got someone who had NO IDEA how anything worked and was completely clueless. She couldn't even figure out how to hang up my call. I had to hang up. She couldn't transfer me.

Tried to sign up for a renter moving out on March 2021. Getting the account to landlord (myself). The customer service says to email document to prove I own the property to enroll in landlord program. Been 6 month and no call back. Winter is approaching and I am genuinely concerned that I won't get heat. Reaching customer service is next to impossible with the automated voice says I have less than 30 minute wait time. That was an hour ago. If there is no heat by first frost, I plan to sue class action.

I've had nothing but issues with this company. When I had them in my apartment, they sent me a bill for the whole complex AND my apartment unit. After my wife and I bought a condo, she had to move out due to work-related reasons and traveling. We were told via phone that an account would open for her at her apartment and the account would stay at the house for me. The gas ended up being shut off at my home. I called and scheduled it to be turned back on, but the earliest appointment was a week out. They gave me a 5 hour window that a tech would show up. Had to call off work to be home for the appointment and here we are, the tech never showed up. No call, no text, no email. Just never showed. No response to my phone call or email to customer service either. So here I am yet even longer without hot water, a stove or oven, and no heat at night because their representatives gave me false information and their technician was a no-show.

I moved from Alexandria VA on May 23rd 2021 and have been unable to cancel my service. The website only allowed me to cancel after that date. I have been calling for 2 months and have been unable to get past their hold music. Their virtual hold has not worked. They have not responded to my emails. I simply will no longer pay my bill until they call me.

Absolutely! This a extremely bad customer service in the gas service history. Never answer the phone. What we can do? Washington Gas need a renovation in the management from corporate to local offices.

A couple of months ago we received notice that our meter needed to be swapped out for a new one, and at that time the tech said he had to turn the gas off bc we didn't have a stove hooked up. Fine. Our house was going through a renovation and we didn't live there, so no problem. Fast forward two months, and we have moved in and have hooked up a new stove so we called for service to be restored numerous times. On the first attempt I spent 2+ hours on hold, no answer. On the next attempt I spent 4 hours on hold only to have my call connected and immediately disconnected once I explained what I was calling about. I was told I was being transferred to someone who could help, but I was disconnected instead.

I keep getting notices that my bill was paid on an account I thought was cancelled in 2008! I've been trying to get them to get that account out of my name for 9 months now to no avail and have yet to have anyone contact me.

If I could give zero stars I would. I have never in my life experienced such a hassle in trying to set up service. I have made 4 attempts at calling, each time on hold for over an hour and once for over 2 hours and still no one picked up. I have sent 3 emails to their customer service and messaged them on Facebook and have yet to be contacted by anyone. When I enter my information into their website it tells me my address is invalid which is incorrect since my current landlord has gas service through Washington Gas. I am now at risk of losing the gas I do have as my landlord has been nice enough to not shut it off until I set up service but that is coming to an end very shortly. Worst utility company I have ever in my life dealt with.

9/7/2021. Hi. The purpose of this post is to inform you that I am also affected by Washington Gas illegal decision making. I am affected in a different way. On 8/26/2021 Washington Gas disconnected my service without my knowledge. I called to find out why and the company’s response was I am listed as a vacant property. I never contacted Washington Gas to inform them I moved. I never moved that’s my problem and I also never reported I moved. There is a house next door to me that is vacant and has stop work orders list go on its location.

I recently moved. I had to stop service at my old place and start service at my new place. Their online system did not work properly. I don't know if they stopped service at my old place, but I know for sure they did not start service at my new place. I called and waited 1 hour the first time and gave up and hung up. Same thing the second time. Same thing the third time. I also emailed them twice and no one replied.

This is literally the worst monopoly in DC. I have tried to switch to BGE and they do not offer service in my area. I have been on hold for 2 hours now with no gas services and still no one has answered. It is just unbelievably bad. I hope they are bought out or go out of business very soon.

Gas smell in the house, called Washington Gas to take a look, they stopped by, turned the gas off and then I had to call a technician to fix the leak, so far so good. Time to turn the gas On....Here is where the issues start, we called and were on hold for almost 2 freaking hours, is this 1995? Why don't you have an automatic online request form? Why don't you have a call back mechanism? Ok they finally picked up the phone, they say the window for re-installation of service is any time between 7 AM to 5 PM....Ok, how can you call that a window of time? That is just the freaking day, ok I have a lockbox. Can you just go in and check the gas? I'm told they can do that and that someone needs to be present....Why?

If I could give zero stars - I would. Their website does not function, so you have to call them. You call Customer Service and they say "your call is important to us, the next available agent will answer your call. Estimated wait time is less than 5 minutes --- over an hour later; I AM STILL ON HOLD. I have emailed - they send an auto response, but nobody actually helps you!! Have been trying to get help FOR OVER 2 WEEKS!!!! Worst company -- if you have any choice, DO NOT CHOOSE WASHINGTON GAS.

The average wait time every time I call it’s about one hour. I’ve had to call five separate times now to get my gas turned on. One of the times one of the associates told me my gas was on when it was in fact not on. If it was cold enough outside it would be very dangerous to someone’s life if they have no gas heat. If this was any other company they would’ve probably been put out of business a long time ago

One of the worst utility companies I've ever worked with. Website is inconsistent bordering on non-functional. I spent an hour on hold waiting to speak to customer service who then dropped the call and didn't call back. I was unenrolled in autopay when I changed my account info in the customer service portal but their system didn't update properly and they charged the wrong account, then they charged me a fee for the mistake they made. Do not use Washington Gas if you have any other options.

Since Washington has a monopoly for gas around DC area, everyone is at their mercy. I sincerely hate their website with passion.

I honestly do not even know where to start from with this company, completely ridiculous. So I had requested them to turn on gas at my new place over 5 times and as other reviewers mentioned, there is not a set time so you are asked to be at the location of service from 7am-5pm, every time I have made an "appointment", the technician did not show up. Is there not an organization that holds this organization responsible, I mean how can they get away with this nonsense.

They replaced a regulator outside my house because it was leaking gas. They replaced it and shut the gas. I was told to call to reconnect and ensure the appliances would be safely operational. Three days after, I still have no gas and I can't accept the fact they are inefficient and don't care about their level of service. I called over 8 times and many times after long wait I was disconnected. What is wrong with this garbage of a company. This is what you go through when a monopoly provides a lousy service. No competition. They don't give a crap. You're screwed.

Called to set up a new account, first agent enter my personal info instead of business info and set up a service date. Waited... no show, no call. I called back, "Oh yeah error on the previous agent, account is not setup properly. We need.... to set you up but you need to call 7 DAYS to verify if we receive the E-MAIL with your documents." Called back after .. "Oh no. It has not been 14 days yet." Meanwhile anytime you call you stay on hold for 30 mins. Called. Escalated to a manager, very helpful set a new service date between 7am and 12pm, no show, no call. I called back, "Oh no. We don't give out service time. It's between 7 am and 5 pm and tech will not call before arrival so you have to stay in the office from 7 am until 5pm. Unfortunately, it is our policy." I wonder if this type of policy makers have ever requested a service from Washington Gas before? Maybe they might be able to reconsider this policy!

The customer service number is a classic example of noise pollution. I was on hold and they keep repeating messages over and over again. If you planning to call them, make sure you have **. Worst call center messaging ever heard.

On Tuesday, I called to have service turned back on. The operator said that they don't work on Wednesday (Inauguration day, I have no clue that it's a holiday!) and earliest that they can come out is on Thursday. I took off work to stay at home...waiting. No show! I called at 3pm, and they said a service request was never opened. I now have to take off another day, and they don't even know when they can come out. "Call ahead" is a courtesy! What the **.

If you have the choice between this company and another gas company, go with the other company. This is the worst customer service I have ever experienced. It does not matter how many times you email or call them, you will not get a response. I have emailed 10 times over a 2 month period and I only get an automated response back. I have called 10 times over 2 months only to be put on hold for over 45 minutes, Every time the automated person keeps saying "Your estimates wait time is over 30 minutes." Who knows if there is actually somebody there to answer phone calls or respond to emails. I get the times we are in, but these are things people can do while working from home. I might just be better off trying to convert everything in my house to electric. AVOID THIS COMPANY AT ALL COSTS.

I am having the same issue as most of the other reviews: I need gas turned on for a new house and it is not possible to do this on the website for some reason, so I need to go through the awful customer care line, and cannot get anything done. Has anyone figured out a better way to do this than do throw away countless hours of my life on this god-forsaken hold line? Side note, if the government would deregulate utilities, then a competitor could come in and put this company out of business, but they are a government-sanctioned monopoly, and they act like it. They know there is nothing we can do about them.

I have tried repeatedly for over two weeks to set up gas service on my new home, and still have no gas. I set up the service online, but no one ever showed up to start the service. I tried again to set a new service date, but the online form was not working. I have tried multiple times today to reach someone, but this is not working either. After being on hold for 45 minutes, the line rang as though someone was actually going to answer, but then they hung up on me. I am now on hold again as I write this. I have emailed customer service at least three times, and they never answer. Does anyone know if there is a way to hold them accountable? I hope the company reads this and tries to provide a better customer service experience.

If I could give Washington Gas a negative star, I would. I bought a new house and contacting all the utility companies from the time we signed the contract knowing that everything was on tracks. We did not have issues with any other company. I called this company more than 8 times and stay on the phone for more than 2 hours sometimes. You may ask how did that happen. I called them from my cell phone at work and since the phone is not being used for anything, I just put it on speaker and waited for someone to come on the line. The voice recording that comes always says that your wait time is more than 30 minutes. I sent them four (4) emails without a single response (only the auto replies).

I called Washington Gas 3 time and was on hold for almost 2 hours each time and after a long hold was kicked out. The third time the agent did not answer my question. I went to the website trying to find help, but none of the help links working, horrible service...

I needed to start a new service. Their website won't allow me to create an account online and told me to call their customer service number. I called multiple times and never got to speak to an agent. Finally, I got hold of an agent and she helped me set up a time for their installer to reset the meter. However, the installer failed to show up during the appointment window. I tried to call but never got through. Not sure when I will have gas. Very frustrating experience.

My first time doing business with Washington gas, I was planning to move to a new house, I called the company and they schedule for someone to come and turn on the meter, the time frame given to me was 7 am to 5 pm! I explained that I don't live in that address yet and asked for someone to call me 20 minutes prior to coming so I can drive there, that didn't happen, the agent came in, knocked on the door and left, I called again and the same scenario happened again, I moved in and the company turned off the gas that day!

I had horrible experience while trying to stop my service. I called Washington Gas and waited for almost 3+ hours but could not speak to a customer service agent. I tried reaching them multiple times but no luck. Nowadays call centers will offer option to call you back so that we don't lose our queue but Washington Gas does not care at all. Got frustrated and tried stopping service online but worst part, online form does not allow you to submit - does not give any error but still submit link is disabled. Customers have to literally take a day off from our work to start or stop Washington Gas. I wish there are other companies in my area so that Washington Gas company does not have a monopoly and not care their customers. Not sure when and how will I be able to stop my service. I am sure my feedback will not change anything at Washington Gas but still at least this helps me vent out in public forums.

Washington Gas's internet payment services doesn't work. Impossible to contact help unless you want to spend 3 or 4 hours. The horrible thing is, there is nothing you can do about the bad service. They are the only gas provider. Thanks Washington Gas for the lousy service.

They won't come start service, it is been two weeks, I called many times, clerks don't care. Every time I call different story, one clerk told me, "Keep calling us to remind us of your appointment" because they forget appointments, here we sitting in cold.

Was overcharged and called in to speak with rep and waited on hold and spoke with people who had no idea what they were doing. Then after multiple calls was told to email customer support. 2 weeks later they send back an email which tells me nothing about the overcharge, I then respond right away and another 2 weeks later they tell me we sent you a refund. Only problem the refund was for my initial deposit not the overcharging. Going on 20+ hours of fighting for 100 bucks. Nightmare company but hell who else you going to use. STAY AWAY AT ALL COSTS!!! KNOWING WHAT I KNOW NOW I WOULD'VE SKIPPED HEAT!!!

I signed up for autopay when I moved into my new home in Washington, DC. A few months later I started getting phone calls instructing me to call the Washington Gas 800 number regarding my account. I did so, twice. I was told all was fine; it was a computer-generated error on their end due to an auto payment problem. Then I received a shut-off notice in the mail. Sure enough, the gas was shut off almost immediately thereafter. Auto payment had not been debiting my account, and I was hundreds of dollars in arrears. Washington Gas said it would be days before they could turn it back on again. I said that would be unacceptable, as I would be traveling and unavailable to relight the pilots throughout the house. After much back and forth, we got my gas service restored.

I wish there was another option in my area. There is a constant smell of gas in our neighborhood and we are told that the leaks "aren't a priority" and they will get to them in time (for years). Plus, they cost about double what I paid when I lived in Laurel or Baltimore. AND, their customer service is terrible. For example, the phone line they put in their letter to make a payment to avoid shutoff is actually disconnected. Installing propane would be very expensive, but the horribleness has me considering it.

Washington Gas - five leaks have been discovered because I keep calling. Yesterday they said they fixed it. Today we have no heat or hot water due to three more IN MY HOME. NO HOTEL VOUCHERS PROVIDED. I was a furloughed govt. employee of 18 years, then became disabled on LWOP, I believe due to constantly breathing the gas. My children have been sick. My grandson. Our animals. I tried getting hotel vouchers. It's freezing!!! I don't have credit to pay for hotels... They will be back tomorrow, but this is so unfair. We are so cold. And I can't work. Washington Gas should be overhauled. I will be seeking legal remediation.

On January 18th, we had a new furnace installed by FH FURR. FH FURR was not able to get the furnace working because, apparently, the gas pressure was too low. They provided us with specific instructions related to the adjustment of the gas pressure by Washington Gas and said once Washington Gas completed the task, they could come back out and finish their work.

My tenant called to let me know that he smelled gas in the rental property. I called Washington Gas. A technician went there to ring the doorbell. The tenant was taking a shower and did not answer the door in time. I went there to just to see a note left by the technician and realized that gas was shut down from outside. I called again and was promised to send a technician over. I was then waiting in that house for over 15 hours.

Washington Gas Customer service is my worst experience. It took me 2 appointment but did not get the service turned on. One appointment they showed up at a wrong time and I was not home. The second appointment was from 7am-5pm to wait for them (a whole day appointment!!!) And they called this time. Unfortunately they went to my voicemail instead, and they did not come. I listened to my voice mail and called them back right away. They re-scheduled for a end of the day appointment, but never showed up. When I called them to ask why, they said the technician called but no one answered the phone both times. A bunch of liars and incompetent people. I asked to speak to a supervisor and waited for 15 minutes, then said they would call back, but never!!! I wish I could get gas from another gas supplier, I would have done that immediately. We will convert everything to electricity to not to deal with them.

11400 Hennessey Dr, Beltsville Maryland - I have call more than 30 times within one month to move gas line pop up from ground level, every time they put me hold long time and reply was they have my work order and my supervisor or someone going to contact me. Till now nothing happen. Almost one month now.

I had Washington Gas in Vienna for more than a year. I finally sold my home in Ohio and moved to Virginia full time. I stopped all auto payments from Ohio so I can do it with a local bank now. In this process they were denied payment by the bank. I got a bill at home again and as requested sent them a bank check. Now I called supervisor to give them my new bank info. I live in a million dollar home. Have never missed payment. She tells me, "Now you have to mail a bank check for year and a half." What a joke. I was going to disconnect them and go with another company. Sadly there is nothing else but Washington Gas in our area. ** people running this company.

This was one of the worst experiences I've ever had with "customer service." It took me an hour and a half to set up an account (which consists of giving your address, phone number, name and social security # - THAT'S IT). I was disconnected while on hold with the first rep. Called back and was told it wasn't possible to talk to the same person, so I would need to restart the process. This time she could not get my account to "work" but was going to try to "force it" to work?? We were disconnected again.

Our bill had never been over the amount of 20$ in the year we have lived in the condo we rent. All of a sudden on 8/23/2018 we receive a bill for $577.72 due in September. We were SHOCKED. How?! There is no way. So we call and the customer service representative - Diamond, said some bogus stuff about that was an accumulation of 5 months of USAGE that they just read on a meter that "wasn't working" so the bills over the past 5 months we were paying (around $11-$15) were an "estimate". Well who's at fault for a bad meter reading for the past 5 months? How can your estimates be so disgustingly OFF?! How can you bill for "estimates"?!

After not receiving bills for 9 months and calling countless times to proactively fix our account, nothing happened. Until finally we received a bill for $981.10. I had spent hours on the phone with them during those 9 months to prevent this situation from happening. Which, by the way, was due to an error on their end. Eventually after losing gas TWICE during those 9 months (once for 4 days during the cooler months), the errors on our account were fixed but the bill was a lump sum. I've dealt with the worst customer service I've ever experienced. It's impossible to get a hold of a supervisor, and once you do, there's "nothing they can do for you." It's so unfortunate that a company this terrible is able to maintain its monopoly over natural gas and abuse its customers like this. I hope corrective action is taken soon. Please continue to voice your complaints.

Yea... $844.40 bill and my gas is turned off! I called 7 on your side. It's supposed to be turned back on while they investigate. Still waiting... Is there something called truth in billing? Should we not be finding out how this is illegal and finding a way to sue Washington Gas? The really bad news is there is no other alternative so I'm stuck paying the money I don't owe...

I have been a Washington Gas customer for over 30 years. Several years ago I was asked for a $650 deposit in order to continue my service with Washington Gas. I have never paid the deposit, but continue to pay the gas usage listed on the bill. The deposit requested has fluctuated over the years, some months it shows $580, some months $515, some months $600. Now Washington Gas says that the payments made over the past year were arbitrarily applied to the deposit and now the $867 owed does NOT account for any of the deposit, but is for gas usage owed. AND on top of that, they are now charging me several line items of late fees, usually adding up to between $20 and $30 each month.

I have tried now on three occasions to have gas restored to my house and to have a 2 PSI meter installed. I first called on Thursday May 31 to get gas restored to my house and a 2 PSI meter installed. During that call, I was told the technician to restore gas connection was supposed to come Thursday May 31. This never happened. I was also told the technician to install a 2 PSI meter was supposed to come Friday June 1. This also never happened.

I have been dealing with a very unusual and high Washington Gas bill for 2 months now. I moved out of state. This was my final bill after closing the account. I am serious about my credit so I felt forced to pay it on my credit card today because I wasn't getting anywhere the 5 times I called customer service to explain to me why the final bill was so high. The last notice said it would be referred to collections in 10 days. I lived in Ashburn VA for 14 months in a 800 sq. ft 2 bedroom apartment. On average my monthly gas bill was approximately $70 a month. The lowest was $43 during the summer and the highest $94 during the fall/winter. This final bill was $271.54! I was told this was an estimate for gas usage in the area. I was surrounded by big houses and I rented a small condo! How is it that I was charged 3 times more than what I paid monthly for 14 months. I made no drastic changes to my usage.

Over the course of the past 15 months, I have been told by Washington Gas that there were multiple reviews, audits, escalations of my account, and I NEVER have received proper resolution. My account has been overbilled $326.17, due to false meter readings and their inaccurate billing system. Despite removing the gas meter and installing a new one, Washington Gas continues to ignore the resolution of this billing issue. They are the worst company I have ever dealt with.

This is the most incompetent company I have ever had the displeasure of dealing with. I have 3 accounts with them (not by choice since they are the only gas provider where I am located). I have had one of my business accounts with them for 11 years. I set the account up on auto-pay to make sure that payments were taken care of. Today I looked in my bank account and saw a withdrawal of $11,493.72. I went into WG online account (which also is a joke) to see what was going on. I looked at the statements (or tried to) for the last 15 months. I noticed that after February of 2017 all of the statements were dated March 5, 2018 for the period 2/2017 to 2/2018.

I set up a one time payment with my bank account and routing number 2 months ago because their systems was down. So I'm checking my account and seen a large payment taken out my account. I call and they gave me the runaround saying that someone in my house made the payment on the 6th because there's no auto pay set up and told me I have to call tomorrow because billing is close but I call at 7pm they had me on many hold till around 9:15. I call in the morning. I spoke to somebody and they said they sent something to the back office and it would be refund in 3 to 5 days. On the 5th day no money in my account. I call back and they give me the same running around as they did when I first called. Now I finally talk to a manager but now she said 3 to 5 days. The biggest issue is I live check to check and they took my whole check and I still don't have it.

Washington Gas took money out of my account that I did not authorized. They went in and used my routing and checking number from a year ago that was for one time and changed to recurring payment every month. Unacceptable and fraud.

I received a bill for August 2017 from Washington Gas that was 14x the bill I received in August 2016, there was a similar issue but not as extreme issue with my September 2017 bill. Then for October of 2017, I received a zero bill. I have made over 15 calls to Washington Gas to try to figure out what is going on. I have been stonewalled, lied to, disconnected, mislead and basically told to suck it up and pay the bill because they have no idea how long the investigation will take. I honestly cannot believe that the state of Virginia permits this monopoly to operate with no accountability and such miserable customer service. I wish you could rate someone zero on this cause that is what they deserve.

WG claims customers did not pay their bill and then they overcharge us with random deposit amounts and say Equifax determined them based on credit scores and gas usage. This then damages consumer credit scores allowing more random charges to be assessed and justifies WG's "need" to charge a deposit with false claims that customers aren't paying. They then charge late fees on top of that even if you pay for your gas services total every month as I have.

I just received a letter from Washington Gas after I have been with them since 2006 with no issues stating they want me to pay a deposit of $450.00. I have good credit none bad, how is the average person supposed to pay high heating bills as well as a $450.00 deposit?

My gas bill was sent to a wrong address for few months and suddenly without any warning my gas was cut off. The customer representative was rude and uncooperative and refused to connect with a supervisor. According to Washington gas policy I was asked to pay $2000 upfront for the gas bill, reconnecting charges and security deposit. I told them it's their fault for sending bills at a non-existing address but I was informed it was my duty to call and inquire about the missing bills. I have a special need child and aged parents home, I requested them to spread the payments for couple months and reconnect the gas as they need hot water, but all in vain. I had to borrow money from my relatives to pay them. Still waiting for a reconnection, none of the operator was customer friendly and am hoping someday this corporation to go belly up.

In our most recent gas bill, we consumed $65 worth of gas, so I was surprised to see a bill exceeding $500. As it turns out, Washington Gas is asking for a $450 DEPOSIT due to "credit status". I have very good credit. After using their services for four years, I am befuddled as to why they would be demanding such a large deposit? I see the other reviews on this site with the same complaint. Unfortunately, this is the problem when there is no competition. They can get away with bad billing practices, bad pricing, bad service, and poor customer support. I too will be contacting my state representative and the State Corporation Commission of Virginia. These guys are crooks.

Received a statement from Washington Gas that my account had a credit balance and they would be mailing the credit to me. Two months have passed and no payment. Called Washington Gas and they said I had to call to receive the credit balance. I told them that isn't what it says on the bill. Now they say it will take another 45 business days to send me my credit. Absolutely ridiculous. So they are essentially keeping my money interest free. You think they would wait 45 business days for their money? I don't think so. If you're stuck having to use Washington Gas, be prepared for the worst customer service in your life.

My husband died last year -- account was in his name. I switched this to my name last month, but was not told I would have to pay a $25 "Service Initiation Charge". Apparently this is "mandated" which I think is daylight robbery. We have had an account for over 50 years and yet they charge me because I had to switch service to my name. NO other Utility has done this -- all fees have been waived. If I could give this company ZERO stars I would do it.

I have been a Washington Gas customer for 19 years. My wife has been one for 22 years. Our first time paying a bill late was last September. We paid the full amount due but 10 days late. We expected a late fee, but instead we got a "Request for Deposit." We called and customer service said that they needed a deposit since we paid late and that it would be refunded to us if we paid every bill on time for a year.

My gas bills are normally $60-150 per month. The July 2017 bill was for $523, which was for $78 of gas use and a $445 charge for a "Cash Deposit Request". I called them and found out they wanted to directly draw their bill from my checking account and if I did this they would refund the $445 "deposit". I said ok, but they then said I had to still pay the next two payments by check manually. How do these people stay in business?

Washington Gas Company is the WORST! My neighbor was gardening and smelled gas coming from the side of my house on Saturday, May 27, 2017 at 6:54 p.m. I called the Washington Gas Emergency number to report a gas leak and was told a technician would be dispatched as soon as one was available because they took calls according to the emergency and if I didn't want to wait I could call 911. I happen to think that smelling gas is an emergency and called 911. The Fire Dept. arrived about 15 minutes later and confirmed there was a leak, as did another neighbor who stopped by and also smelled gas. One of the firemen said he would also place a call to Washington Gas.

They are Fraud. I have exact same issue as other reviewers. Auto payment was set up from my account. They did not request the bill pay for long time and sent me $652.75 bill after a year. They are Fraud. I don't know how regulators are allowing this company to run. I am going to send a letter to my local Senator and will refer this review website in the letter. Also after spending hours discussing on the phone and reading the absolutely complex bills of last seven months I found unjustifiable $183.99 additional charge in February bill. They were trusted with our bank accounts and were free to debit any amount of money. This is absolutely insane. MY ADVICE. IMMEDIATELY STOP AUTO PAY TO THEM. CHECK YOUR EVERY BILL (I know not convenient but trust me worth it in this case.). DON'T JUST TRUST WHAT CUSTOMER SERVICE SAY WITHOUT GETTING VERIFIED. (They will get you confused in bills and will end up saying charges are right.)

Washington Gas stopped drafting money out of my account and for months didn't notify me until my bill had quadrupled in size. I called them after the recent bill frantic because they threatened to shut off the gas and I have a disabled elderly person living in my home who requires assisted living. The company told me that they, for months have been attempting to draft money out of my account. My financial institution would later tell me that no such attempts were made. They charged me numerous $25 return check charges and refused to waive the fees.

Business Model is Awful. Washington Gas requires you to be home from 7am to 5pm without any better indication of when they will be home. The first representative promised me that we would get a call 15 minutes ahead of time. The day of, I called and confirmed we would be getting that call and she told me probably not and that it was the discretion of the driver. We were all already at work and had plans for a close by friend to come when we got the call.

We just moved to our home which uses gas - for the past 30 years we lived in homes with electric heat pumps. We get our first gas bill and it states because of my credit status I must pay a $330 deposit which they will return to me after one year if I make timely payments. This is the first time I've been asked by a utility company to pay a deposit because of being "not credit worthy".

We have been waiting for hours for your serviceman to come today. I just called your customer service number and spent 15 minutes on the phone with them - most of that time I was on hold. According to customer service your service rep called me at 12:34:15 and could not reach me so he left. My phone records all calls - there was NONE!!!! Nor was there a voice message.

We bought a new house and called to transfer gas service into our names as of 12/21. We weren't moving in immediately, but live locally, so a few days later we stopped by to drop off some stuff and notice that the house is freezing. We call Washington Gas and the woman on the phone confirms that they shut the gas off as of 12/21 and that as far as she can tell, it is their mistake. They have no one available to come out that day, but she assures us someone will be out the next day by 5pm, and they will give us 30 minutes notice. The next day it is creeping up on 4pm so we give them a call to confirm they are still coming out. Yes, they tell us, but it could be anytime until 9pm, and the notice given is only 15 minutes, so we better be waiting around for them. Long story short, no one ever shows.

I understand Washington Gas is updating their systems. However to be forced to pay by waiting for someone to pick up the phone for over an hour is unacceptable. The Online Recourse is long enough. This is just a complaint from today. Last year I failed to pay. Had to wait for payday. They disconnected me. Fair enough. However I paid my reconnect fee and my bill in full. Obviously before they would come out ok, I paid everything on a Friday. They WOULD NOT come and turn my service on until Monday (mind I paid all fees by 10 a.m. on that Friday) middle of November with a small child in my home.

Transfer calls to Philippines. Rude customer service... they charge whatever they want for the bills. Shady meters - some old or leak since their contractors do not service them or install them properly. The leaks on their meters make your bill insanely high. The government must be getting some cuts from this company since they let them operate freely. Criminal monopoly that operates freely and legally stealing from people.

Customer service is non existent with Wash Gas. How is a utility company closed on a Friday? Even their online site is closed. I live in another state and I've been trying to connect gas to my Alexandria home for a week and they've been impossible to deal with. They should be shut down by the government. Worst customer service in history!

In Feb 2016 I had a gas leak. I was told a temporary fix would be placed on it and they would be back when the ground was not frozen. I realized in Aug they had not been back and sent an email. The first email did not elicit a response, the second one did. Two days after the second email 3 people called and arranged an appointment the first day I was back in town. A contractor from WGL arrived on time and said he was there to replace the meter. He did not know about the leak. He found it and called in another crew. They worked all afternoon and into the evening. I had to leave at 530 pm and they said just to call to get the pilot relit. I have been trying to do that for over a week. They can only book day of the call and it is an all day appointment. I called in late afternoon for the next day and they booked the same day. They told me this late in the call and I said to cancel and I would call tomorrow.

I have to use this gas service company when I moved to Washington area. I am feeling extremely uncomfortable with this company. First of all, I have to spend more than 5 calls to setup my account. Then for my first two bills, whatever I tried, the payment could not be processed online till I finally got chance to speak one of the customer officers and I was told the computer system was not working properly. However, I was still charged $20 penalty fee and they claimed that the charge from my bank was returned. When I called to my bank, they told me that they didn't receive potential draft from Washington Gas. Lately, I was charged twice for the same reason. I really want to switch to another Gas company if I have another choice. Also, their customer service officer's attitude is very rude. I complained them and asked the manager to call me. As it was expected, their manager didn't call me within 24 hours, and never.

I have never dealt with a company this awful before. When I started my gas service in May I was told to pay a $45 processing fee and that I wouldn't have to pay a security deposit. Next month I get a bill stating I need to pay $200 plus the monthly bill so I called customer service and they said they would break the deposit into monthly payments. So the next month I open my bill it says "pay $400 deposit" and when I call customer service they rude and they don't help resolve the situation at all. I'm a very dissatisfied customer who is not going to let Washington Gas rip me off!!! #HELP!

I see many reviews of Washington Gas mis-charging, over-charging, and not providing proper customer service for one reason or another, likely due to its monopoly status in this area. And I too have been treated ridiculously in trying to dispute overcharge of almost $1000 to my account. Rather than simply trying to resolve this overage, I am also requesting an in-kind credit to my account for my time and inconvenience, as I would expect for any responsible company with which I do business. I suggest we all add this additional layer to our complaints, which sometimes produces results in other industries. Even they do not oblige, it will be the principle that is demonstrated.

I am writing because I feel that the deposit of $205.00 for being late 2 or 3 times in the past is an unfair practice and abuse of power by one company which is WASHINGTON GAS. Unfortunately for us, this company has a monopoly on gas and we have to put up with their threatening letters of disconnection and collection. We are also aware that these letters are computer generated and if they are, they need to correct the programming of their computers so it does not trigger one of these letters. I have not call Washington Gas but I did send an email for which I did not get a response. I will call tomorrow and see what they say and maybe even demand for interest to be paid monthly on my deposit. I have not done the calculations at this point. I can be certain that it is in the thousands if we combine other customers like us. WE WILL PAY THE BILL, IT HAD TO BE SAID.

Can utility billing get any worse? I don't think so. Their online and paper billing systems have been broken since early 2016. Billed amounts have nothing to do with reality. Payments don't get posted. The only way that anything moves forward is with a complaint with the Public Service Commission, and even then, for every step forward, things move two steps back. In June 2016 they moved their telephone customer service from the Philippines to somewhere in Virginia. Although it is now possible to understand the CSRs, it is still impossible to obtain a correct bill. For decades, the billing systems worked flawlessly. What did Washington Gas do that broke it? This has all the indications of an attempt to outsource information systems programming and operations to India -- and as anyone in I/T can confirm, those attempts often turn into programming disasters.

I called this morning to set up move my services for 7/15 and was told this was not possible because of a balance left by a prior account holder. If I'm transferring my services from a completely different address, it's quite clear I am not the person who left the account in arrears since my current account has been active for several years. The company is complicating my account process due to another customer's actions. They should deal with the old customer directly and not prohibit a good relationship with the new customer.

I have been disputing this bill since its inception. There is a carryover amount that should not have been added to the bill from a previous account which was settled in court. My requirement to pay that amount along with the current payment placed me in a financial hardship that kept building every month as usage continued. Washington Gas eventually disconnected my services even though I have an agreement with the court to pay an additional total of $1300, which in fact, does not add up. I am being essentially penalized because the collection agency, Nationwide Corporation, was not sending Washington Gas my payments until recently, October 2015 even though I have been paying them through an attorney for over 1 year.

I signed for paperless billing. The last bill I received was on 2/18/2016 then did not receive bills for March, April and May then received bill in the Mail on March 9 for 4 months with the warning of disconnecting my service. The same issue happened last year too. When I contacted customer service I was not believed I had not received bills for 3 consecutive months.

Can you give a rating below one star? The only reason this company is still in business is because they have a monopoly in the region. Their computer systems have been down now for six months. No automatic bill pay, no online services, nothing. If you have set up automatic bill pay in the past, they stopped billing it and just let your balance accumulate until they threaten you with collection. The real irony is that while on hold for a half our waiting to talk to representative, the automated recording was telling me of the convenience of their automated bill pay. This is the 21st century. Only a company full of incompetents would take six months to do a computer upgrade during which time they would cut off all their customer's online access. When I finally got to speak to a representative I was told that it would be another month before the online system would back up and running. Of course, that is what the rep said last month as well.

Im a Washington Gas service representative, Im responsible for taking the calls along with a few hundred other people. Ive been with the company just three short months and I see the way they treat their customers, there are a lot of hidden mistakes made that end up costing the customer an arm & a leg. Ive had customers call to inquire about their bills and even when me & the customers have done calculations and see the discrepancy, Im still told by my supervisors and higher ups that they're still responsible for those bills. They've had systems errors since I started working for them and it doesn't seem to get better, it only seems like a tactic to get more customers money.

On MANY occasions we have paid our bill online and for some MAGICAL reason the payments are never processed. The only way we find out the bill is due is a guy comes knocking on the door wanting to shut us off. There have been a few garbage companies in my day, but this is a full fledged online payment scam. They are scamming people out of MILLIONS in fees.

On 2nd May, I called WasGas complaining about a very strong odor by my meter that could be smelled over 20 feet. They had me wait for several hours and at 6pm, tech showed, walked thru the house tracking mud, went outside, and 15 min later said he found NO LEAKS. On Friday the 6th, I called the emergency number again. The techs came and found NO SEAL in the main ingress to the meter - blamed the "plumber" for "stealing" gas and claimed "no Washington Gas employee could ever forget to put the washer! Your plumber was stealing gas." Really? Potomac house with neighbors everywhere and my "plumber" who worked in my house for 4 hours stole the seal?? I had no plumber on the Monday I called with the complaint.

The worst customer service at Washington Gas. They messed up online payment. System is still not in place since Jan 2016 and they have no patience to talk to customers? What kind of service we get? If there was a thumbs down I would have selected that instead of giving even 1 star.

As CEO and chairman of Washington Gas, you should be very concerned about the lackluster service and unprofessionalism at your company... For months now, I have been trying to set up auto-pay. It still is not working. Every month it is my belief that payment has been made, only to find out later that it was not. Ergo, the expenses accumulate. Last time I had to pay over $500 because of your non-functioning website... Wash Gas is a multi-billion dollar company, yet you seem to be completely unable and uninterested in your constituents.

I've lived many places, and this is the worst utility company I've ever been forced to deal with. I would rather spend 5 hours on hold with Horizon Airlines than try to do something simple like 'pay my bill' with these jokers. The website doesn't work. The automated telephone service is archaic, and paying over the phone takes a solid 10 minutes (not to mention they make you enter your credit card info before telling you how much your bill is). Want to get someone on the phone instead? When you find the secret combination of numbers that navigates you to an actual person, please let me know. It's Nasty TAKING ADVANTAGE of absence of competitor gas companies in the area! But Washington Gas does it!!!

I have been w/ Washington Gas for over 15 years and when I moved from Herndon, Va. to Chantilly, Va. in 2008 I had no problem disconnecting and reconnecting my gas. However, since November of 2014 my bill has been consistently incorrect and my gas has been disconnected twice now due to their incompetence. In November, 2015, I received my first incorrect bill of over $3k and called them immediately and was told it was a mistake and that it would be corrected the following month and do not pay. That has never happened and continues to this day.

My wife and I are relocating to Maryland from out of state to take new jobs, so we got a rental lined up. Part of the lease agreement is that I have to provide the rental company with my Washington Gas account number. Not having one yet, I called to try and set it up, and they said their "system" wasn't allowing them to do it by phone, I have to either fax documents including ID and a copy of the lease and wait 10-14 days for them to set the account up or I have to make a 3 hour round trip to one of their offices in the middle of the workday (a NORMAL workday, not their "10 to 4" workday) with the documents to set it up in person.

Is there any way that a homeowner in DC can dump Washington Gas? I have paid my bill online for years. But for 3 or 4 months now, when I have tried to pay my bill online, I get a message each time that the website is being changed and to "bear with us". Today I tried once again. When I tried to sign in I was instructed to click on "forgot my password" and I would be sent a temporary password and then to create a new one. I did that, but when I tried to sign in, the message was that they had no record of my email. So, I tried to create a new account, but couldn't do that because my email was already taken!!!

I recently sold and then bought a new house in DC. I had to call 3 times to get the service disconnected on the house I sold, but it did finally get disconnected (after I received a HEFTY bill that was about $50.00 over my normal monthly bill; I was not past due on any payments). I just tried setting up new service at the new house.

I have had Washington since I moved to VA in 2004, and having lived in two different places, there were always minor issues with the company's billing system, such as surcharges that did not make any sense. But nothing prepared me for the first surprise I had a year ago when I moved back to my old apartment in Centreville, and tried to re-activate my account. Since I was out of the apartment for almost two years (I was overseas and the apartment occupied by tenants, so gas was still serviced), they required a security deposit of over 200 dollars. I was obviously not thrilled with this nonsense - since I had been a customer for at least 8 years, the company should know that I have had no issue with my payments.

Hello, I received a bill for $100.09 due 9 FEB 16, which when I went to the Washington Gas website to pay should that I owed $0. When I tried to pay anyway the website would not let me pay. It would not let me pay ahead such that I would have a negative balance (we were going to be gone on vacation). I called the 703-750-1000 and explained the situation and was told I changed providers and will be billed by the provider and to do nothing. Now for March I have received two bills from Washington Gas, one for $100.09 + $1.50 (the Feb bill plus service charge) plus a second for $149 (my Mar bill). When I go to the website to pay, I can only pay the $149. I call the service number again and am told the same thing I was told in Feb. When I explain that this is what I was told in Feb, that waiting will only add service charges to my bill, the customer service representative repeats what he told me first off.

I moved to apt on June 1st in Sterling and took Washington gas service. First Issue : I have sent all proof of documents in email for which they never addressed it, I called on June 15th then they said I need to come in person to activate the account (which they never informed about status I called for account number). Office is located 50 miles from my place. Still I went in person and account was setup.

I was unable to log in, unable to pay my bill. When you click on help or contact Washington Gas you get redirected to a broken sharepoint site. I had them send me a temporary password but then I was unable to reset the password... Now I don't know what password I am suppose to use. They deleted all my previous info from the old website and I am very nervous about giving the new website any financial info to pay the bill... Thinking it could be hacked while it was in this broken state.

I have only had one human contact with WGL Energy, which has taken over Washington Gas. Confusing billing system, as there are two accounts listed on your bill. 1) I learned that the first number is for Washington Gas. Why on earth is there Washington Gas when it's now run by WGL? 2) WGL pays to Washington Gas every month a month a fixed fee.

Washington Gas without any beforehand information changed their website layout, plus "EVERY" client of WG have to and as a mandatory is required to add security questions and change password. I have tried not once but at least five times to reset my password on their site so I can access my online info. Well, that was a joke. Their new site is like a molasses, it goes, goes and then you get connection error. Customer service completely unhelpful and trying to convince me that the problem will be solved right next day. That is also false. I have been trying this password reset and add the questions for two weeks now. No success.

For weeks and weeks I have been trying to get online to find out why I got a disconnect notice (my payments are automatically deducted from my bank account). The site always times out when you try to log in. There is nothing on the homepage indicating that there is a problem. I have called twice. Both times the representative was helpful, but completely unaware of the web problem. Both times I waited 20 minutes before getting an answer. It is also curious that WGL hasn't taken a moment to reply to ANY of these complaints on this site. Where is their PR Dept (or their customer service department, for that matter)?

I am convinced Washington Gas is running a kickback scam with their payment processing service provider. I have had Washington Gas for over two years and every single time I've tried to pay online, links never work and the website times out after about one minute. Even when you've submitted your payment information, you never arrive at a confirmation screen so you don't know if your payment was submitted or not. I believe Washington Gas relies on that confusion in hopes of customers double paying. Because their website is pure garbage, you're forced to pay through their 3rd party service provider at a fee of $4.55. This is a SCAM, as their website is always down INTENTIONALLY to keep the scam going. Washington Gas is absolutely AWFUL, but because they're a monopoly they have absolutely no incentive to improve customer service!

The company Washington Gas company which services Prince Georges County Maryland and Washington D.C. was suppose to connect the gas back up to the house on December 1st, 2015. The tech arrived at the house per schedule and indicated he did not have all the necessary equipment to complete the job. His name was Mr. Leroy **. I asked the tech why would you come out to a customer house without proper equipment and he indicated that he is a contractor and was not given the proper information for the job to be completed, he would have to reschedule the job. I asked why and he indicated, "Your guess is as good as mine." I called customer service and to my surprise this is also contracted out to the Philippines also. This was a living nightmare talking to someone who you can barely understand and has no comprehension of the weather or the urgency of the matter.

I am overseas and want to pay my bill electronically. Their website seems to be down. I have tried to contact them via web for two days and every time I attempt to login I get an error message with numbers.

Last week I made an appointment to have gas turned on. Washington Gas scheduled me for between 7am to 12 pm. I would have to be at home for this quick process. I agreed, and requested a 30 min. advanced call. I took off work for this appt. I waited 7 to 11:55 a.m.. No call.. no show. I called their office and was told to call after 12 (5 min) as the time was not up. I hung up, waited 30 mins.. called. I was given apologies.... which I then had to give to my work.

I'm writing to express my deep frustration and confusion as to why Washington Gas has a monopoly in our area for providing natural gas service. I am extremely dissatisfied with their service. They have a monopoly on gas services in Northern VA and that is unacceptable. If they were any other service provider, I would have left them, but I have no choice. They have no incentive to improve their service because they have a monopoly. This is unacceptable in American in 2015. Washington Gas has no regard for customer service. Their website is consistently down. When it's not down, most of the links don't work. The people who answer their phones are unprofessional. They have not mailed my bill for over a year and then disconnected my gas and asked me to pay a re-connection fee. They don't have someone available to reconnect my gas for over 3 days!!!

I have an account with Washington Gas since December, 2014. On October 22, 2015, a very rude representative #**, Jerry, came to my door and told me that he was there to disconnect my service because they transferred an amount of approximately $1500 from a previous account. My prior bill was only about $49.00. As this came as a shock to me, I questioned where he got the information. He stood at my front door on a very nice day with neighbors listening, and yelled that I owe this amount from a transferred account in my name. I told him that the old account was taken care of, which it was, and that it was a mistake. He said that Washington Gas is very well off and has no need to keep my money if it is not owe. I told him that I don't owe it and he threw the pink disconnect notice to the ground and proceeded to disconnect the gas.

I moved into a house in Nov. of 2013, moved out in Dec of 2013. I paid off my gas bill in January 31st of 2014 and informed them that I no longer reside at the abode. Months later they called with a bill. I sent them all the documents to clear name from that bill or account hoping that is resolved. Two years later, they sent collection agency to me with bill over 300, however someone else paid bill to that account in November of 2014 in the amount of 400 dollars. I'm mad and upset. Their customer service couldn't rectify this. Has anyone succeeded in taking them to court?

I moved into my apartment on Jan. 16. Ever since that time they continue to bill me for $90.61. I have called more than once to complain, but it does no good. In addition they overcharged me for an extra charge of $60 in March. When I disputed it they just threatened to cut off my case. No public utility should be allowed to operate that way.

Can someone please explain to me what a deposit request is? My current gas charges are in the amount of $34.68. Washington Gas has charged an additional $100.00 in this ambiguous "deposit request" fee. Months ago, I felt as if my bill was out of control, but it was winter, so I thought whatever. But now that we don't use any heat, how is the bill still close to $150.00??? This is insane. Has anyone dealt with this before?

I received a bill from Washington Gas that said CORRECTED BILL in the amount of 0.00 on April 1, 2015. On April 7, 2015 I received another bill saying I owed 169.54. I was confused so I called in to customer service only to be placed on hold several times while they tried to come up with a solution. After review they "claimed" they mistakenly mailed me a bill on 4/1/2015 as a CORRECTED BILL in the amount of 0.00.

I and a friend smelled gas. I called Washington Gas and reported the smell. WG crew arrived. They inspected the area and said that the meter is old and has a crack. They took the meter with about 11 ft extended pipe and sealed off the gas line using special material. A guy who appeared to be crew supervisor asked me to buy him lunch and hinted to pay him bribe. I ignored him and continued working. Initially, I was going to relocate the gas meter but changed my mind when I understood it is expensive and tiresome.

I'm writing this on behalf of me and my family's experience; we had been behind on our bill and I totally am aware that we owed them money (hardships and other circumstances) however I didn't receive the termination notice on time so was not aware that a technician was coming to discontinue the gas service. I just got the notice yesterday. Well today 4/30/15 around 12:29 noon he showed up and I was not home, it was my sister in law who answered the door. He informed her that he was going to cut the gas if she didn't pay him by cash or check immediately. My sister in law being petite with a 14 month old baby asked him to please wait while she got in contact with my brother or mother. He replied screaming and being rude and loud he would give her 15 mins and left.

This is the second time I have encountered this company at two home locations. I would advise not using electronic notice or billing with Washington Gas. They will make the claim a notice was sent and then aggressively move to cut service off on Wednesday. When they cut service off on Wednesday, the State Corporation Commission has graciously given Washington Gas up to 3 business days to turn service back on. $85 turn-on fee plus another $85 dollar fee to expedite because they have timed your cut-off so that you will be without gas for as many as 6 days!

I received a bill with a $653.05 for delivery charges which they stated they did not bill me for 3 months ago. Contacted them & they said there was nothing they could do, Delmarva power handles their billing. Contacted Delmarva power [1/2 hour phone wait time]. They said they are not responsible for third party supply charges. There was no compromise & they were not happy when I canceled their services. There needs to be some accountability.

I called to disconnect my service as I was leaving the country for work. I also asked that my meter which is over 15 years old be replaced. I could not understand the person who was a representative for WG. I found his customer service "lingo" very scripted and very, very unhelpful. After 30 minutes with no clear understanding of what was going to be done, I asked to speak to a supervisor. I was placed on hold for quite some time. ** (at least that's the ID he gave me - who knows if it correct) came on the line and was so unhelpful with extremely poor customer service skills - and once again, I was placed into the "scripted jargon loop."

No problems until 2014. Should have been paying $190 every month but some WGL statements said $10 month.due. I paid every month as instructed.. In /Aug 2014 WGL demanded payment of $1,484.42 + if not paid. Better Business Bureau contacted them. WGL & I agreed. Continue Paying 9/-12/2014. Balance of 844.87 to be paid by 8/20/15.

On several occasions my experience with Washington Gas has been less than poor. Customer service sucks and I believe they reflect the thinking of the Board and the CEO. As a monopoly they show how high they are and how low we are as consumer and customer. They are the lowest non-friendly service company ever. They feed on each other and the result are extremely poor customer service. Why would they leave me waiting on the phone for over 40 minutes?

First I would like to say I feel Met-Ed was involved with Washington Electric to some degree. A man came to my home and told me he represented Met-Ed and was taking a survey. In actuality he was Washington Electric and after a 45-minute conversation, I signed a piece of paper stating the survey and had Washington Electric. Interesting enough, the man was dressed in Met-Ed clothing and had Met-Ed identification. Then I was contacted by Washington Electric and signed up for six months. The monthly rate was flex and it was fine until January of 2014 when York County was hit with a big power outage as were some other states, and my rate went from 7.0 kWh to 12.0 kWh for the time we were without power.

My wife and I have been trying to get a split meter for our generator for three weeks and not a single response from anyone. Today we called again and after getting the run around the market department, nothing was resolved. I later talked to tech **, alleged supervisor who wouldn't give me a number to call to voice our displeasure. I have never seen such a disregard for people's time and effort than displayed by your organization.

This is a detailed, documented account of an outrageously egregious bad business practice by Washington Gas. I've been cordial in my phone calls, overly patient, but I'm now at the end of any graciousness because this company doesn't deserve it, because they have so obviously abused my trust. Here's what happened, with no results at this point. As you will see, we're closing in on almost 6 months of waiting, phone calls & delay.

I had an appointment for Wash Gas to restore service to my home and I took the 1st available appointment which was 7 am - 8 am. The tech called at 6:54 a.m. and I was in the bathroom so I missed the call. The missed call said "No Caller ID" so I could not call the tech right back to tell him I was at home! I tried calling Wash Gas right back and there was NO possible way to inform the tech that I was at home AND available. I was LIVID, they could have called back, I confirmed the appointment last night. I AM PISSED!!! It is the morning of my appointment as I type this message; it is not even 7:30!!!

I own a duplex in DC, both units are equal to approximately 580 square feet each. Currently, I live in the upstairs unit with central air that runs (especially during winter time) for 30 days straight at roughly 79-83 degrees, on average 84 bucks a month. The downstairs unit has been VACANT FOR 30 DAYS but has had the thermostat at roughly 70-73 degrees without using ANY hot water... This costs me 134.00!!!!! Their justification was because the "hot water heater turns on and off so much during the winter months sir." Their solution was to "turn the temperature down."

I got a new home from builder on end of Aug. This property is for rent. So I turned air condition/heating off in this empty home. The only thing running is hot water heater. On Nov 1, my tenant moved in and I got Washington Gas final bill for 51 CCF total usage. At the same time, we got WSSC final bill for 0 water usage. I called Washington Gas couple of times, one supervisor simply hung after listened my explanation. Second supervisor offer me $25 waiver on activation fee if I pay the full bill. I said I want someone to investigate the meter reading, then he told me that $25 waiver is no longer available to for me and I still have to pay the full bill. In the afternoon (Nov 8), I went to this property and read the meter myself. It only shows 15 CCF (after 8 days tenant moved in)! How can I get 58 CCF reading on Oct 31?

I was scheduled for reconnect on October 31st, ALL HALLOWS EVE. I was told that a tech would be by 'tween the hours of noon - 5pm... Five o'clock pm came and went w/ no tech or no phone call. I called & connected with a Philippines call center. (I speak Tagalog but rep insisted on poor, understandable English.) Rep informed me someone would be by by 8pm...Mind you now IT IS Halloween so lil' ghost & goblins are ringing door bell, because my door was WIDE OPEN.....No tech. So I call today & they say they can schedule me for Monday 11/3. Huh? I said "what about yesterday? May I get reconnected today?" Rep "states" that tech came by & called twice, then said my phone wouldn't accept a blocked number. Then after asking for a supervisor, who informed me the dispatch center wouldn't "do me" today because tech came by last night & said I wasn't home...Huh? MY DOOR WAS WIDE OPEN....(excuse me, but) YOU LYING SACK OF ** (WGL company your csr reps & dispatch center SUX).

I am a disabled senior citizen with a very (and I do mean very) little monthly income. Because of whatever reason my gas bill got extremely high and I could see no light at the end of the tunnel. I either pay for medications and purchase food or pay my gas bill. I attempted to make a payment arrangement and the one customer service person told me that I should just move out. Bless her soul. Anyhow, I went to Greater Washington Urban League and the woman there was so very helpful and told me when I got home to call and arrange for them to come out and reconnect my gas. Well this lasted for about 2 months.

I purchased my home almost 2 years ago, and I was only given the option of using Washington Gas to heat my home. Well, everything seemed to be going ok, and I thought, "Wow, I'm really not spending much to heat my home - gas is SO much cheaper than electric heat." Now I know why. Last month, I paid my bills online, as I always do, and I noticed that my gas bill seemed really high, and it's summer. How could I have possibly used that much gas? I have always paid a little extra every month, thinking that it might help me on the next month's bill, but I never saw a bill go down, but I digress.

Due to not paying my timely Washington Gas adds deposits onto my account that range from $45 to $450 which continues to SPIKE my bills so high that it is a huge challenge to pay on time. When I addressed this with a customer service rep he put me on hold for 15 minutes. I further asked for a clarification as to why they charge different amounts at different times. The customer service rep stayed quiet and could not answer the question but to give the advice that I should pay on time. It is a catch 22... my usage $90, their deposit $450. Hmm. I could pay the $90 but now the $450 makes it difficult. Someone in government needs to launch an investigation into their business practices and how they charge their customers. They walk all over customers and the customers feel helpless.

The service at my home was disconnected on a Tuesday due to nonpayment of a $849 bill. I paid the bill and the reconnect charge on Thursday and was told I'd have to be at the property for a technician to come to reconnect the service. I was given a window of 7am-5pm the next day (Friday) for someone to arrive at my home. I stayed on the first floor of my home for most of the morning. I wanted to make sure I could see the truck. Plus I have dogs that bark whenever a stranger approaches. No one came to my door except the mail carrier who had a package for me to sign. I don't really know what made me call, but I called the service center and was told the tech had come at 8:15 am and no one answered the door. He claimed to have left a note. There was no note. I was then told no one would be able to service my house until Monday morning between 7-9. I had already taken this day off. Then I read several other complaints and their stories were identical to mine. The supervisor said she called and no dispatcher could help. She was going to try and get someone out to my house but it's now 3:30. I think Washington Gas is practicing deceptive business practices. She said they work until 8PM. I'm very frustrated.

I admit to have missed payments because the gas bill was very high and I was between jobs, however I was able to make a payment ($321.64) on Friday morning. The representative (ID:**) told me that there is nothing they can do until Monday. She offered me a 7am-5pm appointment window, and also said that the technician may call or may not call before coming. This would mean I would have to take off work the whole day. She said there's nothing she can do. I requested to speak to a supervisor/dispatch, she told that wasn't possible. I requested for different appointment window, she came back an appointment for Thursday the following week between 7am-12pm. The agent (Supervisor) said, "There is nothing I can do. We turn on gas on the weekends". I feel helpless because they are the only providers in town so they can continue to provide poor customer service without an ounce of remorse.

I paid my Washington gas bill to have the gas reconnected (I admit that I missed payments but the gas bill was very high). The representative told me that there would be a technician to my house on Monday so someone had to be home. I took time off work to have the gas turned back on, which cost me money. I called to find out the status of the technician and was told that the technician had already been to my house. This is not possible since I was sitting in my living room all day with the window open. No one approached my door, no one rang the doorbell, no one knocked on the door. There were no notes left. I told them that no one came but they informed me that there could not be another technician sent out until the next day. That means I will need to take another day off from work. You feel helpless because they are the only providers in town and you are held ransom to poor customer service. I am looking for another company.

The bill of WG is too high. There is not other alternative for the customers to have other suppliers. They got total control of the Gas business. That is not fair. Please is there anybody that can do something about this situation. Best regards.

My July bill went from $41 to $545.38. I could not verify why as the online account was unable to display my bill (or previous bills). I contacted Wash Gas and was told it was because I changed my gas supplier. And that caused my Budget plan to be cancelled. I was totally unaware that this would happen. My avg monthly bill over the past 3 years had been roughly $32 to $67 a month, so getting such a high bill did not make sense. The Wash Gas co could not explain. I feel helpless at such a turn of events and am powerless to do anything or even understand it.

I have been a patron of Washington Gas since 1999. Granted, my bill was past due, but the paper bill information (PDF) has not been available since they updated their web page. No paper bill, no PDF of a bill online, no disconnect warning, no phone message, and now, NO GAS since Thursday and they say it can't be restored until Monday. I have a small child and no hot water for bathing or cooking. I paid the hellacious bill and the reconnect fee and they say, "You should have called back after you paid the bill." Sadly, the representative didn't inform me of that.

In December 2013, my gas usage was $225.76. I traveled out of the country from December 31 thru January 23, 2014 and WG billed my gas usage at $255.89. In February 2014, my bill was $345.03 while March was $394.42, and so forth. WG continues to insinuate that my fire place is on which I have asked them to send someone for inspection since the fire place have not functioned since we moved into the property almost four years ago. They have refused to come to do actual reading of my bill when I am home so that I can make a note of the same numbers they use in preparing my bill. I am shopping for another company to take over my gas bill since my electricity is not with WG but with BGE. Please send someone to help me with Washington Gas.

My gas bill was too high - a small one-story house with basement - $150 for February and I was there for only half the time, plus I did not even cook. $116 for January. I called them, and they said I must have used the gas to heat the house as the weather was cold. I repeated that I didn't need a weather report and that I was only there half the month. I asked for someone to come and check the meter. They said they would send someone out between 7 AM and 5 PM tomorrow. That is some big window they give themselves! No business should be allowed bully their customers into waiting in their homes up to 12 hours for service. Richmond should impose fines on Washington Gas. This is an important quality of life issue.

In Sept. of 2013 I requested that my services be changed from WG&E because I did not save money as they professed I would. I found out that BG&E charges the consumer a fee for delivering the gas and electric to WG&E and I found myself owing Budget Billing this cost, although I never requested budget billing, and never needed it because I have not missed paying a bill in full. I made a second complaint on Jan 2014 to PSC and whoever put the answer together totally ignored my request and Washington Gas and Electric sent fraudulent verification that I wanted to continue my electric service.

The only reason I'm giving them two stars is because since they failed to sufficiently start the services in my name, I don't have a bill, so I can't really be angry about that. Before Dec 17, 2013 I needed to start service with them for my new apartment in Arlington, VA. I usually do all paperless billing, so I tried to manage the account online, but that failed and I had to call Customer Service. I got a confirmation number from them. Around this time, I also started service with Dominion Power.

I had to sell my house due to a death in the family. I had one more bill to pay to WGES for $113. We had signed a contract for my bills to be divided into equal monthly payments to even out high & low months. I was told I owed a 2nd $113... since billing is always a month behind. So, then, I was prepared to pay $226 for the 2 months. I received a third bill in the mail from WGES stating that I owed almost $600! They said that since I was moving from my house, I would now have to pay for my "Actual Usage" during the higher, winter months! This seems to be a violation of our contract to evenly distribute the usage fees.

I receive my bill electronically from Washington Gas. I am about to switch back to paper bills because the website is maddening. Here are the problems: The amount I am told to pay on the "pay your bill" page is not the same as shown on "view your bill." For at least the last 3 months, what I am instructed to pay is $5.00 greater than the amount on my bill. The website is slower and balkier than any other website I have encountered in paying bills electronically.

I decided to convert my heating system to Gas in Summer. I sent my application to Washington Gas in August 2013, after tons of phone calls, emails (they never returned them), WG put flags on our drive way and sent the utilities guy to mark our backyard in Nov! I thought WG were going to install the gas line soon, so I asked my heating company to remove the old system and install the gas furnace last week! Now everything has converted to gas in the house but there is no gas! I regret why I converted to gas now, WG customer service is terrible, they don't care about the customers at all. I'm really desperate, our house is like a fridge. Anybody can help me in this matter?

I agreed to have WGES provided me electricity via PEPCO at a fixed price to save money. Each time my service agreement would end I was offer to continue service from WGES. WGES said that I wanted to continue. I didn't have to do nothing for their current rate at that time. For at least two years I did nothing and continued to pay the WGES quoted prices, even while getting offers from other electricity suppliers with better rates.

Ever since Washington Gas outsourced their customer service, the level and quality of customer care has terribly declined. Their reps are not very helpful. They sound like they are reading from a script to give standard answers. Worst of all, they are very slow to respond as though they are fumbling to find the right answers. On a rare occasion, I got a rep who was US-based; somewhere in West VA., or so she says! Well, she did not have the hard accent as those from the Philippines, but she was no improvement as far as quick service.

I have called numerous times and each customer service rep I talk to, and we go over my bills and payments, and I keep making them realize that I had already paid the so-called deposit of $150 they require you to pay when you start up a service. For some reason, even after paying the deposit, they still try to charge me another $50. And every time I call them, none of them seem to help me. On my most recent bill, I still see the charge of $50, and now there is also a balance forward of $40.92. And NONE of them can seem to explain where that came from! Now that current bill also says that it is a Discontinuance Notice, meaning if I don't pay the full bill that includes the $50 and the $40.92, they will cut off my service! I have written a long letter explaining my situation, included a spreadsheet with my bills, questionable charges, payment and payment dates, and also statements from my bank to show that my payments went through. I am so frustrated, I swear, and I wish there was another gas company provider in the Fairfax area. :(

The end of April, I called Washington Gas (WG) to establish service at a new home I was to lease, effective May 1st. The WG rep told me they could not get anyone there on May 1st but could on May 2nd. That was the date the movers were moving in our personal belongings and I knew I would be there so I agreed to that date. May 2nd came and being busy as most people are when they are moving, it was after 4 pm when I realized they'd never shown up. I then received a call from WG to tell me the technician would be there the following day, May 3rd (Friday). They could not give me an exact time yet said I needed to be home all day but that the technician would call before they arrived, and they confirmed they had my correct number... the same one they were calling me on.

HORRIBLE CUSTOMER SERVICE. I had to pay $150 in fees because of a mistake that Washington Gas made, and after calling them for three months, making over 20 phone calls, and sending multiple emails to every customer service department in Washington Gas, they STILL WON'T fix their mistake.

Warning to all new residents: if you can find a rental or home without gas, I would suggest taking all of the negative reviews into account and avoid the need for having to use Washington gas (if that is possible). You need a minimum of two business days to get an appointment, they will give you a time-frame (0700-1200 or 1200-1700), but they will not show up on time. Then the support people will tell you that you were not confirmed for a particular time, but they could arrive anytime between 0700-1700. My suggestion is to get the appointment time in an email.

I was scheduled for Wash Gas to come out to my house today, 5/24. My schedule time was 12 to 5. I left work at 10am to make sure that I would be home. I waited and waited and no one came, so I decided to call them to see what the deal was and they told me that someone was here at 12:43. There is no way possible that anyone came here. The yard guy got here at 12:30 and I was cleaning out the garage with the door open. I know he couldn't have come during that time... This is a holiday weekend and I am very upset that no one can come back. I talked to a supervisor named Ben who could not tell me anything. Is this what Washington Gas does? They contract all their services out so they are not accountable for customer service?

I’m disgusted with the Washington Gas Company. I spoke with a rep from Washington Gas Co. (Meg) who processed my full payment to reconnect my services. After the transaction had been completed, I was informed that I had to wait the next day for service to be activated giving a window 7am-5pm; and someone needed to be present at home in order for the task to be completed. I requested to have a narrow window of arrival due to that I'm employed and would need a shorter time frame. The rep (Meg) stated that she couldn't honor it so I then went on and asked for a supervisor.

I will be moving into a property on 04/13/2013, a Saturday. Current owner is moving out on 04/12/2013, a Friday. On the said day, the doors will be wide open, and garage door will be open to facilitate the move. I called Washington Gas to switch the bill into my name, starting on Saturday, the 13th, whereby I will receive keys at 8 am. They refused, saying they can only switch bills Mon.-Fri. I offered to call them (since their "customer service" line is available on Saturday) and provide final meter reading, and this was not an option either.

Two months ago, I paid my bill ($120) as normal as I do every month. Two weeks later, I got a letter in the mail from Washington Gas stating that the $120 amount was rejected by my bank, and there was a $25 penalty for having this rejected. I went to my bank statement and saw that the $120 was taken out of my account as usual with no problem! I called Customer Service and told them this. They told me to fax over my bank statement. I did so, and circled the amount taken out. For some odd reason, they were unable to give me a contact name in Billing and a phone number to follow up with. They said they weren't "sure" who it would go to but to just fax it there.

We are installing a 27kw generator. Last week, Washington Gas told us their share of the cost would be $2,500. This week they claim it's $4,355. They refused to explain why the cost has escalated. When I asked for a cost breakdown, the woman told me they don't provide that information. I did some research on their web page. I found she wasn't exactly telling me the truth. There was a complicated formula to determine costs of service extensions like ours. The formula includes many factors and some average costs and past usage averages in our area. The problem is there are very, very few liquid-cooled generators which have longer life cycles and operate far more efficiently. I seriously doubt that was taken into consideration. We are investigating our options.

I wanted to cancel a payment that was pending to be paid in 2 1/2 week and pay it earlier. There is nowhere to allow you to cancel a pending payment even though there are instructions as to how to cancel. Since their customer service has contracted out to another country, it has become difficult to explain or get an explanation on your account. These reps just know how to tell you what your balance is but are unable to go into details or explanations. It's very frustrating to even call.

I'm signed up to have my gas bill automatically deducted from my checking account. Only the amount due is an authorized deduction. On 1/23/2013, Washington Gas reached into my account and got what was due. But that wasn't enough. They reached into my account again on 1/29/2013 and took the same amount again. Of course, I was unaware of the second payment until I checked my account today. I immediately called Washington Gas and requested my money back. They acted like I cursed them and it was no big deal that they took money out of my account that they were not authorized to do. Their response is that they would give me my money back, but it would take 3-4 weeks. What? I don't understand why they can't just reverse it. This appears to be fraud. They took my money and are now keeping me from earning interest on it. It's my money and I can't get it back immediately. Why? It didn't take them 3-4 weeks to take a second payment.

We need to activate the gas in our house in Gainesville, Virginia. The house is vacant right now, and we live in New Jersey. The Washington Gas rule says that someone needs to be there at the house between 9:00AM to 5:00PM. In this cold weather without heat, how can somebody be in the house? This itself is ridiculous in this age of text alerts, email and mobile phone. But anyway, I asked my friend (who lives at 35 minutes distance) to be on call and come to our house when asked. I also called Washington Gas to inform me when they plan to reach the house. The Washington Gas installer, Franklin, called me at 12 noon and gave me a 20-minute window to have someone there to activate gas service.

I called to have my gas restored. I followed all steps given by the representative. However, when it came time to have my gas restored, I was given a 10-hour window to be available (7am-5pm). As unreasonable as this was, I abided. As 5pm approached, I called to follow-up on the technician’s whereabouts. They informed me that he had already came! I was livid. No one called. No one came and they were unwilling to send someone else or even appear to be empathetic, compassionate, or negotiable. Their only solution was to reschedule the following day for another 10hr window. Realistically, most people do not have the luxury of being able to take off multiple times consecutively. When I asked could he call when he was en route, they told me they could not guarantee that. That is appalling. I am writing a letter to my congressman because this is unacceptable by all means!

I have had the worst experience with Washington Gas. I was given an all-day appointment to have my gas turned on. I requested a courtesy call as I work 2 blocks away from my home. Needless to say I did not receive a call and arrived at my home 5 minutes too late. I phoned to reschedule my appointment and took off from work the following day to make sure I was home. Also, another technician was at my home and a colleague came by as well. Around 4:35 pm (I was told the technician would arrive between 7am -4pm) I phoned Washington Gas to receive an update on when the technician would arrive and I was told I missed the technician. My front door was open all afternoon, there were 3 people in my home and I did not receive any type of notice in the door saying I missed the appointment and Washington Gas refused to send someone out! If there were another service provider in the area I would certainly choose them over Washington Gas! The best Washington Gas could offer was to send a technician on another day between 7am and 4pm. I informed them I have 3 small children in the home but it didn't matter.

Nominate Washington Gas for Worst Gas Company in USA - I have taken time off of work to sit in my house to have a Washington Gas service man come turn on my gas. It has been over 6 hours and counting. I scheduled someone to turn on my pilot light today and I'll have to pay them $125 for the service call. If Washington Gas doesn't arrive in the next few minutes, I'll be out $125 and will have to pay them again and work time. It's time to drive Washington Gas out of town! Let's organize!

My service was disconnected on Monday evening, so I called to make a payment and was told that because the payment would not take effect until Tuesday, my reconnection could not be scheduled until Wednesday, which is ridiculous (why would it take so long?) but whatever. I take off of work and nobody shows up, calls, or knocks on the door; but when I open the door, there is a yellow slip saying someone came to restore my service (untrue). I call the obviously outsourced customer service to get a tech to come because at 3:30, he keeps putting me on hold, only to come back and say I have to wait till Thursday (which means I have to take off work again to wait for this phantom technician to appear). So not only do I have to miss work twice, but when I asked to speak with a supervisor, I was told they all were busy. What a joke! We need other options for our gas company (Washington Gas), and the customer service is the worst ever.

I moved about 16 months ago from one house in Gaithersburg, MD to another house in Gaithersburg, MD. In my prior residence, I had a Washington Gas bill that had no problems. When I set up the service for my new residence, they put two names on the account, neither which is me. One of them is close, only off by about 6 letters, but still wrong. They refused to correct the names on the account because they are saying that I am the secondary person on the account. The first person doesn't even exist! They won't listen to any kind of logic. I've asked them to review my old account. I've asked them to look at the payments that are received paid by my checks. There appears to be nothing I can do, except take a day off of work to drive a great distance to one of their service centers.

They are overcharging me three times more than last year. I am a single guy leaving in a town house. In the summer, my average bill was $30 last year. This year, it is over $90. When I called them to ask about this, they simply ignored my questions and dismissed my request for actual technician to come to my house to look at the meter. They also screwed up my billing and meter reading a few months ago and now, they just write any number that they want to charge me with some ridiculous rates. I filed a complaint to State Corporate Commission already and planning to file a complaint to Better Business Bureau but I don't know if I can do anything.

I signed up for services with Washington Gas Energy Services to use wind power for my electric. It is claimed I checked a box to be placed on a budget in 2010. Two years later, I am told there is an overage on the budget of $2,000+. When I questioned why I wasn't told for two years, I was informed there wasn't enough room on the bill because I pay it two days late every month. I pay it on my pay date and paid what I was billed. I have a masters plus and never would have figured out I was over budget by $2,000. I need some assistance with them.

We just moved in last Friday and all seemed fine. I went to cook last night and the oven wouldn't work (no gas). It had been receiving gas until then. I called the company this morning and the best they could do is set up an appointment between 12-5PM. I told them that seemed absurd, could they at least call in advance and I would then take the Metro home from work. I got a call at 0900 from the technician, saying he was at the house. I told him it would take 30 minutes to get there and he said he'd go to another call and be back in 30 minutes. I have sat here now over 3+ hours, called the company twice to complain and when asked to speak to their supervisor, both times busy and no call back. It's horrible taking a day of vacation to sit and twiddle my thumbs while they have no idea when it might get addressed. If there were any competition in this area, I would switch in a heartbeat. Terrible service!

I swear half the time I go, the Washington Gas site is down preventing me from paying. However, the people that call me to harass me about paying seem to work just fine and do so with regularity. The idea that, in this day and age, you can't keep your ecommerce stuff running defies belief. Go hire some college kid and he'll do a better job than whatever monkeys are supposed to be keeping the lights on there now. Until you've figured out running a Business 101, stop calling me asking when I'm going to pay. I'll pay when you provide the service I'm paying for.

I am renting this unit. The gas bill since I moved in (12.10.2012 - last statement) has been around $15. The gas is for heating and heating water. As winter goes away, the usage of gas has been reducing and I never turned on heater to warm air since April, and the only purpose of gas was to heat water. The usage of heated water was about the same as before. Today, I received a bill from Washington Gas Company and found they charge me $901.12. This amount is almost the same that amount of the entire building which has 12 units. Did I provide gas for the entire units? I am beyond angry.

Without showing the courtesy of scheduling a visit to my home, Washington Gas sent a technician to do maintenance on our house. Because they couldn't bother showing us that simple courtesy, no one was home at the time of service. I had to call to arrange a return visit for someone to hook up my appliances. I was told that I had to wait in my house for the next 2.5 hours (I called customer service around 5:15pm and was told someone would be at my house by 8pm, and I had to wait in the house because the technician "might" call before arriving).

I called three weeks before the moving day to have the gas turned on in the home I was moving into. A week after moving in, I had people over only to find out that there was no gas and we could not use the oven, which was incredibly embarrassing. When I called, the woman was dismissive and told me that it was the appliance, even though I knew it was the gas. She would not help me. I then tested my other gas appliances and confirmed it was the gas.

I requested a new account from Washington Gas for my house since the old account was under both my name and my ex-wife's name. Since we got divorced, I took over every thing, so I wanted to have one only in my name and since they started transferring unpaid balances from her different address and account into my account, I provided the proper documents to show I'm not responsible for that. They promised to credit me back my money (since I was on auto pay and i already paid that bill).

I recently made a payment to have my gas reactivated and for three days now, Washington Gas has failed to do so. When I first made my payment over the phone, they said no one had to be home and they will take care of it. When I came home from work, there was a notice on my door. I called the following day and asked if someone can call me thirty minutes in advance so I can take leave from work to meet them there. The supervisor assured me that they would and behold, they did not.

Need Competition in the Washington Area gas market: I have been a customer of Washington Gas for nearly 20 years always paying my bills on time. I recently started a business and the utility bills for my business originally came to my residence but after I engaged an accountant, we had the mail reroute them to their office. Unfortunately, my residential bills went as well and for a time it was confusing and my residential bills were paid late. I got it straightened out but then Washington Gas slapped me with a $405 deposit or else we'll turn off your gas service notice.

I moved to Overland Gardens some 5 years ago. I moved out in September of 2009 and called and asked them to cut the gas off. I received a bill for $90.00 dollars in New York. Now, they have sent a bill for $460.00 and I am not paying it. If I owed it, I would. But it's not my bill.

When I first moved in my home in 2008, I had a non-working gas light in my front yard. It took me almost an entire year of daily harassment to get them out here to remove it. I worried about the light leaking gas and it looked awful! It took the technicians all of 20 minutes to get the work done. I already dislike Washington Gas.

I called Washington Gas on 06 Aug 2011 when I moved into my new apartment. The meter reader showed up on 17 Aug 2011. I came home early from work and was there when he showed up (I had to ask my landlord where the meters were - in the front hall closet by the front door). Apparently, the meter reader made a notation that I wasn't home and my account was never opened.

We were assaulted by an employee of this company with a wrench while he was standing behind out chain link fence where we keep our dog. The guy was here for all of 2 minutes and did not allow me the opportunity to put my little dog away before he pulled a wrench. Realized that he messed up and jumped back in his truck and drove away. We have been calling Washington Gas all day. We have been told to wait. We have been told someone would be here by 3 then by 4, after that I was just told to wait. So here I sit waiting. I have been on the phone with them since 10 this morning. I have lost time working. I have a headache and I have never felt so insulted in my life. It took us 3 months to save the money to get the service back on and the deposit and the reconnection fee all of which we paid. This is what we get in return.

Washington Gas is a very renowned gas company over the Metropolitan area. They service many people, and in return, receive a nice sum of money. But one thing they lack is one-on-one service with their customers. I have been with Washington Gas for almost eleven years and not once had a problem until now. This one issue became a long periodical that started three months and is still printing. It started with this year's early winter in August. The temperature started to drop so I decided that it's time to turn the gas on in my house. Who doesn't like warm showers and stove cooked meals? The technician arrived to turn on the gas valve. He came upon a problem and was not able to turn the valve at all. In fact, he couldn't even get the valve key on it. He called the main office and they called DNT, digging and tunneling. To my knowledge, DNT did not arrive at all. Disappointment number one.

I called Monday (11/14/11) for service to be turned on and I was told that no one could come until 11/16/11 7am-12 noon. Good thing we were having mild weather so I took it in stride. 11/16/11 12:30pm, I'm calling customer service and they said that the tech received an emergency call and when a tech would be available to turn on my service. What would happen to me if the weather was cold and snowing? Do they leave people stranded then also? It's November and getting colder.

The technician never showed up at my apartment, never called and claimed he did. They won't come back out for the entire weekend.

Washington Gas told me a serviceman would be out to my address to turn on my gas but no one showed up or knocked on my door. I waited and waited, but no serviceman came. I called the gas company and they told me a serviceman arrived at 11:28am, the time I was looking for the serviceman. No one arrived.

Since 09/2007, I have paid my bills to Washington Gas (WG) electronically through Bank of America's (BOA's) e-bill program. WG automatically takes the money from my account a few days after an e-bill has been generated and posted to my bank account. On June 7th, 2011, WG took $4,696.48 dollars from my account. I tried calling them to have them return my money. On June 11th, I gave birth to my baby and on the 13th, they had cut my gas off.

Washington Gas has repeatedly been saying they are going to cut off my gas because of being late on my bill (I've been out of work for over a year). I had called them and asked to be setup on budget billing, but they said no twice. I asked to be be put on email billing because I never seem to get my statements on time and they keep taking me off. So I average about $1200 in gas a year and have a zero balance on my account. I only missed one payment this year but doubled my following month when I realized it. Now, they want me to pay $405 deposit and if not, they will turn off my gas just as the cold season is starting. Where do we go for help on a company like this? I had to talk to 3 managers and not getting anywhere with them. They know that there are no other companies for us to go to for gas.

I relocated to the district after living four years overseas in South Africa on international assignment with a non-profit organization. I scheduled services to be connected at my property on October 6th, and was told that the service would be connected between 7AM and noon the following day. As promised, on the following day, someone called from outside and said that they didn't know where the meter room was in the building. When I went to collect the man downstairs, I showed him the meter room, which was locked. Within a few minutes, I called my building front desk and learned that the key needed to be signed out by the utility agent, and proceeded to obtain it.

I signed up for Auto Pay for my gas bill. Due to a security issue with my bank, I had to close my checking account and open a new account at another banking institution. I immediately notified Washington Gas, who did in fact change the information in their records to reflect our new bank account, as I could clearly see the correct account when I went to their online payment site. However, the system continued to debit my old checking account. This led to massive bounced check fees and nonpayment of our gas bill. Before I could figure out what was happening, I had amassed over $800 in unpaid gas charges.

Washington Gas Energy Services called my 91-year-old father that has dementia and talked him into signing up for one year a blanket bill plan for $105.00 per month. Washington Gas Energy Services is NOT Washington Gas Maryland Utility Company, they made him believe that he would not be able to afford his heat unless he signed up. After my father went into the hospital, I was closing out his bills and noticed repetitious amount on the heat bill. They sent me the contract and said that my father signed up for one year. His average billing charged per month is usually $30.00 but now he was paying almost $70.00 over for his heat. I had to continue paying these outrageous bills. They would not cancel the contract. The only way I could stop them from sending me bills was to cut the heat off and cancel the meter. They said they automatically renew unless the customer cancels. I believe that they do not adequately disclose to consumers that they are auto-billed unless they cancel.

We had our gas shut for non-payment on Tuesday. We paid the bill on Wednesday. They said they'd be out to turn it back on Friday between 7-5. The guy came at 7:50 and did not call nor did he ring our doorbell. Our dogs did not bark, which they always do when someone rings our doorbell. We are in a three-story townhome and can not hear a knock on our door from the basement all the way upstairs. Common sense on the technician's part should have thought, "Hey the car is in the driveway, windows are open, hmm someone is home. Perhaps I should make a courtesy call to say I am here because maybe, just maybe, they can't hear my light tapping on the front door that's at the BASEMENT!" But no, he put a note on our door and just left.

The last time that I received a bill from Washington Gas was February 2010. Every bill after February 2010 came to me with no payment due. I called Washington Gas and explained to them that I had not received a bill in over a year. The customer service representative told me that my meter was broken and that someone would be at my house to fix it. The person that was sent to repair the meter "accidentally" cut off my gas. The person that cut off the gas left a card on my door explaining what happened and that I would have to call to have someone else to turn my gas back on. It was explained to me that the person who repaired or replaced the meter was a contractor and an actual Washington Gas employee would have to turn it back on. As of this date Monday, July 11, 2011, I still have not received a bill from Washington Gas Company. I have had approximately a year and a half with no bill. What should I do?

Well my service was disconnected. Called to pay bill and got the run around. Pay my bill on Friday and they told me that I cannot get it back on till Monday. I think that is crazy. I have a new baby and I have to wait 3 days to give my baby a bath and no hot water and no stove to cook food for other children all because they don't wanna sent someone out same day. The staff is bad, don't know what they are doing or talking about and when asked to speak to supervisor was on hold for 45 minutes.

This is the second letter to you guys asking for help for the above company. They charged me $1286.26 for an adjusted underpayment for a ** year. I have a small apartment and at most, the bill is $65.00 in the cold season. I have lived here for three years and now, Washington Gas says I have been underpaying due to their meter reading. I have always paid on time with Washington Gas in full every month. Am I supposed to pay this undercharge because of their mistake?

On Wednesday, March 29, I called Washington gas because I received a final bill. I explain to them that I didn't requested to be canceled. I live here and I am not moving and they told me that a guy called Joel requested my cancellation of gas service. They said they will fix the error and wouldn't interred my service. How can someone besides me cancel my service?

This company is charging us a deposit fee of $440 for the second time in a year. We admit to paying late, and have included late fees with our last payment. But how many times can a utility company charge a "deposit" to a customer? We have had this account active for about 20 years!

Washington Gas Account Number: **

I signed my lease to move in my apartment on Nov. 5th and I have not been able to really stay in my apartment as of today's date (Nov. 15th) due to the fact that the Washington gas technicians are lazy and impatient. I have scheduled for them to come out on three occasions and still nothing as far as turning the gas on. The first time they never showed up, the second time, the key to the room was being used by another technician, and the third time, the gas technician did not have his I.D. on him to verify that he works for the gas company.

This company called Washington Gas is stealing hard working people's money and nobody can defend us from them. Two days before I moved from Woodbridge to Sterling, VA , I did call them to start a new service and I asked if I am qualified for the budget plan. The representative told me that I am and the monthly payment will be around 30 dollars a month since this is just an apartment with a water heater for domestic and heating use. Well at the end of the month, I received a bill for 65 dollars and 120 dollars additional for security deposit.

WGES hit my BGE account with a $420 cancellation fee. Apparently, their contract provides an automatic renewal if you do cancel within a 45 day period at or near the end of a 2-year contract. I contacted WGES and they graciously agreed to credit a portion of the termination fee if I re-signed for a new 2-year contract with WGES. I asked to have the contract automatically end at the end of the two years. WGES refused my request. I have calendered the 45 day cancellation period in 2012. This is an extremely anti-consumer practice that severely limits consumer choice and places an unreasonable burden on busy consumers to protect themselves. I am offended by their business practices even if their lawyers have blessed, their conduct as legal.

I filed bankruptcy in April of 2006 and included Washington Gas in the bankruptcy. I closed my Washington Gas account and moved to Woodbridge, VA. I live in Woodbridge for three years and moved back to MD. I started renting a house in February 2009 and had to get the utilities on. I got the gas turned on with Washington Gas and had to pay a $150 deposit. After a year of living in the house, Washington Gas sent me an outstanding bill for $500 from the address I lived in 2006.

We have a furnace problem, and they did respond quickly to shut off the gas on a Friday evening, but once the problem was diagnosed, they would not schedule to turn it on before Monday. The temperature is dropping into the teens or twenties outside and it is windy, at least 10 inches of snow is expected, and our gas/heat will be off for the whole weekend. This is unacceptable.

Unfortunately, as of this writing (5:21 pm), I am still waiting for the people to check on a gas leak which we have reported at 7:30 am today. The answer we got every time we follow up at least 4X was: the people are en route. Please help me define these words. What is the meaning of en route? Why can't they be honest when they can send people to check on a complaint? I turned off my heat for fear of something that will happen. The temp is 39 degrees to be exact. I would hope that there is another company to compete with this extremely poor gas provider. I agree with all the complaints I read. They don't care about the quality of their service because we are stuck with them. They can live with poor service because we have no choice but to suck up their extremely poor service. If there is another word to describe how awful their service is, let us add one in the dictionary. I am tired of complaining, but this time is the worst experience I've ever had - that is an understatement.