SoCalGas Reviews

I have been living in the same location for 7 years. The first 2 years the gas bill averaged $18-30 monthly, until a few years ago I noticed a slight increase ($75 bill). I called SoCal Gas and was told I no longer receive the CARE program. (To call LIHEAP.) Approximately 3 years ago, I noticed the bills weren't coming on a consistent cycle, I'd have to call to avoid disconnection.

First I would like to say their customer service is terrible, and they do nothing to try and help make their service better. Another thing is that their website is down half the time and very hard to get to anything and understand, if you have a past due bill and your service is shut off, it doesn't give you right price to pay. And when I called to get my service back on after I paid my bill right away they said it would take a week. Another thing I was not receiving emails or any notice that my bill was past due, until my service was shut off. I'm going to call the Public Commission to make a complaint and I highly recommend everyone else does so that we can help each receive better service, the number to call is 1-800-649-7570. Let's get better service

I received an estimated bill from SoCalGas for my monthly usage indicating I had used 171 therms in the amount of $235.71 and that I was over the baseline by 122 therms. The bill indicated an Over Baseline fee of $145.93 because I was only allowed to use 49 therms and my estimated bill stated a current reading of 209 therms with a previous reading of 044 therms. I read my gas meter that showed a reading of 157 indicating I was overbilled by 52 therms. I'm sure I am not the only customer that is the victim of consumer fraud by SoCalGas Company to help pay for their Porter Ranch toxic disposal.

Two days ago they shut off our gas after I missed a payment (yes, my fault, but I'd had a credit on the books with them for five months). I made the payment within one hour. Gas won't be turned on for a week. I have been a customer for almost 30 years with no prior mistakes. Five people, no hot water, no stove, for a week. CPUC doesn't regulate them since they are not a privately-owned company, though I filed a complaint anyway. How can they be allowed to do this with an basic utility?! Conveniently, their website is down or I'd attach my bill to this complaint; it's been down for almost three days (socalgas.com).

The customer service is awful, website poorly designed, not friendly. I thought I have had set up the automatic payment, but it was not, they just stored my CC information apparently for no reason. So I got the service cut and paid it. Called for the reconnection, the call took forever to go through and when I finally got to talk to someone they scheduled me 4 days later. They failed to access for another outside reasons and the installer doesn't have phone or a way to communicate with the dispatch and ask to contact the customer, so they left, adding more days. Lack of communication, common sense on a company and show no respect for customers.

Unfortunately our gas service was disconnected for 74.00, so we paid it, and stay home all day to watch the service man drive out the driveway. The operator told me that the service men didn't have a phone to call when he was here, so I waited for him, and waited. Finally I get a call from SEMPRA ENERGY **, and Los Angeles number. I live in a 909 area code, so I didn't answer the # and figured I call the # BACK, and it was a SoCalGas #. Why couldn't they send the tech a note on his handheld to let him know I was there. Then they said they couldn't contact him. So the only thing they could do is schedule me a week out. I had to talk to a supervisor to get them to come out tomorrow. I guess we have to take what we get from these guys. I didn't vote to close Porter Ranch, heck I even work for you on major projects for years. TREATED ME BETTER ON THE JOB... SERVICE RECONNECT SUCKS, AND DISPATCH TOO.

Service after payment: My first complaint is that when the service person came out to turn my service off he did ring the door bell in order that I could have paid. This was have prevented me from being with service for over a week and them having to come back. My next complaint is that I paid my bill the same day it was turned off. I guess this is SoCalGas way of punishing customers for forgetting or not having the money. I inadvertently looked at my prior Payment day and thought I had until the 21st rather than the 17th. If their goal is to punish and inconvenience customers then congratulations. I hope I am not paying for this week. My service has been off. To top it off I am told that on top of my service not being turned on for a week in the heart of winter, I am told it will be a service call an all day call from approximately 7 am to 8:30 pm. I have had services for over 40 years.

I had a series of unfortunate events the past few months and forgot to pay this bill. I paid the full amount before 3:30 the day of disconnect and was told I would not be able to be reconnected for a week, then was told someone would be out Saturday. I understand this was my fault but gas is a necessity and I am scheduled to be out for the day Saturday. I have read a number of complaints and this seems to be a common problem. They had plenty of people to disconnect service but not enough to reconnect.

I called in to report a leak around my gas meter. HERNANDEZ at the gas company tells me they shut my gas off for nonpayment. I didn't even know it was shut off. Come to find out that the dude who shut my meter off broke the main line to my meter. I pay my bill and remind the idiot why I was calling to begin with. She states "not her problem," "I should have paid my bill" the soonest she can have someone out is 8 days later.

I paid my bill early in the morning. In the afternoon a guy comes to the house and shuts off the gas. I called SoCalGas and asked them why they turned off my gas when a payment was made. They said "even though you made a payment you were still on the disconnection list." I told them they need to go back and turn it on. They wanted more money. Wouldn't even answer my questions until I paid. Paid the additional money and now I have to wait 7 days before anyone could go out. And they give me an all day appointment. 8 am to 8 pm. How is a family of five to take showers, eat, and stay warm.

Have SoCalGas on automatic payments for 8 years. For some reason in THEIR system the payment didn't go through. WITHOUT WARNING the guy shows up on Friday 4.30pm to shut it off. I pay the $500 immediately through the phone. But to reconnect... SoCalGas will take 8 days! I have a baby and an elder in the house. Ridiculous.

Total Crap! Never received a bill. Got turned off. Understandable. Call to reconnect and get an appointment 9 DAYS out. All day appointment. 8 am to 8 pm, or later. Guy shows up at 2:30 pm. My day is shot. Tyvm, SoCalGas. You set the customer service bar so low that an ant can't crawl under it. Great Job!!

I have been a SoCalGas customer for 30 years with a spotless record. Last month I started receiving BILLS at my home addressed to person I did not know. I marked them "return to sender" with clear details and they continued to appear in my mailbox. I then took to the phone to rectify this problem. AMAZING DISCOVERY!!! In following phone tree instructions I learn after all these years, SoCalGas Does not recognize ANY of my phone Numbers. Nor do they recognize my Account Number! Nor do they recognize that they provide service at my HOME... But their bills get to me and are PAID ON TIME each and every month! My EMAILS GO UNANSWERED! What is up here? What REGULATOR AGENCY do I complain to???? Grateful for any insight or advice you can offer!

I have been a SoCal gas customer for more than 3 years now. I have also lived in the same building for the entire duration I was a customer. I have never had a bill over $20 in the summer and maybe over $30 in the winter. So I am sure everyone can understand my genuine concern when I suddenly had a bill for $80 albeit in October. I hadn't turned on the heat and I had a lower bill when I had house guests a month before. I call the Gas company and express my concern. They send a person to test connections in my apartment 2 weeks later. The guy just showed tested the stove, gas heater and meter and claimed there was no 'leak'. I was provided no paperwork or documentation to even indicate what was done.

I am a social worker at a hospital. We have an elderly (over 90 years old) patient in house, so I decided to call utilities to make sure none are disconnected. I am aware that there are regulations that prohibit disconnecting utilities under certain circumstances, mostly having to do with illness and disability. I politely explained the situation to Mr. **, who advised me with a snicker/snort that there are no laws that prevent the Gas Company from disconnecting. I, still politely, begged to differ with him and so advised him. Another guffaw, along with the comment, "I don't practice law." Really? I guess the question is whether there will be any repercussions if they do violate city regulations? If not, I guess they can continue to laugh in people's faces. Sad. Really sad.

My gas was shut off when I mistakenly forgot to pay my bill. I went online and paid the amount that was "past due" and then I called to get it turned back on. I was rudely told that the earliest appointment to get the gas turned on would be 10 days! I called again, hoping someone else would be nicer and get me an appointment earlier, but it was now 12 days. The woman was getting such satisfaction by saying, "That's the policy." I explained that I have 4 young children, and one needs special medication that needs to be heated in boiling water, but the representative at SoCal Gas could care less. She firmly said "no exceptions."

My gas was turned off for non payment on December 1st. I paid it immediately and set up the reconnection date. They told me the earliest would be the 8th! I was dumbfounded! To say the least... I didn't think legally they can make you wait a week to have hot water in your home? I understand I neglected to pay my bill, but, I thought it would've been a day to maybe 3? But, a whole week? Is that legal? Seriously is it?

Just spoke with the rudest supervisor at SoCal Gas Company, Mr. ** (if that is his real name). We had work done at our home last month that required disconnecting gas. The technician was too lazy to check if the central heater was reconnected properly, so he simply wrote notes that he was unable to get to the unit, with bunch of made up excuses. He omitted telling me that, when he had me sign the work payment receipt in order to collect $80.00 for 5 minutes he spent at our home. I have explained all this to the above mentioned Mr. **, emphasizing the fact that this is a problem caused by their technician, and also mentioning that my child is home sick, and asked for rushed service. Not only I did not receive even one apology word, I was harshly told to deal with it until they have people FREE to come and fix their problem, no sooner then 10 days!!!

It does not matter how long the bill was past due or the timeframe given to pay the bill and the circumstances around. That is not the issue. The issue is with the Southern California Gas company once your account has been paid not how long they waited. Everyone in their life has come into financial hardships so to judge another based on their ability to pay is wrong. The issue is once payment has successfully been confirmed why does SoCal Gas have such a long wait time to restore service? The gas company is a necessity to a household especially with children in order to function properly.

This company has more problems than I knew they had... I'm a disabled, **, senior, living in Downey for 12 yrs now. I've had Socal Gas for at least 23 yrs now and I must admit, this is my very first negative experience and my first time ever having my service disconnected. Scheduled my reconnection for tomorrow, between 7am - 8pm, no problem. Well, I get a call and I have to cancel, no problem. Mrs. ** changes my appointment time for today, great! I actually sat here all day. Then around 2 or 3 pm, I receive a call from a lady, a rude, hyperactive lady at that! She never identified herself, she wanted to know where her tech could park.

Well I've been a SoCal gas customer 8 years, I've never had any issues before today. Today however I find out my service has been shut off. I realize my scheduled auto bill pay (that I've used every month before this), didn't go through for whatever reason, and didn't pay the bill this round. I go to pay the bill (which miraculously doubled) and call to restore service. I was told that my service could be turned on sometime Nov 7th (if I wanted a half day time slot) or could be turned on Nov 4th (choosing the all day 7am-8pm "although might be later than 8pm" time slot). I asked if this was the earliest available appointment, especially considering that this "service disruption" came at no fault of my own, and I had bill pay with my debit card and bank account info registered, and this happened due to SoCal Gas's mistake.

I've lived in two major cities and dealt with number of utilities and internet companies with bad customer service. None of them, NONE of them even come close to the level of horrendous, useless "customer service" I got From Southern California Gasoline Company. They call themselves SoCal Gas so they sound cutesy when they're ruthlessly destroying the environment. But when they're not doing that, they're busy ruthlessly exploiting their hard working customers.

My husband recently became incapacitated in certain areas such as driving, speaking on the phone and other things due to an AVM. I am hearing impaired and I have to take over all of the business dealings with creditors. SoCalGas has threatened to shut off our gas ONE DAY before payday. We originally were set to pay it off completely this past Wed but my husband was rushed to the hospital with this AVM and paying SoCalGas was forgotten. I have tried to contact them to no avail. SoCalGas has NO email address by which I can communicate with them.

I made a mistake after moving and didn't set up auto bill pay and then had to leave town. Came back, gas was off with a notice. Quickly paid bill and set up auto bill pay. Then they tell me I can't get service back until the end of the month! I mean come on. Since they have no competitors, not sure what to call this but crony capitalism I guess. Can't switch to someone else. And they need to maximize profit so they won't hire more people of course. Not a fan of monopolies and this is one example.

Just like so many other people on this site I have received a bill that has doubled or tripled. Out of nowhere. The gas company cannot really explain why this gas hike has happened. Also I received the bill and the disconnection notice pending. I paid the pending disconnection notice on Southern California Gas site in full. It indicated that the payment was scheduled 2 to 3 days later. Well...six days later they disconnected my gas service. I call to find out what was going on and they told me it was because I paid my bill after the due date. I explained to them that I paid the bill when I received the pending disconnection notice prior to the disconnection date and their system was set up to take the money out 2-3 days days later. That is how their site is set up and out of my control but I paid on time, which has nothing to do with me making my payment on time.

On Wednesday the Gas Company disconnected my gas because had not pay, immediately the bill was pay with the debit and was told to call the Gas Co to have it connected. They set for connection for Tuesday 8/16/2016 meaning no gas for the apartment from 8/10/2016 total of 7 days with no hot water or able to cook for the family. I call them and stated to me this was the only day available and could not connect the gas. They are good in getting their money but not able to provide the service. Had this been a home in Bel Air, Beverly HILL OR WEST Hollywood they respond immediately but if you're a majority they practice redial profile.

We have recently moved to an apartment, so we had to have our gas turned on. The letter from the company said that in order to activate service, we had to show them 2 identities, whether in person or by fax. As we were willing to pay extra 40 bucks for Uber to go to Santa Ana with a baby to show our passports, we sent them a fax. They said it would take 5 days to see whether they have the fax. Then we got a letter that if we won't show our IDs they would cut off hot water.

Our gas was disconnected on Friday, July 22nd and I called the same day before noon to pay the bill in full. The statement said $87.87 but when I called, they said 150 dollars plus 16 dollars of reconnection fee. I paid, expecting to go home to hot water and stove access. Today is July 25, and I am still without gas. I called to see what’s taking so long, and they informed me they will be unable to schedule a technician until August 1st. That's 10 days without access to hot water, cooking or laundry. The bill had been paid in full and was taken out of my account within minutes, but the service has not been received for 4 days now.

I moved into a new place in Manhattan Beach and immediately called for service. It's a 10 day wait! No hot water, stove, etc. Ridiculous! And a very rude customer service agent, as well. Sorry to give them 1 star. They don't deserve any.

SoCal came back out because Eric called, unable to believe there was an issue, and him covering himself. The issue with the gas was that it was emitting excessive fumes not from the stove, which was minor compared to the fumes from the heater in my living space. This second guy that came actually checked the gas line. However he wanted me to sign something saying "I declined to have the heater turned on" (IT WAS TURNED OFF BY HIM BECAUSE OF THE GAS FUMES EMITTING FROM THE HEATER), without him first writing down and admitting that the gas was on the entire 4 months I have been living here and emitting gas from a leak. "I can't write that down." was his response when I asked him to write down what actually happened and his discovery on checking the gas line that a leak did exist. He ignored that in favor of saying I simply declined SoCal service.

I had my gas service disconnected. I admit I was at fault, I let the bill go and lost track of the last time I paid it. I didn't realize it was so late. It was $90 when they disconnected the gas. I paid it within a couple hours of the disconnection. SoCalGas could not reconnect the utility for one week. It was disconnected on June 13th and it will be reconnected June 20th. I was told it can take as long as 10 days to get a technician scheduled. This is ridiculous. It's been a hardship on me in a two person household. I can't imagine what a nightmare it would be for a family to wait 7 to 10 days to have their gas reconnected. SoCalGas should be able to complete orders within 48 - 72 hours. They are providing substandard service as a monopoly.

After the first time ever of overlooking briefly, and not paying my SC GAS bill I came home to disconnected gas service consequently leaving us without gas for heat, hot water or cooking. Of course I called and paid immediately. The SO CA GAS COMPANY is unethical, understaffed, and irresponsible. How dare they raise rates each month without adequate notice, demand increases and reconnect fees, shut service off without the proper knowledge and knowingly not reconnect for over 7 days. Unacceptable to leave us without heat for more than 1 day, moreover, in this case 1 week. Staff your operation adequately and give us the services we're paying for. I'm furious and this should not be happening in 2016. I can only imagine what the Porter Ranch residents went thru. So sad, and next letter to Public Utilities commission.

The Gas Company has apparently been sending bills to the wrong address. Suddenly the gas was disconnected, without notice left at the door or the meter. Someone was at home and would have paid on the spot, but their service person never rang the doorbell either. Now the only appointment they have available to reconnect service is for at least one week from today. We will have no hot water or heat for a whole week, and there is nothing we can do, as their customer service claims that there is nobody they can send earlier. This is unacceptable practice for a utility company and I wish someone in the State government forces them to have a more reasonable reconnect policy.

After reading the first few complaints, I'm wondering if anyone who posted billing and rate hike issues would like to participate in a class action lawsuit against Socal Gas. I haven't been billed for a few months so when I finally received a bill. I called to find what happened with the previous months and was told they over billed me in the past, corrected it by crediting my account stating after I pay the amount on the bill my account is current.

Southern California Gas Company (SoCalGas)! I am infuriated! I just signed a lease this week. My family moves in this weekend. Earliest they can turn on gas is 3 weeks. No hot water, cooking, showers for 3 weeks! WTF! No alternatives! Can we come down to your office to shower and cook? For the love of all things!

Unfortunately I'm being made to pay for my neglecting my Gas bill. They shut it off, I paid it that day, here I sit 7 days later and no Gas. Scheduled to come out tomorrow, the 8th day between 8am & 8pm because, you know, we don't have lives, jobs and only Socal gas and their monopoly are what's important. They will be receiving demands for payment of Dr bills for myself and another family member for the serious skin and scalp conditions for not being able to shower for 8 days. If not paid I will sue.

Well, it is the same complaint about the triple bill that I got and that the Gas Co. could not explain very well on why... I have been in my home 14 yrs and I have never had a hike in my bill this high ever!!! I would like to know how they read the meters and when as well as is this linked to Porter Ranch in any way?!!!

The gas company tripled bill out of nowhere. They said they were behind on their billing. Told me I haven't paid in 3 months. Such BS... I never saw a notice of any kind. Just paid my last bill and I was up to date. I have never had a bill that high the whole 20 years I've been living here. I made them change my meter too. Beware everybody... They owe money for the porter ranch screw up. This needs to be investigated. Someone help!

So I get a notice that my gas has been turned off because of a leak. I get all new gas line installed and call them to turn it back on. It takes forever to get someone on the line. When I get them on the line they tell me the person will be there sometime between 8am and 5pm. So someone comes over at 5pm, looks at it and says it will take them too long to set it up and turn it on and leave. I call and get another one to come the next day, same deal, between 8am and 5pm. They stop for 10 minutes and leave cause they have another appt. (What about me?) Really frustrated. They are great at turning off my service but terrible about getting it back on. Hate Hate Hate this company...still no gas in house.

When getting service turned on I have to wait 2 WEEKS in an apartment, with a one-year old, and a 5-year old without hot water or a way to cook anything. How dare they?!? Just because they have a monopoly doesn't mean they should be so wrong to customers. If they can't get gas turned on for 2 weeks, 2 WEEKS because their schedule is booked maybe it's time to hire some more field technicians so they can get to consumers in a timely manner. I bet if the CEO moves he will get his gas turned on the next day.

I have never had a gas account. When I started the account I was told they would do a credit check which was fine with me because I have over 720 credit score. Lo and behold I was told that due to my credit, I had to put down a deposit of $50.00. I found this to be very strange so I asked why someone with good credit would have to put down a deposit and they could not give me an answer. They said I would receive a letter stating why. The letter only said, "due to your credit rating a deposit is required." I guess a 726 credit score is too low for a 18 dollar payment a month? Laughable but I had no choice but to put the deposit down.

We moved into our new home in Dec 2015 and we still have not received 1st bill. I've called every two weeks for the last 3 months and every single time I do the only answer I get is that they are backed up but I will get my bill in 10 days. After reading all these reviews about instant high bills I'm kind of scared getting a bill for 5 months.

** THESE **. I was in Europe with my gas completely off for 2 months on baby bonding with my new daughter. I tried to pay them online and they had locked me out of my account. Well emails back and forth to get it fixed all the way to the end of MARCH! They finally get me back in to my account and I try to make a payment and the ** page won't take my payment information and says "try again later".

They have been over billing for the past few months. I have never been billed as high as I have been the past couple of months. I called and disputed the bill. They tried to say that 1. It was an "estimate" and 2. We had record cold temps this year. My first question is HOW can they bill us base on an estimate? And we are in southern California - record cold temps? Really? I think we've had more hot temps this winter than cold. I have barely used my heater. Maybe a few times in December. Not enough to double and triple my bill. I live in a small apartment. There is no way our bills should be doubling and tripling. I want to know why the gas company is getting away with this? I think there should be an investigation into their practices as this seems illegal. Where are our representatives when we actually need them? This is total BS!

Trying to get anyone at SoCal to explain why Nov 2015 est bill was almost triple usual. Only have hot water heater and on-demand heat\air. Nobody in house 10/30-12/8. Water heater on vacation mode (only pilot on). No hot water on return had to replace thermal coupler. So basically no gas use... Then 12/21 actual read 11 therms. 12/21 til next actual read 2/24 65 days 112" therms... Billed 1/21. 56 therms est... Then 2/24 bill 101 therms actual read... My math 112 (2 months between actual reads) Theirs 157. Huh... I let them install new meter 1/15. Silly me... Also on 1/30 big storm cracked 8'x8' skylight saw no reason to use heat or air til replaced 3/8. Feeling like a hostage... Is there anybody helping the consumer?

So Cal Gas' motto is the new norm for irrational representatives, policies and unfair practices for a utility company. They talk to you like they're robots, unyielding with real life circumstances. Not only that, their outrageous winter bills, claiming I went 'over' a usage amount to justify their charges. I was never aware that there was a limit to the amount of gas that I can use. I have so many issues and complaints for this company now that it's almost really too much to organize into one paragraph complaint.

Ok. Live in this apt for 10 years and in January 2016 my gas was more than double. Never have I paid this much even when I had 3 people living in the house. I live alone and no changes. Something isn't right. Feb bill just came in and it's within normal range. Tried to look at weather condition for our area and nothing out the normal range for January. There was 5 days added to billing cycle but that wouldn't account for double the bill. Tried to call them, they blamed weather and higher rate (1.00) dollar! And 35 day billing cycle. I did the math - my bill should have 35.64 not 53.90 and can you believe they didn't read the meter that month - it was AN ESTIMATE. I request an audit of SoCalGas.

So I just moved and called to establish service. I was told I couldn't get service until my previous account was looked over by the credit department. That took three days. I got a call today saying I owed a bill for $254.62 so I paid in full and asked if my service would be restored asap. The lady said it would be, then transferred me to customer service. I then proceeded to establish service after my full payment was made then was told a technician wouldn't be able to come out until 3/15/16. It is 3/7/16 today.

I am a widower of a small 2 bedroom house. I have a gas stove, energy efficient heating/air conditioning system, and hot water heater. My late wife and I have lived in this house since 1977. Our heating bill has always been our lowest utility bill. Typically anywhere from $25 to $40 a month. I just received a bill for $270 and with this bill was a threat to pay it or have my gas turned off. I have never in 38 years been late or delinquent on any utility bill. I have always took pride in the fact our credit rating was 800+ and would never tarnish that hard earned rating by being late with any payment... Especially a utility! This is the first time I have ever filed a complaint for any company or utility. Please investigate this issue. I have seen on your website many similar complaints. As the others have stated, I am assuming SoCalGas is trying to recoup their losses from Porter Ranch.

After months of no bill, I received a shut off notice. Came home the following day to no gas, meaning no heat. No warm water, no stove to cook. I explained to them that I have two kids, one of whom is being fostered. They had no regard for my situation. Waiting 9 days for them just to turn the gas back on and reconnect appliances. I've had to microwave water just to make their baths warm. It sucks that there's nothing we can do about them. Look at Porter Ranch! They don't give a damn about us, just the money.

^There has got to be some sort of mistake. My gas bills are normally under $20 each month, but it has been going up and up recently. In November my bill was $43.32, December was $98.44 and in January 2016 it was $158.99. What is going on with these prices? We haven't had any changes and it is just my husband and I.

If I can give this company 0 stars I would. First, they charged me $300+ for a misestimated bill. Then they can't even offer me something to make me feel better but payment arrangements which I made sure I kept bi-weekly. Then they sent me a shutoff notice. So I called and expected an explanation but a rude guy answered, scolding me the whole time on the phone. I was trying to request for a statement mailed to me monthly yet he kept on talking like he's giving me my rights and didn't want to be interrupted. When I ask him for his name, he won't give it to me. So I asked for the supervisor which I was able to talk to a certain Ms **. Such a bad experience! To think I've been a customer for years and just had trouble paying just because of that huge bill. Way too rude!

Dec. 2015, Jan., and Feb. 2016 our gas bill did not arrive and in spite of our phone call attempts to the Gas Co. to find out why? We were also told we used more gas than in previous months and that the billing dept. is "a little slow right now, don't worry about it." We expressed our concern with being hit with a big bill as a result and were assured a note would be put on file about it and that they'll work with us on it.

Gas Company Overcharge Issue, Nov., Dec. 2015, Jan. 2016, Original charges for three months they investigated, when I complained about the Jan. 2016 bill (billed in Feb.) of 42.32 -- the most, by far, I have ever been billed, as I use exceptionally little gas: Nov. 2015 (billed in Dec.) $12.23 8 therms used. Dec. (billed in Jan. 2016) 24.08 20 therms used. Jan. (billed in Feb. 2016) 42.32 40 therms used. TOTAL 78.63. New charges they are sticking me for: Nov. 2015 $24.70 22 therms used. Dec. 27.82 24 therms used. Jan. 25.49 22 therms used. TOTAL $78.01.

Ever since we purchased our home back in 2001. Our gas bill ranges from $25 during the summer months and $70 during winter months in SoCal. Last December 2015, were we have a lot of people for the holidays and know for a fact we've used gas more than usual, our bill was $59. January of 2016, there's only me and my wife who both work during the day and know for a fact that we've not used gas more than last month, our bill is $123. How is that possible? Southern California Gas company is making its consumers pay for the expenses they've incurred at the Porter Ranch leak. This practice has to stop.

I had my gas shut off. Paid asap. They made me wait 3 weeks. Guy who connects gas said he knocked on my door when he didn't. I was home all day. I'm so disappointed that they can't help me at all. They don't know how to put customers first. Instead they argued back stating I was lying. I'm so disappointed. If there was a different gas place I would move asap to not deal with them. I told them I been waiting for a while already that I'll wait to be the last customer to get the gas reconnected and they said no I have to wait another week. And I have 3 young kids. I never gone through some things like this.

As many have stated I received a radically higher bill than any other month since I have lived in my small two bedroom, second floor apartment. Typically my bill is in the $20 range and was over $100. My unit stays fairly warm on its own without turning on the heat. I phoned the gas company and was insulted by the things being said by the representative. She said my usage was considerably higher from Dec 24 through Jan 8. I wasn't even home. Out of town for the holidays. Here is the rationale provided to me. The rep said my hot water heater was running a lot due to the cold temperatures. I said I do not have a hot water heater. One is located in a locked shared location that heats water for the entire building. Oooh swing and a miss.

Well my SoCal gas bill has doubled in the last 2 months along with thousands of others in the SoCal area and no one seems to have answer. SoCal: "Oh it's just a cold winter." Well that's all bs. People have been customers for years and all of a sudden this happens and we have a gas leak in the area. The State Utilities Commission needs to get involved in this with a complete audit of the last 90 days of this operation. There is no other gas utility to turn to and the utilities fund the commission. Scary, right? Well my bill for gas is very close to my electric costs and only have 3 items using gas. Go figure.

I came home, saw a notice in my door and it said my gas had been shut off due to non payment. I hadn't received any notice so I instantly went in my place, got online and paid the bill. Next I called and asked how soon I'd be able to have the gas back on. It's 2/18/16 they give me a date of 3/9/16. I say "that's not going to work I have a baby" then the rep goes on their spiel of how busy they are and that's the soonest they can come. I'm so mad. They're paid in full and it's 3 weeks of cold water and no cooking or walking clothes. This is horrible service. I have a family!!!

So I screwed up and overlooked notices for payment and my gas was shut off... That very same afternoon I called and made my payment in full, including the reconnect fee. The rep on the phone then said it would be 2 weeks before turning the gas on again and my meter is locked out!! Does anyone have concrete info about cutting the lock? I don't care about paying for a broken lock but who knows what gas co policy or law states?? Again, my bill is paid in full!!!

I've had an account with SoCal Gas since June 2014. My average bill has always around $30. The range has been from $16.16 (Feb 2015) to $34.90 (Dec 2015). This month it is $145.83!! Why?? Nothing has changed other than that I no longer have a roommate who used to use the gas stove a lot. l do not have a gas heater so colder weather is not an excuse. I only have a gas stove and stove top, that's it. $145 to use a stove for a month?

1,000 citizens recently appeared at the LA City Council meeting waving their gas bills overhead in protest. Like them, and no doubts tens of thousands of other SoCal customers, my gas bill these past two months have skyrocketed, increasing nearly four times my bill's normal amount. SoCal is blaming the cold weather. I don't buy it. Not for a second. An LA City Council member has launched an investigation and hopefully the state regulators will get involved. Southern California consumers aren't paying for SoCal Gas Company's massive blunder in Porter Ranch.

For the past 5 years our SoCalGas Bill has averaged $13-15 a billing cycle. Last month January 2016, my bill jumped to $77.00. This month to $78.87. This is totally unacceptable. I received a letter from SoCalGas that didn't really explain anything about why my particular bill has gone up so much. I want this rectified by SoCalGas. Sincerely upset.

I've been hearing complaints in the local news about price rocketing and thought I was unaffected. Until I saw my bill today. From a high of $42 to $172 in one month? May I add that we were out and turned off the heat for half the month? Can Southern California Gas please explain why? Especially when we did not receive any of those new meters that they allege could be partially to blame. Someone's got to launch an investigation.

I'm feeling the effects of the Porter Ranch gas leak. My December gas bill was $22.74. Then my bill jumped to $80.00 in January. Now my current bill for February went to $190.00. That's $110.00 more than the previous bill!!! There is no way I'm using that much gas! Does the gas company think people are stupid and will blindly just pay it without a fight? Why should the consumers have to pay for their mistakes?

I've had Level Pay for years. This last year they installed one of the new "Smart" meters. I didn't get any bills after June of 2015, but I kept checking my account online and it said my balance was $0. Since I had the new meter, and because my level pay was so high the previous 6 months due to a faulty heater, I assumed that it was finally balancing back out. I had work done on the heater in November, and checked my bill again in December and January to see how I was doing -- I didn't even turn the heating on until December. Online, I stilled showed a balance of $0. Now I get this huge bill, with "corrected" bills dating back to April 2015! That's my first complaint.

A year ago, my bill was $138.97 with 111 Therms and it was billed for 31 days. Today, it went up to $189.20 with 152 Therms and it was billed for 35 days. Why is it that the thermostat is being turned down 10 degrees lower than last year and there are more Therms? They are saying it is accurate because it is an advanced meter and will not send anyone to re-check the readings. They won't give me a confirmation or reference number of the conversation over the phone.

Average gas bill is $30-40 per month. The worst I've ever seen it in 6 years was $70 dollars. Now my January bill came in at $138. That's normally 3-4 months or double the worst month I've ever see at my property. No changes has been made over the past several years. SoCalGas are extorting money and defrauding their customers; legal action should be initiated immediately.

Gas comp turned our gas off. Bill was paid, but still shut off our gas and now they cannot send some out till this weekend. Today is Wednesday. Unacceptable. It's their mistake not ours. I'm a service technician with a major company. We value our customer. And Aim to please. I guess we are at their mercy. SoCal Gas Company, believe me if there were another company we would choose elsewhere.

I received my January 2016 bill this month and compared it to my January 2015 bill and it has increased by 50.00 dollars. The So Cal Gas website shows the average temperature of the month and it is only a 5 degree difference. The gas company says there is a price increase because of the cold weather. However 50.00 increase is not justifiable. However, our hands are tied and we can do nothing but pay what they tell us. It is unfortunate we are monopolized into using this one company to receive gas. Feeling bullied.

The last 3 months I have endured a bill many times my monthly average. I can't say it is the cold as I am not living there and there are only 2 appliances that require gas: clothes dryer and my indoor hot water heater. How convenient for SCG to drop their loss on the poor residential consumer trying to conserve and keep their bill payable. Instead a bill of $9 - $13, I am enduring bills of $40 - $70. How shameful for them to think we don't notice.

I am one person living in a home in sunny SoCal that is mainly filled with electric appliances. My last month's gas bill was $112 and this month $133!!! You are making us pay for your Porter Ranch mistake. This has got to stop! Class action lawsuit? I'm in.

All of last year, I've been having my gas bill in low to mid $20s. And in January 2016 bill was whopping $102.49!! Meaning I've used as much as 4-5 months worth of gas in just a single month!! Ridiculous!! I've been using the gas the way I did last year, and the only explanation I derive out of this is Consumers are being penalized and charged for the gas leak. Hoping the issue of rising gas bill is being investigated.

Lived in same house for 30 years. Gas bill usually around $20-$30. Last month jumped to $51.00 and thought the increase was due to new meters. This month bill jumped to $90.00 and half the month we were not home. In my opinion they are stealing from the public to pay for Porter Ranch! This should be investigated. Is there another gas company we can use? This is unfair practice. Consumer Affairs needs to step in for the public rights and help us.

Our bill has never been more than $60 in the winter months. Yet, suddenly in January our bill was over $100. As a result, we turned the heater off at night and only ran it for an hour or two in the morning and an hour before bed. Yet, our bill was $139 this month. How does the bill increase when we consciously decreased our usage? Customer service claims it is a colder winter than we have had. Honestly, we hate being cold and the last few years ran the heater quite a bit. But it is never set at above 68. These past two months were outrageous and we ran the heater fewer times than ever before! Something is not right.

Our gas bill has been slowly creeping up all winter but this month it went up to over $200. Never in my life have I ever seen a gas bill this high. Our bill is usually around $20. They billed us for 35 days this cycle also, and I'm not sure how they fit 35 days into a month but I'm sure they did that to push us over baseline as far as they could. This is really disgusting.

We moved and company did not send final bill. Sent late notice to wrong address. Rep told me, when I called after finally got late notice, that I had lot of time & not to worry. Then two weeks after I sent the check the company sent harassing threat to send the bill to collections. My complaint is that the representative lied to me that there was a "lot of time". I have credit rating over 800 and don't appreciate threats like this. My rating: 0 out of 5 stars.

Oil prices are at an all time low. Usage should have been minimal since I was away and the house was empty. The bill is $160 for this month, and $126 last month when we were in town which is still about $60 more than it was this time last year. They deny any connection to the Porter Ranch leak. Did anyone else manage to get them to be reasonable? Or are we just stuck with this **.

We have lived in the same house 20+ years. We have had cold winters before but our highest bill in the past was around 100 dollars. In January it doubled to $200. We keep our thermostat at 68 and turn it off completely at night.

I received my bill for February and the cost doubled in a month. I've been at my residence for a year and never has my bill been this much. My rental is approx. 900 SQ FT equipped with one wall heater. I work 9 hours a day, five days a week. I never leave anything on other than a light for my dogs. My boyfriend works the same hours as I do. Nobody is home till 5-6pm. I tried calling the gas company to dispute the bill and you can't get anyone on the phone. I had to get an extension to pay this.

I discovered the gas was shut off. I called SoCalGas immediately to restore service. Appointment for 1 week! Supervisor pared back appt to 5 days. They never showed up. I am disabled and elderly. They are inaccessible - 4 hrs phoning them.

Same home for 18+ years and use an electrical water heater, so my gas use is minimal and until last week, we've had a mild winter... as usual. Same usage patterns as rest of year with minimal holiday impact. Only two people live in the home. My gas monthly bill ranges from $18 on the low side to $55 on the highest of side which has only happened twice in two years. MY BILL TODAY IS: $133... 4x the average. INSANE!

My gas bill doubled for some unknown reasons. No explanation.

Gas bill due February 23 is exactly double from January bill. Shocked, I read further to see that it was ESTIMATED. Never a meter access problem here but this happened about the same time last year when I ended up paying it - they refunded the overage but not all at once so it was very confusing. This time I called and spoke to a very, very NICE and helpful representative. She waited while I went to the meter to provide the correct current reading (lower than their estimate of 5 days ago) and stated that she would CANCEL the current bill and have a NEW corrected bill mailed. Just checked my account on their website and she DID cancel the estimated bill as promised with the balance due at $00 (until I receive a corrected bill).

I would like to know how the gas company can install a new meter on your home that you own without them even telling you or giving you notice that they're doing it! I have not received a bill since last April. They did estimated reads and first posted a $300 credit on my account which I knew was incorrect... and now they sent us a bill for over $400!!! Huh??? I have called the gas company several times over the last 5 months asking where my bill is, they could not answer any of my questions. I just got hit with a $400 bill from the gas company and they still can't explain to me why. No explanation for the estimated reads, even though our meter is out on the front of the house. They confessed to me they're short meter readers and that's why they estimate our bills and then the consumer suffers the consequence?!

My gas bill has increased almost 50%. I called The Gas Company to ask why my bill is so high? I was told that maybe there is a hot water leak, the gas rate went up and that I am using more gas. I am using less gas, since before I had a child day care and now I don't have a day care. I always had solar panels that heats the water. Once the water is hot, it moves to a second water tank were the gas only maintains the water hot. During the day my house faces the sun, there is a large window in each room and two double windows in the living room where the sun comes in and warm up the house during the day. Since we have a cool weather, NOT a cold weather, the usage of the heater is minimum. I used to pay $16 to $45 at the most at wintertime. Now $70 that includes the CARE. Why am I being overcharged?

I have lived in the same house for 30 years. I have never in those 30 years paid more than $15-$20 for my gas each month. This month my bill was over $50. And you are trying to tell us that the Porter Ranch leak is not contributing to these increases? A friend who lives about a mile away went from $20 a month to her current bill which is $99. Another friend who pays typically $15 a month this month has a $65 bill. What is going on? Why do you seem to be passing along the Porter Ranch leaks to your customers to pay for it. Something is not right. 30 years of bills, and now this more than triple bill? Nothing has changed in my house. I am not using any more gas than I have for the last 30 years.

I received my Dec 2015 bill and saw it was $110 and thought well I hosted for holidays so maybe.... Then I received January 2015 bill and the amount was identical. I compared these to last year 2014 bills and those were $51 for December. It is on my mind that we all are having to pay for the Aliso Canyon leak going on just 3 miles from my home. To this issue I also have had bad sinus issues and horribly sore throat as of late but no actual cold to which these symptoms are typically related! I refuse to pay for company negligence...

This is ridiculous! Our gas bill has gone from under $20.00 a month to $196.00 this month. We are only two people who does not use our heater but at night set at 69 degrees. The Gas Company just put in a new meter and maybe this is the reason or the gas leak in Porter Ranch.

After calling to set up new service at a residential apartment complex I was told I had to pay $25 "service establishment fee" to reimburse the utility for costs related to creating a new account. I told the manager that service currently exists for this unit and it simply involves transferring a name. I was informed that this rule #10 decision 93-12-043 was passed in 1994 and everyone is charged regardless of whether or not someone has to come to the residence. This fee is completely unethical. Do consumers know that they are paying this fee for absolutely no reason?

I recently moved into my new home. Never received a monthly statement. I came home from the hospital to a "deactivated" notice that I was overdue (by $150) and my gas was turned off. I immediately went online and paid it in full. I called several hours later to ask why it wasn't turned back on, they said it would take TWO WEEKS to turn it back on. TWO WEEKS! No hot water, no gas for cooking, no heat! I have minor children in the home and I'm bed bound. This is ludicrous! There is a law in California that if something is paid for then services must be rendered. Here is how to file a complaint: www.cpuc.ca.gov scroll down to "file a complaint" and then do so. Hope this helps.

I received a bill on Jan. 6th, 2015, with a postmark on the envelope of December 30th, and it was disconnect notice for a scheduled disconnect of January 5th. My gas was turned off before I received the notice and no emails or call leading up to this. I immediately went online and paid the past due amount of $70 plus a $16 reconnection fee on the evening of the 6th - as soon as I realized the gas was off. Called in this morning, January 9th to see why my gas has not been reconnected and was told the earliest appointment is January 19th. That is 2 weeks! 14 days without heat, hot water and ability to cook in January and I will have to throw away over a $100 of perishable groceries. This should be criminal and SoCal gas should be held liable.

Despite the fact that it takes 2 weeks for a technician to come out to service an appliance I was kind and patient. The day arrives and I miss the call by 5 minutes. I tried to call back and of course their ridiculous phone system doesn't let me contact the same person back. So I tried calling customer service because they're supposed to help out in these situations right? DEAD WRONG. These jerks called this a "courtesy" service three times and told me it was my fault. And I couldn't get another technician for 2 weeks. How stupid could you be? SoCalGas if you actually read these testimonials, I'd like you to know that I pay for your service. And that your "courtesy" services is BS and completely flawed. Thanks for nothing.

CPUC, on December 28, 2015, approved SoCalGas increase of rates on customers starting January 2016. We have not been notified in advance. Consumers had no say on this deal. My bills from last January, 2015 were up to $60.00. This January, 2016 go for over $100.00. The new rates are posted online, at SoCalGas website. Is SoCalGas trying to pay its liabilities from Porter Ranch gas leak with its customers money? Many of us, live on a pension money, or work only part time jobs here. Roof over head, but living in cold like homeless people.

Our local temp has dropped below 30 degrees. The only one company who may provide service has chosen to deny service due to previous tenant's unpaid bill. An unfair business practice to get the new tenants to pay someone else's service.

I can identify with several of the previous reviews regarding gross and inaccurate meter reading and charges by Southern California Gas Co. and how badly their customer services are. Because of their defective smart meters, my bills could range anywhere from $30 to over $300 per month. In 2014, four of their technicians came out over a period of two weeks and instructed us to do different things. We ended up digging up the front yard, replace the pipes, water heater and shut off valve from their meter. Still their smart meter was running rapidly even though the valve was shut off.

I called in to Socal Gas service center at approximately 2:30-2:45 am, spoke with a very rude customer service representative by the name of Melinda. I called in to Melinda regarding an emergency situation I am currently having with a older wall furnace in my apartment. Instead of her paying attention to the urgency of the call she wanted to go back and forth with restating the obvious of things I had already told her in a combative nature. Which doesn't make any sense, I mean aren't your phone employees trained to know that if I'm calling in to a GAS company then OBVIOUSLY the WALL furnace is POWERED by GAS and that would explain or give reason for the NATURE of the phone call? The stupidity is dangerous. So the phone disconnected, I phoned in again at 3:00am, I spoke with a Paula **, both of the phone reps were incompetent, and rude.

The situation was resolved to some degree through the BBB. This company holds its position that service was to be resumed December 11th, and not December 4th. Gas service on December 11th was resumed. I see the situation as resolved although slightly unsatisfied.

We just signed our lease for a new home and have to be moved out of our current residence within 5 days. I called the Gas Co as soon as we signed and knew that we would be moving. The soonest date they gave us was 2 weeks away, not bad except for the fact that we have an infant! An infant whom requires hot water for bottles, to bathe and to wash her clothes! I called and asked to be put on some sort of waiting list or be notified in the event of any type of cancellation at any time of day to please have a technician out sooner than the 2 weeks. We do not have near relatives where we can take our baby to bathe for the next 2 weeks and to keep transporting a baby in the cold, especially after a bath will risk her health!

I have been advised to wait for 2 weeks time to active the Heater Connection that is on Nov 13, 2015. Yesterday, I was waited for the whole day but nobody has turned up to my home. At last I called the SoCalGas Customer Service and they told me that, their representative came to my home and the door was locked. I don't know how it is possible. I was at home from 6 am to 7 pm and I haven't gone out anywhere in between. So I asked them to lodged the complaint but the Customer Service people told me that they can't do that but they can only Reschedule the Dates. I asked for the next available dates but they want me to wait for another 2 weeks time. Also I have requested them, one of my friend in the same apartment has the appointment on Nov 17, 2015, is there any possibility to activate my Heater Connection on the Date along with my Friend's request. But she refused to do that. So overall SoCalGas Service is utter waste.

My gas was cut off December 7, 2014 for someone else bill. Try to get it back on but I have to pay bill and deposit and they won't let me pay the deposit on the next bill. I'm on a fix income and can only pay a little at a time. It's getting cold and they gave no hardship to my situation.

Every other utility company will reconnect your services within 24 hr of payment. Not SoCalGas. They didn't send a bill for months then say pay this. We didn't sign for quarterly payments. My grandma is 93 but that will not get them any faster, WAIT 7 DAYS. Looks like I'm the lucky one only have to wait a week. CA SHOULD REQUIRE THEM SAME DAY SERVICE.

So, I forgot to pay the bill. Oops. My bad. I'm new to the whole gas thing since I recently moved. The GasCo came and disconnected service. Understandable. When I got home from work and saw the notice I called and paid the amount due and the $16 reconnect fee. I called again to set up the reconnect date and the monotoned lady on the other end of the line tells me the next available day is October 27, between the hours of 8 am and 7 pm and an adult needs to be home. Wait, excuse me, October 27? I paid the reconnect fee on October 1. That's 26 days of waiting for service to be restored.

15 days to get the gas turned back on? Unexceptionable.

I have had my gas shut off for non payment for over a week. Times are tough right now. Upon paying my past due amount I called customer service. They claimed they couldn't get anyone out for three weeks. NO WAY! I told the agent that was unacceptable and I needed a sooner date. The best she could do was a date that was still a week away. By then my gas will be shut off for over two weeks. I have a child and we all had to take cold sponge baths. We cannot cook either. This is creating such a hardship on us. I feel they punish those who couldn't pay on time by making them wait even longer and further creating problems for their customers. I am creating a petition on change.org. Please read it and sign. They need to change the way they treat their customers.

First off I was not aware of the new system that was installed and giving a notice of the new system that has no benefit to me or others I have asked to uninstall even if that means I will have to pay 75.00 and 10.00 a month. I urge everyone that does not agree to do the same they cannot just start going around and changing systems around without a consent. And second of all I was recently shut off for 65.00 days as well since Sept 9 and have not had a warm shower since I have 4 minor kids that need warm baths and I've had to bathe them in very very cold water. I can understand one or two days without gas but 21 days without? I would like if we would all join in signing a petition for our rights and avoid this from keep happening to us over and over. There are no other companies that do this - have you without service for this long.

Rental house, Gas Co. left a notice that gas will be left on. No gas in house - They turned it off. House is up for sale and gas is "required" to be on for appraisal purposes. They will take three weeks to turn gas back on, thus potentially costing the sale of the house as the buyer will be allowed to back out if appraisal fails due to no gas. If this does, I am hoping I can sue SCE for the total cost of loss of revenue and potentially the cost of the house since they left a note stating it was on and failed to report the condition to the owner. 3 weeks to twist a knob and light a pilot light is ludicrous. Researching lawsuits. Electric company did their job, why can't So Cal Gas?

Wow. I came to this site hoping to find a reason why it is going to take 15 days for gas to be connected. 10 more to go and I'm miserable. I cannot shave without cutting my face to shreds, and have to be clean shaven for work. I had half a mind to call and go off on someone, but seeing as how other accounts have been lost for no reason at all, I can't take my chances. Not sure what effect it would have if any, but please, anyone reading this review relating to a 1 star complaint, report SoCalGas to the Better Business Bureau. I've heard of people having no gas for a few days and hear their complaints, and I tell them to buck up. But seriously, half a month! And to have to sacrifice healthy and familiar cooking habits along with learning how to shave without looking like a damn mess is a shame and should be a crime. So a huge "thanks" to SoCalGas from every person who has visited this site. Jerks.

I went through the automated system to schedule a turn on often I rented my house. Was waiting to speak to someone, on hold for 20 min. Then I was told my gas would be turned on any time between 10:00 am and 5:00 pm!! I asked for the utility worker to call me at least when he is on his way so I can meet him and let him in and they said that they don't know what their schedule is... what? So their employees could be hanging out somewhere getting paid or in any way wasting company time! So I have to stay home all day till they get there! Before I can continue my life. That is the worst Service I have ever come across. They could give a two hour window at least or just call the customer when they are in their way!

My gas was turned off today and the lady who turned it off said that she wasn't that busy today and that she could come back by. I called customer service and the soonest available appointment for reconnection was in 8 days. I spoke to a supervisor and he was able to change my appointment to 6 days away. I have a disabled husband, 4 children, and a gas stove. We have no car to drive to a relative's house for showers/baths. I talked to 4 different people even going to my local Southern California Gas location and was told that I had to call the 800 number as they were just cashiers. The cashier's also told me that the technician should not have told me she could come back out. This is all because I missed my $64 payment. I had to pay my full bill plus reconnection fees coming out to $186. There should be a 24 hour reconnection time frame put into place.

Just called to get gas service at my house. They can't get someone out for 9 days. Moving in tomorrow. What is a person supposed to do without gas for 9 days? No heat, no hot water, no cooking. These people are supposed to be a public service. Idiots.

Ok. So I had made payment arrangements via phone on your prompt menu. And at the same time I was dealing with electric because my DTR moved out, I moved in. So I had to send them owners info etc. They still shut power of "pending investigation". From the same number elec called gas called and told my mom they were revoking payment arrangements. Not even me!!! No wonder you guys have such crappy reviews. Shady and you have us all over a barrel. Wish I could switch to propane. 1 mo and still no gas. You guys suck. At least we have karma to look forward to...

We are NOT So Cal Gas customers. We have propane and live in a somewhat rural neighborhood having almost an acre. Earlier this week I was folding laundry in my bedroom and see a " utility" worker walking right past my bedroom windows. We have a very private lot and I was stunned. He walked around our front and backyards walking around our house. It is not fenced. I walked outside 5 minutes later to see which utility it was. I saw a So Cal Gas truck with three workers up in the Cul-de-sac looking down at our property. We have propane and have never been souther cal gas customers. I was flabbergasted and told my husband. He went up to ask what they were doing.

We have had our So Cal Gas account since 1997 & have always paid it several months at a time & I pay the full amount due for it. You can see this in my payment history. However, this time I paid the past & current due online yesterday, as I usually do, only to find out they had disconnected our service. We called customer service & paid the reconnect service charge & deposit of $61.30 before 5 pm thinking they would come & turn it back on today. The rep (Monica) said, "Call in the morning to find out when it is scheduled to be turned back on." So I called & they told me the earliest appointment if we are available all day is on AUGUST 15th.. ARE YOU KIDDING ME??? That is 17 days from now.

It was a horrible experience. They wanted me to verify my identity within 5 days of opening the account else my account will be disconnected. I sent my ID proof (fax) on 4th day and called them to confirm whether they received fax. They asked me wait for 4 to 5 days and they will call me back, but I did not get any call from them. All of a sudden my account is disconnected without giving any notice. I called customer care again and they mentioned my details are not verified. I am absolutely sure that I sent the required documents on 4th day and they missed to check it out and I had to resend again. I called them, made them put call on hold and sent the documents this time and they confirmed they received the documents.

I was late on paying my bill, which I take responsibility for - and had the "bill collector" come to the door demanding payment - he is extremely intimidating and rude - it's for a utility. It's not like I've missed paying my $80K car or something and he's the repo man - this is a UTILITY - so they send the knee breaker collection guy to get payment. He needed cash - which I don't keep 140 cash in the house, and I don't use checks so I asked him if I could make a payment on the phone with him standing there and give him my confirmation code and he said no he would not wait - (the same guy has come before and let me call in my confirmation by 5 pm and left without disconnecting service) but this time he said he would not wait and turned to walk away from me.

If I could rate the service with negative stars I would rate them with a negative 4 stars. So I am new to California, and let me start off by saying that the website sucks! It is not user friendly and has no relevant information. I think that it's ridiculous that it takes a week to have a technician to be available to come turn on your gas service. So that means that my new born baby and I have to take cold showers? How am I supposed to sterilize her feeding products? Cook food? And etc? Sucks give me the materials; I'll cut the crap on my darn self. Terrible Service! Luckily I've already signed a 12 month lease or else I would have been out of Long Beach faster than you could say a word. And I wont stop complaining about this terrible freaking service until my service is cut on! What's next? Twitter.

Recently my family has had a lot happen, and obviously the circumstances are not the company's fault. However, leading into July 4th weekend, we had a death in the family after our house had been tented for termites. Obviously, this was a difficult time for our family and we awaited a time and date for the memorial service. When we found out the service would be on the date of our appointment, we tried calling to adjust the appointment or at least get a guarantee for the earliest possible time so that we could still make the memorial service. The customer service representatives that we dealt with, were completely uncooperative and even tried to get me to make an appointment for the next day... which their hold recording clearly stated they were observing the 4th on that day.

I called SoCal Gas to notify them that I will be moving in the coming days. After going through the process the representative notified me that there is no gas in my new apartment and the first available time for a technician to come and turn on my gas service would be in a month. I explained that I have two children, a three-year-old and a 2 week old and gas is critical for heating food and water. The response I got was "Well that's the first time available." Upon receiving this response, I requested to speak to a manager. I was placed on hold for 10 minutes and a gentleman answered the phone and had the audacity to tell me that I have the option of purchasing food that doesn't need to be cooked like cereal and vegetables or eating at restaurants and that would be an adequate solution.

We moved in to a new place about 2 weeks ago, and had to get a gas connection with SoCalGas before moving in. We were informed that we need to fax some ID proof in a few days time to a couple of numbers provided to us. Despite successfully faxing the required documents multiple times on consecutive days to the provided numbers, the folks on the SoCalGas helpline kept mentioning repeatedly that they didn't receive the fax. After faxing the documents yesterday and today again, I finally received a confirmation call from SoCalGas that they've received the documents and have validated our documents. But voila! A short while after the confirmation call, our gas is disconnected!! Now, the folks at SoCalGas have scheduled for a visit next week to rectify the issue - yep, one whole week. Horrible service and thorough mismanagement, to say the least.

They cut my gas off during the installation of a new meter that I was unaware was needed. It took 2 days, an 8-hour service window, several calls, and extremely poor customer service before it was resolved. The issue could have been handled significantly better if they had provided pre-notice as opposed to notification after the fact that someone needed to be home or "a key could be left under the mat" (seriously!!!). Although there are smaller gas vendor options, they are essentially a conglomerate that operates as such.

We had our house tented for termites this last weekend and our gas was supposed to be turned on the day we were let back in. Saturday for the record. We have them permission to access the premises and left a key for them. I came home to find a tag on the door handle saying they didn't turn it on because no one was home. Annoyed, I called the number to get them to come back out and apparently the 24 hour, 7 days a week hotline was down until Sunday afternoon. So we called on Sunday and set them up to come Monday between 7am and 5pm. I think a ten hour window is obscene and ridiculous but that's apparently the best they can do. Granted we don't have to be home for it because we left the key, we still need gas and the sooner the better.

I have been living at my home for almost two years now. When I initially moved in, had my bill directly taken from my checking account. Had no problems for 8 months. Then apparently, they stopped taking it out which I didn't notice. A representative from Long Beach Gas came to my door to turn off. I explained and showed him my statements so he said, "OK but you still need to drive downtown and pay today!!" So, I did and called, find out why they stopped deducting it and to make sure it's setup again. She didn't know why it stopped, it just did. So next 3 months were deducted, no problems. Then once again, a man was at door to turn off, I explained to him the situation. This time, I tried to pay online and boy was that a nightmare. Asked for password which I had no clue? I had never been on their site before so that was never successful. Had to call and wait to finally was able to make payment. I don't get a regular bill either.

SoCal gas has a monopoly on gas service so they can treat customers with disdain. No notice was sent about a late bill. I pay the bill once I realized the gas was off. It takes two weeks to reconnect the service! I am sure they do that to punish the customer because they can. The customer service people as rude because they know there is nothing the customer can do about it.

I had a problem with theft on my personal bank account and shut the account and opened a new account. I switched all my auto payments and other info. Seems I forgot to transfer the SoCalGas, and today while at work my gas was shut off. I did not get any notification by mail or anything. I called and paid the fees and explained what happened and reset up the auto-pay with them. But they told me "Sorry, we don't come out for a week to turn gas back on." With kids and work I need hot water, dishes, laundry, baths. This is basics. But since they are the only gas company, they can hold us hostage to the service. It just is not right once paid to not have service restored. This is a basic necessity. I wish there was an alternative, even if it cost more I would switch. I found I can complain also with the state. I am sure they won't do anything, but it is worth the complaint.

So Cal Gas Co are thieves. I moved into my new place in February 2015, and by the end of March, I called them to find out why I hadn't received my first bill. I was told that they're in the process of switching over to a new system and were behind in billing. I told them that I needed my bills every single month to ensure that they don't try to get away with over charging me. Sure enough, I got my first bill 3 months after I moved in, and they over billed me $98 for my first month of gas service, and $33 for my second month. That's a $65 difference, even though I've consistently used the same amount of gas each month.

The payment was late so our service was disconnected. The full amount was paid for on a Thursday and the earliest possible re-connection date is the following Monday. That is 3 business days to have a technician out to re-connect services. They explained they are backed up and they can't get anyone out to re-connect services. Based on other complaints I have read, they are clearly understaffed and not efficient. They need to be held accountable for the service they are required to provide. They obviously don't have technicians to work even on weekdays.

Disconnected my service on 05/05/2015. Now they saw they won't reconnect until 05/15/15 - almost 2 weeks. Not good especially when you have a 6 month old child.

We were late on a bill and had the gas shut off. I called the next day and paid, requesting that they come and turn it back on as soon as possible. The representative on the phone said that they would be out on Tuesday (it was Friday morning). Five days seemed like a long time but I said, "Okay." Tuesday came and they didn't show for the three hour time frame they quoted.

The gas co. sent me a letter that if I didn't let them install a new meter I would be charged a one time fee and a monthly fee. I called and they told me to leave my gate unlocked they would come in and change the meter. When I returned home after a long day at work, there was a note on the door that my appliance connections needed to be checked. I soon realized they had turned off my gas. Never was I told that my gas could be turned off and someone should be there in case they need to turn it back on and check my appliances. Then when I called customer service it took me 10 minutes of pushing buttons before I could talk to anyone. They said someone would come out and restart it so I had to cancel my after work appt to have my gas turned back on, so frustrating, if they could have just told me, I would have made the appt on a day someone was there. Lack of communication and poor training of customer service was to blame.

Two weeks for them to turn our gas back on AFTER we've paid the balance AND their reconnect fee. Hot water and heat are a necessity. You had enough people to come disconnect my service but are now suddenly too busy to turn it back on? How do we start a class action against them? They have a monopoly on this line of product that again, is a necessity.

My service was disconnected for non-payment, I paid the bill within ten minutes of disconnection. I called to have my service restored and the earliest date they could give me was almost two weeks away. TOTALLY UNACCEPTABLE!!! I have a family to cook for, I understand bills should be paid but if I pay you what you ask, then my service needs to be restored in a timely manner, regardless of bill history. I called back to speak with a supervisor and it saddens me to see how personal they take your account. They didn't want to budge even after explaining to them I have no way to cook for my kids. (They don't care.)

For the past two years our March bills are 8 to 9 times more than our normal usage. This is our vacation condo so we're not even there all the time. The crazy thing is that we weren't at our place in March in 2014 nor 2015. SoCalGas Co says "well that's what the meter reads". We have a Advanced Meter installed and now I can see the usage on a daily basis. Our unit was checked for gas leaks in 2014 and everything was fine. Our unit only uses gas for the water heater and fireplace. How can I get about Customer Service??

We called about a gas leak and were given an 11 hour window (9am to 8pm) that they wanted us to be home for, for a tech to come. The 11 hours came and went -- no call, no show -- even though they took our phone number "in case they needed to contact us." I called this morning to make a new appointment and ask what happened. Turns out the tech came by at midnight and left a sign on our door saying, "Nobody was home," and the gas company counts that as a visit. No, they did not knock or ring the doorbell. I asked if they thought that was reasonable and they said, "Yes," giving reasons about why this happened.

One day I hear my doorbell ring. I am indisposed so I don't answer it. A few minutes later I walk into my living room (which has pulled back curtains) near my sliding glass door and there is a man who opened my locked gate and was standing on my patio. My dog ran out and almost attacked him. I asked him what he was doing. He said he was from the gas company and had to mark off something. I told him he needed to make an appointment -- that this is not an emergency -- he had violated my privacy.

I spoke with two representatives to connect service and people are very rude. I explained I am moving in to my new home and they are able to come out and connect services in two weeks. I told them there are small children in the home and that they can't take cold showers and I was told that they are going to have to do it for two weeks. They sure don't have any problems going out and disconnecting other people's services but can't connect new service!!!

My 01/15 bill was for 28 of 109 baseline therms. This was guessed at since they did not read the meter. My 02/15 bill was then corrected with a reading and was 201 therms, 77 over baseline that I was bill at a higher rate.. Resulting in $20.00 overcharge.

I called for new service in Jan 2015. I was told I would be place under a review on my application.. I never received any notice or bill. Just a letter regarding a person named ** for further info. The gas company shut my gas for a past due bill from 2013. I have a 1 yr old son with chronic asthma. He can't be in a cold place - he will be hospitalized. I have no notice or bills notifying me of the past bill from 2013.

Ring my doorbell exactly 8 am. No previous notification... They are "updating" my meter. Now I know that means installing a new meter wholesale that saves them money and does nothing good for me. Try to call in to the company and confirm they are supposed to be here. Treated like crap by repetitive, rude, talk-over-you lady who just kept repeating, "By law, they are allowed to be there." NEVER SAID THEY COULDN'T. JEEZE! Refuse to give me phone for exec offices. Screw these **. What a scam. Just like LAPD, DWP, and all the other agencies that are supposed to serve the public. They are the man and you work for THEM.

Last week I received a disconnect notice. I was scheduled to pay it today (Friday march 6th). They shut my gas off last night. I called this morning, made the payment and asked them why it was shut off when I had made arrangements for today. They said they show no arrangements. I explained to them I just gave them all of my money and now have no way to cook because my gas won't be on until the 13th. She said it's not her fault I was irresponsible. I have a newborn and 3 year old and no way to make food and they took all the money I had as a payment so I can't buy anything precooked. How is this legal that they can leave you that long with 2 kids with no way to cook and taking all of your money.

My gas was turned off 4 days ago due to nonpayment. I became disabled and am currently appealing a denial for Disability benefits. I have done all I can to survive and was fortunate in being approved for assistance in the payment of my gas bill through ILHEAP. With my bill paid and the $16 reconnect fee paid, I was then told the waiting period would be 5 days to make my total time with no gas 9 days. I think this is unreasonable and should be available sooner. I do not have funds to eat out and am freezing in my home with the temp showing 57.

I was in shock with disbelief of the outcome of my retired mother and father's residents of over 50 some years of their lives. It was brought to my attention that through these years they have made every monthly payment never having device shut down for service. I don't know how if they forgot, over looked second notice, if it was sent, or simply was lost along with junk mail we all toss away! So be it, I made call to Southern California Gas Company where I was inform of a late payment. I rep., “Ok what do I need to do to be put back on?” where she answered, “I can connect you where you are able to pay by credit card and simply pay the amount due, a fee of $16.00 to turn back on, get a confirmation number and call us back!” (Thinking I had to walk in and pay) I said, “That's all, you can help me turn back on when I have conf. number,” and her reply was “Yes!”

I'm under the impression that SoCalGas billing has absolutely nothing with reality... one month it's $50-60, another month-$250. When I call, rep is talking to me as if I'm **-- "Are you sure that you did not have guests? May be you used heater? Did you use dryer three times a day? How often you take the shower?" They still charge me $250. End of story. Because we don't have choice--there is no other Gas Company.

I was behind one month. Bill totally around $100 dollars past due. They shut me off and couldn't have someone come out for about a week. I have children. I'm sorry but this is the worst company in business ever! To top it off they are ridiculously rude! I'm willing to sue! We all need to get together and contact the governor's office or the president. This crap needs to stop now!!!

The Gas Co is helpful w/ payment arrangements. The only thing I have a problem with, is the length of time it takes for the gas to be turned back on, once payment for disconnected services has been made. What is the point in paying the deposit & reconnection fees if it takes them 6 calendar days to turn the gas back on?

I was charged for 138 therms while the daily usage shows 38 therms total. While I pointed this out to their service rep, they just don't get it and saying they will have the meter taken down and run some test (after 5 calls). Weeks later they sent me a mail saying meter is correct case closed. Called again just now got 3 different reps, they just don't care keeping saying if meter is correct then that's how much gas I used. They were so dumb just can't do simple math, 1.5 therms per day that's 45 max, no way it would be 138 therms. Well, they just charge you whatever they feels right....

The Gas company came out to my home in the Orangecrest area of Riverside on a Thursday morning, January 22, at 8:23 am to apparently upgrade the gas meter on my home and proceeded to shut off my gas because I was not home at the time. We had no prior notice, our gas bill was and is fully paid (we have an an auto payment plan with them), and we were out of town that day. We returned the next morning and found a message from the gas co. to contact them to have our gas turned back on. Our home was so cold (58 degrees), we were unable to use our oven, take showers, etc.

DONT BOTHER WITH THE GAS COMPANY...Guy took forever...Had dentist appointment for broken crown...He took long time lighting pilot and guy did not inform me he was shutting off gas completely until I let him in my home to check all my gas appliance, so now I have no heat or hot water to shower and go to the dentist. I should have been informed of the time the gas co requires before he started. I could have called my neighbor and should have. He installs gas lines and furnaces. Women who live alone should not have to let strange men in their house while alone, even gas men.

I just had to pay almost $250 to put my gas back on because my old roommate did not pay his bill at my old apartment from over 1 year ago. They just added it to my bill at my new apt and when I got that bill I did not have this kind of money to pay that old bill off. Of course they shut off my gas, so when I want to pay it partially they DECLINE, say I have to pay the full amount (even though I paid another $55 last month to start paying it off). I try to argue but all they say is full amount only. So I had to go get a LOAN and was without gas for 4 days, and think today finally after paying they will come tomorrow to put it back on. FALSE.

I am disabled. My roommate moved out. I turned the gas into my name since the gas was in the ex roommate's name. Since the roommate didn't pay his balance the gas company is pinning it to me and I can't pay 500 dollars on social security. The gas company disconnected my gas and they say there's nothing they can do until I pay someone's account.