SoCalGas Reviews

Natural gas prices are at an all time low yet SoCalGas is ripping everyone off. Typical for California to allow this to happen. My wife and myself are gone Mon-Friday 12 hours a day. Gas bill was 18-20$ on average. Now my gas bill is 134$. I hope socalgas gets sued and all these rich bastards pay the price.

Yesterday I called for gas smell outside my house, smelled really bad, and never came, I received a call back after 1 hour, saying it's from refinery, there's none closed to me in city Of Compton, wow really, wasn't that a emergency, smh.

Being a senior citizen living alone on a fixed income I was certainly upset when my January gas bill was over $320 which is considerably high from what I usually pay. My payments are made through autopay so I was shocked when I viewed my online bank statement, after that I tried paying more attention to my usage, however to my surprise the amount of $937.42 was autopaid for the month of February! This has caused a major financial problem for me in that property taxes and home insurance as well as other expenses were all being paid as well! This is ridiculous!

I gave birth April 30, 2022 June 5, 2022, I lost his father at the age of 45 yrs old. We have always paid our bills early or on time & never late. I couldn’t bond with my son to be by my partner's bedside and he died without getting the chance to meet his son or hold him due to hospital regulations from Covid 19. I was out of work for months and out of nowhere recently a $20-99$ -130$ bill came out to $440 bill and my checks since November 2022 have been $0.00 due to had exhausted my vacation and sick time during his hospitalization and to grief, same time trying to baby bond & it has been very hard.

I called Customer Service regarding a billing question and they said the wait time was between 1 and 1.5 hours and so I left my number to get a return call. I did receive the call, but then it abruptly cut off. I called back and this time I was put on hold for more than 40 min (I'm still on hold while I'm writing this). Also, the reason why I had called them was because I paid my bill 2 weeks EARLY and the autopay still charged me the same amount, even though the balance due on my account was $0. This is just unacceptable and they should update their autopay system to be more flexible and charge the customer more accurately.

In the winter, we usually pay between $100 and $180 for our utility bill. Our bill was quadrupled when we received it, which is price gouging. I recently had knee surgery and it gets very cold with the metal in my knee. Since the bill the knee has hurt even more because I haven't been able to keep it warm in the house. I believe that SoCalGas owes the people a refund and not just a $50.00 credit. They need to help people with their bills. The fact that eggs cost between 8 and 28 dollars is terrible enough! Oh and then there is gas for the vehicles. This is insane. I am sure there will be a lawsuit filed against them for this!!

My bill has gone up by 100%. When I tried to question the bill I have been kept on hold on the phone for an hour then hung up on. There is no email address only a mailing address. I have no alternative but to pay any amount they quote. I am being held to ransom. Shame on them and the government giving them a monopoly without any oversight.

My bill usually ranges around $18 a month. Mind you, the ONLY GAS APPLIANCE I HAVE is a water heater that feeds a small house with just me and my wife. 2 people. My bill DOUBLED to $38 last month and now I just got my newest one…. $107. For a water heater. For 2 people. This is insanity and should be absolutely ILLEGAL. Best part is, since it’s for gas already used, they claim I OWE it to them. They increased my rate by nearly 6x over 2 months without informing me FIRST, and now claim if I don’t pay it they will shut me off. Going to talk to a lawyer about filing a class action lawsuit against Sempra/SoCalGas.

Never had an issue until now. Summer gas bill is usually under $20 on average and does increase to approx $40-70 in winter. Last bill was about $80 for Nov-Dec. fine. It has been colder. With recent gas hike, my Jan bill is projected to be $177. Ridiculous. Our usage has not really changed in the past few years and I never had a bill that high. Something needs to be done. My bill is getting higher than my electricity bill, and we use more electricity than gas.

I recently moved. I went online to transfer my service. It went through then today they cut off my gas. I called and they said they couldn’t come out until Monday to turn it back on. I explained it never should of been turned off to begin with. They won’t consider it as an emergency even though it’s freezing and I have a baby. So I have to go four days without any heat or hot water. Horrible service.

Updated on 11/23/2021: This complaint is a follow-on from my complaint of November 22, 2021. The appointment was rescheduled for today the 23rd sometime between early AM until 8:00 PM the same day, which means I cannot leave the house for fear of not being here when the technician arrives. Today he arrived at 4:35. He said he had to see the notice that the house was clear. I told him that the fumigation co. must have taken it with him because there was nothing here. I was told that without that notice, he couldn't do anything. I even contacted the fumigation company and he talked directly with them.

SoCal gas is fair in price. They also notify clients on usage comparison so they can make usage adjustments to save. I also appreciate their notifications on third party coverages for gas lines so that clients know what additional charges may affect them.

So Cal Gas company has good service, but their home energy conservation program did nothing for me. They just wasted my time. I tried to tell them that the water heater had problems, but they didn't listen, so I had to call a real professional. Also, the rates have gone up too much.

Renting a house with adult kids with minimum jobs and going to college. I have a full time job and the Electric bill is well over 1,000.00 and yes there is a pool there but is turn off and the bill is still over 1,000 and we do all washing and running the dishwasher after 9 pm. I just don’t know the rent is high. I been on my job for 25 years. I just don’t how I will ever pay this off.

Absolutely the worst customer service ever. Years of mistakes by So Cal Gas to make a simple name correction on my account, that still isn’t corrected. And now a new problem, I was recently double charged for my monthly payment. I called so cal gas and they did see the double charge. I was then promised either a credit to my so cal gas account or credit to my bank account for $98.16, the amount of the overcharge. They said I should receive the credit in 3-5 business days. A few weeks later and no credit, so I called so cal gas again. This time they told me they mailed me a check for $98.16. However, they made the check payable to my father who died in 2001. I have no idea why the check was issued in his name since the overcharge clearly came out of my bank account.

This is absolutely impossible to bear with the SoCalGas service attitude to the Customers! Together with my wife we've started smelling a notorious looming gas odor in our apartment in Hawthorne about 8 PM (Sunday Dec 30, 2019 night) which made us very concerned of course and I reported to the property manager to come. Once manager showed up, she confirmed that the slight smell of natural gas is present and offered to give a call to the SCG. Especially that was found appropriated because we've already called them in the same issue, for that time the leakage was found at an adjacent to ours apartment. But this time the waiting has turned into a mere nightmare (literally because it was night).

I made the mistake of paying online, where I was tricked into getting paperless statements. No bill was sent to my mailbox, until the day after they cut off my gas. When they do that, they charge another $91 -- $16 to turn gas back on, and $75 deposit -- on top of your previous bill. On top of that, they want me to stay home from work for an entire day, so they can send a technician to turn on the gas. No thanks. I'll just go without for a while. Wish there was another option besides these jerks who obviously do not care about their customers.

Not only their phone personnel was rude but even the person who came out to diagnose the gas leak was extremely rude. I surmise they act this way because there are no other gas companies that we can turn to. This is a monopoly and we have to deal with their uncaring service.

They need to train the contact center reps better. Customers are calling to resolve an issue and that should be your focus. She kept trying to tell me what the rules were and what the field reps are NOT required to do. Her field rep pulled out my washer dryer to turn off the valve and so now they have to pull it out again to turn it on. She says they are not required to do so and I should have someone else come in and turn it on. In speaking to the field reps, in order for them to do their jobs, they have to do what the contact center says they are not required to do. Regardless, none of that resolved my issue and she was so rude and demeaning.

SoCal gas took upon themselves to send us and many of our neighbors notices declaring our gas usage is in the order of 70 to 95% more than similar homes. The bill is now quadrupled from our average $70 a month to $249. Our gas use has not changed, our gas heater is only used overnight just as always. This is a blatant abuse of their monopoly system. Class action suit should be filed against the company.

Customer service is no help at all!!! They could care less about their customers! The person I spoke to was rude and just there for a paycheck!!! My service was disconnected With no notice even though I had a payment extension, So per customer service since I made the extension through their automated service they wouldn't honor it.

I don’t like to complain but I called SoCalGas to set up service. After waiting on hold for 12 minutes I was connected to set up service and the lady “Ms **” was so rude an not helpful. She had an attitude and hung up on me. I was not happy with her customer service skills.

I spoke with two customer service reps at SoCalGas and received different information, was basically lied to, and spoke to a woman who was so rude that she was basically calling me name on the phone. I set up my account online and then called the company with a few questions. I was told that if I set up auto-payments then the security deposit would be waived. SoCalGas does NOT do this, according to their website or the second customer service rep.

Every since we've opted out of the "Advanced Meters", we've had problems with the field techs. They sometimes come to our gate and just look around to see if anyone's looking at them and then write something on a piece of paper and leave. They don't bother to come in and actually read the meter and by doing so it causes our bill to be incorrectly billed. Some of the field techs that I've confronted play dumb and make up stories on why they don't have the key for the lock. The locks that we use on the meter reading days were issued to us by SoCalGas and the keys are accessible to every field tech.

This company, SoCalGas, was quick to cut our gas off. The balance of the bill wasn't high only about $70. How the tech got into our building I don't know, they came in asking us for money please finally demanding that we give them the balance. I said if we had it we would already pay it off. Then they cut the gas off. We were able to pay the bill a week later, we also paid for service to be cut back on. It's been over a month and we have no gas, unable to cook. We've been eating out everyday since.

To the gas company. Employee came to my house. I don't know exactly what time, no one was home and he jump a lock gate to shut the gas off. I think this is very scary. I call the office. I paid $115.00 and I ask if it was fine to jump the close gate, they, "Yes because we need to reach our equipment". I told him, "Now I understand why we getting robbed with impersonates from your company." He also ask me to leave my key somewhere so they can get in to turn the service back on.

Apparently the company has a way to track their inspectors so they do not wait for a resident for longer than 5 minutes but they have no way of notifying customers that a technician is 10 minutes away. We have been without gas for 13 days because of a technicality in setting up our account (my husband did not go down to the office with two forms of ID so they turned off our gas). Today I missed the tech by 5 minutes because I was dropping kids at camp and they cannot send him back. In NY they cannot legally turn your gas off. If there was ANY alternative company I would take it. Welcome to California. If it was an option I would give no stars. Zero.

After we moved into our apartment we called SoCalGas and they claimed our apartment address was not on their customer list and that they wouldn't come out. Well 3 months later(now) and our gas is shut off. We called SoCalGas 4 days ago to come out and turn it back on and to start an account, the earliest they could come out was today 7am-7pm show up time??? We live in a split house and our apartment is on the second level and you have to go up outside stairs through a door to a hallway where our door is. Very simple stuff.

I just received a $144 gas bill. A gas bill that is usually between $24 and $50. How can my bill suddenly be almost 5 times the usual amount??? I haven't changed anything by way of how I use the gas (heat, water, etc). This is ridiculous.

There has to be a way to ban this monopoly and revoke them from operating. Run by unsympathetic people. Rude. Traveling and didn't pay our bill. They just came over and dropped a notice which wasn't home- as if I was - would have paid. Then turned off our gas. Next appt to turn it back on- 15 days!!! WHO DOES THIS??? Luckily begged and got someone to come sooner but how is this legal??? How do you turn the stove to feed people? Take a shower? When I asked the supervisor she said, "Yeah this is an inconvenience." Making lives more hard than they are when short on finances? I wish she could be in our shoes of the numerous complaints and feel that people are trying to pay their bill. It's not like they don't want to! This is complete ** as even LADWP doesn't do this crap. I was at the LADWP office and another woman couldn't pay her bill through social security and they set up a payment plan.