SoCalGas Reviews

Woke up to no hot water. Pilot wouldn't stay lit. This happened before many years ago and the gas company came right out and fixed the problem in a few minutes by changing a part. This time they told me it would be 5 days before they could come out! I called a plumber.

The wait was ridiculous but I expected it. When the employee came to reconnect, he was courteous and efficient. After he checked the appliances and reconnected everything, he left. He returned an hr later and asked if everything was working properly (he had another call in the neighborhood), he just decided to stop and check as he passed our house.

I had my gas shut off due to non payment being low income and having just moved and having to pay a deposit on service (catch up on bills). Anyhow, I contacted a utility assistance program to assist with my bill and was credited $350.00 towards my bill. I paid the $16.00 reconnect fee and called to make my reconnection appointment. I'm angry at the fact that it will take a whole week to re-establish service. WHY??? Are there really that many disconnect/reconnects?? And if so why doesn't a billion dollar company have the resources to hire more employees to fill this response time. I mean they are there to THE DATE to shut it off but have the liberty to turn it on at their leisure even after I made good on my bill.

I rent a duplex in Los Angeles and have never paid a single gas bill late. Yesterday, I came home to discover that none of my gas appliances were working - heater, hot water heater, and stove. I called the gas company to find out what was going on and they offered to send a technician over in the morning. When the technician showed up, he informed me that my neighbor's account had been suspended for non-payment and therefore mine was shut off too (even though we have separate meters), and that they would not be turning my gas back on until my neighbor paid his bill, and that he could not tell me when that would be. Obviously, I was livid. Really don't see how they can do this to people.

I came home from work out and found that the gas company had turned off my gas because they wanted to change the meter for a new one. The technician claimed (checked box "urgent" contact SoCalGas to turn on service) it was urgent repair and he had to turn it off. The tag clearly had a spot that gave me, the homeowner who was not home, the homeowner notification and a chance to reschedule the meter change. Now I am stuck here waiting for their inside technician to come and re-ignite my pilot(s).

On 12/413, my gas was turned off. I came home and called the gas company, made payment which I was charged 185.00 reconnect fee, 16.00 service fee and another 1.50 for another fee. This was done over the phone to reconnect service and my past due amount was 118.28. This was totally a cost that I could not afford. I also notified the gas company that I have a 73-year old mother that lives in the home that is hook up to machines and that I need to feed and bathe her. The gas company told me, "Sorry, you need to pay. There's nothing we can do."

On 9-1-13, new tenants moved into my property in Whittier. The new tenants contracted The Gas Company as their supplier for gas. The first bill was sent to my tenant's mid-September for billing period of September 1, 2013 to September 13, 2013. The bill also included charges from their previous residence for a grand total of $71.28. The bill amount was due in October and was paid in full by Monday, October 5, 2013. On October 16, 2013 the tenants received a new "corrected bill" - the corrected bill included additional charges that totaled $390.41 for the billing period of September 1, 2013 to September 13, 2013 and charges for billing period September 13, 2013 to October 12, 2013 totaling $1,461.15 - for a grand total gas bill of $1,824.12. Both the correction charges in September and the September to October charges were extremely alarming.

I strongly believe that the So Cal Gas Company hires people who have killed people. How do we investigate them? How does someone have the audacity to break down someone's front door for a $100 overdue bill? My wireless bill is more than that and THAT's overdue all the time, but they don’t come to my front door trying to break it down for collection. Simply, knock. Who owns the So Cal Gas Co.? **'s offspring??

I arrived home from work to find a reg tag on the door stating we have a leak caused by rust, and that they have shut off our gas and meter, and to call a plumber. We went out and looked, and can't see what they are referring to. I called SoCal to ask them to have the guy come back to show me where the leak is so I can get estimates to have it repaired. They REFUSED! They said I would have to hire & pay for a plumber to do testing with air to find out where it is before getting an estimate, even though the guy that decided to red tag us knows exactly where it is. They will return only after it's repaired. Lovely Catch-22...

I am shocked! Just closed escrow on home that is 6 years old in a new large development in Indio on Friday. I called Saturday to schedule gas to be turned on and the soonest is TWO WEEKS! REALLY!!! This is ridiculous! I can not clean or even stay in our home for two weeks until the Gas Company is able to come and flip a switch! This should be illegal! So warning out to anyone moving into the Southern Cal Gas... Don't make plans to have hot water or cook for at least two weeks after you purchase your home..

My husband woke me up to tell me that our gas had been turned off. Assuming he paid the bills diligently, I contact them (GAS company). I was told that my bill has not been paid since February. I was livid. I paid the $300.00 and then phoned them with my confirmation number. I gave the confirmation number and asked what time they would turn the gas on. I was told they wouldn't do it until Tuesday. That is 4 days of no hot water or cooking. I broke down and just about hyperventilated on the phone and told her that this wasn't possible. I have a two-year-old and I need hot water. She told me this was not her problem, that I was irresponsible and did not pay my bills. Who does she think she is? Giving lectures over the phone to a crying mother is not part of their job. No one knows what circumstances we have or any other family has for that matter. I would like to sue them. Anyone with me?

I am a single mother with 2 children with low income. This company, when I moved, charged me a brand new deposit of 100 dollars for my first bill even though I have never been late to them. I could not afford the new deposit and requested an extension or help with it. My gas got shut off today. I borrowed money to pay it but now, my children and I are without gas for a whole week! They can send someone to turn it off easy in 1 minute but now they are saying they need a whole week to turn it back on even though they did it just a few hours ago(!) and going to charge me on top of it too, 16 dollars! This gas company is a monopoly and should be broken up and regulated.

I had a Southern California Gas bill collector come to my door and intimidate my wife. The bill was not due until the next day. I am at fault for letting two months build up, but the mafia/gestapo tactics are intolerable. The more I think about it, the more furious I get. I was at work and got the 911 call and my wife, at home alone with my kids, felt intimidated and humiliated. I would change the service immediately if they were not the sole source monopoly.

In the afternoon of January 23, 2013, I was assaulted by two African American SoCal Gas Company Employees. At about 1:00 pm, I was awakened by my dog barking and loud noises coming from the side of my padlocked, gated house. It sounded like someone was trying to break into my home. When I looked out of my window, I saw my gate wide open. So, I quickly opened my back door to see what was going on. To my surprise, there were two black guys dressed in gas company uniforms. On the ground, lied my padlock, which had been broken, next to a set of bolt cutters.

These past few years, I have had problems with my bills - every year, same problems! From summer until the cold days come, I requested to light up my gas furnace. Last year, from the hot days to one week from my initial bill (which was $5), it went to $30? I asked for an investigation, which most of the time is useless. First they told me the person could see the meter from the gate? Wrong. There is no way to see it. Way too far. Then there is a dog on the premises? No there is not! Then it is locked property? No again! I am tired of these nonsense reasons. Bottom line, the worker looks at the last year's reading, comes up with a number, and go home early!

I just moved in to a new apartment. I had working gas and called to put it under my name. They asked for the usual 2 forms of ID, new service address and phone number. After sending it on January 1st and getting confirmation by the fax machine that it had arrived, my gas was shut off on Jan. 7th! With no warning as to that it would be or why. They lost my info and according to their records, they never got my fax even though the fax machine confirmed it was sent successfully. They lost a full copy of my driver's license and a bank statement, along with my address and phone number. I am absolutely infuriated over the loss of such delicate information and that they failed to give me warning that they lost such information.

Southern California Gas Company is reporting a past due collection account on all my 3 major credit reports. I never once received a notice of this debt, I don't owe this debt. I called the gas company and I was harassed by a manager. I have no knowledge of this debt so I request the collection accounts be deleted and cooperate with me, providing evidence of this debt before reporting it to my credit illegally!

Chad ** ** should be fired. He showed up angry, rude and unpleasant and then refused to check for a gas leak; let alone, fix it since he said my gas stove doesn't have a pilot despite the strong gas smell and obvious gas problem. He was unhelpful and has exposed me, my family and pets to danger. The gas company said someone will call me in 1 to 2 days!

Three (3) of your gas workers are parked and having lunch in a no parking from 12 to 2 for street cleaning zone as I write this complaint. They have been there since 11:30 and did not let the street be cleaned. They stood there eating while the street sweeper went around them not letting my street be cleaned. I got 2 license plates of the trucks. The license plates numbers are: ** and **. I want to know what you are going to do about it since this is the second time this has happened.

Back in June, I had made payment arrangements on my bill - one payment on August 7th which I made, another for 9/24/12 and another for 11/5/12. I then received a notice of disconnection on 9/11/12 and that if the total amount was not paid by 9/24, my gas would be shut off. I had payment arrangements already set so I called to find out why I got the disconnection notice. I was told by the customer rep that they send notices anyway. Funny, I never received a notice before when I had payment arrangements. It didn't seem right to me. So I tried to confirm my previous arrangements for 9/24 and 11/ 5. At this point, I was told that I had canceled my arrangements when I went through the voice system, which I did not.

The gas company turned my gas off due to a billing error. I've settled up the bill, no problem, but they won't send anyone out for a full week to turn it on. What do they expect people to do without gas for a week?! I spoke to multiple tears of customer service and they kept regurgitating the same line over and over about schedules. How can it possibly take a week to send out a service person to turn on the gas?! I wish there was another company to go through, but that isn't even an option. Aren't there laws against monopolies to prevent crap service just like this? One week to turn on gas?!

I received my June bill on July 25th. Normally, I receive it on June 28th. This bill was placed on suspension because it was abnormally high and required investigation, which I appreciated. My issue is that I was not aware of this high bill until July 25, to which I promptly began investigating the cause, contacted the gas company, maintenance persons, landlady etc., and determined that it was due to a hot water leak. The leak was promptly fixed, less than a week after I was aware of an issue with my bill. However, I then received my July bill 5 days after the June bill on July 30th and it is also incredibly high. I was never made aware of the abnormality in my June bill until a month later well into anther billing cycle.

Normally, our family gas bill is about $15-$30. The highest was during months of December and January when we were using heater at night so the price went up to $64. Now, the billing period from April to May, they gave me the bill for $111.11. I called and asked them to recalculate. They did, and sent me a letter saying it was misread and overbilled. No single word saying sorry for the inconvenience. When I looked at the new bill, remarkably, they recalculated all my bills in the past, gave me higher bills based on higher meter number. I wonder where those higher numbers are coming from, and why they said it was overbilled and now it's even more overbilled.

For several months before my mother died, I paid her bills. After she died, I continued to pay the utilities and left them in her name. It's been 18 years now and I decided to switch them into my name and that is when the trouble started with the gas company. Even though I have been paying the monthly gas bills for the past 18 years, they insisted that I go through a credit check and then demanded a $230 deposit on the "new account". When I complained and said that I had been paying the bills all these years, they said that there was no record and that I would be forced to pay not only the deposit, but also for a credit report.

The service time of Southern California Gas is from 7:00 AM to 5:00 PM. This is too long for a wait time. The waiting time should be much less with the advancement in technology. Why does Southern California Gas still make us wait 10 hours for their service?

I ordered for the gas company to send out a technician to check all my gas appliance were connected properly. I had to wait about 3 weeks for my appointment. When the technician showed up, he walked in my house very rudely and walked over to my dryer, looked at it and said "okay, I came to look at the dryer. It has a valve and a pipe, it's good!". I said, aren't you going to check if it was connected right? He replied very rudely, in a loud voice, "I just told you, I looked at it. What else do you want me to do?" None of my appliances were checked. All he said was "your stove turns on". I replied yes, he looked at me and laughed so I told him to leave my house if all they send him was to act rude and laugh at me.

Service connection appointment 8 day lead time. - I’m trying to move into a new residence which requires service be transferred. Next appointment is 3-28 which is over a week away. I have a child and need to be able to provide heat, hot water and to be able to cook on my gas range.

I called the gas company to shut off gas supply to the old furnace that’s not being used for years. Mr. ** then checked house for any gas leaks. He detected none! He then inspected the 6-year old Kenmore water heater. Again, he found no gas leaks! He assured me it’s not a safety issue, but there’s a missing "inspection cap on firebox seal" and that the problem was an efficiency issue. And he proceeded to shut off my water heater on a 42-degree day. I had to call an emergency plumber who again stated there’s no leaking of gas; it cost me money, but he reassured me it was never a safety problem.

On Friday, 3/9/12, our gas service was shut off for a late bill. With these hard economic times, money has been tight. We got the notice from the front door jam when we arrived home after work Friday evening. By now, it was too late to do anything. On Saturday, 3/10/12, we paid the bill in full and requested service to be restored ASAP. The operator said the next appointment time was not until Saturday, 3/17/12! An entire week! We argued that a week was completely unacceptable. After several minutes and talking to a supervisor, the appointment was moved to Monday, 3/12/12. The gas company has got to get it together. We have three children and pets. I'm tempted to sue the gas company for inhibiting us from feeding our children as required by law and bathing our child as required by law. If I cannot uphold my legal responsibility because of the gas company's refusal to do their job in a reasonable and timely manner, then I will sue them. Anyone want to join me in a class action suit?

I had an appointment 02/29/12 for the tech to come and light my hot water heater. I came back from my doctor’s appointment around 11:15. I saw a gas truck parked on the side of the road on De Palma. I left the door open for the gas tech. When I came home I called the gas company and told them I saw the tech parked. I thought they would dispatch him and let him know I was home. Instead, they told me my appointment was from 7 am to 5 p.m. Around 3:00 pm I saw a gas truck come by my house and slowed down to see the address. Then he left. My car was in the garage. I thought he figured no one was home. Again, I called the gas company to let them know the tech came by but did not stop. The representative I was talking to said he didn't turn in my work, so he will be back.

The gas company is charging outrageous over pricing. In December 2011 our bill was for $47.36. On the next bill due January 18, they charged $161.32. My dryer was not working. I did not use it. I did not turn on the heater. I can understand that the bill could go up for whatever reason but not because I used more gas than the month before. When I talked to customer service, the man said they were charging based on last year's amount of gas used. I told him not to speculate and asked for someone to go and read the meter again.

Everyone, please oppose any expansion of Southern California Gas Company on the so-called 'Natural Gas'. They are no different from oil companies. These corporations profit over the people.

Had an outstanding balance, tried to pay it off but they couldn't find the proper account so I paid the one they could find. They assured me my service wouldn't be cut off then without a knock at the door, no sign on the door, nothing, they cut off my service the Thursday before Christmas.

Had my gas turned off about a month ago and had to shower with ice cold water in the winter for about a week plus. When they turned it back on, all I got was room temperature water. I called a second time to amend the problem, so they came over when I wasn't home and "fixed" the problem. I'm pretty sure all the repair agent did was take a ** in my bathroom because not a thing was changed. I called a third time today to complain about this problem and before I could fully explain myself the company rep over the phone got extremely rude and tried cutting me off at every word I said.

When I woke up this morning, my gas was off. I called the gas company and they said yes, they came to turn it off per my appointment. I told them I never made an appointment and that I was not made aware that they were going to do anything. They were not able to explain this, they only scheduled someone to come turn my gas back on during the day when I was not home. When I returned this evening, I found that the gas person left my oven on and my apartment smelled like gas. The oven and stove do not work now. I called the emergency line but the woman on the line said it was not an emergency and that I would have to make an appointment to have my appliances turned back on.

Southern California Gas provides unacceptable customer service. They are not able to return to reconnect gas service for 5 full days in the middle of winter and offer no alternatives, recourse or solutions. They allow you to make a "comment only" complaint that will not go anywhere and do not have an internal Consumer Affairs department. Their only solution for me was to "switch to propane". Their claim is that it takes a long time to complete each service order. So knowing that, they should have an adequate number of field employees to fulfill their customer's requests in a timely manner. Leaving customers without heat in winter is unacceptable.

Having only one company deal with all the gas is kinda **. I mean, come on, having to wait weeks to turn on service is just wrong. The rep wasn't very nice, very rude. Could this system be more wrong seriously? Lets put people out in the gold and be very rude about it.

The gas company discontinued the service on November 3, 2011. I called to reconnect and I paid the amount due to have the service back and they told me that they will be here the next day, which was on November 4, 2011 between 8 am - 4 pm. I was here in the morning, but I had to step out to pick up my daughter from school at that time, that's when they came. As soon as I got home after 20 minutes, they left a note. And I called to the company because I have two kids, one is 17 months and the other is 10 years old and they told me that they can't do anything until Monday or Tuesday because they were booked already. I explained to them that I have my kids and I really need the service back, but they just said that it was inconvenient and they cannot do anything.

The gas company has poor customer service and many incompetent employees. I moved from my apartment with 6 years of service and transferred service to my new bought house. I gave notice of my temporary mailing address and PO Box while I was transitioning into the house. They said that they sent a final bill of $7.00; however, I never received anything and paid a final bill of $13 when closing the account at the apartment. Also, I never used the gas because the old heater never worked and everything else was electric. The bill with some minimum service monthly charge, they send it every 6 months.

I experienced horrible service from Southern California Gas company. They are very rude. The attitude one gets from the "customer service" is a very sad experience. My gas was turned off when I was on a vacation out of the country. It was paid and I had to call the next day because it was too late in the day to have a technician come out and make an appointment. So, I called the next day to set up a time a tech could come out. They told me I had to wait 7 days and that it was the earliest! If I did not like it, I did not have to have them come out at all. Imagine that! I guess the Southern California Gas company could care less about the needs, service, and customer care.

I had made payment arrangements on or around September 23, 2011 with Ms. ** for the 1st payment that was received while at the said property. This statement was mailed and dated September 9, 2011. With a previous balance, unpaid amount due now indicated $398.61. On October 3, 2011, I spoke with representative Jennie ** to see if I could get a payment arrangement as the check I was expecting had not arrived. Ms. ** indicated that the field representative was scheduled on October 3, 2011 that day to come out and collect the $343.68 or the service would be disconnected.

I got service turned on after being a customer for 12 years at my old place. The new place has a stove for gas and that's it. I got my first bill and it was $70. I called for an explanation because the bill was not broken down for the charges and they claimed I owe them a deposit and a connection fee. The phone operator was rude and basically non-helpful. I couldn't generate a $70 gas bill in two years at this place. They claimed that they explained all of these when I called for the hook up, but they didn't because I wrote everything down and none of this was explained. I ripped out the gas stove, sold it and replaced it with an electric one. I will never deal with these ripoff artists ever again.

I am writing this message on behalf of my grandmother. I am not sure whether there is anything that can be done, but I figured I would check around. My grandmother just rented a home and the home had a lock placed on the gas meter, one which only the gas company can unlock. The gas company is "unable" to turn her gas meter on or accommodate her needs for a week. She is now going on her fifth day with no hot water to bathe or gas for cooking her meals. I have had to skip days from work now to accommodate her needs.

This is a terrible monopoly company of people who simply do not care, and do not bother with pretenses of caring.

I used to be on automatic bill payment. I closed my bank account, missed 2 payment so my gas got turned off. So far my fault. I called the gas company, they told me to make a $205 payment and that will bring my account up to date that is a $50 deposit and reconnection fee for $16 being my fault not making a payment on time. I was ok with it. I explained to her that I'm not around mostly so please put me back on automatic payment so this wouldn't happen again. She took my new bank info and assured me that I'm fine. Next month my gas gets turned off again, another $16 reconnection fee. I called them back asking them what is going on, I'm on automatic payment, he told me, "oh sorry, yes, I see that you wanted to go on auto-pay, but since your account isn't current it didn't kick in yet." I couldn't believe my ears. I told him but I made a $205 payment and I was told I'm current.

I called on 12/3/09 about the gas leak. The rep came out and said he couldn't find a leak (my gas bill had gone up by 50%). I have had several other people complain about the smell of gas. I asked him if he could smell it, as I could. He wouldn't say. He used an electronic device that should detect a leak and registered nothing. He took a bottle that had about 1/4" of water in the bottle, he filled it up with water from my hose and sprayed looking for a leak. (didn't add any soap to bottle).He said I didn't have a leak but would call for another person that could check for a leak under the concrete. (may have come out, I didn't see them). I received another gas bill that was very high.

My gas was turned off for non payment, on 1/25 (Unfortunately I was a victim of downsizing and yada yada yada, I'm sure you've heard the rest.) Well, I got the money the next day and wet to pay my fee's plus late fee's, plus fee's to re-connect! $333.50 total! I'm a single mother/grandmother to boot! But okay, we need gas! So, I had to pay! Well, this is now Feb 2nd, and we still have not gas!

I qualified for weatherization and my heater was no good. So the third party vendor they use came out, took out my old heater, and just set my new heater in the hole. They didn’t connect anything and said they would be back the following day to put in the custom vent. The next day came, nothing. I called and was told they would be out before the end of the day, so I waited and nothing, no call no show.

I have been laid off my job for the past ten months and I have been late paying my gas bill, but I do pay it. Well, I paid SCG $48 on my bill and I was told that they added another $50 extra to my account due to me not paying on time. I told the supervisor I cannot pay on time due to my situation and she told me, oh well, they have the right to add any fees they want to and I have to deal with it. I am in the recession. It's hard. I'm a single mother and I don't have any extra money coming in. I think it's wrong to continue to add a $50 fee just because you're late. I asked her if I am the only one being charged and she said yes, because I'm black and to make it harder for black folks. I was outdone. She would not give me her name and cannot pay $207.47. My bill is always no more than $30 to $40 and they're treating me like this. I refuse to be treated like this. Please get to the bottom of this for me.

I purchased my cell phone on 6/5 w/ ACNwireless.com. At the time of point of sale online it asked if I would like to purchase "device protection plan" for $49.99 for 12 months for my cell phone for damaged/stolen/lost phone. I contacted the company and asked what happens w/ the insurance after 12 months, they said I would need to notify sprint to add their ins to plan. I contacted Sprint and they informed me the same. Now 90 days later I view my act online w/ Sprint and it does not show I have ins. I immeditly contated Sprint and they said no insurance but to provide ppwork to their local store. The ppwork I have is for joinncoa.net who is the 3rd party company who holds the insurance. I contacted NCOA and they are impossible to get anyone on the phone. I emailed and w/ in 4 days someone calls me and says it's not INSURANCE, but a protection plan.. what ever that means.. then the rep tells me I need to send my phone in w/ out a loaner to have it repaired and it would take 6-8 weeks.. but their site says 2-5 days. I run my buisness through this phone and can't be w/ out a phone. I contacted ACNwireless directly and they can't help me. If ACN said the phone was not covered I would have immediatly contacted Sprint to have the insurance added for $7.00 a month. Now Sprint has a 30 day time frame and it's too late for me to add it.. and the sprint rep says I was given wrong info that I could add the insurance 12 months later.. so now I'm screwed, I can't ever get insurance w/ Sprint unless I cancel w/ them. ACN and NCOA has caused mess and I need this resolved ASAP.. this is costing me valuable time and money

This is just another warning to stay away from this company. I have had 31 days of service. The service was totally useless for my needs. The net result is that I have had the service for 31 days, and I have been charged $165.00. They have increased the disconnect charge twice in 5 days with no notification. This is just a notification to any consumers out there: STAY AWAY FROM THIS COMPANY. THEY SPECIALIZE IN TAKING ADVANTAGE OF CONSUMERS. Their contracts are written so vaguely, the average consumer has no recourse. Yet ACN will have a recourse of threatening to send the account for collection and damage your credit. Please, stay away from these salesmen for your own good and piece of mind.

A very pleasant representative from ACN Digital phone service presented me with the opportunity to greatly decrease my monthly phone bill. I was offered a $23.99 per month bill if I had a DSL computer link. I told the rep that I had Verizon FIOS and will ACN still work with this system. I was told that ACN was not sure but if it didn't work, I would get my money back with the return of the equipment.

The gas to our apartment unit was turned off for no apparent reason. I was not aware of such thing as an earthquake safety shut off feature. I have never seen or have dealt with a gas valve in my life. The guy from the gas company told me that my only choice is to pay $64 to have the gas turned back on. It has already been a week since we discovered that the gas got turned off. We have not been able to cook at all.

I have service with this carrier for approximately two years. About a month ago I started getting no dial tone and was unable to use my phone. I contacted them to report this problem and they advised me after a couple of days that it was Bell South's problem. They had Bell South come out and Bell South called me to tell me it was ACN's problem. Back and forth with both of these carriers to find out who was at fault and finally I had to pay for a service technician through ACN to come our and tell me that it was my inside line it was Bell South. We then had a Vendor Meet with both carriers and Bell South showed the ACN technician that it was inside. ACN is continuing to charge me for service I do not have and the ACN technician advised me to go back to Bell South because he would not be able to handle my problem. I have tried to resolve this in an amicable manner but have had no results with ACN. They do not care that I have no service and they keep sending the same moron for every service call. I don't know where the problem is but I am in the middle of this and want my phone line fixed. I believe that ACN should not have charged me service for the last month due to their incompetence in sending out technicians that don't know what they are doing and have still advised me to go back to Bell South.

I moved in August. I kept getting a letter saying that I have a credit of $17.99 on my phone bill since I moved. Well, I never got a check. I sent them a letter and got another invoice in December showing a credit of $17.99. It is now March and I still have not received a check. The customer services for this company is not reliable at all.