Reliant Energy Reviews

Why didn't I read the reviews on this website before deciding to take energy from this company?! Within one week of joining Reliant, I have been lied to multiple times by their customer service representatives, been billed an early cancellation charge which I was assured would not apply, and discovered that there is no complaints department for when you have an issue with Reliant — which sums up this company — you will have nowhere to turn when things go wrong! Run away, far away now, while you have the chance!

With average billing my bill has skyrocketed to $100 more a month. I work 12 hrs a day, no one lives with me, no way in hell my bill should be the high. Reliant is a rip off! Do not sign up for average bill.

Reliant Energy was at one time a fairly decent company, those day are long gone. We've used their service for years now with the pay as you go, we are to Always receive account balance notifications. They turned service off over .15*...that's right, 15 cents..Neither my wife and I received any notifications at all. Reliant should change their name to "Rip Off" Energy....I'm done with them....

The prices are reasonable... But, the Customer Service is Sh*t! If I knew a better Energy Company... whenever it came to pricing... off the Top of my Head... I would definitely Jump Ship! I spoke with about 5 to 6 People... and they all tried to talk in Circles... and did their Best... to block Me from Leaving a Review... They Knew! It wouldn't be Positive...

Reliant is full of. I got the service on July 28, August the 7th. I had already received a bill for $201. I wouldn't recommend this company to anyone they are a rip off. I wouldn't recommend them to anyone.

Over a $53 owed balance from the previous month's bill, which was $160. In reality, it only would have been a $130 but I was on budget billing. It was a 106° that day they shut it off on a Wed. and I paid the $53 and they turned it back on in 1 hour. My bill was gonna be due on Friday. They had already carried that $53 over to the next month. Which is why I didn't rush to pay it. I thought I had till that Friday. Anyway, this company should be sued. I have babies in this house. I might make mention that I wasn't even late by one month on my bill. I was just behind by an additional fifty three dollars, and two days before my next bill was due with that fifty three dollars tacked on, they shut my electricity off to make an example out of me, I'm sure.

Reliant is allowing criminals to get lights in other people names. The system they use to verify your identity is flawed. They need to be stopped and needs to redo their systems so this won’t happen..

Absolute worst electricity company I’ve ever been with. Charged me over $400 for several months living in a $1500 sq ft house. $75 extra for fees that were promised by upper management wouldn’t happen.

Avoid this company at all costs! I made the huge mistake of switching to Reliant with the promise of a $600 bill credit and lower rates. My bill doubled and I switched back and now have an $800 final bill. And they have unbelievably bad customer service!

So if you need a little time or assistance, don't even contact Reliant. Sick kid in the house, diabetic, and they couldn't offer a 7 day extension. The reason? Too many late notices. Not that I have been disconnected, ever, but I have received notices, so they cannot offer any kind of extension. You will be without electric for a week? I apologize. That's all they could say.

Stay Away from Reliant! They're horrible. I was with Pulse Power previously and was force pushed to Reliant. I was told that everything on my bill stays as is and nothing changes until the contract ends. But I see some new charge "Gross Receipts Tax Reimbursement" charge from Reliant that was never charged by Pulse Power. Reliant mentioned that they always have that charge and will not be waived. I requested cancellation of my contract with Reliant and I wouldn't want to continue with Reliant, but they mentioned that I need to pay about $400 in early termination fees. I was helpless and I couldn't do much, so stayed with them.

I wouldn’t even give Reliant one star if I could. I signed up with them based on a recommendation from my rental company, and it’s easily the worst decision I’ve made. Our electricity bill has been consistently $500 every month, which is outrageous. We’ve lived in larger rental homes before and never paid more than $400 — usually far less. This current home is smaller, and yet our bill is the highest it’s ever been. When I called to ask about a leveling or budget billing plan, I was told they don’t offer one. Instead, they suggested I “keep an eye out for better pricing.” Seriously? That’s not a solution — that’s just poor customer service. I feel taken advantage of, and I would never recommend Reliant to anyone.

They charge people MORE money to USE LESS electricity. The energy delivery charge shrugged off by them as "centerpoints" problem while they both wring their hands behind closed doors disgusts me. I've been a customer for over 25 years and am sick and tired of paying premium prices for garbage service and being thrown at the feet of the Centerpoint monopoly. Really though, it's the filthy humans at the Public Utility Commission that get kickbacks from these monopolies for allowing them to increase their prices every year twice a year. All of them are SCUM.

Not only did they charge me double my first month. They charge 30% or more for DELIVERING....I am from Washington State where they don't use human beings as cash cows and force them to pay money so they don't die of heat exhaustion is very ion brand for Texas morals. Horrible company. I cannot wait to leave Texas, and this lease/contract.

First 2 bills under $100. After that $347. Can not be right. House is under 800 sq.ft. Husband had been in the hospital since June 1st. Came home July 21. I am only one person not using any more electricity than usual. Something is wrong. Somebody has read the meter wrong. If error is not found, will be looking for different carrier.

Was bamboozle. I was at Wal-Mart and this guy name Mailco a Reliant guy told me that switching to reliant would run me around $250 and I jumped because I was paying $400 where I was but he lied. My bill is still in the $400.

Gave the company 4 chances to help me and they just read some policy and never listened to me. Switched me promising they would pay the transfer fee. They have not and then locked me in for 2 years with the SAME cancellation fee they refuse to waive to earn my business. Lower bill for first month and now I pay the same due to “delivery charges of $92”. DO NOT switch to them - you will regret it.

Only offering the best prices to new customers is a great way to alienate and lose your longtime loyal ones. Getting charged 19.9c for 1500kWh is insane and the best plan available for us as a loyal customer was nearly 18c. Why do new customers get a rate around 11c? Terrible business practice. We are switching to Champion Energy, I’m not promoting them. I found the best deal for my kWh usage on powertochoose.org due to giving up on Reliant after speaking to a useless customer service agent named Felipe about trying to lower our bill. Don’t buy into the hype of Reliant, many of the “offers” and “great deals” (average billing and free nights/weekends) are not what they seem. Read the fine print and do your research. The armadillo is real cute and Matthew is a great actor but I’d rather save $$$. LATER RELIANT!!!

Disappointed with Rising Bills and Poor Customer Service.

Please don’t get fooled by their sales pitch on how much they can save you. I bill in 4 months has gone from 30 dollars to 350 and also being charged 104 this month on top of that for a Oncor “delivery” fee. When I questioned my bill I was told by law they can charge me and nothing I can do about it. Every time the darn wind blows my power goes out at least 12hrs or longer. It’s one big headache. Save/take your money somewhere else before you get stuck in a 36 month contract like me. :/ Run. Don’t walk.

I’ve been with Reliant for five years, and I will never return. I finally made the switch to a different provider. Their customer service has been consistently poor. I’ve encountered conflicting information regarding my account, such as payments not showing up, and I’ve had to go through numerous hoops to prove that I made those payments. Online chats, emails, and calls to their 800 numbers have been a waste of time and have only caused me unnecessary stress.

They have gone up 50 percent on my bill even though I have a locked in rate and my consumption is the same. They are estimating my next bill at 600 up from 280 the month before!!! They are deceiving and overcharging!!!

They do not care about long term loyal customers. They messed up one of my properties by accidentally disconnecting it- then needed to take a week for a “background check”- more in depth than a mortgage company. After 15 years, I am taking 7 accounts to Gexa.

I am writing to express my extreme dissatisfaction with Reliant's business practices. I recently spoke with Reliant and was shocked to learn about the \$250 transfer fee to move services to another apartment, especially considering that a deposit has already been paid. Furthermore, my elderly father received an initial bill of \$557, which is excessive. Being told that both $250 deposit will only be refunded after a year is unacceptable and not a good business practice. If a \$250 deposit has already been made on March 25th, 2025, it should be transferable with my father's service. I would never recommend Reliant based on this experience. TXU, on the other hand, is a far superior company.

I am not one to usually write negative reviews, but my experience with Reliant Energy has been... not so good. I called Reliant in December of 2024 because I was going to be moving into a new apartment that month. I told Reliant that my move in date was going to be 12/10. They understood and said my electricity services would be active by then. I moved into my unit and I had power. Great. I went on Reliant's website to set up my account. It said that my bill would be available within 45-60 days after services start. Great.

Everything about this company is horrible. They app, their website, their billing. They did not send me a bill for the first month and just sent a disconnection notice, then charged me an extra $25 for it. I will switch to another provider ASAP.

Been a customer for over 30 years. Don't be fooled by their gimmicks to re-enroll in their plans to save money. I will not be re-enrolling with them. I would end today but would have to pay a penalty. They care nothing about their customers.

The worse energy company to have a business with. They don’t care about customers. All they do is taking your money and before serving you you have to beg them. I have been asking for my deposit refund back for a month now and they don’t want to refund my money back. All they will tell is the refund is approved and we are waiting for the check department. Please save yourself a headache and don’t switch with Reliant Energy.

The worst treatment a company can ever give a customer. Two forms of I.D required to start service. Every submission of forms of ID rejected for a different reason. I submitted a passport, they wanted all 4 corners plus photo page and signature page but never communicated this to me directly. Left my application unprocessed and without electricity in Texas heat. I swear I can’t understand how people can treat a person this way. No urgency, no empathy, no desire to help whatsoever.

Don't get fooled by the promise they make of giving you a $50 incentive when you refer someone. We have called 4 times and every time we have called they ask for the same info and say everything is set. Yet 5 months and still can't get their job done. They are very useless and incompetent.

We've been with Reliant for over 30 years. And next year, I will not renew my contract. This yr. is when I needed help paying my bill due to medical issues, fixed income, the time the bill was due, and my S.S. date to receive. I stayed on the phone one day for 3 hrs. with very little help and had to contact my bank and pay an overdraft fee due to Reliant not working with me on the payment date 8 days later. I've been putting off changing providers but, next year, we will no longer be using Reliant for Electricity purposes. They also attached a $80.00 late fee charge to my bill which doesn't help one bit, their only concern is greed, greed, greed, and the ** Representatives are not helpful either, but rather rude. I would not recommend them to anyone.

Not helpful to those in need, while claiming to have donations from the CARE program, power has been shut off 5 times in the last year, even though 211. Needed a 3 day extension, can’t get, even with agency assistance in 3 days. Freezing weather this weekend, dogs, kids, food. No money for extension, going to report to FCC, lawyers will be filing a law suit if I and kids, and dogs, and fish die during the upcoming freeze in the next few days because you can’t afford to give us a few days… Why???? Waiting for a call back from FCC, and 10 or more people who I have referred to Reliant are about to cancel their plans with you, they are scared you are going to treat them how you have treated me, it’s been over 10 years, we don’t have to treated like this..

I am incredibly disappointed in Reliant Energy. I have used them for years in the past and rejoined them at my new house in February of 2024 with their Reliant Truly Free Nights 100% Solar 20 plan. After a couple of months with them, they gave me a "special offer" for being a good customer to upgrade my plan to their Reliant Keep Your Cash Nights & Weekends 36 plan. After reading about it, I decided to take the offer thinking of course I would stay committed to them for 2 more years when they were offering me such a good plan with free nights and weekends, an upgrade from just the free nights I originally had. Upon receiving a bill of $746.18 for a small 880sq ft home, I couldn't understand how a measly N&W Discount of $28.05 was the electricity I had used during nights and on weekends.

I have been with Reliant for over 30 years both myself and my mom. I pay both bills. They are becoming ridiculously and increasingly higher now and after such longevity with them in excellent standing they cannot do anything such as offering a better or more affordable rate. The two plans they are offering now are not good as they are both expensive with long-term contracts 36 months and 56 months and I have seen better rates thus far from other providers here in Texas. It appears as if Championship Energy is the way to go as I am conducting more research. For my account, they are basically charging me more for using less energy. I tried so hard and had countless conversations with different Reliant representatives but was as if no one care basically giving me the run around. I have been with Reliant for so long I have forgotten what they were previously called.

I feel they are very expensive and overbilling. I would want people to research before you sign up with them or TXU. Please make sure that you check other companies out and don't fall into their marketing trap.

I have a prepaid account with Reliant. Came home to my electricity being turned off. Get real. The account is not negative. Why shut it off. I could understand if there wasn’t money in the account but there still is. Now I have to wait for this reconnection to take place before it can be turned on again!!!! I had $2.00 something in the account. Says you have to maintain a balance of $5 or greater but why shut it off if there’s still money in the account!! Let it get to negative then shut it off!!!!

This is by far the worst service I've ever experienced. There has been no response from the provider all day despite a power cut caused by a late payment. There was no prior notice, as I missed the email. The behavior from the service team has been extremely unprofessional and arrogant.

I'm an apartment manager and often I need power on in my apartments after someone moves out. Normally, when I use any other provider, the power can be back on in 5-10 minutes. A click of the button...but with Reliant, (I've been suffering because of them for 4 months now) I have constant log in issues, 10 minutes chatting with an AI bot, 10 more minutes with a live chat agent, 30 minutes on the phone with someone who needs the same information I have now already given 3 times, an email had to be sent to fix yet another login issue, all to be told that it may or may not be on within 24 hours!!..

I had Reliant for over 6 years. Chose them since they are a known brand. I always paid high amount for my home but figured, "Ok it's because Reliant is top notch." I searched elsewhere and saw a drastic difference. So I switched and planned it for my last day so it's a smooth transition. Keep in mind it's fall/winter currently. So you can see how when I got a $500+ bill I was very upset. Reached out to customer service who stated there was a carry over balance and thus $500 plus. When I setup the account I have always been on autopay since there a discount for being on autopay. The bill does not make sense and the rep did not help me make it make sense. If you look at photos below even their own breakdown is not accurate. Will never recommend them. No loyalty or attempt for resolution. At this point it's hard not to think I been royally scammed.

I really wish Reliant would read this review. My rate per kWh was a little over 8 cents last year. This year it is 15.13. Take a close look at my total current electricity charges. It states $97.71. So how can Reliant have the nerve to state amount due is $195.99. This is my 4th consecutive bill over $150. I am a senior and feel like Reliant has decided to rob me. My house is single story, 1352 sqft. I have been a loyal customer for over 20 years. This is disgusting, outrageous, and inhumane.

They always increase the price. And once you start calling them, they start offering the cheaper prices. And their website is very laggy. The online chat is always disconnecting. The customer service is also rude!

Reliant has been one of the worst experiences I have ever had with an electricity company. I am currently waiting for my final month of services to cut them loose, I would rather live in the dark THAN TO CONTINUE MY SERVICES WITH THIS COMPANY. Customers Services And Lies They Tell.

I contacted Reliant energy to see about switching my service and the rep said she found me a "fixed rate" of 10.55 pkwh. I asked if there would be any additional fees or charges and she stated the only other fee besides the normal tax could be if we were under 1000kwh, there would be a $9.95 charge. I reiterated again, that it was a flat, fixed rate of 10.55 cents pkwh because I'm currently paying a fixed 14 cents and did not want to pay more than that and she stated "yes it is a fixed flat fee, not variable." I have this call recorded! Then I received the email confirmation for my new account and it stated a variable rate of up to 18.6 cents! Total scam!

I’ve had this company for 8 yrs and have been struggling to keep up with the payments due to my bills being extremely high. Contacted them several times with my concerns seeing as I live alone. They continuously told me everything was correct and there were no issues on their end. Checked with my neighbors to find out what they pay and couldn’t believe what I was told. That same day I called their company to gather details and almost dropped the phone when they told me their rates! I switched to their company immediately. Come to find out I was paying almost triple! Shame on Reliant!!!! They have been ripping me off for 8yrs!!! I will never EVER use their services again! SHAME. SHAME. SHAME.

I tried to start service with them and asked for deposit which was not a problem so I did. But they sent my service to the wrong address so I tried to get it fixed and they lied for two days straight about it so I changed to a different company. I asked for my deposit back and they lied about that too. They said I would get it soon but did not I jump through their hoops to get my refund and still not refund and they sent me a bill and asked for another deposit and I am not even using their company.

Each 1 Star review this company has, was just validated as very true to me. My first bill comes out as $225 which was high to my family already, as I have never paid over $180. This month's bill comes out and has somehow tripled to $680. Never in my life have I received an electric bill like this. I’ve seen instances on social media of it happening, but it’s actually true? Unfortunately I’m stuck with these people for another 10 months, but will never sign their contract again. Please, if you’ve read this review before signing your contract, take my advice and run run run far away!

I had a Reliant sales man come up to my apartment and tell me about all the good things with reliant. I have a 1 bedroom apartment and was paying $80-130 with Ambit then I switched over and the salesmen told me I wouldn’t have to pay anything upfront. Ambit charged me $370 for quitting the contract and my first bill with reliant was $145 high than my other provider. Don’t trust electrical companies they just lie. Especially salesmen.

Reliant Energy is terrible. They allowed an inadvertent gain on my account. I called immediately to tell them I had not cancelled any service and have been going in circles for weeks between them and Oncor Energy. I have spent hours trying to correct this with nothing more than it takes 15-60 days. Absolute trash company to allow my utilities to get hijacked.

I am currently a Reliant customer and looking for a new energy company. When I first started using Reliant my bill was average and now I can't get my bill below $400. This bill charges for everything they do for their customers. If they send you a disconnection notice they charge you I believe $20-$25 for the letter they mail you. In the event you are in a bind they don't provide you with any options. You have to be approved for an extension and about 99% of the time an extension is not an option. This company is money hungry and does nothing to help their customers when it comes to billing. At least when CPL was around they would work with you and to just disconnect you with it's 100 degrees outside. I will definitely be switching companies asap.

Wish I could give 0 stars, steer clear of these crooks! Sending me bills that are over 5 times over my usage, disconnected my service when I complained! Then refused to turn back on even after paying!

No customer service at all, only cares about you paying more money. They are thieves to me. I travel out of the country. Nothing running at home but bills stays the same. Bill sky rocks for their funny reasons they give you like you may have too many windows, it’s the sun, it could be the position your house is facing and so on. Reliant is not the energy service for you. Just have a business and treat people the way you want, make your own rules and all.

I was billed by Reliant with a due date of August 29th. On September 4th, at 3:43 AM, they issued a disconnection notice. I found out about it later that day and made the payment by 1 PM, before any service was actually interrupted. Despite paying on the same day, I was charged both a late payment fee and a disconnection fee. How is it fair to penalize someone twice for a single late payment? Has anyone else gone through this? I’m wondering if it’s even legal to charge two different fees for the same issue. I’d also advise anyone considering Reliant to look elsewhere. Their plans are expensive, loaded with hidden fees and penalties, and their customer service is extremely rude. There are much better, cheaper options available.

We have been with Reliant for 24 years; I just renewed my contract again in July for 18.2 no base charge also included Center Point's delivery fee. Just got my current bill 8/7/-9/6 2243 kilowatts, I got charged 19.6. Also notice my contract jumped to 19.6 so I called. Yes, I'm very aware CenterPoint got their way AGAIN and got a new rate increase for Sept, but the majority of my bill is for August so the rate increase should not affect my Aug bill, but of course as usual Reliant ALWAYS has an excuse. Summer is almost over then I will be able to afford that $395 cancellation fee. BYE BYE Reliant. Pay for your own football stadium. I'm done!!!!

Reliant told me I had to renew before my renewal Oct 10th and I can keep the same rate. They are denying it and trying to charge double what I pay and they keep hanging up on me when I try to talk to supervisor!!

We started off so well with Reliant, but then our bills started increasing and finally topped out at around $325 a month. We were told to sign up for average billing to keep our bill at a consistent price to save money, so we did. We received PCS orders outside of Texas so we requested disconnection and sent in our PCS orders. Our last bill was paid on 25 July 2024, but our landlord requested we disconnect our electricity on 1 August 2024 which would only be 7 days after the billing cycle. Our usage for those 7 days of no one being at the home was $232.91 and then Reliant added $280.93 for the average billing totaling the bill to $513.84. My husband and I called and were hung up on numerous times and then transferred to supervisors and whoever else they could pull no help.

I still cannot believe this company that with us not being in the apartment shows that we used energy without no one being in the apartment and everything off is just a ripoff company. I have lived in many states around the nation and never ever I have seen anything like this. $300 for 900 ft.² apartment is just a ripoff and only two adults and we barely use a/c or anything. I do not know how they came out that we use 1440 kilowatts and the must we have my wife and I used was 850 kilowatts. Days that we have not been here with everything off and they get the wrong numbers.

I've been with Reliant for 8 yrs. So disappointing. Our bill for our tiny 800SF house our monthly bill 512.62. We unplugged everything in our home that's not being used. Guess what? The next monthly bill same as the last month so I know they are guesstimating the bill will be change if energy companies today & having someone look into how the bill can be the same if I've unplugged everything in our home that's not being used in a tiny home. My son live in a 2880 SF home. 450.00 a month. They have everything plugged up plus a big in ground swimming pool. Their bill May reach 500.00 but the size of their home plus he has an electric garage doors, 2 refrigerators. Something about Reliant is not right.

10 year customer. Beyond upset with Reliant. I asked to speak with a supervisor regarding a situation in renewal of a contract. The representative said one was not available. After hearing that my business wasn’t completely lost and stating I needed a manager to call me back. He stated “well I am a manager.” Which is ridiculous after asking to escalate the situation and a blatant lie to try and sway my decision. After that I asked for a call back if my business wanted to be won.

Reliant Energy doesn't care anything about their customers. They weren't ready for the hurricane. They knew it was coming. Just like Channel 11 News ask them, "Why weren't you ready. You knew it was coming." They said they had no answer. That's right,,,, and then they just said on their site that there's only 30,000 people left without power. That's a bunch of garbage. They only care about one thing just like everybody else. Money. They don't give a hoot about their customers.

Not reliable, not trusted, those phone numbers not working, careless, good only collecting money and sending bills, customer service does not speak good English, we try to report even you give them information from the bill they don’t recognize it, it’s even worse than 3rd world countries companies.

Man this service has us 3 days in the blistering heat... still have connect us from hurricane beryl... The service is total crap. I advise everyone to not make the same mistake... It's like they can care less.

They are unfair to their customers. Their bill keeps going up. I can't work and this is the thanks that I get. I will never refer them to anyone else? You can't trust them so they are losing a lot of people.

Initially I was happy with Reliant. A couple of years in with them, I bought solar panels and was very happy with the solar buyback plan I had. They bought the energy I was producing at the same rate they were charging for what I was using, and the plan included rollover, so I quickly built up a credit and never had to pay a bill. Then my contract expired. I received a letter stating I would automatically be switched to a "similar" plan. Like an idiot, I assumed that meant they were not going to screw me by switching me to something completely different. They switched me to a plan where on months that I used less than I produced, I would not get a bill, but on months where I used more than I produced, I got billed for overage because they got rid of rollover.

Customer Appreciation is NOT their concern. This company charges a late penalty percentage fee and a $20.00 disconnection fee the day after your payment date. Even if you do not receive the disconnection notice in the mail you are charge $20.00. This is crazy. If they have a million customers and each paid a day after the due date alone they make $20,000,000 million dollars. That’s just off the $20.00 disconnect charge not including the regular monthly payment we have to make.

Worst decision ever to switch over to this company. The company doesn’t try to help out customers at all with hardships. I switched from a company that was overall expensive but at least they looked out for their customers. Reliant doesn’t care at all! It’s hot outside and they’d rather let customers go without power instead of helping with extensions just because they’re new or they’ve helped before. People do go through life problems and hardship. They aren’t on the same page. Different representatives tell you different things. They definitely need to do better as a company and look out for the customers more. I definitely regret switching to you all. I can see myself leaving you all very soon. Just disappointing!

Could not get help from the reps that I signed up with or with customer service. They offered no solutions but did threaten to charge me a cancellation fee if I left. I asked for a copy of the contract but got nothing.

Started with Reliant Energy and it wasn't that bad. Then all of a sudden bills skyrocket to unpayable amounts. So I ended up leaving all my lights off. And staying at my parent next door because of outrageous bills from reliant. Then when I got my next month bill it got higher. 491.00. So I paid a partial payment of 200. Leaving remaining 291.00 balance. Decided to leave to a better company in middle of my billing period. Then when I was about to pay my remaining balance of 291.00. I got a bill that I now owed 1,160.87. It's ridiculous. And there are no way around paying that much they told me. That I had 30 days to pay.

I have been paying Reliant over $150 a month since I moved to Texas last August because of some average billing plan that I was put on when my bill is supposed to be an average of $75-$88 a month. When I called them seven months later to see why I’m paying so much their solution after getting lectured for over 20 minutes on the phone was for me to pay them an extra $330 to get out of average billing to stop overpaying for electricity that I’m not using. Make that make sense!

They're just an entire scam. Use anyone but Reliant. They're terrible.

I was previously with Stream, and that’s where I should have stayed! Was told they could help with lowering my cost on my energy bill and that has not happened. The moment I have enough to cancel with them I plan to do so. They are cheating people out of their money. My BILL isn't due until the 14 of APRIL, it’s still MARCH. However Reliant added charges and those adds are LATE FEE and a RECONNECTION fee. How are you charging people late fees and reconnection fees when neither has occurred? Why am I being charged those fees when my due date is still weeks away? Why do I have to call every month to make sure I’m not being over charged and cheated?

Many of us are fully aware of the national price gouge that has infested society since Covid. Price increases from pure greed that are so high, it's destroying our way of life. Reliant is right up there. They are so expensive now I can't imagine anyone using them. I hope this despicable company goes bankrupt.

Really very disappointed. l'm a more than 3 years customer. Prices going higher and higher no matter what l do. Even don’t use electricity in my house. I fight for 7 months… get worse. l call Reliant 20 times… No help. All representatives lied always. Think twice before you get service... Reliant care about money. Just see the bill on detail…

Representative was clearly reading script after script for each of my "NO I am not interested" answer. Home security self installation systems, Apt Home Theft Insurance, Electronic Insurance or something..... Repeated attempts to collect a YES somewhere. It was all sales pitch. My bill in my experience was outrageous for a small 900 sq unit. After calling confirmed they are not the main light and energy source but only an in-between agent. Which means I pay extra fees for being their customer.

I had Reliant Energy for two of my properties and was very happy with the rates. However, I received a tampering bill for $650 after having someone work on my electric and not having proper permission to do so. I contacted Reliant to try to get a payment plan in place since the bill had jumped from an average $25/mo (under construction) to a sudden $700. They informed me that the charge was from Oncor and that they could not work a payment plan. They offered to extend my billing period for 10 days before the terminated my service if not paid in full. Oncor assured me that Reliant could not cancel my service over a tampering charge since it was not an energy charge and that they should work with me to get a payment plan going. Long story short my service was cancelled and now they want to work a payment plan to pay off the bill after my service has been terminated. I will never use Reliant again.

I called in January to get a quote when I move in April and the rep turned my neighbor’s electrical service in my name. Now I have two light bills. I called too many times and they just say what you want to hear and I mostly talked to supervisors. When I leave I don’t care what they put on my credit report. They turned the lights on in my neighbor’s apartment for free in January in my name for free when I only wanted a quote for April but they charged me $70 for service at my place this month. They don’t want to give me the free activation of service. There a lot of providers who have better rates.

Misinformation. Staggering bill. Told my plan is for 36 months. At no time did I agree to 36 months. At 76 why would I do that? Was not informed yesterday of a disconnect notice. To disconnect that another ~ $400 dollars.

Reliant Energy falsified information and billed me as a Florida resident for over $1700 for services I didn't order and didn't use in some town in Texas. They took the position that I had to prove that it wasn't me when I had no idea where the service was even provided. Clearly, they never did their due diligence when someone used my name but couldn't provide adequate identification. In pursuing the correction, they were extremely uncooperative and refused to respond to email communications. Yet, they were happy to send the account to collections damaging my credit for a year. What a horrible company! After an hour on the phone, they refused to correct their records unless I filed a police report. Since I do not live in the country, this is impossible as I have to be present for such a report. I plan to file a lawsuit for damages. How do they stay in business?

The first Reliant salesman that came to my door lied about who they were to get information about my current electric bill. The next one lied about how to read my electric bill to get me to sign up for theirs instead. I then did my own research and decided to cancel with Reliant. I called them and was told my account was canceled, but I wouldn't get an email or anything to confirm it. I called back a bunch of times, getting different people, to be sure it was canceled. Every person said it was. Then, a month later, I get a notification that RELIANT is now my energy provider. Not from Reliant, but in the mail from the energy council. Turns out they made TWO enrollments for me and canceled ONE of them. I'm dealing with getting this one canceled, and they said it "should take 15 days, but up to 2 billing cycles". THIS IS ILLEGAL. THIS IS UTILITY FRAUD.

Some NRG company got me to switch in Walmart. First mistake. For the past 2 years my gas and electric bills have been at least $100 more than my neighbor's. I finally got around to see why. National Grid charges .04 for electric and .28 for gas. Not Reliant, nope, .13 for electric and .94 for gas. This should be criminal.

Please go to Powertochoose.org to shop for electricity. Going with Reliant is a massive mistake. Consider a solid portion of your monstrous electricity bill every month will be donated to the "Alright, alright, alright" fund for deepening the pockets of Matthew McConaughey. Absolute scum company to work with. I hope Matthew McConaughey will reconsider his endorsement of this "Sheriff of Nottingham" of a company.

I am unemployed and can't afford $200 electric bills. I have an ungodly cancellation fee that wasn't brought to my attention when signing up. Reliant says customer satisfaction is their #1 priority but all their negative reviews don't reflect that at all. I could be saving 30-60 dollars a month with so many other companies. Don't work with Reliant under any circumstances. If you do, you'll be sorry. Using Reliant is idiotic and uninformed. Do your homework. Go to "powertochoose.org". Don't look at "Sponsored" links on Google.

I have had a Reliant Energy for about five years. My most recent electricity bill was almost $500. The temperature in my house is 78°F for the most part every single day except at night. This company is very rude, greedy, and unprofessional in dealing with their customers. It’s really a nightmare dealing with them. They are so dishonest, and they have no respect for their customers. I am certain that their new system overcharges customers. The cancellation fee is $399. Also, when they say they have a plan that has a fixed rate it’s not true. The portion that belongs to Texas New Mexico delivery charges is a variable rate. However, they don’t tell you that when you sign up. I would say run as fast as you can! There are other companies like Gexa Energy that are better and cheaper.

Literally I’m just going to keep this short and sweet. RUN RUN RUN. There is no real customer service. You don’t get any appreciation for becoming a customer and their systems a joke. Tried to activate new services upon being told I’d have to wait up to 3 days just to get them activated and going. NEVER EVER EVER would I recommend this place. HORRID customer service. Ridiculous wait times trying to resolve issues and irritable staff… Had a supervisor by the name of victor tell me he was going to refuse to help me if I didn’t answer his question that I did not know the answer to and this is ALL BEFORE I'VE EVEN BECAME A CUSTOMER. Dreadful to say the least. BEWARE. It’s not worth it!!!!

Fraudulently charging customers for budget billing and falsely advertised “free weekends”. SMH… Nothing is free. My last invoice bill before I closed my account was $785. They refused to remove the early termination fee of $150. This company makes up their own rules and is a total SCAM!!!! I switched to 4Change Energy, and soooo glad I did. I filed a complaint with the PUC but they found Reliant to be trustworthy and not in violation. However, my bill says it all. My home is only 1,600 sq. ft. with two people living here. How did we use that much electricity to get a bill over $500???? Explain that! It’s not due to the summer heat. My home is well insulated, and my A/C is efficient. The only thing I can think of was that I was overcharged way more than I should have been.

First month bill was charged $100 dollars extra. Make hundreds of phone calls to get the issue fixed. The customer service took everything not seriously. All they did was to push the case to the next representative. The supervisor was the worst one I have ever talked to in any company. Didn't received any apologies from the company. DO NOT do business with RELIANT ENERGY. The worst one.

Worst electric company ever. Reliant Energy should not even receive the one star. Customer service is uselessness. Electricity costs is too expensive. And plans schedule are way too many months- over a year long. I do not recommend purchasing this product for electricity. I had no choice due to residents are told by the property manager, residents have to use only Reliant for our electric service.

They are the rudest and greediest electric company. Please do yourself a favor and read the reviews. The commercial are very misleading. It is just a terrible company. Would not work with my 600 bill. I pay over 500 a month every summer for the last 2 years due to financial problems. We need a break. They didn’t care. "Pay or shut off" is basically what you hear.

Vlas K provided great service. Helped to identify the root cause of my new home air conditioner not working twice in 3 weeks. He obtained approval to install a universal fan motor while we waited for the OEM part to be ordered/received and installed within days. The temporary fix helped to ensure my home was cool during TX heat while waiting for the part. Vlas was respectful and professional to explain everything. Greatly appreciate his service with Reliant.

I specifically asked the rep if there were additional TDU charges and how much it was. He assured me there were not. As a consumer I'm supposed to double check the information a rep of the company gives me? Called back several more times and everyone, including a manager, said my bill was too high. It was escalated to a special dept that actually knows how to calculate your bill and it's correct. So basically no one other than specially trained employees are able to prove a true and accurate representation of what you will pay. Terrible company, no one was willing to offer assistance for their own mistake.

There is no 'customer service', unless you consider them connecting your electricity as customer service; that's where it ends, be assured. 4 years now, bill paid in-full, on-time (1-2 weeks prior to due date) every single month. Recently moved, received normal bill due (July 17) and paid it, in-full June 30, same day I move. Two weeks into July they send me two new bills that cover the move, which I have no problem with, but they're both due in the same month (July) and have less grace period than the original monthly bill of 2-3 weeks. Had to jump through several hoops to get in contact with CS by email. Basically received a 'form email' response referencing an "extension" and not at all addressing why I'm expected to pay 3 bills in the same month or incur a penalty, all while making me out to be a poor customer who needs an "extension'.

I don't understand how this company has a functioning business. They do not care about their customers. They do not provide good service. They are VERY FAST in setting up your service with them and they took 1 week and half to stop service when I stopped service. Yes they charged me for the days and they charge for things you don't expect. I called them over and over about things that were weird on my bill and they will turn off service immediately if you don't pay on time. I have had multiple conversations over the time I was with them and with their managers. They blame Center Point for everything and then I call center point and they blame Reliant and it is a blame game. It's ridiculous. They don't make sense on their billing. They have hung up the phone on me when I ask questions they can't answer. It's bad.

Was with them for just under 4 years even though my electric bill just always seemed higher than my previous provider. So I finally decided to change after finding a much better rate and they hit me with a $295 termination fee after I’ve paid them every month on time with no late payments for almost 4 years! I called and talked to someone which did absolutely no good at all, saying I was “still under contract”. They care absolutely nothing about the customer!

Been with Reliant for YEARS...Had the free weekends and changed to free nights...MAN WHAT A MISTAKE!!! BIG MISTAKE!!!! HUGE!!! I work from 7 to 4:30. 4:45 I'm at the gym. Get home around 6. Cook, (mind you it's April and it's still cool here in)...Don't run anything except maybe the stove. Don't watch TV. Nothing is on...Then at 8 when the electricity is free I wash clothes, dry clothes, run dishwasher, etc. 6:30 turn everything OFF. Got my bill and it was $160 freaking DOLLARS. Reliant will screw you without any foreplay!!!! When my contract is over, IF I CAN WAIT THAT DANG LONG...I'M GOING TO CHAMPION. RELIANT IS MONEY HUNGRY... DON'T BELIEVE IT'S A GOOD DEAL! You're dealing with the DEVIL!

Stay away from this company, Salespersons lie. You won't find out about the lies until after your cancellation 3 days are over, then they can hit you with a cancellation fee of $350. I was told my credit of $365 would be transferred to them from the old company, a huge lie. They are despicable liars. Do not believe a word they say. They lied about several things, the amount of the cancellation fee to the cost per kW.

Reliant Energy is a company that I can highly recommend for its exceptional service and dedication to their customers. I recently had the opportunity to use their air conditioning repair services in San Diego and was impressed with their professionalism and efficiency. Their website, ** I found all the information I needed about their services, pricing, and contact details. The website also provided valuable insights and tips on how to maintain and prolong the life of my air conditioning unit.

Please do not use their services unless you want to give them your whole full time paycheck each month. When you finally leave they will charge you another arm and leg plus your partner’s extremities as well.

I have been with this Reliant Energy company believing that it was a good company despite their sudden high charges. When I started with them they were doing fine until lately they have been so wicked giving me high bills. When I then mention that I was leaving they refuse to give me my refund. And still billed me a heavy bill to pay. Please stay away from this useless company. They are criminals.

We used to be with Reliant for more than 20 years, but then we got solar panels. Reliant would love to have your solar energy. Why? Because it's easy money for them and not for you. Whatever you do, if you have solar panels don't even consider Reliant.

This company is pure robbery! Apart from the cancellation fees I understand. However, I've had Reliant for 2 and half months and canceled going into my third month. Beware of this company because my bills put together are a total of $1,000.00! Like who uses that much energy in a 1bd 585 sq ft apartment!? I suggest finding other companies because you will have to sell your soul just to pay your bills. RUN AWAY FAR AWAY BECAUSE IT IS NOT WORTH IT! I am totally dissatisfied and just shocked at how expensive this company is. It's like throwing your money away. So expensive and then the audacity to even charge a cancellation fee is a slap in the face. I regret signing up with this company. Learn from my mistakes.

In August 2022, I had solar panels installed. The meter was switched to be able to read the solar power I am creating and using. However, Reliant charged me almost $800, because somehow the new meter said I used 1600 kwh in one day. It took months for this to be resolved. I called several times to explain the issue and not once did someone say the 100% Solar plan I was on, was not for people with solar panels. Finally, someone switched me to the Solar Department and got me on the Buyback plan. No rollover plan. So you can't keep what you make. Furthermore, Reliant states they cannot back credit me for all the power I had been generating and possibly using because I wasn't on the correct plan. Needless to say, I am switching.

My bill had been due on the 8th for as long as I can remember. Today the 6th I went to pay my bill and they tell me it’s LATE and I will be paying a Late fee of 5% on $400!! I am never late, what a Joke!! They are crooked and once our contract is up we will be finding something else!

Reliant Energy has the worst customer service. Today I tried to pay my bill with a representative. Well, the payment was trying to go through the representative told me that they are having issues with their system and it was taking too long for the payment to post so he needed me to call back later. Before we disconnected the call I checked my bank account and it appeared that Reliant Energy had taken five payments out of my account at once causing me to go negative of almost $600 in my account, they took almost $1,000 out.

For the past 6 months Reliant has stated they are making the updates to our account and how we are billed only for us to turn around and see that they have not changed anything. Don't trust them, or what they say. Always ask for proof in the form of a physical document. Take screen shots. They have no tact.

I totally agree what Luis of Forney said about the Solar Buy Back Plan. Before I sign the contract I asked the Sales representative according the cap what does it mean. He confirmed that Reliant will decide a cap but it will be not lower than I got for the 12 month plan. I was not really sure so I called again and the other representative confirmed the same as the first person said. So at the end I signed the contract in hope that I can earn some credit during the winter time and use it in summer. Now I am facing the same issue with the cap. Which means I have to pay every month the base charge and delivery fee but Reliant will not reimburse me the electricity which exceeds.

This company is ripping customers off. I learned my lesson. It took 13 years before I realized I am paying too high electricity they provide. Much higher than the competitors. Never ever again with this company.

Basically what everybody is saying here is true about reliant, they are stealing our Solar Panels' electricity. I just checked my Solar Panels electricity production for the month of July and it was 961Kwh, my usage was of 1091 Kwh. I verified my bill and was only credited 365Kwh, so I am paying the difference: $109. The first plan I have was much better, in that plan I even got credit for the next months. I renewed to a 2 year plan and it hasn't been good at all. Summer has been really hot in Texas and Solar panels are producing a lot of electricity, who can we contact about this? Are we defenseless against this company? We are paying more for electricity than before Solar. I am just waiting for my plan to finish (1 more year) to change to another electricity company.

For a family of 4 in a 3 bedroom apartment, we are paying close to $350 a month. The salesmen came to the door and insisted this was the cheapest electric in the area. He said the price would be much cheaper than Ambit Energy but it has nearly doubled. This place is a scam company. AVOID RELIANT ENERGY.

I have solar panels on my roof. My system produces 2.1 MWH of power and our consumption is closer to 900KWH meaning we use less than half of what the system produces during summer time. The previous contract with Reliant was awesome since I was credited for electric units produced and sent to the grid. This meant when my home produced more electricity than we consumed the overage went into the grid for such a time as we needed to draw from what was essentially a bank regardless of the cost of the units.

We have been customers for this company for many years, think about, more than 20. The problem of unusual high billing started as soon, they switched meters, from analog to digital. That's been a while. My defunct wife used to do all paperwork for paying our bills. We were a smallest Family of husband and wife. Since she died, I asked the company to release her name from our account, and incorporate mine. They refused. I asked them to consider I was the only person at home now, and my electric bill would be substantially reduced. They didn't care. Ever since, they have escalated my billing, due to "the average billing scam", the one they pro rate, and conveniently increase every month, for their better "rate".

Reliant kept the entire electricity that my solar panels produced in the month of April 2022. They said because I was on a month to month contract, they got to keep the electricity and even I renewed my contract, they would NOT give me credit for my electricity. In other words, they stole my electricity. It was about 1.1 mwh of electricity that they kept.

My March bill went from 90.00 to 190.00 in April with relatively the same amount of consumption with the metering monitoring email stating that my bill would be 133 to 138 with 2 days left on billing cycle. I am not on a variable rate and my contract does not expire to next year. They will hang up on you when you ask to speak to supervisor and refused to help me with obvious billing error in their favor of course. I had no recourse but to report them to utility fraud department in Austin.... They do not respond well when you have an obvious issue, extremely disappointing and frustrating!!!!

I am a pay as you go customer that really at first didn't have any issues with the service. I would get daily updates via text message on my daily usage and used about 3 dollars a day on my service... On March 30 they deducted about 14 dollars from my account that I didn't understand but I didn't have a problem I just thought they were hidden fees.. On March 31 the next day another 30 dollars was taken from my account and my electricity was disconnected... That really upset me so I call Reliant customer service to try and get answers...

Does Reliant just randomly choose who they are going to take advantage of. I'm 62 years old and disabled female and reliant is robbing me bad. My bill this month March is $274 last month $247. The 6 months before that I had two RVs hooked up. My bill was much lower. In December it was $255. With the two RVs. It's just me. I'm on a fixed income. I wash two times a week and only run the dishwasher two times a week. I shower every third day. My heater is set on 67 and I wear more clothes. Only thing left to do is turn off the breaker. But I'm just not ready to die.

Reasonable price points, reliable customer service. My only issue is the automatic cutoff it would serve them better to notify customers of cutoff date. Most likely it's just an oversight rather than just not paying the due bill.

Product was purchased in June 5, 2019 through Reliant Energy. According to the salesperson this was a good company. From the beginning it took a week for the installation. The installer changed the way the original installation should have been installed without my permission. Since that time the Air Conditioner have been serviced in 2020. It was service in April 2021 for the summer tune-up. In June 14, 2021 the air conditioner went out. Technician stated no Freon and bad battery needed to be replaced. In July 17, 2021 the fan needs to be replaced.

I was a customer of Reliant for several years when they offered me the Average Billing option. DO NOT ACCEPT AVERAGE BILLING. The idea is that if some months you will pay less than what you own and build up a debit on your account, other months you will either pay back that debit or build a credit. So far so good. The problem was the amount you pay will NEVER result in you building a credit. So instead of averaging my bills out, it just swapped them so I was paying a lot of money in the winter and very little in the summer. Also, it worked out that my contract always ended when the deferred amount was at it's peak. Meaning I either add to pay out several hundred dollars to leave Reliant, renew my contract (although I don't know what good that did as my prices still changed every month), or go to a monthly plan (where they could really jack my rates up).

I was using Reliant energy from last 9 months and I tried to use less electricity as much as possible but my electricity bill goes up every month so I called reliant customer service. They said you have to be on contract with us to get less bill and I signed up contract with them for 12 month then also my electricity bill was higher than usual. Again I called customer service. They said, "You are not on our contract and currently we are charging you 13.9 cents per kwh." So I will recommend future residence not to take reliant energy as they mislead people. Within last 9 month I never found my electricity bill below 100$ so beware!! Even though if you will try to use less electricity you will not find less bill. Do not go with reliant energy.

I opened my account 1 yr ago and so far their sales agents have used my name and info to open 6 other accounts. I have never given my consent, have called them several times, filed police reports, contacted gov identity theft etc.. and they haven't solved much now they want to charge me for those "people" electric consumption. Just DON'T go with this company. They will use your identity without your consent.

The customer service agents like to hang up on you when they are asked a difficult question regarding charges. They also make sure to disconnect the call to make sure you cannot take the survey, which leaves someone like myself to leave reviews that can be found elsewhere about how terrible the service is. I would not recommend this provider to anyone and I will be buying my way out of my ridiculous service plan.

HORRIBLE!!! VERY HIGH BILL!!! Since day 1.. They promised my bill would be lower than my previous electricity company.... LIES!!! DO NOT BELIEVE THEM!!! The bill just keeps increasing! DO NOT USE THESE PEOPLE!!! When you sell and move out of your home due to Covid and lack of income they hit you with a bill 3 times higher and force you to pay it with no options or help!! They have no regard as to what people are going through right now. The just want their money... POS company!!!

Worst electrical company I ve ever dealt with. I was so easy to talk me in with the bs "rates" which actually change based on how much you use. What a ripoff! As soon as I done with them I don't want o ever hear about them. No reminders about your bills, and as every professional person who has a busy lifestyle you forget sometimes to pay bills that are scheduled in the middle of the month. I haven't gotten a single mail from them nor email nor a text message to remind me I have a past due bill. I guess it is their little con to get it disconnected and the charge you $40 in disconnect/reconnect fees. "GOOD GOING"! Very ethical. I tried signing up for automatic payments but every time they tell me I have to talk to special department. I actually talked to them once and supposedly they saved my information but 2 months later - again - disconnection in middle of the day on a 100'F weather. I would definitely NOT recommend them!

If there's any way I can give them negative points, I will give them. I used Reliant services for almost a year. I barely used electricity and my bill every month was $25-40. Even in mid summer of 100s temperature, I used to get $30-40 every month. Part of the reason was I was always traveling and I was never home to use the electricity.

No one has lived in the property since I bought it four months ago. My bill has been 10-20 dollars a month. No AC on and the only electricity being used was to paint and landscape. That stopped about a month ago. I got the bill today and it was 210. Basically customer service said someone was stealing electricity or the meter was not working properly. They said I would have to call Texas/New Mexico to dispute the charge. If I have to do everything to resolve the issue then why on earth do I need to pay Reliant. I wish we could just buy electricity from TNMP. Reliant is useless.... THANK the Lord I fired them!

I have been a Reliant customer for 5 years. I move two and then I noticed my energy bills increasing. I complained but reliant could do nothing. I turned off everything from the panel and signed up to smarter meter Texas. Well the meter kept going center point. Said that there was nothing wrong with the meter. My bill for 32 days just me. And I don't cook at home. I don't have washer and dryer at home. I don't use the dishwasher and I have a fireplace. I very seldom use the heater. My hot water heater is low on 120 degrees. My bill came out to $300 for 32 days. I cannot pay them. They are price gouging me. So I will let them disconnect my lights because if I pay them they will just send me another much higher bill so I am done with them.

My son and self moved into our 2 bedroom 1 bathroom house (less than 800sq ft) at the beginning of 2019, and our landlord recommended as Reliant as "one of the cheapest energy providers". I naively and blindly called Reliant to set up service. I spoke to a rude and uninformed woman (and the manager who called me a week later about my complaint about this representative was also rude and unprofessional) who sounded like she was taking my call in the middle of a daycare. After trying to make me pay a 500$ NON REFUNDABLE deposit, she was able to "come up" with a 75$ non refundable deposit option with their "Free Nights" scam - I mean plan. She told me it would be 17 cents per kWh (because at the time my credit was on the lower side), and quickly made me sign their e-documents before I had a chance to really read their terms of service. So I finalized the paperwork, and established service to our new home.

Like many of you here I was scammed by Reliant as well. It may not be the same thing as someone calling you trying to extort money from you do to some "crime" you unknowingly supposedly committed, but none-the-less a true corporate scam. Up until December of 2019 I had been a Reliant customer for 10+ years. Back in the day $.09/Kwh was a good deal and understanding that over the years a slight increase was to be expected we were relatively happy with what we were paying.

I have been a customer of Reliant for many years, apparently not a valued one. I had signed up for the Average Billing to help budget monthly expenses. When I had had enough of paying $0.19/Kw, I decided to switch to another company. I received my final Reliant bill and it was over $850! I called and they said that I had a deferred balance and it was due since I cancelled my service. Where did the 'deferred' even come from!?! They explained that "true" average billing was called "Balanced Billing" and I was on "Average Billing" which accrues a deferred balance - What??? Needless to say, they would not work with me, I still owe the $850+ and am now looking for another provider.

I cancelled my Reliant account after my 1-year contract because I moved and found a cheaper, better option. When I received my final bill in the mail I promptly paid it. A few weeks later I received a red letter from them saying I owe them $50 even though the account was already paid in full. When I called to inquire what the bill was for I was passed around and put on hold for over 45 minutes. The phone call was over an hour and they refused to remove the fees and even got combative over the phone indicating they were not at fault and I had to pay. Unprofessional, unreliable, and rude company. Will never use them again.

Left Reliant for 1 year due to their unfair rates with existing customers. Had the same problem with TXU, so I returned to Reliant in 12 months. Reliant refused to utilize previous account history to calculate average billing, despite stating on the website they use 11 months previous history plus current month's bill divided by 12. Their Customer Service staff and supervisors are either incapable or unwilling to perform basic math, and are unwilling, are incapable of articulating how the average billing is determined. They further refused to allow me to switch providers without penalty despite their failure to honor their own published policy.

I was a Reliant customer for one year switching from my previous energy provider. After three months the charges became extremely high and Reliant told me best to put me on a plan that will level out my monthly payments because I obviously didn't had a fixed plan so they charged me the highest rate possible. I used about 3000kw monthly and the bills were running as high as $450. After the contract was up I decided to leave and they billed me $580 for the last month - adding a "balance due from billing plan into it". I never had anything like this happen with any other energy provider.

A salesman came to my door and rang the bell. I have a sign up “No Sales”. So I thought it must be a neighbor. It was NOT. It was a Reliant salesman. My sign was gone. He tried to get me to change who sends my electric bill promising to remove the transmissions fees. I would not be changing companies, just changing who bills me. I asked for a brochure, he said no. I asked for a business card, he said no. As we were talking, I saw my doormat had been moved a little. I picked it up to straighten it out.... There was my sign. He had removed it and hide it under the doormat. These Reliant salesman will tell you anything to get the business. They need to be stopped!

I tried to switch from Reliant to Life Energy. However, Reliant put in a move-out order (which I was not doing nor said I was doing) which cancelled out the request for Life Energy. Now, I am just getting all the bills and fees (over $200) from being without a service provider (unknowingly) for 3-4 months timeframe. Reliant has admitted their part on this. They have provided unprofessional customer service during the whole ordeal and is not taking responsibility to help me recoup from this unfortunate circumstance. They do not seem to care about customers and have lost one for life.

Ever since I have been a customer of this company, I have had serious problem. They offered a $600.00 bonus to switch electricity to them. I am not sure if I even received the first $300.00 of that bonus, but in fairness there was a month or two where I did not get a bill a year or so ago. Then I called and talked to someone, trying to get help figuring out why my payments went up $30.00 when I had a cheap plan and expected to pay around $30 or maybe $40, I had also received a billing for $145 for the month of July. I know it is hot in Texas where I live, but with the promised budged plan it is hard for me to pay that much more in one month.

Reliant Energy will offer you lower rate and when you select their service they will jack the price to 200$ and if you want to cancel it they will charge you 100$ cancellation fees. This is classic example of switch and bait.

Because of my job I have had to move around different cities in Tx that require me to live in different apt complexes. I have lived in 4 different apartments in 7 years and I can now confirm that Reliant is literally the worst. It's really not even close. I've never been deceived or lied to more by any other company; my bill is also about 2.5 times more using Reliant than any other provider.

Customer service leaves a lot to be desired. I am on their autopay system and recently received a notice my payment didn't go through. I checked on the website, checked on the phone system, and spoke with a customer service agent who confirmed I had a zero balance and my payment went through. However, I had for some reason been removed from autopay and the woman argued with me that I had never been in autopay despite my having months worth of bank statements proving otherwise. She said she could reinstate autopay, but couldn't guarantee I wouldn't end up paying twice for that month. She had no explanation for why I would get such a notification about my payment not going through, guaranteed multiple times everything was fine, etc...

A Reliant rep came to my house, promised an attractive rate, and I agreed to hear him out. After showing a good rate, I asked him to mail or email the plan in writing, that I absolutely was not going to decide at that time. I signed nothing. Within an hour I was hammered by emails from Reliant giving me new account info, and an email from my provider TXU saying my account was now closed, and I owed a $150 cancellation fee in addition to current charges. After 7 hours, I was told the "mistake" had been corrected, my service remains with TXU, no harm, no foul. Today, 11 days later, I find nothing has changed, my service remains with Reliant, and TXU only reiterates that I owe the cancellation fee. I am contemplating finding if this can be cause for criminal fraud charges.

I moved to a new place and the company I was with wasn’t available in my new area. I called Reliant. Set up service. Paid a $50 deposit and The next day was contacted stating they needed to verify my identity before starting service so I emailed the documents. I get another phone call stating there was an old account from 4 yrs ago with a balance of $66 that needed to be paid before I could start service.

Someone signed up for an account at my old address. I called and was able to cancel services, but they refused to say how someone was able to sign up for services without my consent - only that there were "many ways" this could have happened. When pressed they continued to state the same thing and were completely unhelpful.

Reliant Energy is the worst ever. My bill has TRIPLED in the last month and it's only May and NO ONE is willing to help me out. I have called numerous times for assistance and they make no suggestions or are willing to help me out at all. DO NOT sign up with this company....their customer service is pitiful and they obviously do not care about keeping me as a customer.

The manager is very bad, arrogant and was not trying to help the consumer. Company billed 800$ for a 900 sq ft apt. The customer service is cunning. Their plans and their services are really penalizing people. Worst service ever.

Don't sign with Reliant energy. They are a terrible company. For starters they have poor customer service. Also the website is purposely confusing in how they don't let you know when your contract is up but will send out a notice about if you want to resign next year 2 months early. They at least could remind their customers that they aren't going to tell you when your contract is up but will charge you the $150 fine if you break contract. I didn't know what I was missing until I left them and now my provider gives me weekly emails about my power usage and bill estimation, so I don't have to log into the site to find out. What a smart idea! So don't go Reliant Energy. They don't care about their customers at all.

I called in to renew my electric service contract and did for a new twelve month period. The agent asked if I had a home security system. I affirmed that I did and he told me that Reliant also has a home security division and were running specials. I agreed to talk with an agent. The agent assured me that the home security service and the electric service were both provided by one company and that if I agreed to sign up for the security service it would be bundled with and a part of my electric services contract. I was quoted a fee of $39.99 a month for which I would receive a new touchscreen panel, a doorbell camera and one camera for the interior of the home. AND $15.00 a month discount for bundling with Reliant. I agreed, canceled my ADT account and eagerly awaited the arrival of the new system.

I got nabbed at the airport; fast talker, knew his lines perfectly--I should have known better; I was told I could still be on the budget plan with NRG. My first bill was fantastic, almost $100 lower than usual. Then the next two bills were more than double what I normally pay. I called them and asked if I could be put on the budget plan; they said I had to call my electric company and they would be the ones to do this; I contact them, and was told that NRG should be the ones to do this.

Signed up for auto-pay. Was told I never did, despite have several email confirmations that it was paid and on autopay. They never notified me that I was late or past due, so they just shut off our energy. When I checked my account - I wasn't even past due. I just had 'dipped below having an account balance of $10' and if I didn't pay $30 right away they couldn't restore my energy. Not once was I notified that a) that my energy could be shut off if my balance dipped below $10 b) that I would not be contacted if my account balance did dip below $10 and I was about to get my energy shut off and c) the only possible way for me to be notified is by signing up for text messages which is not stated clearly anywhere when signing up. Also how is this company not like every other company in the world that you have to have a continual balance on your account rather than just paying for services rendered.

WARNING: DO NOT BE SUCKERED INTO SIGNING UP WITH THIS COMPANY!!! I was approached in an Ohio Walmart store by one of their representatives about switching to their plan. Their promised rate was .055 (5.5 cents per KWH). When the first bill arrived it was for .119 (12 Cents per KWH). Tried contacting them. After before forwarded to number after number, I was kept on hold twice for 45 minutes each before I gave up. Called Dayton Power and Light and signed back up with them. The contract with NRG was verbal, they failed to meet their promises and if I receive a "termination fee" I'm going to the PUCO. They create a problem and then won't make themselves available for questions or disputes. STAY AWAY!

We live in an small apartment, our monthly bills have been suspiciously high. $250+, crazy for two bedrooms two bathroom apartment, with only two people, working all day outside and using really few electronics, thermostat it's been set to 68 even in this cold winter. They put you expensive fees without any authorization. And we only have been with them 3 months.

I had to cancel my services due to moving to a new area and the services no longer being available at my new location. I was told that since services weren't available at my new location I would not receive any charges for cancelling my plan. Then I was charged a $250 fee on my last bill. After calling I was told it was due to the fact that my services had actually been switched to a new company on that day??? It literally made no sense. It's my rental property. Nobody else installed services there. I was also on average billing. They tell you when you sign up for average billing that the "deferred balance" is not an amount due. However that's not the case. You owe the deferred balance. This left me with a whopping $363 fee for electricity charges. The way they lie to get you to sign up for their "great promotions" is a joke.

Was approached by Reliant salesman in Sam's Club that said no contract to switch from who I was with already. That said they guaranteed that I would save money. All lies. My first and second electric bill was over 2 times higher than my previous electric bills were. Called them and told them that were fired then they said I was under a contract. Do yourself a favor and stay away from this company that lies and makes guarantees that are false. Still fired them anyway. Their bills are outrageously high. Modern day thieves and crooks. Will never trust anyone from this company again.

Went shopping at Sam's Club. Two people from Reliant stopped us. Asking us, "Do you want to save money on electricity." We said yes. Said to go with Reliant. Have no contract at all. We got our Bills and they were high. Then called them and told us we were in a contract. When we signed up with them they said no contract. They are very unhonest. Very rude also. Never will go back again.

Reliant free nights & weekends. Reliant offers better rates per kW. Pay deposit if credit not great. All lies. Nothing is free. The contract states in small print they can change the agreement at any time, which is not an agreement and they never honor deal you signed for. Deposits mean something different to them; however 1st person I spoke to about sending my deposit to me after I moved, verified address and was sending. I never received it, so I called, new rule, it was not a deposit they pay back, it's a deposit they keep. Whaaat?!? That has to be unethical and breaking Consumer Laws and Rights. Reporting your butt everywhere. Scammers!!

I’ve been a loyal customer for a half dozen years. They have changed their practices and are no longer customer centric. As much as I enjoyed my service in the past, they expressed they are having difficulties. I strongly recommend that you avoid this energy company at the present time. Viewing the other complaints, it appears that others have been gouged as well. Looking for electric service or if you're currently using them, be careful.

A salesman came to our door stating that we had been overpaying for our electric bill and we needed to sign some papers to get a refund and a reduced rate. When my wife asked if he was with the energy company we were using, he said yes, and claimed that Reliant was just a subsidiary of the other company (a complete fabrication). He was actively deceitful and forceful in pressing the paperwork, and gave zero indication that we were signing up for a completely different electrical company, even after asked directly about it and after the paperwork was signed!

I was shopping in Walmart in Abilene around the middle of Nov.2018 and was stopped by a young sales girl and I took it to be her male boss as he was telling her what to do. I let her do her sales pitch on. She ask if I wanted to save money and "Of course who don't," I said but I would look at what Reliant rates are but will not switch my service. She said, "Just look at our rates but in order to send them to you I need you to sign because of the privacy act." I had no indication that I was signing up for their service until I received A notice from TXU energy stating I requested to terminate and did I make that request. I told them no from the get go. I declined anything to do with Reliance except look at their rates. I called TXU and told them to switch back to their service.

This is the worst service I have ever seen. They are charging 10 times more than what currently charging in high cost living cities and they are worst in everything. Customer care is the worst of all that pain points.

I would like to review Reliant 0 or -100 stars if I could. These guys are cheaters trying to steal money from my pocket. When I joined the plan, they told me the rate is 12 cents/kWh; when I see the bill, it is 16 cents/kWh!!! They charge delivery fees but did not tell me. I lived in VA and MD before but this is the first and only GREED company to charge electricity delivery in my life. I hate Reliant and will NEVER deal with them.

Hands down one of the worst companies I’ve dealt with. Every single month they tack on some bogus late charge; disconnect recovery fee; or “reconnection” fee...even though the bill isn’t late and nothing was shut off. They will say it will be fixed, and not to pay it - then you actually are late, when they don’t fix it, and continue to add it each month. I’ve been doing this cycle for 10 months. They admit they’re wrong; say they’ll adjust; don’t; charge you again. It’s a complete racket. Don’t waste your time or money. Have forked over hundreds of dollars this year to “keep the power on”.

Stay FAR, FAR AWAY from this company! They will rip you off with their "average billing". They will put you on their highest rate and charge you out the wazoo! When we finally canceled, they sent us a final bill for over $900, even though they've already fleeced us for thousands. I wouldn't even wish these criminals on my worst enemy. Do yourself a favor and add them to your blacklist.

Reliant Energy overcharges their customers for the CenterPoint Energy delivery charge. Ambit Energy averages $15.00 a month where Reliant averages $115.00 per month. Reliant says this price is regulated by the state of Texas. If that were true, then it should be closer to Ambit. The Better Business Bureau says I should have shopped by pricing better. I did shop the pricing, it's the extra fees that you don't know about until you start getting billed.

I have mailed in auto pay documents, done it on the phone with them, and done it online. It has never worked and they shut off my power every month. I get on the phone and they apologize and tell me they don't know what happened. I get home after being gone a couple days and my powers off and my fridge is warm. I have had to replace my food in my fridge every month this year. There is no other company I can use. They won't pay for my groceries. They are terrible.

Worse provider ever. Each month I pay exactly what the statement says pay. After 1 year I noticed everything dollar I applied to my bill on the app was going to electricity and none to security. When I called in a rep tells me not to worry about it. When my average billing payment lowers in the winter months to just keep paying what I normally pay on average billing and it’ll balance out. Wake up this morning and my security is disabled. I call in again and they say whoever told me this lied to me. Well hell. If you billed me right from the beginning this would of never happened. Now they expect me to pay a lump sum of almost $700 before I can separate the alarm and electricity into two different bills, which by the way is what I requested from the jump. Do not get on balance billing. It’s a complete rip-off and don’t go with their security.

We paid our bill via our bank's online bill pay option. It takes our bank a few days to post the payment (generally 2-3), but we always pay the bill on the day we receive it from the payee. Yesterday, as we were getting ready for work (still dark outside) our power went out. I had my daughter check the front yard and see if everyone else's power was off too, but she said it looked to be just us. I asked my husband, JOKINGLY, if he paid the bill, never thinking that was the issue. Come to find out after reporting the outage, Reliant cut power for non-payment despite payment being made.

I contacted Reliant Nov 14 2017 about a business service. They send me an email with an offer of 8.2 cents per kW and then I was contacted on my phone and read the contract and I agree not realizing they made the 8.2 11.6 cents. When I realize 6 months later and called to complain I was told that the oral contract was lawful and not the writing one. Be aware what the send you via email and when they read your contract on the phone, better yet request a writing contract.

They are bunch of liars, When I was moving out we contacted them to have our service cancelled and we asked not once but twice if had to pay anything before we cancelled and the agent told us NO 2 times. He told us NO, and I recently found out that I owed them money. Not only that but they never notified me about the charges and sent it to collections and destroyed my credit, they claim they did notify me but I never received any E-mails or letters from them. The only reason I even knew was because I saw it on my credit report.

Since 2 years I had service with Reliant, every time my bill was so high. We don't even use that much AC or heater. Finally when we close the account due to moving they charged me additional 200 dollars for something about averaging the billing. UNBELIEVABLE, THEY ARE STEALING THE MONEY.

Since 2011, have used their app to pay on or before the due date with my bank acct. After selling our house and needing to establish service in an area not serviced by Reliant, I attempted to get a Letter of Credit. They said I had 2 late payments. Although I had paid ON TIME with their app, it was marked late twice (1 day and 2 days) because it did not go through my bank account until after I had paid. I never received a notice or warning the payments were late. Nothing on their website or app states to pay earlier than due date to account for this. Customer service was terrible. Called 3 times and received 3 different answers. One even told me this would be corrected and a new letter sent. Never happened. Avoid like the plague.

And after joining my bills start becoming sky rocket high and mostly my uses cost $30-$40 but added hidden fees $60-$80, making total bill of over $100 every months.

We had Reliant and we were selling our house. They turned our electricity off two weeks before they were supposed to and it took a whole day and four calls to get them to turn it back on! We had to open a new account!!! It was awful and the customer service is terrible. I would not recommend them to anyone!

Reliant is carrier for Centerpoint Energy in Houston. Always positive experience with any outages or issues. Worked 24/7 after Hurrican Harvey to restore power to parts of the city and were very professional.

The worst energy company. I live in Texas for 6 years and I live in Katy for 2 years. This is the most expensive electric company I have ever use. Before Reliant Energy, my average was 75 monthly. After I choose the Reliant, it became 90. It increases every month. I am very disappointed with this company. I will never ever choose this company again.

As with everyone else here who's had any experience with Reliant Energy or their so called companies you soon realize that you too have been scammed. My husband, without my knowledge spoke to a representative of Reliant Energy at (of all places) the New York State Fair and he talked him into signing up to receive their supplying our gas service to our home. Had my husband told me he was doing this or thinking of doing this I would have absolutely checked reviews FIRST! Something I always do first and he never does unfortunately.

Reliant Energy in Harris County is the worst. Every time it rains a little or gets a little cold, the power goes out for many hours. I would give them a 0 star rating if I could. Reliant if you're reading this, do something to improve the system that you sell to customers, I don't think they care. This is the worst system I've ever seen.

Bills increased 40% over same period last year! Complete rip off and the worst thing of all goin' to cost me $295 to tell them to stick it. I was supposed to get $600 back as part of the deal never seen any of it. Do not use Reliant!!!

I just signed up with Reliant and highly suggest if you are thinking about switching to them you think twice. When signing up I asked for the cheapest rate and was given 12.9 / kWh. Being naive and not doing the research I trusted what they told me. I was also told if I wasn't happy with that plan I could change to any other plan. Well I got my first bill that was like two days worth for $13 no biggie. Then my first full bill came in at $249 I didn't think much of it just that it seemed pretty high.

After writing and emailing Reliant Security Monitoring about my discontent with their security service, I received a phone call from their Retail Operations Supervisor of their Commercial and Residential Security. He was very concerned about my situation and offered me a couple of options to resolve my problem. Since I wanted to cancel my agreement with Reliant, he agreed to cancel it with no cancellation fees. I am very happy and satisfied with how this was finally resolved and owe it all to the kindness and concern of this Supervisor. For that reason, I am updating my star-rating for Reliant. - Sandra **

The shadiest, most awful company to ever purchase energy from!! I wanted to change my plan, as I signed up for the first month free promo they were doing that included a 90 day trial that allowed you to change plans without fees within those days. My 2br apartment bill was $250 the first month, so halfway through the second month I did some shopping and was going to switch. But I called Reliant first to see if any of their plans would even come close to other providers since I was still in that 90 day window.

This is the first time that I rent an apartment and not knowing that I will having a problem with my electric bill with this company. I lived in 540 sq ft apartment with my dog, I tried my best to save electricity as much as possible which means turn on my AC on daytime only, my refrigerator only accumulate 70 kWh per month, and very seldom use my electric range. Also, I replace all my bulb to led with average consumption of 7 kWh. I work almost everyday and go home at night time. I was surprise that electric bill increase from 320 kWh to 600 kWh and continuing to increase in my next billing cycle! Why? I highly not to recommend this company and make sure do your search before you sign up to any service. Check other competition first and people reviews matters.

The worst energy company I have ever known. It is unclear to understand their Invoices. It changed from $38.00 to $100 for the same consumption for 1 br 625 sf apartment with the only 2 adults who even does not watch TV because we are working hard. I don't recommend Reliant until you want to be overcharged.

I have been a loyal customer of Reliant Energy for about 10 years now and it just so happens I was up for renewal; we have been receiving requests to renew the plan for months now but because of other reasons did not want to renew and were planning on shopping around. Well, we completely forgot to pay the February bill (on time) and we received a disconnection notice for 02/20, I paid the full amount due on 02/22 (when I realized there was a disconnection notice). I received a confirmation notice in my email and when I logged in online to my account it showed that I paid the full amount of $180.53.

I was stupid enough to listen to a door-to-door salesman offering me the great deal with Reliant Energy. Weekend electricity completely gratis and reasonable week rates. Sounded great? Within two months billing cycle I saw that the week rates more than made up for the "free" week rates and I was paying an unreasonable high AVERAGE rate. When I tried to cancel I was told I had to pay $300 early cancellation fee. My account was a yearly contract and therefore had to pay that cancellation fee. I cancelled the service after a year and was still presented with the $300 early cancellation fee. Phoned them and they agreed that there was an error and would credit me back. Two days later received a phone call that I actually had signed up for a 3-year contract and that I still had to pay the $300 cancellation fee. Stay away from this company, they are crooks and scammers.

Please take it from me! Do not sign up for electricity with Reliant. I was with Reliant for 19 years! Yes, 19 years!!! I was stupid enough to stay with them for that long, and I don't even have one good reason why! I recently moved and had previously noticed that my monthly bill was increasing. I decided to go with Ambit. When I called to cancel with Reliant, they couldn't even find my account with the account number I had used for 19 years to pay them each month. Finally, she found it using my maiden name which I haven't used in over 12 years!?? When I told her why I was leaving, she didn't even bother to thank me for my years of loyal business. All she was concerned with was getting my new address to send the final bill! Well, I got my final bill and it was $236. I paid $100 at that time and planned to pay the rest after I got caught up from moving!

When I moved into my new apartment last July, I was told that Reliant is the only power company that I can use at the complex. Alright. I call them up, and boy, can they swindle a person. First, the woman convinces me to get surge protection, which I don't need at all. I try to say no. She won't let up. The way she phrased things, though, made me worry that without it, something horrible could happen. Alright. Tack that onto the bill. Then she tries to convince me to put a $3.95 donation on each billing cycle. I say no. She LITERALLY won't let me continue setting up my service until I agree to it. By that, I mean she just kept repeating the information in different ways and desperately trying to convince me to agree to it. Finally, I allowed myself to be coerced because I just wanted to get my power set up.

Average billing for Texas with Reliant Energy is a joke. It is more expensive with it than your regular plan. I had signed up for it for 1 month, cancelled after first bill as it was 100 dollars more than my regular bill. Next month comes along and the new bill is around $200 dollars. With my plan it would of been only $135 for the month but they added $62.22 to my bill for the balance due from billing plan. I barely had the average billing for a month. Canceled it ASAP, and they did not even tell me I would have to pay for cancelling it. I cannot afford a $200 electric bill in an apartment. DO NOT DO AVERAGE BILLING. As Soon as I find the money to pay the damn bill I am cancelling my electric with Reliant and going elsewhere. TOO EXPENSIVE FOR AN APARTMENT!!

At the beginning of this month, in the evening, I bumped into a fast talking representative at Albertsons' grocery store. She asked me how much I paid per kWh. I didn't know off the top of my head, but I was able to tell her how much my last bill was. She responded as if I was out of my mind & said with Reliant she could get me a better rate & I'd be paying at least $50 less a month. I was shocked & interested. She had me fill something out on her tablet & said the next day she'd call me & go over bills etc. I got home found out how wrong she was & I had ZERO desire to switch.

Reliant Energy is the worst service company ever!! We moved to Dallas over two years ago; my son moves to Dallas two months later, we both fall into the trap of Affordable Energy. They were on it to get our business, but when the bill triple then quadruple, we could not get help or anyone on the phone not even if their existence depends on it. When we got people on the phone, they were not aware of previous conversations or deals. No one was available to help. When you pay over $300 per month on a 1,600 Sq. Ft. apartment, me traveling 60% each month, only my wife and I, there is a problem. Of course, I asked them to cancel my services, release my account. Big mistake, that is when our problems begin.

I called to talk with them about my bill because I needed an extra day to pay my bill because my husband had been laid off for several months and just returned to work and his pay dates changed. They told me that there was nothing they could do to help because my account didn't qualify for an extension. I told them I just needed an extra day but basically told me that they couldn't help. Worse company I have ever dealt with. In fact, they told me I should try to find a charity that could pay my bill for me. I told them that was ridiculous for one day and that there are people that really need the help. One day... they say customers come first but that is not really true. That's BS.

I was contacted by Reliant Energy rep and told if I switched to Reliant that they would use the same rate and not charged for energy on the weekends. My energy bill has consistency been higher than before and after 9 months I had to pay $295 cancellation fee. I can only surmise that this is some kind of scam.

I just moved into my apartment in May of this year (2016). May, June, July my bill was 35 dollars. I couldn't believe it myself but I was elated. I'm a young, adorable college student, no kids, just trying to make a living out in this cruel world. Well I called to make July's 35 dollar payment over the phone at work, outside on a quick break. Of course here comes Reliant with their damn specials trying to get someone to sign up for some **. I HATE CONTRACTS. I KEEP MY NAME TO MYSELF. So the guy kept trying to tell me about their 12-month contract plan and how I was month to month and I could save. I'm like "no I'm excellent with month to month paying 35 bucks." He kept trying. He's like "you could be paying 27 dollars rather than 35." I'm like "ok that sounds good." That's all I said. I then said "I tell you what can you send me so info on it and I'll look into it." He's like ok and that was it.

I called this month to find out how much my bill was and they said for this month it was 821.00. That is absolutely ridiculous. I have never in my life paid a light bill this high. There should be something we could do about them charging whatever they want. People like me don't have that kind of money for lights. There should be a law as to how much max they can charge you for one month. They are ridiculous and will not work with you. As soon as I can I will be changing light companies but what are people to do. You PAY IT OR YOU DON'T HAVE LIGHTS!!! That's ridiculous!!!

We are two senior citizens, living in a small 2x2 apartment located in a low income senior apartment complex. In the past 5 years, our average electric bill through Reliant/Centerpoint Energy has averaged around 200.00 per month - year round. Much to our surprise, and consternation, our latest bill was for a whopping 561.89. Now if my elementary school math is correct, that is an increase of 361.00 give or take a few pennies. Percentage wise this is an increase of 100% (as there can only be 100% of anything) or to put it another way, we have been gouged!

I had service at an address for 6 months and realized that the billing information was incorrect. The address was wrong and the meter number was wrong. I review previous bills. The meter had changed 2 previous times. I had been paying my bill regularly, but no one was living at the address. We were planning on working on the house. Initially they said that I put the order in for the wrong address. Fine but we were on the phone with Oncor for an hour putting the service on at the right place. In looking at the bills I question the amount of the bills. Why am I paying 72.00 for an empty house? That when I realized the meter number was incorrect also. I only had a few previous bills but they were billing me for 3 different meters. They said they corrected it several times.

So, we saw the two Reliant dudes in the neighborhood for the past few days and without knowing what they were selling, dreaded having to deal with them. Today I went out to pull some weeds just as they walked up. So there I am with my big floppy hat on, looking ridiculous, while the one dude launches into his spiel. I feign interest to be polite, but at the same time act a little Aspergerish. I also decline to study his clipboard full of example TXU bills too closely, claiming partial blindness, which is somewhat true. However, I AM paying attention enough to listen to the numbers he's spewing. I claim that I really don't handle the bills (true) and that my wife is sleeping. Of course he wants to know when she'll be awake so that SHE can listen to his spiel. Long and short of it: I promised to find them in the neighborhood if she was interested in saving money. Who wouldn't?

I was a customer with Reliant for 4.5 years and was okay with them even though I watched my bills closely. My apartment was 500 sq foot and I lived alone and seldom used my air conditioning. I got on average billing and by the time I moved and had the service disconnected due to the apartment I moved to had all bills paid. My average billing had reached $86.00 per month.

Reliant sales rep was going door to door. Ever hear the expression, “Sounds too good to be true?” Everything he said ended up not to be so true. Was not unhappy with my current carrier at the time but being on social security I am always looking for ways to save money. I was told I would receive a $300 rebate which I could use towards my final bill with the previous carrier. Turns out half $150 came off second bill and the rest will come off on the 18th bill. Only thing I can figure is they save themselves a $150 if you drop them before the 18th month. Very slick. Had just paid my previous electric bill and had to come up with an additional $334.53 which include a $175 penalty.

We accidentally overpaid Reliant over $14,000.00 when making an online bank payment and contacted them within a week to ask them to return the monies to our bank account. We also contacted our bank of the error and when they contacted Reliant they were told that the money could not be returned that we would have to call to authorize the overpayment and a check would be mailed. We have made call after call to reliant and can never get past the customer service rep.

Holy crap, I had Reliant for 2 years, and I paid a $240 deposit when I set up the account. I had to cancel my service due to moving, and called 2 weeks later once I had my new address to get service again. They asked me for another $290 DEPOSIT. I said "What happened to my old deposit?" They tell me that since I paid late ONCE - ONCE - I FORFEITED my deposit. Because I paid late once. Are you friggin' kidding me??? When did I agree to that? Matthew McConaughey doesn't mention THAT in his Reliant commercials, does he?

I had a Reliant's commercial walked to my house talking about switch my electric company over Reliant. At the time I told him I will be pcsing overseas in less than 2 months and I don't see the point of switching. He offered me a free weekend consumption and $150 credit on my bill. I never received any contracts, documents from them at all. I called to ask for it and they told me "you are good and you should receive it" till I called to cancel the contract right before I left country. Reliant sent me a final notice bill of $126 to be pay right away. Call the customer service trying to explain first why my 26 days bill is too high cause with my old company I didn't have a free weekend consumption but was paying around $100 for 30 days. They lied to me about the price for the kwh.

A commission based salesman tried to get us to sign up with Reliant but we never did. But he did get us to sign an LOA which gives them permission to get our historical cost from previous providers. We believe he digitally lifted that signature off that document and put it on a contract for new service with Reliant. We signed up with someone else but we got a bill from Reliant and they charged us a $5,000 cancellation fee. They can't produce a contract with an original signature, only a digital one. They can't produce a salesman that took a signature. They are playing hardball with us threatening lawsuit if we don't pay. We have an attorney and are contesting.

Tried to get electricity with Reliant. They said they needed two forms of ID. I sent one until I could get to my passport and scan it so that they would have a second form of ID. Well I guess I was a day late getting it to them so they terminated me before I even got started. "No service started". But now I have received a bill for $0.18 cents. When I called in to pay the .18 cents that I shouldn't have to pay they didn't even have my name in the billing. Stay Away from this company. I don't have the time to tell you the other phone calls I went through with them...