Reliant Energy Reviews

I live in a 717 sq ft brand new energy efficient home. My bills for January and February both were about $200. When I called to express concern, the representative took great effort to explain to me about cold weather. I've been paying electric bills in Texas for 50+ years. I lived through the ice storm in Austin. My Mom and I have identical side by side homes. We were not home for the January cold snap. Our thermostats were set almost the same. Yet my electric bill jumped substantially and hers did not.

Reliant is one of the worst companies; its customer service is awful. I called about my bill because it kept going up. He told me if I were to change and do a 24 month contract that it was going to go down significantly, but that wasn’t the case. I went from paying 16.8 to 16.7 so when when I was looking at the email that he had sent me two hours later, I called back and I told them to cancel the contract because it wasn’t worth it for that just small amount. He said he couldn’t do that even though it had only been two hours, so I asked to talk to a supervisor. He said there was nobody else to talk to so I hung up. I talked to somebody else a couple of days later who said she was a supervisor and she said she was going to cancel the contract, but that didn’t happen either. Stay away from this company.

I was a Reliant Customer for 10 years and recently decided to switch to another company that offers backup power to avoid outages. Reliant sent me my final bill with a charge of $295 because I canceled my service. After being a customer for 10 years I’m being charged an early cancellation fee. Customer Beware. Reliant thinks they own you!

Customer service is hit and miss. Agent argued me down that I had a returned payment and my lights were cut off. The payment was made and I had proof that it came out of my account. Telling me I needed to pay $453 again. Asked for a supervisor, he didn't want to transfer me. Kept saying the supervisor is going to tell you the same thing. Had to be very assertive and tell him I know you're saying this, but I need a supervisor that has more access than you. Transferred me, spoke with a supervisor. The supervisor say the payment was processed, made sure I did not have a reconnect fee. Suggested he have a coaching moment with the agent so that he can go a step beyond instead of insisting on inaccurate information. Bills are getting higher each month and nothing is changing. Last month, my bill was $665. Can't wait for this contract to be over.

I strongly advise against this company. I have been a well paying customer for years, however, there are are times I was working out of state lately and suddenly their policy changed. They started turning off the power after being late a couple of days beyond the due date, charging the reconnect fee and so on. Pretty much screw the consumer, you pay a 40.00 reconnect fee every month if it goes beyond the due date. It's a simple way to add an additional 40 dollars of revenue per user for being late. You are welcome to test this but you will find that what I am writing is correct. This Consumer Affairs panel is welcome to investigate what I have written as well.

Reliant energy is the most horrible provider in Texas! Do NOT use them! I was gone the entire month of January, with everything unplugged except my refrigerator and my thermostat was set on 55….they sent me a bill for $194. Make it make sense!

Worst Customer Service and fake marketing, rewards system is just a spam, they never pick up phones calls, so many bills discrepancies, extra charges on bill..

I was with Reliant Energy for 21 years, but I recently switched to a new electricity company, they charged me $295 early termination fee. My contract was 2 years one, only had 2 months left. They don’t care if you would come back to them in the future. They only care about today’s profit.

I had home electricity with this company many years ago. They started to jack up the charges a lot on renewal, then cancelled at end of contract period. I had signed up for a business electricity plan for 3 years. On renewal, next time they did the same trick again. Unfortunately, if I have to cancel the current contract, I need to pay 3 times the last bill amount before the cancellation is initiated.

Ridiculous!!!! I don’t even know how to explain it, I live in a 1 bedroom apartment and the bills are very outrageous, tried to leave and they put an almost 500 dollar cancellation fee on my payment. Would definitely not recommend this, and their customer service is worst. Both supervisor and support are terrible. They had no help at all.

Will never recommend someone this company. I don't use almost the light. I'm not at home for so long but every bill I get is as if they were charging me half of my insurance and to top it off I renewed with them again.

I was approached by a representative in a Walmart. I was promised that if I switched from my current company, which was Cirro that my plan would be much cheaper with a lower kilowatt-hour charge. I was also promised that they would pay any cancellation fees that would be incurred by Cirro. All of this was an absolute lie. I have been using Reliant for 3 months and consistently my bill is $100 to $150 more than what I was paying through Cirro (keep in mind I'm also comparing months to months from the previous year.)

THEY LOVE TO DELETE REVIEWS: Friday October 17, 2025 at around 1 pm (at the State Fair of Texas) I was at the Body Armour promotional tent, and Reliant representative, Jacob, was located next to it (standing in front of the Reliant tent) as I was leaving. He wanted to speak with me. However, I told him I was not interested because a young woman at another Reliant tent at the fair last year lied and said she would give me tickets if I simply spoke to her about my service and did not follow through at the end. She essentially did a bait and switch. He acted surprised and said, "She did that?" I said yes. He then claimed he would not do that to me and that if I simply spoke to him about my service he would ACTUALLY give me 25 tickets and held them up for me to see. Furthermore, he deceitfully guaranteed me the tickets regardless of me signing up or not because he claimed he was the "manager" and therefore had the authority to do so.

Reliant keeps changing how much my bill is! For 2 months in a small townhouse somehow my bill is over $700! The customer service is a JOKE! The computer system runs everything! And the children in charge need to return to elementary school! My electricity is disconnected right now because I only paid $205: (which is what I was told I owed!) Instead of the additional $114! 😡😡😡😡 I don't even have a bill to share! Because I don't get them! This company is the absolute worst!

After the solar installation our understanding is to get charged in what is the net difference on what we have imported versus how much is exported. But with reliant you will be regret for the money you have spend on solar. They don't charge on net grid usage rather they charge on total kwh consumed and make credit on exported energy, which you never balance with your investment in your life time.

Reliant Energy has some of the worst customer service I’ve experienced. Their rates are extremely high, and the “savings” they advertise feel misleading. I live in a roughly 700 square foot apartment and was regularly paying over $150 a month for electricity, which is completely unreasonable. After switching to a more affordable electric company, Reliant charged me $512.25, which feels excessive and unfair. Customer service provided little help or clear explanation. Overall, these practices feel unethical, and I would not recommend Reliant Energy to anyone looking for transparent pricing or fair treatment.

Reliant is an awful company the charges more than most energy companies. I was lied to about my rates to get me to switch and now I’m paying 4x what my bill was. Do not switch or use Reliant. Keep shopping around. My cancellation fee will be $300 too.

Been with Reliant 10 yrs plus. Good energy company to do business with. Quick to respond to every situation that you may have and they will work with you. They have different options for you to work with. They have been very helpful when things were tight for me. I would recommend them to anyone.

If you have a choice use a different company. Even if the price seems higher. This is the worst customer service of any company I have ever been associated with. Hidden fees and incompetent people on the phone who speak poor English. 13 years and I’ve 50k spent. Furthermore the website lags and takes long time to load. 5.36 Billion dollar company and call center help Does not speak proper English and the website is slow. You’ve lost me for good.

Recently switched to Reliant after a smooth-talking salesman showed me the numbers on how Reliant could save me money every month on my power bill. Unfortunately, this isn't the case and they will tack on fees and anything else they can to squeeze money out of you. Due to their website not working properly, I was issued my first late fee in nearly 10 years. I do not recommend trusting this company with any of your credit card information and even less so signing up for their services.

I've been with this company for about eight years. And they the best rates and great customer service. I think it´s one of the best companies in US. Thanks to Reliant for all these years and many years ahead.

Very disappointed. Every month my light bill would be $600 I don’t recommend. Chose wisely which electric company. Reliant will over charge you. All my other friends pay less with other light companies.

I signed up with Reliant during a promotion at the Houston Rodeo with a very charming salesman who promised that with their "free nights" plan they could get me better rates than what I was previously paying. My bills had been sitting in the low hundreds in winter to the low 200s in summer. My first bill was $79. The next two were in the mid-$200s. This was April-June. The next was in the $400s. I was told I had been paying late up to that point and that this payment would cover the previous month as well as the current. Back to the $200s. Then the $400s again. Then $500. Same reasoning, same unhelpful customer service reps.

If I could give 0 stars I would, this is absolutely the worst electric company ever. They promise cheaper rates which is a flat out lie. I should have stayed with TXU because Reliant has charged me double what I was paying with TXU. The guy at Wal-Mart makes this sound like such a good deal and lied the whole time, their prices are not cheaper, their customer service sucks!!!!

I would suggest that anyone choosing Reliant Energy as their utility provider would think twice. I have asked repeatedly to hear the conversation where I agreed to have my utilities doubled for the next 3 years and so far reliant has not allowed me to. I have called several times and have had no results. I feel that Reliant has taken advantage of me with this plan. I do not trust Reliant.

Do not use Reliant!!! I only signed up with this company because my previous apartment complex partners with them. At first my bill was affordable but after about the first 3 months my bills were in the $200-300 range for a small one bedroom apartment. No matter how much I tried to conserve energy my bills were consistently high!! I had other friends and family members look at my usage history to see where my usage was coming from and they all said there was no way I could be accruing that much money on my account. I called Reliant to get better understanding and they were of no help! I realized I was enrolled in some deferment payment plan against my knowledge. I asked to cancel that plan but I would have to pay the remainder of the deferment which was 400$. I had many more issues with this company and will NEVER use their services again!

Worst company I ever been dealing with. Really expensive. Horrible customer service. If you wanna pay high electricity bill each month this is the company. Never ever will deal with them. Worst worst company. Salespersons will lie to you all the way just to get their commission.

DO NOT GET RELIANT ENERGY!! Go anywhere else but Reliant. They will jack your KwH up so high and blame it on ONCORE and then play dumb when you’ve caught them. They are liars and embezzlers and fraudsters!

Great customer service. Very friendly and helpful! Easy to assist me with question about my payment. Greeted with a friendly hello and asked how she could assist me. When completed, asked if I had any other questions or concerns.

Scam, the sales agents in Wal-Mart took advantage of a mentally challenged young man. My son has autism, and he reside in a state group home. There is no need for him to have any service in his name. Also talking to you, you know automatically he is incapable to understand things. He was signed up for service, his social worker helped make call to stop service but they still want to charge him a cancelation fee.