Reliant Energy Reviews

Terrible, is the only way I can describe their service quality. They are a scam, charges discrepancies, poor customer service and lack of accountability. All of this entails the values at Reliant Energy. If moving to Texas, don’t get scam.

DO NOT TRUST THEM!!! a customer of 11 years always paid my bill on time. I recently switched providers because their rates were so much better now they’re trying to say I owe $1000 because I was on an average billing plan that I never signed up for.. on top of the $350 a month I’ve been paying all of this time that’s fine. I’m tired of arguing with them. I told them I would pay it but they won’t take payments. They want me to just pull $1000 out of the Air or they’re going to send it to collections that is the most crappy customer service I have ever encountered.!!

He promised I would save and NO I’m paying even more 😑. Terrible service too. No one speaks English.

If I could give no stars, I would. DO NOT SIGN UP WITH ANY PLANS FROM RELIANT, FALSE ADVERTISEMENT!! I signed up with a plan that was supposed to be .20 cents KWH and free weekends. In actuality, they charge you higher rate than what's discussed when you sign up, which was .27 kWh. They basically making you pay more and falsely advertising you will have free weekends. Falsely advertising on kWh, stating no delivery charge and free weekends. All lies! When I called customer service after seeing my first bill, the manager couldn't explain why the rate increased but asked me not to terminate services.

Reliant Energy has been around a long time and we have had them as our electric provider for many years. After today, I will NEVER recommend them and will never use them again. I signed up 24 hours ago with a new contract with them. I found a better price somewhere else and wanted to go back and cancel my contract 26 hours later. They would not allow me to cancel saying that the new contract was in effect. Where is my 3 business days rescission?

Reliant Energy is one of the most unprofessional companies I’ve dealt with. I called to confirm my contract end date and was told May 2, but they turned my power off early on April 11 like it didn’t matter. No warning, no accountability—just left me dealing with the consequences. Their customer service is a joke. Every single call results in different answers, wrong information, and zero solutions. No one knows what they’re doing, and they clearly don’t care about their customers. Now my account is all messed up, possibly switched out of my name without my permission, and I’m stuck trying to fix THEIR mistake. Completely unacceptable.

The worse company I’ve ever been with! I am charged for days I am not even home (nor in the United States), and when I call to inquire, no one can explain why. I had to reverify who I am after being on hold for over 15 mins just to be transferred to a supervisor who asked me to reverify and wasn’t told the issue. He offered to transfer me to another supervisor because he didn’t know the answer to my question which I have recorded. Rates are extremely high and the workers are rude and seem to hate working there. You can tell by the way they answer the phone and I’m never rude because I understand my bill is not the fault of the workers.

Reliant is a good electric company. I have no complaints against them. But they will offer this home warranty on your electrical. That’s the problem I have. I’ve been paying for the home warranty for the electrical since 2024. I’ve got a few plugs that do not work in my house. When I called up the home warranty. About putting in a claim to have the plugs that don’t work anymore fixed. They refuse to do a claim and they refuse to send someone out. So I called Reliant today and I canceled the home warranty on the electrical.

Don't go on average billing. I did, decided to discontinue and all of a sudden I owe them $164. You tell me why they would allow anyone to get that far behind when I paid them exactly what they asked for on auto pay.

Horrible experience! I was told that by switching into a different plan that puts me into a 2 year contact, I would save more money. Now I received my bill and I'm paying more and receiving less of a credit on my solar buyback. Make sure you do your homework on a GOOD solar company as RELIANT is misleading and not at all helpful.

Reliant Energy are terrible. I was disagreeing to average billing, kept saying no. Wondering why my bill was sooo high. Come to find out, they added it anyway. I'm reporting them to BBB. I canceled what I never agreed to got a gigantic bill.

I live in a 717 sq ft brand new energy efficient home. My bills for January and February both were about $200. When I called to express concern, the representative took great effort to explain to me about cold weather. I've been paying electric bills in Texas for 50+ years. I lived through the ice storm in Austin. My Mom and I have identical side by side homes. We were not home for the January cold snap. Our thermostats were set almost the same. Yet my electric bill jumped substantially and hers did not.

Reliant is one of the worst companies; its customer service is awful. I called about my bill because it kept going up. He told me if I were to change and do a 24 month contract that it was going to go down significantly, but that wasn’t the case. I went from paying 16.8 to 16.7 so when when I was looking at the email that he had sent me two hours later, I called back and I told them to cancel the contract because it wasn’t worth it for that just small amount. He said he couldn’t do that even though it had only been two hours, so I asked to talk to a supervisor. He said there was nobody else to talk to so I hung up. I talked to somebody else a couple of days later who said she was a supervisor and she said she was going to cancel the contract, but that didn’t happen either. Stay away from this company.

I was a Reliant Customer for 10 years and recently decided to switch to another company that offers backup power to avoid outages. Reliant sent me my final bill with a charge of $295 because I canceled my service. After being a customer for 10 years I’m being charged an early cancellation fee. Customer Beware. Reliant thinks they own you!

Customer service is hit and miss. Agent argued me down that I had a returned payment and my lights were cut off. The payment was made and I had proof that it came out of my account. Telling me I needed to pay $453 again. Asked for a supervisor, he didn't want to transfer me. Kept saying the supervisor is going to tell you the same thing. Had to be very assertive and tell him I know you're saying this, but I need a supervisor that has more access than you. Transferred me, spoke with a supervisor. The supervisor say the payment was processed, made sure I did not have a reconnect fee. Suggested he have a coaching moment with the agent so that he can go a step beyond instead of insisting on inaccurate information. Bills are getting higher each month and nothing is changing. Last month, my bill was $665. Can't wait for this contract to be over.

I strongly advise against this company. I have been a well paying customer for years, however, there are are times I was working out of state lately and suddenly their policy changed. They started turning off the power after being late a couple of days beyond the due date, charging the reconnect fee and so on. Pretty much screw the consumer, you pay a 40.00 reconnect fee every month if it goes beyond the due date. It's a simple way to add an additional 40 dollars of revenue per user for being late. You are welcome to test this but you will find that what I am writing is correct. This Consumer Affairs panel is welcome to investigate what I have written as well.

Reliant energy is the most horrible provider in Texas! Do NOT use them! I was gone the entire month of January, with everything unplugged except my refrigerator and my thermostat was set on 55….they sent me a bill for $194. Make it make sense!

Worst Customer Service and fake marketing, rewards system is just a spam, they never pick up phones calls, so many bills discrepancies, extra charges on bill..

I was with Reliant Energy for 21 years, but I recently switched to a new electricity company, they charged me $295 early termination fee. My contract was 2 years one, only had 2 months left. They don’t care if you would come back to them in the future. They only care about today’s profit.

I had home electricity with this company many years ago. They started to jack up the charges a lot on renewal, then cancelled at end of contract period. I had signed up for a business electricity plan for 3 years. On renewal, next time they did the same trick again. Unfortunately, if I have to cancel the current contract, I need to pay 3 times the last bill amount before the cancellation is initiated.

Ridiculous!!!! I don’t even know how to explain it, I live in a 1 bedroom apartment and the bills are very outrageous, tried to leave and they put an almost 500 dollar cancellation fee on my payment. Would definitely not recommend this, and their customer service is worst. Both supervisor and support are terrible. They had no help at all.

Will never recommend someone this company. I don't use almost the light. I'm not at home for so long but every bill I get is as if they were charging me half of my insurance and to top it off I renewed with them again.

I was approached by a representative in a Walmart. I was promised that if I switched from my current company, which was Cirro that my plan would be much cheaper with a lower kilowatt-hour charge. I was also promised that they would pay any cancellation fees that would be incurred by Cirro. All of this was an absolute lie. I have been using Reliant for 3 months and consistently my bill is $100 to $150 more than what I was paying through Cirro (keep in mind I'm also comparing months to months from the previous year.)

THEY LOVE TO DELETE REVIEWS: Friday October 17, 2025 at around 1 pm (at the State Fair of Texas) I was at the Body Armour promotional tent, and Reliant representative, Jacob, was located next to it (standing in front of the Reliant tent) as I was leaving. He wanted to speak with me. However, I told him I was not interested because a young woman at another Reliant tent at the fair last year lied and said she would give me tickets if I simply spoke to her about my service and did not follow through at the end. She essentially did a bait and switch. He acted surprised and said, "She did that?" I said yes. He then claimed he would not do that to me and that if I simply spoke to him about my service he would ACTUALLY give me 25 tickets and held them up for me to see. Furthermore, he deceitfully guaranteed me the tickets regardless of me signing up or not because he claimed he was the "manager" and therefore had the authority to do so.

Reliant keeps changing how much my bill is! For 2 months in a small townhouse somehow my bill is over $700! The customer service is a JOKE! The computer system runs everything! And the children in charge need to return to elementary school! My electricity is disconnected right now because I only paid $205: (which is what I was told I owed!) Instead of the additional $114! 😡😡😡😡 I don't even have a bill to share! Because I don't get them! This company is the absolute worst!

After the solar installation our understanding is to get charged in what is the net difference on what we have imported versus how much is exported. But with reliant you will be regret for the money you have spend on solar. They don't charge on net grid usage rather they charge on total kwh consumed and make credit on exported energy, which you never balance with your investment in your life time.

Reliant Energy has some of the worst customer service I’ve experienced. Their rates are extremely high, and the “savings” they advertise feel misleading. I live in a roughly 700 square foot apartment and was regularly paying over $150 a month for electricity, which is completely unreasonable. After switching to a more affordable electric company, Reliant charged me $512.25, which feels excessive and unfair. Customer service provided little help or clear explanation. Overall, these practices feel unethical, and I would not recommend Reliant Energy to anyone looking for transparent pricing or fair treatment.

Reliant is an awful company the charges more than most energy companies. I was lied to about my rates to get me to switch and now I’m paying 4x what my bill was. Do not switch or use Reliant. Keep shopping around. My cancellation fee will be $300 too.

Been with Reliant 10 yrs plus. Good energy company to do business with. Quick to respond to every situation that you may have and they will work with you. They have different options for you to work with. They have been very helpful when things were tight for me. I would recommend them to anyone.

If you have a choice use a different company. Even if the price seems higher. This is the worst customer service of any company I have ever been associated with. Hidden fees and incompetent people on the phone who speak poor English. 13 years and I’ve 50k spent. Furthermore the website lags and takes long time to load. 5.36 Billion dollar company and call center help Does not speak proper English and the website is slow. You’ve lost me for good.