Duke Energy of Florida Reviews

In 12 years, we have paid our bill on time. Lately, we are having financial trouble and the electricity was turned off two times. We are up to date with our payments but they are threatening to shut our power off if we do not pay them an extra $510! We just barely make the payments alone. I have an autistic son at home, who does not deal well with all this. Can they do this even though we are up to date with our payments?

I called about my electric bill. It was $206.38. It was over $100.00 higher. The reason given was I had a bill for $85.11 that I did not pay. Normally, I would get my bills by mail but had paid the last one on time by email. I did not receive the email for $85.11. The new bill came in for $206.00. When I called I was told to check my meter, the climate in the area was higher, etc. What garbage. Then I got transferred when I said I will not pay a $5.00 extra fee for being late and I have been a good customer since 2001, never paying late!

I have lived in Florida for almost 5 years and have always paid my bill on time. Recently, as with everyone else in this state, the Real Estate business has shut down. I am a notary and loan closer. I have been out of work since December 2007. I have not been able to find a job that can replace the income I had and therefore decided to return to college. I have 3 children to feed on top of it. Since all this, I have always tried to pay as much as I can when the bill comes - $100 at a time at least - then this week without notice, they shut off my power. I had just gave them $200 and the woman said it was not good enough, and they are no longer sending disconnect notices.

Then Mary from claims called stating that it was a surge problem then she read the notes and noticed I already talked to them and changed her story and said she wasn't going to help us and I explained what to worker said when he came out and she stated that the tress are my problem and I told her they were not from my yard. She then said that the A/C was not there problem and there was nothing they were going to do even though I have had the surge protection since 2003 and never had to use it till now. Everybody in the company has a different story and they keep changing meanwhile my family consisting of a 2yr old, 6yr old, myself, husband and brother had to go with out A/C untill August 19 because of them. When the A/C company came out they said it was definitly due to the power surge, all the wires in the A/C and the breakers were fried and had to be replaced. $167 to repair the unit. I have paid $6 dollars a month since 2003 for the surge protection and they will not even cover this damage.....

Well, they never sent the new bill. When the last day to pay the bill came up I called and asked them why the new bill had never arrived and they told me their records don't show any information about a new bill needing to be sent and they told me that if I didn't pay the first bill they sent me plus $5.95, to pay over the phone, that I would be charged a overdue fee. So not only did I never get a new bill. I also had to pay the old one plus $5.95.

I had an electrical blow out on Feb.14th of 2008. I called Progress Energy, and Mr. Joe Belton came and temporarily repaired the problem. He gave me a short report stating the problem he found. It stated that an under ground neutral 3-wire cable went bad and that someone will be out in 1-4 days to fix it. I was also given a card to call the claims department. I spoke to a Mr. Bruce Alan in which he says I have no claim.

For the past 5 years we have had a problem with power going on and off several times a day, several days a week. When we call about the problem, they send a represenative out with excuses and stories ranging from squirrels playing with nuts on the wire to landscapers damaging equipment.

this all started when i set payments on the internet to pay my electric bill..well when i closed my checking account they kept charging me charges for an electronic transaction.now its gotten out of hand and i cant catch up with my bill...all they do is push computer keys how much work could they have to go through to charge customers so much money..