Duke Energy of Florida Reviews

I called Duke Energy to pay off a balance. It was old so I was referred to an outside source to pay the debt. I had plans to move the end of the week and I was assured the account was paid in full once I made the payment. Every single representative I spoke with supervisors included gave me no resolution. Their accounts payable department had not processed ANYTHING and I now have to tell my family we cannot move because of a clerical error. I wish we could choose utility companies because I would 100% not choose Duke. Thank you for putting my family in the streets because you cannot make a SIMPLE phone call to resolve the matter.

I think it’s high time that Florida adopt the same laws as other states, regarding the competition of power companies. This is something that all unhappy customers of Duke Energy need to get started. We need to stick together and get our state government involved. Duke, like most power companies has a monopoly. They can charge the maximum amount allowed and give very poor customer service. This needs to be addressed and ended. If anyone else has experienced this, I would love to hear from you.

Haven’t even started with Duke Energy yet and I’m already not a fan. They’re making us pay $700 to start our electricity. I’ve never in my life have had to pay that much to start with an energy company. That’s INSANE. I have already heard so many terrible things about them and it’s already off to a great start. No wonder they have the worst reviews. I wish there were alternatives.

My wife and I pay a bit extra each month for the wiring premium plan and I cannot express enough how much It helps having them when we need them. Most recently to install a new ceiling fan on a vaulted ceiling. The technician was so nice. Bottom line they offer “peace of mind” and at our age that is priceless.

Adds random deposit of 210$ to my electric bill, I had no current balance. They use the fact they have a monopoly on electricity to overcharge customers. Disgusting.

Customer representatives have basically no knowledge of how to help consumers. Their lack of training from management NEEDS to be revamped. I was on the phone for 110 minutes going from department to different departments and I never was able to be get assistance for my issue. I requested to have a manager call me (like I believe they would not) and I was correct. NO manager had the balls (if it was a man) or the chutzpa (if it was a women) to return my calls. The responses and attitude of the reps were in some cases antisemitic and discriminatory. Problem is Duke is the only company in the area providing power.

Duke Energy is operating on unfair basis in the last two months they have tried to revamp their app which left the customers scrambling to pay their bills and if you were a customer that received a paper bill they voluntarily have taking you off that list so if you don't have an app if you don't have a digital access you can't pay your bill without calling. Duke is getting ridiculous with their rates and how they're treating their customers.

A few months ago, I was alerted by Duke Energy that my iPhone is too old for the software they use, so now I have to go through their automated system, which is terrible. How is that even legal for the elitists at Duke Energy to make us buy new phones? And if I could use another power company, I certainly would, but I don’t know of any other choices. Fix your software, so an iPhone X can still use your Duke Energy app. Do you guys get a kickback from Apple?

I thought FPL was bad, I have never seen a company be allowed to raise rates so arbitrarily with ZERO voting power by the tax-payer resident. Shame on Duke, shame on boards that approve these price hikes, shame on monopolies! I'm over it, raise the cost of living in Saint Petersburg, FL!!!!

Duke Energy just wants to take money from people. I had a high bill and I decided to do a payment plan. When I did a payment plan with them I paid extra thinking that money will be deducted from my bill the next month. Well now they added on that monthly installment plan to my next bill basically saying that the system forgot to add it onto the bill I previously paid for. Duke Energy you are ridiculous and you do not care for your customers. When I called customer service they just wanted to break everything down explaining the system is the one who did it. They didn’t care to help at all or give me something in return for the system error.

They are charging an extra deposit for absolutely no reason. My bill is always paid on time and I paid a deposit 3 yrs ago when starting my service. My bill is very unpredictable even when using the same amount of energy.

No power for days and days. No respect to people, I have pets and old people living there house is this ridiculous. No accept this, when I call no answer, no respect, only excuses. Nobody do something. Unacceptable.

Completely greedy company. Worst company on the planet. How they can randomly charge people fees because of storms that are out of anyone's control, while also keeping energy costs extremely high is evil.

I can't stand Duke Energy. I wish we had smaller utility companies for cities and towns. They are expensive and they don't help you on late fees meaning I have been a forced customer clearly because they are the utility company but they disconnected my auto pay and then I was receiving late fees and I had to pay them. I am not happy with their payment system due to the fact I am a customer of many years with wonderful credit and they don't try to help out whatsoever

Duke is a very frustrating company. They tend to leave you on lengthy hold times and hold you hostage as you get passed on to another department whom you ask to speak with their supervisor only to get transferred to a robot that only accepts payments. It is hard to get civil and courteous help and there seems to be imposed barriers to get the help you need. If they make an error- oh well… Their response is always “we cannot change that once it has been entered”- as if there is no way in this digital world to uncheck a box they clicked in error.

Don't care about people at all. Gave me an extra 420 deposit on my bill after being late on my last one. Right before Thanksgiving and Christmas during these hard times for everyone. Had to get a loan to keep lights on with my 2 and 6 year old...

I don’t write many reviews. In fact I think this is my second review ever. A company has to be very bad for me to write a bad review. Duke energy is a real piece of work. My power bill got up to 934 dollars over the summer so I started turning hot water heaters down. I put a clothes line in the yard so we don’t use our dryer anymore. Turned our A/C thermostat up to 78 degrees. We got our next bill. It was 850 then the weather begin to cool off. The next bill was 750 dollars so we did an A/C change out to a high efficiency 18 SEER inverter driven A/C. Well my next bill dropped to 425 dollars then the next bill was 343 dollars. Well between October bill and November we get a letter telling us they are charging us an additional deposit but could not tell me over the phone what that deposit was going to be.

Duke Energy continuously increases your base cost, while shifting your payment due date forward - just a few days per month. In the long run, they are stealing from you. Unfortunately they are a monopoly in my area. A quick Google about duke lawsuits will tell you all you need to know.

God only knows for a two-bedroom apartment, while being on disability, how is my electricity bill over 500$? They don't give any help to those that need it. I try, I do not qualify. On a set income how the hell don't I qualify for help? This country, the greed, I need to stand up and protest... unite, do something...as a human race, we can't keep going on like this.

Duke Energy you need to behold accountable. You send higher bills. Everyone you are stealing. We need some accountability. We need to get rid of you period. You are abusing the system by raising electric bills at a higher cost. Crooked 100%.

We opened a commercial account with Duke Energy in St Petersburg last year and were required to pay a large deposit, with the assurance that it would be refunded after eight months of established, on-time payments. Despite over 14 months of perfect payment history, we never received our deposit back. Instead, Duke Energy demanded an additional deposit without providing any clear explanation or written notice. I spoke with three different representatives, including an account manager, and none were able to show me where their supposed “two-year payment history” or “double the average bill” deposit policy is actually stated. The account manager herself didn’t know where to find these policies on their website, which is unacceptable. When I pointed out that their staff seemed uninformed and incompetent, she became defensive rather than helpful.

Extremely incompetent and unbelievably ignorant agents! I was calling customer service, wasted hours of my time trying to get an answer to a billing issue, but I never did because they have monopoly and they don't care about their customers at all. They need to be reported and punished for what they are doing!

I moved, asked for electric to be cut off 9/5/25. I got a bill for $120.00 for September. When I told them the cut off date was 9/5, they said, they have no record of my call, so I had to pay it even though I did not live there for a month. Duke also knew I moved into my new place that Duke turned on for me. Total scam.

I called the billing department to have them change my due date back because I accidentally hit the wrong due date when you pick your new due date on the app and now they won't do anything about it. They didn't seem to even care and I feel it's very irresponsible and unprofessional of them that cannot be able to literally just change the due date for what the customer needs when it was a typo to begin with. I feel that this was a very simple fix and task for them to do and they refuse to do it and told me I have to wait 12 months before I can change my due date again which is absolutely ridiculous so I do not recommend them to anybody.

The worse electric company I have ever had. Customer service are a bunch of know nothing individuals. Can never get an answer to my question. Duke took an extra $200 from my account. I requested that money be returned since I’m in social security. They were to Zelle it back. Well, that was Sept 25th. It’s Oct 8 and though I’ve called at least 5 times looking for my money, nothing! Not even an email or text providing me with any info.

My electric bill goes up a little bit every single month because Duke Energy is a greedy money hungry company. When I called to ask why my bill keeps increasing despite the fact that nothing has really changed from my end, the response I got was: we suggest you keep your central AC at 78 degrees. I live in Florida. Just another greedy corporation.

This is by far the worst electric company I’ve ever dealt with. The monthly bills are insanely high—around $350—even though I barely use any energy. I live in a small studio, I’m only there at night, and I don’t even have appliances that consume much power. On top of that, they tack on extra municipal fees of $30 and another $5 in administrative charges. Customer service is awful. They don’t provide solutions or clear explanations; they just transfer you from one department to another. I wouldn’t recommend this company—not even if they paid me.

Mortgages have payment options if you need more time to pay. Crazy how Duke Energy has this same tool... Why? Because their rates are stupid high. Matter fact, you have to be high to think this is ok.

Duke Energy has a lot of money to waste on unused Duke Energy vehicles and Duke Energy Customers are paying the price. There has been a Duke Energy car parked in front of ** in a residential area, FL 34209 for over two months and it hasn't moved. Do Duke Energy customers have to pay for parked Duke Energy vehicles that never go anywhere or do anything? This seems like a complete waste of resources and money and burden to customers who already are overpaying for Duke Energy services.

I had a door solicitation visit and the persons stated they were from Duke Energy and needed to talk to the home owner to the home owner when the lady insisted to speak to my wife. I stated that I was not interested and she became agitated and said, "I'm not selling anything." I then stated okay Thank you, which she they comment that my Wife was personable and nice, "I guess opposites attract", I instructed the Lady to get off my property before she got in trouble and then she said "You don't own this house the government does".