Duke Energy of Florida Reviews

The worse electric company I have ever had. Customer service are a bunch of know nothing individuals. Can never get an answer to my question. Duke took an extra $200 from my account. I requested that money be returned since I’m in social security. They were to Zelle it back. Well, that was Sept 25th. It’s Oct 8 and though I’ve called at least 5 times looking for my money, nothing! Not even an email or text providing me with any info.

My electric bill goes up a little bit every single month because Duke Energy is a greedy money hungry company. When I called to ask why my bill keeps increasing despite the fact that nothing has really changed from my end, the response I got was: we suggest you keep your central AC at 78 degrees. I live in Florida. Just another greedy corporation.

This is by far the worst electric company I’ve ever dealt with. The monthly bills are insanely high—around $350—even though I barely use any energy. I live in a small studio, I’m only there at night, and I don’t even have appliances that consume much power. On top of that, they tack on extra municipal fees of $30 and another $5 in administrative charges. Customer service is awful. They don’t provide solutions or clear explanations; they just transfer you from one department to another. I wouldn’t recommend this company—not even if they paid me.

Mortgages have payment options if you need more time to pay. Crazy how Duke Energy has this same tool... Why? Because their rates are stupid high. Matter fact, you have to be high to think this is ok.

Duke Energy has a lot of money to waste on unused Duke Energy vehicles and Duke Energy Customers are paying the price. There has been a Duke Energy car parked in front of ** in a residential area, FL 34209 for over two months and it hasn't moved. Do Duke Energy customers have to pay for parked Duke Energy vehicles that never go anywhere or do anything? This seems like a complete waste of resources and money and burden to customers who already are overpaying for Duke Energy services.

I had a door solicitation visit and the persons stated they were from Duke Energy and needed to talk to the home owner to the home owner when the lady insisted to speak to my wife. I stated that I was not interested and she became agitated and said, "I'm not selling anything." I then stated okay Thank you, which she they comment that my Wife was personable and nice, "I guess opposites attract", I instructed the Lady to get off my property before she got in trouble and then she said "You don't own this house the government does".

I have the Duke Energy home protection plan and lightning knocked out my 70" TV and an overhead light fixture, both of which are supposedly covered by my protection plan. The strike was so severe it blew concrete blocks out of the side of my chimney and tripped 2/3 of my home circuit breakers. Duke Energy sent out an electrician who confirmed the light fixture and TV were not working but said he was not qualified to determine if lightning was the cause. When I contacted Duke Energy again they said I had to take my TV to a repair service to determine the cause of the failure.

It is a struggle trying to get your account caught up. At the last minute I opened my mail and it was a service disconnection notice. As soon as I paid the bill minutes later they disconnected my service. I called Duke and of course it was nothing they could do, and said I might be hit with a deposit request. Of course, this is why it was done. I paid my bill in full. The following month I paid my bill in full. I hardly ever miss paying my bill. I swear the new bills come around so quick that you cannot keep up. The following month I received a cut off notice for $368 and change. I paid $370. I called to verify payment was received assuming I am all good. They said I still have a balance over $800.

Duke Energy is inept, they are just robots repeating the same talking points. Barely speak English, then it's literally the exact words, that is your consumption! My bill in April 17 to May 16 $256.75. My bill May 17 to June 17 $408.48. The temp is set at 80° all day, only goes to 79° at night and that's only the upstairs. There are only two people that reside here, clothes air dry, I rarely use the oven, only stove top cooking, as I am very conservative and save where I can. I prefer to spend my money on necessities and not hand over my check to Duke Energy. The lights are only used when needed. My bill for June 18 to July 17 $360.35. My bill for July 18 to Aug 18 $504.57!!! There is no excuses as nothing has changed.

I dealt with talking electric a lot. They were really good. I had my doubts about Duke electricity but these guys are on top of everything. I guess they must have excellent training. Duke has exceeded my expectations.

Is anyone else extremely disappointed that our state and local reps allowed Duke Energy to raise our rates? To be clear, this is a monopoly that they allowed to raise rates in a community that is already humble and modest. I bet that regardless of political affiliation, this resonates with many of you. I think it’s time that we speak up and be there for each other to share our discontent to both our local and state reps but also to the Duke Monopoly.

Worst electric company in the USA. I have a tiny 1 bedroom apartment and my electric bill is over $200. Highest rates in Florida if not the entire USA. The customer service is horrible, they don't want to fix anything when there's a mistake and I've had it. I will move out of this county just to get rid of Duke Energy.

This company sucks..I. have done my new due diligence in making sure doors, windows, etc. are closed in a consistent basis..For them to tell me my upcoming bill is 615$. It's bullshit! #boycottdukeenergy!.

This is the worse power company I’ve ever had. I live alone and don’t do much and my bill keeps getting higher and higher and they can’t tell me why. I’m at 250+ for upcoming the month. I will avoid living anywhere this company services. I've had OUC and with just 2 people it stayed under $100 and at one point we had 6 people and it didn’t even reach $250. Duke Energy is pathetic and just greedy. People do not move anywhere that has duke energy. They are ripping people off.

Absolutely terrible customer service. Was hung up on 2 times and placed on a 1 hour hold before reaching someone. Only to be told there was basically nothing they could do. My power bill has never been late or missed, and the surges have Absolutely wrecked my AC unit. I have burned 2 capacitors in 3 years because of the power fluctuations. Over $1000 in repairs because of the duke energy grid. Then customer service hangs up after you complain about surges and random outages. Daylight no storms and power will randomly surge and go out. GET OUT OF SAINT PETERSBURG DUKE, YOU ARE A TERRIBLE COMPANY.

Spoke with agent in fraud department at Duke name Luana and she stated that you can get services with Duke at anyone’s address without residing there, even if you don’t know them…. My services were stopped today without my consent and turned down into another person‘s name, even though I called in the week and explained to them that I was gonna pay my bill in a couple of days. Contact the Duke Energy and all they can tell me is that they cannot do anything about it because Anyone can turn on services that anyone’s house, you don’t have to reside there. Don’t understand the situation, but I believe that’s fraud. I believe that you should always have some kind of proof that you reside at that address, so my services was stopped. I’m a single parent of two kids and was turned on in someone else’s name that doesn’t even live in the United States without my consent. Duke Energy sucks.

Let it be heard loud and clear: Duke Energy is the corporate face of modern economic crime. A degenerate enterprise, a multinational parasite disguised as a public utility, whose only mission is to drain every last cent from the defenseless citizen. They don’t sell electricity — they sell despair. While their executives drown in financial cocktails and shareholders swim in obscene dividends, millions are forced to choose between a warm meal and a working lightbulb. This is the energy dictatorship, and Duke Energy is its supreme tyrant.

This is by far the most disappointing utility company I’ve ever dealt with. Not only are the rates outrageously high—most of my bill apparently coming from my AC and, according to them, my refrigerator—but the service is completely unreliable. I live in a 1-bedroom upstairs apartment in Florida, and my monthly bill is $300. Their advice to reduce costs? Keep my AC at 78°F. That’s practically cooking indoors in Florida’s summer heat.

This is the worst company I have ever dealt with in my life! How is it that I’m not even at my one bedroom apartment for the entire summer the air is turned up to 82° and my bill is over $300 a month!! I’ve had people come out and check out making sure I’m not losing any air. My place was well insulated! I couldn’t even switch to a different company because they monopolize the entire area. I swear they were charging me for my neighbor's meter. Finally at move out time I shut off my service with them. They told me I was paid in full. I now have an $80 bill that hit my credit report. bringing me from excellent credit that I have worked my entire life to achieve back down to fair because of them. No letter. No phone call. Nothing!!

I missed one payment. Power cut off in 5 days. Charges fee then this month I get charge a 215.00 deposit. I was in rehab from falling at that time. No notice. Had power with same company for over 60 yrs.

Only giving one star because I have to, otherwise they would get zero! Terrible company! I live in a small one bedroom apartment and they charge me $178.00 a month! This isn’t just because of hurricanes, they have been screwing people for years and getting away with it because they are a regulatory company. Anyone with any kind of power must know how bad they are and they do NOTHING. Meanwhile they continue to $$ take advantage of their customers year after year. They screwed me out of several hundred dollars a few years ago regarding their so called surge protection insurance. Don’t fall for it! They will send you on a wild goose chase and then come up with a completely stupid excuse to not pay for your damaged electronics and there is NOTHING you can do. There is another electric company and their reviews are just as bad.

We just moved to Belleview Fl. While I like being out in the country I am very angry with the power companies and want to use another one. My first bill with Duke Energy was a whopping $893.00. Well I just got my 2nd bill after only 1 month and it is $944.00. I am so angry. I cannot stand them. Who pays almost 2k in 2 months???? I am going to contact anyone who will listen!! They are thieves and need to be stopped! I am writing the governor, he better do something about this horrific company!!! Who can afford to pay that kind of money for power????

Been with Duke for 12 years. Always pay in full up receipt of bill. Didn't get June bill. Got notice they were going to cut off power in ten days. Called them twice and they couldn't explain why they would cancel service Paid in full 4 days late. This month got $5 late payment penalty. On hold for 12 minutes again no explanation on cut off notice and no abatement of penalty. Very poor customer service. Paid in full current bill. No way to treat excellent customer.

They are charging me for days I did not occupy my apartment. Why have a stop service button if it doesn't work? They didn't even take my lease agreement that show proof of days I was at the apartment and not. Spoke to supervisor Brenda. She already had a tone from the beginning and basically told me she couldn't help. -9999999999999/10 review!

I gave them a Credit Card to charge. Last several months I’d get disconnected threat. I’d call. Give it again. Again tell them put on Auto pay. Today I received same and when I called. They said, "We don’t do auto pay with cc. Only checking." They wanted over 200 security payment. None the employees for last 4 months have told me that. Now they want a security payment. And they had a cc on hand to make the payment. It’s ethically wrong in so many ways. I told them, "So you want to penalize me when you had a form of payment." Oh but they’ll take cc over phone. They even had my cc saved.

The deal that the State of Florida made with Duke Energy regarding solar energy over production is about as bad as it gets. Last month I produced 547 kwh more than I consumed yet still received a $30+ electric bill. To make matters worse, the overage does not "bank"! So Duke is retailing energy that I put into the grid and giving me nothing!!! How is this even legal? Despicable corporate greed! Class Action Lawsuit time!

I tried to call this company to find out why after we changed ALL the windows we have a much higher bill than the same period last year. I spent 40 min on the phone listening to their music. Finally some guy picked up the phone and told me that he doesn't know anything. They are busy. I asked him to to get me to their supervisor. Maybe he /she knowns anything. The agent said fine and switched me to an automatic payments. So this company can do anything and there is absolutely NO responsibility. No, I don't recommend THIS company.

Rip off. I'm hardly home don't use my electric as much. Like the insurance company they go up on price and give no reason. They are criminals. This is extortion at its finest. The whole Poinciana complains about these pos company and we can't do nothing.

Duke Energy contracted a company F&H to replace an underground cable to one of my neighbors across the street. The contractor was there for 1 week the 1st time and 3 days the 2nd week. They made a complete mess in my front yard, cracked my driveway and to top it off they broke the water meter and damaged both the county line and my line. When I called Duke they told me they contracted claims to a 3rd party company and I needed to contact them.

The worst electric company, if you are not locked into a monopoly zone go elsewhere. Rated continue to go up yearly, just had a $59 hike in my bill, the claim is always to "fix infrastructure" but they never fix anything, power goes out a minimum of once a week in perfect weather. I used to live in the North with snow, blizzards, ice on the lines and had less power outages. To me it also seems a strange coincidence that when the power went out it just went off, then they started selling appliance insurance in case of surges, since then each power outage is close to ten surges then off, just seems a very convenient coincidence.

Duke Energy is by far one of the worst companies to do business with. I cannot wait for the day that utilities go back to being public so these crooked companies are out of business. They offer a very lackluster and unreliable service that constantly is going down. Your company's lazy and when you call for tree trimming because the trees are over their lines. You have to make a complaint with the Better Business Bureau just for them to take action. These companies are garbage and put out a garbage product and need to be taken back by the General Public.

I lived in South Florida for years and never had such an high electric bill with FPL. I move to Orlando Fl. It doubled with Duke Energy. Governor DeSantis needs to look into Duke energy. What an absolute rip off. And not allowed to use any other company for my electric. Ask me it’s a big ole Scam With Duke Energy!!

Duke used to be a decent company, they would work with you when you have problems paying, they not only don't do that any more. But for people that already have a hard time paying, they gave us a second deposit of $200!!! How can these people get away with this. Obviously we have trouble paying so you're gonna make it harder?? We need our power, so we will pay, it may be late but we always pay, so why are you going to punish those who are less fortunate?? You should be ashamed of yourselves and company!

I've been a Duke customer for years multiple homes at the same time and I was out of town didn't receive a bill and they shut my power off after only 9 days past due. I had pets in the house, stuff in the fridge and it was only $161 past due. Seems awful excessive for only 9 days past due and $161.00.

Duke energy is the worst ever. I paid my bill on time. As always they are saying that they didn't get my payment. I can't understand. The second customer service representative still was of no help. My bank statement clearly shows that a payment was made and now Duke energy wants me to prove that the payment was made because their system is not working correctly. Duke energy you need to go away. Let somebody else take Florida over. Your customer service is absolutely garbage.

If you are looking at purchasing a home please do your homework. If you are not in the 1% then Duke is not for you. Your bills will be 40% higher than if you are in ANY other electric company. My neighbor right across the street is FPL. SAME house layout. His family of 5 has a $220 electric bill consistently. My family of 3 is near $400.00 every month. Please calculate that into your cost analysis of bills when you are looking to purchase a home. AVOID DUKE!!

I rented an apartment in Pinellas Park, Florida, for five years before relocating to my home state. Throughout my time there, I always paid my Duke Energy bills on time, though the charges often seemed higher than expected. For a household of just two people who rarely cooked, watched TV, or used many electronic devices, the bills sometimes felt excessive almost as if I was paying for someone else’s usage.

My mom passed away. She was the only one living in her house. Notified Duke Energy the morning her autopay was due by phone. My mom's bank accounts were frozen due to death. So autopay would be rejected. Was told, no problem. No need to pay it over the phone. Wait till the final bill comes in. Pay it all then. Electric won't be turned off. Next thing I get an email saying bill came back unpaid. $30 charge. Called to get it removed. Explained everything. Was told it wasn't my account. They wouldn't remove it. Terrible customer service. Can't wait to bid them farewell.

What a terrible company. But it makes sense when you look at their Rating of 1.6/5.0 as I write this. Our 60-year-old family member was in hospital for a triple bypass and was told by customer service not to worry, that her power would not be cut while in hospital and that she could call back and make a payment arrangement when she got home. Well, they sent her another disconnect notice while in the hospital (which she didn't get 'because' she was in the hospital and disconnected it anyway). When we called and asked what happened, they would not put the promised payment arrangement in place because the power was not cut and she was ineligible. Situation: 60 year old triple bypass surgery patient in the dark with no power to monitor and track important vitals. All managers said the same thing. No payment arrangement. You can do much better with 'any' other provider. Shame.

I had two people renting rooms from me. They broke into my business at a different location, they lied and had me removed from the home under a restraining order, and then they used my identity after stealing my birth certificate and passport to cancel the power turning off in my name with Duke Energy. I filed a police report and FTC report on the incident. Duke Energy refused to place the power in my new roommate's name actually turned the power off. My new roommate has two small children. Duke Energy would not turn the power back on unless I paid them the whole $847.30. I am 62 years of age and currently disabled.