Duke Energy of Florida Reviews

Duke Energy is operating on unfair basis in the last two months they have tried to revamp their app which left the customers scrambling to pay their bills and if you were a customer that received a paper bill they voluntarily have taking you off that list so if you don't have an app if you don't have a digital access you can't pay your bill without calling. Duke is getting ridiculous with their rates and how they're treating their customers.

A few months ago, I was alerted by Duke Energy that my iPhone is too old for the software they use, so now I have to go through their automated system, which is terrible. How is that even legal for the elitists at Duke Energy to make us buy new phones? And if I could use another power company, I certainly would, but I don’t know of any other choices. Fix your software, so an iPhone X can still use your Duke Energy app. Do you guys get a kickback from Apple?

I thought FPL was bad, I have never seen a company be allowed to raise rates so arbitrarily with ZERO voting power by the tax-payer resident. Shame on Duke, shame on boards that approve these price hikes, shame on monopolies! I'm over it, raise the cost of living in Saint Petersburg, FL!!!!

Duke Energy just wants to take money from people. I had a high bill and I decided to do a payment plan. When I did a payment plan with them I paid extra thinking that money will be deducted from my bill the next month. Well now they added on that monthly installment plan to my next bill basically saying that the system forgot to add it onto the bill I previously paid for. Duke Energy you are ridiculous and you do not care for your customers. When I called customer service they just wanted to break everything down explaining the system is the one who did it. They didn’t care to help at all or give me something in return for the system error.

They are charging an extra deposit for absolutely no reason. My bill is always paid on time and I paid a deposit 3 yrs ago when starting my service. My bill is very unpredictable even when using the same amount of energy.

No power for days and days. No respect to people, I have pets and old people living there house is this ridiculous. No accept this, when I call no answer, no respect, only excuses. Nobody do something. Unacceptable.

Completely greedy company. Worst company on the planet. How they can randomly charge people fees because of storms that are out of anyone's control, while also keeping energy costs extremely high is evil.

I can't stand Duke Energy. I wish we had smaller utility companies for cities and towns. They are expensive and they don't help you on late fees meaning I have been a forced customer clearly because they are the utility company but they disconnected my auto pay and then I was receiving late fees and I had to pay them. I am not happy with their payment system due to the fact I am a customer of many years with wonderful credit and they don't try to help out whatsoever

Duke is a very frustrating company. They tend to leave you on lengthy hold times and hold you hostage as you get passed on to another department whom you ask to speak with their supervisor only to get transferred to a robot that only accepts payments. It is hard to get civil and courteous help and there seems to be imposed barriers to get the help you need. If they make an error- oh well… Their response is always “we cannot change that once it has been entered”- as if there is no way in this digital world to uncheck a box they clicked in error.

Don't care about people at all. Gave me an extra 420 deposit on my bill after being late on my last one. Right before Thanksgiving and Christmas during these hard times for everyone. Had to get a loan to keep lights on with my 2 and 6 year old...

I don’t write many reviews. In fact I think this is my second review ever. A company has to be very bad for me to write a bad review. Duke energy is a real piece of work. My power bill got up to 934 dollars over the summer so I started turning hot water heaters down. I put a clothes line in the yard so we don’t use our dryer anymore. Turned our A/C thermostat up to 78 degrees. We got our next bill. It was 850 then the weather begin to cool off. The next bill was 750 dollars so we did an A/C change out to a high efficiency 18 SEER inverter driven A/C. Well my next bill dropped to 425 dollars then the next bill was 343 dollars. Well between October bill and November we get a letter telling us they are charging us an additional deposit but could not tell me over the phone what that deposit was going to be.

Duke Energy continuously increases your base cost, while shifting your payment due date forward - just a few days per month. In the long run, they are stealing from you. Unfortunately they are a monopoly in my area. A quick Google about duke lawsuits will tell you all you need to know.

God only knows for a two-bedroom apartment, while being on disability, how is my electricity bill over 500$? They don't give any help to those that need it. I try, I do not qualify. On a set income how the hell don't I qualify for help? This country, the greed, I need to stand up and protest... unite, do something...as a human race, we can't keep going on like this.

Duke Energy you need to behold accountable. You send higher bills. Everyone you are stealing. We need some accountability. We need to get rid of you period. You are abusing the system by raising electric bills at a higher cost. Crooked 100%.

We opened a commercial account with Duke Energy in St Petersburg last year and were required to pay a large deposit, with the assurance that it would be refunded after eight months of established, on-time payments. Despite over 14 months of perfect payment history, we never received our deposit back. Instead, Duke Energy demanded an additional deposit without providing any clear explanation or written notice. I spoke with three different representatives, including an account manager, and none were able to show me where their supposed “two-year payment history” or “double the average bill” deposit policy is actually stated. The account manager herself didn’t know where to find these policies on their website, which is unacceptable. When I pointed out that their staff seemed uninformed and incompetent, she became defensive rather than helpful.

Extremely incompetent and unbelievably ignorant agents! I was calling customer service, wasted hours of my time trying to get an answer to a billing issue, but I never did because they have monopoly and they don't care about their customers at all. They need to be reported and punished for what they are doing!

I moved, asked for electric to be cut off 9/5/25. I got a bill for $120.00 for September. When I told them the cut off date was 9/5, they said, they have no record of my call, so I had to pay it even though I did not live there for a month. Duke also knew I moved into my new place that Duke turned on for me. Total scam.

I called the billing department to have them change my due date back because I accidentally hit the wrong due date when you pick your new due date on the app and now they won't do anything about it. They didn't seem to even care and I feel it's very irresponsible and unprofessional of them that cannot be able to literally just change the due date for what the customer needs when it was a typo to begin with. I feel that this was a very simple fix and task for them to do and they refuse to do it and told me I have to wait 12 months before I can change my due date again which is absolutely ridiculous so I do not recommend them to anybody.

The worse electric company I have ever had. Customer service are a bunch of know nothing individuals. Can never get an answer to my question. Duke took an extra $200 from my account. I requested that money be returned since I’m in social security. They were to Zelle it back. Well, that was Sept 25th. It’s Oct 8 and though I’ve called at least 5 times looking for my money, nothing! Not even an email or text providing me with any info.

My electric bill goes up a little bit every single month because Duke Energy is a greedy money hungry company. When I called to ask why my bill keeps increasing despite the fact that nothing has really changed from my end, the response I got was: we suggest you keep your central AC at 78 degrees. I live in Florida. Just another greedy corporation.

This is by far the worst electric company I’ve ever dealt with. The monthly bills are insanely high—around $350—even though I barely use any energy. I live in a small studio, I’m only there at night, and I don’t even have appliances that consume much power. On top of that, they tack on extra municipal fees of $30 and another $5 in administrative charges. Customer service is awful. They don’t provide solutions or clear explanations; they just transfer you from one department to another. I wouldn’t recommend this company—not even if they paid me.

Mortgages have payment options if you need more time to pay. Crazy how Duke Energy has this same tool... Why? Because their rates are stupid high. Matter fact, you have to be high to think this is ok.

Duke Energy has a lot of money to waste on unused Duke Energy vehicles and Duke Energy Customers are paying the price. There has been a Duke Energy car parked in front of ** in a residential area, FL 34209 for over two months and it hasn't moved. Do Duke Energy customers have to pay for parked Duke Energy vehicles that never go anywhere or do anything? This seems like a complete waste of resources and money and burden to customers who already are overpaying for Duke Energy services.

I had a door solicitation visit and the persons stated they were from Duke Energy and needed to talk to the home owner to the home owner when the lady insisted to speak to my wife. I stated that I was not interested and she became agitated and said, "I'm not selling anything." I then stated okay Thank you, which she they comment that my Wife was personable and nice, "I guess opposites attract", I instructed the Lady to get off my property before she got in trouble and then she said "You don't own this house the government does".

I have the Duke Energy home protection plan and lightning knocked out my 70" TV and an overhead light fixture, both of which are supposedly covered by my protection plan. The strike was so severe it blew concrete blocks out of the side of my chimney and tripped 2/3 of my home circuit breakers. Duke Energy sent out an electrician who confirmed the light fixture and TV were not working but said he was not qualified to determine if lightning was the cause. When I contacted Duke Energy again they said I had to take my TV to a repair service to determine the cause of the failure.

It is a struggle trying to get your account caught up. At the last minute I opened my mail and it was a service disconnection notice. As soon as I paid the bill minutes later they disconnected my service. I called Duke and of course it was nothing they could do, and said I might be hit with a deposit request. Of course, this is why it was done. I paid my bill in full. The following month I paid my bill in full. I hardly ever miss paying my bill. I swear the new bills come around so quick that you cannot keep up. The following month I received a cut off notice for $368 and change. I paid $370. I called to verify payment was received assuming I am all good. They said I still have a balance over $800.

Duke Energy is inept, they are just robots repeating the same talking points. Barely speak English, then it's literally the exact words, that is your consumption! My bill in April 17 to May 16 $256.75. My bill May 17 to June 17 $408.48. The temp is set at 80° all day, only goes to 79° at night and that's only the upstairs. There are only two people that reside here, clothes air dry, I rarely use the oven, only stove top cooking, as I am very conservative and save where I can. I prefer to spend my money on necessities and not hand over my check to Duke Energy. The lights are only used when needed. My bill for June 18 to July 17 $360.35. My bill for July 18 to Aug 18 $504.57!!! There is no excuses as nothing has changed.

I dealt with talking electric a lot. They were really good. I had my doubts about Duke electricity but these guys are on top of everything. I guess they must have excellent training. Duke has exceeded my expectations.

Is anyone else extremely disappointed that our state and local reps allowed Duke Energy to raise our rates? To be clear, this is a monopoly that they allowed to raise rates in a community that is already humble and modest. I bet that regardless of political affiliation, this resonates with many of you. I think it’s time that we speak up and be there for each other to share our discontent to both our local and state reps but also to the Duke Monopoly.

Worst electric company in the USA. I have a tiny 1 bedroom apartment and my electric bill is over $200. Highest rates in Florida if not the entire USA. The customer service is horrible, they don't want to fix anything when there's a mistake and I've had it. I will move out of this county just to get rid of Duke Energy.