Duke Energy of Florida Reviews

My boyfriend and I just moved to a new apartment in FL this past June. Everything has been great until we realized that our electric bill was outrageously high. The apartment office said that Duke had raised their prices and will continue raising them as of September 2023. We have our apt. set at 73 yet it's 78 in here. We live in FLORIDA! It's HOT. We figured something was wrong with our AC until we found out its happening to everyone in the area. Duke Energy just wants your money. They don’t care if you have heat stroke. If you can choose another provider I highly recommend doing so. If I could give this -10 stars I would.

You have never seen price gouging like this. Duke Energy spikes the price of your utilities whenever they feel like it, and since they have a monopoly in parts of Florida there is nothing you can do about it.

After living where Florida Power & Light serviced the counties, I moved to Highlands County, FL in Oct. 2022 where the only choice is Duke Energy. From my very 1st bill, which was shocking considering I didn't physically move until a month later, I've had to dance with this highly lucrative, profit-driven, "screw the customer" company. It is abundantly clear they don't have the first iota of concern for the very customers that keep them in business. I know we would all stage a coup if we could! GET THIS MONEY-HUNGRY COMPANY OUT OF FLORIDA and keep FP&L throughout our state!

Half of their charging stations do not work, or make you download ** unreliable apps. They either take 60 hours or are 60 miles away. Have fun running out of charge in the 100 degree Florida heat, because that is what you will get with Duke Energy.

I made a request to Duke Energy to disconnect the main line and reconnect it in the new place 20fts where the main breaker and the meter were relocated. Duke Energy charged me $4800.00 to make the change. I accepted and paid. I had no other option, after I paid they asked for 2 weeks to process the payment, which is ridiculous, after two weeks I called and was informed that Duke Energy would have to obtain a permit to perform the service, they scheduled to come make the change for 07/24/2023, I was informed that they still do not have the permit and do not know when they will install the new main line. MORE THAN 70 DAYS HAVE PASSED, A SHAME, A TOTAL DISREGARD WITH THE CONSUMER, IF I HAD AN OPTION I WOULD ADVISE THIS COMPANY TO PLANT POTATOES.

Duke told me that they're doing underground wiring on my neighborhood. That they needed to place a small 5 by 7 inches in front of my property. It will help the neighborhood. I go to work and I have a transformer without my permission. Duke only cares about profits not their customers. Duke Energy are crooks. Don't believe anything Duke tells you.

You have no choice where to get your electricity. You have to pay whatever they say. They won't answer your questions. Don't like it? They will just shut off your power. Duke Energy is the Electric Mafia.

We were not given notice that our power, during an extreme heat advisory, would be turn off. Had we known we could have planned for this huge inconvenience. I'm a senior on disability and cannot take this heat! This is cruel and could have been done at night when we're sleeping and it's cooler. Shame on Duke Energy and Spectrum. Which I do not have Spectrum but have to suffer because of them.

Ok I’m 66, I’ve owned many homes in Florida. Now I’m renting a small apartment. I turned OFF my hot water heater, & water cooler two months ago. I keep AC at 75 during day. TV not on until 4pm. No dishwasher use. But my bill is ESCALATING. They are cheating. If I call I get a marginally trained young person who couldn’t determine watts from applesauce. There is no help. I’m livid. They just cheat. They are forever trying to sell you things. On their tips and tricks they suggest randomly giving water heater a power down & less AC. WELL MY HOTWATER HEATER IS OFF!!!! For some perspective I owned a condo in Miami for over a decade, had FPL & my bill for a little less square footage was $65 monthly. I’m way over $100 with no hot water heater, water cooler machine or dishwasher ever running.

I have excellent credit and they have the gall to charge me $180 to use them that I have to pay in 2 installments. Had FPL for years and always paid on time before bill was even due. Never had to pay a fee like that. I dislike this so called company intensely, their customer service (if you can call it that) is beyond lackluster, their billing procedures are horrible (can't even get a monthly paper bill in the mail), customer service reps that I dealt with exemplify what not to be and and overall they suck.

What experience? They came out. They said no and left. Haven’t heard from Duke. No show no call. You shouldn’t send linemen out with a boom truck to do underground lines. They don’t even have shovels. Said engineering would have to come out. Hello still waiting.

Had a small amount of rain and service has been out for 6 hours. This is the second time in two weeks. The first time we literally had a few drops of rain. They should not be in this business. Oh, I wish we had TECO. Total incompetence.

I recently called about a return of payment on my account, apparently I accidently chose the wrong account and they decided to not only return the payment, shut off service but then email me saying they are going to charge a 30 dollar fee. I called to rectify this simple mistake but their hands are tied and are unable to do anything apparently. Might as well have an A.I. if that is the kind of service you provide for struggling families.

Here are the Issues. DUKE-ENERGY charges a Minimum Usage FEE. Which means if you have solar panels and do not use enough DUKE provided Power, they will add an Additional "minimum usage fee" which equates to the difference from what is charged to you to make the amount at LEAST $30. DUKE-ENERGY and potentially OTHERS Require that you have a "GENERAL LIABILITY" Insurance Policy on your House. Which costs at least $700+ a year for a policy, which they REQUIRE. (If you do not get the policy, they will shut off your SOLAR and make them worthless...and then charge you normal power costs.) Duke-Energy and anyone who is pushing Solar Panels are feeding the problem. Your house does NOT add any value for having Solar Panels, when selling your house, a buyer will run into all kinds of issues getting homeowners insurance, and then trying to get a General Liability Policy.

Their billing is deceptive. My actual usage is around 150 a month, never over 200, for two years, but with their quarterly "budget" plan, my bill is now 270. I never check until now and never signed up!

I started an account with Duke Energy Florida in May 2021 and paid $500 as deposit. I paid the money through my visa card. In January 2022 the service stopped and I requested the deposit to be returned. I waited 2 months for the deposit to be returned checking my visa card account each month. There was no refund. It has been a year now and I haven't received my deposit. I called the customer service 5-6 time over this period of time, spending many hours making the calls and waiting for the agent. The answers I received are the following:

I have been a Duke customer for 14 years now - SO they have gotten more than $50,000 from me. I added solar to my home and now they implement a $30 minimum bill saying, "this is to make it fair for all customers." What a crock. This minimum bill was created to directly discourage Solar installations... in "the sunshine state"! And don't be fooled by their "CLEAN ENERGY CONNECTION" program aka CEC. These solar farms they boast are not built on wastelands, they are built in places where there is ecosystems. They are now shading an area that hasn't been shaded and creating a "carbon footprint."

My Bill has been around 200$ for years with budget billing. Now it is 300$ and they offer No explanation other than I am using more energy. I am the only one in my house and nothing has changed other than my bill going up. I asked if they would check my meter, they said, "No, it is not a mechanical issue." How can they have a monopoly in Florida? I am retired on a budget and cannot afford a increase in my bill. Is there No other avenue other than paying the bill?

I came home after hurricane Ian came through, flooded my house. My belongings that were close to the floor were Destroyed. My life was consumed with Insurance companies, fema, what to do with all my property that was destroyed, what to do with my home, finding a hotel to stay in, trying to find a car. It was a horrible adventure I would rather not live again, the moral of this story is I called Duke Energy about 30 days too late for them to help me. They said because I didn't call right away they were not Going to help me with the $37 they're charging me when I could no longer live there and no one was there running any power. I want everyone to know this is a company with no heart. They don't care about the little people who have been in danger and hurt like me.

I would honestly give it 0 stars if I could. Due to Hurricane Ian we've been out of power since Wednesday, it is now Sunday and they haven't done anything at all! My poor animals are hot and miserable as are the rest of us. They've been changing dates of when our power is supposed to be back on, yet they keep delaying.

I had an account with Duke Energy for sometimes, on and off, due to the fact that I was a residential customer first then as a landlord. Today, I got a bill from Duke Energy Florida for about 10 days of service between tenants and wanted to pay it off online. First, the email sent the bill as an attachment and asked me to open it with my account number as password (the account number was clear text on the email, you kidding me, that's your security measure?). Okay, I entered the account number as prompted, but not, it said it was invalid password. So the bill could not be opened.

Duke Energy gross profit for the twelve months ending June 30, 2022 was $18.800B!!! Read that again. Every month I receive a disconnect notice, added to text messaging for the pending shut off date. I call this fear mongering, when in fact it seems to me that Duke Energy is gouging it's customers with double digit increases. When an energy bill doubles within a year, there is great cause for concern. Duke Energy has done a very good job for justifying the reasons why these increases that are passed on to the customer are needed. I call **, and a good job for snowing everyone through their pr campaign. Their website encourages customers to seek outside help through other agencies to help pay the bill - this in itself raises all kinds of red flags ... While Duke's profits are in the billions. This business practice deserves a class action suit, this is a monopoly that needs government intervention at the very least.

We have been a customer of Duke Energy for years. Our power flickers which is very harmful to our appliances and electronics. This happens regularly - several times a day is not unusual. We have another power outage today for a few hours. This happens every 3 to 4 weeks on a regular basis. The service is, in other words, quite terrible.

I bought my house in Nov2021 from a previous owner where solar panels and system is installed from 2017. After home is closed, spoke to Duke on phone about account transfer and they said since I am new owner of house credits on solar won’t be transferred and I have to build them over the years again, I found this okay then I asked how do I build, was said they build from now and all I had to do was account transfer and was said initial months would be billed as I will have 0 credits.

Snowbird in Florida for the last 20 years so I shut my power of when I leave Florida but now I have to pay 30.00 per month as a minimum charge. Totally abusive but I have no choice. They really don't care about their customers. They have total control over us... Very abusive attitude... They had a seasonal rate before but now it's pay whether you use it or not...How can they justify 30/month?

We called to start our new electric service. We wanted to put in my wife's name and she speaks English well but when person on phone heard my wife she insisted on using an interpreter and ignored our questions and would not let me her husband who will also be on the account talk for her even though she gave her permission to talk to me. Duke needs to hire people who are not aggressive but are patient and kind.

I NEVER go on sites and complain about service but this is getting ridiculous. They constantly have their equipment go “offline” and our community suffers. I work from home and having to rely on a company with the amount of problems they have is unacceptable. If I could give them 0 stars I would. The lack of efficiency and effort put in to get repairs done is a timely manner is also very alarming. I have gone hours without power and I don’t live in the middle of nowhere!!! If you move to Florida, be careful what area you live in. I am luckily moving to a different county soon and will have a different Electric Company.

I can't help but be outraged that Duke Energy has found a way to nullify my investment in clean energy. Not even a year after having my panels installed this "minimum fee" of $30 regardless of how much power you produce shows up. This is pure greed and should be a crime being that they are the only option.

The people are not trained. They always give you the wrong info. Very sad we have to deal with them, people are knocking mine door claiming they work with Duke Energy, I try to get license plates but they always waking, file a complaint, but nobody stops all the scammers.

I set up a service, never received the paper bill. Was set up on their new pilot online communication program which failed as I never received a bill. I only received some marketing communication. They never sent me a bill and I closed the account as it was a rental unit and the tenant took the account over. Next thing I know there is a creditor and my information was posted as a negative on my credit. Duke never did anything to correct this. I spoke to several people and they say they will get back and escalate it and they never do. I just spoke with someone named Ashley and she was so rude and put me on hold on purpose just to annoy me.