Duke Energy of Florida Reviews

My bill is getting increasingly higher. I am the only income at the moment; my mom (who is 84 and recently had a stroke) lives with me and I just need 5 days to pay my bill. I am doing the best I can, but times are tough and this Corp has no regard for life... No mercy.

For the past two months, they have shut off my electricity while I was in the house working. Admittedly, they did send a notice warning me that I was late and they would cut off my electricity in ten days. By the time the notice arrived, I was down to six days. On both occasions, I thought I had paid it, so I didn't respond. I could not believe that they did not send a second notice or at least give me a phone call. If the employee who shut down my electricity had simply knocked on my door and told me she was about to shut it off, I would have paid right then and there. Instead, as soon as the electricity went off, I had to pay the bill plus a $40 reconnect fee and wait six to eight hours without electricity.

I made several changes in my home to improve energy; bills go up and down depending on the seasons. However, they don't seem to be low enough and in some cases are higher than the year before I made the changes. I have two concerns. I recently heard that Progress Energy was making donations to the campaign for the Governor, and now they are changing their name to Duke Energy. Who pays for this? Consumers. Certainly we will pay for campaign money, and administrative costs for business changes usually do too.

I signed up for E-bill and must have put the wrong account number for my bank. I got a letter 10 days later saying that they tried to deposit my check twice and the account number was good and then they charged me a $60 fee. The bill was on $118. When calling their customer service (which is very poor), they said there was nothing they could do. I have been with Progress Energy for almost 25 years and always paid my bill on time. This is how they treat people just because they can and know that I can't just go to another electric company.

I unfortunately closed my account at a bank that had auto payment being deducted for Progress Energy. I did contact Progress Energy, gave them new account info, and offered to give them a credit card for the payment. They said too late and nothing could be done. Although the first person I spoke with did say that because I had been with them 10 years and had a perfect record, they wouldn't cancel auto billing. Well, I kept calling until I found one senior associate who said she would take care of any fees if it came to that. Well, they cancelled auto billing and added a $30 returned item charge. I couldn't reach the girl who said she would take care of it (although I had her extension), but they said they would ask for her response since she didn't leave any file notes and they didn't care about anything but account payment and the $30.

About three weeks ago, my dad who is 74 years of age was working in the backyard. He saw sparks coming from the power lines. Shortly after, he called Progress Energy to notify them of the situation. Eventually, they came out to survey the situation. Well, at the top of the pole, it was split and hanging down. It has been noted that the neighbor behind my dad's house had already reported the same thing taking place from time to time. From there, they believe that they disconnected the lines and ran the lines from my dad's house to the neighbor's lines and were supposedly coming back out to fix the pole. At that point, my dad's garage door was no longer working and the freezer in his garage also went out.

I'm tired of terrible customer service. I have no resolution to problems, no escalation, no payment options that don't cost $4.95. Customer service doesn't even mention payment by check. They direct you to all of the means that cost to pay your bill. Progress Energy supervisor/operator ** was ill-equipped to answer any questions, and he said he was a supervisor! Idiocracy and mediocrity are the new normal. I'm filing complaints with every institution I am able including Florida State Attorney General's office.

There seems to be nowhere anyone can turn regarding complaints about Progress Energy. It has gotten to a point where Progress Energy calls all the shots and continuously puts the quality of people's lives in jeopardy. When will something be done to get to the bottom of it all and wipe out the negative effects this heartless corporation continuously imposes? Everyone just keeps quiet and lets this company take advantage. Are there any lawyers out there worth what they claim they are?

I paid my bill with Progress Energy's e-Bill option online. I entered my bank institution's routing number and my account number. The account had plenty of funds to cover the bill, which was why this particular account was used. For some reason or another, Progress Energy's online processing system did not complete the transaction. They were unable to provide me with the information that I entered so I could compare facts. In addition, Progress Energy sent me a notification that my check was returned due to insufficient funds and added a $30 charge because of this incident.

My daughter has just moved to FL for college. I am paying the bill online. She received a notice that her bill was due on the 31st. Of course, she forgot to remind me; however, I planned on paying it, not thinking that they would shut it off in 10 days of being overdue! That is just absurd! I have been utilizing energy companies for many years and never have they just turned the power off without a warning! And then they tell me they have to get a technician there to turn it on! Bull! Are they that far behind in technology that they can't switch it on as quickly as they switch it off? And then they charge $40. Argh! I am switching companies!

This company is ruthless. They had me out of power for an entire day, which resulted in 3 weeks of piggybacking off our neighbor's electricity in the middle of hurricane season. This also fell during the time of my wedding. And, it was followed by poor typing skills when updating our banking information (their fault) which is now causing us to pay in cash. It's very inconvenient, and it has to be done for 12 months now. I wish there was another option than dealing with this company!

Progress shouldn't be allowed to monopolize the central Florida area. They have no regard or concern for their customers because they don't have to. They can get away with being rude without worry that we will bring our business elsewhere.

Due to an unexpected medical emergency, I was disabled and unable to pay my bill for 3 months (I have not received my first disability check yet, so income is very limited). My husband made a partial payment on the past due balance and promised that the balance will be paid in full by the end of next month. My power was shut off despite the fact that I've been a paying customer for 9 years. The “customer service” reps were unconcerned with my situation and refused to reinstate the power even though I have never had payment issues before.

This company is horrendous. How in the heck are they still allowed to legally do business? I found out I had a Final Bill that went unpaid because they didn't feel like trying to contact me. So, it went into collections and sat for 5 years. Now that it's finally paid, they still refuse to have the collections agency remove the note from my credit report. It's like they want to spite people and show them that if you make a mistake, they will make you pay dearly. What a terrible way to do business.

I was accused of stealing electricity and tampering with the meter. Are you serious? I'm a 29-yr-old disabled honest tax paying citizen! I had no power; they shut it off on a holiday weekend plus want another deposit plus fees for unauthorized usage and investigative charges.

I set my account to be closed because I was moving. I received an email saying to not pay my final bill and that it would come out of my deposit. I received a late fine, because I was told that was not my final bill and another would be coming later. It is only $5, but I have had so many problems with Progress Energy. I wish I would never have to deal with them again.

My power was shut off on 10/19/12 because my bill was past due (long story). Anyway, Progress Energy has now informed me that I owe $209.32 in fees due to unauthorized use. When I further inquired, Progress Energy told me that they actually cut my power off on 10/10/12, came back for a visit on 10/19/02 and observed that lights were in use and that my meter had been tampered with. This is an absolute lie! For one, I am a single mother with a 6 years old. I know nothing about rigging power or tampering with meters. In fact, I live in a large apartment complex and don't even know where the damn meter is for my building.

We sent a check beginning of October to make sure it was there on time. We then received a letter after the due date that if we didn't pay in 2 days, we would be disconnected. So we paid online with the $4.00 fee and called our bank to stop the check. They did and when Progress Energy sent the check in, USAA told them it was a stopped check. They then charged us $30.00 for a check we had stopped, thinking they never received it. We always pay on time, never have missed and because they were going to disconnect us and obviously we thought the check was lost, we are now being charged $30.00. Thanks for nothing Progress Energy. I will be looking for a new place if there is one around.

I have been dealing with Progress Energy for about 8 years now since moving to Florida. We recently moved into a different house on the same street. The floor plan is the same and we brought all of our appliances. Prior to moving in, we installed insulating window film which should block up to 70% of sun. However, our bill has increased considerably our house is 1,600 sq. ft. And our bills through the summer have been $450 per month during the day I put the A/C up to 80 at night on 77. I wash laundry once each night and run my dishwasher once each night. I try to hang up washing to dry and keep lights to a minimum. I barely ever open the blinds and yet a quarter of my income is being taken up with this one bill. Their prices are so unfair - how are families supposed to survive?

I am moving to this new address from out of state, and the deposit is 600 dollars because the people that lived there before ran their bill to the ground and owe money. They also tampered with the electric. The people that lived there before were evicted, because they had 8 people living in a 2-bedroom apartment. It's only me and my two boys. Why is that fair to charge the innocent 600 dollars? Is there any way to fight that? And why isn't there another company that we can choose from in Clearwater, FL. This is ridiculous. I am very disappointed with this whole system. Does anyone have any suggestions?

I had power turned on in May 2012. I was told by Hagis **, Medical Essential Program, that the previous owner had an outstanding bill of over $7000. She better not live there with me. She doesn't. I paid my $845 deposit and my bills until Sept.12. When we found that, Hagis ** said, "We investigated, she still lives there." He took all of my money but on the previous owner's bill and then sent her a new bill. After quite a few phone calls to him, he never once returned my call. My power got turned off on Oct. 15. I have called about 50 times asking for proof of their investigation. They say they can't give it. I asked why Hagis was allowed the steal my money. I got told he had every right. I am still waiting today for him, his supervisor and about 9 other supervisors to call me and they never do.

I am a second time user of Progress Energy and I have an outrageous deposit of $345. I am being told that this deposit is based on the previous tenants’ 2-month average. The previous tenants trashed this house, ran their electric bill into the ground, and then never paid. I am actually paying for previous tenants’ inability to save energy! My first time use of their company, I never missed a payment. In this recession, this is ridiculous and abuse of a monopoly company. If I had a choice, I wouldn't use this company.

My energy bill continues to increase each month. I have not increased my usage, and in fact I have been cutting back and monitoring my usage. But somehow my bill continues to go up. In August 2011, my bill was $220 and in August 2012 it's $470. I am tired of these games. I can no longer afford this energy bill. Is there an alternative energy company I can go to or am I stuck with these crooks at Progress Energy?

I made a mistake when making my payment to Progress Energy. I typed 120 instead of 220. It’s an honest mistake. I have been late 2 or 3 times in the past 4 years - times were tough for a while. I have been on time for over a year now and instead of calling or emailing to let me know that my bill was not paid in full, they cut my power. I was in the midst of typing an email and power goes off at 9:30 AM. I called PE, paid the rest and my money is in their hands by 9:38 AM. They tell me someone will be out by the end of the day. Last time this happened, this took one hour. I sat with no power until 6:45 PM. When I called throughout the day, I spoke with 2 supervisors around 3 PM and 5 PM and they told me the same thing. It will be turned on my midnight, to which I said, “Isn't timely service of any consequence to your company?”

I have to pay an extra $4.95 just to pay my bill and their payment system keeps screwing up and not charging my bank. Then they claim that the bank took back the payment but our bank said they never charged payment. They then charge me a reconnection fee and late fees even though I make alternative payments before the date they specified. They keep doing this to us. They are just trying to swindle us out for more money and there is nothing we can do about it. How is this not criminal?

After reading reports online, I am pretty sure I am not alone in getting taken to the cleaners by Progress Energy. This is my story. I am on a fixed income, and it does not have to leave room for unexpected expenses. I was doing pretty good. I thought of keeping the bill within 100 to 200-dollar range, which might not be a lot to some, but it is huge to me. My check comes every first day of the month. When you get a month behind once, the second bill post in my case, the meter is read on the 20th and I see the bill due on the 11th. However, being a month behind, I am trying to play catch up and I get stressed thinking if I can make it on the first. A couple of months back, my luck ran out and the Power company walked by my 3 dogs somehow, and cut off our power. I called them from the McDonald's up the street where I used their WiFi to ask them how they got by the dogs and if they had given me some heads up, I could have penned them up.

Progress Energy will do as they please, when they please and how they please, especially when they have no competition. There is no one else providing electric service in these areas so they know that electricity is needed so you will pay them or go without. They realize this which is why they are unwilling to work with people. They treat you so unkind over the phone. We are their paying customers and this is the treatment they feel that we deserve for keeping them in business. If it were other electric service providers in the area, they would be a lot more caring and compassionate to their customers. But until this happens, they will continue to screw us over with these outrageous fees and horrible customer service. It’s unfortunate but true. My husband and I plan to buy a home once our lease expires on the home we are renting and I promise. It is mandatory to be out of PE service area, guaranteed!

I have paid the electric bill before my elder father died in 2010 at my house. And now, because his name was on the account, Progress Energy, which was informed in 2010 of my father's death and received payment from my bank account for over 3 years, is now demanding a deposit for continued service. The woman "Linda" is abusing her authority. Linda first told me my social security number and my name did not match per Expedia credit check. She gave me an Expedia number to "straighten it out" when I spoke with Expedia. They said, "There are no problems." I called back Progress Energy, which now informs me of a $310.00 deposit. Please note that I have had two homes, for which I had Progress Energy bills paid in full and on time. By the way, they did not even send me a bill to the home address when I closed a p.o. box and informed them. Please let me know how I can get electricity to my home without dealing with Progress Energy. Thank you.

I have my power poles running along the back of my property along with several other homes that back up to my home. We have overgrowth in the easement and the tree branches are all over the power lines. I have complained numerous times and in writing that they need to trim the branches because a 10mph wind makes sparks and kills the power for several homes. But since it is not a whole neighborhood, this good for nothing, lousy workers will not take care of it. They sent someone out and said that it was a hazard and they need to have it trimmed, but I'll be dammed if these fools send anyone. Lousy service. I am never late with my payment, but I bet if I hold my payment, they will be quick to cut my power!

I'm moving into a larger apartment a few miles away. I was hoping to have 30 days to complete the move but Progress Energy seems to have a different plan for me. I logged onto the website and completed the "Move Service" form. When I submitted it, they told me that I would need an additional $165 deposit which is based on the average bill that residence receives. Fine. Whatever. I feel like I'm getting shafted here, but I can't move into the new place without power, so I guess I'm stuck.

My due date was May 8th. On May 20th, they shut off my electricity on the hottest day on record. Okay, I messed up, but charge me a late fee. Nope. When we returned home and noticed that there was no electricity, we called PE at 6:03pm. I paid the bill and the $40.00 reconnect fee. Power was restored at 11:22pm. Spoiled food, dead fish, and a hotel bill, all for being 12 days late!

First, when I had just moved in my residence, Progress Energy sent me a nasty letter 4 days before the due date of my first bill. I was threatened with shut-off of electric. Then I called Progress Energy the day before bill was due to notify them I wanted to continue paying through the mail. I did not request a permanent billing from my debit card, so I could avoid any banking charges or errors. I got a letter with additional fees added, and instead of $94.19 that would be paid, now I must pay $124.19 or they will shut my power off and more fees would incur to restore power. Then, I'm injured and disabled, and I try to keep in good standing. I asked for help from my mother and sent the check in the mail through her account.

Before and after my mother's death, I was paying the electric bill at **. She passed on December 28, 2011. About a month later, someone call and said her name needed to be taken off the electric bill. But the house still has family members living there. My sister lives there with her daughter and a nephew and a niece also. My sister has been out of work since October 2011. She is out of work until pending the outcome of her trial. She was denied her unemployment due to the outcome of the trial. Her daughter is in school, so is the nephew and niece. There is no income coming in that household with that amount of people staying there. My mother's Social Security check was helping out a little.

I am very upset with the attitude that everyone who works with the Medically Essential Program here. I admitted getting behind because of the lady who was helping me take care of my bills, etc. I am on 24 hours oxygen, disabled, and unable to work. I try the best I can. Most of my money goes towards the lot rent where I live. I have friends that help me as much as they can with the power, but when the lady helping me took that money for the last 6 months, we did not know until Progress called stating they didn’t care if I was on oxygen and that I should find a new place to live. Well, I have no family and I take care of 2 grandkids that are in middle school. I begged them to work with me and asked for help. They said, “No, find someone else to live with. We will cut you off if you don’t pay $3400.00 by Thursday.” Well, if we had it we would - I’m just asking for a little understanding.

Progress Energy Response to my complaint: After posting my discontent with Progress Energy Florida refusing my personal check as payment and then charging an additional $4.95 processing fee for paying with my credit/debit card, Progress Energy Consumer Affairs personally contacted me and resolved the matter. Thank you very much for you website and thank you Progress Energy Florida for your prompt response and subsequent resolvement of my dilemma with Progress Energy Florida.

Progress Energy Florida refuses to accept my personal check as payment after I canceled my participation in their auto draft payment program. When I paid my bill online via my credit/debit card, Progress Energy Florida charges an additional $4.95 process fee. None of my other utilities, Florida City Gas, FPL, Titusville water department charges their customers an additional fee to pay the bill. How is Progress Energy Florida getting away with this blatant theft of their customers?

A few days ago, we had a power outage for about 3 hours and it took them that long to fix the ** thing, which broke our rice cooker. When I called to tell them the fridge wasn't working, the lady kept on saying you don't have a power outage—you still have power in the ** house. Ok, fine, we did have 3 appliances that had power, but she didn't have to be so rude about it. I also tried to explain that the whole apartment had the same problem and she didn't answer until about 30 minutes into the conversation! We also had a short power shortage in the morning and now our TV is broken!

I will conserve energy as much as possible to save. The lights are off, and I will make sure that nothing is plugged unnecessarily. I made a payment from my bank. The bank confirms the payment was electronically sent, but PE did not apply the payment until I had my bank fax the proof showing when and that there were no error on my part. But I am still having to call repeatedly PE to try to get my $40 reconnect fee and $4.95 phone payment fee credited. I can save so much more than $45 by turning things off. I can just assume that they will increase my deposit on file as a penalty as well, only because they can.

After being a Progress Energy customer for almost 10 years, my husband and I set up electronic payments online, inadvertently forgetting the last number of our checking account number. The first payment was returned from the bank but was listed as "paid" on the Progress Energy site. I received a letter in the mail on Saturday saying that the payment had been returned, that Progress Energy was charging us a $30 returned check fee, and that if we didn't pay by cash, money order or cashier's check by Monday, that our service would be disconnected. I called and spoke with a supervisor and he smugly told me that it wasn't their fault and that I would just have to pay the fees for the mistake. This is certainly not a way to treat customers that have a long track record with your company, but I guess you can when there isn't any competition!

I changed banks. My payment was returned to the new bank because of a digit error. I was not notified. My electric was shut off for 5 hours. I was charged $40 for thoroughgoing the switch back on. Today, I received a letter asking for a new deposit of $790. After 9 years without a single late payment to be held for 23 months. The customer service said, "pay up or we will turn your electric off". They are nasty and uncaring.

I am so upset and disgusted by them! I have had service in the same location for 18 years! I've been on "budget" billing by them, & was paying $383 a month for my 1,600 sq ft home with no pool. In October, they raised my bill to over $500, telling me that I am now "making up" for what I used in the summer months, and that if I wasn't on budget billing, I would've paid over $500 during the summer months. I'm a single mom, and own my home but the bill was just getting so high, I couldn't keep up. I even had to go to Social Services to get help paying for the past due bill.

Why does my bill suddenly, without any announcement, reflect an extra fee called deposit of $440? I have been a customer since 2006. I am 86 and living on a fixed income. What is the meaning of this? Does PE suddenly think they are a bank? They want all their customers to start a savings account? I will pay for my energy usage but they won't be receiving any further deposit from me. My service with PE will be terminated within the next 1-3 months when my son moves me to Virginia.

This month, my wife and I came down with a bad stomach flu. Because we were both very sick, a couple of bills went unpaid. We have been with Progress Energy for 4 years, paying on time each month; large bills I might add, $400 on average. We were disconnected without warning two weeks after payment was due. No notice, no knock on the door. Our home-based business was down; phones off for about 5 hours. Pleading with the employee did nothing. He took off and said I needed a confirmation number of payment.

We moved into a house in Orlando, and was forced to pay a deposit of $300.00, with current good history from our previous provider. After living in a new house, and making payments for 8 months, with still a deposit, we received a bill on the 14th of the month, with payment due on the 14th. The power company came to turn of the power within 2 weeks, and refused to give us time to extend, without payment immediately. This is a company that should not have an exclusive right to provide power in an area, where if there was competition, they would not survive.

My wife had to go out of town, due our daughter's illness, and I did not know the Progress Energy Bill had not been paid, resulting in them disconnecting my utilities. I was at the house when it occurred, and went right to the telephone to pay the utilities and reconnection fee. I was told I had to pay a $325 deposit in addition to the fee. I have been at the same residence for 17 years, and have never had a disconnection. I have been in the area for 24 years and never had a disconnection. They could not tell me if I had ever paid a deposit, because they told me they only go back 1 year in their files. They also told me that if I paid my bill on time for one year, they would repay the deposit, plus 8% interest. Checking with others, I found you must request the deposit, and I guess if you wait longer than one year, they will not have the records.

Recently, a man from PE broke down my back gate to get the meter. They never called. We have valuables in our yard and live in a low life community. We had to replace the whole casing for the lock. it was literally removed. He knocked down the barricade we had. That is trespassing. They are very rude and they charge mega money so they can break your stuff. I am disabled and this is unacceptable. How many others are there that had this happen?

They're charging me for budget billing when I asked them 6 months ago to stop budget billing. I paid my cost and taxes for instant one bill which was $176.00, and they charged me over $400.00 more than once. Now they say I owe $1059.00 and they shut my electric off and now I'm living day by day with no air clean cloths, etc. Now, what am I to do? I got all my papers, so help me with this please. I pay what I owed and no more.

Our water bill since last 4 months is averaging around $100 - $150, when compared to our neighbors in the building around $10 - $20 per month. One of the building maintenance person had mentioned that there was an internal leak in one of the bathrooms and he fixed it and that was causing such high water consumption and he claimed to fix it, but I guess it never happened.

This company is out of control, especially in these tough times. They are a monopoly and they use this to their advantage. When I filed bankruptcy, I had to include them within my petition as the court deemed it necessary to include any deposits I have with utilities. They filed no claim against me and I made no claim against them. They took it upon themselves to close my current account and reopen a new one, without my permission. The new account has a DIP at the end of the account #. I'm guessing this is a code for them to know this customer has been involved in bankruptcy.

We just signed a contract to rent a house in Seminole County. Our bad luck, our electricity is serviced by Progress Energy. They are requiring a $475 deposit (1900 sq ft house) before they will start service (no return until 23 months of on time payments). The last time I had electricity hooked up by Florida Power and Light, I only had a $150 deposit (1900 sq ft house). Are there that many people not paying their bills that the rest of us get the shaft? I called customer service and they were completely useless. Tom's advice was pay or sit in the dark. When I asked if there were any payment options, his response was that I should use a credit card or borrow money from someone. Great idea. Let's rack up electricity debt. It wouldn't be so difficult to borrow except I just paid a security deposit on the house and water.

I was charged a disconnection fee and called to speak to a representative to dispute since I used easy pay to pay the bill prior to the disconnection. When I got home and called, I was told I was disconnected because the payment I made Sunday night didn't come through until Tuesday at 5 pm. At that time, they put in an order to turn me back on after having me disconnected for five hours. I called and spoke to a Taffy asking for a supervisor and she assured she could assist but through the conversation, she kept over talking me and not listening. After her ranting at me how it was my responsibility/failure that led to me being disconnected, it was too late to get me to a supervisor. She told me she'd have one call me Monday but now I have to wait to speak to a rep for an issue that should have been handled in one call and by a representative with better customer service. It's horrible to run a monopoly on the market and also treat your customers bad as well. I got a call back from a supervisor and she wasn't helpful either and told me I had to wait for her supervisor to call me back.

I have a rental house that is serviced by PE. I just changed tenants. The power was turned off and was asked to be turned on by the new tenants the same day. PE tuned the power off which caused the alarms in the house to go off. Two days later, they have not restored power and the alarms are still going off. It is driving the neighborhood crazy. Children can't sleep for school and their parents can't sleep for work. So I called customer service. I have never talked to such rude and could not care less people. One, Candice, no. **, and the other Monica, no. **. They are a disgrace and should be terminated. At the very least, PE should be charged with disturbing the peace.

I had my lights shut off on 1/25/2012 because I was unable to pay my light bill. I called Progress Energy to explain that I hadn't received my unemployment and I was unable to pay. They told me they couldn't do anything. I explained to them my daughter is pregnant and I have some illnesses (cancer, gallstones and ulcers). I told them as soon as I got my unemployment, I would pay and still nothing.

I can't even bring myself to call these people anymore because they enrage me. They practice borderline extortion on their customers by requiring deposits when they already have a deposit! I had a $430 deposit on my account, and then 2 years later they decided they need another $140 deposit or they will turn the power off? How can they do this? I'm on a rampage, posting reviews on everything I find because these people are the worst company ever! Seriously, I'm about ready to put a generator in my backyard and go of their ** grid for good!

This company has just assessed my account and advised me that I now need a new deposit. My original deposit was $320.00, super high in the first place right? Well now that want $105.00 dollars more, this deposit information and charges are ridiculous. Their customer service is not customer service at all. They offered to put it over 3 month installments, which is apparently more then what a lot of other customers get. But how does this monopoly continue to function? I understand the company deserves deposits on some accounts, but to raise them after service has already been established. That is just ridiculous.

Progress Energy is demanding a $560 deposit. This is not for a new service. This is not for a new house. This is not for a new account. We have had service with them for 4 1/2 years. They have never asked for a deposit. Now they are arbitrarily deciding that they want a $560 deposit. You take a deposit if needed before the service and not after. We need this removed from our bill immediately. An employee named Jason, with employee number **** hung up on me just now. It seems that hanging up is their policy as we have been hung up on by them many times. I am an ordained minister, husband of 15 years and father of 4. I am very polite and never swear. They are very rude bullies. We have been very unhappy with their service for the last 4 1/2 years.

Since June 2010, we have had 10 power outages totaling over 44 hours. Most are underground cable failures. I am working on our third engineer who is coming to try to figure out that the equipment is old and failing.

Well apparently, starting new service down in Florida is gonna cost me $165 in security deposit. This is of course with a fico score of 702, no derogatory, bankruptcies, liens, and/or judgments. I have a letter of reference from my current company, DTE, that shows positive payment history with no lates in over ten years of service (60 months on my credit report, which apparently they do a hard pull on).

I agree with the person who said: "Florida Progress Energy has a monopoly in the area, as do other electrical companies, and they abuse their costumers". We are another family, as well who have received very bad services, and poor treatment from a representative of this company. We should do something about it.

I sent in payment 6 days before the due date by check. Two days after the due date, I noticed in my account check that it was still not cashed. I called these crooks and asked why they still didn’t cash. I was told that it was never received and I needed to pay today or the service would be shut off. I paid by credit card. I asked the service rep not to cash the check when they get it, which I was sure they did. Two days later, I called the bank to stop the payment. Sure enough, Progress Energy had the check and cashed it the very same day I called. I called to complain and talked to the most rude, inconsiderate, low class woman in my life. She said that mistakes happen and deal with it. I asked for her name which she refused to give me. When I asked to speak to a supervisor, she put me on hold for 30 seconds and she got back on the line. She said that no refund of extra payment would be given to me, even 30 dollars and that's it. She then hung up the phone on me. Something needs to be done about this company. The customer service by far is the worst in the country. They treat their paying customers like garbage.

I have a total of 3 large unnecessary deposit on my account. The first was requested ($250.00), due to my account not having an extra digit when making a payment via auto-system 4 years ago (maybe the keypad stuck). Second was requested when the payment was not posted on time through their website. The third was due to me moving 5 minutes away. They said it was based on the size of the house I moved to. And God forbid, I'll be late paying. They can't make a payment arranged because I have deposits on my account. A $40 reconnection fee to flip a switch when the tech never left the premises. Insane. No regulations.

I am consistently denied extensions on my electric bill and no one can give me a clear answer. I normally pay my bill via the internet and I'm not sure if payments were posted correctly. I have never not paid my bill before the extended due date. I really wish someone would take a look at my account and give me a clear reason for these declines! Please help.

We had power turned on in my name for my nephew, who lives next door. His wife previously moved out over a month and had them turned off. Well, she decided to come back and found out what was done and called customer service, had them switched it in her name without my consent. She then was served with an injunction from her husband and asked to turn them off again. We again had the service put back on in my name. How can she legally do this without my knowledge? How many times can PE charge their fees and deposits legally and get away with it? There has to be a stop point! Does this mean that she or anybody can legally have my power switched in their name anytime they want? She is only doing this to cause problems and I don't want to continue to have to pay the reconnection fee and deposits every time she does this. Is there anyway we can put a note on our service that if her or anybody calls to do this, you have to contact us beforehand?

Their transformer blew up and set my pool fence on fire along with my underground sprinkler. When I contacted them to ask for a reimbursement, I was treated like an idiot. When I tried to escalate it and wrote letters to every executive from operations manager up, I was completely ignored. Nothing has ever happened. They never even would acknowledge my existence. They are the worst criminals operating in the US. Their abusive and fear tactics are similar to those of organized crimes.

I have been a customer for years, paying consistently via regular mail. After setting up e-payment on Progress Energy's website, I experienced delays in when my payment is posted and in many instances their website shows "no payment received". My bank records show payments were processed and received. After several calls to customer service with no resolution, I received an email indicating my Progress Energy is ready for payment and they are imposing a $500.00 deposit, making my monthly payment $852.00!

My current bill was $292.00. I paid 200 and the balance is $92.00. On Friday, September 2nd, I paid $93.00 online. I paid my bills before 1pm that day. I know because I got paid and sat at my computer that morning and paid all my bills. On Tuesday, September 6th, Progress Energy cut my service at 10:48.am. I know because many clocks in my home stopped at that time. My daughter got home around 5:30PM and she told me we had no power. I called progress energy and they acknowledge that they interrupted my service for non-payment. I told them that I was already paid since Sept 2nd and today is already the 6th. I advise them I paid online -- on their website -- like I always do.

The worst customer service there is and this site does nothing to help because they don't listen, help nor call back. What makes anyone think they are going to read this and do any thing to help anyone? They ** and I wish we had a choice of who we can get our power from.

Set my account up to auto draft on 8/30/11. Progress Energy took my money and disconnected my electricity, then charged me a $40 reconnection fee. I have been laughed at and refused to be helped. What a horrible company.

Progress Energy charges a fee of $12.95 to pay your bill over the phone. This is excessive and punitive in nature. On my last bill of $140.00, this comes to just under 10%. This is robbery. Please help!

After their website and phone rep informed me that the bill was scheduled to post on August 18th 2011 through e-bill system, they charged my account on August 4th. As I had budgeted according to the information they provided me, this impacted my bank account. I called immediately to complain. They were rude and argumentative, saying that I had made the payment manually by check. When I informed them that this was impossible as I didn't have checks, they argued with me.

I called Progress Energy to have new service started. I called on a Thursday at 2pm and went through set-up on phone and was told a deposit was required and if I could make it to a payment location then I could have power the following day. I made payment at 4:20pm on a Friday and waited till 1pm. I called Progress back and after on hold four times, being hung up on twice after holding more than twenty minutes, finally I got through and was told payment was not received until Friday and that they don't offer same day service and it would be turned on Monday.

I've been a customer of Progress Energy for over 10 years. I made an online payment on their website on June 9. This payment did not post until June 14, so they shut my power off.

I terminated service at a property and requested a refund of my deposit. It has been a month since that date and still no refund of my $260 deposit.

I have had the Energy Wise set up with Progress Energy for 10 years in Florida with no problem until today. Today, I thought I was "hot flashing" so I went to my digital thermostat to turn it down a degree, there was no display at all. Weird. So I flipped on/off the inside and outside breakers, looked for a battery in the stat, etc. I went online and typed in the symptom; It talked about faulty connection, bad 3 amp fuse in the transformer or a bad transformer.

PE is the single worst company I have ever dealt with. I have two bills - one for an apartment and one for our home. I called them to get an extension for the first time this week. It's not due to having a shortage of funds, it's because my entire purse was stolen in Key West and I have no credit cards, no debit card, and as a precaution, my bank closed all of my accounts. I have no driver's license because I have had to send away for a certified copy of my birth certificate to take to the DMV to get a new license, and my bank will not reopen an account for me without a valid ID. I simply have no access to my money until a replacement credit card comes or I get my driver's license.

Progress Energy and all of their employees are a bunch of scumbags! On July 1, 2011 I paid my electric bill after receiving my direct deposit from the V.A. online like I do every month. Unfortunately courtesy of another scumbag company Bank of America the ACH did not post until the 13th. By this time other bills had come out forcing an overdraft and a return "check". This has never happened before and I have been a good customer for many years so I gave progress energy a call to see if there was anything they could do.

Power outage from 9am to 2pm on July 14th temps with heat index and humidity in the high 90's. Outage due to 5 hour tree pruning. Are you kidding me, in mid July in Florida?

I was supposed to receive a refund of $340.84 for my deposit paid to Progress Energy Florida. I paid my bills on time every month.

I have an issue with Progress Energy. Just 2-3 weeks ago, I made a payment of $67.83 with my credit card. They said it did not go through. So I asked the lady to try it again. And once again it did not go through. So then I gave her my checking number and finally it went through. And that was that. Then I find out that they charged me 3 times. So I called the bank and asked for a refund of the money that was overcharged, while the company, Progress Energy sent me another bill of $139.39 which I paid. Now they sent me a bill of $499 saying it's for past due balances?! I do not know what to do. I called them and they seem to say I have to pay that amount as a deposit (?). The deposit was made many years ago when I moved into the premises.

My past bills in my old address are so high it's ridiculous. Now I moved. I've been at my new address for a month and my bill is $1600 and they can't explain where all these extra fees are coming from Every time I get a bill, it's something else they are charging me for but I apparently paid it last bill but they keep charging me for the same as in each bill.

On 2/17/11, my electric was turned off due to nonpayment. I received assistance from a community agency, which was recommended to me by Progress Energy, to pay the bill because I am experiencing financial difficulties at the moment. My light was turned back on on 2/18/11. On 2/22/11, I received a letter from Progress Energy stating that because of my credit record at the time I established service with them, they were able to waive my deposit.

I have been with Progress Energy since 1999 and I do not remember ever making a late payment. Payments are usually early. I made a payment of $111.37 via my bank online and I also sent them $836.28 (which was suppose to go to Progressive) by mistake. They received both payments on December 7th (a week early). When I realized the error, I called them (December 8th) and requested a refund ASAP. I called customer service and emailed them, and was given a long story that by law, they and the intermediary bank have 4 to 6 weeks to return my money. My husband called and explained that we needed the money to pay our mortgage and we were assured that we would receive the money in 2 weeks. On January 6th, my husband called again and we were told that the we would receive the money in 6 weeks from December 7th. Meanwhile, I received another bill and I was advised that payment was due now as my credit was in the progress of being refunded. So to prevent late fees, I had to pay $107.55 while I am still waiting on my $836.28. How can this be legal?

I received my bill stating it was due November 24th, 2010. I called Progress to get a payment arrangement to pay by the 3rd of December 2010. The representative assured me that a payment arrangement would not be necessary as long as the payment is made on the account by 12 midnight of the 6th of December. I made a payment on the 3rd and asked the cashier if the payment will post to account and was informed that it would post the same day. I had my suspicions, so I kept the receipt of payment. I got a bill on the 6th of December stating I owed $252.37 and it included a late charge.

I had attempted to make an online payment as usual to my account on Nov. 30th, one month paid in full bringing my account current. It was not until I met the Progress Energy tech in my driveway on Dec. 7th that I found out I was to be disconnected for nonpayment. No warnings, no notices. They were going to disconnect me on the coldest day of the year (so far), for being 2 weeks behind on my account. I wish I had another option for electricity service and I would switch. But of course, I don't.

Bills were sent to incorrect address while customer was absent for several months. Since customer did not receive bills, they were not paid. No notification was received for termination of service. Customers returned to cold home and had to stay in hotel for several days. Customer service staff were extremely impolite and demanded re-installation fee. After the fee was paid, service was not reinstalled until the following day. Customers are elderly and in poor health and lack of service resulted in hardship and possible health hazard.

Paid my electric bill on October 1st. Progress energy has not given credit for it. I've called several times, faxed receipt twice to them. They say we will get it worked out but I keep getting billed for the amount.

I tried to get an extension of 5 days. I was told no. I have been with the company for two years. I have a $300 deposit on the account from 2 years ago. And I have honored all other arrangements and have never had a check returned etc. They say it is because I asked for two other extensions last years, that they are denying giving me an extension of 5 days! I got no empathy whatsoever from the supervisor! This is a terrible company! They do not care about their customers at all.

I've lived at mu residence for over 25 years. The house was in my mother's name until she passed away in March. I have been paying the Progress Energy bills for almost two years (drawn on my bank account). I refinanced the property in my name. And yet I am considered a "new" customer and forced to give into extortion for a $350 deposit.

We started an account with Progress Energy in June 2010 when we moved to our current residence. I was out of the country for much of the summer, and so did not realize that we were not receiving our bills. Then, on September 9, our electricity was off. We contacted Progress Energy who told us we owed them about $430. It turned out that they sent both the bills and the disconnect warning to the wrong address.

Lately, I've been getting paid bi-weekly and got pass due bill. We mailed payment on 15th or on the 17th truck comes to door says going to cut service. My wife told him we mailed it. No sympathy had to pay customer service $150.00 by credit card or else! She asked if the rep will you void the check we mailed, which was received on 18th; they can't do that, they wanted to keep the $150.00 check too. My bank told me to dispute the charge. Why can someone tell me I have to pay $30.00 process because I can't afford to pay bill twice and they can't help me avoid it.

I have a duplex in St Pete. I had a tenant that had to be evicted. She did not pay rent for 6 months. I have a new tenant ready to move in, but cannot turn the power on. I called Progress energy and was told that I had to pay $700 to turn the power on. I said that the power bill wasn't in my name, but in my ex-tenants name. They said that the matter was turned over to the investigative dept and would get back to me in a few days. I have been tied to the phone for three days now and could lose the tenant.

I am moving to St. Petersburg and need to set up service. Since electric companies still are allowed to be monopolies, I have to use Progress. I found out I have to pay a $300 deposit to get service. It doesn't matter if I have a decent credit score or that I have an impeccable pay record with previous companies, policy is policy.

I have received two estimated bills for June and July due my meter not working properly. These bills were "estimated" at approximately 40% higher usage than my average utilization. My yearly average was 1,555 kwh and the bills were for 2,400 kwh. I called and spoke with a rep who could not provide with any information other than they calculated it off some formula they created to estimate usage. Well that was not satisfactory so I asked to speak to a supervisor. Supervisor, Joe, told me basically the same thing.

I paid a deposit to Progress Energy in 2004. I finally got the deposit back after years of paying on time. I was late recently on a power bill and now my power bill is over $844. They put a $500 deposit requirement on my bill and it's due next month.

After being a good customer of Progress energy for five years, paying on time, occasionally asking for an extension and honoring well the terms of that agreement by paying on time as well, I had the unfortunate situation in making a mistake on my June 2010 payment. I paid with the wrong account number online, the account that I had closed the month before because of problems of fraud, and I had forgotten to take it off the Progress Energy website. I did not realize my mistake after a week later, I received a disconnecting letter from Progress Energy. I immediately called the company to explain my mistake and paid by phone.

My electric was turned off by Progress Energy on July 8, 2010 at about 12:50pm. I thought it had been paid on June 28, 2010 online. When their tech came to turn us off I explained this to him, and call Progress Energy ASAP. I was told that I may have not hit the confirm button online. So I gave them my debit card. I explained to them that my wife was very ill with a terminal illness. The heat could mean death. I called Progress many times to have electric turn back on there. Tech was still in the area. Four hours later in a very hot house no Progress Energy.

On November 25, 2009, I had a tenant who turned the electricity on at my rental for a Dec 1,2009 move in. She never moved in after I held the home for two months doing Hud paperwork and inspections. I called Progress Energy to verify that the electricity was in her name. They verified it and said they could not tell me anything else. I turned the lights and air conditioner on in the house to hopefully use up some of her deposit thinking she was leaving it on until she found a new residence. (I had negotiated her a lower deposit with them) I never heard a word from her and she had cost me now 3 months rent.

I was working at a company that they were pumping too much energy into and caused fires, then threatened to shut them down. At that time, because of the marquee, an enormous amount of people came in to complain about progress energy. (I won't capitalize it since they do that themselves) But I digress.

Our electric bill is over $500/month for a home of less than 2000 sq ft with 2 adults. We had an energy audit by Progress Energy; insulation is fine and nothing out of the ordinary. A compression test was done on our A/C system to repair any attic leaks. We also replaced the heat pump and water heater, and we have Energy Star washer/dryer. We do laundry only once a week. We have no pool or spa. And we cook on the grill more than the stove.

I had a fire last march and had everything replaced. Progress put a new meter in and 4 months later came to tell me that they were reading something wrong and I end up paying over $1,000 for their mistake. Now they only come to read my meter when they want to shut me off and my bill's are higher now then ever before and I don't even have AC in all my rooms. I have 2 in two rooms, that's it. No one wants to look in to this for me.

My light bill went up by $100 and I called to find out why. The supervisor was extremely rude from the beginning stating this is my first summer bill and that's why it's higher. I advised her I live in Florida and last month was summer and my bill was very low. She said it has to do with how hot it is outside and that's why. I advised her it's been this hot since March degree wise as I live in Florida. She then said look it up. It's a scientific fact. I became irate as I felt she was trying to degrade me with her comment and the way she delivered it.

I'm a long term customer and I have a newborn child in home. I paid my bill every month. When they send me my shut off notice, I pay in full every time. I don't know why I do but I do anyway. I paid the other day on the 19 and 5 days later they shut it off for unpaid 50 dollars that I mistook on the bill when I paid. I have money now and had to pay 50 to restore service/ that is not right when you have a newborn that depends on electric. It should be against the law to shut off services if you can prove you have a newborn or child under 5. In Massachusetts, you can't shut their service off if you can prove. Now they are gonna charge me for the 50 dollars and then tack more money to my bill to scam me for their mess up, when if you was late or short on bill, you can always make arrangements to pay it and still have service when I paid more then half.

My husband and I moved into the Orlando area in February, and we became Progress Energy customers. We moved to the area because we weren't able to make enough money to pay our bills in Alabama, and we were getting too far behind. We're making enough now, but we're still trying to slowly catch up on our debt. My husband has paid our bills online each month. In April, he made our payment before the due date for $100.89. We were on a tight budget, and we had about $200 in our account. A few days after making the payment, we realized the payment had gone through twice after we had spent most of the remainder of our money on food and gas. So we had $175 in overdraft fees.

When my father moved into the home he now owns, he was a renter. The electric bill came in the landlord's name and my father paid the bill. This was over twenty years ago. The bill was never changed into my father's name because, honestly, he couldn't afford to put up a deposit. The former land owner didn't mind because my father always paid his bill on time. Well, the former land owner moved out of state. My father tried to get the power disconnected and reconnected in his name, but was told he couldn't. The bill never came to my father's address, so, he had to start calling the automated number to find out how much to pay.

I have been a customer of Progress Energy Florida for over 7 years. I missed a payment last month, They cut off power. I called instantly and paid over the phone. It was back on in one hour, no problem. However, a week later, I received a letter stating that they require a $420 deposit on the next bill due and they get to keep it for 23 months as long as I pay on time. They never warned me of this in any fashion. How can they throw a surprise deposit on long term clients and for such a large amount?

My husband recently had a liver transplant and is disabled so I went to get help for the past due. However, someone didn't do his/her job and nothing was done. Progress Energy said that the power will be shut off on Monday. They don't care. Is it legal to shut off the power on a disabled transplant patient? Please help. I am not able to work and am waiting for my hearing.

The electric at my apartment was already on before I moved in. I called Progress Energy on the 3rd of February to have them transfer the electric into my name on February 5th. They said that because my last name did not match the last name on my credit report, they could not help me. I find this funny because the electric at my last residence was in my current name and Progress Energy was the provider. Anyway, my mother put the account in her name instead, which was fine by me because it saved me from having to give them the $285 deposit. Three and a half weeks after moving into my new apartment, Progress Energy turned up and shut off my electric. The man said it was due to non-payment. I still had not even received my first bill yet!

We are building a house in unincorporated Marion County that was scoped out between Sept and Nov 2009 with a promised move-in date of April 1st 2010. The engineer assigned to that area spoke with our builder and said it would be no problem to run the line over the road and put a pole on our street. Between then and now, two other engineers were assigned the project and now I believe we're back to the original one again, so that's four changes of field engineers in four months.

Florida Progress Energy has a monopoly in the area, as do other electrical companies, and they abuse their customers. They charge arbitrary fees and can demand a deposit be placed on the account after 7 years of service. One of the customer representatives bragged on the phone that the company has disconnected electricity services on accounts for at little as $2 being owed. This is regardless of the customer's good history of paying their bills or whether there may be someone with health risk in the household. They then charge late fees, reconnection fees, and a substantial deposit of as much as $430. They do it because there's no competition and you cannot simply hire a different company for service. This is a monopolistic abuse of consumers.

Additionally, there are numerous additionally charges, two Customer charges.

We currently rent and our landlord passed away. Our landlord had been responsible for paying our electric and water bills for the entire length of our lease. After his passing, I called the electric company to get service in my name. They charged me a $285 deposit, which is a little high but so be it. They also charged me a $34.95 connection fee, but no one came out or did anything. The real concern I have is Progress Energy started my new account in my name as of December 3, 2009. I tried to dispute this, but they said it was the only way. I just now set up the account on January 26, 2010.

Well, in this already bad economy, I rented a house close to the college that my twins (yes, I said twins) "double tuition" will attend UCF. Progress said because of my poor credit (that's news! Even Citi Ccorp needed a bail out plan) they would have to have $595 deposit before they would turn on my electric. So, after four days, I raised the deposit money and called them. I never had a problem getting through. Now, they have my $595 deposit, they said they would be out next day to turn on electric. It is 3:00 on the day it's supposed to be on and still no electric. I've called them 6 times to talk to a "live person" to find out what time we can expect to have electricity and all I'm getting is, "An operator is unavailable. Please try your call later!"

Progress Energy shut my ex-wife’s and daughter's electricity off just in time for Christmas. They say they shut it off on November 19 and she reconnected it. She has not lost power at all until now. Now they want more than she can afford to get it turned back on. Does she have any recourse?

My mother had service with Progress Energy for 13 years. She died in August. I called them in September to make sure they knew I was responsible for the bills until the condo sells. I am in Texas. Aubrey told me that I could not change account into my name until they had a Letter of Administration from the attorney. I received a letter on November 5 saying I needed to update records. I have been paying every bill at least 1 week before it is due, no late bills or problems with that. I called when I got the letter and talked to Linda.

How can Progress Energy shut off power to a woman who has a statement from the doctor that survival rate is less than 24 hours on oxygen, also, the lift chair and hospital bed bill averaged $500, owed 2 months by a woman who lives in a home for 49 years and hasn't established when I placed my mother in a nursing home? I went through agency after agency and when I shut the account down like I was told, Progress Energy said I would have to come up with another $600 deposit. It felt like extortion. It was the worst 5 weeks of my life.

Progress Energy is ripping me off. I am sending my complaint below to everyone who will listen. I received a letter from Progress Energy on 7/19/09 that said this: "Progress Energy Florida strives to provide you with reliable service and accurate billing. However, due to data transmission problem, we have been unable to read your electric meter. As a result, an estimated meter reading was used to generate your bill for the past three months. If you are able to provide us with your current meter reading and would like a new bill, or if there are extenuating circumstances, please contact us."

I was on the equal payment plan. I pay the same each month. I was sent a letter last month stating that if I was late on my payment, I would be removed from the payment plan. I received my bill and it was due 7/3/2009. I went online and paid my bill on 7/3/2009, as it was due on that date. On 7/10/2009, I received a statement saying I was late on my payment. Therefore, I had been removed from the program.

Progress Energy insisted on me providing them with my social security number in order to start electric service in a rented townhouse on behalf of my daughter, an NCSU student. I explained that I would not give them that number but I could provide other information. They were going to hang up when I asked for a supervisor. After several minutes, the same person said the accounting department would take my driver's license number and state instead of an SS#. It is clearly illegal to insist on an SS# for electric service and I want them to cease and desist this activity.

Somehow the eBill account that I had setup to pay my bills automatically was setup with the incorrect account #. I received a letter stating that I had been removed from the eBill service and was not eligible to enroll for one year, and was now forced to pay by cash, money order, or cashier's check at one of their cash advance pay stations.

In 12 years, we have paid our bill on time. Lately, we are having financial trouble and the electricity was turned off two times. We are up to date with our payments but they are threatening to shut our power off if we do not pay them an extra $510! We just barely make the payments alone. I have an autistic son at home, who does not deal well with all this. Can they do this even though we are up to date with our payments?

I called about my electric bill. It was $206.38. It was over $100.00 higher. The reason given was I had a bill for $85.11 that I did not pay. Normally, I would get my bills by mail but had paid the last one on time by email. I did not receive the email for $85.11. The new bill came in for $206.00. When I called I was told to check my meter, the climate in the area was higher, etc. What garbage. Then I got transferred when I said I will not pay a $5.00 extra fee for being late and I have been a good customer since 2001, never paying late!

I have lived in Florida for almost 5 years and have always paid my bill on time. Recently, as with everyone else in this state, the Real Estate business has shut down. I am a notary and loan closer. I have been out of work since December 2007. I have not been able to find a job that can replace the income I had and therefore decided to return to college. I have 3 children to feed on top of it. Since all this, I have always tried to pay as much as I can when the bill comes - $100 at a time at least - then this week without notice, they shut off my power. I had just gave them $200 and the woman said it was not good enough, and they are no longer sending disconnect notices.

Then Mary from claims called stating that it was a surge problem then she read the notes and noticed I already talked to them and changed her story and said she wasn't going to help us and I explained what to worker said when he came out and she stated that the tress are my problem and I told her they were not from my yard. She then said that the A/C was not there problem and there was nothing they were going to do even though I have had the surge protection since 2003 and never had to use it till now. Everybody in the company has a different story and they keep changing meanwhile my family consisting of a 2yr old, 6yr old, myself, husband and brother had to go with out A/C untill August 19 because of them. When the A/C company came out they said it was definitly due to the power surge, all the wires in the A/C and the breakers were fried and had to be replaced. $167 to repair the unit. I have paid $6 dollars a month since 2003 for the surge protection and they will not even cover this damage.....

Well, they never sent the new bill. When the last day to pay the bill came up I called and asked them why the new bill had never arrived and they told me their records don't show any information about a new bill needing to be sent and they told me that if I didn't pay the first bill they sent me plus $5.95, to pay over the phone, that I would be charged a overdue fee. So not only did I never get a new bill. I also had to pay the old one plus $5.95.

I had an electrical blow out on Feb.14th of 2008. I called Progress Energy, and Mr. Joe Belton came and temporarily repaired the problem. He gave me a short report stating the problem he found. It stated that an under ground neutral 3-wire cable went bad and that someone will be out in 1-4 days to fix it. I was also given a card to call the claims department. I spoke to a Mr. Bruce Alan in which he says I have no claim.

For the past 5 years we have had a problem with power going on and off several times a day, several days a week. When we call about the problem, they send a represenative out with excuses and stories ranging from squirrels playing with nuts on the wire to landscapers damaging equipment.

this all started when i set payments on the internet to pay my electric bill..well when i closed my checking account they kept charging me charges for an electronic transaction.now its gotten out of hand and i cant catch up with my bill...all they do is push computer keys how much work could they have to go through to charge customers so much money..