Pacific Gas and Electric Reviews

They billed me based on an average daily usage from 1/1/05 to 1/18/05 even though my account with them was terminated on 1/4/05. Thus, my average was based mostly on my tenants' usage and then multiplied by the days the account had been under my name from 12/18/04 to 1/4/05, which is very unfair. I'm still trying to solve this problem.

My bill for two weeks is $67 more than my average monthly bill of $20.

Here's the problem: On November 26, 2002, I moved to a new residence. My x-boyfriend (Kenny) stayed in the other house (La Jolla Ave) and we had requested that service be taken out of my name on the 26th as well. Kenny requested that service be transferred into his name via telephone of which I was present for since I too was required to be on the same call for this request to be processed. Two other calls were placed previously also but for some reason were not in your system. We had thought this call would be the last one we had to make for this request.

Since December 2002 I have received normal bills for Teresi Court from PG&E each of which I have paid monthly. Then I received my May 2003 billing statement which reflects $202.66 as Total adjustments which I have come to find out was the balance for services on the previous address of last year (La Jolla). In order to find out this information I have spent countless hours on hold, being transferred and being advised inconsistent information by multiple customer service reps of PG&E. My efforts have been unsuccessful in clearing up this matter. I have spoke to your company trying to resolve this matter for months now.

I have also come to find out that Kenny's SS# is the one affiliated with this account in the first place. I should not be getting billed for any services of the La Jolla address since I had that account current at the time I moved out.

I'm also being told various stories - for example: It was assumed I had changed the move date, I advised you I moved later, and so on. As far as I know you have some way to verify a persons identity when they call in, so why can't this verification information be presented to me also?

Here's what I'd like to see happen: I would like you to reverse this incorrect adjustment of $202.66 on the Teresi Court account. This amount should be posted to the La Jolla Bill not mine (Teresi Court) I have been a very good customer, pay my bills in full and on time. I should not be billed for services I did not utilize nor did I live in that location at the time. Your records need to be revised accordingly.

My overall experiences with your company have been fairly decent. This incident has discouraged me. But I still might recommend you to any of my family and friends.