Pacific Gas and Electric Reviews

I spoke with the post office people whom I have known for 12 years and with my everyday postman to let them know what has been happening they assured me it would not happen. I have had this same account for 12 years and never has there been a problem till recently with the mail issue. PG&E can clearly see up till recently there has never been a problem. I don't feel I should have to pay $228.00 deposit for something that was not my fault not to mention I have had the same account for 12 years with no problems.

I lost 3 hrs of work. I cannot do my clients without PG&E. I own a salon and we need electricity.

The work was expensive (over $5,000) any rebate is appreciated and widely advertised. However actually getting it seems to be another matter.

However I received my next bill and it was around $180 I called them again and they said they were aware there was a billing problem so I had to convince them to file another report to correct this bill. I received notice in the mail that it was dropped down to around $75 or $80. I just received another bill from them for a total of 35 billing days.

They are claiming that I owe $323.75, which I dont think is humanly possible when no one is living in the house. I called once again and they came back with yet another offer telling me my bill is now $217.78 for 35 days of billing.

At this point they make me feel like I am lucky and they are doing me a favor by dropping the bill for yet another incorrect billing issue.

I currently live 5 miles away in a comparable home that I am at and running electricity all day long and that bill is less then half of what they are trying to say that I owe for a house that is vacant.

The neighbors across the street from us had informed me that they were having the same problems when they moved in but it had already been resolved. Unfortunately mine has yet to be resolved in a manner that I feel is satisfactory.

I have yet to have any damage because I havent paid the bill. However if they note me as being late and it goes on to my credit report then that will be significant damage.

They billed me based on an average daily usage from 1/1/05 to 1/18/05 even though my account with them was terminated on 1/4/05. Thus, my average was based mostly on my tenants' usage and then multiplied by the days the account had been under my name from 12/18/04 to 1/4/05, which is very unfair. I'm still trying to solve this problem.

My bill for two weeks is $67 more than my average monthly bill of $20.

Here's the problem: On November 26, 2002, I moved to a new residence. My x-boyfriend (Kenny) stayed in the other house (La Jolla Ave) and we had requested that service be taken out of my name on the 26th as well. Kenny requested that service be transferred into his name via telephone of which I was present for since I too was required to be on the same call for this request to be processed. Two other calls were placed previously also but for some reason were not in your system. We had thought this call would be the last one we had to make for this request.

Since December 2002 I have received normal bills for Teresi Court from PG&E each of which I have paid monthly. Then I received my May 2003 billing statement which reflects $202.66 as Total adjustments which I have come to find out was the balance for services on the previous address of last year (La Jolla). In order to find out this information I have spent countless hours on hold, being transferred and being advised inconsistent information by multiple customer service reps of PG&E. My efforts have been unsuccessful in clearing up this matter. I have spoke to your company trying to resolve this matter for months now.

I have also come to find out that Kenny's SS# is the one affiliated with this account in the first place. I should not be getting billed for any services of the La Jolla address since I had that account current at the time I moved out.

I'm also being told various stories - for example: It was assumed I had changed the move date, I advised you I moved later, and so on. As far as I know you have some way to verify a persons identity when they call in, so why can't this verification information be presented to me also?

Here's what I'd like to see happen: I would like you to reverse this incorrect adjustment of $202.66 on the Teresi Court account. This amount should be posted to the La Jolla Bill not mine (Teresi Court) I have been a very good customer, pay my bills in full and on time. I should not be billed for services I did not utilize nor did I live in that location at the time. Your records need to be revised accordingly.

My overall experiences with your company have been fairly decent. This incident has discouraged me. But I still might recommend you to any of my family and friends.