Pacific Gas and Electric Reviews

YOUR COMPANY raised the rates, I've done nothing different with my energy use!! If you compare to last year at this time it was much lower. I'm not the only one seeing this. You are pushing the cost on to all of your customers because of your bankruptcy and law suits with all the wild fires. I know quite a few Senior Citizens that cannot afford food now because of your rate increase let alone their utility bill. How about instead of giving us creative ways to save on energy you lower the rates back down to what is fair. I only have PG&E Gas for my water heater, dryer and stove. The rest is REU. I've never had a bill that high before.

PGE are gouging customers. Their pricing is bankrupting Californians. And, they asked and were granted yet another increase for 2024! Literally cannot stand them. My home is 2000 square feet, with window shades and solar, but my bills are still sky high. My NEM was over $1500 this year!

We received a letter from PG&E stating our electricity would be off in 10/9/23 from 8:00-4:00. Then we received a text saying 5:00. Then it was moved to 6:00. It’s now 7:30 pm and we still have no electricity from their scheduled maintenance. Any other company would go out of business for this lack of quality of work…

I found a outside company, Spark Energy, to buy my gas from. P G&E was charging $2.94 per therm, and Spark charges $. 99 per therm. It was great for a few months, but PGE started charging a delivery fee of $2.40 per therm for use of their pipes. That means I am now paying almost $3.50 per therm. I think this is overcharging for use of their pipe, or I was paying less than $.50 per therm before. This is outrageous.

My bills started getting higher each month. Me and my family barely use any gas or heater and despite this the bill still rounded more than 100 bucks each month. This month I checked my bill only to see a third party was added who reportedly called PG&E saying I wished to add them to my bill. This made things worse as I had never told the third party such thing. This resulted in my bill going higher. I contacted the customer service who made me wait more than half and hour or so just for me to not get the answers to my questions. I simply wanted to know how PG&E could add a third party on the bill without my permission. This was truly a shock for me. I researched more about PG&E only to discover many other customers had complained too. We all need justice for what they have done. This is a violation.

This year the power has been out multiple times mostly just minutes but recently out for almost 5 days because of a tree down 3 houses away. $400 of food in freezer ruined. PG&E dismissed my claim saying not their fault when the power goes out constan

I was just on the phone to talk for my parents who spoke broken enough and all the person says is, "I can't let you talk to me." My parents even verify they were by me. He did not help with everything. He only helped with something I already had the number for. I needed to fix my dad's email but the person wouldn't allow it. It was a complete nightmare since my parents don't know what are emails. They are very old. I don't know if PG&E cares about their customers but they really make things tough and they wonder why their phone calls have nothing but grumpy people since they can have those who speak fluent talk for them. If I could give a 0 star I would. We've been customers for more than 30+ years and they are still rude. It's very insulting. If it's just that one guy, he needs to leave if he's representing the whole company.

My PG&E bill has always been between $20-$60 a month. I only use gas for my hot water heater. This month my bill was $233 and last month it was $150. I spent over an hour on the phone with customer service. Worst experience EVER! I still don't have any answers as to why my bill is so high.

I was paying $15 or less a month for gas up until two months ago. Sometimes my bill would be as low as $2. My last two bills were $311 and $213.41. That's a mark up of 1500% or more. When I contacted them they initially told me that my meter wasn't reading right and that they were undercharging me, BUT IT HAS BEEN THIS PRICE AT EVERY PLACE I'VE EVER RENTED BEFORE, and up until recently was here too! My theory is that they're raising their prices to cover their many lawsuits, because my usage is consistently the same on every bill. Shame on PG&E. I hope they go out of business. I do plan on calling my county representative to ask about introducing a bill to put limits on what they can charge us, and I'm going to call the news to tell them about it too.

I had outage from storm from 7th of Jan 2023. By the 8th of Jan 2023 it was on. Thank your all team of PG&E. Thanks to your hard work we have warmth, lights back. Thanks again. May god bless your teams. You know what thank you the whole company.

During my time using this company for my energy requirements things did not seem terrible. I never missed a bill payment because I used electronic payments and however I updated my personal information with his company because I started using them with my ex-wife. We divorced and I moved on and I changed my phone number and updated the information and because every bill was getting paid on time I thought that all the information was good. When I checked it and saw that it was my old phone number I made sure to correct them with the correct phone number. They continued to fail to update my information correctly in this I found out when I went to move.

My bills have never been higher. I live in a 1 bedroom unit alone. My bill for this month was over $180.00. I canceled service with Vista Energy 2 months ago and their still billing me and PGE is billing me for the same thing. In my adult life I have never paid these amounts. How do they think we can manage it? On SSA Low Income and the amount from CARE I get doesn't help much. PGE is the most outrageous bill I have. Customer service is Bad. Can't get through. Online is of no use. They state you can email them, then you go to email and they're not set up for it. They force you to use self service or online. I wish I could get rid of PGE and go with another company. I rate PGE on a scale of 1 to 10 a 2.

I wanted to find a PG&E in-person payment center close to where I live. My regular location has been closed ever since Covid-19 restrictions started. Other payment centers at least have a drop box so your payment is not late. I don't understand why other places do not have drop boxes as well. The burden is put on the postal service men and women. To me, a drop box is a very convenient solution! It is hard talking to a robot or being on hold for 25 minutes.

Trying to navigate to speak with someone in Customer Service in Billing at PG&E is a confusing frustrating experience with little to no assistance. I signed up to have PG&E as MY Energy CARRIER period. So why am I (and others) being charged for "third part energy," when, (1) we signed up for PG&E SOLELY and, (2) Most of Us are laid off/unemployed to Covid?? NO. I DID NOT SIGN for a Third Party carrier--I LOOKED TO AVOID THAT! Fun Fact: this "third party" happens to be "an affiliated /subsidiary of PG&E." Really? Hmmm... I think this is horrible! We're trying to pay bills, get ourselves back up and this??? Oh and trying to call is just as bad. You either wait with no one picking up your call, or you get asked to be called back. Problem with that feature is, they call OUTSIDE THE TIME THEY TELL YOU. And of course, you can't get the call. PG&E we're trying to do the right thing why are you being so difficult???

PGE is mostly a bunch of people out to cheat other people. They don't answer calls and provide service readily meaning they are out to cheat people mostly, simple scam. Some of life is about tolerating scams, they will reap what they sow...

For most part offer competitive rates. The offer 20% off CARE program form clients with challenge income. They also come out same day if smell gas leak and check house. Furthermore, able to schedule annual safety checks of water heaters, stoves and heaters for safety. This helps save for consumers.

I am doing a renovation on three homes in a row. PG&E services all power and gas. I keep making appointments and PG&E just does not show up. Then I call and make another appointment. PG&E sends an automated call confirming the appointment BUT no one ever shows up. They have a monopoly on us with power and gas and offer no customer service at all. If there was a way to get rid of them I would do it in a heartbeat!

Like many, I have become skeptical of PG&E to deliver high quality energy services. I just reviewed our most recent bill and observed the ongoing trend of ever increasing costs while the company's frail infrastructure continues to buckle due to years of neglect and what appears as a greater commitment to shareholder's interests versus that of CA customers. With a revolving door of CEO's and repeated bankruptcies, when does this utility actually get it right? Is this public/private strategy actually work and is it prepared for the ongoing environmental challenges we are witnessing with global warming?

NEVER ALLOW PG&E service guy TOUCH YOUR GAS FURNACE because they dismantle the gas pipe without asking your permission which caused you paying over $3000.- to replace a new furnace. My story is I called PG&E for service because gas furnace could not ignite itself on 11/20/2020. I figured it might be because 1 day before the service guy Eddie came to my house to restore gas meter and checked on gas furnace after fumigation. The same service guy Eddie came again. After he tested and found no gas leak. He said likely due to bad sparker and suggested me to find a licensed contractor for repair. Then without any notice or ask for permission, he dismantled the gas pipe and left.

PG&E came out after midnight to repair a broken power line. In doing so they trimmed a LOT of tree branches. I called PG&E the next day to learn if they would remove and chip the branches. The answer was that they do if the diameter of the branches is less than 4". They would have someone call me to make an appointment to determine what their action might be. When I didn't hear from anyone after 24 hours, I called again. They said it could be 7 days until someone would call to make an appointment.

For the last year my PGE bills have been high. Last month, January 2020, PGE says I used a great quantity of gas. I know that is wrong because I was out of the country and there was no gas being used from Jan 16 - 23. The heater thermostat was OFF. The only gas being used was for the water heater and there was nobody home. Yet they report I had HIGH gas consumption including during those days. There is something fishy going on. I tried to inquire but they just have a circular phone messaging that does not allow for talking with a person or dealing with a question or problem. Very poor customer service. I wonder if customers are being gouged to protect their stock shareholders.

I have used the same type of appliances every year for 10 years. Checked for grounds, unplugged everything and watched the meter as I plugged everything back in and there is absolutely no way my bill should be 400% higher than it has ever been. Attempted to get on CARE program 3 times and they've "lost the paperwork" every time. Contemplating living without power because I cannot possibly continue to pay the bill. Candle check?

If I could give them less than 1 star, I would. For 15 years I have had a home-based business. Every single PG&E bill has been paid with a company check for that entire time. I received only a $100 credit for the power outages when I should have received a $250 credit. I provided ample documentation supporting the home-based business (license, FBN, etc.). PG&E refuses to credit me the additional $150 because 51% of my residence is not used for business-purposes. A complaint has been filed with the PUC. They're threatening to disconnect my power if I don't pay the $150 which I withheld as they failed to credit me properly. A civil lawsuit will be filed if they cut off my power, which will include a daily business loss of revenue. Oh, by the way, it cost me thousands to have a transfer box installed here, plus I had to purchase generators, to keep my business up and running during their planned power outages. This is such BS.

Tesla put Solar panels on my roof August 13, 2019. They have yet to give the ok to turn the panels on. I wish we had another choice for power. This monopoly is worthless. Nearly 6 months now. When you call them you are put on endless holds.

I recently moved to Kern County and heard complaints about this company and thought nothing of it....until now. I have two major issues with this company. 1) if you set up a recurring payment, these people will hound you via email about setting up paperless billing. Mind you, you have completed all requirements but they still pester you. 2) I set up everything for recurring payment, they send me an email today saying that I used a credit card/debit and that it is not allowed. Meanwhile if you go to their page, they give you the option to use checking, savings, and CREDIT CARD OR DEBIT CARD. They sent me an email threatening to pull the deposit from my account if I did not change my payment option to checking. Total misinformation by PGE. I wish I was getting my services from Edison. I never had an issue with them or SoCal gas. This company is horrible. Customer is lazy. You call and they act like they do not want to help you at all.

The PG&E Corporation has determined that profits for executives and shareholders come before the customers who provide them with those very profits. Over the 30 odd years I have been a PG&E customer, they have consistently raised their rates in order to raise their profit margin. In addition, even after the Camp Fire in Paradise in 2018, the Public Utilities Commission in Sacramento voted to allow them to raise their rates to fund the bankruptcy PG&E filed after the fire that resulted from the neglect of their equipment that killed 85 people. Unbelievable! So, in a nutshell, PG&E is willing to reach into the pockets of its customers to cover their liability and line their own pockets.

Do you think it would be difficult to live in places like Argentina, Uruguay or Paraguay where the power grid is antiquated and not up to the job? Move to California and experience a third world power grid for yourself. PG&E has allowed it to fall into a fragile state. It is so bad that normal seasonal winds keep their hands on the cutoff switch ready to throw huddled masses into the dark... again and again. Living in the dark without heat or refrigeration is now their new standard for the 21st century. It is time to break them up. We need more local municipal power companies which will put profit taking on the back burner in order to keep the citizen’s front burners working. I am a senior citizen and, in my experience, electricity was safer and more dependable back in the 50s and 60s. Shame on you PG&E.

So here I am literally surrounded by fires. The sky is so full of smoke that we have to wear masks to walk the dog. So far we're safe, but in a few hours who knows. All day we've been trying to find out whether we'll be subject to power outages, just like the ones last week. So after taking 15 minutes to sign into the PG&E website I can't access the part where I can sign up for alerts much less search for information. I suppose a poorly designed, poorly functioning website dovetails right into the rest of the PG&E culture.

Power shutoffs not needed. PG&E strikes again. After a 3 day 3rd world nightmare just weeks ago they are at it again. What have they been doing since then...aside from being parked in parking lots, sides of roads and gas stations. It is not our fault that pg&e is lazy, ignorant, greedy, and just plain mis-managed. They shut off all these counties on the possibility of wind gusts. There will always be wind gusts on any given day. Fires are an unfortunate part of life and that does not give an ignorant company the right to play God with our livelihoods. I'm sure none of the pg&e jerks in charge are affected in their homes.

Oh you think PG&E deserves two stars… You must be kidding right? This has got to be one of the worst corporations on the planet. Like living in a Third World country, they can’t even keep the power on in Northern California and keep shutting it off to protect us from a danger that was created solely by their corporate greed. Shame on them for putting profits before their customers. It’s time we Californians turn this company into a public utility that serves its customers rather than its shareholders. Let’s get a petition together and do this!

The wind hasn't blown here since the first day of shutoff, yet we just got power back last night, 3 days later. When the power came back on, the first time I tried to use it, it blew everything, so now I don't have running water or anything else, which I at least had with the generator. I have an electrician coming "whenever" to look at this mess. For decades PG&E has neglected its equipment and lines and now that the chickens have come home to roost and they have massive class action lawsuits, they are making everyone suffer. The sooner PG&E is broken up into smaller companies, the better. Erin Brockovich, where are you?

Our cell towers thru ** were a zilch. Nothing. Not even after the power was turned on. These flip phones are the communication between myself as I work to my disabled husband, who has had a 5 way bypass and is diabetic insulin dependent. He had a glucose reaction and tried to call me. Luckily the neighbor heard his beckons and called my client where I work on her phone which was working. I fled home. He is alright but it could have been horrific. Shame on those bigwigs at PGE for their disdain for human compassion.

The safety shut offs are stupid. It's like PG&E is admitting they aren't capable of providing safe power any more. What has changed? The only difference I can see is that they have a bunch of aged equipment and unkempt transmission lines that rather than fix they are just shutting off power. If they cant do their job safely let's get someone that can do the job. Are we gullible enough to believe that electricity can't be supplied on a windy day without shutting off the power for safety. Why is P G & E the only power supplier in the country having to do these shut offs?

We are unfortunately affected by the PG&E power outage and while we understand that is necessary, we were not given an adequate amount of time to deal with the situation. I am very fortunate to have a generator but we have neighbors and Friends that are in need of power due to medical reasons, financial reasons i.e. Going where they are able to plug in life support systems, etc. Losing all perishables that with more time they could have found a temporary home for (we're making room in our refrigerator) but now don't have the money to replace. There are elderly people that with a better time frame could have made arrangements to be taken to their loved ones, etc. This is happening we're told due to weather conditions. If we are able to get 14 day forecasts and beyond, why wouldn't we have had at least a 48 hour notice, one would think. PG&E YOU ARE DESPICABLE!

While I understand PG&E has to make changes it seems they have earned the right to do what ever they want without explanation. I am home owner in Calaveras county. I guy showed up at our house that is not a PG&E employee and marking my yard for a power poll. I approached him to ask him what he was doing and he told me. He stated they were removing any lines connected to trees and placing in power poles. I asked him several questions and he said he didn't have answers and to contact PG&E. I have attempted to find information on how to appeal what they are doing and have been unsuccessful.

I get notices that send me place to place with the same information in each place. I lose power when the daytime winds at 17 mph turn to 6 mph winds at nightfall. I lost power longer than those who live in a more dense area. Our power lines are also underground. I lost power for 19 hours and now they are saying I may lose it again tonight for the same reason as last night. I understand shutdowns when there are those really high wind gusts, but 6 mph??? My husband has been on CPAP for 10 years and we certainly can't afford a motel room at $100 a night.

OMG! I hate PG&E so much! We do everything we can to save electricity (thermostat at 78 or higher, led bulbs, cold water wash etc....) and they still bill us $400 for 1 month!! Our next door neighbors have a 35 year old A/C set at 73 all day and night and they never pay a dime over $200? Oh yah.. Did I mention that In 12 months our power has gone off over 10 times due to a failure down the road. Unbelievable, now I'm stuck paying installments for 1 bill!!! They think they can just charge, charge, charge anyone they want. Time for someone to file a lawsuit!

Why do we not have a choice of our utility providers? PG&E does what they want because most California politicians have PG&E money in their pockets. Mandatory Smart Meters were forced upon us. Then we get charged more to use power on the days and hours we need it most under the guise of "excessive power usage during those hours" calling them "Smart days". PG&E filed bankruptcy. Why are we still paying them? Because the California legislature props them up as too big to fail. Of course they like the PG&E money in their pockets and care noting about the constituents that vote them into office. Vote them out, demand a choice, and force the corrupt PG&E to dissolve.

PG & E is clearly out to punish its low and moderate-income clientele who have no choice but to continue using its services and have no access to appeal. A blatant fleecing of the customer base, no doubt to cover costs associated with active and impending lawsuits. For shame!

Our home is near overhead high voltage lines, so every few years our pine tree needs to be trimmed. In the past, a certified tree company would do the trimming. This year, [5] men showed up to do the trimming. I was told that they were to cut the top [4] limbs. Instead, they cut off the top 1/3rd of the pine so that what is seen is literally a stump 100 feet in the air. What was once a magnificent pine is now hard to even look at. And to add insult to injury, the tree now runs the notable risk of being infected by tree-killing bark beetles. My mistake was not to ask for identification and to verify that they worked for a tree company. I didn't do that because of favorable past experience. But a truck with no logo on the door should have been a red flag to me, but I missed that clue. Too late now, but in the future I will always insist on identification.

After many years of paying my bills on time, this utility company continues to mislead and deceive its customers with policies that threaten our safety while maximizing profits and profit-taking for the executives. Where is the PUBLIC UTILITIES COMMISSION? Why has this abuse of the public continued? Where is the accountability in my area where 5 wildfires have decimated our county. Execs are busy taking deals in the bankruptcy while our rates increase, service decreases, we're left with the bill for natural disasters that killed people. Meanwhile, I'm expected to contribute to the dysfunctional mismanagement of our natural resources.

This company should be ashamed of themselves and I hope they rot in hell. To be pregnant and sitting in the dark to consistent power outages is really tiring. To speak to representatives who are unhelpful and express no empathy for their customers is unsettling and I have enough. The fact that this is the only company to utilize is very disappointing. This is the third outage in a area where consistent outages should not be happening. You have street lights down, where’s the safety in that? And they have no sense of urgency.

Following the Camp Fire which destroyed the town of Paradise, CalFire concluded that faulty PG&E equipment and their failed infrastructure was the cause of this, California's worst fire in state history. Their response? Bankruptcy. Their plan going forward? To deprive as many as 5,000,000 (that's five million!) people of power on hot dry days when fire danger is high. This is absurd! In Chico and surrounding California areas there is no such thing as a summer day that is NOT hot and dry with high fire danger! How in the world are we supposed to live like this? How are businesses supposed to operate with no power? How are people supposed to stay informed or connected during emergencies without power to run their devices?

I was billed twice and paid twice for apr. They won't reverse these bogus charges. I was involved in the Butte Mountain Fire in Jackson, CA, and was evacuated and almost lost our house. I now live in San Leandro, where in the past ten years, PG&E have murdered people in the San Mateo area and in the Paradise fire. They have cost people pain and suffering due to their unwillingness to keep their equipment up-to-date and to trim foliage away from their equipment. When I lived up near Jackson, in winter, there were constant outages due to limb breakage from snow heaviness. They couldn't be bothered to keep the trees trimmed, causing people to go for not only hours, but sometimes days without power. Same as with Paradise, CA.

My PG&E bill for last month was $497.00.. Double my average bill. I complained to the CPUC for this outrageous increase. Took time to fill out entire form and sent info to support my complaint. I have since received a response from PG&E which included my service statement for correct and corresponding usage (both electric & gas), Showing what the “smart meter” recorded. These figures do show an increase of usage but also confirm how much more I am now paying for each unit of energy. Also included in the letter response were rules and terse warning that I should not waste their time unless I had indisputable proof...whatever that means.

Feb 12, 2019 around 3 pm I called PG&E regarding a cable that was dangling low. They sent someone and cut the cable and left. I was expecting them to raise it but they didn’t as it was not their cable. It belonged to AT&T according to the supervisor that I spoke with. So we were left with no internet connection. The earliest date an AT&T technician is available is March 18. I find it heartless and lazy. It’s easier to cut down the ground than get a ladder and pull the cable up. I regret reporting it to PG&E. I wish they left it alone.

I live in Northern California and my PG&E bill went from 80 dollars in 2015 which I abused roughly on purpose! To get a feel for my new home's use and charges but it stayed under 100 dollars the whole year. Winter 2016 rates started to increase. Average bill 125-150. Winter 2017 250 dollar average bill. Winter 2018 250-350 average bill. Winter 2019 bill is 400-600 dollars and accumulating because I am forced to pay payments for this high of a bill. PGE claims I was using more gas therms and this raised the rate. They checked my home and claimed there was no leak however the gas fireplace was disconnected because it was deemed hazardous. I am waiting for repairman to come next week.

So from October of 2016 to December of 2018 I lived in a house with roommates. The first roommate put PG&E on in her name and I put the water bill in my name. We each paid the other for our portions of the bills. She moved out in October of 2017 and I got another roommate. We had the same setup, PG&E in their name and the water in mine. Again we each paid our portions. At the end of December 2018 I got my own place just me and my kids, I paid my deposit and the first bill. Then my February 2019 bill generated and it's almost $4,000. I called them to find out where the charges are from because it doesn't say on my bill and they informed me that the charges are from my previous residence. I told them that the bills were never in my name and that I paid my roommates for my portion.

Given a “time window” 8 am to 8 pm, I was waiting for the appointment whole day. Just nobody show up. When I call in they told me I’m still on the list so I should keep waiting. The last one even told me they may come at 11 pm. Now is 11:30, no phone call, nobody show up. This company is just having no sense of responsibility.

Sometime last year my bill got really high so I got on their payment plan. There were times where I could not pay the whole bill. That happened a few times but PG&E put me back on the payment plan. PG&E and their employees are very caring wonderful people that care about their customers. Their employees are very understanding and caring. I am a single mom and it was hard for me to make payments but PG&E worked with me. Today I have paid off my bill (0) until next month. Thank you PG&E???

I use to live in a three bedroom home in Tulare, Ca where my electric and gas charges were reasonable. I moved to Bakersfield, Ca In December 2018. My first bill was for 232 dollars for a two bedroom apartment with only two adults. I was shocked because I knew my usage was not that high. Pacific Gas makes me sick. My second bill was 190. It's just too much. They’re making customers pay for their wildfire stuff and claimed bankruptcy. The sickening part is state is allowing this. People are not rich - living paycheck to paycheck - and it’s not okay for Pacific Gas to try and take advantage of people. There has to be something we can all do about Pacific Gas!!! Write written complaints with the consumer committee. Pacific Gas needs to stop being thieves.

They shut off my power over a past due balance of about $200. I had been making payments each and every time I got paid. Despite it being cold, they still cut my power. Despite my low income status, they showed zero mercy. They claim it's because I didn't return their calls. I thought the generic message they left was for tree service in my area. After the humiliation of talking to several people, in person and over the phone they turned my power back on. I had to set up a payment arrangement that I couldn't agree too, because I'm in utter dire straights, but that was the only way to get the power on.

So in June of 2018 I moved into a house that I’m renting and opened PG&E service online and when I tried to make payment online it kept telling me wrong account so I called a representative and I was told the account was an account from 2008 so they removed whatever name and place my name as account holder. So I continued to pay using my bank card and in August 2018 I went into office to pay and representative told me I couldn’t pay on that account because I was not authorized so she said she had to close that account make me a new one and I had to pay another deposit even though I’ve lived there since June. So I have had 3 account numbers given to me and 2 deposit for same residence and PG&E doesn’t know where the money for the first deposit is and why they opened an account from 2008 that says I am relative to the one on account. Stolen money if you ask me and who took it who knows. PG&E needs to be sued.

Since I first moved in Nov 2014 my low income supposedly energy efficient apartment, my bill been over 500 and each month I'm struggling to pay it, it's now the end of 2018, being that for one I'm not rich and have other bills and mouths to feed and etc... I've been trying to figure out what went wrong. Why is PG&E costing so much? For 4 yrs I've asked the management and PG&E to come out and see what is going on and all PG&E can say is it's my water heater which is gas. It needs to be turned down. Ok but even if that's the case my bill should not be as much. I live in a apartment for crying out. Not a house. There's no way my bill should be that high every month.

We moved out of state on October 1st, leaving behind a $220 bill credit. When I called to confirm that our service had actually stopped, I was told that a refund check would be issued within 10 business days. Fast forward to November, no refund check. So I called again. This time, I was given the excuse that another billing cycle had to occur before the refund could be issued and was told to expect the check before Thanksgiving. It's now the end of November, and still no refund check has arrived. I called again. This time, I was told that the check was somehow delayed because of the Veterans Day holiday and because of the Thanksgiving holiday. I was told that I should wait 10 business days AFTER the Thanksgiving holiday, meaning the check may arrive sometime in December. I AM SICK OF THE LIES! PG&E is holding my check hostage! Who can I call to report this to?

WE RECEIVED AN EMAIL AND A PHONE CALL APOLOGIZING FOR BOTH THE DELAY AND THE SLOW RESPONSES. WE WERE PROMISED SERVICE THE FOLLOWING WEEK WHICH IS CURRENTLY BEING INSTALLED AND SHOULD BE FINISHED BY THE END OF THE WEEK. THIS SITUATION HAS BEEN RESOLVED TO OUR SATISFACTION.

Our account is on budget billing. After the winter months (peak season for our account), PGE increased our 'budget billing' to MORE than any prior bill on our account. It is supposed to be an average of prior usage, not an increase based on absolutely nothing. I phoned and asked that we be removed from the program and was assured I would be removed. I received this month's statement and again, it includes an overinflated amount stated as 'budget billing' and when I try to phone PGE there is no option for me to speak with a customer service agent. We are being gouged by PGE for services we have never received. As a side note, the statement reflects a 'credit' yet, it doesn't show up in the amount billed. Not sure how they are doing their accounting but nothing adds up.

On Oct. 12th a PG&E guy in a cherry picker replaced a power pole by our house. In so doing he disconnected the internet wires. He didn't know how to put them back together, so he just taped them off, without reporting to ATT who would have come right out. After restoring electricity, he left without notifying us - or ATT - that our Wi-Fi was down. 3 days later, Oct 15th, ATT came out and discovered the problem. Mel, the guy from ATT said that if they had been notified by PG&E, they could have come right out and fixed it that day. We wouldn't have had to wait 3 days.

I applied for new service March 1, 2018. Anything they asked for was done within 24 hours, including paying $25,000 for 300 feet of service. I paid them that late June. I passed my meter inspection in July. Its now September 24th, and I still have not even been given a date as to when it will be installed. I was told by PG and E employees that management decided to lay off half their install crew earlier in the year. They know we have to go through them, so they couldn't care when the work gets done, as long as we have to pay them upfront. Despite what their commercials say, PG & E truly is a company that does not care about their customers.

For the past 7-8 months, during the construction of our home we tried many many times to get PG&E out to our property to install power, and nothing. We would get told one thing here and another thing there. Until one day we showed up to continue construction on our home, with use of a generator, when we discovered PG&E was there and had cut down a large tree that covered our home from the road along with bushes that acted as a barrier from our house to the road. We did not receive any phone call and there was no concern for what we wanted or any concern for trying to keep any barrier from our house and the road.

I have lived in Alameda, CA fourteen years, so I'm well aware what my PG&E bill should be month-to-month. Imagine my surprise when I get May's bill and it's over fifty dollars more than it should be. I'm a single gal in a small house and only have PG&E for heating water. My bill for this month is normally $18 and change. I'm on the CARE program. After asking me, 1) if I had changed the setting on the water heater? 2) Was someone else living in my home? 3) Did I change my habits? I was told PG&E had been undercharging me, that my Smart Reader wasn't reading correctly to their meter. They went ahead and yanked the $70 out of my account, and immediately I called to be removed from APS, only to receive another letter stating my bill for next month is $68 and I'm still on APS. Now, I have to go to Chase and put a stop on their routing number, and plead for a refund.

PG&E changed my meter to a smart meter, which is capable of recording electrical usage by the day and hour. I hate that the smart meter was forced down my throat against my will, due to the health and danger implications associated with them. But the one positive side, is that my usage can be charted and seen by the month, day, and hour. My home is located in Central CA. and is used as a vacation rental. It is therefore not always occupied. Strange spikes have been recorded at 4, 5, and 6 AM.

My July 21st 2017 electric bill for my 3900 sq ft home where my wife and I live was $505.85 with an additional $66.23 added for "high usage". When I complained to PG&E about the high usage charge they said that my usage was a lot higher than the year before on the same month. I told them that July of 2016 averaged 85 degrees while July of 2017 was in the 100s. Duh, I used more electricity in the hot month and how can you compare the 2 different months of 2 different years when the weather affects how much energy is used for air conditioning? Not fair to penalize when the circumstances are completely different. PG&E said they could do nothing to rectify my concern. I will try PUC. I wish I could understand how the new meters work...

I cannot believe how inconsiderate and how awful PGE has been to my mother. Father recently passed leaving my mother on her own. My mother has worked hard all her life, took care of my father when he became ill, never in a day was my mother ill. So within this last year, my mother had colon cancer, for which they removed 1/2 of her colon, major surgery. Not only the cancer, but heart failures, and other ailments. Its been hard for my mother with her illness and her age of 87 she is always cold, So the heater is always on for my mother. Now to get to my point, I cannot believe that PGE wrote my mother advising her that she is the only one in her neighborhood with the highest usage of gas and electric. My mother could of had another heart attack for the disrespect she felt. No prior letter asking my mother reasons for the high usage, nothing.

I have lived in Palo Alto for about 7 months now, renting. Moved from NC due to husband's job. After his job duties, I cannot wait to head back east. We have never had an energy bill for $900!!! I call and they go down a ** list of what I can do to make it less. When in fact, during the day nothing is running, nothing is on -- if things are on they are not worth a $900 bill. In NC at the most for 2 adults and a toddler. Water was about $40-60 with electric and gas $80 to $150. When I call PG and E, there is no clear answer on the rates, how they charge or how they bill. If you have the gas heater on, not have it on, have an electric heater on or not have it on -- still being charged the same amount. Truly robbing people and I am sick to my stomach. Cost of living is so much in the bay area, which even that baffles me. Why are people and how can they afford this?? It is all robbery and I hope this company changed things soon.

In our Gilroy, CA neighborhood we've had a history of power outages, usually affecting the same number of houses and addresses. This is due to a problem with a power station, and/or lack of redundancy. It's been like this for years with no action from the company, let alone government ineptness. Let's face it, profit drives the greed of companies, aided by agency corruption at all levels, at the expense and lives of ordinary people.

I noticed the greed with this Co. Pig&E. I'm Bakersfield CA being on Social Security. My monthly bill was high. It was summertime. I had an option to pay payments! Which was fine. The following month I was reviewing my bill. When I noticed an amount that was higher than it was supposed to be and the bill was double what I was supposed to pay. So I called them and mentioned the bill. He mentioned that, "Go ahead and pay it." That it wouldn't reflect the minimal amount. I told them that wasn't the amount was suppose to pay. I finally just sent in the amount I was suppose to pay!

Almost Every damn bill there's a new request for a rate increase and there's no competing company to keep rates in check and they have a monopoly on the market.

PG&E offers low income and medical equipment use discounts and free energy savings measures for income qualified persons which includes but isn't limited to installing weather stripping, providing new microwaves, more energy efficient replacement refrigerators. They have ads on TV reporting they were responsible for a gas leak which killed people and are working to become a safer utility companies after paying fines. Becoming a safer utility company is very important and non-negotiable.

This company has a monopoly in Northern California and they keep raising their prices. I have tried for the last year to get on the care program with no success and my bills just keeps climbing. I have had one smart meter catch fire, and I believe that these meters are faulty which my $2880.00 bill reflects. Please bring another company in to help the rising cost from soaring way out of our ability to pay.

I've had this company, PG&E for years, never had to call and complain about anything. Outages happen during storms, but not often and they are fixed pretty quickly. Reliable energy provider.

They do a good job and never had a problem getting through on the phone. But the rates are somewhat high. And it would be nice if I could get them over to help me make my house more efficient. My wife and I are both retired and I am 75 years old and unable to fix weatherstripping and such.

PG&E charges way too much for basic electricity and gas. I could not afford to heat my house last winter, and I'm not sure if I can this winter either.

I live in a small 1100 square foot house and in the summer our bills run over $700.00. We have no pool, do not run air am at work, and was told by one rep we had a malfunction in Smart Meter... Kept questioning them about that and outrageous bill. Same answer. The rep was mistaken and they go over all the things to do. We have been ripped off by this horrendous company for years and there is NOT one thing that can be done. They have us under their disgusting control!!!

I have observed a trend over the last couple of years in that our P.G. & E. bill is higher on gas delivery charges (which you can't prove one way or the other) is higher during our true up Month of January (we have solar). We spend an entire year to build up the credit to pay our final true up bill so that it's at least zero, if not additional credit to roll over for the next year. This year in December our gas delivery between PG & E and Sparks was $85.29. In January it was $278.15. Give me a break if that doesn't look suspicious.

PG&E had to remove their meter from our apartment, while the owner had to replace the electrical box. Once the meter was pulled from the apartment, we were completely without power. The owner was kind enough to move us to another apartment while the work was being done. Long story short, there was dispute with the contractor and owner on the work to be done, and the apartment sat vacant for over 4 months. Eventually, the work was completed, the city signed off on the building permit, PG&E replaced the meter, and the electricity was restored to the unit. We moved back in and was surprised to later get a bill from PG&E claiming there was power usage during the time the electricity was off and their meter was disconnected. The owner was just as shocked, and is helping us fight PG&E. Unfortunately, PG&E is so crooked, that they refuse to meet with any of us to discuss the glaring issue. We will be looking for an attorney!

My account is in my mother's name as I have a chronic illness and she helps take care of my affairs. My mother pays for the 2 accounts (hers and mine) with the same card. PG&E assumed my mother was paying her bill twice. They never notified her or me that my bill had gone unpaid for a technical error, and that the money for my month's bill ended up as credit on my mother's. Instead of notifying us, they showed up and discretely turned my water off. My mother called to sort it out and they gave her so much lip at first.

I had my home rented out for a couple of years. The tenants applied for the PG&E low income program without my permission. They forged my signature on a document and PG&E did not even check with me to verify it. PG&E came in and replaced every ceiling fixture in my house with the identical cheap fixture. I checked online and the price for the fixture is about $6.50 each before buying them in bulk. They replaced one $150 fixture with ones that cost a few dollars! They even installed one ceiling fixture on a wall where it looks like a big **! In the bathrooms where I had bronze or gold fixtures, towel racks, lights, etc., they installed all these unmatching silver fixtures. I am furious!

We are a small Business. When we moved the business 16 months ago we had to deposit $1200 to PG&E before they would turn on the gas because we never had them for a business account. We had them at our residence for 15 Yrs. Anyway we ended up depositing $600. Our business uses only gas for air conditioning so we use zero therms during summer. I am upset that they still charge you with the highest daily usage in the past 12 months. They should give us a bonus for being energy efficient.

With Calif. hydroelectric plants along with the concentration of wealth and resources it should have some of the lowest cost electricity in the nation. Instead you pay the highest electric rates in the world. I do not understand the extreme ignorance of the voters of Calif. Decade after decade you vote in the same party that has been ripping you off and never asking why after 47 years in a row of Liberalism controlling the State Legislature. How can a state that has almost every natural resource within its borders, wealth most countries can't even dream of having, an 840 mile long coastline that is home to two of the largest military and civilian ports in the world, ideal weather conditions, and some of the highest taxes in the country, have an infrastructure that has not been maintained or improved for 50 years, virtually no public transportation and be nearly a $Trillion dollars in debt?

Just a heads up regarding what happened and can happen after SMART meter is installed without enough power to reach PG&E; 0150 therms read on 2/11/15 36. 2/13/15 9 am, at pge.com I sent this: I am disputing this latest charge for PGE gas. My records show and so does the meter, that I've used less than 35 therms during the last billing cycle, which shows the amount as 101 therms on your web page here (97 on billing statement). I read the meter on 2/11/15 which shows ONLY 36 therms since last reading on 1/6/15. PGE shows meters were read on 2/2/15. I always read the meter the same day and close to the same time as the meter reader does. PGE online showed THIRTY NINE occurrences of ESTIMATED readings on the gas over several months. It took 3 months to straighten it out and for refunds. Many phone calls, and me just being persistent, THEM just trying to dismiss it out of hand.

Recently turned our vacation home into our retirement home and permanent address. Right away PG&E began hitting us with huge (hundreds of dollars) of high use fees. When we called to find out why, PG&E told us that our usage base was based the amount used by other homes in our neighborhood. When we explained that our home was larger than most in our area, they pretty much told us to "Go Pound Sand"! There is no adjustment or allowance for the size of your home. They expect a 3,000 sq.ft. home to use the same amount of electricity as a 1200 sq.ft. And what's worse, they can charge us these outrageous fees forever! As I see it, it's basically a legal way for them to rob us. Shame on you PG&E.

From the PG&E tariffs on their website, PG&E increased their gas transportation costs by over 110% over the last seven years from 2010 to 2017 or 11.1% per year (ironic just after the 2010 San Bruno pipe explosion). During the TEN year period from 2000 to 2010, these same gas transportation costs increased 27.5% or 2.5% per year. The actual cost of the gas has gone down but PG&E's cost to get it us has risen dramatically. In the meantime, our California governor, a few years ago, appointed an attorney and ex-PG&E vice president to be his secretary and advisor. An investigation occurred where the ex-PG&E vice president, who still held PG&E stock, was advising our governor who to appoint as CPUC directors.

I live in an apartment where the only gas used is to heat water. For the last 6 months, our gas charges have been between 37$ and 34$ dollars each month. When I called to speak with a representative about the high fee for gas (Seeing as we don't have a gas stove, do not have a washer or use heat in our home), she said it was all based on the fee "they" pay for gas - and the fee is passed onto us.

I have a friend who retired from PG&E. They call it Pacific Gas and Extortion. In our home we have a flash water heater and have the heating and air system off at the power box. So basically it is only lights and the well. Our bill is 600 to 800.00 a month. Where is this going?

I would like to show you our bills which not only doubled, but more than tripled in the months of December through February this year reaching $1700+!!! We are certain that we used the same amount of gas and electricity during the months of November through February. When we asked that PG&E come to check our meter three times, all three times they responded by saying that it was due to the cold weather and never responded to our requests for an inspection of the meter.

Highway robbery seriously. Smart meters are DUMB meters and PGE is charging more for a little power than a mortgage payment! Someone has to stop this and I mean asap! It's hot in my house right this moment and we are suffering to not turn on the AC because they charge too much and to top it all off, a surcharge starting this year for those who use too much. We need options and choices. That's what we need. No more PGE... Someone give us an alternative! I'd nab it in heartbeat.

PG&E sent checks for my two accounts for an long outage, then billed me the exact amount of the checks as an electrical adjustment! Plus my regular usage. I am low income, disabled and I thought these checks were mine!! Calling PG&E tomorrow! I am not giving them money back for an obscure "electrical adjustment" on my bills--I have farm animals for food and had to throw out vaccines! Food! Get someone to start a generator and buy gas for it during the outage. I live in a small rural area and was the last area repaired! Over 7 days with no heat, refrigeration and I don't own a car. What's up? Has anyone else suffered from this?

Along with numerous other customers our bills starting about December 2016 have doubled! It was a cold winter in California but using gas heat and having the electricity increase so much does not add up. Now that all heaters have been off for a few months our bills are still double! It is not usage, we've lived in the same house and since last year have upgraded to newer more efficient appliances, have gone down to all LED lighting, and have not added anything significant. It does not add up and obviously we're far from alone as I see numerous complaints here and news articles about this in 2017.

I heard an advertisement on the TV this evening. It stated that PG and E will "never forget Brisbane." No, they don't have to remember because the rates have increased in the last several months quite a bit. The public is paying for the upgrades in Brisbane. It makes me angry.

Earlier this year, I got a stunning bill of over $300. I called and complained, took it to a higher level, had an inspection, got the every other month schpiel, etc. I also compiled and dissected 3 years worth of bills on excel sheets for what I figured would be my defense. However, nothing budged PGE.

PG&Es rising rates has reached the point that it is poised to threaten California's entire economy. The CUPC has totally failed to do its job, their efforts at utility oversight are not just disappointing, it seems to rise to the level of criminal malfeasance. As the parent of a disabled son, I am greatly concerned about how we will be able to afford to stay in our home. We managed to survive the real estate crash but I am more scared now than ever before. I've heard stories of neighbors bills going up as much as 43 percent, and we have not even reached PG&Es ultimate plan, putting every California utility customer on a peak use plan, that will start between 1/1/2018-19.

Before smart meter, my bill was $80.00 to $145 a month. Since Smart meter... I literally live in the dark. Afraid to turn on any lights. We use battery powered lighting most of the time. The lights are not even used much and if they are, we have 100% LED light bulbs, all through the entire house. We do not use the heat, AT ALL, EVER. We use the fireplaces. Yet my PG&E bill will be from $1,000.00 to $2,000.00 EVERY MONTH! I've complained many times to PG&E and my landlord.

Rates going up are unexplainable. I see that I am not the only one complaining about the rates of the monopoly called PG&E. I am wondering what ConsumerAffairs even does with this information. PG&E likes to make excuses like it's colder, or it's hotter or they have to fix their mistakes and charge us. This is unacceptable. ConsumerAffairs should be doing something to protect us, not them.

Our bill has consistently gone up every month for the last 5 months. No matter what we do it is impossible to get below so called tier 3. We have completely cut off power to areas of the home we do not use. We heat with a wood stove only so I can't see how we can have a power bill of almost $1000, triple the cost of last year. When the only thing that has changed is that we are using less. During the recent storms we were completely without power for 4 days yet our bill is $250 higher than the month before. When I tried to get an explanation I couldn't get a straight answer. I know that we are not using the amount of power they claim but how do you fight them?

My bill for the past two years was never over $15.00 in any month. I received a bill in January noticing me I was past due $80.00 when I checked days prior and had a credit balance. They then sent my Feb bill of $150.00. They even manipulated my past activity saying my January 2015 bill was $163.00. I have never had a bill higher than $15.00 in any month. I will be seeking representation if they don't fix my bill.

Since the SmartMeter was installed my electric bill has become aggressively larger and larger to the point where I cannot get ahead of it, even with payment programs. I am now underwater with PGE and I need relief. My bill gets bigger and bigger each month and I am constantly keeping my lights off, living in the dark keeping my heat off, etc. My mother in law is fragile and caught cold because of our need to keep the bill down, yet we are still in tier four. Bill is constantly over 4 or 500 dollars each month. This month they have included a surcharge because our usage is so high, according to them. I need someone with a sledgehammer a an advocate. Help!

We use 1200 kw roughly a month on a 3200 sq ft. house and pay $380 a month?? This is utterly outrageous. I have lived in 7 different states and in CA 3 times. I have never in my life paid this kind of money for an electric bill. I just moved here from NE, same size house and comparable usage as I checked my bills and my bill here has more than doubled in price. I've lived in the south with the AC running 24/7 and the highest bill I had was $360 in the dead of summer with 100 degree temps and 80% humidity. I'm paying more than that here in the winter with barely anything running. This is a disgrace. Down the road 15 to Roseville they pay half that because they have a publicly held utility company. This company is gouging people.

Someone took my identity to open a pg&e account (electric company) for the address that I have no relationship at all in my life. I am not aware until I got the bill over $6000 from a collection agency. It costs $6014 on a single month electric bill in a single family home which I have never ever live/own that property. I informed PG&E that it is an identity theft case. They said they would hold this account 60 days for investigation and won't mingle my real account balance. I already provided the police report and all kinds of documents that they requested within 30 days to them. However, they still combined the false account to my real account together in one bill and took the whole balance $5865.76 though my autopayment was set up for my real account.

Two years on 1/20/15, I got a parent's worse nightmare call, my son had been shot as in critical condition at a hospital in Reno. My now late mother-in-law, had been in the hospital, so I left with my mom and dad on the longest journey of my life. Upon our early morning arrival, I was told I had to wait for the doctor later in the day for his diagnosis. I worked in the medical field and it was obvious to me, but I was in denial. Later that afternoon, the doctor had informed me he was shot in the face and the bullet hit both his jugular vein and carotid artery. I refused to accept it and kept trying to get him to wake up. In the meantime, my mother-in-law was ready to be released from the hospital and no one in her family, locally wanted to take her home for a couple weeks until I could take care of my son's arrangements up in Reno.

I called PG&E regarding my bill that was $112.17 on 8/30/16 to $ 985.98 on 9/29/16. It turned out that they dramatically guesstimated my bills. On 9/29/16 it was $1,027.47 and on 10/28/16 back to 134.39 on 11/30/2016. Their explanation was that because I opt out from their (potentially cancer-causing smart meter) they only check my meter every three months. They said everything will be review and credited, and balanced out by around November's bill. It is now January and all they have done was manipulated adjust the past meter reading that was done on foot to fit in their computer-generated guesstimates.

I have been enslaved to PG&E in California for as long as I can remember. Since our primary residences have been in PG&E controlled areas I have had no other option. I own a rental property in a little pocket that PG&E does not control and my electric costs are a fraction of what PG&E charges. I hear the same complaint from everyone else who is burdened by this energy monopoly.

I live in San Francisco California. I don't understand Pge bill. You have Pge electric charge then Peninsula Clean Energy charge, current gas delivery charge then Spark Energy gas procurement charge?? Don't understand this at all.

No exaggeration the worst experience I have had in all my life! Does not even deserve a 1 star....negative one maybe. This company is the biggest rip off in California and since it's a billion dollar company and monopoly there is nothing a homeowner can do. No way to fight the "MAN." Moving my meter (closer to the road) was supposed to cost 2-5 thousand dollars. They said they were going to replace the main because it was old but I wouldn't be responsible for that. **! Me and everyone else that has PG&E paid for that with their ever rising costs and fees. I had to dig the 15 ft trench and when they came out to put the line and meter in it was done before I could go in the house and get my phone to record the event. 5 thousand dollars for a 15-minute job! That was what I was supposed to be responsible for. So no I paid for much more than that.

I had 30 solar panels installed on my home in 2011. All was fine until I started receiving True Up bills that made no sense. I contacted PG&E and they told me that my panels stopped producing energy on July 15, 2013. It just happens that PG&E installed a new smart meter on that date, July 15, 2013. I have been paying for my own energy produced and at the same time paying for electricity from PG&E's grid. PG&E has given me all kinds of imaginary theories and opinions such as, my panels were repaired at some time (They have never had repairs), my electricity evaporated into the air, this was debunked by the solar company that installed the panels. They said such a thing is, "Impossible and unheard of".

PG&E is overcharging my business and my bill keep going up from $1300 to $2600 a month. First I thought the PG&E meter man that read the meter is not doing his job properly. I did complain to PG&E but nothing happen, then I asked to change my meter to smart meter also nothing happen. I have added timers and motion sensor and cut the power by half for more than half a day from 2 am to 7 pm, but the bill still keep going up no matter what I do. I did call PG&E and I asked them to send one of their rep to see the work I did and give me an answer to what is going on, but I did not get anywhere with that. I have no idea what else I can do, or who to talk to. I need help.

April 2016 PGE came to my property and drilled 5 holes on my concrete without notifying me, calling me or leaving message at my door. It's been 4 months now. I am trying pay or fix my concrete. They put new cement but the other block of cement is cracked and did not fix the one by the fence. Until now, I am dealing with PGE claims dept and I've been calling and leaving messages but no return or calling me back.

I have charges from a third party that exceed my bill charges by 2. This is ridiculous. Who is a third party and why am I paying them as well and double on top of what I pay PG&E? I was also charged for winter that my home was condemn and was being repaired when there was no power at time... and they tried to say those overcharges were from over use of heater in winter?!!! I was not even in dwelling at time and power was shut off!! That's when I started to question their accuracy in system. Keep in mind this was a 2-bedroom apartment where we were at work most day and home from 5 pm on. Do not watch much tv and our heater had not been used due to it not functioning for at least a year.

In April of this year I opted out of the Smart meter. My bills were over a $125 a month for a 756 sq ft 2 bdrm apt. We haven't used either our AC or gas wall heater for 2 years now, got new windows, new Energy Star fridge, water heater, energy PC's, tv light bulbs etc. We use three box fans at night, two ceiling fans, use oven twice a week, use microwave. The only thing on 24/7 is the fridge. On July 22, 2016, received bill stating zero balance, yay, wrong! At 8 pm that same day, a Friday stated meter reader would be reading meter in few days, so Mon or Tuesday? On the 25th at 8 pm received email from PG&E for my statement, stating my electric bill was $196.42, gas $9.42. In 35 years I've never had an electric bill over $100. Are they that pissed off at me for opting out of Smart meter?

I've been a customer for 40 years and when I became ill and required life support PGE pulled the plug without a care. My children suffers because the power PGE hold over them. I trusted PGE with my condition and they agreed to delay payments until they shut my lifeline off. Demand full payment or die. The 2nd day power was off I was taken to the ER room with pneumonia and have returned twice. My bill for PGE is $3000 and the ER $18,000 being paid by taxpayers and insurance. In actuality we all lose due to greedy corporations such as PGE who think they can extort helpless people. Sounds like the Exodus so maybe people should lead away and leave. Stockholders hold a trillion dollar debt. You can bet the CEOs will come out smelling like roses. We the people want alternatives in the state of CA if PGE think they are God.

PG&E came to my house to turn my gas on and decided I didn't need hot water anymore. They turned it off, I told him I'm disabled and recovering from brain cancer! The PG&E worker responded to heat my water in a pot on the stove.

December 18th to January 2nd I was out of state. My gas bill showed that I had used up to 8-9 therms of gas daily while I was gone. I had turned off my heater and of course did not use my gas appliances because I was not home. My gas bill for those 2 weeks was $368. When I returned home my gas usage dropped yet I was using my gas appliances. When I asked PGE how I could use less therms when I was home compared to when I wasn't home they said it was probably because I left a faucet on and had hot water dripping the whole time. PGE said it was my problem not theirs and that their equipment NEVER makes mistakes. Never had this issue before the Smart Meter was installed.

No, it’s not on the current bill right now. Check yourself. Story started: Thursday, 3/3/16. Trying to refinance my Forestville house, government requirement, mailing address has to be service address. Went online. Made request to change my mailing address on my Forestville bill, Wed, 3/2/16. Called PG&E on Thursday, 3/3/16. Waited 30 minutes on the phone. Was told that a copy of the bill would be mailed to my ** address with the new mailing address. Still it's not in my post office box as of 3/9/16. Waited two days. Went to Forestville on Sat. No bill in my mailbox. Went again on Monday, 3/7/16 to check mailbox. No bill.

I received a new electricity bill in December for 280 dollars for the period of November 14 through December 14. I was on vacation from November 26 through December 26 and there was no way for me to use so much electricity. When I clicked on day by day usage report in PGE, I can clearly see that I did not use so much electricity so I tried calling PGE to report billing error. I called PGE five times since January 2016 waiting for at least 45 minutes every time just to speak to representative. They told me that they were charging me estimated charges since a year and they adjusted my bills for the past one year and they reduced just 100 dollars of the bill and I had to pay 175 dollars in the end.

PGE has raised their prices and are charging around the same amount that they charged, for the same season a year ago!! Correct me if I am wrong, but how can you use the same amount of gas every year, especially when this year the winter was very mild. The year before was extremely cold, so very different in its temperatures. I am afraid to report as I believe they may just start to pull numbers out of their **! But, if this continues I will contact the Public Utility Commission in SF. PGE has changed the way they do business due to the lawsuit, regarding the homes that were blown up due to their mistake. The homes were blown up due to a gas leak from a faulty pipe around Belmont, California!

I have had my payment returned a few times and the email response always says that my bank returned the payment However my bank says PGE returned the payment. And I always have the amount available. They have blocked me from online payment. I am a CARE customer. My bill is running up late charges. I don't know what to do.

I have been a PG&E customer for the past 17 years. PG&E today cut our service because of non-payment of a bill. For service restoration, they want $400 dollars worth of deposit. This is pure absurd! First of all, a customer who has been them for over 17 years should not be treated in the manner they did - by shutting off the service. Second, now they want assurance in the form of deposit. In this era, an organization of this mindset needs to be shutdown from doing business.

PG&E is ripping us off. In December 2015 our electricity had spiked more than half of last year and it does not make sense. We have not done anything differently from the year before. In fact when it got cold we kept the heat off. Our bill is over 200 a month for nothing! I can never get a real person on the phone and I feel like the company is gouging customers!

I can't for the life of me figure out how I could have used 10x the amount of energy in my home in a matter of a month. My bill last month was $125 and this month it's $1007. PG&E also states my bills are estimated and not the real amount. I have tried calling and have been on hold for 30 minutes.

PG&E nearly tripled my bill from $70 to $206 in a single billing period. When contacted they claimed the charges were consistent with my previous bills (which average $80). After I threatened to go to a consumer advocacy group or even to take my complaint to the local news, I was quickly contacted by someone from the company and assured that my situation would be looked into. That was 2 weeks ago and no one has followed up and as of tonight, I'm still being billed for over $200 on their website.

We moved in to this rental home in April. By June I had a bill of $840 which I paid, then July it was only $84, August was $78, thought I might have overpaid. In September I received bill for $3600, that's right, $3600. After contacting PG&E they are holding me responsible to pay this. I was floored. What house has a bill of $3600 for only a couple of months. I don't know who to contact about this. I called PG&E to arrange a payment plan over 7 months, plus pay the current bill each month, which is now $385 pmt arrangement and last month was an $800 bill. I don't have $1185 to pay. They refuse to work with me.

At the end of August, I called their service department turn on power at my new house and schedule for power to be turned off at my previous address. Unfortunately, their customer service department failed to properly save this request and as a result did not turn off the account on the requested date. New tenants moved into the house and ran up a power bill against my account. Now when I call their customer service department to have them rectify the billing problem, they are giving me and my previous land lord a run around and are unwilling to assist either of us in getting the bill sent to the individuals responsible for running it up. Thanks PGE. I wish you didn't have a government sanction monopoly on power in northern California because after this experience I would definitely be changing services.

I have a problem. I have a past due bill but pg&e tells me that there's other accounts here and I'm responsible to pay them as well as my own. But I feel that's not my fault cause I was unaware of this. What do I do?

On 08/31 I came home from work. I had been working a lot of OT. I came home to a house with no power which I find out later that, due to working so much OT, the bill was not paid. I called that night and paid the bill and was told that the power would be back on between 15 min to a few hrs. So off to bed I went having to be back at work in 6 hours. In the morning still no power. I get to work and call PG&E and they tell me that the power is ON. I tell them no it's not and they send a tech out. The tech left a note saying that he pulled the meter and found that one of the lugs that the meter mounts to was burned and could not reinstall the meter as it would be very dangerous.

So we are a family of 7 and have lived in same home over 3 yrs now. In the last 7 mo my PGE bill doubled and then my care program was cut due to high usage. I tried to explain to PGE that nothing has change. I don't have central air and house only 1000 sqr ft. I have never went over 170 per month that was maxed. And now 350 a month? When I called and said something wrong if they could send someone to check they said no they don't do that. I would have to pay someone. And then cutting my care discount put us even farther from affording. They gave 3 mo payment plan but basically unless I pay 650 per month I won't have power so here we are w/out power. We have paid large amounts monthly and even got heap to help w/ 345 but seems like it's not making a dent. They have no options that are suitable for us and basically I am treated as if I'm a princess who needs to use a lil less power.

June 2015, my bill for electric only was $171.80 so I turned my thermostat up & sweat to death only to receive my bill for July 2015, and it is $68 more this billing period!!! What is really going on PG&E? Since you have the monopoly for power in our area you are going to price gouge us now?? This is ridiculous & your customer service reps are rude!

My daughter was able to establish service in her name. Now, I can gladly move out and allow her to take over this place of residence with a clean slate as she, her child, and her fiancé are now the current occupants. No one should ever be harassed nor rejected PG&E service because of a previous resident!

For the past 13 years or so companies like yourselves, PG&E convinced me that in order to be environmentally conscious and save money, I had to make an upfront investment of buying energy efficient appliances. I did that once in 2000, and again in 2011. How can you continually lie to people, put your rate payers at risk with your negligence, and still make record profits? Please don't blame Obamacare because all the meter readers had to go find other jobs while you still made record profits. You decreased our Tier 1, so again you could make record profits. If all of that wasn't grounds to put someone in prison, your company is now going to get away with taxing the sun! Our bill went up between $15.00 and $30.00 already from 2014. All while trying to convince us we were using more power with less Tier 1 allotment.

I have submitted various forms and tax documents to PG&E and I am low income. I asked to have a discount on my utility bill. They called to tell me I didn't qualify unless I underwent an energy evaluation. However, that isn't what the application states. It says that the discount will be awarded based on income and then an energy evaluation is a possibility. I am a cancer patient and do chemotherapy on a weekly occasion and I am not well enough to endure workmen who wish to inspect and construct on my property. Nothing was ever given to me in writing - a phone call was made stating the above.

I got forced into signing up at the apartment complex I used to live at by both my managers, and PG&E. I told them I was moving in a month, and the Spark guy told me "No worries, it cuts your bill and it will follow you when you move." Well today (1 Year Later) I got a call from Spark telling me I owed them a $100 termination fee because PG&E failed to tell them I canceled my account!! I am getting charged for PG&E's mess up?? And on top of this screw up they didn't save me a dime! I can't believe I was forced into this by both my apartment manager and PG&E. When I called back to tell them I am not paying for it because of the mistake, I was on hold for 35 mins before being disconnected!!! I am so over this! I have never been this angry at a company ever! I am a college student, I can't afford to piss away $100 for a mistake that was not made by me!

PG&E truck hit my park car outside my residence on 5/13/2015, although the PG&E guy apologize and said their ins would contact in a day or so - that did not happens. The damage left me with my driver's door not to open and the fender near the front tire making not safe to drive. 3 days after incident and about 4 calls getting the run arounds from the main office I was told I needed to be the one to submit a claim along with documents and body shop estimate a year.. few days later I got a call from a rude agent telling me how it was going to be taken care off! And he never let me finish my sentence - when it was my turned to talk he would cut me off and at one time hung up on me... never did he ask me any questions nor apologize...

We were charged with a 4000.00 utility bill in a city that we never lived in. This bill was put in my wife's name by her daughter and son-in-law. We paid the bill in addition to our own billing. We contacted PUC but nothing happened.

PG&E turned our power off with no warning notices or phone calls. Could someone please tell me how I could file a grievance complaint with PG&E.

SMARTMETER installed here in Aug 2014. Later found THIRTY NINE instances of ESTIMATED USAGE over 3 months. PGE FAILED to report this to me, just billed a huge increase in the gas usage. It took over a month to finally sort out the billing. PGE repeatedly ignored multiple request to replace the meter with a standard one. (I do not want to pay extra to NOT have this unreliable device here, especially WITHOUT BEING INFORMED OF ERRORS). PGE is forcing customers to use SMARTMETERS (DUMBMETERS). PGE have made NO provision to MONITOR the accuracy of these meter readings. PGE have made NO provision to INFORM customers of KNOWN inaccuracies (ESTIMATED READINGS). Usage data is available to customers online at pge.com, however it is buried pretty well, and apparently PGE themselves pay no attention to this information.

We have completely weatherized our 700 sq ft apt. New double pane windows, Energy star fridge, water heater, HD TV and new pc's. We use their bulbs, shower head. We don't use wall heater, and haven't since last march, but yet our gas bill, one from PG&E $20, and Spark Energy for $19 a month. Our electric bill is $85 month. Why is it so flippin' high? It's higher now than it was three years ago. I also have four Service ID's, one in my name, John **, 3 with No Service name with different amounts of $. First, No Service Name amount $135.08, 2nd PG&E gas $19.58, Spark energy gas $20.78, and the one in my name $36.20 for this month, total $211. Pg&e is ripping off their customers to pay for their fines. If there was a different power/gas company I would switch in a heartbeat.

Started by making an appointment and was told it would be a week for them to respond. Appointment made for February 9, 2015. No call no show. New appointment made for February 13, 2015 called showed up 1 1/2 hours late. I had a small problem in the panel that took less than 4 minutes to fix. I was then told by installer that he had an emergency call and had to leave. He said he squeezed me in between two appointments? Never finished up order. Left my house without power and live wires hanging by my house. I call PG&E and was told they would be back by 8:00pm. No show, no call. Call again told a supervisor would call me. No call. I called them again at 11:40 pm made new appointment for tomorrow. Just got off the phone 12:42pm.

My power usage skyrocketed to astronomical amounts 2 Saturday mornings in a row between 1 and 6 am. Both nights there was a motor home parked in front of our apartments and we noticed the smart meters directly next to our front door were tampered with. My bill for that 400 sq. ft, one bedroom apartment was always $30 plus or minus a few bucks for over 4 years I lived there and suddenly I received a 14 day notice that's almost $200 when my bill had a credit of $3.88, then shortly after I received a bill double that and numerous times have pleaded for an investigation while they say they will do and it never happens. I had to pay half of it off because after being homeless for a month with 2 kids we finally got a place and had to put it in our name.

PG&E charges more on gas delivery charges than the actual gas cost from Tiger gas company. I'm wondering why.

My husband moved out in 2012 and kept the PGE bill to our house in his name. PGE wouldn't allow me to change the account, or even add myself to the account even though I am co-owner of house and have been for 10 years. My Ex stopped paying the bills I guess, and I started getting letters to "Tenant" about late account. When I called they wouldn't talk to me as it's not my account! My Ex had over $800 he tried transferring to me but the account was still in his name. Today without sending me a bill. So I have no account number and no amount due, they turned off my power.

I moved into an apt approximately 700sq ft, from a 1425sqft house, my first electric bill for apt is $500.00, my bill for house was never over $200.00, we have the same appliances and haven't changed habits. Outraged to say the least. One day I noticed my neighbor, yes we are connected by one wall, who moved in at same time had no meter, is getting electrical power. Informed PGE and they said it would be looked into, no one ever came out to check and PGE said our bill was high because they of AC unit running. They won't do anything about our neighbors stealing electricity and now I have a $1,000.00 bill I cannot pay.

A PG&E tree contractor (Wright Tree Service who sub contracted Mario's Tree Service) topped an oak tree on our neighbor's property near power lines on 8/19/14 and accessed the area via our property. They were unable to get their trucks and chipper back up our driveway - leaving skid marks and causing extensive damage to the driveway surface and sides of the driveway along a 4500 square foot section of asphalt. We now need a retaining wall built where they drove their chipper and heavy box truck off our driveway, damaging the hillside below the driveway. A 2500 square foot section of our soccer field that they used as a work area needs to be repaired. They also damaged flagstone, a fruit tree, and a retaining wall. They drove past 2 private property signs and a "no vehicles beyond this point" sign.

PGE is stating they are basing the customer's deposit amount on the person that lived in the residence before. They take the amount owed and double it. How is this fair to the person moving in. Why are we paying the debt of the previous person living in that residence? This cannot be OK.

In the Bakersfield office whenever we go inside to pay our bill there is never a place for handicap people to pay a cashier. Handicap people have to stand in the long lines to pay. There is only one chair for anyone to sit in. When there are 50 or more people in line there is no way we can wait. There is a booth for handicaps but no one there. Please help.

I called last Thursday 09/25/2014 PG&E to pay my bill of $8.16 and I got overcharged on my bank account $81.41. The lady who I spoke asked me to repeat my bank account and I did repeat. Then she hung up on me without giving me a confirmation number. I immediately went to check my bank account online. I saw that she overcharged me. I have been on the phone since Thursday trying to solve this problem that PG&E made. PG&E said they can reimburse me but it will take 15 days and I don't have only PG&E bill; I have other bills. Now PG&E said the fastest way to get my money to not being penalized on my other bills is to talk to my bank directly and see if they can credit me back my money which I did go the very next day. The customer service from Golden One at the branch when we called with the personal banker said that it usually takes 10 days but she would do everything in her power to do it Friday or at the latest Monday.

The wind knock down my tree and cause a power outage. By the time the PG&E crew came out they didn't even ask me that much question. They went to ask my neighbor who was a tree cutter and that ** told them that I was cutting my tree which wasn't true. I told the PG&E guy that the wind knock down the limb of the tree which cause it to hit the power line and cause the power outage. Now they say that I have to pay 11 thousand for the damaged that was due to mother nature. I feel that is so pathetic. They came out only one time to trim my tree 2 feet from the main power line and I called them about 3 time about the tree being in the power line and now they want me to pay 11 thousand for a damaged that was cause by Mother Nature smfh.

I went to the office on H St. in Bakersfield, CA and they told me it was going to take 48 hrs to start service. I said, "Do you know how hot it is? Let me talk to your supervisor." I wait 10 min then **, the supervisor, had a attitude and said oh well, I created the problem by not calling in when I moved in. My father just passed away. I totally forgot and he said with a smirk on his face, "Not our problem." What kind of a person is he? Has anyone else had problems with him? I think he's racist. I called the customer service. The girl and her supervisor were awesome. They really do take the time to help their customers. ** should be fired.

On April 7, 2014 I made a $200 payment to PGE using my Citibank debit card. My payment was authorized and an authorization number was given. When my May 2014 bill arrived the $200 payment was not reflected. I called PGE, talked to Fresno call center and they stated they did not receive the payment. I called Citibank, they confirmed payment was processed and paid out to PGE on April 9, 2014. I again called PGE talked to Fresno call center, was again told that PGE did not accept the $200 payment. I told a supervisor I had bank statements from Citibank printed out. Statements showed $201.25 coming out of my checking. I am now starting to go crazy.

I left my now ex-husband Jan 2010 - contacted PG&E regarding my account. I was told there was a past due amount and that I needed to have a zero balance before I could remove my name from the account. I was paying weekly to get myself unassisted with the account. Finally July 2010 I called and was then told I could not remove my name off the account since I was the primary. I told them to shut it off then; it was no longer my problem. I recently discovered they are saying I owe 568.00 from 2011 at an address I had not lived at for a year and a half. I called and all I could get from PG&E was “Oh well you owe.” UMM, no I don't. I have proof from DMV etc. that I did not live there and I am not paying any more of my idiot ex-husband bills. Because PG&E did not do their job, it's not my problem. I cannot believe they cannot even step up and admit there may have been a mistake. What person in their right mind would pay an ex-spouse’s utility bills for a year and a half??

I was using PG&E service from last 1 year. I do not have any electrical equipment of mine except one TV and one laptop. I never had my bill in last 12 months greater than $70 but last month I got $306 bill. I was totally surprised. Even after calling their customer support they have only one reason to say - it’s my usage. Their customer representative giving me the example I may be ran my refrigerator for 24 hrs. But it’s not the unusual thing which I did. I am running it continuously from last 12 months. Even something went wrong it could double my bill but it could not be 5 times. Appreciate any suggestion, how I can go against it and get the justice. Living in a small one bedroom with my wife and paying $306 as electricity bill cannot be acceptable in any circumstances.

I've lived in my house for 14+ years. Last December (2013) I received a card in my mailbox saying PG&E couldn't read my meter. I called the phone number and left them messages on 3 separate occasions. Nobody called back. My December bill came in at $79, which is very low for winter. When my January 2014 bill arrived, it was $284. It turns out that PG&E performed an "estimated" meter read for my December bill. Somehow this estimation was about the lowest of the year, despite it being winter. When the meter was actually read in January, PG&E billed me the entire difference between the (ridiculously low) December estimated read and the actual read all in a single month's billing cycle. That put me well into Tier 3 and Tier 4 prices. This caused an overcharge of well over $100 when I hadn't used any more gas or electricity than normal. I think PG&E is doing this intentionally. All they need to claim is that they couldn't access your meter and then estimate the reading low. It's sandbagging. It's illegal.

I switched to another gas supplier out of TX. My gas bill was $88.00 but PG&E also charged me a $91.00 "delivery charge"!! When I called PG&E, I was told it was cost for gas line maintenance. This doesn't seem right. How can the maintenance be more than product??? And how could it cost $91.00 a month???

The subject should be addressed in these issues. I moved into a two bedroom town home at the start of the summer, which I understand usually rates for the summer can be high if you have numerous fans, or an AC unit with a high demand. Well none of these are the case in my issue as we have no AC and would occasionally have one small fan in a window for an hour at best. How is it my very first bill from these ** was over 400 dollars (200 hundred for the deposit, then another 230 for the bill) as my wife is a stay at home mother, I assumed she was doing something to warrant these ungodly bills.

I transferred my natural gas account to Tiger Natural Gas Inc. and PG&E is charging me Gas Delivery Charges. Do they have legal rights to charge me when I have other friends in the same situation but they are not being charged delivery charges. Thanks....

House was taken over with false order of protection, while fighting the court to get house back, because I wasn't there to get mail and pay. My PG&E power was turned off. So the house thieves steal the power. Four days later, judge gives me back my house and an hour later PG&E is there checking on a call. They cut power for theft and give $1200.00 fine and the $600.00 for the bill. I gave them copies of restraining showing I could not have done this. I was a victim. They would help me. The power being off helped them to steal almost everything I ever owned. Now disabled and on fixed income, can’t start over and soon to be homeless. Do I need a lawyer and how would I pay him if I did. Any answers let me know. Thanks. Worried.

Recently, I participated in PG&E's weatherization program. I was told that they would be providing me with weatherstripping on my windows and doors as well as checking for gas leaks; possibly repairing a few cracks in windows as well. Most of the technicians sent out were fairly decent. They told me that they were going to schedule a technician for me to REPAIR a minor gas leak I had in my water heater pipe. When the technician arrived, he basically told me he could not repair it because it involved actual skilled work, like soldering, and that he couldn't simply turn a wrench to fix it so there was too much effort involved, and that "for my safety", he was going to have to shut off my gas until I got it fixed. Nothing of mine was ever weatherized and no window cracks were ever fixed. I had two lights replaced in my ceiling; which I didn't really need. Lesson learned: Don't count on PG&E to help you, instead, count on them to regulate your "safety" by cutting off your utilities. TL;DR PG&E misled me about getting a repair and instead sent out a "safety technician" to shut off my gas.

In October, we moved into our home. When we contacted PG&E to transfer service to our name, we were told that there was a bill from the previous occupant that needed to be dealt with. Well, the previous occupant is deceased; I know this because she was my adopted sister. I tried to explain this to the agent, but got nowhere. Several times I attempted this. Fast forward to two weeks ago and 16 bills come to my house addressed to my dead sister’s boyfriend. So I take all the bills and my lease agreement down to the local office. Finally, I think I'm getting somewhere. The person is less than pleasant, telling me I should have come in 7 months ago. I didn't know what to do 7 months ago!

The only things that run on PGE in my home are the lights and the water heater - which is turned down to a low temperature. The month of December, my bill was double what it has ever been, claiming that we had a higher usage than ever before. Last year, at this time, our water heater was significantly higher and we had a house mate and our usage was less. Both of my neighbors said that their bills were also double for the month of December, stating that it was outrageous and no idea why it was any higher than ever before. Something is not right about this. I wish that we could all come together and fight this.

Since 2009, our bill from PG&E has been excessive. They installed a smart meter and did test to see how well the house weatherized. The summer of 2009, our bill was over $1,500.00. There are only two people who live in the home; this is one of three homes (triplex). I know we need to pay our bills, but when you can't explain my bill tripled or even went up 4 times the amount, I'm concerned we are now facing a 48-hour notice to be turned off. Our bill now is over $3,000.00. There are still only two people who live in the home. Please help.

If I were to fill your order for a dozen Grade AA eggs and then charge you $100 for those eggs, you would probably complain. After hearing your complaint, I might nod knowingly and reduce the price to $20.00. That is 80% off the initial bill, but you would probably still be unhappy. Eventually, I might grudgingly reduce the price another ten dollars. You should be thrilled and grateful to pay only $10 for a carton of eggs since that is 90% off of what I originally charged you. The fact that everyone else pays only $2 for those same dozen eggs should be of no concern to you. As ludicrous as the above scenario sounds, that is precisely what PG&E is doing with my billing. The letter CPUC sent me seems to be based on incomplete information PG&E gave them (surprise, surprise!). Because the meter readings were skewed, it is vital that following information be provided and understood.

PG&E is a scam. July, I received a $203 bill. I decided I wasn't going to use my AC anymore to keep bill down. August, I received a $302 bill. I immediately called up customer support to dispute. I informed them that it wasn't possible to have this bill when I knew the energy consumption went down from the previous month, yet I received a bill for 50% more. Sept. was $174. Still too high being that I still wasn't using my AC. I was anticipating around $75-$100. October came in at $63. This seems more accurate. November went up to $87.

At some point in the last two months, PG&E installed a SmartMeter without my permission. Now the last two months, my power bill has gone from a norm of $86 to $100 to $830 for Sept. and I just got the Oct. bill for $1,151. When I got the 830 dollar bill, I went to the office to get things fixed. After 1/2 hour of answering questions, the person told me I should hear back from someone in three weeks or so. Now I have this new bill of $1,151 that there is no way I could ever pay for. I need help with this. I plan on going to the office again in the morning first thing. But in the meantime, I sit and worry to the point that it's making me sick.

We have frequent power outages in our area. In July, we had an outage that caused my air-conditioner to burn out. The company that replaced it (at a cost of $2,500) stated that PG&E should be responsible since the unit was only 5 years old and problem caused by the outage. I contacted PG&E and they refused assistance, stating that the outage could have been caused by an "act of God" such as a bird, etc. and since they did not cause the outage deliberately, they were not responsible.

Well, I was part of the Balanced Payment Plan with PG&E for quite a while since my bill was going up and it made sense back then. On July 1st, 2012, I transferred 50% of my electricity consumption to Marin Clean Energy (MCE) for the sake of the environment, but my bill went from $221 to $251. The $31 increase is due to the 50% cost of electricity from MCE. So, I decided to check the bill to realize that my actual bill was around $89 in the past months, and PG&E never contacted me to tell me that the BPP wasn't working anymore since I don't use that much energy anymore and they were promoting smart meters and efficient use of energy; it was all a scam to put you to sleep, they just want to beef up profit and make you pay for the San Bruno Gas Pipe Disaster. But guess what, I called MCE and transferred all my energy consumption (100% solar) to them. I love competition!

PG&E won't restore power for my property located on ** Milpitas, CA 95035. I tried to settle them with the past due amount that was owed on the property by the previous home owner. Because of this problem, I have been forced to use generators as a second source of electricity. Please help me. PG&E only wants to deal with the previous owner and I don't know where he is. Thank you.

On 11/18/11, PG&E sent me a letter informing me that they had discovered that I was being billed Oakland's utility tax rate incorrectly. My business is in Emeryville. They gave me a contact person (George **) with the City of Oakland and he sent me a form to fill out to get a refund. I filled out the form, provided the documentation, and received a check back for one year of the 8 years that they had overcharged. He (George) told me that the statute of limitations on this is one year. I received my refund check for $277.66. Extrapolating from that, my refund amount would be a minimum of another $2000, probably more, for the remaining years.

I have an approximately 600 square foot loft and I've been living here for about 1.5 years. Usually my bill is approximately $60-$90 and even during the summer a maximum of $120 or so. Well this past July, I got a bill for about $280 and my AC was off because it was broke for about a week and the PG&E representative insisted that it has been running non-stop. So I didn't argue with him because he was giving me the run around saying maybe there was a glitch in my AC unit or something which wasn't the case, I know it.

Some months ago the PG&E station on Schmidt Lane in El Cerrito began to make a buzzing noise. I called 6 months ago but no one returned my call. Then, it also began to make a loud humming noise. I called again and no one returned my call. Now the noise is so loud that I can hear it in my home, which is located across the street and down the block from the station. I called again and still no one returned my call.

PG&E sent me a letter saying that I must read my meter. I did and they said they will send me a bill for over seven hundred dollars. I called them and said that it is correct. I went online and found that they let me read it the wrong way just to charge me a lot of money. They said they charged me for the whole winter because my bill was not read. Every month, someone comes to my house to read the meter.

I have received a PG&E bill totaling over $2000.00 in the month of Sept. I called PG&E about my bill and was told that I owe the monies from the previous months, but wasn't given the $2000.00 bill until PG&E was sure that I had incurred the bill. I asked PG&E, "What bills have I been paying since the time I've been living in my home?" I average a little over $200.00 a month for PG&E, so I didn't find that I was paying over or under what I expected for a home of this size. I called the representatives at PG&E to ask why I wasn't informed beforehand about the high amount of the bill? I was told that several employees checked the usage of the smart meter, and for the months of July and August, my bill totaled over $2000.00 dollars.

Utility bills have increased greatly since PG&E put in their new smart meter. When you contact their complaint center all you get is the run around about how you must have been undercharged before they installed the new meter.

PG&E installed one of their "Smart Meters" on my home. Since this was done, I have felt an unusual degree of fatigue, and I have gotten headaches. Previous to the installation of the meter, I never got headaches, and I mean never. My health has been damaged. At the very least, I want that meter removed. I did not authorize PG&E to expose me to the health risks that the meter poses.

My bill continues to get larger each month. My June bill is $174.00. Keep in mind that it is summer time. My house doesn't have an air conditioner, nor have we been using the central heat. We have hot water on demand, and we heat with propane. I don't understand why I am continuing to have to pay these amounts, when nothing is being used. The damage is being that me and my wife are disabled, and on a fixed income.

Last fall, PG&E installed a smart meter in our rental home. Our monthly bill suddenly shot up more than 200%. We were literally paying about $600 more per month. I called to find out why and they explained that it was due to rate hikes and our high usage during the summer months. They recommended that I go on their balanced payment plan in order to average out my monthly bill over the past 12 months. I do so and the next 2 bills I received showed a credit on my account with $0 due.

Our usage since the installation of the "smart meter" has doubled each month and we installed all new energy efficient windows/doors in our home and have cut down usage of everything electrical, yet our bills are outrageous and unaffordable consistently, every month.

A smart meter was installed at our home by PG&E. Since this time, our utility bills have gone out of site. The home is approximately 10 years old, therefore, it is hard to believe that the old meters were not accurate in their readings. I believe that these smart meters are a ripoff.

I called PG&E last month and complained that there should be something wrong with our meter as we were charged $388+ last month although there are only 3 adults living in our house. Our bill was never this high before. I only work part-time and have to be careful about what we are paying out. The rep from PG&E replied that I am on Smart Meter, so there could not be anything wrong with the meter. I mentioned to them that it is possible that the meter reader read it wrong. I have never called PG&E before for overcharges. This is the very first time!

I called PG&E last month and complained that there should be something wrong with our meter, as we were charged $388+ last month for only 3 adults living in the house. Our bill was never this high before. I only work part-time, as my employer reduced my hours and have to be careful about what we're paying out. The rep then told me that I am on "Smart Meter," so there couldn't possibly be anything wrong with our meter, as I mentioned to them that it's possibly the meter reader that have read it wrong. (I have never called PG&E before for overcharges, as I know our usage.)

I would like to join class action against PG&E. They installed the "smart" meter in my home. In November, my energy bill was $84. In December it jumped to $340 even though I was out of town 10 days in that month and had run the heat a total of 4 hours the entire month just to cut the chill. When I called, they said that my energy usage had spiked to 9 times the usual on the 28th when I was in Idaho and no one was in my home. They said my usage dramatically increases at 3 pm every day. Most days, I am not home until 6 pm.

Recently PGE installed electronic meters in the township of Tuolumne City, my monthly bill has gone from 130 to over 600 a month with no change in my energy usage habits. How do I know the information from my new electronic meter even pertains to my usage? I want my old meter hooked up, I will phone in the meter readings. If the bill goes down somebody has some explaining to do. It seems like these guys hooked up with the guys that got gas to 5 bucks a gallon last year when the congressional hearing was held to find the individuals in charge of the regulation there was nobody found to be accountable soon after those hearings, gas went to 2 bucks a gallon. Send those guys to PGE as soon as possible.

We have been paying about an average of $500.00 or more per month. Last month we received a bill over $800.00. We called PG&E’s customer line. Each had different stories and could not come why the bill was so high. One reason is that they had us read the meter outside of our rental home and by that reading we were told that we would owe about $8,000.

After they installed a "Smart Meter," my bill jumped from about $135 average/month to $488 for December 2009. Being a power distribution technician for 23 years, I am well-versed in KWH terms and usage. Therefore, I am the self-proclaimed "energy warden" of my family. I know our usage habits, and keep them down to be as "green" as I can! My family, who couldn't afford to have a Christmas this year, have to either pay this bill and do without food and gasoline, or dispute the bill and take the consequences!

We had a Smart Meter installed at a rental property in Los Gatos last month and the bill rose from about $150 per month to $370 per month. Our 11/17/09 to 12/15/09 bill rose to $469.96. There should be a law prohibiting such an increase from a monopoly business. I would like to join a class action suit. A PG&E worker checked the meter and said it was correct. Thank you.

I've filed several complaints to the utility company, only to get the same answer back every time. They can't seem to find anything on PGE's part. I'm just using too much electricity. This year I have paid a total of $6709 to PGE, and there is still Dec. Last year, I paid a total of $1600, a big difference! But they have a way of making you believe it's something you're doing or tell you that it is a lot hotter this year than it was last year. All I can say is, it's been hard and they're not helping one bit. I can't get them to send anyone out to see what the problem is, but if you don't pay, they'll be there to shut you off, like they did me. In Oct., $2354 was what I had to pay. I didn't have it, they shut me off. I went without electricity 1 week, paid the $2354. A week later, I got a letter stating I needed to pay $906 by the end of Oct., $800 dep., $106 is PGE. I could have a bill, yet I just paid it in full. I went online to PGE site, pulled up my account. It showed that on the days that my power was shut off, the smart meter was still sending signals and they were billing me for it. This month's bill, I got a credit for $230. Big deal, they claim it's for something else.

On 6-20-08 I went into PG&E to make a payment as I received a 24hr notice. Prior to that I had not yet received any statement for that month. They shut off my electricity as of 9am 6-20-08. Recently, I have had issues receiving my bills at my PO Box. In May I asked PG&E for a duplicate bill because I had not yet received one. Then I received April's bill in June. Yet the post office will not take responsibility I have proof the envelope is stamped with the date on a mailing label change of address.

Re: rebate for Heating work to residence.

I had just purchased a home and had the power switched over from the builder into my name. I received my first bill which was for 6 days and it was just under $100, mind you the house was vacant. So I called PG&E and they claim that they take the total from the month even the power that the builder was using and get an average for each day and thats how they billed me instead of starting it on the day that I requested service. They eventually corrected that.

My average PG&E bill at a house I didn't occupy went up from $20/month average for 10 months to $87 for the 17 days before I rented it out. PG&E didn't read the meters when the tenants moved in on 1/4/05, but rather on 1/18/05. My bill covered the period 12/18/04 to 1/4/05 and was based on average usage from 1/1/05 to 1/18/05. The account was in my name only 4 of the 18 days used to calculate average usage, and the house was empty (no inhabitants) in those 4 days.