Pacific Gas and Electric Reviews

Criminally high expensive rates. The most expensive rates in the county and the fact that citizens of California are forced to use this has their primary utility company should be Criminal. I believe the Federal Energy Regulatory Commission should do a through investigation, and the California lawmakers should put a stop to this company.

I was unaware that our PG&E meter stopped functioning for 2 months, but I called the company to ask why my bill was so high, given that two kids moved out of our home. They said they were reading our meter, and that was our monthly usage. Fast-forward a few months, and a PG&E guy shows up at our home to tell us that our meter has been broken for two months and that they are estimating our bill. I called the company to request a two-month refund for overbilling, and they denied any refund. Doesn't that constitute fraud? No wonder everyone is leaving California—our utility company makes millions, and we suffer at their expense!

PG&E is hated by residents from all spheres of society in California (and rightly so) but a few things just baffle me and would probably be considered criminal in other states, 1. It has monopoly over prices and seems to get it's way with rate hikes when it feels like, there is no stopping them. Imagine getting a bill of $150 and being happy about it (because $150 is better than $450) only until you realize you never turned on heat/AC that month. 2. Why do consumers have to bear the brunt of wild fires? It's the responsibility of the state to mitigate fires through taxes paid by residents and not through a utility company. An excuse of wild fires for bumping rates is highly suspect.

PG&E is great for one thing and one thing only, to keep raising those prices! Now, not only do we the consumer get to eat the cost of the fire that was started by PG&E but also we get to pay another fee on top of our bill! I hate this company.

I'm a business owner and the people that work here are heartless. I'm asking to keep my light on for 3 more days so I can pay what they are asking for and they don't care, they shut off my service anyway and now I'm about to lose $18,000 of inventory.

Called to get final bill and then paid it. Moved to new house also on PGE gave the address when I canceled service to start new service. Then it turns out that I owed more money. And instead of calling or email or writing me PGE sent straight to collections. 50 years I've been with PGE not late one time, and they wreck my credit. Took it from a perfect 850 to 780. I hope PGE's CEO houses burns down.

I have been waiting for PGE to give my contractor the okay to work on the electrical for 10 days now. They have been told I have a terminal daughter that lives with me and they keep asking for more information on her illness. This is ridiculous to say the least. All I want is to get this done so I can take care of my daughter the best I can. We need to get PGE out of California and bring in someone that cares about us.

Absolute criminals. PG&E double billed me for 6 months of service after I paid each month in full. 6 months later they decided I as a single person used double power and billed me exactly what I paid the previous 6 months. I refused to pay and 8 months later they shut my power off all the while I have been paying my monthly service I truly used. I have sued them 4 times in small claims court and won each time. Back to court to sue these corrupt criminals yet again. This state does nothing to these cheating murders.

PG&E is the worst company to ever exist. It has more lawsuits against them than any company in CA. And it has actually caused many deaths! And it is run by idiots! We had an outrage today in San Jose. I talked to an idiot at PG&E and the person said that this is not an emergency. Do they not realize that that people can die without power? People can be on medical life saving equipment. People can fall or get injured in the dark! An outrage must be considered the highest emergency.

This electric company does not maintain the power lines still above ground on Bainbridge Island. Why are they still above ground?? Because they are too worried about their profit margin! Property taxes are put the roof but still can’t get decent utility service. Shameful!

Shady company... I believe that this company steals from customers. Charging them for gas that was never used.. I hope one day the people of CA will take back their power and gas grid from them. They also burn towns to the ground and then blame the residents. In my opinion I bet PG&E started the fires we just had in the Pacific Palisades.

My bill jumped from 33$ a month to double the price 77$ in January for just a water heater only. No other gas burning appliances in the apartment. I think PG&E is using the wild fires to take advantage of poor people to pay for the damages in LA and instead of paying out of his own pocket pg&e is ripping people all over the state and the price keeps increasing it’s ridiculous.

Besides, the PGE rate went up and I did not even use much. Someone knocked on my door after 5 PM claiming to be from PGE, mentioning something called 'Flexi 6' to fix gas on my property. I do not appreciate unannounced visits to my home or property without prior notification through the official system. Please address this issue and ensure proper communication protocols are followed in the future.

Last month my electric bill was 84$. This month it's over 400$. Our pellet stove is only difference and we aren't running it but about 8 hrs per day, being very frugal, not using energy during prime hours, turning lights off really other than simply sitting in the dark with no heat as well? Perhaps next month we shall starve too .. You burn down our forests, get you hindends sued, raise my rates to cover your losses and give lousy customer service.. My husband and I are older and disabled living on a fixed income and I don't know how much more we can afford of these high costs.

PG&E is the most expensive in the United States of America. People can't afford and the reason is so much scams with PG&E. They charge first based on their meter, and then again they calculate and charge how much they rent/buy from green energy which is double charge and they are applying double charge for all customers. When you call them, they keep telling some nonsense stuff. I regret to be part of PG&E area. I am working on direct solar shortly to get out of this energy scams... It's a total waste noncustomer friendly company who deserve no payment.

Extortionists. Charged us 900+ a month for electricity during the pandemic. We closed accounts with them, paid our final bill, and then received a notice 2 months later that we owed more for a final bill. When we tried to contact them, they said they couldn’t find our account or that we owed anything. Then a year later I get two different collection agencies reaching out over this magical payment that their records didn’t even indicate were there. Despicably run company with a web of collection mafia under their thumb. I am so disappointed on them; I was a Pg&e customer my whole life and now they just want to screw me over for an extra buck. Go away, stop harassing. Haven’t lived in California for two years. At least spend some time to actually connect with your past customer about what I supposedly owe rather than send collection goons after me.

I am end stage anorexic, no access to a frig for food, and they are demanding $7k right now or we will never get our power back on. WE MISSED ONE PAYMENT. WE HAVE SOLAR. IT MAKES NO SENSE. SHAME ON THEM. THEY ARE MONSTERS

Absolute criminal company, with the California Public Utilities Commission in their pocket. Outrageous rates with never ending hikes, 4 rates hikes in 2024 alone! Whistleblowers have proven PG&E was negligent and only cared about profits over maintaining old outdated equipment. Now we the customer are paying for their felonious acts! Appalling company, appalling state oversight, and an appalling Governor who allows all of it to continue.

Trash company, that has a monopoly on the power grind of the central valley. They over charge and underprovide. Let them pay out millions to their higher-ups. Should be shut down for fraud and sued to return stolen money.

I was in the process of getting solar panels installed when they crossed an issue at my panel box. They asked if they can turn off the power. I told them my 93yr old Grandma on oxygen so they called PGE to come see what’s wrong. 20 min later a knock at the door and soon as I came to the door he gone say, "Who stealing power? Is it your husband? Your uncle? Your brother?" I said, "Excuse me?" He say, "Put some shoes on and I’ll show you." Ok we go to the panel box. I don’t know anything I’m looking at so he says, "I’m disconnecting your power," and I say, "Sir I have my 93 yr old grandma on oxygen, Can you give me a hour or so to make arrangements? Can you give a number to call? I don’t know what’s happening." Looked me in my face and said no. 15 min later power off.

PG&E the worst, do not buy a house where this company do business, you will pay dearly for it. They are 5 to 20 times as much as other companies like Smud or Roseville Electric, even if you barely use any electricity, they will charge you. Imagine in the summer or winter when you turn your AC or heater how much your bill will be, but what you can do, it’s a Monopoly so they can charge whatever they like. This company needs to broken down to bunch of small companies so we can have some competition, not a total Monopoly

PG&E is the worst company ever that this, it should not be legal. They are the most illegal worst company scam extortion. Robbery, you name it, it's p. G, they should not be legal or even being able to operate. How do they charge for freaking? A fire that they're getting Sue for they charge people a month before. They are ridiculously freaking out of control. There should be something done about PG. Y service, this should be it's not allowed. They should be illegal. That's all there is to it and nothing you could do about it. I guess except we're just bite the bullet and freaking. Take it u* t** b***

PG&E doesn’t want people to be able to afford food so when they shut your power off for three days for no good reason you won’t complain about how the food you now can’t afford has been spoiled. PG&E is determined to make your mortgage payment the second most expensive bill.

PG&E is a scam. I got rid of a lease solar on my house in May of 2023. I got charged in April of 2024 for true up of 430 dollars. They did not admit they screwed up and did not refund me my money even though I was paying my monthly normal usage bill every month. Horrible customer service.

I've always paid my bills. Not always the full amount, but in the end - nothing ever went unpaid. Zero'd out my balance in Jan, sent 300 Jan/Feb and now again in Feb, they are threatening me with a 48 hr cancellation. They are constantly begging and getting rate increases that WE end up paying for destroying lives and killing people because they pay their investors instead of maintaining their equipment. Both PGE and the CPUC could care less about those of us who cannot unilaterally seek our pay increases, but they somehow think we can magically come up with the money. PGE needs to be disbanded and publicly run.

YOUR COMPANY raised the rates, I've done nothing different with my energy use!! If you compare to last year at this time it was much lower. I'm not the only one seeing this. You are pushing the cost on to all of your customers because of your bankruptcy and law suits with all the wild fires. I know quite a few Senior Citizens that cannot afford food now because of your rate increase let alone their utility bill. How about instead of giving us creative ways to save on energy you lower the rates back down to what is fair. I only have PG&E Gas for my water heater, dryer and stove. The rest is REU. I've never had a bill that high before.

PGE are gouging customers. Their pricing is bankrupting Californians. And, they asked and were granted yet another increase for 2024! Literally cannot stand them. My home is 2000 square feet, with window shades and solar, but my bills are still sky high. My NEM was over $1500 this year!

We received a letter from PG&E stating our electricity would be off in 10/9/23 from 8:00-4:00. Then we received a text saying 5:00. Then it was moved to 6:00. It’s now 7:30 pm and we still have no electricity from their scheduled maintenance. Any other company would go out of business for this lack of quality of work…

I found a outside company, Spark Energy, to buy my gas from. P G&E was charging $2.94 per therm, and Spark charges $. 99 per therm. It was great for a few months, but PGE started charging a delivery fee of $2.40 per therm for use of their pipes. That means I am now paying almost $3.50 per therm. I think this is overcharging for use of their pipe, or I was paying less than $.50 per therm before. This is outrageous.

My bills started getting higher each month. Me and my family barely use any gas or heater and despite this the bill still rounded more than 100 bucks each month. This month I checked my bill only to see a third party was added who reportedly called PG&E saying I wished to add them to my bill. This made things worse as I had never told the third party such thing. This resulted in my bill going higher. I contacted the customer service who made me wait more than half and hour or so just for me to not get the answers to my questions. I simply wanted to know how PG&E could add a third party on the bill without my permission. This was truly a shock for me. I researched more about PG&E only to discover many other customers had complained too. We all need justice for what they have done. This is a violation.