Pacific Gas and Electric Reviews

Absolute criminal company, with the California Public Utilities Commission in their pocket. Outrageous rates with never ending hikes, 4 rates hikes in 2024 alone! Whistleblowers have proven PG&E was negligent and only cared about profits over maintaining old outdated equipment. Now we the customer are paying for their felonious acts! Appalling company, appalling state oversight, and an appalling Governor who allows all of it to continue.

Trash company, that has a monopoly on the power grind of the central valley. They over charge and underprovide. Let them pay out millions to their higher-ups. Should be shut down for fraud and sued to return stolen money.

I was in the process of getting solar panels installed when they crossed an issue at my panel box. They asked if they can turn off the power. I told them my 93yr old Grandma on oxygen so they called PGE to come see what’s wrong. 20 min later a knock at the door and soon as I came to the door he gone say, "Who stealing power? Is it your husband? Your uncle? Your brother?" I said, "Excuse me?" He say, "Put some shoes on and I’ll show you." Ok we go to the panel box. I don’t know anything I’m looking at so he says, "I’m disconnecting your power," and I say, "Sir I have my 93 yr old grandma on oxygen, Can you give me a hour or so to make arrangements? Can you give a number to call? I don’t know what’s happening." Looked me in my face and said no. 15 min later power off.

PG&E the worst, do not buy a house where this company do business, you will pay dearly for it. They are 5 to 20 times as much as other companies like Smud or Roseville Electric, even if you barely use any electricity, they will charge you. Imagine in the summer or winter when you turn your AC or heater how much your bill will be, but what you can do, it’s a Monopoly so they can charge whatever they like. This company needs to broken down to bunch of small companies so we can have some competition, not a total Monopoly

PG&E is the worst company ever that this, it should not be legal. They are the most illegal worst company scam extortion. Robbery, you name it, it's p. G, they should not be legal or even being able to operate. How do they charge for freaking? A fire that they're getting Sue for they charge people a month before. They are ridiculously freaking out of control. There should be something done about PG. Y service, this should be it's not allowed. They should be illegal. That's all there is to it and nothing you could do about it. I guess except we're just bite the bullet and freaking. Take it u* t** b***

PG&E doesn’t want people to be able to afford food so when they shut your power off for three days for no good reason you won’t complain about how the food you now can’t afford has been spoiled. PG&E is determined to make your mortgage payment the second most expensive bill.

PG&E is a scam. I got rid of a lease solar on my house in May of 2023. I got charged in April of 2024 for true up of 430 dollars. They did not admit they screwed up and did not refund me my money even though I was paying my monthly normal usage bill every month. Horrible customer service.

I've always paid my bills. Not always the full amount, but in the end - nothing ever went unpaid. Zero'd out my balance in Jan, sent 300 Jan/Feb and now again in Feb, they are threatening me with a 48 hr cancellation. They are constantly begging and getting rate increases that WE end up paying for destroying lives and killing people because they pay their investors instead of maintaining their equipment. Both PGE and the CPUC could care less about those of us who cannot unilaterally seek our pay increases, but they somehow think we can magically come up with the money. PGE needs to be disbanded and publicly run.

YOUR COMPANY raised the rates, I've done nothing different with my energy use!! If you compare to last year at this time it was much lower. I'm not the only one seeing this. You are pushing the cost on to all of your customers because of your bankruptcy and law suits with all the wild fires. I know quite a few Senior Citizens that cannot afford food now because of your rate increase let alone their utility bill. How about instead of giving us creative ways to save on energy you lower the rates back down to what is fair. I only have PG&E Gas for my water heater, dryer and stove. The rest is REU. I've never had a bill that high before.

PGE are gouging customers. Their pricing is bankrupting Californians. And, they asked and were granted yet another increase for 2024! Literally cannot stand them. My home is 2000 square feet, with window shades and solar, but my bills are still sky high. My NEM was over $1500 this year!

We received a letter from PG&E stating our electricity would be off in 10/9/23 from 8:00-4:00. Then we received a text saying 5:00. Then it was moved to 6:00. It’s now 7:30 pm and we still have no electricity from their scheduled maintenance. Any other company would go out of business for this lack of quality of work…

I found a outside company, Spark Energy, to buy my gas from. P G&E was charging $2.94 per therm, and Spark charges $. 99 per therm. It was great for a few months, but PGE started charging a delivery fee of $2.40 per therm for use of their pipes. That means I am now paying almost $3.50 per therm. I think this is overcharging for use of their pipe, or I was paying less than $.50 per therm before. This is outrageous.

My bills started getting higher each month. Me and my family barely use any gas or heater and despite this the bill still rounded more than 100 bucks each month. This month I checked my bill only to see a third party was added who reportedly called PG&E saying I wished to add them to my bill. This made things worse as I had never told the third party such thing. This resulted in my bill going higher. I contacted the customer service who made me wait more than half and hour or so just for me to not get the answers to my questions. I simply wanted to know how PG&E could add a third party on the bill without my permission. This was truly a shock for me. I researched more about PG&E only to discover many other customers had complained too. We all need justice for what they have done. This is a violation.

This year the power has been out multiple times mostly just minutes but recently out for almost 5 days because of a tree down 3 houses away. $400 of food in freezer ruined. PG&E dismissed my claim saying not their fault when the power goes out constan

I was just on the phone to talk for my parents who spoke broken enough and all the person says is, "I can't let you talk to me." My parents even verify they were by me. He did not help with everything. He only helped with something I already had the number for. I needed to fix my dad's email but the person wouldn't allow it. It was a complete nightmare since my parents don't know what are emails. They are very old. I don't know if PG&E cares about their customers but they really make things tough and they wonder why their phone calls have nothing but grumpy people since they can have those who speak fluent talk for them. If I could give a 0 star I would. We've been customers for more than 30+ years and they are still rude. It's very insulting. If it's just that one guy, he needs to leave if he's representing the whole company.

My PG&E bill has always been between $20-$60 a month. I only use gas for my hot water heater. This month my bill was $233 and last month it was $150. I spent over an hour on the phone with customer service. Worst experience EVER! I still don't have any answers as to why my bill is so high.

I was paying $15 or less a month for gas up until two months ago. Sometimes my bill would be as low as $2. My last two bills were $311 and $213.41. That's a mark up of 1500% or more. When I contacted them they initially told me that my meter wasn't reading right and that they were undercharging me, BUT IT HAS BEEN THIS PRICE AT EVERY PLACE I'VE EVER RENTED BEFORE, and up until recently was here too! My theory is that they're raising their prices to cover their many lawsuits, because my usage is consistently the same on every bill. Shame on PG&E. I hope they go out of business. I do plan on calling my county representative to ask about introducing a bill to put limits on what they can charge us, and I'm going to call the news to tell them about it too.

I had outage from storm from 7th of Jan 2023. By the 8th of Jan 2023 it was on. Thank your all team of PG&E. Thanks to your hard work we have warmth, lights back. Thanks again. May god bless your teams. You know what thank you the whole company.

During my time using this company for my energy requirements things did not seem terrible. I never missed a bill payment because I used electronic payments and however I updated my personal information with his company because I started using them with my ex-wife. We divorced and I moved on and I changed my phone number and updated the information and because every bill was getting paid on time I thought that all the information was good. When I checked it and saw that it was my old phone number I made sure to correct them with the correct phone number. They continued to fail to update my information correctly in this I found out when I went to move.

My bills have never been higher. I live in a 1 bedroom unit alone. My bill for this month was over $180.00. I canceled service with Vista Energy 2 months ago and their still billing me and PGE is billing me for the same thing. In my adult life I have never paid these amounts. How do they think we can manage it? On SSA Low Income and the amount from CARE I get doesn't help much. PGE is the most outrageous bill I have. Customer service is Bad. Can't get through. Online is of no use. They state you can email them, then you go to email and they're not set up for it. They force you to use self service or online. I wish I could get rid of PGE and go with another company. I rate PGE on a scale of 1 to 10 a 2.

I wanted to find a PG&E in-person payment center close to where I live. My regular location has been closed ever since Covid-19 restrictions started. Other payment centers at least have a drop box so your payment is not late. I don't understand why other places do not have drop boxes as well. The burden is put on the postal service men and women. To me, a drop box is a very convenient solution! It is hard talking to a robot or being on hold for 25 minutes.

Trying to navigate to speak with someone in Customer Service in Billing at PG&E is a confusing frustrating experience with little to no assistance. I signed up to have PG&E as MY Energy CARRIER period. So why am I (and others) being charged for "third part energy," when, (1) we signed up for PG&E SOLELY and, (2) Most of Us are laid off/unemployed to Covid?? NO. I DID NOT SIGN for a Third Party carrier--I LOOKED TO AVOID THAT! Fun Fact: this "third party" happens to be "an affiliated /subsidiary of PG&E." Really? Hmmm... I think this is horrible! We're trying to pay bills, get ourselves back up and this??? Oh and trying to call is just as bad. You either wait with no one picking up your call, or you get asked to be called back. Problem with that feature is, they call OUTSIDE THE TIME THEY TELL YOU. And of course, you can't get the call. PG&E we're trying to do the right thing why are you being so difficult???

PGE is mostly a bunch of people out to cheat other people. They don't answer calls and provide service readily meaning they are out to cheat people mostly, simple scam. Some of life is about tolerating scams, they will reap what they sow...

For most part offer competitive rates. The offer 20% off CARE program form clients with challenge income. They also come out same day if smell gas leak and check house. Furthermore, able to schedule annual safety checks of water heaters, stoves and heaters for safety. This helps save for consumers.

I am doing a renovation on three homes in a row. PG&E services all power and gas. I keep making appointments and PG&E just does not show up. Then I call and make another appointment. PG&E sends an automated call confirming the appointment BUT no one ever shows up. They have a monopoly on us with power and gas and offer no customer service at all. If there was a way to get rid of them I would do it in a heartbeat!

Like many, I have become skeptical of PG&E to deliver high quality energy services. I just reviewed our most recent bill and observed the ongoing trend of ever increasing costs while the company's frail infrastructure continues to buckle due to years of neglect and what appears as a greater commitment to shareholder's interests versus that of CA customers. With a revolving door of CEO's and repeated bankruptcies, when does this utility actually get it right? Is this public/private strategy actually work and is it prepared for the ongoing environmental challenges we are witnessing with global warming?

NEVER ALLOW PG&E service guy TOUCH YOUR GAS FURNACE because they dismantle the gas pipe without asking your permission which caused you paying over $3000.- to replace a new furnace. My story is I called PG&E for service because gas furnace could not ignite itself on 11/20/2020. I figured it might be because 1 day before the service guy Eddie came to my house to restore gas meter and checked on gas furnace after fumigation. The same service guy Eddie came again. After he tested and found no gas leak. He said likely due to bad sparker and suggested me to find a licensed contractor for repair. Then without any notice or ask for permission, he dismantled the gas pipe and left.

PG&E came out after midnight to repair a broken power line. In doing so they trimmed a LOT of tree branches. I called PG&E the next day to learn if they would remove and chip the branches. The answer was that they do if the diameter of the branches is less than 4". They would have someone call me to make an appointment to determine what their action might be. When I didn't hear from anyone after 24 hours, I called again. They said it could be 7 days until someone would call to make an appointment.

For the last year my PGE bills have been high. Last month, January 2020, PGE says I used a great quantity of gas. I know that is wrong because I was out of the country and there was no gas being used from Jan 16 - 23. The heater thermostat was OFF. The only gas being used was for the water heater and there was nobody home. Yet they report I had HIGH gas consumption including during those days. There is something fishy going on. I tried to inquire but they just have a circular phone messaging that does not allow for talking with a person or dealing with a question or problem. Very poor customer service. I wonder if customers are being gouged to protect their stock shareholders.

I have used the same type of appliances every year for 10 years. Checked for grounds, unplugged everything and watched the meter as I plugged everything back in and there is absolutely no way my bill should be 400% higher than it has ever been. Attempted to get on CARE program 3 times and they've "lost the paperwork" every time. Contemplating living without power because I cannot possibly continue to pay the bill. Candle check?