Pacific Gas and Electric Reviews

Our neighborhood has at least 2 unplanned outages per year. It is the day before Thanksgiving, and we have another one today from 11 to 4:45! Who thought this was a good idea? We have had outages in the summer when it is hot, too. There is zero accountability from PG&E or CPUC for the lack of service and unplanned outages in our neighborhood. I sent complaints to CPUC and PG&E in the past with no resolution.

I want to extend my sincerest appreciation to PG&E for sending technician CJ to my father’s home at **. CJ was the definition of professionalism — concise, polite, friendly, and extremely knowledgeable.

My compliments to the crew laying underground cable in my area including traffic control in Foresthill. They had to tear up a whole lot of ground, excavating, etc., and finished up the section, today. A great job on cleanup, repaved, chip sealed, and actually evened in all out, nicely. Although it isn’t a heavily trafficked road, the crew was accommodating to get us through it. I know they’ll be back to finish what’s left, but I always say, give credit where it’s due. Keep it up.

I live up in the mountains in Dunlap California. Our PG&E first responder, Jimmy is the best in responding quickly and helping to restore the power. He always responds quickly and is professional when he comes out to the park. He asked about my dogs.

PG&E is one of the most awful companies in America! They are criminals! They have here they are onto my property for over 2 years. Destroyed my yard, stole my sprinklers, do nothing but blame the people that they hire to come out and then do nothing to fix anything or make anything right to the customers that are affected. Rupture in San Bruno or the water contamination that they caused in Hinckley with the chromium 6.

Worse customer service. Interpreter sucks, I was talking to my dad because I have my own question, they told me to stop talking since I'm a minor and interpreter it to my dad. I'm not, talking to them, I'M TALKING TO MY DAD. Interpreter were mad asking "do you understand it?" In our language which she was supposed to interpret in Tagalog. Girl that's why you were called there.

They CAN NOT keep the power on to about 500 of us in placer county. It has gone down at least once every 2 weeks averaging 12hrs per outage. All I get is a text with inaccurate times. They refuse to tell us why this keeps happening, on the rare occasion we can actually talk to a human being.

This company is the worst company when it comes to reliability, price, billing, fees and efficiency. Not only they charge higher than any other company in US they also charge a lot for convenience fee to pay their highly bloated bill. This company should be dissolved and replaced with more efficient and rate friendly company. We need more competition for this money hungry company.

We live at Cedar's Studio Apartments, in Campbell. PG&E is taking their sweet time installing new electrical lines for the (crammed in) ADUs that were built here. We were oh-so-casually displaced from our parking spots and left to have to find parking (in a highly-dense area). In case you care, there are elderly and mobility-challenged persons that reside here. Two-weeks ago, PG&E squandered a whole week of the contractor's ability to work, due to having to wait for an inspection from them (PG&E). Every day that goes by is a day that is causing UNDUE HARDSHIP on some of the tenants here. I hate that I am a shareholder of PG&E after seeing how "cavalier" they have been with their non-urgent way they are going about setting up new lines. Make it better and complete this job!

Criminally high expensive rates. The most expensive rates in the county and the fact that citizens of California are forced to use this has their primary utility company should be Criminal. I believe the Federal Energy Regulatory Commission should do a through investigation, and the California lawmakers should put a stop to this company.

I was unaware that our PG&E meter stopped functioning for 2 months, but I called the company to ask why my bill was so high, given that two kids moved out of our home. They said they were reading our meter, and that was our monthly usage. Fast-forward a few months, and a PG&E guy shows up at our home to tell us that our meter has been broken for two months and that they are estimating our bill. I called the company to request a two-month refund for overbilling, and they denied any refund. Doesn't that constitute fraud? No wonder everyone is leaving California—our utility company makes millions, and we suffer at their expense!

PG&E is hated by residents from all spheres of society in California (and rightly so) but a few things just baffle me and would probably be considered criminal in other states, 1. It has monopoly over prices and seems to get it's way with rate hikes when it feels like, there is no stopping them. Imagine getting a bill of $150 and being happy about it (because $150 is better than $450) only until you realize you never turned on heat/AC that month. 2. Why do consumers have to bear the brunt of wild fires? It's the responsibility of the state to mitigate fires through taxes paid by residents and not through a utility company. An excuse of wild fires for bumping rates is highly suspect.

PG&E is great for one thing and one thing only, to keep raising those prices! Now, not only do we the consumer get to eat the cost of the fire that was started by PG&E but also we get to pay another fee on top of our bill! I hate this company.

I'm a business owner and the people that work here are heartless. I'm asking to keep my light on for 3 more days so I can pay what they are asking for and they don't care, they shut off my service anyway and now I'm about to lose $18,000 of inventory.

Called to get final bill and then paid it. Moved to new house also on PGE gave the address when I canceled service to start new service. Then it turns out that I owed more money. And instead of calling or email or writing me PGE sent straight to collections. 50 years I've been with PGE not late one time, and they wreck my credit. Took it from a perfect 850 to 780. I hope PGE's CEO houses burns down.

I have been waiting for PGE to give my contractor the okay to work on the electrical for 10 days now. They have been told I have a terminal daughter that lives with me and they keep asking for more information on her illness. This is ridiculous to say the least. All I want is to get this done so I can take care of my daughter the best I can. We need to get PGE out of California and bring in someone that cares about us.

Absolute criminals. PG&E double billed me for 6 months of service after I paid each month in full. 6 months later they decided I as a single person used double power and billed me exactly what I paid the previous 6 months. I refused to pay and 8 months later they shut my power off all the while I have been paying my monthly service I truly used. I have sued them 4 times in small claims court and won each time. Back to court to sue these corrupt criminals yet again. This state does nothing to these cheating murders.

PG&E is the worst company to ever exist. It has more lawsuits against them than any company in CA. And it has actually caused many deaths! And it is run by idiots! We had an outrage today in San Jose. I talked to an idiot at PG&E and the person said that this is not an emergency. Do they not realize that that people can die without power? People can be on medical life saving equipment. People can fall or get injured in the dark! An outrage must be considered the highest emergency.

This electric company does not maintain the power lines still above ground on Bainbridge Island. Why are they still above ground?? Because they are too worried about their profit margin! Property taxes are put the roof but still can’t get decent utility service. Shameful!

Shady company... I believe that this company steals from customers. Charging them for gas that was never used.. I hope one day the people of CA will take back their power and gas grid from them. They also burn towns to the ground and then blame the residents. In my opinion I bet PG&E started the fires we just had in the Pacific Palisades.

My bill jumped from 33$ a month to double the price 77$ in January for just a water heater only. No other gas burning appliances in the apartment. I think PG&E is using the wild fires to take advantage of poor people to pay for the damages in LA and instead of paying out of his own pocket pg&e is ripping people all over the state and the price keeps increasing it’s ridiculous.

Besides, the PGE rate went up and I did not even use much. Someone knocked on my door after 5 PM claiming to be from PGE, mentioning something called 'Flexi 6' to fix gas on my property. I do not appreciate unannounced visits to my home or property without prior notification through the official system. Please address this issue and ensure proper communication protocols are followed in the future.

Last month my electric bill was 84$. This month it's over 400$. Our pellet stove is only difference and we aren't running it but about 8 hrs per day, being very frugal, not using energy during prime hours, turning lights off really other than simply sitting in the dark with no heat as well? Perhaps next month we shall starve too .. You burn down our forests, get you hindends sued, raise my rates to cover your losses and give lousy customer service.. My husband and I are older and disabled living on a fixed income and I don't know how much more we can afford of these high costs.

PG&E is the most expensive in the United States of America. People can't afford and the reason is so much scams with PG&E. They charge first based on their meter, and then again they calculate and charge how much they rent/buy from green energy which is double charge and they are applying double charge for all customers. When you call them, they keep telling some nonsense stuff. I regret to be part of PG&E area. I am working on direct solar shortly to get out of this energy scams... It's a total waste noncustomer friendly company who deserve no payment.

Extortionists. Charged us 900+ a month for electricity during the pandemic. We closed accounts with them, paid our final bill, and then received a notice 2 months later that we owed more for a final bill. When we tried to contact them, they said they couldn’t find our account or that we owed anything. Then a year later I get two different collection agencies reaching out over this magical payment that their records didn’t even indicate were there. Despicably run company with a web of collection mafia under their thumb. I am so disappointed on them; I was a Pg&e customer my whole life and now they just want to screw me over for an extra buck. Go away, stop harassing. Haven’t lived in California for two years. At least spend some time to actually connect with your past customer about what I supposedly owe rather than send collection goons after me.

I am end stage anorexic, no access to a frig for food, and they are demanding $7k right now or we will never get our power back on. WE MISSED ONE PAYMENT. WE HAVE SOLAR. IT MAKES NO SENSE. SHAME ON THEM. THEY ARE MONSTERS

Absolute criminal company, with the California Public Utilities Commission in their pocket. Outrageous rates with never ending hikes, 4 rates hikes in 2024 alone! Whistleblowers have proven PG&E was negligent and only cared about profits over maintaining old outdated equipment. Now we the customer are paying for their felonious acts! Appalling company, appalling state oversight, and an appalling Governor who allows all of it to continue.

Trash company, that has a monopoly on the power grind of the central valley. They over charge and underprovide. Let them pay out millions to their higher-ups. Should be shut down for fraud and sued to return stolen money.

I was in the process of getting solar panels installed when they crossed an issue at my panel box. They asked if they can turn off the power. I told them my 93yr old Grandma on oxygen so they called PGE to come see what’s wrong. 20 min later a knock at the door and soon as I came to the door he gone say, "Who stealing power? Is it your husband? Your uncle? Your brother?" I said, "Excuse me?" He say, "Put some shoes on and I’ll show you." Ok we go to the panel box. I don’t know anything I’m looking at so he says, "I’m disconnecting your power," and I say, "Sir I have my 93 yr old grandma on oxygen, Can you give me a hour or so to make arrangements? Can you give a number to call? I don’t know what’s happening." Looked me in my face and said no. 15 min later power off.

PG&E the worst, do not buy a house where this company do business, you will pay dearly for it. They are 5 to 20 times as much as other companies like Smud or Roseville Electric, even if you barely use any electricity, they will charge you. Imagine in the summer or winter when you turn your AC or heater how much your bill will be, but what you can do, it’s a Monopoly so they can charge whatever they like. This company needs to broken down to bunch of small companies so we can have some competition, not a total Monopoly