Constellation Reviews

In MD there are far better choices on the PSC website. And, Constellation has many Complaints filed at the MD PSC. Just avoid. When you call to cancel the account you are put ON HOLD FOREVER, so you can listen to all their commercials. Bad and sad.

Constellation is a dishonest and "scam" of a company. Representative stopped into our facility 2-3 times a month for at least 6 months, brought bagel and donuts. He seemed like a genuine good guy, so we signed up. From the beginning, the gentleman disappeared. Stopped answering his cell phone. The rates we agreed on were doubled, energy bill was doubled. We moved to a bigger location less than a year into the contract they hit us with a $550 cancellation charge and 3 month service charges. PLEASE DO NOT LET THIS COMPANY IN YOUR OFFICE!! It's a Scam!!

Bait and Switch Operation. Quoted me a price of 8 cents a KWH, but then changed to 16 cents a KWH for anything less than 500 KWH, and a minimum of $80 a month no matter how much electricity I will use....I am in the process of canceling the request for service and I am still with the old Provider and with this experience on the phone to cancel the request for service I feel they will be a NIGHTMARE company to deal with...Customer Service Providers are sitting in India and Philippines...have no clue...They hand up on you to avoid the cancelation....Avoid this company like COVID-19...Social distance this company forever or get some therapy planned ahead of time if you want to deal with them for a year.

Updated Review on 06/12/2020: Please do not believe anything you read about Constellation Energy at ** or **. These sites have many identical reviews despite representing customers from different states. This similarity indicates the reviews are manipulated. This particular review is an update from a previous review sent to ConsumerAffairs in April. It has not yet been posted because they are still waiting for a response from Constellation. Other review sites described in detail the predatory marketing practices of this brokerage company (they and their parent company EXELON are not really energy companies at all, much like Enron).

The sales make a commission and because of that the sales rep I had to work with, Angela **, was just spouting lie after lie about anything she can to get me to sign. I actually read contracts and I told her that multiple points were the opposite of what she said (basically I would get all these extra charges and fees that she said she guarantees I won't get). She stated that those points in the contract are inaccurate and what she is saying is the truth, yet she said she was not willing to email any of that because 'she's not allowed to put any of this in writing' which is very odd. I said I can ask the customer service agents in email and see if they are willing to write any of the information back.

Sometime around August of 2019, I used the chat function to discuss with an agent how to get my plan transferred from my parent's house to my new house. Never having done this before, I trusted whatever she was going to do was correct. She advised that I switch my plan over to the new house and that my parents sign up with a separate provider of their own. Sounded legit enough. Long story short, my closing date (which was also my switch date) came along and, lo and behold, power was completely cut off to my parent's house.

After being lured in by the promise of lower rates, they wound up noticeably higher than my electric supplier. Not only were they higher, but, after cancellation, they continued to bill me on an outside light at 148 kwh per month for 22 months (as you've likely noticed, electric bills are insane to try to read through and decode, so, I didn't notice it until my electric company pointed it out to me). Here's the slimy kicker- the outside light that they were still charging me for, doesn't even have a meter on it! MY electric company had set it up on a flat rate when first installed. So, how on earth could they charge by kwh?? Good question. Must be nice to just make up a number and charge the customer. I will be contacting the Attorney General and doing my best to shut these scumbags down!!!

Be mindful of nice people at the mall! When I signed up for their services, my bill was supposed to go down, but instead my bill ended up being higher than if I stayed with PECO. I'm digging in much further on this, but they are now demanding $150 to allow me to leave. I feel really bad to the seniors who are signing up to save money on their gas and electric. BAD DEAL AND STAY AWAY!

i switched to them because they offered lower rates and would guarantee them. After the first bill, there were all kinds of hidden charges and my bill was actually higher. I called them and they offered to let me out of the contract but they charged me $100 cancellation fee. Don't trust these guys. Check ratings. Theirs is among the lowest in the industry.

I chose Constellation as the cheapest bid for my new a/c purchase. They are not only horrible but dishonest. They made numerous installation errors, which they promised to fix, but no-showed every time and then quit returning my calls. They also left a huge hole where the wiring entered my house through the exterior bricks, and I've now learned that rats have been entering my attic through the hole, and it's going to cost me tons of money to address this problem. DO NOT do business with these incompetent and dishonest people!!

I signed up with Constellation in September 2019. I received a contract from them. They were supposed to switch me over to their service by 10/15 the latest. The rate was supposed to be .855 fixed for 12 months. As of 12/11 they had NOT changed me over to them costing me an extra $50 per month for two months =$100.00 in extra costs, When I called they admitted that an incompetent representative had NOT submitted the paperwork, but they had zero intention of remedying the situation. DON'T even think of using these people. Pay a bit more and sign up with reliable competent suppliers.

It is time for me to renew or change my electric supplier. I have been using Constellation for the past year or so. They sent me a notice that I compared to the Public Service Commission's official rates. Surprise! Their written quote was higher than PSC postings. I called to check and after they checked the PSC website we eventually negotiated a plan with a reasonable rate. They sent a confirmation with a link to my. Problem: The link to the supposed "documents" does not work. Called to check and someone in Central America came on line. (Note: Not good for jobs in the U.S.; and just how safe is my personal information with someone in Central America?) Waiting now to maybe receive said documents via snailmail, and how do I know these are the "Contract Documents"?

I recently purchased a house, and had to deal with choosing an ESCO. Before I even got my ConEd account number I had decided to go with Clean Choice Energy and started the process of selecting them as my ESCO. Not once did I even consider or speak with Constellation abour having them be my suppliers. I just paid my third coned bill and contacted Clean Choice about a credit and they informed me that they were no longer my suppliers, that they were removed and I was now with someone else. Needless to say I had to re-start the process of selecting them as my supplier AGAIN and asked coned to put a block on my account. I think it's ridiculous that an ESCO has the ability to add themselves as your supplier without your consent. Very shady and would never even consider using them for anything.

Constellation's door to door salesman, wearing Constellation hat, shirt and name tag, came to my mother's door today. The little SCAMMER told me that Ohio AEP (her electric company) sent him out to update her system. He claimed he worked for AEP and Columbia Gas of Ohio. When I asked him why his name tag said Constellation instead of Columbia Gas or AEP he said his company was the direct supplier for both of the utility companies. He told me he was there at their request and needed to update the system to save money and if I did not do it right then, I would lose my chance.

Constellation Salespeople came into our business, asked to look at our energy bill to show difference in their energy savings. Suddenly our energy bills came in from Constellation without our consent, when we asked to cancel their service they required an appointment to be made. When the appointed day arrived, they did not. Furthermore they claimed the appointment was never set up! Next we called to speak to a supervisor who said services can not be canceled unless they receive a formal email letter of authorization addressed to customer service solely from the owner of the business with specific wording for reason! HORRIBLE EXPERIENCE! STAY AWAY FROM CONSTELLATION!!!!

We had a great rate from Constellation until we renewed after contract. We renewed online and in the very small fine print it said rate adjustable, well my bill went from 230 a month to 520 and then 630. Found out then they were charging 18.5 cents per KW hour, 2 and a half times what we were paying. I quickly switched providers and will be writing the PUC to complain, a total ripoff.

In trying to resolve a problem with debiting my account twice, I was two days and on hold for a total of well over an hour. Their internal email system also was unanswered. They claim to have a chat room but there was no way to access it. When I finally reached them a very nice lady took care of the problem. The refund is the same old story with most companies -- it took 5 seconds to charge my account but will be around 5 days to refund the over-payment. I am with Constellation because I was originally with StarTex (the top customer service company in the industry) who later was acquired by Constellation. That is like trading an ice cream Sunday for a licorice stick.

They get 2 stars for my initial rate when I signed up, but now they took away the offer that they gave me to renew, but when I originally called about it the customer service rep didn't know what I was talking about even though I received a notice for it. I could also go online and see the offers. So attempting to renew that plan today, they no longer offer it and want to double my bill. I also can no longer see the offers. Gave me zero incentive to stay. Offered me the same plans they offer everyone else.

BEWARE! Do not under ANY circumstances provide a Constellation door to door salesperson with your bill! No matter what they promise. Do not give it to them! So, this my story: I had a Constellation salesperson come to my door and offered to switch my electric supply for a discount. He asked if he could see my bill to compare, and because I am too nice and stupid, I was willing to hear him out. Well, after all was said and done, I said "No thank you." and he left.

I switched over to Constellation from Reliant on a 6 month contract. The kw/h rate was lower, however, there a fee structure hidden in the fact sheets that I did not notice even I looked several times. My fault and I take accountability for that but I wanted to share after my recent experience. My monthly bill actually rose from the switch by a few dollars. I had 7 months left in my Apartment and I signed a 6 month contract. Without notice of my contract expiring or rates changing, Constellation electric issued me a bill that had more than doubled from the previous month even though I had used virtually the same energy as in the previous billing cycle.

Not worth your time. Did not set up my electric account. Still got charged when I switched to a company who could handle the account properly. A real joke of an experience. Stick with the traditional providers for this and you will be better off.

2 guys were just at the door. On their bright blue shirts it said "Constellation". He presented himself as representing Comed and Nicor. Had a sample bill with some parts highlighted in green and stated that if I have 3 particular lines under the supply part then I am paying too much. Then he whipped out a Comed notification that he said I should have gotten but no one seems to notice on the bottom of my bill or online as a PDF. I said "I never got it". Then he would I take a look online now to see if I had these 3 lines. I said "no, I will check later". He said I could not do it and it had to be now while he was here (very pushy and annoying). Then I said "but it does not say Comed on your shirt" and he mumbled something obscure. What a scam.

First, they increased my cost per kWh without notification. I signed up for 7.8c per kWh, then magically it changed to 12.8c per kWh. Obviously, I started looking to change providers. I bought solar panels and switched to a green company on March 26th. They called me on May 22nd stating I owed them $400 and that I was delinquent for Feb, Mar, and Apr. They also tried to charge me for the "minimum usage fee" in April (I canceled them on March 26th). I had auto pay set up, so how was I delinquent on a bill? "Oh we performed a system upgrade and it dropped people". I guess they thought it was a good idea to wait 3 months to tell me? They also never sent me the bills until I asked on May 22nd. And I thought I got away from these criminals. Stay away at all costs. Shady company run by crooks.

They came to my store and fooled into switching my electric & gas service. They are dishonest and untrustworthy and a bad company that prey on the unsuspected. If you fall on their trap and later decide to cancel the contract before it starts, they will hit you an early termination fee of over $1,600. So beware.

Door to door people saying they will lower your utilities mostly preying on seniors. They talk over your head and represent themselves as the public utility commission reducing your usage charge. NOT true. Having been this route before I asked if they were changing my provider. I was told no. That was a direct lie. Thankfully with internet I got a contract and caught it. My 80 something year old neighbor did not see that with no internet so I warned her and gave her the number to cancel. The kids they send around are college kids- but still HOW scummy to prey on those on lower income. What good company relies on door to door sales. DO NOT respond to them. No price they say is guaranteed really is. I read the contract. It was nothing like what I was told.

I am writing this for my elderly mother. She had StarTech and they were brought out by Constellation. Constellation sent her bill in Feb and she noticed that her Jan payment had not been accredited to her account. When she contacted them, the first person that she spoke to, was non-English speaking and very difficult to understand. She then spoke to the Supervisor, who was not much better. She faxed all the information to them and lo and behold the next month the same charges were on the bills. Contacted customer service and once again the same problems. They advised that they had not received the fax had not been received. Well I had the printout showing it went through on my end. My Mom sent a complaint to the Public Utility Commission in Austin, hopefully they get this mess straightened out.

It all began when one of their people solicited my home. I searched it up online and it's actually illegal for electric supplier people to solicit to like that. I didn't know it at that time and I unfortunately let them in because I was interested in their deals. They told me to call National Grid and to say that I want to transfer to Constellation. The people told me that I can't let National Grid know that they were next to me and that they were guiding me to transfer to them. When I asked why, they kept saying that they'll tell me later after I complete the contract (ugh, I'm so angry at how naive I was back them).

I had a sales rep stop by my house telling me how Constellation was providing a cheaper rate than what I currently have and how having that specific supplier was going to save me money in the future. BOGUS! I did a comparison on all my electric and gas bills for the number of months I lived in my house and I was paying at a lower rate than what Constellation was providing.

Make sure you keep up with your contract date. I paid twice the amount for over a year because I was not under contract. Constellation advise that they sent a letter to inform me of this, I never received the letter. No telling how many other customers are paying more than they should. Where is the customer service for these companies. Maybe all gas companies do this. Current rate per therm .365. I was paying .8999.

I have nothing to say but this is crazy nightmare to get a bill for 425 dollars from a company that you never heard of!!!! I never signed with them. I am not their customer and they charged me for a service I never asked for. The only thing I can think of is to go to court. This people belong in jail! Period.

Young woman comes to my door with only a pink cellphone in her hand. She told me that I "Need to re-register my Duke account." I told her that I don't have Duke. I have IGS. She then told me that Constellation is part of IGS. After I got her away from my door I called the IGS supervisor who told me that is not true. I reported this to the Utilities Commission as well as the City (They did not apply for the required Peddler's Permit). I was also told I should contact the police dept. and tell them that this company is going door to door without a permit. I called the one in my district. If they are going to lie to you before signing up what will happen afterwards?!!

Our company received a bill in the mail for over $1,000. I called to find out what it was for, as we have never been customers of Constellation Energy. I talked with someone on 1/15, 1/17, 1/22 and 1/25. Each person had different stories. Finally on 1/22 a lady told me I would hear from someone within 24 - 48 hours. I called back 1/25 because I had not. On 1/22 the agreement they said they had for our account had some other business name and service address. They were "checking into" it.

I contracted, got an account, then they never hooked me up. Had to pay a month to month rate with old provider costing 40% more in coldest months of year. They promised to rectify problem and reimburse if I sent bill copies of the old provider documenting additional expenses I incurred from their failure. When I followed up to find out status, they said sorry, they cannot do as promised and made up a reason. Not only cost me money, but wasted my time with empty promises, and managed to view my old provider's bills. Corporate nonaccountability at its worst.

Sales rep came to the door late in the evening and told us that all of our village residents are switching to this company because they are a green company and do not use fossil fuel. It was late and really thought it sounded good so we signed up. I researched the next day and read all of these reviews and related to what all the one star people said. The five star people are fake reviews and one only got one bill which he compared to an average based on a year of bills.

I had no idea I was paying way too high rates on my electricity. All I knew was my monthly cost averages $500. I signed up with Constellation and I'm now paying only around 320 monthly. Although I signed up my gas to get an even better rate I am very happy with my decision.

I have not paid a bill late in many many years, thank God, but these crooks just decided to move the due date, and when I went to pay the electric bill this morning it was no longer due on the 10th, but they moved the due date forward by one day and it is now on November 9th, so it is late. Their customer service person tried to blame Center Point for this which is wrong, he said it was Center Point who sent out the bill, when everyone knows that each electricity retailer does their own billing after they buy bulk electricity from the power generating company/companies.

Just after I got home from work yesterday (11/01/2018), two guys showed up at my door wearing dark blue pants and jackets, with a patch on the jacket that reads "Constellation Energy", and carrying clipboards with lots of important looking documents attached. They totally ignored the "NO SOLICITORS" sign I have on my front door. They told me that they were not solicitors, and that my electric company is no longer ComEd. And it hasn't been for a long time. The one guy who did all the talking said that they were here at my home because I did not sign an approval notice that had been sent numerous times with my ComEd bill, that stated I was willing to have Constellation Energy as my electric provider. They also told me that ComEd is only involved in the billing process, and that my electricity had been coming from Constellation Energy for a long time already.

I feel lucky to have welcomed these guys in my store. I now save approximately $90 every month! My initial rate was around 15 and now it's around 10. I really don't know what to say here really, just came to show some appreciation.

I am so excited for the fact that Constellation Energy is helping people save money with their fixed protection plan. Thanks, I was able to get insulation and a new heating system. They have excellent programs and I appreciate them helping the way they did.

The Constellation Salesperson that came to my door made fraudulent claims such as "I'm with BG&E and we want to make sure you have our latest update so that we can give you the best rates possible. I just need your account number to confirm." When I asked very specifically if this was a solicitation to change our energy supplier, she said "No, you are already a customer."