Constellation Reviews

The sales make a commission and because of that the sales rep I had to work with, Angela **, was just spouting lie after lie about anything she can to get me to sign. I actually read contracts and I told her that multiple points were the opposite of what she said (basically I would get all these extra charges and fees that she said she guarantees I won't get). She stated that those points in the contract are inaccurate and what she is saying is the truth, yet she said she was not willing to email any of that because 'she's not allowed to put any of this in writing' which is very odd. I said I can ask the customer service agents in email and see if they are willing to write any of the information back.

Sometime around August of 2019, I used the chat function to discuss with an agent how to get my plan transferred from my parent's house to my new house. Never having done this before, I trusted whatever she was going to do was correct. She advised that I switch my plan over to the new house and that my parents sign up with a separate provider of their own. Sounded legit enough. Long story short, my closing date (which was also my switch date) came along and, lo and behold, power was completely cut off to my parent's house.

After being lured in by the promise of lower rates, they wound up noticeably higher than my electric supplier. Not only were they higher, but, after cancellation, they continued to bill me on an outside light at 148 kwh per month for 22 months (as you've likely noticed, electric bills are insane to try to read through and decode, so, I didn't notice it until my electric company pointed it out to me). Here's the slimy kicker- the outside light that they were still charging me for, doesn't even have a meter on it! MY electric company had set it up on a flat rate when first installed. So, how on earth could they charge by kwh?? Good question. Must be nice to just make up a number and charge the customer. I will be contacting the Attorney General and doing my best to shut these scumbags down!!!

Be mindful of nice people at the mall! When I signed up for their services, my bill was supposed to go down, but instead my bill ended up being higher than if I stayed with PECO. I'm digging in much further on this, but they are now demanding $150 to allow me to leave. I feel really bad to the seniors who are signing up to save money on their gas and electric. BAD DEAL AND STAY AWAY!

i switched to them because they offered lower rates and would guarantee them. After the first bill, there were all kinds of hidden charges and my bill was actually higher. I called them and they offered to let me out of the contract but they charged me $100 cancellation fee. Don't trust these guys. Check ratings. Theirs is among the lowest in the industry.

I chose Constellation as the cheapest bid for my new a/c purchase. They are not only horrible but dishonest. They made numerous installation errors, which they promised to fix, but no-showed every time and then quit returning my calls. They also left a huge hole where the wiring entered my house through the exterior bricks, and I've now learned that rats have been entering my attic through the hole, and it's going to cost me tons of money to address this problem. DO NOT do business with these incompetent and dishonest people!!

I signed up with Constellation in September 2019. I received a contract from them. They were supposed to switch me over to their service by 10/15 the latest. The rate was supposed to be .855 fixed for 12 months. As of 12/11 they had NOT changed me over to them costing me an extra $50 per month for two months =$100.00 in extra costs, When I called they admitted that an incompetent representative had NOT submitted the paperwork, but they had zero intention of remedying the situation. DON'T even think of using these people. Pay a bit more and sign up with reliable competent suppliers.

It is time for me to renew or change my electric supplier. I have been using Constellation for the past year or so. They sent me a notice that I compared to the Public Service Commission's official rates. Surprise! Their written quote was higher than PSC postings. I called to check and after they checked the PSC website we eventually negotiated a plan with a reasonable rate. They sent a confirmation with a link to my. Problem: The link to the supposed "documents" does not work. Called to check and someone in Central America came on line. (Note: Not good for jobs in the U.S.; and just how safe is my personal information with someone in Central America?) Waiting now to maybe receive said documents via snailmail, and how do I know these are the "Contract Documents"?

I recently purchased a house, and had to deal with choosing an ESCO. Before I even got my ConEd account number I had decided to go with Clean Choice Energy and started the process of selecting them as my ESCO. Not once did I even consider or speak with Constellation abour having them be my suppliers. I just paid my third coned bill and contacted Clean Choice about a credit and they informed me that they were no longer my suppliers, that they were removed and I was now with someone else. Needless to say I had to re-start the process of selecting them as my supplier AGAIN and asked coned to put a block on my account. I think it's ridiculous that an ESCO has the ability to add themselves as your supplier without your consent. Very shady and would never even consider using them for anything.

Constellation's door to door salesman, wearing Constellation hat, shirt and name tag, came to my mother's door today. The little SCAMMER told me that Ohio AEP (her electric company) sent him out to update her system. He claimed he worked for AEP and Columbia Gas of Ohio. When I asked him why his name tag said Constellation instead of Columbia Gas or AEP he said his company was the direct supplier for both of the utility companies. He told me he was there at their request and needed to update the system to save money and if I did not do it right then, I would lose my chance.

Constellation Salespeople came into our business, asked to look at our energy bill to show difference in their energy savings. Suddenly our energy bills came in from Constellation without our consent, when we asked to cancel their service they required an appointment to be made. When the appointed day arrived, they did not. Furthermore they claimed the appointment was never set up! Next we called to speak to a supervisor who said services can not be canceled unless they receive a formal email letter of authorization addressed to customer service solely from the owner of the business with specific wording for reason! HORRIBLE EXPERIENCE! STAY AWAY FROM CONSTELLATION!!!!

We had a great rate from Constellation until we renewed after contract. We renewed online and in the very small fine print it said rate adjustable, well my bill went from 230 a month to 520 and then 630. Found out then they were charging 18.5 cents per KW hour, 2 and a half times what we were paying. I quickly switched providers and will be writing the PUC to complain, a total ripoff.

In trying to resolve a problem with debiting my account twice, I was two days and on hold for a total of well over an hour. Their internal email system also was unanswered. They claim to have a chat room but there was no way to access it. When I finally reached them a very nice lady took care of the problem. The refund is the same old story with most companies -- it took 5 seconds to charge my account but will be around 5 days to refund the over-payment. I am with Constellation because I was originally with StarTex (the top customer service company in the industry) who later was acquired by Constellation. That is like trading an ice cream Sunday for a licorice stick.

They get 2 stars for my initial rate when I signed up, but now they took away the offer that they gave me to renew, but when I originally called about it the customer service rep didn't know what I was talking about even though I received a notice for it. I could also go online and see the offers. So attempting to renew that plan today, they no longer offer it and want to double my bill. I also can no longer see the offers. Gave me zero incentive to stay. Offered me the same plans they offer everyone else.

BEWARE! Do not under ANY circumstances provide a Constellation door to door salesperson with your bill! No matter what they promise. Do not give it to them! So, this my story: I had a Constellation salesperson come to my door and offered to switch my electric supply for a discount. He asked if he could see my bill to compare, and because I am too nice and stupid, I was willing to hear him out. Well, after all was said and done, I said "No thank you." and he left.

I switched over to Constellation from Reliant on a 6 month contract. The kw/h rate was lower, however, there a fee structure hidden in the fact sheets that I did not notice even I looked several times. My fault and I take accountability for that but I wanted to share after my recent experience. My monthly bill actually rose from the switch by a few dollars. I had 7 months left in my Apartment and I signed a 6 month contract. Without notice of my contract expiring or rates changing, Constellation electric issued me a bill that had more than doubled from the previous month even though I had used virtually the same energy as in the previous billing cycle.

Not worth your time. Did not set up my electric account. Still got charged when I switched to a company who could handle the account properly. A real joke of an experience. Stick with the traditional providers for this and you will be better off.

2 guys were just at the door. On their bright blue shirts it said "Constellation". He presented himself as representing Comed and Nicor. Had a sample bill with some parts highlighted in green and stated that if I have 3 particular lines under the supply part then I am paying too much. Then he whipped out a Comed notification that he said I should have gotten but no one seems to notice on the bottom of my bill or online as a PDF. I said "I never got it". Then he would I take a look online now to see if I had these 3 lines. I said "no, I will check later". He said I could not do it and it had to be now while he was here (very pushy and annoying). Then I said "but it does not say Comed on your shirt" and he mumbled something obscure. What a scam.

First, they increased my cost per kWh without notification. I signed up for 7.8c per kWh, then magically it changed to 12.8c per kWh. Obviously, I started looking to change providers. I bought solar panels and switched to a green company on March 26th. They called me on May 22nd stating I owed them $400 and that I was delinquent for Feb, Mar, and Apr. They also tried to charge me for the "minimum usage fee" in April (I canceled them on March 26th). I had auto pay set up, so how was I delinquent on a bill? "Oh we performed a system upgrade and it dropped people". I guess they thought it was a good idea to wait 3 months to tell me? They also never sent me the bills until I asked on May 22nd. And I thought I got away from these criminals. Stay away at all costs. Shady company run by crooks.

They came to my store and fooled into switching my electric & gas service. They are dishonest and untrustworthy and a bad company that prey on the unsuspected. If you fall on their trap and later decide to cancel the contract before it starts, they will hit you an early termination fee of over $1,600. So beware.

Door to door people saying they will lower your utilities mostly preying on seniors. They talk over your head and represent themselves as the public utility commission reducing your usage charge. NOT true. Having been this route before I asked if they were changing my provider. I was told no. That was a direct lie. Thankfully with internet I got a contract and caught it. My 80 something year old neighbor did not see that with no internet so I warned her and gave her the number to cancel. The kids they send around are college kids- but still HOW scummy to prey on those on lower income. What good company relies on door to door sales. DO NOT respond to them. No price they say is guaranteed really is. I read the contract. It was nothing like what I was told.

I am writing this for my elderly mother. She had StarTech and they were brought out by Constellation. Constellation sent her bill in Feb and she noticed that her Jan payment had not been accredited to her account. When she contacted them, the first person that she spoke to, was non-English speaking and very difficult to understand. She then spoke to the Supervisor, who was not much better. She faxed all the information to them and lo and behold the next month the same charges were on the bills. Contacted customer service and once again the same problems. They advised that they had not received the fax had not been received. Well I had the printout showing it went through on my end. My Mom sent a complaint to the Public Utility Commission in Austin, hopefully they get this mess straightened out.

It all began when one of their people solicited my home. I searched it up online and it's actually illegal for electric supplier people to solicit to like that. I didn't know it at that time and I unfortunately let them in because I was interested in their deals. They told me to call National Grid and to say that I want to transfer to Constellation. The people told me that I can't let National Grid know that they were next to me and that they were guiding me to transfer to them. When I asked why, they kept saying that they'll tell me later after I complete the contract (ugh, I'm so angry at how naive I was back them).

I had a sales rep stop by my house telling me how Constellation was providing a cheaper rate than what I currently have and how having that specific supplier was going to save me money in the future. BOGUS! I did a comparison on all my electric and gas bills for the number of months I lived in my house and I was paying at a lower rate than what Constellation was providing.

Make sure you keep up with your contract date. I paid twice the amount for over a year because I was not under contract. Constellation advise that they sent a letter to inform me of this, I never received the letter. No telling how many other customers are paying more than they should. Where is the customer service for these companies. Maybe all gas companies do this. Current rate per therm .365. I was paying .8999.

I have nothing to say but this is crazy nightmare to get a bill for 425 dollars from a company that you never heard of!!!! I never signed with them. I am not their customer and they charged me for a service I never asked for. The only thing I can think of is to go to court. This people belong in jail! Period.

Young woman comes to my door with only a pink cellphone in her hand. She told me that I "Need to re-register my Duke account." I told her that I don't have Duke. I have IGS. She then told me that Constellation is part of IGS. After I got her away from my door I called the IGS supervisor who told me that is not true. I reported this to the Utilities Commission as well as the City (They did not apply for the required Peddler's Permit). I was also told I should contact the police dept. and tell them that this company is going door to door without a permit. I called the one in my district. If they are going to lie to you before signing up what will happen afterwards?!!

Our company received a bill in the mail for over $1,000. I called to find out what it was for, as we have never been customers of Constellation Energy. I talked with someone on 1/15, 1/17, 1/22 and 1/25. Each person had different stories. Finally on 1/22 a lady told me I would hear from someone within 24 - 48 hours. I called back 1/25 because I had not. On 1/22 the agreement they said they had for our account had some other business name and service address. They were "checking into" it.

I contracted, got an account, then they never hooked me up. Had to pay a month to month rate with old provider costing 40% more in coldest months of year. They promised to rectify problem and reimburse if I sent bill copies of the old provider documenting additional expenses I incurred from their failure. When I followed up to find out status, they said sorry, they cannot do as promised and made up a reason. Not only cost me money, but wasted my time with empty promises, and managed to view my old provider's bills. Corporate nonaccountability at its worst.

Sales rep came to the door late in the evening and told us that all of our village residents are switching to this company because they are a green company and do not use fossil fuel. It was late and really thought it sounded good so we signed up. I researched the next day and read all of these reviews and related to what all the one star people said. The five star people are fake reviews and one only got one bill which he compared to an average based on a year of bills.

I had no idea I was paying way too high rates on my electricity. All I knew was my monthly cost averages $500. I signed up with Constellation and I'm now paying only around 320 monthly. Although I signed up my gas to get an even better rate I am very happy with my decision.

I have not paid a bill late in many many years, thank God, but these crooks just decided to move the due date, and when I went to pay the electric bill this morning it was no longer due on the 10th, but they moved the due date forward by one day and it is now on November 9th, so it is late. Their customer service person tried to blame Center Point for this which is wrong, he said it was Center Point who sent out the bill, when everyone knows that each electricity retailer does their own billing after they buy bulk electricity from the power generating company/companies.

Just after I got home from work yesterday (11/01/2018), two guys showed up at my door wearing dark blue pants and jackets, with a patch on the jacket that reads "Constellation Energy", and carrying clipboards with lots of important looking documents attached. They totally ignored the "NO SOLICITORS" sign I have on my front door. They told me that they were not solicitors, and that my electric company is no longer ComEd. And it hasn't been for a long time. The one guy who did all the talking said that they were here at my home because I did not sign an approval notice that had been sent numerous times with my ComEd bill, that stated I was willing to have Constellation Energy as my electric provider. They also told me that ComEd is only involved in the billing process, and that my electricity had been coming from Constellation Energy for a long time already.

I feel lucky to have welcomed these guys in my store. I now save approximately $90 every month! My initial rate was around 15 and now it's around 10. I really don't know what to say here really, just came to show some appreciation.

I am so excited for the fact that Constellation Energy is helping people save money with their fixed protection plan. Thanks, I was able to get insulation and a new heating system. They have excellent programs and I appreciate them helping the way they did.

The Constellation Salesperson that came to my door made fraudulent claims such as "I'm with BG&E and we want to make sure you have our latest update so that we can give you the best rates possible. I just need your account number to confirm." When I asked very specifically if this was a solicitation to change our energy supplier, she said "No, you are already a customer."

They came to my door and said that they were coming on behalf of my gas company to check and see if I was in a fixed rate program with my company (DTE). He looked at my gas bill and noted that I wasn't and that he could switch me over to it. I asked if there was any charge and he said no. I also asked if he was switching my company for gas and he said no. I showed him where it says on the DTE website that they aren't affiliated with alternative gas suppliers and to beware of door-to-door solicitations and he said that he was just checking on something for me and not soliciting me for anything. But then he asked for my account number and said that I would be getting a $50 gift card in my email.

This company totally wasted my time and I lost money because of them. Contacted them on a Friday and told them I need to switch to their service by Tues of the next week. Because I purposely put a fraud alert on my credit (precaution against ID theft), they told me I still had to pay a $150 deposit. Mind you... all these years I've been living in Houston, no energy company has ever made me pay a deposit. They told me the only way to waive it is if I get a 12 mth letter of credit from my current supplier. I told them I’ve been with my supplier on a 9 mth contract which is about to end, and asked them could I get a letter from my last 2 suppliers since that would be more than 12 mths... guess what they said?!?! "Nope". So I thought about it and the next day (Sat) the same exact rep told me he spoke to his manager and they found another way to waive the deposit... all I have to do is email them some sort of ID.

Got renewal in mail, fixed rate was going to be higher than regular supplier so called to cancel because if you don't they give you a fluctuating rate each month right after... so I have 2 floors in household. I called to cancel both I gave the woman the address, the woman only canceled my first floor and not second... and they say it takes 2 billing cycles after the month you cancel to take off billing cycle... I called back to see why still applied to 2nd floor, and she said they would pull conversation, they did and tried to playback with me on the phone, I could not hear anything on their end of conversation just me saying correct, correct, correct. After being put on hold several times, just told the woman that I couldn't hear and would not recommend anyone and to have a nice day. Bad for business, DO NOT GET SUCKED IN. IN THE LONG RUN YOU WILL PAY MORE, AND NOT SAVE.

I called Constellation and paid all bills. I was reassured that everything was good to go, but 2 weeks later they shut off my gas service while I was out of town. I got home and called to get it reset, but the best the company can do is an 8 am to 4 pm service window the next day. I have to be home all day between 8 AM AND 4 PM to have it turned on, but they had no trouble turning it off without warning when I wasn't home. Unacceptable customer service. I do not recommend this company to anyone in Georgia.

Any time their reps are in the area they tend to be a little pushy, but this evening one came to my home that was so pushy it bordered on obnoxious & I thought I was going to have to call the police to get him to leave. I answered the knock at the door & I asked if I could help him, and he started to introduce himself and said he was with Constellation (he had on a Constellation Energy polo shirt and badge on a lanyard). I told him I wasn't interested, to which he said "not interested in what?" I responded, "whatever you're selling." He continued to say that he wasn't selling anything but he needed to have our file updated.

Two very young door to door salespeople knocked on our door and asked if we knew our account was in default with ComEd? They then said they have been trying to contact us. My wife didn't open the door and asked if they put the statement in the mailbox...shocker, didn't leave anything for us. Total scare tactics and innocent people being taken advantage of. I hope these messages can reach someone that can do something about this. P.S. My account is current, my lights are on, and I haven't received any statements.

Residential Gas Service - On hold for over 25 minutes. Tried website, but attempts to log in/verify account went nowhere. Completed the appropriate page, then nothing happened. Customer service barely speaks English and put me on hold to get someone that could assist. This is only my second week with the company and does not bode well.

Door to door salespeople who are super pushy and will try to trick you into changing suppliers. There’s a $150 fee to change away from Constellation and their rates are really high. Don’t get fooled by teaser rates and a $75 gift card.

I scheduled service turn on when I was more being to a new house with my daughters. I was told that I had to have a 4 hour appointment. I told the lady who was scheduling the appt that if I took a half day from work I would be there a few minutes after noon. I was assured that it would not be a problem. Since the house was vacant, I could leave the key under the doormat and they would call me when they arrive bed.

Got a email and letter that my contract was about to run. I called them and tried to negotiate a new one. We could not come to a agreement to a new rate, so I said I'm going back to my local utility, he said, "Well when the contract runs out you will roll back to the local utility." Lies. Nothing but more lies. Four months later I look at my bill and Constellation is still there at a rate out of this world. When I call them back, they say, "You didn't say cancel." "When I said to your representative, we can't come to a agreement on a rate and I'm going back to my local utility," I asked her, "What does that mean to you?" No answer, just that I didn't say cancel. So I started saying cancel loudly till she got the message. Watch out very underhanded people!!!

The company violates two terms in their agreement to take advantage of consumers. First, they fail to give notification when the fixed term of the contract is expiring (as promised) and secondly they raised the unpublished variable rate (which kicks in as soon as the fixed rate ends) from .0799 to .1734 cent per kWhr even though their contract says their unpublished variable rate will never be more than .1500cent per KWHR. Their call center says there is nothing they can do and that the company has the right to raise rates higher than the values published in the contract.

Why the New Jersey Board of Public Utilities allows this to continue should be a crime against consumers. It's not like Constellation Energy goes out of their way to notify you to renew. And the Utilities Commissions continue to allow these 3rd (rate) party providers to ** consumers when renewals lapse not only penalizing consumers for the month they missed, but for an additional month because it is nothing but a billing scam. My rate jumped from $0.0799 to $0.1791 because of a renewal lapse. I called Constellation Energy and they were absolutely useless. This must be the only way they are making money. I recommend all consumers stop doing business with these 3rd party loser because the sooner they go out of business the better. And the public utilities should be ashamed of themselves for letting these variable rate scams continue. I am done with 3rd party electric providers!

Beware! If you don’t renew energy providers immediately, Constellation will take you to the cleaners. I’ve been a loyal customer for a few years but I missed renewing my contract by a few days. Constellation took care of me and jacked up my rate to their highest rate and held it there for a month. I lost a few hundred dollars. When I called customer service, they confirmed that was what happened. They were sorry but wouldn’t fix anything. They did remind me I had a $150 cancellation fee. Could the best money I spend!

My gas was turned off without notice. I called and was told that I did pay my bill but they did not know why my account was not credited at that time. My bank never received a bill debit, from my account but they sent me an NSF check fee. I told them I was not going to pay the fee so they said they would minus the $25.00 charge from the bill. I went ahead and paid the bill per the lady I spoke to without the fee. The next bill came and it showed the difference of $25.00 still added to the bill. I called again and they told me they would minus it again.

A gentleman comes to my door and knocks, first off instead of standing behind the door he decides to move in position of my open window basically getting a full view inside my home. I was hesitant to answer, but since he was basically looking in he had already saw me (and not to appear rude) I answered. Once I answered he identified himself and made some ridiculous joke that he was there for dinner. I am not humorless, but there was nothing funny about asking for dinner. How about keeping this professional.

For the first month it was as promised, however, it sharply increased to be extravagantly more. For example, my bill for one light bulb in the hallway of my tenants went from $5 to $175 and then they back charged me the 5-month difference. I had a bill of $1,100 and was sent to a lawyer to collect it from me. After getting multiple employees to admit that the company was in the wrong, they still didn't change the bill. After 2 years of me going back and forth with the company's lawyer they "settled" for the exact amount that was still due. DO NOT USE THIS COMPANY. When I went back to local electric my bill was cut in half compared to the rate from the "money saving" company. I would suggest to no one, including my worst enemy, to use this company.

A supposed agent (he had nothing to identify himself) knocked on my door and proceeded to try to get me to go to my computer and pull up my electric company bill. I had heard of these schemers before; so I told him no! He made it seem like no big deal that I open my bill to him so he can gather a bunch of info from me and then sign me up with his company without my permission. He looked and sounded real shady. I am going to put a no solicitation sign on my door to keep the likes of him and the bible thumpers away.

Karen ** account manager at Constellation NewEnergy contacted us to have them as our carrier. She promised in writing that we should receive $200.00 after 1 to 2 billing cycles. We called Customer service three time, every time we will open a ticket and no results. We tried to speak to a manager who they said gone for the day "every time". It was the biggest mistake to be part of this situation, so I decided as a Bookkeeper to pay the next bill less $200.0 and let them ask why!!!

I recently left for a summer trip out of the country. Before I left, I made a good-faith advance payment for the time I would be gone. When I returned, it turned out that the summer months drove up my bill by about $40 in excess of my prepayment. By the time I received the pink notice for shut off, I was one day away from having my power shut off over $40. To clarify, the pink notice was generated on one date and the shut off date was 10 DAYS later. I have been a customer with this business for over 7 years with virtually no history of payment issues. LEAVING. I don't care if this is industry standard -- I will leave the next one too if it comes to it. I have been looking for an excuse to shop for a lower rate anyway, and now I have it.

So off hand I will say that I'm not particularly fond of their solicitation practices as it can get rather annoying with this same young man coming in time after time even after I've told him no to the point that I almost called the police on him as well. I finally gave the guy a chance and he told me that he was gonna put me on the protection plan, get some floor level rate and it would stay there.

A guy came to the door, told my boyfriend our gas company owed us a rebate. Signed me up for Constellation without our permission. I was the utility holder. I was not aware of any activities were made until later. They had his phone number with all my info from my bill. "He mentioned a rebate, nothing about new gas company," my boyfriend told me. When I found out I cancelled it and told them they had no right to switch my utility over from Nicor. They come to my house all the time now with bias lies to get me to switch over my utilities to Constellation company.

In July 2017, they contacted me regarding my bill. They told me I needed to pay an amount around 62, in order to keep my gas on... I said "OK, let me check with my husband, and I'll get right back to you." I went to look for our paid bills, and my bank statement, and there were three payments made to them, that all had PINK slips. I had confirmation #'s for all of them. In April I paid them $174.70, in May, I paid them $62.69, in June, I paid them $44.00. All with receiving pink slips, I paid right away. Now, due to work, my husband lives in Houston 98% of the time, and he travels, and yes we have missed a bill here and there. So, they requested I speak with my bank, and ask them to send proof of payment. I did, and also asked them (the bank) to send me a copy of what they sent to Constellation.

I had them call me every day since the release at my door, I called and canceled numbers of times and that was back in June and now July 15th I get a welcome pack. I don't like people don't take their job seriously and don't listen to members, so again need to call again to cancel.

I've been with Constellation for years. When I get the one company, I try to be with them instead of switching back and forth to anybody. Constellation Energy hasn't done anything wrong so I stuck with them and I'm glad I did. Everything has been good with their representatives too. One time, I couldn't pay my electricity on time because I've been getting no raise. They helped me out and told me what I needed to do which I did it. Everything has been great and if I had to do it all over again, I'd go with them again.

I was in the process of signing up with this company. The gentleman helping me with this process was new to the company and I gave him the benefit of the doubt several times. I asked several questions and made sure I understood everything before signing the contract. Once we got to the contract I found 3 errors (My name was completely wrong, not just misspelled but totally wrong. The business name was incorrect and the type of contract was wrong as well). While on the phone call to confirm my identity the lady asked a question that I was unaware of the answer, which by the way I had asked the salesman specifically about my bill several times and how it would be handled. He didn't know the answer and answered my question incorrectly.

Constellation took my 5.19 rate and increased it to 6.79 without my permission and claimed they sent a renewal letter that was never received. I watch this closely and contacted them the day I received their new higher than Ameren rate and they said that there would now be a $50 per account cancellation fee and it takes up to 2 billing cycles. ** CRIMINAL THIEVES. NEVER DO BUSINESS WITH THEM!! I AM CONTACTING THE ATTORNEY GENERAL AND BBB AGAINST THEM.

Do Not sign up with Constellation Gas. Constellation has good rates, but won't tell you that they charge $2.95 each time you want to pay online. What company in the 21st century charges for using a credit or debit card to pay a bill?

Just had two guys come to my shop to get me to switch to Constellation energy. When I said no they continued to hard sell me on their company. I get this. But then they had the nerve to tell me that Nicor and Comed do not want to supply the energy anymore and that is why they are around to help. When I called them out on this lie. They were obviously upset and high-tailed it out of the shop. This is a company that cannot be trusted. Please everyone stay away. You will not regret your decision.

Constellation energy is a big time cheat. They took over as the supplier of natural gas to my home without my knowledge of doing so. My monthly bill went up by 400%. They didn't send any notice or any document stating that they are taking over as the energy supplier. PLEASE STAY AWAY FROM THEM.

Signed up for service on their website about a month ago for a home I was moving into. Picked an install date on the website. I received a letter from them confirming my service which included my address, service type plan and customer number. After having some renovations done in the home finally moved in. Gas is not on. Called Constellation and they claimed that the customer number I received from them was not correct and they have no record of me starting service.

My city signed up for Constellation, we were supposed to get a opt out notice that we nor did 6 of my neighbors ever receive. The bill has been climbing but tripled this month and we have Geothermal. WE called customer service and did a cancellation and it is all pending on them getting the paperwork to our supplier duke and we may see them on the next 2 bills. Spoke to a supervisor Jarad ** at station 2202. They don't give out last name or badge numbers for the safety of the employees (imagine that). He gave me other info than the representative and was supposed to email me a copy of the contract I am in with a company that I never chose or even spoke to any one about. I also asked for the contract my city has with them and they cannot supply the information either. This is ridiculous. I want out of my contract before the next meter reading but it appears this will not happen.

I canceled with this company a long time ago, all of a sudden I noticed my bills going UP to more than half of what they usually are. WTF?!? And WHY am I still seeing on my bills?? I'm calling the BBB Monday. I can't seem to get a hold of this company to ask what is going on. I have 4 different phone numbers and none are a working number!! What a rip off. I want a refund!

I receive my gas from People's Gas Delivery and Electric from ComEd. I have never changed companies and have never answered any solicitations in any form. I throw out all mail from 3rd parties as junk mail. Today I opened a collection notice saying I owed $554.79 to a collection agency (Credit Protection Association L.P.). I thought it was a scam at first as I never switched and have in fact been paying People's Gas and ComEd monthly, automatically, and uninterrupted for years. This is ridiculous. Now I have to dispute the collection for a service I never signed up for.

Worst experience. I am trying to cancel and have asked for a supervisor. They told me someone would call me back within the hour. Well it has been 2 now and no one has called. Do not get involved with them terrible customer service.

Tried to cancel the renewal after years of being satisfied and was transferred 8 times because they said they could not see my name phone number address or account number or even customer number. They said I was not their customer over and over for hours. So I hung up and called back and gave the customer number and suddenly I was real to them... So I told her to cancel and they transferred me to someone to try to save me which I said "just cancel me" and was switched again. Another 40 minutes and finally I get a cancellation number. Ruined my whole day.

I have NO SOLICITING signs, but it rang bell & asked for my BGE bill. I said "not interested" she followed me knockin door & ringin bell. Hubby gave her hell, shut door & she kept ringing. IT got ugly.

I have received a mail couple of months back stating that I will be automatically enrolled to Constellation energy and strange thing is that it came with PSEG bill. My overall monthly bill doubled and at times tripled after switching to Constellation Energy. I spoke to PSEG today and they told me that it was optional and will take one billing cycle to switch back. This is a scam and need to be stopped. Why would PSEG encourage this and impact their own business.

We were duped into this 'alleged' contract. We kept asking for proof of one and were told it was 'verbal'. The owner was under the impression he was locking his rate in for 2 years and Constellation stated he signed up for 4! They now want to charge over $800.00 to get out of this 'alleged contract' and refuse to lower their rate to what they are now offering to other customers. If we make the switch to another company (which we are going to do) the cost for cancellation will be absorbed because of the SIGNIFICANT difference in cost. I had to speak with a supervisor to get the fee for cancellation after several promises of return calls I never received. THIS COMPANY IS A NIGHTMARE- I WOULD STAY FAR FAR AWAY!

Just like the other reviewers I was sent a letter by PSEG on March 11th 2016 stating I chose Constellation Energy as my New Jersey Energy Choice provider. And like the others I always blocked telemarketers and the numerous soliciting letters ended up in the trash bin. CONSTELLATION ENERGY SERVICES INC. SWITCHED MY SERVICE WITHOUT MY PERMISSION! This service and their telemarketers are hijacking people's energy provider service. Please take notice if you receive letters by them and you did not elect to make the change. I'm lucky in that I contacted PSEG to cancel the change.

This is one of the worst electric sub companies I have ever had. Their door to door person selling their electric didn't disclose the cancellation fee. I paid double for a year ON MY ELECTRIC BILL and what I was told was a year term. So after a year I went to another company... I start getting harassing phone calls FROM CONSTELLATION ENERGY that I owe them 1000.00 for a disconnecting my electric with them and with all the added fee it would be 1555.55. That is when I found out it was a 3 year term. Now I have a collection agency breathing down my neck. I see in a lot of these reviews all THEY HAD 150.00 disconnection fee. I'm thinking this is freakin’ crazy what they do to people.

On 03/14/2016 I received a notification from JCP&L that I selected my new electricity supplier to be Constellation Energy Services Inc, 1716 Lawrence Dr, De Pere WI 54115 tel 800-5360151. The notice stated that if I do not call to invalidate the change within seven days, it will be reflected on my next bill. Now let me tell you that I've learned to screen my phone calls and avoid telemarketers 100%. I have received numerous letters from Constellation Energy but they all end in the trash as soon as I empty my mailbox. There is NO WAY I ever gave my consent (verbal or in writing) to this company to make a switch and use their services. So now comes the question: How can Constellation Energy Inc. forge an agreement and make me waste time to fix a problem that I never created? Is it possible that in fact JCP&L has some hidden interest in this business and does their part in this scam?

Do not opt into anything from constellation energy. They claim to have lower electric rates than energy providers but it is a total scam. What happens is you get charged both by them as well as your energy provider. These people should be ashamed of themselves, as they are scamming money under false pretenses.

I've never heard of them before today. They sent me to a collection company for non-payment of $75.00. I honestly didn't believe it was a legitimate company, I thought this might be a scam. I'm happy to find this site, now I know what I am up against.

We were solicited by a door to door salesperson promising to lower our bill with a locked rate of .063/kwh if switching to Constellation. After switching we received our first invoice at a rate of .32/kwh which effectively tripled our energy bill at the beginning stages of our business. Talking with the salesperson's manager (whose territory had been moved) the bills were to have been removed. One year later we now have received a collection call for the invoices that were supposed to have been removed!! A quick search of this company will show the same complaint for their fraudulent business practices. I'm contacting the media as well so to help others that may be preyed upon by this business.

This company called my business and we kindly declined several times. Upon declining their services, the representative from Constellation became very irate and would not take no for an answer. Then she tried to tell me how to run my business, well thank God I read all the reviews before making a decision to decline!!! My suggestion to Constellation is tell your sales reps not to curse and yell at potential customers because that is a definite way to not get business. I did not even work with this company and I feel sorry for the people to do!!! LEAVE THIS COMPANY A.S.A.P.!!! BE WARNED!!!

Constellation advised PSE&G (my current supplier) that I wanted to switch to them as a 3rd party without my knowledge or consent. I received a letter dated May 11, 2015 in the mail from PSE&G. In this letter it states "This letter confirms your choice if a new electric third party supplier..." It goes on to list: CONSTELLATION ENERGY 810 Seventh Avenue SUITE 400 New York, NY 10019 8779979995. The letter proceeds with "...if you have decided not to change your current electric supply provider, please contact PSE&G...You must call us within 7 days from the date of this letter."

They call our business everyday and you can tell them you are on the Do Not Call list, and to please stop but they won't. I realize they could outsource their marketing to a call center, but nonetheless this is a reflection on the company as a whole. You can tell them you are not leaving your current power company but they regard you as "stupid" for not wanting to "save money". Uses the name of your current power company in a bait call technique and refuse to acknowledge what company they are calling from at times. This time after I hung up, the telemarketer on the phone called back and stated she would be calling back until she got someone who could "make decisions". Informed her I was part owner and to please stop calling as I have asked several times.

I had signed up with them for a year. Mistake. Their rates were not better. At the end of it they tried to roll me into another year with even worse rates. WITHOUT my permission. Customer Service was a joke.

This company has been calling my house for the last 2 weeks day and night. The last 3 nights the calls have been at 8:30 pm. I have an infant at home who wakes up crying every time. We've asked each time to be taken off the calling list and still no luck. Once again tonight we received the call. We're really fed up with this harassment.

While trying to cancel my service, I spent 17 minutes on the phone with two agents. The first couldn't find my account by searching my phone number and entered my Com Ed account number incorrectly multiple times before finally finding my account. He then verified that the phone number linked to the account was the one I was trying to have him search by, so I'm not sure why he couldn't find it. After going in circles with him for about 7 minutes, he placed me on hold to speak with the cancellation department. I held for 5-6 minutes, and finally spoke with someone who could efficiently assist me. I did have to give her all of the previously provided information, however, so I'm not sure what the purpose of the first gentleman was, other than to frustrate customers. I'm glad to be moving out of their area so that I don't have to interact with them again.

I assume people probably read these things thinking, "Oh these people are just mad" or something along those lines to somehow justify that their case is probably not likely to happen to you. I know I have done that. And more times than not, I was correct. But this is a different story all together. I'm not really mad, but I feel the facts of how things happened here need to be shared. First, let me start by saying that a company like this has an interesting level of flexibility to failure. It's not like some merchant shipped you a box of damaged goods - this is not a product review. This company provides electricity. A utility. A service. We can only really rate them on their customer service because their "product" is going to work. You're going to have electricity from them - it is as simple as that. It is all in how they get their customers and "keep" their customers that I see as a huge problem.

I have been with Constellation Energy for over 3 years and never had a problem until my Heat Pump (HP) was replaced, a contractor who did not correctly install the unit. This caused my HP to run non stop for almost 5 months and made my electric usage 70% higher than normal. I contacted them for help since my budget billing was overstated because of a HP problem which is now resolved. I provided them with supporting documentation and they advised that they could not adjust my budget billing for 12 months. Now I have $400 electric bills and only use about half this amount! They would not consider making any adjustments for the next 12 months and I cannot afford this amount every month.

We switched to Constellation in order to potentially lower our rates and save money. Well, our rates were a little lower for a while. Our bills ran around $200/month. We then received a $1200 bill for April. We called right away and they said that was indeed what we owed. There was no way. I insisted they investigate. While waiting to hear back, I received the May bill for $1200 as well. I called and it was still under investigation. Mean time, I'm receiving disconnect notifications because I'm not paying the $2400 due. I kept calling and they kept saying there was nothing they could do.

I switched to this company after discussing with a representative over the phone knowing that I would sign a 24-month contract. 3 and 1/2 years later, I realized that my contract was automatically renewed twice and I have to pay a termination fee if I want to switch. After calling them, I was told this was disclosed to me - I said I was never told so when I signed up over the phone and they said my agreement was recorded. I demanded my voice recording and the representative just hang up on me. No other companies would do this - after 24-month contract, they would automatically renew you without your consent. Whatever disclosure they claimed they provided was simply taking advantage of customers. Stay away from this company - very, very bad practice!

I got tired of the high charges that they let my electric provider charge me. So I changed suppliers. Immediately I get a letter from Constellation saying I owe them $150.00 for an early termination fee even though my contract has expired with them. They have lied to me from the beginning. The rates continue to raise. It seems as though this is one of those companies when they get in trouble with the govt. they just change their name and keep going with their same tactics. They have many many complaints to the BBB, but they don't seem to care. I have called them and they are very rude and told me if I'm not happy with the service to call my power co.

Contract renewed automatically at higher rate for electricity. Early cancellation fee if you forget to call to opt out. Very deceptive. The renewal does not reiterate the early cancellation fee as part of auto renewal. BEWARE of this Constellation Exelon Company. VERY DECEPTIVE PRACTICE. BEWARE.

In the first year of the contract with them, the rates were comparable to my local utility company (Elizabethtown Gas) but after the contract, they claimed that I didn't renew my plan with them, so they placed me at the "Variable rate" plan. The point is that, it's way too VARIABLE. In December 2013, the rate was $0.799. In 2014, January and February, the rates were $1.2999 and $0.8999. Basically I was paying double of the comparable rates the local company offered. When I tried to cancel and I was put on the waiting line for a long time. So I logged in to my account to do the "Live Chat" at the same time. The "Live chat" didn't provide the "printing" function, as such I requested them to send me the cancellation confirmation, they said it would take 2 days to send an email and the entire cancellation process will take 1-2 billing cycles (basically, they want to rip me of another 2 months).

I had been in a two-year fixed electric supply contract with Constellation. In late 2013, I received a reply by mail letter asking me to extend for another year. I promptly signed it and returned it in the mail. In February 2014, my electric bill was almost $700 for the month. I quickly called and was informed they never received my letter so I was rolled into a variable rate plan without my knowledge. I cancelled with them immediately. Sadly, it takes two billing cycles to switch to another supplier. My March bill came in at close to $500. I live alone in an 800-square foot apartment! They refuse to do anything about correcting the error. Beware!

This MXEnergy group calls my home phone on a daily basis, and often, more than once per day in an attempt to gain my business. We have repeatedly asked them to stop calling and to put us on a no-call list, but to no avail. Now, I don't answer my phone unless I look at the Caller ID first. I hate this invasion of my home privacy and their refusal to stop calling my number. I am on the verge of having my landline disconnected in order to avoid these people. Aren't there laws stating that when you demand to be put on a no-call list, that your wishes have to be respected?

I switched to this company over a year ago. I agreed to a one-year fixed rate and if I cancelled before my year was up I would have to pay a cancellation fee. They claim they sent me a letter a month before my contract was up saying they were going to renew my contract unless they heard from me. I never received that letter. I recently switched to a different company because they were a lot cheaper. Now, I get a cancellation fee of $25 that I knew nothing about. I will make sure that everyone I talk to never switch to this company. I see a lot of people everyday. I work in customer service myself.

I sign on March 2011. Two months later, BGE stop sending a paper bill, because MXEnergy was not applying the gas charges to the bill,charges that have been adding up since May. I have been trying to resolve this matter with MXEnergy since May, but every time I call, I'm talking to someone different who claims to have no knowledge of what they're talking about but promises to look into the matter and get back to me in five working days which they never do.

The credit I have when I cancelled my account in December 2009 (it is now July 2010) will not be issued for 6-10 weeks. Meaning that I may not get my $1400 credit back to me until ten months after my service was cancelled. They said that it is their policy and they can do nothing to expedite my claim. Other utility companies when I've had a balance after, will instantly issue a refund check as soon as they see the positive balance in a closed account. I never received a single correspondence indicating that I had a credit on my account after I cancelled the service with this company. Do not do business with them!

For the month of March I received a gas bill totaling $408.77. The previous month was $110.80. This is for a residence that is a 2-bedroom 1-bath house. I am the only person that lives here and there is no gas leak. I contacted the company in April about my complaint and said I would agree to pay another $110.00 because the month of March was cold. They were okay with that and said that the meter reading did not look accurate and would call the company to do another meter read. Since that time I received and paid a bill of $31.00. But today, I received a disconnection notice for the unpaid amount. It clearly states on the back of the bill that any amount that is in dispute is not required to be paid until it is all sorted out. I called the company today and they said I was responsible for $267.00. They said they would send someone out again to reread my meter, but that I need to pay the bill and if they found that the meter was wrong, then they would credit my account. I’m sorry this is not acceptable to me, especially when not less than a year ago, at my prior address, the same thing happened. What do I do? Do I just go to another gas company, which I will eventually do anyways, or pay the bill? Thank you for your time.

They called my house , and my husband Alix Pericles talked to them. They offered him to switch electric company from Con Edison to their company. Our electric Bills are going sky high. I called to cancel the policy. The person who talked to me said we have to pay $150 cancellation fee. I told theem that was not discussed with us when we the took the contract. I need them to prove to us the voice on the tape recording stating that we agreed to pay the cancelation fee.