Los Angeles Department of Water and Power Reviews

My water bill and sanitation have tripled high to the skies, plus they charged me fees for late payments. They waited to send the bill after six months, after my services were turned on. Also, they said that they have changed the old water meter and replaced it with a new one, which they said I have to pay for.

On November 1, 2009, I moved from Burbank Boulevard to Sepulveda Boulevard. I called LADWP (Los Angeles Department of Water and Power) in November 30, 2009 to terminate their services at Burbank Boulevard and to start a new service at Sepulveda Boulevard. In February, I got a bill; their services still continued at Burbank Boulevard even if I did not live there since November 30, 2009. I spoke to LADWP, and I sent by mail evidences from new bills and U-Haul invoice, with dates showing that I left Burbank Boulevard and moved to a new address in Sepulveda Boulevard.

DWP has put me into collections for not paying a closing bill. Basically, the closing bill was sent for the wrong amount of $221. When I contacted DWP at first, they said that the billing dept was backed up. Then on the second time, they said they were going to research on it, on the third time, they said they will research and will call back but I got none. Now, 6 or 7 months later, they put me in collections and then told me that I have to pay a collection agency and get my self out. I've been on the line for 2 hours tonight so I filed this complaint.

The Los Angeles Dept. of Water & Power sent me a water bill that was way over previous bills. I called the DWP, to ask why and the representative told me that there was an increase in water used. I asked if my water meter was actually read or was this an estimate. I was told here records showed it was an actual reading of the water meter, that someone was out there and took the reading. The next day, I went to see my tenants to find out why the increase in water consumption. I was told they had not used any more water than previously and that there should not be an increase.

Last week we had an underground pipe leak that flooded our neighborhood. LADWP repaired the pipe again for the third time within the last year. Once again they left debris, caked dirt throughout the entire neighborhood and failed to clean it up. Our street cleaning service ran this week and provided it usual and customary, once over pass through with very little water. It was not sufficient to clean up the debris. I know that this is not done in other communities and it appears that it is blatant neglect and disrespect or lack of service to certain areas within the 8th council district.

I have 2 meters attached to my home. My bill has almost tripled in the past few years since the meter was attached. I have had them come out and they say nothing is wrong. For the past couple of years, I have lived alone and my bill is even higher. What's going on? I cannot afford to pay my bill and have to rely on dipping into my 401 or asking others for money.

I've been very responsible and had a lot of patience with LADWP. Seven months ago, my meter broke down and I immediately reported it to the department so they could come out and fix that for me. Until this day, I have not received a letter stating when they are going to come and fix it or had anybody come by to take a look at it. But, my bills don't stop coming from $300 to $700 each month before my meter went out. I was paying from $35 to $50 the most. Now, they've been having me give payments for these large amounts. I'm always on time paying my bills that now I find it very difficult to pay my other bills. On my bills, it clearly says meter electric delayed but doesn't make a difference because they have not done anything to change that.

DWP bills more than doubled the last few months we lived at the Madrid Apartment in Westchester, CA. We called DWP and asked them to please check on what was going on. They refused saying no alerts went off on their system. No changes had occurred at our place so we knew something was not right. Several times we called in the next few months and met with the same response, except that if we did not pay the bill they would turn us off so we paid.

Water meter was defective, not being charged for water used from 10/07 to 02/08. I was never notified of problem by DWP until a rep. from their cust. serv. dept. came to our home. Their rep. said I would be contacted to resolve the issue, I never was. I physicaly contacted the DWP by local off. visit and by phone. I am being billed over $400.00, asked if bill could be reduced, due to currently I am unemployed. Or a 6 month payment schedule could be worked out.