Los Angeles Department of Water and Power Reviews

I was supposed to get a $1,000 rebate for installing a new pool pump. Despite sending in the form, writing them, telephoning them and keeping the old pump, all I got was a run-a-round. Finally after calling my city counsel person, I was told that that the DWP could not find the paperwork and therefore nothing would be paid. I am a lawyer and I hear about the DWP not paying rebates at least two or three times per year. At least by not paying promised rebates, and keeping the money, the DWP charges are lessened, I suppose. I would suggest that the odds are better in a Vegas slot machine than getting any promised rebate from the LADWP.

It's a given, as water and power customers, because we have to have the service we don't have a choice. And they know that! And they will treat you as such. Getting my deposit back since Nov 2021 (Still haven't received it) is an act of Congress. Yes, they sent it once and I had to leave that property on an emergency so the check was returned to them. One person will say ok we got you in the system to get it out. A few weeks later when you check in, no one knows anything.

I need a verification from LADWP that there was a power outage at my residence on November 13, 2021, that caused a false alarm, they admit this occurred but refuse to send me documentation verifying it, now I have delinquency notice from LA Police Department because of non-payment of false alarm fee, LA PD needs the documentation from LADWP to waive the fee. LADWP is financially harming the citizens of Los Angeles.

My mother had died. I’m in the process of cleaning up her apartment. I’m not staying there Past three weeks. I just called to give them notice, to try and do the right thing so I can make sure her accounts are settled Yet they wouldn’t give me the three weeks I ask. I was told the service would be shut off right away. The answer I got was just so repetitive and answered nothing. And what’s worse they were so cold to me, The irony is.

For years we have seen and read major complaints, subpar customer service, subpar service on general. Over estimated power meter reading and who can truly trust LADPW. The oversight commissioned group that are appointed by the LA mayor suppose to watch and regulate this organization. Yet many customers still get disservice, cheated, subject to duress and let's not forget over estimated power bill and delay tactics this organization uses to refund the legitimate customers.

I am one person in a 600sf apartment that has no AC, no central heat, no washer/dryer, no yard, and I do not work from home or use the oven. There was a wifi router and 1 small 1500W space heater plugged in consistently from Oct-March. 07-09/2020 bill was 55$; 09-11/2020 bill was 160$, 11/2020-01/2021 bill was 135$, then 01-03/2021 bill was 908$. I inquired about this and DWP say the space heater accounts for the 6X increase in usage.

LADWP solar software was a disaster. It took them a year to get it working OK but they sprang it on the public anyways. There has been litigation on this. But, most ended up getting $20 or less BUT LADWP stole a few hundred dollars from most of these people.

25 years ago my average monthly payment was $110/month for electricity. Now it is over $210/month. With annual amortized rate increases. My monthly payments have almost gone up 100%. If I purchase solar now with a 26% federal tax incentive my payments will now be about $210/month to purchase and never go up or down for the next 25 years or so. But if I stay without solar my payments will go up to over $850/month with the new 13% annual increase. If I go solar now I will save over $100,000 in the next 25 years. I went online to 1solar.online and found a lot of information to help me.

LADWP is billing me for the 2 bedroom apartment unit that had been vacant since January 2020. My last period charge between 7/7/2020 - 9/3/2020 was $31.41 and now between 9/3/2020 - 11/6/2020 $226.61 for the vacant unit. That is outrageous. I made several attempt to contact them and after an hour on hold they hang up the phone or the phone gets disconnected. The building is located in West Los Angeles.

Look, I make decent money and I know that I'm not great with it. It leaves my in a perpetual state of feeling like I have less than I should. I preface this review with that because I need to explain why I didn't notice this problem until now. I just set my stuff to autopay and expect it to just be okay. I'm moving from Los Angeles to Ohio at the end of November and so I went to the website to cancel my service. Which apparently I need to wait for a few days to do because despite it being the 31st of October, the 30th of November is "more than 30 days away" and thus not an option.

I didn’t use my wash machine since one month ago and they are charging more than the past months. I‘ve watching when the person come to read the water and they only read the energy. The meter is outside. They have to lift the Iron plate to measure and they don’t do it.

I have taken on the care of my parents in my childhood home and after reviewing my latest bill is outrageous so I checked the meter at the curb... You can't even see the reading since the glass is so old. How can they read it then? How long have we been overpaying YEARS!!!! I wish I could upload pictures!! Getting the run around so far. New into this fight and not looking forward to it. I will keep everyone posted.

I live in Brentwood in a small (600 sq ft) apartment. While I have been working from home because of the pandemic, I was shocked that my LADWP bill was close to $200. This is crazy. I have lived in Beverly Hills, Glendale, Eagle Rock, and West Hollywood and I have never had a bill over $60. What is going on??

Disconnection. We got behind on our bill. They waited months till bill went over 4500. I can't find any help. We are in our 60s and mom 90. Low income family. It's been 1 year in May. They said "You're upset because we didn't shut off?" YES.

LADWP refuses to acknowledge their mistakes. I had an 8 kw solar system installed 6 months ago and because of DBS issues LADWP would not come and install the solar meter. My meter was spinning backwards and I called and told them they needed to swap it out and they said no not until DBS came out again. They just charged me approximately $600 they said I had used.

A little different story we’re on the same basis as everyone else’s. We installed solar panels on our home eight years ago. My bill and electric charges dropped from around $500-$600 every two weeks to around $20. They say they charge $20 for reading the meter every month. Wow! But no big it’s just $20 right. Then the bill starts going up and has reached around $67 a month, Give or take a few dollars. Last year I had my Solar panels cleaned and washed off. The guy that did it forgot to turn back on the solar system. So I got a bill for about 500 and semi dollars for that two months. I quickly turned it back on right. I’m still getting bills every two months with the electric at $500 and more.

I have been without power for two years. I have a bill that was $8,478.20. My son has helped me with this bill and it's now down to $6,551.00. It has been hard trying to negotiate with them. I tried many assistant programs that can not help because the bill is so high. Customer service is not helpful. I live in an apartment that is about 800-900 sq ft. I work an eight- nine hour shift. My son has a mental illness and is on a fixed income. I do not know how a company can come up with a bill this high for a small apartment. What needs to be done to get this settled?

I owned a duplex in L.A where I had an agreement that the tenant in the front unit will pay the water bill and in exchange they got a discount on the rent. At some point the tenant started to be late on rent and uncooperative. I found there was a leak in the bathroom that drove the water bill up. I tried to go and fix it, but the tenants were uncooperative and did not let me fix it. At some point I had to evict them. After negotiations and a big loss I finally got them evicted.

Ladwp is a draconian greedy self serving company. Reading through the pages of these reviews and letters from the many many unhappy “customers” -(like they have a choice) is a depressing read. My personal experience is yet another Dystopian story worthy of The Handmaid's Tale. Their customer service stinks. All they do is say they are “sorry” and quote their policies like robots from a cheap sci-fi tv show. They have put me on a incredibly inconvenient cash only payment system for almost two years!! Every day they are in the news for underhanded dealings and cheating the people they serve. It is unfortunate that a large city like Los Angeles forces this foul company down our throats. ** The LADWP!

LADWP requires a $200 deposit when you sign up. They very vaguely mention that you can apply to get that money back after two years. They don't mention that if you pay your bill just one day late only one time, you get that money denied. It doesn't matter if you paid 30 bills on time, and only had 1 bill that was a day late, you are denied. This is truly an injustice to the consumers. WE NEED TO STOP CORPORATIONS FROM TAKING ADVANTAGE OF THEIR CONSUMERS!

Was overcharged 4x for two years and couldn't ever get anyone to help me correct or investigate the entire time. They don't care about their customers, it's massive fraud. Proven they falsed use -- When we were away on vacation or the last month we weren't in residence using utilities at all, the bill oddly lined up exactly with the last year's use. Unfortunately there's nothing you can do as a customer, and their response on the phone is "there's nothing you can do but file a dispute or hire a lawyer". They are stealing money from everyone and the worst company you'll ever interact with. I can report a stolen wallet to the police, shouldn't I be able to report much much more stolen every month from a company I can't avoid?

I just received a nearly $6000 water and electric bill and my services were shut off last week. Since I live alone, how in the hell my bill is so high!? I've paid the LADWP bills over the years being in my place, consistently (with the occasional financial issues that life brings in which I would have to scale back). The only other issues that I've had from living alone is someone going into my backyard and running my water while I was away at work (for almost eight hours or more) and other activities, three times last year!

My water and power bill has always been pretty high because I am passionate when it comes to gardening and landscape maintenance. So It’s usually around 1000 to 1,500 dollars. About four months prior to my sudden disconnection I got a bill that was over 3,000 dollars. I was shocked because I had not been watering excessively. It had to be a leak and I planned to diagnose the issue before paying such a high bill. I have been in contact with LADWP very often through this whole stressful nightmare experience.

The DWP Mafia is never going to stop. It's ripping off the LA consumer by fraudulent billings. Make no mistake people. DWP is City of LA! If you sue DWP then you have to serve Mike Feuer the city attorney. DWP class action helped NO one but the greedy lawyers specially the LEAD lawyer from Ohio. I keep getting bills anywhere from 750-$950. In 2013 I had a bill for $1500. I live in a 1600 SQF home. There is only 2 of us! One of us leaves at 8 and comes back at 8. My bills in 2011 used to be $200 and now it’s 4 times more!

During the last week of Feb 2019. 5 consecutive days of water run-off by the neighbor. He ran water even on the day it had rained earlier. His house is on the higher side on this hillside. He runs water to wash down his debris and dirts from his yard and to clean his hardscape and sidewalk. Then, all of his debris run to my driveway, sidewalk, and to the street. I called 311 for help after the neighbor's water "run-off" and "washing-down" over 3 years. 311 representative informed me in detail that all were LADWP water waste violations.

What can I say, LADWP is worse than the cartels. I haven't received a bill for a few months now. I always get some else's. To cut the long story short they shut off my service. I been without power for 2 weeks. I work and try to keep up with my bills, but with DWP I'm always playing catch up, never see the end of it. My kids have asthma so they need breathing treatments with a nebulizer. I been taking them to my in-laws to stay while I figure out how to pay this bill that I didn't know was 1,200. I sometimes wonder if they do this on purpose to hold the mail, until maybe the customer calls, and they say (oh they caught on). They ask why they haven't gone home. I simply tell them they are fixing it, they are too small to understand what's really going. Why is the LADWP allowed to do this to its customers just leave them in the dark, cold, and not even care. Other states the electricity companies cannot turn off services from Nov to March (winter).

Rock legend Jim Morrison's (The Doors) spirit must be roaming around his "Last known U.S. Residence" taking baths! The bldg. has been under the Ellis Act with NO TENANTS since 2016 yet we received a water bill for nearly $2,000.00! The DWP claimed the 7/28/18 bill was "stuck in the system" so never went out to me until I received it on 3/30/18. Their field rep came out & observed no running toilets, no leaks, etc. I googled DWP water bill complaints only to discover they have been overbilling consumers for the past several years. Apparently there is no recourse as the PUC doesn't have jurisdiction over them. Sounds like a CLASS ACTION LAWSUIT needs to be filed for alleged FRAUD upon consumers!

Los Angeles Department of Water and Power has stolen billions of dollars from citizens, residence, businesses, Etc. And was only forced to pay a small portion of what was stolen back to the citizens. I am so dissatisfied with the services of the Los Angeles Department of Water and Power for not getting me my refund and what I would consider as a timely fashion irregardless of the situation. I don't appreciate being delayed and strung along for over 8 months. After being electronically bullied and harassed for my money I have to wait over a year to get it? It is a shame that they treat their customers like this with no regards. I'm disgusted with how you guys are handling these situations.

LADWP has had multiple class action suits brought for overcharging, estimating bills, or delaying billing. We called 3 times over the last 2 years asking why we have not received a bill. We were told all 3 times that we owed $0.00. We insisted this was not right but we're told that the "system says you are current and there's nothing we can do to change that."

I discontinued service in December 2016, have a $125 credit balance still pending. I don't think any commercial business could get away with this, matter of fact it could be a hefty fine. Anyone up for a class action suit?