Los Angeles Department of Water and Power Reviews

Have called several times, always wait at least 45 minutes on hold to have what is laughingly called customer service tell me they can't help me, Ever. Have left both email and phone messages for supervisors whose messages & calls will be returned within a business day, never happened. Even with names, these people just don't care. What a racket. They might as well put on ski masks & carry guns for the theft of both time and money they get for really poor service. Trash is not picked up, garbage is all over the ground and the trucks go by without stopping. Criminal. They suck.

I purchased and moved into my home in 2009. Since then my most outrageous bill was $900 for a two month period. Until October 2017 when I was billed $2200. Called and customer service person-Anne (I see her name here in other complaints) says if a photo shows my meter read is smaller than what was reported they will investigate but that I should have plumber check for leak. I paid $200 to have a plumber tell me what I already knew from reading my meter myself - no leak.

DWP delays my bill for 4 months every time this year. In doing so I go over the water/electrical allotment and I paid hundred of dollars more. I have written 15 e-mails in 13 days but got no real answer on why the bill delayed... and still no bill. The customer service rep., Anne, took me on a merry go around in every e-mail I wrote, but never answered my questions. Based on my research, I believe DWP transposed the meter number, and can not figure it out. They claim I had the meter changed twice (totally false) but the so-called "two meters" are one and the same with the last 3 digits transposed. The worse part is that no one has bothered to look into it, even after my dozen or so complaints!

I closed my account June 6th, 2017 and have moved out of California to Texas. LADWP owes me $741.03 in refund money. I have called many times and at first was told to wait 6 weeks. Since then multiple calls and always the same, they will send a priority email to the refund department. Apparently, as customers we cannot contact the refund department and even the employees at LADWP can only email the refund department as I guess they don't have phones. Very poor way to do business. I am pretty sure if I owed LADWP $741.03 they would not wait for me to contact my refund department.

The Los Angeles Department of Water and Power are the most unprofessional company I have ever encountered. If you have a choice in your area to do water or power with someone else, PLEASE DO! I have moved out of my apt in LA November 2016. I overpaid $75.00 my final bill. Plus they have a $200 security deposit when I first moved there from NYC. Do you know they refuse to return my $275! I no longer pay utilities where I live. I have called multiple times. Supervisors never call back. Emails sent! I went even in person to the Hollywood location on Sunset Blvd. They said they would call me today! NO call.

I would give no stars if possible. Also wish there wasn't a monopoly on the lights, water and sewer in Los Angeles. I've asked for and completed all paperwork requesting a full audit on my account and was told it would take 90 days; 120 days later no results. I was charged over $400 for sewer charges during a period when I didn't even have water. Now that I do have water my sewer charges have continuously been 10 times more than water usage. How can this be? They are quick with a disconnect notice but very slow with my audit. I'm a senior citizen living alone, my electric usage is around $50 and water around $25. Sewer and trash exceeds $500. Makes no sense.

In Jan/Feb 2017 I had waters leaks in the house. One in the bathroom and one in the garage that we did not figure out until March way after the bathroom leak. So my bill increased immensely, Jan $1800 and Feb 1400. It was also high in March. Along with the other charges for light and trash my bill was over $5,000.00 and being a Mom with 4 children with one income in my household was not able to pay the whole bill. Early April they turned off my water stating that I need to pay at least $3546.84. I called and requested if I could pay $3000.00 and have it turned back on. I beg, cried and even asked them if they have ever gone without water? "Well that is not my problem. It's not about me. It's about you."

If I could give 0 stars I would. I live in a 1 bedroom apartment in LA. I only have my son and myself here, Monday-Friday. We do not arrive home until about 5 pm. Lights do not go on until later as the sun shines through the apartment quite well. Tv goes on maybe around 6 for a couple of hours. This is an everyday routine. Our weekends we are usually out a few hours at least. My bills jump from in the $240's to my recent bill $372.39 (2017) to be exact. WHAT THE WHAT?! I do not have central heating or air. I have the plug in ones that are barely used.

11 months ago I moved out of my apartment. I have called and emailed to get my refund. Nothing but a bunch of lame excuses. Totally insane! Only to find out there was a previous class action suit against them for over billing. Now they are trying to "keep" people's refunds. I guess they are hoping they will forget or give up trying to get it back.

When I signed up for DWP LA service I was told after 1 year my account was going to be reviewed in December & deposit was going to be returned in January. I called them today 01/09/2017. Now they are telling me it is going to be kept for 2 years, I was given wrong info! Even if I move out & close my account they are going to hold my money another 2 months! I asked why it takes that long but not 1-7 days to refund. They said it takes time!!! It is the 21st century! Refunding a deposit should not take more than a week.

When I moved to LA I was told by LADWP that I would be required to pay over a $200 deposit in order for my services to start. I relented and paid the deposit. Six months later I moved to a location where I would not longer need those services. When I requested for my deposit to be returned I was told that it would take six months! Upon an online search I've discovered that many other people have experienced this and that they often don't get their refunds back at all or if they do, it's more like ten months. HOW IS THIS LEGAL? I can't find anyone to help me. This is insane.

Today I contacted DWP after noticing water charges were not on my most recent bill. The representative took a look and told me it looks like my water meter was defective and or stuck and that I have not been correctly charged for water since 2014. I purchased my home in 2013 and I know for sure I had been paying for water at some point. I asked her if a tech from DWP comes out to read the meter how could that not have been noticed that there was no reading. She then says there was a reading but they didn't notice it stayed the same and that the meter was defective! This is ridiculous. So I was advised this will be referred to a Supervisor who will arrange to have the meter swapped out and I can expect a higher bill for past charges that I will need to pay.

Many years ago, LADWP put a wire or line over the length of my property (approx 150 ft). LADWP a strung lines across my land without an easement. At no time was I compensated nor asked for permission. This is unsafe as trees can cut off the line and wires/line can fall over my family members, vehicles, or pet and cause injury if not death. A case in Eagle Rock happened recently too. I get no responses from calling the DWP Customer Service hotline. Based on state regulations they need a court order before they can run lines over private properties without easement. Can someone help please?

Closed my account November 1st 2015. Was told that refund ($200) will arrive within 3-6 months. It's now end of July 2016, 8 months past and still no refund. I've been 5 times to DWP office and every time they "send email to supervisor". I told them to call them - "they can't communicate via telephone" - how ridiculous is that? And "they are aware of the problem" when I tried to start a complaint. I was told to wait 4-6 weeks more. I fed up with these numbers taken out of nowhere. DWP is an ultimate manifestation of crooked bureaucratic outdated system which has no place in modern world.

I made a deposit for my electric service in December 2015 for a rental unit. Promptly closed the account in January 2016 when the unit was rented out. Received my closing bill on 1/15/16 with a credit on it. Waited a month and emailed them about the status of the refund. They told me it would take 8-12 weeks. Waited 14 weeks and emailed them again. Was then told it would take up to 6 months "because we're behind". Well, It's now 6 months and 2 weeks later and I still don't have the refund. What a joke this is.

My boyfriend, who I live with, has multiple sclerosis. I've been living with him in his house since December. Right now he has a huge dispute with the DWP regarding electricity and we've had no power to the house for about 10 months. Although they haven't provided us with electricity, we have been paying the water and trash bills consistently and on time. This morning, someone came and removed the water meter and capped off the water line to the house. We called and they said there was nothing they can do. I believe this can probably qualify as ATTEMPTED MURDER since we can't live without water. Does anyone know how we can get them to turn the water back on? We have been paying for water and trash service. Shouldn't they continue to provide those?

DWP fraudulent Meter readings and/or Meter malfunctions... 1/29/16 I received a DWP water bill in excess of $2000. I was told they determined I had a faulty water meter at my house (which is underground) and since it wasn't reading correctly they went back to when they felt the best accurate reading was which was in 2013!! As a result they billed me for additional water use since that time and based it off the newest reading coming from a repaired or replaced meter. This is outrageous to me for the following reasons: How do I know that the meter was in fact faulty? Why would I be responsible for machinery I don't own or maintain? Where is the proof the meter was reading incorrectly? If it was faulty why did it take 3 years for it to be noticed?

I spent a year in California and have returned to Las Vegas. I had to give a deposit to the power company. I was never late on any payment. So when I called to disconnect I was told that the last bill could be taken out of the deposit but I had to wait until I received the final bill to request the return of the remainder of my money even though I was no longer doing business with them. Have you ever heard of such a thing?

We learned that we have been erroneously billed and paying LA Sanitation for solid waste charges on a multi unit dwelling we own. (We have a 3rd party pick up trash so LA DWP doesn't handle trash for us.) I have been getting the complete run around when I call them. First few times they said they would come to verify that we have a 3rd party picking up trash at our site. They would call me to schedule an appointment. Of course, they never call me. I called back recently and they give me a different story. That all apartments still have to pay for trash even if they use a third party. I question the amount they have been charging. $69 every 2 months on a small studio apartment seems to be pretty hefty. They say I need to talk with the billing supervisor and the best time to reach her is after 4pm when her shift starts. I wait to call after 4pm and is put on hold for like 40 minutes (I timed in on my phone).

We manage many apartment buildings in the City of LA, and we've been greatly burdened by the cost of Solid Waste Charges that the LA DWP is charging for our property located on S. Mansfield Ave. We have never missed a payment, but the charges that DWP is allowed to pass through to us is incredibly high. Per billing cycle (each 2 months) we receive a bill of about $1200 for removing 5 trash bins from the property. Not to mention, the bins are to be brought out by us since the sanitation dept will not bring them out from behind the building. This is $600 per month in trash service alone! At a nearby property, we pay for trash service through a private company, Athens, and we get service 5x a week for the container we have there, and we only pay $450 per month. With DWP, we receive mediocre service at best as we receive many complaints of missed collections.

In September 2014 I received a bill retroactively charging me for about $9,000! I've been receiving threatening termination of services bills all through 2015 up to and until the date of this post, Jan 18, 2016. I got shuffled off to the "Field Investigations" department and was not able to get someone on the phone until 2 months ago. The agent I spoke to was "humming" in the background as I expressed my extreme frustration at being retroactively billed for such a large amount. I asked if I could have the name of his supervisor, got his number and live in "fear" every time I get a notice from them that unless I pay the entire amount or make arrangements to pay the outstanding amount that my services would be terminated. I received "estimated" bills throughout 2014 (you have to know where on the bill to see "estimated"). I am not sure if the information is accurate they are providing me.

I received a bill on September 29, 2015, which stated that this bill was a correction of a previous bill and contains new charges. Upon reviewing closer, I read that the correction goes back as far as one year (question: why?). I called the customer service and spoke to the representative and did not get any explanation. Then I requested to speak with a supervisor.

Even though I had been told my refund was being sent to me, I didn't receive it. And weeks after I should have received it I was told the bizarre story that I owed on a bill at an address at which I never lived. In fact some astronomical figure over $700. I thought it strange because of course I had been utilizing LADWP at my apartment for a few years and had never heard about any fees due them for some other address. Convenient that they made up some charges (which supposedly occurred more than 2 years prior) at an address where I never lived when they were supposed to refund my deposit.

LADWP has been working with me to resolve this. I am very appreciative of their efforts and their ability to work me on this situation.

I have been renting a space for my children and I with another person. The other person left after house we rent was sold. Shortly thereafter the electricity was disconnected. It was not in my name. The person we shared house with was responsible for electricity. Upon contacting LADWP, I WAS INFORMED THEY WILL NOT TURN SERVICE ON UNTIL I PAY OUTSTANDING BALANCE OF ABOUT 3000.00 dollars. I should not be responsible for another's responsibility. Meanwhile... my children and I live with no electricity. The new owner of house is not helpful because he wants to evict us so he can build another two units and spike rent. He was the one who requested shut off as well as discontinuing gas in my name... put it in his. I and my children have no power and was refused power from LADWP. What should I do? Anyone have extra solar panels?

I just got a $900 bill... I have been on a payment plan (owed $4,000 and they blackmailed me into paying them rather then buy food and have health insurance) and purposely haven't used much electricity because I can't afford to. Just fans on most of the time. How can they steal so much money from us?? What is our recourse? Is there anyone who can help stop LADWP from having this Monopoly and threaten shut-off if we don't pay HUGE amounts of money? It's a joke and I don't understand how this is being allowed to happen!!!

I've been overcharged on electricity for the first 2 years that I lived at this apt, and all of a sudden it went from $200 to $50. Also a $100 payment I made in April of 2014 has STILL not been credited as of Aug 3rd 2015, and they say they can't find it even with the multiple faxes of proof from my bank and a tracer number. Someone has stolen my money and the bank can't get it back unless the LADWP physically gives it to them. They deny receiving it at all. Also took me off of low-income discount without notification and I received a $200 bill and are refusing to honor the low income discount even though I had sent in my proof in DECEMBER of 2014. No one will help, I've been disconnected by agents and supervisors and told I would be called back and NO ONE ever follows through.

I have received outrageous water bill even during the time that I had not occupied my new home! Numerous calls and correspondences have fallen on deaf ears.

I received an adjusted bill from the DWP, adjusting my DWP bill upwards by $269.00! The explanation given by the DWP is that they made a mistake on reading the water meter and had to make adjustments after 18 months!! How could a public utilities company make a mistake when every bill that they sent me, based on their own workers reading and inputting these numbers, I have paid in full! How can the DWP come back 18 months later and ask me to pay for a mistake of theirs? I am hoping that Consumer Affairs will get to look into this and contact me for any further information to help you resolve this situation for me.

I have owned my current home for 14 1/2 years. I have never had issues w/ LADWP until the last year and a half. My bills have usually averaged approx $500-600 per billing cycle (2 months per cycle) that would include electric, water, sewage and sanitation. Feb 26, 2014, I had received a bill a bit over $700. It seemed a bit high to me at the time so I called customer service to find out why. This was the first time I found out that they had been "estimating" my electric bill for quite a few of the previous cycles. I asked why they would do that! I was told that they didn't have access to my meter for a read (which is located in my back yard). I told them that this was not a good excuse as I WORK FROM HOME and they could have access at any time - just to please knock on the door for access if the gate was locked. They made a note of it and said that it would now be in the meter reader's notes to knock on the door for access. We then took a proper meter read and that I would have a proper bill on the next cycle.

WHY LADWP is listed on MY CREDIT REPORT as MAKING INQUIRIES? I just checked my EXPERIAN credit report and LADWP is making inquiries on my credit? Why is that? I am not buying anything from them?

I leased a house and moved in a few days ago. I have been trying to set up power in my name and they are telling me that the previous tenant's balance of $13,700 needs to be paid before I can set up new service!! ** at Team 5 (who won't give me a last name) keeps hanging up on me and refusing my calls. He swears at me and is very rude and will not even look at the lease agreement that I have brought up to their office twice now. I have no recourse and no water or power! I'm not paying someone else's balance of $13,700!! They tell me I should move somewhere else. Unbelievable.

I need help, please. I did not receive a bill from DWP for four billing cycles and then I received a bill for $3800.00 and I was overwhelmed with the amount and did not know what to do. I sent them what I could for a couple of months and the bill just kept getting larger and larger and I am now at $9100.00. I can't believe that this can happen. How do they expect me to pay almost ten grand within a week? I am just sick inside about this and don't know what to do. But I do know that I can't even get anywhere close the that outrageous amount, so I am preparing to live with no water and no power. And how am I going to get through this situation, I will never be able to pay them that kind of money. Please if anybody knows about anything I can do about this please contact me via e mail. My only other option would to move out to another power company's area, I don't know what to do.

I usually getting charged on my electric bill usage of $80 something dollars every 2 months. Last year I did not received a bill for 7 long months then suddenly they charged me the huge amount of total for those months that they neglect to send on a regular basis. I asked them for any consideration to resolved them. They put me in payment plans and I was also charged for the security deposit on top of that bills. Now all I'm dealing is a bill with threatening me of disconnection dates of service even though I constantly paying whatever I can. It's about time to stand up for our rights, to stop playing on us and take serious business with customers and learned to take responsibilities for their own action. I am just asking for a fair judgement here.

Went to go set up for a new house. I went to the Mission Hills office. I've never seen a more miserable group of employees. The lady who I had the misfortune to be called by her was completely incompetent and angry. She needed to call my landlord but threw a fit about the number being on a piece of paper instead of the lease copy. My landlord also goes deep into detail about things in a conversation and that frustrated the lady and she couldn't handle it. Slammed down the phone and finally got me set up. Not looking forward to the 'estimates' and huge illegal charges I'm sure I will deal with later.

I'm amazed at the conduct of LADWP. A few months ago I was overcharged by $628. Unfortunately, I had auto-pay set up so the money was automatically debited from my account. Now, believe it or not, LADWP moved pretty quickly to correct the situation. My bill was adjusted and I was issued a credit. On April 28 I received a voicemail saying that the check had been cut and mailed.

I remodeled my house 4 years ago and after the house was finished my meter stopped working. After a year and some months and many phone calls later the DWP replace my meter. I had to pay over $1000 and my meter worked for a few months before it stopped again. It's been almost 2 years with no bill and I can't imagine what I will have to pay. 2 months ago someone came and replaced the meter. I asked if I would start receiving my bill and was assured I would. The new meter has a sensor on it and it is accessible from the street. The meter is working but no bill and no communication from DWP. I do not like to have my bill estimated especially with the drought. I want to pay for the water I use. If they estimate my usage then I will estimate how much to pay based on my previous bills and the 25% of water I am saving.

We received a bill last year for over $7,000. We called them and they advised us that had been estimating our meter read and are prorating the amount that we were not billed for but should have been. I checked my past bills and did not see "estimate" anywhere, nor did I see any disclosure about the read not being accurate; however, on the bill that they prorated back to there was "estimated" next to the electricity usage. What they did was prorate the amount we were supposedly under billed for to that month where it said "estimate" and gave us tier 3 (the highest amount you can be billed for) over the 6 months. Even though supposedly they were never able to read our meter, they felt that they could go back to the one bill that said estimate and prorate it to that date, which caused a huge bill.

I have been a solar power residential customer for about 5 years. My average electrical bill is $20 every billing period. Two months ago I got an electric bill for $417.00. Subtract my $20 service charge and I was charged $397.00. A $397 dollar overcharge that they will not acknowledge. When I called, they referred me to their Solar Dept. and they have not responded to my numerous calls. I left 3-4 messages on their automated phone system. This dept never answers the calls and never calls back.

I was receiving emails that their system was updating the billing and they were apologizing for the inconvenience. Then I received another email from the LADWP that they were crediting my account. Suddenly I have an invoice of 3K. I called asking for an explanation. First they wanted to convince me that I was misreading the emails then I printed them all. Nope I was right! I tried to do a payment plan because well husband lost his job and 4 kids. I don't have 3K in bank. Tried to do payment plan to avoid any interruption. They hired 200 people? Before doing such damage to hardworking Americans they should have tested their software first before giving families a hard ache to survive.

I used to pay up to $80 per 2 months for a one bedroom apartment, one resident. Nowadays I get bills for $120-130 per 2 months. I have no idea what happened. I have not changed my living habits, and yet, the bill doubled. Complained about being overcharged. Nothing happened. Complete IGNORE from DWP.

I've been getting an ever-increasing bill from the Los Angeles DWP for a separate garage-apartment on my home property where the electricity has been cut off for almost A YEAR! This was an issue with a former occupant, but not my main point. The DWP has been billing roughly $93/month for SANITATION (trash collection) and SEWER costs on a DEAD ACCOUNT for an unoccupied garage-apartment! If these fees are attached to the account, as I've been told in a previous fiasco regarding "bundling" of unnecessary services with open DWP accounts, and the account is no longer active, how do they get off charging for services NOT BEING RENDERED???? The DWP is as corrupt an organization as they come, and I will not continue to be victimized. Perhaps a class action suit is in order.

I just called to move my DWP to my new place and was told that none of my DWP bills were paid for the year that I had lived at my current residence. I said I never received a bill so I thought it was part of this "Conservice" program my apt. complex has where they take and split the bills through all tenants. They claim that USPS sent all of the bills back to them. Why would they do that? My name is on the mailbox? And I am disabled so I never got the discount. Anyone else have these issues? Any advice? I don't feel I should pay the full amount when I never received the bills.

The same thing been happening to me, I did not receive a bill for 9 months, I was calling and going to the branch office asking them why I'm not receiving my bill and they told me I didn't have one. After 9 months I received a bill for over 3000 dollars, they recently shut my water off because of this matter. I called up there and told them that I have a son on life support equipment every night and I need my water and power, and my account was red flag for my son condition which he's only 5 years old and they still didn't care. I called everybody, the Mayor office, the district 8 office, our counsel office, and none of them can give me answers. Why are we voting for these people and they can't help. I need some help fast before me and my kids be in the dark or with no water.

Received billing for January -- It was $544 dollars. I said, "Can't be so." I called LA DWP. Talk to a rep. I ask her why it was so high she told me that they had been estimating my bill for 6 months. I ask why they couldn't get into my side yard where meter is to read it. I said, "That's crazy." I told her the gas comp. Reader man just got into my side yard where meter is also with no problem the day before I called them plus I have been on disability since May 16 ,2014 so I have been home injure so there was no excuse for him to read the meter. They could have came to the door...they have in the past a few times...& I'M still off work. I never had a problem with them before.

I have never received a bill for the place I live at for over a year now. I have called and always been told to just wait and that it was in the mail. Every time I called they said not to worry, they would set up a payment plan if necessary. Last week I received my disconnect notice. This is the first piece of mail I have ever received from them. They are saying I have to pay $2,312.88. I called and was told they could set up a payment plan with the smallest first payment being $770. That's more than my rent. I asked why I never received a bill. They said they sent them (starting 6 months after I started service) to an address I haven't been at since I was in college over 7 years ago! They will not budge and their representatives are useless. They obviously hate their jobs and will not help me at all. I'm going to get disconnected and have no idea what to do. Crazy thing is, this is not the first time they do something this stupid.

I am a homeowner in Valley Village. The Los Angeles Department of Water and Power has been replacing the aging water pipes buried in the streets of Valley Village since 2012 and the project is not slated to finish until fall 2015. I am the closest homeowner (duplex) to Whitsett and Magnolia intersection. LADWP will be in front of my home in March or April 2015 with a 2-storey crane and massive construction equipment, materials. The most massive industrial construction will happen at the end of March or beginning of April in front of my home, for 3 weeks of bone-shaking street demolition and digging. A steel plate will span a 10' x 15' deep trench so I and my tenants (if I have any) will be able to access my driveway without any rails or safety access.

I was disconnected (water) for $5723.73. I called LADWP and was told that my bills were from 2013. They told me that there was "delayed billing" and "bad meter reads". I ask could I get payment arrangements they said no. Said they can't. I am a part time worker for the city of Los Angeles, and can't afford the payment. They told me that my bills were my fault for non-payment. So I asked, if there was "delayed billing" and "bad meter reads" how was this my fault? Still waiting (with no water service) for an answer. Can they do this? Is this legal?

They are charging me $4500 for a billing error that they caused. They said they had been undercharging me for months. How is this my fault? I live in a budget, now they want to blame me for the mistakes they did. I asked if they had a billing plan, they said no. I have to come up with the money or I will lose my electricity. CAN THEY DO THIS???

I just received a bill from LADWP for $1,926.46!!! When calling and speaking to a customer service representative, they claim our billing from April 2014 have all been based off estimated reads. Those estimates were apparently way off and we now owe almost $2000 for the actual read. I asked how this is possible and why the reads are based off estimates and she said the system turned off the actual read in April and accepted responsibility for inaccurate billing. ONLY OPTION... SET UP PAYMENT PLANS FOR THE BALANCE ALONG WITH USUAL BILLING!!! I can't afford this and I have no idea what to do!

The tenant did not pay her over $2000.00 electricity bill before moving and the Department of Water and Power refuses to connect the power to the new tenants. Called and visited the office but they said they will NOT connected it until she pays.

I have lived in a one-bedroom apartment with very few electrical appliances (TV, refrigerator and small space heater) for almost 5 months. All the LADWP, which were all based on actual meter readings, seem reasonable except for the last one: over 1400 kWh of usage and $255.00. I went to check the meter, and the reading seems to be accurate, but the meter wheel is spinning faster than in any of other building meters, and way faster than what would be expected (only the refrigerator was on).

The DWP has lost their mind. I feel they should pay since they are the ones that made the mistake of reading everyone's meter wrong which I think is a bunch of hogwash. I am willing to fight this cause. Something is fishy with this 675$$$$ bill.

We have been staying in 1-bed apartment from April 2011. We have a refrigerator, a television, and a dishwasher. We have paid all the bills till date. We usually get a bill between $60 and $80. But in August 2014, we got a bill for $613.08. When we called LADWP, they said that they have been billing us on estimated reads from the period June 24, 2013 to December 2013, but now the system has sent the actual bill and that's why the amount may look huge. And this $613.08 is an addition to the bills that we already paid for that period. We are surprised, when we have been staying in the same apartment for more than three and half years now.

We moved into this home in June 2014 to downsize. One of the bills that was supposed to be smaller was our LADWP bill. That has not been the case and we have fewer occupants and power requirements now! I cannot believe my power and water consumption is the same as it was when I am less one tech heavy adult and no longer use an electric clothes dryer. I am livid! And now it doesn't show my request for bill inquiry in my "request of services"!

My last 3 bill cycles have been 3-4 times higher than I am used to. I have filed bill inquiries online to no avail, no one ever contacts me back. When I call customer service they defer the problem to the "heat wave" or "maybe you have a leak". It's been 3 months since I put in a claim to have my meter checked, and NOTHING from them except bills that keep increasing dramatically. I am going to local news sources. I will go to small claims. I will escalate this as far as I can because they are expecting me to pay for a service I am not using. 550 sq ft Studio apartment, one person only living here, work full time 50 hours a week, don't cook, do laundry on weekends.... my usual bills for the past 20 months have been $100/2 months. Now my bills are $400+/2 months. They are ILLEGALLY over-charging and I'm PISSED because they won't do anything to fix it. They even have a web page dedicated to explaining since they are changing their billing system, a small % of customers are receiving extremely high bills lately, but they do nothing to help us fix this problem.

I have had high/outrageous bills since March 2014. The meter readers are either too lazy or being told by the LADWP to put any numbers on the previous reading and current reading, because on the current bill, I have a reading of 1882 for water but I go out 10 days after the meter was supposedly read and the reading on the meter is 1815. When I received the first high bill, I had a plumber come out and check the system. He found no leaks, but he did find 4 inches of dirt/sand between the water meter and the concrete lid, which he dug out. LADWP is too lazy to dig it out so that they can give a proper reading in the usage of water, this has been estimate readings for 2 or 3 years.

Our recent bill shows the amount is double the 12-month average. When I ask Dwp to look into the account if the billings/kwh was overstated, I got replied there is a possibility of $30 fee to investigate. I think it's the new meter dwp put in that over charging the customer. Why can't dwp just investigate their meter and billings without the extra cost? Its not like we have tons of money to pay those 'additional' fee and its frustrating.

When we moved I tried to get a bill from DWP for months. Probably called 6 or 7 times. Our house was new construction and the address changed from ** to ** which had never existed before. This change seemed to stump the DWP, but we were getting water and power and I couldn't force them to take my money so I waited. Months later they resolve what was admittedly a billing issue on their end and I get my first bill. $350 for the current cycle with an overdue balance of $1600. I expected this, but I still don't trust the DWP enough to blindly hand them $2000. Plus that's a lot of money for 1 bill. I call, explain the situation, they acknowledge their new (not improved) system made the mistake and offered a payment plan for the overdue balance. Fair enough.

On 8/06/14 we had the dwp turned the bill into our name. We did not move into the house until 08/18/14. Several days later we received a bill for over 300 dollars for 8/6/14 to 8/21/14. I called and went to the dwp office. I was told that we were prorated incorrectly and that I still had to pay the bill but they will credit our next bill. I just received our bill last night for 500 hundred dollars. We have 2 people living in the house, no AC, all energy saving bulbs and appliances. Not only were we overcharged but we did not even get credit to the bill as was told by dwp for the overcharge that they did. We gave dwp a key to the gate. We left the gate opened for two whole days when they were due to read the meter. I was home for two days and no one ever showed up to read the meter. I am gonna fight to the end to stop this cheating that's going on.

We received an exceedingly high bill early this year and called DWP for an explanation. There was lots of press at the time about people getting high bills when they were changing their computer system. They said they were "backed up" but would get back to us. That has never happened, so we're still in the dark, so to speak, and out what we feel is an exorbitant amount of money. Additionally, the meter reader(s) remove the trash cans from their area to read the meters, and either don't put them back or do it incorrectly, leaving the gate open or unlatched. Then the wind blows the gate and slams it into the garage door, risking damage to both doors.

Moved in 8 months ago, regular bill of 60-80 dollars, then got whacked with a 980.00 bill out of nowhere. The reason? "bad estimated read"... Bad...really? I want proof of ACCURATE readings from the past 8 months to prove that you are not overcharging everyone here. You better believe there will be a class action lawsuit..

I have been receiving overly high LADWP bills for the last year. I've lived in the SFV for over twenty years in 4 different homes and have never had bills this high. In the past I had a family, a large yard and a pool. Now I've downsized and live alone. My bills are twice to three times what I've paid in the past. Mostly on water. Every bill I get I call to complain and get the same standard answers, 'maybe you have a leak' or 'that's what the meter reads as your usage'. I keep telling them my house has been totally remodeled, new kitchen and bathrooms and all new energy star appliances. Plus I'm one person, take one shower a day and do two loads of laundry a week. How can my water usage average over 600 gallons a day?! I've put in for an onsite assessment over 4 months ago and have heard nothing back. These bills are ridiculous ($700-800). I'll have to sell my house because I can't afford LADWP. Something has to be done.

Experiencing the same issue with LADWP as many other SOCAL residents. After moving into a new apartment and paying my bill in a timely fashion I received an inflated adjusted bill along with a South Park-ian letter of apology from Nance Walker-Bonnelli. The estimated billing system does not take into account the tiered billing system. If the bills had been accurately reported (with actual meter reads), my bill never would have even reached the Tier 2 billing rate because we were well below that. This forces customers to pay a higher rate for what would have been Tier 1 charges. An inflated price due to it being all lumped into one bill thus elevating the amount that I'm paying per kwh. Overcharging and threatening a disconnect of service is true financial and stress burden that both could have been avoided and handled a lot more grace and tact.

I had been having a problem paying my bill for years, to the point that the LADWP collected 1200.00 dollars in deposits. They have record of 800.00. I have receipts showing 1200.00. They would not credit my bill. I was making partial payments then they stopped accepting my payment. I tried to contact them via email, just got their standard confirmation with a key to contact them which I used and still no personalized help, causing my balance to keep going up to where it was impossible to pay. I was looking online for help and I saw that with a 5 day notice I could seek assistance.

I have been unhappy with LADWP since August of 2011. As soon as we got our house we got hit with a bill of $900.00. When I called LADWP they had no explanation to why. At that point we had not even moved into the house yet. But just like everyone else we paid so they don't stop our services and/or ruin our credit. Ever since then our LADWP bill has been over $1200.00 almost every billing cycle. Two to three times a year it goes as high as $1500.00 -1700.00. We are suffering to pay these bills and LADWP would not help except telling us to follow tips to save. Which we have been doing since day one. I think if people go on strike it may make a difference. One person's at a time complaint is not going to fix anything. LADWP is not a trusted company.

I recently received a bill from LADWP for $136.17. I am the homeowner of a property and had the bill transferred in my name for 3 weeks, as we were showing the house to prospective tenants. They told me it cost $19 to transfer it to my name. We were only at the house for about 2 days during the 3 week period for about 1 hour per day, as we showed the house to prospective tenants. Sure I had the lights on for 1 hour, and maybe flushed the toilet once during that time frame, and maybe ran the sink for about 10 seconds to wash our hands. They charged me almost $35 for electric usage and water and sewage came out to almost $40 or so.

LADWP was billing me about $25 per 2-month cycle and I was paying it every month. A week ago, I went to check the website to pay my bill to find a $401 bill dated back to my turn on date. Note, my landlord pays for trash and water, this is only an electricity bill. Turns out, they were estimating my usage since I moved into this apartment and they weren't actually checking the meter. So now, because they failed to bill me correctly the first time, I am getting a huge bill dated back 5 months. I was never told that I might be getting an estimated usage, or that I would be receiving a huge retroactive bill in the future. If I had been receiving the correct bill amount, I would have adjusted my energy usage accordingly. This is like going to a restaurant and eating something labelled as $12 on the menu, then getting a bill for 16x that amount. This kind of business conduct is unethical.

You've probably read some comments and know the story by now, so here goes another drop in the bucket: Our bimonthly electric bill jumped from less than $30/mo. to just shy of $400. I was told that their new system had been ESTIMATING our usage and that built into that bill was the difference from our last three bills. Even if that WERE true or accurate (which it's not. My wife and I, who don't even own a TV, did not use over 1000 kwh in a one-bedroom apartment), they were neglecting to ACTUALLY read our meter. They STILL haven't.

I was required to pay an outlandish deposit of $200. I moved out of the service area almost 4 months ago and have yet to receive my refund...

2 people live in our house but our DWP bill is $4000.00!! Of course this is inaccurate. I told DWP I was going to videotape our exact usage, they said no - just wait for their investigators (came last time our bill was $3500 and DID nothing but make excuses). DWP discriminates based on zip code. Class actions are ripoffs - the only ones who are compensated are attorneys. Companies 'in trouble' even instigate class actions to remove victims' 'rights' and pay pennies on the dollar. Opt out! Yet class actions seem to be the only recourse because the whole system is corrupt, immoral, unethical, etc. Hire a contractor to document usage, videotape usage then call an attorney.

DWP is claiming it's a new system but it is a cut in meter readers. So they don't actually read your meter. They give you an estimate then indy contract a small group of drives for a month after the third physical quarter to claim a loss and cut overhead and payroll then they collect all those revenues and come out profitable by the end of the year. Meanwhile we all get double and triple billed all at once before holiday season and you know they won't pass on those cut meter reader profits to us. And there will be no apology or refund. My service person said that the company was losing out because they weren't getting what they were owed and that they would gladly attack my credit if I did want to set up a payment plan. Then she hung up on me and that was my second call that I waited and hour for. This Old corporate crap tactic they are passing on to the consumer like butt heads. There has to be a broken law in there somewhere.

I would like to register a complaint regarding the Los Angeles Department of Water and Power. I was shocked in April 2014 to receive a water bill for 10 times our highest ever bill (approximately $1000.00 for a two month period). We have followed all of the water conservation efforts, do not have a leak, and have never had a bill even close to this amount. I contacted the DWP and was told that it was due to the new billing system with estimated reads. They were claiming that they estimated payment amounts for the past few bills and that this was an actual read and the systems way of “catching up”. I set up a claim with the field investigation office and spoke to someone who said they have a 6 week backlog on investigations. He reiterated the estimated billing system.

Ok, we moved into our townhouse in November 2013 and had our regular bill ranging from 70-90 based on usage, given that ALL my appliances are new (bought when I moved in) and so called "Energy Star" efficient. I work a set schedule for past 8 years, hence my AC schedule is set to be on only when we are home at night and weekends, which mostly we spend outdoors and rarely home. We have been getting their emails about apologies in their billing system and what not. Last night I received my bill for the amount of $910 which was billed for so called 4 month, however, I've been making my regular payments for past 2 billing period which equals to 4 month.

I've lived in my two bedroom apartment for a year now. Every time I received a bill from LADWP I paid it and it was usually $30-$40. This past month after not receiving a bill for four months I get a bill for $1468.00. What?! Of course I thought it was a mistake so I immediately called about it. I was told that my meter was broken and they were giving me my estimated readings for the ENTIRE year and the estimated readings were extremely low. I asked to speak to a supervisor and I got HERBERT, he was without a shadow of a doubt the worst costumer service representative I've ever come across. His response was "You didn't notice you had a low bill?" Are you freaking kidding me?! I just moved into this apartment I have no idea what the bill should be. Why didn't you freaking notice the bill was too low. It seems right.

My bill average less than $60 a month. For 6 months I have been requesting a bill from DWP. I was told it was late due to new billing system. Six months later I received a bill for $800 along with a shut-off notice. I tried to contact DWP and was left on hold for 1 hour at which time the phone just cut off. I tried calling back only to be told by a nasty representative, "be glad it is for that amount and there is nothing they can do." I am on a fixed income and don't see how I can come up with the ridiculous amount in 5 days without any warning. I know this is wrong! I don't average that much a month. I need help.... this isn't right. I am sending them a complaint letter but what do I do in the meantime. I have a special needs child that requires electricity in my home. I am so frustrated with the uncaring DWP incompetence. Help please!!!!

LADWP tripled my electric bill. I spoke with LADWP regarding this charge due to the NEW METERS installed at my apartment complex. I was told they hadn't charged customers for 6 months and that the $298 covered months I hadn't been charged. I am still receiving triple bill amounts. My normal bill runs $88 to $120/summer months for the last 17 years. LADWP, is sending $273 bills for a 1 bedroom apt.

I received a shut off notice for over $2400.00. On the same day I received a bill for over $650.00. I hadn't received a bill in 4 or 5 months. I went down to the DWP office to discuss with someone. When I told them we had not received a bill in months, they basically said I was lying. They said we could set up a payment arrangement but we would have to pay something that day (which I didn't have). We then called DWP but was on hold for 2 hours for one day. The next day we were on hold for another 2 hours. I have read in the Daily News DWP has hired new customer service reps. and have revamped the whole operation. I see NOTHING changed. They are still the same old rude DWP workers and still over-charging customers. I am on a fixed income of $1062.00 a month. I have no idea how this will get paid. Something needs to be done. This is so unfair!!

I went on the LADWP site to electronically pay my electric bill which was $140. I accidentally typed in an extra zero, which made the amount $1,400! I've called several times to have the amount returned. "Customer service" workers were rude beyond belief. I tried several times to get the credit that was owed to me. For a week I called. Nothing happened. A $1200 credit is posted. If they are going to keep MY money, will I receive interest on it? This unbelievably unfair. One mistake has caused me awful financial problems. They have a 30 day limit on returning money. I'm sure they are going to use this against me as well.

I just received a bill with $$621 extra charges for electricity. I thought it was a mistake, apparently it's NOT! They have been under charging me based on estimated amount?? I had no Idea that it was estimated. I was basing my electrical usage based on the bills I was getting. I was on hold for 57 minutes and only thing I got was, there is nothing they can do, we HAVE to pay the bill or else they will disconnect our services!!! They're not even willing to give us a discount, on their error. I refuse to pay this amount. I want to dispute it. They said it takes 6 month to get an answer and we still have to pay this amount!!!!

The dwp new billing system went in place in September - as a result no bills were mailed out for 4 months, when I get a bill it's 1600.00 approximately. I'm a senior citizen living on a fixed income, how can I possibly pay this bill? Even after dwp has implemented a payment plan this is still not affordable. Can someone make a suggestion to help me take action on this matter immediately before I'm left sitting in the dark.

I've lived in a house with my wife for about 3 years and when we moved out a month ago, we cancelled the water/power for that place. After cancelling the account, the next bill, which I received today (8/09) was $3304 for the past 4 months. Usually the bill was about $400/every two months. Not sure why this bill was for a four month period instead of two but more importantly, why was it $3304 this time?? I can't get a hold of anyone and I've been on hold for over an hour. From reading, it looks like this has happened with people before who were billed based on estimated usages. If I used the water, fine, I'll pay it but not at an inflated price due to it being all lumped into one bill shooting me up into a higher tier?? Totally willing to file a class action suit to stop this. This is ridiculous.

Like others on here are posting, I just received a bill for almost triple the normal amount. The response was that the previous bills were based on "estimate usage" but once the meter was checked this is now the correct amount. On what planet is this practice ok? I base my usage based on my bill and now they jack it up because they made the mistake and there's nothing I can do about it? We're in need of some serious reform here.

My name is Tatyana ** and I am unhappy and angry LADWP customer. Now, after I did some internet research, I am aware it is DWP computer glitches result in high utility bills. I paid those unusually high bills because I was afraid they would cut off my service. But I know now that many people were affected. This is a copy of my letter to LADWP Customer Relations Office. They sent my complaint for LADWP field investigation. I am still waiting for the reply.

Similar to other reviews, for the past 10 years, my largest bill with LADWP has been around $300. Average bill ranges around $150 - $190 with A/C or heat. After moving into a small home that has all energy efficient appliances and light fixtures, NO air conditioning, I received my first bill for 30 days of $810. I called LADWP 3 times (on hold more than 30 minutes each times) and sent an email through their 'contact us' page on the website, and was assured this was an error on their part and to not pay anything, they would fix. To be specific: it was a calculation error. This morning, I received my adjusted bill. Well, nothing was adjusted. My $810 was now past due and now I owe $2,200!!! As I type this, I've been on hold for 32 minutes yet again with LADWP.

I have been in my present address since 2001. Normally, my total two months DWP bills have been around $600 to $1,000 for the last 13 years. For this July, DWP bill is about $2,400 with $1,700 for water. We called and complained and they revised it with a similar bill amount but moved the water consumption (6 times the norm) to other periods. December and January with sprinkles shut down showing my highest usage in my life. You can view the attached image to see this is made up by DWP. I do not know what to do. Can anyone please help me to find a solution?

I alert them (LADWP) that I would be moving and cancelling my service 4 weeks before the move date. Upon inquiring about my last bill and receiving the refund back of the deposit that was required to start the service, the customer sales representative assured me my $205.00 deposit would be refunded back after the last bill was paid. When I went to pay this last bill, I inquire about when should I be expecting my deposit to be refunded back and they told me that it had already been used to paid the last invoice. Now my average cost per invoice was around the $40.00 range and somehow the last one for June was for over $200.00 and the explanation I was given was that for a few months they had trouble reading the meter and they were basing my bills from past consumption. Now I was never informed or contacted about this issues and my bills were paid off in full and on time. How is it that they did not have any issues installing the service and asking for a deposit but all of a sudden there is issues and I am not communicated about it. I keep getting the runaround now. This is money that I have worked hard for and it has been taken away from my daughter's needs. I feel that I have been lied to and especially robbed. I would and is requesting my deposit back.

I was making payments on an already escalated bill, then I lost my job in October of 2013. I made a payment of over $600.00 mainly because I did not know where my next dollar would come from. After not hearing from the DWP due to issues they had with their billing system... In February 2014, I received a bill for $1,600.00+. The following day I received another for $3,500+!! Really? How does that not set off an error flag ... Tried and tried to reach someone ... In May, I was told that they could not reduce the billing. I have to pay $4,300.00!! If anyone wants to file, I will join. Today I spoke to a rep who made payment arrangements that are as follows: $1,300 by August 11, $1,500 in September, $1,500 in October, really? How? Guess I have to hit the streets!! Please let's sue, so I can get my money back!!! After hearing others' complaints that are very similar, I know we have a case.

I received a bill for $500.99 when I usually pay $300. After calling and having a supervisor agreeing to start an investigation in the matter, I submitted a one-year chart with the cost of each service. The 2 months they "estimated" low and now they want to get the money back, are low the year before and at that time it was a reading of the meter. I explained in my letter that those are the months I don't water my garden and the sprinklers are not on, hence a lower usage. I just got a new bill where obviously they disregarded completely my complaints. The new amount is $532. Does anybody know if there is any class action suit or how to fight back?

I was stunned to receive a bill of over $1100 today for electricity from LADWP. After waiting an hour on hold, I was given a different number to call because I have solar panels. That number has only a machine to leave a message and they say they will return the call within 4 to 6 Days. DAYS??? Stomach is in knots waiting to try to straighten out this situation. Like others, I'm being charged over $700 alone for tier 3 pricing which is outrageous and incorrect. If the meter had been read at the time of use, we would never have been even close to tier 3 or even 2. Historically, we used about $60 of power per month BEFORE installing solar panels which were sized to cover almost 90% of our use. Something is seriously funky here...

We leased a warehouse at ** October 2013. Primary use is storage and shipping. We have no AC or heating in the unit. We are there 8 hours a week at best. However our Electrical bill (not water) continues to rise. We contacted them many times. On hold for up to two hours to no avail. We wrote them to no avail. We have been paying these bills (up to $950.00 per month) for over 9 months now. Finally we spoke with ** Team 18 in early July. She assured us they will send someone out to investigate.

Like so many others, I was hit with a huge bill from DWP, July 2014. My bills from DWP average approximately $250 for 60 days. I just received my bill that reads $1,010!! I spoke with a representative who told me there was a glitch in the system and I was being undercharged for 8 months. The representative also told me they are really understaffed. How is that my issue?

Similar issue to what others have been experiencing. For three bills (six months) I am charged the "minimum charge" based on inaccurate estimates. Then, suddenly hit with a whopper that throws me into tier 2 and triples my total due. The CS rep was condescending, defensive and didn't seem to understand why I thought there was a problem. I was persistent and found out that they had actually done readings all three times, but just hadn't used the information on my bills. So I pay the minimum charge three times IN ADDITION to the beefed up fourth bill (where they finally admit to having read the meter). When I asked about the tier 2 issue, the CS rep downplayed the overcharge and really didn't want to let me talk to a supervisor.

My water bill for the last 14 years averages $150/$200 month. Suddenly 4/14, I get a $2,600.00 bill, contacted DWP office, (after 2:00 hours on hold) they transferred me to Investigations Dept. They tell me "OOPS it is an estimated bill, will work on it". Next, I received duplicated bills with different amounts and different meter reads. I contacted Investigations again and unavailable Supervisor, his assistant on vacation, two of the Inspectors not longer work there, and waiting for DWP consumer relations to call back. After 3 calls, they threatened to turn off my water, I'm still in the fighting ON hold right now. I will not stop until this gets solved.

I just received a bill of $300.00 from this scam artist of a company for the second time this year. The first time they adjusted the price because once again, they didn't read my meter correctly. Please keep in mind that I live in a friggen single apartment alone with no air conditioning and a gas heater. When I contacted customer service, they said that they hadn't been reading the meters due to lack of staff. To which I asked, "How is that my problem and why am I being inconvenienced financially because of it?" The rep went on to say that I should have read that this was an "Estimated" charge on my bill. Of course, their idiocy has to somehow be the fault of the customer. To which I replied, "My only concern on any bill that I receive is the 'Amount Due' section as it should be. How would I know that your company is completely inept when it comes to billing for your own services?" She went out of her way to get me to make payment arrangements to pay this bill and I asked to speak with a supervisor.

There is only my mom and I in our house and I work during the night and sleep during the day. We don't use the lawn sprinkler and the backyard pool is drained for a while now. But our LADWP bill is always high but much higher. Since April I have been alone at the house since my mom left the country then I left for 3 weeks the following month. During those months my bill was even higher than usual. I called LADWP and the person I had spoken with was very rude. He even told me I was being under billed. Before my mom left April, from Jan. To march, she paid attention to our meter and recorded the meter and even spoke with the meter guy. When the bill came, it was a different reading which was higher. I called and they said they will adjust the meter. The following bill there was still no correction. Then another bill came and I got over $1000 bill.

I have the same problem as Mhes. My husband and I moved into a 1br apartment. Our meter was read when we moved in and we were told that our bills would be the result of both estimates and actual readings. In 9 months THEY NEVER READ THE METER. They undercharged us for the whole time. When we moved out they finally got off their ** and read the meter. The result was that we had used some 4,000 more kwh than they thought we had used. So they tacked that all on to the current bill which pushed our rate into the 2nd and 3rd rate tiers (for a 1 bedroom apartment!). I understand that we used that power and we intend to pay for what we used, but not at that inflated rate. There is no sanity check. There don't seem to be any checks at all. We plan to set up camp at the customer service office this week and not leave until it has been fixed.

I've lived in same apt for 4 years. I've never had this power bill my entire life. Mostly, bills are under $60 but I received $600 suddenly. When I called LADWP, they told me to reread meter because they will me $30 for investigation by LADWP if bill is right. Even person on the phone says it's very strange bill for 1 small bedroom apartment. They admit this is a strange enormous bill, but they're not trying to fix right. No budget to pay this. If we use that much power, we have no complaints.

They are spiking up people's bill. Their billing is so inaccurate. They are taking advantage of people. We should start a class action lawsuit against these idiots. Please get in touch with me. I will be more than happy to join or start one if necessary.

I have a small place that over the last 8 years the water/sewage bill is at the most $20 per month. The account was paid in full 1-17-14 then bill is suddenly $299.00. I called, and ask what was going on - well they said $100 of was sewage. As trying to say that is way high - then ask how do they measure that? They said based on water uses, then with a bit more investigation, we discover that all this is from 1 month, when no one was there and mind you, no leaks as well. A bit more asking question and we discover that this is all estimated bill - well that is a amazing that calculation. I asked 2 months ago for a investigation and for the meter to be read and now, the only response is threat to turn off the water. I have not been on the phone waiting to talk with some one it has been 50 mins so far.

Like countless others, LADWP has managed to railroad me. My girlfriend and I just moved into a new house. The avg bill was coming out to about $400. Then out of nowhere, after eight months of living here, we get a whopping bill for over $4,600.00!! The story goes that they were 'estimating' our bills, then finally caught up. After spending countless hours on the phone and speaking with at least 2 supervisors, they would not comprise on the bill saying that we should have not used so much electricity if we couldn't afford it. How on earth could we have managed our electrical usage if we were given incorrect statements on which to base our usage vs cost on?

Our bill has been high for several months. As we began inquiring about our usage, we spoke to our Gardener about our water bill. He took us to the meter and it was unreadable. The plastic cover was caked with mud to the point the Gardener used a shovel to take the dried mud off. When I called dwp I asked how they were able to read the meter if it had been caked with mud. The customer service lady said they estimate. As she looked into our bill, she said the previous month our electric bill was estimated too low so this current bill is making up the difference. I asked if someone come and look into our meters and they said they don't have anyone to do that. They just suggest I check my plumbing. My bill has been between 500-1000 and we have not made any changes to our usage. There is a definite error in lasso charges!!

I have been questioning LADWP's billing process for 10 plus years. LADWP has been "averaging" customers’ bills for years. This should only happen occasionally i.e. if you have locked gates or large animals that could cause a threat to LADWP employee. The most recent developments with the new system caused me great concern. They sent me 2 very small bills $7 and $12 bill in Sept. and Nov. Then in February sent me a $285.00 and April's bill was about $250.

I've just received a bill for $1,400 for "incorrect" readings for a place I haven't lived in for 3 months. Is anyone forming a class action lawsuit? I will join in.

Customer service ladies in English are very rude. I have been waiting for my deposit refund since Nov 15-2013 and so far, nobody has anything to say about it. They have been negligent regarding this matter which I consider unfair. If it was a customer who wouldn't pay for that long, things would be different but since it's the other way around, I have waited almost 8 months to receive what is owed to me.

Dw&p recently changed their billing system. As a result of that they set estimated charges for 2 or 3 periods then adjusted the bills, calculated charges (huge), not only because all readjusted charges went to second and third tier, which are higher prices, but also because meter, I guess, showing much bigger numbers. It's happen after meter were changed and billing system was changed. I have called DW&P and they say they put my huge bill on hold until an investigation is done. 10 weeks passed by, no one contacted me. I got new bill with previous charges, late payment and new charges. Is there class action against DW&P? I would participate.

I can't begin to start how slow and terrible this water and power company. I don't know how could someone give them such big responsibility in the hands of people who don't even know how to take care of their company. The customer service representative people are nice. Just a wait time is very terrible, how much I had to wait one hour just to disconnect the service.

I connected my service with LADWP they said that they checked my credit score and stated I would have to put down a $1200 down payment in order to receive services because I have a low credit score, in reality I have a very high credit score. I called them and a very rude representative stated that I had to call Experian. I received my bill and it is over 3000.00 dollars. This is ridiculous. I tried calling and can never get through. Stated that there is a high call volume then the call disconnects. I don't understand what is going on with the corrupted company and why isn't anything being done about them. There is no way a bill can be that much money and is expected to be paid in two weeks. I decided to move out of Los Angeles county because I can not deal with this company anymore and I am now trying to cancel my services but since I cannot get through, all I can do is email them and no response.

I put in a request to end my service with LADWP in January. I moved out at the end of February. Once a week after my move I would check my online account to see the status of my request and check to see if I would get my last bill for the month of February since my last paid bill was up to the end of January. Normally my bill is $20 for a two-month period because I lived in a studio with no TV, no microwave, no computer, no internet, and spent most of my time sitting in traffic. So understand why I'm expecting my bill to be less than 10 dollars since I moved out early.

I am very upset with LADWP for overcharging me on my bill - acknowledging that they overcharged me - and yet did nothing to correct it!!! LADWP sent me a bill for $1100 about three months ago. This is three times higher than my normal bill. I called to inquire about why the bill was so high and requested a field investigation.

I moved to my new apartment in September 2013. The first bill i received was close to $30, the second and third, $22. I just received a bill today, June 4th, for a bill of $397 due June 17th. I called DWP and their explanation was they had me as zero usage from 11/13/13-05/15/2014. I, somehow, still received a minor bill. They also stated that due to a glitch in their new system, everyone is suffering. They will generously give me 6 months, or 3 billing cycles, to pay back what "I owe" since it took them 6 months to fix their mistake. However, I must make this payment on top of my regularly scheduled payment. That means I'll be paying 12 months' worth in a 6 month time period. You mess up and I have to pay the consequences?! That just doesn't seem legal to me! Not a happy camper!

I lived in LA for 10 years, had problems with LADWP throughout the years. I closed my account in September, 2013, and was told everything was 'up to date' when I did. 10 months later, I get a 'bill' emailed to me for $186. It doesn't say it's a final bill, but apparently it is, and they 'forgot' to send it (never received a thing) because their system was 'updated' in September. Meanwhile, I haven't lived in LA for 10 months, and thought my account was closed! Wasted hours on the phone trying to get through to them, and they're not nice nor helpful. I am contesting part of this bill as it doesn't seem fair. Something should be done about this company!

I manage a 10 unit building, which received at $12,055.29 water bill. I wanted to let people know that when you get an "estimated bill" it is not because DWP did not come out and read the meter. It is because their system only give them 48 hours to get the reading into the system. If it is not input and "ESTIMATED", bill goes out. I know this from contacting the LADWP about the bill for the building I manager. So I requested corrected billing for the past five bills. I did receive them, but there is still a problem because they are trying to tell me that 10 units used 607,376 gallons of water in one billing period (64 days). This equals 9490.25 gallons per day or If you wish 949 gallons per unit per day. The average per person per day is 70 gallons. So either I have 13.55 person living in each unit or 25% of the toilets are running 24/7. LADWP does not care, nor can you get any assistance from them.. I think I am going to call the news. Anyone want to join me?

I recently upgraded my electrical panel for added safety for my 60 year old home. LA DWP must unlock and lock my meter to be able to do this upgrade. They unlocked my meter no problem, but never mentioned that I would be forced to replace my analog meter with a digital one. When it came time to request my meter be locked, they basically said they only would if they can replace my meter. So I declined.

After waiting six months for a bill, DWP has incorrectly billed for electricity on rental units I manage. In speaking with the customer service reps which can take up to thirty minutes to reach one, they do not follow through resolving the problem. Finally spoke to a "supervisor" today, who also was not familiar with the new system they put into place months ago. Their auto pay option does not allow a customer to cancel once a bill has been issued, so the overcharge has now been charged to my credit card (despite the customer service rep letting me know she disabled it). I'm sure this is happening to thousands of customers and although they have promised to work out the kinks on their system, they are failing to provide customer service.

My wife and I live in a 1000 sq. ft. home in Wilmington CA. Normally our water usage bill was between $45-75 per every 61 day billing period dating back to April 2012. Then just this past April 2014, DWP sent us a bill for $2800 for water usage adjustments since they claimed our previous bills had been all based on estimates. They reviewed that bill and now claim that we only owe $2500. This includes the following amounts: $584 worth of water from August-October 2013, $1336 worth of water from October-December 2013, and $848 worth of water from February-April 2014.

A bill for over 5000 dollars with 3 tier billing single family dwelling. No proof didn't read meter. Not first complaint.

I am so upset! We have a new baby and we live in a small condo and we usually pay around $80... I received a bill of over $400 in January! I called right away to tell them it's absolutely incorrect and they promised to take it away and do a new read... So I got the new bill today and it now says over $500!! Meaning that my current bill is again at 90 dollars but they will not take the previous amount off because they said the reading is correct. They keep giving me a whole holiday excuse and running power from fridge or heater and I told them we have not changed our habits and being settled in and I told her, "Well, if it's about habits then my bill should be again over $400 since you're saying my habits have been increasing." She had no response to that assumption. How can I go from $80 to $500 and back to $80... Makes no sense!! I'm not working. I have a new baby and two other children. I cannot pay for this!!

I asked for a reread of my water meter. They read it wrong the first time. The reading was a 1000 kwh low. This will put my next reading in a higher tier and cost a lot more than it should. I called three times before I got any results. They sent a meter reader out and he said they indeed made a mistake. Now the DWP is billing me $30.00 for the reread and have done nothing about the error.

For the past seven years or so living at the same house, with same water faucets and a drained pool (for the last two years), we have been paying the DWP about $140 every two months. Now, they say that their billing system has changed and will charge 4 months at a time, but their bill says that we should pay $2175.64. When I called the DWP, they said something has gone wrong with their new billing system and printed 'estimated' HCF (water charges) on our billing, so we ended up with 393 HCF that led to over $2100 while it should have been over the four-month period about 60-70 HCF and about $300 for the bill.

LADWP is claiming that because my previous bills are estimates, that after getting an ACTUAL meter reading I owe approximately four times the amount this month in "new" charges. Even if I had owed a bit more because of a year's worth of wrong meter readings, it doesn't explain the bizarre nature of the bill. I've been in my building for 6 years. I know what my bill's ranges are, and this one is out of character. I believe they are doing this to everyone and using the 'estimate' defense to claim that the large bills are correct. I see many people with this problem and two network news articles about it. I want a class action suit against them. Even if the estimates were wrong for the year, it doesn't explain the normal trend of what I'd normally owe for the 5 years prior that I was paying.

I rec'd my LADWP bill & was shocked - $670. My water bill - $404. I was charged all three tier rates. I called LADWP. They had been estimating my water bill for 8 months. The last time my meter was read was in August. I was shocked and asked why and the guy replied they were short on employees. I'm so upset. I've emailed a request for a reduction as I didn't think it was fair to be charge the high rate because they hadn't read my meter for 8 months. I haven't heard back. Is there any other recourse for me?

Had bills under $100 a month for over a year. Got a whammy bill out of the blue for over $880. Turns out I'm another one of the LADWP's "estimated" meter readers... because they are having problems sorting out how to properly track and bill people in one of the most technologically advance cities in the world. No competition for these guys and they can make up the rules as they go along and basically do whatever they want. LADWP is one of the most whack utilities. Stop overcharging people!

I have had the same problem for my January cycle. I am a simple student living in a small house (700 sq ft). I don't have TV. I have a computer and a small Fridge. Only my electricity is with LADWP and my water is with AUM. I used to get $30-$40 bills depending on the cycle. Just today (20 March 2014) I have got a huge bill of $750 saying that I have used 4000 KWH. I was so shocked I started laughing. What the hell? I am a computer scientist so I knew that for that amount of KWH you should be running a small factory!!!!!!! I am new to United States and I was wondering if anyone can give me directions about what to do to solve this problem. I have no idea. I just wanna go to LADWP branch tomorrow and see what I can do!

My nightmare with DWP started in November as well, when I got bill for $2400 for 2,000 sq ft townhouse (no pool, sprinklers are paid by HOA, etc). At that point it was explained by changing billing system and it was adjusted to little bit over $500 (which is my normal bill for 2 months). But that wasn't the end. In January I got bill for $1000. When I looked closer I have noticed that under the meter reading numbers it says "estimated". When I look at the meter (2 weeks from "read date") it was still 2500 kwh less than "read" value.

We have been in our home for over 10 years. Our DWP bill was around $250/month for most of that period. Over the last year it has increased to a little over $300/month. Now since they put in the "Smart meter" our bill has gone up to nearly $500/month with no lifestyle changes at all. I cannot get a hold of them on the phone. The recording always says that they are having technical problems. Any suggestions. Los Angeles is slowly but surely pushing the middle class out of their homes and it has to stop.

My DWP water account was closed without me asking to. I am the owner of the property and I am paying for water for many years. I did not request to turn it off. I've sent email and got no response. I called on Friday after hours and was told to call weekends or weekdays 7AM -6PM ( the same hours I work). I called Saturday and after 40 minutes wait and another 30 minutes of investigation, I was told, that it is commercial account and therefore to call Monday. I called Monday and has been on hold for more than an hour and got disconnected.

I have simply been trying to cancel my service for over over 2 weeks and I can't even get through online or over the phone! I am moving out of state, so all I need to do is cancel my service. Do they only have 1 person working the phones for the whole city?? Meanwhile, I will continue to get OVERcharged for service where I no longer live. I'm sure the landlord and the new tenants will be thrilled to know I'm still footing the bill even though I haven't lived there in over 2 weeks! This is outrageous - I can't believe the government won't do a thing to help the tens/hundreds of thousands of people who are getting bilked by the monopoly know as DWP. When does the gov't finally intervene and help all of us?!

November 2013 billing cycle that's when nightmare started. My average bill ranges from $300 to $400 every 2 months. In November I got a bill for $1600. I called the LADWP billing department right away to express my concern. Of course I waited for about an hour before I was able to talk to a live person. I opened a case with the field investigators in the meantime I for an additional bill for an additional $1200. When I first spoke to the field investigator the first thing that came out of his mouth was "yYou have bad toilet and you fixed the problem that's why your bill is less this billing cycle". Bottom line is we have no leaking toilets or active leaks. Eventually the field investigator's findings determined that the meter is working correctly and that in fact I owe all that money. I'm still in the fight I plan on challenging the meter reader and the meter itself. I know I have no leaks or running toilets most of tenants are not even home most of the day. What is wrong with LADWP? If they need additional funds they should ask employees to take a pay cut instead of harassing the consumers with unfair bills.

I moved into a rental house on July 16th of this year (1400 sq ft). I had made the application online for July 18th. The computer shows I made the move in date for July 8, for which I received on my first bill for $666 bill.

My fiancee and I have lived at this rental house +guest house property for going on six years now. Ever since about three years ago, our water portion of our bill just skyrocketed...Talking like $1000-$1500 for a two-bedroom house and a studio guest house. Between the three of us occupants, we only shower every other day, use the toilet regularly, and hand wash our dishes from simple meals we make. After struggling with our landlady to look into it, we finally took matters into our own hands and read our water meter hourly usage. Then we called LADWP and gave them the numbers. They were worried about the extremely high numbers, so they had me turn off the main line and check if there was a leak on the city's part of the piping. Nope, turns out the galvanized pipes were finally starting to leak.

DWP is using discriminatory pricing. Our house is about 3400 square feet. We worked hard to acquire this house. We conserve energy all that we can, probably more than most houses and folks who live in smaller houses. We expect our electric bill to be more than a bill for a smaller house. But it is discriminatory and unjust for the DWP to use a higher "tier" system to charge us when we reach a level that requires more electricity. We should be paying the same rate as all people who pay for each unit of electricity. Without a tier system, we would end up paying more for our larger house. That is expected. But we should not be charged more per unit cost.

Customer Service at DWP on Hope Street in L.A. is horrible!! The clerical and Customer Reps. at DWP have the worst attitudes! On top of that, they are getting paid $100,000 to do absolutely nothing and they are getting paid with taxpayers' money. These lazy employees are overpaid! Liza ** who works at DWP Customer Service told me so in so many words.

Waiting on hold for over an hour. Customer service was rude and unhelpful. Told me that if I didn't pay my $1400.00 bill (two months) by the end of October that I would be sent to collections. Told me that I had 60 days from the date the statement was made - well, I told her that I just received it and by my calculations, 60 days from the date it was received would be November 15. I am sick and tired of being ripped off and treated poorly. LA Dept. of Water and Power is holding us hostage for we have no other company to choose from. The rates are out of control and my bill is higher than my mortgage. I cannot believe the poor service and obviously dealing with the devil.

I opened my DWP bill yesterday and have been charged 1000 more than my last bill just for the electricity portion of the bill. This is impossible, I was out of town for almost a full week last month, and I have done nothing different. I cannot get a hold of them on the phone. I sent an email with no response.

I waited on hold for 33 minutes attempting to talk to a customer service representative. Left on hold for 33 minutes I had to hang up. The next day I waited 55 minutes on hold and the robot said they can't handle the call and to call back later. Called back and coincidentally at 55 minutes finally had a customer service representative on the line. I told him the figures on my electrical usage on the DWP website were wildly off. He told me he can't access that information!??????

I'm floored by all these bad reviews. Not that a gov't agency would care, but has anyone tried to make an official complaint anyway? It couldn't hurt. You'll still have to pay the bill in the meantime but it sounds like consumers have a lot of leverage given the consistent problems. They are crooks and need to be stopped. I just set my alarm to remind me to take a picture of my meter twice a week!

I called DWP because I haven't received an Electric Bill in 4 months. They changed my meter to a digital meter on 6-25-13. The customer service lady says the person that changed the meter did not turn in the meter reading. So I asked for a customer service supervisor, and she said it was because they were changing computer systems and would not listen to me when I began to speak. Reading their yelps, I do not have much hope. If I ran the DWP, I would be ashamed of myself, but I guess he or she is just collecting a paycheck like the rest of them.

I opened a commercial account and when I sold my business, by the way these ** did not bill me for 9 whole months. So I get a bill for $40k, no joke. When I did sell my business, the new owner assumed the balance of my bill. Well the DWP and the way they word it is that they applied my deposit to the balance then switched it over. They basically lied on a continual basis. Anyone thinking of doing business in Los Angeles Should think twice. The DWP is its own Cluster **. They answer to no one and have no oversight whatsoever. They're crooked and they're shady. I hope their customer service ** get what they put out one day. The whole Department is ** backwards and since they have no higher up, They do as they please. They're crooks straight out.

Customer Service at LADWP is horrible. A customer has to wait literally over 30 minutes in order to speak to someone. Once someone gets on the line, they do not care what you have to say and talk over you. I called to inquire why my bill is almost $500 when I have no air conditioning, no washer/dryer and I rarely cook at home. This is a 2-person household. A house that is under 1,000 sq.ft. I was told that was what the meter read and that is what I have to pay. I said I wanted someone to come out and check the meter because it's impossible that my bill would be higher than my parents' bill since they have a larger house, air conditioning, washer and dryer and constantly cook. I was told if that's what the meter reads then that's what I have to pay.

I began thinking about buying an electric car in January of this year (2013), but I wanted to be knowledgeable on the subject, so I did literally months of research and didn't purchase my car until the middle of April. One of the things I researched was the process and timeline for getting the home charger installed with LADWP. According to their claims, they want to encourage people to go green and thus have setup a fast response program for EV Charger installations (7 days is their claim). Immediately after I ordered my car (which has a 1-2 month turnaround) I contacted an electrician and started the process to get the necessary equipment installed at my house. I filled out the LADWP Electric Vehicle Form complete with time-of-use meter request on April 20th.

It doesn't matter what you try to do LADWP is in control. I can probably top all of your complaints regarding LADWP. In 2011 the police came to my house to speak to my room mate. In order to gain entry into my house without a search warrant I was told I was being arrested for tampering with my meter. Impossible! I spent the night in jail and was bailed out ($2,500) the next morning. The police contacted the LADWP who came out the day of my arrest took the old meter out and replaced it with their new, "high tech" my ass, digital meter. I went to court for the arrest and the District Attorney dismissed the case for lack of evidence.

First of all, let me start off by stating that the DWP customer support line has the rudest bunch of horrible, unprofessional people on the planet who do not provide any type of customer care, customer support. They talk right through you, they don't listen and I was hung up on for trying to explain to the person that I was double billed and he talked to me as if I was a criminal trying to get one over on them when it has been the other way around.

DWP continues to charge our company 4 months after we've moved locations. We are now being billed for two accounts. When we called to for an explanation as to how we can have charges when the power has been turned off. They also refuse to refund our security deposit but rather charged us over $750 in new deposits when we moved. A representative showed up at our office yesterday and said they always do this stuff. "You better file a complaint or you'll continue to get charged."

We purchased property through short sale. The previous owners did not pay mortgage and did not pay DWP bill. We closed escrow on November 8th, 2012, but did not get possession of the property until February. We called DWP on February 20th to turn on power and water. But the bill we received in April was for $1,791.08, from November 2nd. After numerous calls to DWP, a letter to the Customer Relations Office, faxing the same letter to the Customer Relations Office, and hours on the phone with DWP Account Services Unit, we still are told that we are responsible for this bill. DWP told us that previous utility subscribers did not pay the bill, and therefore, we, as new owners, are responsible for this bill. DWP turned off service on December 20th. There were no power and no water until February 20th, when we called to turn it on.

Over the years, I have had trouble with paying my bills like lots of my neighbors throughout Los Angeles (this is why they have special dept called Recovery Unit just for nonpayments and to make arrangements). I have noticed that most of the representatives are pretty helpful, but I have a few that took it real personal. It was like it was you who owed the monies to them!! I just spent over 2 hours pleading with 2 other representatives and 2 supervisors to prevent from shutting my water off. All four acted like it was borrowed money and that I was ducking them from paying! They are NOT a collection company. This is a governed city run. There isn't an owner. We, as residents, pay their salary. It's not that their salary is paid based on what is collected or is it... They're city workers with GREAT benefits and pay. I know this. I am a city worker!

My wife handles bills. She sent me into DWP Lincoln Heights to make $100 payment on the $500 we owe. They told me we’re getting cut off and refused money. At home, I called DWP and explained I am a disabled United States combat veteran with 2 minor children and a wife. They told me the new policy states that veterans get no breaks and that they aren't allowed to even let me talk to a supervisor. That if I don’t pay entire bill, they will cut it off. I told them I got some words for the disconnect person when they get here. He stated that I shouldn't threaten them. I said “I’m not threatening anybody. Why should he worry any about a veteran with PTSD, schizophrenia, psychosis and bipolar?”

Around November 26, 2012, I paid a licensed plumber to come to my home and fix and/or repair a water leak, which came to the amount of $950.00. After I paid for the service, I contacted the Claims department at the LADWP and filled out a claim in order to get reimbursed for the repairs, plus the overage that I had spent in my water bills because of this.

In June of 2007, I had moved out of the state. I had previously lived in a property that was bought and owned by my ex-husband years after we divorced. I moved back to the state of California the fall of 2008. I had no contact with the state of California during the year and half I was living in another state. My ex-husband turned the utilities back on in my name and after moving back to California, I received a closing bill for December of 2009 for nearly $1,000. I have concrete evidence that I had not lived in the residence nor held any ownership of the property during the time this bill was allowed to appreciate to such an amount. I personally went into the main office of DWP on several occasions and brought the evidence and proof that this bill was fraudulently placed in my name by my ex-husband whom had already been convicted of numerous counts of identity theft. I even had a police report, which I also made a copy and personally brought to the DWP.

Last Monday, April 8, 2013, I tried to help my landlord figure out a billing sent by LA DWP on a vacant unit at the duplex behind the home I rent to his home. The following are excerpts from conversations with the various customer service representatives and Supervisors from the LA DWP and the Sanitation District.

No one answers their phone! I've tried for over a month, almost every night, and all I get is a recording. I've been on the hold now for over 45 minutes ... so far. After an hour, I lose patience and usually hang up. I've tried every day! This isn't right. I pay my bills for service. They should provide a service. I'm a customer. Someone, answer the phone!

From 2010 to mid-2011, LADWP billed me for service at an apartment that I left in 2010. I finally figured out what was going on in 2011, after having paid the extra charges. I disputed the amount, and they agreed to review it. But they didn't accept any documentation of my having left the apartment that I had available nor did they clearly explain what kind of documentation was required (the Gas Co. can provide multiple types of evidence, but they use different descriptions than LADWP used). I provided several forms of documentation, the last being in December 2012. In January 2013, I was told that the department reviewing the documentation was backlogged, and they extended the hold on my account so that it wouldn't get disconnected.

My sister and I shared the DWP bill. She is now moving and I had to put the bill in my name. DWP ran a credit check and told me I have to pay $250? I have good credit! It's not like I'm starting brand spanking new service! I called the credit report service they used and asked them if they can waive the deposit or change their determination, because DWP told me to handle it with you. They said they don't do that. DWP has to do that. They said, "I don't know why they told you that, but we don't do that." DWP runs a credit check and based on your credit report, they determine the deposit.

I recently rented a home from a friend who apparently moved out owing to a large amount on his bill. I have gone to your Crenshaw location on a number of occasions & attempted to set up a new service at my new home. Each time I go, I seem to get a different story from service rep. First story was that I needed to wait until the previous account holder closed their account. After waiting, I brought with me a copy of my social, I.D. & lease agreement. Then I was told because the previous account holder had such a large amount, they would need to investigate & I was told it would take up to 3 days after waiting a week and a half. I received no letters or phone calls from LADWP, so I went back to the office & was told that I would need to pay for an account that does not belong to me before I could start service. I moved in on Jan. 7th, 2013 with my 9-month-old daughter & have not had any water service since I've been here. I am at my wits' end. If I don't get some sort of response soon, I will have to go public about this matter.

Website doesn't even function properly. I can't pay my bill. They never answer phone calls. It’s a complete failure.

My partner and I rent an art space in Highland Park, CA. There was a billing error for our water. LADWP is back billing us for $6,000 for intermittent use of a toilet bowl and sink. We have tried to reconcile this matter with them and it has been very difficult. Why did it take them two years to bill us? This is a lot of water and we are not even sure that it's ours. They will not provide us with an itemized bill even though they have been reading the meter apparently the whole time. Help!

Our housing tract frequently has power outages in excess of 3-10 hours or more. I live at ** in Chatsworth, CA 91311. When calling DWP, there is no option to speak with a live customer service representative so I cannot complain in any other manner that I know of. Power outages in this neighborhood occur 5-6 times a year, and on 3 occasions, I lost all the frozen meat in our freezer. Within 15 minutes, Time Warner Cable is on-site with their generator trucks, but DWP is nowhere in sight.

In January 2011, I filed a dispute with LADWP. I went to their Crenshaw office with my wife and disputed an amount of $6,000 they were charging me due to a different account that was opened under my name in a different address somehow. My wife and I were residing in Houston, Texas, got married there, etc. So we came back to California to pick up my little brother and sister because I decided to adopt them and that's the reason we came back in March 2011. I submitted proof of my Texas residence, marriage license, bank statements and police reports. They told me to wait about 6-7 months for the dispute. Next thing you know, it had already been more than eight months and still no response. Then in December, we received a past due amount, so we decided to speak to the customer service and ask what's going on with the paperwork and what's taking it so long. We ended up finding out they had lost the paperwork with no trace. It's very upsetting to know how negligent this company is. I got diagnosed with kidney failure and high blood pressure. I also suffer from type 2 diabetes and to find this out raised my blood pressure.

Our previous water bill came too high ($8,781.28) - 55% more than normal. I called customer service to complain and they transferred me to the field investigator. I explained the problem, then he just told me that there is nothing I can do and that I have to pay the bill without making any investigation. He was very rude so I asked to speak to someone else, but he refused to let me speak with someone else. I finished with him then I called the customer service back. I explained the situation and they said there is nothing they can do. I feel this is a monopoly. I know a lot of other people who had the same problem lately where their bill came too high and DWP is saying it is consumption. Is this just another way of ripping off?

I was talking today, Nov 7th 1:40 pm, with Sherry ** (I hope that last name is spelled correctly). Her number is **. I was asking for help regarding my customer's solar system. First time she told me to hold, and she hung up on me. Second time, after I called again, she gave me a number to call and did not try to help me at all. She was cutting me in the middle saying "I can't help you with the questions" before I even finished my question. She was very rude throughout, and once again, she hung up on me. This is the most unprofessional, rude and disgusting service I have ever received. I would love to hear your comments about it.

Rate for a single house and a single person too high - My last bill was $399.17 for just me. I know I do not use that much utilities. I contacted DWP and they said check with a plumber to see if I have a leak. I did that and there was no leak. The DWP representative said that they were correct with my bill. I told them to retract my bill because I know it is not correct. I would like for an attorney to contact me about this complaint.

There was an apparent problem with the electricity in some of the apartment units where I live. But later, at about 11:30 pm, DWP men decided to abruptly cut the power on the entire building without warning anybody. This was deliberate and they could have alerted people prior, instead of leaving them in the dark and risking damage to our computers and electronics. When I confronted the actual LADWP men on site, one of them laughed and was extremely very rude.The other tried to make up for his partner's rudeness. I immediately called the number on the LADWP website (which is down due to maintenance) and the person who answered (Chris) could not supply me with someone to speak to. I don't know why there is somebody with authority to allow LADWP men to cut our electricity but no one to talk to when there is a problem.

I have disputed the charges with DWP Los Angeles for a previous address I lived in. I sent in the notice to vacate that is dated 4/12/11 and the Trustee Sale on the property I moved to, in the first week of June 2011. It has gone to collection and has ruined my credit and they are trying to collect through my residence. I have tried on several occasions to rectify this problem. I do not owe this bill. I was not living there in June, July or August and the bill is for July and August. It is unfair to ruin my credit and send me through this stressful situation while being harassed from a collection agency and threatening to disconnect my current service regarding their mistake and extremely rude customer service.

I am shocked that LADWP, in the name of the people of Los Angeles, is once more trying to rape the Owens Valley. In the past, they turned the Owens Valley into a desert; and now, they are suing Mammoth Lakes, claiming that the sole water source for this town, Mammoth Creek, belongs to them. This is outrageous and must stop. LADWP appears to be a rogue agency apparently outside the normal rules and must be stopped! Remember, you work for us, not the other way around.

Landlord Evertee ** is getting sued by DWP for a past due bill (2008). Landlord lives at his other property in ** and refuses to pay the bill. We called DWP, explained situation to them, and asked if they can add his bill to his residence. They said we will have no service by 5-24-2010 if he doesn’t pay it. Mr. ** said he will not pay. What are you supposed to do?

I have called the DWP several times to complain of a constant buzzing sound that is louder at night. It never ends, it is disruptive, causes headaches, body aches, dizzy spells and annoyance. I have read that smart meters cause cancer, brain tumors and many other diseases. I would like someone to come here and insulate all wires, two transformers on the pole in front of my patio and uninstall the business lines from the biz across the street from us. Why should we suffer due to them moving in this disruptive building? Who said the DWP could install there biz lines in front of our home? They sent two jokers out that laughed about it and said it was Edison, but we don't have any Edison lines on our poles that I know of. Dirty electricity should be against the law, in California and every state. I have rights to a healthy lifestyle and pay high-end rent to live here. Where are my rights?

I am being over billed for electric and trash. I have a triplex in LA. We have three small trash containers--black, blue and green--and each tenant is being billed every two months for the trash. I, the owner, am also being billed. The triplex has a house meter that runs two motion lights, one washer and dryer. My bills are at least $500.00 a month, while the tenant's bills are around $120.00 each month. I currently own $9,300.00. I have called again and again but no one has looked into this over billing. The DWP threatened to cut my water off and deem the property as uninhabitable. This is a newly-renovated building. I have requested them to check the meters but no one has helped.

I am a renter in Reseda, California and I have been discussing a claim with LADWP for months. In August of 2011, my roommate received our DWP bill for $1100. We contacted DWP and we were advised that there was a leak on our rental property. We searched our property and could not find a leak. We notified our landlord, who also said that he could not find a leak. We advised LADWP that we could not find a leak and that we believed that the bill was an error on the part of the LADWP. LADWP advised that they would investigate. In October 2011, we received our next bill for $2300. At this time, we discovered a leak under the driveway and reported it to our landlord. The landlord was out of town and did not fix the leak until November 2011. We provided all of the documentation, including receipts and photos, to LADWP who advised that our account would be credited within three to four months for the amounts of water usage that were not ours.

I am very disappointed. Last year LADWP sent me a bill for $800 because, according to them, they didn't came to read the meter. Since then I make sure they come and read the meter. The problem is when they come, they do not put an actual meter reader on bill and always send me an estimate usage, which makes my bills so high. Plus, I am not happy at all. I already complained with their meter reader supervisor Juan ** and made a complaint.

I had an appointment with a meter spotting technician, Mr. Rubin **, on Monday March 12 in between 12:00 and 2 pm. At 1 pm, I called LADWP and requested an update on the ETA of the technician and the support person said he would have Mr. ** contact me from his cell phone immediately. I called this support person twice and I never saw or heard from Mr. **. I also reached out to his supervisor and left a voice message for him later that afternoon as he was out of the office that Monday. I never heard back from him either. It has been 10 days and the work I had planned to be done is being held hostage by this situation. I have since spoken to someone who is filing a complaint at the LADWP. She was very helpful and is looking into having my problem rectified.

When I received my bill for the last two months, the Electric bill was over $400.00. Previous months, it's been less than $100.00. I called them and they told me that they were just estimates because they have not been able to get in the gate. They told me that I would have to contact the meter reading department. I have only one notice about not being able to read the meter and that was when I first moved in the house last May. They send notices when it’s time to read the meter and I leave the gate unlocked for 2 days as requested by the meter reading department. Since no messages have been left, the meter reader should have been reading the meter all the time. I don’t see why they are telling me they were just estimates. If billing knew that were just estimates and meter reading, why was I not contacted? This is unacceptable behavior by the LADWP. I would like some resolution to this issue.

I called DWP to make further payment arrangements on my bill. Santiago in Financial Recovery Department was rude, and would not let me talk to a supervisor. I am still trying to get through to the Financial Recovery Department. I want this investigated. My father worked for LADWP for 38 years. This behavior at LADWP is unacceptable. I am contacting my attorney about this.

On September 30th, 2011, I moved out of an apartment, and I forgot to call water and power to disconnect the service. After 1 month, once the new tenants moved in, the service got automatically disconnected, and since then, per department of water and power, they have sent 2 delinquent letters, which I have not received, nor was I notified of, and then after that , they submitted this issue to a collection agency, without notifying me by phone. They have all my information on file. I spoke with the supervisor Ms. **, to find out why, without calling me and notifying me, about the outstanding balance they submitted to a collection agency. She told me that per their policy, they are not allowed to call and notify me if I have an outstanding balance.

I received a bill in December 2011 in the amount of $609.35. I then proceeded to call LADWP to dispute a bill that was more than doubled from my previous bills.

I am being billed for someone other than my self's bill. For a whole year now, I tried to straighten it out, but there no one listening. The bill they're sending me is not me, and somehow, I am being charged for his bill. If I don't pay his bill, they're turning off my water and power. I am very angry. I've been living here a year, now leasing it out and trying to get it in my name.

I was talking to Ms. **, at the counter at the department of water and power. I asked Ms. **. There was a mistake on my bill, because the past year of 2010, my bill was extremely high, and I was overcharged for service. Ms. ** said I see charges that was due, to past due bills. I said that's not true, because I paid my bills every 2 months, before the cut off notice. Ms. ** said, "if you like, you can dispute the bill". Ms. ** said, "sorry I guess you never paid your bill on time". I said to Ms. **, "as you can see, I always paid my bills on time". Ms. ** said sorry.

I live at **. My lower duplex has been vacant for one and a half year. I'm being charged $716.45 for trash pick up for that unit even though the unit was empty for one and a half year. Since the electricity was not turned off, I was informed that trash fees were automatically charged, even though there was no trash from 2029. I feel this fee should not be charged, simply because there was no trash from an empty apartment.

The LADWP charged me a ridiculous amount for a deposit on a single apartment, in the amount of over $200. When I moved and cancelled my service a year later, I gave them the new address to send my refund for the deposit. Almost 2 months later, I never received the check. I called and they had sent it to my old address, even though I had given them the proper address to send the check, when I cancelled my service. As I couldn't get the check, because it was somehow lost in the mail, at that point, they told me it would most likely be 3 months before they could reissue a new refund check.

My house has been in Reap program since 2008 because of bad electrical wiring. All the plugs don't work and we have power surges constantly. There wouldn't be any power in the house once the surges blew out my brand new TV, it never to work again. But my main problem is with the DWP and my power has been off for five months with an outstanding light bill of almost $4000.00 That is the second bill for that much that has been generated in less than a year because even though there was electrical problems that were investigated by LAHD, and building code inspection.

I received a water bill for $557.33, for a property that is vacant in San Fernando, California. I called them immediately on Saturday, Oct. 15, 2011. I was given a number to call during weekdays because the meter reading department doesn't work on weekends. So I called Monday, Oct. 17, 2011 and the first thing the operator said was "we already went and double checked your water meter after you called us". I said, "but I called last Saturday, your office was close!" She put me on hold then she said, "your bill is correct, you'll receive a letter" and just transferred me.

Around March of 2011, I signed up for the Refrigerator Exchange Program through LADWP. On Sept. 28, 2011, I received a call from them that an LADWP site inspector would be out on Sept. 29, 2011, between the hours of 8 am-12 noon. By the time I got the message, their office had already closed. So, I left a message to reschedule. I received a letter dated 09/23/2011 that states they have rescheduled the inspection for Oct. 08, 2011. I find that odd considering I asked to reschedule on Sept. 28, 2011.

This department is charging a bill for three years of not paying water. They bill for water and power every two months and they said that they only bill me for power because the water meter was damaged for 3 years.

Since you do have my personal information above, I shall get to my very problematic issues I am having with LADWP over the last 10 years. I am 69 years old and just got discharged of BK 7 on the 18th of August 2011. DWP has done various cruel attempts including shutting of my services 4 times, 2 of them while I was sick and was in bed. They did send forms to fill and send for damages caused. I have sent the same twice with (40) colored pictures to show the damages of two of the incidents. They never contacted me even once to ask any questions regarding this issues. Your 'Revenue recovery Group' has moonstones. Female/Male representatives who tried to eat me alive.

An extra electric bill for $2,952.38 was sent to me for back electricity charges on what they claim was unmeasured common area electricity usage at my 16 unit apartment building that went unmeasured because of bypass on electric meter. I bought an apartment building in 1995 and never tampered with the electric meter. They claim that the bill is only for 3 years of back usage. The bypass was detected when they installed the new meter on October 2010.

I moved out of LA County and my closing bill went from $34 to $232. I wanted an explanation as to why such a huge increase. I tried to dispute the bill.

Let's start with the excessive charges that I have been fighting them about for over 7 years. They have over-charged me for years; I have complained for years. If they tell the truth, you will see how I have complained about the over-charges that they put on me. My bills are running over $183 - $283 every two months in the 7 years I have dealt with them. I have a lifeline that is not doing any good. I have some of these bills to prove how they are charging me. I kept telling them I can't pay these kind of bills. I am a senior, legally disabled, live on a fixed income that does not have room for these kinds of bills. I have complained and asked for help for years. They cut the DWP off on me; I had to have help to get it back on. They know I am sick; I have been paying $150.00 every two months, for the last 3 months and before, $60.00 every two months. I have brought my bill down from $1,063.00 to $653.00 and that includes the bill that comes every two months.

My water bill and sanitation have tripled high to the skies, plus they charged me fees for late payments. They waited to send the bill after six months, after my services were turned on. Also, they said that they have changed the old water meter and replaced it with a new one, which they said I have to pay for.

On November 1, 2009, I moved from Burbank Boulevard to Sepulveda Boulevard. I called LADWP (Los Angeles Department of Water and Power) in November 30, 2009 to terminate their services at Burbank Boulevard and to start a new service at Sepulveda Boulevard. In February, I got a bill; their services still continued at Burbank Boulevard even if I did not live there since November 30, 2009. I spoke to LADWP, and I sent by mail evidences from new bills and U-Haul invoice, with dates showing that I left Burbank Boulevard and moved to a new address in Sepulveda Boulevard.

DWP has put me into collections for not paying a closing bill. Basically, the closing bill was sent for the wrong amount of $221. When I contacted DWP at first, they said that the billing dept was backed up. Then on the second time, they said they were going to research on it, on the third time, they said they will research and will call back but I got none. Now, 6 or 7 months later, they put me in collections and then told me that I have to pay a collection agency and get my self out. I've been on the line for 2 hours tonight so I filed this complaint.

The Los Angeles Dept. of Water & Power sent me a water bill that was way over previous bills. I called the DWP, to ask why and the representative told me that there was an increase in water used. I asked if my water meter was actually read or was this an estimate. I was told here records showed it was an actual reading of the water meter, that someone was out there and took the reading. The next day, I went to see my tenants to find out why the increase in water consumption. I was told they had not used any more water than previously and that there should not be an increase.

Last week we had an underground pipe leak that flooded our neighborhood. LADWP repaired the pipe again for the third time within the last year. Once again they left debris, caked dirt throughout the entire neighborhood and failed to clean it up. Our street cleaning service ran this week and provided it usual and customary, once over pass through with very little water. It was not sufficient to clean up the debris. I know that this is not done in other communities and it appears that it is blatant neglect and disrespect or lack of service to certain areas within the 8th council district.

I have 2 meters attached to my home. My bill has almost tripled in the past few years since the meter was attached. I have had them come out and they say nothing is wrong. For the past couple of years, I have lived alone and my bill is even higher. What's going on? I cannot afford to pay my bill and have to rely on dipping into my 401 or asking others for money.

I've been very responsible and had a lot of patience with LADWP. Seven months ago, my meter broke down and I immediately reported it to the department so they could come out and fix that for me. Until this day, I have not received a letter stating when they are going to come and fix it or had anybody come by to take a look at it. But, my bills don't stop coming from $300 to $700 each month before my meter went out. I was paying from $35 to $50 the most. Now, they've been having me give payments for these large amounts. I'm always on time paying my bills that now I find it very difficult to pay my other bills. On my bills, it clearly says meter electric delayed but doesn't make a difference because they have not done anything to change that.

DWP bills more than doubled the last few months we lived at the Madrid Apartment in Westchester, CA. We called DWP and asked them to please check on what was going on. They refused saying no alerts went off on their system. No changes had occurred at our place so we knew something was not right. Several times we called in the next few months and met with the same response, except that if we did not pay the bill they would turn us off so we paid.

Water meter was defective, not being charged for water used from 10/07 to 02/08. I was never notified of problem by DWP until a rep. from their cust. serv. dept. came to our home. Their rep. said I would be contacted to resolve the issue, I never was. I physicaly contacted the DWP by local off. visit and by phone. I am being billed over $400.00, asked if bill could be reduced, due to currently I am unemployed. Or a 6 month payment schedule could be worked out.