DTE Energy Reviews

I have been having so many problems with DTE. Bills changed and charges escalated. I have made numerous attempts to resolve the issue and now it's going on 4 months. Did some research. I will be contacting the Michigan Public Service Commission (MPSC) staff for help and possibly filing a formal complaint process.

DTE billing has to have the worst billing department I have ever encountered. They make the cable company look like rainbows and unicorns. My bill has been incorrect since June 2017. Suddenly I started receiving bills around $200/mo. I have a 900 sq/ft apartment. My bills up until then, the previous 5 years I have lived at this residence, had been anywhere from $75-90. When I called to question the bills - of course no one could tell me why. I gave up after months of trying and just kept paying the balances. I didn't want to risk shut off, since DTE couldn't figure their stuff out...

I have been calling regarding increasing charges and inaccurate readings for three months now. I am part of an income group that struggles check to check already. Now, on top of that I have to be robbed & feel very much violated by a company I am forced to use for my utility services. It's one thing to pay what I owe for services used but it's quite a different beasts to have to pay for something you know you don't owe and you have nowhere else to go. Where's the help for people like me from companies like this? Where's the protection for consumers?? What is going on in this world that this is allowed? How much money do they need to take from the little guy to feel big.?! You Big!!! You win!!! Now may I please just start paying what I owe from now on? I would appreciate that... Thank you.

DTE has sent my account to collections. I am not going into specifics as to how it got there, needless to say it was not completely accurate. After 6 years in collections, they wrote it off, so it should have soon been deleted from my credit history. However just before it was deleted from my credit history, they sold it to a new collection service, which in turn started the 7 year on credit history process over. And somehow, they tracked down a home phone number of my father, where I just happen to be staying temporarily, a number I have never given to anyone, ever. And called me wanting me to verify who I am with address and last 4 of social. Never have I ever dealt with a company like this. I feel as though I am being watched.

I don't even know what to say - worst billing system in the world. They just sent me a new bill for the month of October - services that were previously billed and paid. Where's the consumer protection agency? The public shouldn't have to deal with this level of incompetence.

Let me speak some dirty word first: "** DTE Energy billing apartment and DTE energy customer service". My case is straightforward: DTE energy put my neighbor's address billing ON me. I called the customer service (CS) and they agreed to remove the erroneous. After 1 month, nothing has been changed. I called again, the CS said it would take three months to remove that erroneous. After another 2 months, DTE billing department sent my case to a third party debt collection company meaning they still thought I should pay the error bill. I responded immediately to the third party company and DTE energy. This time they asked me to provide my lease agreement to ensure I am living in the right address, which they never asked in the first two calls. I did and asked DTE energy confirmation of the resolution of my case, but I never got.

DTE switched my account to ebilling without my knowledge or consent. When they sent a bill to my email it promptly went to my junk mail without my awareness. I then missed that month's bill payment. When I found the ebill I promptly called DTE to end the ebilling service, and reinstate my paper billing, which they said they would do. I made sure to ask if I would receive the next bill in time for on time payment. They said yes. This was on December 3rd. By December 14th still no bill. I called them again and they said they had stopped my ebill but hadn't sent out a paper bill. When I asked why they said they didn't know and weren't sure why the last representative hadn't done what she said. Truly pathetic.

Every single time they are in our area for anything they use our driveway as a staging area, we have asked them to park somewhere else, not in our drive and they have promised to do that. Every time they leave ruts, they leave a mess, they drive in the field and leave huge muddy ruts, they have run over small trees we have planted in the field, they have come within inches of backing their trucks into our horse fence. Now they have a company tree trimming in the area.

Back in July I applied to start new electric service at my new residence. This simple request turned into a nightmare. While speaking to the representative I specifically asked if someone would call ahead of time since I work about 15 minutes away from home. She reassured me that someone would call me 30 minutes before their arrival.

Starting a new service on two different properties: The first time around, the representative put the wrong phone number on the correct address. We had to call twice to get this fixed. Since I did not receive a bill in the mail yet for one of the properties, I did not have a new account number for the rep to look up. After over twenty "frustrating" minutes later, the rep still could not pull up any account on one of the new accounts using the correct address of the service, saying "It doesn't exist..." even though we received a bill from DTE for that particular address! The rep would constantly talk over me, not listen, ramble about nothing - and finally hung up on me. The rep was unable to look up a new account number by the address. She went in circles with me. She had a very "huffy", "annoyed", "don't want to bother doing this" attitude with me. It was unbelievably frustrating. Wasn't even worth the aggravation.

In 2014; Attorney General Bill Schuette went after AmeriGas and Ferrellgas. The settlements are made public http://www.michigan.gov/ag/0,4534,7-164-17337---,00.html. I too have been dealing with DTE since April 2017 with the "billing change". Every month I speak to the supervisor... even the supervisor's supervisor with a promise they have corrected the problem. Assigned 3 different account numbers for one resident. If we all file written complaints; it will cause an investigation. You should be able to cut and paste to their complaint form. Good luck... I have a lot to copy to them also.

For the amount of people DTE covers in the southeast area of Michigan, they do an extremely poor job of customer service and power service as well. We so much have a small thunderstorm and we will be without power for a full day. When calling to report an outage there have been times when we've had to call several times due to the fact that the people on the other end simply did not finish the service report.

DTE shut off my power today because I had a lock on my meter. I called them at the # they left, was hold and unable to get anyone till right when their office was closing. My power is still not on, it will not come on till they put in their "dumb" meter. It is not worth it to fight. We tried. Big business will always win. I won't have power till they install their radio active meter, who knows when. I thought monopolies were unconstitutional, apparently not in MI.

My electric service had this old rusty lock that had probably been there for years. They show up one morning a whole crew of people and stick a note on my door and cut my service, they say it's because of a lock on my service box. I told them "can you wait 5 mins." I grab my bolt cutters from the garage and remove the lock, they told me they cannot wait that a picture of the lock was taken and they will cut the service even if I remove the lock that I shouldn't worry they will be back same day with a smart meter and restore the service.

I don't see it fair for the people who choose to live in Michigan to only have DTE as their only choice. Since they have forced me to switch over to the new system/meter last year my bills are outrageous! We work all day long 6 days a week and are gone more than home. We have not run our air at all this year trying to save money cause last year we paid them over 2400 bucks and what do you know as much or higher than last year.

DTE is the only energy company in my area, so unfortunately, I have to deal with them. I have NEVER in my life dealt with a company that’s so unforgiving, and uncaring when it comes to billing. I get it, I need to pay my bill on time, but I’m human, and I’m juggling 30 other monthly payments. I have to figure out which check can cover which. I get NOTHING from them in the mail, yet they have my correct address on file and say they send letters all the time. I have never gotten a shut of notice, payment reminder, etc. I get ONE email telling me my bill amount and when it’s due. We were on a “budget” program, which also prevent shut off in case of late payment, missed payment, etc. The rules of the program changed suddenly without notice, and without my knowledge, we were removed from the program. I wake up, power is off. I assume the power went out. Nope, neighbors outside with Electric tools going.

We are made to use DTE as our electric provider because in Michigan they are a monopoly and do everything in their power to make sure that no one else is allowed to give consumers a choice. If I could give than less than one star I would. We have not received an electric bill for months. We were made to put a supposedly "smart meter" on our home and since then we have received no bills. Have spent hours and hours and so many phone calls and we get a different song and dance each time. They actually told us once you are not getting a bill since we cannot remotely get a reading. Well of course you can't idiots because we have a non transmitting smart meter and your meter reader is still coming out each month and you charged us $67 fee for putting a non transmitting meter on and a $10 monthly reading fee IF WE EVER GET A BILL.

I'm writing this review to warn anyone that may be in the same situation as I was yesterday. Just to clarify the issue I had was cleared up after talking to several different (rude) employees and being on the phone for a total of 3 hours. Yesterday at 9 am my power was shut off. I received an email a couple days ago stating my bill was due yesterday (no indication that it would be shut off ) so I of course called to see what I could do.

In April 2017 DTE updated their billing system and we were told they were reassigning us to a new account number. Our first bill was for only $4.00 (May) and the next was for $11.60 (June). There wasn't a bill for July at all. I called to find out what was going on and was told "Well I don't know - call back Friday and maybe it will be fixed". I waited until Monday to call back and first was told that we were a new customer and to wait for the first reading. I explained that "no" we were not a new customer - there was pause and then I was asked to take a reading and this should clear up the problem. The next bill came and was only $11.60, so I called again. I was told that there was approximately 30,000 customers with the same problem and not to worry about the bill. Not worry??? The customer service rep told me they would send someone out to read the meter and check it for problems.

DTE is scheduled to shut my power off on August 14 because I have refused the installation of DTE's smart meter. We have no choice under this monopoly! The meters make me very ill, whether the transmitter is on or off. DTE admits there's no difference in functionality between the analog (clock-dial) meter and the radio-off smart meter, but they still insist on ruining my health, giving me heart palpitations, unremitting insomnia, and vision problems. I will be approximately the 90th person they have shut off for refusing a smart meter! These bullies are spending customer money shutting people off who don't need to be shut off!

Every single time I have called DTE, they have been extremely rude to me. They cannot answer questions politely or thoroughly. In addition to that, they charge absurd amounts and cannot logically back up WHY the bills are so high. 1/5 stars.

I had gas service with DTE Energy in 2014. When I moved out I paid my final bill ($214) and closed my account. DTE reported to the credit bureaus that this account was closed and paid, with a $0 balance. Since then, I have had collection agencies add to my credit report that I owe $214 with DTE Energy as the original creditor. I have sent each collection agency proof that it was reported as closed and paid with a $0 balance, and they remove it from my credit report. The next time I look, it's on my credit report again, with a different collection agency. Send them proof, they remove it, and we repeat the cycle.

Actually, I came across this website as I was searching (again) for some sort of "correspondence" address for DTE!! And the reason I need that? So I can finally send them copies of their own ridiculous statements/bills/overdue payment notices that they have sent me since they "overhauled & updated their systems and thus, had to assign everyone new account numbers" in April. These notices (the 1st of which was a past due notice but with a due date that we hadn't even reached yet!) have been sent continuously via email, text and USPS and as recent as today.

Rains. The power goes out. Gust of wind. Bye bye power. Thunderstorm yep. Power nope. Little breeze. OMG get the candles. Worst part is my neighbors across the street always have power. "They are on a different grid". Well maybe they should take all that money they scam off of me and my family and fix the stupid grid we are on. Like I mean we have lived in this house for 14 years you would think our grid would be updated by now right. July 11th is today's date and there is a little rain and wind in Dearborn Heights, Michigan and guess what. The power is out again. It seems like DTE needs to hire new people and start some drug testing because I think everyone that works for this crap company are high and can't do their jobs right.

I had asked for a DTE account creation starting 1st April, which they didn't do. Instead they sent a bill from 5th April to 5th May to my housing society and I was made to pay that. Once they got around to do the account creation they again sent a bill starting 1st April to 5th June and 24th May to 5 June. Now if I call them they are not able to explain this whole thing to me. Extremely messy people. Tired of calling them again and again to get an answer.

Power has been acting like a brown out... Only 1 plug will work in the WHOLE HOUSE is working. It's been out for 24 hours. They said it would be back on today. Still nothing. No estimate time today when it's going to be on... Whole fridge all food bad now. Kind of sad. I have not seen any DTE trucks nowhere around. Nada.

Called on the 5th to schedule having power cut to a piece of property that I just purchased so we could do a demolition to a building on the property. Was told they would be out on the 19th to complete this, they gave me a order number (which I did misplace) and told me they would call with further information. It is now the 15th and I have heard nothing from them so I called and got a woman who was EXTREMELY RUDE. Gave me major attitude about misplacing my order number and said "well I could look it up if you had the original order number that we gave you" when I asked if she could look up the information by the address. Then came back and told me that it said that I called on the 5th and scheduled new service. I told her that that was 100% not correct and again she got an attitude with me about not having my order number.

I posted a complaint and review of Santanna Energy Service on 5-16-17 regarding what I understood at that time due to misleading information I received from DTE Energy (Detroit, Mich.) in connection with an excessively high natural gas bill. The previous bill, due on 5-25-17 was somewhat in the 'normal' range for service period of 3-8-17 to 4-6-17 and still having the winter temperatures to consider. I didn't realize that there was no bill received from DTE during the month of April, or any having an April 2017 due date. I simply registered the payment due by 5-25-17, and set the bill aside to pay in time to allow the check to arrive in Cincinnati, Ohio before that date.

My power I thought was out on June 1st, I call report outage lady calls back twice "check circuit breaker" done... still no power, said between 6:00 - 6:30 restoration. I call at 7:30 "I'm sorry but you've been reported, found theft and power line was cut at the pole. You'll have to contact our theft department TOMORROW when they open." Who cares 3 kids including a 10 month old! A absolutely wonderful and professional DTE worker came out, asked what was issues, explained, he said he'll take a look if any theft evidence. He cannot restore or reroute wiring, NOT a problem. Please check. Absolutely NO EVIDENCE OF THEFT OR THE STATEMENT OF "I HAVE NO METER" smart reader intact and not one thing wrong with it. I let DTE know the next morning that their "investigators" who came supposedly found evidence of theft were absolutely wrong!!!

DTE are some serious scam artists and should be ashamed of themselves! Customer service is absolutely horrible and you can't get them to understand you after waiting on hold for 30 min. Your bill is never correct and charges appear like crazy.

Got put on the shut off protection plan and called to make sure of the date payment is due. I was told I was taken off the plan for non payment and we under investigation for so many account numbers at this address. We have one account and told the lady exactly when we made the payments and how much they were. I have to now go to the bank and get proof of payments and either mail it or fax it to them.

On February 14, 2017, I canceled my Home Protection Service at which time, Nina the customer representatives tried to offer me a $100 credit to stay, I was given 10 days to decide to stay on or cancel. On February 24, 2017, I called back and cancelled the service with Keith. But I was concerned about what would happen about the bill, so I called back and spoke to Nicole. At this time she told me that this would go into effect and it would show up on my March 15, 2017 bill, but because they bill one month in advance I would have one last payment. When I received my March bill it had the charge on it. So on March 3, 2017 I paid the Home Protection Service and regular bill and I spoke with Carol about the problem with the Home Protection Service problem.

I have two new accounts with DTE, one in perfect standing and one on a newly purchased investment property. My original account did not receive a bill in April as was normal. After 3 phone calls made and being told the bill would be there the next day or two I received a competent call center employee who informed me that a system update they did in April was causing chaos with many, many, bills not generating as usual. I was instructed to just keep an eye on the mail as they had no ETA for sorting it out. I gave them two weeks before I resumed my calls and again was told next day by a few employees before reaching someone competent who again said no ETA was available on their screw ups, keep an eye on the mail.

I have purchased a new house in Detroit. DTE Restore department have a problem communicating with each other. On 04/18/2017, I called to start my service, the rep told me that in order for my gas to be connected I had to pay $300 and that was paid on the same day. She told me that my gas would be connected Monday 04/24. Yet, the team did not showed up to my house after I took the day off to wait on them.

I am experiencing unfair & prejudice treatment that will damage my status. I have found the employees will gave you misleading feedback. They do not treat all customer right, paying or not. They use your phone number & any other information they may found out about you, that has nothing to do with them as me being a customer of DTE ENERGY. That would damage your account including removing your long time history. This is what their employees are doing.

Trying to get an update as I have a powerline down in my yard and have since 7 pm last night. I can't even get into the website as it is down, let alone get an estimated repair time/date. Fireman came to home last night and said they were on their way - NOT. I can't believe that a public utility has a website that goes down constantly.

Power went out on a Wednesday. Was not restored until Monday. When it was restored there were three pipes in the house that burst and all the food was spoiled. I called them a week ago to request a letter be faxed over to my worker so that I could get my food replaced, they say "Sure give me the fax number." I gave them all the information and they said they were going to fax the letter. I call back the next day. They said "Yes we're still going to fax it at the end of this business day." I relayed this information to my worker and she calls me today and said she never received a letter. I call back to DTE and they said they do not send faxes out and that was it this information I was told and I said "But they told me that twice when I call. Why would they say that twice?"

Power out again for extended length of time. This happens many many many... Times per year (and for as many years as I can remember), with DTE offering no responses or rebates for the huge inconvenience. Not to mention the household cost involved with losing power. I'm writing this review because last summer on a sunny blue bird sky day, we had a huge surge that made all kinds of noise. All appliances that were running at the time (TV, dishwasher, laundry dryer, aquarium filters, fan... And on and on) we found burned up after power restored. So I went and replaced all these appliances, and had all the bad ones stacked in the garage for 3 months as I awaited DTE to get back with me on the claim I filled out (which states on claim that they will get back to you in 30 days).

The worst company ever. I'm a single parent of 3. Me and my husband got divorce. DTE don't care. They charge me 400 a month. Too much. I get SSI. I can't even pay for food because these greedy people are too high. I try to talk to them but they won't listen. I'm in a low income plan and still can't pay. Help!!!

Mar 8 high winds but we had power well after the storm. May 9 afternoon cut power to the neighborhood. Guess they thought it wasn't fair we had power when others were out. Either that or the power grid is so poorly designed that in order to restore power to affected areas the dots have to make everyone suffer. A few years back we had a downed LIVE power line. DTE didn't have anyone for TWO DAYS!!!

My service was inappropriately disconnected 2 weeks after DTE received $900 from us. My husband had accidentally paid the wrong amount. No business, not even a credit card, disconnects service in less than 30 days, let alone 2 weeks. And this is WITH A PAYMENT. I received a bill for the remaining $611, and the amount was deducted from my bank account on 2/27/17.

This was my first apartment so it was my first time using DTE. Everything seemed fine for the first year until it was time for me to move and I called in the beginning of Jan. to let them know I need everything turned off on Jan 31. They said okay, sent me a email reminding me of the shut off on the 31th. The 31th comes and no dte so I call they tell me someone already came out but couldn't get in and that they would have to come back.

DTE charged me incorrectly on a bill that should have never been in my name. Told me they took the average unit consumption of the whole apartment building and bill me extra 100 dollars. Speaking to their supervisors/managers- they have no authority to correct anything and just refused to remove this amount from my bill at a new location. It is a shame that DTE is the only service we can use and I have to pay for something that is invalid. This is a very unethical company and the worst customer service I've ever called in history! Very dishonest company and incompetent people. My average consumption for last year same month showed that I paid 150 dollars for gas+electricity even though I live alone, don't cook, don't use heating since mostly I am at work. But this month this year it got even higher to 260 dollars for 28 days duration. These people are fraud and liars and kept transferring my calls to each other and never solved my issue.

I moved into my manufactured home in July of last year. At the time I moved in, the company refused to transfer my gas and electric from my apartment because the previous tenant had an extremely high bill. This should have been recorded already that the previous tenant had been evicted, because the gas and electricity had already been changed back into the landlord's name. Finally they changed it after re-sending the eviction papers over. They tell me there will be a 141.00 dollar deposit, though my bill was not past due, as I moved from a community that offered free gas. I call back after the landlord faxes the info, and they pull a new number from wherever 422.00 deposit before they'll turn it on. I explained that they must honor what the previous person told me, as it is in the account notes.

DTE charged me incorrectly on a bill that should have never been in my name. They corrected this mistake years ago and it reappeared years later when I moved into a new location. Speaking to their supervisors/managers- they have no authority to correct anything and just refused to remove this amount from my bill at a new location. It is a shame that DTE is the only service we can use and I have to pay for something that is invalid. This is a very unethical company and the worst customer service I've ever called in history! Is there a legal case against them? I think it's TIME to start a civil suit... very dishonest company and incompetent people. One of the supervisors called me to tell me this issue was resolved before I turned on my service... he lied!

I've filed complaint after complaint: They always have an excuse for this DTE! We need different choices - "that means: different energy companies! Different commissions: knew energy proposals place on the upcoming ballots!!" DTE billing cycle is horrible, and I have told them! Nevertheless This company is suppose to Bill every 28-30 days. But doesn't.

I am a homeowner and been with DTE Platinum home Protection Plan for 3 years. I pay my bill on time every month. I noticed my Hot Water Tank was dripping water. DTE service came out and said my tank need to be replaced and that my plan do not cover it… meaning I have to pay out of pocket for everything the tank and the install fee. He price a Tank in the thousand from DTE... Smh. When I signed up for plan I was told if they can't fix it then they will give you money toward a new one. Well that's not true... I have no hot water and two little babies and it's cold outside. So I called DTE to complain about situation and employee on the phone was not helpful at all. She just took down my complaint and said it will be about 10days before supervisor call me back... smh. She didn't even try to convince me to buy a different price tank or anything. Smh... I am not a happy customer so I cancelled my plan.

I have been in Detroit about a year. First place I moved into was a total dump & used a tremendous amount of energy due to air leakage. So I moved. 2nd place I moved into DTE stated "Oh not to worry. We'll transfer your account since utilities are already on". So I move in. Since I like to check my own meter daily & adjust my usage I call them to see which meter is mine. They give me a meter number for a smart meter that I couldn't find in my slot. So they send someone out & verify that I have had the wrong meter number on my account where I just moved. And also the previous tenant had a past due balance.

I have been a customer of DTE for years as they are the only electricity company in my area. I've always been a good customer and hit on some difficult times the last few months after an illness/death in my family. I was behind in my payments by one month. I came home from work to no electricity. They printed the words "shutoff" over something else in their e-bill and thought that was sufficient notice. I contacted them with an attorney. They charged me the balance plus $134 to reconnect. Apparently now they get a deposit that they can keep that earns interest. I have spoken to numerous people at DTE regarding the actual laws broken with what they did and they've basically said "oh well". I've now filed a complaint with the attorney general's office. It's not fair that they do this to people.

I lost my job and called DTE to make arrangements. They lowered my bill from $180 to $160 or told me to call the state for assistance. I was not able to get the state's help because I had not receive approval/disapproval for unemployment. DTE shut me off and I didn't even owe 2 bills. They re-instated me after paying $481. We need to have other options/companies that we can choose from. I have always paid my bills with DTE for the past 35 years!

I have been on the LAP program 2x. All my payments were reversed. My bill for DTE has been over 3000 dollars for over 3plus years. I been paying on this. Bill for well over 3 years. Very unfair. Due to me being disabled. Very poor service. Thieves if you ask me.

It seems I'm not the only one, nor the last one who got to pay almost triple the bill charge before new technology with new meters showed up! We rarely get an Electricity bill above a $100 but since they changed their meters to the new one, the bill start to increase in not that frequent manners but stalled to fall on your head soon or later upon the same as actual reading doesn't exist. Frustration as we have limited budget to go for month to month! To get a bill close to $300 is not a joke! DTE sucks to bare responsibility. They have monopoly! So why they should care?

I had DTE protection plan insurance for our appliances, so our refrigerator stopped working. I called DTE and they sent technician to fix. Technician says circuit board problem due to power outage, so insurance does not cover. Technician told me call DTE main number, not DTE protection number, so I called, filed claimed. Somebody called me after six weeks and said, there was no power outage problem in our area weekends when our refrigerator stopped working. So, I called back DTE protection number. Rep flatly told me that they will not cover repair since it was power outage problem related. In short, DTE protection plan and main DTE office, both are not pointing each other, but nobody wants to cover refrigerator fix.

DTE is nothing short of obnoxious- apparently because, with a monopoly on power in the Detroit area, they can afford to be. They send harassing emails threatening power shutoff even when their website explicitly indicates that a payment isn't due for weeks; when a payment is missed by even a day or two, the volume of emails increases. On top of this, their rates are outrageous, their customer service stinks, and their website is often inoperable. Some consumer affairs advocate needs to topple these clowns. I'm getting pretty sick of their relentless abuse. And I'm not alone, apparently - witness the other complaints on here. DTE doesn't quite get my vote for the most insufferable company I've ever dealt with - Charter Cable holds that honor - but they are certainly up there (or down there, whatever the case may be).

They are crooks and they only do these things because there isn't any other electric company. Cut my device off for being a month behind then charged a deposit to restore services and I didn't get a billing statement for September. Someone needs to put a end to these crooks.

DTE always give us hard time. I have Department with 6 different account. They face power with DTE. What make it worse they ask for the owner. He do not have anything with DTE and when he involve they said, "we do not need you." This month we have 3 time electric shut off with no reasons. Every time we call the customer service in the same day for the same problem different reasons. It is same to us. The do not have same system.

I HAVE BEEN A GOOD PAYING CUSTOMER WITH DTE FOR YEARS. NEVER LATE!!! And when I move, deposits are always waived due to my good history. I'm moving again and all the sudden $300.00 bill comes in the mail and added to my upcoming bill ripping me of 408.00. This is what a good customer gets. There are many people who don't pay their bill. There are many people who get shut off notices before they do anything. Why do your good paying customer like this?! Now I can’t even afford to move into my new home. THANKS TO DTE RIPPING ME OFF JUST BECAUSE THEY THINK THEY CAN. I'm calling for action.

DTE energy is always right. They refuse EVER to accept they make any mistakes. They have had a billing mistake running with my account for over a year. I paid them $1600 more than my account shows online. They refuse to correct the account to this day. I have called no less than 34 times on that item alone. I bought a house that needed power line added. It took 5 weeks for them to line the house. Call after call to get the meter crew there. Twice the crew told their boss they came but never actually came to the house. Then finally meter crew came. By then we had a thunderstorm.

Took $105.76 too much out of account. Still waiting for refund. Money taken out electronically but not returned electronically. No later than Sept. 1? Sept. 2 and no sign of check. IF it arrives tomorrow bank will be closed. Next auto payment that came out put my account $8 over giving me a $36 overdraft fee. Working with bank to see if they will waive it. The ONLY thing I received from DTE September 1st was my next bill showing the huge credit to my account. I don't want the credit, I want the money put back in my account.

I got a little card in the mail saying, in effect, "we tried to contact you; we need to update your meter; you need to contact us now, or get your service cut off." Nobody tried to contact us: I have email, two phones, etc. We are retired, and around most of the time. No notices. Instead - right for the gonads. I called, and set up an appointment. We'll see if they show up. Last time I got an urgent message saying they needed to update, I waited at the appointed hour - nobody showed up. I waited around all day. I called and was told what I had done wrong. Made another appointment. When two people finally showed up, they did something on the outside of the house - I wasn't needed at all.

I attempted to make payment online to DTE and the automated was having problems accepting payments. So after two failed calls, I checked my account statement and DTE took two payment instead of one. So since Monday I've been trying to get one payment back. Still hasn't happen. Now I going to receive two payment back and then turn around and send one payment back. This make no sense!!!

I enrolled in DTE's "Budgetwise" billing when I lost my job a couple of years ago. After speaking with a representative about my monstrous bills, I was told that I could be put on a budgetwise plan that would substantially lower my bills. I WAS NOT told at the onset that if I went over the 'budgeted' energy costs that I would be penalized by owing the overage charges. In the interim of this plan being enacted, my 3000 square foot home went into foreclosure. I am now living in a tiny 900 square foot house but am still saddled with the bills from my previous home. I feel very deceived.

People are usually inclined to write reviews after a bad experience with a company, but usually don't take the time to show appreciation to a company after receiving good service. I've been behind on bills lately, and they've been so helpful to me, so I need to write this review. With DTE I'm given a decent if not generous amount of time to try and catch up before even receiving a shut off notice. On two occasions I've been unable to pay come the day of my shut off date, and both times I called expecting little to no help or leniency. Instead I was pleasantly surprised to speak to a very kind woman, who both times gave me a generous time extension to pay, and they never shut me off. She even explained other types of help they offer as far as making payments, etc.

DTE updated their system in April 2016. Using the log in I have used for my current account for 9 years it said I had no open account with that log in. I called and was told they needed to cancel that login and activate a new on. DTE will no longer accept my email address. There is a problem in their system. At first I was told they needed to escalate it to the tech department and that would take 2 weeks, I would be contacted when it was fixed. After 2 weeks I called back. Nope it will take another month, and that is what I get every month when I call. Every call I make says it will escalate it but nothing never happens. DTE has no problems sending me email about any number of topics but I can't have an online account with my email address. I do not want paper bills and I want my account to be auto drafted to my Visa. Nope, can't do that without an online account.

I am writing this letter in regards to a situation I am having with DTE Energy. I purchased a home in Harrison Twp in March of 2014, when I received my 1st energy bill it was $750.00 for just 1 month. My home is 1600 square feet, I live alone and am always away working, so this bill made no sense to me. I called DTE and they sent someone out to check my meter for malfunction. Their technician said there was nothing wrong with the meter, but my bill continued to climb. I called 2 more times and both those calls resulted in the same thing. Nothing was wrong with the meter so it was not their problem.

Over the last 6 months, I have lost all trust and confidence in DTE as a regulated supplier of essential services. For several reasons: (1) the so-called "deposits" that you must pay in order to start service (that is, have heat and lights) or you are SOL. (2) The "estimated" billing that lo and behold is just under the deposit ($565 - for ONE MONTH??!) (3) The meters that read over 3500 kwH per month??! I had one tenant say that her meter was 1733 kWH for ONE DAY. (3) The time suck each time I have to contact customer service to demand fair billing - I spend hours on the phone on hold and often get cut off or require to be transferred to another department, where I am subsequently cut off. (4) The exorbitant cost of utilities - based on the "actual" meter readings is equal to minimum +$460 - FOR ONE MONTH??!

About two months ago I get a letter in the mail that the new "smart meters" are going to be installed in my neighborhood. I thought okay sure, whatever. Maybe my bill will drop a bit, since they claim they are more accurate. Boy was I wrong! I got my first bill just yesterday 4/21/16, for 31 days of service. 103% higher than last month. In the last 5 years of living in this house my bills always hovers between $80-$110 a month. (Higher in the summer because of the AC.) My highest bill ever was $130, but I knew the cause of the spike and it was only for one month.

My utilities was cut off because I was sent a 59 day bill and I'm on a budget at this time because of 7 chronic illnesses, lupus and Kidney disease being 2. I went from a 0 balance to owing $564.70 for one month. I had my brother call them for me because of my breathing problems, I had pneumonia at the time, to ask them about this. They had given me a shutoff notice because I was unable to pay the entire 59 day bill. My brother sent them $203.00 on 3/8/16 which wasn't enough. They wanted the entire amount. I sent them $333.00. 4/16/16 they cut the power off while on the phone with my Brother and added $258.00 plus $20 to the bill. This should not be happening because it wasn't my fault they sent me a bill for 59 days and cannot tell me why and expect me to pay it right away.

I am also here annoyed with this company. I've had nothing but negative experiences with them since I've been getting electric service. My problem lies in recently checking my credit report and what do you know good ole DTE is on there. A 9600 charge mind you. LOL. How that's even possible is beyond me. Upon further review I notice my Dad's name, social, and address on it! Now the account in question was my parents FORECLOSED home and no one even lived there at the time of service. House was torn down! Now my Dad and I have the same name so perhaps that's how the screw up happened. I'm Jr. and he's Sr. I'm so annoyed, filed 3 disputes thru the credit bureau and they do NOTHING. It's not my darn bill. I plan on filing as many complaints I can and am going to hire an attorney. I also have a problem with this monopoly as well. It's a total injustice.

We have lived in our home for over two years and have always paid our bills on time and in full. Our bills have always averaged between $150-200 per month. This month we received bill for $2000.00 and it said it was for 353 days of billing. I assumed there was some sort of mistake so I quickly called to get it taken care of. We were told that DTE has apparently never billed us for the Geothermal portion of our bill so they are back billing us for the last year.

DTE put all of those different peoples bills on me which I had nothing to do with. I once call them and said "cut off the power at a address I move from". The last bill I gotten was 964.00, yet I got another bill for 9,000 and something. I want a hearing or I'm suing because I had nothing to do with those ongoing bills. I am not a thief.

I paid my Dec. bill on Dec. 4th by mail in DTE's envelope they send. In Jan. DTE called me in am saying I had not paid my Dec. bill so I gave them my credit card no. and paid the bill again. As I checked my banking statements it showed that I had paid the bill, DTE had deposited the check into their Fifth Third Bank account. When I called DTE back I was told they did not do business with Fifth Third Bank by 2 different reps at DTE, one being a supervisor. I then went to my bank and they tracked the check to DTE and called DTE back telling them they have made a mistake and owe me 112.33. Still nothing was done.

DTE energy does not deliver reliable service. Lost power 12/23 at 730pm, given estimate of 845PM. Called at 9, given estimate of 11. Wanted to contact customer service, told 17 min wait. Gave up after being on hold for 83 min. Called 12pm, told service was fixed. Re-posted service outage. 12/24, got text at 2AM saying truck scheduled. 9am given message that would be back at 4PM. 1230pm 2 trucks parked in neighborhood. At 2PM still there doing nothing. Filed frequent outage report **. Called supervisor Tammy, was helpful. They were still waiting on tree trimming & new pole. I noted broken crosstie and called it in. Drove by 530pm. Now 5 trucks working. Went to hotel as still no power. 12/25 came home 11AM, no power. Told restored by 4PM. Saw 4 trucks working at noon. Left for movie.

1. Anyone who has been screwed over by DTE should file a complaint with the Michigan Public Service Commission. Even though the Commission does DTE's bidding, it's a governmental entity and at least your complaint gets logged. 2. Anyone experiencing health problems after the installation of DTE smart electric or gas meters should contact the Smart Meter Education Network, which is a consumer advocacy group. You should also contact your state legislator and ask them to support HB 4916, the Analog Choice Bill, so that you can get a meter on your home that won't harm your health and won't misread your electrical usage or cause fires. 3. Anyone who has had electricity rates skyrocket should do #1 and #2.

This last year my area has been affected by power outages over and over again. I can not tell you the inconvenience it has been for the same 381 customers. If you fix the problem why does it keep reoccurring? I live on the east side of Evergreen and we get hit with outages several times a year. I know some call this acts of God. However, we are paying man to repair this problem accurately so that it doesn't keep happening to the same customers. Our food spoils, schedules and activities are canceled, and now not mention the cold dark house. This time we have been without power since yesterday around 8:00 pm. My question is, does this outage time really get deducted from our bill? You lobby legislature for increase after increase but your service does not meet the needs of the citizens who constantly keep getting higher and higher bills! Right now in my book DTE SUCKS!!

We moved onto a new job site at the end of October. The superintendent called to have service hooked up to the job trailers we were moving on site. He called and left messages and no one contacted him back. We are passing under power lines entering and leaving the job site. We normally post the line voltages on our signage to alert those passing under the lines with large trucks, excavators, etc. what the voltages are so we keep the proper distance away. I tried calling on numerous occasions and also left messages for a call back and have heard nothing from DTE. Both instances are unacceptable business practices as I see it. Very disappointed in DTE.

I called regarding an issue with two of my appliances which I thought were covered under the but were not. They don't actually tell you that in the original sign up paperwork but it does say it covers "major appliances" so you would think it would be covered. In short, this is just another scam by a big company who claims to be an advocate for the little guy but they aren't.

I had an agreement with DTE to make payments and sending a letter from my doctor stating that I am on an oxygen machine. So I did that and I have been making the large payments. Then they turned off my electricity out of the blue and I call them and they said they did not get my letter from my doctor. So I called my doctor's office and they said that they faxed it and it was confirmed on November 2nd 2015. I call DTE back and they said they still didn't receive it so DTE should have your doctor's office fax another one so they did and it was confirmed and they're still saying the day did not receive it and we have the right fax number. All they are doing is lying. I have a perfect record with DTE so if somebody gets in a hard place they don't care. Please just turn off your oxygen machine so you can die. I hope you're happy.

About in the middle of summer they came through and no knock or nothing, just kill my power to put in the new meters. I was on net when they did that so all data gone. So then, about two weeks later I have a lady show up to ask me about the new meters. I told her I have cancer so my wife deals with that for me, she smiles says ok I will come back the next day to speak to her I said ok. So the next day comes, she never comes back. Ok, not a big deal I guess? So for like two months, no bill. I said to the wife maybe they are having issues with the new meter to my surprise I get a shut off notice in mail so the wife calls on October 28. First time she got discounted with a women. The second call she talk to a gentlemen who said ok we can make a payment arrangement for the 6th of Oct, to wake up to a cold house, the power off on weds the 3rd of October.

I have reviewed several websites in regards to Home Protection Plan. My advice is don't get it. They promise everything but in the end you pay enough to purchase another appliance and what you have paid in just goes to the profit sheet as they didn't pay out. Jeni who sold me the plan said it would cover my old appliances-AC and furnace. LOL. Signed up June 2013 as I was sitting in the yard with the dog she waltzed up and told me what a savings! Didn't have to use it until I called on Oct 16, 2015 when the fan on the blower of the furnace started making a whiny, metal on metal sound. Called for service which I was told would happen on the 19th. At 7 a.m. Oct 17 the furnace made its last attempt.

I called to get new service connected. After 4 departments and 45 minutes on the phone they told me it will cost me $300 to find out if I can get service and what that will cost and that they will call me back. These people need to be held to higher standards if they are going to be allowed a monopoly.

I had moved service in March of 2015, never had a problem with "estimates" until now. I have let DTE employees in my yard the past 3 months and they continue to bill me for 89 days of service! It's not estimated when your employee I flag down to read my electric meter goes in my yard, and reads it. Going to start taking videos and pictures of the employees who read my electric meter. I call (wait on hold or get hung up on) it's a all day process with these people. No one has time to sit on the phone and argue with a rude, so called customer service representative. I applied for the home energy efficient program. NO call, no response besides "they'll get back to me." 4 months later NOTHING! But quick to come get my old working fridge and no credit 2 months later. Company is full of rude, arrogant, unprofessional people.

I don't even know when all this started. I started receiving letters from DTE saying they needed to come into my house to (several unclear reasons): check meter (didn't say which one elec or gas) to see if it was working properly, change meter so usage could be determined from their in-house system and bills sent - no need for meter readers, Federal law states all meters now have to be on the outside of the house - now again not saying which meter, all meters are changed every so many years.

DTE Energy hired Davey Tree Experts to Side trim my over 30 feet Ponderosa Pine Trees. I returned home to find a row of upright logs on my property. There were seven that had not been trimmed and I asked the supervisor if there was another way to preserve the integrity of the trees. He told me he would trim the branches around the electrical wires. This should have been the procedure for the 23 trees that were side trim and now look like logs when driving down the road. I’ve been told that this is unhealthy, unsafe, obviously unbalance, and aesthetically unpleasing. I would like to be reimbursed for my trees.

Missed payment and electricity was shut off for the 1st time to our home. Paid the bill full along with $20 re-connection fee. DTE will NOT re-connect until additional $180 deposit is made. Coming back from vacation and kids started school, just forgot to pay the bill. Well, DTE did not care and demand the additional deposit. Very offensive, let alone caring. This is reason why there should be another utility company as competitor. DTE don't care and their service is not be judged by consumers, but rather by giving free lunches to politicians for monopoly business.

We have lived in our apartment since October. During that time we have received only two bills from DTE since we had only used our heat for two days. We like it colder, and we can't stand the heat. So we figured we would save our money by not heating the apartment (1 Bedroom Apartment) and just use it towards the summer when we use the central air more.

I have lived here for about 6 years and I have paid $160 per month on average for electricity. I have energy star fridge, both TVs and all light bulbs are energy efficient. I work at least 8 hours a day so I'm not home all day. I don't think my bill should be that high. I bet if my bill was $10 a month DTE would be right out to figure out why. But at $180 per month (that they justify with a meter they control how fast it spins) on what to charge hmm makes sense. I do understand that DTE is only responsible to the power to the meter (again that they control). My dad is retired and is home all day working in his shop and averages $60 per month. But DTE can just charge me whatever they want. What am I suppose to do? Get a quote from another company? Oh wait nope there isn't one. So while DTE over charges me and I have to pay. It's ridiculous and an outrage.

Called DTE to move a gas line because we are putting in an Egress window. Lady on the phone says we have to pay $972 upfront and then they have 20 business days to complete it. Paid the money and now its day 21 and still a no show or call. People in the office say they haven't heard from the field and not sure what is going on. Asked for a partial refund since it is over the allotted time and they say we would have to talk to a supervisor that is not in. We are never late on our payments and have used DTE for years and this is the crap they pull on their customers. If they would have had the respect to call and explain that they couldn't make it in the 20 days and gave us a day they could come we would of understood but no call and no show isn't right.

A few weeks ago, we experienced flickering and dimming lights during a storm. DTE was notified and came out the next day. They sent a tree trimming crew over that cut one branch from a neighbor's overgrown tree and left. Last night, a storm caused the exact same problem to occur. I filled out DTE's online complaint form. No response. I called the 800 number. No response. Engaged in an internet chat with a DTE rep. She said the previous two complaints didn't exist. Still getting the run around. They failed to fix the problem the first time and expect us to keep all of our appliances unplugged until they get around to us a second time. Of course, they can't tell me when that will be. Post a complaint on their Facebook page and got the same excuses. Completely useless group of people who have zero concern for their customers.

My mother call DTE Energy about a tree that is leaning towards her home. She was told to call back after the tree falls on her house or on the power line. MY mother is 64 year old on oxygen and she has a heart issue and two bad knees. Customers and safety isn't DTE Energy first priority. Especially if you live in Highland Park Michigan.

I moved from a location back in November. I notified DTE of my impending move. I moved to another state. 2 months after my relocation I received bills for the months of December and January. I called and explained my situation and DTE said there was no notice of my move, I asked what I needed to do and she said she would take care of it. It is now May and I am still receiving bills for January, 2015 and they are now being sent to a collection agency. I have contacted multiple individuals in customer service and have spent countless work hours trying to resolve.

Called today at 8AM talk to a representative at 7pm she told me needed a 3 man crew so he left. Time now is 2:00am the following day! Spoke with a rude, disrespectful "supervisor" who told me she could NOT GIVE ME HER NAME OR ID NUMBER! Have 2 children all my good has gone bad and this lady tells me it's not a priority because my porch light and lamp work. Under their website states a $25 credit if no power is restored within 16 hours, and she tells me there is NO program. Ridiculous I pay my bill! The treatment and disrespect is beyond ludicrous!

I've been waiting on dte for a month now to start my new gas service. I've been promised guaranteed appointments, and every one’s been a NO SHOW. No call from them or anything… very unprofessional. It’s a major inconvenience I'm calling off work waiting on them & they never show. I don't know what to do anymore.

My initial call was 2/16/15 for issues with electric dryer, water heater, and furnace. Since the water heater and furnace are both gas, not problems. The dryer is a different issue since it is electrical. Working during the day, I was not able to get a vendor until 2/28. The vendor they used came out, got it power on, however didn't check to see if it was heating. So on March 2, I called to let them know. I was told by the HPP agents I would have to use the same one since they had been out. Problem is I am not home until after 5 or weekends. They now claim the vendor does not do weekend unless volunteer. I request another vendor that can accommodate my availability, I am told I have to use the same one. I am a stalemate with HPP. I work 8 to 5, they tell me no vendors available weekends or after 5. Who thought to hire a vendor that only works during the hours people work? I do not have anyone to house-sit for me between the hours of 12 to 4.

I call customer service and talk to Ruth with badge # ** regarding reconnecting ate power. She said they don't have anyone till tomorrow. I can't believe that DTE have a customer service after hours but they don't have any electricians after hours. I live in Michigan - as of right now it's 12 degree and temperature will drop at -2 around 3 am. I have a 12 months old baby who is sick and the house is freezing after 6 hours of no power. We pay our bill right after they shut off the power. In a matter of 5 mins after the electricians left and they said they can't even put it back on.

I am a current DTE customer and have been for 11 years. In those 11 years I have never been late or missed a payment. My power was shut off with no notice. I was told a late notice was included with this month's bill which is paid. Somehow my bank automatic payment missed the prior month. The new policy is they can reconnect you the next day after your missing payment is received. I am appalled they could make outstanding customers go 24 hours + go without heat in the middle of a frigid winter. Not to mention they don't have the capability to give you a time service will be restored. You get the "anytime between 9-1 or 11-4". Horrible customer service and action on DTE's part.

DTE has and keeps overcharging me and my bill. Every three to four weeks I owe 300 and something and when I moved, I was still being billed at the old house where I had service transferred from. How is this? Mind you, my furnace had been broken for months. Now I get into new home, no bill for a month and when I got it, it said 909.00 dollars!! They are putting other people's bill onto other people's bills and mind is one of them. And not just that - the working crooks are getting paid by family members and friends to do so and I am one of their targets. They say you owe money you don't owe and they pocket a portion of it. I know this for a fact. This has been going on for a very long time. Another thing DTE does is tell you a past due bill but cannot explain it.

DTE is scheduled to shut off a whole apartment complex gas from the street because they can't get access to the apartment that has the gas meters in it to turn off someone else's gas.. So they are turning off everybody's gas from the street.. I have small children, I have nowhere to go, no family or friends. I'm not even do to have gas shut off.. What can I do?

I have had the DTE HPP for years. They used to be very responsive. This morning I called them at 0630 due to furnace out. At 0900 I called them for an update. They said wait until noon for an appt callback. I called the co. they said would be out. They never got a message from DTE. I called DTE and she agreed that the call was NEVER made, with no explanation. The first co. could not come today. They rerouted the case to another co. who had a great technician here in an hour (national heating detroit). If I hadn't pursued this and just been patient like DTE said, I might never have heat. DTE customer service has really dropped in quality. I'm going to drop the HPP so that I can control things. They obviously can't.

I bought a home - can't get gas or lights on because previous owner ran up illegal bill. Dte says I have to pay old owners bill. I don't think this is fair. I should have same rights as any county or state when they buy property, they don't get stuck with old utilities bills. This only contribute to urban blight.

Had an issue with the bill from DTE, so they came and shut the lights off. When we called they said to pay the bill and the lights will get turned back on. The bill was paid later that day and it took them 5 days to turn the lights back on because they couldn't get a technician out to the pole to turn it back on. Mind you its winter in Michigan and the customer service reps at DTE basically tell you there is nothing they can do to help. It upsets me because DTE is the only provider I can use so they basically have a monopoly on the market. There is nothing I can do to fight the big conglomerate companies, they make millions of dollars and don't care at all about their customers. They don't have any empathy about turning someones power off in winter. All they care about is MONEY. I'm so tired of big companies thinking they can get away with treating people however they want. If I could find another power company I would switch in a second.

I have 3 accounts with DTE. I accidentally missed a payment arrangement, completely my error. Anyhow I am usually on time with all of these accounts. However being a struggling business in Michigan it’s not always easy. I understand having power shut off and a reconnection fee, but now I am being forced to pay $1,000.00 security deposit on an account I have had for over 10 years and balance was $200.00. I called and asked for a one-time pass, and I was brutally rebuffed. No help, no breaks! If there was another option or company, I would jump at opportunity to switch.

Ok DTE. First of all, my husband had the account in his name and had to go to Salvation Army to get help because they shut the lights off. So when we got the help from Salvation Army, we were told from DTE that everything, EVERYTHING WAS PAID OFF AND THERE WAS NO BALANCES REMAINING! So I get it. Switched in my name and my first bill was for $2,000!!! Where the hell did this amount come from? They can't tell me where but they expect me to pay it and now I have a shut off notice! Very crooked!!! I have a two year old daughter in the house and our house is not big at all so the bill shouldn't be that much at all!!! I don't have that kind of money and neither does my husband. I don't even have money to be able to give my child a Christmas because of them!!!

Called November 18th (first below zero wind chill factors of year) to report a furnace not working. After being told that soonest technician would be available November 20th between 8 AM and 8 PM ("guaranteed appointment"), was also advised that if anything earlier came available, I would be notified. Left home to find warm place to reside till 20th. In midst of chaotic scramble, missed call from technician for early availability on 19th. Called back 3 times shortly after missed call (hour not elapsed). No answer and I received no return call after leaving messages. Took off work in the 20th to wait for "guaranteed appointment." No one showed. After calling Home Protection Plus service center, was told that tech tried to reach me November 19th and that I had to reschedule (rescheduled for November 23rd). Still without heat tonight (November 20th) with a hope and prayer that someone will get it right at DTE.

Our furnace broke Friday, I called for service, stating that there is an 85 year old woman at this address. The technician came Saturday and said a valve was bad, but he might have to change the furnace because it's old and the repair is about equal to what they will pay. He said he'd let me know Monday. Tuesday I called DTE every 1 1/2 to 2 hours to get some response. If the repair is covered, their company has to repair it. If not, I can have anyone replace the furnace. But I can't find out which it is, and the repair technician is not responding to our calls. I could have someone out tomorrow, but maybe I'd have to come up with $700 out of pocket if the first technician says it's repairable. In the meantime, we are huddled under electric blankets with hats on, and a space heater to keep the pipes from freezing. Once this is over, I will likely cancel this program so I can have control over getting repairs done.

I moved from my house in June of 2014, and had a deposit held on my account for $200+. The new property owner put the account under his name. I called customer service many times. After 4 hours phone conversations I was told that my deposit will be send to me within a month. It has been about 2 months. They still getting charges/bills???? What's going on????

After repairing a gas leak next door the road they fixed after the repair is higher than the rest of the street causing water when it rains to stop at my driveway flooding it from the rest of the houses rain water on the block. This traps me in from leaving with my car. I have reported this for months calling, filing 2 complaints and the only thing I get, it will be fixed. I called today and they stated the order was done which is a total lie. The street repair has not been touched. They keep saying they will call for months just like they say it would be repaired. Now they say its repair without coming and see that is a lie.

I called DTE this morning because my lights was shut off. So they told me to pay the past due amount in which I did, so the service can be restored but they still haven't restore my service. I have 6 kids and no lights.

I received a shutoff notice from DTE. I had recently been off work due to surgery on both arms. I fell behind, DTE turned off service anyway. Then couple weeks later came and took my meter plus cut the gas from outside in which the lady said if we get the meter they won't cut you off outside. I paid $1800 to have lights restored, now I need another $1350 to get gas turned back on. I think this is very unfair. Mind you my light bill was $2100 and gas was $36!!! And lost both jobs within 2 weeks. I need desperate help.

Be careful about this service. We've been in it for a couple of years when we called on our stove top and oven. No problem with the repairs getting done. However, my husband lost his job 4 months ago and we called to suspend the service due to lack of funds and they said NO we could not get out of it for another 5 months because we had service a couple of months before the request to terminate. You will pay in far more than it would cost to call a repair man when you need one.

I just had surgery as well as one of my pets unfortunately. This is the 4th power outage in my area in a 3 month period and it normally takes days to fix. I have friends just 2 miles away that have NEVER experienced an outage. WHAT IS THE PROBLEM?? I have been told by DTE workers that the equipment in this area is very old. Well......... with the amount of money we all pay monthly why isn't this resolved? I know that I will be forced to cash in savings to purchase a generator so that my pet and I will heal properly. I would like to find a reputable attorney that is willing to go against this despicable company!!!!

I have been participating in this program for around 10 yeas, both for my home, and for 4 rental properties. In general the service is fairly good. However, a huge problem is that DTE only uses two appliance repair companies in my area -- Mitchell One and Mastertech. Mitchell is generally available on a quick turn-around, but their customer service and professionalism is quite low, so I have stopped using them. Mastertech is an excellent company, but they generally have long wait times. It is now 2 weeks since we called DTE for a refrigerator repair. We had to wait 10 days for a Mastertech service call, now we are waiting again for DTE to approve the purchase of a $30 replacement part. So all in all we are going to be over 2 weeks without a refrigerator. It almost seems like the system is rigged to get the customer to just go directly to a repair service and not bother with the DTE program. DTE need to immediately add at least one additional appliance service provider in the Ann Arbor area.

I have been a DTE Home Protection Plan customer for many years. My Air Conditioner was working fine, but after I replaced the filter, it did not start. My wife called DTE and after few days, a technician came and said that the door of the blower was not put back properly and he put the door properly and the A/C started functioning. The technician checked the outside A/C unit and told my wife that there is not much gas in the A/C. He said we need to buy a new A/C and left some brochures and prices, he can offer for a new A/C from his company. When I came home, I try to start the A/C, but it did not start, so I called the technician and the technician told me that he removed some part and kept beside the A/C unit and it will not start until I put it back. I am not a technical person and I do not know how to put it back.

The reason of my complaint of d.t.e. is that they have denied me of services. I have had lights on in my name with this company for a couple of years. On THE DAY of wednesday AUGUST 6, a d.t.e representative came to my door to disconnect my lights again. The guy asked me did I have 1800 hundred dollars to keep my services on. I told him no, so he turned them out. So friday august 8, I had found an agency that would help with these services. The company that was gonna help wasn't able to because they wouldn't provide a balance from the revenue department so that they could post a payment so my lights could be restored.

I called DTE for service on my hot water tank. They put in contact with a company called Phil's service out of Utica. Phil's told me they will be there between 11-6 pm. I took day off from work. As day went on I called Phil's service 4 times and DTE twice and company never showed and DTE didn't do anything about it either. Do not appreciate paying monthly fees for companies that are no shows! DTE need to use reputable companies with good customer service!

Ongoing power issues for 4 weeks. Contacted them 5 times, they sent out two technicians that said it was their problem and still no line crew. The power fluctuates from 90v to 118v depending on the day and the weather. Some years ago they had a power issue that blew up some of my electronics so I started monitoring the lines, and many times I have called them in the past 23 years and they have always fixed the problem in a timely manner. Now, they are just ignoring my problem or maybe they don't have anyone with a technical skill to fix it. Anyone who reads this, buy a meter and monitor your voltages because your 60" TV may stop working at your expense.....

Husband received a call offering protection plan. He asked if he signed up would certain named repairs would be covered (went into detail). They said yes. He agreed to plan. Service person came out, said repair not covered and that is common practice of sales reps to lie to get you signed up. Didn't receive booklet until after service person came which states you're stuck with program for a year even though on phone he was told he could quit anytime.

A payment was made on the 1st of the month and power was turned off on the 20th. The entire bill was paid that very day. Then when I inquired as to the timing of the service being restored, I was blocked. While I can get the account number and last 4 of the SSN in order to access the account, it is ridiculous to require it for this situation! Like the cable company, just look at the address and where the work order puts your guys!!! Easy!

I called DTE for service last Monday. Someone from Phil's was supposed to come out on Tuesday. No one came or called. Upon questioning, Phil's said there was no answer. It is a cell phone with voice mail. They came out the next day and didn't fix the hot water heater. They were there for five minutes, and put down an hour on the paperwork. I called Phil's, spoke to the "repairman" who was out. He said because of the age and condition of the unit, DTE would not let him fix it. There is nothing on the unit that designates the age and it has been very well maintained. DTE told me I could pay to have another diagnosis, but would not service the unit anymore. I have four rental properties and have paid DTE for over 3 years. This is a horrible experience and they should get out of this business. I am a stockholder of DTE and I am embarrassed by their behavior.

When I rented an apartment in Inkster from my uncle, DTE wanted a $250.00 deposit because we were from West Michigan and never had an account with DTE. When we moved back to West Michigan, we called DTE to have our deposit returned and the woman said she had no evidence that we ever paid a deposit. We had lost our receipt so there was no proving that we had indeed paid a $250 deposit! I think the employee who took my CASH for the deposit took it or applied it to her own utility bill! They are a bunch of thieves down there!!!

My money was left in a closed account which DTE fought me hard not to give me my money back. It has been a year and half excuse after excuse. I found out an employees wanted to keep my money.

Purchased Home Protection Plus 4 months ago... It took the service repairman 4 house calls to figure the problem with my dishwasher. The original problem with my dishwasher was fixed but the end results was that I ended up re-installing my dishwasher by myself and now I have a new water leakage problem... Even the DTE service call center was inattentive to the bad service I was receiving. I had better experience with offshore call centers...

I moved to the apartment I am in now because I had to move from the previous apartment because I witness on going theft. I was the only one in the apartment building that was getting a utility bill, and it was extremely high. Although I had called numerous times about the theft, but all they were concerned about was for me to pay the bill. So I paid the bill and moved. Now the other nightmare began. After moving into the new apartment in August 2013, the first bill I got was for $141.00. This can't be right, I thought. I told the manager about the bill, and he also said it doesn't seem right either. I called DTE with my concerns to no avail, so I paid off the bill. Then two days after paying the bill for $141.00, I received a bill for $187.00. I was shocked, nervous, and sick to my stomach.

This is only my second month here at this 1 bedroom apartment. My first bill was $182.44, I paid that because I thought maybe it was some start up fees or whatever. I just received my bill for this month and it's for $283.22. This is a one bedroom apartment, not a 5 bedroom 3 story house... I think these meters are either rigged or someone else has tapped into my electrical box and is stealing power because this is just ridiculous.

We have experienced frequent outages that have resulted in surges that have affected computers, TVs, furnace, washer and stove. I have mailed in my electrician's findings and my computer repair center's (Geek Squad) repair statement that indicated that the only way new computer could have failed in the manner it did, was by power failure. We have had several engineers come out and correct wires on poles and place devices on my house to monitor voltage. Each time repairs have been made, but still outages. DTE promised to at least credit our account $25, but to date have not and continue to transfer me from one department to another.

I started this so-called protection program in 2010 when I purchased my home thinking that DTE, a so-called respected company, will honor their work but they don't, so don't be a sucker like me and learn from me and many other people's mistakes. I called DTE in May of 2011 to get my ac unit fixed because I had a problem. They came out and told me that my compressor is fried and I needed to replace ac unit. So of course it's over 95 degrees outside and I had called that same day and had a company come out to replace it. Well after he took out the new ac unit out of his truck and before he unplugged my unit, he asked me why I am changing the unit for it's the same size ac unit. I replied DTE (lol) just left two hours ago and told me that my "compressor was fried". I look at his face and he had that look like they got you too. After looking at the unit not longer than TWO MINUTES, he went to his van and changed the relay and walla the ac was working. He charged me $100 and saved me $650 but not installing a new unit.

After having their "protection" for a while now I did have an occasion to use it when our stove had a problem with the oven section not firing. When I called I got the DTE rep on the line and set up an appointment to have a technician come out and repair it. The repair service went OK. The tech replaced the igniter, which I had already determined was good myself, then said that a valve needed to be replaced and that it would take 3-7 days to get. And that was noted on the work order also. No biggie.

As a family and neighborhood, we are at our wits end. Our houses have become unsafe to live in due to DTE. All of homeowners insurances are ready to drop us or will no longer cover the items destroyed. In the last four years since we have lived in our house, which we purchased due to the lovely location and the reputation of the schools, we have experienced 5 extreme power surges. These surges happen not during storms but during line repairs or when trees fall on the power lines because Kaplan tree failed to clear all of the dead ash away from the lines. The surges are so extreme it wrecks all appliances, fuse boxes, burnt the wires inside the homes and even in some cases caused small fires throughout our small little neighborhood. The DTE meter on our house alone has been replaced three times by DTE because it has been burnt up by the surges.

My high efficiency gas water heater stopped operating on a Tues. I called the service number for the Home Protection Plan and they dispatched a repairman on Thurs. The hot water worked for 1 day and stopped again. I called Home Protection Plan again and a repairman came back out on Friday. This time he unplugged the electricity and plugged it back in. At this point he said if that didn't fix it, I would need a new controller. The unit did not operate. I received an e-mail from the DTE Home Protection Plan stating that the repair of the unit would not be covered because the cost of the repairs was near the depreciated value. Upon asking for the depreciation chart, I was told that DTE does not send this out. DTE did offer to replace the water heater at a cost to me of $1,200. I then contacted a local repairman and came out and repaired the water heater for a cost $125 and it has been working fine for 3 weeks with no additional issues. This plan is not worth the high monthly cost and seems to be loaded with "judgment calls" & secret depreciation documents. I would never have expected this from a reputable company such as DTE.

My furnace went out over a week ago I called Home Protection and requested a Saturday appointment. The lady told me to call back Thursday to set it up. So I called Thursday and that lady told me no weekend appointments; the next available is Monday. So I told them it has to be after 4. She gave me a hard time but put it in for after 4. So Monday the guy found the problem and told me he would be back Tuesday to put it in but he never showed up so I called him. He said he was sick and would come Thursday at 340. So I left work an hour early to make sure I was here and again the guy never showed up so I call DTE demanding someone come out tonight. All they said, “We gave your name and number to the parts supervisor. He will call you.” Nope, never heard a thing. So now I am super mad. That’s a sucky way to do business.

I signed up for home protection plan with them and about the month later, my front loader washing machine started to leak. I called them. When the technician came by and looked at the washer, he said that they need to replace the whole drum which is not covered by the plan. And he said that the drum cost between nine and twelve hundred dollars and I have to pay out my pocket if I want it fixed. I refused to do it and cancelled the plan. I contacted the manufacturer and they sent their own technician. The technician figured out that the cold water valve was broken and leaking and nothing is wrong with the drum. He replaced the valve and charged me only for the labor because manufacturer converted the price of the part (around $70). Replacement of cold water valve should have been covered under the plan. I am under the impression that DTE home protection plan is a scam. They charge you money and then tell you whatever problem is not covered by the plan and try to charge you or don't want to do a repair at all. This is bad business and a fraud. They charge you money and don't do the work.

In April 2013, my water heater split open. I paid DTE to replace it. I paid them by credit card. They billed my DTE account; this messed up my internet payment. I went online to pay it, and I got a warning saying it was already paid and if I go any further, I will process another payment. I stopped the next month; they are saying I have not paid them for the month and that starts trouble. During the water heater repair, the guy broke my door. So I called in and they asked me for a good time for the supervisor to reach me. Of course he did not call during that time or that day, but my job is not as important as theirs because I live for them to work on my house. The door never got fixed because I have to work all of the time being a widow and mother of three now running a two income house on one income.

In 2006, I contacted DTE regarding another issue, and informed them that my mother's account is billed in my late father's name (deceased for 15 yrs. then). I notified them that it should be changed to the title residence owner, my mother, in which I represented her as medical rep, & POA. DTE suggested placing my name on the account as contact person (due to Mother's hearing disability/aids). No permission-SS # was necessary. I had purchased my primary residence in 2007.

When I most need the service, why do I ALWAYS have to make a payment on my bill?! If my bill is current and not overdue, why the hassle of servicing a customer? There is no one to handle the situations beyond the customer service rep, giving the consideration that this plan is ADDED to the entire monthly bill. This plan sucks and so does the customer service. I would not recommend this plan to anyone, not even for my puppy’s doghouse!!! Would rather not deal with the stress of their extra policy procedures, when it becomes very inconvenient for customer!!!

I'm commenting on a friend's situation. I see DTE's point, but I see hers more. Three years ago, she began to suffer debilitating complications stemming from lupus. She's had several strokes, heart attacks, even 4 surgeries to implant a pacemaker that her system rejected. In September of 2011, she suffered a series of strokes back to back, with the last one rendering her bedridden and causing paralysis on her right side. During this period, she had 3 in-home caregivers. One stole everything she had, the second simply did not pay her bills, and the third tried very hard to pay but defaulted on agreements. My friend recovered by the sheer grace of God, and even though she is not 100% recovered, she was able to get out of that bed and begin rehabilitating in her home. She gets home dialysis, speech and physical therapy.

After reading all of the other complaints, I feel almost petty. But what they are doing is just unethical and downright illegal! It is now 10:15PM (I'm stating the time because I had to make other arrangements for the evening with heat and it evidently wasn't needed. Another expense) and my service has not yet been disconnected as the customer service rep told me this morning would happen today (even if the total past due balance was paid), because the service order to disconnect could not be cancelled as it had already been dispatched. I was also told when it was disconnected, I would have to pay the $50 reconnect fee after it was disconnected. Then another appointment would be made to reconnect, hopefully the same day, but probably not if it was disconnected late in the day. Again, even if the total amount due was paid in full.

DTE has made a circus of my utility account since October 2012 when they allowed a supervisor/manager to transfer my gas services in someone else’s name, and then want to accuse me of unauthorized usage. They shut off my utilities on April 13, 2012. During the time I was on the Shutoff Protection Plan, a manager removed from that due to the unauthorized usage they claim I was using still don't know what really went on with that! No one is talking!

I am always being overcharged and solicited by DTE Energy. In November of 2012 I repeatedly asked DTE Energy why am I not receiving my bills on time and why is it that when I do receive a bill, I am always sent copies and not the original bills. I was told that I will receive the original bill and to not worry about my bill and that everything was fine. When I finally did receive my bill, it was 1,000 dollars and a copy. I got help from my workers and they paid $450 and I paid $150.

DTE Energy turned off my energy on January 4th. I paid my bill on January 6th. I asked the rep if my service could be turned on. I was told, "No, not until Monday." I explained to her that I'm low-income, have a medical paper from emergency that I could fax and that it was cold in this house. Her name was Sedayle. Chris was the second person I talked to. Then I asked for a supervisor. I was told that if I had paid more than one payment, they would have sent someone out to turn it back on, but since I hadn't, I had to wait till Monday, which is unfair. I froze the entire weekend. My husband was sick after this. He went to emergency. Also, my son was confined to his room all weekend under blankets. Yes, I should have paid my bill but I did pay it on Friday at one. Since it wasn't paid at twelve, I was told to deal with it. That is so unfair.

Last year, we had a very low and sometimes negative balance DTE bill for over 6 months. We called DTE several times throughout that period to ask if everything was ok and how come the bills were so low. The DTE reps told us each time we called that everything was okay and not to worry. So we thought maybe we overpaid the year before that and had some credit leftover. Then comes April this year 2012, we received a bill of over $1,300. We called DTE to inquire of this high bill, and the rep said that the meter was broken for many months and this was the amount they averaged out for us to pay. We told them that we called several times during that period, and the reps always told us that everything was okay, and we also said that they could check their recordings and notes for our calls.

I was called on the phone by someone representing herself as being with DTE Energy for an appliance home protection plan. I was given very simple information that sounded attractive. I was told all appliances would be covered and was told, without exception, that I could cancel at anytime and that all major appliances were covered. I was told nothing about their ability/policy to use discretion when fixing an appliance. I later learned they have a review policy.

DTE recklessly reported false information to the credit reporting agencies regarding my account. I have been a customer with DTE since 2002, and when I moved, they failed to shut off the service at my old address as requested when I made the connection for my new house. Once it was discovered that the new owner had continued for months to run up bills in my name and that DTE never disconnected service, DTE refused to correct the billing. I provided them with proof that I was not the owner of the residence and that there was a new owner of the property. They told me "It's not our problem, sir." I am now in the beginning stages of filing a lawsuit against DTE for adversely affecting my credit and false billing practices. Good luck in trying to get customer service to help you! It has been a year of getting the runaround, and the sad part is I paid the other guy's charges, so I wouldn't have a collection on my credit. They have very poor business practices.

Your arrogant tree-trimming people cut the Comcast cable, then hid the cut cable under deck. I have CCTV and pictures on Faust Ave, Detroit on 04/23 2PM.

We just made a payment to DTE six days ago for our prior month’s bill and our current bill is 11 days late and they just turned our service off. In addition, we had to make a $600 deposit 3 years ago when we fell behind and I stopped working full-time after having a baby. I asked why she couldn't use the $600 towards the bill. She couldn't answer but kept repeating that if we made 12 months of payments on time, they would refund the money. Really, is this legal?

I received a bill through the mail from my old address in 2009. "Dte" claim I owe them $765. Trying to put the bill on me. I explained to them my service was shut off during the time of receiving shut off notice back then. Also, I explained to them I was required to pay a deposit along with having service back in my name in 2011. They are aware no money is owed but want to put a bill on me from someone who stayed or lived on the property after I left. They said I never call to turn off service at that address in 2009. I have shown proof along with documentation. They are still trying to put a bill on me from that time. This is 2 years ago and they said service was turn off in 2011. I left in 2010 and they are aware of the service address I lived. The rep. shown no respect and called me a liar. The rep. constantly disputed telling me I was at two places at the same time. I am now taking this matter straight to the source and need help to resolve respectfully.

What gives DTE meter readers the right to jump locked fences and potentially damage a Michigan taxpayer's property without just cause when all bills have been paid weeks in advance for years on the internet? I fully understand the meter is their property, and they have a right to read it to get a customer's usage. But an apartment landlord cannot enter his tenant's rented (not owned) property without a written notification of such and that doesn't give them a liberty to state I'll be there around February 23 (Thursday).

DTE sent a loud, rude, representative to my house to disconnect on 1/18/2012, about 1:00 PM. I asked him if he could give me until tomorrow, and he said no, we are going to get you today. So, I'm trying to explain that my children are disabled, and allow me 24 hours. He got rude, by telling me in a nasty tone, that it's going to be $1,000.00, if they disconnect from the pole, and I shut the door. The bill is only $829.00. I went to social services. They took the bill, and tried to do a ten day hold. DTE told them no. If I go to get help, and you deny me of help, and disconnect pending status on my account. I don't want that extra money on my account. This is their way to get more money, than what I can pay. It is really unfair. I took the bill to Social Services, and they said they will try their best.

I am on the Shutoff Protection Plan, and they keep raising the amount that I am supposed to pay. It is now up to $435.00 per month. I receive $679.00 per month, so it is virtually impossible for me to pay this amount. When I called DTE, they advised me to go to social service agencies for the next 6 months for help in paying for my bill. My service is going to be shut off. These agencies don't help people every month.

I am the landlord for property ** Detroit, Michigan 48221. The light was cut from the pole on March 9, 2010. The gas was dug up on August 1, 2011. I sent the revenue recovery agent, Mrs. **, a copy of the lease agreement and the tenant's SS no., along with my deed and closing papers. Soon after, I received a bill of $5436.37. I called DTE and Mrs. ** said the law requires landlord to be responsible for the tenant's bill. DTE has now placed a $9561.31 bill in my name. I can not afford to pay this bill along with. If the light was cut from March 9, 2010, how do I have a bill for lights or gas since you need electrical to use both?

My service was shutoff due to non payment. I signed up on the shutoff protection plan but couldn't come up with the extremely high down payment. Now I'm not saying we didn't owe this money we did but we have had really hard times and we are just getting by check by check. So after borrowing and using every penny we had to pay the full amount due plus deposit plus reconnection fee. Mr. Andrews told me that yes he sees where I have reported the receipt number of the payment but it was not reflecting yet on our account and we would have to wait a few days to order a restoration of service.