DTE Energy Reviews

This company is so greedy that they will shut off your electricity even thou you are on a payment plan and you miss the due date then they want the full amount to turn it back on. Meanwhile for a business and now because of them the business is going to fail when they worked so hard to keep it. This is corporate greed and then they want a rate increase because they need to upgrade their system. Now they need to upgrade their corporate and their people that work there and raise the price of the rates to pay for upgrades. This is one of the worst monopoly I’ve seen in years. This company has ever one around the neck with a rope. They will choke you out of every dollar so they and line their pockets and act they are for the people. They are not. They are for themselves and how much money they can make. Screw them.

I have been a resident of Green Acres for more than 40 years. During that time, instead of power outages improving, the power outages have worsened. DTE has increased the cost of utilities by more than 20%, but quality to service has declined. Very disappointed.

It has been well over 5 hours since my power went out as a result of this “wind storm” and DTE is doing NOTHING about it! Absolutely pathetic! The winds have died down yet the temperature outside is 33 degrees and we are freezing our butts off. Yet, once again, they are doing nothing to restore our power. Absolutely pathetic and makes me question this BS monopoly and why I am forced to pay it!

Their customer service is crap. Log in, confirm all your information just to initiate a chat, re-confirm all that same information to Renee in the chat, so she can send you a link to a third party data mining site. The state needs to turn the screws.

So our furnace went out the end of January so there was some things in front of the furnace like a table. Some things in the way. So instead of them just saying that they go and tell DTE people protection people that we’re unsanitary. Well I didn’t appreciate that!!!.. Very very unprofessional company from DTE Protection Company. Very unprofessional. Still calling us unsanitary unacceptable!!! I’m trying to figure out who I complain to who or what company they used!! Very very unprofessional!!!

Terrible company with terrible customer service. Called yesterday on a service issue that they themselves caused and had the displeasure of talking to Percy. He was extremely unhelpful and when asked to speak to a manager, he kept me on hold and then hung up on me. Very unprofessional. If there was another company to switch to for service, I would. Actually would rather live with my ex husband again than deal with this trash company.

This morning I had a situation I was working. It was about 6 o’clock this morning. 630 all of a sudden my utilities were shut off. I immediately panicked, never happened to me before, I freaked out. I called. I got a young lady on the phone. Her name was Melinda **. She’s in Michigan. I’m not sure if she’s in Detroit or whatever but I spoke with her today. I actually live in Southfield and my service address is in Southfield. She was very polite, she listened to my situation. She explained what options I had that were available to me and she actually helped me out and I told her that I appreciate that and because she had such good customer service skills. I would leave a review because I’m a person if you treat me well I’ll leave you a good review, if you treat me badly I’ll leave your review. But She was very personable and she listen so that’s she could clearly understand my situation and that is a good thing.

Their protection plan is yet another warranty scam. We requested service. They came out, misdiagnosed the problem so we had to hire a licensed HVAC repair person. Of course, they said the "problem" they found wasn't covered. When we called after the repairs were done to replace the burners, something the tech told me they would do, the customer service rep insisted that they couldn't come out again, then told me someone would call me the next day, but no one did. Very disappointed in their plan.

We are incredibly grateful to the DTE crew who handled the Novi outage. Thank you for your hard work, professionalism, and dedication. The team was efficient, respectful, and worked quickly to restore power, even under challenging conditions. It truly shows how much you care about the community you serve. We appreciate your commitment and the outstanding job you did—thank you for getting us back up and running so fast!

Their website is glitchy making it difficult to pay bills online and if you miss one and have to reactivate it online it doesn't allow you to pay online for 12 months. Which is completely bull crap. How are you going to make people go out of their way for a needed resource when you're completely capable of taking online payment? Terrible company

I have had DTE energy for 13 years. For 10 years, no issues. For the last 3 years, our power goes out constantly. It’s out sometimes for days. My bill has gone up, but the service provided is terrible. $400 a month for constant outages. What’s their incentive to do better? It’s a monopoly. If I had a choice, I’d replace DTE tomorrow. If you do have options, they’re probably all better than DTE.

Lost power on Wednesday 8/13 with rain. DTE reported outage was deluge to wind. 8-10mph wind. Lost power again Sunday morning around 7. I report the outage and DTE reports back there is no outage. Power goes out twice a week in my neighborhood with no or little wind?

It is very sad that I pay $300 a month year round and yet only have electricity for maybe 10 months out of the year. This company is the worst. Was on the news about how great dte is and how they are doing better. What a joke. I think they need to be held accountable for their many, many, many, many, many screw up throughout the years. They need to hire better people and maybe, just maybe they can get their act together.

Absolute garbage company. My power's gone out 20+ times just in the last year alone. Customer support is horrible. They act like you’re inconveniencing them when you call and are upset about it. Also they charge an absurd rate, my bill this month is $243 and I live in a small house. Worst company in Michigan by far.

First time calling customer service. I couldn't understand what the representative was saying. I had to ask several times politely to have them repeat what was stated. The representative was immediately annoyed at my questions. Which were not very complicated. I was attempting to ask another question when the representative (Blithe) just hung up. It sounded like DTE is outsourcing customer service to other countries since there was a delay and I couldn't understand their English. Just ridiculous.

DTE surge protection plan: Filed for surge protection plan last week. At the end of the claim form, it states DTE will responds with 48 hr. It has been a week and still no responds yet. Called 833-452-0224 claim number, was told the claim has not been processed yet.

Worst company ever, constantly losing power in our area and always due to Equipment but yet it's never seems to get fixed properly. It's like they don't know what they doing or their replacement equipment is junk also. I have lost thousands in saltwater fish in my tanks and they just don't care. All they want is a raise increases. Move to another state that doesn't have DTE as your provider is what I recommend.

DTE Energy’s hidden policy requiring payment by 2pm for same-day credit is both misleading and unfair, especially since it's not printed on bills or clearly communicated to customers. When I called after 2pm on the due date to make payment, I was told it wouldn’t count for that day and I'd be removed from my plan. Shockingly, the Executive Customer Service team admitted they didn’t reach out to offer help—only to inform me the plan was canceled. This lack of transparency and unwillingness to resolve the issue reflects poor customer service and accountability.

Shut off gas on federal holiday weekend. No means of getting it back on until next business day. Just moved. No letter to new owner. Just shut off randomly. No means to call or contact support other than twitter.

5.23.25 I waited for a day off to begin the DTE customer service experience. DTE in the recent past would apply 100% of the Res Income Assistance Credit (RIC) to the most recent heating bill after they received the $ from the government entity. NOW they hold onto 100% and slowly dole it out, in my case, 14.50 a month. This is illegal to hold funds that are not theirs, meanwhile, the customer continues to pay more a month while they use the funds given to you for their own use. 3 service workers said they could not do anything about it. Then I asked to elevate it to a supervisor who was too busy to talk; service person took my number & said they would call me right back. Nope, no callback. I will take this to the State of Michigan next. You cannot operate ethically while taking other folks' RIC and hold it hostage all year long, DTE. Geez. Very poor customer service empowerment, promises, follow-up. Unethical practices.

So, recent experience. I had called Thursday because my hot water tank went out. Come to find out they are claiming I don't have the services that I paid for although I can see it on my bill. First person I spoke to was very short and obviously it was the end of her shift so she didn't want to put the request in. She told me she would then send it to a manager to handle because it's of the first day someone can come out. Called to get an update after no one called me. The girl was very nice. Guy shows up banging on door. No notifications. Said he called and when I asked if the number he called from was from DTE. He said no. He uses his personal phone. Uhhh, no. I'm not answering the phone to an unknown number and nor did he leave a message. I've paid 1000 thousands for laundry plus services and now I'm being told no. Needless to say. I'm going to outsource my coverage to someone else. And probably switch to a different company for my gas.

Keep reading, DTE has been stealing from me and I can prove it. It goes from simply overcharging rates by 3x to outright stealing my money through rigged meters and fraudulent charges, and I have witnesses, video tapes of DTE employees explaining that the charges on my bills were not on my meter. I have a Michigan public service commission case number and they have much of the proof! I had Geothermal installed February 2023. DTE had the company run the Geothermal through the main meter. The city inspector would not approve and place a sticker on the Geo secondary meter install because the power was routed incorrectly through the main meter. In October 2023, DTE issued a credit of around $200. They knew that they were overcharging me for power, since February 2023 because they had to issue credits for the unit when it was installed.

It's February with DTE again! Every year on my February billing I have an increase in KW. Welcome to the DTE yearly money grab. 11 months out of the year I'm very consistent in usage, but that one month a year I'm over the limit and charged an additional fee for power we didn't use.

DTE hire a a third party to destroy our beautiful historic community and kill all the trees! Kappen Tree lowered our property value by over trimming. We get to pay out of our pockets to remove all the trees now. We are contacting a lawyer!

DTE Don't keep their promises. We pay high DTE bills, but they can't keep the trees cut like the surrounding cities. Our trees look horrible. They grew all up in the wires. They half do their jobs. And we are paying for them to do their jobs with that money gave them to keep our trees in our city looking good. Not Detroit. they are lazy and worthless period.

So, DTE raised our DTE bill it was to be for tree trimming and pipes right? Well, Dte has not cut one tree from my streets back there where the trees are. Every other city maintains their trees but Detroit. Why do DTE lie to us and all these good things knowing it's a lie?. With the snow it's a shame they shovel the snow but don't put down no salt and block the people drive way so they can be stuck in their driveway. The horrible part is they don't shovel by the curb. THEY ONLY SHOVEL IN THE MIDDLE OF THE STREET.

This Company is the Absolute worst!!!! Worst customer Service, Obviously they outsource it to a company that people Working from home and not really from their company. Their Billing system has a skimming formula that they use every two months by redirecting the billing date and saying you're late to attach a more high billing balance, then out of you having no option to try another company or truly see a competitive price you are stuck with them and their pricing. Michigan needs a law to stop energy monopolization and price gouging. $538.00 for a apartment. Do you reeally think that's fair or even standard. The Worst by far....I literally gave them the numerical equation they sent me, they said I was lying. Please comment if you have been receiving 2 billing a month as a off set to their scheme. Filed a Class Action Lawsuit, and willing to work with others and need your factual testimony. Please comment with info to this review.

I recently had the pleasure of having a call with Bill B, a customer service representative from DTE Energy, and I couldn't be more impressed. From the moment I reached out, he was exceptionally professional, offering clear and detailed responses to all my questions. What stood out the most was his patience; he took the time to walk me through every step of the process without ever rushing or making me feel pressured. His attention to detail ensured that I fully understood everything, and I left the interaction feeling confident and well-informed. Truly top-notch service that made my experience seamless and pleasant.

They keep threatening to cut off my electricity although I called to tell them I will pay by Monday. It is 20 degrees outside!!! Which heartless person cuts off people’s electricity in such a cold weather? You left us without power for hours again in the cold, no apologies and no credit for your terrible service! And now threatening every single day to cut off our power. In 20 degrees! That’s who you are. I just hope and pray to leave Michigan as soon as possible.

I am pleased. I have been trying to contact DTE and keep getting the run around. Mr. ** help to get my status together. He help provide information as well as get me in a program that works for me. Thank you DTE.