DTE Energy Reviews

I can't understand why our bill went up and my service is worse than before! My power has been out for 2 days. The worst ever!!! But I pay more?!!! That's some bull! All my food is going to be spoiled and they're not going to replace it. We need competitive sources of services. That'll make DTE do a better job. When you have a choice, you get better service. I haven't even seen a DTE truck in the area the whole two days!!! What are they doing!!!?

Updated on 07/05/2026: Contractors have finally arrived and these people are diligent and conscientious. Still too long with a power issue and DTE would do well to work with municipalities and try to diversify power sources - as opposed to fighting and spending money on public relations campaigns- as they are clearly overwhelmed in such situations. Note the city cleared a number of large downed trees in a few hours, so resources are there. If you want a monopoly, you’ve got to be much better.

If I could choose 0 stars, I would. The price hikes along with taking a century to get the power back on is crazy. Get it together DTE, honestly. It's Saturday, power went out Friday around 6pm. They estimated the power to be back on Sunday around 11:30pm. Now it's estimated to be on Monday around 11:30pm. Hate DTE, wish there was a better option.

DTE is such trash and I feel they know they are and can get away with it. Power has been out for almost 2 days because they have lazy workers. Anybody can work for DTE...you just have to not do anything.

We need a public company to take over. These people overcharge us and keep increasing the rates while outages keep happening. They need to be held responsible and accountable or let a public service take over.

From the start it was horrible. Not a person working on the phone but AI then most of the time you can't even get through on a line. They have you on hold for hours, plural then they give you the run around.

Have used DTE in the past, it’s better than Consumers Energy.

I have live all over the US and I have never lost power this much. In one week we have lost power over 30 times causing $380 in damages so far. I will be moving again because of it. Dte is terrible, we bought our house 6 months ago but this is not worth it to us. We lose power if the wind blows, omg, if it sprinkles we lose it for days.

DTE arbitrarily, for no reason, (paid bills current) shut off the power to my home for 6 days, while I was out-of-town and, in the process, I lost $3000 worth of food (at today's prices). They refused to admit guilt or make any sort of amends for their arbitrary shutting off my power for 6 days. They said they are not liable for food spoilage.

DTE is trash. Do the job we pay you for. Keep the power on. You raise rates like a slum lord and still the power is out within 5 minutes of thunder sounding. Do better. But why would you? You don't care. You still get paid. I bet the ceo has power. 🙃

In December, I let P&G in my yard to put up a new pole for DTE. What a mistake that was. Came back from Florida in March only to find out my backyard was big time messed up. Deep tire tracks everywhere. Filed my claim with DTE, and that was awful. They were actually telling me the work was done and the claim was being closed. I wrote back and told them it can't be closed until I inspect it. They agreed. So when I got back in May, I found out nothing had been done at all. So, emailing back and forth, P&G finally sent out a company to do the repairs.

Requested Billing Dept to update billing record. Required DTE time to create new account, close old account & transfer all old account charges to new account. While waiting on DTE to complete process, heavily “pummeled” with billing statements, indicating “past due”!!! Immediately called DTE Billing Dept. to address situation. “Gary” and “Ahmed”, Customer Service Reps, professional, kind, friendly, respectful, patient, understanding, enthusiastic, sincere, knowledgeable but needed more clarification. Requested to speak to their Manager. “Mo” pulled it altogether. Professional, kind, friendly, respectful, patient, understanding, enthusiastic, sincere, knowledgeable & excellent communicator!!! 🏆 A big “shout out” to Gary, Ahmed & Mo for bringing their best!!! 🥳🥳🥳 A BIG THANK YOU to ALL DTE members going above & beyond, always committed to restoring power as quickly as possible! 🙏

The picture I have posted is for a 850 square foot energy efficient apartment and I'm gone all day at work, it's just me. Honestly, the company is run by greedy people that I honestly wish would just have a heart attack and die who charges people this type of pricing, honestly disgusting.

They created a fake "Responsible Energy Coalition" to influence elections in their favor. Disgusting.

Our apartment building lost power. Delicious is a game here. Worked hard to get all the electrical wiring replaced when it came to DTE coming back on to turn the electrical power back on. They said they weren't available DTE. You should change your byline from the power is yours to the power is ours screw you

This company are just greedy bloodsucking pigs. No other real options so we are forced to deal with them, and they give 0 crap about anything of anyone as long as they are making their money. It’s a burning hatred of them, hope the company goes under.

This is reference to Caleb who came out because the sump pump had stopped working. He did a fabulous job. Give this young man a raise. He’s good for the company. We really appreciate it. Very personable and professional.

DTE is taking advantage of customers with their price increases. Their policies on shutoff and deposits are unfair practices and they're using customers monies as investment opportunities. This should be investigated. If someone receives a shutoff notice they state that the past due and a deposit almost the cost of the bill will be required. Then expect you to make another astronomical payment in a few days for the next cycle.

DTE. The conglomerate that enacts payment restrictions because their online payment system occurs an error every time you try to use it, and no competition is available, I must use them if I want electricity. What a scam, I would be ok with living without electricity if it meant they were out of business for good.

DTE is nothing but extortionist. Fall 2025 my bill was $300+. Winter my bill was $400+. Now my bill March 2026 it's now almost $600+. Where do you people get off charging that much? Absolutely sick. You are a monopoly! We can't choose. Now we have to choose between heat and food. All while your board of directors gets an extra gallon of JP5 for their private jets. And now gas is going up? Why? All that money customers gave you for green energy upgrade. That was supposed to lower our bills. You keep raising it. You complain and the complaint goes to DTE who squashes said complaint every time. No wonder you people are still in business.

This company is so greedy that they will shut off your electricity even thou you are on a payment plan and you miss the due date then they want the full amount to turn it back on. Meanwhile for a business and now because of them the business is going to fail when they worked so hard to keep it. This is corporate greed and then they want a rate increase because they need to upgrade their system. Now they need to upgrade their corporate and their people that work there and raise the price of the rates to pay for upgrades. This is one of the worst monopoly I’ve seen in years. This company has ever one around the neck with a rope. They will choke you out of every dollar so they and line their pockets and act they are for the people. They are not. They are for themselves and how much money they can make. Screw them.

I have been a resident of Green Acres for more than 40 years. During that time, instead of power outages improving, the power outages have worsened. DTE has increased the cost of utilities by more than 20%, but quality to service has declined. Very disappointed.

It has been well over 5 hours since my power went out as a result of this “wind storm” and DTE is doing NOTHING about it! Absolutely pathetic! The winds have died down yet the temperature outside is 33 degrees and we are freezing our butts off. Yet, once again, they are doing nothing to restore our power. Absolutely pathetic and makes me question this BS monopoly and why I am forced to pay it!

Their customer service is crap. Log in, confirm all your information just to initiate a chat, re-confirm all that same information to Renee in the chat, so she can send you a link to a third party data mining site. The state needs to turn the screws.

So our furnace went out the end of January so there was some things in front of the furnace like a table. Some things in the way. So instead of them just saying that they go and tell DTE people protection people that we’re unsanitary. Well I didn’t appreciate that!!!.. Very very unprofessional company from DTE Protection Company. Very unprofessional. Still calling us unsanitary unacceptable!!! I’m trying to figure out who I complain to who or what company they used!! Very very unprofessional!!!

Terrible company with terrible customer service. Called yesterday on a service issue that they themselves caused and had the displeasure of talking to Percy. He was extremely unhelpful and when asked to speak to a manager, he kept me on hold and then hung up on me. Very unprofessional. If there was another company to switch to for service, I would. Actually would rather live with my ex husband again than deal with this trash company.

This morning I had a situation I was working. It was about 6 o’clock this morning. 630 all of a sudden my utilities were shut off. I immediately panicked, never happened to me before, I freaked out. I called. I got a young lady on the phone. Her name was Melinda **. She’s in Michigan. I’m not sure if she’s in Detroit or whatever but I spoke with her today. I actually live in Southfield and my service address is in Southfield. She was very polite, she listened to my situation. She explained what options I had that were available to me and she actually helped me out and I told her that I appreciate that and because she had such good customer service skills. I would leave a review because I’m a person if you treat me well I’ll leave you a good review, if you treat me badly I’ll leave your review. But She was very personable and she listen so that’s she could clearly understand my situation and that is a good thing.

Their protection plan is yet another warranty scam. We requested service. They came out, misdiagnosed the problem so we had to hire a licensed HVAC repair person. Of course, they said the "problem" they found wasn't covered. When we called after the repairs were done to replace the burners, something the tech told me they would do, the customer service rep insisted that they couldn't come out again, then told me someone would call me the next day, but no one did. Very disappointed in their plan.

We are incredibly grateful to the DTE crew who handled the Novi outage. Thank you for your hard work, professionalism, and dedication. The team was efficient, respectful, and worked quickly to restore power, even under challenging conditions. It truly shows how much you care about the community you serve. We appreciate your commitment and the outstanding job you did—thank you for getting us back up and running so fast!

Their website is glitchy making it difficult to pay bills online and if you miss one and have to reactivate it online it doesn't allow you to pay online for 12 months. Which is completely bull crap. How are you going to make people go out of their way for a needed resource when you're completely capable of taking online payment? Terrible company

I have had DTE energy for 13 years. For 10 years, no issues. For the last 3 years, our power goes out constantly. It’s out sometimes for days. My bill has gone up, but the service provided is terrible. $400 a month for constant outages. What’s their incentive to do better? It’s a monopoly. If I had a choice, I’d replace DTE tomorrow. If you do have options, they’re probably all better than DTE.

Lost power on Wednesday 8/13 with rain. DTE reported outage was deluge to wind. 8-10mph wind. Lost power again Sunday morning around 7. I report the outage and DTE reports back there is no outage. Power goes out twice a week in my neighborhood with no or little wind?

It is very sad that I pay $300 a month year round and yet only have electricity for maybe 10 months out of the year. This company is the worst. Was on the news about how great dte is and how they are doing better. What a joke. I think they need to be held accountable for their many, many, many, many, many screw up throughout the years. They need to hire better people and maybe, just maybe they can get their act together.

Absolute garbage company. My power's gone out 20+ times just in the last year alone. Customer support is horrible. They act like you’re inconveniencing them when you call and are upset about it. Also they charge an absurd rate, my bill this month is $243 and I live in a small house. Worst company in Michigan by far.

First time calling customer service. I couldn't understand what the representative was saying. I had to ask several times politely to have them repeat what was stated. The representative was immediately annoyed at my questions. Which were not very complicated. I was attempting to ask another question when the representative (Blithe) just hung up. It sounded like DTE is outsourcing customer service to other countries since there was a delay and I couldn't understand their English. Just ridiculous.

DTE surge protection plan: Filed for surge protection plan last week. At the end of the claim form, it states DTE will responds with 48 hr. It has been a week and still no responds yet. Called 833-452-0224 claim number, was told the claim has not been processed yet.

Worst company ever, constantly losing power in our area and always due to Equipment but yet it's never seems to get fixed properly. It's like they don't know what they doing or their replacement equipment is junk also. I have lost thousands in saltwater fish in my tanks and they just don't care. All they want is a raise increases. Move to another state that doesn't have DTE as your provider is what I recommend.

DTE Energy’s hidden policy requiring payment by 2pm for same-day credit is both misleading and unfair, especially since it's not printed on bills or clearly communicated to customers. When I called after 2pm on the due date to make payment, I was told it wouldn’t count for that day and I'd be removed from my plan. Shockingly, the Executive Customer Service team admitted they didn’t reach out to offer help—only to inform me the plan was canceled. This lack of transparency and unwillingness to resolve the issue reflects poor customer service and accountability.

Shut off gas on federal holiday weekend. No means of getting it back on until next business day. Just moved. No letter to new owner. Just shut off randomly. No means to call or contact support other than twitter.

5.23.25 I waited for a day off to begin the DTE customer service experience. DTE in the recent past would apply 100% of the Res Income Assistance Credit (RIC) to the most recent heating bill after they received the $ from the government entity. NOW they hold onto 100% and slowly dole it out, in my case, 14.50 a month. This is illegal to hold funds that are not theirs, meanwhile, the customer continues to pay more a month while they use the funds given to you for their own use. 3 service workers said they could not do anything about it. Then I asked to elevate it to a supervisor who was too busy to talk; service person took my number & said they would call me right back. Nope, no callback. I will take this to the State of Michigan next. You cannot operate ethically while taking other folks' RIC and hold it hostage all year long, DTE. Geez. Very poor customer service empowerment, promises, follow-up. Unethical practices.