DTE Energy Reviews

One star is generous. Apparently more beholden to their stockholders than customer base.

Power out for three days straight (typically occurs a couple times a year) in the dead of summer - Now we are out hundreds in spoiled food while food prices are sky high, and we have to pay to have the huge branch still dangling from the power line in our back yard removed safely because DTE completely ignored it, despite having a clear view from the street, and workers stating outright that they saw the branch on the line. Prices are constantly increasing and service continues to worsen. Garbage service. We need alternatives from these crooks in Metro Detroit.

DTE is consistently horrible to deal with. Power outages that almost always last 4+ days in my area. When discussed with the customer call line the "what are you going to do" attitude is present as they are the only provider. Prices and outage frequency are both well above any experience I've had with other companies in other locations.

DTE is a pathetic joke. Always raise the rates and power always goes out from seemingly nothing..and people are without power for days!! DTE doesn't care!! They don't update the grid and don't even attempt to keep up with p.ms...Something needs to be done. They are a regulated monopoly that the state needs to keep them in check..Enough is enough!!

I would give no stars but I can’t. Here we go again. Rain storm only, no wind and power goes out. Wear and tear on my appliances and electronics for god knows how many times now and this company continues to raise our rates. Absolutely criminal. Thanks DTE. You are awesome.

Dealing with frequent outages, rising bills, and a grid that feels like it’s held together by duct tape while the company rakes in massive profits is deeply aggravating. DTE Energy operates on an extractive business model that prioritizes corporate profits over public infrastructure. For decades, the company neglected critical grid modernization, choosing instead to maximize shareholder returns. Now, they are attempting to shift the financial burden of these long-overdue upgrades onto everyday consumers through constant rate hikes. It is unacceptable for a monopoly to profit wildly while delivering unreliable, reactive service to a captive customer base.

DTE is just the absolute worst provider in the world, but I guess it's fine to be shitty when you're the only energy provider in the area. The constant outages, outrageous rate hikes, and horrible staffing. We need a competitor to come to Wayne County, please!!! Burn dte to the ground.

I can't understand why our bill went up and my service is worse than before! My power has been out for 2 days. The worst ever!!! But I pay more?!!! That's some bull! All my food is going to be spoiled and they're not going to replace it. We need competitive sources of services. That'll make DTE do a better job. When you have a choice, you get better service. I haven't even seen a DTE truck in the area the whole two days!!! What are they doing!!!?

Updated on 07/05/2026: Contractors have finally arrived and these people are diligent and conscientious. Still too long with a power issue and DTE would do well to work with municipalities and try to diversify power sources - as opposed to fighting and spending money on public relations campaigns- as they are clearly overwhelmed in such situations. Note the city cleared a number of large downed trees in a few hours, so resources are there. If you want a monopoly, you’ve got to be much better.

If I could choose 0 stars, I would. The price hikes along with taking a century to get the power back on is crazy. Get it together DTE, honestly. It's Saturday, power went out Friday around 6pm. They estimated the power to be back on Sunday around 11:30pm. Now it's estimated to be on Monday around 11:30pm. Hate DTE, wish there was a better option.

DTE is such trash and I feel they know they are and can get away with it. Power has been out for almost 2 days because they have lazy workers. Anybody can work for DTE...you just have to not do anything.

We need a public company to take over. These people overcharge us and keep increasing the rates while outages keep happening. They need to be held responsible and accountable or let a public service take over.

From the start it was horrible. Not a person working on the phone but AI then most of the time you can't even get through on a line. They have you on hold for hours, plural then they give you the run around.

Have used DTE in the past, it’s better than Consumers Energy.

I have live all over the US and I have never lost power this much. In one week we have lost power over 30 times causing $380 in damages so far. I will be moving again because of it. Dte is terrible, we bought our house 6 months ago but this is not worth it to us. We lose power if the wind blows, omg, if it sprinkles we lose it for days.

DTE arbitrarily, for no reason, (paid bills current) shut off the power to my home for 6 days, while I was out-of-town and, in the process, I lost $3000 worth of food (at today's prices). They refused to admit guilt or make any sort of amends for their arbitrary shutting off my power for 6 days. They said they are not liable for food spoilage.

DTE is trash. Do the job we pay you for. Keep the power on. You raise rates like a slum lord and still the power is out within 5 minutes of thunder sounding. Do better. But why would you? You don't care. You still get paid. I bet the ceo has power. 🙃

In December, I let P&G in my yard to put up a new pole for DTE. What a mistake that was. Came back from Florida in March only to find out my backyard was big time messed up. Deep tire tracks everywhere. Filed my claim with DTE, and that was awful. They were actually telling me the work was done and the claim was being closed. I wrote back and told them it can't be closed until I inspect it. They agreed. So when I got back in May, I found out nothing had been done at all. So, emailing back and forth, P&G finally sent out a company to do the repairs.

Requested Billing Dept to update billing record. Required DTE time to create new account, close old account & transfer all old account charges to new account. While waiting on DTE to complete process, heavily “pummeled” with billing statements, indicating “past due”!!! Immediately called DTE Billing Dept. to address situation. “Gary” and “Ahmed”, Customer Service Reps, professional, kind, friendly, respectful, patient, understanding, enthusiastic, sincere, knowledgeable but needed more clarification. Requested to speak to their Manager. “Mo” pulled it altogether. Professional, kind, friendly, respectful, patient, understanding, enthusiastic, sincere, knowledgeable & excellent communicator!!! 🏆 A big “shout out” to Gary, Ahmed & Mo for bringing their best!!! 🥳🥳🥳 A BIG THANK YOU to ALL DTE members going above & beyond, always committed to restoring power as quickly as possible! 🙏

The picture I have posted is for a 850 square foot energy efficient apartment and I'm gone all day at work, it's just me. Honestly, the company is run by greedy people that I honestly wish would just have a heart attack and die who charges people this type of pricing, honestly disgusting.

They created a fake "Responsible Energy Coalition" to influence elections in their favor. Disgusting.

Our apartment building lost power. Delicious is a game here. Worked hard to get all the electrical wiring replaced when it came to DTE coming back on to turn the electrical power back on. They said they weren't available DTE. You should change your byline from the power is yours to the power is ours screw you

This company are just greedy bloodsucking pigs. No other real options so we are forced to deal with them, and they give 0 crap about anything of anyone as long as they are making their money. It’s a burning hatred of them, hope the company goes under.

This is reference to Caleb who came out because the sump pump had stopped working. He did a fabulous job. Give this young man a raise. He’s good for the company. We really appreciate it. Very personable and professional.

DTE is taking advantage of customers with their price increases. Their policies on shutoff and deposits are unfair practices and they're using customers monies as investment opportunities. This should be investigated. If someone receives a shutoff notice they state that the past due and a deposit almost the cost of the bill will be required. Then expect you to make another astronomical payment in a few days for the next cycle.

DTE. The conglomerate that enacts payment restrictions because their online payment system occurs an error every time you try to use it, and no competition is available, I must use them if I want electricity. What a scam, I would be ok with living without electricity if it meant they were out of business for good.

DTE is nothing but extortionist. Fall 2025 my bill was $300+. Winter my bill was $400+. Now my bill March 2026 it's now almost $600+. Where do you people get off charging that much? Absolutely sick. You are a monopoly! We can't choose. Now we have to choose between heat and food. All while your board of directors gets an extra gallon of JP5 for their private jets. And now gas is going up? Why? All that money customers gave you for green energy upgrade. That was supposed to lower our bills. You keep raising it. You complain and the complaint goes to DTE who squashes said complaint every time. No wonder you people are still in business.

This company is so greedy that they will shut off your electricity even thou you are on a payment plan and you miss the due date then they want the full amount to turn it back on. Meanwhile for a business and now because of them the business is going to fail when they worked so hard to keep it. This is corporate greed and then they want a rate increase because they need to upgrade their system. Now they need to upgrade their corporate and their people that work there and raise the price of the rates to pay for upgrades. This is one of the worst monopoly I’ve seen in years. This company has ever one around the neck with a rope. They will choke you out of every dollar so they and line their pockets and act they are for the people. They are not. They are for themselves and how much money they can make. Screw them.

I have been a resident of Green Acres for more than 40 years. During that time, instead of power outages improving, the power outages have worsened. DTE has increased the cost of utilities by more than 20%, but quality to service has declined. Very disappointed.

It has been well over 5 hours since my power went out as a result of this “wind storm” and DTE is doing NOTHING about it! Absolutely pathetic! The winds have died down yet the temperature outside is 33 degrees and we are freezing our butts off. Yet, once again, they are doing nothing to restore our power. Absolutely pathetic and makes me question this BS monopoly and why I am forced to pay it!