DTE Energy Reviews

I have been paying for home protection for over a year and now when I need to have my furnace checked because it is making a noise they do not have anyone to provide service. I am concerned that they are not able to provide service when needed.

They abuse their power knowing they are our only source of power. They literally pick & choose what they want to bill you. It may be an estimate, it may be accurate reading. And heaven forbid you call for an explanation of why.

DTE shut off our power to our house to do maintenance on a transformer. They gave us no warning that our power would be shut off. And they shut it off in the middle of the day. Around 11:30. Was off for about 30-45 minutes. No warning, no explanation. I had to walk outside to the transformer to figure out what was going on. Maintenance guys weren't helpful in the slightest, although they were polite, so at least that's something. DTE apparently think it's ok to shut off people's power in the middle of the day with no warning. My son was in an online class for university. That got interrupted and he has now missed a huge part of his lecture. Not the first time something like this has happened. Terrible company. Terrible customer service. No communication. It's like they don't want to do what they do. Minimal effort. Do better.

This is the worst utility company ever. They do no maintenance on their power lines and poles. For example, we had a downline 2 times in a month on perfect summer days. So the second time it caused a power surge through the neighborhood people lost furnaces and all appliances. Myself a central air which was able to be repaired. But I lost all kitchen appliances, washer and dryer several other things all my lights in my garage fried a light socket. So I call DTE, I'm told we can't do anything because I don't have the "surge protection plan".

Surprise, surprise my power is out yet again. DTE is the absolute worst power company I've ever had. Every time a bird sneezes the power goes out for days, sometimes weeks. They do nothing about it but raise rates and add shareholder pockets. 0 stars, would not recommend.

4 day power outage in 20 degree weather, and probably another 4 day power outage in 90 degree weather. Hundreds of dollars in food that has gone bad because DTE is the worst (and most expensive) power company to exist. What discounts are you offering to the people passing out from heat stroke and unable to eat the food that has gone bad on this outage?

Aging grid with insufficient maintenance, multiple power outages ever year. One of the worst in the country. Losing power in the hot summer months causes food loss and stress on families already struggling.

Find another energy provider or move to a place that has options other than DTE. They are consistently poor providers of reliable energy and almost always blame something other than themselves. I know this isn't true because I live in a small condo community on a small court i.e. not outlet, and our handful of condos lose power frequently while the other side of the court does not. This can't be always blamed on weather and wind. DTE is inconsistent and incompetent in my view and I pay well over 309 sometimes 400 a month to them. For what? Zapped cable boxes and zapped tablets and laptops etc. DTE needs to strive for excellence and consistency and customer service and they have a long way to go in my view. If I performed like they do at my place of work I would be fired.

DTE has by far the worst all around service I have ever had the displeasure of encountering. My bill is all over the place lately. For the past decade or 2 my bill has been pretty much the same, as I am a creature of habit and do pretty much the same routine daily, monthly, yearly. But yet for about a year now my bill has been all over the place. I've gotten bills as low as $25 for a month & as high $500+ in other. But yet I am doing nothing differently than I did for the past couple decades. There is no way, I only used $25 of electricity in a month & there is also no way I used $500 worth of electricity a month. For example in June & July (2 consecutive months) my bills differed by $480 while I live alone, and do the exact same routine daily. Trying to get answers from customer service is like pulling teeth. They just keep passing you around, and telling me it has to be my fault.

This entire year especially past month lost power for days at a time! It's ridiculous! During a storm we have power! I'm morning good like it is now NO POWER! And they have the nerve to charge what they do! Shame on you DTE! You all can suck an eggplant!

I am extremely disappointed with DTE Energy. They turned off my service due to non-payment, even though I’ve been diligently using their app to pay my bills. The app indicated that my bill was due on July 5th, and today is only July 9th. There was no warning or shut-off notice provided in the app.To make matters worse, they are now charging me an additional $300 to restore my service. When I tried to resolve this issue, nobody was willing to work with me. This level of customer service is unacceptable and frustrating. I expect better communication and support from a utility company, especially when I am making efforts to pay my bills on time.

Another sunny day and power goes out it was a short time. Enough to reset clocks and interrupt my cable box. I think I’m up to 14 times this year. DTE says if it’s less than 5 minutes it’s not an issue. What a joke.

DTE has rough worker at customer center. Low-income program for my utility bills in Detroit s for here and then they in the program threw me off and at my age 71 years old now I have to try to find another program to get on so I can get help pay my utility bill without getting a shut off notice. Customer service and I said all just to a lady a couple days before that and she was kind but this last one they called me, she was not polite at all. I don't know who hired her but this lady was really nasty. She hung up in my face. It's hard to get on another program now and all the paperwork and stuff so that people like me we don't understand it so it's very hard for us to do it so now we're going to end up getting shut off notices. Inside candy right some people tending to do that they have no one to help them. Customer service a negative ten because of what she did the other day.

The DTE in Michigan is the worst company ever, as far as the service is considered. Corporate Greed and monopoly has created this fat cow, which must be contained. We need more options as far as the energy is concerned. Can not have this corporation take control of our lives.

DTE is an awful company. They constantly increase rates. Everything awful is in the C-suite. Most have no choice on their power company. I'm at the point where I'd pay more to have solar just to get away from them.

Very dirty, low down, untrustworthy company. Took my payment, pretended that it was not enough, just so they could cut off my electric bill. They charged me over eight hundred dollars for a "Deposit" that they made me pay. When I looked at my bill again, I actually paid more than the bill showed. They are thieves. They use this trick to cut your service off so they can then access a huge "deposit" that does not go towards any future bills. And they never tell you what the deposit is used for, it's just not going to be used towards your bill. A horrible, horrible company and I am confused as to why they are allowed to do this.

If could give a lower rating I would. They have commercials about how they are upgrading their system but I fail to see results. The only things they're upgrading are their rates. In their outage center they used to give a time when you could hopefully have power back. Now they only give a day. Does that sound like progress???

They do not care about customers. We are on a part of the grid goes down with any wind or rain. Turning power back on takes days and never compensated for loss of food. If you are it's a $25 credit. The drinks that went bad cost more than $25. We have lived here over 10 yrs. They have never fixed the original infrastructure problem which cause the outages. Best part is we are 3 streets attached to another city's so while my whole city has power I don't. Literally right across the street they are unaffected. They also lie about restoration times. Mine have gone from 8am to 12pm to now 10pm and they have yet to access the problem via their outage map. So still haven't even been to the outage yet. If there was another choice I would be out. So glad I'm moving north and off grid away from these thieves!

This company has no respect or anything for their customers. When I moved they shut the power off to my new house not old in the dead of winter and now when I paid my bill have proof of it from my credit card company saying that DTE rejected the payment. They are trying to turn my power off and charge me a shut off fee when this is their fault.

I have lived in my home since 2011 and experienced chronic weekly power outages. It got so bad my better half said enough and bought a home generator. In 2022 we had 79.5 hours home generator use according to our maintenance tech. DTE keeps raising rates but has poorer service. Now our home generator needs early service because of the repeated on again off again power last 2 days. Michigan's Attorney General needs to look at home generator stats to see the REAL power outage situation. Also every large outage our location was never shown on DTE outage map. So their outage maps are not showing the actual number of people without power.

Last year in the summer time DTE came on my property destroying the grass and my sprinklers. They did not fix it. I was on and off with the customer service, she called me a few times asking if someone came to investigate the damage. Of course that was just a formal thing. I had pictures of the front and back yard destroyed by them. I told them that they are not allowed to put foot on my property if I am not present.

I have lived with chronic power outside with DTE at same address for 35 years. 12 power outages in 2023 and 2 for January 2024. They blame it on global warming. This is total garbage. Power outages is about the same year over year. 8.8% rate increase for 2024. Governor appoints 3 people at the Michigan Public Service Commission to decide on rate increase everyone must pay. Guess what, DTE paid over $1.3 million in PAC money to over 90% of elected officials and governor accepted $240,000 and my senator Ruth Johnson accepted $16,000. CEO at DTE paid over $11 million annually and other top leaders make over a million $$$ and some $3 million per year. So you think things will get better at DTE...think again.

I have lived in my area for 20 years and in the past 3 years our power outages have spiked so high. It’s to the point where that if we have any kind of wind or mild to severe weather I know we are losing power. Where I live is heavily wooded and for some reason they never do any tree trimming. I recently had a friend move in with me and he said that “in the past two years of living up here we have lost power more times than he ever did living in Dearborn his whole life.” I am beyond sick of this area being the first to lose power and the last to get it restored.

Power went out at 5 pm, yesterday and still without power. Not even a bad storm, company is a joke. Not only do they rip customers off, but power outages happen quite regularly, try taking care of people, instead of lining your pockets at our expense!

January 12th 2024 my power went out at 8pm and it's now 8am the next day and still no power. DTE is A sad company. I always experience this from them. Get rid of them and bring in another company that can get the job done….

Crappy company!!!! Worst company ever. What a turd. Power outages every time It rains. Slow to restore power, don't update the lines or poles. Don't trim trees. Worth the crap. Bad customer service. Charge outrageous.

Well, I just got the bill today and I'm not too happy with them because they had the nerve add a bill that was for my mom's house to the other house which is next door to her old house and unfortunately my mom passed away. We just sold her house not too long ago. Anyway, I just want them void that bill for my mom's house and if they don't I will be calling Channel 7 call for action and they will show up on their doorstep. I know they don't want that to happen because they know that State Attorney General will hear about it.

Marguell assisted me in getting set up with my new home billing and rate choices… She was kind, professional, & knowledgeable in all areas… by the end of my call with Marquell I felt confident and stress free about my services… Thank you DTE for connecting me with one of your Super Stars!

DTE shut off the gas in my area to do work on the gas lines near my house. A DTE workman then came to my house to relight burners in my stove. After he left, I discovered that the pilot was out in my glass enclosed gas fireplace. I called DTE to ask someone to relight it, and was told that I should have been aware that the pilot was out when the workman was there, and that I now needed to pay a fireplace company to come out and relight my fireplace. The cost for that, I've been informed, will be over $200. DTE also dug two pits in my yard, and the irrigation system for my yard is now damaged and will not work. I was informed by a very rude DTE operator that I would need to contact the "city" to verify the damage, whatever that means. This was a very expensive irrigation system put in by Todd's, and I can only imagine what the cost will be.

I have always respected this company. However, of late my opinion has drastically changed. This is due to the constant and exorbitant rate hikes!! They tell you that it’s days billed, some energy hog, or it the time of day. Bottom line, Kilowatt hours are fairly consistent month after month. It’s horrifying what this is doing to families and those on fixed incomes. It’s impossible to budget with the huge increases. No it wasn’t a settlement month, or a big jump in usage! We are just being gouged PERIOD. Forcing customers to submit to their dirty powered smart meters is sickening also. No one can afford more fees to keep analog. Harmful EMF’s are emitted into homes and it is making people sick. The levels are so high! It’s beyond dangerous. You are disgusting and it’s time everyone knows it!

Alr so like why is it that when my power goes out at like 5 pm these goons be taking 15 hours to fix my thing but when my school's power goes out they instantly hop on that ** like I ride Son Heung-min's meat. Like holy why do you suck off my school so much. Let me miss one more day like holy how corny can you be. Watch me violate your entire company real quick. Gerardo Norcia watch out you're on thin ice pal. So overall let me summarize my review. Basically you take too long to fix stuff unless people don’t want it to be fixed. Like why are you fixing my school's power so quickly but when my power goes out it’s like you're a builder's hut in Clash of Clans and you decide to take a week to upgrade an archer tower.

I can't handle one more commercial about how much DTE cares about their customers, the amount they spend trying to make themselves not look like crooks with advertising would be much better spent trimming trees, fixing falling utility poles, updating equipment that hasn't been touched since the 80’s, I have given them thousands and thousands of dollars in my lifetime to be let down over and over again, there is no excuse anymore for the lack of competency.

My power has been interrupted every month so far this year. Up to 4 days to get a tripped transformer (15 minute job) back on line. So this is what the power is like in third world countries. I'll bet that their bosses' power isn't out for 3-5 days at a time.

Going on six days without power. Inexcusable for any human being. Granted thousands were affected by the storm, but when DTE cannot keep their word on a designated time frame when your power will resume, nor recognize through their own system if your power is back on based on their mapping program proves they are not accountable for their actions. Rate increases from 3 to 7 when they know the average American washes dishes, laundry and vacuuming during that time after work. They do this because they don't have any competition. As soon as they do, the consumer will get the power. It's wrong and they know it, but they don't care!

DTE needs to go. Having a publicly traded company in charge of power is bad. No long term solutions but just patchwork to the outage problems. Transformer in my neighborhood buzzes every time it rains but nothing is done to fix this issue in a more sustainable manner.

We the people need to find a way to cut DTE Energy out our lives for good. All we have to do is come together, invest in solar energy instead of stressing over DTE Energy. For many year they have been the problem money wise also along with keeping our power on and our neighborhoods safe for electrical damage

After living all over the world I can easily state that DTE is the worst utility company I have ever had the disclosure of dealing with. We pay twice as much as our neighboring states for power yet we have five times as many power outages. I am now sitting in to my third day of not having any power with children in the house. How am I supposed to live like this? I have no other options for other electric companies. I am just stuck with this pathetic and antiquated company who could not care less about my situation or the situation of hundreds of thousands of residents that are currently without power. DTE really needs to be shut down by the state and taken over as a state-run utility company or as a co-op but not as a for-profit corporation.

Every time the wind sneezes we lose power for 2 days. $300-$500 worth of food in the trash. DTE does not care. They make excuses. How am I suppose to feed my family for the next 2 weeks? I have no food. My wife has a ventilator at home she can NOT use. Third time I've had to throw her insulin away because power was restored hours and hours later. I've had to replace my fridge from power going on and off? Where was DTE? All they do is increase my bill and strangle me even more..for what? So their board of directors gets to go an extra vacation? Why don't we get a choice of utilities? I was under the impression monopolies were illegal. I was under the impression that price gauging was illegal? Please investigate DTE. They are corrupted.

DTE offers the pleasure of multi-day power outages on a bi-monthly basis, usually resulting in hundreds of dollars wasted on spoiled groceries and hotel rooms. Whisper the words "rain" or "wind" and the infrastructure of the electrical grid crumples like a paper bag, leaving you lying in the open like a greasy drunk robbed by a greedy pack of dude-bros in expensive suits. I've lived in hurricane states with more reliable electricity. Over the last two years, I've experienced at least ten power outages that lasted three days or more which is eight more than I experienced in the ten years I lived in hurricane areas. If you move to an area where DTE is your only option, be prepared to pay through the nose for something you'll only ever sporadically get.

I am tired of the excuses for the poor performance of the management staff at DTE. Power outages for over 8 hours is unacceptable. We hear nothing but excuses. Where is the accountability for these folks that over the years can't get it right? Then these same people insult consumers by offering fifteen dollars to consumers when their power has been out for 4-5 days. Make it make sense. Consumers should have options for the utility company they desire to use. I promise you that these utility companies will get it together.

My power was out not just on 8/24 but about a month before that and their response was amazing BOTH TIMES!!! People are quick to speak on the bad, but I WANT THE TEAMS TO KNOW WE ALL APPRECIATE YOUR HARD WORK and EFFORT THAT PUT FORTH EVERYDAY!!! Von E.

I work for MDOT for the state of Michigan and we work faster and harder than DTE. Power has been out of 8 hours and haven't seen a DTE truck yet. No updates. No restoration time. No communication at all. Even manpower in West Virginia is better and more efficient! You have thousands of workers. Get your ** together.

Don’t care about people when lights are out, just leave us in the dark until the following business day if they even get to us by then. But you lose food and they never give credit to anyone who’s power has been out for days. Money hungry company that can care less about who they supply energy to.

DTE is a greedy monopoly that I can't wait to fall. They are pirates constantly increasing our fees and terrorizing people with shut off notices every month. They are the worst bloodsucking merchants in existence. They are pimps and dogs.

Last 6 months in a row it seems like we have lost power. Sometimes it’s rain sometimes it’s sunshine. If I knew about DTE before we bought our house….we wouldn’t have bought it. I would move my whole farm family and business just to get away from this company. Cost our family thousands in lost revenue this year alone. Any advise I could give to someone not living in a brand new subdivision, someone that might want a farm or to run a business…don’t do it under dte power grid. It will stress you out with no end on sight and no way to do anything about it.

No power again, no wind, no rain. This has been happening too often. We were supposed to get a credit for one of our outage but never seen one. Most unreliable company. Wish they didn't have a monopoly on our electric.

DTE are pimps... consistently provides the worst service, misappropriate your HPP payments, shuts power off for 2 days after the storm when you didn't have any power issues and today DTE trucks on my block, and one is blocking my driveway so I cannot get out. I asked him him to move, no apology from him and when I return home, my trash can is knock over so now the trash collector won't pick it up. I am temporary disabled so I can't pick up the trash bin. I'm so frustrated with sub-standard service and costs. Something has to change...

DTE still have very poor customer service. You wait online for hours for a representative. The automated service ask if you would like a call back. When they call you back and you get disconnected they do not call you back again. So therefore you go through the cycle again sitting on the phone for 35 minutes to an hour and then you get a dry rude customer representative. They don’t care about your concerns. DTE need to do better with their customer service.

DTE, tells it's customers that they are paying less, yet your bill goes up every year sometimes you'll have increases multiple times in a year. Services are the worst I have had of any power company and frankly there is noone at DTE that cares. They charge more at "Peak times" in an effort to deture use but this doesn't take into account the disabled or elderly that have limited mobility and or that are stuck at home. They say they increase every year to improve the "grid" and "research " well the grid is crap and never up dated and and research what that your services suck??

I wish I could give a zero! This company is 100% trash….8 power outages this year (so far)…(2) major appliances destroyed and over $1000 in lost groceries, etc.. There either needs to be competition entered into the market or Ann Arbor and other towns need start their own municipal power companies….this ** needs to end!

This complaint is pure trash all around. It’s disgusting that we keep losing power every time a raindrop falls basically. This is beyond unacceptable. Upgrade your equipment because every time I look at my bill I’m getting charged for allegedly equipment upgrades. Yeah, ok. There needs to be a competitor company or all the citizens need to get together and strike and demand better service. Just imagine if we all just boycott this company for a week. You know like how we lose power for a week. Crazy they can disrupt your service in 2.5 seconds for non payment, but can’t restore it with the same speed. How is that possible actually? Something have to give.

36 hrs and NO TRUCK. DTE literally ABANDONED HALF OF GARDEN CITY. They fixed half and have ABANDON the rest with EXCUSES that we need more repairs. NO! The fact is YOUR LAZY BUTTS SCREWED OFF AFTER DOING A CRAP JOB! You spent HOURS only BLOCKS AWAY! But couldn't manage to swing your lazy butts over here? I am literally beyond exhausted of your incompetence.

Power has been out more in the last 5 years than in the last 20 years. Reasons are always not true, Thursday 7-21-23 was no drastic storm, a little rain a day thunder, about 10 minutes. Always says no outages reported and takes hours to get a report. Never any DTE trucks within miles. Many trees trimmed in last 4? 5? Years

I received a shutoff notice for $0.00! When I asked the customer representative on the phone why this was happening, she responded “If you keep your bill under $100 you will not receive a shutoff notice.“ MIND YOU I’M TELLING HER THE SHUTOFF IS FOR $0.00!! My new bill is 5 days late (totally forgot) and y’all threatening me about $0. Someone needs to come out with a new gas company because DTE definitely takes advantage of people.

The worst thing is that you can’t talk to a customer service agent any more. Prices are going sky high. Every time it rains power goes out and they leave us 2-3 days without power because they are the only energy company and they can do whatever they want.

DTE has been the worst experience. Faulty grid & dated power lines for a company that charges their customers so much. There has been no improvement in service over the years and their product/service does not equate with the price. Definitely seems like a cash grab for them. And they are slow to respond to outages. I was just in California for business and the power went out due to a rain storm. The power was out for the entire block for no more than 2-3 hours. DTE takes DAYS. Definitely not up to par with other states.

Power has gone out at least 10 times this year with as little as 5 hours and as much as 3 days at a time in the middle of the winter. Kinda sucks when you go grocery shopping and spend $500 and lose all your food. DTE gave us us $35 dollar rebate?? Wtf shady, greedy and out of date company. I have lived all over USA and have never experienced such terrible customer service and lack of communication with the customers. They are sure QUICK to take their money though. Upgrade the grid you greedy money driven selfish company.

I signed up for BudgetWise Billing to try and equalize my payments all year, to avoid having $500 electric payments in the winter. I signed up, my account was on autopay, and I logged in regularly to my account. My account kept showing a negative balance. I had just had a few months of very high bills, and I thought this maybe was normal and I'd get a bill in another cycle or two. My payment amount was supposed to be $223. Finally I grew concerned over not receiving a bill at all and called. Guess what? They just did not bill me at all for five months! I logged in regularly, saw my usage and a negative amount due. DTE's billing completely screwed up showing me inaccurate information. Now I owe over $2000; my "Budgetwise" payment is almost $500, EXACTLY what I was trying to avoid.

We live in Ferndale and so far in 2023, we’ve lost power 6 times. Most recently on a 65 and sunny day. Now showing on the site, and when we call there’s no estimated restoration time. This company sucks. I’d be willing to move anywhere that I’m no longer forced to be a DTE customer. They’re a miserable company.

Twice now we have paid a week early online only to be told it hasn’t gone through, even though there was plenty of money in the account. Notification comes through on the weekend when you can’t talk to anyone, bank never received a request from them to transfer money, so the fault is proven to be with them. We got a shutoff notice for next month from them for lack of payments we made in our end. Unfortunate because they have a monopoly in our area, so we have no choice but to use them. We would dump them in a heartbeat with any other company if we could.

The Time of Day Rates are a joke because they want more money to run their coal plants and don't care about us and the environment. They kept on promising wind and solar, yet they continue to operate on fossil fuels. They do not care about the planet or any customers in general. They just want more money out of everyone's pockets. This comes as power outages and flickering continue to increase in frequency with storms since with these issues even occurring on days without a cloud in the sky.

For having a monopoly on energy on this side of the state and the power goes out regularly. Be ready to lose power. I will be looking for alternative energy since DTE is VERY unreliable. Don’t use DTE.

Updated on 04/14/2023: Street light in front of my home has been out for 2 months. I've called repeatedly to report this. I finally got 3 calls from a worker and 2 from manager promising that the street light would be repaired over the last 2 weeks. It's still out. They can't use storms as an excuse this time. What we need is competition for our business. I would leave DTE in a heartbeat. Shameful!! This is a safety issue too. It's extremely dark even with my lights on. I'm convinced that this light will be out the whole summer. Someone's head needs to roll for such shabby lack of service.

6 days without power. First they said Saturday, then Sunday, then Tuesday. It's 7pm still no power. I bet my bill will be the same or even higher.. That's DTE for you. I'm wondering when will they actually fix it. Bill higher for sure for no service

Whoever runs this company should be fired. Zero ability to solve problems. They have too many customers and equipment to address and fail each time. Going on 6 days with no power and all I get is lie after lie.

Workers sitting in trucks....5 days without power is not acceptable...they knew a storm was coming..they say they called in crews from surrounding areas..but I see nothing done..how are the street lights fixed in town but I'm without power still..DTE is a circus run by clowns who couldn't see the football since the kickoff.

I am going to look at generator as a second option for DTE. Poor power restoration job. Today Sunday February 26th and we do not have power since last Wednesday night. I wish there will another power company available serving Michigan. The DTE’s website is confusing and lying to customers and automatic phone response is disaster. There are senior citizen living in this house in Michigan cold weather on February.

On Wednesday we had an ice rain and today is Saturday. Now I’m out of power for three days (or maybe even longer). I honestly didn’t even think it was a bad one. I actually didn’t lose power until Thursday. When my friend called asking if we lost power on Wednesday night, I was surprised that he asked. I had no idea that little rain would cause millions of people to lose power.

Please turn our power back on. How is Warren side power is on but not on Detroit side? And DTE workers was in the area but our power is still out. Seniors on the block don’t have extra money to get hot food, extra comforters to stay warm or get a hotel room. What are we supposed to do about losing food. Do you really think a $25 credit will make everyone happy?? Are you serious? I just shake my head on how everyone in Michigan is treated when our power goes off. I bet whoever in charge they house is warm and they haven’t lose food from Babies to our single seniors. Shame on you DTE, shame on you.

When will this company realize they need to replace overhead wires with underground. Stop the short sighted thinking. Great Lakes Energy, also an electric power company, has an active program to replace overhead wires. No more tree trimming. No more wind ice outages

DTE like many USA companies have no accountability and blame weather for their poor product. But, I should blame weather for not getting payment to them and see how well they accept that. If you know weather affects your customers, then make your product better. Just another customer unhappy, no big deal.

The only reason this company has not gone out of business is because they (poorly) provide an essential service. Thunderstorm? Power outage. Winds? Power outage. Did someone sneeze near a power line? Power outage. Snowstorm? You bet that's a power outage. And now, with this most recent ice storm, I will apparently be without power until SUNDAY. Me and half a million other people in this state. Like every utility company, they are more concerned with margins and shareholders than investing in improved, sustainable infrastructure, and it shows. I despise this pathetic excuse for a company.

During this past summer my husband was laid off from his job for a few months. In October when he was back to work our DTE bill had accumulated significantly. I called and asked if we could make payment arrangements to help us catch up. The only plan they offered us required a $1200 down payment due within 24 hours. Being that he just got back to work, we didn't have it, so throughout the months of October and November we paid them a total of $1550 just trying to show good faith and that we had every intention of paying our bill down. The last payment was made Nov 23.

Winter storm with high winds 50 mph and ice and snow and only some outages. DTE services like half the state and only had 23k peps without power. I seen them trimming trees all last summer and replacing poles which really paid off for us consumers. Thank you DTE!!!!

Hands down the worst power company in the country!! We've had the same issue with outages for close to two decades. Just keep raises our rates, and not fixing or updating our grid. Power just back on?

I lost 4 days of power & was charged only $7 less on the DTE bill. I have well water so I had to buy water & I lost $70 in spoiled food in addition to all the other unpleasant consequences of lost power & was charged only $7 less on the bill. I'd like the option of another electric company, preferably one that will even remotely compensate me for the extra expenses their inability to provide overpriced power cost me.

My experience is like most people's experience, horrible! This organization is money hungry, just the people that keep raising their rent prices. I hope all of you are judged by God in the end. It's unfair you all sit on thrones collecting higher and higher fees from people. Now I see why there are a lot of homeless people in the world because afford to pay you scum bags because everything is so unreasonably priced.

I sat on the phone listening to their stupid hold music for a good 45min being told that a customer service rep would be with me shortly... Never happened because I hung up after 45min of my life was wasted. This is truly and utterly pathetic for a company as large as DTE.

DTE has to be the worst energy supplier. I'm so sick of getting outages when the wind blows. It's been over 48 hours without power. The updates are absolute garbage. The surrounding neighborhoods have power and not us. Unacceptable.

46 hours and still no power. Their phone lines have been in and out. The time I have been able to reach someone, they refuse to give any sort of update. Instead of just ranting, I’d like to know more specifically where to send them a bill for any food that has been going bad and needs to be replaced. I’m over this. I’ll be looking into what it takes to get solar power instead of sticking with these money grabbing lazy people.

Our power has been out now for over 24 hours with no update to speak of and I know there are thousands of people without power still, but do they all have downed wires laying in their yard?? Doubtful. We have downed power lines that were attached to our house that are now laying across my deck and yard, a pole that is leaning at an approximate 40 degree angle causing even more power lines to be damaged in my yard and surrounding neighbors' yards and draping across my roof and garage now. (And yes, I have reported this by calling as well as going on their website 6 different times now.) It seems it would be hard to stay at least 35 feet away from these downed power lines as suggested, considering I seem to be completely surrounded by them. Kudos to DTE for taking people's safety so seriously! I hope for another rate increase soon, seems as though they are so very deserving of it!!

I've been paying for the DTE appliance repair plan for two or more years. When I finally needed a repair, the service tech came out, and without looking at the washer, decided that it was the drain pump (searched the issue on their iphones). They said they cannot repair it because the repair cost is too high for the age of the washer (about 12 years old). So unless your appliances are relatively new, it's a waste of money to have the repair plan.

They claim to give you money if you complete surveys. They will send you an email with a virtual card saying the card will not expire. You will flag the email to come back to it later. There is no later because they somehow withdraw the email. Don’t ask me how, but it happened multiple times. Whatever firm they hired are experts at fraud. I wouldn’t recommend wasting your time on their surveys. You’ll never get to use the virtual “gift” card for which you provided your time.

I live in Detroit, Michigan 48238. My home is considered a townhouse. I'm currently having issues with flickering lights throughout my house. And DTE is like a permanent fixture in my area. There are crews placing meters outdoors. I had meters located in my basement. A crew came to place meters outside. They did a good job. But crews remain in the area.

I have experienced 3 times in 18 months extended power outages. I have animals that will die without heat lamps. This is ridiculous. My daughter lives 2 blocks from me, she didn't report her outage and "crews are being assigned " I reported at 1248 pm and crews supposedly arrived at 245 pm. I'm disgusted, I pay how much every month to be left without power for days, weeks... Something must be done...

Once again, they cut my electric in the wintertime. They are the worst. Just greedy. There are too many people going thru hard times and they don't give 2 **. The minute I have a chance in investing in solar. We need better choices in Detroit.

I was laying in bed and turned my tv on and I saw that the power was out. Got out the bed. Turned on my bathroom lights. They were off too... I went online to see what areas and within the hour the power was back on!!! Great Job!

I have had a total of three power providers in my life. DTE is by far the worst. Outages are far too often, there's no communication from them ever, and the service is hilariously overpriced. If I could give zero stars, I would, but alas, I don't have that option. I really don't know how they can say with a straight face that suspended power lines and having to fix them constantly as opposed to buried lines (like the rest of civilization) is the better solution.

We have electrical service from both DTE and Duke Energy and DTE is waaaay beyond lame. Too many outages for no reason, absolutely no communication from DTE Energy except when they want to sell you something, and total incompetence at resolving even the simplest of issues. Unbelievable. Even a 1 star rating is beyond generous.

I have not had power In four days and DTE just raised rates mounting to 1.8 Million area to improve power grid which was suppose keep outages to only a day or two. I drive by our mall at 11:00 am to see a dozen repair units in parking lot and guys just hanging out there. I come back that way 2 1/2 hours later they are still sitting there. It’s Poorly managed company.

These people had me sign up for their home improvement company but it's a big scam. Now I am out of thousands of dollars. Because I have been paying them since 2019 and now my hot water tank is going out and they telling me I didn't have that plan. This company is ran by scam artist and I will blog them all over the internet and warn people not to buy this service.

This is a terrible thing. 154.00 should never be the reason to shut off heat and force someone to try to survive Sub zero temps. In fact it would benefit DTE to wait *at least* two or three months past due (if not longer) because many programs will help pay multiple months of utility bills, but only one time. I lost work due to Covid, am still trying to get new job, and unemployment still hasn't sent benefits for claims filed in May 2020. The point being that it's not like I am partying and am avoiding my bills. Rather, it is more like wishing I could afford basics like tp and toothpaste let alone utilities! When my situation improves, I will replace my fuel with propane or with wood so I never have to support a company like DTE again.

This company has extremely unreliable service in the Ann Arbor SW region. We have had on average 2-3 unplanned power outages per year, each lasting several hours. Even planned outages they do not give notice. I’ve had to invest in a power generator and transfer panel in order to keep from freezing in the winter and keep good from spoiling. When you try to speak with a customer service representative they disconnect before even answering the phone! Baghdad, Iraq would be embarrassed to have this level of service.

I was told smart meter will have to be read by them sending someone out and I would have "Service charge" every month for opting out of smart meter...Even though it is still a smart meter. (Smart meters suppose to be at least 40 feet from human and animals) but they won't. I get charged for ESTIMATED use, and still got service charge. I bought newspaper and did picture and video proving the ESTIMATED charges were wrong as they charged for June 12 to July 13 608 kilowatts, when I never flipped the breaker until August 1st! My meter read 18426 for a couple months and I put down 50.00$ to cover each month in order to not hassle with payments of "service charge" and had it covered.

DTE definitely exploiting customers during COVID-19 to maximize their profit. I have been paying between $100-135 for the last two years. All of the sudden, my bill for last May went $158 then In June was $180. Then, in July it Jumped to $235. I called to understand the reason, after waiting on hold for 25 minutes, customer service representative pretended that she can’t hear me when I can hear her fine. In fact the line was very clear. Evidently, that is how DTE ignores customer complaints as DTE can’t justify the reasons.

DTE is a greedy company, one winter I asked that they shut off my gas and I survived in one room in my house with a portable heater. Hoping my bill would go down. But it didn't, it actual skyrocketed. I was going on disability and could not afford much. They didn't care. I think energy companies should be non-profit, they should serve the public. I wish the government would take over.

Valerie nice after all this time to contact. Tried calling back just busy all the time. Still trying g to get bill taken care of. Now I can't even see what bill is in history. I have been trying to take care of this since beginning of March. TIred of beING hung up on or told supervisor will contact you. Never happens.

I had my Ami meters installed back in 2013 or so, and had my reading to billing delayed all of the time. When we had the old dial meters, the meter reader physically read the meter. The billing department had to actually crunch numbers to give the right, and accurate amount on your bill. More people had jobs back then also. The readings that were taken by the employee was really good, and was also smart. Also the billing department posted the next day the amount was due on the automated system, so this way you can find out what the bill was ahead of time.

DTE is a horrible company. They a let anybody call over the phone and use your information your personal information at that. I called them a million times to makes complaints even filled out a fraudulent package and the lady talk to me so disrespectful over the. I never want DTE ever again in my name. I had a very bad experience with them not let someone put DTE in my name without my permission and now I owe 1,00. Like wtf. Why they need to ask people for passwords even proof of documents so this happens to no one else?

3 years ago I moved from a apartment to my home. I transferred my electric service to my home. I paid my bill from the apartment. A few months after I was in my home, I got a notice saying that I still owed from the apartment. Even though I had a confirmation number for the payment. This bill that was already paid was put on my new bill for my home. I paid it so it would not go against my credit. I have contacted DTE several times about this. I’m still waiting for a refund of a payment I made twice.

Similar to other peoples' interactions, I too have been screwed over by DTE's "security deposit". I have been a customer with them for years, have multiple accounts, and have always made my payments on time. I recently changed my auto-pay account and unbeknownst to me, it doesn't change it for all of the accounts so DTE was taking payments out of a bank account that I don't use anymore and thus payments were being returned. I kept getting calls from them in October so after speaking with someone, he informed me that my account balance was 0$ and did not mention a single thing about returned payments. Same thing showed online.

Was having Over $500 a month electric bills, I didn't know how or why it climbed so high. It didn't take long to fall behind... Spoke with a lot of people about my situation. Started off with a twenty one day extension, I called on the nineteenth day to let them know I had some emergency expenses (car broke down) wouldn't be able to pay till fifteen day's past the twenty one day's. Was told to call back five day's after the twenty one day period was up and I can get another ten day extension witch will put me at the fifteen day mark.

I never received any shut off notices. No phone, calls, no letters in the mail stating shut off was imminent, was forced to pay no less than full balance on account. No payment plans were “available” which is BS. They’re better off saying “thank you for calling Detroit Trifling Extortionists. How may we screw you?” When they answer the phone. Scum.

Apparently, according to a phone call, no accurate readings have been done on my house for the past two years. AT LEAST. I've only been living here for 7 months. DTE clearly has no idea how much energy I used versus the previous owner, and doesn't care. I now have a bill for $1,280 whereas all previous bills were never over $160, which makes it impossible to plan my household finances. They have a monopoly in my area, making it literally impossible to purchase anywhere else.

Cant afford this. At least I can tell my kids I bought them more electricity for Christmas, because thats all I can get them. I work way too hard for the outcome. I guess the new American dream is section 8 and welfare.

We are being harassed by DTE for false and fraudulent charges. Over 3 months after our gas account was closed and paid in full, we had an unauthorized charge to our bank of nearly $8,000. Yes, $8,000!! We immediately reported this as fraud and told DTE of the huge mistake they had made. Over a year later, we are now being contacted again for payment, and they have sent us to collections for their false and fraudulent charges. We will be reporting DTE to MPSC and seeking legal action against them if necessary.

I had my power shut off Sept. 10th 2019. My account has been paid in full all year. I have no outstanding balance at all. I had 1 bill for $310 due August 15th 2019. I was out of the country for work for 3 1/2 weeks. I tried to pay the bill before I left and once a week while I was gone through DTE's website. Every time the site said "Payment could not be processed at this time, please try again later or call us." I was in a very different time zone working 100hrs a week so calling wasn't a good option. I figured I'd deal with it when I got back, but they shut my power off with no notice before I returned. They never tried to call me or email me, they never left a notice on my door. DTE sent 2 paper notices out through the mail in plain white paper envelopes, that was the extent of them trying to contact me before they shut off my power.

Serious. This company is using smart meters to fleece their customers. They can dial up cost during high use, dial it down during low use, and fleece people. The first month after I opt-out of smart meter my bill dropped 35%. Coincidence? Hardly, I have 3 years of comparative data to prove this. Do your self a favor, opt-out of the smart meter. Less radiation for your family, better sleep, and best of all, lower bills! Don't let DTE take you for a ride.

After what I've been through this past week with DTE, I wholeheartedly agree that DTE Energy sucks! From DTE not taking me seriously; losing reports; closing out reports; misinformation; miscommunication; the right hand not knowing what the left hand is doing; creating chaos; condescending supervisors/techs; being told they cannot help me because I filed a MPSC complaint; having to repeat the same thing over and over again; having to call every day and sometimes twice a day; etc. Terrible, just terrible. They should be thanking me for identifying the high voltage problem before it caused serious harm!

I spent 25+ years in North Carolina with Duke Energy and Carolina Power & Light/Progress. I lived for several years in Massachusetts using Mass Electric. I've been in Michigan now for 17+ years with DTE, and they are the most unreliable I've experienced. I've been through hurricanes and severe heat waves down South where the power didn't go out or was back on ASAP. I've been in New England ice and blizzards in Massachusetts where the power maybe when out once.

I recently had some issues with pay due to my husband being active in the military. I was notified by DTE that I would get a shut off notice if I didn’t pay my past due balance PLUS a $340 security deposit!! What?!? Then I find out the reason is because my payment was returned. Even though I set the payment up to hit on my payday, they apparently try to take it at midnight! Keep in mind, direct deposits usually don’t hit until 8am. I’m sure they know this, so of course they get a returned NSF payment, then go ahead and lump a Sec Dep on top of it.

I have been a DTE Energy customer since it was called Detroit Edison and I have never been more disappointed in a company. It is truly the poster child for why we NEED competition! If we had competition in this arena, DTE would have been out of business a long time ago and replaced with a cheaper and more efficiently run electric company! When I recently inherited a house I called DTE to transfer service into my name, set up auto-pay, and request that paper bills be sent to my mailing address.

I heat my house with a wood boiler that has a fan powered by electricity. Which sends heat to my water boiler which is powered by electricity and my house heater sends the heat through the house powered by an electric fan. Also my thermostat is powered by electricity. So why will DTE only accept the Michigan home heating energy draft if you are a gas customer? I have no gas in my home. Only electric!!

In 2017 my father's house was foreclosed on so we emptied it out and the DTE was shut off a few times in the process. Well the last time it was shut of near the end of 2017 we were completely out of the house and my father began making payments on the DTE bill in my name. Someone turned the power and gas back on November 2017. I recently saw it on my credit report. It was a bill for 2100 and it took DTE a year to turn off the utilities in my name after it was previously shut off.

This morning my power was disconnected due to non-payment over two months. I was using auto-pay, which for some reason stopped charging my account over the last couple months and I didn't notice. My late payments were only for $237. I called DTE to have my service restored, and they want to charge me $240 as a deposit, which I receive back after paying on time for 12 months, and a $40 restoration fee. This is unbelievable. I have no other alternatives for energy companies, and now they are extorting me for $240. DTE has a monopoly on the industry and now they are taking full advantage of their position, most likely to pay for more commercials to promote their product even though we have no other choice but to use their service. The government needs to take over our energy services. This is absolutely ridiculous.

NOT ONLY DO I NOT recommend this but I’m very angry with this plan. I called to have this plan added only to find out when my refrigerator died they canceled my plan without ANY notice! They do NOT cover the whole machine that is broken they give you 400 towards a new one. Now I’m out 1500 instead of 1100 because they “thought” I didn’t need my plan. Why else would I sign up and pay for it? They get you coming and going LOOK ELSEWHERE! I do not recommend them at all! Add this up: 37.95 x 72= 2,732.00 (6 years is the typical life span of a fridge) or however many years your appliances last then they only give you 400 toward it. You're better off without the plan your putting in 10x more money than your getting out. SCAM!

I had to have a new FURNACE, the excuse was an act of God. Received nothing from this. The hot water tank was moved when the FURNANCE was put in and the hot water tank went out, I called DTE Protection plan and they wanted to charge me more than the the company that put the FURNANCE in to put a hot water tank in. Nothing but a ripoff.

I moved to a new small place. My bills were so high. I complained many times. The employee on the phone are doing their best to kill your time and any effort to reach a real sol. My son called LARA, they changed the way they talk to me. Now they become more respectful, but they didn't solve the problem. The only tech who really came to check the gas meter came on 03/29/19 and he found that I was charged for my Neighbor meter and not for my actual meter and he said I suppose to receive a credit as my Neighbors usage is too high. Ironically Sunday the 31 of March 19 I received email from DTE with a new charge of 150$$. I called today 04/03/19 to complain, again the lady on the phone is experienced of how to play with the words and really kill the time. I think I have no choice except to call LARA again, and I hope they can help me to have credit for all this wrong billing.

There are two people who have ripped me off. Marvin ** and Mike **. I enrolled in the home protection coverage and approximately 6 months later ran into a problem with my boiler. I called the home protection department and was told that they would send a technician out to my house. The man showed up and said "sorry, I don't work on boilers" so called home protection back and they sent out another technician and I explained that I needed someone who is experienced with boilers. The next technician that showed up said, "I am not experienced with boilers but this appears to be a propane issue. You need to call your propane company and have them come out."

Rec'd a bill in Jan for 2 months, realized that we had not rec'd a Dec bill so I immediately called on 1/18/19. Spoke to Amber who stated that it seems they didn't send a December bill. Sent a check on 1/18 for $149.80 to cover Dec and Jan. On 2/25/19 spoke to Chanteel and supv, Jasmine as no bill since 1/18/19. Was on the phone >45 mins with no help and now on March 4 there still is no bill for February. Chanteel said the meter was last read on 2/11/19 and that I should speak to the postal service. I did this and there have been no known problems and this bill is the only mail that we have not received. I don't know how to resolve this and get back to receiving the electric bill timely.

I recently checked my credit report to find a collection account from Convergent for a 2 year old DTE bill. Neither company can provide backup documentation that I owe this and Experian is no help! This dates back to when DTE changed to a new billing system. I paid on the budget plan and know I did not use $400 of gas in one month. Beware! Experian allows this on your credit report even though they have no backup documentation! So unfair to the consumer! DTE needs to make this right!

I thought something was fishy when for the second time in recent years I was getting a new meter installed on my house. This past January I was billed for an adjusted full 2018. DTE wanted $3,113 from me. I could choose a payment plan but that's still $240 a month is added to my bill. Don't trust your bills. Go online and look at every detail.

If there was only some competition we would not be treated so horribly by this company! I set up a payment to be paid on a certain day. They charged it the day before and then turned my service off for non payment. Then wanted to charge me $400 escrow fee. I had no choice because I have kids at home and it's, you know, WINTER. I hate dealing with DTE and only wish there was an alternative. That would wipe out all the smugness and stop them from grabbing you by the coin purse.

Had DTE come out because my 6 year old daughter and I smelled gas and were getting sick. When I asked the gentleman is it possible that your meter only detects a certain percentage of gas leak? That it doesn't mean that there isn't any at all? He never gave me an answer just a look. He did try so hard to find it and that alone gave me my answer. I know with the flies and months on my windows as well as fog that was a sign. Not to mention weight loss, headaches, rapid heartbeats and dizziness. As time went on cashiers were telling me they smell gas on my money. All I want is my life back and others to believe. Go with what your body tells you. We are made perfect! Thank you.

I have been paying my energy bill for several months since I moved into a new house. Apparently, that money was routed to my former address/account. DTE had been happily accepting this money. Recently I was getting phone calls threatening to disconnect my service because I hadn't been paying my bill. When I called to correct this and ask why DTE was taking money against an account in good standing, I was told that it was my responsibility to make sure my bills were going to the right location. I completely agree, however; When I kept asking why DTE was taking my money against an account in good standing for months and not contacting me, I was accosted by two customer service reps. I don't think they could have been ruder to a customer. This is another reason why DTE is often used as a case study for poor customer service.

Shut off for $163.90 and told to restart service I would have to pay entire amount which was $382.90 plus reconnect fee plus $400. deposit. That was the first person I spoke. No negotiations. That was on Friday, which meant if I didn’t pay I would go the whole weekend without service. The $163. was due on the 9th, they disconnected my service on the 11th. I asked to speak with supervisor. The 2nd person listened to my explanation. I simply forgot the date and ask them to check my payment history and they would see there were no problems in my pay history so if they would reconsider the deposit because I have custody of my 4 grandkids and it would be a stress maker to try to pay a total of $800 plus. I ask if the $400 could be waived because of my payment history and was told NO.

OMG, over the years they keep getting worse. Lack of internal communication, a terrible website that is often not functioning, and unclear external communication. Today, 30-Nov-2018, I was disconnected twice. I spent 45 minutes on the last call (well over half of that was on hold and getting shuffled around) and ended up speaking with SEVEN! different people trying to make a payment. After connecting with a supervisor, A.H., he went to transfer me to person No. 8 to take my payment info (for the 4th time today), and I got pushed to an unidentified voicemail box! This is the worst experience I've had, but I've had several one- or two-star experiences. I've never had any interaction with DTE that wasn't painful.

My bill is set to autopay. I received my latest bill Nov 7th for 84$ and then a week later a bill for 394$. They say it's from usage dated back to July that wasn't billed and won't do anything about it or even tell me why or how. They monopolized the industry, so easily get away with this kind of scam. They need to be investigated and regulated. Unbelievable.

I was charged twice upon relocation, I spent 2 hours on the phone trying to resolve this, only to be told that it would take 48 more hours. I ACTUALLY HAD TO PAY THE BILL TWICE, and I still cannot get justice. The company sends emails from a no reply account, this doesn’t let the customer communicate with them. This is a awful way to do business, we all need the service, the company knows this and simply does not have any customer services. The worse company!!!

Our bill went up almost 200 bucks a month!!! We are in a world of hurt. It’s unaffordable. They say it’s based on actual readings and refuse to come out and physically read the meters. These new meters are read remotely! No one has ever come here though they claim they been read. There is no way we have used this much energy! They are a horrible company in that they are gouging their customers. They used to be really great. This monopoly is no longer trustworthy.

I contracted for new service for my home and when the first bill came I decided to pay it online. The bill was $113.95. DTE debited my account $11,395.00! This was three weeks ago and I still don't have the refund! I called them and asked them to put the money back into my account. They said that they could not do that and would have to send me a check. This happened on September 24th - it is October 12th and I still have not received a check. I have been on the phone every single day trying to get this taken care of. The first person who answers the phone is so shocked! Then, I get passed to another person who gives me some ** story of why I don't have the check. I called yesterday and they said I would get the check "some time" next week. I asked if I could pick the check up and got "NO".

This company does not charge you by how much energy you actually use. They charge by estimations especially when there is a heat wave. They know that people will be using the air conditioners more often so they raise the true amount of your bill because they know you can't prove that you did not use the amount of energy that they claimed you did and they love to use the lie that it was a hot month or few weeks so the amount of your energy usage went up which is a total lie. I monitored my usage when it is extra hot and not I even suffer through the hot days just not to have a high energy bill but I get them any way even when I am not using the air conditioner at all. They get away with cheating people on these guesstimation bills because they have the lies on their side. I will be looking for another company that don't pull these stunts like DTE Energy.

Just a terrible terrible terrible company... I received notice from them today warning me of a shut off and that I owe not only for this month, but the previous one as well... WHICH I PAID JUST OVER A WEEK AGO!!! I am so sick of them. They double charge you for electricity (check your bills!), shut off your electricity when it's a heatwave, and can't be bothered during the weekend. Even BANKS offer better customer support than these jokers. Honestly about to switch providers to those guys that go door to door.

One star is way too many. After DTE forced us into an easement (under threats taking our land via eminent domain), we entered into a detailed contract. Once the project was done, at least 75 percent of our contract was broken by DTE. We tried during the project to get them to honor the contract but we were just lead on that they would make it right. We will be suing. Oh, by the way, we have photos, emails, video, and audio.

My family suffered sweltering heat as result of Home Protection Plus® appliance protection support personnel, lack of professional integrity. They did not have to lie and pass me from one phone to another. All they had to do is to call me and say, "We screwed up, Your service is Not going to happen today. We know it is hot, so do not stay home waiting for our service guy. We will provide service next day..." And yes, perhaps some cheap apology and other empty words of sympathy that they offer as regular routine.

Second time in two months my power has gone out with no ETA in sight. Last time it took 4 DAYS to come back on. This time it was apparently a little rain that caused the outage. If DTE wasn't a monopoly they'd have to get their thumbs out of their butts or lose my business to another, better company. I only wish I could give them 0 stars instead of 1.

So far (July 24), 3 times since June, with NO adverse weather or temperatures, our 30-home subdivision has suddenly lost power in the middle of the day. There were no "warnings" like flickering lights, at which we RUN to fill our bathtub - so we can flush toilets (we're on a well) and pots so we can wash ourselves and dishes. The recorded DTE message invariably says "cause unknown," and "it will be restored" in some 2 to 4 hours. Just before that time comes around, the estimate is extended by another many hours. This cycle happens at least 3 times before the power eventually comes back on.

My husband and I have a new build up north and we had the gas line discontinued last Fall and it took over 3 months this summer to get them to finally re-hook up the line. Customer service is TERRIBLE. Something needs to be done.

When my inside air temp climbed to 83F, I paid $80 for a service inspection of my 2 year old high efficiency air conditioning (and heating) unit. Found out the problem was not the unit but an air conditioning service interrupter installed by DTE at the request of the previous owner. Called DTE via its purposeful, electronic gauntlet on 10 JUL to have it removed. Not given the option of a service window, was told that DTE would remove it on 11 JUL 2018 and that I would have to be home so that air conditioning could be wired back into main electric box. At 3:30 PM, with an appointment for 5:30 PM, called DTE to find out where service crew was. After 45 MINUTES of mostly a series of holds, was told they would be out there and THAT I DID NOT HAVE TO BE HOME. Upon returning home, found nothing had been done.

DTE Energy is a monopoly and we are being exploited by this company with their increasingly high bills. Looking over the bill they have so many add ons. It is incredible. Why doesn't our Attorney General do something about this? The "distribution" charge on the bill is more than the "supply charge" of which there are two: "capacity charge" and "non capacity charge" whatever that means. Pretty soon no one will be able to afford to turn on a light bulb. And if you are a senior citizen on a fixed income, you are really in trouble. ATTORNEY GENERAL, DO SOMETHING ABOUT THIS MONOPOLY! I THOUGHT MONOPOLIES WERE ILLEGAL!

DTE compares (gas) energy usage each month for individual homes to other "similar" homes and deems the 20% of homes whose gas usage is the least as "efficient". I called the 866 796 0512 help number to get more information about the methodology used as my home was shown to be using some 48% more gas than similar homes. When I questioned the approach used for the unoccupied homes in my area, I was informed that the homes that are unoccupied during the winter are not excluded from the calculations. In my condominium complex, some 75% of the units are unoccupied for some part of the winter, some for five full months. Of course this makes the reporting totally misleading, and identifies those homes that are unoccupied as being efficient, and those that are occupied during the winter as being inefficient.

I have spend in excess of 24 hours altogether on the phone with DTE customer care department dealing with mistakes they have made with billing. I pay my bills early every month and always have. I have moved now for the third time in five years and every time I have moved, there is somehow the discovery that they have been putting the payments I have been making on my current addresses onto the address that was previous. How that even happened... Three times now... I don't even know. And how it is I went 24 months, 12 months, and now 4 months into a new place paying bills and they have never noticed that the bills were going onto the wrong account, I do not know either. I am typing this while I am on hold, yet again, with DTE because my online account is now showing that I have a $509 past due amount on my old address and a new bill for my new address of $183.

We have attempted to update our automatic payment (credit card expiration date) and found that the DTE website would not allow us to do so. When we contacted the customer service department we were shuffled to several other departments only to be told that we had to contact someone else. Each new contact referral required that we wait for an extended period during which we were forced to listen to many many many obnoxious advertisements. DTE has a monopoly and, in our minds, abuse their customers.

We have never, ever had an issue with DTE, surprisingly, I have never heard a bad word about this company. DTE, is a good community partner, always working to improve the lives of its customers.

This company is the absolute worst. They have let people freeze to death in the past, and they will shut off your services no matter your financial stance. I understand the need to pay your bills, but if nothing in the home changes, yet each month your bill goes up $50, $100, even $150, they have no remorse and can only give you excuses, and you must pay what they tell you, no matter how many lights you turn off or how many degrees you go down. If your normal bill is $120 and this month it's $355, but nothing changed in your home, that's it, pay up or live in the dark. Terrible. If there were just one other electric company to give them a run for their money, they would lower their ridiculous price hikes for fear of losing business.

Their customer service is fantastic, and DTE has a plan to help people who can’t afford their bills so they don’t get their services shut off; i.e. people aren’t going without heat in the middle of winter. Their app is so easy to use, and payments I make online are usually withdrawn the same or next day. DTE is the easiest company to work with that I pay bills to each month, and I’m shocked by these reviews. I’d hate to move somewhere where I’d have to use anyone else.

After perusing the reviews here and elsewhere, I have to say the only relief I feel is that DTE’s response (or lack thereof) to my issue is not personal. They screw everyone. Won’t go into all the details but… My mom passed two years ago and had a credit of 200+ on her bill. Since I was the “legal” executor of her estate, I forwarded (per DTE’s request) the documentation required to have my mom's balance transferred to my own account. I figured this should be no problem since DTE is not losing a dime. Wrong!

I have been having so many problems with DTE. Bills changed and charges escalated. I have made numerous attempts to resolve the issue and now it's going on 4 months. Did some research. I will be contacting the Michigan Public Service Commission (MPSC) staff for help and possibly filing a formal complaint process.

DTE billing has to have the worst billing department I have ever encountered. They make the cable company look like rainbows and unicorns. My bill has been incorrect since June 2017. Suddenly I started receiving bills around $200/mo. I have a 900 sq/ft apartment. My bills up until then, the previous 5 years I have lived at this residence, had been anywhere from $75-90. When I called to question the bills - of course no one could tell me why. I gave up after months of trying and just kept paying the balances. I didn't want to risk shut off, since DTE couldn't figure their stuff out...

I have been calling regarding increasing charges and inaccurate readings for three months now. I am part of an income group that struggles check to check already. Now, on top of that I have to be robbed & feel very much violated by a company I am forced to use for my utility services. It's one thing to pay what I owe for services used but it's quite a different beasts to have to pay for something you know you don't owe and you have nowhere else to go. Where's the help for people like me from companies like this? Where's the protection for consumers?? What is going on in this world that this is allowed? How much money do they need to take from the little guy to feel big.?! You Big!!! You win!!! Now may I please just start paying what I owe from now on? I would appreciate that... Thank you.

DTE has sent my account to collections. I am not going into specifics as to how it got there, needless to say it was not completely accurate. After 6 years in collections, they wrote it off, so it should have soon been deleted from my credit history. However just before it was deleted from my credit history, they sold it to a new collection service, which in turn started the 7 year on credit history process over. And somehow, they tracked down a home phone number of my father, where I just happen to be staying temporarily, a number I have never given to anyone, ever. And called me wanting me to verify who I am with address and last 4 of social. Never have I ever dealt with a company like this. I feel as though I am being watched.

I don't even know what to say - worst billing system in the world. They just sent me a new bill for the month of October - services that were previously billed and paid. Where's the consumer protection agency? The public shouldn't have to deal with this level of incompetence.

Let me speak some dirty word first: "** DTE Energy billing apartment and DTE energy customer service". My case is straightforward: DTE energy put my neighbor's address billing ON me. I called the customer service (CS) and they agreed to remove the erroneous. After 1 month, nothing has been changed. I called again, the CS said it would take three months to remove that erroneous. After another 2 months, DTE billing department sent my case to a third party debt collection company meaning they still thought I should pay the error bill. I responded immediately to the third party company and DTE energy. This time they asked me to provide my lease agreement to ensure I am living in the right address, which they never asked in the first two calls. I did and asked DTE energy confirmation of the resolution of my case, but I never got.

DTE switched my account to ebilling without my knowledge or consent. When they sent a bill to my email it promptly went to my junk mail without my awareness. I then missed that month's bill payment. When I found the ebill I promptly called DTE to end the ebilling service, and reinstate my paper billing, which they said they would do. I made sure to ask if I would receive the next bill in time for on time payment. They said yes. This was on December 3rd. By December 14th still no bill. I called them again and they said they had stopped my ebill but hadn't sent out a paper bill. When I asked why they said they didn't know and weren't sure why the last representative hadn't done what she said. Truly pathetic.

Every single time they are in our area for anything they use our driveway as a staging area, we have asked them to park somewhere else, not in our drive and they have promised to do that. Every time they leave ruts, they leave a mess, they drive in the field and leave huge muddy ruts, they have run over small trees we have planted in the field, they have come within inches of backing their trucks into our horse fence. Now they have a company tree trimming in the area.

Back in July I applied to start new electric service at my new residence. This simple request turned into a nightmare. While speaking to the representative I specifically asked if someone would call ahead of time since I work about 15 minutes away from home. She reassured me that someone would call me 30 minutes before their arrival.

Starting a new service on two different properties: The first time around, the representative put the wrong phone number on the correct address. We had to call twice to get this fixed. Since I did not receive a bill in the mail yet for one of the properties, I did not have a new account number for the rep to look up. After over twenty "frustrating" minutes later, the rep still could not pull up any account on one of the new accounts using the correct address of the service, saying "It doesn't exist..." even though we received a bill from DTE for that particular address! The rep would constantly talk over me, not listen, ramble about nothing - and finally hung up on me. The rep was unable to look up a new account number by the address. She went in circles with me. She had a very "huffy", "annoyed", "don't want to bother doing this" attitude with me. It was unbelievably frustrating. Wasn't even worth the aggravation.

In 2014; Attorney General Bill Schuette went after AmeriGas and Ferrellgas. The settlements are made public http://www.michigan.gov/ag/0,4534,7-164-17337---,00.html. I too have been dealing with DTE since April 2017 with the "billing change". Every month I speak to the supervisor... even the supervisor's supervisor with a promise they have corrected the problem. Assigned 3 different account numbers for one resident. If we all file written complaints; it will cause an investigation. You should be able to cut and paste to their complaint form. Good luck... I have a lot to copy to them also.

For the amount of people DTE covers in the southeast area of Michigan, they do an extremely poor job of customer service and power service as well. We so much have a small thunderstorm and we will be without power for a full day. When calling to report an outage there have been times when we've had to call several times due to the fact that the people on the other end simply did not finish the service report.

DTE shut off my power today because I had a lock on my meter. I called them at the # they left, was hold and unable to get anyone till right when their office was closing. My power is still not on, it will not come on till they put in their "dumb" meter. It is not worth it to fight. We tried. Big business will always win. I won't have power till they install their radio active meter, who knows when. I thought monopolies were unconstitutional, apparently not in MI.

My electric service had this old rusty lock that had probably been there for years. They show up one morning a whole crew of people and stick a note on my door and cut my service, they say it's because of a lock on my service box. I told them "can you wait 5 mins." I grab my bolt cutters from the garage and remove the lock, they told me they cannot wait that a picture of the lock was taken and they will cut the service even if I remove the lock that I shouldn't worry they will be back same day with a smart meter and restore the service.

I don't see it fair for the people who choose to live in Michigan to only have DTE as their only choice. Since they have forced me to switch over to the new system/meter last year my bills are outrageous! We work all day long 6 days a week and are gone more than home. We have not run our air at all this year trying to save money cause last year we paid them over 2400 bucks and what do you know as much or higher than last year.

DTE is the only energy company in my area, so unfortunately, I have to deal with them. I have NEVER in my life dealt with a company that’s so unforgiving, and uncaring when it comes to billing. I get it, I need to pay my bill on time, but I’m human, and I’m juggling 30 other monthly payments. I have to figure out which check can cover which. I get NOTHING from them in the mail, yet they have my correct address on file and say they send letters all the time. I have never gotten a shut of notice, payment reminder, etc. I get ONE email telling me my bill amount and when it’s due. We were on a “budget” program, which also prevent shut off in case of late payment, missed payment, etc. The rules of the program changed suddenly without notice, and without my knowledge, we were removed from the program. I wake up, power is off. I assume the power went out. Nope, neighbors outside with Electric tools going.

We are made to use DTE as our electric provider because in Michigan they are a monopoly and do everything in their power to make sure that no one else is allowed to give consumers a choice. If I could give than less than one star I would. We have not received an electric bill for months. We were made to put a supposedly "smart meter" on our home and since then we have received no bills. Have spent hours and hours and so many phone calls and we get a different song and dance each time. They actually told us once you are not getting a bill since we cannot remotely get a reading. Well of course you can't idiots because we have a non transmitting smart meter and your meter reader is still coming out each month and you charged us $67 fee for putting a non transmitting meter on and a $10 monthly reading fee IF WE EVER GET A BILL.

I'm writing this review to warn anyone that may be in the same situation as I was yesterday. Just to clarify the issue I had was cleared up after talking to several different (rude) employees and being on the phone for a total of 3 hours. Yesterday at 9 am my power was shut off. I received an email a couple days ago stating my bill was due yesterday (no indication that it would be shut off ) so I of course called to see what I could do.

In April 2017 DTE updated their billing system and we were told they were reassigning us to a new account number. Our first bill was for only $4.00 (May) and the next was for $11.60 (June). There wasn't a bill for July at all. I called to find out what was going on and was told "Well I don't know - call back Friday and maybe it will be fixed". I waited until Monday to call back and first was told that we were a new customer and to wait for the first reading. I explained that "no" we were not a new customer - there was pause and then I was asked to take a reading and this should clear up the problem. The next bill came and was only $11.60, so I called again. I was told that there was approximately 30,000 customers with the same problem and not to worry about the bill. Not worry??? The customer service rep told me they would send someone out to read the meter and check it for problems.

DTE is scheduled to shut my power off on August 14 because I have refused the installation of DTE's smart meter. We have no choice under this monopoly! The meters make me very ill, whether the transmitter is on or off. DTE admits there's no difference in functionality between the analog (clock-dial) meter and the radio-off smart meter, but they still insist on ruining my health, giving me heart palpitations, unremitting insomnia, and vision problems. I will be approximately the 90th person they have shut off for refusing a smart meter! These bullies are spending customer money shutting people off who don't need to be shut off!

Every single time I have called DTE, they have been extremely rude to me. They cannot answer questions politely or thoroughly. In addition to that, they charge absurd amounts and cannot logically back up WHY the bills are so high. 1/5 stars.

I had gas service with DTE Energy in 2014. When I moved out I paid my final bill ($214) and closed my account. DTE reported to the credit bureaus that this account was closed and paid, with a $0 balance. Since then, I have had collection agencies add to my credit report that I owe $214 with DTE Energy as the original creditor. I have sent each collection agency proof that it was reported as closed and paid with a $0 balance, and they remove it from my credit report. The next time I look, it's on my credit report again, with a different collection agency. Send them proof, they remove it, and we repeat the cycle.

Actually, I came across this website as I was searching (again) for some sort of "correspondence" address for DTE!! And the reason I need that? So I can finally send them copies of their own ridiculous statements/bills/overdue payment notices that they have sent me since they "overhauled & updated their systems and thus, had to assign everyone new account numbers" in April. These notices (the 1st of which was a past due notice but with a due date that we hadn't even reached yet!) have been sent continuously via email, text and USPS and as recent as today.

Rains. The power goes out. Gust of wind. Bye bye power. Thunderstorm yep. Power nope. Little breeze. OMG get the candles. Worst part is my neighbors across the street always have power. "They are on a different grid". Well maybe they should take all that money they scam off of me and my family and fix the stupid grid we are on. Like I mean we have lived in this house for 14 years you would think our grid would be updated by now right. July 11th is today's date and there is a little rain and wind in Dearborn Heights, Michigan and guess what. The power is out again. It seems like DTE needs to hire new people and start some drug testing because I think everyone that works for this crap company are high and can't do their jobs right.

I had asked for a DTE account creation starting 1st April, which they didn't do. Instead they sent a bill from 5th April to 5th May to my housing society and I was made to pay that. Once they got around to do the account creation they again sent a bill starting 1st April to 5th June and 24th May to 5 June. Now if I call them they are not able to explain this whole thing to me. Extremely messy people. Tired of calling them again and again to get an answer.

Power has been acting like a brown out... Only 1 plug will work in the WHOLE HOUSE is working. It's been out for 24 hours. They said it would be back on today. Still nothing. No estimate time today when it's going to be on... Whole fridge all food bad now. Kind of sad. I have not seen any DTE trucks nowhere around. Nada.

Called on the 5th to schedule having power cut to a piece of property that I just purchased so we could do a demolition to a building on the property. Was told they would be out on the 19th to complete this, they gave me a order number (which I did misplace) and told me they would call with further information. It is now the 15th and I have heard nothing from them so I called and got a woman who was EXTREMELY RUDE. Gave me major attitude about misplacing my order number and said "well I could look it up if you had the original order number that we gave you" when I asked if she could look up the information by the address. Then came back and told me that it said that I called on the 5th and scheduled new service. I told her that that was 100% not correct and again she got an attitude with me about not having my order number.

I posted a complaint and review of Santanna Energy Service on 5-16-17 regarding what I understood at that time due to misleading information I received from DTE Energy (Detroit, Mich.) in connection with an excessively high natural gas bill. The previous bill, due on 5-25-17 was somewhat in the 'normal' range for service period of 3-8-17 to 4-6-17 and still having the winter temperatures to consider. I didn't realize that there was no bill received from DTE during the month of April, or any having an April 2017 due date. I simply registered the payment due by 5-25-17, and set the bill aside to pay in time to allow the check to arrive in Cincinnati, Ohio before that date.

My power I thought was out on June 1st, I call report outage lady calls back twice "check circuit breaker" done... still no power, said between 6:00 - 6:30 restoration. I call at 7:30 "I'm sorry but you've been reported, found theft and power line was cut at the pole. You'll have to contact our theft department TOMORROW when they open." Who cares 3 kids including a 10 month old! A absolutely wonderful and professional DTE worker came out, asked what was issues, explained, he said he'll take a look if any theft evidence. He cannot restore or reroute wiring, NOT a problem. Please check. Absolutely NO EVIDENCE OF THEFT OR THE STATEMENT OF "I HAVE NO METER" smart reader intact and not one thing wrong with it. I let DTE know the next morning that their "investigators" who came supposedly found evidence of theft were absolutely wrong!!!

DTE are some serious scam artists and should be ashamed of themselves! Customer service is absolutely horrible and you can't get them to understand you after waiting on hold for 30 min. Your bill is never correct and charges appear like crazy.

Got put on the shut off protection plan and called to make sure of the date payment is due. I was told I was taken off the plan for non payment and we under investigation for so many account numbers at this address. We have one account and told the lady exactly when we made the payments and how much they were. I have to now go to the bank and get proof of payments and either mail it or fax it to them.

On February 14, 2017, I canceled my Home Protection Service at which time, Nina the customer representatives tried to offer me a $100 credit to stay, I was given 10 days to decide to stay on or cancel. On February 24, 2017, I called back and cancelled the service with Keith. But I was concerned about what would happen about the bill, so I called back and spoke to Nicole. At this time she told me that this would go into effect and it would show up on my March 15, 2017 bill, but because they bill one month in advance I would have one last payment. When I received my March bill it had the charge on it. So on March 3, 2017 I paid the Home Protection Service and regular bill and I spoke with Carol about the problem with the Home Protection Service problem.

I have two new accounts with DTE, one in perfect standing and one on a newly purchased investment property. My original account did not receive a bill in April as was normal. After 3 phone calls made and being told the bill would be there the next day or two I received a competent call center employee who informed me that a system update they did in April was causing chaos with many, many, bills not generating as usual. I was instructed to just keep an eye on the mail as they had no ETA for sorting it out. I gave them two weeks before I resumed my calls and again was told next day by a few employees before reaching someone competent who again said no ETA was available on their screw ups, keep an eye on the mail.

I have purchased a new house in Detroit. DTE Restore department have a problem communicating with each other. On 04/18/2017, I called to start my service, the rep told me that in order for my gas to be connected I had to pay $300 and that was paid on the same day. She told me that my gas would be connected Monday 04/24. Yet, the team did not showed up to my house after I took the day off to wait on them.

I am experiencing unfair & prejudice treatment that will damage my status. I have found the employees will gave you misleading feedback. They do not treat all customer right, paying or not. They use your phone number & any other information they may found out about you, that has nothing to do with them as me being a customer of DTE ENERGY. That would damage your account including removing your long time history. This is what their employees are doing.

Trying to get an update as I have a powerline down in my yard and have since 7 pm last night. I can't even get into the website as it is down, let alone get an estimated repair time/date. Fireman came to home last night and said they were on their way - NOT. I can't believe that a public utility has a website that goes down constantly.

Power went out on a Wednesday. Was not restored until Monday. When it was restored there were three pipes in the house that burst and all the food was spoiled. I called them a week ago to request a letter be faxed over to my worker so that I could get my food replaced, they say "Sure give me the fax number." I gave them all the information and they said they were going to fax the letter. I call back the next day. They said "Yes we're still going to fax it at the end of this business day." I relayed this information to my worker and she calls me today and said she never received a letter. I call back to DTE and they said they do not send faxes out and that was it this information I was told and I said "But they told me that twice when I call. Why would they say that twice?"

Power out again for extended length of time. This happens many many many... Times per year (and for as many years as I can remember), with DTE offering no responses or rebates for the huge inconvenience. Not to mention the household cost involved with losing power. I'm writing this review because last summer on a sunny blue bird sky day, we had a huge surge that made all kinds of noise. All appliances that were running at the time (TV, dishwasher, laundry dryer, aquarium filters, fan... And on and on) we found burned up after power restored. So I went and replaced all these appliances, and had all the bad ones stacked in the garage for 3 months as I awaited DTE to get back with me on the claim I filled out (which states on claim that they will get back to you in 30 days).

The worst company ever. I'm a single parent of 3. Me and my husband got divorce. DTE don't care. They charge me 400 a month. Too much. I get SSI. I can't even pay for food because these greedy people are too high. I try to talk to them but they won't listen. I'm in a low income plan and still can't pay. Help!!!

Mar 8 high winds but we had power well after the storm. May 9 afternoon cut power to the neighborhood. Guess they thought it wasn't fair we had power when others were out. Either that or the power grid is so poorly designed that in order to restore power to affected areas the dots have to make everyone suffer. A few years back we had a downed LIVE power line. DTE didn't have anyone for TWO DAYS!!!

My service was inappropriately disconnected 2 weeks after DTE received $900 from us. My husband had accidentally paid the wrong amount. No business, not even a credit card, disconnects service in less than 30 days, let alone 2 weeks. And this is WITH A PAYMENT. I received a bill for the remaining $611, and the amount was deducted from my bank account on 2/27/17.

This was my first apartment so it was my first time using DTE. Everything seemed fine for the first year until it was time for me to move and I called in the beginning of Jan. to let them know I need everything turned off on Jan 31. They said okay, sent me a email reminding me of the shut off on the 31th. The 31th comes and no dte so I call they tell me someone already came out but couldn't get in and that they would have to come back.

DTE charged me incorrectly on a bill that should have never been in my name. Told me they took the average unit consumption of the whole apartment building and bill me extra 100 dollars. Speaking to their supervisors/managers- they have no authority to correct anything and just refused to remove this amount from my bill at a new location. It is a shame that DTE is the only service we can use and I have to pay for something that is invalid. This is a very unethical company and the worst customer service I've ever called in history! Very dishonest company and incompetent people. My average consumption for last year same month showed that I paid 150 dollars for gas+electricity even though I live alone, don't cook, don't use heating since mostly I am at work. But this month this year it got even higher to 260 dollars for 28 days duration. These people are fraud and liars and kept transferring my calls to each other and never solved my issue.

I moved into my manufactured home in July of last year. At the time I moved in, the company refused to transfer my gas and electric from my apartment because the previous tenant had an extremely high bill. This should have been recorded already that the previous tenant had been evicted, because the gas and electricity had already been changed back into the landlord's name. Finally they changed it after re-sending the eviction papers over. They tell me there will be a 141.00 dollar deposit, though my bill was not past due, as I moved from a community that offered free gas. I call back after the landlord faxes the info, and they pull a new number from wherever 422.00 deposit before they'll turn it on. I explained that they must honor what the previous person told me, as it is in the account notes.

DTE charged me incorrectly on a bill that should have never been in my name. They corrected this mistake years ago and it reappeared years later when I moved into a new location. Speaking to their supervisors/managers- they have no authority to correct anything and just refused to remove this amount from my bill at a new location. It is a shame that DTE is the only service we can use and I have to pay for something that is invalid. This is a very unethical company and the worst customer service I've ever called in history! Is there a legal case against them? I think it's TIME to start a civil suit... very dishonest company and incompetent people. One of the supervisors called me to tell me this issue was resolved before I turned on my service... he lied!

I've filed complaint after complaint: They always have an excuse for this DTE! We need different choices - "that means: different energy companies! Different commissions: knew energy proposals place on the upcoming ballots!!" DTE billing cycle is horrible, and I have told them! Nevertheless This company is suppose to Bill every 28-30 days. But doesn't.

I am a homeowner and been with DTE Platinum home Protection Plan for 3 years. I pay my bill on time every month. I noticed my Hot Water Tank was dripping water. DTE service came out and said my tank need to be replaced and that my plan do not cover it… meaning I have to pay out of pocket for everything the tank and the install fee. He price a Tank in the thousand from DTE... Smh. When I signed up for plan I was told if they can't fix it then they will give you money toward a new one. Well that's not true... I have no hot water and two little babies and it's cold outside. So I called DTE to complain about situation and employee on the phone was not helpful at all. She just took down my complaint and said it will be about 10days before supervisor call me back... smh. She didn't even try to convince me to buy a different price tank or anything. Smh... I am not a happy customer so I cancelled my plan.

I have been in Detroit about a year. First place I moved into was a total dump & used a tremendous amount of energy due to air leakage. So I moved. 2nd place I moved into DTE stated "Oh not to worry. We'll transfer your account since utilities are already on". So I move in. Since I like to check my own meter daily & adjust my usage I call them to see which meter is mine. They give me a meter number for a smart meter that I couldn't find in my slot. So they send someone out & verify that I have had the wrong meter number on my account where I just moved. And also the previous tenant had a past due balance.

I have been a customer of DTE for years as they are the only electricity company in my area. I've always been a good customer and hit on some difficult times the last few months after an illness/death in my family. I was behind in my payments by one month. I came home from work to no electricity. They printed the words "shutoff" over something else in their e-bill and thought that was sufficient notice. I contacted them with an attorney. They charged me the balance plus $134 to reconnect. Apparently now they get a deposit that they can keep that earns interest. I have spoken to numerous people at DTE regarding the actual laws broken with what they did and they've basically said "oh well". I've now filed a complaint with the attorney general's office. It's not fair that they do this to people.

I lost my job and called DTE to make arrangements. They lowered my bill from $180 to $160 or told me to call the state for assistance. I was not able to get the state's help because I had not receive approval/disapproval for unemployment. DTE shut me off and I didn't even owe 2 bills. They re-instated me after paying $481. We need to have other options/companies that we can choose from. I have always paid my bills with DTE for the past 35 years!

I have been on the LAP program 2x. All my payments were reversed. My bill for DTE has been over 3000 dollars for over 3plus years. I been paying on this. Bill for well over 3 years. Very unfair. Due to me being disabled. Very poor service. Thieves if you ask me.

It seems I'm not the only one, nor the last one who got to pay almost triple the bill charge before new technology with new meters showed up! We rarely get an Electricity bill above a $100 but since they changed their meters to the new one, the bill start to increase in not that frequent manners but stalled to fall on your head soon or later upon the same as actual reading doesn't exist. Frustration as we have limited budget to go for month to month! To get a bill close to $300 is not a joke! DTE sucks to bare responsibility. They have monopoly! So why they should care?

I had DTE protection plan insurance for our appliances, so our refrigerator stopped working. I called DTE and they sent technician to fix. Technician says circuit board problem due to power outage, so insurance does not cover. Technician told me call DTE main number, not DTE protection number, so I called, filed claimed. Somebody called me after six weeks and said, there was no power outage problem in our area weekends when our refrigerator stopped working. So, I called back DTE protection number. Rep flatly told me that they will not cover repair since it was power outage problem related. In short, DTE protection plan and main DTE office, both are not pointing each other, but nobody wants to cover refrigerator fix.