ComEd Reviews & Complaints

Com Ed is the worst company ever met. Ugly waiting time and very nasty customer service calling.. why don’t hire more representatives to talk to instead of waiting for couple of hours..?? I would definitely not recommend this company..

Been trying to talk to someone in customer service for two days now to get information needed for my electrician. Every time I call, I am on hold for hours and get disconnected or it prompts me I have a option to have them call me back without losing my place in line but then it just says that feature is unavailable and hangs up on me. Terrible customer service and will be sending letters to state attorney, filing a complaint with ICC and whoever else I can. I am a paying customer and my time is valuable and Comed couldn’t care less.

Worst possible customer service. It is near impossible to reach the customer service representatives. Setting up our new home online did not work so I had to call. I have been on hold for 2 hours. If you call, be prepared to listen to the same one minute song at least 120 times.

I tried to solve my issue online. But totally incompetent. So then I scheduled a call—the person I talked to was nice but totally incompetent. And now I have been waiting over an hour for one of their “busy” supervisors. Then the supervisor just answered and hung up on me immediately. Worst customer service of any company I have ever dealt with, and I am 75 years old and have dealt with a lot of companies!! By the way, my problem seems similar to others posted here--misapplied payments. One of the online responses to me indicated that my last payment that ComEd posted was from Wells Fargo--I do not know nor have I ever banked with Wells Fargo.

My dad is elderly and power was disconnected. I was on hold for over 2 hours and no one ever got on the line! The first representative stated that she couldn’t take the payment and transferred me. I even called in on another phone and was on hold for over an hour!

Terrible customer service. Was on hold for over 2 hours! Did some work on my home electrical to meet modern standards and comply with the village code. ComEd is charging me to upgrade THEIR equipment because they can't keep up with customer demands. So much for customer service!!!

I have contacted ComEd via email three separate times in the month of September, 2024. Nobody ever replied. I sent another (fourth) email today. They've continually applied my payments to the wrong account, then on my bill it shows a huge unpaid balance with late fees and surcharges. I'm trying to FIX this and no one cares. I have copies of cleared checks, all endorsed by Com Ed. Then, to try and figure out what the heck is going on, they only email my bill with the account number "X'd" out except for the last 4-digits. I believe my payments are being applied to an account with the same last 4-digits as mine, but it's NOT MINE!!! I'm so frustrated and have spent way TOO MUCH TIME trying to correct their careless errors.

I cannot reach anyone at Com Ed. I am on hold for eternity every time I try. If I get an actual person, they state they are not the person to handle it and they put me back on hold. I have moved out of state and I am trying to resolve an issue. Their website also does not accommodate what I need to get done. I tried their call back system, and no surprise, it simply takes me into their holding pattern forever. This is no way to handle customers. I did file a complaint on line, but I don't have much hope after reading everyone's reviews here. This feels very intentional from the company because there is no competition for them.

ComEd never gets back to their customers and is way too expensive. They take forever for outages and keep pushing back the time it’ll be fixed. We’ve been without power for 7 hours because they knocked something out and they haven’t gotten it fixed.

I recently moved and transferred my ComEd to the new place. It has been an absolute nightmare since. First, they got my unit # wrong, so for the first month I paid someone else's power bill. Next, their auto-pay feature does not pull the funds or only pulls a portion of the funds. I find this out MONTHS later when CE comes at me for past-due balances - so much for a budget. Lastly, is their customer service - one rep literally just said "sorry about it, there's nothing I can do to help you." If ComEd weren't the ONLY supplier, I'd definitely fire them! My advise to CE: "Get your ** together!"

It says customer services are active 24/7, but when you call, it says representatives are only active Monday through Friday, 7 a.m. to 6 p.m. There is a misguided here that needs to be solved immediately!!!! Images are attached.

If you want to stay on HOLD your entire life then call this Comed! Whenever I called they’re keeping me on hold forever. When I go to find out my account to pay my bills, their app says no record found as well as their website. My last call someone answered, she said, "Yeah we have your details and I’ll transfer you to our supervisor to help," then again I stayed on Hold for hours. Now I’m struggling just pay my bills. I’m sure they’re doing this in purpose just to give up and pay late fees. This not an Exelon company as they mentioned. This is the worse company ever. Zero customer services or help. So sad…Please I need answer!!

I have a friend who had a stroke, and she is not able to move or speak clearly. She now lives in a skilled nursing facility, and her lease from her apartment was terminated. I have called ComEd twice to have her former apartment cancelled for electricity costs, but ComEd REFUSES to stop getting money from her autopay with them. They say they have to talk to her (really, with a stroke?!), regardless of the fact that they had all the information on her from me. So, my advice is, never put Comed on auto pay. Since they will continue to take money from your account...Whether you are dead or alive.

On Tuesday August 29th I lost power to my house. I notified ComEd who came out that night and initially restored only my 110v power, however advised anything 220v would be fixed the next day. I have no idea if A/C, hot water heater, stove. I was told a crew has to repair our replace underground wire. I placed a call the following day to see if there was a time frame at which time I was told they fixed the problem. I advised them it was a temporary fix and I still had no 220v. Again, I was told it would be fixed shortly.

I am a widow and senior living on social security. Beginning in Feb 2023 Comed added a $546.74 fine to my account. I have called, emailed, live chat for months now and I can get no one to explain why. Last week they turned off my electric on one of the hottest days of the year even tho I pay my bills each month. I was forced to pay them over $300.00 to turn it back on even tho my actual bill of $53.00 was paid. Yesterday I received another bill for $546.74 that is due by Aug 10th. So in one week they are charging me over $500.00. No one will return my calls or emails and I know next week they will turn my electric off again. I don't know what to do.

I moved from my apartment and owned about $113 which is way too high for one month of electricity in a one bedroom apartment, regardless they did not call or send me a mail or email to pay that, they sent me directly to collections, how do I still get those ** commercial email but not a notification for my bill. I’m so surprised how crooks build a big company.

They treat customers who are senior citizens that have been with them for 40 years like trash. They take you out the budget plan and don't tell you. They leave three voicemails in one week saying that your power will be going out. Then when you ask about being reimbursed on some of the bill, they claim you have to prove that your power went out even though they know that your power was out. If this isn't a snake Dirtbag company I don't know what is. When you talk to so-called supervisors back to back they each tell you completely different details about your account. Apparently they have a monopoly on my area and I am stuck with them unfortunately. However, if you have the choice to avoid this Rancid place please do. They are egregious, unethical, unprofessional and borderline scammers...

I have paid a Comed bill for over 30 years both as a multi location business customer and a homeowner. The one thing that is consistent, is the ability for them to require a deposit (for any business, or marginally late payment homeowner) and have no problem keeping that deposit even though they are required to return after their conditions have been met. I would love to see the fiscal accountability for their General Ledger “deposits” account. I have them tell me numerous times that it is mailed (15 years ago and now recently). Literally telling me to check with the Post office, even though they produce no evidence of a check being mailed. I would love to see a public Audit of this “deposit” account as I believe that it is part an illicit revenue generation scheme as well. It is a shame that we are stuck with dealing with a monopoly for basic utility service and they are allowed to perpetuate this “business” model

I had Commonwealth Edison come out to my home to fix a neutral wire in my backyard. Three guys were back there, two were standing on my fence, one was standing in my plants. I asked them to leave. They argued with me. They gave me a hard time. Finally, I threw all three of them out of there.

We moved out of state.. as I was making payments, AND SPOKE to someone who told me our account was closed, but just keep making payments. Never told us that if you don’t pay for those send you to collections.. Well by the second payment when I spoke to somebody they said we were sent to collections. Now mind you I never received a final bill. So I wrote in to the Better Business Bureau. I have a supervisor from Com ed call me, she told me, "Do you want me to redo the transcript from your phone call?" And I said, "No because that could be altered but I’d like to hear it" and she said, "No. I can only read it to you." So mind you I’ve been paying Com ed for 30 years. I’ve never been sent to collections. I’ve been late maybe once or twice but they’ve never ever ever sent me to collections. Now why on earth are they sending people to collections now especially before a final bill? That is not right AT ALL!!

I'm a brand new ComEd customer. I just moved recently and needed to set up service. I filled out the start new service form and thought that my account was good to go. I tried logging into my account, only to find out that ComEd's site said my email address wasn't associated with any account yet. This didn't make sense, as I had already gotten a confirmation email to that same email address from ComEd, stating that my service request was being processed. I had to call customer service to figure out what was going on.

Several times, I have incurred outages that have ruined my food. Each time, I fill out the form for reimbursement and am denied. They won't even discuss it. I don't trust their customer service. Don't count on them for help during an emergency.

Installed solar panels and was connected to ComEd's grid for net metering. All was well, was getting monthly credit for electricity surplus, then it suddenly stopped. I did not discover the error for a year and a half. Upon discovery, I called and asked for a check to refund me the money I had paid ComEd for the electricity I had not used for last year and a half in the amount of $1,300. I deposited the check successfully and used the funds for Christmas presents. A week later, I got a letter in the mail from my bank saying that ComEd had voided the check and I no longer had access to the funds and was charged a $12 fee for the voided check. I called ComEd and was told “they needed to revoke the check” and rebill me independently for each period for the last year and a half and that it "would take a while."

It was after 7pm during a winter storm with high winds and freezing rain when we found we had lost power. Wind chills were predicted to fall below 0 degrees and I was not prepared to face the night without heat. We called ComEd’s automated response line for guidance and started looking for flashlights and blankets expecting a long wait before someone would get back to us.

This is in regards to a business account. Due to having previous bitter experience with ComEd, I was not hopeful that they would be accommodating in spite of the pandemic. I was WRONG. We had been closed on and off since March so I hadn't been checking mail consistently. To my horror, when I got to the ComEd bill, it was a unfathomable amount. Yes, I did skip a few payments unintentionally (it was on auto pay, but automatically cancelled due to payment return). I later discovered that they had imposed a few thousand dollars for security deposit. Also, by the time I opened the mail, it was already scheduled for disconnection. The fine print on the bill stated that they were offering payment options/plan due to the hardships. However, the 2 options were either 30% down, paid off in 3 months. Or 50% down, paid off in 6 months. Both amounts were still undoable in my current position. So I took a deep breath and wished for the best.

I look at my ComEd app a lot and I can't believe from hour to hour my bill goes up 10 to 15 cents and I haven't sometimes even woke up yet. I don't keep light on my heat is set in 64 cause I live on a second floor Apt. There's days it's over 1.50 and then the next day .80 cents. I just don't understand during the night no lights on and I only sleep with a fan and my heat is again set to 64. But 1 hour it 2 cents then the next is 12 cents come on. It's just a rip off. Right now should be a discount in my option but that would be a joke.

Recently purchased a 220,000 dollar home, have been with ComEd for over a year, never ever one late payment since it’s on autopay. Tried to transfer service online today and it said we needed a 250 dollar deposit due to “credit” or something else stupid. Now let me mind you, we bought a house on the credit we have and ComEd wants a deposit? We called and the guy said, “We don’t know. We can’t see that, you have to call the credit bureau.” Uhhhhhhh okay, thanks bud for the stupid answer.

Thank you so much to your team for their tirelessly work restoring Power in our community. Praise the Most High God Jehovah!!! Thank you again??? You all do an Excellent Job! The families are so appreciative for all that you do.

I switched a bank account due to COVID and my payment failed for the first time in 5 years. ComEd put me on their "black" list and I am not able to make automatic monthly payments anymore but need to call them each month, pay with a credit card and incur additional $1.75 fee. When I called them, they told me that they can't do anything but to wait 12 months in order to re-enroll again in the automatic payments system. If they sent me a notification (email or text) and gave me 24-48 hours to update my new bank info, I would have done so and the problem would have been solved. I am switching to another Retail Electric Supplier (RES), I am just sad that delivery will still have to go through ComEd. If you have a choice, avoid them at all cost!

DO NOT go with COMED at all. They are here to rip you off. They will tell you good things about their services and programs but they will rip you off so easily. Do not sign up for budget Billing program. Your Monthly bill will decrease for the first month and then they will start charging you more and after one year, they will charge you a big amount. This is the worst service that I have ever seen.

I have to say. I went to set up service and needed to verify my identity. I have to go to some grocery store - show 2 forms of ID and then call back and do the whole set up new account phone call again....Do you not have email? No actually they don't...Do you not have identity verification questions....No they do not...what year is this? You make enough money to upgrade with the times....For goodness sake you are the only Electric supply company in Illinois and you are stuck in 1982....Hello it's 1982 calling and they want their technology back, lol!

I canceled my service, calling on November 30th to end December 1st. I paid my final bill on December 16th. Today (1/21/2020) I received a deduction of $213.44 from my bank account. I called and they said they would not refund the money, I would have to ask for the reimbursement through my old apartment or have my old apartment contact them, pay the services and they would reimburse me. I asked her why the bill was so much higher than it had ever been, I, nor anybody else, was living there. She actually said to me "Why would I know? I don't live in that building." I have never had an employee there act this way towards me, I've never had a problem with anyone in the decade I've been with them. I wish I knew her name, she was an all around awful woman.

Every month I get a notice that it's my last warning before disconnecting my electric. It is obnoxious. This month they are going to disconnect me over a $109.00 Bill that I incurred this month. It's winter so they can't shut it off. Besides that I may just get on a payment plan to give them a hard time like they are me. I'll pay it off later & do the same thing the following time. They want to waste my time & piss me off I'll waste their time and money too.

It’s the hottest month of the year in Illinois and ComEd cut my power off. (It’s 88 degrees.) I called and the representative said it’s because the bill is past due. Well I called last month and paid the minimum amount on the bill that the representative said was due. Mind you this bill isn’t due until September 26. They couldn’t give me a legitimate reason why the power was cut off. They then went on to say that we sent a disconnection notice in the mail August 23rd and called you twice. We never received a disconnection bill or phone calls from the company. Once again why are you disconnecting the bill and a payment was paid last month and the payment for this month isn’t even due. These people are liars and scammers.

Called to cancel my service because I was moving out of state in May 2017. It took 4 different phone calls and speaking with 2 managers to accomplish this. Gave them my new address for any future bills. I received 2 more invoices and paid them both in full. Went to purchase a new car in Aug 2019 - the finance rep said I didn't qualify for the best rate due to 1 collection on my credit report. Everything else on my credit report was excellent.

ComEd is such a scam. Their customer service is a nightmare, their rates are ridiculous, and their website is comical. I moved out of my DeKalb apartment to my current one in the middle of June, making trips back and forth for a few weeks before cancelling service so I could clean and keep the fridge on. For the less than month and a half I wasn't there, they charged me over $50 total FOR A SINGLE FRIDGE RUNNING and their website telling me I used way over what my neighbors use for electricity! BS. The service charge for PROVIDING the electricity was MORE THAN HALF of the electricity's recorded usage charge. I shouldn't have had to pay more than $20 but since ComEd is so greedy, they charge you for using them.

The customer experience with ComEd is a huge waste of time - terrible and outdated - attempting to service online has led to an error every time I’ve tried to do it, when it seems like the process is about to be successful. Customer service has outdated means of verifying your identity. The experience is an incredible waste of time for a service that everyone needs.

I cannot stress this enough, with all the utilities available in the state of Illinois, know your rights. Go to the Illinois commerce commission site and familiarize yourself with your rights as a utility customer. Come ahead will lie to you, or leave out information that does not tell the whole story and not blink an eye. Every representative will tell you a different thing, I don’t know if they need better training or if that is actually how they want it to be. If your bill is incorrect, or your service is not what it is supposed to be, you can file an informal complaint with the Illinois commerce commission and it will stop any disconnections while the matter is being investigated. I will warn you, the person they assign you to to resolve your issue will make it hard, they will only have hours 9 to 5 Monday through Friday, but you can also request to be contacted by email, which they will not tell you.

The customer service along with the supervisors are unwilling to make any sort of exceptions. Power was disconnected due to non-payment. Explained I was under the impression the former resident was paying the bill. Customer Service refused to re-activate unless full amount was rendered. Not even by paying more than 1/2 of balance. Asked for call to be elevated to supervisor, it felt as she was reading from a script and kept repeating herself. Asked for her supervisor and was told I would receive a call back in 48 hours. Meantime, current new resident is without power. The worst customer service I have ever encountered. Thanks Gladys for your poor phone etiquette.

I got a text from ComEd will take the power down at 4 PM to 7 PM on Super Bowl Sunday? The wireless phone companies treat a Super Bowl just like a Mother's Day. I need power to run my sump pump. It's 4:18 and they haven't taken the power down yet.