ComEd Reviews

So much for social equality.... Power response priorities - If I was Governor Pritzker and my block was the only one experiencing power outage, would the response protocol remain the same? Of course not! ...Still waiting (senior, living alone).

Customer service is the worse. They take 14 days to turn on service but will definitely charge you for someone else’s service and won’t help you even though they are wrong. This company should be shut down the way they work!!!

Would be gone from this company in a second if there was an alternative. Bought a house with ComEd already used, with a solar production system. The solar production contract was entered years before we bought the property. We were not given credit for our solar production for over 3 months while we owned it. To try and rectify the situation, I had to spend hours on hold and contact multiple different arms of the company. A few months after we finally started receiving credit for our solar production, our rollover set to 0. In calling to get an explanation as to why my bill changed, I was very rudely informed that my rollover resets every year. That is fine, but the rep explained to me that I should know this by now, since our system has been in place for several years, despite the fact that I have only owned it for a few months. If there were other options reasonably available, I would be gone from this company in a heartbeat.

Made a mistake when opening my account and now it's costing $2500 in fees that no one can help resolve the issue. They keep giving me the run around. Was on hold for hours and no one wants to help. How is a company of this size allowed to have such bad service and be so cruel to its customers.

Got a text saying they would shut down power between 7:00A.M. and 12:00 P.M. to do repairs. Called several times when nothing was happening. They stated ticket still open, no other info. I stayed home for this and had my generator at the ready. 12:00P.M. nothing. At least update your customers through "TEXT MESSAGES". On what is going on... Frustrating as hell!

I have had my only street light in my cul-de-sac. I have spoke to several common representatives, including regional manager about a street light being out a week ago. There was a car stolen out of my neighbor’s driveway. This could’ve been prevented if the street light was working, I believe because that would deter criminals. They have not followed through with their job and have not followed up at all. I am highly disappointed with Comed.

Tried to pay my bill over the phone through the automated system, named IVR, and it said I had a “zero balance” and disconnected repeatedly. Took several attempts to reach an actual representative to help sort it out. BETHANY who treated me like I was annoying her or doing something wrong when I am simply trying to pay my bill. She then puts me through to the same dysfunctional IVR system which unsurprisingly disconnected me again.

They just hang up on you with a supervisor and never explain anything. Once you prove them wrong they get angry and very conformational and hang up and even though they ask for return number never call you back…LOSERS!!!

This company is robbing its customers something terrible, I have 14 charges/fees on my bill! I pay more in fees than the electricity I use!! SICKENING! How are people on a budget able to afford these costs..9.

Comed... a company that will take your money on seconds but if you request a refund they send you a check in the mail 30 business days later. Must be nice to be a monopoly because no matter what I have to be a comed customer.... I guess there is no need to have customer service when there is no competition... If I could rate 0 stars I would.

I have been trying to get service started since November 1, 2024. Someone picks up the call then puts the call back on hold. I have also tried leaving my number for a call back but still no response. The ComEd corporation need a call monitoring system so that they can be notified when the representatives stop taking calls. There should be some kind of checks and balance to ensure that customers are being treating appropriately.

They lied to me multiple times about how much I owe. I had to file bankruptcy and they never refunded me any outstanding balances I had paid on time. I couldn’t get ahold of them until I got their email. Even then they don’t reply on time. I get a call saying I have a $106 credit to my account so I don’t have to pay anything next couple months. Then I check my mail and see that I need to pay $100 in order to keep my service, and I only have a few days notice before the due date. Their monthly bill PDFs are also A MESS. It’s sketchy. There are literally 5 different balances listed and I don’t understand where some of the numbers they arrive to even come from. Their email customer service is awful and rude. They have absolutely no empathy and just care about getting money.

Com Ed is the worst company ever met. Ugly waiting time and very nasty customer service calling.. why don’t hire more representatives to talk to instead of waiting for couple of hours..?? I would definitely not recommend this company..

Been trying to talk to someone in customer service for two days now to get information needed for my electrician. Every time I call, I am on hold for hours and get disconnected or it prompts me I have a option to have them call me back without losing my place in line but then it just says that feature is unavailable and hangs up on me. Terrible customer service and will be sending letters to state attorney, filing a complaint with ICC and whoever else I can. I am a paying customer and my time is valuable and Comed couldn’t care less.

Worst possible customer service. It is near impossible to reach the customer service representatives. Setting up our new home online did not work so I had to call. I have been on hold for 2 hours. If you call, be prepared to listen to the same one minute song at least 120 times.

I tried to solve my issue online. But totally incompetent. So then I scheduled a call—the person I talked to was nice but totally incompetent. And now I have been waiting over an hour for one of their “busy” supervisors. Then the supervisor just answered and hung up on me immediately. Worst customer service of any company I have ever dealt with, and I am 75 years old and have dealt with a lot of companies!! By the way, my problem seems similar to others posted here--misapplied payments. One of the online responses to me indicated that my last payment that ComEd posted was from Wells Fargo--I do not know nor have I ever banked with Wells Fargo.

My dad is elderly and power was disconnected. I was on hold for over 2 hours and no one ever got on the line! The first representative stated that she couldn’t take the payment and transferred me. I even called in on another phone and was on hold for over an hour!

Terrible customer service. Was on hold for over 2 hours! Did some work on my home electrical to meet modern standards and comply with the village code. ComEd is charging me to upgrade THEIR equipment because they can't keep up with customer demands. So much for customer service!!!

I have contacted ComEd via email three separate times in the month of September, 2024. Nobody ever replied. I sent another (fourth) email today. They've continually applied my payments to the wrong account, then on my bill it shows a huge unpaid balance with late fees and surcharges. I'm trying to FIX this and no one cares. I have copies of cleared checks, all endorsed by Com Ed. Then, to try and figure out what the heck is going on, they only email my bill with the account number "X'd" out except for the last 4-digits. I believe my payments are being applied to an account with the same last 4-digits as mine, but it's NOT MINE!!! I'm so frustrated and have spent way TOO MUCH TIME trying to correct their careless errors.

I cannot reach anyone at Com Ed. I am on hold for eternity every time I try. If I get an actual person, they state they are not the person to handle it and they put me back on hold. I have moved out of state and I am trying to resolve an issue. Their website also does not accommodate what I need to get done. I tried their call back system, and no surprise, it simply takes me into their holding pattern forever. This is no way to handle customers. I did file a complaint on line, but I don't have much hope after reading everyone's reviews here. This feels very intentional from the company because there is no competition for them.

ComEd never gets back to their customers and is way too expensive. They take forever for outages and keep pushing back the time it’ll be fixed. We’ve been without power for 7 hours because they knocked something out and they haven’t gotten it fixed.

I recently moved and transferred my ComEd to the new place. It has been an absolute nightmare since. First, they got my unit # wrong, so for the first month I paid someone else's power bill. Next, their auto-pay feature does not pull the funds or only pulls a portion of the funds. I find this out MONTHS later when CE comes at me for past-due balances - so much for a budget. Lastly, is their customer service - one rep literally just said "sorry about it, there's nothing I can do to help you." If ComEd weren't the ONLY supplier, I'd definitely fire them! My advise to CE: "Get your ** together!"

It says customer services are active 24/7, but when you call, it says representatives are only active Monday through Friday, 7 a.m. to 6 p.m. There is a misguided here that needs to be solved immediately!!!! Images are attached.

If you want to stay on HOLD your entire life then call this Comed! Whenever I called they’re keeping me on hold forever. When I go to find out my account to pay my bills, their app says no record found as well as their website. My last call someone answered, she said, "Yeah we have your details and I’ll transfer you to our supervisor to help," then again I stayed on Hold for hours. Now I’m struggling just pay my bills. I’m sure they’re doing this in purpose just to give up and pay late fees. This not an Exelon company as they mentioned. This is the worse company ever. Zero customer services or help. So sad…Please I need answer!!

I have a friend who had a stroke, and she is not able to move or speak clearly. She now lives in a skilled nursing facility, and her lease from her apartment was terminated. I have called ComEd twice to have her former apartment cancelled for electricity costs, but ComEd REFUSES to stop getting money from her autopay with them. They say they have to talk to her (really, with a stroke?!), regardless of the fact that they had all the information on her from me. So, my advice is, never put Comed on auto pay. Since they will continue to take money from your account...Whether you are dead or alive.

On Tuesday August 29th I lost power to my house. I notified ComEd who came out that night and initially restored only my 110v power, however advised anything 220v would be fixed the next day. I have no idea if A/C, hot water heater, stove. I was told a crew has to repair our replace underground wire. I placed a call the following day to see if there was a time frame at which time I was told they fixed the problem. I advised them it was a temporary fix and I still had no 220v. Again, I was told it would be fixed shortly.

I am a widow and senior living on social security. Beginning in Feb 2023 Comed added a $546.74 fine to my account. I have called, emailed, live chat for months now and I can get no one to explain why. Last week they turned off my electric on one of the hottest days of the year even tho I pay my bills each month. I was forced to pay them over $300.00 to turn it back on even tho my actual bill of $53.00 was paid. Yesterday I received another bill for $546.74 that is due by Aug 10th. So in one week they are charging me over $500.00. No one will return my calls or emails and I know next week they will turn my electric off again. I don't know what to do.

I moved from my apartment and owned about $113 which is way too high for one month of electricity in a one bedroom apartment, regardless they did not call or send me a mail or email to pay that, they sent me directly to collections, how do I still get those ** commercial email but not a notification for my bill. I’m so surprised how crooks build a big company.

They treat customers who are senior citizens that have been with them for 40 years like trash. They take you out the budget plan and don't tell you. They leave three voicemails in one week saying that your power will be going out. Then when you ask about being reimbursed on some of the bill, they claim you have to prove that your power went out even though they know that your power was out. If this isn't a snake Dirtbag company I don't know what is. When you talk to so-called supervisors back to back they each tell you completely different details about your account. Apparently they have a monopoly on my area and I am stuck with them unfortunately. However, if you have the choice to avoid this Rancid place please do. They are egregious, unethical, unprofessional and borderline scammers...

I have paid a Comed bill for over 30 years both as a multi location business customer and a homeowner. The one thing that is consistent, is the ability for them to require a deposit (for any business, or marginally late payment homeowner) and have no problem keeping that deposit even though they are required to return after their conditions have been met. I would love to see the fiscal accountability for their General Ledger “deposits” account. I have them tell me numerous times that it is mailed (15 years ago and now recently). Literally telling me to check with the Post office, even though they produce no evidence of a check being mailed. I would love to see a public Audit of this “deposit” account as I believe that it is part an illicit revenue generation scheme as well. It is a shame that we are stuck with dealing with a monopoly for basic utility service and they are allowed to perpetuate this “business” model