ComEd Reviews

I had Commonwealth Edison come out to my home to fix a neutral wire in my backyard. Three guys were back there, two were standing on my fence, one was standing in my plants. I asked them to leave. They argued with me. They gave me a hard time. Finally, I threw all three of them out of there.

We moved out of state.. as I was making payments, AND SPOKE to someone who told me our account was closed, but just keep making payments. Never told us that if you don’t pay for those send you to collections.. Well by the second payment when I spoke to somebody they said we were sent to collections. Now mind you I never received a final bill. So I wrote in to the Better Business Bureau. I have a supervisor from Com ed call me, she told me, "Do you want me to redo the transcript from your phone call?" And I said, "No because that could be altered but I’d like to hear it" and she said, "No. I can only read it to you." So mind you I’ve been paying Com ed for 30 years. I’ve never been sent to collections. I’ve been late maybe once or twice but they’ve never ever ever sent me to collections. Now why on earth are they sending people to collections now especially before a final bill? That is not right AT ALL!!

I'm a brand new ComEd customer. I just moved recently and needed to set up service. I filled out the start new service form and thought that my account was good to go. I tried logging into my account, only to find out that ComEd's site said my email address wasn't associated with any account yet. This didn't make sense, as I had already gotten a confirmation email to that same email address from ComEd, stating that my service request was being processed. I had to call customer service to figure out what was going on.

Several times, I have incurred outages that have ruined my food. Each time, I fill out the form for reimbursement and am denied. They won't even discuss it. I don't trust their customer service. Don't count on them for help during an emergency.

Installed solar panels and was connected to ComEd's grid for net metering. All was well, was getting monthly credit for electricity surplus, then it suddenly stopped. I did not discover the error for a year and a half. Upon discovery, I called and asked for a check to refund me the money I had paid ComEd for the electricity I had not used for last year and a half in the amount of $1,300. I deposited the check successfully and used the funds for Christmas presents. A week later, I got a letter in the mail from my bank saying that ComEd had voided the check and I no longer had access to the funds and was charged a $12 fee for the voided check. I called ComEd and was told “they needed to revoke the check” and rebill me independently for each period for the last year and a half and that it "would take a while."

It was after 7pm during a winter storm with high winds and freezing rain when we found we had lost power. Wind chills were predicted to fall below 0 degrees and I was not prepared to face the night without heat. We called ComEd’s automated response line for guidance and started looking for flashlights and blankets expecting a long wait before someone would get back to us.

This is in regards to a business account. Due to having previous bitter experience with ComEd, I was not hopeful that they would be accommodating in spite of the pandemic. I was WRONG. We had been closed on and off since March so I hadn't been checking mail consistently. To my horror, when I got to the ComEd bill, it was a unfathomable amount. Yes, I did skip a few payments unintentionally (it was on auto pay, but automatically cancelled due to payment return). I later discovered that they had imposed a few thousand dollars for security deposit. Also, by the time I opened the mail, it was already scheduled for disconnection. The fine print on the bill stated that they were offering payment options/plan due to the hardships. However, the 2 options were either 30% down, paid off in 3 months. Or 50% down, paid off in 6 months. Both amounts were still undoable in my current position. So I took a deep breath and wished for the best.

I look at my ComEd app a lot and I can't believe from hour to hour my bill goes up 10 to 15 cents and I haven't sometimes even woke up yet. I don't keep light on my heat is set in 64 cause I live on a second floor Apt. There's days it's over 1.50 and then the next day .80 cents. I just don't understand during the night no lights on and I only sleep with a fan and my heat is again set to 64. But 1 hour it 2 cents then the next is 12 cents come on. It's just a rip off. Right now should be a discount in my option but that would be a joke.

Recently purchased a 220,000 dollar home, have been with ComEd for over a year, never ever one late payment since it’s on autopay. Tried to transfer service online today and it said we needed a 250 dollar deposit due to “credit” or something else stupid. Now let me mind you, we bought a house on the credit we have and ComEd wants a deposit? We called and the guy said, “We don’t know. We can’t see that, you have to call the credit bureau.” Uhhhhhhh okay, thanks bud for the stupid answer.

Thank you so much to your team for their tirelessly work restoring Power in our community. Praise the Most High God Jehovah!!! Thank you again??? You all do an Excellent Job! The families are so appreciative for all that you do.

I switched a bank account due to COVID and my payment failed for the first time in 5 years. ComEd put me on their "black" list and I am not able to make automatic monthly payments anymore but need to call them each month, pay with a credit card and incur additional $1.75 fee. When I called them, they told me that they can't do anything but to wait 12 months in order to re-enroll again in the automatic payments system. If they sent me a notification (email or text) and gave me 24-48 hours to update my new bank info, I would have done so and the problem would have been solved. I am switching to another Retail Electric Supplier (RES), I am just sad that delivery will still have to go through ComEd. If you have a choice, avoid them at all cost!

DO NOT go with COMED at all. They are here to rip you off. They will tell you good things about their services and programs but they will rip you off so easily. Do not sign up for budget Billing program. Your Monthly bill will decrease for the first month and then they will start charging you more and after one year, they will charge you a big amount. This is the worst service that I have ever seen.

I have to say. I went to set up service and needed to verify my identity. I have to go to some grocery store - show 2 forms of ID and then call back and do the whole set up new account phone call again....Do you not have email? No actually they don't...Do you not have identity verification questions....No they do not...what year is this? You make enough money to upgrade with the times....For goodness sake you are the only Electric supply company in Illinois and you are stuck in 1982....Hello it's 1982 calling and they want their technology back, lol!

I canceled my service, calling on November 30th to end December 1st. I paid my final bill on December 16th. Today (1/21/2020) I received a deduction of $213.44 from my bank account. I called and they said they would not refund the money, I would have to ask for the reimbursement through my old apartment or have my old apartment contact them, pay the services and they would reimburse me. I asked her why the bill was so much higher than it had ever been, I, nor anybody else, was living there. She actually said to me "Why would I know? I don't live in that building." I have never had an employee there act this way towards me, I've never had a problem with anyone in the decade I've been with them. I wish I knew her name, she was an all around awful woman.

Every month I get a notice that it's my last warning before disconnecting my electric. It is obnoxious. This month they are going to disconnect me over a $109.00 Bill that I incurred this month. It's winter so they can't shut it off. Besides that I may just get on a payment plan to give them a hard time like they are me. I'll pay it off later & do the same thing the following time. They want to waste my time & piss me off I'll waste their time and money too.

It’s the hottest month of the year in Illinois and ComEd cut my power off. (It’s 88 degrees.) I called and the representative said it’s because the bill is past due. Well I called last month and paid the minimum amount on the bill that the representative said was due. Mind you this bill isn’t due until September 26. They couldn’t give me a legitimate reason why the power was cut off. They then went on to say that we sent a disconnection notice in the mail August 23rd and called you twice. We never received a disconnection bill or phone calls from the company. Once again why are you disconnecting the bill and a payment was paid last month and the payment for this month isn’t even due. These people are liars and scammers.

Called to cancel my service because I was moving out of state in May 2017. It took 4 different phone calls and speaking with 2 managers to accomplish this. Gave them my new address for any future bills. I received 2 more invoices and paid them both in full. Went to purchase a new car in Aug 2019 - the finance rep said I didn't qualify for the best rate due to 1 collection on my credit report. Everything else on my credit report was excellent.

ComEd is such a scam. Their customer service is a nightmare, their rates are ridiculous, and their website is comical. I moved out of my DeKalb apartment to my current one in the middle of June, making trips back and forth for a few weeks before cancelling service so I could clean and keep the fridge on. For the less than month and a half I wasn't there, they charged me over $50 total FOR A SINGLE FRIDGE RUNNING and their website telling me I used way over what my neighbors use for electricity! BS. The service charge for PROVIDING the electricity was MORE THAN HALF of the electricity's recorded usage charge. I shouldn't have had to pay more than $20 but since ComEd is so greedy, they charge you for using them.

The customer experience with ComEd is a huge waste of time - terrible and outdated - attempting to service online has led to an error every time I’ve tried to do it, when it seems like the process is about to be successful. Customer service has outdated means of verifying your identity. The experience is an incredible waste of time for a service that everyone needs.

I cannot stress this enough, with all the utilities available in the state of Illinois, know your rights. Go to the Illinois commerce commission site and familiarize yourself with your rights as a utility customer. Come ahead will lie to you, or leave out information that does not tell the whole story and not blink an eye. Every representative will tell you a different thing, I don’t know if they need better training or if that is actually how they want it to be. If your bill is incorrect, or your service is not what it is supposed to be, you can file an informal complaint with the Illinois commerce commission and it will stop any disconnections while the matter is being investigated. I will warn you, the person they assign you to to resolve your issue will make it hard, they will only have hours 9 to 5 Monday through Friday, but you can also request to be contacted by email, which they will not tell you.

The customer service along with the supervisors are unwilling to make any sort of exceptions. Power was disconnected due to non-payment. Explained I was under the impression the former resident was paying the bill. Customer Service refused to re-activate unless full amount was rendered. Not even by paying more than 1/2 of balance. Asked for call to be elevated to supervisor, it felt as she was reading from a script and kept repeating herself. Asked for her supervisor and was told I would receive a call back in 48 hours. Meantime, current new resident is without power. The worst customer service I have ever encountered. Thanks Gladys for your poor phone etiquette.

I got a text from ComEd will take the power down at 4 PM to 7 PM on Super Bowl Sunday? The wireless phone companies treat a Super Bowl just like a Mother's Day. I need power to run my sump pump. It's 4:18 and they haven't taken the power down yet.

Ok, we have -16 outside. It is Wednesday the January 30th - the coldest day in history and ComEd decided to turn off the power starting 1:15 pm thru 6 pm due to maintenance repair. Are you guys serious? In the moment when we need power the most you turning the power off for citizen? Let them freeze to death in their homes? Water pipes freeze? WTF people?

Paid bill online through online banking. Payment took the cents as dollars. ComEd didn't question the amount. Snatched it up in a heartbeat. With power outages took them 4 days to get someone to even answer the phone even after it takes you through numerous prompts. When did make contact was told it would take 30 days to refund the money even though it took them seconds to take it.

They will not allow me to pay off my $1.43 bill. Minimum payments must be $5 but payments can’t be more than total bill. So, I’m forced to let my bill go past due until my next bill comes and exceeds $5?!? All I want to do is pay my bill. I’ve never seen a company so incapable of solving a simple problem and providing a basic level of customer service. Only utility companies get away with this.

ComEd has fraudulent placed a bill on my account that I don't owe. They are bullying me to pay for services I never had. I got all of my legal documents to prove it wasn't me. I made police reports. I've sent the information they asked for 5 times. No one can find it. I have proof they have it... now they want to cut my lights off. I'm calling my local news tomorrow. This is horrible that this is happening. My name is Theresa **. I'm reporting this in the morning to Channel 7 Fox News and WGN. This is crazy. All the reps are rude... and are of no help. I will not allow ComEd to force me to pay for something that's not mine. They said 45 days this will be taken care of. It's been 90 days and no one will talk to me.

Good evening to all, usually I get a great customer service agent until these past few days. I am on oxygen now so because of all my medical needs my lights & gas cannot be shut off. I am just now getting a monthly income coming in which isn't a lot yet. It will help pay the bills, I also just got put on the life support program ComEd has for people like me. My light bill is due on the 6th yet my money comes on the 7th of the month, so I reached out to the billing dept. They told me things like I should have paid the bill when I got it out the mailbox, that I need to find a way to get the money. I don't understand why I am being told so many different things why they are being rude esp. on the phone. I just want them to know that I will have the money on the 7th the day after it's due and that it will be paid before 6 pm. Please don't kick me off the program and please don't shut off my lights. I need my lights.

Never have I had worse customer service in my life! I got a call this morning that said my service was due to be disconnected due to non-payment. I am set up with auto pay through their website! I contacted my bank ALL of my payments have been made, I went to my account page on your website says I am all paid up. But I got a call from a Jhon **, who said I had to pay 400.00 within 45 minutes to keep my service, I told him "I am a business, I have received no letters from you, if you take my power away it will cost me greatly!!" He didn't give a crap, I told him I will go online and pay, he said no it had to be paid through some stupid Bitcoin vending machine, I went WAY out of my way to 2 different locations, with him online talking me through the process, and him having me talk to 3 different tech support people, keeping me talking for more than 2 hours.

We had our electricity disconnected today to our surprise. Received no notice. Yesterday received bill dated for 5/9. Was paying it on Friday. Called and talked to representative. Because it was disconnected, they need the entire balance plus all the fees paid. Was sent to get assistance for liheap due to being out of work and receiving treatments for cancer. Went to their offices. I was told by the Community Connects Inc that my paperwork was given to the rep and they would contact me by 4 pm to see if we qualified for assistance. Same thing the ComEd rep said to me. They said there was no reason that we couldn't have it turned back on later today. Well, liheap sucks.

All my ComEd bills show previous and present usage from my Smart Meter readings. The last 2 bills one for $258 and the most current for $151 do not show "Previous" and "Present" meter readings, but show a difference of 2500KWh and 1800KWh. I will not be paying as they have showed no proof of what my meter was before and what it was when read. For all they or I know it moved 1KWh for the month.

Commonwealth Edison is the only company that offers rate changes with option to lessen your bill on peak days. That works when you turn electricity off between certain hours throughout the day!

ComEd is excellent. Easy to use to pay your bill with 2-3 ways to choose from. They installed the Smart meter and it is cool because they not only offer ways to cut down but the best during the summer months, they offer you $20 off your monthly bill if you agree to allow them to cycle down your AC for 1 hr, you don't even notice it. How's that for service?

They make a strong effort to keep the community safe during storms and keep the power on even in the worst of times. Recent winds made it necessary to cut down some trees that were too close to power lines and homes, and they were proactive in getting it done.

I signed the lease on my current residence in February but didn't actually move in until March. Imagine my surprise when I received a bill over $300 when there was nobody here and I only came in during the day to bring small boxes which fit in my truck. This continued to happen even though the house does not have electric heat. It is gas. I also have no A/C in the house so when warmer months rolled around, I still couldn't understand why I was consistently receiving bills over $300. I kept calling to figure out why my bill was so high especially during the month no one was living here. I tried twice to have someone come out and evaluate the home. They canceled due to the technician "being sick" both times so I was frustrated into forgetting about it as the rest of life happened. I believe I called 1 or 2 more times but was treated rudely so I just stopped trying.

They claim these new digital meters are to save energy and lower your bill but this is a total scam! Since they replaced my meter my bills have been getting higher and higher each month. When they installed it they did not do a good job because the actual meter has been falling slowly but since it's in a box which the box is on the outside wall the box must be holding it from completely falling over. I have called ComEd and was told that it is my responsibility to get an electrician and pay for it for something that ComEd failed to properly install. Why? Because the meter is in my box... really? I had no problems with the old meter that was there for many years prior to them tampering with it and replacing this "new meter".

Been two weeks. Call ComEd everyday about what going on with service, I moved in my new place. Been 2 weeks and half still have no lights. Food all spoiled since they told me be turned on 2 days still no service, me and my family going through hard times cuz this, I don't know what do no more. Call ComEd keep getting same response, me and my family can believe they're no help for what we are going through right now cuz ComEd. We lost over $700 dollars these last two weeks, try do under my dad name still no help...

So, I'll admit we made the mistake of closing our checking account during our out of state move. It was a confusing move and we were trying to make sure we didn't forget anything. This caused the final bill to Com Ed to be returned. We received the Returned Payment notification in the mail at the new address, so I called Com Ed and paid the final bill by debit card. Next thing I know we're getting collection notices in the mail. I check my account and see where the final payment came out of my checking account so I'm a little confused. THEN the collections company starts calling.

Comed followed up further on billing issue and corrected incorrect billing.

When I signed up for an account online, I had to then link my electric account to my login. When I tried to do this, I got to the account number line, didn't know what it was. Took a wild guess and entered my ComEd number. It didn't recognize it, and so I contacted the live chat. She informed me there was no email linked with my account and that was why I couldn't set it up. This made no sense to me. I set up the initial account (using my email) just fine and was able to log in. I was able to access the "add account" button to link my electric account. Everything was working fine and I simply didn't have my account number. She changed my account password, I was booted out of the account. I received no email saying my password had been changed. I clicked "forgot password" and it said it sent an email to me. I didn't get one. I asked the chat agent why. She said I would be unable to access the account for 48 hours while they work on it.

My account is up to date. I did not pay my ComEd bill on October 12th as I had medical bills that took priority. On October 24th I received notice of disconnection. I hate to see what my late charges will be.

On Friday, August 14, 2015, Kevin, a ComEd service technician inspected the meter for my unit, which is one of four units in the building. Kevin found that my meter had been connected to the power source for an adjacent unit, and that the meter for that unit had been connected to the power source for my unit, since the time the building was constructed in February, 2008. I moved into my unit in March, 2008, which means I've lived in my unit for 7 years, 5 months before the issue was caught. The current owners of the adjacent unit moved into their unit in May, 2008, which is 7 years 3 months.

My ex and I divorced in 2008. I stayed in the house we had together. I called all utilities to remove his name. Now, in 2015, I receive a $2000 bill. Come to find out that his past due amount from his house, that he bought with his new wife after we divorced, was transferred to my account. They said that he was still on my account and I am now responsible for that bill.

I told Com Ed about a very large dead oak tree that had one of its limbs hanging over a wire along my driveway. I called Com Ed in 2014, and when the rep came to my house, his response was, "When it falls, call us." This tree was not on my property, but the driveway is 500 feet long, and I drive up and down it as well as delivery trucks. I also walk my dog up and down my driveway. The property on which the tree was located has foreclosed. Today, the tree finally dropped across my driveway and onto the wires. Because it's pole to pole, three other poles along the driveway are broken. I shudder to think that I could have been killed by that tree because there was no warning: it just fell. There is now a great deal of repair which needs to be done that could have been avoided when Zi called in 2014.

There was a major storm in our neighborhood on 21 Jun 15. The same transformer that has blown for 3 consecutive years blew again. I can't stress enough that the transformer blowing did not impact my television. It was right after it blew and ComEd workers were trying unsuccessfully to repair the transformer that a spike sent my 50 inch plasma into oblivion. When I went outside and asked the worker what happened he said he was sorry and the fact the TV blew up was probably caused by him.

I moved out of a residence and paid all of my final billing. I receive a collection notice a month later from a 3rd party collector, not ComEd. As I attempt to communicate with ComEd to confirm that I in fact paid my bill, they have no information on file or no way to verify directly with me because they sent it to collections. I then write the collector and ask for verification. In the meantime, ComEd sends me a refund for overpayment check in the amount of the collection, with no details (or apologies), just a check. I contact the debt collector about the check and they say that ComEd must have applied my final payment to the incorrect account. Totally unprofessional and out of line. Now I have to get my credit report cleared.

My girlfriend is trying to a get new account in her name. They told us 12-14 business days. We are getting very tired of being without power. Every time we call it's just another blow off. We have called the state and ComEd didn't care. They would never go this long without power. We had a power outage due to a storm today. ComEd stopped by and wondered why we were the only house without power. We explained to him the reason and told him that their policy was to make us wait 12-14 days. He said he never heard of any such policy. So my girlfriend called them up as her and our son is talking to them. He had told them that we could die from this because it's getting close to 100 degrees. And she actually told my son that "It looks like you won't be around much longer then." So now we are going to go see a lawyer. Hopefully we can get this straight. I think I'm going to Spark Energy.

People are having trouble paying their utilities already, and try working out a payment plan with Com Ed or Peoples Gas. Peoples Gas told me I owed them 550, to just get started, and then I would pay a certain amount every month, and anymore gas I tacked on in the month. Same with Com Ed. REALLY. If you could pay the 600.00 to begin with you would have paid it, but since they put on this smart meter, they beating the crap out of people. They are the worst kind of people.

Today ComEd cut our power for 8 hrs for a quote "scheduled outage". We were not properly notified about this. Normally that would be nothing more than an inconvenience. However in our house, we have someone who requires oxygen and because we were not properly notified, I was not able to make arrangements for him and he ended up going through all of his portable oxygen. Originally we were told the power would be restored at 3 PM. Well 3 came and went and no power, so I contacted ComEd and after about 5 mins I was able to get to a prompt that sent me to a person.

A landlord failed to report or disconnect, however that happens before the new tenant moved in. The new tenant with a family, afraid not to pay, went to LIHEAP program and complained maybe because the mail man was not properly delivering their bill. I read his bill and man, look at those bogus surcharges on his usage. I was like there is no way his family had a usage of a store. I told him he better complain. ComEd customers rep do not realize there is no way a family in a 2-bed cause the light bill to rise more than a house. Not true! Why is ComEd frightening Chicago residents with that and nothing being done? I just do not understand.

I paid my February thru april bills in full and on top of that purchased an energy efficient washer and drier. Then I get a shut off notice 5 days after I paid my bill on 4-1-2015 to come up with an additional 100.00. Clearly I am being gouged and ripped off by com ed. There needs to be an inquiry into these criminals and a class action lawsuit.

My electricity use monthly is about $50, but the delivery charge from Com Ed is $40 plus other crap they charge you for along with my taxes - comes to around $60. How the hell Com Ed is charging me MORE than what I actually use?! This is a RIP OFF! My neighbor tells me her Com Ed bill is never over $70 monthly and she's @ home ALL DAY!

Com Ed switched me to email (e-billing) without my permission and without me requesting it. Then I did not get any emails for bills for 4 months!!! Although they stated that they did send email bills.... I did pay in full for the 4 months and they did refund the "late" fees. I then switched to Starion Energy for the energy cost and I will save about $25 per month for the next 6 months... So Com Ed's profits will go down!!!! They should not have lied to me!!!

Integrys Energy Services Inc has been providing my energy since. I did nothing and it changed from Com Ed to Integrys. I allowed this change to occur because I understood that it would be less expensive than Com Ed. But Com Ed's delivery charge has increased by 38% from May to August 2014. In May 2014, Com Ed charged $15.06/month for delivering electricity to my home; in August 2014, Com Ed charged $20.75. This is quite a consumer rip-off. Now who do I change to for my energy? Is Com Ed allowed to increase its delivery charges as it loses customers to other energy suppliers?

My electric service with ComED has been out since 6-30-14. I called again on 7-2-14 still no ETA. ComED says we won't bill you for the days you are out of service. You should not bill me!! Then they say we are not responsible for your spoiled food, but you are responsible for me having electric service. Me losing my food means days maybe we won't have anything to eat or barely have it. ComEd is out of touch with the importance of having electric service. I was also told they don't have that many workers!! Way to go ComED!

I entered into a deferred payment plan in December. On 1/8/2013, I received my next bill that was due on 1/9/2013 and a disconnect notice for 1/14/2013. When I phoned Com Ed, they stated that there was nothing they could do. I cannot pay the bill until 1/18/2013. I was told that Com Ed cannot give extensions and there is again nothing that they can do. I cannot believe that my electricity will probably be turned off on Tuesday, 1/15/2013. I can pay the whole amount on 1/18/2013, but Com Ed does not care. I cannot understand how they can do this. With this economy, they can harm people because they are a monopoly and we have nowhere to turn. I am so scared. How do I tell my son he will have to live for 3 or more days in the cold with no heat or electricity? Because when I pay the bill, they can take any amount of time to turn back on my electricity. Please, someone help me understand how this can happen over the difference of paying a bill four days after the date on the bill.

I live in a small five-unit condo building. Since late May, residents noticed a noxious odor in the elevator and lobby. We investigated the elevator shaft and removed some standing water from the elevator shaft which we assumed was causing the problem. But the odor continued. On July 30, our elevator maintenance man was servicing the elevator and noticed the strong odor coming from the fifth floor unit. We discovered no electricity in the unit, dead flies, maggots on the kitchen floor and rotting food in the refrigerator. There was no tag on the meter in the basement and no notification that the electricity had been disconnected. I called Com Ed at approximately 11:00 and was told 3rd party guidelines prohibit them from notification of a disconnect. I questioned if this was the policy in a multiple unit building where the health and safety of other Com Ed customers are impacted by the disconnect.

I moved into an apartment that had no electricity. Before I moved in, I called ComEd and transferred my service from my condo to the new place. Two months later, I got a bill for over $3,000. They told me it was backdated billing. I complained and they said they would investigate. They then told me it was up to me to find out who lived there before I moved in. I told them I wasn't an investigator. They said they would investigate again. They never got back to me. Plus, the landlord started making payments on a bill under my name, even after I requested to have my name taken off the bill. Then they sent this bill to collections! They never investigated or contacted me after several calls, a fax and 2 letters. When I call, all they say is it will be investigated. This is from Jan 2010.

ComEd just sent me two consecutive bills, both dated within a day of each other, for $300.00 a piece. This balloon-bill estimates monthly charges that dates back to January of 2011. Now, I owe them almost $700.00 in the next three weeks. I live in an apartment. In the past year, no one from ComEd has contacted me for a meter reading. Now, I am being attacked with this bill for an entire year of services. Additionally, they sent me a compound bill, two bills only a day apart, so it looks like I did not pay the previous (first bill sent).

Last year, Com Ed put a smart meter on my home. Since then, my bills have gone sky high. I have a severe medical condition. When I tried to call Com Ed several times, the customer service people were rude and told me nothing they can do. Also, since the meter has been in, my children have been getting sick with nausea, headaches, stomach problems and myself also. My medical condition has gotten worse. What can I do about this meter and have it taken out?

ComEd overcharged me for services, they received a LIHEap Payment to pay for my bill while I was with them. They told me that I will not have a bill for five months due to the credit on my account and only after five months they would put me on a payment plan. When I canceled services after 4 months, which was within the credit and moved from the residence, ComEd still sent me a bill in the amount of $321.86 for the studio apartment unit.

I have been trying to establish service at my new residence since December 15. I called ComEd to establish their service and I was told I have to take my ID into a currency exchange in Dolton,IL on Michigan Rd to fill out the application and show my ID with my address on it. Once doing so, I should receive a number to call back to ComEd with. Needless to say the currency exchange does not give any number out. I proceeded to call the light company back on December 23 to see if I was able to establish service. They told me that I need to give them a week and to call back. I called back after the new year and was still unsuccessful at getting my service established. So I ask my mother to phone them. She phoned them and was told to call the currency exchange to get the number. Well the currency exchange stated that they do not give any numbers out and they did not understand why ComEd was telling the customers such. So it's now March and needless to say I still have no service established. My mom was able to get through again to someone last week and she was told I had to go to another currency exchange to show my ID, this time in Markham, IL on Dixie Hwy. I went there and once again they do not give out a number! So now it has been 3 months and I have not received a light bill from ComEd. At which whenever I do establish service my bill will be extremely high for me to pay 3 months at one time. I would appreciate if you all can file this complaint on my behalf. I am a college student and just starting off in life of my own and cannot afford all this hassle to establish light service in my name. Thank you.

Ms. ** charged fees and past due fees for service over ten years ago, promising they would not charge the old bill all the time. They wouldn't respond to any phone calls or because of my racial background, they made instigated misunderstandings with me and them while trying to discuss the bill.

My payment amount has nearly quadrupled. My average monthly bill is between $53 to $69 more or less. As a matter of fact, my October bill was $53.98. So of course I was shocked when I received my November bill of $224.10. When I called ComEd to inquire about this amount, I was told that the amount was a result of an October meter read and my billing prior to the read were estimates.

On Friday afternoon 10/29, Com Ed cut off our service for non payment. We immediately called to and paid $600 of the $1,000 balance but they still would not restore service and demanded payment in full. We offered another credit card to pay the entire bill but then were told that they would only accept one payment by phone per day and instructed us to go to a currency exchange to pay the balance if we had any hope of getting the electric restored by 6pm, which was the latest time they could possibly accommodate, but we would most likely have no power until Monday 11/1/10.

With ComEd, my electric bill is only $40 - $45 monthly. The delivery charge is $22.09 on top of taxes which is only $3.11. My complaint is that we consumers should not have to pay with half our bill is just in delivery charges, so my total bill is $70 and $22 of that $70 is just in delivery service charge. I think it's crazy that we have to pay that much just in delivery charge for the electric to get to us! What really upsets me is that there's no other company to switch to or compete with ComEd. Someone needs to step in and do something about this delivery service charge that has tripled that ComEd is getting away with.

The electric company for Chicago, IL has hiked up out monthly bill without any notice or proof of increased electricity usage. When asked to have a worker come to our home and read the usage meter they declined and said our monthly bill will continue to be more than 50% above previous bills for that past 20 years. Our monthly bill has averaged the amount of $30-$45 and month for the past 23 years. Now the bill has hiked to over $100 dollars a month without any proof of increased usage.

I contacted Com Ed to have them explain a charge on my bill. The bill states that I had a previous balance of $320.63; total payments of $450.00; the amount due for April 23, 2010 was $124.00. The total current charges for 3/4/10 to 4/1/10 are $40.46. My April KWH usage was 261. I wanted the CS person to explain why I had a bill for $124.86. She went all the way back to November 09 with my payments and bills and tried to explain the bills in several different ways and how this could add up. Every time she tried to explain it and add it up, it never equaled $124.86. Still my previous balance was $320.63 and total payments were $450.00. This means that there is an over payment of $129.14. So why do I owe $124.14?

Com Ed charged $2.17 for electricity supply and for delivery services, $10.38! Total of $13.14. It's just a robbery that may be regarded as economic damage, especially when I'm unemployed and getting help paying for electricity from LIHEAP!