CenterPoint Energy Reviews

I would like to express my heartfelt thanks to Russell, a supervisor at Counterpoint Energy, for her outstanding professionalism and genuine support. When she learned that we needed to restore the gas service for health reasons, she immediately took action, contacting all the relevant departments and ensuring everything was handled quickly and efficiently. Her respectful attitude, kindness, and dedication truly made a difference. Wishing her all the success in her career and beyond. 🌟

Been at this residence for 6 years receiving 1 bill. For the last 2 months, I've been receiving 2 bills. The CenterPoint agent went from being pleasant to argumentative trying to convince me both bills are mine. Being accused of nonpayment on the 2nd bill after I've made payment arrangements and payments for my actual bill. I'm not gonna be forced to pay 2 bills for 1 residence. CenterPoint doesn't listen to reasoning and I am the ONLY person in my neighborhood that is receiving 2 bills a month. I can't afford it, nor will I be forced into accepting their blatant inaccurate billing tactics. Then try to argue customers into believing they are right. It's unethical and immoral. The agent claimed that there were issues with billing and it had been fixed. Not true because I just started receiving 2 bills. She got angry and so did I.

It is extremely difficult to get hold of a customer service representative. We tried more than an hour to get connected to a rep and while talking the call got disconnected. Again it took multiple attempts to get connected to a rep who says they can't call back if the line gets disconnected. Their iVR system is useless and can't recognize voices. They cancelled the appointment but absolutely no communication or information until we called them. They don't even feel apologetic for any inconvenience they caused. Overall it is terrifying experience and I wouldn't recommend this company to anyone.

Extremely disappointed. My gas was shut off due to unpaid bills, but I never received a paper bill in the mail—not even once. After realizing this, I immediately called and paid what was owed, which took almost 40 minutes just to get through and complete. It’s now been 4 days, and my gas still hasn’t been turned back on. I've been trying to call again, but I’ve been on hold for over 50 minutes with no response. The lack of communication, long delays, and difficulty reaching support are unacceptable—especially when payment has already been made. Customers deserve better service and faster resolution for essential utilities.

Today we had a schedule power outage on my street. No communication from Centerpoint prior to turning the power off. Centerpoint just turned the power off sends an email and says sorry for the inconvenience. Their communication with the customer is horrible. A company of this size has to plan their shut downs days if now weeks in advance, but they don't communicate with the customers what days and time power will be down. I know my neighbors and some are elderly and need to have power for medical devices. This is irresponsible of a company that has a monopoly in out area. This needs to change.

CenterPoint is so unreliable that you can’t depend on having power even on clear days with no weather to cause issues. My fish died due to a recent outage and power to the tank shut off. This company needs new leadership or be dissolved. It’s a joke.

Power went out on Wed night around 9p and was still not restored by noon on Friday. They are slow, completely unresponsive to needs of customers, and show a general lack of empathy or urgency with customers.

When we moved to a new home we transferred service and called to confirm it was all good. They messed up our auto-pay and shut off our heat in the middle of winter. Offered nothing to help and made us pay the now large unexpected bill entirely before restoring service and even then wouldn't do it till the next day. It was below freezing temps and we have a newborn.

Bought a new home and had gas turned over at closing. Apparently the sellers had a delinquent bill and 16 days after I moved in I come home after a 14 hr day and my gas is turned off. I called the number and their business hours are 7am to 7 pm (same as my work hours) so it takes me 2 days trying to contact them on my breaks to find out why I can’t cook or take a warm shower after a long days work in my new home. Apparently the seller was delinquent in their payments and they shut my gas off as a new customer. Ridiculous. They said they were sending someone out before 5 to turn it back on but someone had to be there. My mom was able to shift her work schedule at the last minute to be there and waited 5 hours for no one to call, text, or show up.

Fraud company, they based on racist company, they will come in your home. Will try to kill your dogs to remove the gas lines. The police can’t do nothing. The government can’t do anything because you can’t report them. Fraud company.

This is absolutely the worst energy company ever. They wayyyyyyy overbill you. The wind blows and the power goes out. They can't keep a grid going. Their customer service is staffed with people you can't understand on the phone. Their information is incorrect. Texas needs better. This is outrageous

CenterPoint is so disappointing from customer service, ease of payments with hidden fees and more hidden fees. If I could use another supplier I would. Someone please retire centerpoint, complete disgrace!

Center Point Energy customer service is absolutely terrible. I have called over a half dozen times within the last 2 weeks to try and get service turned on to a new property. Every time I call, I get transferred multiple times just to be given a number where you have to leave a voicemail. I have left 4 voicemails over the last 2 weeks with one call returned. Still no service turned on. I wish I had any other option for service, but unfortunately they have a monopoly and they know it. Would leave negative stars if able.

They are impossible to deal with over the phone. Received nothing in the mail and they shut your gas off with no warning. Then they give a 4 hour window sometime between 8am-4pm M-F to turn it back on. They don’t care about customers because they know you have to use them. What happened to American values?

When cancelling service the website only gave me the options to unenroll from automatic billing and paperless billing. While reading through it made it seem like that was all I needed to do when trying to cancel service and once that was done I was able to cancel. They did not cancel my service till almost a month later and when speaking with customer service after receiving a past due bill they said it wasn’t possible that the website did not list the correct information and told me that I had to contact my previous landlord to back date my payment and receive a credit for something they did not cancel. Website feels purposefully confusing. I do not recommend unless you want to be responsible for paying 3 times what you owe and service not being cancelled.

So is it fair to get charged for late fees when you pay your bill late? Is it fair for reliant to say call CenterPoint because it’s not us. I call centerpoint and they say, "We don’t ever charge you. We only supply the services". Centerpoint says, "You need to talk to Reliant". I call reliant and they say, "We can’t give you credit for the inconvenience because we didn’t charge you during the outage". Right but you turned my fridge, tv, WiFi box, computer and everything off. I’m supposed to be happy you didn’t charge me? Wow! You inconvenienced me just like I do when my bill gets paid late and you add a big fee! We as customers deserve a credit for the inconvenience that was caused either way. I have recorded phone calls with Centerpoint and Reliant!!!

CenterPoint began digging in my yard on 2/4/25, after several hours I went home to see what and why as they made NO attempts to contact me to arrange access or explain the situation. I called the customer service number about 6 times and talked to different people who told me there was no record of work being done in my yard. I added locks to both gates and left messages asking for a call back to understand what was going on and why. No one has returned my call. 2/5/25 they are back in my yard with ladders getting access over the fences. This is extremely disappointing and upsetting - again you have no record and yet you are digging up my yard and can't call or leave a note at the door explaining what you are doing. YOu are in my yard, trespassing on my property.

Absolute trash. They don't train for this level of crap. The whole world hates the insanity brought on by this scam. There is no way they are allowed to do what they are doing! Please help us with the fight against them.

I needed an inspection report to support my small claims court case about a leaky Samsung range. These stinking liars told me TWICE that the report was on its way. Since I foolishly believed they were honorable, I refrained from subpoenaing the report. But, they finally told me they refused to send me the report after it was too late to subpoena the report. They also lied about calling me 3 times, and finally left a voicemail on my wife's phone, even though her number isn't even on my account profile. As soon as I can afford it, I will change everything in my house from gas to electric. If you ever need anything from these liars, don't delay or believe them. Subpoena what you need immediately.

I just moved into my property they were suppose to call became they came yesterday I missed work stay home never called, and they blamed the system for the error. Today same thing promised to expedite no service no set and it 60 degrees. I have asthma and 2 kids I wish I could use another company and get a refund from them.

Terrible company, next to zero service or customer support. Have had countless issues during power outages. They withhold information and make it difficult to find outage information After storms power constantly cuts out For no reason. Gas service is just as bad. Was told by Centerpoint to activate a new account I need to wait for a bill that never came in the mail. Instead of being able to set up my account online. then after returning with my family from vacation to find they shut off my gas For a bill that was never sent and I lost heat and hot water after 28 hour drive from New York with a family and dog. They have no after hours emergency support or help Unless it is a gas leak. Atrocious company. Sickening they are allowed to have a monopoly in Certain areas. Would be better off with a hamster wheel for electricity and wood for heat. Would get better support from the hamster.

Deserves zero stars, not one. Lazy, unresponsive, and rude. Trying to connect a gas meter and they say my address does not exist. This is after they came and installed a new gas line AT THIS SAME ADDRESS. They require a security deposit but won't let you pay it because the address "does not exist". Took over 7 months to install a simple gas line and WE STILL DO NOT HAVE GAS because they can't figure it out. Shame. Horrible company horrible service deserves to go out of business.

Where to begin? I am an office manager for a leasing office. Since the moment they took over from another company, they have been not helpful. First thing we kept receiving bills that told us we didn't pay the correct amount. We did write one big check (we have numerous properties) but we included the tickets that had each account numbers. We called and complained that we shouldn't be receiving late notices. They gave us the run around. We did it their way, included on the check all the account numbers that we were paying and they still got it wrong. We finally gave up and started to doing it our way. We know we paid the correct amount each time. They need to figure it out.

Centerpoint allowed a complete stranger to me and someone not on my account to change my service and set up new service on my home that is being sold 3 days before the closing date on the sale of the home. When I called to set up cancelation of my service, they refused to change the cancelation date from what the potential buyer had set up. They allowed someone to cancel my service without my permission and both representatives I spoke with were extremely rude and disrespectful on the phone, refusing to change what someone had done on my account.

CenterPoint has a new system that they are using and after a customer's payment is received they return the payment four days later and charge the customer a $24.63 fee! I have called twice and had to pay using a credit card because their system has a glitch. They then charged a $2.50 fee for using a credit card! Extremely poor customer service not notifying consumers of THEIR problem and making us pay extra for their mistake.

This company can barely keep the electricity going around here. Today there are power outages everywhere after a few sprinkles outside. Absolutely ridiculous that in this modern time, Centerpoint has the abilities of cavemen. This company does not work like it's 2024, nor do they seem to care that they suck so bad.

Center Point needs to fix their call robot. It made it almost impossible to get service. They won't handle billing with a real person. When they transfer you to billing the call robot won't give you the option to make a payment. It took over an hour to pay them to start service. Please fix this

CenterPoint seems to be the only choice where I live and my dryer runs on gas. I got my gas turned off because I'm bad at checking my mail. I figured all companies operating in 2024 would have the foresight to handle notifying its customers electronically but not CenterPoint, you have to be on your toes and enroll in that feature yourself because of these reasons in their words: "We do not opt customers into the payment alerts and paperless billing as some customer wish to receive paper bills. Some customers also consider alerts to be marketing or overload to their personal inboxes." Who are these people that prefer critical billing alerts through the mail man? And have you used a modern email service with the common spam and marketing tab features?

We use them for natural gas. Paid to have a meter upgrade in late July and because the tech no showed, we went ahead and canceled. After multiple emails and follow-ups and absolutely no way to get into contact. With TX WOM, they did not process the refund until September 6, to which they said it would take 6-8 WEEKS to receive my refund. You are not the IRS or a national organization, no way should it take 6-8 weeks to send mail within the Houston metro. FIRE THEM!

I wish I could give them 0 stars! They are the worst company EVER.. I called to start service at the end of June for the beginning of August. Was told everything is taken care of after I had to get a paper notarized just to get a bill In someone else's name so I called and the SUPERVISOR lied to me saying it could take up to 30 days to start service and we had to start the process all over again. This company is a joke and don't deserve our monies!

Worst provider ever. It's not just during storms or high demand that the power goes out l. It happens all the time. Actually as I type this it's out again and projected to be out for the next 5 hours.

It's very frustrating that they send out letters about meter replacement with threatening language about losing gas service if you don't make an appointment, but then every time I try to call in to schedule an appointment I have to wait an unacceptable amount of time just to talk to somebody. I have to take time off work to do this, and my current call is approaching 30 minutes on hold. This is not the first time I've had this problem.

This company will cause you to lose your job with the inconsistency in service for us WFH employees. The fact we have to deal with them is so infuriating. Every other day lights are flickering off and on. Just ugh but what can we really do about it (swinging at the air).

Unacceptable lack of maintenance of facilities resulting in repetitive and lengthy disruption of service. Trees over lines that should have been kept trimmed took out power for millions in the Houston area during multiple recent storms.

Center Point energy is the most blood sucking UnAmerican sorriest company in Texas. If it were up to me I would have the President, COO and CFO tared and feathered and run out of Texas on a rail along with Center Point energy and the Governor. The Texas grid is a disaster.

I wish I could 0 stars, by far the worse ever customer service I have ever in my life dealt with... They are the most rude, unreliable reps to talk to... Cut my service off and charged me over 100$ in fee and after I call to restore service for the same day, they stalled and sent me to several different representatives until it was to late in the afternoon to put the order in... Definitely wish I had a other option besides this sorry company.

I would give it 0 stars if I could. I spoke with 3 different reps (Maria, Zaybe and Joshua) and NO ONE was knowledgeable enough, let alone spoke English well enough, to understand my issue. This was the worst ever and a waste. Horrible..wish we had another option. I researched and found only them. HORRIBLE HORRIBLE HORRIBLE.

Moved into a new property and just needed them to come by to turn on the gas. This is the 3rd day in a row that we've had to be at the house from 8am-8pm waiting for someone to come by. They keep making unreasonable excuses for why no service technician is coming despite promising someone will. Terrible company.

The most unreliable utility company in the state. Takes nearly two weeks to restore power after a category one hurricane. Comes back on for less than a week. Then comes rain. Out again. Abbot is pissed.

I can't understand why Centerpoint is allowing a gas leak that was found by them about a month ago to continue. It is in a neighbor's backyard that backs up to our property, the gas fumes are getting stronger, coming into our homes, we shouldn't be experiencing smelling gas fumes, it's not healthy. Centerpoint found this leak going on about a month now and nothing is being done about it! This is on Largs Circle in Memorial Chase, Spring, TX 77379.

This is the most ridiculous mishandling of a situation I have seen in my entire life. Power went off during the hurricane and came back on that night. Power went off the next day and stay off until Sunday night. Power just went out again and customer service says they won't give an ETA because "Sometimes the crew will not show up at all.". People, vote to rid ourselves of this sorry excuse of a provider. We have to get them out of here along with any elected official that wants to keep them. Your company truly does suck.

Whatever you didn’t do to avoid this much outages and damage. I’ve heard many things. At this point I’m confident they are ALL true. It just shouldn’t take this long. 8 days no power in the hottest month of summer. Food is ruined and can’t afford to replace it all much less pay your rates for the bill. I mean somebody has to be last to get power and you made sure it was Kingwood... hats off to the linemen out there though. This debacle falls on the leaders who made sure they got their bonuses. When I was young, I would see companies cutting away foliage, trees, limbs, from power lines. I guess the City, CenterPoint and HOAs can’t figure out who’s actually financially responsible for performing the preventive maintenance so y’all just let it go? Right? Welp.

A day before hurricane Beryl made landfall on Houston, TX, thunderstorm and lightning caused a transformer blowout at our business location. We immediately called to inform the Centerpoint customer service of the incident and ever since, to date July, 5th, 2024. Every phone call we have made to get information regarding the power restoration has been met with either a rude customer service representative to hung up the phone on us, and or only automated pre recorder computer messages which has gotten us nowhere in being notified of the repair efforts or any strait answer regarding the issue being resolved.

This is our 8th day without power. The category 1 storm Beryl swept through Houston on July 8th, 2024. No one could have EVER convinced me that 8 days and counting (later)... That my son, who is on the spectrum, would still be with power. We sleep in the car because he is too hot in the house at a whopping 90 plus degrees. I've lost all of my food, my fish tank is completely dead, and it's almost too hot to breathe.

I’m disappointed in the services that we are getting at this time. My family has been out of power for a whole week now and we live in the medical Center. I live close to the medical center because of my medical needs. I just called to find out about our services today, which is Sunday, and now on their recording, Centerpoint is saying that there may be a fee of $104 added to a bill for them trying to restore our power, that does not make sense if 1.7 million people are out of services. They’re charging each one of us to restore our power which should’ve never been out for this long. This is all a money grabber for them and I pray that we can actually, sue them for all the damages that they have done to us and our family.

I’ve been 7 days without power. I've been very patient but on day 5 I called to get an update on power restoration. The employee couldn’t give any information for the reason there were and are no updates on my address. It’s now day 7 without power. And still have not been given any information on when the power will be restored. Yesterday I saw crews down the street, several of those trucks sat in a food town parking lot for 3 hours doing nothing. Whoever their supervisor is, they are not doing their job in taking advantage of time in order for power to be restored asap to customers. That’s 3 hours those men could have been working to restore power to a family in need.

I don't understand why you people take so damn long to recover electricity for our community. I live in Kingwood Texas and I am a type 1 diabetic. And thanks to you for not hurrying up and turning on my power I have lost all of my insulin. I am currently in the hospital going into DKA because I have no insulin. You people are very disgusting to me. You don't think about clients who are medically fragile. You've got people out there that are on breathing machines and have to use those to survive. You really don't care about your customers.

The handling of Beryl is so bad this should be illegal. I lost power Monday morning of last week on 7/8/2024. There has been no eta to date and today is 7/13/2024. Centerpoint finally posted a map today for Houston with etas out to 7/19 and a category left that has no date assigned. How are these executives not fired? They have had 6 days to give etas, their efforts are an embarrassment, their “disaster plan” is worse than H-E-Bs by a large margin, they will be taking 2 weeks to restore power to many after a category 1 storm with “12,000 crews” at their disposal. I work in the power industry in Houston and they cannot be allowed to operate this way in the interest of public safety. Legal action needs to be taken against leadership at CenterPoint and their failure to do their job. They are a threat to public safety in the Houston area.

This is by far the most unreliable and irresponsible company. Their response to outages after natural disasters are too slow. We are under a heat advisory in the Houston area and people are dying from heat strokes thanks to this company unpreparedness to deal with a category 1 hurricane. I don’t want to imagine what with happened with a stronger hurricane. In my case, they don’t even have an estimated time to restore my power. Maybe by the end of next week if I am lucky. It’s been 6 days since the storm. This is unbelievable! I feel like I live in a 3rd world country, not the USA.

Thank you CenterPoint for working so hard to get our lights back. Excellent work, professional and hard working you are. Thank you for all your hard work from early morning to late at night to restore everyone's electricity. So all the people that had negative attitudes about them easy for you to criticize when you're not in their shoes.

They have made billions of dollars, yet are negotiating with repairmen to squeeze more $$ to add to their billions. Meanwhile, I've not been able to sleep or work. I'm just a working class nurse, trying to help others in need of healthcare and trying to ensure a decent, working class living. CenterPoint Energy needs to answer to Congress. Who has impressed me? HEB is who. Since the Wednesday after the storm, I've been able to get ice and a salad for my lunch & dinner. Meanwhile, our EMS, aka Lena Hidalgo et al. have fallen way short of their responsibilities. Anyone who has died after the storm should come to haunt them; but that means they have a conscious and I truly believe Hidalgo & her cronies do not. Well, this is the last straw for me to leave my home state.

There hasn’t been any help at our apartment **. No one has come over here to assist the damage or even fix the 2 poles that are down in the water. It been 6 days with no power and everyone else around us has power. That ridiculous that are taking forever and to slow and every time I see the work truck out and about working on what they're working on. A lot of the workers are sitting on their ass.

I have reported a down live wire in my yard every day since Beryl knocked it off my house. I am falling in deaf ears. This is a huge safety concern and Centerpoint doesn't seem to care. There are many children in my neighborhood that walk right by the fence that this line is lying on. It could easily become energized.

Centerpoint Energy and its rapacious corporate rats are feeling the tide of change. CEO, Jason Wells standing in front of a 70° thermostat has the unmitigated gall to tell us to conserve energy. They have the wrath of Houstonians to answer to now and I promise...WE DEMAND CHANGE!!! #CENTERPOINTLE$$ #FIREJASONWELLS

There hasn't been any help in the 77379 area, we have not had power in 5 days. Centerpoint is taking too long to assess the damage and I have not seen any trucks showing that they are working on this.

I live in Clinton Park with no electricity, San Jacinto & Galena Park had assessments & repairs being done. Clinton Park is between the two cities. No help in Clinton Park for 5 days and counting. SAME PROBLEM IN MAY. WHY?

Since Early Monday morning we have been without power. My sibling has a heart condition and has to stay in cool atmosphere. I tried calling Center Point Energy right here in Houston TX, and I have never been treated with such negligence or disrespect by their representatives. When you manage to get through representatives will hurry up and fast talk you before you get say one word and put you on hold, or simply hang the phone up in your face. I know most of the time when I called Center Point Energy including their Corporate office which is also here in Houston Tx the line is always busy because they take the phone off the hook or disconnect the cord from the phone; ignoring customers and consumers no matter how serious the matter is.

Never in my life have I had such unreliable service. I have lived in 4 different states, both rural towns and metro cities, all over different parts of Texas, and houston Centerpoint is by far the worst I've ever had to deal with. I was on the Alabama coast during 2 hurricanes and never lost power. With centerpoint a little thunderstorm hits and you're blacked out for hours. Even when they repair it you're bound to lose power again within 24 hours.

We had absolutely no power outage during or after Hurricane Beryl then late in the afternoon the day after the hurricane had already passed Houston half my block experienced a power outage and despite reporting the power outage there has been absolutely no effort to restore the power and my elderly mother has no way to power her oxygen machine. I feel like they purposely cut the power on our block to direct resources elsewhere which is very wrong of them. They need to fix issues as they occur not cut needed power from customers just to direct resources elsewhere.

Beryl has been a total disaster mostly because of CENTERPOINT. Drive by staging locations and there are 100s of trucks sitting there because of a lack of direction from Centerpoint. I sincerely hope there is a way to FIRE CENTERPOINT. How can neighborhoods that have total underground wiring not even be assessed after FOUR days? All the additional FEES you charge are almost as much as the cost of the power. Where is all this money going?

After the Beryl, millions of people are without power because this company was not prepared. They don’t respect or care about the American people. This has happened so many times and they never learn from their mistakes.

A promise is a BIG deal to me. They told everyone our lights would be on today BY 10pm. Over a million people have to go WITHOUT power yet again. I’m just a little bit. They lost any good to say about them forever.

0 stars. They are aware of the weather and do no preparation. Nothing in place and you can’t even contact them over an outage when the CenterPoint system is messed up and the ice said, "Don’t call us if there’s wires down or if there’s sparks." Like fix the IVR and prepare for this rather than scrabbling at the last moment. Plus they lie on the bills and over charge you. The reps don’t even know why you being charged.

Extremely disappointed with the service provided by CenterPoint Energy during the recent storms. Despite being alerted about the severe weather conditions for days and weeks in advance, they were utterly unprepared. It's clear that instead of taking proactive measures to ensure the safety and reliability of their service, they chose to prioritize profits over preparedness.

They should take away CenterPoint's monopoly, we have gone further, we only found fallen trees, fallen trees and not a single crew, they take so much money from us in each receipt and they do not comply with their obligations, useless.

CenterPoint is not reliable, with power going out consistently throughout the year, especially when it’s hot or very cold. And forget it when a hurricane/tropical storm comes through. They’re the worst.

Hurricane Beryl (cat 1) somehow managed to completely decimate all of Houston's and Greater Houston's power grid to over 2 million customers. Centerpoint has managed to build the most fragile power grid known to man. Additionally, Centerpoint repair solutions are cheap, unprofessional, and display their broad lack of trade skill throughout their company. One simple summer rain storm today, July 10th, knocked out power to Pearland, TX after they had "restored" our power from the hurricane. Centerpoint specializes in installing fragile electrical systems that can't tank simple weather systems. Houston needs a power company that anticipates disaster, withstands normal challenges from regular weather conditions, and promotes electrical grid resilience through the use of higher quality installation of materials instead of using "band-aid" techniques to fix everything.

Horrifying experiences. They are inhumane and in the summer of Houston refused to fix an outage (not from a single storm) for 4 days in a home with pregnant mama and 2 tiny children. They did not care even with pleading that it was over 95 degrees INSIDE the home.

Class action lawsuit! Monopolies breed incompetency at the expense of customers and critical users. All the data indicates that Centerpoint were woefully unprepared for Beryl and unwilling to commit resources until they HAD to and even now there is a scramble. Imagine if this was a wind AND flood event. It is shameful and they deserve to be sued for their incompetence. Hats off to the hardworking linesmen but this is an indictment on your management. 3 days is inexcusable in the 4th largest city in the USA.

Worst company. They don’t care about customers. They do not have any clue on what they are doing. Just money collectors. They said they are prepared but it looks like they don’t have any engineers or crisis management or any mind.

This is literally the worst time known to mankind, of all the power outages we’ve had over here we never waited this long for power and it’s crazy cause everything around us has power. Abysmal job by Centerpoint and their workers. We are right next to Exxon and they have had power rebooted since the first day and y'all skipped right over the neighborhood I live in, this truly sucks.

This utility provider is arguably the worst in the U.S. Currently, most of SE Texas is facing baking temps. with no end in site because Centerpoint practices no customer service whatsoever. In fact, their reps. are incompetent and often rude when contacted. That this company has a contract to do business is disgraceful and a direct result of government corruption. Why else would some of their administration be accompanying Gov. Abbott on a junket to Asia while millions (yes, that’s correct, millions) of Centerpoint customers are facing scorching hot days without access to power? Similar inexcusable and borderline criminal behavior. I’m soon relocating and, to be honest, this dreadful company is among the reasons why.

A monopoly cabal of incompetent could not give the slightest damn about customer. 3 days no power for a category 1 that hit 200 miles away. When the sun goes down they all go to sleep, saw 3 trucks parked in the shade of a wood line doing nothing.

Centerpoint Energy was unprepared for this emergency. My home is on the critical care list due to my son being a LVAD patient. You would think after calling for days asking the representatives to check my status. There is no urgency and I understand that my household is not the only one needing emergency electricity.

This is the worst company that I ever seen in my 57 years across every continent, they are a disaster-preventing outages in a city like Houston that have weather issues all the time, then they have a informational subscription that never communicate anything during an emergency and it took them 4 days to recover. I’m talking about 2.3 million clients power outages! We had one a month ago and now we have another one!!

Centerpoint is horrible far as getting people lights back up and running. The storm came through and almost the whole city lights is out and all I see is the trucks riding around doing nothing. I even seen one truck in Kroger parking lot just sitting there talking. People are out here struggling barely making it due to lights being out and they riding around like they don't care doing nothing. This is the second day no lights.

Centerpoint energy is the worst. Everyone in the city is without power and no updates are being given. I have been signed up for notifications for years. I have received nothing since Beryl took my power out. I see lights on the other side of the street. I see businesses open but we can’t even get a simple text. Sad. They really need to step up their game with so many people in TEXAS relying on them to do their jobs. It’s completely wrong and unfair. We have NO choice in the matter.

Centerpoint Energy totally wrecked my yard after the last storm and assured me MULTIPLE times they would clean up the mess. After 3 1/3 weeks of me living with a mosquito breeding debris field they said they were NOT coming to clean it up. They cut down 6 trees unnecessarily and it cost me $1800 to have it cleaned up. Worst lying company ever. They have NO accountability.

Paid to have gas meter upgrade to use with new generator and was schedule for service 2 days later. Technician came on time and ask for generator company to add joint and said will be back next day. I call CenterPoint 5 times and got five different answers. From maybe tech will be in today or you are reschedule from month from now. Even this type of upgrade is normally schedule two days in advance. This a total discrimination by CenterPoint Energy.

CenterPoint is in the neighborhood replacing old gas lines with new ones but they are messing up things while trying to replace them. I have called several times about the overflow of water in front of my house that’s causing mosquitos and every time I take my baby out of the car the mosquitos get to attacking because of the water. The last person I talked to sounded as if he could care less.

I made my first call to Centerpoint Energy on Tuesday, May 28th. I was initiating gas services on May 30th, my move-in date at a new apartment. I was told about the policy of the phone calls. Keep in mind, I was moving from a place 1 hour away from my new apartment location. When I got the automated call on Thursday, I realized that I'm still 1 hour away and that it was a bot on the other end, so I called the customer service line to notify them that I am on my way, and that the management office will be there to allow them into the apartment. They canceled the order, and told me that I can't reschedule til the next day. I spoke to George, a service representative, and Moses, a supervisor, who both told me I would have to pay $50 to correct their mistake. My apartment notified me that I can't move in until gas is turned on.

CenterPoint Energy: paying to camp in your own home. Is this Texas or North Korea???? My power goes off every time a cricket farts. I'm sick of losing groceries because our grid is too old. You charge me a fortune so fix it!

CenterPoint is the worst energy provider in the world, by far. A little rain or no rain power shuts down. They knock the power down on weekend for unscheduled maintenance. I want to sue them. I called one time and their representative told me the company has an old infrastructure and dies. It invest in upgrades! Screwed up company. The CEO shoot be kicked out asap.

I know we just had a storm that knocked out power for several thousand customers but this just keeps happening in our neighborhood. It only takes a mild storm to lose power and it happens quite often. This has got to be the worse power company in the state if not the nation - extremely undependable!

Useless- bungled outages. Tried hiding behind storm damage and brave linesman to excuse a slow and completely incompetent emergency response. When they couldn't do their job of supplying power, they should’ve at least done their job of informing people of the outage and what to expect, including accurate estimations of time for repairs, but they also failed to do that and are completely unapologetic.

For the past 10 years Centerpoint Energy has had outages during extreme weather conditions. They have done little to nothing to strengthen the physical aspects of their grid. I have lived in multiple states and several other countries. I can authoritatively say that Centerpoint energy reduces any state to a Third World country. The Board of Directors and leadership should be thoroughly embarrassed and ashamed they are unable to maintain an energy grid.

Omg. Where do I begin? They been lying to the new and the people they have only been fixing traffic light. No one power has came back on since the storm. The amount of times they lied saying our power will be fix by the end of that day but what took the cake is my mom had called asking for updates. They said it’s been restored. We get him. THEY LIED AGAIN then called back. These people skip over us and marked us down as restored. We should of been done by Friday night.

If you want a greedy company who has disconnected their phone lines, disconnected the ability to even make a claim that the power is still out (4 days later) forget about it. They basically deployed the bare minimum of employees to fix over 1 million people without power, got huge backlash for it and now after 4 days without power have decided to bring in thousands of contractors to help…which should have been done on day one - but they wanted to save their money. They send period emails saying they are working so hard - like working so hard that no one could ever even understand - yet still refuse to give an estimated time of when they will fix the issues. Won’t allowed you request more information online, and won’t answer any questions or phone calls.

So, they stated that the area code 77375 would be for the most part up and running for electricity after the storm. Today is May 20th 9:25 p.m. I still have no power. I have to be honest. These guys are worse than a third world country supplier of energy.

Wow, a company with that much money can only pay 2,000 employees to solve the problem of 1 million homes without electricity. First of all, there are too few employees for this big city, second, if they don't have enough employees, why don't they hire people from other states to help with this disaster? Or at least Center Point asks for free help, and do not have us suffering from heat and without food in our homes, just because those who run these companies have their brains frozen, we have already been without electricity for 3 days. Texas wakes up, our electric company IS FAILING THE EXAM.

Terrible customer service. I spoke to 2 representatives who gave attitude the whole time and the supervisor as well. There was only one that showed human decency and after being disconnected and refused a transfer to a different representative, they hung up on me. There was no help with an issue and I never got notified with a statement. Instead, they disconnected me and I had to repay a fee. Loyalty does not help at all with this company and they have the worst customer reps and assistance. Find a better company.

Horrible. They use wind. The electricity goes out all the time. Raindrops in the power goes out. It's pitiful. I don't know what happened but they need to bring it back to what it was 5 years ago. This is horrible.

Scheduled gas hook up over a week in advance for a Friday hook up. Called around noon day of hook up to see if I could get an update only to be told my order was canceled and if I paid an extra fee someone would come out by end of day. Well it's end of day and no one showed up. Now I'm not able to cook or take a hot shower all weekend. What a terrible company. It's a scam that they are the only provider and allowed to get away with this.

Go electric. They are unprofessional meter maids! Don’t help customer service horrible? You can tell it's people working from home? They don’t care if your bill is always paid with auto pay? That’s their only authority the meter maid a boot! Coz he’s mad and don’t like his job!

Second loss of power this month over 24 hours long. The first time was a storm that took over 4 days to restore. The second was them falsely flagging the account for shut-off. This was not discovered until the next day when we called and finally got to speak with a human being who said we were falsely flagged and shut off. Then, we had to pay 40$ to restore the power we should have had.

I spoke with a representative three days ago about sending a technician to turn the gas back on after replacing the meter. She promised they would arrive between 8 AM and 12 PM ET, but it's now 12:53 PM and they have not yet arrived. I called the call center again, but the representative could not provide any information about my request or when the technician would be available. I feel trapped in my own home due to operational inefficiencies and a lack of communication between systems, leaving customers like me without updates on our service requests and expected outcomes.

8 hours waiting for electricity to be reconnected. I keep calling and they take me in circles. Supervisor will read from the same screen as employees. The script is basically you won’t get help whatsoever and your only choice is sit down in a house with no electricity, in the middle of a hot day, and wait for the technician who in 5 mins will reconnect your power. But beware, should you not hear the technician knock, or dare take a bathroom break, he will leave. And your nightmare shall start all over again. A never ending waiting game. It doesn't matter if there are 2 children at home, including a baby, which was communicated multiple times. Why should they have a so called customer service? There is no customer service whatsoever. Their processes are broken. Badly broken.

Apparently, I'm not the only customer begging for mercy for service to be reconnected. I am under treatment for a critical condition and was told it was up to the discretion of the technician if "he is able to meet my scheduled request for the 3rd day". For 3 days I have been advised that numerous times a call was placed by the technician and if not answered, it’s considered a no-show appointment. PROBLEM IS, I have absolutely ZERO calls in my call logs where ANY attempt was made.

This company is the absolute worst!!! They schedule appointments and cancel them without showing and without notice. I sat and waited all day for service to be connected, no one showed, called and was told the appointment had been canceled. They told me soonest someone could come would be the next day so I left and then received a call that the tech was on the way. Went back and waited then received an email it was cancelled again. Called and was rescheduled for the next day which was a Friday, no one ever called or showed up. Called Monday and was told there was never an appointment scheduled. Would absolutely never use this company if there was any other option!!

Our energy usage is over 4,300kwh/month according to CenterPoint!!! We have a small 3 bedroom starter home. We have had 3 energy audits and none of them have found a reason that we would be using so much electricity. We put in new windows, new AC, etc… And nothing has changed. Electrician said it has to be on their side. CenterPoint just looks at meter and says it’s fine, if they even come out at all!! They don’t help, don’t care and are rude!!!

I got shut off 1 day before the disconnect after paying $600 which left me a balance of $115. Called and spoke to the service rep who refused to hear what I had to say. So I demanded a supervisor. Come to find out that they started service at the residence when wasn't supposed to. When I installed a service pole they started another bill and had to get $1300 transferred to the current service. Had power back on in 20 minutes. That was the first of February now I'm receiving another bill to be paid for $837. So they never removed the bill that was for unauthorized for service and continued to send me the bill. Now they won't remove the bill and continue to cause billing issues with my service.

When you calling for help and know you’ve already traveled the proper channels for your services through provider and now request to restore are already in place just please reconnect the services the same way you disconnected it via request abruptly. No need for poor attitudes. It’s not your power that’s lost. Be considerate especially when the same consumer is not at fault and at the end of the day pays your salaries both service provider and transmission service.

I have been using this service from my house for the past 2 years. Have not really had any issues up until now. Was online. Trying to pay my bill just 2 days ago and it was not ready and said I had a credit. Today I look and it's twelve dollars higher than it should be when we've used the same amount of energy. Call in. On hold for forever. Very unhappy with this service. They need to keep their web page up to date and not bill me 2-3 days before it's due.

The worst Gas Company to use. They will make you an appt and then have you waiting the whole day to call to find out you don't have a so call appointment. I Do Not Recommend To Use This Company. Chose A Different Gas Company

Centerpoint Energy doesn’t have a sense of humanity due to. I have three children which are under four years old and disconnect my gas service due to nonpayment which my community help me pay the payment and last night we slept in a freezing house and my kids are coughing due to the cold situation, and now spoke to supervisor managers of Centerpoint Energy. Don’t have a humanity service due to an emergency reactivate after receiving their payment.

I live a few miles north of Houston and for the last three or four years have had frequent electricity outages. They sometimes last 20 minutes, or they can be over an hour or more in duration. If the wind picks up, or it rains a bit, there's an outage. Thanksgiving day? Outage. Any given day of the week? Outage. The "explanation'' given is always "equipment damage" and from the looks of it, the equipment gets damaged a lot more frequently than it did four or more years ago. I've lived in developing countries with better service than Centerpoint affords its customers. Public Utility Commission of Texas: At what point will you do something about this???

They cut my gas off 2 days before Thanksgiving & my bank shows it posted on the 15th of Nov so I sent the proof via Fax but they said a investigation hasn’t been set up so now I paid online lots more than I owe because it says it will be connected today. Will be about 34 degrees tonight, no heat, no hot water, no cooking. This is not good & they obviously don’t care. The investigation could take 2 weeks. That’s unacceptable.

Oue experience was horrible. Shut off 1 day prior to us paying our $70 bill, excessive fees to reconnect including same day reconnect. Centerpoint is a total rip-off. No consideration for struggling people.

I attempted to have my service turned on because the heat in my home is gas. I attempted to have it turned on in October, after 12 phone calls of being on hold for 25 to 30 minutes, waiting on a representative, that never answered; I finally called in as an emergency gas leak. I then got through to a person, however that person told me, they were sending me back to the other line, that I've been on hold on all the other times, because this line is for emergencies only. I told her, "No thank you. Please just give me a number for corporate or a supervisor, Because there is never an answer on that phone line." She ignored my requests and sent me back to the line that is never answered.

If you are relying on accurate information for a project or trying to work with them and contacting them regularly with updates and notifications expect a bunch of lies and ** from the administrative office and staff. We are building an accessory structure and have been communicating with them for 2 months to cap and move a gas line. We were told it would be done on 10/2/23 and completed so we had our accessory structure scheduled for the week of 10/23/23 with a 16 man crew and multiple sub contractors to pour concrete and set footing and start our build.

To cut to the chase, I needed my gas cut back on. I went online and paid not only my bill, but extra fees & charges for them to "reconnect" & have someone come out. This was Friday. Of course they are closed Saturday & Sunday so I had to wait until Monday to speak to someone. An agent told me someone will be coming out the following day on Tuesday. I never went into work because I wanted to make sure I was home. THE TECHNICIAN NEVER CAME. I called them on Wednesday morning. They told me the reason why they never came was because I wasn't home which was a flat out lie. I got no call or door knock. They then go on to tell me someone will be there the following day on Wednesday. I call out of work AGAIN, and no one arrives. This time I even got the automated phone call saying someone is 30 minutes out.

I have been in quite a few places in this country and it takes no time for the utility service providers to connect the natural gas, but it takes days for Houston Centerpoint Energy to do this. Your time does not matter to them.

Not recommended at all. Worst company to deal with. Charges are way too high. Outrageous. It's like mafia. They tell us not to use too much electricity and charges us $350-450 for 4 bedroom house. What is this? They think they can take high bills but don’t use electricity either. We kept it under 78 temperature from 11pm to 8pm for AC in a day. It feels way too hot till 8pm and we don’t even use washer or dryer during that time but still paying so much. $350 this is ridiculous.

Expensive and added fees. They charge $120 just to start a service even though they already provide service in the apartment complex I live in Texas. Required by the apartment complex to use this company, or else I would have not picked them.

This started in April. I got a late payment notice that 2 of my payments were returned. I contacted the company, sent in bank statements showing that the payments were withdrawn on the correct dates. In May I contacted the company again and was told it could be 2 months to correct the problem but they would push my June bill to July. On June 28th I received my bill and it showed I had a $21 late amount. From when I do not know. They did remove my late fees from April but when I went to resign up for auto pay I was not able to because of previous missed payments, which I proved I did not have. When I called service they had no idea how to fix my problem and I am awaiting another call. This is unbelievable.

So I have been with Centerpoint for over 8 years. Recently I have had some hardship after 8 years of paying on time only being disconnected 1 time (due to the fact that I just plain forgot to pay my bill). They have shut me off in the middle of a disaster for the grand total of $34.78 are you kidding me!?! Now they want me to pay over $365 to get it back on! How the heck did it go from a $35 bill to having to pay $365 to get it back on!? We just were without power for 4 days then again 2 days later without power for the whole day. I don't understand how they can do this and expect people to live! What the what is wrong with this company!

I signed up for CenterPoint and was told my bill would be 20-30 a month per levelized billing. Bills were mostly doubled when I got them. It took the lady from LIHEAP to find out my bills were high because of levelized billing. One employee I spoke with afterwards took me off of levelized billing. During this time, there were correspondence about the complaints to corporate office, and they stood strong on the fact that I owed that because of the gas I used, I live alone in a duplex, and the way levelized billing us set up. They did admit that they put new unemployed to work that were uneducated on the facts and that was part of the problem.

Called two weeks in advance to set up Gas service in our new home. They were Scheduled on Friday. We called Thursday to confirm. An Automated call came in Friday saying we are on our way. They never showed up. Tried calling on Saturday and they are closed on the weekends. So I pressed 1 for an emergency. The rude customer service agent came on and said they had an emergency Friday that's why they didn't show up. No Call No text no nothing. He said Monday would be the soonest they don't work on weekends unless it's an emergency. So after moving all weekend no hot water for showers, no stove, luckily it's summer time and we didn't need heat.

During the end of this week, I had the displeasure of experiencing the people of CenterPoint for myself. Our gas was turned off because we forgot to pay the bill, which is not the issue I have. When I realized that the gas was disconnected, I immediately tried to pay the bill online. I tried multiple times over the course of the day at work and was unable to get my card to go through. I went home after work and was able to get a confirmation number during yet another attempt at paying the bill, but then the website gave me an error.

I have lived in Plano, Sherman, El Paso, McKinney, Arlington 4 times, Denison, Carrollton, North Richland Hills and now Friendswood. I have NEVER had such BAD electric service as I now have with CenterPoint. Service goes out every 2 months or so. They are OBVIOUSLY not maintaining the equipment and at least 6 street lights in my neighborhood burn 24/7. That is wasteful abuse of electricity and makes prices higher for all of us. SHAME SHAME SHAME!

I observed a very large tree in my backyard that intercepted Centerpoint's electrical wires, which would impact my electrical service as well as that of my neighbors. I spoke with Centerpoint's representative, Andrea, who scheduled a Centerpoint reservation to handle the issue.

This monopoly corporation is so poorly run. They are ruining appliances, taking no responsibility for their actions of breaking things in people's home or overcharging by hundreds every month. Now they even left me with broke my water heater when they weren't supposed to do anything but re-light it. They refused to fix it unless I pay them more than a regular HVAC company so I have no hot water even though I just paid 386.00 for 1 month of gas for a house that only uses natural gas for water heating. I am working 6 days a week nearly 24 hours a day so I shower and eat at work. I do not use 360.00 of hot water for anything.

I order a move of service, same complex, different apartment two weeks ahead of time for March 31st which happens to be on a Saturday. Got an email on March 30th telling me they would have to reschedule for April 3rd, Why would they let me set a Saturday appointment when they don’t work on SATURDAY. ON TOP OF ALL OF THAT THEY SHOWED UP AT 7PM!!! If I could I would have given them zero star!!

My house was burnt down in CA wildfires caused by PG&E. I can firmly say this is the worst power company I've ever dealt with. From price and outages to customer service on the account this company is a joke at every level. I had to leave my home state of IN just to get away from this clown show. It's so sad our political parties are selling us out to monopolies like this. If CenterPoint managed to spend half of its lobbyist budget on its customers I'm sure this issues would be fixed overnight. Corporate greed is an understatement. These people need to be regulated out of existence.

Not that I think this complaint will help anything, because I see MANY others who say the same thing. We've been a loyal customer of CenterPoint for more than 18 years, and late yesterday they cut off our gas for a one month past due balance. We never received notice via mail, email, text, voice or any kind of tag on the door. How is it this can happen in 2023 when there are so many ways for a company to reach out? I'm highly annoyed, and COLD this chilly 35 degree morning in Houston!

They received a payment but never turned on gas. They sent a coupon payment in the mail and I applied 18 Sec 8, UCC 3-603 and 15 USC 77 (r) to the coupon and they are in violations with their own laws against we the people the real creditors for America. Ignorance of the law is without excuse but it's curable, with prejudice!

I got a solar system installed, which I paid $75,000 for it. The installation was completed July 15 and a complete application was filed on July 17 with CenterPoint Energy to inspect and activate. It has been 68 days since the application was filed. Centerpoint Energy refuses to activate the solar system. Most applications are activated within a few days of application. In Dallas, TX, the solar applications are activated within 1-2 days. In summary, I paid $75,000 for a solar system that I cannot use because Centerpoint Energy refuses to activate it.

Spoke with customer service and had $2 on my account to pay, they told me it was the last bill. I haven't lived there in months and then this morning, I received another bill for $20. The worst part about it is they close out your account and you have to go back and re-enter info which is annoying. They apply your deposit at the end for some reason but then you are still left with a bill which is super confusing. Center Point does not care about the customer, they only care about themselves. Unfortunately, they are the only provider for gas in Houston and these brokered out electric companies in Houston pay Center Point. So in the end it is a huge monopoly and it's annoying!

I have had the unfortunate experience of working with your business and customer service team. My gas was turned off with no notice on my new construction home on a weekend. Sure enough, CenterPoint Energy is closed on weekends so I have to wait till Monday before I get my stovetop, dryer, or hot water back on. I called first thing Monday to schedule the soonest appt for reconnection and was told same-day connections cost about $50 bucks. We scheduled for the day following to save a few $ and I was told I would have at least a 30-minute heads up prior to a technician coming out. The reason I WASTED almost two hours of my Tuesday morning calling, being hung up, and being passed from one customer service rep to the next with the suggestion that I was being connected to a manager/supervisor was because out of nowhere I get an email saying I missed my appointment!

Centerpoint in Houston is trifling as hell! Earlier the lights went out without even rain. Now it's raining they've went back out! This shish happens all the time! They never fix this crap right ever! They need to change this this raggedy ** transformer now! This don't make no damn sense! I'm sick of them half stepping every time they come out here! Notice I said every time because they have to come every freaking time it rains! SICK of them! Fix it right now!

Friday, May 27, 2022 Centerpoint cut off our natural gas. After a long time trying to get in contact, I finally was able to talk to a supervisor. After checking out their error she assured me that the gas would be reconnected some5ime that same day, she said it might be late. Today is Saturday 28, gas is still off. Centerpoint sent me a e-mail stating the reconnect would be made on the 27th. Sat, no gas and cannot contact Centerpoint until Tuesday. So my 84 year old wife with dementia, myself, and my son and his family visiting from out of town didn’t have a way to cook on the stove, thankfully we have a on demand electric hot water heater we could still take a bath.

Our electric company is great and tried to work with us to lower our costs. The fees charges extra costs from CenterPoint don’t seem reasonable and they don’t cover anything. The fees are at least 50% of my bill last time I checked. Please REDUCE extra fees, charges so I don’t have find something else to cut out/back on. Basically if I STOP using all electric all month my bill will still be about $100 depending on time of year.

It’s unconscionable to wait over 40 minutes each time one calls one of the phone numbers and never ever gets a live person. CenterPoint never contacts people within 10 business days, which is what the reps at TXU tells us when we call to complain. If one puts in a meter reading request—which is not free—at the very least we should be notified of the date and time of occurrence and the results. At the very least we should be sent a copy of the report. TXU disclaims and says those requests go through Centerpoint. Centerpoint never answers nor do they follow up with a customer or provide requested info indicating we need to get it from TXU. Neither one provides anything, both go around in circles, both are quick to charge for their services and neither provides the requested information or answer. So easy to say they are not responsible for anything, and never do anything but yet, you both get paid?

Put a stop service request when selling my house. Still getting billed for service. Awful customer service. Stay away from the company if you can. Do not but sucks sucks sucks. I will never work with them again. You rip people off. You suck.

I don't appreciate the fact you give people the opportunity to pay online but every single time I go online there is an issue with the Payment site. Either all the fields are not populating or it stops working in the middle of entering my information which makes me feel like this is a scam. When people go online they're trying to pay you idiots and get it over with. I don't wanna give you $300 but I have to Because I have to heat my home it's bad enough you sold the company to somebody else and marked up our bills 42% which is complete robbery robbery. The least you can do is make sure the website works on all platforms. People don't have time to get on the phone and call and wait that's why people pay bills online. Fix this problem please.

It has taken days to setup service with this company, as they never answer the phones and when you finally speak with someone they are unsympathetic and ask for the information to be completed online. Very frustrating!

CenterPoint Energy provides the WORST, mediocre service you could ever imagine. They broker with third party plumbers and service contractors to do the job. We are on day 3 without our main drain being unclogged due to tree roots. We pay for an emergency drain cleaning service, but that has proved to be useless since they won't come out!

I called CenterPoint Energy to express my concerns about my high gas bill. My bill was roughly $300 which is extremely high. My thermostat is set to 73-75 and I use electric heaters in my home. I was not understanding why my bill was so high and thus called customer service. The CS rep was a guy who was rude and hung up on me when I asked if someone could come out to re-read my meter. He was not trying to be of service at all. CPE is awful as this is not my first time having issues; I wish there was another company option. I do not recommend this company. I would give 0 stars.

I hooked up gas at a temporary basis on a rent house I was repairing. Somehow Centerpoint associated my father's name with my account. Never mind that he has been dead for 10+ years and had absolutely nothing to do with this house. Centerpoint sent me a check for $34 they owed me in my father's name. All other correspondence, including bills, I had received was in my name. After holding for 50 minutes, they go on to tell me there is nothing they can do. I ask for a supervisor who then hangs up on me. No one bothers to call me back. And I'm not spending another hour plus with these clowns. WORLD's WORSE CUSTOMER SERVICE.

Center Point has been the best customer service, and pricing for years and is the number one gas and electric provider to Texans for years. They also offer many coverages for gas, water and electric lines inside and outside your home. They also offer discounts for buy in energy saving devices.

Centerpoint has acknowledged they have issues in reliability of their grid for years at this point with not one single step taken to improve this. After 14 Houstonians were left dead from last year's Winter storm our power has gone out 8+ times within the last 30 days. If another storm were to hit tomorrow, there'd be scores more. Centerpoint refuses to credit our account and is unwilling to go through with claims as they'll say every reliability issue is due to a "weather event" even when none are present at the time of loss of service. Centerpoint is happy to let more Texans die as long as they keep their bottom line. They are here to profit off of Texans inability to select another company as their service delivery methods.

I have a house with water heater bought from and installed by Centerpoint Energy around 8 months ago. I booked for maintenance and their maintenance engineer came and told that he is unable to open burner chamber and he wanted me to buy repair plan before he can proceed. I called their Customer service and told them that my water heater was not serviced. They asked me to open water heater chamber myself and their engineer will come and service it. I mean how frustrating. I have 6 years warranty on product which they are not willing to honour. I called up manufacturer and they are able to take care of parts under warranty. So the ultimate goal of Center point energy is to get me to buy repair plan for something which they didn’t do it right in first place.

I can't believe how CenterPoint went up on my bill. I'm with Direct Energy and CenterPoint own the meter. My bill has triple the amount since April. We still in a pandemic and they don't care if customers are able to afford to pay the extreme amount they have went up to. This is ridiculous and I hope something get done about it.

We have been a customer with parent company for over 20 years. Some mistake was made with our account, after we have paid every bill, and they came and turned off our gas. We came home from vacation to no heat and no ability to cook. They made no effort to quickly resolve the problem. Made my husband sit at home for longer than 4 hours to restore gas. This is a huge company who does not care about the customers they serve. This is an awful company. Do not do business with them.

The delivery charges are ridiculously high. We all know someone has to pay for the services however, adding over $50 per month to your bill is a bit much. I wasn't a Texas resident during the storm yet I have to pay. Being a One family household I've never paid over $100 on an electric bill. Even when I owned a three bedroom house my bill wasn't this high. Did y'all consider a lower rate increase? Did you think about the less fortunate? What about the elderly? Please go back to the board and review these high increases keeping this in mind. The pandemic, freeze come on can we get a break?

June 22, 2021 Clown company send someone to the house to connect Gas. Gas is already on. Called already on June 16 to transfer the name from previous tenant to us. They told me that gas WILL NOT BE TURNED OFF JUST THE NAME WILL BE TRANSFERED. June 22 a Technician came to the house at 0700 which no one was home, decide to close the valve for no reason and said there was no one home and can not service the house. EMAIL SAID THEY WILL CALL 30MIN PRIOR TO ARRIVING. No call whatsoever. Called customer service regarding the e-mail at 1158AM. "SIR THEY'RE NOT SUPPOSED TO BE THERE, YOUR SERVICED IS ALREADY DONE." At 1444 wife texted that there is no gas. She called and told her she has to wait for the technician to open the valve. WHY was it closed in the first place. I'm SORRY your company can't be that DUMB!!! COMMON SENSE NEEDS TO KICK IN!!

EVERY TIME it rains there’s an power outage in this area not once twice but LITERALLY EVERY TIME there’s heavy rain and no one can explain why. At this point it’s ridiculous. I’m not understanding why if you Centerpoint knows that this is an issue why not fix so we don’t have to go through this. What about the elderly especially those that have oxygen machines? Not everyone can afford a generator. How does this happen EVERY SINGLE TIME and when are they planning on fixing this? There are times dinner has been ruined and so forth. We pay too MUCH MONEY as it is for electricity for them not to have this resolved.

Today I called Centerpoint Energy because when I opened my garage I thought I smelled gas. I had been smelling something for several weeks but was not really sure if it was gas or not. I called and a technician named Chris came out in less than 20 minutes from phone call. He checked EVERYTHING (furnace, fireplace, stove, and water heater) that was related to gas and discovered it was a small amount coming from hot water heater. He also tester gas meter outside. Now this is when I knew I had to write about this. He even went in my backyard and checked lines in ground. I have been at my residence for almost 23 years in May. I have had a few gas leaks related to appliances or in wall. I have NEVER had a technician do that. I was impressed with the professionalism. Kudos to Centerpoint Energy for having someone as great as Chris on your team.

I called to report power outage during a winter storm in Houston Texas. CenterPoint is now demanding $220 for the phone calls. Have called the company to resolve but the representative says I have to pay even though this happened during a weather disaster. There's a huge problem with the electric market in Texas which is run in a cartel like manner.

If I could give 0 stars, I absolutely would. Spoke with a customer service rep named Shonda who honestly belongs somewhere where people aren’t. I have never been so talked down to in my life. Disgraceful. I know absolutely nothing about gas lines other than our tree that had fallen over from the hurricane had a gas line wrapped up in the roots and we’re finally able to remove it. If you don’t like your job & you want to talk to people like they are inconveniencing the hell out of you, get a new job. I’m shaking mad from that conversation!

With everything digital, this is the worst experience I have ever had. Having turned on service to a rental house, NO BILLS SENT, NO EMAILS SENT, cannot set up online payment until you get your account # and hold wait times to speak to a representatives are HORRIBLE at any time of day. If there were an alternative, I would surely change services, but they have a monopoly on service here. THEY ARE A SORRY ORGANIZATION.

I experienced a power outage about a month ago. I woke up to my power turned off and confused because my bill is current. I called to report a power outage and waited 6 hours for a technician to come out. The expected time of arrival was 3 p.m. Once 3 p.m. rolled around my power was still out. I called back and was informed via automated message that my power was “resolved” at 12:30 p.m. (nobody notified me) So, I requested a technician AGAIN. Moments lasted I received a call from the company and explained they had found nothing wrong. He said we would be charged another $40 for the tech to come back out. Finally, the tech called me upon arrival and explained that the unit #’s were mixed up. Mind you, I live in an apartment and have NO IDEA where the meters are kept. Fast forward to 3 weeks later I noticed 1 $40 charge on my bill. I called to dispute it and the representative said the technician wrote in the notes about the meter #’s.

If I could give 0 stars I would. I am so upset. They disconnected my service with no warning! Immediately I got on and paid my bill in full on top of the over $120 fee to reconnect the next day. Single mom with newborn who works and made it a point to get to my house since they had called. When arriving home I received an email that it had been completed. This was not true. The technician literally lied. So after 15 minute call with customer service who clearly thought I was dumb because I am a woman and claimed my service had been reconnected finally realized that it was not due to the lock on my meter still being there. He guaranteed my services would be back on tonight by 10 and well it's 10:30. I will be raising hell for the disrespect and neglect of their job to provide the services they guaranteed.

these people are crooks. I called for a disconnect in March but they didn't disconnect my services. They were charging me $20 per month and refuse to give my money back. They were charging my old account which should have been disconnected *and* charging my new account. This is a monopoly and these people are crooks. I wish I could leave 0 stars.

So today I called to get help with my bill. I collect unemployment due to being out of work since the end of March because of covid 19. I knew I defaulted on payment arrangements but didn't know I had on payment extensions. I asked how long ago that was and the lady told me since last November, I tried to explain to her that I am not working and am only getting a lousy $80 a week in unemployment. Her response was "my hands are tied, but I know what you're going through". I only needed a few weeks to make my payment. Anyway I hung up and called back, talked to a different lady who told me since I was out of work due to covid I could get a 1 time extension on my bill. The other lady didn't even care to try and help. That's not good business.

We just bought a house and were in the process of getting utilities set up. We started a CenterPoint account and had them turn on the gas to our new house. We were still in the process of moving in from our old apartment and were getting the pipes replaced. Our plumber told us that a CenterPoint technician came onto the property and turned the gas off while we weren't there. We had no written consent or notification that they were going to do that!

You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated.

A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is trying to convert a shipping container to escape and live off-grid. Me and my partner have a small dog and he could get killed by this stupid and illegal behavior. When Centerpoint came they said they were pulling the meter - they didn't. If anyone gets hurt, it's ALL on Centerpoint. We're posting a video on youtube - this is craziness.

I received an email on 3/11 stating bill was due on 3/16. There was no mention of a possible disconnect. On 3/12 they disconnected my service without any warnings. We were without gas for 30 hrs, unable to shower or cook, and had to pay reconnect fees which were more than the bill. Despite the email I received showing a due date of 3/16, and the fact that my service has never been shut off before, the “supervisor” would not agree to waive the fees. The customer service rep and technicians told me this sort of thing happens all the time.

Calling customer service was a really nightmare if you haven’t dealing with them before. I was misinformed since day one when I requested my gas meter to be disconnect after several calls no apologies, no solutions I was offered, take or leave that’s the devastated consequences to deal with a Monopoly corporation which should be illegal all the way around. Your new business name should be Deceptive Point.

It sucks that we don't have a choice as to what energy company we can use bc CP energy is the worst in the business. Even worse than Entergy. I was supposed to get a refund on my bill months ago... multiple phone calls, case made, multiple people telling me they are going to send the refund. Three months into it and still nothing. It's not a significant amount of money. $80, but I'm not going to let CP have it at this point just on principle. They are not an honest company, and they should have better oversight on what they do with their money.

I have called this company sooo many times to tell them their website is unusable and the only way I can pay my bill is to send a lot of money so that I have a credit on my account because the website NEVER has worked for me since I got gas in the house I bought. This website needs to be fixed or I need to be set up with some sort of way I can have the money taken out of my account and not worrying about it. The website is the only way I have to pay my bill because all my bills are paid online and most are automatically done...This one needs to be the same or fix your webpage!!!

I purchased the Center Point Energy Home Service Plus Plan which has proven to be a worthless payment of $45.95 per month. It is interesting how the Company designed its Home Service Plus Plan to make it IMPOSSIBLE to talk with a real human when their Technician is a no call and a no show for a scheduled repair appointment. I have waited for 6 weeks to have a part installed on my dishwasher. I was assured on 11/25/19 the service person would be at my house “some time” on Saturday, 12/28/19 to install the part. He did not show up! He did not call! My experience with Center Point Energy Home Service Plus leads me to believe it is nothing but a ripoff and I will do my part to see that their Home Service Plus Plan is investigated by the Minnesota Advocate for the Minnesota Attorney General’s Office.

Call placed early Fri notifying them we had no heat in our home. Service tech came out at 7:30 pm Fri night and told us that parts needed to be ordered and they should be delivered to our home the next day (Saturday). Once delivered we were to call and someone would come out that day to install them. Received call Sat saying parts not in stock but would be delivered Mon. On Monday the parts were delivered and a call was placed to customer service dept as instructed. We were told someone would be out that day between 11:30 am-midnight to install new parts. At 11.45 pm Monday night we called customer service for updated ETA and was told that we would not have a technician out to install parts until Thursday. We live in MN, the current temp is 18• outside and inside our home is 53.

They totally harass the customers. No proper customer care. This is the peak of established harassment seen in US. They dont lets you use direct account payment and charge extra charges every time without notification of why they are charging. Total harassment to public.

I had my services restored and the service tech was very unprofessional as well as the customer services department. The service tech did not fulfill all of the duties as outline in the requested service call. He was rude and unprofessional and slammed my door. I reported the incident to customer service and did not receive a favorable outcome as well. I was told that the tech was well within his rights to treat a customer any kind of way. Totally unmerited!! The only reason I continue to have services with this company is because there is not another providing this services. Horrible services!!!! Mrs. **

This company has a monopoly where I live and the past 6 years have been getting worse and worse. Nickel and diming customers who have no choice but to use your services. Shame on you! Forcing people to fix your problems and faulty lines..forcing more insurance costs? The devil himself runs this company.

Three power outages in four weeks. No weather in the area to cause the issue and the lines are buried in my neighborhood anyway. No explanations given, just an unplanned power outage last several hours each time. Least reliable power supplier I’ve ever dealt with.

Missed a bill payment upon which a technician came and disconnected our gas in a winter month. No courtesy call. Just a warning in a mail. We only check our mails once a week. The technician didnt even have the audacity to ring bell and inform us. Now they are charging $85 for reconnection. Meanwhile me, and my family are left without gas for food, or warm water. Great.

We called to hook-up new service on a house we recently purchased. I was told the previous owner owed $140 on their gas bill so they would not hook-up service until it was paid. Obviously it wasn't my bill and the people who we purchase the house from had rented it previously, so it wasn't their bill either. I was told I could dispute the past due bill with proof that we purchased the house - but I would have to do that through a different department and once I cleared that up, I could expect to get service in 5 to 7 days.

They were in my house for 20ish minutes. When they left we waited one hour then check for hot water. There was none. Waited one more hour there was still nothing. In the end my fiance had to turn it on.

I had CenterPoint maintenance and repair plans. The stove went out. I couldn't get someone from CenterPoint over to fix it for two weeks. Then, on the day they were supposed to fix it there was a huge 6 hour "window." At hour 5 and a half, they called to say they couldn't make it and I should re-schedule. The company and its customer service are worthless.

The Manager's attitude is like if she owns the company. The customer service there is the worse ever. They cut the gas before a disconnect notice arrives. There is no negotiation, no one is willing to help. They are hostile, they treat people like if they are judges. CenterPoint Energy is the worst company I have ever dealt with. The imposing fees are higher than the actual bill and there is only one way to deal with them if you don't want the gas disconnected: pay and pay immediately because they don't wait.

My neighborhood experienced a power outage due to inclement weather and a branch which had fallen onto the electrical wires (8/14/19). The workers arrived, diagnosed the problem, and decided to trim some more branches surrounding electrical wires for future avoidance of the same situation. The trees with those branches were not on our property, but the workers dumped them on our property. Now we have huge, heavy branches sitting on our grass, and nobody from CenterPoint Energy is coming back to clean up the mess (8/15/19).

Well in advance of our move-out date, I called to give notice we would be stopping service on July 12th. On June 12th, we return from vacation to find no gas. After calling CenterPoint, someone came to turn it back on, but could offer no flexibility, only a "take it or leave it" time slot, that Friday afternoon, as they don't work Saturdays. To avoid a weekend without gas, we agreed.

They don’t honor their responsibility as a company. The easements are theirs only if they want access to your property. Avoid this company. They will charge for anything they possibly can. Not worth the money. Power outages all the time on their end. You lose all the groceries you just bought or medication that needs cooler temps. They don’t care. It doesn’t help that many employees don’t have respect.

I moved out of my apartment in December 2018. I gave notice on October 29th, and a letter was sent to me telling me that they cannot accept cancellations on a date more than 30 days out. So I called them, and told the person I talked to that I was moving out at the end of the month, she said ok. Moved into my new house, didn't think to check my bank account for automatic debits for months. Noticed in February I was still getting billed by CenterPoint for the service address of my old apartment. Called them again. Lady I talked to said she would close the account. Two months later, I'm still getting charged. Called CenterPoint AGAIN. Yet another lady told me that she could NOT cancel my account without speaking to my previous landlord to verify that I had moved out, and that until she heard from my landlord she would freeze the account and that I should take the auto-pay option off of my account.

AWFUL! Guy came up to my door, knocked and strutted to his truck in less than 60 seconds. I yelled for him to stop, sprinted after the truck, screamed and waved my arms but he completely ignored me. Then, I had to wait 10 minutes on hold before I could speak to an actual person and they tell me they are the only gas providers in Houston! Are you kidding me! So you can treat people like complete ** and get away with it because otherwise I can't cook or have any hot water in my house?!?! Absolutely awful! I'm desperately trying to find a different service! There has to be someone else because this is NOT WORTH IT!

Paid April bill online 4/26. Payment due 5/10. Go online 4/28 to check... Shows my account is OVERDUE and pay immediately. Because they are so screwed up I submit another online payment. Then I check their online history of bills/payments. It shows bill due 5/10 PAID on 4/26. They turned off my gas a few years ago... I've been a customer since 1979. 40 years.... I don't trust them.

We own an unoccupied house in Louisiana. The bill each month should be the minimum maintenance fee, but this is not the case. When we realized that the bill was going up and fluctuating monthly we shut off the gas but left the gas connected. This should have solved the problem and the monthly fee should have been the same each month. This has not happened. We are not consuming ANY gas so why is the bill for a different amount each month?

I've been with CenterPoint for almost 3 years and soon as I can switch I'm switching. These people stay having power outages monthly and if it rains or even a little wind comes through for the day the power goes out and they tell you that 2000 plus customers is out. All well for an excuse to take all day to fix your lights.

First, I would like to start by saying I never had any issues with CenterPoint for over two years since being in my house. It's only me residing at the residence and I work full-time and hardly ever utilize my stove. The average bill usually runs about 20.00 a month, however since December of 2018 I've been paying 50.00. I have called and questioned the influx of usage with the result being a 1.00 decrease on bill. I find this ironic that my bill increased once I declined to get CenterPoint insurance. CenterPoint, you must do better as a company and stop scamming on loyal customers. If I could I would disconnect my service and pick up another provider, but we as a community in the Katy area don't have other options. One dissatisfied customer!

This is the WORST experience I've had with a company in a long time. My service was to be connected, with a notice of an automated notification from a technician. This NEVER occurred. And thus to have service connected I'm paying now a total of ~$150 in fees! Again... the WORST customer service and concern for the customer EVER.

I was in the process of moving and had my service transferred a week ahead of time. Should have been transferred on March 01, 2019 (Friday), according to what I was told. Saturday, no hot water... NO HEAT. Sunday CenterPoint Energy was closed. STILL FREEZING OUTSIDE, 40 AND BELOW!!!! First thing Monday spoke to rep, set up for someone to come out. Received a call that tech was dispatched, left work (9:55am), made it home in less than 30mins, no tech. Received an email saying tech arrived, AND still no tech. Called CenterPoint back to hold for more than 20 minutes, still need to get back to work (made it just before noon).

Terrible company. I'm over 7 months pregnant and sitting here in the cold, unable to use my stove to cook. My husband and I had autopay set up for months since we've been at this address, somehow (very suddenly). They claim we were never on autopay for the 6 months we've been here and turned our gas off without any prior notice for a "past due" bill. A 32 dollar bill (would have been no big deal to pay) has turned into about 100 dollars just to get this service turned on TOMORROW. If I want to keep warm and cook a meal today, they want an extra 47 bucks in addition to all of that, despite the fact that this was due to THEIR system error. Customer service was a joke and completely useless. I wish I could warn everyone about this company, especially those of us whose husbands are away serving their country.

Failed to contact me regarding a payment not going through on their website, despite receiving payment confirmation. Then charged me $21 to disconnect my service and wanted to charge me $46 to reinitiate service. Horrible customer service did not care to resolve issue. Really disgusting that companies can get large enough to treat their customers this way and get afford to get away with it.

I have had to utilize this company for many years and in the last few years had many issues that could have been avoided if the customer service was a little bit better and efficient. Both times I never received a bill and could not log on the site to check that balance or pay. One occasion they had sent the bill to my old address (imagine that), or that is the excuse they gave for not sending it at all, and the killer is I don't have paper billing, it has always been set up for ebilling. Then they have all these charges now which is evidence that they are going to take your money like it or not, and customer service is take it or leave it when clearly they are in error and should be as courteous and kind bearing with us just like we bear with them. Love you guys, but STEP UP YOUR CUSTOMER SATISFACTION!!!

Can't a company making billions of $$ have a website that works? Always sends you to site that says error. Call customer service numerous times, as soon you ask a question they say their computers are down! Funny. They worked fine when I signed up and when you want to make a payment. This is the customers service you get when this is the only gas company that can be used.

I had CenterPoint Energy for the past two years and noticed our prices per MCF had jumped significantly. I called on January 8th to sign up for their new pricing, which was the cheapest for Natural Gas in my area. There weren't any agents available, so was told they would call me back. I called them back again on January 18, 2019 (10 days later) because I had not received a call back from them. I got all four addresses signed up for the new plan and just had to confirm that with an agent. There were no agents available at that time, so the customer service rep was going to have an agent call me back that day. I didn't receive a phone call back from them, ever.

CenterPoint Energy uses independent contractors to go onsite to turn the gas meter on or off, depending on whether you are moving in or out of your residence. The contractors stood me up for days and I waited many hours onsite on 4 occasions, yet when I called to find out why they didn't show up, the notes filed by the contractors reported that I had not kept the appointment, or had "refused service". I spoke with the supervisors on several occasions and was told they cannot validate or correct those notes, so it appeared as if I was irresponsible.

It is a company that tries to put on fees and charges you for services that you are paying for. They are thieves - their employees are mean and have attitude towards the customers. Their phone calls just end while you are in the process of fixing the issue. I had to go through 6 people and 7 phone calls to get the issue fixed. Very bad company - I wish there was a different gas company. I would never ever want to use this company or even recommend it to any person. Even to my enemy I would not recommend it. But we are stuck with this bad company in Houston TX - if anyone knows how can we Change them and gave another gas company let me know.

Don't let these people in! They come to the door and make it seem like they work for your current energy provider and you have no choice. They are pushy and slick. I had to move and they are pursuing me for fake "cancellation" fees, threatening and adding late fees to a non existent balance owed. These people are con artists. I wish I could give them zero stars, but at least one star is required.

I sent this to CenterPoint today: Today I cancelled all of my HSP Services. I pay $64 monthly for the coverage. I have a refrigerator with a freezer that doesn't work and I have to buy a new one but you won't cover it. I have been paying for HSP for over 20 years on my home. 10 years on my duplex. I'm amazed that you are treating me in this fashion. Xcel has the same coverage, but cheaper and a more lenient policy. They apparently value long term customers more than CenterPoint.

How you schedule someone then call but only let the phone ring 2 times. Person calls back bout it wind up being the automatic line so you don't get to talk to no one for like 20 mins. While you on phone with automatic line you call back again hanging up before customer answer phone then gonna say you get 2 calls then, "We cancel your appointment." Y'all not even worth 1⭐ and should take y'all ** back to Houston and leave Mississippi.

I bought this water heater, Model # XG50T09HE40U0 that comes with a 0.64 UEF rating. If you follow this link ** and scroll down to this Model #, you will see that it has a 0.64 UEF rating. However, this is the response I get from their Rebate Center, "According to AHRI (Air-Conditioning, Heating and Refrigeration Institute) and/or ENERGY STAR website your water heater does not meet the minimum efficiency standard of .64." I realize they don't want to pay but they could have at least tried to make-up a better lie. This one was easy to prove false. Monopolies must be nice.

I have to say that CenterPoint has been hands down the absolute worst company to have to deal with! I could literally sit here all day and speak of COUNTLESS instances where they have been horrible to me as a customer, charged me ridiculous fees, given me TWELVE hour window times, TWELVE HOURS, and then they didn't even show!!! I LOATHE THIS COMPANY. They are the epitome of shady business practices and terrible service! HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!

Absolute worst service and customer service. They are a very deceitful company that need to lock you into a contract to maintain customers. I paid the $100 early termination fee just to be sure to get out of the contract and not give them another penny of my money!

I live in Minnesota. Recently I received second bill that was past due, I checked my bank, it showed the bank had sent the e-check both month (July-Aug). I called the bank, said my CenterPoint account was missing one #, compare to my bill statement. So I called CenterPoint again, Jonie was on the line. After she listen to my story she was able to figure out the money has gone to different account, that was not mine. Thank you very much for helping me. You make my day.

We need to bring a class action lawsuit against CENTERPOINT. My home was flooded last year and basically totaled completely. FEMA didn't help... homeowner's Ins didn't help... I had just purchased the home a few months before the flood and I didn't realize the area could flood so badly. They had told me it flooded the year before but that was a "freak occurrence" and probably wouldn't happen again for 100 years... Well it happened and my home took in over 9 feet of water this time. The ceilings caved in and everything was lost. I am a single mom with 3 kids living with me and we have been trying to put the house back ourselves by our own HANDS and our own means which isn't much. So, I started a new job and switched my bank accounts so I would have the same bank as my employer and get my pay 2 days in advance.. and forgot to set up reminders with the new bank account.