CenterPoint Energy Reviews

The delivery charges are ridiculously high. We all know someone has to pay for the services however, adding over $50 per month to your bill is a bit much. I wasn't a Texas resident during the storm yet I have to pay. Being a One family household I've never paid over $100 on an electric bill. Even when I owned a three bedroom house my bill wasn't this high. Did y'all consider a lower rate increase? Did you think about the less fortunate? What about the elderly? Please go back to the board and review these high increases keeping this in mind. The pandemic, freeze come on can we get a break?

June 22, 2021 Clown company send someone to the house to connect Gas. Gas is already on. Called already on June 16 to transfer the name from previous tenant to us. They told me that gas WILL NOT BE TURNED OFF JUST THE NAME WILL BE TRANSFERED. June 22 a Technician came to the house at 0700 which no one was home, decide to close the valve for no reason and said there was no one home and can not service the house. EMAIL SAID THEY WILL CALL 30MIN PRIOR TO ARRIVING. No call whatsoever. Called customer service regarding the e-mail at 1158AM. "SIR THEY'RE NOT SUPPOSED TO BE THERE, YOUR SERVICED IS ALREADY DONE." At 1444 wife texted that there is no gas. She called and told her she has to wait for the technician to open the valve. WHY was it closed in the first place. I'm SORRY your company can't be that DUMB!!! COMMON SENSE NEEDS TO KICK IN!!

EVERY TIME it rains there’s an power outage in this area not once twice but LITERALLY EVERY TIME there’s heavy rain and no one can explain why. At this point it’s ridiculous. I’m not understanding why if you Centerpoint knows that this is an issue why not fix so we don’t have to go through this. What about the elderly especially those that have oxygen machines? Not everyone can afford a generator. How does this happen EVERY SINGLE TIME and when are they planning on fixing this? There are times dinner has been ruined and so forth. We pay too MUCH MONEY as it is for electricity for them not to have this resolved.

Today I called Centerpoint Energy because when I opened my garage I thought I smelled gas. I had been smelling something for several weeks but was not really sure if it was gas or not. I called and a technician named Chris came out in less than 20 minutes from phone call. He checked EVERYTHING (furnace, fireplace, stove, and water heater) that was related to gas and discovered it was a small amount coming from hot water heater. He also tester gas meter outside. Now this is when I knew I had to write about this. He even went in my backyard and checked lines in ground. I have been at my residence for almost 23 years in May. I have had a few gas leaks related to appliances or in wall. I have NEVER had a technician do that. I was impressed with the professionalism. Kudos to Centerpoint Energy for having someone as great as Chris on your team.

I called to report power outage during a winter storm in Houston Texas. CenterPoint is now demanding $220 for the phone calls. Have called the company to resolve but the representative says I have to pay even though this happened during a weather disaster. There's a huge problem with the electric market in Texas which is run in a cartel like manner.

If I could give 0 stars, I absolutely would. Spoke with a customer service rep named Shonda who honestly belongs somewhere where people aren’t. I have never been so talked down to in my life. Disgraceful. I know absolutely nothing about gas lines other than our tree that had fallen over from the hurricane had a gas line wrapped up in the roots and we’re finally able to remove it. If you don’t like your job & you want to talk to people like they are inconveniencing the hell out of you, get a new job. I’m shaking mad from that conversation!

With everything digital, this is the worst experience I have ever had. Having turned on service to a rental house, NO BILLS SENT, NO EMAILS SENT, cannot set up online payment until you get your account # and hold wait times to speak to a representatives are HORRIBLE at any time of day. If there were an alternative, I would surely change services, but they have a monopoly on service here. THEY ARE A SORRY ORGANIZATION.

I experienced a power outage about a month ago. I woke up to my power turned off and confused because my bill is current. I called to report a power outage and waited 6 hours for a technician to come out. The expected time of arrival was 3 p.m. Once 3 p.m. rolled around my power was still out. I called back and was informed via automated message that my power was “resolved” at 12:30 p.m. (nobody notified me) So, I requested a technician AGAIN. Moments lasted I received a call from the company and explained they had found nothing wrong. He said we would be charged another $40 for the tech to come back out. Finally, the tech called me upon arrival and explained that the unit #’s were mixed up. Mind you, I live in an apartment and have NO IDEA where the meters are kept. Fast forward to 3 weeks later I noticed 1 $40 charge on my bill. I called to dispute it and the representative said the technician wrote in the notes about the meter #’s.

If I could give 0 stars I would. I am so upset. They disconnected my service with no warning! Immediately I got on and paid my bill in full on top of the over $120 fee to reconnect the next day. Single mom with newborn who works and made it a point to get to my house since they had called. When arriving home I received an email that it had been completed. This was not true. The technician literally lied. So after 15 minute call with customer service who clearly thought I was dumb because I am a woman and claimed my service had been reconnected finally realized that it was not due to the lock on my meter still being there. He guaranteed my services would be back on tonight by 10 and well it's 10:30. I will be raising hell for the disrespect and neglect of their job to provide the services they guaranteed.

So today I called to get help with my bill. I collect unemployment due to being out of work since the end of March because of covid 19. I knew I defaulted on payment arrangements but didn't know I had on payment extensions. I asked how long ago that was and the lady told me since last November, I tried to explain to her that I am not working and am only getting a lousy $80 a week in unemployment. Her response was "my hands are tied, but I know what you're going through". I only needed a few weeks to make my payment. Anyway I hung up and called back, talked to a different lady who told me since I was out of work due to covid I could get a 1 time extension on my bill. The other lady didn't even care to try and help. That's not good business.

We just bought a house and were in the process of getting utilities set up. We started a CenterPoint account and had them turn on the gas to our new house. We were still in the process of moving in from our old apartment and were getting the pipes replaced. Our plumber told us that a CenterPoint technician came onto the property and turned the gas off while we weren't there. We had no written consent or notification that they were going to do that!

You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated.

A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is trying to convert a shipping container to escape and live off-grid. Me and my partner have a small dog and he could get killed by this stupid and illegal behavior. When Centerpoint came they said they were pulling the meter - they didn't. If anyone gets hurt, it's ALL on Centerpoint. We're posting a video on youtube - this is craziness.

I received an email on 3/11 stating bill was due on 3/16. There was no mention of a possible disconnect. On 3/12 they disconnected my service without any warnings. We were without gas for 30 hrs, unable to shower or cook, and had to pay reconnect fees which were more than the bill. Despite the email I received showing a due date of 3/16, and the fact that my service has never been shut off before, the “supervisor” would not agree to waive the fees. The customer service rep and technicians told me this sort of thing happens all the time.

Calling customer service was a really nightmare if you haven’t dealing with them before. I was misinformed since day one when I requested my gas meter to be disconnect after several calls no apologies, no solutions I was offered, take or leave that’s the devastated consequences to deal with a Monopoly corporation which should be illegal all the way around. Your new business name should be Deceptive Point.

It sucks that we don't have a choice as to what energy company we can use bc CP energy is the worst in the business. Even worse than Entergy. I was supposed to get a refund on my bill months ago... multiple phone calls, case made, multiple people telling me they are going to send the refund. Three months into it and still nothing. It's not a significant amount of money. $80, but I'm not going to let CP have it at this point just on principle. They are not an honest company, and they should have better oversight on what they do with their money.

I have called this company sooo many times to tell them their website is unusable and the only way I can pay my bill is to send a lot of money so that I have a credit on my account because the website NEVER has worked for me since I got gas in the house I bought. This website needs to be fixed or I need to be set up with some sort of way I can have the money taken out of my account and not worrying about it. The website is the only way I have to pay my bill because all my bills are paid online and most are automatically done...This one needs to be the same or fix your webpage!!!

I purchased the Center Point Energy Home Service Plus Plan which has proven to be a worthless payment of $45.95 per month. It is interesting how the Company designed its Home Service Plus Plan to make it IMPOSSIBLE to talk with a real human when their Technician is a no call and a no show for a scheduled repair appointment. I have waited for 6 weeks to have a part installed on my dishwasher. I was assured on 11/25/19 the service person would be at my house “some time” on Saturday, 12/28/19 to install the part. He did not show up! He did not call! My experience with Center Point Energy Home Service Plus leads me to believe it is nothing but a ripoff and I will do my part to see that their Home Service Plus Plan is investigated by the Minnesota Advocate for the Minnesota Attorney General’s Office.

Call placed early Fri notifying them we had no heat in our home. Service tech came out at 7:30 pm Fri night and told us that parts needed to be ordered and they should be delivered to our home the next day (Saturday). Once delivered we were to call and someone would come out that day to install them. Received call Sat saying parts not in stock but would be delivered Mon. On Monday the parts were delivered and a call was placed to customer service dept as instructed. We were told someone would be out that day between 11:30 am-midnight to install new parts. At 11.45 pm Monday night we called customer service for updated ETA and was told that we would not have a technician out to install parts until Thursday. We live in MN, the current temp is 18• outside and inside our home is 53.

They totally harass the customers. No proper customer care. This is the peak of established harassment seen in US. They dont lets you use direct account payment and charge extra charges every time without notification of why they are charging. Total harassment to public.

I had my services restored and the service tech was very unprofessional as well as the customer services department. The service tech did not fulfill all of the duties as outline in the requested service call. He was rude and unprofessional and slammed my door. I reported the incident to customer service and did not receive a favorable outcome as well. I was told that the tech was well within his rights to treat a customer any kind of way. Totally unmerited!! The only reason I continue to have services with this company is because there is not another providing this services. Horrible services!!!! Mrs. **

This company has a monopoly where I live and the past 6 years have been getting worse and worse. Nickel and diming customers who have no choice but to use your services. Shame on you! Forcing people to fix your problems and faulty lines..forcing more insurance costs? The devil himself runs this company.

Three power outages in four weeks. No weather in the area to cause the issue and the lines are buried in my neighborhood anyway. No explanations given, just an unplanned power outage last several hours each time. Least reliable power supplier I’ve ever dealt with.

Missed a bill payment upon which a technician came and disconnected our gas in a winter month. No courtesy call. Just a warning in a mail. We only check our mails once a week. The technician didnt even have the audacity to ring bell and inform us. Now they are charging $85 for reconnection. Meanwhile me, and my family are left without gas for food, or warm water. Great.

We called to hook-up new service on a house we recently purchased. I was told the previous owner owed $140 on their gas bill so they would not hook-up service until it was paid. Obviously it wasn't my bill and the people who we purchase the house from had rented it previously, so it wasn't their bill either. I was told I could dispute the past due bill with proof that we purchased the house - but I would have to do that through a different department and once I cleared that up, I could expect to get service in 5 to 7 days.

They were in my house for 20ish minutes. When they left we waited one hour then check for hot water. There was none. Waited one more hour there was still nothing. In the end my fiance had to turn it on.

I had CenterPoint maintenance and repair plans. The stove went out. I couldn't get someone from CenterPoint over to fix it for two weeks. Then, on the day they were supposed to fix it there was a huge 6 hour "window." At hour 5 and a half, they called to say they couldn't make it and I should re-schedule. The company and its customer service are worthless.

The Manager's attitude is like if she owns the company. The customer service there is the worse ever. They cut the gas before a disconnect notice arrives. There is no negotiation, no one is willing to help. They are hostile, they treat people like if they are judges. CenterPoint Energy is the worst company I have ever dealt with. The imposing fees are higher than the actual bill and there is only one way to deal with them if you don't want the gas disconnected: pay and pay immediately because they don't wait.

My neighborhood experienced a power outage due to inclement weather and a branch which had fallen onto the electrical wires (8/14/19). The workers arrived, diagnosed the problem, and decided to trim some more branches surrounding electrical wires for future avoidance of the same situation. The trees with those branches were not on our property, but the workers dumped them on our property. Now we have huge, heavy branches sitting on our grass, and nobody from CenterPoint Energy is coming back to clean up the mess (8/15/19).

Well in advance of our move-out date, I called to give notice we would be stopping service on July 12th. On June 12th, we return from vacation to find no gas. After calling CenterPoint, someone came to turn it back on, but could offer no flexibility, only a "take it or leave it" time slot, that Friday afternoon, as they don't work Saturdays. To avoid a weekend without gas, we agreed.

They don’t honor their responsibility as a company. The easements are theirs only if they want access to your property. Avoid this company. They will charge for anything they possibly can. Not worth the money. Power outages all the time on their end. You lose all the groceries you just bought or medication that needs cooler temps. They don’t care. It doesn’t help that many employees don’t have respect.

I moved out of my apartment in December 2018. I gave notice on October 29th, and a letter was sent to me telling me that they cannot accept cancellations on a date more than 30 days out. So I called them, and told the person I talked to that I was moving out at the end of the month, she said ok. Moved into my new house, didn't think to check my bank account for automatic debits for months. Noticed in February I was still getting billed by CenterPoint for the service address of my old apartment. Called them again. Lady I talked to said she would close the account. Two months later, I'm still getting charged. Called CenterPoint AGAIN. Yet another lady told me that she could NOT cancel my account without speaking to my previous landlord to verify that I had moved out, and that until she heard from my landlord she would freeze the account and that I should take the auto-pay option off of my account.

AWFUL! Guy came up to my door, knocked and strutted to his truck in less than 60 seconds. I yelled for him to stop, sprinted after the truck, screamed and waved my arms but he completely ignored me. Then, I had to wait 10 minutes on hold before I could speak to an actual person and they tell me they are the only gas providers in Houston! Are you kidding me! So you can treat people like complete ** and get away with it because otherwise I can't cook or have any hot water in my house?!?! Absolutely awful! I'm desperately trying to find a different service! There has to be someone else because this is NOT WORTH IT!

Paid April bill online 4/26. Payment due 5/10. Go online 4/28 to check... Shows my account is OVERDUE and pay immediately. Because they are so screwed up I submit another online payment. Then I check their online history of bills/payments. It shows bill due 5/10 PAID on 4/26. They turned off my gas a few years ago... I've been a customer since 1979. 40 years.... I don't trust them.

We own an unoccupied house in Louisiana. The bill each month should be the minimum maintenance fee, but this is not the case. When we realized that the bill was going up and fluctuating monthly we shut off the gas but left the gas connected. This should have solved the problem and the monthly fee should have been the same each month. This has not happened. We are not consuming ANY gas so why is the bill for a different amount each month?

I've been with CenterPoint for almost 3 years and soon as I can switch I'm switching. These people stay having power outages monthly and if it rains or even a little wind comes through for the day the power goes out and they tell you that 2000 plus customers is out. All well for an excuse to take all day to fix your lights.

First, I would like to start by saying I never had any issues with CenterPoint for over two years since being in my house. It's only me residing at the residence and I work full-time and hardly ever utilize my stove. The average bill usually runs about 20.00 a month, however since December of 2018 I've been paying 50.00. I have called and questioned the influx of usage with the result being a 1.00 decrease on bill. I find this ironic that my bill increased once I declined to get CenterPoint insurance. CenterPoint, you must do better as a company and stop scamming on loyal customers. If I could I would disconnect my service and pick up another provider, but we as a community in the Katy area don't have other options. One dissatisfied customer!

This is the WORST experience I've had with a company in a long time. My service was to be connected, with a notice of an automated notification from a technician. This NEVER occurred. And thus to have service connected I'm paying now a total of ~$150 in fees! Again... the WORST customer service and concern for the customer EVER.

I was in the process of moving and had my service transferred a week ahead of time. Should have been transferred on March 01, 2019 (Friday), according to what I was told. Saturday, no hot water... NO HEAT. Sunday CenterPoint Energy was closed. STILL FREEZING OUTSIDE, 40 AND BELOW!!!! First thing Monday spoke to rep, set up for someone to come out. Received a call that tech was dispatched, left work (9:55am), made it home in less than 30mins, no tech. Received an email saying tech arrived, AND still no tech. Called CenterPoint back to hold for more than 20 minutes, still need to get back to work (made it just before noon).

Terrible company. I'm over 7 months pregnant and sitting here in the cold, unable to use my stove to cook. My husband and I had autopay set up for months since we've been at this address, somehow (very suddenly). They claim we were never on autopay for the 6 months we've been here and turned our gas off without any prior notice for a "past due" bill. A 32 dollar bill (would have been no big deal to pay) has turned into about 100 dollars just to get this service turned on TOMORROW. If I want to keep warm and cook a meal today, they want an extra 47 bucks in addition to all of that, despite the fact that this was due to THEIR system error. Customer service was a joke and completely useless. I wish I could warn everyone about this company, especially those of us whose husbands are away serving their country.

Failed to contact me regarding a payment not going through on their website, despite receiving payment confirmation. Then charged me $21 to disconnect my service and wanted to charge me $46 to reinitiate service. Horrible customer service did not care to resolve issue. Really disgusting that companies can get large enough to treat their customers this way and get afford to get away with it.

I have had to utilize this company for many years and in the last few years had many issues that could have been avoided if the customer service was a little bit better and efficient. Both times I never received a bill and could not log on the site to check that balance or pay. One occasion they had sent the bill to my old address (imagine that), or that is the excuse they gave for not sending it at all, and the killer is I don't have paper billing, it has always been set up for ebilling. Then they have all these charges now which is evidence that they are going to take your money like it or not, and customer service is take it or leave it when clearly they are in error and should be as courteous and kind bearing with us just like we bear with them. Love you guys, but STEP UP YOUR CUSTOMER SATISFACTION!!!

Can't a company making billions of $$ have a website that works? Always sends you to site that says error. Call customer service numerous times, as soon you ask a question they say their computers are down! Funny. They worked fine when I signed up and when you want to make a payment. This is the customers service you get when this is the only gas company that can be used.

I had CenterPoint Energy for the past two years and noticed our prices per MCF had jumped significantly. I called on January 8th to sign up for their new pricing, which was the cheapest for Natural Gas in my area. There weren't any agents available, so was told they would call me back. I called them back again on January 18, 2019 (10 days later) because I had not received a call back from them. I got all four addresses signed up for the new plan and just had to confirm that with an agent. There were no agents available at that time, so the customer service rep was going to have an agent call me back that day. I didn't receive a phone call back from them, ever.

CenterPoint Energy uses independent contractors to go onsite to turn the gas meter on or off, depending on whether you are moving in or out of your residence. The contractors stood me up for days and I waited many hours onsite on 4 occasions, yet when I called to find out why they didn't show up, the notes filed by the contractors reported that I had not kept the appointment, or had "refused service". I spoke with the supervisors on several occasions and was told they cannot validate or correct those notes, so it appeared as if I was irresponsible.

It is a company that tries to put on fees and charges you for services that you are paying for. They are thieves - their employees are mean and have attitude towards the customers. Their phone calls just end while you are in the process of fixing the issue. I had to go through 6 people and 7 phone calls to get the issue fixed. Very bad company - I wish there was a different gas company. I would never ever want to use this company or even recommend it to any person. Even to my enemy I would not recommend it. But we are stuck with this bad company in Houston TX - if anyone knows how can we Change them and gave another gas company let me know.

Don't let these people in! They come to the door and make it seem like they work for your current energy provider and you have no choice. They are pushy and slick. I had to move and they are pursuing me for fake "cancellation" fees, threatening and adding late fees to a non existent balance owed. These people are con artists. I wish I could give them zero stars, but at least one star is required.

I sent this to CenterPoint today: Today I cancelled all of my HSP Services. I pay $64 monthly for the coverage. I have a refrigerator with a freezer that doesn't work and I have to buy a new one but you won't cover it. I have been paying for HSP for over 20 years on my home. 10 years on my duplex. I'm amazed that you are treating me in this fashion. Xcel has the same coverage, but cheaper and a more lenient policy. They apparently value long term customers more than CenterPoint.

How you schedule someone then call but only let the phone ring 2 times. Person calls back bout it wind up being the automatic line so you don't get to talk to no one for like 20 mins. While you on phone with automatic line you call back again hanging up before customer answer phone then gonna say you get 2 calls then, "We cancel your appointment." Y'all not even worth 1⭐ and should take y'all ** back to Houston and leave Mississippi.

I bought this water heater, Model # XG50T09HE40U0 that comes with a 0.64 UEF rating. If you follow this link ** and scroll down to this Model #, you will see that it has a 0.64 UEF rating. However, this is the response I get from their Rebate Center, "According to AHRI (Air-Conditioning, Heating and Refrigeration Institute) and/or ENERGY STAR website your water heater does not meet the minimum efficiency standard of .64." I realize they don't want to pay but they could have at least tried to make-up a better lie. This one was easy to prove false. Monopolies must be nice.

I have to say that CenterPoint has been hands down the absolute worst company to have to deal with! I could literally sit here all day and speak of COUNTLESS instances where they have been horrible to me as a customer, charged me ridiculous fees, given me TWELVE hour window times, TWELVE HOURS, and then they didn't even show!!! I LOATHE THIS COMPANY. They are the epitome of shady business practices and terrible service! HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!

Absolute worst service and customer service. They are a very deceitful company that need to lock you into a contract to maintain customers. I paid the $100 early termination fee just to be sure to get out of the contract and not give them another penny of my money!

I live in Minnesota. Recently I received second bill that was past due, I checked my bank, it showed the bank had sent the e-check both month (July-Aug). I called the bank, said my CenterPoint account was missing one #, compare to my bill statement. So I called CenterPoint again, Jonie was on the line. After she listen to my story she was able to figure out the money has gone to different account, that was not mine. Thank you very much for helping me. You make my day.

We need to bring a class action lawsuit against CENTERPOINT. My home was flooded last year and basically totaled completely. FEMA didn't help... homeowner's Ins didn't help... I had just purchased the home a few months before the flood and I didn't realize the area could flood so badly. They had told me it flooded the year before but that was a "freak occurrence" and probably wouldn't happen again for 100 years... Well it happened and my home took in over 9 feet of water this time. The ceilings caved in and everything was lost. I am a single mom with 3 kids living with me and we have been trying to put the house back ourselves by our own HANDS and our own means which isn't much. So, I started a new job and switched my bank accounts so I would have the same bank as my employer and get my pay 2 days in advance.. and forgot to set up reminders with the new bank account.

This company knows it's the only choice we have in Houston for gas. I'm on a very fixed income and my gas has been cut off. When I called they gave me the fee that I needed to pay but when I got ready to make the payment they asked for another fee of $49 for it to be cut on the same day. The bill was only $33 and after the fee are added it'll be over $200 just to get them back on. This is ridiculous and something needs to be done about this extortion. Why are they able to get away with this? I WOULDN'T RECOMMEND THIS COMPANY TO ANYBODY.

I am like most others who are forced to use CenterPoint Energy for their gas service due to the monopoly they possess as a result of having no competition. I live in MS and the corrupt office of CenterPoint Energy is in Houston so speaking to someone face to face is not an option. I had an incident with CenterPoint Energy in March of 2016 when the company was updating the online payment system (the inadequate online payment system) while attempting to make a past due payment that I overlooked. I knew it had to be paid quickly to avoid their favorite service of shutting you off (so they can collect all of the extra fees). So while I attempted to make a 47$ payment, their inadequate online payment system was having a glitch, I thought, where each time I entered payment info and pressed the "submit button" I received an error message of "we're sorry this page cannot be found".

I had a new furnace installed as mine was 25 years old (1993). I had been told that there was a rebate program. In Texas that is not true... if you live in Minnesota you get rebates... not Texas... also several other states. If CenterPoint is so dedicated to saving energy, why do they not offer rebates in Texas. I spoke with one lady around June 14 and she said I had to go online. What a merry-go-round. There are rebates for the contractors installing the systems, which they are paid handsomely for. But nothing for the customers that are paying thousands of dollars for the system. Shame on you CenterPoint for not caring about your customers that pay you monthly. You are the only gas company in town so I guess I am stuck. And What do you have against Texas? I spoke with Samea today, June 21st and she verified there are no rebates for the state of Texas or any of their customers.

They lied and said they called for set up. We called back. Said we had proof of no call per phone and our phone co. They called us liars and refused to have our service turned on same day without a fee. I would be willing now to pay the fee if we missed the call but now just the point they called me a liar and would not take responsibility for their error makes me not want to give them any more money. I can't switch because they have monopolized the gas line. I see they have a horrible review history. Figures when you know you suckers I mean customers can't choose another company. Keep up the great customer service guys!!!

It is always a frustrating experience dealing with CenterPoint. They are a monopoly and they know you have no other option. If they had any competition they would be out of business. Their behavior is such that they feel THEY are the customer doing us a favor. They will not give you any specifics, only general information. Forget getting an actual date scheduled. "Weather permitting, we should be out there in approximately 7 business days. We have a note in your file saying IF POSSIBLE call before coming." So they are so inept they cannot even promise to at least call so I can go unlock the gate since no one is on site.

Dissatisfied is not a strong enough word to describe my disgust for Center Point Energy Natural Gas Service. They are quick to cut you off but VERY Slow to reconnect. I have used this company for a number of years and always paid my bills online. They cut off my gas yesterday due to an oversight on my part. I did not realize I had a bill overdue. They contacted me by snail mail regarding the cutoff apparently; but I primarily don't look at Snail Mail anymore because of EMAIL. They DID NOT contact me by email or phone or the problem would have been corrected immediately. They did not attempt to call me or Email me... (They have the contact information.) ONLY, after the cutoff happened, they decided to contact me by Email, they then began with the Extortion.

Every time I call this company, they are rude. Twice "over several years" I have had crazy high bills, not consistent with normal cycle usage, and no reason to justify anywhere near the usage rate, nothing changed, other than my bill. They don't care, no explanation. They say "We will send someone to reread the meter." I never hear back and when I call they say the meter is correct. Once I called to try to get the billing cycle changed to accommodate when I pay bills, no - they don't accommodate customers. If you work for this company you can do better, be a better person. If you are a good person, you would not work for a company that has such bad reviews.

I had my gas cut off for being late. So when I paid it a few days later first thing that morning they said they would be out anywhere between 8 am and 5 pm. That's all they could tell us. My wife then calls again at 230 pm after spending all day at home and missing work because they won't turn it on without anyone home. They tell her, "Oh it's not assigned to anyone yet..." They have you where they want you not like you can shop around for natural gas. But we are looking into making everything all electric now we fed up. And not only that the main BIG gas line runs through our yard. Wonder if we could fight for them to relocate it out of our yard. Hmmm interesting.

CenterPoint cut the gas and didn't give me a notice until after an hour of my call to place the complaint! At 1:47 p.m. I received an email letting me know that the gas had been disconnected. Well after the fact that I found out on my own and called their office to find out why.

5 days after the bill was due, a FINAL NOTICE was sent. I am a former employee of CNP and have never seen this before. Can't help but think my employment status has something to do with this because I can't come up with any other rational explanation! Shame on you CNP.

My daughter did a individual COA & all the mail went to her new address including all of my mail. I called CenterPoint to see why I haven't received a bill & customer service was RUDE!! The lady said, "You have to pay 301.66 before it would be reconnected." I was like, "Okay"... after I paid it the next day they said I owe 418.91 to get it reconnected and that 301.66 was already applied to my account... WT??!! I don't understand how in the bleep did it go from 301.66 to 418.91?

Worst company ever! Sad thing is they know that they have a monopoly the Houston Area and their staff too as well. Worst customer service, it's like talking to a brick wall. Had our gas cut off on Monday, haven't received a bill in the mail, or disconnect notice. Tried to call to pay and get hung up on 3 times, finally make the payment, well tough ** they are closed so can't schedule an appointment until the next day. Finally do schedule. They don't have any appointments until Thursday. Usual ** "we will show up 8-12." It's now 1pm, call back and they say that the tech is still scheduled to show up, but that those hours are not "guaranteed." So now I've had to take off all morning, and it looks like afternoon as well. Come on Texas regulators. Deregulate it like you did the energy companies and let's give CenterPoint the kick in the ass it needs.

I have had one of the worse experiences you could ever even imagine with this company. We paid our bill on the 15 day of February and was promised an appointment for the 27. After calling CenterPoint they mistakenly put my money on the wrong account. One of their representatives got on the phone and told me that they cancelled my service connection because I did not pay my bill. I explained to him that I paid and he tried to tell me very rudely that I didn't. Once he seen where they put my money on another account they turned around, came out the next day, didn't call me or anything and left a note on my door.

I have been working with CenterPoint for now 3 months attempting to get elect power to my property. Yes 3 months to finally get an agreement to sign and pay them $6500 to pull power. Now I ask when will this project be completed to be told within the next 6 weeks. They know and do not care that they are your ONLY solution.

My mother moved in to a rent house and was there for two day without gas and then CenterPoint turn on the gas and get this they never check for gas leak and for 8 days she was in that house with a gas leak. When I walked in the door it almost put me down on the ground. I told my mother we have to call CenterPoint. There's a bad leak. So the man come out and yes it was behind the stove. The man told me that they are to check for leaks before they leave and turn the gas on. Well this could had been worse. The lady at CenterPoint told me today it's not their issues and that nothing could be done about it. That have nothing to do with on the inside just the outside. I'm like, "What? That's not what I was told". My mother is 70 years old and had heart issues and diabetes too and high blood pressure. This is not right. My mother could had passed away in her sleep.

I had to close my bank account so my automatic payments stopped going to CenterPoint. Not their fault but the issue I have is that when they didn't receive my autopayment in September, they stopped sending me bills for October or November and they didn't send me any notification that my payments weren't being made. They came out, shut off my gas, charged me an outrageous fee and won't come turn it back on over the weekend. It's unreal that any monopoly can exist and even worse that it's a scumbag company like CenterPoint.

CenterPoint Energy is awful! They have a monopoly in my area, so I guess they don't have to care about their customers. First, when they go to connect to your service, you have to be on THEIR TIME. Meaning, they'll call you at any time of the day (they'll call you at 9am even when you've told them that you don't get off work until 1). I scheduled to have the day off, so I could get my gas. I went outside to take out the trash, and when I came back I noticed I missed a phone call. I called them back immediately (3 minutes after the call) and they said if I wanted the service that day I'd have to pay a $40 fee. Luckily, my dad helped me out to get my service the next week (they kept calling me at 9am when I told them I couldn't be home until after one... So I had to get someone else to help me because I couldn't take another day off).

Just spent last two days trying to move, but because of someone ELSE owing a balance on the address I want to move to, CenterPoint is making us wait 5 days until they complete an investigation. The lady that just moved out was there 10 years!! If she is the one that owes they had 10 years to take it up with her and if she's not, then OVER 10 years to figure it out! What does a balance from someone else have to do with a new tenant?? I was also told I could bypass this 5 day hold, 2 days later), if I fax a copy of my lease. I was given 3 different fax numbers all for which didn't work, and 3 days later was told no one has my "case" yet so no one knows where on earth my information went to so back I go to wait for the 5 days to be up. I can't WAIT for another gas company to come along!! When businesses have no competition, they treat their customer's poorly and CenterPoint is no exception!!

I had gas disconnected after a minuscule outside leak was detected whilst installing a different meter (may have been CAUSED by the install). We had to fix the issue, but after reporting the fix and requesting that gas be turned on we were promised for 2 days given different times that it would be turned on. 2 days later, still no gas! Quite heavy-handed by a company, fully aware of its "power" and monopoly. I contacted my state representative, as I have no recourse...

You can be a victim like me. Flooding victims, watch out for a second injury! By accident, I have found out CenterPoint ruined my credit for a $100 charge-off reported to Equifax in March this year. CenterPoint has never contacted me to collect it before; so I never even had a chance to pay or dispute it. Legally, they can do it!

When power was lost during Hurricane Harvey infinite energy was back by Monday night. We lost power sometime Sunday. I went to club quarters Monday morning since they had power. I wake up Tuesday, no power. Why? Because they use Centerpoint energy. For some reason, which is VERY unfortunate, our cooling tower/a/c is on Centerpoint energy. Centerpoint energy told Rice Lofts we would have a/c within 24 hours Thursday at 2:30 pm. It's Friday at 3:12 pm... does Centerpoint Energy have our cooling tower running? Nope. Will we get a/c at all today? Nope. Horrible.

I am moving to a new location, but not completely moved yet because the property is still being painted and cleaned. I had an appointment for 3 different days and missed all of them because after they call to say they're in route, the wait time was 3 hrs or more. Why call if it's going to take 3 hours. Call when you know you're on your way. It's not fair for someone to wait that long. Then I called them back to check the status they tell you you're next they'll be there, then you wait another hour. Ridiculous!!!

Thursday April 13th CenterPoint Energy has to do something some kind of job and didn't notify me in advance so when I go to work and come back home that night after 11 pm my gas is off with this card just saying, "You weren't here so they did what wanted." I tried to call them and messenger stated they were closed. I'm pregnant. Due to give birth any day. Shouldn't have to be worried like this or scheduling myself around them without them notifying me first. I went 3 and half days without gas source and had to wait until Monday April 17th to get anybody and the representative had the nerve to make up an excuse that didn't flu. I told them that when they're doing work they should call their customers in advance because this inconvenienced me. They could've called me at work. I would've come home to be able to cook, wash, and bath with hot water being pregnant. I'm seriously let down by them.

I believe I have been the victim of a fraud by a public utility sub-division. I had a contract, an insurance policy, if you will, with CenterPoint (CP) Energy, Home Service Plus. This contract called for the repair of my large appliances should the need arrive. On two occasions I was denied service. Once because "parts were not available" which doomed my gas range to replacement with a new one. I went to the internet and found repair parts in 5 minutes, ordered them and CP did install them and pay for the parts. The point being, had I accepted the fact that CP could not find parts with their local supplier, I would have had to spend $800-$1000 for a new range. Had I listened to the repairman, CP would have saved labor & parts expense and been insuring a new machine with very little likelihood of service for at least 10 years. Sweet deal for CenterPoint!

Account fell behind due to surgery and emergency hospital stay. Received notice of past due and complying with "cold weather rule" I paid what I could. Gas service disconnected with no warning. At time of disconnection account was paid in full, nothing past due. Refused to accommodate for my medical restrictions. Six days with no hot water, making my injuries worse. Representatives are rude, unfriendly, and lack the minuscule amount of empathy it takes to deal with the public. Also reached out to CEO, VP, and various other "leaders" and received no response or action or apology.

I have called multiple times about not receiving bills but nothing ever gets done. I paid 66.17 for my services and the next day they disconnected them. I told the worker I already paid but she jumped my LOCKED fence anyway to turn it off. I called and asked how is this possible but they could care less. I would have to pay 40 for reconnect and 20 for the statement charge for... get this SENDING OUT MONTHLY BILLS. I told him look at my account. They rarely send my bills, I was told call the post office?!! Then if you want same day service then the charge is 47.00. This is by far one of the companies I loathe the most besides UPS. Their customer service is non-sympathetic because they know you HAVE to have them.

What's the point of having a customer support department when all the employees are trained to default blame to the customers. First, CHANGE YOUR ONLINE PAYMENT FUNNEL. You are able to tell people their payments were received, but if it doesn't go through you MAIL A LETTER? Ever heard of paperless? If a payment doesn't go through, or checking information is incorrect, then your multi-million business can afford to send an email saying, "Hey, your payment was declined for this reason." That way your customers can immediately fix the problem. By sending out mail, it takes a few days to receive, and if for any reason the mail isn't received, you send a tech to turn off their gas, and charge your customers $75 to turn it back on. I can see how that in itself is a business. Swindling your customers out of reconnection fees for your poor notification process. These days, sending out a letter is NOT ENOUGH.

Never fought so hard for $30 only to lose to ridiculous rep. I called to pay my mom's final bill after she died on Feb. 1st and to get the $30 returned payment charge removed. The charge was incurred when the company attempted to autodraft her final payment from her frozen bank account (as happens when someone dies) on Feb. 14th. My brother had called to activate service at the same address (he is assuming ownership of the home) on Feb. 3rd. She claims that when that happens, they have no obligation to contact the previous owner.

CenterPoint has the worst customer service practices and holding monopoly on the gas services in the area. Why? Someone please listen the complaints and anger and deep dissatisfaction of the customers!!! I own several investment properties and set up the account with CenterPoint with a billing address different from service address. Never received the bill and service got disconnected without notifying me. To reconnect CenterPoint asking for outrageous, high fee. Surprise, they found my mailing address to mail the final bill!!! We need alternative to CenterPoint!!! We need a fair gas rates that would reflect a current historically low gas prices!!! Get rid of this greedy CenterPoint!!!

For me, it can't get any worse than this and the idea that gas services can be monopolized at any part of a state is just absurd. I have never been treated this way in my life. They just shove it down your throat because you don't have other OPTIONS. I came home yesterday 2/7/17 around 3 pm and there was a note that my gas has been disconnected. I called CenterPoint immediately and explained to them that I had made the payment thru Bill Pay with my Chase account about 5 days ago. The lady wasn't hearing me out; she was extremely rude and at some point it felt like I was talking to a robot because she couldn't have been human. I have a new born in the house so I wanted them to reconnect same day. I had to pay my Bill which apparently had not been remitted to them by my bank, pay a disconnection fee and them pay for same day reconnection.

I paid my bill via phone last month. The first time, the company's automated payment system cut off prior to finishing my transaction. I attempted to pay $30 which was about 3 over because the amount payable increased after I selected "pay all". Selecting "pay all" left a small balance. After I was cut off the first time, I went back in to attempt to pay balance again because I wasn't sure the first payment attempt was successful, after their phone system cut me off. I paid approx $28.

Service appointment on 02/03/2017 was cancelled without notification. When I called them only I came to know that because of the upgrade to my account after making the appointment resulted automatic cancellation. This is not my fault. The person whom made the appointment should have noticed this cancellation. This is total negligence on the part of your representative. We were waiting for weeks for this repair as some parts were ordered. Dirty clothes piled up and wanted to wash them during the weekend. I came home taking half days leave to be at home for the technician as this repair is so important to us. NOW we have to wait for another two days. Shame on you HSP TODAY. PLEASE DO NOT MIX UP YOUR PROMOTIONS WITH SERVICE APPOINTMENTS.

On January 25 in Houston I was working from home and was in an important conference call with my boss (no less) when a Center Point worker knocked on my door (for an installation they were doing NEXT DOOR, not me). I chose to stay in the conference call with clients and not answer the door. The worker could hear me since my desk is close to the front door (and the window was ajar), so he chose to knock more loudly. I chose to ignore it again, since I had no appointment, I was home alone and at work, and I could not have verified this was a Center Point energy worker, anyway. At that point, he became enraged that I did not answer the door. I suppose he assigned "motive" and probably had no sensitivity training from Center Point - he assumed I didn't care or was lazy or something.

I missed my bill date because I misread the date and my gas was shut off. The bill was 34 and change that has since turned into 155 just in fees and charges. When you call their call center you get people who don't have a clue on what they are doing and will lie to you just to get you off the phone. It is sad that this is what we have to deal with. Rude employees who don't give a damn about us. I was told my gas would be cut back on yesterday. Waited all day. Nothing. This is day 8. My bill has been paid, tech came yesterday and I didn't even know he was here. He lied and said he knocked on all windows and doors and called. Lie after lie. I had no missed calls from them. Here it is. Scheduled day and still no sign or word from them. Sorry excuses.

My husband and I purchased land and I needed CenterPoint to come and run the wires from my weather head to the transformer. It has taken over 3 weeks and STILL nothing. Although I have called, text, and pleaded with them to call me when they are headed to the property so that I can meet them there and bury any objections or concerns they may have and get my order completed, they continue to turn down the order and cite absurd reasons as to why they can't get this simple task completed! My gosh, what will it take? AT this point, I am emailing ALL the news channels to inform them of the situation and see who will pick up my story. It is Christmas time and I am fully aware that they are looking for stories that tug at the heart strings and boy do I have one for them.

Centerpoint Energy has no business doing ANY business at all. I paid my bill almost two week ago. The first time they were supposed to call, my phone crashed so that was on me. I called to reschedule, I was home all day and they never came but sent an email saying they did. Rescheduled again, they DID NOT call at all. They sent another email. I don't always have time to check my email. I seen a Centerpoint worker down the street from my house, asked if he could do it and he said, "no I can't." Here it is almost two weeks later, called today and of course, got the ** Houston location. They expect you to pay a $45 reconnect fee for same day service. I refuse to give them anymore of my money for something that is on the company. Asked to talk to a supervisor and she was just as ** as her employees. She told me if I didn't stop talking over her, she wasn't gonna help me. Shortly after that, she hung up on me.

My husband had a massive stroke and has been mute and cannot walk since 9/25/2016. He always handles bills. I am a grandmother with custody of my disabled grandson and we have lost my husband and have very little to live on. In my grief and distress I desperately tried to pay the bills and accidentally out the wrong number in for my debit card. They charged me bounced check charges, and now won't accept a check made out to them even from my husband's company from which he received a grant to help us. Now the check is being returned and made out to CenterPoint. I cannot cash it. They are rude on the phone, too. Nothing to help, and make you feel as if you should be punished. The most horrible company I have dealt with. They do not care about disabled children, critical illness, widows, etc. They are sickening.

I am disabled with Stage 4 congestive heart failure. I had rented my house out to someone while I was living at my sister's while getting things taken care of for my disability. The people that had rented my house trashed it and moved away. I had no clue how to reach them. I moved back into my house and had my gas service reconnected. A week later I get a letter in the mail from CenterPoint Energy stating that I had to pay the other people's bill or my service would be disconnected.

Never got a notice of disconnection. Paid immediately. Paid ridiculous fees and then they want $47 to turn on today? This is a monopoly run by arrogant employees who take satisfaction in ruining your day and then stealing your money!

I was leaving my house and I find a yellow card on my gate stating that they shut my gas off. I go inside and sign in to my account and find out they disconnected me for a past due of 28 dollars. I was floored so I payed the 28 bucks owed and the 35 for current bill. I also had to pay a 20 dollar reconnection fee. I then wanted the gas back on same day and they said that would be another 47 dollars. What the hell kind of scam is going on here??

I am completely disgusted that I came home to an envelope containing a statement that Centerpoint Energy disconnected my gas. I received NO disconnection notice. My bill was less than $63. When I called to complain they told me it wasn't their fault that I had not received my notice via mail. They said I was sent an email which I also did not receive or went to Spam mail which I would not see. I asked them to re-send me that email which they said they could not. I told them I wanted the reconnection fee of $28 waived due to these circumstances.

This is our second PowerShell in two weeks. What happened? A minor thundershower occurred. If CenterPoint cannot sustain a thunderstorm, we all can expect then a major outage if any type of abnormal condition occurs. The infrastructure is entirely too soft, even with their so called "Smart Technology". If you ask me, your smarts is not working!

I am beyond frustrated and annoyed with this company. I wish I didn't have to deal with these people ever again! So I knew my bill was due on a certain day and I left my house with the gas still on and went to a nearby fiesta food mart to pay at the window thinking they would receive it that day but it turns out they don't receive the payment until 2 days later at that store. It would have been nice to know when I was paying. So of course when I went home my gas was off so I called and had to pay again with a debit card. I had to ask someone to borrow, and it was an extra $60 plus to get it turned back on. The automated service is horrible by the way! I have to repeat myself about 20 times and they still don't understand what I'm saying & the hold time is always so long.

My doorbell rang tonight. I was napping after a hot day at work and having recently taken a shower. I quickly threw clothes on, but they were gone when I got to the door. Only a call tag was left. Apparently my meter was upgraded without any prior communication. Common courtesy dictates they might want to check to see if the customer is home before replacing the meter, right? Nope, another company was hired to replace the meter which required turning off service, but they locked my gas valve and ran to the next job WITHOUT any real attempt to restore service. It didn't take more than a minute to get dressed!

DO NOT, DO NOT, DO NOT use CenterPoint Energy. I paid a deposit to have gas turned on. When I moved, the reps (3) I spoke with all said there was no deposit on file. Made 5 telephone calls, each time on hold for 12-19 minutes each time, only to be treated like TRASH from who answered incoming call. RUDE, ARROGANT, UNPROFESSIONAL ATTITUDE PLUS TOTALLY did not want to assist me. I will go anywhere else for service, but NOT CenterPoint. I paid a double bill for one month, just to get rid of this unethical company. Please beware.

Disconnected our gas on Tuesday morning because of a bill that was due the Friday of memorial weekend. $27 bill. Seems like they must be desperate. Now is the time to attack. Paid $100+ to get it turned back on the next day (today). They said that it would be between 7 am-7 pm. Really, they can't narrow it down any better than that. They should be very proud of themselves. A company that large that is that disorganized clearly has some major problems. I run/own a company and had to take the entire day off today. They never showed up between 7 am-7 pm. My wife finally called and complained. They sent out a third party person at 9:30 to restore our gas. I think it's a shame and total ** that they don't even send out their own people without even letting you know.

I have lived in an area serviced by CenterPoint for 10 years. In that time 7 big transformers have exploded, burned up, shorted out in my backyard and all they do is replace these items but never look for the cause! Each time the power is down for 3 to 5 days! We lose power about once a month, have power surges that have burned out two refrigerators, two televisions, numerous small appliances and caused at least $1500.00 in lost food from defrosting! They pay for nothing!!! My power just came back on today after being off for 37 hours and was off only 23 hours prior to that for a full day! I'M FED UP WITH CENTERPOINT ENERGY AND INTEND TO CAUSE PROBLEMS FOR THEM WITH THE "PUC" AND ANY OTHER GOVERNING BODY! Enough is enough! These people care about nobody but themselves! I live just north of houston, tx and intend to raise hell!!!

I was very pleased with the fast response to the gas leak coming from my extinguished gas light fixture near my front door which I had no way of knowing how to turn off since there was no visible valve on the fixture. My technician, Chris ** was very thorough checking every gas source in my house and outside for a faulty leak. He replaced my outdated meter and pressure tested everything to assure me of my safety. Thank you Chris for this Peace of Mind!

In February my husband died after being in the hospital and hospice since December. A friend tried to pay my bills for me during this stressful time, but she didn't realize that 10 years ago my husband and I had told our bank to not pay CenterPoint electronically because of a bill dispute. The bills were turned back by the bank. When I got home from hospice my house was cold and the gas had been turned off. I called immediately and explained the situation. They charged me around $250 to get it turned back on plus a $95 deposit, even though my husband and I have never missed a bill payment in 40 years. Now they refuse to accept my payment in any manner except credit card which costs 2.75 per transaction. I'm being treated like a deadbeat customer. Where's the heart? I asked if they had a compassion department and they just laughed. We need competition!!!

Company incorrectly identified source of leak on Monday evening. It was from an improper installation of the gas meter. I am out $625 in testing costs to get my meter back. They failed to schedule the installation after receiving the city inspector's green tag report on Friday afternoon. I have to wait over the weekend until Monday to have my meter brought back because they don't staff technicians on the weekend and dropped the ball Friday afternoon. Customer service agent's supervisor was talking over me and arguing with me from the first time I began to speak when I asked for a supervisor in hopes of getting a more timely installation.

I have been trying for over 6 months to resolve an issue with misapplied payments on my account that I've had for almost 2 years. They have turned off my gas twice and almost a third time after making on-time payments after transferring service when I moved almost a year ago. Multiple calls and conversations have failed to resolve the issue. I've faced my remittance information more than 5-6 times to prove payment on my part.

I am extremely disappointed at the service provided by CenterPoint Energy. I had requested turning on electricity for my house 10 days before the schedule date with 4ChangeEnergy, the provider of electricity. 2 days before the move, I received a notice that the scheduled service date is 3 days after my requested date. I immediately called 4ChangeEnergy and they finally put in priority order by 5 pm on Wednesday. However, I still don't have electricity at 6 pm on Friday (the scheduled date). I called CenterPoint Energy (the local utility who is in charge of turning on electricity) to ask for when they will turn on my electricity. The customer representative told me that my priority order was in system and their technician usually works until 10:00 pm and will turn on my electricity anytime from 6 pm to 10 pm. I called again at 9:30 pm and asked another representative to check with dispatch department.

My service was recently disconnected through CenterPoint for nonpayment. I understand this was my fault and that I would have to pay the price; however, my issue is with the extra $47 I paid to have them come out the same day and the fact that they cannot offer an AM or PM time, but rather you must wait all day for someone to show between 8:00 AM-8:00 PM. I called the automated system to pay the past balance and the reconnect fee. I even paid the additional $47 fee for same day service.

I purchased a rental property that had a water heater installed 4/26/12 with a 12 year warranty. I called as it now needs service. They won't honor the warranty but would be happy to charge me a lot of money to come out and repair. NO WAY! The heating and plumbing place I had go out to the property said they will have to track down parts. Another reason to NEVER buy from CenterPoint Energy as they must use second rate products with hard to find parts.

Boy you sure better get the rep's name, address & social security number if you go to have your gas turned off. They will charge you a bill when you haven't lived there for many months. They have placed on my credit a charge off of $374.00 when I didn't live there & tried to tell me that I never bothered to call them to turn service off... To hell if I didn't! We called all utility companies & funny thing is this is only one showing a charge off. I have a lease agreement to prove I had moved to another residence 3 to 4 months earlier. Heck, I finally offered to at least pay half of it to get it off my credit... "Uh uh, no way!" Anything they can do to screw us old people out of every dime we get in social security. Talk about rude ** people they are & even when you don't owe a bill they are still rude ** people!!! They need to be sued for the way they screw people.

I have been care-taking for two 90+ years olds for almost a year. There has been no one at their home in over 9 months. Their Centerpoint gas bill has gone from $11.00 per month... to $74.00... to $94.00 and there's NO gas on or being used... PERIOD! They have been rude, defensive, and blame anyone but themselves. I questioned the spike as soon as I got their bill, they re-read the meter, changed the meter, etc. but they won't budge and make an adjustment. There is NO way that gas can rise that much when there is NO ONE using gas in a empty house. Not even a pilot light is on. Jerks and elder thieves. :(

The company changed my account number without giving me any notice. I had a $90 credit on my account and believed I had no payment due because "My Account" on their website said so (see pic dated one day AFTER service was disconnected). They disconnected my service for non-payment and when I called in would intentionally talk over me then say that I would not allow them to speak. The supervisor I talked to put me on hold because I was upset. That's right, Zachary put me in a timeout.

Not very pleased with the first month's bill. I enrolled for it and was informed that my avg bill would be $57 from the next cycle. When I received the bill, it was actually $65, few $ more but still not what I expected. I called their call center and the first agent said the previous agent's note said it was actually going to be $69 which is what is due. I informed her that's not what was promised by the previous agent ($57). She says well that's what her notes say.

I received a disconnect notice saying I had to pay on or before 2/1/2016 to avoid interruption. So I paid on 2/01/2016 at a Kroger. They turned me off 2/02/2016 then charged 107 dollars for same day reconnect. I feel I shouldn't have to pay for reconnect since I paid by the date. But all I received was rude customer service reps who said Kroger should have told me it may take 48 hours to post when nothing in the disconnect letter says you have to call in payment. Had I known that I would have called right from the payment counter. Something has to be done. They are rude arrogant and treat customers bad and charge ridiculously because there is no other company to get service.

I received a bill for which the fees were higher than my actual usage -- the highest bill in my entire household. Upon asking Sonya for clarification, I learned that I was basically being charged two separate fees for the reading of my meter. When I asked for more clarification on that, Sonya got a bit of a stiff attitude, so I politely requested to speak to a supervisor.

We've never had to pay gas separate from other utilities so our landlord made the first mistake of not telling us to get an account with CenterPoint. They were also not on the last occupant's account as a backup contact. So our gas bills went unpaid without our knowing and one day (in mid-January in Minnesota) the heat stopped turning on. CenterPoint had illegally shut off our heat in the dead of winter without so much as sending a notice in the mail.

My husband and I purchased our home on October 1st 2015. I called CenterPoint Energy the same day to transfer the gas payments from the previous owner's name into my husband and myself. We never received a paper or online bill for 3 months and each month I called twice to get things straightened out to receive a bill so we could pay our gas bill. When I called in December to request a bill, they sent us one in the old owner's name. I wrote a check and sent it in with a letter explaining what was going on. CenterPoint Energy refused to cash it since it was from me and in my name and not the old owners. Finally since calling was not getting me anywhere I sent an email to set up a face to face meeting.

We are new to Texas as well as CenterPoint Energy. We only have them for gas service and live in a new area where only 20% of the neighborhood is built, about a dozen families living here so far. Right after New Year, myself and a couple neighbors discover our gas has been turned off for failure to pay. I have been a homeowner for over 22 years and I have NEVER, EVER missed any bill payments! ABSOLUTELY NEVER!

It just happened to me yesterday and I see I am by far not alone. This has got to be the worst company in the US. You scum have left my family without GAS service (NEW!) through the holidays and believe me I will forever remember this. Please pass this message on to your ** executive group who sit on their ** and make millions, because it seems no one can regulate this stupid organization.

After having to move into a rental house because our house sold in two days, we have to wait 7-9 business days to have our existing gas service transferred to the new location? This is Christmas week and for this whole week and possibly all next weekend we will have no heat, no hot water, no stove, and no fireplace. Totally unacceptable. I was not even offered the option to pay extra for next day turn on service. What a great Christmas this will be! Someone needs to start another gas company so this monopoly gets resolved!

I took off work, waited 12 hours and was hung up on and overpaid fees online to be told I have to wait 'til Monday. I should been a new connect, not reconnect. My gas was disconnected for non-payment. I paid the same day. Next day no one came for the appointment that was given to me. This went on until Friday. Now I have to wait 'til Monday to talk to someone. I missed work and sat by the door all day. I'm in tears. This is not right.

We weren't given any notice that our gas would shut off by the old Landlord. This happened Thursday, Dec 3, 2015. We called CenterPoint first thing Friday to turn gas on. We paid an extra $50 to have it turned on that day knowing we were going into the weekend because we have a newborn baby. Besides the many other reasons, we really need the gas to sterilize the feeding equipment and to warm up the milk. We called numerous times over the weekend informing them this. Here we are Monday late evening and still no gas. Guy actually came but pulled away immediately due to an "emergency". So still no gas and apparently caring for babies is not considered important. I don't know whom I'm more frustrated with, the old landlord or this monopoly of a company... both definitely have poor business skills.

Tuesday of this week I called to find out why I hadn't received a bill in over 4 months even though I am fully paid by autopay. I needed a copy of my most recent bill and the online site would not even let me see it. I waited on the phone for over 15 minutes for an actual person to answer. She told me the reason I couldn't see my bill was because it was auto-paid through their 3rd party service. She gave me their number so I called there. They could not even find my account and put me through to CenterPoint again. I waited on hold for 35 minutes this time. When the woman finally came online she could not figure out why I couldn't pull up my bill online. I asked for a supervisor and was put on hold for another 18 minutes. He told me he could not help me because he was not located in Minnesota. Huh? most customer service departments are no longer actually run out of the state we live in.

In a word - horrible. I have a little urban garden in an old former auto shop type building (70 years old). I. Or iced there was a gas line from the street and thought this would be a good way to have a little heat in the winter. I called CenterPoint. An engineer came out, said it looked good, and to call to have a meter installed after my lines were run. $3000.00 later the lines are run, permits and such, only to be told by CenterPoint they will not set the meter because nothing is attached yet to the lines. Well, duh. I haven't purchased anything yet. CenterPoint and Houston Permitting need to get their ducks in a row. Now figuring to skip CenterPoint and go propane, to heck with them. May grab solar while I am at it. This kind of information should be given upfront.