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Reviewed Sept. 28, 2021
The delivery charges are ridiculously high. We all know someone has to pay for the services however, adding over $50 per month to your bill is a bit much. I wasn't a Texas resident during the storm yet I have to pay. Being a One family household I've never paid over $100 on an electric bill. Even when I owned a three bedroom house my bill wasn't this high. Did y'all consider a lower rate increase? Did you think about the less fortunate? What about the elderly? Please go back to the board and review these high increases keeping this in mind. The pandemic, freeze come on can we get a break?
Reviewed June 22, 2021
June 22, 2021 Clown company send someone to the house to connect Gas. Gas is already on. Called already on June 16 to transfer the name from previous tenant to us. They told me that gas WILL NOT BE TURNED OFF JUST THE NAME WILL BE TRANSFERED. June 22 a Technician came to the house at 0700 which no one was home, decide to close the valve for no reason and said there was no one home and can not service the house. EMAIL SAID THEY WILL CALL 30MIN PRIOR TO ARRIVING. No call whatsoever. Called customer service regarding the e-mail at 1158AM. "SIR THEY'RE NOT SUPPOSED TO BE THERE, YOUR SERVICED IS ALREADY DONE." At 1444 wife texted that there is no gas. She called and told her she has to wait for the technician to open the valve. WHY was it closed in the first place. I'm SORRY your company can't be that DUMB!!! COMMON SENSE NEEDS TO KICK IN!!
Reviewed May 18, 2021
EVERY TIME it rains there’s an power outage in this area not once twice but LITERALLY EVERY TIME there’s heavy rain and no one can explain why. At this point it’s ridiculous. I’m not understanding why if you Centerpoint knows that this is an issue why not fix so we don’t have to go through this. What about the elderly especially those that have oxygen machines? Not everyone can afford a generator. How does this happen EVERY SINGLE TIME and when are they planning on fixing this? There are times dinner has been ruined and so forth. We pay too MUCH MONEY as it is for electricity for them not to have this resolved.
Reviewed April 13, 2021
Today I called Centerpoint Energy because when I opened my garage I thought I smelled gas. I had been smelling something for several weeks but was not really sure if it was gas or not. I called and a technician named Chris came out in less than 20 minutes from phone call. He checked EVERYTHING (furnace, fireplace, stove, and water heater) that was related to gas and discovered it was a small amount coming from hot water heater. He also tester gas meter outside. Now this is when I knew I had to write about this. He even went in my backyard and checked lines in ground. I have been at my residence for almost 23 years in May. I have had a few gas leaks related to appliances or in wall. I have NEVER had a technician do that. I was impressed with the professionalism. Kudos to Centerpoint Energy for having someone as great as Chris on your team.
Reviewed April 1, 2021
I called to report power outage during a winter storm in Houston Texas. CenterPoint is now demanding $220 for the phone calls. Have called the company to resolve but the representative says I have to pay even though this happened during a weather disaster. There's a huge problem with the electric market in Texas which is run in a cartel like manner.
Reviewed March 11, 2021
If I could give 0 stars, I absolutely would. Spoke with a customer service rep named Shonda who honestly belongs somewhere where people aren’t. I have never been so talked down to in my life. Disgraceful. I know absolutely nothing about gas lines other than our tree that had fallen over from the hurricane had a gas line wrapped up in the roots and we’re finally able to remove it. If you don’t like your job & you want to talk to people like they are inconveniencing the hell out of you, get a new job. I’m shaking mad from that conversation!
Reviewed Jan. 27, 2021
With everything digital, this is the worst experience I have ever had. Having turned on service to a rental house, NO BILLS SENT, NO EMAILS SENT, cannot set up online payment until you get your account # and hold wait times to speak to a representatives are HORRIBLE at any time of day. If there were an alternative, I would surely change services, but they have a monopoly on service here. THEY ARE A SORRY ORGANIZATION.
Reviewed Nov. 4, 2020
I experienced a power outage about a month ago. I woke up to my power turned off and confused because my bill is current. I called to report a power outage and waited 6 hours for a technician to come out. The expected time of arrival was 3 p.m. Once 3 p.m. rolled around my power was still out. I called back and was informed via automated message that my power was “resolved” at 12:30 p.m. (nobody notified me) So, I requested a technician AGAIN. Moments lasted I received a call from the company and explained they had found nothing wrong. He said we would be charged another $40 for the tech to come back out. Finally, the tech called me upon arrival and explained that the unit #’s were mixed up. Mind you, I live in an apartment and have NO IDEA where the meters are kept. Fast forward to 3 weeks later I noticed 1 $40 charge on my bill. I called to dispute it and the representative said the technician wrote in the notes about the meter #’s.
I call today to receive an update only to be notified that the seal on the meter was broke. I explained that I don’t even know what a “seal” is nor where the meter is located. The representative stated the charge would remain. I asked to speak to upper management but was disappointed with the manager’s unwillingness to help. She did nothing to assist the problem and instead spoke to me in a demeaning tone. I’m so upset that these people are able to do this regardless of the situation.
Reviewed Oct. 28, 2020
If I could give 0 stars I would. I am so upset. They disconnected my service with no warning! Immediately I got on and paid my bill in full on top of the over $120 fee to reconnect the next day. Single mom with newborn who works and made it a point to get to my house since they had called. When arriving home I received an email that it had been completed. This was not true. The technician literally lied. So after 15 minute call with customer service who clearly thought I was dumb because I am a woman and claimed my service had been reconnected finally realized that it was not due to the lock on my meter still being there. He guaranteed my services would be back on tonight by 10 and well it's 10:30. I will be raising hell for the disrespect and neglect of their job to provide the services they guaranteed.
Reviewed Oct. 23, 2020
Reviewed Aug. 28, 2020
So today I called to get help with my bill. I collect unemployment due to being out of work since the end of March because of covid 19. I knew I defaulted on payment arrangements but didn't know I had on payment extensions. I asked how long ago that was and the lady told me since last November, I tried to explain to her that I am not working and am only getting a lousy $80 a week in unemployment. Her response was "my hands are tied, but I know what you're going through". I only needed a few weeks to make my payment. Anyway I hung up and called back, talked to a different lady who told me since I was out of work due to covid I could get a 1 time extension on my bill. The other lady didn't even care to try and help. That's not good business.
Reviewed July 27, 2020
We just bought a house and were in the process of getting utilities set up. We started a CenterPoint account and had them turn on the gas to our new house. We were still in the process of moving in from our old apartment and were getting the pipes replaced. Our plumber told us that a CenterPoint technician came onto the property and turned the gas off while we weren't there. We had no written consent or notification that they were going to do that!
We called their customer service who told us that there was a mistake and that the gas shouldn't have been turned off. They would send out another technician to turn it back on. They gave us a 4 hr window and said we'd receive a phone call when the technician was 30 minutes away. This was a Wednesday and we never received a call. We called back Thursday and they said they'd send another technician within a 4 hr window (4 pm - 8 pm). Still no call. We called again Thurs. night and they rescheduled again for Friday morning. We waited in (at this point mostly empty house) for 4 hours without any call or sight of a technician. We once again called CenterPoint customer service who said they'd send out someone as soon as they can and we would get a phone call when they were on their way. We had a prior commitment at 2:00 pm and had to leave.
Well we got a phone call from the technician. We made it back to the house in 40 minutes (keep in mind the phone call was supposed to be 30 minutes out). There was a note on the fence saying no one was home and that they left. The time was stamped 7 minutes before we arrived. At this point, we've wasted so much of our time for THEIR ERROR! I spoke with a policy manager who was the single rudest person I've ever spoken to in customer service. She ridiculed me, she wouldn't let me speak and kept interrupting me. She kept quoting policy like it was the Bible despite me trying to tell her that her own company wasn't following their own guidelines. This was their fault after all! After another 6 hour window waiting for a technician (where we were told we're lucky to get someone out again...like it was us burdening them...) the gas was turned on. I wish this was the end of the story.
We received surcharges to turn the gas on. They charged us for turning our gas back on that they originally turned off in error and without consent. We contested the charge (after 2 hr call with customer service) and they said it was another mistake and they'd fix it. A few days later, the surcharge was removed and ANOTHER SURCHARGE with a different name but SAME AMOUNT was added. They called it a "special service start-up" fee. We are currently contesting that. This has all been lovely to deal with in the midst of a GLOBAL PANDEMIC...
Reviewed April 29, 2020
You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated.
So, seeing as their hours were 7 a.m. to 7 p.m. I called back only to get an automated message saying the power would now be restored by 11 a.m.. At that point I never got through again as, every time I attempted to call it rang once then gave a busy signal. Also, I did not get any text alerts about outages as I should have saying that I signed up for it over a year ago. This company's customer service is the absolute worst ever!
Reviewed March 17, 2020
A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is trying to convert a shipping container to escape and live off-grid. Me and my partner have a small dog and he could get killed by this stupid and illegal behavior. When Centerpoint came they said they were pulling the meter - they didn't. If anyone gets hurt, it's ALL on Centerpoint. We're posting a video on youtube - this is craziness.
Reviewed March 13, 2020
I received an email on 3/11 stating bill was due on 3/16. There was no mention of a possible disconnect. On 3/12 they disconnected my service without any warnings. We were without gas for 30 hrs, unable to shower or cook, and had to pay reconnect fees which were more than the bill. Despite the email I received showing a due date of 3/16, and the fact that my service has never been shut off before, the “supervisor” would not agree to waive the fees. The customer service rep and technicians told me this sort of thing happens all the time.
Reviewed Jan. 17, 2020
Calling customer service was a really nightmare if you haven’t dealing with them before. I was misinformed since day one when I requested my gas meter to be disconnect after several calls no apologies, no solutions I was offered, take or leave that’s the devastated consequences to deal with a Monopoly corporation which should be illegal all the way around. Your new business name should be Deceptive Point.
Reviewed Jan. 13, 2020
It sucks that we don't have a choice as to what energy company we can use bc CP energy is the worst in the business. Even worse than Entergy. I was supposed to get a refund on my bill months ago... multiple phone calls, case made, multiple people telling me they are going to send the refund. Three months into it and still nothing. It's not a significant amount of money. $80, but I'm not going to let CP have it at this point just on principle. They are not an honest company, and they should have better oversight on what they do with their money.
Reviewed Jan. 8, 2020
I have called this company sooo many times to tell them their website is unusable and the only way I can pay my bill is to send a lot of money so that I have a credit on my account because the website NEVER has worked for me since I got gas in the house I bought. This website needs to be fixed or I need to be set up with some sort of way I can have the money taken out of my account and not worrying about it. The website is the only way I have to pay my bill because all my bills are paid online and most are automatically done...This one needs to be the same or fix your webpage!!!
Reviewed Dec. 31, 2019
I purchased the Center Point Energy Home Service Plus Plan which has proven to be a worthless payment of $45.95 per month. It is interesting how the Company designed its Home Service Plus Plan to make it IMPOSSIBLE to talk with a real human when their Technician is a no call and a no show for a scheduled repair appointment. I have waited for 6 weeks to have a part installed on my dishwasher. I was assured on 11/25/19 the service person would be at my house “some time” on Saturday, 12/28/19 to install the part. He did not show up! He did not call! My experience with Center Point Energy Home Service Plus leads me to believe it is nothing but a ripoff and I will do my part to see that their Home Service Plus Plan is investigated by the Minnesota Advocate for the Minnesota Attorney General’s Office.
Reviewed Dec. 17, 2019
Call placed early Fri notifying them we had no heat in our home. Service tech came out at 7:30 pm Fri night and told us that parts needed to be ordered and they should be delivered to our home the next day (Saturday). Once delivered we were to call and someone would come out that day to install them. Received call Sat saying parts not in stock but would be delivered Mon. On Monday the parts were delivered and a call was placed to customer service dept as instructed. We were told someone would be out that day between 11:30 am-midnight to install new parts. At 11.45 pm Monday night we called customer service for updated ETA and was told that we would not have a technician out to install parts until Thursday. We live in MN, the current temp is 18• outside and inside our home is 53.
Reviewed Dec. 13, 2019
They totally harass the customers. No proper customer care. This is the peak of established harassment seen in US. They dont lets you use direct account payment and charge extra charges every time without notification of why they are charging. Total harassment to public.
Reviewed Dec. 6, 2019
I had my services restored and the service tech was very unprofessional as well as the customer services department. The service tech did not fulfill all of the duties as outline in the requested service call. He was rude and unprofessional and slammed my door. I reported the incident to customer service and did not receive a favorable outcome as well. I was told that the tech was well within his rights to treat a customer any kind of way. Totally unmerited!! The only reason I continue to have services with this company is because there is not another providing this services. Horrible services!!!! Mrs. **
Reviewed Nov. 26, 2019
This company has a monopoly where I live and the past 6 years have been getting worse and worse. Nickel and diming customers who have no choice but to use your services. Shame on you! Forcing people to fix your problems and faulty lines..forcing more insurance costs? The devil himself runs this company.
Reviewed Nov. 9, 2019
Three power outages in four weeks. No weather in the area to cause the issue and the lines are buried in my neighborhood anyway. No explanations given, just an unplanned power outage last several hours each time. Least reliable power supplier I’ve ever dealt with.
Reviewed Oct. 30, 2019
Missed a bill payment upon which a technician came and disconnected our gas in a winter month. No courtesy call. Just a warning in a mail. We only check our mails once a week. The technician didnt even have the audacity to ring bell and inform us. Now they are charging $85 for reconnection. Meanwhile me, and my family are left without gas for food, or warm water. Great.
Reviewed Oct. 22, 2019
We called to hook-up new service on a house we recently purchased. I was told the previous owner owed $140 on their gas bill so they would not hook-up service until it was paid. Obviously it wasn't my bill and the people who we purchase the house from had rented it previously, so it wasn't their bill either. I was told I could dispute the past due bill with proof that we purchased the house - but I would have to do that through a different department and once I cleared that up, I could expect to get service in 5 to 7 days.
I told them that I already had established service in the same town, utilize auto debit and never had a late payment with Centerpoint. That didn't matter. The customer service was terrible and I just wish we had other options. Centerpoint does not seem to care to do what's right AND that doesn't even start to address a 5 to 7 day wait to hook up service..
Reviewed Oct. 2, 2019
They were in my house for 20ish minutes. When they left we waited one hour then check for hot water. There was none. Waited one more hour there was still nothing. In the end my fiance had to turn it on.
Reviewed Sept. 20, 2019
I had CenterPoint maintenance and repair plans. The stove went out. I couldn't get someone from CenterPoint over to fix it for two weeks. Then, on the day they were supposed to fix it there was a huge 6 hour "window." At hour 5 and a half, they called to say they couldn't make it and I should re-schedule. The company and its customer service are worthless.
Reviewed Aug. 16, 2019
The Manager's attitude is like if she owns the company. The customer service there is the worse ever. They cut the gas before a disconnect notice arrives. There is no negotiation, no one is willing to help. They are hostile, they treat people like if they are judges. CenterPoint Energy is the worst company I have ever dealt with. The imposing fees are higher than the actual bill and there is only one way to deal with them if you don't want the gas disconnected: pay and pay immediately because they don't wait.
I had a default method of payment online. I always used a new method of payment and without warning their software decided to place my new method of payment as my default payment. Next month I used my regular method of payment. They cut the gas, stuck me with with all their fees and without telling me, they stop my method of payment. I paid the gas with higher fees because I wanted the gas to be connected next day. They connected my gas, then disconnected immediately back because their system did not accepted the same method of payment. I have been only paying high fees after I called them. Very upset. They have been making my life miserable for over one year now. I am even afraid to pay my gas because I am not sure if they will accept my payment and I will receive a higher statement next month.
Reviewed Aug. 16, 2019
My neighborhood experienced a power outage due to inclement weather and a branch which had fallen onto the electrical wires (8/14/19). The workers arrived, diagnosed the problem, and decided to trim some more branches surrounding electrical wires for future avoidance of the same situation. The trees with those branches were not on our property, but the workers dumped them on our property. Now we have huge, heavy branches sitting on our grass, and nobody from CenterPoint Energy is coming back to clean up the mess (8/15/19).
I called the customer service of CenterPoint Energy, and the employee said the workers who didn't finish their job could come in ten business days. Are these branches supposed to sit for fourteen physical days on my lawn till all the grass beneath them dies? Sounds wonderful! Now I have to clean up the mess at my expense. Thank you CenterPoint for your "incredible" and "great" services! My advice to homeowners is to watch out for CenterPoint workers who leave messes on your private property. I WILL next time.
Reviewed Aug. 12, 2019
Well in advance of our move-out date, I called to give notice we would be stopping service on July 12th. On June 12th, we return from vacation to find no gas. After calling CenterPoint, someone came to turn it back on, but could offer no flexibility, only a "take it or leave it" time slot, that Friday afternoon, as they don't work Saturdays. To avoid a weekend without gas, we agreed.
It is now August, and they are still billing us. Upon calling, I'm told that when I called to report no gas, I had "reinstated" gas service, and therefore everything related to us moving out had been ignored. Apparently it is our responsibility to call, and keep calling, to check CenterPoint is able to run its operations! On the most recent call, a rude customer service representative refused to listen to an explanation, believing she knew what had happened. She then proceeded to talk over me until realizing her misunderstanding, finally just putting me on hold for another person with no explanation. Awful attitude, poor operations and apparently no accountability for failure to deliver service.
Reviewed July 23, 2019
They don’t honor their responsibility as a company. The easements are theirs only if they want access to your property. Avoid this company. They will charge for anything they possibly can. Not worth the money. Power outages all the time on their end. You lose all the groceries you just bought or medication that needs cooler temps. They don’t care. It doesn’t help that many employees don’t have respect.
Reviewed June 27, 2019
I moved out of my apartment in December 2018. I gave notice on October 29th, and a letter was sent to me telling me that they cannot accept cancellations on a date more than 30 days out. So I called them, and told the person I talked to that I was moving out at the end of the month, she said ok. Moved into my new house, didn't think to check my bank account for automatic debits for months. Noticed in February I was still getting billed by CenterPoint for the service address of my old apartment. Called them again. Lady I talked to said she would close the account. Two months later, I'm still getting charged. Called CenterPoint AGAIN. Yet another lady told me that she could NOT cancel my account without speaking to my previous landlord to verify that I had moved out, and that until she heard from my landlord she would freeze the account and that I should take the auto-pay option off of my account.
So called landlady and explained, she was fine with contacting them. Go online and cancel my autopay. Now, two months later, I get a collection notice from a debt collector who bought the debt from - guess who - CenterPoint! For my old address, for yet another month of utilities! I'm done with this. We get free representation through my SO's workplace. CenterPoint will make this right or I'm going to litigate. They owe me hundreds of dollars and now they are ruining my good credit!!!
Reviewed June 11, 2019
AWFUL! Guy came up to my door, knocked and strutted to his truck in less than 60 seconds. I yelled for him to stop, sprinted after the truck, screamed and waved my arms but he completely ignored me. Then, I had to wait 10 minutes on hold before I could speak to an actual person and they tell me they are the only gas providers in Houston! Are you kidding me! So you can treat people like complete ** and get away with it because otherwise I can't cook or have any hot water in my house?!?! Absolutely awful! I'm desperately trying to find a different service! There has to be someone else because this is NOT WORTH IT!
Reviewed April 28, 2019
Paid April bill online 4/26. Payment due 5/10. Go online 4/28 to check... Shows my account is OVERDUE and pay immediately. Because they are so screwed up I submit another online payment. Then I check their online history of bills/payments. It shows bill due 5/10 PAID on 4/26. They turned off my gas a few years ago... I've been a customer since 1979. 40 years.... I don't trust them.
Reviewed April 24, 2019
We own an unoccupied house in Louisiana. The bill each month should be the minimum maintenance fee, but this is not the case. When we realized that the bill was going up and fluctuating monthly we shut off the gas but left the gas connected. This should have solved the problem and the monthly fee should have been the same each month. This has not happened. We are not consuming ANY gas so why is the bill for a different amount each month?
Also from reading the other reviews I see I am not the only one to have a problem with their website. I am unable to leave an email and continuously get an error message. Their website has a drop down menu for “Service Options”, but oddly enough there is NO option to DISCONNECT service. I also noticed that CenterPoint’s website has direct dedicated phone lines and chat option for their Texas customers ONLY. Why doesn’t CenterPoint have this for ALL of their customers in other states?
I agree with the reviewers that are calling for these fraudulent, unprofessional, discriminating practices to end. I have noticed that other utility companies, private and government owned are seeing that companies like CenterPoint are not being investigated or held accountable and these other companies are now implementing the same dishonest practices. The corruption will only get worse. Our politicians MUST be held accountable also. Perhaps some class action lawsuits need to happen. And for those of us who can afford it we need to get off of the grid. Our insurance agents have told us that solar power has become very efficient. We’ve got options utility companies!
Reviewed April 18, 2019
I've been with CenterPoint for almost 3 years and soon as I can switch I'm switching. These people stay having power outages monthly and if it rains or even a little wind comes through for the day the power goes out and they tell you that 2000 plus customers is out. All well for an excuse to take all day to fix your lights.
Mind you I'm terrified to sleep with my CPAP machine cause when the power goes out it shuts off my machine and it's terrifying cause I am in a deep sleep with that and by the time I notice I'm waking up gasping for air as if someone's holding their hands over my face due to me having on a mask and no air circulation and thank god my husband was there one time because I did wake up on my on one time and he snatched the mask off and shook me and then I started to gasping for air which then triggered an episode of SVT (superventricular tachycardia) which is an abnormal heart rhythm that causes heart attacks. I understand power outages happen but how many throughout the year even when there is no bad weather... Then they want payment and don't even bother giving out discounts when they know they're the reason why your refrigerator cut off and food spoiled. They don't take responsibility for nothing only payments...
Reviewed March 29, 2019
First, I would like to start by saying I never had any issues with CenterPoint for over two years since being in my house. It's only me residing at the residence and I work full-time and hardly ever utilize my stove. The average bill usually runs about 20.00 a month, however since December of 2018 I've been paying 50.00. I have called and questioned the influx of usage with the result being a 1.00 decrease on bill. I find this ironic that my bill increased once I declined to get CenterPoint insurance. CenterPoint, you must do better as a company and stop scamming on loyal customers. If I could I would disconnect my service and pick up another provider, but we as a community in the Katy area don't have other options. One dissatisfied customer!
Reviewed March 6, 2019
This is the WORST experience I've had with a company in a long time. My service was to be connected, with a notice of an automated notification from a technician. This NEVER occurred. And thus to have service connected I'm paying now a total of ~$150 in fees! Again... the WORST customer service and concern for the customer EVER.
Reviewed March 5, 2019
I was in the process of moving and had my service transferred a week ahead of time. Should have been transferred on March 01, 2019 (Friday), according to what I was told. Saturday, no hot water... NO HEAT. Sunday CenterPoint Energy was closed. STILL FREEZING OUTSIDE, 40 AND BELOW!!!! First thing Monday spoke to rep, set up for someone to come out. Received a call that tech was dispatched, left work (9:55am), made it home in less than 30mins, no tech. Received an email saying tech arrived, AND still no tech. Called CenterPoint back to hold for more than 20 minutes, still need to get back to work (made it just before noon).
Rep tells me the tech had an emergency and they will PUT ME BACK ON THE ITINERARY. Agent advised me of another time frame for the tech to come out. I asked to speak to a supervisor and she put Shaniece (not sure if I spelled that right) on who never identified herself as a supervisor, even after me asking a couple of times. I advised her that I didn't want to have to leave work again to come back to a possible "no show tech" again. Shaniece did notate the account for the tech to come after 5. NO TECH SHOWED UP THAT NIGHT, despite the automated service still stating the appointment (between 8am and 8pm with weather and work load permitting) is still set. I received no other notification!!! The News gave a hard freeze warning for last night, it was 28 degrees that night NO HOT WATER... NO HEAT (not even my anger can warm the house with my family inside).
Needless to say I dialed CenterPoint at 7:01am ("customer service" opens at 7) the next morning, spoke to rep, asked directly for the supervisor, who said she understood but gave attitude but I guess everyone didn't sleep in a freezing house for 3 days as my family and I did. I explained to her that I needed a tech out at the moment we were speaking and she just focused on the point that it couldn't be done. She said she sent out a notice to dispatch for tech to come out this morning and they will call before coming. It's now 8:15am, still no call.
I asked to speak to someone above her and all she could do is explain the "process". She said she will have someone to call you. Still no call though. All this while I am hoarse from this weather, family and dogs sitting at home and one is already sick and had to go to urgent care last night. Better communication and customer service would be wonderful. If anyone "higher up" from CenterPoint don't mind contacting a very disappointed customer to get to the bottom of this and prevent this from happening again would be greatly appreciated.
Reviewed March 4, 2019
Terrible company. I'm over 7 months pregnant and sitting here in the cold, unable to use my stove to cook. My husband and I had autopay set up for months since we've been at this address, somehow (very suddenly). They claim we were never on autopay for the 6 months we've been here and turned our gas off without any prior notice for a "past due" bill. A 32 dollar bill (would have been no big deal to pay) has turned into about 100 dollars just to get this service turned on TOMORROW. If I want to keep warm and cook a meal today, they want an extra 47 bucks in addition to all of that, despite the fact that this was due to THEIR system error. Customer service was a joke and completely useless. I wish I could warn everyone about this company, especially those of us whose husbands are away serving their country.
Reviewed Feb. 26, 2019
Failed to contact me regarding a payment not going through on their website, despite receiving payment confirmation. Then charged me $21 to disconnect my service and wanted to charge me $46 to reinitiate service. Horrible customer service did not care to resolve issue. Really disgusting that companies can get large enough to treat their customers this way and get afford to get away with it.
Reviewed Feb. 19, 2019
I have had to utilize this company for many years and in the last few years had many issues that could have been avoided if the customer service was a little bit better and efficient. Both times I never received a bill and could not log on the site to check that balance or pay. One occasion they had sent the bill to my old address (imagine that), or that is the excuse they gave for not sending it at all, and the killer is I don't have paper billing, it has always been set up for ebilling. Then they have all these charges now which is evidence that they are going to take your money like it or not, and customer service is take it or leave it when clearly they are in error and should be as courteous and kind bearing with us just like we bear with them. Love you guys, but STEP UP YOUR CUSTOMER SATISFACTION!!!
Reviewed Feb. 8, 2019
Can't a company making billions of $$ have a website that works? Always sends you to site that says error. Call customer service numerous times, as soon you ask a question they say their computers are down! Funny. They worked fine when I signed up and when you want to make a payment. This is the customers service you get when this is the only gas company that can be used.
Reviewed Jan. 25, 2019
I had CenterPoint Energy for the past two years and noticed our prices per MCF had jumped significantly. I called on January 8th to sign up for their new pricing, which was the cheapest for Natural Gas in my area. There weren't any agents available, so was told they would call me back. I called them back again on January 18, 2019 (10 days later) because I had not received a call back from them. I got all four addresses signed up for the new plan and just had to confirm that with an agent. There were no agents available at that time, so the customer service rep was going to have an agent call me back that day. I didn't receive a phone call back from them, ever.
So, I called them back today, January 25, 2019. I told them who I spoke with and asked why I hadn't received a callback. She didn't seem to know why and I received no apologies. The lady got all four addresses ready to go again and then I had to wait on hold for 14 minutes for an agent (mind you, I wasn't about to let them "Call Me Back"). As the agent was going over the first address, I noticed there was a discrepancy in his information and he told me he could not switch my service at that time. I flipped out. I told him we already had their service and all I wanted to do was switch to the new rate.
I told him their customer service was horrible and I wanted the rate, starting back on January 8th. He informed me he was just a contracted agent and I would have to speak to customer service about that. I decided to go with another company who was a little higher in price, but not enough to warrant the way this company treated me or the lack of good business practices I had to deal with. I got switched immediately (within 15 minutes) on all four accounts by another company. I would be very careful if you are thinking of going with this company. They don't give a crap about you, your time or your money.
Reviewed Jan. 24, 2019
CenterPoint Energy uses independent contractors to go onsite to turn the gas meter on or off, depending on whether you are moving in or out of your residence. The contractors stood me up for days and I waited many hours onsite on 4 occasions, yet when I called to find out why they didn't show up, the notes filed by the contractors reported that I had not kept the appointment, or had "refused service". I spoke with the supervisors on several occasions and was told they cannot validate or correct those notes, so it appeared as if I was irresponsible.
After making more than a dozen attempts to get them to come out and turn the gas back on, and after being repeatedly lied to, I finally called my city council member to see if she would intervene on my behalf. After that, I got a call the same day, and that is the only thing that got them to respond. I would suggest that everyone who suffers at the hands of CenterPoint or its contractors file a complaint with the Public Utility Commission in your state, and also contact your state legislator(s). CenterPoint and its contractors are neither accountable nor transparent. The corporate policies at CenterPoint desperately need remediation by the State of Texas, and apparently also in other states. What they did to me, and I'm told, has been experienced by many others. We should not allow this treatment to be tolerated; but we will have to individually make them feel the heat. Nobody else will do it for us.
Reviewed Jan. 22, 2019
It is a company that tries to put on fees and charges you for services that you are paying for. They are thieves - their employees are mean and have attitude towards the customers. Their phone calls just end while you are in the process of fixing the issue. I had to go through 6 people and 7 phone calls to get the issue fixed. Very bad company - I wish there was a different gas company. I would never ever want to use this company or even recommend it to any person. Even to my enemy I would not recommend it. But we are stuck with this bad company in Houston TX - if anyone knows how can we Change them and gave another gas company let me know.
Reviewed Jan. 1, 2019
Don't let these people in! They come to the door and make it seem like they work for your current energy provider and you have no choice. They are pushy and slick. I had to move and they are pursuing me for fake "cancellation" fees, threatening and adding late fees to a non existent balance owed. These people are con artists. I wish I could give them zero stars, but at least one star is required.
Reviewed Nov. 29, 2018
I sent this to CenterPoint today: Today I cancelled all of my HSP Services. I pay $64 monthly for the coverage. I have a refrigerator with a freezer that doesn't work and I have to buy a new one but you won't cover it. I have been paying for HSP for over 20 years on my home. 10 years on my duplex. I'm amazed that you are treating me in this fashion. Xcel has the same coverage, but cheaper and a more lenient policy. They apparently value long term customers more than CenterPoint.
Reviewed Nov. 16, 2018
How you schedule someone then call but only let the phone ring 2 times. Person calls back bout it wind up being the automatic line so you don't get to talk to no one for like 20 mins. While you on phone with automatic line you call back again hanging up before customer answer phone then gonna say you get 2 calls then, "We cancel your appointment." Y'all not even worth 1⭐ and should take y'all ** back to Houston and leave Mississippi.
Reviewed Nov. 12, 2018
I bought this water heater, Model # XG50T09HE40U0 that comes with a 0.64 UEF rating. If you follow this link ** and scroll down to this Model #, you will see that it has a 0.64 UEF rating. However, this is the response I get from their Rebate Center, "According to AHRI (Air-Conditioning, Heating and Refrigeration Institute) and/or ENERGY STAR website your water heater does not meet the minimum efficiency standard of .64." I realize they don't want to pay but they could have at least tried to make-up a better lie. This one was easy to prove false. Monopolies must be nice.
Reviewed Oct. 31, 2018
I have to say that CenterPoint has been hands down the absolute worst company to have to deal with! I could literally sit here all day and speak of COUNTLESS instances where they have been horrible to me as a customer, charged me ridiculous fees, given me TWELVE hour window times, TWELVE HOURS, and then they didn't even show!!! I LOATHE THIS COMPANY. They are the epitome of shady business practices and terrible service! HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!
Reviewed Oct. 11, 2018
Absolute worst service and customer service. They are a very deceitful company that need to lock you into a contract to maintain customers. I paid the $100 early termination fee just to be sure to get out of the contract and not give them another penny of my money!
Reviewed Aug. 22, 2018
I live in Minnesota. Recently I received second bill that was past due, I checked my bank, it showed the bank had sent the e-check both month (July-Aug). I called the bank, said my CenterPoint account was missing one #, compare to my bill statement. So I called CenterPoint again, Jonie was on the line. After she listen to my story she was able to figure out the money has gone to different account, that was not mine. Thank you very much for helping me. You make my day.
Reviewed Aug. 15, 2018
We need to bring a class action lawsuit against CENTERPOINT. My home was flooded last year and basically totaled completely. FEMA didn't help... homeowner's Ins didn't help... I had just purchased the home a few months before the flood and I didn't realize the area could flood so badly. They had told me it flooded the year before but that was a "freak occurrence" and probably wouldn't happen again for 100 years... Well it happened and my home took in over 9 feet of water this time. The ceilings caved in and everything was lost. I am a single mom with 3 kids living with me and we have been trying to put the house back ourselves by our own HANDS and our own means which isn't much. So, I started a new job and switched my bank accounts so I would have the same bank as my employer and get my pay 2 days in advance.. and forgot to set up reminders with the new bank account.
So yesterday I see this "guy" sneaking into my backyard on the far side of my house near the woods where I have several things still stored because I can't put them back in the house yet. Why he didn't walk normally into my yard and go between my house and my neighbors WHERE THE GAS METER IS, I don't know and is very suspect since he chose to go out of his way to NOT BE SEEN and go where NO ONE COULD SEE HIM looking thru my personal belongings. Any way, one of my kids saw him and the dogs were barking like crazy so I asked him what was he doing? He said he was there to shut off my gas. I was shocked and thought he made a mistake at first, until I realized I had switched bank accounts and no longer had my reminders. So I immediately made the payment and received a confirmation number while he was checking his paperwork to make sure it was the right house.
Even AFTER I MADE THE PAYMENT and HAD THE CONFIRMATION NUMBER (FOR a whopping $32.64). He said, "Sorry I have to shut it off anyway." I said, "I just paid it!!! There's no balance! Here's the confirmation number..." He called his supervisor and his supervisor said, "Call customer service and have them schedule a reconnect..." I SAID "WHAT! ARE YOU KIDDING ME??? It's NOT DISCONNECTED YET!!!" HE SAID WE STILL HAVE TO DISCONNECT IT! When I tried to explain that there was no balance, he said it was policy. I'm not the kind of person who would EVER bring up the subject of "RACE" but in this case it was the only thing that was different. Come to find out one of my daughter's friends (who was here when all this was going on) almost had their gas turned off an hour before us and they live near the front of the neighborhood.
She said her mom went outside and talked to the "guy" and he waited in his truck for a bit then left WITHOUT turning the gas off! The only difference was I am ** and they are **. Seems kind of suspicious since The technician was ** and his supervisor is ** as well. I'm ** and my bill was actually a few dollars LESS than their's was... (I called her mom to check it out and see if this was really true). She said she told him she had completely forgot that it was due with getting the kids ready for school and all and to hold on a sec. She paid her bill...told him the confirmation number and off he went..with NO DISCONNECT! But ME... He said there was nothing he could do and even though I had a confirmation number as well... he shut me off. I called customer service HIGHLY PO'd and talked to someone in Minneapolis.
They said they would get my gas back on today and the only thing that needed to be done was someone 18 or older to be in the home. I said, "Ok." We waited and waited... (there were 6 of us in the home plus 3 dogs who bark at ANYONE who pulls up in the driveway)... and then I get a notification at 8:00 PM telling me the reconnect was CANCELLED because there was no adult at the home!!! My kids first day of school was today and they had to go without taking a hot bath. I was and am FURIOUS! I called Centerpoint this morning and they said they could connect it for free tomorrow but if I wanted it connected today I would have to pay almost $50.00! I said, "HELL NO... ya'll lied and said you came yesterday and an adult wasn't here and there were 3 adults here!!!" So I talk to a supervisor who said she has a description of my house that the technician put in his notes that verifies he was there...
So she starts describing my house according to the so called "Technician" and she mentions my "GARAGE"... I tell her... "No, I don't have a garage and haven't had one since I bought the house last year!" Turns out...using GOOGLE MAPS street view it shows a garage because it was there BEFORE the last flood and the past owners had it removed and replaced with a regular door when they remodeled it!!! SO HE LIED and I HAVE PROOF THAT THIS COMPANY IS NOTHING BUT A CROOKED SCAM!!! WE NEED A LAWYER because GOD KNOWS how many people they have scammed like this!!!
Reviewed July 31, 2018
This company knows it's the only choice we have in Houston for gas. I'm on a very fixed income and my gas has been cut off. When I called they gave me the fee that I needed to pay but when I got ready to make the payment they asked for another fee of $49 for it to be cut on the same day. The bill was only $33 and after the fee are added it'll be over $200 just to get them back on. This is ridiculous and something needs to be done about this extortion. Why are they able to get away with this? I WOULDN'T RECOMMEND THIS COMPANY TO ANYBODY.
Reviewed July 27, 2018
I am like most others who are forced to use CenterPoint Energy for their gas service due to the monopoly they possess as a result of having no competition. I live in MS and the corrupt office of CenterPoint Energy is in Houston so speaking to someone face to face is not an option. I had an incident with CenterPoint Energy in March of 2016 when the company was updating the online payment system (the inadequate online payment system) while attempting to make a past due payment that I overlooked. I knew it had to be paid quickly to avoid their favorite service of shutting you off (so they can collect all of the extra fees). So while I attempted to make a 47$ payment, their inadequate online payment system was having a glitch, I thought, where each time I entered payment info and pressed the "submit button" I received an error message of "we're sorry this page cannot be found".
I attempted this transaction "7" separate times in March 2016 receiving the same error message until finally the eighth attempt went through successfully (so I thought). I thought no more of it until a few days later I had been shut off and told I would need to pay the past due payment along with a "$40 dollar RETURNED PAYMENT FEE FOR EACH TIME I PRESSED THE SUBMIT BUTTON" which was 7 times... Then they so kindly informed me I would also need to pay an extra $150 to add to the deposit they received ten years ago when I began gas service with them so they could "PROTECT THEMSELVES", but "wait" that's not all... I also was informed I'd need to pay an 80$ reconnect fee. Yes!!!
First off, how in the heck can a payment be RETURNED, when it was NEVER PRESENTED FOR PAYMENT to begin with? You tell me the answer and we'll both know! So after being forced to pay the bogus fees which were astronomical in my opinion, I have so patiently waited since March of 2016 for this fine business to attempt ripping me off again and to my surprise it finally happened last week. Your gonna LOVE this story!!! I am sure many of you know after having "RETURNED PAYMENTS" at CenterPoint Energy they will only allow you to make a payment through a debit card or a credit card and you are not able to enter a checking account number or use a check period. You are only given the option on the online payment site to use a debit or credit card. It's the only options given in the drop down menu. I have used the exact same debit card that I have used to make my payment since March of 2016 with no issues.
Month after month a successful payment through my debit card linked to the EXACT SAME BANK ACCOUNT I have used since 1988. I do not have "1" RETURNED PAYMENT charge or insufficient funds fee through my bank since I opened my account. Although I have several returned payment fees thru CenterPoint Energy, go figure right? I am entirely too frugal to waste money by paying fees from insufficient funds. So here we go, I received an email showing my CenterPoint Energy bill was ready to view, print or pay. I opened the email on July 2, 2018. I had a bill for $36.26 with a due date of July 23, 2018. Notice the dates I use. This was not a past due amount, it was a current bill due on July 23, 2018.
I made my payment through the online service that I sign in and use every month, I submitted the full payment $36.26 along with the $2.75 charge for using the online service on "July 2, 2018". I made the payment at the time I opened the email on July 2, 2018. I used the EXACT SAME DEBIT CARD entered the total amount due and received a payment successful message and I also received a payment confirmation email. I thought no more about it, until I received a friendly letter in the mail on July 7, 2018 informing me that I am being charged $40 that will be added to my past due bill. The reason for this $40 BOGUS FEE is a result of "ACCOUNT NOT FOUND OR UNABLE TO LOCATE."
Let's keep in mind I am not given the option to enter a checking account number, routing number or allowed to use a checking account whatsoever. I have a friendly reminder that has appeared on my online account since March of 2016 that states "due to multiple RETURNED PAYMENTS you only have the option to make a payment through a debit card or a credit card." I sent an email to CenterPoint stating that I was sure they made a mistake because I have used the same method of payment for 2 and a half years with no issues. I received a response that they were not waiving the fee, it was my mistake.
I filed a complaint with the BBB (first time for me) and waited a few days when I received a response where CenterPoint Energy falsified a document saying I entered the incorrect routing number for the checking account I used... So fee would not be waived. They FALSIFIED A LEGAL DOCUMENT and they entered the INCORRECT date on their false document saying I entered payment on July 1, 2018. I responded with the unaltered documents to show who was the LIAR! I am now waiting on the response to that!!! I will update when I receive it! Unbelievable!!
Reviewed June 21, 2018
I had a new furnace installed as mine was 25 years old (1993). I had been told that there was a rebate program. In Texas that is not true... if you live in Minnesota you get rebates... not Texas... also several other states. If CenterPoint is so dedicated to saving energy, why do they not offer rebates in Texas. I spoke with one lady around June 14 and she said I had to go online. What a merry-go-round. There are rebates for the contractors installing the systems, which they are paid handsomely for. But nothing for the customers that are paying thousands of dollars for the system. Shame on you CenterPoint for not caring about your customers that pay you monthly. You are the only gas company in town so I guess I am stuck. And What do you have against Texas? I spoke with Samea today, June 21st and she verified there are no rebates for the state of Texas or any of their customers.
Reviewed June 7, 2018
They lied and said they called for set up. We called back. Said we had proof of no call per phone and our phone co. They called us liars and refused to have our service turned on same day without a fee. I would be willing now to pay the fee if we missed the call but now just the point they called me a liar and would not take responsibility for their error makes me not want to give them any more money. I can't switch because they have monopolized the gas line. I see they have a horrible review history. Figures when you know you suckers I mean customers can't choose another company. Keep up the great customer service guys!!!
Reviewed June 1, 2018
It is always a frustrating experience dealing with CenterPoint. They are a monopoly and they know you have no other option. If they had any competition they would be out of business. Their behavior is such that they feel THEY are the customer doing us a favor. They will not give you any specifics, only general information. Forget getting an actual date scheduled. "Weather permitting, we should be out there in approximately 7 business days. We have a note in your file saying IF POSSIBLE call before coming." So they are so inept they cannot even promise to at least call so I can go unlock the gate since no one is on site.
Reviewed May 25, 2018
Dissatisfied is not a strong enough word to describe my disgust for Center Point Energy Natural Gas Service. They are quick to cut you off but VERY Slow to reconnect. I have used this company for a number of years and always paid my bills online. They cut off my gas yesterday due to an oversight on my part. I did not realize I had a bill overdue. They contacted me by snail mail regarding the cutoff apparently; but I primarily don't look at Snail Mail anymore because of EMAIL. They DID NOT contact me by email or phone or the problem would have been corrected immediately. They did not attempt to call me or Email me... (They have the contact information.) ONLY, after the cutoff happened, they decided to contact me by Email, they then began with the Extortion.
Service Reconnect Fee and A NEW security Deposit. I just learned, They will reconnect not when I paid all that today but next Tuesday. Oh get this, they will wait four days (After the Memorial Day weekend) to reconnect. Can't get reconnected today, they EMAIL ME, unless I pay an additional $47 for their priority service. Who put the MAFIA in charge of our Natural Gas Service? I wish another choice was available to us, a lot of us are considering other alternatives...
Reviewed May 16, 2018
Every time I call this company, they are rude. Twice "over several years" I have had crazy high bills, not consistent with normal cycle usage, and no reason to justify anywhere near the usage rate, nothing changed, other than my bill. They don't care, no explanation. They say "We will send someone to reread the meter." I never hear back and when I call they say the meter is correct. Once I called to try to get the billing cycle changed to accommodate when I pay bills, no - they don't accommodate customers. If you work for this company you can do better, be a better person. If you are a good person, you would not work for a company that has such bad reviews.
Reviewed May 3, 2018
I had my gas cut off for being late. So when I paid it a few days later first thing that morning they said they would be out anywhere between 8 am and 5 pm. That's all they could tell us. My wife then calls again at 230 pm after spending all day at home and missing work because they won't turn it on without anyone home. They tell her, "Oh it's not assigned to anyone yet..." They have you where they want you not like you can shop around for natural gas. But we are looking into making everything all electric now we fed up. And not only that the main BIG gas line runs through our yard. Wonder if we could fight for them to relocate it out of our yard. Hmmm interesting.
Reviewed May 1, 2018
CenterPoint cut the gas and didn't give me a notice until after an hour of my call to place the complaint! At 1:47 p.m. I received an email letting me know that the gas had been disconnected. Well after the fact that I found out on my own and called their office to find out why.
Reviewed April 9, 2018
5 days after the bill was due, a FINAL NOTICE was sent. I am a former employee of CNP and have never seen this before. Can't help but think my employment status has something to do with this because I can't come up with any other rational explanation! Shame on you CNP.
Reviewed April 8, 2018
My daughter did a individual COA & all the mail went to her new address including all of my mail. I called CenterPoint to see why I haven't received a bill & customer service was RUDE!! The lady said, "You have to pay 301.66 before it would be reconnected." I was like, "Okay"... after I paid it the next day they said I owe 418.91 to get it reconnected and that 301.66 was already applied to my account... WT??!! I don't understand how in the bleep did it go from 301.66 to 418.91?
I can't wait until there's another gas company comes to Tyler, Tx. These people are out of their rabbit minds... I never had a problem paying my bills. This is crazy... I really believe if there was another gas company CenterPoint wouldn't be acting like this to their customers and only way they do is because they know we can't get gas from anywhere else. CenterPoint is the worse company I have ever done business with. They have too many complaints. They are worse than TXU! That's a shame.
Reviewed April 5, 2018
Worst company ever! Sad thing is they know that they have a monopoly the Houston Area and their staff too as well. Worst customer service, it's like talking to a brick wall. Had our gas cut off on Monday, haven't received a bill in the mail, or disconnect notice. Tried to call to pay and get hung up on 3 times, finally make the payment, well tough ** they are closed so can't schedule an appointment until the next day. Finally do schedule. They don't have any appointments until Thursday. Usual ** "we will show up 8-12." It's now 1pm, call back and they say that the tech is still scheduled to show up, but that those hours are not "guaranteed." So now I've had to take off all morning, and it looks like afternoon as well. Come on Texas regulators. Deregulate it like you did the energy companies and let's give CenterPoint the kick in the ass it needs.
Reviewed March 5, 2018
I have had one of the worse experiences you could ever even imagine with this company. We paid our bill on the 15 day of February and was promised an appointment for the 27. After calling CenterPoint they mistakenly put my money on the wrong account. One of their representatives got on the phone and told me that they cancelled my service connection because I did not pay my bill. I explained to him that I paid and he tried to tell me very rudely that I didn't. Once he seen where they put my money on another account they turned around, came out the next day, didn't call me or anything and left a note on my door.
When I called to see what happen the rep said I didn't give them my number and she said that if I wanted her to I could pay an extra fee and they would come out right away. I told her that I was not going to give them another dime. "Well it is March 5 they schedule you from 8-5." My husband waited here all day with things to do and they still didnt show. Said we missed the call. After I called and confirmed my order the supervisor said there was nothing he could or would do until the following day and it was 430pm. Then they say they can't call any service men and there is no way he could even out of courtesy turn my water on.
Reviewed Feb. 6, 2018
I have been working with CenterPoint for now 3 months attempting to get elect power to my property. Yes 3 months to finally get an agreement to sign and pay them $6500 to pull power. Now I ask when will this project be completed to be told within the next 6 weeks. They know and do not care that they are your ONLY solution.
Reviewed Jan. 22, 2018
My mother moved in to a rent house and was there for two day without gas and then CenterPoint turn on the gas and get this they never check for gas leak and for 8 days she was in that house with a gas leak. When I walked in the door it almost put me down on the ground. I told my mother we have to call CenterPoint. There's a bad leak. So the man come out and yes it was behind the stove. The man told me that they are to check for leaks before they leave and turn the gas on. Well this could had been worse. The lady at CenterPoint told me today it's not their issues and that nothing could be done about it. That have nothing to do with on the inside just the outside. I'm like, "What? That's not what I was told". My mother is 70 years old and had heart issues and diabetes too and high blood pressure. This is not right. My mother could had passed away in her sleep.
Reviewed Dec. 1, 2017
I had to close my bank account so my automatic payments stopped going to CenterPoint. Not their fault but the issue I have is that when they didn't receive my autopayment in September, they stopped sending me bills for October or November and they didn't send me any notification that my payments weren't being made. They came out, shut off my gas, charged me an outrageous fee and won't come turn it back on over the weekend. It's unreal that any monopoly can exist and even worse that it's a scumbag company like CenterPoint.
Reviewed Nov. 17, 2017
CenterPoint Energy is awful! They have a monopoly in my area, so I guess they don't have to care about their customers. First, when they go to connect to your service, you have to be on THEIR TIME. Meaning, they'll call you at any time of the day (they'll call you at 9am even when you've told them that you don't get off work until 1). I scheduled to have the day off, so I could get my gas. I went outside to take out the trash, and when I came back I noticed I missed a phone call. I called them back immediately (3 minutes after the call) and they said if I wanted the service that day I'd have to pay a $40 fee. Luckily, my dad helped me out to get my service the next week (they kept calling me at 9am when I told them I couldn't be home until after one... So I had to get someone else to help me because I couldn't take another day off).
Also, I've enrolled for automatic payment twice. I have all my bills automated, so I don't ever forget. The first time I enrolled I used my savings account number (which is what I've used for ALL MY OTHER ACCOUNTS), and they told me it didn't draft because it wasn't a checking account and charged me a fee. I figured okay fine I guess it's my fault for not knowing (even though they never send you any sort of notification to let you know your payment didn't go through... Only a notification to let you know they're shutting your service off after they've charged you a late fee). I re-enrolled with my checking information.
Two months later I get a call saying they're going to disconnect my service. They said after I enrolled I unenrolled (I swear I didn't do this!). I have an email to confirm that I enrolled in automatic payment. When I mentioned this, they said, "Well, you must have unenrolled after that. We don't notify people who unenroll." I don't believe that I unenrolled and it would have been nice to be sent a notification to let me know the payment wasn't received. So, I paid yet another late fee. This time I documented my phone call and have all the emails to prove I enrolled. I'll make sure they draft it next time. If they pull this crap again, I'm reporting them to BBB. AWFUL, TERRIBLE, NO GOOD COMPANY.
Reviewed Oct. 27, 2017
Just spent last two days trying to move, but because of someone ELSE owing a balance on the address I want to move to, CenterPoint is making us wait 5 days until they complete an investigation. The lady that just moved out was there 10 years!! If she is the one that owes they had 10 years to take it up with her and if she's not, then OVER 10 years to figure it out! What does a balance from someone else have to do with a new tenant?? I was also told I could bypass this 5 day hold, 2 days later), if I fax a copy of my lease. I was given 3 different fax numbers all for which didn't work, and 3 days later was told no one has my "case" yet so no one knows where on earth my information went to so back I go to wait for the 5 days to be up. I can't WAIT for another gas company to come along!! When businesses have no competition, they treat their customer's poorly and CenterPoint is no exception!!
Reviewed Oct. 9, 2017
I had gas disconnected after a minuscule outside leak was detected whilst installing a different meter (may have been CAUSED by the install). We had to fix the issue, but after reporting the fix and requesting that gas be turned on we were promised for 2 days given different times that it would be turned on. 2 days later, still no gas! Quite heavy-handed by a company, fully aware of its "power" and monopoly. I contacted my state representative, as I have no recourse...
Reviewed Sept. 11, 2017
You can be a victim like me. Flooding victims, watch out for a second injury! By accident, I have found out CenterPoint ruined my credit for a $100 charge-off reported to Equifax in March this year. CenterPoint has never contacted me to collect it before; so I never even had a chance to pay or dispute it. Legally, they can do it!
This turned out to be a possible unpaid bill by my tenant. CenterPoint told me they could do it legally and they just did it! When I found out this bill, I paid it immediately before I even attempted to dispute it. However, CenterPoint has just ignored my pleading to remove this charge-off from my credit report. If you have similar experiences, please write your regulators. In Houston, you write ARA Utility Complaints. In other jurisdictions, you may need to write to: Texas Railroad Commission. Also, we need to write to our lawmakers to rein in this monopoly monster. Flood victims, make sure your bills are paid even the bills got lost in the flood.
Reviewed Sept. 1, 2017
When power was lost during Hurricane Harvey infinite energy was back by Monday night. We lost power sometime Sunday. I went to club quarters Monday morning since they had power. I wake up Tuesday, no power. Why? Because they use Centerpoint energy. For some reason, which is VERY unfortunate, our cooling tower/a/c is on Centerpoint energy. Centerpoint energy told Rice Lofts we would have a/c within 24 hours Thursday at 2:30 pm. It's Friday at 3:12 pm... does Centerpoint Energy have our cooling tower running? Nope. Will we get a/c at all today? Nope. Horrible.
Reviewed May 26, 2017
I am moving to a new location, but not completely moved yet because the property is still being painted and cleaned. I had an appointment for 3 different days and missed all of them because after they call to say they're in route, the wait time was 3 hrs or more. Why call if it's going to take 3 hours. Call when you know you're on your way. It's not fair for someone to wait that long. Then I called them back to check the status they tell you you're next they'll be there, then you wait another hour. Ridiculous!!!
Reviewed April 17, 2017
Thursday April 13th CenterPoint Energy has to do something some kind of job and didn't notify me in advance so when I go to work and come back home that night after 11 pm my gas is off with this card just saying, "You weren't here so they did what wanted." I tried to call them and messenger stated they were closed. I'm pregnant. Due to give birth any day. Shouldn't have to be worried like this or scheduling myself around them without them notifying me first. I went 3 and half days without gas source and had to wait until Monday April 17th to get anybody and the representative had the nerve to make up an excuse that didn't flu. I told them that when they're doing work they should call their customers in advance because this inconvenienced me. They could've called me at work. I would've come home to be able to cook, wash, and bath with hot water being pregnant. I'm seriously let down by them.
I called today about 8:30 am this morning and have yet to see them get here to cut my gas on. It's after 1 pm and cloudy. Looking like a storm's coming. This is the most disrespectful way treat a paying customer. Had I been behind in my bill my gas would've been cut off already. It's a shame when it takes them less time to cut it off and more time to cut it on especially when your bill's paid and I didn't cause it to be off, they have me a mere 25 dollar 3day credit for it being off and told me, "Next time place it as an emergency call." Had I known I could do that I would've. It's the inconsiderate way. They went about it and made light of it and here I am still waiting for them to do the I'm on way call that hasn't happened yet so I say next time I'll seek legal counsel on this and them investigated and put on the news.
Something's not right about this. All I say is had I got a call leading up to this work order we wouldn't be here. CenterPoint just call your customers in advance even when the work is done so the gas can be cut on since you all cut it off and left as is. They didn't put the order number on card ironic. Only checked off no one was here and had to repair service line leading to meter... Hope it helps contact me anytime to follow-up, thanks.
Reviewed April 7, 2017
I believe I have been the victim of a fraud by a public utility sub-division. I had a contract, an insurance policy, if you will, with CenterPoint (CP) Energy, Home Service Plus. This contract called for the repair of my large appliances should the need arrive. On two occasions I was denied service. Once because "parts were not available" which doomed my gas range to replacement with a new one. I went to the internet and found repair parts in 5 minutes, ordered them and CP did install them and pay for the parts. The point being, had I accepted the fact that CP could not find parts with their local supplier, I would have had to spend $800-$1000 for a new range. Had I listened to the repairman, CP would have saved labor & parts expense and been insuring a new machine with very little likelihood of service for at least 10 years. Sweet deal for CenterPoint!
Second refusal to repair a machine (Maytag Washer/Dryer); A repairman called to repair the washer of my combo, examined it, ordered available parts and said he would return to make the repair when the parts came in. Unfortunately, he was not available, and two repairmen showed up in his place. One, as described to me by the dispatcher, a "senior technician". I assumed the other to be new at the job. They spent 1/2 hour examining the machine when the senior repairman informed me the machine was "unrepairable junk". I asked why the first repairman went so far as to order parts, saying he would be back to make the 2 hour repair. The senior said, "no one at CenterPoint will repair that machine". They left, I kept the parts not accepting his diagnosis and called a Maytag repairman who came out, made the repairs using the ordered parts and charged $115.00.
I maintain I was victimized by CP. Not only did they fail to live up to their repair contract but, had I taken this senior technicians' erroneous advice, I would be out nearly $2000.00 for a new machine, delivery & installation and removal of the old machine. Clearly a FRAUD by CP! Again, company policy is apparently to condemn older appliances to be un-repairable, immediately save labor & repair costs but most importantly to now be insuring a virtually, repair free, appliance for at least 10 years. This scam is very clever and the poor, unsuspecting consumer, usually, naive, elderly or trusting accepts this condemnation of their appliance without question. CP has successfully removed the very machines from the pool, the customer purchased this repair plan to protect. The profit to CP using this technique has likely gained them millions over the decades.
I only ask that a "second opinion", should the customer request it, by an unbiased inspector/advocate be required any time CP declares a large appliance to be un-repairable. Not too much to ask. This policy is in CP's best interest in verifying their reason for avoiding the tenets of their contract in repairing a broken appliance. The inspector/advocate would be paid by CP who would still profit should their assessment be accurate, in the saving of repair costs and long range avoidance of costs in insuring a new machine. This would hold true in claiming repair parts not available. CP searches only to the extent of their local vendors. Should the inspector/advocate find parts available on the internet, CP MUST make the repairs.
CenterPoint has a fine little operation going here at the expense of their customer. CP and ALL other pre-paid appliance repair companies must be regulated to be responsible. I hope the obvious policy by CP, as described, is not pervasive throughout the pre-pay repair industry. When I complained to CP about the above-described situations, I was offered 3 months free coverage to address my concerns. Obviously I refused, as I now know the scam and will call servicepersons I can trust.
Reviewed April 1, 2017
Account fell behind due to surgery and emergency hospital stay. Received notice of past due and complying with "cold weather rule" I paid what I could. Gas service disconnected with no warning. At time of disconnection account was paid in full, nothing past due. Refused to accommodate for my medical restrictions. Six days with no hot water, making my injuries worse. Representatives are rude, unfriendly, and lack the minuscule amount of empathy it takes to deal with the public. Also reached out to CEO, VP, and various other "leaders" and received no response or action or apology.
Reviewed March 23, 2017
I have called multiple times about not receiving bills but nothing ever gets done. I paid 66.17 for my services and the next day they disconnected them. I told the worker I already paid but she jumped my LOCKED fence anyway to turn it off. I called and asked how is this possible but they could care less. I would have to pay 40 for reconnect and 20 for the statement charge for... get this SENDING OUT MONTHLY BILLS. I told him look at my account. They rarely send my bills, I was told call the post office?!! Then if you want same day service then the charge is 47.00. This is by far one of the companies I loathe the most besides UPS. Their customer service is non-sympathetic because they know you HAVE to have them.
Reviewed March 9, 2017
What's the point of having a customer support department when all the employees are trained to default blame to the customers. First, CHANGE YOUR ONLINE PAYMENT FUNNEL. You are able to tell people their payments were received, but if it doesn't go through you MAIL A LETTER? Ever heard of paperless? If a payment doesn't go through, or checking information is incorrect, then your multi-million business can afford to send an email saying, "Hey, your payment was declined for this reason." That way your customers can immediately fix the problem. By sending out mail, it takes a few days to receive, and if for any reason the mail isn't received, you send a tech to turn off their gas, and charge your customers $75 to turn it back on. I can see how that in itself is a business. Swindling your customers out of reconnection fees for your poor notification process. These days, sending out a letter is NOT ENOUGH.
If you are reading this, be prepared to get NOTHING from CenterPoint's customer service. Don't expect much from their Customer Support because they do not fear you leaving, they have no reason to try to work with you. I was literally told on the phone by the customer service rep: "You must have put the number in wrong, that's not our fault, that's yours." LOL. Who says that? If this was said by any employee in my business, especially in customer support, they'd be fired. The fact the employee even said that, means they weren't trained right. If you don't know what feeling helpless feels like, call CenterPoint. As a customer, if there is something we can actually do to change how this company treats their customers, please contact me. I'm on board to do whatever I can.
Reviewed Feb. 28, 2017
Never fought so hard for $30 only to lose to ridiculous rep. I called to pay my mom's final bill after she died on Feb. 1st and to get the $30 returned payment charge removed. The charge was incurred when the company attempted to autodraft her final payment from her frozen bank account (as happens when someone dies) on Feb. 14th. My brother had called to activate service at the same address (he is assuming ownership of the home) on Feb. 3rd. She claims that when that happens, they have no obligation to contact the previous owner.
I pointed out how absurd that is considering I could just activate service at someone else's home, change my preferred contact method to email, and disconnect service the next day, leaving the victim with no gas service and no warning that it's being shut off! While I will admit that's a pretty great prank they're allowing people to pull on each other, it's absolutely ridiculous how hard this woman fought for that $30 charge. She said that if my brother had expressed that he was calling on her behalf to indicate she had died, they would have asked how he wanted the final payment processed (autodraft or mail a final bill). I pointed out that that is still stupid because when someone dies, their accounts get frozen and you CAN'T autodraft from them. This is exactly why every other company I've ever dealt with just mails a final bill!
Screw you, Centerpoint Energy. You will get my $30, but you will also get my eternal disdain. Oh, and not my business because I don't live in Arkansas, and you just solidified another reason I don't ever want to move back!
Reviewed Feb. 21, 2017
CenterPoint has the worst customer service practices and holding monopoly on the gas services in the area. Why? Someone please listen the complaints and anger and deep dissatisfaction of the customers!!! I own several investment properties and set up the account with CenterPoint with a billing address different from service address. Never received the bill and service got disconnected without notifying me. To reconnect CenterPoint asking for outrageous, high fee. Surprise, they found my mailing address to mail the final bill!!! We need alternative to CenterPoint!!! We need a fair gas rates that would reflect a current historically low gas prices!!! Get rid of this greedy CenterPoint!!!
Reviewed Feb. 8, 2017
For me, it can't get any worse than this and the idea that gas services can be monopolized at any part of a state is just absurd. I have never been treated this way in my life. They just shove it down your throat because you don't have other OPTIONS. I came home yesterday 2/7/17 around 3 pm and there was a note that my gas has been disconnected. I called CenterPoint immediately and explained to them that I had made the payment thru Bill Pay with my Chase account about 5 days ago. The lady wasn't hearing me out; she was extremely rude and at some point it felt like I was talking to a robot because she couldn't have been human. I have a new born in the house so I wanted them to reconnect same day. I had to pay my Bill which apparently had not been remitted to them by my bank, pay a disconnection fee and them pay for same day reconnection.
At around 4:30 I got an automated call concerning my service. I chose ON SITE to let them know I was home. I waited in the house until 6 pm at which point I was late to get my son from daycare. My mother was in the house also with my newborn in the living room. At 7 pm still no one had shown up so I called CenterPoint energy but they were closed and the system informed me that my service had to be rescheduled because there was no one at the residence when the tech got there.
The next day I called back and really I wasn't upset. I just want my service turned on. The agent told me that I have to pay another 47 bucks for expedited service so I explained to her what had happened the previous day and the fact that I already paid for the service. Laura decided to transfer me to David a supposed supervisor. David told me there was no way around it. I had to pay AGAIN or my service would be turned back on until the next day and this was at 7 am on 2/8/17. They were rude, heinous and without any remorse.
I work in customer service and I understand how difficult it can get that's why I have never written any negative comment about any business but this is monopolistic exploitation. It is a blue collar robbery business that should not be allowed to stand. The tech claimed to have knocked twice on the door but there was a car on the driveway, there was door bell, and them my phone number on which I had received call previously. This is a complete false service but I had to pay again. I have read so many similar reviews and I know nothing will be done but I commit all this in God's hands and I know he interfere in the affairs of men and he will fight this battle for me because justice is his.
Reviewed Feb. 7, 2017
I paid my bill via phone last month. The first time, the company's automated payment system cut off prior to finishing my transaction. I attempted to pay $30 which was about 3 over because the amount payable increased after I selected "pay all". Selecting "pay all" left a small balance. After I was cut off the first time, I went back in to attempt to pay balance again because I wasn't sure the first payment attempt was successful, after their phone system cut me off. I paid approx $28.
Today, I came home and my gas was cut off, the explanation was that my bank account was nonexistent. I validated my banking info when the info was read back to me. I was charged for both the $30 payment which supposedly did not go through and would have technically been an over payment, the $28 payment which was a legitimate bill, in addition to a $20 return charge. I ended up paying close to $200 for a $28 charge. The account was valid and there were adequate funds.
Reviewed Feb. 3, 2017
Service appointment on 02/03/2017 was cancelled without notification. When I called them only I came to know that because of the upgrade to my account after making the appointment resulted automatic cancellation. This is not my fault. The person whom made the appointment should have noticed this cancellation. This is total negligence on the part of your representative. We were waiting for weeks for this repair as some parts were ordered. Dirty clothes piled up and wanted to wash them during the weekend. I came home taking half days leave to be at home for the technician as this repair is so important to us. NOW we have to wait for another two days. Shame on you HSP TODAY. PLEASE DO NOT MIX UP YOUR PROMOTIONS WITH SERVICE APPOINTMENTS.
Reviewed Jan. 27, 2017
On January 25 in Houston I was working from home and was in an important conference call with my boss (no less) when a Center Point worker knocked on my door (for an installation they were doing NEXT DOOR, not me). I chose to stay in the conference call with clients and not answer the door. The worker could hear me since my desk is close to the front door (and the window was ajar), so he chose to knock more loudly. I chose to ignore it again, since I had no appointment, I was home alone and at work, and I could not have verified this was a Center Point energy worker, anyway. At that point, he became enraged that I did not answer the door. I suppose he assigned "motive" and probably had no sensitivity training from Center Point - he assumed I didn't care or was lazy or something.
He began to beat on my door with both fists, at which time the "jig was up" and my company and clients heard him. So, I got up and answered the door. To my surprise after he rudely barked at me what he wanted, and I explained the conference call, and told him he could go in my backyard for my neighbor's installation, he stormed away angrily, without EVEN SO MUCH AS AN APOLOGY. I have been entrusted to be an employee work from home - not a contractor - so I have responsibilities to maintain an office environment.
I am the only employee in my entire company who is allowed to work from home. He could have actually cost me my job, or they could have reviewed the work from home and made me move to a distant city, but I have an understanding and good company (lucky for Center Point). I asked for a call from a supervisor and reported the incident, but no one called. I had to call back two days later and got a case number, but no return call yet. Really, I just want to know if he broke protocol or if Center Point tells their employees that if the homeowner (neighbor) is home they HAVE TO get permission, regardless of the cost to the person, to get into the yard without appointment.
Reviewed Jan. 4, 2017
I missed my bill date because I misread the date and my gas was shut off. The bill was 34 and change that has since turned into 155 just in fees and charges. When you call their call center you get people who don't have a clue on what they are doing and will lie to you just to get you off the phone. It is sad that this is what we have to deal with. Rude employees who don't give a damn about us. I was told my gas would be cut back on yesterday. Waited all day. Nothing. This is day 8. My bill has been paid, tech came yesterday and I didn't even know he was here. He lied and said he knocked on all windows and doors and called. Lie after lie. I had no missed calls from them. Here it is. Scheduled day and still no sign or word from them. Sorry excuses.
Reviewed Dec. 21, 2016
My husband and I purchased land and I needed CenterPoint to come and run the wires from my weather head to the transformer. It has taken over 3 weeks and STILL nothing. Although I have called, text, and pleaded with them to call me when they are headed to the property so that I can meet them there and bury any objections or concerns they may have and get my order completed, they continue to turn down the order and cite absurd reasons as to why they can't get this simple task completed! My gosh, what will it take? AT this point, I am emailing ALL the news channels to inform them of the situation and see who will pick up my story. It is Christmas time and I am fully aware that they are looking for stories that tug at the heart strings and boy do I have one for them.
Reviewed Nov. 22, 2016
Centerpoint Energy has no business doing ANY business at all. I paid my bill almost two week ago. The first time they were supposed to call, my phone crashed so that was on me. I called to reschedule, I was home all day and they never came but sent an email saying they did. Rescheduled again, they DID NOT call at all. They sent another email. I don't always have time to check my email. I seen a Centerpoint worker down the street from my house, asked if he could do it and he said, "no I can't." Here it is almost two weeks later, called today and of course, got the ** Houston location. They expect you to pay a $45 reconnect fee for same day service. I refuse to give them anymore of my money for something that is on the company. Asked to talk to a supervisor and she was just as ** as her employees. She told me if I didn't stop talking over her, she wasn't gonna help me. Shortly after that, she hung up on me.
I'm in the business of customer service and THIS COMPANY is not customer service oriented. Only money oriented. I'm a single mother of a two year old child that is sick. Heartless witches and money hungry. Centerpoint just needs to go out of business and let someone else that is about the customer take over. And they really just need to get rid of the Houston location for Louisiana services or ANY service for that matter. Worst company to ever do business with. They are lazy and just want money.
Reviewed Nov. 17, 2016
My husband had a massive stroke and has been mute and cannot walk since 9/25/2016. He always handles bills. I am a grandmother with custody of my disabled grandson and we have lost my husband and have very little to live on. In my grief and distress I desperately tried to pay the bills and accidentally out the wrong number in for my debit card. They charged me bounced check charges, and now won't accept a check made out to them even from my husband's company from which he received a grant to help us. Now the check is being returned and made out to CenterPoint. I cannot cash it. They are rude on the phone, too. Nothing to help, and make you feel as if you should be punished. The most horrible company I have dealt with. They do not care about disabled children, critical illness, widows, etc. They are sickening.
Reviewed Nov. 3, 2016
I am disabled with Stage 4 congestive heart failure. I had rented my house out to someone while I was living at my sister's while getting things taken care of for my disability. The people that had rented my house trashed it and moved away. I had no clue how to reach them. I moved back into my house and had my gas service reconnected. A week later I get a letter in the mail from CenterPoint Energy stating that I had to pay the other people's bill or my service would be disconnected.
I called them and tried to explain the situation. They said, "Sorry," but it would have to be paid or I would lose service. They didn't care I was disabled and on a fixed income. So I had to pay it to keep my heat on for the winter and had to miss out on buying food for the month and get my medications. Someone should really do something about these **. If something happens to me you can bet my family will launch the biggest lawsuit on them anyone has ever seen and in the end own every one of them smug **.
Reviewed Oct. 11, 2016
Never got a notice of disconnection. Paid immediately. Paid ridiculous fees and then they want $47 to turn on today? This is a monopoly run by arrogant employees who take satisfaction in ruining your day and then stealing your money!
Reviewed Sept. 7, 2016
I was leaving my house and I find a yellow card on my gate stating that they shut my gas off. I go inside and sign in to my account and find out they disconnected me for a past due of 28 dollars. I was floored so I payed the 28 bucks owed and the 35 for current bill. I also had to pay a 20 dollar reconnection fee. I then wanted the gas back on same day and they said that would be another 47 dollars. What the hell kind of scam is going on here??
I just moved to Texas and I did miss the email sent to me. I was home at the time of the disconnection, the person could not ask for 28 bucks?? No courtesy call before the shut off. Maybe a 24 hour call to give me a chance to pay. This needs to stop. Texas do your job and protect your citizens from this scam of an operation. We need rules and regulations regarding how they handle shut offs. At least have a reasonable dollar amount owed before shut off... Not 28 bucks. Geez..
Reviewed Sept. 1, 2016
I am completely disgusted that I came home to an envelope containing a statement that Centerpoint Energy disconnected my gas. I received NO disconnection notice. My bill was less than $63. When I called to complain they told me it wasn't their fault that I had not received my notice via mail. They said I was sent an email which I also did not receive or went to Spam mail which I would not see. I asked them to re-send me that email which they said they could not. I told them I wanted the reconnection fee of $28 waived due to these circumstances.
I was told by a Centerpoint Energy supervisor that the state of MN REQUIRES they charge the fee. That's garbage! The state caps them at that fee charge. These utilities are monopolies and treat their customers like CRAP because we have NO recourse. I HATE CENTERPOINT ENERGY AND THEIR WORTHLESS UNCARING LOUSY EMPLOYEES!!! I would rate them a -10 stars if that was an option. Also, they can only give you a 12 hour window to reconnect! WTH!!!
Reviewed Aug. 21, 2016
This is our second PowerShell in two weeks. What happened? A minor thundershower occurred. If CenterPoint cannot sustain a thunderstorm, we all can expect then a major outage if any type of abnormal condition occurs. The infrastructure is entirely too soft, even with their so called "Smart Technology". If you ask me, your smarts is not working!
Reviewed Aug. 8, 2016
I am beyond frustrated and annoyed with this company. I wish I didn't have to deal with these people ever again! So I knew my bill was due on a certain day and I left my house with the gas still on and went to a nearby fiesta food mart to pay at the window thinking they would receive it that day but it turns out they don't receive the payment until 2 days later at that store. It would have been nice to know when I was paying. So of course when I went home my gas was off so I called and had to pay again with a debit card. I had to ask someone to borrow, and it was an extra $60 plus to get it turned back on. The automated service is horrible by the way! I have to repeat myself about 20 times and they still don't understand what I'm saying & the hold time is always so long.
When I finally go thru to get my refund back they said I have to wait 2 days to call back then request the refund so I did. Then they said they had to keep the money for 7 days on my account and if I happen to have a bill in those days they will automatically take it (which they did). So finally when I called in the 7th day I repeatedly told them to send me a refund and not to apply it to my next months bills but of course I got a bill saying they applied to my next months bills, so I called and all the time I finally get thru to someone. They're so rude. So they finally sent out the remaining my refund which took about a week or so. I went and tried to cash it and they didn't let me. They put the check to where I can't get any cash back, I can only deposit it in my bank account which I do not have one and cannot get one for personal reasons.
So once again I had to call and they basically gave me no solution and told me I have to open a bank account in order to get the money back. I was livid. I paid them in cash so why can't they just give me the damn cash back!?! So basically I'm stuck with a useless piece of paper and they're just not going to do anything about it. Now I have to bother someone and see if I can maybe sign the check over to them and maybe they can deposit it in their account and give me the money. I hate asking anyone for anything. These people are so quick to take my money but make me go thru a million obstacles to get my refund back. ** CenterPoint Energy!!!
Reviewed Aug. 3, 2016
My doorbell rang tonight. I was napping after a hot day at work and having recently taken a shower. I quickly threw clothes on, but they were gone when I got to the door. Only a call tag was left. Apparently my meter was upgraded without any prior communication. Common courtesy dictates they might want to check to see if the customer is home before replacing the meter, right? Nope, another company was hired to replace the meter which required turning off service, but they locked my gas valve and ran to the next job WITHOUT any real attempt to restore service. It didn't take more than a minute to get dressed!
This was not an emergency (claimed or real). Mine meter was one of the last in the area to be upgraded and a while back they insisted that they needed to come into the house to check my meter. Only the meter is located outside. They gave no other explanation so I hung up. I was working 70 hours a week and couldn't be home plus they didn't seem to know or understand that the meter is OUTSIDE for easy access.
When I called to schedule an appointment to restore service they wouldn't answer questions as to why, how long it might take, or give any window of time they might return. The meter must have been replaced after 7 PM. I turned the gas water heater OFF and get to take a cold shower in the morning. I'm not waiting up all night to see if they come back. It took two phone calls and many wasted minutes (15-20 of my monthly 100) to get some answers and schedule the restore appointment for tomorrow.
IF I had known they were on my property they could have turned it on immediately after it was hooked up. NOPE, run to the next job and let the gas company restore service! CenterPoint doesn't care. "We're sorry for the inconvenience..." Yeah, if they were truly sorry they would communicate with the customer and ensure the company that replaces the meters checks BEFORE swapping the meter to avoid these terribly annoying, and totally avoidable inconveniences!!!
Reviewed June 20, 2016
DO NOT, DO NOT, DO NOT use CenterPoint Energy. I paid a deposit to have gas turned on. When I moved, the reps (3) I spoke with all said there was no deposit on file. Made 5 telephone calls, each time on hold for 12-19 minutes each time, only to be treated like TRASH from who answered incoming call. RUDE, ARROGANT, UNPROFESSIONAL ATTITUDE PLUS TOTALLY did not want to assist me. I will go anywhere else for service, but NOT CenterPoint. I paid a double bill for one month, just to get rid of this unethical company. Please beware.
Reviewed June 2, 2016
Disconnected our gas on Tuesday morning because of a bill that was due the Friday of memorial weekend. $27 bill. Seems like they must be desperate. Now is the time to attack. Paid $100+ to get it turned back on the next day (today). They said that it would be between 7 am-7 pm. Really, they can't narrow it down any better than that. They should be very proud of themselves. A company that large that is that disorganized clearly has some major problems. I run/own a company and had to take the entire day off today. They never showed up between 7 am-7 pm. My wife finally called and complained. They sent out a third party person at 9:30 to restore our gas. I think it's a shame and total ** that they don't even send out their own people without even letting you know.
Seriously, I was expecting a fancy CPE truck to show up, the same as the ones that turn your gas off. But no, some random technician in a personal vehicle. Mind you he was very nice and polite and he actually said that he had been to 20 houses today who had their gas turned off because of a bill not paid over Memorial Day holiday. All under $30, you think maybe they do that on purpose to get the extra "vulture" fees? I could go on forever but my fingers would get tired. I'm going to send them an invoice tomorrow for my lost day. We'll see how they handle that. Most likely with laughter. Maybe so, but I hate them so much that I will not give up there. Time is now to band together and make a stand.
Reviewed May 28, 2016
I have lived in an area serviced by CenterPoint for 10 years. In that time 7 big transformers have exploded, burned up, shorted out in my backyard and all they do is replace these items but never look for the cause! Each time the power is down for 3 to 5 days! We lose power about once a month, have power surges that have burned out two refrigerators, two televisions, numerous small appliances and caused at least $1500.00 in lost food from defrosting! They pay for nothing!!! My power just came back on today after being off for 37 hours and was off only 23 hours prior to that for a full day! I'M FED UP WITH CENTERPOINT ENERGY AND INTEND TO CAUSE PROBLEMS FOR THEM WITH THE "PUC" AND ANY OTHER GOVERNING BODY! Enough is enough! These people care about nobody but themselves! I live just north of houston, tx and intend to raise hell!!!
Reviewed May 28, 2016
I was very pleased with the fast response to the gas leak coming from my extinguished gas light fixture near my front door which I had no way of knowing how to turn off since there was no visible valve on the fixture. My technician, Chris ** was very thorough checking every gas source in my house and outside for a faulty leak. He replaced my outdated meter and pressure tested everything to assure me of my safety. Thank you Chris for this Peace of Mind!
Reviewed May 23, 2016
In February my husband died after being in the hospital and hospice since December. A friend tried to pay my bills for me during this stressful time, but she didn't realize that 10 years ago my husband and I had told our bank to not pay CenterPoint electronically because of a bill dispute. The bills were turned back by the bank. When I got home from hospice my house was cold and the gas had been turned off. I called immediately and explained the situation. They charged me around $250 to get it turned back on plus a $95 deposit, even though my husband and I have never missed a bill payment in 40 years. Now they refuse to accept my payment in any manner except credit card which costs 2.75 per transaction. I'm being treated like a deadbeat customer. Where's the heart? I asked if they had a compassion department and they just laughed. We need competition!!!
Reviewed May 20, 2016
Company incorrectly identified source of leak on Monday evening. It was from an improper installation of the gas meter. I am out $625 in testing costs to get my meter back. They failed to schedule the installation after receiving the city inspector's green tag report on Friday afternoon. I have to wait over the weekend until Monday to have my meter brought back because they don't staff technicians on the weekend and dropped the ball Friday afternoon. Customer service agent's supervisor was talking over me and arguing with me from the first time I began to speak when I asked for a supervisor in hopes of getting a more timely installation.
After several attempts at communicating my concerns with the poor service I had encountered, I finally asked for a day/time when they would be out. The supervisor refused to give me a time, saying she did not know when a technician could come. I pushed harder and she put me on hold. She finally came back and gave me a 4 hr window. I had to ask if they would call before coming and she gave me an attitude again. They get no stars. This website required at least one to complete the form.
Reviewed May 20, 2016
I have been trying for over 6 months to resolve an issue with misapplied payments on my account that I've had for almost 2 years. They have turned off my gas twice and almost a third time after making on-time payments after transferring service when I moved almost a year ago. Multiple calls and conversations have failed to resolve the issue. I've faced my remittance information more than 5-6 times to prove payment on my part.
Today I learned their electric department has been receiving the payments even though I've never paid an electric account to them directly. Once I was informed, they asked me again to send the same remittance info despite clearly being able to see they have access to this information already. After calling the gas side of Centerpoint back again, they stated I would still have to retrace my steps AGAIN to prove that I've paid even though they internally misapplied my payments. This company is a fraud and should be shut down - bare minimum. I should have a choice to receive service elsewhere.
Reviewed May 16, 2016
I am extremely disappointed at the service provided by CenterPoint Energy. I had requested turning on electricity for my house 10 days before the schedule date with 4ChangeEnergy, the provider of electricity. 2 days before the move, I received a notice that the scheduled service date is 3 days after my requested date. I immediately called 4ChangeEnergy and they finally put in priority order by 5 pm on Wednesday. However, I still don't have electricity at 6 pm on Friday (the scheduled date). I called CenterPoint Energy (the local utility who is in charge of turning on electricity) to ask for when they will turn on my electricity. The customer representative told me that my priority order was in system and their technician usually works until 10:00 pm and will turn on my electricity anytime from 6 pm to 10 pm. I called again at 9:30 pm and asked another representative to check with dispatch department.
The representative told me that he called dispatch department and the technician will come any time during the night as it is emergency order. However, there is still no electricity at 7:30 am on Saturday. I called again. The lady on the phone said she talked to the dispatch department and they were aware of the pending order and the technician has my order with them on the truck and will show up at any moment in the morning, and it will be done the first thing in the morning. However, there is still no electricity by now (10 am the following Monday), three days after the scheduled date.
I called on late Saturday and this morning and there is still no update. I don't know when I will get electricity. I lost trust to the call center of Center Point Energy and I am extremely frustrated at no electricity for three days. I don't know when I will get my electricity! I wonder what people do if they don't have electricity for three days during the middle of moving. How bad the service representatives from CenterPoint Energy are. They kept lying about the service schedule and not telling me the actual fact. How can they say the technician would show up at any time on Saturday and no one ever shows up by now on Monday.
Unfortunately, we don't have options for not having CenterPoint Energy to turn on my electricity. Can the government or consumer protect service help us do something to protect our basic consumer right? Is it possible to remove the monopoly of CenterPoint Energy in the Houston area or get them responsible for failure to do their jobs?
Reviewed April 13, 2016
My service was recently disconnected through CenterPoint for nonpayment. I understand this was my fault and that I would have to pay the price; however, my issue is with the extra $47 I paid to have them come out the same day and the fact that they cannot offer an AM or PM time, but rather you must wait all day for someone to show between 8:00 AM-8:00 PM. I called the automated system to pay the past balance and the reconnect fee. I even paid the additional $47 fee for same day service.
Once I paid, the automated system tried to schedule an appointment for the next day, so I called in. The rep was happy to give me a same day appointment; however, she says it's an all day appointment. I let her know that no one would be available could I have a window of 6:00-8:00 PM since they offer times up until 8:00 PM. She says they cannot guarantee a time. I let her know that I understand, but the automated machine didn't say it would be an all day appointment, so I would like my money back for the same day service. The rep says that she would put into the notes to come after 6:00 PM and to call ahead 30 minutes. I thought that since the note was added and she didn't refund my money that everything would be fine.
I received the first call around 12:50; however, I missed that call. I called in and the rep tells me that times are not guaranteed. I explained about the note and the conversation with the previous rep, so she reads the notes on my account then says she sees the 6:00 PM request and the technician put a note saying he contacted me by mistake. Again, I think everything is fine. I miss another call at 2:56 PM. I get home around a quarter to 6:00 and call regarding my service. The rep asks if there's a tag on the door, so I check and there is. The technician leaves a note that states that two attempts were made (12:41 PM & 3:16 PM) to reconnect service, but no one was home and that I'd need to reschedule my appointment.
The rep tells me there is nothing he can do and that I cannot get my $47 back for same day service because I missed the appointment. I may be wrong, but I thought when the first rep did not refund my money, but rather added the note to my account that I would be good. I asked to speak with a supervisor which was useless. If I had known that I had to wait all day then I would not have paid the additional $47. I think something needs to be done about their poor service. I believe they act this way because there is no competition. If you want cable installed they at least give you a window. They offer you an AM or PM appointment. I understand times cannot be guaranteed, but I'm sure CenterPoint can do better than 8:00 AM-8:00 PM. It makes no sense that a person has to wait all day and that they cannot offer an AM or PM timeframe.
Reviewed April 12, 2016
I purchased a rental property that had a water heater installed 4/26/12 with a 12 year warranty. I called as it now needs service. They won't honor the warranty but would be happy to charge me a lot of money to come out and repair. NO WAY! The heating and plumbing place I had go out to the property said they will have to track down parts. Another reason to NEVER buy from CenterPoint Energy as they must use second rate products with hard to find parts.
Reviewed March 8, 2016
Boy you sure better get the rep's name, address & social security number if you go to have your gas turned off. They will charge you a bill when you haven't lived there for many months. They have placed on my credit a charge off of $374.00 when I didn't live there & tried to tell me that I never bothered to call them to turn service off... To hell if I didn't! We called all utility companies & funny thing is this is only one showing a charge off. I have a lease agreement to prove I had moved to another residence 3 to 4 months earlier. Heck, I finally offered to at least pay half of it to get it off my credit... "Uh uh, no way!" Anything they can do to screw us old people out of every dime we get in social security. Talk about rude ** people they are & even when you don't owe a bill they are still rude ** people!!! They need to be sued for the way they screw people.
Reviewed March 1, 2016
I have been care-taking for two 90+ years olds for almost a year. There has been no one at their home in over 9 months. Their Centerpoint gas bill has gone from $11.00 per month... to $74.00... to $94.00 and there's NO gas on or being used... PERIOD! They have been rude, defensive, and blame anyone but themselves. I questioned the spike as soon as I got their bill, they re-read the meter, changed the meter, etc. but they won't budge and make an adjustment. There is NO way that gas can rise that much when there is NO ONE using gas in a empty house. Not even a pilot light is on. Jerks and elder thieves. :(
Reviewed Feb. 11, 2016
The company changed my account number without giving me any notice. I had a $90 credit on my account and believed I had no payment due because "My Account" on their website said so (see pic dated one day AFTER service was disconnected). They disconnected my service for non-payment and when I called in would intentionally talk over me then say that I would not allow them to speak. The supervisor I talked to put me on hold because I was upset. That's right, Zachary put me in a timeout.
He then told me they sent the notices to an address I don't even have. Even though I had given them the correct address to send mail, they allegedly sent notices to this address. Lo and behold when I checked the mail at the address he claims they sent the bills, there was no notices from them. These people are garbage and liars. They treat customers like garbage. Then when I broke down and paid, they wouldn't turn my service back on citing "system issues". They then hung up on me.
Reviewed Feb. 3, 2016
Not very pleased with the first month's bill. I enrolled for it and was informed that my avg bill would be $57 from the next cycle. When I received the bill, it was actually $65, few $ more but still not what I expected. I called their call center and the first agent said the previous agent's note said it was actually going to be $69 which is what is due. I informed her that's not what was promised by the previous agent ($57). She says well that's what her notes say.
Then informed her, I hope she has the recording because that's not what was promised to me and asked to speak to a supervisor. Supervisor says when the first agent informed me ($57) it was by mistake as I called just one day after (20th when I called) when the usage from the previous bill was calculated. So instead of getting it right to make the bill back to $57 as that's what the expectations were sent, I now have to pay $69. Not a big deal, but still I would think a big corporation like CenterPoint would make this right by making sure they meet their promises. Not very pleased with the service or how it was handled.
Reviewed Feb. 2, 2016
I received a disconnect notice saying I had to pay on or before 2/1/2016 to avoid interruption. So I paid on 2/01/2016 at a Kroger. They turned me off 2/02/2016 then charged 107 dollars for same day reconnect. I feel I shouldn't have to pay for reconnect since I paid by the date. But all I received was rude customer service reps who said Kroger should have told me it may take 48 hours to post when nothing in the disconnect letter says you have to call in payment. Had I known that I would have called right from the payment counter. Something has to be done. They are rude arrogant and treat customers bad and charge ridiculously because there is no other company to get service.
Reviewed Jan. 29, 2016
I received a bill for which the fees were higher than my actual usage -- the highest bill in my entire household. Upon asking Sonya for clarification, I learned that I was basically being charged two separate fees for the reading of my meter. When I asked for more clarification on that, Sonya got a bit of a stiff attitude, so I politely requested to speak to a supervisor.
When Donald got on the phone, I could already tell he already had a defensive tone. My call actually went downhill with a supervisor on the phone! Even if there was nothing that Donald could have done for my outrageous bill, his attitude and HORRIBLE customer service was unnecessary. His suggestion that maybe I had bigger problems than just my bill if I had to decide whether to put food on my table or pay my bill was completely out of line. $55 buys me 2 weeks worth of groceries, thank you very much! And that was just the fees! My actual usage was LESS than that amount! Once again: it is the principle, and not whether or not they can do anything for me that matters the most. I am extremely disappointed with Centerpoint Energy's customer service. Centerpoint Energy should invest in some customer service training.
Reviewed Jan. 23, 2016
We've never had to pay gas separate from other utilities so our landlord made the first mistake of not telling us to get an account with CenterPoint. They were also not on the last occupant's account as a backup contact. So our gas bills went unpaid without our knowing and one day (in mid-January in Minnesota) the heat stopped turning on. CenterPoint had illegally shut off our heat in the dead of winter without so much as sending a notice in the mail.
After finding this out and calling them, they wanted to charge us to turn the heat back on. Of course, to turn it back on one of us had to stay home from work for their technician who would come spend 5 minutes between 8am and 8pm during the work week. They were supposed to call twice, but only called once. Really not excited about the prospect of dealing with them for bills, wondering if literally ANY other company could take our business.
Reviewed Jan. 11, 2016
My husband and I purchased our home on October 1st 2015. I called CenterPoint Energy the same day to transfer the gas payments from the previous owner's name into my husband and myself. We never received a paper or online bill for 3 months and each month I called twice to get things straightened out to receive a bill so we could pay our gas bill. When I called in December to request a bill, they sent us one in the old owner's name. I wrote a check and sent it in with a letter explaining what was going on. CenterPoint Energy refused to cash it since it was from me and in my name and not the old owners. Finally since calling was not getting me anywhere I sent an email to set up a face to face meeting.
Well the face to face meeting didn't happen but they finally "backlogged" all of our gas usage and did end up accepting my check. But today when I finally received a bill in my name they were charging me for what I had already paid for in the old owner's name since they were not sending us bills in our name. I resent an email stating the problem and gave proof of what I had paid for. Their response was "In the future please do not send a payment for an account that does not have your name on it." Well how the hell am I supposed to pay for the gas that I have been using for 4 months when they can't figure out what the hell is going on with my account. I guess I'm just supposed to sit and wait for a bill in March for $500. I am seriously thinking of just getting a propane tank cause this is ridiculous.
Reviewed Jan. 7, 2016
We are new to Texas as well as CenterPoint Energy. We only have them for gas service and live in a new area where only 20% of the neighborhood is built, about a dozen families living here so far. Right after New Year, myself and a couple neighbors discover our gas has been turned off for failure to pay. I have been a homeowner for over 22 years and I have NEVER, EVER missed any bill payments! ABSOLUTELY NEVER!
It was the same story between myself and the other neighbors that had their gas turned off. None of us have received any bill from CenterPoint. Of course you can argue we should have called or whatever, but given the holiday times and everyone's busy lives... if you don't receive a bill, you're probably not going to think about it. They swear they sent bills and disconnect notices as well as called us, giving me the dates of their calls. I only have a mobile phone which is with me all the time and they never called me, no record in my call history and definitely no voice mails. My neighbors got the same story from them and also have never had any communication from CenterPoint.
As everyone else has reported, you can say what you want to them, they don't care. Just give them their $40 reconnect fee, some other fee and then they want you to have a deposit... a $30 bill turned into a $185 bill. Over 800 credit score and not a single blemish on my credit and now this crap. And yes, if you want them to come out that day, it's $47 more.
Also, the guy that came out to reconnect my neighbor's house wouldn't reconnect mine although it was literally 10 ft from the neighbor's gas meter. "I don't have the order in my list... let me check with the office." He then tells me someone else is on the way to reconnect mine and should be here by 6 pm. Nobody ever showed up. I have never experienced anything like this in my life. I took my previous provider in my home state for granted, feel like I should send them a "I miss you" card. This company seriously needs to be investigated.
Reviewed Dec. 24, 2015
It just happened to me yesterday and I see I am by far not alone. This has got to be the worst company in the US. You scum have left my family without GAS service (NEW!) through the holidays and believe me I will forever remember this. Please pass this message on to your ** executive group who sit on their ** and make millions, because it seems no one can regulate this stupid organization.
Reviewed Dec. 20, 2015
After having to move into a rental house because our house sold in two days, we have to wait 7-9 business days to have our existing gas service transferred to the new location? This is Christmas week and for this whole week and possibly all next weekend we will have no heat, no hot water, no stove, and no fireplace. Totally unacceptable. I was not even offered the option to pay extra for next day turn on service. What a great Christmas this will be! Someone needs to start another gas company so this monopoly gets resolved!
Reviewed Dec. 19, 2015
I took off work, waited 12 hours and was hung up on and overpaid fees online to be told I have to wait 'til Monday. I should been a new connect, not reconnect. My gas was disconnected for non-payment. I paid the same day. Next day no one came for the appointment that was given to me. This went on until Friday. Now I have to wait 'til Monday to talk to someone. I missed work and sat by the door all day. I'm in tears. This is not right.
Reviewed Dec. 7, 2015
We weren't given any notice that our gas would shut off by the old Landlord. This happened Thursday, Dec 3, 2015. We called CenterPoint first thing Friday to turn gas on. We paid an extra $50 to have it turned on that day knowing we were going into the weekend because we have a newborn baby. Besides the many other reasons, we really need the gas to sterilize the feeding equipment and to warm up the milk. We called numerous times over the weekend informing them this. Here we are Monday late evening and still no gas. Guy actually came but pulled away immediately due to an "emergency". So still no gas and apparently caring for babies is not considered important. I don't know whom I'm more frustrated with, the old landlord or this monopoly of a company... both definitely have poor business skills.
Reviewed Dec. 6, 2015
Tuesday of this week I called to find out why I hadn't received a bill in over 4 months even though I am fully paid by autopay. I needed a copy of my most recent bill and the online site would not even let me see it. I waited on the phone for over 15 minutes for an actual person to answer. She told me the reason I couldn't see my bill was because it was auto-paid through their 3rd party service. She gave me their number so I called there. They could not even find my account and put me through to CenterPoint again. I waited on hold for 35 minutes this time. When the woman finally came online she could not figure out why I couldn't pull up my bill online. I asked for a supervisor and was put on hold for another 18 minutes. He told me he could not help me because he was not located in Minnesota. Huh? most customer service departments are no longer actually run out of the state we live in.
I hung up and called back. This time the hold time was only a mere 16 minutes. By this time I was in tears. The woman agent was very kind and apologetic after she heard all the trouble I was having. She said she was going to take care of everything and resolve my problem. She told me that the previous supervisor was completely wrong about not being able to solve the problem due to being out of state. She was actually in Texas. I was on the phone with her for an extended period explaining how pertinent it was to get a copy of my bill to my county, by the next day, as proof of residency. If not I would lose my heat assistance. She promised to overnight the bill so I would have it for my deadline. It is now 5 days later and I never received it.
Last night our heat went out and due to the fact it was only in the 20's. I called Home Service Plus which I am charged monthly for. I was on hold for one hour and 11 minutes!! The agent was rude and not apologetic at all for the poor service and finally set up my service for between midnight and 9am. She said due to it being heat outage she would put a rush on it and they would call prior to arrival. I stayed up most of the night but did not receive a call. At 9:45 am (and a point you could near see your breath in our house) I called and asked why I had not gotten service yet. They gave an excuse of '2 people called in sick'. I asked what the excuse was for no one even giving me a call. Got no real answer to that one but did get another promise to get immediate service and a call 30 minutes prior. It is now near 11 am and no call or service!!!
Reviewed Dec. 2, 2015
In a word - horrible. I have a little urban garden in an old former auto shop type building (70 years old). I. Or iced there was a gas line from the street and thought this would be a good way to have a little heat in the winter. I called CenterPoint. An engineer came out, said it looked good, and to call to have a meter installed after my lines were run. $3000.00 later the lines are run, permits and such, only to be told by CenterPoint they will not set the meter because nothing is attached yet to the lines. Well, duh. I haven't purchased anything yet. CenterPoint and Houston Permitting need to get their ducks in a row. Now figuring to skip CenterPoint and go propane, to heck with them. May grab solar while I am at it. This kind of information should be given upfront.