About CenterPoint Energy
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,300,783 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Today I called Centerpoint Energy because when I opened my garage I thought I smelled gas. I had been smelling something for several weeks but was not really sure if it was gas or not. I called and a technician named Chris came out in less than 20 minutes from phone call. He checked EVERYTHING (furnace, fireplace, stove, and water heater) that was related to gas and discovered it was a small amount coming from hot water heater. He also tester gas meter outside. Now this is when I knew I had to write about this. He even went in my backyard and checked lines in ground. I have been at my residence for almost 23 years in May. I have had a few gas leaks related to appliances or in wall. I have NEVER had a technician do that. I was impressed with the professionalism. Kudos to Centerpoint Energy for having someone as great as Chris on your team.
You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated.
So, seeing as their hours were 7 a.m. to 7 p.m. I called back only to get an automated message saying the power would now be restored by 11 a.m.. At that point I never got through again as, every time I attempted to call it rang once then gave a busy signal. Also, I did not get any text alerts about outages as I should have saying that I signed up for it over a year ago. This company's customer service is the absolute worst ever!
A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is trying to convert a shipping container to escape and live off-grid. Me and my partner have a small dog and he could get killed by this stupid and illegal behavior. When Centerpoint came they said they were pulling the meter - they didn't. If anyone gets hurt, it's ALL on Centerpoint. We're posting a video on youtube - this is craziness.
I received an email on 3/11 stating bill was due on 3/16. There was no mention of a possible disconnect. On 3/12 they disconnected my service without any warnings. We were without gas for 30 hrs, unable to shower or cook, and had to pay reconnect fees which were more than the bill. Despite the email I received showing a due date of 3/16, and the fact that my service has never been shut off before, the “supervisor” would not agree to waive the fees. The customer service rep and technicians told me this sort of thing happens all the time.
Calling customer service was a really nightmare if you haven’t dealing with them before. I was misinformed since day one when I requested my gas meter to be disconnect after several calls no apologies, no solutions I was offered, take or leave that’s the devastated consequences to deal with a Monopoly corporation which should be illegal all the way around. Your new business name should be Deceptive Point.
It sucks that we don't have a choice as to what energy company we can use bc CP energy is the worst in the business. Even worse than Entergy. I was supposed to get a refund on my bill months ago... multiple phone calls, case made, multiple people telling me they are going to send the refund. Three months into it and still nothing. It's not a significant amount of money. $80, but I'm not going to let CP have it at this point just on principle. They are not an honest company, and they should have better oversight on what they do with their money.
I have called this company sooo many times to tell them their website is unusable and the only way I can pay my bill is to send a lot of money so that I have a credit on my account because the website NEVER has worked for me since I got gas in the house I bought. This website needs to be fixed or I need to be set up with some sort of way I can have the money taken out of my account and not worrying about it. The website is the only way I have to pay my bill because all my bills are paid online and most are automatically done...This one needs to be the same or fix your webpage!!!
I purchased the Center Point Energy Home Service Plus Plan which has proven to be a worthless payment of $45.95 per month. It is interesting how the Company designed its Home Service Plus Plan to make it IMPOSSIBLE to talk with a real human when their Technician is a no call and a no show for a scheduled repair appointment. I have waited for 6 weeks to have a part installed on my dishwasher. I was assured on 11/25/19 the service person would be at my house “some time” on Saturday, 12/28/19 to install the part. He did not show up! He did not call! My experience with Center Point Energy Home Service Plus leads me to believe it is nothing but a ripoff and I will do my part to see that their Home Service Plus Plan is investigated by the Minnesota Advocate for the Minnesota Attorney General’s Office.
Call placed early Fri notifying them we had no heat in our home. Service tech came out at 7:30 pm Fri night and told us that parts needed to be ordered and they should be delivered to our home the next day (Saturday). Once delivered we were to call and someone would come out that day to install them. Received call Sat saying parts not in stock but would be delivered Mon. On Monday the parts were delivered and a call was placed to customer service dept as instructed. We were told someone would be out that day between 11:30 am-midnight to install new parts. At 11.45 pm Monday night we called customer service for updated ETA and was told that we would not have a technician out to install parts until Thursday. We live in MN, the current temp is 18• outside and inside our home is 53.
They totally harass the customers. No proper customer care. This is the peak of established harassment seen in US. They dont lets you use direct account payment and charge extra charges every time without notification of why they are charging. Total harassment to public.
I had my services restored and the service tech was very unprofessional as well as the customer services department. The service tech did not fulfill all of the duties as outline in the requested service call. He was rude and unprofessional and slammed my door. I reported the incident to customer service and did not receive a favorable outcome as well. I was told that the tech was well within his rights to treat a customer any kind of way. Totally unmerited!! The only reason I continue to have services with this company is because there is not another providing this services. Horrible services!!!! Mrs. **
CenterPoint Energy Company Information
- Company Name:
- CenterPoint Energy
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.