CenterPoint Energy Reviews

This monopoly corporation is so poorly run. They are ruining appliances, taking no responsibility for their actions of breaking things in people's home or overcharging by hundreds every month. Now they even left me with broke my water heater when they weren't supposed to do anything but re-light it. They refused to fix it unless I pay them more than a regular HVAC company so I have no hot water even though I just paid 386.00 for 1 month of gas for a house that only uses natural gas for water heating. I am working 6 days a week nearly 24 hours a day so I shower and eat at work. I do not use 360.00 of hot water for anything.

I order a move of service, same complex, different apartment two weeks ahead of time for March 31st which happens to be on a Saturday. Got an email on March 30th telling me they would have to reschedule for April 3rd, Why would they let me set a Saturday appointment when they don’t work on SATURDAY. ON TOP OF ALL OF THAT THEY SHOWED UP AT 7PM!!! If I could I would have given them zero star!!

My house was burnt down in CA wildfires caused by PG&E. I can firmly say this is the worst power company I've ever dealt with. From price and outages to customer service on the account this company is a joke at every level. I had to leave my home state of IN just to get away from this clown show. It's so sad our political parties are selling us out to monopolies like this. If CenterPoint managed to spend half of its lobbyist budget on its customers I'm sure this issues would be fixed overnight. Corporate greed is an understatement. These people need to be regulated out of existence.

Not that I think this complaint will help anything, because I see MANY others who say the same thing. We've been a loyal customer of CenterPoint for more than 18 years, and late yesterday they cut off our gas for a one month past due balance. We never received notice via mail, email, text, voice or any kind of tag on the door. How is it this can happen in 2023 when there are so many ways for a company to reach out? I'm highly annoyed, and COLD this chilly 35 degree morning in Houston!

They received a payment but never turned on gas. They sent a coupon payment in the mail and I applied 18 Sec 8, UCC 3-603 and 15 USC 77 (r) to the coupon and they are in violations with their own laws against we the people the real creditors for America. Ignorance of the law is without excuse but it's curable, with prejudice!

I got a solar system installed, which I paid $75,000 for it. The installation was completed July 15 and a complete application was filed on July 17 with CenterPoint Energy to inspect and activate. It has been 68 days since the application was filed. Centerpoint Energy refuses to activate the solar system. Most applications are activated within a few days of application. In Dallas, TX, the solar applications are activated within 1-2 days. In summary, I paid $75,000 for a solar system that I cannot use because Centerpoint Energy refuses to activate it.

Spoke with customer service and had $2 on my account to pay, they told me it was the last bill. I haven't lived there in months and then this morning, I received another bill for $20. The worst part about it is they close out your account and you have to go back and re-enter info which is annoying. They apply your deposit at the end for some reason but then you are still left with a bill which is super confusing. Center Point does not care about the customer, they only care about themselves. Unfortunately, they are the only provider for gas in Houston and these brokered out electric companies in Houston pay Center Point. So in the end it is a huge monopoly and it's annoying!

I have had the unfortunate experience of working with your business and customer service team. My gas was turned off with no notice on my new construction home on a weekend. Sure enough, CenterPoint Energy is closed on weekends so I have to wait till Monday before I get my stovetop, dryer, or hot water back on. I called first thing Monday to schedule the soonest appt for reconnection and was told same-day connections cost about $50 bucks. We scheduled for the day following to save a few $ and I was told I would have at least a 30-minute heads up prior to a technician coming out. The reason I WASTED almost two hours of my Tuesday morning calling, being hung up, and being passed from one customer service rep to the next with the suggestion that I was being connected to a manager/supervisor was because out of nowhere I get an email saying I missed my appointment!

Centerpoint in Houston is trifling as hell! Earlier the lights went out without even rain. Now it's raining they've went back out! This shish happens all the time! They never fix this crap right ever! They need to change this this raggedy ** transformer now! This don't make no damn sense! I'm sick of them half stepping every time they come out here! Notice I said every time because they have to come every freaking time it rains! SICK of them! Fix it right now!

Friday, May 27, 2022 Centerpoint cut off our natural gas. After a long time trying to get in contact, I finally was able to talk to a supervisor. After checking out their error she assured me that the gas would be reconnected some5ime that same day, she said it might be late. Today is Saturday 28, gas is still off. Centerpoint sent me a e-mail stating the reconnect would be made on the 27th. Sat, no gas and cannot contact Centerpoint until Tuesday. So my 84 year old wife with dementia, myself, and my son and his family visiting from out of town didn’t have a way to cook on the stove, thankfully we have a on demand electric hot water heater we could still take a bath.

Our electric company is great and tried to work with us to lower our costs. The fees charges extra costs from CenterPoint don’t seem reasonable and they don’t cover anything. The fees are at least 50% of my bill last time I checked. Please REDUCE extra fees, charges so I don’t have find something else to cut out/back on. Basically if I STOP using all electric all month my bill will still be about $100 depending on time of year.

It’s unconscionable to wait over 40 minutes each time one calls one of the phone numbers and never ever gets a live person. CenterPoint never contacts people within 10 business days, which is what the reps at TXU tells us when we call to complain. If one puts in a meter reading request—which is not free—at the very least we should be notified of the date and time of occurrence and the results. At the very least we should be sent a copy of the report. TXU disclaims and says those requests go through Centerpoint. Centerpoint never answers nor do they follow up with a customer or provide requested info indicating we need to get it from TXU. Neither one provides anything, both go around in circles, both are quick to charge for their services and neither provides the requested information or answer. So easy to say they are not responsible for anything, and never do anything but yet, you both get paid?

Put a stop service request when selling my house. Still getting billed for service. Awful customer service. Stay away from the company if you can. Do not but sucks sucks sucks. I will never work with them again. You rip people off. You suck.

I don't appreciate the fact you give people the opportunity to pay online but every single time I go online there is an issue with the Payment site. Either all the fields are not populating or it stops working in the middle of entering my information which makes me feel like this is a scam. When people go online they're trying to pay you idiots and get it over with. I don't wanna give you $300 but I have to Because I have to heat my home it's bad enough you sold the company to somebody else and marked up our bills 42% which is complete robbery robbery. The least you can do is make sure the website works on all platforms. People don't have time to get on the phone and call and wait that's why people pay bills online. Fix this problem please.

It has taken days to setup service with this company, as they never answer the phones and when you finally speak with someone they are unsympathetic and ask for the information to be completed online. Very frustrating!

CenterPoint Energy provides the WORST, mediocre service you could ever imagine. They broker with third party plumbers and service contractors to do the job. We are on day 3 without our main drain being unclogged due to tree roots. We pay for an emergency drain cleaning service, but that has proved to be useless since they won't come out!

I called CenterPoint Energy to express my concerns about my high gas bill. My bill was roughly $300 which is extremely high. My thermostat is set to 73-75 and I use electric heaters in my home. I was not understanding why my bill was so high and thus called customer service. The CS rep was a guy who was rude and hung up on me when I asked if someone could come out to re-read my meter. He was not trying to be of service at all. CPE is awful as this is not my first time having issues; I wish there was another company option. I do not recommend this company. I would give 0 stars.

I hooked up gas at a temporary basis on a rent house I was repairing. Somehow Centerpoint associated my father's name with my account. Never mind that he has been dead for 10+ years and had absolutely nothing to do with this house. Centerpoint sent me a check for $34 they owed me in my father's name. All other correspondence, including bills, I had received was in my name. After holding for 50 minutes, they go on to tell me there is nothing they can do. I ask for a supervisor who then hangs up on me. No one bothers to call me back. And I'm not spending another hour plus with these clowns. WORLD's WORSE CUSTOMER SERVICE.

Center Point has been the best customer service, and pricing for years and is the number one gas and electric provider to Texans for years. They also offer many coverages for gas, water and electric lines inside and outside your home. They also offer discounts for buy in energy saving devices.

Centerpoint has acknowledged they have issues in reliability of their grid for years at this point with not one single step taken to improve this. After 14 Houstonians were left dead from last year's Winter storm our power has gone out 8+ times within the last 30 days. If another storm were to hit tomorrow, there'd be scores more. Centerpoint refuses to credit our account and is unwilling to go through with claims as they'll say every reliability issue is due to a "weather event" even when none are present at the time of loss of service. Centerpoint is happy to let more Texans die as long as they keep their bottom line. They are here to profit off of Texans inability to select another company as their service delivery methods.

I have a house with water heater bought from and installed by Centerpoint Energy around 8 months ago. I booked for maintenance and their maintenance engineer came and told that he is unable to open burner chamber and he wanted me to buy repair plan before he can proceed. I called their Customer service and told them that my water heater was not serviced. They asked me to open water heater chamber myself and their engineer will come and service it. I mean how frustrating. I have 6 years warranty on product which they are not willing to honour. I called up manufacturer and they are able to take care of parts under warranty. So the ultimate goal of Center point energy is to get me to buy repair plan for something which they didn’t do it right in first place.

I can't believe how CenterPoint went up on my bill. I'm with Direct Energy and CenterPoint own the meter. My bill has triple the amount since April. We still in a pandemic and they don't care if customers are able to afford to pay the extreme amount they have went up to. This is ridiculous and I hope something get done about it.

We have been a customer with parent company for over 20 years. Some mistake was made with our account, after we have paid every bill, and they came and turned off our gas. We came home from vacation to no heat and no ability to cook. They made no effort to quickly resolve the problem. Made my husband sit at home for longer than 4 hours to restore gas. This is a huge company who does not care about the customers they serve. This is an awful company. Do not do business with them.

The delivery charges are ridiculously high. We all know someone has to pay for the services however, adding over $50 per month to your bill is a bit much. I wasn't a Texas resident during the storm yet I have to pay. Being a One family household I've never paid over $100 on an electric bill. Even when I owned a three bedroom house my bill wasn't this high. Did y'all consider a lower rate increase? Did you think about the less fortunate? What about the elderly? Please go back to the board and review these high increases keeping this in mind. The pandemic, freeze come on can we get a break?

June 22, 2021 Clown company send someone to the house to connect Gas. Gas is already on. Called already on June 16 to transfer the name from previous tenant to us. They told me that gas WILL NOT BE TURNED OFF JUST THE NAME WILL BE TRANSFERED. June 22 a Technician came to the house at 0700 which no one was home, decide to close the valve for no reason and said there was no one home and can not service the house. EMAIL SAID THEY WILL CALL 30MIN PRIOR TO ARRIVING. No call whatsoever. Called customer service regarding the e-mail at 1158AM. "SIR THEY'RE NOT SUPPOSED TO BE THERE, YOUR SERVICED IS ALREADY DONE." At 1444 wife texted that there is no gas. She called and told her she has to wait for the technician to open the valve. WHY was it closed in the first place. I'm SORRY your company can't be that DUMB!!! COMMON SENSE NEEDS TO KICK IN!!

EVERY TIME it rains there’s an power outage in this area not once twice but LITERALLY EVERY TIME there’s heavy rain and no one can explain why. At this point it’s ridiculous. I’m not understanding why if you Centerpoint knows that this is an issue why not fix so we don’t have to go through this. What about the elderly especially those that have oxygen machines? Not everyone can afford a generator. How does this happen EVERY SINGLE TIME and when are they planning on fixing this? There are times dinner has been ruined and so forth. We pay too MUCH MONEY as it is for electricity for them not to have this resolved.

Today I called Centerpoint Energy because when I opened my garage I thought I smelled gas. I had been smelling something for several weeks but was not really sure if it was gas or not. I called and a technician named Chris came out in less than 20 minutes from phone call. He checked EVERYTHING (furnace, fireplace, stove, and water heater) that was related to gas and discovered it was a small amount coming from hot water heater. He also tester gas meter outside. Now this is when I knew I had to write about this. He even went in my backyard and checked lines in ground. I have been at my residence for almost 23 years in May. I have had a few gas leaks related to appliances or in wall. I have NEVER had a technician do that. I was impressed with the professionalism. Kudos to Centerpoint Energy for having someone as great as Chris on your team.

I called to report power outage during a winter storm in Houston Texas. CenterPoint is now demanding $220 for the phone calls. Have called the company to resolve but the representative says I have to pay even though this happened during a weather disaster. There's a huge problem with the electric market in Texas which is run in a cartel like manner.

If I could give 0 stars, I absolutely would. Spoke with a customer service rep named Shonda who honestly belongs somewhere where people aren’t. I have never been so talked down to in my life. Disgraceful. I know absolutely nothing about gas lines other than our tree that had fallen over from the hurricane had a gas line wrapped up in the roots and we’re finally able to remove it. If you don’t like your job & you want to talk to people like they are inconveniencing the hell out of you, get a new job. I’m shaking mad from that conversation!

With everything digital, this is the worst experience I have ever had. Having turned on service to a rental house, NO BILLS SENT, NO EMAILS SENT, cannot set up online payment until you get your account # and hold wait times to speak to a representatives are HORRIBLE at any time of day. If there were an alternative, I would surely change services, but they have a monopoly on service here. THEY ARE A SORRY ORGANIZATION.