CenterPoint Energy Reviews

This company is so lazy and sorry. I signed up. Paid my deposit and they took the deposit and gave it to the person that lived in the same house before me. Need I remind you the lady reached out to me, call me and told me that she had my info, ok stop pause. As I am waiting for Centerpoint to come out they tell me they never received my deposit, from there I went off. Come to find BillMatrix could not tell me what happened to the money but I figured it out after the lady called me. I call center point and told them the mistake they made I was told to file charges on her, now why would I do that, center point gave her my info, now we both tried calling them, No response or results at all.

Everybody I have talked to have been very helpful and have had zero issues with you guys! Thank you for helping someone with a brain injury! Excel Energy has now twice have told me, they didn't get my money orders and had to pay again. Weird how every time it's over $100, they say they didn't get my money order. So thank you Centerpoint, for being true to your customers! Thank you for the male staff that helped me set up my direct deposit to you guys. I did money orders to help me with my brain injury to help me in the process of getting better but due to the disrespect of Excel, it's in the best interest to do direct deposit. Again, THANK YOU ALL AT CENTERPOINT, FOR BEING A GREAT!

CenterPoint Energy is not doing well at maintaining their power line easements. Loose power around 4 + times a year. They need to develop a better way to deliver there electrons. Over six hours to replace a fuse that took about 20 minutes to do. UNBELIEVABLE!!!

If I could give them 0 stars I would. The gas department hires just anyone I guess and obviously does not train. I even had someone tell me the gas was already on when it indeed is not. I bought a house from a son who inherited the house when his father passed. Center Point was not allowing me to turn the gas on in my name even though I could show closing documents. It took 3 days and countless hours of calling to finally get the gas scheduled to be turned on in 3 more days! Ridiculous to say the least!!!!

I would give them 0 stars if I could. My electric bill went from an average of $450 a month to almost $1000. I have even used their services where they send out a team to give you energy saving tips. Somehow, my bill increased over $60 after making some changes. It went from $930 to $970. This is not just hurting the homeowner’s wallet. As a real estate professional, I also see how it is negatively affecting our local markets. People are shying away from homes that uses CenterPoint Energy and choosing homes with Duke Energy. Some are even crossing the bridge and leaving the state altogether to save money on their electric.

Title: CenterPoint Energy Missed Appointment – No Gas, No Accountability. Complaint: CenterPoint Energy shut off my gas service to complete work near my property and told me to schedule a free restoration visit to relight appliances. I booked the appointment for August 15 between 3–7 PM and took off work to be available.

Two employees said something opposite of a third, you call and get thick accents on top of that, they have the nerve to contradict each other then have attitudes. I called Aug 15, at 11:30 and asked to speak with manager after being asked why. I was told he’ll call me back. Question was never answered and customers pay the price. Center Point saves outsourcing jobs because you get no answer on bills that you can comprehend.

This company is absolute trash. For years, there’s been power issues my area, they know about these issues and do absolutely nothing to fix them. Every time it rains, no power. Oh look, some light breeze, no power. The neighbor’s dog sneezed, no power. Worse part is you can’t reach them on the weekends and their communication is atrocious. Texas needs to change this power -scheme that serves no one but the power providers.

My bill in just 1 month is 931$.. My whole city is being severely affected by these outrageous bills. Center Point is the most leaching company I’ve ever seen. They know they can take advantage of us because they are the only energy provider. Families are out here struggling because of their outrageous prices. 931$ IS A MORTGAGE TO SOME PEOPLE. The ceo of this company making 1.15 million a year while middle class families are struggling blows my mind. I truly hope this company goes down one day.

After recently moving I established natural gas service with Center Point. Ten years (or more) ago I had natural gas service with Center Point in a different city. They sent my invoice for my current residence to the previous address of ten years ago. Had I not called to inquire about not receiving any bill from them, the service probably would have been disconnected and incurred additional charges. In addition, I was charged a for a full month for only one week of service and advised that they don't prorate charges. They charge you a minimum payment every month whether you use the basic amount or not so we are paying for natural gas that we are not receiving. How is that an honest business? No wonder the public has such a poor opinion of the company.

I would like to express my heartfelt thanks to Russell, a supervisor at Counterpoint Energy, for her outstanding professionalism and genuine support. When she learned that we needed to restore the gas service for health reasons, she immediately took action, contacting all the relevant departments and ensuring everything was handled quickly and efficiently. Her respectful attitude, kindness, and dedication truly made a difference. Wishing her all the success in her career and beyond. 🌟

Been at this residence for 6 years receiving 1 bill. For the last 2 months, I've been receiving 2 bills. The CenterPoint agent went from being pleasant to argumentative trying to convince me both bills are mine. Being accused of nonpayment on the 2nd bill after I've made payment arrangements and payments for my actual bill. I'm not gonna be forced to pay 2 bills for 1 residence. CenterPoint doesn't listen to reasoning and I am the ONLY person in my neighborhood that is receiving 2 bills a month. I can't afford it, nor will I be forced into accepting their blatant inaccurate billing tactics. Then try to argue customers into believing they are right. It's unethical and immoral. The agent claimed that there were issues with billing and it had been fixed. Not true because I just started receiving 2 bills. She got angry and so did I.

It is extremely difficult to get hold of a customer service representative. We tried more than an hour to get connected to a rep and while talking the call got disconnected. Again it took multiple attempts to get connected to a rep who says they can't call back if the line gets disconnected. Their iVR system is useless and can't recognize voices. They cancelled the appointment but absolutely no communication or information until we called them. They don't even feel apologetic for any inconvenience they caused. Overall it is terrifying experience and I wouldn't recommend this company to anyone.

Extremely disappointed. My gas was shut off due to unpaid bills, but I never received a paper bill in the mail—not even once. After realizing this, I immediately called and paid what was owed, which took almost 40 minutes just to get through and complete. It’s now been 4 days, and my gas still hasn’t been turned back on. I've been trying to call again, but I’ve been on hold for over 50 minutes with no response. The lack of communication, long delays, and difficulty reaching support are unacceptable—especially when payment has already been made. Customers deserve better service and faster resolution for essential utilities.

Today we had a schedule power outage on my street. No communication from Centerpoint prior to turning the power off. Centerpoint just turned the power off sends an email and says sorry for the inconvenience. Their communication with the customer is horrible. A company of this size has to plan their shut downs days if now weeks in advance, but they don't communicate with the customers what days and time power will be down. I know my neighbors and some are elderly and need to have power for medical devices. This is irresponsible of a company that has a monopoly in out area. This needs to change.

CenterPoint is so unreliable that you can’t depend on having power even on clear days with no weather to cause issues. My fish died due to a recent outage and power to the tank shut off. This company needs new leadership or be dissolved. It’s a joke.

Power went out on Wed night around 9p and was still not restored by noon on Friday. They are slow, completely unresponsive to needs of customers, and show a general lack of empathy or urgency with customers.

When we moved to a new home we transferred service and called to confirm it was all good. They messed up our auto-pay and shut off our heat in the middle of winter. Offered nothing to help and made us pay the now large unexpected bill entirely before restoring service and even then wouldn't do it till the next day. It was below freezing temps and we have a newborn.

Bought a new home and had gas turned over at closing. Apparently the sellers had a delinquent bill and 16 days after I moved in I come home after a 14 hr day and my gas is turned off. I called the number and their business hours are 7am to 7 pm (same as my work hours) so it takes me 2 days trying to contact them on my breaks to find out why I can’t cook or take a warm shower after a long days work in my new home. Apparently the seller was delinquent in their payments and they shut my gas off as a new customer. Ridiculous. They said they were sending someone out before 5 to turn it back on but someone had to be there. My mom was able to shift her work schedule at the last minute to be there and waited 5 hours for no one to call, text, or show up.

Fraud company, they based on racist company, they will come in your home. Will try to kill your dogs to remove the gas lines. The police can’t do nothing. The government can’t do anything because you can’t report them. Fraud company.

This is absolutely the worst energy company ever. They wayyyyyyy overbill you. The wind blows and the power goes out. They can't keep a grid going. Their customer service is staffed with people you can't understand on the phone. Their information is incorrect. Texas needs better. This is outrageous

CenterPoint is so disappointing from customer service, ease of payments with hidden fees and more hidden fees. If I could use another supplier I would. Someone please retire centerpoint, complete disgrace!

Center Point Energy customer service is absolutely terrible. I have called over a half dozen times within the last 2 weeks to try and get service turned on to a new property. Every time I call, I get transferred multiple times just to be given a number where you have to leave a voicemail. I have left 4 voicemails over the last 2 weeks with one call returned. Still no service turned on. I wish I had any other option for service, but unfortunately they have a monopoly and they know it. Would leave negative stars if able.

They are impossible to deal with over the phone. Received nothing in the mail and they shut your gas off with no warning. Then they give a 4 hour window sometime between 8am-4pm M-F to turn it back on. They don’t care about customers because they know you have to use them. What happened to American values?

When cancelling service the website only gave me the options to unenroll from automatic billing and paperless billing. While reading through it made it seem like that was all I needed to do when trying to cancel service and once that was done I was able to cancel. They did not cancel my service till almost a month later and when speaking with customer service after receiving a past due bill they said it wasn’t possible that the website did not list the correct information and told me that I had to contact my previous landlord to back date my payment and receive a credit for something they did not cancel. Website feels purposefully confusing. I do not recommend unless you want to be responsible for paying 3 times what you owe and service not being cancelled.

So is it fair to get charged for late fees when you pay your bill late? Is it fair for reliant to say call CenterPoint because it’s not us. I call centerpoint and they say, "We don’t ever charge you. We only supply the services". Centerpoint says, "You need to talk to Reliant". I call reliant and they say, "We can’t give you credit for the inconvenience because we didn’t charge you during the outage". Right but you turned my fridge, tv, WiFi box, computer and everything off. I’m supposed to be happy you didn’t charge me? Wow! You inconvenienced me just like I do when my bill gets paid late and you add a big fee! We as customers deserve a credit for the inconvenience that was caused either way. I have recorded phone calls with Centerpoint and Reliant!!!

CenterPoint began digging in my yard on 2/4/25, after several hours I went home to see what and why as they made NO attempts to contact me to arrange access or explain the situation. I called the customer service number about 6 times and talked to different people who told me there was no record of work being done in my yard. I added locks to both gates and left messages asking for a call back to understand what was going on and why. No one has returned my call. 2/5/25 they are back in my yard with ladders getting access over the fences. This is extremely disappointing and upsetting - again you have no record and yet you are digging up my yard and can't call or leave a note at the door explaining what you are doing. YOu are in my yard, trespassing on my property.

Absolute trash. They don't train for this level of crap. The whole world hates the insanity brought on by this scam. There is no way they are allowed to do what they are doing! Please help us with the fight against them.

I needed an inspection report to support my small claims court case about a leaky Samsung range. These stinking liars told me TWICE that the report was on its way. Since I foolishly believed they were honorable, I refrained from subpoenaing the report. But, they finally told me they refused to send me the report after it was too late to subpoena the report. They also lied about calling me 3 times, and finally left a voicemail on my wife's phone, even though her number isn't even on my account profile. As soon as I can afford it, I will change everything in my house from gas to electric. If you ever need anything from these liars, don't delay or believe them. Subpoena what you need immediately.

I just moved into my property they were suppose to call became they came yesterday I missed work stay home never called, and they blamed the system for the error. Today same thing promised to expedite no service no set and it 60 degrees. I have asthma and 2 kids I wish I could use another company and get a refund from them.

Terrible company, next to zero service or customer support. Have had countless issues during power outages. They withhold information and make it difficult to find outage information After storms power constantly cuts out For no reason. Gas service is just as bad. Was told by Centerpoint to activate a new account I need to wait for a bill that never came in the mail. Instead of being able to set up my account online. then after returning with my family from vacation to find they shut off my gas For a bill that was never sent and I lost heat and hot water after 28 hour drive from New York with a family and dog. They have no after hours emergency support or help Unless it is a gas leak. Atrocious company. Sickening they are allowed to have a monopoly in Certain areas. Would be better off with a hamster wheel for electricity and wood for heat. Would get better support from the hamster.

Deserves zero stars, not one. Lazy, unresponsive, and rude. Trying to connect a gas meter and they say my address does not exist. This is after they came and installed a new gas line AT THIS SAME ADDRESS. They require a security deposit but won't let you pay it because the address "does not exist". Took over 7 months to install a simple gas line and WE STILL DO NOT HAVE GAS because they can't figure it out. Shame. Horrible company horrible service deserves to go out of business.

Where to begin? I am an office manager for a leasing office. Since the moment they took over from another company, they have been not helpful. First thing we kept receiving bills that told us we didn't pay the correct amount. We did write one big check (we have numerous properties) but we included the tickets that had each account numbers. We called and complained that we shouldn't be receiving late notices. They gave us the run around. We did it their way, included on the check all the account numbers that we were paying and they still got it wrong. We finally gave up and started to doing it our way. We know we paid the correct amount each time. They need to figure it out.

Centerpoint allowed a complete stranger to me and someone not on my account to change my service and set up new service on my home that is being sold 3 days before the closing date on the sale of the home. When I called to set up cancelation of my service, they refused to change the cancelation date from what the potential buyer had set up. They allowed someone to cancel my service without my permission and both representatives I spoke with were extremely rude and disrespectful on the phone, refusing to change what someone had done on my account.

CenterPoint has a new system that they are using and after a customer's payment is received they return the payment four days later and charge the customer a $24.63 fee! I have called twice and had to pay using a credit card because their system has a glitch. They then charged a $2.50 fee for using a credit card! Extremely poor customer service not notifying consumers of THEIR problem and making us pay extra for their mistake.

This company can barely keep the electricity going around here. Today there are power outages everywhere after a few sprinkles outside. Absolutely ridiculous that in this modern time, Centerpoint has the abilities of cavemen. This company does not work like it's 2024, nor do they seem to care that they suck so bad.

Center Point needs to fix their call robot. It made it almost impossible to get service. They won't handle billing with a real person. When they transfer you to billing the call robot won't give you the option to make a payment. It took over an hour to pay them to start service. Please fix this

CenterPoint seems to be the only choice where I live and my dryer runs on gas. I got my gas turned off because I'm bad at checking my mail. I figured all companies operating in 2024 would have the foresight to handle notifying its customers electronically but not CenterPoint, you have to be on your toes and enroll in that feature yourself because of these reasons in their words: "We do not opt customers into the payment alerts and paperless billing as some customer wish to receive paper bills. Some customers also consider alerts to be marketing or overload to their personal inboxes." Who are these people that prefer critical billing alerts through the mail man? And have you used a modern email service with the common spam and marketing tab features?

We use them for natural gas. Paid to have a meter upgrade in late July and because the tech no showed, we went ahead and canceled. After multiple emails and follow-ups and absolutely no way to get into contact. With TX WOM, they did not process the refund until September 6, to which they said it would take 6-8 WEEKS to receive my refund. You are not the IRS or a national organization, no way should it take 6-8 weeks to send mail within the Houston metro. FIRE THEM!

I wish I could give them 0 stars! They are the worst company EVER.. I called to start service at the end of June for the beginning of August. Was told everything is taken care of after I had to get a paper notarized just to get a bill In someone else's name so I called and the SUPERVISOR lied to me saying it could take up to 30 days to start service and we had to start the process all over again. This company is a joke and don't deserve our monies!