CenterPoint Energy Reviews

This company knows it's the only choice we have in Houston for gas. I'm on a very fixed income and my gas has been cut off. When I called they gave me the fee that I needed to pay but when I got ready to make the payment they asked for another fee of $49 for it to be cut on the same day. The bill was only $33 and after the fee are added it'll be over $200 just to get them back on. This is ridiculous and something needs to be done about this extortion. Why are they able to get away with this? I WOULDN'T RECOMMEND THIS COMPANY TO ANYBODY.

I am like most others who are forced to use CenterPoint Energy for their gas service due to the monopoly they possess as a result of having no competition. I live in MS and the corrupt office of CenterPoint Energy is in Houston so speaking to someone face to face is not an option. I had an incident with CenterPoint Energy in March of 2016 when the company was updating the online payment system (the inadequate online payment system) while attempting to make a past due payment that I overlooked. I knew it had to be paid quickly to avoid their favorite service of shutting you off (so they can collect all of the extra fees). So while I attempted to make a 47$ payment, their inadequate online payment system was having a glitch, I thought, where each time I entered payment info and pressed the "submit button" I received an error message of "we're sorry this page cannot be found".

I had a new furnace installed as mine was 25 years old (1993). I had been told that there was a rebate program. In Texas that is not true... if you live in Minnesota you get rebates... not Texas... also several other states. If CenterPoint is so dedicated to saving energy, why do they not offer rebates in Texas. I spoke with one lady around June 14 and she said I had to go online. What a merry-go-round. There are rebates for the contractors installing the systems, which they are paid handsomely for. But nothing for the customers that are paying thousands of dollars for the system. Shame on you CenterPoint for not caring about your customers that pay you monthly. You are the only gas company in town so I guess I am stuck. And What do you have against Texas? I spoke with Samea today, June 21st and she verified there are no rebates for the state of Texas or any of their customers.

They lied and said they called for set up. We called back. Said we had proof of no call per phone and our phone co. They called us liars and refused to have our service turned on same day without a fee. I would be willing now to pay the fee if we missed the call but now just the point they called me a liar and would not take responsibility for their error makes me not want to give them any more money. I can't switch because they have monopolized the gas line. I see they have a horrible review history. Figures when you know you suckers I mean customers can't choose another company. Keep up the great customer service guys!!!

It is always a frustrating experience dealing with CenterPoint. They are a monopoly and they know you have no other option. If they had any competition they would be out of business. Their behavior is such that they feel THEY are the customer doing us a favor. They will not give you any specifics, only general information. Forget getting an actual date scheduled. "Weather permitting, we should be out there in approximately 7 business days. We have a note in your file saying IF POSSIBLE call before coming." So they are so inept they cannot even promise to at least call so I can go unlock the gate since no one is on site.

Dissatisfied is not a strong enough word to describe my disgust for Center Point Energy Natural Gas Service. They are quick to cut you off but VERY Slow to reconnect. I have used this company for a number of years and always paid my bills online. They cut off my gas yesterday due to an oversight on my part. I did not realize I had a bill overdue. They contacted me by snail mail regarding the cutoff apparently; but I primarily don't look at Snail Mail anymore because of EMAIL. They DID NOT contact me by email or phone or the problem would have been corrected immediately. They did not attempt to call me or Email me... (They have the contact information.) ONLY, after the cutoff happened, they decided to contact me by Email, they then began with the Extortion.

Every time I call this company, they are rude. Twice "over several years" I have had crazy high bills, not consistent with normal cycle usage, and no reason to justify anywhere near the usage rate, nothing changed, other than my bill. They don't care, no explanation. They say "We will send someone to reread the meter." I never hear back and when I call they say the meter is correct. Once I called to try to get the billing cycle changed to accommodate when I pay bills, no - they don't accommodate customers. If you work for this company you can do better, be a better person. If you are a good person, you would not work for a company that has such bad reviews.

I had my gas cut off for being late. So when I paid it a few days later first thing that morning they said they would be out anywhere between 8 am and 5 pm. That's all they could tell us. My wife then calls again at 230 pm after spending all day at home and missing work because they won't turn it on without anyone home. They tell her, "Oh it's not assigned to anyone yet..." They have you where they want you not like you can shop around for natural gas. But we are looking into making everything all electric now we fed up. And not only that the main BIG gas line runs through our yard. Wonder if we could fight for them to relocate it out of our yard. Hmmm interesting.

CenterPoint cut the gas and didn't give me a notice until after an hour of my call to place the complaint! At 1:47 p.m. I received an email letting me know that the gas had been disconnected. Well after the fact that I found out on my own and called their office to find out why.

5 days after the bill was due, a FINAL NOTICE was sent. I am a former employee of CNP and have never seen this before. Can't help but think my employment status has something to do with this because I can't come up with any other rational explanation! Shame on you CNP.

My daughter did a individual COA & all the mail went to her new address including all of my mail. I called CenterPoint to see why I haven't received a bill & customer service was RUDE!! The lady said, "You have to pay 301.66 before it would be reconnected." I was like, "Okay"... after I paid it the next day they said I owe 418.91 to get it reconnected and that 301.66 was already applied to my account... WT??!! I don't understand how in the bleep did it go from 301.66 to 418.91?

Worst company ever! Sad thing is they know that they have a monopoly the Houston Area and their staff too as well. Worst customer service, it's like talking to a brick wall. Had our gas cut off on Monday, haven't received a bill in the mail, or disconnect notice. Tried to call to pay and get hung up on 3 times, finally make the payment, well tough ** they are closed so can't schedule an appointment until the next day. Finally do schedule. They don't have any appointments until Thursday. Usual ** "we will show up 8-12." It's now 1pm, call back and they say that the tech is still scheduled to show up, but that those hours are not "guaranteed." So now I've had to take off all morning, and it looks like afternoon as well. Come on Texas regulators. Deregulate it like you did the energy companies and let's give CenterPoint the kick in the ass it needs.

I have had one of the worse experiences you could ever even imagine with this company. We paid our bill on the 15 day of February and was promised an appointment for the 27. After calling CenterPoint they mistakenly put my money on the wrong account. One of their representatives got on the phone and told me that they cancelled my service connection because I did not pay my bill. I explained to him that I paid and he tried to tell me very rudely that I didn't. Once he seen where they put my money on another account they turned around, came out the next day, didn't call me or anything and left a note on my door.

I have been working with CenterPoint for now 3 months attempting to get elect power to my property. Yes 3 months to finally get an agreement to sign and pay them $6500 to pull power. Now I ask when will this project be completed to be told within the next 6 weeks. They know and do not care that they are your ONLY solution.

My mother moved in to a rent house and was there for two day without gas and then CenterPoint turn on the gas and get this they never check for gas leak and for 8 days she was in that house with a gas leak. When I walked in the door it almost put me down on the ground. I told my mother we have to call CenterPoint. There's a bad leak. So the man come out and yes it was behind the stove. The man told me that they are to check for leaks before they leave and turn the gas on. Well this could had been worse. The lady at CenterPoint told me today it's not their issues and that nothing could be done about it. That have nothing to do with on the inside just the outside. I'm like, "What? That's not what I was told". My mother is 70 years old and had heart issues and diabetes too and high blood pressure. This is not right. My mother could had passed away in her sleep.

I had to close my bank account so my automatic payments stopped going to CenterPoint. Not their fault but the issue I have is that when they didn't receive my autopayment in September, they stopped sending me bills for October or November and they didn't send me any notification that my payments weren't being made. They came out, shut off my gas, charged me an outrageous fee and won't come turn it back on over the weekend. It's unreal that any monopoly can exist and even worse that it's a scumbag company like CenterPoint.

CenterPoint Energy is awful! They have a monopoly in my area, so I guess they don't have to care about their customers. First, when they go to connect to your service, you have to be on THEIR TIME. Meaning, they'll call you at any time of the day (they'll call you at 9am even when you've told them that you don't get off work until 1). I scheduled to have the day off, so I could get my gas. I went outside to take out the trash, and when I came back I noticed I missed a phone call. I called them back immediately (3 minutes after the call) and they said if I wanted the service that day I'd have to pay a $40 fee. Luckily, my dad helped me out to get my service the next week (they kept calling me at 9am when I told them I couldn't be home until after one... So I had to get someone else to help me because I couldn't take another day off).

Just spent last two days trying to move, but because of someone ELSE owing a balance on the address I want to move to, CenterPoint is making us wait 5 days until they complete an investigation. The lady that just moved out was there 10 years!! If she is the one that owes they had 10 years to take it up with her and if she's not, then OVER 10 years to figure it out! What does a balance from someone else have to do with a new tenant?? I was also told I could bypass this 5 day hold, 2 days later), if I fax a copy of my lease. I was given 3 different fax numbers all for which didn't work, and 3 days later was told no one has my "case" yet so no one knows where on earth my information went to so back I go to wait for the 5 days to be up. I can't WAIT for another gas company to come along!! When businesses have no competition, they treat their customer's poorly and CenterPoint is no exception!!

I had gas disconnected after a minuscule outside leak was detected whilst installing a different meter (may have been CAUSED by the install). We had to fix the issue, but after reporting the fix and requesting that gas be turned on we were promised for 2 days given different times that it would be turned on. 2 days later, still no gas! Quite heavy-handed by a company, fully aware of its "power" and monopoly. I contacted my state representative, as I have no recourse...

You can be a victim like me. Flooding victims, watch out for a second injury! By accident, I have found out CenterPoint ruined my credit for a $100 charge-off reported to Equifax in March this year. CenterPoint has never contacted me to collect it before; so I never even had a chance to pay or dispute it. Legally, they can do it!

When power was lost during Hurricane Harvey infinite energy was back by Monday night. We lost power sometime Sunday. I went to club quarters Monday morning since they had power. I wake up Tuesday, no power. Why? Because they use Centerpoint energy. For some reason, which is VERY unfortunate, our cooling tower/a/c is on Centerpoint energy. Centerpoint energy told Rice Lofts we would have a/c within 24 hours Thursday at 2:30 pm. It's Friday at 3:12 pm... does Centerpoint Energy have our cooling tower running? Nope. Will we get a/c at all today? Nope. Horrible.

I am moving to a new location, but not completely moved yet because the property is still being painted and cleaned. I had an appointment for 3 different days and missed all of them because after they call to say they're in route, the wait time was 3 hrs or more. Why call if it's going to take 3 hours. Call when you know you're on your way. It's not fair for someone to wait that long. Then I called them back to check the status they tell you you're next they'll be there, then you wait another hour. Ridiculous!!!

Thursday April 13th CenterPoint Energy has to do something some kind of job and didn't notify me in advance so when I go to work and come back home that night after 11 pm my gas is off with this card just saying, "You weren't here so they did what wanted." I tried to call them and messenger stated they were closed. I'm pregnant. Due to give birth any day. Shouldn't have to be worried like this or scheduling myself around them without them notifying me first. I went 3 and half days without gas source and had to wait until Monday April 17th to get anybody and the representative had the nerve to make up an excuse that didn't flu. I told them that when they're doing work they should call their customers in advance because this inconvenienced me. They could've called me at work. I would've come home to be able to cook, wash, and bath with hot water being pregnant. I'm seriously let down by them.

I believe I have been the victim of a fraud by a public utility sub-division. I had a contract, an insurance policy, if you will, with CenterPoint (CP) Energy, Home Service Plus. This contract called for the repair of my large appliances should the need arrive. On two occasions I was denied service. Once because "parts were not available" which doomed my gas range to replacement with a new one. I went to the internet and found repair parts in 5 minutes, ordered them and CP did install them and pay for the parts. The point being, had I accepted the fact that CP could not find parts with their local supplier, I would have had to spend $800-$1000 for a new range. Had I listened to the repairman, CP would have saved labor & parts expense and been insuring a new machine with very little likelihood of service for at least 10 years. Sweet deal for CenterPoint!

Account fell behind due to surgery and emergency hospital stay. Received notice of past due and complying with "cold weather rule" I paid what I could. Gas service disconnected with no warning. At time of disconnection account was paid in full, nothing past due. Refused to accommodate for my medical restrictions. Six days with no hot water, making my injuries worse. Representatives are rude, unfriendly, and lack the minuscule amount of empathy it takes to deal with the public. Also reached out to CEO, VP, and various other "leaders" and received no response or action or apology.

I have called multiple times about not receiving bills but nothing ever gets done. I paid 66.17 for my services and the next day they disconnected them. I told the worker I already paid but she jumped my LOCKED fence anyway to turn it off. I called and asked how is this possible but they could care less. I would have to pay 40 for reconnect and 20 for the statement charge for... get this SENDING OUT MONTHLY BILLS. I told him look at my account. They rarely send my bills, I was told call the post office?!! Then if you want same day service then the charge is 47.00. This is by far one of the companies I loathe the most besides UPS. Their customer service is non-sympathetic because they know you HAVE to have them.

What's the point of having a customer support department when all the employees are trained to default blame to the customers. First, CHANGE YOUR ONLINE PAYMENT FUNNEL. You are able to tell people their payments were received, but if it doesn't go through you MAIL A LETTER? Ever heard of paperless? If a payment doesn't go through, or checking information is incorrect, then your multi-million business can afford to send an email saying, "Hey, your payment was declined for this reason." That way your customers can immediately fix the problem. By sending out mail, it takes a few days to receive, and if for any reason the mail isn't received, you send a tech to turn off their gas, and charge your customers $75 to turn it back on. I can see how that in itself is a business. Swindling your customers out of reconnection fees for your poor notification process. These days, sending out a letter is NOT ENOUGH.

Never fought so hard for $30 only to lose to ridiculous rep. I called to pay my mom's final bill after she died on Feb. 1st and to get the $30 returned payment charge removed. The charge was incurred when the company attempted to autodraft her final payment from her frozen bank account (as happens when someone dies) on Feb. 14th. My brother had called to activate service at the same address (he is assuming ownership of the home) on Feb. 3rd. She claims that when that happens, they have no obligation to contact the previous owner.

CenterPoint has the worst customer service practices and holding monopoly on the gas services in the area. Why? Someone please listen the complaints and anger and deep dissatisfaction of the customers!!! I own several investment properties and set up the account with CenterPoint with a billing address different from service address. Never received the bill and service got disconnected without notifying me. To reconnect CenterPoint asking for outrageous, high fee. Surprise, they found my mailing address to mail the final bill!!! We need alternative to CenterPoint!!! We need a fair gas rates that would reflect a current historically low gas prices!!! Get rid of this greedy CenterPoint!!!

For me, it can't get any worse than this and the idea that gas services can be monopolized at any part of a state is just absurd. I have never been treated this way in my life. They just shove it down your throat because you don't have other OPTIONS. I came home yesterday 2/7/17 around 3 pm and there was a note that my gas has been disconnected. I called CenterPoint immediately and explained to them that I had made the payment thru Bill Pay with my Chase account about 5 days ago. The lady wasn't hearing me out; she was extremely rude and at some point it felt like I was talking to a robot because she couldn't have been human. I have a new born in the house so I wanted them to reconnect same day. I had to pay my Bill which apparently had not been remitted to them by my bank, pay a disconnection fee and them pay for same day reconnection.

I paid my bill via phone last month. The first time, the company's automated payment system cut off prior to finishing my transaction. I attempted to pay $30 which was about 3 over because the amount payable increased after I selected "pay all". Selecting "pay all" left a small balance. After I was cut off the first time, I went back in to attempt to pay balance again because I wasn't sure the first payment attempt was successful, after their phone system cut me off. I paid approx $28.

Service appointment on 02/03/2017 was cancelled without notification. When I called them only I came to know that because of the upgrade to my account after making the appointment resulted automatic cancellation. This is not my fault. The person whom made the appointment should have noticed this cancellation. This is total negligence on the part of your representative. We were waiting for weeks for this repair as some parts were ordered. Dirty clothes piled up and wanted to wash them during the weekend. I came home taking half days leave to be at home for the technician as this repair is so important to us. NOW we have to wait for another two days. Shame on you HSP TODAY. PLEASE DO NOT MIX UP YOUR PROMOTIONS WITH SERVICE APPOINTMENTS.

On January 25 in Houston I was working from home and was in an important conference call with my boss (no less) when a Center Point worker knocked on my door (for an installation they were doing NEXT DOOR, not me). I chose to stay in the conference call with clients and not answer the door. The worker could hear me since my desk is close to the front door (and the window was ajar), so he chose to knock more loudly. I chose to ignore it again, since I had no appointment, I was home alone and at work, and I could not have verified this was a Center Point energy worker, anyway. At that point, he became enraged that I did not answer the door. I suppose he assigned "motive" and probably had no sensitivity training from Center Point - he assumed I didn't care or was lazy or something.

I missed my bill date because I misread the date and my gas was shut off. The bill was 34 and change that has since turned into 155 just in fees and charges. When you call their call center you get people who don't have a clue on what they are doing and will lie to you just to get you off the phone. It is sad that this is what we have to deal with. Rude employees who don't give a damn about us. I was told my gas would be cut back on yesterday. Waited all day. Nothing. This is day 8. My bill has been paid, tech came yesterday and I didn't even know he was here. He lied and said he knocked on all windows and doors and called. Lie after lie. I had no missed calls from them. Here it is. Scheduled day and still no sign or word from them. Sorry excuses.

My husband and I purchased land and I needed CenterPoint to come and run the wires from my weather head to the transformer. It has taken over 3 weeks and STILL nothing. Although I have called, text, and pleaded with them to call me when they are headed to the property so that I can meet them there and bury any objections or concerns they may have and get my order completed, they continue to turn down the order and cite absurd reasons as to why they can't get this simple task completed! My gosh, what will it take? AT this point, I am emailing ALL the news channels to inform them of the situation and see who will pick up my story. It is Christmas time and I am fully aware that they are looking for stories that tug at the heart strings and boy do I have one for them.

Centerpoint Energy has no business doing ANY business at all. I paid my bill almost two week ago. The first time they were supposed to call, my phone crashed so that was on me. I called to reschedule, I was home all day and they never came but sent an email saying they did. Rescheduled again, they DID NOT call at all. They sent another email. I don't always have time to check my email. I seen a Centerpoint worker down the street from my house, asked if he could do it and he said, "no I can't." Here it is almost two weeks later, called today and of course, got the ** Houston location. They expect you to pay a $45 reconnect fee for same day service. I refuse to give them anymore of my money for something that is on the company. Asked to talk to a supervisor and she was just as ** as her employees. She told me if I didn't stop talking over her, she wasn't gonna help me. Shortly after that, she hung up on me.

My husband had a massive stroke and has been mute and cannot walk since 9/25/2016. He always handles bills. I am a grandmother with custody of my disabled grandson and we have lost my husband and have very little to live on. In my grief and distress I desperately tried to pay the bills and accidentally out the wrong number in for my debit card. They charged me bounced check charges, and now won't accept a check made out to them even from my husband's company from which he received a grant to help us. Now the check is being returned and made out to CenterPoint. I cannot cash it. They are rude on the phone, too. Nothing to help, and make you feel as if you should be punished. The most horrible company I have dealt with. They do not care about disabled children, critical illness, widows, etc. They are sickening.

I am disabled with Stage 4 congestive heart failure. I had rented my house out to someone while I was living at my sister's while getting things taken care of for my disability. The people that had rented my house trashed it and moved away. I had no clue how to reach them. I moved back into my house and had my gas service reconnected. A week later I get a letter in the mail from CenterPoint Energy stating that I had to pay the other people's bill or my service would be disconnected.

Never got a notice of disconnection. Paid immediately. Paid ridiculous fees and then they want $47 to turn on today? This is a monopoly run by arrogant employees who take satisfaction in ruining your day and then stealing your money!

I was leaving my house and I find a yellow card on my gate stating that they shut my gas off. I go inside and sign in to my account and find out they disconnected me for a past due of 28 dollars. I was floored so I payed the 28 bucks owed and the 35 for current bill. I also had to pay a 20 dollar reconnection fee. I then wanted the gas back on same day and they said that would be another 47 dollars. What the hell kind of scam is going on here??

I am completely disgusted that I came home to an envelope containing a statement that Centerpoint Energy disconnected my gas. I received NO disconnection notice. My bill was less than $63. When I called to complain they told me it wasn't their fault that I had not received my notice via mail. They said I was sent an email which I also did not receive or went to Spam mail which I would not see. I asked them to re-send me that email which they said they could not. I told them I wanted the reconnection fee of $28 waived due to these circumstances.

This is our second PowerShell in two weeks. What happened? A minor thundershower occurred. If CenterPoint cannot sustain a thunderstorm, we all can expect then a major outage if any type of abnormal condition occurs. The infrastructure is entirely too soft, even with their so called "Smart Technology". If you ask me, your smarts is not working!

I am beyond frustrated and annoyed with this company. I wish I didn't have to deal with these people ever again! So I knew my bill was due on a certain day and I left my house with the gas still on and went to a nearby fiesta food mart to pay at the window thinking they would receive it that day but it turns out they don't receive the payment until 2 days later at that store. It would have been nice to know when I was paying. So of course when I went home my gas was off so I called and had to pay again with a debit card. I had to ask someone to borrow, and it was an extra $60 plus to get it turned back on. The automated service is horrible by the way! I have to repeat myself about 20 times and they still don't understand what I'm saying & the hold time is always so long.

My doorbell rang tonight. I was napping after a hot day at work and having recently taken a shower. I quickly threw clothes on, but they were gone when I got to the door. Only a call tag was left. Apparently my meter was upgraded without any prior communication. Common courtesy dictates they might want to check to see if the customer is home before replacing the meter, right? Nope, another company was hired to replace the meter which required turning off service, but they locked my gas valve and ran to the next job WITHOUT any real attempt to restore service. It didn't take more than a minute to get dressed!

DO NOT, DO NOT, DO NOT use CenterPoint Energy. I paid a deposit to have gas turned on. When I moved, the reps (3) I spoke with all said there was no deposit on file. Made 5 telephone calls, each time on hold for 12-19 minutes each time, only to be treated like TRASH from who answered incoming call. RUDE, ARROGANT, UNPROFESSIONAL ATTITUDE PLUS TOTALLY did not want to assist me. I will go anywhere else for service, but NOT CenterPoint. I paid a double bill for one month, just to get rid of this unethical company. Please beware.

Disconnected our gas on Tuesday morning because of a bill that was due the Friday of memorial weekend. $27 bill. Seems like they must be desperate. Now is the time to attack. Paid $100+ to get it turned back on the next day (today). They said that it would be between 7 am-7 pm. Really, they can't narrow it down any better than that. They should be very proud of themselves. A company that large that is that disorganized clearly has some major problems. I run/own a company and had to take the entire day off today. They never showed up between 7 am-7 pm. My wife finally called and complained. They sent out a third party person at 9:30 to restore our gas. I think it's a shame and total ** that they don't even send out their own people without even letting you know.

I have lived in an area serviced by CenterPoint for 10 years. In that time 7 big transformers have exploded, burned up, shorted out in my backyard and all they do is replace these items but never look for the cause! Each time the power is down for 3 to 5 days! We lose power about once a month, have power surges that have burned out two refrigerators, two televisions, numerous small appliances and caused at least $1500.00 in lost food from defrosting! They pay for nothing!!! My power just came back on today after being off for 37 hours and was off only 23 hours prior to that for a full day! I'M FED UP WITH CENTERPOINT ENERGY AND INTEND TO CAUSE PROBLEMS FOR THEM WITH THE "PUC" AND ANY OTHER GOVERNING BODY! Enough is enough! These people care about nobody but themselves! I live just north of houston, tx and intend to raise hell!!!

I was very pleased with the fast response to the gas leak coming from my extinguished gas light fixture near my front door which I had no way of knowing how to turn off since there was no visible valve on the fixture. My technician, Chris ** was very thorough checking every gas source in my house and outside for a faulty leak. He replaced my outdated meter and pressure tested everything to assure me of my safety. Thank you Chris for this Peace of Mind!

In February my husband died after being in the hospital and hospice since December. A friend tried to pay my bills for me during this stressful time, but she didn't realize that 10 years ago my husband and I had told our bank to not pay CenterPoint electronically because of a bill dispute. The bills were turned back by the bank. When I got home from hospice my house was cold and the gas had been turned off. I called immediately and explained the situation. They charged me around $250 to get it turned back on plus a $95 deposit, even though my husband and I have never missed a bill payment in 40 years. Now they refuse to accept my payment in any manner except credit card which costs 2.75 per transaction. I'm being treated like a deadbeat customer. Where's the heart? I asked if they had a compassion department and they just laughed. We need competition!!!

Company incorrectly identified source of leak on Monday evening. It was from an improper installation of the gas meter. I am out $625 in testing costs to get my meter back. They failed to schedule the installation after receiving the city inspector's green tag report on Friday afternoon. I have to wait over the weekend until Monday to have my meter brought back because they don't staff technicians on the weekend and dropped the ball Friday afternoon. Customer service agent's supervisor was talking over me and arguing with me from the first time I began to speak when I asked for a supervisor in hopes of getting a more timely installation.

I have been trying for over 6 months to resolve an issue with misapplied payments on my account that I've had for almost 2 years. They have turned off my gas twice and almost a third time after making on-time payments after transferring service when I moved almost a year ago. Multiple calls and conversations have failed to resolve the issue. I've faced my remittance information more than 5-6 times to prove payment on my part.

I am extremely disappointed at the service provided by CenterPoint Energy. I had requested turning on electricity for my house 10 days before the schedule date with 4ChangeEnergy, the provider of electricity. 2 days before the move, I received a notice that the scheduled service date is 3 days after my requested date. I immediately called 4ChangeEnergy and they finally put in priority order by 5 pm on Wednesday. However, I still don't have electricity at 6 pm on Friday (the scheduled date). I called CenterPoint Energy (the local utility who is in charge of turning on electricity) to ask for when they will turn on my electricity. The customer representative told me that my priority order was in system and their technician usually works until 10:00 pm and will turn on my electricity anytime from 6 pm to 10 pm. I called again at 9:30 pm and asked another representative to check with dispatch department.

My service was recently disconnected through CenterPoint for nonpayment. I understand this was my fault and that I would have to pay the price; however, my issue is with the extra $47 I paid to have them come out the same day and the fact that they cannot offer an AM or PM time, but rather you must wait all day for someone to show between 8:00 AM-8:00 PM. I called the automated system to pay the past balance and the reconnect fee. I even paid the additional $47 fee for same day service.

I purchased a rental property that had a water heater installed 4/26/12 with a 12 year warranty. I called as it now needs service. They won't honor the warranty but would be happy to charge me a lot of money to come out and repair. NO WAY! The heating and plumbing place I had go out to the property said they will have to track down parts. Another reason to NEVER buy from CenterPoint Energy as they must use second rate products with hard to find parts.

Boy you sure better get the rep's name, address & social security number if you go to have your gas turned off. They will charge you a bill when you haven't lived there for many months. They have placed on my credit a charge off of $374.00 when I didn't live there & tried to tell me that I never bothered to call them to turn service off... To hell if I didn't! We called all utility companies & funny thing is this is only one showing a charge off. I have a lease agreement to prove I had moved to another residence 3 to 4 months earlier. Heck, I finally offered to at least pay half of it to get it off my credit... "Uh uh, no way!" Anything they can do to screw us old people out of every dime we get in social security. Talk about rude ** people they are & even when you don't owe a bill they are still rude ** people!!! They need to be sued for the way they screw people.

I have been care-taking for two 90+ years olds for almost a year. There has been no one at their home in over 9 months. Their Centerpoint gas bill has gone from $11.00 per month... to $74.00... to $94.00 and there's NO gas on or being used... PERIOD! They have been rude, defensive, and blame anyone but themselves. I questioned the spike as soon as I got their bill, they re-read the meter, changed the meter, etc. but they won't budge and make an adjustment. There is NO way that gas can rise that much when there is NO ONE using gas in a empty house. Not even a pilot light is on. Jerks and elder thieves. :(

The company changed my account number without giving me any notice. I had a $90 credit on my account and believed I had no payment due because "My Account" on their website said so (see pic dated one day AFTER service was disconnected). They disconnected my service for non-payment and when I called in would intentionally talk over me then say that I would not allow them to speak. The supervisor I talked to put me on hold because I was upset. That's right, Zachary put me in a timeout.

Not very pleased with the first month's bill. I enrolled for it and was informed that my avg bill would be $57 from the next cycle. When I received the bill, it was actually $65, few $ more but still not what I expected. I called their call center and the first agent said the previous agent's note said it was actually going to be $69 which is what is due. I informed her that's not what was promised by the previous agent ($57). She says well that's what her notes say.

I received a disconnect notice saying I had to pay on or before 2/1/2016 to avoid interruption. So I paid on 2/01/2016 at a Kroger. They turned me off 2/02/2016 then charged 107 dollars for same day reconnect. I feel I shouldn't have to pay for reconnect since I paid by the date. But all I received was rude customer service reps who said Kroger should have told me it may take 48 hours to post when nothing in the disconnect letter says you have to call in payment. Had I known that I would have called right from the payment counter. Something has to be done. They are rude arrogant and treat customers bad and charge ridiculously because there is no other company to get service.

I received a bill for which the fees were higher than my actual usage -- the highest bill in my entire household. Upon asking Sonya for clarification, I learned that I was basically being charged two separate fees for the reading of my meter. When I asked for more clarification on that, Sonya got a bit of a stiff attitude, so I politely requested to speak to a supervisor.

We've never had to pay gas separate from other utilities so our landlord made the first mistake of not telling us to get an account with CenterPoint. They were also not on the last occupant's account as a backup contact. So our gas bills went unpaid without our knowing and one day (in mid-January in Minnesota) the heat stopped turning on. CenterPoint had illegally shut off our heat in the dead of winter without so much as sending a notice in the mail.

My husband and I purchased our home on October 1st 2015. I called CenterPoint Energy the same day to transfer the gas payments from the previous owner's name into my husband and myself. We never received a paper or online bill for 3 months and each month I called twice to get things straightened out to receive a bill so we could pay our gas bill. When I called in December to request a bill, they sent us one in the old owner's name. I wrote a check and sent it in with a letter explaining what was going on. CenterPoint Energy refused to cash it since it was from me and in my name and not the old owners. Finally since calling was not getting me anywhere I sent an email to set up a face to face meeting.

We are new to Texas as well as CenterPoint Energy. We only have them for gas service and live in a new area where only 20% of the neighborhood is built, about a dozen families living here so far. Right after New Year, myself and a couple neighbors discover our gas has been turned off for failure to pay. I have been a homeowner for over 22 years and I have NEVER, EVER missed any bill payments! ABSOLUTELY NEVER!

It just happened to me yesterday and I see I am by far not alone. This has got to be the worst company in the US. You scum have left my family without GAS service (NEW!) through the holidays and believe me I will forever remember this. Please pass this message on to your ** executive group who sit on their ** and make millions, because it seems no one can regulate this stupid organization.

After having to move into a rental house because our house sold in two days, we have to wait 7-9 business days to have our existing gas service transferred to the new location? This is Christmas week and for this whole week and possibly all next weekend we will have no heat, no hot water, no stove, and no fireplace. Totally unacceptable. I was not even offered the option to pay extra for next day turn on service. What a great Christmas this will be! Someone needs to start another gas company so this monopoly gets resolved!

I took off work, waited 12 hours and was hung up on and overpaid fees online to be told I have to wait 'til Monday. I should been a new connect, not reconnect. My gas was disconnected for non-payment. I paid the same day. Next day no one came for the appointment that was given to me. This went on until Friday. Now I have to wait 'til Monday to talk to someone. I missed work and sat by the door all day. I'm in tears. This is not right.

We weren't given any notice that our gas would shut off by the old Landlord. This happened Thursday, Dec 3, 2015. We called CenterPoint first thing Friday to turn gas on. We paid an extra $50 to have it turned on that day knowing we were going into the weekend because we have a newborn baby. Besides the many other reasons, we really need the gas to sterilize the feeding equipment and to warm up the milk. We called numerous times over the weekend informing them this. Here we are Monday late evening and still no gas. Guy actually came but pulled away immediately due to an "emergency". So still no gas and apparently caring for babies is not considered important. I don't know whom I'm more frustrated with, the old landlord or this monopoly of a company... both definitely have poor business skills.

Tuesday of this week I called to find out why I hadn't received a bill in over 4 months even though I am fully paid by autopay. I needed a copy of my most recent bill and the online site would not even let me see it. I waited on the phone for over 15 minutes for an actual person to answer. She told me the reason I couldn't see my bill was because it was auto-paid through their 3rd party service. She gave me their number so I called there. They could not even find my account and put me through to CenterPoint again. I waited on hold for 35 minutes this time. When the woman finally came online she could not figure out why I couldn't pull up my bill online. I asked for a supervisor and was put on hold for another 18 minutes. He told me he could not help me because he was not located in Minnesota. Huh? most customer service departments are no longer actually run out of the state we live in.

In a word - horrible. I have a little urban garden in an old former auto shop type building (70 years old). I. Or iced there was a gas line from the street and thought this would be a good way to have a little heat in the winter. I called CenterPoint. An engineer came out, said it looked good, and to call to have a meter installed after my lines were run. $3000.00 later the lines are run, permits and such, only to be told by CenterPoint they will not set the meter because nothing is attached yet to the lines. Well, duh. I haven't purchased anything yet. CenterPoint and Houston Permitting need to get their ducks in a row. Now figuring to skip CenterPoint and go propane, to heck with them. May grab solar while I am at it. This kind of information should be given upfront.

Returning home from a recent trip late afternoon, I was visiting with a neighbor when I saw a Centerpoint serviceman enter my backyard. Assuming he was a meter reader I didn't think too much about it. Ten minutes later my front bell rang and went to the door only to see the serviceman getting into his truck. He pointed at the door hanger only to discover that my service had been disconnected. Okay, I had failed to pay the $40 bill but hadn't seen a late bill in the three weeks of mail I had been sorting. I immediately went to my online account and paid the bill and attempted to initiate the reconnect.

They claimed they would leave as they fixed the problem. I said, "Does this have to do with the previous man coming to alert on Monday, because he gave me till Friday?" They said, "Maybe," and continued. By this time of course I had no power and I asked if it would be connected before they left, and he said yes.

Our property lost power at around 3:30 PM on 11/10/2015. The power came back on but not all of the property. I called Centerpoint and was told that the power was repaired. I questioned how could that be since part of the tenants at LaCenterra were still without power. I was told that they could send someone out to check each tenant that was out for $50 and I had to give them one address. I continued to explain that it was all over some hall lights were out while some offices had power. Some tenants were completing shut down.

CenterPoint has sent us false estimated timing since 3am. It's 8:10pm now and still getting false emails from cp. This company needs to give their customers realistic times so families could plan accordingly.

I paid for a second gas line. Without exaggeration, men came three times to mark the ground. A supervisor came to approve the second line. I paid for the line. It took weeks to install. Gas was cut off to half our house. Crews came three times to install the line. On the third time, the line was installed. One waits for these crews. I got the plumber out on short notice to re-plumb our gas lines. Installation of the new meter was set for October 26 between 8 and noon.

So a Tech was supposed to come to my house. And he did but was in no mood to work because when I asked him for his name he got offended and took off. He reported to CenterPoint that I "denied access." The reason why I asked was because he did not have a CenterPoint uniform. His uniform said something else. I later found out that CenterPoint has subcontractors and that's why they don't have CenterPoint uniforms. He didn't take the time to explain that to me and no one from his company called to explain either.

Have been told power would be restored 5 times today after a small storm with rain and little wind came through. Power off almost 18 hours and only a few thousand customers out but taking way too long to restore. Seems like every hour the same transformer blows up. Not understanding why it take so long for a few houses. Many different crews working on it. Guess they don't have much qualified help. Does not make me.feel safe or comfortable if a larger storm approaches. Unfortunately, they have a monopoly in Houston so we have no other choice. Wish the city and government would fix this problem. Unfair for all who live in this city. Houston is great but not CenterPoint.

This company needs to be sued for ripping people off. I had tech show up in my backyard without even knocking on the door to inform me about a disconnect. I told him give me sec and I will pay it he said he can't because the order has already been assigned. I called Centerpoint and they said I need to pay the past balance along with an 80 deposit and 40 reconnect fee over a 40 dollar past due balance. What a scam. Also the tech used a cinder block that was blocking a hole in my fence to stand on. He did not put it back and now my dog has got out and we cannot find him. I called and they had no compassion and said someone will call me back. Still waiting for that phone call. This is horrible. They rip me off and lose my pet.

Despite of the fact that the company seems to be very well automated in their telephone, computer services, they don't practice the automated reminders at all. They just wait for you to accidentally miss the payment so they can disconnect and charge you outrageous amount for restoring the service. This is regardless of your good or bad history with them. It seams to be an extra revenue they are after. No courtesy. If you have other options, don't go for Central Point Energy.

I've been a customer with them for about a few years and let me tell you that the only reason I do business with CenterPoint is because my apartment complex uses gas for the boiler, (I'M currently looking for another place to live with an electrical boiler so I won't ever have to do business with this God-forsaken company again) long phone waits, rude attendants, completely impossible and frustrating to post a payment, and the fees, fees, feees!!! Fees for everything!!! Oh you need to reconnect? Ok fee. Oh you want to pay today?? Ok deposit fee. Oh you want your hot water today???!! Hahaha you wish, fee and you have an 8-hour window to try and catch the guys who connect the gas and if you miss em, oh well who cares? More fees for you!!!! I really hope that if you are looking to get a home please please please don't get a gas home!!! Get electrical appliances!!! Oh btw I'M still on hold to talk to a representative!!! Terrible company!!!

I paid my bill before the service technician entered onto my property and I was disconnected. I ask him why is he disconnecting my service and wad told that he had an order. I showed him where my payment was made and he said that there is nothing he could do. While he was still on my property I called the office and told them what was going on and was told that there shouldn't be a disconnect and go and check to see if a lock was on my meter. I did and told them yes. And the representative said "Okay. Can I place you on hold?" I said "sure". She came back and said that it must have been made before the tech had the chance to refresh his screen and technically it wasn't made in time. Then she ask me am I sure that it's a lock on the meter and I said yes.

I have been in the dark like if I live in a Third World country. Wish if someone can guide me to a legal way to sue this company for not being responsible to make a meter exchange. The problem that we have with this company here in Houston is that they are a monopoly and we can not get electricity or gas without them doing it. I can not believe it that at this time and age we still have a monopoly. I thought that was illegal to have in our system. Please someone, do something to make the lives of our little people move forward. Thank you.

There is no difference between a Communist movement and CenterPoint. I had a terrible experience. They told me at 7 AM that there is a 4 hour window between which a service technician would arrive. It is now 6:00 PM and nobody has shown up. I received an automated call at 2:00 PM but no technician has shown up. They were supposed to start my service on Friday, September 25th. I have been without hot water, unable to wash my clothes, or cook a decent meal for the past 3 days. There is no other alternative. They are a monopoly and can do as they wish. As consumers, we are at their mercy. Their service is terrible and their customer service is even worse. I am typically not one to get upset, but I have wasted the entire day after taking the day off.

In an update to a ''forced natural gas leak repair'', I say forced. Channel 6 News Shreveport came out here and did an interview on me and this natural gas leak at my WELDING BUSINESS! This leak took Channel 6 News publically doing a story on the lack of concern of Center Point Energy's natural gas leak on a major 4 lane highway at a welding business. Had this gas leak exploded and caught fire, serious injuries could very well have occurred to anyone driving this US Hwy 79 at that time.

This company is **. The lights go out on my street every time it rains and it takes them hours to fix it every time. The customer service is **. They give you a time frame then their employees go to lunch and get high and forget that they have people with no lights. I hate these ** people. They don't care about their customers.

Worst company ever. This is my second complaint for them, as far as payments are concerned if you are enrolled in auto draft please don't pay your bill early yourself. They will draft your account regardless and then (if you are a broke student like me) you will get a return fee of 40 dollars AND will be forced to pay the same bill again. On my account summary my statement includes a fee of 21.41 twice and my rep told me I was NOT being charged TWICE for the same month of use. I asked her "how on earth did my gas bill just 'coincidentally' came out to be 21.41 twice?" She repeated the same lie to me that I wasn't being charged twice but I still had to pay 21.41 for the bill being returned. I am extremely upset and wish there was another gas provider to turn to, but I refuse to let this ruin my day. I hope someone can take down this ruthless, merciless tyrant of a company.

Our electricity goes off so frequently. It was off yesterday for 12 hrs and today it is off again. This is 2015 and I think there could be fewer outages. It is so inconvenient. They do not care and say there is nothing they can do.

As several others mentioned, I did not receive bills for several months, no late notices, no disconnection fee, and my gas service was turned off. I'm a paperless customer, so the email notice is my bill. They take no responsibility for this error and charge $40 for reconnection, and an $80 deposit, as if I were a new customer. Horrible company. I tried to find other options to switch but there aren't any.

We were having maintenance done on our house and had to have our power turned off by your technician for safety reasons. Once the work was completed, we called at 3pm to have our power restored and were told that we would be back up in "2 to 4 hours." We waited patiently in the Houston July heat until a little before 9 pm to contact the call center again in the hopes that we would get a reassuring update. It took us over an hour to speak to a live person who curtly informed us that they couldn't guarantee that we would have power at all tonight.

CenterPoint Energy disconnected my gas without sending any bills for the past 2 months including no disconnect notice. When I called they just said they sent them, and that they could resend them if I like (After it was disconnected). I paid all balances and also paid an additional fee ($47) to have it reconnected the same day. They said they would come out between the hours of 10:00AM and 10:00PM (Friday). So I took the day off from work to stay home ALL DAY. They never came. I called at 10:00PM and they were closed with no alternative number. I finally figured out that if I don't talk or push any prompts that it would route me to an actual person.

I received a notice on my door after work today stating that my gas has been disconnected. I received no warning or estimated date previously. I am a mom of 3 girls under age 13, and we cannot bathe or cook food tonight. I attempted to set up a payment plan to pay half the amount due out of tomorrow's paycheck ($200) and that wasn't good enough. My total due is $450. I can't believe they can't set up an automatic withdrawal for tonight at midnight when my check goes through. I am so irate with this company and their useless customer service. I am behind due to some medical bills, I work full time by the way. :(

I got behind on my gas bill and received a shut-off warning in the mail. I am a landlord and was not able to pick up the mail. A service tech was sent over and he shut the gas off without calling first. I was under the impression that they'd call and warn me before shutting off the gas. I talked to a customer service rep who told me that CenterPoint did call me before coming out. There is absolutely NO record of that anywhere on my incoming call history, so apparently they're lying to cover their bases. This conversation was last Thursday, and while on the phone with him, I paid the past due amount. The rep then claimed that by the end of the day, they would try to send someone to turn the gas back on. I waited, and nobody came. Friday came and went, gas still wasn't on. Saturday, Sunday, and now as I'm writing this, it's Monday and it STILL isn't on. I'm boiling water to make a bath for myself.

CenterPoint came out on two occasions to repair at least five leaks into the line running under my property. I pay my bill regularly and have never been cut off. They said they found a leak by the meter and would let me know when it was repaired. 90 minutes later he was gone without telling me anything and left the gas turned off. I'm smart enough to turn it back on. Then in the afternoon after I came home from an appointment they have a backhoe in my front yard digging up 1/4 of my lawn and I screamed to save the grass which they just buried. I called twice to complain and never got a callback then on the third call was referred to a Martin ** in claims who like the tech told me they replace sod.

Our experience with Center Point Energy, as a power company in Galveston County: their lack of customer care is appalling. As electricians, we need temporary disconnects at occupied homes which can take 3-4 hours (sometimes longer depending on weather & work load), so we can replace things like meter bases, disconnects & outside panels. Only after C.P. has disconnected the power, can we do the work & get our local inspection. The inspector then faxes the permit release to C.P. for reconnect. We've never had any inspector fail to fax in that release by 4 pm.

Cold water in the shower is a giveaway that something is wrong with the water heater. This time it was because the gas had been shut off. I checked the meter and sure enough, it had a lock on it but what upset me is that we never received the bill, late notice or what their records show as a courtesy call. To reconnect, they require an additional $29.00 which is about the same as our bill many months. When I called customer service to have it turned back on I was given the run-around and they tried to justify that they sent out all the bills & notices, etc and that they could not waive the reconnection fee. I receive all my mail and phone calls so there is no way that I could have missed two letters and a phone call. It is my opinion as a result that they have internally engineered the process as a simple method to collect non-service related fees. The call to the customer service department was a complete waste of time.

The only way to set up gas service is online. You can't talk to a live person. After submitting request for service online on a Monday, wasn't contacted until Thursday. Appointment made to connect Friday with a 30 minute courtesy call. Getting close to the end of the time for reconnect on Friday so called to check on appointment and was told, "no deposit was made so appointment was canceled!" I wasn't told about a deposit when all set up. I figured it would be collected by the person connecting service. I said the service had to be turned on that day as my mother was moving in the next day and they weren't available to connect on Saturday. "NOT MY FAULT. A DEPOSIT WAS DISCUSSED IN ORIGINAL APPOINTMENT SETTING DISCUSSION."

First of all my gas was turned off for non payment... No bill and no email requesting payment... so they turned off the gas. I explain to them I haven received any emails or a bill... well I have paperless billing. She said "r% ŕ%..." but it still doesn't explain why no email was sent out... So I paid and ask for a reconnect. The next day... you all set up, from 8 to 12... cool...

In March 2015 I had made an automated payment and received confirmation number as..proof. Well unfortunately I never received a call or letter giving me notice I would have my service disconnected. One day out of the blue a technician came to my house and handed me a disconnection tag. I was confused and asked him why? He said for nonpayment. Well I contacted a Supervisor and asked her what was going on? She explained that the automated system must have had a glitch and did not take payment. I even told her I had confirmation and she said it didn't matter. Well as I'm on the phone with her technician came in my yard and didn't give me time to put my dogs away. He sprayed my dog in the face with I believe (gas leak dye) because he sprayed on pipes as well. I got upset and told ** Supervisor what was happening.

My gas got turned off Thursday night on May 28th. My husband called the company on Friday to turn on our gas and he paid an extra $50 for same day turn on. He asked for them to come out after 4:30 as we both work. They came out before 4:30 and since we weren't home, we didn't get our gas turned on. We then asked for a refund of the $50 and they will not refund it because they came out. This company doesn't care for their customers. It's all based off of their workers and they could give a rats ass about their customers, because it's a monopoly and nobody gets a choice to have them or not.

I live in a town home community in Apple Valley, MN that requires us to use CPE. When I set up my account, it had the previous tenant's information and usage. Not a problem, but when I went to make an online payment, it had SAVED THE PREVIOUS TENANT'S BANK ACCOUNT INFORMATION. There were TWO saved account numbers that could be charged. I did obviously not charge their accounts, but all I would have to do is hit "process payment". Do NOT save your banking information on their site! Because I do not have my bank account saved, I have to pay a $3.75 convenience charge every payment I make. I contacted the company and alerted them of the issue, but all I got was a generic response of "online de-enrollment successful". That was not what I had specified, nor did it address the issue.

I reported power outage at 8 pm, CenterPoint Energy customer's service lies on why power outage every time I called. 1st call was transformer, will restore @ 10:15 pm; 2nd call work extended to 1:15 am. 3rd call no one assigned to the work then change story - was a car hit a pole, will restore @ 3:44 am. I asked to speak to a supervisor, even worst more make up stories. I am glad I have a backup generators but my neighbors don't and they have small children.

I was told that I had to be available between 8:00 am and 11:00 pm for Centerpoint to connect us. We have waited all day. In fact took a day off of work because they refused to give us a courtesy call to let us know when they would be arriving. It is now after 10:00 pm and customer service shuts down by 5:00 so you cannot verify if we are still scheduled. They are the rudest and most uncooperative people to deal with. In fact they are the very opposite of cooperative. Shame, we all depend on gas. Would love to tell them to stick it!!!

I had my services disconnected for non-payment like many others complaining here. Their policy of ONE past due bill and the current bill not yet due, they will disconnect service. That means they do not allow your services to go more than 30 days past due before they disconnect. I do not have a single utility or service that follows this type of policy. The most competitive service would be that of cell phones and the top providers even allow the leniency of your account going more than 30 days past due without disconnect. I agree with that of many others here that CenterPoint has monopolized the gas service in Houston and it's surrounding areas, which is why they are able to continue down this path. Their customer service is full of uneducated, uncaring, non-articulate representatives and supervisors who do not care nor do the need to!

My wife and l left our apartment to move into a bigger house a month before our lease was up in the apartment. We did what we were told by the managers of the apartment complex. We paid our last month's rent and kept the utilities in our name despite that we weren't there, unplugged everything, and checked back a couple times during the month the apartment was vacant. Everything seemed fine until we received our last electric bill. It stated that in the last two weeks of the billing period, we had consumed 49 kW-hours of electricity with nobody there. To some, this may seem minuscule because 49 kW-h of energy is not much, compared to the average yearly use of an American. However, this is essentially the amount of electricity to run a standard vacuum cleaner for 40+ hours straight.

My gas bill went from $29 to $190 in one month. This is the second time in the last 3 years that CenterPoint has done this to me. The following month was also high. I called them and told them that there was a mistake. There are 3 people who live in my house and 2 of them were working out of town for about 6 weeks. They sent someone out and told me that it was not a mistake and if I didn't pay the bill my gas would be shut off. That means no hot water, not cooking, etc.

My gas meter was supposedly replaced because of a leak on 4/10/15. I received a note 4/17/15 while I was out of town telling me that they came by to replace my meter and shut off my gas but nobody was home. I called several times to have somebody come to my house and turn on my gas. They told me they would be there today. It is not after 9 pm and I cannot get a time frame nor has anybody showed up to turn my gas on. Now I smell gas at my meter and nobody answers their emergency number. Centerpoint has a monopoly on the gas service and there is nothing that can be done. ** nor Miss ** could give me any useful information. If you can avoid Centerpoint, do so at any cost.

So, like many people, I got behind on my bills and my gas was turned off. I then paid the amount owed on Wednesday 4/15/2015 at around 3:10 pm. So then we scheduled someone to be out on Thursday to turn on the gas. We received a call around 6:10 pm on Thursday evening stating that the tech was on their way out. We received no further communications via telephone, and no one knocked on my door either.

We do not have gas connection for two days for no fault of ours. They come disconnect and go without informing us and we keep calling them to send a tech. We are without the ability to cook and bathe in hot water for the past two days. To whom should we complain?

CenterPoint Energy is the sole natural gas provider in Houston and surrounding areas constituting a monopoly in natural gas supply. I have attempted to establish gas service at my new residence for 5 days, despite my having paid the $48.00 same-day connection fee. I have contacted CenterPoint numerous times in effort to connect gas service, each time CenterPoint promised to connect gas service and failed to do so, ridiculous.

Saturday March 28, 2015 I have documented a gas pipeline leak with Centerpoint Energy for the past 7 weeks as of 02-10-2015 to no avail. They refuse to fix this leak. Too wet, they claim. Wet??? Excuse me??? You'd rather it be "sparky" dry?? This is beyond belief!! Centerpoint Energy Case no. after case no. Called on the phone several times to no avail. After a month of calling on the phone I decided I'd better document this crap. I read on the web where this is a nationwide problem with these natural gas companies. They refuse to fix these leaks in their system passing on billions in wasted energy to us the consumer!!! Grrr...

This company cuts off the gas within 5 days of non payment and then charges a fee of 47 to reconnect and doesn't even document it so the system says one thing and customer service says another. I believe they are charging fees under the table. This is the Worst gas company I have ever dealt with ever!

Reported a gas leak to Centerpoint. They sent a technician and found some issues, The tech removed the meter along with the stem. We were told to have a licensed plumber make repair which we did next day. After this has been a nightmare! It has now been 2 weeks, 4 technicians have been sent out to get service no one knows what to do to get service 6400 back on residence **.

My wife and I left to visit friends late on a Friday morning. We left about 11 am and later that evening our son, who picks up our mail when we are out of town, calls to tell us that there is a door hanger on our front door telling us that CenterPoint Energy has replaced our old gas meter and our gas has been shut off and to call to restore natural gas service.

My bill this time last year was $15 and now it is $250. Called CP energy and after a few days they sent me a mail saying there is nothing wrong and my bill has steadily increased for the past 3 months. This happened shortly after they changed my meter due to a gas leak and nobody is listening to my complaints. I want the meter changed but they insist on sending out a technician and this will be the third tech and of course he will not find anything wrong but what I know is that I haven't used more than $20 worth of gas per month.

They expect an adult to be present at home from 8 am to 8 pm to turn gas on, and don't give an approximate time. This is a huge inconvenience because you basically have to request a day off work to be home. No business should be doing this to their customers. They should be able to give a time window of when they might be in your area. It's rude, and it seems they are taking advantage of the fact they are the only gas company in Texas. They are rude on the phone and they hung up on me when I asked to speak to a manager.

A couple of days ago a contractor knocked on my door informing me of an existing road project that involves CenterPoint Energy. CenterPoint placed new gas lines that required them to disconnect the old pipes from the existing gas meter, then reconnecting the new gas lines to the same meter. Once the gas was turned on, the contractor inspected the gas-feed appliances for leaks. My issue is not with the appliances. The issue is with the Gas-Meter. Once the contractor left I assumed he also inspected the meter and associated pipes, fittings, and submitted an inspection completion form to his manager or CenterPoint's project manager.

I have an electricity problem with the whole house after a bad thunder. Center Energy got report from the smart meter. Someone called me if my lights was on, I said yes. Later I found my washer, dryer, heater, A/C, water heater all not working. Called Center Energy, they said they could send a tech to check, but last time the tech could get access to the meter. My meter is on the outside of wall, anyone can get to it. What kind of tech they have who couldn't find the meter? Then they told me that if they send the tech to check, if not problem of their equipment, I will have to pay $50. After knowing the tech couldn't find the meter.

I woke up this morning to make breakfast and realized I forgot to pay the gas bill, so no gas... My fault completely. I'm pregnant and have a toddler so lately, for obvious reasons, I've been scatter brained. Our bills are only $20 a month so I was not prepared for the $180 needed to restart my service for a $40 bill (two months late). The soonest I could have service connected was 4 days later... Four days without the ability to bathe comfortably in the winter... Four days without the ability to cook for my family... Or "conveniently" pay $47 more for same day reconnect with an All Day Appointment Window. I understand that it was 100% my fault I forgot to pay but to be penalized nearly $200 for a $40 mistake is extremely excessive.

They sent me a bill for $13,360. They say my meter was not working so they estimate how much I had to pay. I told them I paid my bill every month and I don't use gas in that house so I ended up paying $800 for gas I did not use. I'm going to have my gas turn off, can't pay that anymore. I'm on a fixed income.

I am a single mom of three kids. Two of my kids have disabilities. 5 year old has ASD and VSD heart condition and juvenile rheumatoid arthritis. She cries herself to sleep almost every other night from the pain. My 12 year old has scoliosis. All WE WANT IS A HOT BATH and a home cooked meal. I paid my bill last week online on the 8th. I never said that I have to call after so I waited the next day. No one came. No one turned on the gas. So then I have been calling every day and no one seems to try to help me. I work. They're rude and coldhearted. I work Monday thru Friday from 8 to 5 and they are telling me unfortunately since that's the time that they work then no one can come out to turn my gas on.

Reported a gas smell near my fence line a couple of months ago to CenterPoint. A technician came out a couple of days after, I described where we were smelling the gas. The technician proceeded to probe the other side of my front yard all the way up to my front door... Never mind the smell was coming from 10 ft in the opposite direction. He even told me that the wind is probably concentrating the gas by the fence... I had to step away, please please don't try to bs.. Some of us do actually have technical degrees!! The technician was out there for almost 8 hours until 2AM poking a million holes in my very small front lawn as if he was killing ants... Then another crew joined him. They proceeded to check around the neighbourhood and then left ~ 4AM.

I called November 17 to set up new service...Attendant was very nice and helpful...I wanted to pay $38.00 extra for same day turn on. She told me what I had to do...this is where it went downhill fast. I called back to make payment ... man told me he did not take money ... had to call auto pay. But it was broken and had been...explained my situation...he said he did not know what to tell me. I called back hoping to get more help....lady said the same thing... they DO NOT EVER take money...did not know what to tell me...and I needed to stop yelling. Note, I was using my usual voice...so I showed her what my yelling sounded like! Before she hung up she did tell me I could take my payment to a local pay station.

My family and I have not had any gas since we moved in on Wednesday. A CenterPoint technician who came out to the house last week turned off the gas and forgot to turn it back on. A technical returned on Wednesday to tell me he couldn't turn on the gas because there was a leak and I would need a plumber, because CenterPoint does not fix leaks. I had a plumber come out who told me that the leak came from the first technician who left the valve lose where he/she was working and the second technician should have caught that. I am now going on day 5 with no gas after requesting an appointment and being promised multiple times someone was on their way since Friday!! It has been in the 30s here and I have 2 small children who are now going on 5 days with no baths, we have no hot water, we cannot have any home cooked meals and let's not forget it is FREEZING!!! This is unacceptable! If I had the option to switch gas companies at this point, I would have done so already.

Just got through with a 93 minute phone shuffle w/ Centerpoint. My gas was turned off. I have a good record of payment. I must have missed the last one. I received no warning. When I called the automated system, I was told I have a $69 credit!!!!!. After my 3rd encounter w/ cust. service, I was told that I needed to pay $240 to get service restored same day. I will be missing at least 1/2 day of work. I am so NOT staying with these jerks. On top of it all, today's temp. is close to a record cold for this date (31 dgs.) I, too, am seeking an alternative supplier... Stay tuned for more adventures with CenterNotOnPoint Energy.......

Well just to be honest and fair. We have just moved to Texas and have been waiting on Centerpoint since Saturday the 1st. It is now Wednesday the 5th and we still cannot get the company to our house. We were told that we had a appointment on the 3rd after multiple calls to the company them stating the "system" is down. The supposed appointment was between 8am and 12 pm. They never showed up. We called the day of the appointment asking where the tech was Centerpoint had no answer.

Past due pay - ext 09-02, paid 09-01. Receipt # **. My check # ** cleared on 09-04 @ 12am. You cut off my services on 09-04. I called in confirmation on 9-4 and faxed 09-09. Request refund of deposit and reconnect.

I failed to pay my bill ONCE. Calling to get my service restored was the most irritating experience of my life. The employees at the other end of the line clearly and unabashedly demonstrated how much they can get away with when there is no oversight or supervision. Beginning with Ms. Jasmine, who clearly had no intention of giving her real name initially. She had no interest in helping me setup a reconnect date; fortunately, this exchange only cost me a dry bit of 47 minutes. Ms. Tiara laughed at me when I explained to her how Ms. Jasmine had behaved. Ms. Willie was supposed to let me know how I could setup a call-ahead scheduled service call. In the midst of me giving her my address and contact information she decides to place me on hold for 15 minutes!! I call back to see what happened and only THEN am I informed that she decided to place me on hold. Her reason? Lunch. Only professionalism I received was from Ms. Dejanee and Mr. Anthony was courteous and professional. Obviously it is this company's policy to treat customers who miss a bill so, so, so, sooo BAD, that you regret EVER allowing your bill to lapse. This is clearly what a utility company's monopoly in our region can get away with.

Centerpoint disconnected my service for being 35 days late in paying the bill. My bill was around $40.00 and I had missed paying due to the bill going into my Junk email account. My father passed away on last Sunday (he had been very ill for a year) and on Monday Centerpoint disconnected my service. Now I have to pay $184.00 to have my service reconnected. Trying to talk to the Service Reps was impossible. They would not consider crediting my account for anything. What happened to human compassion? I am so disappointed in their service.

A Center Point Energy employee knocked on my door one morning and asked if I had a gas meter. I was kind of surprised at the question but answered, "Of course I have a gas meter." He wanted me to show it to him because he could not get into the backyard because I keep it padlocked because of my dogs. When he walked up to the meter he turned my gas off and said, "your gas has been turned off for non payment." I was so surprised and kind of in shock at his statement but replied just a minute, "I will get on the phone and make the payment that I overlooked and you can turn the gas back on while you are here." The man said, "no you have to call for re-connection." I did call right away and was told that for a 96 dollar bill, I now had to pay 212.00 in all kinds of fees to get the gas turned back on. I did just that and paid the money thinking ok I have learned a lesson. I even paid 50.00 for same day re-connection.

Request for new service was put out to CenterPoint Energy to Install New Meter. CenterPoint determined that Part of Underground Line is bad thus won't install new meter until it's fixed, yet they don't disconnect the live wire coming from Transformer to allow my electrician to fix the issue. So I open up a ticket on evening of 9/8 for the disconnect. I call back on late Wed to check on its status. They tell me a Tech went out but can't get access to the Transformer. Turns out the Transformer is accessible from neighbor's house that never has his gate locked b/c of that fact. I call them back on Friday to hear same excuse and game then update that I will help them get access that night, but they can't make any promise, but that I can check back on Sat.

I sold my house on July 1st and I called immediately after signing the closing papers and asked that service to that address be stopped. I was told it would be stopped the next morning. The next bill I got showed a credit on my account. I called and asked how I would get the credit since I no longer had service with them. They said they would mail a check. I didn't get that check until September. A few days after I got the check I got bill for August charges. I called them to remind them I did not have service to this address in August or July for that matter. I told the customer service rep that I called on July 1st and the service stopped the next day. She said there was no record of me making that phone call and so the service was not cut off until August 1st which she says is when the new owners called to get it turned on in their name. I know this to be false because the owners called the day I did to have it turned on in their name.

On August 27th, 2014, I call CenterPoint about a security deposit notice that I received in the mail because they had terminated my service due to I did not receive a bill in the mail for the month of August. I tried to discuss this with the customer service representative and they kept telling me that because they sent it out, that was not their problem and stated that I needed to call my local postal service to check with them. I did that and they also said that they were not responsible for the meal that I did not receive.

We just got our last bill which over the last several months kept going up even we used zero gas. I had the valve turned off inside the house. I requested them to turn off service. They did and sent me a final bill higher than any of the past bills for two weeks worth not a month. It is time to turn them into the attorney's office. I refuse to pay it to the crooks.

I got a letter in the mail last month stating I had a credit balance due to a correction to my meter reading. I pulled up my bill online and it also showed $28 Credit Balance. I got this month's bill and it shows I have $54 Past Due plus $70 Current Due. What happened to my credit balance? I called and the lady on the phone just kept regurgitating the script over and over. The online billing and paper billing does not match and they are not willing to discuss the discrepancies in detail.

WARNING: Do NOT enroll in paperless billing if you actually rely on bill notices. Unfortunately (and this is my fault) I am not organized enough to keep track of every bill due until I receive my bill via email. This has not been a problem with ANY other company outside of CenterPoint. Everything will be fine and then the emails stop coming...for months.

Request to connect new service was submitted through centerpointenergy.com on 30 July. Didn't hear anything back so I called them a couple of days later and was told they have my request but couldn't start service till the existing homeowner cancels theirs. Was told not to worry, it'd be done seamlessly. Woke up to no hot water before heading out to work. Not happy and called customer service. They were closed for the 4th. Was transferred to the after-hours line and told by the rep "there's no request in the system and we can't do anything till Monday as customer service is closed." Spoke to a supervisor and was told I'd have to wait till Monday to start back up from scratch and schedule service for later during the week.

I moved into a new house and filled in the form online to change the account ownership and start the service. After a week company emailed me that the address was incorrect (I don't know how it happened that they got my old address saved as new service address, maybe this was my fault). I responded to them immediately with the new address. Another 2 days passed nothing happened. I called them. The lad on the phone was almost rude, not helping at all. He told I had to make a 70$ payment upfront to get an appointment the next day. I asked her to email me the address and payment information. She said she couldn't email (21st century). After some argument she finally set up an account for me and told me that I could do the payment online (why not right at the beginning). A technician will come between 8 AM and 10 PM she said and we have to stay at home, they would call before they arrive. I went ahead and made the payment.

Centerpoint has our gas service here and I would love to get someone else. They are horrible. I sent them a check for $117 to cover my normal gas bill. Somehow the check was destroyed in transit but received by centerpoint. They bagged it in plastic and returned it 2.5 weeks later. Then promptly shut off my Gas and were very rude about it all the way to the management. They said it was not their policy to return checks like this or to play collection agency. Frustrated. Have no gas tonight and spent another $100 on fees.

I had a gas leak in my house and CenterPoint sent a technician to stop the leak and remove the meter. After I had gotten the leak fixed, the plumber could not turn on my water heater because there was no gas so CenterPoint brought the meter back and their technician proceeded to turn on the water heater but he only turned on one out of two water heaters. When I called CenterPoint to report this omission, I was told to turn on the pilot by myself or call a plumber and when I call the plumber, he said it was the responsibility of CenterPoint to make sure every gas appliance in my house was working fine. I called again to speak to a supervisor. He told me to go ahead and turn on the pilot by myself but he would not put that in writing. I think this is ridiculous.

45 min on an automated line... then get a snotty ** that can barely speak English. ** you CenterPoint. You suck!

I called for a repair on my air conditioning. The first appointment I could get was 10 days away. It was a Saturday. By noon on Monday, someone else had been here and fixed the system for a small charge. I canceled the plan but still had to pay for this month even though they didn't respond to my breakdown. 10 days is not acceptable in my opinion. If you want to be without an appliance or heating or cooling for 10 days, stick with CenterPoint. If not, find someone else. They will take care of you much better.

The website for Centerpoint can be very confusing when trying to calculate your current bill. If you forget to pay it, sometimes they will not show the past due included with your current balance. I have been with CP since 2008 until now (2014) and have had a disconnection twice because of an honest mistake of forgetting to pay a bill. Since I chose paperless, I don't get anything in the mail and the website does not show the past due with the current. So after 3 months of only paying current amount, they disconnect your service (i.e. you forget Feb. You pay March current, you pay April current, you pay May current...then BAM! Disconnection....because you forget Feb and the site did not show a past due). The first time it happened in 2009 I had to pay over $140 in fees to reconnect. The second time it happened was this month and it has been a mess.

My wife and I were heading Southbound on Highway 71 near Smithville at 8AM. Attempted to pass CenterPoint energy truck #** when the employee changed lanes without a blinker to intentionally block us from passing and swerved between lanes in an attempt to run us off the road. We nearly lost control of our vehicle.

I own a commercial center in Houston and deal with tenants leaving our property. I had two businesses that had left me over two years ago and therefore had empty spaces. I happened to notice that two of my electric meters were removed by Centerpoint. They did not warned me that they were going to do just that. I tried yesterday to get power to one but they told me that now I need another electrical inspection from the City of Houston. I tried to explain to the service adviser that and her boss but they told me there was nothing they could do except to call COH. Well I did and spoke with an electrical inspector who told me it was the Centerpoint the one who has that policy and that The COH do not require any inspection at all to resume electrical service.

I want to place a complaint on the customer services I received from CenterPoint Energy. What happen is I received a really high bill. I mean high as the bill amount is 12x the amount I normally was bill in the past. I called CenterPoint Energy regarding the bill and request a technician to come by and reread/check my meter. The person that helped me, went ahead and schedule a meter check per my request and gave me a scheduled time frame the technician will come by. After the scheduled time frame, I called back and was told the technician did come by but didn't see any error or wrong reading on my meter. And they went ahead and make some adjustment to my bill.

I'd like to complain to Center Point Energy, my home gas provider as following: In the last several months my bill increased much more than usual (50% and more). I called them many times and request for my Gas Meter Test to make sure it is not defective. Center Point Energy gave me not one but several schedules (up to 5 days window). I requested to be called my home phone before technicians arrive, but it was never happened. My first 5-days window was Mar 24 - Mar 28. No one came. I called again and was rescheduled on Apr 07. I stayed home and waited again, but again it was ignored completely! It is unacceptable to be explained that Center Point Energy people determined my gas meter is okay while sitting in their office. Bottom line is: I have the right to request my Gas Meter Test at my residence, and I want to see it. And CPE needs to respect its customers for their good business.

I paid my acct balance of 193.95 on Feb 10. It cleared in my bank Feb 13 but CPE says they didn't get the payment. I was overdrafted in my acct because they tried to take out that same amount on March 25 for insufficient funds, which I did not authorize the 2nd time! According to cpe the payment came back as a returned check more than a month later??!! I have faxed them 3 times my proof from the bank that I paid them and the time they tried pulling it out again and caused me to overdraft but they keep saying someone will call me or "we don't see the fax on file!" I don't know how else or what other paperwork they need to show that I paid them.. It says it all in my bank statements I sent them. Help, I can't pay almost 200$ again! I can't afford to get disconnected either. I have 4 kids that need to be bathed and fed!

This is a terrible company with no morals and no common sense. I have had an account with Centerpoint Gas for 2 years now. Every single month, as expected, I paid their bill on time. I am the type of customer businesses love because I auto-pay everything on time and in-full, and I don't ask for much. This month, I was a victim of debit card fraud. This is the first time this has ever happened to me. The thief ran up many, many charges at a currency exchange website in a very short period of time, reducing my checking account balance to $0 on Sunday night. As soon as I found out a few hours later, I called the bank to report the unauthorized charges, had them cancel my debit card, opened a fraud investigation, and then I transferred more money into that account so my bills would process as normal. As far as I knew, that was the end of it.

First, I signed up for service online. After a day and no call, I called them. I was told that my information was not in the system. I had to give someone over the phone all of the information on the form. Why create a form for people to fill out if it doesn't end up in your system? It is 2014 Center Point, hire a good company that transfers the information on the form to your system. I was told that service would be installed on 3.13.2014 between 8 am and 8 pm. I called them on 3.13.2014 around 6 pm. I was told that someone was in route and that they would call me.

I have been with CenterPoint over 20 years with continuous service. Paid in December and of course like everyone else, my whole household got sick with this hot & cold weather changing. Plus extra guests with the low freezing temps. Normal hectic 65 hours at work. Yesterday 2/3/14 I see a CenterPoint truck at my driveway, sitting on roadway. I walked out to see if he needed help locating an address. This happens often. He never acknowledged me so I walked away. Then I thought, “let me see who it is because it was a little creepy". I walked to the truck and he sped off. I am 5 2" 120 lbs, female in business attire. I KNOW there was no fear factor. I went in and cooked supper. Did some laundry and went to bed. I woke up freezing at 3 am. Went to my heating unit and it was running but not blowing. Started looking for repair numbers. Turned on water to shower. YEP… NO hot water!

Paid bill by phone Jan 4th, received confirmation #. Jan 7th the day temperatures were to dip into the 20's in North Houston my gas was turned off. Called, gave my confirmation number, was informed the account number entered was not correct so payment never happened. Problem is the system repeated my bank routing number and checking number to me which I responded when prompted if the information was correct..... So how did it become incorrect after the transaction?

Today CenterPoint replaced my gas meter without any prior notice. When I get home from work at 7pm I find a note on my door to call them to turn my gas back on.. When they came out they found that the gas line at the meter had been broken while changing out the meter. They removed the meter and left. When I called the number, I was told to call a licensed plumber to fix the problem and let them know. How can they treat people this way. Its Friday night, its cold, I need to shower and work in the morning. Who can afford to pay for their mistakes?

This monopoly has to stop. They do not need to provide customer service because there is no one else we can take our service to. When will they come out? 8am to 10pm. Really? I can be here all day like I have nothing else to do. But if you need service and want to expedite for an additional fee, they can be here in 10 minutes. Apparently turning my gas on when it's 40 degrees, NOT Important.

First problem: CPE came out to our house and connected the meter, came into my house and turned on all my gas-powered appliances, shook my hand and said thank you. Next day comes out and takes the meter off my house. I call them and asked what was going on. They stated that No one lived at my address and the gas needed to be disconnected. I explained that we had JUST moved in 2 weeks ago and that someone was JUST out to hook the service up. It took them 3 days to have someone back out to hook the gas back up and NO apology was given or credit to our account.

My horrible experience just keeps getting better! NOT! Everything started when yes, I was behind on my payment, but I was given a certain day to pay my bill or my service was going to be cut off. I paid my $228 bill that day using a check by phone and left for work. I work nights and when I got home late, I went to make dinner and my gas wasn't working! Come to find out, my gas meter was locked. It got turned off after my payment was made!

Every time we have a little thunderstorm our power goes out. This is totally inexcusable and I'm tired of it. I have tens of thousands of dollars of equipment and my DirecTV has to reset every time. How can a company be allowed to be a provider with such awful service? I just want to pull my hair out; Centerpoint is so BAD. I love the site where they give you ways to save electricity. I know how I'm saving it, it's because it's never on! They should give us discount vouchers because of the terrible inconveniences. This is just so bad, words can't describe it. On a scale of 1-10, they get a -10 in my book. I feel helpless.

Last year my bank made an error creating a NSF check that I wrote CenterPoint. CenterPoint then required that I place $80 in their possession to "secure the account" and revoked my privilege to write them a check. Now that has forced me to pay the additional $2.95 to BillPay or whomever it is or to pay with additional fee to a 3rd party. Last month I mailed my payment out in form of a check, $25 and some change. They refused my payment and sent it back to me. There are sufficient funds in the account. Now the only payment they will accept from me is one that has an additional 3rd party charge. There are no other alternatives to natural gas in my area that I'm aware of.

We paid our gas bill, but CenterPoint never drafted it from our account, never informed us of this issue, and then disconnected our service, without notification. When we called to remedy the situation, telling them that the money was in the account and all they had to do was take it, they routed us through their phone pay system which wouldn't allow us access to the menu to set up a transfer of funds. They then charged us an extra reconnect fee on top of our bill, even though they disconnected the service because their system was faulty and unable to accept the payment that we had earmarked for them in our account.

I had services in my name in Camden, AR. My husband and I bought a house in Smackover. I called CenterPoint to tell them I would be moving and was not sure who provided gas in Smackover so I wasn't sure if I needed to cancel or transfer. I was told I would just have to cancel. So I canceled my services, move into my new home to find out CENTERPOINT is who provides gas here, so I call and tell them and I am told that I am going to have to pay a new deposit, plus my deposit has now gotten higher. I refused to pay, because I would not have had to pay that if I could have just transferred instead of being told they didn't provide service at my new address. It is their job to know where they provide services. So I had a final bill at our old home of 77 dollars I had planned to pay it in two payments and my husband put our new services in his name.

CenterPoint Energy in Oklahoma has decided that after 25 plus years of service to our country home, they want to discontinue service to us to be able to use the pipe line for other reasons. We are the only house receiving the fuel because the pipe comes across our land and have been receiving fuel from them for over 25 years. They are giving us 3 months to make other arrangements which means total electric or propane! We just rebuilt our home because we lost our old home to a tornado in 2011, so we put in all natural gas appliances! Hoped I could find our original contract but apparently it, along with many other papers, were blown away! Do we have any recourse? Thanks!

Without any notification, CenterPoint stopped mailing bills to me. Without any notification, they turned off my gas (no note on the door, etc.) and left for Christmas vacation. I was without heat over Christmas with a small baby. We weren't able to heat our home, make dinners, bake, or anything. The temperature outside was in the 20s several times during the weeks.

May 7, 2013, I had a knock at the door. I went to see who was at the door; my front door has a glass panel so you can see the other side of it. I saw the figure of a tall skinny man. I had my dogs loose inside the house, 1 male American bulldog, 1 small Pomeranian; I know to lock them up before I open the door to guests because the smaller dog provokes the bigger one to react aggressively at the front door. As I come to the door, I see the figure has moved up and down my porch. I peep through the curtains, and I see a man in my front garden picking up a rock. Now I'm worried for my safety so I'm definitely not opening the door.

I am taking the time to write this letter because I'm a very angry customer. On Thursday at 3:00pm, my gas was turned off. Prior to turning of my gas, a Center representative knocked on my door and informed me that my gas would be turned off and once I make payment, call the number on the door tag and my services would be restored same day. Immediately, I called CenterPoint and paid my bill, thereafter, I made the call to have my service restored and was told after paying $60 more than my balance was due service disconnected, I had to pay $47 more for same day services. I explained this has never happened and if it's possible to waive those fees and restore my services. I was told there was nothing that could be done unless I paid the additional fees. I refused. I was told my gas would be restored on the next day.

I recently returned from overseas and moved back into my house that I rented out while I was away. I set up all the same utilities I had including CenterPoint. They wanted a $120 deposit since I was away for 2 years (now it's $80). For 3 months, I paid my monthly gas usage and emailed them 4 times about not being required to pay the deposit since I was a previous customer for 15 years. They decided to cut off my gas while I was out of town because of the unpaid deposit.

I just bought a new house and expected to see bills go down due to Energy Star rating and much better construction than my last home. First billing cycle for 20 days, my gas bill is $162. I found out that they had estimated the bill for the builder and apparently are adjusting on my bill. Second month (full billing cycle), the bill was $221. Normally, the bill would be $30-40 so I know that this is way off. Even if I ran the heater on 80F and left the doors open, I could not generate a $221 gas bill.

Gas kill won't get done - I am a builder in Bellaire, TX. Centerpoint Energy delays or ignores request to kill gas for new construction. I have waited two weeks to start construction. Interest is piling up and now they have no record of the order after 5 calls.

We have been with ARKLA/CenterPoint for over 20 years. Last week, Oklahoma Natural Gas came to our door to say that they were putting in our new meter. I told them they were at the wrong house because we have CenterPoint Energy. They said that CenterPoint Energy was no longer going to service our road and turned it over to ONG. They were surprised that no one notified us that this was happening. No one on our street was informed. Since we no longer have CenterPoint, we are no longer on the budget plan and have to wait 6 months to go on that plan with ONG and have to pay $135.00 hookup fee. We are senior citizens on a fixed income and we are very upset that we weren't informed that this was going to happen. What a poor way to run a business.

This week we have now been without power for 9 hours on one day and for another 7 hours for a night. There have not been any storms - just a vine on a pole wrapping around a transformer. The supervisor informed me that the vine was not an emergency (ha - she had power). After more attempts that I can tell you and talking to more rude and disinterested customer service (laughable term for these people) reps, I am so disgusted and angry. We have these "smart meters" that are supposed to tell you when the power is off; however, they always tell you that you are the only one that has called (the whole street is without power) and it could cost you $50 to get it back on. They never hear you say that the transformer has blown. Then, when you speak to a supervisor, they are the rudest people you have ever talked to. When I asked with whom I could speak to have the vine removed, the supervisor told me that she didn't know as she “works the night shift.” Rude, unresponsive, horrible company - but we have no choice but to use them.

We are new to this state due to a job change and they cut our power off just for a $38 power bill. They want us to pay $200 to bring it back. They didn't call or notify us before they entered my backyard to cut it. We paid but they didn't want to turn it on the next day and want more money to turn it on. We took a few days off from work to deal with them. We will move out of this state very soon. We hate this company. It is not worth to stay here to deal with crazy people and companies.

Recently, I was given misinformation from customer service that resulted in $100 more payment on my part. I called customer service, expecting them to waive the charge given that the account showed records that the information given to me was incorrect, which caused the charge on my bill. Instead, I spoke to numerous rude representatives who couldn't care less about my predicament. I spoke with multiple supervisors who gave me the same treatment, including some runaround tactics like saying they would "call me back" and never would. At this point, I'm wondering if the misinformation wasn't given on purpose to get a little extra money from me. If this company didn't have a monopoly on gas in Houston, I would leave in a heartbeat.

Every time the wind blows or a small electrical storm comes through, the power goes out. It has happened since we moved into this house. Neighbors across the street have power but my side of the street is out. Last night, a storm came through and the power was out all night. This is **! Ike came through a few years back and the power was restored across the street in about three days. However, we were out for a week. There is a problem with this grid and should be replaced but I am sure they don't want to spend the money to do it. I will file a complaint with the P.U.C. of Texas. What about all the food we are probably going to have to throw away? I saw all their trucks sitting this morning on the way to work and no one was around. This is the same song, just a different verse with CenterPoint, the IBEW, and their arrogance. Are there really humans working there or robots?

"CenterPoint Energy has been committed to providing energy to our communities with integrity, accountability, and respect for more than 135 years." I find this quote in their About section to be a complete lie. I have been dealing with Customer Service for two months now, and every time I call, I get rude agents, zero respect, or zero accountability for their employee's mistakes twice.

Automated customer service sucks, horrible customer service in regards to automated help line. I would never recommend this company, waited all day for a technician.

Why is it somehow okay for CenterPoint to break their contractual agreement by not sending out monthly bills of any kind and then not informing their customers when service is cut off? On top of everything else, they want to nickel and dime you for everything. Also, it's nearly impossible to get in touch with an actual person and when you are lucky enough to get a live human being, they don't seem to care about anything. So CenterPoint, how about we charge you for stupid things? You want to get in my backyard, well, that will be $200. You want me to actually put something in the mail each month, well, that's an extra $50.

We came over Sunday late afternoon to discover that CenterPoint had shut off our gas the day before because of a damaged meter? No notification was given prior to this! There was a tag on the front door only. My husband called and they said they would be back out to turn back on that night, they did not. When my husband called them later in the evening, he was told they went out to an emergency. They did not bother to even call us to say they were not coming out last night. So they scheduled a time today, between noon to 5. No gas turned on instead, I received a call stating they were out for another emergency. How long is this going to go on? When I asked CenterPoint if I could just turn back on myself, they said I could not. That I would be charged with "tampering". This is a no-win situation with a company that is obviously understaffed and uncaring! I will bring this to the attention of the Texas Railroad Commission, who regulates CenterPoint.

In late November 2011, I smelled gas in my front yard in Bellaire, TX. CenterPoint Energy came out to inspect. They stated that there was a small leak and that they'd come back to repair it. The next week, I came home to find a 6' x 4' section of my driveway gone and a 12' x 4' section of my front yard torn up. Additionally, I went to run the sprinkler system that night and the sprinkler system was broken somewhere in that section of my yard. I called to complain and spoke to Greta ** in their complaints division. Foreshadowing: Over the course of the next 6 months, Greta would return about 1 out of every 10 of my phone calls.

I am 86 years old. I have lived in this house for three years and have been late on my gas before. But all of a sudden this year (4/18/12), a man showed up at my door to take my meter for "lack of usage"? He said that he was there to take the meter, because no one has lived at this address for over a year and there's no usage in the last 6 months. I only have my hotwater heater that is gas but use it to bath everyday. I did not understand what he was saying. He said no one has lived here for over a year.

Yesterday, I discovered that our household gas had been turned off, without our knowledge or consent. It is important to note that this discovery occurred while I was trying to take a hot shower. Needless to say, that didn't happen since there was no gas to heat the water! At first, I thought there was a problem with our water heater, so I climbed into the attic and checked on it - a hot, dirty, and uncomfortable process. It was not until I called CenterPoint Energy that someone informed me that the meter had been changed, requiring that the gas be turned off. No apparent effort was made to contact me about this before it actually happened, or after the fact. Furthermore, when I did call, trying to talk to someone, I was put on hold for an extended period of time.

We are visiting my son in Seabrook, TX. He has gas heating, hot water, dryer and stove. 4+ weeks ago, he received a cutoff notice for non-payment. He had never received the original bill because they are sending it to the wrong address. He has tried for years to get the address corrected. The address CenterPoint is using is for undeveloped land down the street from his house. They cannot manage to deliver a bill to him, but he does receive a disconnection notice. He immediately paid the bill when he received the disconnection notice, but they removed the meter anyway. They also told him that he had a gas leak. He called a plumber, had the leak fixed and updated some items in the house. He then waited a week to get someone out to mark the underground lines.

On 4/9/10, I woke up to give baths. No hot water. After investigating the problem, the meter is gone. I called CenterPoint. Oops, my bad. We made a mistake. This was at 9:30AM. She said that she could have someone out before dark. I explained that this was a state registered foster home and that we had to have hot water and that I needed a better ball park on the time. I asked to speak to a manager. He said the same thing and said that he was doing me a favor by not charging me a same day reconnect fee. Excuse me, but it was a mistake. You guys made a mistake. He was very rude and basically said "you will get it when you get it".

I was going through all my bills on Sunday evening 03/25/2012. I get paid on 03/30/2012 so I set up all the bills to be paid on that date. Every other company accepted that pre-payment except CenterPoint and their bill was the lowest dollar amount. I input the payment for the entire bill of $126.22. The past due was $67.00+. Yesterday 03/27/2012, the gas was turned off for nonpayment and now I have to pay the $67.00, a trip fee of $21.00, a deposit of $10.00 and a reconnection fee of $42.00 to get the gas turned back on. That is $142.00+. This does not include the current bill of $58.00+.

While working in my garage, I kept hearing the breaker popping so I told my husband. He noticed it was the AC switch that was shutting off. As he tried to understand what was going on, he thought it might be the thermostat. So we purchased another one and installed it. Then I had an AC repairman come out and check the installation of the thermostat and the unit. He said it was the compressor and something else. Our units were serviced on 3/11 and doing fine until the smart meter was installed. What is going to be done about all the repair bills we are accumulating with the installation of this meter?

What a bunch of dickheads. Nowhere did I receive a shut off notice nor did I get anything that stated they had over $150 additional fees to turn the gas back on. What a bunch of **. These people are the lowest of scum.

CenterPoint Energy left me a disconnection notice yesterday late afternoon and I tried to call them after returning from work but their offices were closed. I had to work at 6 a.m. (offices not open that early) so I asked a friend to make a payment to avoid disconnection. She tried to do so online but CenterPoint's website kept saying the account number was incorrect. Finally she called them and was very rudely told over the phone there was nothing that could be done to assist her because she was not an "Authorized User" on the account. She very patiently explained that her friend was tied up at work and would not be able to make a payment and was going to be disconnected and was told "I'm sorry".

I can't call 211. I can't afford all the hidden charges they will put on me. I spent all money on electric space heaters to get through this winter. My electric bill will prevent me from even thinking about reconnection until this summer and I have saved up that $200.

CenterPoint has gone to new lows to mislead people into agreeing to stop receiving paper bills. They promise a $25 gift certificate. However this is no gift. It requires mandatory fee and a higher minimum purchase. Just when you think business ethics couldn't get any worse.

Center Point cut off my gas. I have auto bank payments that work for ATT, AEP Swepco, Comcast, CenterPoint, Geico, etc. for many years. I have money in the bank. They have the same banking info everyone uses. Why pick on me in the winter? I'm 63, unemployed and drawing only SS. They even have my email address to contact me with my monthly bill to save them paper and mailing cost like all the other utilities. They must really hate old folks. Thanks for even reading this.

I have been experiencing every night a low voltage in my house. I have to starve a 6-month baby, 6, 7 and 8 year-old children because my electric stove is not working, my microwave is not working, my refrigerator is not cooling anymore, everything is bad.

I handle the finances for my sister-in-law, who is a senior citizen, mentally-challenged and on a fixed income. Her gas bill jumped from $48.11 one month to $276.01 the next to $438.06 the next. After I called, CenterPoint agreed to send someone (in the next two weeks!) to reread the meter.

CenterPoint thugs break locks to install smart meters. I was driving by on my way to work and noticed that contractors for CenterPoint were in the alley, and my locked gate was open. I pulled in and asked them about it, and Rios told me he used a screw driver to break in and that they had the right to break in. I had to get to work, so I contacted a friend and called CenterPoint to complain. My friend secured the gate after the thugs left it open.

My Reliant account number is **. My energy charge is $80.66. My Centerpoint Energy Delivery charge is $43.30 due by 01/30/12. The delivery charge is more than 1/2 of my bill. Why? Delivery of what? I have not had any down lines. These are condos. I am on disability. One check every month. Last month (12/2011) my energy charge was $73.19 and Centerpoint Energy Delivery charge was $42.12. Again, more than 1/2 of the bill and for what? November 2011: energy charge was $49.92, and Centerpoint Energy Delivery charge was $35.03. Total rape. Do I need to forward this to PUCT or can it be handled within? Credits are requested and charges lowered.

I see many complaints about smart meter readings being high. I hope that my experience could help others check if their new meter is accurate. I saw the same increase when our new regular meter was replaced with a new smart meter. It seems to happen occasionally and can be resolved with a technician visit to update the setting in the meter computer. What I did was measure the new meter accuracy.

I just move from out of state to a rented house in Katy, Texas with a 5-year old kid and wife. We ordered the connection online and received an email saying the technician will connect the service on 12/21/11. Last midnight, we found out that the service was never connected. There was no heat, hot water nor stove working. I called them today and they said they are on holiday vacations until Tuesday. Very rude, bad service. There must be something we can do about. This is America. They can not go away with all of this.

I am very frustrated and reaching out to you in hopes of getting the word out regarding this matter. Below is my email to the BBB. I am currently without natural gas, in the winter, with kids. No heat or hot water. I had my service disconnected for the first time in the 19 years I have been with Centerpoint for a late $41.00 payment. It was my oversight, my fault. But now they are trying to charge over $200 to reconnect. I talked to manager "Lucio" last night who agreed to waive the deposit and suggested if I pay the remaining $101.83 last night before 9:00 pm; my service would be restored the following day.

I can't believe that CenterPoint gets away with the things to their loyal customers for 38 years. I wonder how much money that totals to for all those years. CenterPoint had turned off the gas to our section of the neighborhood. When I called to get them to turn it back on, the customer rep said my gas was off due to not paying. I paid! Then, she said that I got a last notice on the bill. I told her I thought that applied when I didn't pay the bill. I got sick the latter part of July and 1st of August with major depression. I did not work for 10 working days. I had seen a psychiatrist who put me on Wellburtrin. I told the customer rep and it didn't seem to matter. Is that possible, not to matter due to an illness? I couldn't even go to work, much less think of paying a bill. I didn't even know where I was half of the time.

I am taking the time out of my busy schedule to sit and write to you, the local media and Governor Mike Beebe regarding the treatment of this company. We are appalled by the inhumane way we have been treated by this company in this economy.

I have E-pay. First, I attempted to put this in my name. It was under my father's, same as mine but I am Jr. I received nothing but confirmation numbers and thank you. Then, just after I found my son who had passed away in his room, Center Point told me I had not paid since Oct. of 2010. Then, they cut my gas off. I was told I could pay with delayed payments. I received the wrong account and name twice. I faxed it in and never received another. I do not get bills in the mail and again, the only thing I received were confirmation numbers in my email. I had given my card number twice .

I did not receive a bill from CenterPoint for approximately 2/3 months. I did not realize it because my husband handles the utilities. He would go on the CenterPoint website and it stated that the balance was 0. In that time frame, we only had one visit from a Centerpoint representative and he informed us that he needed to check the meter. We opened the gate then he checked it and went on his way. Fast forward to now, I get a knock on the door from a CenterPoint guy, who once again says that he needs to check the meter. Once I allow him in the gate, he tells me that he was supposed to take my meter for non-payment, but asked me to call Centerpoint and see if I can work things out with them because I seemed to be out of clue of what's going on.

I recently became a customer of Spark Energy on 4/11. I have always paid my bill on time. The highest bill I've had was $167 for the month of July. But when CenterPoint installed the Smart Meter, my next month's bill (Aug) was for $585.75! I called Spark Energy to ask if they could work with me. At first, I was told they could give me a 5-day extension. For a single mother, that does not help at all! I did inform them that I was not trying to get out of paying my bill, but I would need some time to pay the amount in full. So far, I have been able to pay $350. And I will pay another $50, but they refuse to assist me with the remaining balance! I think that they would be able to work something out, considering I pay my bill on time and that this outrageous amount was just added to my bill without giving me any type of notice. Now I am told that if I do not pay the remaining balance in full, my electricity will be disconnected! I have an 8-year-old daughter. I am unable to have her living in a house with no electricity! And this is all because of the mistake of CenterPoint Energy! They said the old meter was read wrong, and that's why that wattage was added to my current bill. I need someone to look into it. And please let me know if there is something I can do. Thank you.

Last August 10, 2011, they have changed the meter (with out any announcement about it) and since then I have been getting problem regarding my bill. My bill for July of $98 was very high. My August bill went too high, they sent me a bill for $160. I asked them about my bill and every time, they keep telling me we will fix it. Then they did made a correction but was still asking me for $104. I asked CenterPoint Energy to make a professional accounting and correct my balance in adequately manner. Approximately, my total for July and August should be $40 not $104.

The lack of customer service with this company is astonishing, not to mention the shady things going on with our electric bill. We moved into our house last September and with all of the time with the lights on and the electricity being used from interior remodeling, we have never had a bill over $600. We usually average around $500 or less. Then suddenly, we get a bill for almost $1,000.