CenterPoint Energy Reviews

We own an unoccupied house in Louisiana. The bill each month should be the minimum maintenance fee, but this is not the case. When we realized that the bill was going up and fluctuating monthly we shut off the gas but left the gas connected. This should have solved the problem and the monthly fee should have been the same each month. This has not happened. We are not consuming ANY gas so why is the bill for a different amount each month?

I've been with CenterPoint for almost 3 years and soon as I can switch I'm switching. These people stay having power outages monthly and if it rains or even a little wind comes through for the day the power goes out and they tell you that 2000 plus customers is out. All well for an excuse to take all day to fix your lights.

First, I would like to start by saying I never had any issues with CenterPoint for over two years since being in my house. It's only me residing at the residence and I work full-time and hardly ever utilize my stove. The average bill usually runs about 20.00 a month, however since December of 2018 I've been paying 50.00. I have called and questioned the influx of usage with the result being a 1.00 decrease on bill. I find this ironic that my bill increased once I declined to get CenterPoint insurance. CenterPoint, you must do better as a company and stop scamming on loyal customers. If I could I would disconnect my service and pick up another provider, but we as a community in the Katy area don't have other options. One dissatisfied customer!

This is the WORST experience I've had with a company in a long time. My service was to be connected, with a notice of an automated notification from a technician. This NEVER occurred. And thus to have service connected I'm paying now a total of ~$150 in fees! Again... the WORST customer service and concern for the customer EVER.

I was in the process of moving and had my service transferred a week ahead of time. Should have been transferred on March 01, 2019 (Friday), according to what I was told. Saturday, no hot water... NO HEAT. Sunday CenterPoint Energy was closed. STILL FREEZING OUTSIDE, 40 AND BELOW!!!! First thing Monday spoke to rep, set up for someone to come out. Received a call that tech was dispatched, left work (9:55am), made it home in less than 30mins, no tech. Received an email saying tech arrived, AND still no tech. Called CenterPoint back to hold for more than 20 minutes, still need to get back to work (made it just before noon).

Terrible company. I'm over 7 months pregnant and sitting here in the cold, unable to use my stove to cook. My husband and I had autopay set up for months since we've been at this address, somehow (very suddenly). They claim we were never on autopay for the 6 months we've been here and turned our gas off without any prior notice for a "past due" bill. A 32 dollar bill (would have been no big deal to pay) has turned into about 100 dollars just to get this service turned on TOMORROW. If I want to keep warm and cook a meal today, they want an extra 47 bucks in addition to all of that, despite the fact that this was due to THEIR system error. Customer service was a joke and completely useless. I wish I could warn everyone about this company, especially those of us whose husbands are away serving their country.

Failed to contact me regarding a payment not going through on their website, despite receiving payment confirmation. Then charged me $21 to disconnect my service and wanted to charge me $46 to reinitiate service. Horrible customer service did not care to resolve issue. Really disgusting that companies can get large enough to treat their customers this way and get afford to get away with it.

I have had to utilize this company for many years and in the last few years had many issues that could have been avoided if the customer service was a little bit better and efficient. Both times I never received a bill and could not log on the site to check that balance or pay. One occasion they had sent the bill to my old address (imagine that), or that is the excuse they gave for not sending it at all, and the killer is I don't have paper billing, it has always been set up for ebilling. Then they have all these charges now which is evidence that they are going to take your money like it or not, and customer service is take it or leave it when clearly they are in error and should be as courteous and kind bearing with us just like we bear with them. Love you guys, but STEP UP YOUR CUSTOMER SATISFACTION!!!

Can't a company making billions of $$ have a website that works? Always sends you to site that says error. Call customer service numerous times, as soon you ask a question they say their computers are down! Funny. They worked fine when I signed up and when you want to make a payment. This is the customers service you get when this is the only gas company that can be used.

I had CenterPoint Energy for the past two years and noticed our prices per MCF had jumped significantly. I called on January 8th to sign up for their new pricing, which was the cheapest for Natural Gas in my area. There weren't any agents available, so was told they would call me back. I called them back again on January 18, 2019 (10 days later) because I had not received a call back from them. I got all four addresses signed up for the new plan and just had to confirm that with an agent. There were no agents available at that time, so the customer service rep was going to have an agent call me back that day. I didn't receive a phone call back from them, ever.

CenterPoint Energy uses independent contractors to go onsite to turn the gas meter on or off, depending on whether you are moving in or out of your residence. The contractors stood me up for days and I waited many hours onsite on 4 occasions, yet when I called to find out why they didn't show up, the notes filed by the contractors reported that I had not kept the appointment, or had "refused service". I spoke with the supervisors on several occasions and was told they cannot validate or correct those notes, so it appeared as if I was irresponsible.

It is a company that tries to put on fees and charges you for services that you are paying for. They are thieves - their employees are mean and have attitude towards the customers. Their phone calls just end while you are in the process of fixing the issue. I had to go through 6 people and 7 phone calls to get the issue fixed. Very bad company - I wish there was a different gas company. I would never ever want to use this company or even recommend it to any person. Even to my enemy I would not recommend it. But we are stuck with this bad company in Houston TX - if anyone knows how can we Change them and gave another gas company let me know.

Don't let these people in! They come to the door and make it seem like they work for your current energy provider and you have no choice. They are pushy and slick. I had to move and they are pursuing me for fake "cancellation" fees, threatening and adding late fees to a non existent balance owed. These people are con artists. I wish I could give them zero stars, but at least one star is required.

I sent this to CenterPoint today: Today I cancelled all of my HSP Services. I pay $64 monthly for the coverage. I have a refrigerator with a freezer that doesn't work and I have to buy a new one but you won't cover it. I have been paying for HSP for over 20 years on my home. 10 years on my duplex. I'm amazed that you are treating me in this fashion. Xcel has the same coverage, but cheaper and a more lenient policy. They apparently value long term customers more than CenterPoint.

How you schedule someone then call but only let the phone ring 2 times. Person calls back bout it wind up being the automatic line so you don't get to talk to no one for like 20 mins. While you on phone with automatic line you call back again hanging up before customer answer phone then gonna say you get 2 calls then, "We cancel your appointment." Y'all not even worth 1⭐ and should take y'all ** back to Houston and leave Mississippi.

I bought this water heater, Model # XG50T09HE40U0 that comes with a 0.64 UEF rating. If you follow this link ** and scroll down to this Model #, you will see that it has a 0.64 UEF rating. However, this is the response I get from their Rebate Center, "According to AHRI (Air-Conditioning, Heating and Refrigeration Institute) and/or ENERGY STAR website your water heater does not meet the minimum efficiency standard of .64." I realize they don't want to pay but they could have at least tried to make-up a better lie. This one was easy to prove false. Monopolies must be nice.

I have to say that CenterPoint has been hands down the absolute worst company to have to deal with! I could literally sit here all day and speak of COUNTLESS instances where they have been horrible to me as a customer, charged me ridiculous fees, given me TWELVE hour window times, TWELVE HOURS, and then they didn't even show!!! I LOATHE THIS COMPANY. They are the epitome of shady business practices and terrible service! HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!

Absolute worst service and customer service. They are a very deceitful company that need to lock you into a contract to maintain customers. I paid the $100 early termination fee just to be sure to get out of the contract and not give them another penny of my money!

I live in Minnesota. Recently I received second bill that was past due, I checked my bank, it showed the bank had sent the e-check both month (July-Aug). I called the bank, said my CenterPoint account was missing one #, compare to my bill statement. So I called CenterPoint again, Jonie was on the line. After she listen to my story she was able to figure out the money has gone to different account, that was not mine. Thank you very much for helping me. You make my day.

We need to bring a class action lawsuit against CENTERPOINT. My home was flooded last year and basically totaled completely. FEMA didn't help... homeowner's Ins didn't help... I had just purchased the home a few months before the flood and I didn't realize the area could flood so badly. They had told me it flooded the year before but that was a "freak occurrence" and probably wouldn't happen again for 100 years... Well it happened and my home took in over 9 feet of water this time. The ceilings caved in and everything was lost. I am a single mom with 3 kids living with me and we have been trying to put the house back ourselves by our own HANDS and our own means which isn't much. So, I started a new job and switched my bank accounts so I would have the same bank as my employer and get my pay 2 days in advance.. and forgot to set up reminders with the new bank account.

This company knows it's the only choice we have in Houston for gas. I'm on a very fixed income and my gas has been cut off. When I called they gave me the fee that I needed to pay but when I got ready to make the payment they asked for another fee of $49 for it to be cut on the same day. The bill was only $33 and after the fee are added it'll be over $200 just to get them back on. This is ridiculous and something needs to be done about this extortion. Why are they able to get away with this? I WOULDN'T RECOMMEND THIS COMPANY TO ANYBODY.

I am like most others who are forced to use CenterPoint Energy for their gas service due to the monopoly they possess as a result of having no competition. I live in MS and the corrupt office of CenterPoint Energy is in Houston so speaking to someone face to face is not an option. I had an incident with CenterPoint Energy in March of 2016 when the company was updating the online payment system (the inadequate online payment system) while attempting to make a past due payment that I overlooked. I knew it had to be paid quickly to avoid their favorite service of shutting you off (so they can collect all of the extra fees). So while I attempted to make a 47$ payment, their inadequate online payment system was having a glitch, I thought, where each time I entered payment info and pressed the "submit button" I received an error message of "we're sorry this page cannot be found".

I had a new furnace installed as mine was 25 years old (1993). I had been told that there was a rebate program. In Texas that is not true... if you live in Minnesota you get rebates... not Texas... also several other states. If CenterPoint is so dedicated to saving energy, why do they not offer rebates in Texas. I spoke with one lady around June 14 and she said I had to go online. What a merry-go-round. There are rebates for the contractors installing the systems, which they are paid handsomely for. But nothing for the customers that are paying thousands of dollars for the system. Shame on you CenterPoint for not caring about your customers that pay you monthly. You are the only gas company in town so I guess I am stuck. And What do you have against Texas? I spoke with Samea today, June 21st and she verified there are no rebates for the state of Texas or any of their customers.

They lied and said they called for set up. We called back. Said we had proof of no call per phone and our phone co. They called us liars and refused to have our service turned on same day without a fee. I would be willing now to pay the fee if we missed the call but now just the point they called me a liar and would not take responsibility for their error makes me not want to give them any more money. I can't switch because they have monopolized the gas line. I see they have a horrible review history. Figures when you know you suckers I mean customers can't choose another company. Keep up the great customer service guys!!!

It is always a frustrating experience dealing with CenterPoint. They are a monopoly and they know you have no other option. If they had any competition they would be out of business. Their behavior is such that they feel THEY are the customer doing us a favor. They will not give you any specifics, only general information. Forget getting an actual date scheduled. "Weather permitting, we should be out there in approximately 7 business days. We have a note in your file saying IF POSSIBLE call before coming." So they are so inept they cannot even promise to at least call so I can go unlock the gate since no one is on site.

Dissatisfied is not a strong enough word to describe my disgust for Center Point Energy Natural Gas Service. They are quick to cut you off but VERY Slow to reconnect. I have used this company for a number of years and always paid my bills online. They cut off my gas yesterday due to an oversight on my part. I did not realize I had a bill overdue. They contacted me by snail mail regarding the cutoff apparently; but I primarily don't look at Snail Mail anymore because of EMAIL. They DID NOT contact me by email or phone or the problem would have been corrected immediately. They did not attempt to call me or Email me... (They have the contact information.) ONLY, after the cutoff happened, they decided to contact me by Email, they then began with the Extortion.

Every time I call this company, they are rude. Twice "over several years" I have had crazy high bills, not consistent with normal cycle usage, and no reason to justify anywhere near the usage rate, nothing changed, other than my bill. They don't care, no explanation. They say "We will send someone to reread the meter." I never hear back and when I call they say the meter is correct. Once I called to try to get the billing cycle changed to accommodate when I pay bills, no - they don't accommodate customers. If you work for this company you can do better, be a better person. If you are a good person, you would not work for a company that has such bad reviews.

I had my gas cut off for being late. So when I paid it a few days later first thing that morning they said they would be out anywhere between 8 am and 5 pm. That's all they could tell us. My wife then calls again at 230 pm after spending all day at home and missing work because they won't turn it on without anyone home. They tell her, "Oh it's not assigned to anyone yet..." They have you where they want you not like you can shop around for natural gas. But we are looking into making everything all electric now we fed up. And not only that the main BIG gas line runs through our yard. Wonder if we could fight for them to relocate it out of our yard. Hmmm interesting.

CenterPoint cut the gas and didn't give me a notice until after an hour of my call to place the complaint! At 1:47 p.m. I received an email letting me know that the gas had been disconnected. Well after the fact that I found out on my own and called their office to find out why.

5 days after the bill was due, a FINAL NOTICE was sent. I am a former employee of CNP and have never seen this before. Can't help but think my employment status has something to do with this because I can't come up with any other rational explanation! Shame on you CNP.

My daughter did a individual COA & all the mail went to her new address including all of my mail. I called CenterPoint to see why I haven't received a bill & customer service was RUDE!! The lady said, "You have to pay 301.66 before it would be reconnected." I was like, "Okay"... after I paid it the next day they said I owe 418.91 to get it reconnected and that 301.66 was already applied to my account... WT??!! I don't understand how in the bleep did it go from 301.66 to 418.91?

Worst company ever! Sad thing is they know that they have a monopoly the Houston Area and their staff too as well. Worst customer service, it's like talking to a brick wall. Had our gas cut off on Monday, haven't received a bill in the mail, or disconnect notice. Tried to call to pay and get hung up on 3 times, finally make the payment, well tough ** they are closed so can't schedule an appointment until the next day. Finally do schedule. They don't have any appointments until Thursday. Usual ** "we will show up 8-12." It's now 1pm, call back and they say that the tech is still scheduled to show up, but that those hours are not "guaranteed." So now I've had to take off all morning, and it looks like afternoon as well. Come on Texas regulators. Deregulate it like you did the energy companies and let's give CenterPoint the kick in the ass it needs.

I have had one of the worse experiences you could ever even imagine with this company. We paid our bill on the 15 day of February and was promised an appointment for the 27. After calling CenterPoint they mistakenly put my money on the wrong account. One of their representatives got on the phone and told me that they cancelled my service connection because I did not pay my bill. I explained to him that I paid and he tried to tell me very rudely that I didn't. Once he seen where they put my money on another account they turned around, came out the next day, didn't call me or anything and left a note on my door.

I have been working with CenterPoint for now 3 months attempting to get elect power to my property. Yes 3 months to finally get an agreement to sign and pay them $6500 to pull power. Now I ask when will this project be completed to be told within the next 6 weeks. They know and do not care that they are your ONLY solution.

My mother moved in to a rent house and was there for two day without gas and then CenterPoint turn on the gas and get this they never check for gas leak and for 8 days she was in that house with a gas leak. When I walked in the door it almost put me down on the ground. I told my mother we have to call CenterPoint. There's a bad leak. So the man come out and yes it was behind the stove. The man told me that they are to check for leaks before they leave and turn the gas on. Well this could had been worse. The lady at CenterPoint told me today it's not their issues and that nothing could be done about it. That have nothing to do with on the inside just the outside. I'm like, "What? That's not what I was told". My mother is 70 years old and had heart issues and diabetes too and high blood pressure. This is not right. My mother could had passed away in her sleep.

I had to close my bank account so my automatic payments stopped going to CenterPoint. Not their fault but the issue I have is that when they didn't receive my autopayment in September, they stopped sending me bills for October or November and they didn't send me any notification that my payments weren't being made. They came out, shut off my gas, charged me an outrageous fee and won't come turn it back on over the weekend. It's unreal that any monopoly can exist and even worse that it's a scumbag company like CenterPoint.

CenterPoint Energy is awful! They have a monopoly in my area, so I guess they don't have to care about their customers. First, when they go to connect to your service, you have to be on THEIR TIME. Meaning, they'll call you at any time of the day (they'll call you at 9am even when you've told them that you don't get off work until 1). I scheduled to have the day off, so I could get my gas. I went outside to take out the trash, and when I came back I noticed I missed a phone call. I called them back immediately (3 minutes after the call) and they said if I wanted the service that day I'd have to pay a $40 fee. Luckily, my dad helped me out to get my service the next week (they kept calling me at 9am when I told them I couldn't be home until after one... So I had to get someone else to help me because I couldn't take another day off).

Just spent last two days trying to move, but because of someone ELSE owing a balance on the address I want to move to, CenterPoint is making us wait 5 days until they complete an investigation. The lady that just moved out was there 10 years!! If she is the one that owes they had 10 years to take it up with her and if she's not, then OVER 10 years to figure it out! What does a balance from someone else have to do with a new tenant?? I was also told I could bypass this 5 day hold, 2 days later), if I fax a copy of my lease. I was given 3 different fax numbers all for which didn't work, and 3 days later was told no one has my "case" yet so no one knows where on earth my information went to so back I go to wait for the 5 days to be up. I can't WAIT for another gas company to come along!! When businesses have no competition, they treat their customer's poorly and CenterPoint is no exception!!

I had gas disconnected after a minuscule outside leak was detected whilst installing a different meter (may have been CAUSED by the install). We had to fix the issue, but after reporting the fix and requesting that gas be turned on we were promised for 2 days given different times that it would be turned on. 2 days later, still no gas! Quite heavy-handed by a company, fully aware of its "power" and monopoly. I contacted my state representative, as I have no recourse...

You can be a victim like me. Flooding victims, watch out for a second injury! By accident, I have found out CenterPoint ruined my credit for a $100 charge-off reported to Equifax in March this year. CenterPoint has never contacted me to collect it before; so I never even had a chance to pay or dispute it. Legally, they can do it!

When power was lost during Hurricane Harvey infinite energy was back by Monday night. We lost power sometime Sunday. I went to club quarters Monday morning since they had power. I wake up Tuesday, no power. Why? Because they use Centerpoint energy. For some reason, which is VERY unfortunate, our cooling tower/a/c is on Centerpoint energy. Centerpoint energy told Rice Lofts we would have a/c within 24 hours Thursday at 2:30 pm. It's Friday at 3:12 pm... does Centerpoint Energy have our cooling tower running? Nope. Will we get a/c at all today? Nope. Horrible.

I am moving to a new location, but not completely moved yet because the property is still being painted and cleaned. I had an appointment for 3 different days and missed all of them because after they call to say they're in route, the wait time was 3 hrs or more. Why call if it's going to take 3 hours. Call when you know you're on your way. It's not fair for someone to wait that long. Then I called them back to check the status they tell you you're next they'll be there, then you wait another hour. Ridiculous!!!

Thursday April 13th CenterPoint Energy has to do something some kind of job and didn't notify me in advance so when I go to work and come back home that night after 11 pm my gas is off with this card just saying, "You weren't here so they did what wanted." I tried to call them and messenger stated they were closed. I'm pregnant. Due to give birth any day. Shouldn't have to be worried like this or scheduling myself around them without them notifying me first. I went 3 and half days without gas source and had to wait until Monday April 17th to get anybody and the representative had the nerve to make up an excuse that didn't flu. I told them that when they're doing work they should call their customers in advance because this inconvenienced me. They could've called me at work. I would've come home to be able to cook, wash, and bath with hot water being pregnant. I'm seriously let down by them.

I believe I have been the victim of a fraud by a public utility sub-division. I had a contract, an insurance policy, if you will, with CenterPoint (CP) Energy, Home Service Plus. This contract called for the repair of my large appliances should the need arrive. On two occasions I was denied service. Once because "parts were not available" which doomed my gas range to replacement with a new one. I went to the internet and found repair parts in 5 minutes, ordered them and CP did install them and pay for the parts. The point being, had I accepted the fact that CP could not find parts with their local supplier, I would have had to spend $800-$1000 for a new range. Had I listened to the repairman, CP would have saved labor & parts expense and been insuring a new machine with very little likelihood of service for at least 10 years. Sweet deal for CenterPoint!

Account fell behind due to surgery and emergency hospital stay. Received notice of past due and complying with "cold weather rule" I paid what I could. Gas service disconnected with no warning. At time of disconnection account was paid in full, nothing past due. Refused to accommodate for my medical restrictions. Six days with no hot water, making my injuries worse. Representatives are rude, unfriendly, and lack the minuscule amount of empathy it takes to deal with the public. Also reached out to CEO, VP, and various other "leaders" and received no response or action or apology.

I have called multiple times about not receiving bills but nothing ever gets done. I paid 66.17 for my services and the next day they disconnected them. I told the worker I already paid but she jumped my LOCKED fence anyway to turn it off. I called and asked how is this possible but they could care less. I would have to pay 40 for reconnect and 20 for the statement charge for... get this SENDING OUT MONTHLY BILLS. I told him look at my account. They rarely send my bills, I was told call the post office?!! Then if you want same day service then the charge is 47.00. This is by far one of the companies I loathe the most besides UPS. Their customer service is non-sympathetic because they know you HAVE to have them.

What's the point of having a customer support department when all the employees are trained to default blame to the customers. First, CHANGE YOUR ONLINE PAYMENT FUNNEL. You are able to tell people their payments were received, but if it doesn't go through you MAIL A LETTER? Ever heard of paperless? If a payment doesn't go through, or checking information is incorrect, then your multi-million business can afford to send an email saying, "Hey, your payment was declined for this reason." That way your customers can immediately fix the problem. By sending out mail, it takes a few days to receive, and if for any reason the mail isn't received, you send a tech to turn off their gas, and charge your customers $75 to turn it back on. I can see how that in itself is a business. Swindling your customers out of reconnection fees for your poor notification process. These days, sending out a letter is NOT ENOUGH.

Never fought so hard for $30 only to lose to ridiculous rep. I called to pay my mom's final bill after she died on Feb. 1st and to get the $30 returned payment charge removed. The charge was incurred when the company attempted to autodraft her final payment from her frozen bank account (as happens when someone dies) on Feb. 14th. My brother had called to activate service at the same address (he is assuming ownership of the home) on Feb. 3rd. She claims that when that happens, they have no obligation to contact the previous owner.

CenterPoint has the worst customer service practices and holding monopoly on the gas services in the area. Why? Someone please listen the complaints and anger and deep dissatisfaction of the customers!!! I own several investment properties and set up the account with CenterPoint with a billing address different from service address. Never received the bill and service got disconnected without notifying me. To reconnect CenterPoint asking for outrageous, high fee. Surprise, they found my mailing address to mail the final bill!!! We need alternative to CenterPoint!!! We need a fair gas rates that would reflect a current historically low gas prices!!! Get rid of this greedy CenterPoint!!!

For me, it can't get any worse than this and the idea that gas services can be monopolized at any part of a state is just absurd. I have never been treated this way in my life. They just shove it down your throat because you don't have other OPTIONS. I came home yesterday 2/7/17 around 3 pm and there was a note that my gas has been disconnected. I called CenterPoint immediately and explained to them that I had made the payment thru Bill Pay with my Chase account about 5 days ago. The lady wasn't hearing me out; she was extremely rude and at some point it felt like I was talking to a robot because she couldn't have been human. I have a new born in the house so I wanted them to reconnect same day. I had to pay my Bill which apparently had not been remitted to them by my bank, pay a disconnection fee and them pay for same day reconnection.

I paid my bill via phone last month. The first time, the company's automated payment system cut off prior to finishing my transaction. I attempted to pay $30 which was about 3 over because the amount payable increased after I selected "pay all". Selecting "pay all" left a small balance. After I was cut off the first time, I went back in to attempt to pay balance again because I wasn't sure the first payment attempt was successful, after their phone system cut me off. I paid approx $28.

Service appointment on 02/03/2017 was cancelled without notification. When I called them only I came to know that because of the upgrade to my account after making the appointment resulted automatic cancellation. This is not my fault. The person whom made the appointment should have noticed this cancellation. This is total negligence on the part of your representative. We were waiting for weeks for this repair as some parts were ordered. Dirty clothes piled up and wanted to wash them during the weekend. I came home taking half days leave to be at home for the technician as this repair is so important to us. NOW we have to wait for another two days. Shame on you HSP TODAY. PLEASE DO NOT MIX UP YOUR PROMOTIONS WITH SERVICE APPOINTMENTS.

On January 25 in Houston I was working from home and was in an important conference call with my boss (no less) when a Center Point worker knocked on my door (for an installation they were doing NEXT DOOR, not me). I chose to stay in the conference call with clients and not answer the door. The worker could hear me since my desk is close to the front door (and the window was ajar), so he chose to knock more loudly. I chose to ignore it again, since I had no appointment, I was home alone and at work, and I could not have verified this was a Center Point energy worker, anyway. At that point, he became enraged that I did not answer the door. I suppose he assigned "motive" and probably had no sensitivity training from Center Point - he assumed I didn't care or was lazy or something.

I missed my bill date because I misread the date and my gas was shut off. The bill was 34 and change that has since turned into 155 just in fees and charges. When you call their call center you get people who don't have a clue on what they are doing and will lie to you just to get you off the phone. It is sad that this is what we have to deal with. Rude employees who don't give a damn about us. I was told my gas would be cut back on yesterday. Waited all day. Nothing. This is day 8. My bill has been paid, tech came yesterday and I didn't even know he was here. He lied and said he knocked on all windows and doors and called. Lie after lie. I had no missed calls from them. Here it is. Scheduled day and still no sign or word from them. Sorry excuses.

My husband and I purchased land and I needed CenterPoint to come and run the wires from my weather head to the transformer. It has taken over 3 weeks and STILL nothing. Although I have called, text, and pleaded with them to call me when they are headed to the property so that I can meet them there and bury any objections or concerns they may have and get my order completed, they continue to turn down the order and cite absurd reasons as to why they can't get this simple task completed! My gosh, what will it take? AT this point, I am emailing ALL the news channels to inform them of the situation and see who will pick up my story. It is Christmas time and I am fully aware that they are looking for stories that tug at the heart strings and boy do I have one for them.

Centerpoint Energy has no business doing ANY business at all. I paid my bill almost two week ago. The first time they were supposed to call, my phone crashed so that was on me. I called to reschedule, I was home all day and they never came but sent an email saying they did. Rescheduled again, they DID NOT call at all. They sent another email. I don't always have time to check my email. I seen a Centerpoint worker down the street from my house, asked if he could do it and he said, "no I can't." Here it is almost two weeks later, called today and of course, got the ** Houston location. They expect you to pay a $45 reconnect fee for same day service. I refuse to give them anymore of my money for something that is on the company. Asked to talk to a supervisor and she was just as ** as her employees. She told me if I didn't stop talking over her, she wasn't gonna help me. Shortly after that, she hung up on me.

My husband had a massive stroke and has been mute and cannot walk since 9/25/2016. He always handles bills. I am a grandmother with custody of my disabled grandson and we have lost my husband and have very little to live on. In my grief and distress I desperately tried to pay the bills and accidentally out the wrong number in for my debit card. They charged me bounced check charges, and now won't accept a check made out to them even from my husband's company from which he received a grant to help us. Now the check is being returned and made out to CenterPoint. I cannot cash it. They are rude on the phone, too. Nothing to help, and make you feel as if you should be punished. The most horrible company I have dealt with. They do not care about disabled children, critical illness, widows, etc. They are sickening.

I am disabled with Stage 4 congestive heart failure. I had rented my house out to someone while I was living at my sister's while getting things taken care of for my disability. The people that had rented my house trashed it and moved away. I had no clue how to reach them. I moved back into my house and had my gas service reconnected. A week later I get a letter in the mail from CenterPoint Energy stating that I had to pay the other people's bill or my service would be disconnected.

Never got a notice of disconnection. Paid immediately. Paid ridiculous fees and then they want $47 to turn on today? This is a monopoly run by arrogant employees who take satisfaction in ruining your day and then stealing your money!

I was leaving my house and I find a yellow card on my gate stating that they shut my gas off. I go inside and sign in to my account and find out they disconnected me for a past due of 28 dollars. I was floored so I payed the 28 bucks owed and the 35 for current bill. I also had to pay a 20 dollar reconnection fee. I then wanted the gas back on same day and they said that would be another 47 dollars. What the hell kind of scam is going on here??

I am completely disgusted that I came home to an envelope containing a statement that Centerpoint Energy disconnected my gas. I received NO disconnection notice. My bill was less than $63. When I called to complain they told me it wasn't their fault that I had not received my notice via mail. They said I was sent an email which I also did not receive or went to Spam mail which I would not see. I asked them to re-send me that email which they said they could not. I told them I wanted the reconnection fee of $28 waived due to these circumstances.

This is our second PowerShell in two weeks. What happened? A minor thundershower occurred. If CenterPoint cannot sustain a thunderstorm, we all can expect then a major outage if any type of abnormal condition occurs. The infrastructure is entirely too soft, even with their so called "Smart Technology". If you ask me, your smarts is not working!

I am beyond frustrated and annoyed with this company. I wish I didn't have to deal with these people ever again! So I knew my bill was due on a certain day and I left my house with the gas still on and went to a nearby fiesta food mart to pay at the window thinking they would receive it that day but it turns out they don't receive the payment until 2 days later at that store. It would have been nice to know when I was paying. So of course when I went home my gas was off so I called and had to pay again with a debit card. I had to ask someone to borrow, and it was an extra $60 plus to get it turned back on. The automated service is horrible by the way! I have to repeat myself about 20 times and they still don't understand what I'm saying & the hold time is always so long.

My doorbell rang tonight. I was napping after a hot day at work and having recently taken a shower. I quickly threw clothes on, but they were gone when I got to the door. Only a call tag was left. Apparently my meter was upgraded without any prior communication. Common courtesy dictates they might want to check to see if the customer is home before replacing the meter, right? Nope, another company was hired to replace the meter which required turning off service, but they locked my gas valve and ran to the next job WITHOUT any real attempt to restore service. It didn't take more than a minute to get dressed!

DO NOT, DO NOT, DO NOT use CenterPoint Energy. I paid a deposit to have gas turned on. When I moved, the reps (3) I spoke with all said there was no deposit on file. Made 5 telephone calls, each time on hold for 12-19 minutes each time, only to be treated like TRASH from who answered incoming call. RUDE, ARROGANT, UNPROFESSIONAL ATTITUDE PLUS TOTALLY did not want to assist me. I will go anywhere else for service, but NOT CenterPoint. I paid a double bill for one month, just to get rid of this unethical company. Please beware.

Disconnected our gas on Tuesday morning because of a bill that was due the Friday of memorial weekend. $27 bill. Seems like they must be desperate. Now is the time to attack. Paid $100+ to get it turned back on the next day (today). They said that it would be between 7 am-7 pm. Really, they can't narrow it down any better than that. They should be very proud of themselves. A company that large that is that disorganized clearly has some major problems. I run/own a company and had to take the entire day off today. They never showed up between 7 am-7 pm. My wife finally called and complained. They sent out a third party person at 9:30 to restore our gas. I think it's a shame and total ** that they don't even send out their own people without even letting you know.

I have lived in an area serviced by CenterPoint for 10 years. In that time 7 big transformers have exploded, burned up, shorted out in my backyard and all they do is replace these items but never look for the cause! Each time the power is down for 3 to 5 days! We lose power about once a month, have power surges that have burned out two refrigerators, two televisions, numerous small appliances and caused at least $1500.00 in lost food from defrosting! They pay for nothing!!! My power just came back on today after being off for 37 hours and was off only 23 hours prior to that for a full day! I'M FED UP WITH CENTERPOINT ENERGY AND INTEND TO CAUSE PROBLEMS FOR THEM WITH THE "PUC" AND ANY OTHER GOVERNING BODY! Enough is enough! These people care about nobody but themselves! I live just north of houston, tx and intend to raise hell!!!

I was very pleased with the fast response to the gas leak coming from my extinguished gas light fixture near my front door which I had no way of knowing how to turn off since there was no visible valve on the fixture. My technician, Chris ** was very thorough checking every gas source in my house and outside for a faulty leak. He replaced my outdated meter and pressure tested everything to assure me of my safety. Thank you Chris for this Peace of Mind!

In February my husband died after being in the hospital and hospice since December. A friend tried to pay my bills for me during this stressful time, but she didn't realize that 10 years ago my husband and I had told our bank to not pay CenterPoint electronically because of a bill dispute. The bills were turned back by the bank. When I got home from hospice my house was cold and the gas had been turned off. I called immediately and explained the situation. They charged me around $250 to get it turned back on plus a $95 deposit, even though my husband and I have never missed a bill payment in 40 years. Now they refuse to accept my payment in any manner except credit card which costs 2.75 per transaction. I'm being treated like a deadbeat customer. Where's the heart? I asked if they had a compassion department and they just laughed. We need competition!!!

Company incorrectly identified source of leak on Monday evening. It was from an improper installation of the gas meter. I am out $625 in testing costs to get my meter back. They failed to schedule the installation after receiving the city inspector's green tag report on Friday afternoon. I have to wait over the weekend until Monday to have my meter brought back because they don't staff technicians on the weekend and dropped the ball Friday afternoon. Customer service agent's supervisor was talking over me and arguing with me from the first time I began to speak when I asked for a supervisor in hopes of getting a more timely installation.

I have been trying for over 6 months to resolve an issue with misapplied payments on my account that I've had for almost 2 years. They have turned off my gas twice and almost a third time after making on-time payments after transferring service when I moved almost a year ago. Multiple calls and conversations have failed to resolve the issue. I've faced my remittance information more than 5-6 times to prove payment on my part.

I am extremely disappointed at the service provided by CenterPoint Energy. I had requested turning on electricity for my house 10 days before the schedule date with 4ChangeEnergy, the provider of electricity. 2 days before the move, I received a notice that the scheduled service date is 3 days after my requested date. I immediately called 4ChangeEnergy and they finally put in priority order by 5 pm on Wednesday. However, I still don't have electricity at 6 pm on Friday (the scheduled date). I called CenterPoint Energy (the local utility who is in charge of turning on electricity) to ask for when they will turn on my electricity. The customer representative told me that my priority order was in system and their technician usually works until 10:00 pm and will turn on my electricity anytime from 6 pm to 10 pm. I called again at 9:30 pm and asked another representative to check with dispatch department.

My service was recently disconnected through CenterPoint for nonpayment. I understand this was my fault and that I would have to pay the price; however, my issue is with the extra $47 I paid to have them come out the same day and the fact that they cannot offer an AM or PM time, but rather you must wait all day for someone to show between 8:00 AM-8:00 PM. I called the automated system to pay the past balance and the reconnect fee. I even paid the additional $47 fee for same day service.

I purchased a rental property that had a water heater installed 4/26/12 with a 12 year warranty. I called as it now needs service. They won't honor the warranty but would be happy to charge me a lot of money to come out and repair. NO WAY! The heating and plumbing place I had go out to the property said they will have to track down parts. Another reason to NEVER buy from CenterPoint Energy as they must use second rate products with hard to find parts.

Boy you sure better get the rep's name, address & social security number if you go to have your gas turned off. They will charge you a bill when you haven't lived there for many months. They have placed on my credit a charge off of $374.00 when I didn't live there & tried to tell me that I never bothered to call them to turn service off... To hell if I didn't! We called all utility companies & funny thing is this is only one showing a charge off. I have a lease agreement to prove I had moved to another residence 3 to 4 months earlier. Heck, I finally offered to at least pay half of it to get it off my credit... "Uh uh, no way!" Anything they can do to screw us old people out of every dime we get in social security. Talk about rude ** people they are & even when you don't owe a bill they are still rude ** people!!! They need to be sued for the way they screw people.

I have been care-taking for two 90+ years olds for almost a year. There has been no one at their home in over 9 months. Their Centerpoint gas bill has gone from $11.00 per month... to $74.00... to $94.00 and there's NO gas on or being used... PERIOD! They have been rude, defensive, and blame anyone but themselves. I questioned the spike as soon as I got their bill, they re-read the meter, changed the meter, etc. but they won't budge and make an adjustment. There is NO way that gas can rise that much when there is NO ONE using gas in a empty house. Not even a pilot light is on. Jerks and elder thieves. :(

The company changed my account number without giving me any notice. I had a $90 credit on my account and believed I had no payment due because "My Account" on their website said so (see pic dated one day AFTER service was disconnected). They disconnected my service for non-payment and when I called in would intentionally talk over me then say that I would not allow them to speak. The supervisor I talked to put me on hold because I was upset. That's right, Zachary put me in a timeout.

Not very pleased with the first month's bill. I enrolled for it and was informed that my avg bill would be $57 from the next cycle. When I received the bill, it was actually $65, few $ more but still not what I expected. I called their call center and the first agent said the previous agent's note said it was actually going to be $69 which is what is due. I informed her that's not what was promised by the previous agent ($57). She says well that's what her notes say.

I received a disconnect notice saying I had to pay on or before 2/1/2016 to avoid interruption. So I paid on 2/01/2016 at a Kroger. They turned me off 2/02/2016 then charged 107 dollars for same day reconnect. I feel I shouldn't have to pay for reconnect since I paid by the date. But all I received was rude customer service reps who said Kroger should have told me it may take 48 hours to post when nothing in the disconnect letter says you have to call in payment. Had I known that I would have called right from the payment counter. Something has to be done. They are rude arrogant and treat customers bad and charge ridiculously because there is no other company to get service.

I received a bill for which the fees were higher than my actual usage -- the highest bill in my entire household. Upon asking Sonya for clarification, I learned that I was basically being charged two separate fees for the reading of my meter. When I asked for more clarification on that, Sonya got a bit of a stiff attitude, so I politely requested to speak to a supervisor.

We've never had to pay gas separate from other utilities so our landlord made the first mistake of not telling us to get an account with CenterPoint. They were also not on the last occupant's account as a backup contact. So our gas bills went unpaid without our knowing and one day (in mid-January in Minnesota) the heat stopped turning on. CenterPoint had illegally shut off our heat in the dead of winter without so much as sending a notice in the mail.

My husband and I purchased our home on October 1st 2015. I called CenterPoint Energy the same day to transfer the gas payments from the previous owner's name into my husband and myself. We never received a paper or online bill for 3 months and each month I called twice to get things straightened out to receive a bill so we could pay our gas bill. When I called in December to request a bill, they sent us one in the old owner's name. I wrote a check and sent it in with a letter explaining what was going on. CenterPoint Energy refused to cash it since it was from me and in my name and not the old owners. Finally since calling was not getting me anywhere I sent an email to set up a face to face meeting.

We are new to Texas as well as CenterPoint Energy. We only have them for gas service and live in a new area where only 20% of the neighborhood is built, about a dozen families living here so far. Right after New Year, myself and a couple neighbors discover our gas has been turned off for failure to pay. I have been a homeowner for over 22 years and I have NEVER, EVER missed any bill payments! ABSOLUTELY NEVER!

It just happened to me yesterday and I see I am by far not alone. This has got to be the worst company in the US. You scum have left my family without GAS service (NEW!) through the holidays and believe me I will forever remember this. Please pass this message on to your ** executive group who sit on their ** and make millions, because it seems no one can regulate this stupid organization.

After having to move into a rental house because our house sold in two days, we have to wait 7-9 business days to have our existing gas service transferred to the new location? This is Christmas week and for this whole week and possibly all next weekend we will have no heat, no hot water, no stove, and no fireplace. Totally unacceptable. I was not even offered the option to pay extra for next day turn on service. What a great Christmas this will be! Someone needs to start another gas company so this monopoly gets resolved!

I took off work, waited 12 hours and was hung up on and overpaid fees online to be told I have to wait 'til Monday. I should been a new connect, not reconnect. My gas was disconnected for non-payment. I paid the same day. Next day no one came for the appointment that was given to me. This went on until Friday. Now I have to wait 'til Monday to talk to someone. I missed work and sat by the door all day. I'm in tears. This is not right.

We weren't given any notice that our gas would shut off by the old Landlord. This happened Thursday, Dec 3, 2015. We called CenterPoint first thing Friday to turn gas on. We paid an extra $50 to have it turned on that day knowing we were going into the weekend because we have a newborn baby. Besides the many other reasons, we really need the gas to sterilize the feeding equipment and to warm up the milk. We called numerous times over the weekend informing them this. Here we are Monday late evening and still no gas. Guy actually came but pulled away immediately due to an "emergency". So still no gas and apparently caring for babies is not considered important. I don't know whom I'm more frustrated with, the old landlord or this monopoly of a company... both definitely have poor business skills.

Tuesday of this week I called to find out why I hadn't received a bill in over 4 months even though I am fully paid by autopay. I needed a copy of my most recent bill and the online site would not even let me see it. I waited on the phone for over 15 minutes for an actual person to answer. She told me the reason I couldn't see my bill was because it was auto-paid through their 3rd party service. She gave me their number so I called there. They could not even find my account and put me through to CenterPoint again. I waited on hold for 35 minutes this time. When the woman finally came online she could not figure out why I couldn't pull up my bill online. I asked for a supervisor and was put on hold for another 18 minutes. He told me he could not help me because he was not located in Minnesota. Huh? most customer service departments are no longer actually run out of the state we live in.

In a word - horrible. I have a little urban garden in an old former auto shop type building (70 years old). I. Or iced there was a gas line from the street and thought this would be a good way to have a little heat in the winter. I called CenterPoint. An engineer came out, said it looked good, and to call to have a meter installed after my lines were run. $3000.00 later the lines are run, permits and such, only to be told by CenterPoint they will not set the meter because nothing is attached yet to the lines. Well, duh. I haven't purchased anything yet. CenterPoint and Houston Permitting need to get their ducks in a row. Now figuring to skip CenterPoint and go propane, to heck with them. May grab solar while I am at it. This kind of information should be given upfront.

Returning home from a recent trip late afternoon, I was visiting with a neighbor when I saw a Centerpoint serviceman enter my backyard. Assuming he was a meter reader I didn't think too much about it. Ten minutes later my front bell rang and went to the door only to see the serviceman getting into his truck. He pointed at the door hanger only to discover that my service had been disconnected. Okay, I had failed to pay the $40 bill but hadn't seen a late bill in the three weeks of mail I had been sorting. I immediately went to my online account and paid the bill and attempted to initiate the reconnect.

They claimed they would leave as they fixed the problem. I said, "Does this have to do with the previous man coming to alert on Monday, because he gave me till Friday?" They said, "Maybe," and continued. By this time of course I had no power and I asked if it would be connected before they left, and he said yes.

Our property lost power at around 3:30 PM on 11/10/2015. The power came back on but not all of the property. I called Centerpoint and was told that the power was repaired. I questioned how could that be since part of the tenants at LaCenterra were still without power. I was told that they could send someone out to check each tenant that was out for $50 and I had to give them one address. I continued to explain that it was all over some hall lights were out while some offices had power. Some tenants were completing shut down.

CenterPoint has sent us false estimated timing since 3am. It's 8:10pm now and still getting false emails from cp. This company needs to give their customers realistic times so families could plan accordingly.

I paid for a second gas line. Without exaggeration, men came three times to mark the ground. A supervisor came to approve the second line. I paid for the line. It took weeks to install. Gas was cut off to half our house. Crews came three times to install the line. On the third time, the line was installed. One waits for these crews. I got the plumber out on short notice to re-plumb our gas lines. Installation of the new meter was set for October 26 between 8 and noon.

So a Tech was supposed to come to my house. And he did but was in no mood to work because when I asked him for his name he got offended and took off. He reported to CenterPoint that I "denied access." The reason why I asked was because he did not have a CenterPoint uniform. His uniform said something else. I later found out that CenterPoint has subcontractors and that's why they don't have CenterPoint uniforms. He didn't take the time to explain that to me and no one from his company called to explain either.

Have been told power would be restored 5 times today after a small storm with rain and little wind came through. Power off almost 18 hours and only a few thousand customers out but taking way too long to restore. Seems like every hour the same transformer blows up. Not understanding why it take so long for a few houses. Many different crews working on it. Guess they don't have much qualified help. Does not make me.feel safe or comfortable if a larger storm approaches. Unfortunately, they have a monopoly in Houston so we have no other choice. Wish the city and government would fix this problem. Unfair for all who live in this city. Houston is great but not CenterPoint.

This company needs to be sued for ripping people off. I had tech show up in my backyard without even knocking on the door to inform me about a disconnect. I told him give me sec and I will pay it he said he can't because the order has already been assigned. I called Centerpoint and they said I need to pay the past balance along with an 80 deposit and 40 reconnect fee over a 40 dollar past due balance. What a scam. Also the tech used a cinder block that was blocking a hole in my fence to stand on. He did not put it back and now my dog has got out and we cannot find him. I called and they had no compassion and said someone will call me back. Still waiting for that phone call. This is horrible. They rip me off and lose my pet.

Despite of the fact that the company seems to be very well automated in their telephone, computer services, they don't practice the automated reminders at all. They just wait for you to accidentally miss the payment so they can disconnect and charge you outrageous amount for restoring the service. This is regardless of your good or bad history with them. It seams to be an extra revenue they are after. No courtesy. If you have other options, don't go for Central Point Energy.

I've been a customer with them for about a few years and let me tell you that the only reason I do business with CenterPoint is because my apartment complex uses gas for the boiler, (I'M currently looking for another place to live with an electrical boiler so I won't ever have to do business with this God-forsaken company again) long phone waits, rude attendants, completely impossible and frustrating to post a payment, and the fees, fees, feees!!! Fees for everything!!! Oh you need to reconnect? Ok fee. Oh you want to pay today?? Ok deposit fee. Oh you want your hot water today???!! Hahaha you wish, fee and you have an 8-hour window to try and catch the guys who connect the gas and if you miss em, oh well who cares? More fees for you!!!! I really hope that if you are looking to get a home please please please don't get a gas home!!! Get electrical appliances!!! Oh btw I'M still on hold to talk to a representative!!! Terrible company!!!

I paid my bill before the service technician entered onto my property and I was disconnected. I ask him why is he disconnecting my service and wad told that he had an order. I showed him where my payment was made and he said that there is nothing he could do. While he was still on my property I called the office and told them what was going on and was told that there shouldn't be a disconnect and go and check to see if a lock was on my meter. I did and told them yes. And the representative said "Okay. Can I place you on hold?" I said "sure". She came back and said that it must have been made before the tech had the chance to refresh his screen and technically it wasn't made in time. Then she ask me am I sure that it's a lock on the meter and I said yes.

I have been in the dark like if I live in a Third World country. Wish if someone can guide me to a legal way to sue this company for not being responsible to make a meter exchange. The problem that we have with this company here in Houston is that they are a monopoly and we can not get electricity or gas without them doing it. I can not believe it that at this time and age we still have a monopoly. I thought that was illegal to have in our system. Please someone, do something to make the lives of our little people move forward. Thank you.

There is no difference between a Communist movement and CenterPoint. I had a terrible experience. They told me at 7 AM that there is a 4 hour window between which a service technician would arrive. It is now 6:00 PM and nobody has shown up. I received an automated call at 2:00 PM but no technician has shown up. They were supposed to start my service on Friday, September 25th. I have been without hot water, unable to wash my clothes, or cook a decent meal for the past 3 days. There is no other alternative. They are a monopoly and can do as they wish. As consumers, we are at their mercy. Their service is terrible and their customer service is even worse. I am typically not one to get upset, but I have wasted the entire day after taking the day off.

In an update to a ''forced natural gas leak repair'', I say forced. Channel 6 News Shreveport came out here and did an interview on me and this natural gas leak at my WELDING BUSINESS! This leak took Channel 6 News publically doing a story on the lack of concern of Center Point Energy's natural gas leak on a major 4 lane highway at a welding business. Had this gas leak exploded and caught fire, serious injuries could very well have occurred to anyone driving this US Hwy 79 at that time.

This company is **. The lights go out on my street every time it rains and it takes them hours to fix it every time. The customer service is **. They give you a time frame then their employees go to lunch and get high and forget that they have people with no lights. I hate these ** people. They don't care about their customers.

Worst company ever. This is my second complaint for them, as far as payments are concerned if you are enrolled in auto draft please don't pay your bill early yourself. They will draft your account regardless and then (if you are a broke student like me) you will get a return fee of 40 dollars AND will be forced to pay the same bill again. On my account summary my statement includes a fee of 21.41 twice and my rep told me I was NOT being charged TWICE for the same month of use. I asked her "how on earth did my gas bill just 'coincidentally' came out to be 21.41 twice?" She repeated the same lie to me that I wasn't being charged twice but I still had to pay 21.41 for the bill being returned. I am extremely upset and wish there was another gas provider to turn to, but I refuse to let this ruin my day. I hope someone can take down this ruthless, merciless tyrant of a company.

Our electricity goes off so frequently. It was off yesterday for 12 hrs and today it is off again. This is 2015 and I think there could be fewer outages. It is so inconvenient. They do not care and say there is nothing they can do.

As several others mentioned, I did not receive bills for several months, no late notices, no disconnection fee, and my gas service was turned off. I'm a paperless customer, so the email notice is my bill. They take no responsibility for this error and charge $40 for reconnection, and an $80 deposit, as if I were a new customer. Horrible company. I tried to find other options to switch but there aren't any.

We were having maintenance done on our house and had to have our power turned off by your technician for safety reasons. Once the work was completed, we called at 3pm to have our power restored and were told that we would be back up in "2 to 4 hours." We waited patiently in the Houston July heat until a little before 9 pm to contact the call center again in the hopes that we would get a reassuring update. It took us over an hour to speak to a live person who curtly informed us that they couldn't guarantee that we would have power at all tonight.

CenterPoint Energy disconnected my gas without sending any bills for the past 2 months including no disconnect notice. When I called they just said they sent them, and that they could resend them if I like (After it was disconnected). I paid all balances and also paid an additional fee ($47) to have it reconnected the same day. They said they would come out between the hours of 10:00AM and 10:00PM (Friday). So I took the day off from work to stay home ALL DAY. They never came. I called at 10:00PM and they were closed with no alternative number. I finally figured out that if I don't talk or push any prompts that it would route me to an actual person.

I received a notice on my door after work today stating that my gas has been disconnected. I received no warning or estimated date previously. I am a mom of 3 girls under age 13, and we cannot bathe or cook food tonight. I attempted to set up a payment plan to pay half the amount due out of tomorrow's paycheck ($200) and that wasn't good enough. My total due is $450. I can't believe they can't set up an automatic withdrawal for tonight at midnight when my check goes through. I am so irate with this company and their useless customer service. I am behind due to some medical bills, I work full time by the way. :(

I got behind on my gas bill and received a shut-off warning in the mail. I am a landlord and was not able to pick up the mail. A service tech was sent over and he shut the gas off without calling first. I was under the impression that they'd call and warn me before shutting off the gas. I talked to a customer service rep who told me that CenterPoint did call me before coming out. There is absolutely NO record of that anywhere on my incoming call history, so apparently they're lying to cover their bases. This conversation was last Thursday, and while on the phone with him, I paid the past due amount. The rep then claimed that by the end of the day, they would try to send someone to turn the gas back on. I waited, and nobody came. Friday came and went, gas still wasn't on. Saturday, Sunday, and now as I'm writing this, it's Monday and it STILL isn't on. I'm boiling water to make a bath for myself.

CenterPoint came out on two occasions to repair at least five leaks into the line running under my property. I pay my bill regularly and have never been cut off. They said they found a leak by the meter and would let me know when it was repaired. 90 minutes later he was gone without telling me anything and left the gas turned off. I'm smart enough to turn it back on. Then in the afternoon after I came home from an appointment they have a backhoe in my front yard digging up 1/4 of my lawn and I screamed to save the grass which they just buried. I called twice to complain and never got a callback then on the third call was referred to a Martin ** in claims who like the tech told me they replace sod.

Our experience with Center Point Energy, as a power company in Galveston County: their lack of customer care is appalling. As electricians, we need temporary disconnects at occupied homes which can take 3-4 hours (sometimes longer depending on weather & work load), so we can replace things like meter bases, disconnects & outside panels. Only after C.P. has disconnected the power, can we do the work & get our local inspection. The inspector then faxes the permit release to C.P. for reconnect. We've never had any inspector fail to fax in that release by 4 pm.

Cold water in the shower is a giveaway that something is wrong with the water heater. This time it was because the gas had been shut off. I checked the meter and sure enough, it had a lock on it but what upset me is that we never received the bill, late notice or what their records show as a courtesy call. To reconnect, they require an additional $29.00 which is about the same as our bill many months. When I called customer service to have it turned back on I was given the run-around and they tried to justify that they sent out all the bills & notices, etc and that they could not waive the reconnection fee. I receive all my mail and phone calls so there is no way that I could have missed two letters and a phone call. It is my opinion as a result that they have internally engineered the process as a simple method to collect non-service related fees. The call to the customer service department was a complete waste of time.

The only way to set up gas service is online. You can't talk to a live person. After submitting request for service online on a Monday, wasn't contacted until Thursday. Appointment made to connect Friday with a 30 minute courtesy call. Getting close to the end of the time for reconnect on Friday so called to check on appointment and was told, "no deposit was made so appointment was canceled!" I wasn't told about a deposit when all set up. I figured it would be collected by the person connecting service. I said the service had to be turned on that day as my mother was moving in the next day and they weren't available to connect on Saturday. "NOT MY FAULT. A DEPOSIT WAS DISCUSSED IN ORIGINAL APPOINTMENT SETTING DISCUSSION."

First of all my gas was turned off for non payment... No bill and no email requesting payment... so they turned off the gas. I explain to them I haven received any emails or a bill... well I have paperless billing. She said "r% ŕ%..." but it still doesn't explain why no email was sent out... So I paid and ask for a reconnect. The next day... you all set up, from 8 to 12... cool...

In March 2015 I had made an automated payment and received confirmation number as..proof. Well unfortunately I never received a call or letter giving me notice I would have my service disconnected. One day out of the blue a technician came to my house and handed me a disconnection tag. I was confused and asked him why? He said for nonpayment. Well I contacted a Supervisor and asked her what was going on? She explained that the automated system must have had a glitch and did not take payment. I even told her I had confirmation and she said it didn't matter. Well as I'm on the phone with her technician came in my yard and didn't give me time to put my dogs away. He sprayed my dog in the face with I believe (gas leak dye) because he sprayed on pipes as well. I got upset and told ** Supervisor what was happening.

My gas got turned off Thursday night on May 28th. My husband called the company on Friday to turn on our gas and he paid an extra $50 for same day turn on. He asked for them to come out after 4:30 as we both work. They came out before 4:30 and since we weren't home, we didn't get our gas turned on. We then asked for a refund of the $50 and they will not refund it because they came out. This company doesn't care for their customers. It's all based off of their workers and they could give a rats ass about their customers, because it's a monopoly and nobody gets a choice to have them or not.

I live in a town home community in Apple Valley, MN that requires us to use CPE. When I set up my account, it had the previous tenant's information and usage. Not a problem, but when I went to make an online payment, it had SAVED THE PREVIOUS TENANT'S BANK ACCOUNT INFORMATION. There were TWO saved account numbers that could be charged. I did obviously not charge their accounts, but all I would have to do is hit "process payment". Do NOT save your banking information on their site! Because I do not have my bank account saved, I have to pay a $3.75 convenience charge every payment I make. I contacted the company and alerted them of the issue, but all I got was a generic response of "online de-enrollment successful". That was not what I had specified, nor did it address the issue.

I reported power outage at 8 pm, CenterPoint Energy customer's service lies on why power outage every time I called. 1st call was transformer, will restore @ 10:15 pm; 2nd call work extended to 1:15 am. 3rd call no one assigned to the work then change story - was a car hit a pole, will restore @ 3:44 am. I asked to speak to a supervisor, even worst more make up stories. I am glad I have a backup generators but my neighbors don't and they have small children.

I was told that I had to be available between 8:00 am and 11:00 pm for Centerpoint to connect us. We have waited all day. In fact took a day off of work because they refused to give us a courtesy call to let us know when they would be arriving. It is now after 10:00 pm and customer service shuts down by 5:00 so you cannot verify if we are still scheduled. They are the rudest and most uncooperative people to deal with. In fact they are the very opposite of cooperative. Shame, we all depend on gas. Would love to tell them to stick it!!!

I had my services disconnected for non-payment like many others complaining here. Their policy of ONE past due bill and the current bill not yet due, they will disconnect service. That means they do not allow your services to go more than 30 days past due before they disconnect. I do not have a single utility or service that follows this type of policy. The most competitive service would be that of cell phones and the top providers even allow the leniency of your account going more than 30 days past due without disconnect. I agree with that of many others here that CenterPoint has monopolized the gas service in Houston and it's surrounding areas, which is why they are able to continue down this path. Their customer service is full of uneducated, uncaring, non-articulate representatives and supervisors who do not care nor do the need to!

My wife and l left our apartment to move into a bigger house a month before our lease was up in the apartment. We did what we were told by the managers of the apartment complex. We paid our last month's rent and kept the utilities in our name despite that we weren't there, unplugged everything, and checked back a couple times during the month the apartment was vacant. Everything seemed fine until we received our last electric bill. It stated that in the last two weeks of the billing period, we had consumed 49 kW-hours of electricity with nobody there. To some, this may seem minuscule because 49 kW-h of energy is not much, compared to the average yearly use of an American. However, this is essentially the amount of electricity to run a standard vacuum cleaner for 40+ hours straight.

My gas bill went from $29 to $190 in one month. This is the second time in the last 3 years that CenterPoint has done this to me. The following month was also high. I called them and told them that there was a mistake. There are 3 people who live in my house and 2 of them were working out of town for about 6 weeks. They sent someone out and told me that it was not a mistake and if I didn't pay the bill my gas would be shut off. That means no hot water, not cooking, etc.

My gas meter was supposedly replaced because of a leak on 4/10/15. I received a note 4/17/15 while I was out of town telling me that they came by to replace my meter and shut off my gas but nobody was home. I called several times to have somebody come to my house and turn on my gas. They told me they would be there today. It is not after 9 pm and I cannot get a time frame nor has anybody showed up to turn my gas on. Now I smell gas at my meter and nobody answers their emergency number. Centerpoint has a monopoly on the gas service and there is nothing that can be done. ** nor Miss ** could give me any useful information. If you can avoid Centerpoint, do so at any cost.

So, like many people, I got behind on my bills and my gas was turned off. I then paid the amount owed on Wednesday 4/15/2015 at around 3:10 pm. So then we scheduled someone to be out on Thursday to turn on the gas. We received a call around 6:10 pm on Thursday evening stating that the tech was on their way out. We received no further communications via telephone, and no one knocked on my door either.

We do not have gas connection for two days for no fault of ours. They come disconnect and go without informing us and we keep calling them to send a tech. We are without the ability to cook and bathe in hot water for the past two days. To whom should we complain?

CenterPoint Energy is the sole natural gas provider in Houston and surrounding areas constituting a monopoly in natural gas supply. I have attempted to establish gas service at my new residence for 5 days, despite my having paid the $48.00 same-day connection fee. I have contacted CenterPoint numerous times in effort to connect gas service, each time CenterPoint promised to connect gas service and failed to do so, ridiculous.

Saturday March 28, 2015 I have documented a gas pipeline leak with Centerpoint Energy for the past 7 weeks as of 02-10-2015 to no avail. They refuse to fix this leak. Too wet, they claim. Wet??? Excuse me??? You'd rather it be "sparky" dry?? This is beyond belief!! Centerpoint Energy Case no. after case no. Called on the phone several times to no avail. After a month of calling on the phone I decided I'd better document this crap. I read on the web where this is a nationwide problem with these natural gas companies. They refuse to fix these leaks in their system passing on billions in wasted energy to us the consumer!!! Grrr...

This company cuts off the gas within 5 days of non payment and then charges a fee of 47 to reconnect and doesn't even document it so the system says one thing and customer service says another. I believe they are charging fees under the table. This is the Worst gas company I have ever dealt with ever!

Reported a gas leak to Centerpoint. They sent a technician and found some issues, The tech removed the meter along with the stem. We were told to have a licensed plumber make repair which we did next day. After this has been a nightmare! It has now been 2 weeks, 4 technicians have been sent out to get service no one knows what to do to get service 6400 back on residence **.

My wife and I left to visit friends late on a Friday morning. We left about 11 am and later that evening our son, who picks up our mail when we are out of town, calls to tell us that there is a door hanger on our front door telling us that CenterPoint Energy has replaced our old gas meter and our gas has been shut off and to call to restore natural gas service.

My bill this time last year was $15 and now it is $250. Called CP energy and after a few days they sent me a mail saying there is nothing wrong and my bill has steadily increased for the past 3 months. This happened shortly after they changed my meter due to a gas leak and nobody is listening to my complaints. I want the meter changed but they insist on sending out a technician and this will be the third tech and of course he will not find anything wrong but what I know is that I haven't used more than $20 worth of gas per month.

They expect an adult to be present at home from 8 am to 8 pm to turn gas on, and don't give an approximate time. This is a huge inconvenience because you basically have to request a day off work to be home. No business should be doing this to their customers. They should be able to give a time window of when they might be in your area. It's rude, and it seems they are taking advantage of the fact they are the only gas company in Texas. They are rude on the phone and they hung up on me when I asked to speak to a manager.

A couple of days ago a contractor knocked on my door informing me of an existing road project that involves CenterPoint Energy. CenterPoint placed new gas lines that required them to disconnect the old pipes from the existing gas meter, then reconnecting the new gas lines to the same meter. Once the gas was turned on, the contractor inspected the gas-feed appliances for leaks. My issue is not with the appliances. The issue is with the Gas-Meter. Once the contractor left I assumed he also inspected the meter and associated pipes, fittings, and submitted an inspection completion form to his manager or CenterPoint's project manager.

I have an electricity problem with the whole house after a bad thunder. Center Energy got report from the smart meter. Someone called me if my lights was on, I said yes. Later I found my washer, dryer, heater, A/C, water heater all not working. Called Center Energy, they said they could send a tech to check, but last time the tech could get access to the meter. My meter is on the outside of wall, anyone can get to it. What kind of tech they have who couldn't find the meter? Then they told me that if they send the tech to check, if not problem of their equipment, I will have to pay $50. After knowing the tech couldn't find the meter.

I woke up this morning to make breakfast and realized I forgot to pay the gas bill, so no gas... My fault completely. I'm pregnant and have a toddler so lately, for obvious reasons, I've been scatter brained. Our bills are only $20 a month so I was not prepared for the $180 needed to restart my service for a $40 bill (two months late). The soonest I could have service connected was 4 days later... Four days without the ability to bathe comfortably in the winter... Four days without the ability to cook for my family... Or "conveniently" pay $47 more for same day reconnect with an All Day Appointment Window. I understand that it was 100% my fault I forgot to pay but to be penalized nearly $200 for a $40 mistake is extremely excessive.

They sent me a bill for $13,360. They say my meter was not working so they estimate how much I had to pay. I told them I paid my bill every month and I don't use gas in that house so I ended up paying $800 for gas I did not use. I'm going to have my gas turn off, can't pay that anymore. I'm on a fixed income.

I am a single mom of three kids. Two of my kids have disabilities. 5 year old has ASD and VSD heart condition and juvenile rheumatoid arthritis. She cries herself to sleep almost every other night from the pain. My 12 year old has scoliosis. All WE WANT IS A HOT BATH and a home cooked meal. I paid my bill last week online on the 8th. I never said that I have to call after so I waited the next day. No one came. No one turned on the gas. So then I have been calling every day and no one seems to try to help me. I work. They're rude and coldhearted. I work Monday thru Friday from 8 to 5 and they are telling me unfortunately since that's the time that they work then no one can come out to turn my gas on.

Reported a gas smell near my fence line a couple of months ago to CenterPoint. A technician came out a couple of days after, I described where we were smelling the gas. The technician proceeded to probe the other side of my front yard all the way up to my front door... Never mind the smell was coming from 10 ft in the opposite direction. He even told me that the wind is probably concentrating the gas by the fence... I had to step away, please please don't try to bs.. Some of us do actually have technical degrees!! The technician was out there for almost 8 hours until 2AM poking a million holes in my very small front lawn as if he was killing ants... Then another crew joined him. They proceeded to check around the neighbourhood and then left ~ 4AM.

I called November 17 to set up new service...Attendant was very nice and helpful...I wanted to pay $38.00 extra for same day turn on. She told me what I had to do...this is where it went downhill fast. I called back to make payment ... man told me he did not take money ... had to call auto pay. But it was broken and had been...explained my situation...he said he did not know what to tell me. I called back hoping to get more help....lady said the same thing... they DO NOT EVER take money...did not know what to tell me...and I needed to stop yelling. Note, I was using my usual voice...so I showed her what my yelling sounded like! Before she hung up she did tell me I could take my payment to a local pay station.

My family and I have not had any gas since we moved in on Wednesday. A CenterPoint technician who came out to the house last week turned off the gas and forgot to turn it back on. A technical returned on Wednesday to tell me he couldn't turn on the gas because there was a leak and I would need a plumber, because CenterPoint does not fix leaks. I had a plumber come out who told me that the leak came from the first technician who left the valve lose where he/she was working and the second technician should have caught that. I am now going on day 5 with no gas after requesting an appointment and being promised multiple times someone was on their way since Friday!! It has been in the 30s here and I have 2 small children who are now going on 5 days with no baths, we have no hot water, we cannot have any home cooked meals and let's not forget it is FREEZING!!! This is unacceptable! If I had the option to switch gas companies at this point, I would have done so already.

Just got through with a 93 minute phone shuffle w/ Centerpoint. My gas was turned off. I have a good record of payment. I must have missed the last one. I received no warning. When I called the automated system, I was told I have a $69 credit!!!!!. After my 3rd encounter w/ cust. service, I was told that I needed to pay $240 to get service restored same day. I will be missing at least 1/2 day of work. I am so NOT staying with these jerks. On top of it all, today's temp. is close to a record cold for this date (31 dgs.) I, too, am seeking an alternative supplier... Stay tuned for more adventures with CenterNotOnPoint Energy.......

Well just to be honest and fair. We have just moved to Texas and have been waiting on Centerpoint since Saturday the 1st. It is now Wednesday the 5th and we still cannot get the company to our house. We were told that we had a appointment on the 3rd after multiple calls to the company them stating the "system" is down. The supposed appointment was between 8am and 12 pm. They never showed up. We called the day of the appointment asking where the tech was Centerpoint had no answer.

Past due pay - ext 09-02, paid 09-01. Receipt # **. My check # ** cleared on 09-04 @ 12am. You cut off my services on 09-04. I called in confirmation on 9-4 and faxed 09-09. Request refund of deposit and reconnect.

I failed to pay my bill ONCE. Calling to get my service restored was the most irritating experience of my life. The employees at the other end of the line clearly and unabashedly demonstrated how much they can get away with when there is no oversight or supervision. Beginning with Ms. Jasmine, who clearly had no intention of giving her real name initially. She had no interest in helping me setup a reconnect date; fortunately, this exchange only cost me a dry bit of 47 minutes. Ms. Tiara laughed at me when I explained to her how Ms. Jasmine had behaved. Ms. Willie was supposed to let me know how I could setup a call-ahead scheduled service call. In the midst of me giving her my address and contact information she decides to place me on hold for 15 minutes!! I call back to see what happened and only THEN am I informed that she decided to place me on hold. Her reason? Lunch. Only professionalism I received was from Ms. Dejanee and Mr. Anthony was courteous and professional. Obviously it is this company's policy to treat customers who miss a bill so, so, so, sooo BAD, that you regret EVER allowing your bill to lapse. This is clearly what a utility company's monopoly in our region can get away with.

Centerpoint disconnected my service for being 35 days late in paying the bill. My bill was around $40.00 and I had missed paying due to the bill going into my Junk email account. My father passed away on last Sunday (he had been very ill for a year) and on Monday Centerpoint disconnected my service. Now I have to pay $184.00 to have my service reconnected. Trying to talk to the Service Reps was impossible. They would not consider crediting my account for anything. What happened to human compassion? I am so disappointed in their service.

A Center Point Energy employee knocked on my door one morning and asked if I had a gas meter. I was kind of surprised at the question but answered, "Of course I have a gas meter." He wanted me to show it to him because he could not get into the backyard because I keep it padlocked because of my dogs. When he walked up to the meter he turned my gas off and said, "your gas has been turned off for non payment." I was so surprised and kind of in shock at his statement but replied just a minute, "I will get on the phone and make the payment that I overlooked and you can turn the gas back on while you are here." The man said, "no you have to call for re-connection." I did call right away and was told that for a 96 dollar bill, I now had to pay 212.00 in all kinds of fees to get the gas turned back on. I did just that and paid the money thinking ok I have learned a lesson. I even paid 50.00 for same day re-connection.

Request for new service was put out to CenterPoint Energy to Install New Meter. CenterPoint determined that Part of Underground Line is bad thus won't install new meter until it's fixed, yet they don't disconnect the live wire coming from Transformer to allow my electrician to fix the issue. So I open up a ticket on evening of 9/8 for the disconnect. I call back on late Wed to check on its status. They tell me a Tech went out but can't get access to the Transformer. Turns out the Transformer is accessible from neighbor's house that never has his gate locked b/c of that fact. I call them back on Friday to hear same excuse and game then update that I will help them get access that night, but they can't make any promise, but that I can check back on Sat.

I sold my house on July 1st and I called immediately after signing the closing papers and asked that service to that address be stopped. I was told it would be stopped the next morning. The next bill I got showed a credit on my account. I called and asked how I would get the credit since I no longer had service with them. They said they would mail a check. I didn't get that check until September. A few days after I got the check I got bill for August charges. I called them to remind them I did not have service to this address in August or July for that matter. I told the customer service rep that I called on July 1st and the service stopped the next day. She said there was no record of me making that phone call and so the service was not cut off until August 1st which she says is when the new owners called to get it turned on in their name. I know this to be false because the owners called the day I did to have it turned on in their name.