Ambit Energy Reviews

I am speaking of my disgust with Ambit Energy and their willingness to assist. I am facing a medical emergency and I ask them to allow me an additional 2 days to pay my bill to avoid interruption of service and they refuse to honor my request. I live in Texas 108 degree heat and they basically said, "We don't care.... A medical emergency doesn't fall under a hardship so either pay the bill or go without air." I ask for just 2 days and they refuse to help. Basically, "Deal with your emergency and go without air and food. We don't care. Pay us and forego your surgery and treatment. We don't care."

Absolute fraud. Our bill jumped from $102 to $380 to $460 month after month with zero changes in consumption. They will always give you the runaround and tell you that your kilowatts have increased when you know they haven’t. They talk in circles and give you zero factual information. Most of the time you won’t understand a single sentence because their explanation makes no sense. We were paying over $400/month for a small one bedroom apartment. But started at $102. Shocking increase every month and they will talk your ear off at to why when it’s all false. Everyone we know feels the same way. Fraud! Any other company over this scam.

Over the past 10 years, I’ve dealt with various electric companies, but I’ve never had an experience as disappointing as with this one. Despite living in a 600 sq ft apartment, using minimal electricity (only a fridge and a light), and only being home in the evenings to sleep, my bills never dropped below $140 over the past three months. I strongly recommend reviewing your options carefully before choosing this company.

This company is absolutely BOGUS. I had them for a total of 10 weeks in a 627 sq foot apartment & they tried to charge me $875. I called to tell them this isn’t right and they had no answers, just told me I was using that much. They turned my electricity off the 4th week. I was in my apartment BEFORE they even sent me a bill & told me I have to pay $187 to get it turned back on. I Switched to GoodCharlie & am now paying $54/mo. This company is an absolute scam and I pray anyone who things about going with this company sees this post and looks elsewhere. I have attached proof, remember.. This is a 627 sq foot apartment. LOOK ELSEWHERE!

My experience with Ambit Energy has been frustrating. They sent my balance to collections without proper notice, causing stress. I was placed on an expensive plan, leading to bills over $200 on a 500 sqft unit. I urge others to choose a provider that prioritizes customer care.

They have hidden fees. They have horrible customer service. My light bill jumped up from 400 to $600-$700 and I never knew why. They kept saying that I owe backpay every time I try to pay the light bill off, but I wasn’t understanding what I owed back pay in and I don’t even have a washer or dryer. I don’t use my dishwasher and I’m at work all day and come home at night and barely watch TV and my bill is $$788. Please go to TXU Reliant any legitimate company because it’s not worth it and I stay in a small one bedroom apartment.

On February 3, 2025, my office experienced a power outage because my autopay was unexpectedly deactivated due to an issue with their billing system. My credit card remains valid and continues to process autopay transactions successfully with other companies. I contacted Ambit Energy at least five times to resolve the issue and restore power. After multiple unsuccessful attempts, I was finally transferred to a supervisor who confirmed that autopay had been set up and assured me that a reconnect form was sent to CenterPoint, with power expected to be restored within 2-4 hours. However, it ultimately took 26 hours for service to be restored. I was also promised a follow-up call, which I never received.

I do not recommend at all! With my first contact for my small two bedroom townhome the highest bill was 250! Which I thought was high for the size of my townhome and I was hardly here! I was wrong, now my monthly bill has jumped from 400 to 600, I call and they’re so nonchalant at customer service and the only answer they have for me is “it’s your usage” and when I tell them literally nothing changed on my end power wise. After calling them about my bill from last month and turning everything down even more. They still say the same thing over “it’s your usage” and they make it impossible to leave. Not only do they want you to pay the insanely amount bill, but also 200 to get out the contract! I’ve had it with this company!!!! 0/10 WOULD NOT RECOMMEND!!!!

My ambit bill went from 70.00 to 300.00 and when I called them they told me that my electricity probably went up because it was a scorcher summer and the AC was causing it to spike. Well I informed them my AC was broken for 4 months and I had been gone for 2 weeks with everything unplugged. I asked them to come out and read the meters with me but they never did. They actually got away with theft in my book!!!

Ambit Energy is a legitimate scam. I have a one bedroom apartment and they charge me about $200 for power. I didn’t use and heat it ac for all of December or November and was traveling for 4 weeks in the 2 months and my bill was never below $165. Not to mention the $200 switching fee. This company should be sued.

Ambit Energy is totally unprofessional in approach when returning the deposit amount of customer. Initally they told me the deposit amount of $260 is mandatory which customer has to pay and will be return after 12 months payment done. I had done the payment on 1st of every month without any delay and after 14th month I requested to return the deposit amount. They are playing the trick. The deposit amount cannot be return until another 12 months.

Ambit is not professional at all. Doug text me about service instead of calling me, Lisa calls repeatedly and left a scare tactic voicemail on my phone. If this is the way you all do business I’m afraid to do business with you! I will not and will not advise anyone else to. I read reviews after all the text, vm, calls and there wasn’t anything appealing about your service, so No thanks!!!! Payless Power has been my provider since 2021, so I will continue with them! Lisa, you and Doug need job training

I've had them for two years, very unruly and not willing to assist. Be careful when aligning your start and end dates of service as they are RIGID. Pretty sure I'll be paying for someone else's electricity for a month after I move out. When I moved in they couldn't get my power on, (I believe it was registered in someone's name) so me and kitty were just in the cold the first day or two.

Honestly this company is scam, make sure to look over what they sign you up for. I specifically told them I didn’t want any contracts they still signed me up for a contract and asking me to pay a $200 cancellation fee. I had to switch company they overcharge on the bills every month. Do not recommend at all and I noticed they do this to most of their customers.

I do not recommend at all! With my first contact for my small one bedroom apartment the highest bill was 250! Which I thought was high for the size of my apartment and I was hardly here! I was wrong, now my monthly bill has jumped from 500, 600 now to 800, I call and they’re so rubbish at customer service and the only answer they have for me is “it’s your useage” and when I tell them literally nothing changed on my end power wise. They still say the same thing over “it’s your useage” and they make it impossible to leave. Not only do they want you to pay the robbery bill, but also 200 to get away from them on top of that! I’m at my wits' end with that company.

Terrible, terrible customer service. They don't answer the phones and have you on hold until you give up. Their rates are high too but are cheaper compared to other Texas energy companies. I'd rather pay more for reliability than pay less for poor service.

Do not sign up with this company!!! They will make it impossible to cancel a service with them. I have been trying to cancel my service with them for months and every time I call, they have some excuse. Other providers can't do anything until Ambit will let you go so basically you are stuck.

Am I able to give a 0? They have no clue what “confirmation” means. I was doing auto payments. They will proceeded to send a confirmation email with a confirmation number to then reject my payment 5 days later. Then not notify me until the day before they were going to shut off my power to let me know that the payment did not go thru. They need a dictionary.

Never, ever, ever, EVER choose this shady electricity service provider! They are way too expensive and will quote you on plans that are much higher on your actual bill than what you were promised as a fixed rate. Horrible customer service and rude, they don’t care about their customers at all! They don’t give extensions and will not look into handling a real issue with your service or meter readings if problems arise! They are money hungry and Gid forbid you fall into any real financial struggles! They don’t and will not care! They expect you to find the money and pay regardless of your dire situation!!! They disconnect you like clockwork the morning after your bill is due beginning at 7 am!! Run far away from Ambit Energy! If you live in a small apartment your bills will be high as if you live in a 2 story house with 10 kids!!!! Choose any other service provider besides them!!!! I would rate them 0 stars if I could!!!!

I've been with Ambit for a while now since I been living this apartments, and let me tell you we use to get our bills up to $260. Now our bill is up to $800 when we don't use that much electricity like wow. Are we paying for for the rest of the apartments complex or what? It's crazy?! Also today our power was turned off because they couldn't understand we couldn't pay our bill on time. We always on time. Never late until today. These people don't care if we have small kids in the house and super hot in this apartment with no AC and gets getting irritated for being hot. We already paid the bill and now they told me that my power be back in 4 hours??? Like are you kidding me right now! UGHH... Very disappointed in Ambit Energy for making us wait this long to have our power back on!

Where to start? The unexplained ridiculously high bills? The fact that this company is a known MLM? The fact that our power is continuously shut off even though we pay our bills on time every month? Or the fact that this company has double charged us multiple times, STILL shut our power off, and then only refunded us after we “provided proof” that they charged us twice? My recommendation is to use literally any other electric company. You see the other reviews here. Save yourself the headaches. The shut off our power for days at a time with no warning in the hot Texas summer.

Ambit Energy was a company and a service that my mother used in Texas six years ago upon her death. I assisted my mother in paying her electric bill due to her disability and not being able to afford the high energy prices in Texas. After my mother died, it seems that Ambit Energy continued to supply service to the residence even after the family closed out the account. Six years later I received a thank you email for a payment of a $1000.00 that I did not make or authorize from Ambit Energy.

I live in a household of four that is seldom home. I don't understand why our bill keeps getting higher and higher. My recommendation for this company is not to get it. My last two bills have been higher than $400.00 and increasing each month and their hidden fees are ridiculous. Please beware of what you are signing for because you will regret it.

When I first got with Ambit Energy. My bill didn't go over 2 something. Now my bills up and down. I use the same amount of energy. My energy be really high in the winter and I got gas. My gas bill doesn't be no more than100 something to heat my house. Energy almost 6 hundred. In June it was hundred and something, July 289. Open my bill up this month. It's Almost 5 hundred. 489.

I renewed my contract after being with them for many years. My bill doubled. They told me 12 cents KW which turned out to be a lie. With all their charges came out to almost 18. My bill went from $350 to $705. They double AEP charges when AEP charges them so much less. I called AEP. Don’t get Ambit. They turned to be a company who scams customers.

I have just had the worst experience with Ambit. I realized a couple weeks ago my rate was too high at 19 cents! My neighbor uses Just Energy and they offered me a plan at 13 cents, I jumped on and and moved to JE. I just got my final bill from Ambit, and out of retaliation for leaving, they hiked the price to 25 cents! I only had 10 days to charge for the onto of June, but that bill is just as high as last month's bill for 30 days. Despicable company.

This is the shadiest, most unethical utility company I have ever come across. And this is from a veteran who has lived all over the states and have used multiple different service providers. They lie upon initial setup, they lie about your deposit, have extremely high rates, and they have representatives that are very difficult to understand. If you have an option, do NOT choose them. Feels like more of a ponzi scheme or some grimy illegal company. Deplorable.

Very bad experience with Ambit! I have been a customer for more than 10 years and this renewal I got lied to. I was told something very different to what I got charged. When I called they did nothing.

I have been an Ambit customer for 17 years, have signed contract after contract. Rates always seem to be fair (11-12 kwph) service not so great, but rarely needed anything, bill was always debited straight from my bank account. As the years passed by, I started paying closer attention to my bill - how can my actual electricity usage be $165 but my bill is $458? I have NEVER had a more difficult time in trying to figure out a billing system as I do with this company! If you defer a payment then you're really screwed, and will probably never get back on track! After 17 years I was laid off and struggling to make ends meet and Ambit turned OFF my power over a balance of $250! I am currently searching for another provider, and Ambit Energy, may you get exactly what you deserve.