Virgin Atlantic

Do not fly with Virgin Atlantic or Virgin Australia. I used them twice and each time the service, professionalism and experience was poor. The Virgin gate agent, check-in counter rep and flight attendant was very rude and lacked concern about flight delays or helping passengers during check-in - in fact I helped four older passengers check-in due to Virgin employees standing around talking and playing on cell phones.

The worst experience I have ever had - not only was the flight expensive, it was delayed by 3 hours without any communication as to why, bags were lost, the staff did not care, customer service is all an automated bot - it takes several failed trips to the airport with ZERO responses - and NOW it's been over 3 months and I still don't have my compensation!! Biggest mistake ever and I hope this review helps people to not make the same mistake I did - DO NOT FLY VIRGIN ATLANTIC - save yourself the hassle and mental anguish.

I paid for seats selection on internet site of the company. But when we comes to Heathrow airport they made me to pay again for the same seats! Sometimes I requested refund from company but at the end got only part of payment!

I flew Virgin Atlantic from JFK to London at the end of June. I was looking forward to it having been a huge fan of Virgin America when it existed. I had purchased a special seat for a large surcharge based upon the diagram on its website. When I boarded, the configuration was different and there was nothing special about the seat I had paid extra for. The staff was surly and disinterested in my problem and gave me no assistance and no options, and I had the most uncomfortable 6 hour flight of my life. Furthermore, the "food" served was inedible, disgusting even, as was the wine. And the staff did not get any better. THEN the 2 hours waiting for baggage to be unloaded. I will never fly this airline again.

Booked a flight in December 2020 from MCR TO Barbados on Virgin flights via Kiwi Travel. I had everything prepared (paperwork, covid tests etc). At check in the Virgin staff advised me I couldn't board the flight because the last 4 digits of the payment card did not match my personal credit card. I advised that Virgin, as top of the food chain, must have set up a payment process with their 3rd party agent (KIWI) and therefore with anybody booking via this agent, the cards would never match as this was obviously a KIWI card.

Really disappointed in the customer service I've received. Booked a once in a lifetime holiday for my family to go to Disney World Florida and decided to make it extra special and book business classes as my eldest son has a passion to become a pilot. As a family we've been through an awful time and I wanted this to be so special for the whole family. I had a life changing car accident in November 2014 which left me in a coma for 16 days. I woke to find my right arm fully amputated and I'd broken 6 bones in my neck & 4 in my spine. Spent 18 months recovering and wearing a metal frame in my head to support my breaks. I had to learn to walk again and adjust to having one arm. Thankfully with all the care and support from my family and mostly my amazing son who was only 7 at the time, he gave me the push to carry on when I didn't have it in me.

I booked through Delta for three passengers LAX to Mumbai. They got me on Virgin Atlantic as they partner with them. My flight is for December 8. Since Monday they keep changing my London connection with 19+ hour layover. I called to fix it. Spent so far now 10 hours on phone with Delta. They fix it and Virgin messes it again. Last night I spent four hours and Delta rep fixed issues and when I went back to check it is messed up again. At least Delta calls back in 3 hours sometimes it gives option of call back.

We recently booked a return flight from NYC to London DIRECTLY through Virgin Atlantic's website for August 31 at 10 pm. I thought it was extremely odd that it wasn’t showing up in flight status or their website, only on our booking number. I called Virgin Atlantic EIGHT times to confirm and was assured multiple times the flight was going ahead. We showed up at the Virgin Atlantic terminal at 630 pm on August 31 and were told by Virgin Atlantic representatives to go to the Delta counter. We waited an hour at the Delta counter only to be told there was no 10 pm flight even though we had the reservation number. I asked to talk to the supervisor who grew hostile and said she had five other flights to process none of which were mine and I needed to talk to Virgin Atlantic though by that point there were no agents at the Virgin Atlantic counter.

My fiancée was set to leave Hong Kong on June 30. They canceled her flight 3 times and rebooked. Their people in Hong Kong don't even know immigration laws of the UK. She finally left after another 14hour delay on July 1 then got to LHR and her flight was canceled again to Barbados. Now July 3 her flight was diverted for no reason at all. I'm in Barbados and now out over 1000 USD in quarantine hotel for her since Virgin screwed up our time for wedding will not happen due to schedule now. So I warn people don't use virgin if you are planning anything. If you like sitting in airports your whole time and employees that don't know who does what then waste your money with this useless company.

I had flights scheduled when due everything stopped due to COVID. They promptly replied to my email for status on my flights. They kept me posted on their policy and returned my money in full rather than give me credit or voucher like other airlines. Staff I worked with were polite and helpful. I’d certainly fly with them in future.